ESPOO MAGAZINE 1/2020

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Picks Espoo residents happy with their home city Residents’ satisfaction with the City of Espoo’s services has increased steadily. The reviews in last year’s survey were better than ever. The internal differences between the urban centres in Espoo are small. ” A total of 650 Espoo residents took the survey carried out by FCG. › Since the 1980s, the city has regularly surveyed residents’ satisfaction with various municipal services. The feedback received helps to develop the city and to make residents’ everyday lives run even smoother. Compared to the other cities in the comparison data, Espoo residents are happier with the City’s services. They praised Espoo for its safety, nature and hiking trails, cultural offering and opportunities for young people to engage in activities. Residents are generally also happy with Espoo’s community structure, as they find that the locations of dwellings, jobs and services are well balanced. General satisfaction with the home town is measured with a municipality of residence index, which takes into consideration 54 questions relating to housing, healthcare, education, opportunities for hobbies, infrastructure and transport. On a scale of 1 to 5, the index for Espoo was 3.82 in 2019, higher than ever before. A total of 91 per cent were happy with their residential areas in Espoo. The share of satisfied residents has increased by one percentage point. Tapiola was rated the best district, but the residents' opinion of Matinkylä-Olari has also improved. Satisfaction with the medical services in health centres has declined slightly, but more than half still considered the services well managed, which is clearly more than in the comparison cities. Residents are exceptionally happy with hospital services in Espoo when compared to the comparison cities, although satisfaction has declined slightly from the previous year. Satisfaction with the comprehensive school and early childhood education has remained the same as in earlier years. There was a clear increase in satisfaction with the management of public transport since 2018, but it is still below the long-term rating of previous years. Public transport and road and street maintenance were highlighted the most as issues with room for improvement. Half the respondents believed in their possibility to influence decisions in the city. The proportion of satisfied residents has risen in the last few years. 6 A magazine for Espoo residents
A total of 91% were happy with their residential area in Espoo. The respondents were asked which services run or organised by the City of Espoo should be improved. These were the issues mentioned the most often. Public transport (21.7%) Road and street maintenance (18.8%) Of the respondents, 62 per cent considered comprehensive schools well managed. Since the last survey, the share of satisfied residents has increased by three per cent. Management of the municipality’s financial affairs (10.9%) n Very satisfied, 37 % n Fairly satisfied, 53 % n Neither satisfied nor dissatisfied, 5 % n Fairly dissatisfied, 3 % n Very dissatisfied, 1 % Medical services at municipal health centres (10.2%) Cleanliness of outdoor areas (9.9%) New Espoo residents feel at home here A RECORD NUMBER of new residents moved to Espoo last year: more than 6,000 people. A postcard campaign was directed at them to find out their experiences of living in Espoo. The responses were in line with the replies to the broader survey on municipal services. New residents value the city’s excellent services and their proximity and accessibility. They like the shopping centres, but would like there to be more corner shops and pharmacies. The nature, sea and opportunities for outdoor recreation, running, walking and cycling are mentioned as the city’s strengths. Espoo is considered a peaceful and comfortable place to live. Public transport received a great deal of positive feedback, but also many suggestions for improvements and changes, especially in northern Espoo. The events people wish to see more of involve culture, music, food and markets. They also wish for more shared activities for smaller groups, opportunities to meet people and a better sense of community. They would like communications about events to be more visible and information to be offered on them also in English. None of the new residents were unhappy with their new home town and more than half said they feel at home in Espoo. ” More than half of the new residents said they feel at home in Espoo. 7
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ESPOO MAGAZINE 1/2020

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