QHA Review_April 2020

q u e e n s l a n d h o T E L S a s s o c i a t i o n
A P R I L 2 0 2 0 e d i t i o n
`
`
OH LA LA
OVOLO THE VALLEY
ECLECTIC, ECCENTRIC, OPULENT
FEATURE:
BAILEY, CRYSTALBROOK COLLECTION’S
SECOND INSTALLMENT FOR CAIRNS
FAMILY SPIRIT:
THE PELIZZARI FAMILY
CELEBRATE THE BIG 50
SHOWCASE:
NEW QHA MEMBER SMARTPAY’S
SIMPLE EFTPOS SOLUTION

NEW

Albert Hakfoort (Hakfoort Group), Shadow Attorney General David Janetzki MP, Bernie Hogan, Brad Fitzgibbons (Fitzy’s Toowoomba)
STRONGER TOGETHER
“THIS IS WHY QHA
EVENTS ARE SO
IMPORTANT TO
ALLOW MEMBERS
TO SHARE IDEAS
AND SUPPORT
EACH OTHER.”
As our industry is increasingly affected by all manner of issues this year, it occurs to me
this is when we most need associations like QHA.
After bushfire mis-reporting, drought in much of Queensland, or “the reef is dead”
news reports, we now face a cut-off of our tourist trade in the wake of COVID-19
outbreaks. Thankfully, our hospitality and tourism industry are versatile and resilient
enough to keep finding ways to succeed.
This month I have met with accommodation members that have seen incredibly sharp
drops in occupancy rates and forward bookings. I’ve had discussions with members
about the effect of less shifts for their staff and met with all levels of government to
discuss how best to assist our industry right now.
My response has been the same to everyone – keep spending! At all costs, keep some
momentum in your businesses to ensure you have the capacity to respond when the
market turns, which it will. This is why QHA events are so important to allow members
to share ideas and support each other. Members Forums, the upcoming Pubs Pots
and Profits programs and the recent Golf Day are all part of this plan.
As you will see in this magazine, we have started the year fast with QHA being all over
the state including the Queensland Wine Tourism Experience to the Scenic Rim and
Granite Belt. Connecting members with the amazing wines and products all made
here in Queensland was a tremendous experience. If you haven’t done it yet – get at
least one Queensland wine on your menus, you won’t regret it. It creates a point of
difference, it supports “locals” and we are always stronger together.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

FEATURE:
BAILEY, CRYSTALBROOK COLLECTION’S
SECOND INSTALLMENT FOR CAIRNS
q u e e n s l a n d h o T E L S a s s o c i a t i o n
A P R I L 2 0 2 0 e d i t i o n
FAMILY SPIRIT:
THE PELIZZARI FAMILY
CELEBRATE THE BIG 50
OVOLO THE VALLEY
ECLECTIC, ECCENTRIC, OPULENT
SHOWCASE:
NEW QHA MEMBER SMARTPAY’S
SIMPLE EFTPOS SOLUTION
o u r c o v e r :
OHLALA
Ovolo The Valley
is oh là là - eclectic,
eccentric, opulent
3 EDITOR’S LETTER
5 CONTRIBUTORS
A P R I L 2 0 2 0 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Tom McGuire AM
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
18 SHOWCASE:
SMARTPAY
20 LATEST & GREATEST:
2020 VINEXPO
22 FEATURE:
BAILEY, A CRYSTALBROOK COLLECTION HOTEL
40 ACCOMMODATION UPDATE
42 INSIGHTS:
OVOLO THE VALLEY
52 FAMILY SPIRIT:
CELEBRATING 50 YEARS
58 TOP DROP
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
JOANNA MINCHINTON
QHA Employment
Relations Manager
Joanna has spent her
career developing a
broad knowledge and
skill base, providing
formal representation
in jurisdictions such as
Fair Work Commission,
the QIRC, and the
ADCQ.
THE HON YVETTE D’ATH
Attorney-General and
Minister for Justice
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
QHA REVIEW | 5

NEWS
REGIONAL
WINE TRAIL
20 20
QHA REVIEW | 6
Queensland’s wine industry is one of the State’s
best keep secrets. The history of the industry dates
back to the 1860’s and, like all good wines, it has
further developed with age. The Queensland Hotels
Association (QHA), with the support of Queensland
International Wine Tourism (QWIA) recently undertook
a tour of the Granite Belt and Scenic Rim wine regions
with 17 representatives from our hotel accommodation
members.
With more than 90 individual wineries, the Queensland
wine industry is renowned for its alternative and
emerging varietals. The group visited more than a
dozen venues in these two regions, celebrating diverse
drops from wineries such as Bunjurgen Estate, Tobin
Wines, Symphony Hill Wines and Heritage Estate
Wines.
International
travellers account
for 43 per cent of visitors
to cellar doors in Australia,
however only 3 out of 10 of these
visitors include a Queensland cellar door
in their experience. Our aim is to ensure that
Queensland wine is an integral part of the Queensland
experience for overseas visitors. With the challenges of
severe drought and recent bushfires, there’s simply no
better time than now to promote the Queensland wine
industry.

NEWS
QHA REVIEW | 7

NEWS
IGT & QHA
GOLF DAY
Damian Steele, Jaimee
O’Donnell, Bernie Hogan, Lisa
Basargin, Mark Kennedy &
Paul St John-Wood at the TAB
Charity Betting Hole.
Attendees came out swinging for the 2020 IGT &
QHA Golf Day.
Held at City Golf Club, Toowoomba, 156 players
took to the course for an afternoon of golfing fun
before staying on for dinner and presentations at
Fitzy’s on Church, and overnight accommodation
at the Burke & Wills Hotel.
Thank-you to Craig Harley and IGT for being the
Major Event Sponsors and to Lion, CUB, Asahi,
Diageo, Treasury Wine Estates, Yalumba, Sirromet,
and Accolade Wines for their contributions. The
event also raised $1,000 for Smart Pups thanks to
the TAB Charity Betting Hole.
1ST PLACE - Keno
2ND PLACE - Best Security
3RD PLACE - Yalumba
LAST PLACE - Brown Forman
NEAREST-TO-PIN #2 - Justin Maker (OnPlatinum Team)
NEAREST-TO-PIN #4 - Shayne Brooking (Porters Plainland Hotel Team)
LONGEST DRIVE (M) - Sean Scott (TAB)
LONGEST DRIVE (F) - Trudy Schwerin (MAX)
STRAIGHTEST DRIVE - Paul Jones (Ice & Beverage Solutions)
SHORTEST DRIVE - Jack Hobbs (Gallagher Insurance Team)
Vaughan Clarke, Michael Osborn, Kent Reimers
and Nathan Irvine from the winning Keno team
Michael Porter, Mark Bentley, Shayne Brooking and
Paul Lochel from the Porters Plainland Hotel Team
QHA REVIEW | 8
Jason Corcoran, Robbie Graig, Peter Tomlinson,
Terry Lanskey from the Royal Hotel Meandarra
2019 winning Team Captain Sean Scott hands
over the trophy to this year’s winning Team
Captain, Michael Osborn

NEWS
Nick Bainbrigge, Bernie Hogan,
Jim Davies, Matt McGuire and Richard Deery
The Best Security Team take
on the Cola Cowboy challenge
Wayne Ashcroft, Robert Dempster, Martin Kent and
Danny Grant from Boonooroo Golf Course & Tavern
Myles Davidson, Alex Hofstee,
Christine Hofstee, Brett Hofstee and
Ross Stringer on the Brown-Forman Team.
Cathy Bishop, Claudine Battistuzzi, James Leighton
and Mark Brown from Fishermans Wharf Tavern
Chris Walker, Luke Ricketson, Andrew Joliffe,
Charles Galayini and Paul Mazoletti from the GSA Team
Chris Walker, Suzanne Jacobi-Lee, Lizzie Ford
and Craig Harley from the IGT Team
Danny Carrol, John O’Neil, Kent Gordon
and Brad Fitzgibbons from the IGT Team
QHA REVIEW | 9

NEWS
BAYSIDE’S SOCIAL SIDE
BRISBANE’S BAYSIDE SUBURBS HAVE BEEN IDENTIFIED AS A REGION WHERE RESIDENTS APPRECIATE A COLD
BEER TO QUENCH A HARD-EARNED THIRST - A LITTLE MORE SO THAN OTHER AREAS.
QHA REVIEW | 10
According to the latest data conducted by researchers
from Torrens University Australia for the national Social
Health Atlas, indicated the Wynnum area ranked the
highest for percentage of residents in Brisbane, who
drank more than two standard drinks per day or 14
standard drinks per week.
Twenty-three per cent of residents from Wynnum
were considered heavy drinkers, while Victoria Point
had 22.6 per cent followed by several other Redlands
suburbs which featured in the top 10.
The Manly Hotel’s Sandy McDonald said the high
ranking could be attributed to the number of venues
in the area offering locals a quality experience without
having to travel to Brisbane’s CBD.
“It’s not like we have people who are drunk walking
around the foreshore falling over and walking into
things,” Mr McDonald said.
“I just think it’s the nature of being a bayside suburb.
“There’s nothing better than knocking off work and
having a beer by the water or having a day off and
going down to a venue and enjoying some drinks.
“I also think it goes back to the industrial nature of the
bay, and the fact that the area is still a bit old school as
far as people going down to the pub with friends and
things like that.”
Mr McDonald also added the figures didn’t represent
problems at venues.
“We don’t have any more issues than any other bar
with patrons, in fact, we have very little,” he said.
Bayside suburbs such as Victoria Point, Cleveland and
Wellington Point offer waterfront establishments which
are considered attractive to patrons and could explain
why numbers were high in this Redlands area.
“Gone are the days where you have a barbecue in the
backyard,” Jason from Elysium Restaurant and Bar
said.
“People are just extra social down in these suburbs
that are near the water and they want to go out and
have a drink.”

NEWS
BARKING MAD
They say a dog is a man’s best friend, so surely when
a man brings home a new puppy, he’s entitled to
pawternity leave, right?
Apparently so, according to Brisbane-based brewery,
BrewDog where a “pawternity leave” scheme is
available to its employees.
Just as parents are offered paid maternity and
paternity leave with the arrival of a new baby, the
pawternity leave scheme is offered to employees who
adopt a new pet.
BrewDog spokesman Calvin McDonald said the
scheme was a great incentive for its employees
worldwide and has offered the scheme for several
years internationally.
"Basically it's an extra paid week of leave that you're
able to take when you adopt a puppy or get a new
puppy in the house."
He added that the pawternity perk was crucial in
retaining staff in an industry where staff turnover is
notoriously high.
"It means that they don't really want to leave and go
anywhere else," Mr McDonald said.
Although the scheme seems to be barking mad,
the incentive is not entirely new and was applauded
by RSPCA Queensland who recommended close
monitoring of new pets.
RSPCA spokeswoman Nanda Ten Grotenhuis said the
first few days could be crucial.
"It's a bit like bringing a new baby home so, you know,
you need a little bit of special time for you to bond with
that animal to make them feel comfortable," Ms Ten
Grotenhuis said.
Despite supporting the pawternity leave scheme,
RSPCA did not offer the same incentive to its own
employees, however supported carer’s leave when a
staff member’s pet was unwell.
Sydney-based, online pet shop, Pet Circle is another
company offering pawternity leave to its employees
when bringing home a new pet.
With workplace negotiations becoming increasingly
popular, it has become quite common for employers
to negotiate flexible working conditions in an effort to
attract hard-working staff, according to Queensland
University of Technology business school’s, Lisa
Bradley.
"Different types of leave provisions are the most
common and being able to work from different
locations and at different times," Ms Bradley said.
She added that it was hard to weigh up the cost
benefits for employers who were ultimately pursuing
"increased organisational commitment" from its
employees.
"That means the person is going to want to continue
to work for the organisation and put in their best for
the organisation, so sometimes you can't measure the
benefits of that directly," Ms Bradley said.
QHA REVIEW | 11

NEWS
COWBOYS HAVE STADIUM STATUS
QUEENSLAND’S BELOVED NORTH QUEENSLAND COWBOYS HAS A NEW HOME IN THE HEART OF TOWNSVILLE’S
STRUGGLING CBD AFTER THE LONG-AWAITED COMPLETION OF A $293 MILLION STADIUM.
QHA REVIEW | 12
The major infrastructure project is set to help boost the
local economy attracting people to the region.
Rugby league legend Johnathan Thurston was a
champion of the stadium’s development and used his
victory speech at the 2015 NRL grand final to lobby for
funding.
Now the stadium has come to fruition, Mr Thurston
has been immortalised in a life-sized bronze statue
outside the venue.
“Every time I see it, it gives me goosebumps — it’s a
world-class stadium,” said the rugby league star.
“Not only does it attract the Cowboys home games,
but hopefully we can attract world-class events here to
the stadium — that’s what it was built for,” Mr Thurston
said.
Sir Elton John christened the 25,000-seat venue in
February as part of his Australian tour.
Recognising the need for a world-class stadium in
Townsville, both tiers of government helped to fund the
project with the Queensland Government funding $193
million and the Federal Government contriubuting
$100 million towards the stadium.
With 23,000 tonnes of concrete, 190,000 bricks and
blocks, and 11,000 square metres of turf, the stadium
was constructed by 1,900 locals.
“1,900 people who call North Queensland home
worked on this project — that’s one in every 100
people who live in Townsville helped build this
stadium,” said Sports Minister Mick de Brenni.
It is also estimated the sports stadium will generate
up to 1,000 jobs during major events, while offering a
flow-on effect to other local businesses.
Tickets to the first Cowboys match sold out in record
time and hotels around the city were fully booked on
game night.

NEWS
- CALENDAR APRIL/MAY 2020 -
Responsible management of licensed venues (RMLV)
Brisbane 07 April Gold Coast 14 April
Brisbane 23 April Townsville 28 April
Cairns 30 April Brisbane 05 May
Rockhampton 06 May Gold Coast 12 May
Sunshine Coast 14 May Toowoomba 19 May
Member Price $395.00 / Non-Members $495.00
GAMING NOMINEE TRAINING (GNT)
Brisbane 16 April QHA TRAINING CENTRE 9:00am-5:00pm
THE
DREADED
MANKLES
RMLV Video Connect
Members / Non-Members $495.00
GNT Video Connect
Video Conference 29 April Video Conference 25 May
BOOK TRAINING NOW
Visit www.qha.org.au for any of the training courses mentioned here
or Email: training@qha.org.au
“Mankles” and “Poo Catchers” are a disease. Thank
goodness someone has finally shown true leadership
on this issue.
Yes, hipsters may well have introduced us all to the
wonderful world of craft beer and given us a greater
appreciation of coffee, at the same time however,
they have left a stain on society by way of their aweful
fashion sense.
“Mankles”, the practice of wearing your pants at
half-mast (half way up your legs with no socks
exposing your man ankles), and those terrible cuffed
trackpants known as “Jobby Catchers” in the Northern
Hemisphere or “Poo Catchers” here, have been
outlawed by a Scottish pub in Edinburgh.
The award-winning Dreadnought Pub in Leith, in the
Scottish capital, has taken a stand against poorly
dressed “scruffy” clientele placing a sign on the door
outlining a ‘Gentleman’s Dress Code’.
The code bans the aforementioned fashion items
and even has a sign illustrating the offensive fashion
statements.
Defending accusations of snobbery on social media,
the owners of the pub have argued they are merely
striving to keep the place “looking reasonably smart”
and want to maintain the right impressions.
Ahh Scotland, Land of the Brave!

WOMEN
in hotels
TICKET SALES
CLOSING 1 MAY
Thirteenth of May 2020
THE MARQUEE AT VICTORIA PARK
12:00 - 3:00PM
Join us at the 9th Annual Women In Hotels
Luncheon. This exclusive hotel industry event
includes a delicious lunch, a 3-hour beverage
package, prizes and entertainment throughout
the afternoon, and is an excellent opportunity to
network with hotel industry members and friends.
Book now at qha.org.au
RSVP@qha.org.au or phone 07 3221 6999

NEWS
OUR WARM
VENUE INITIATIVE
The QHA has always had a strong commitment to
protecting the welfare, safety and rights of workers in
the hospitality industry. An equally strong commitment
applies to patrons who visit member venues.
To underline this commitment, a forthcoming
campaign will be circulated by the QHA to all members
promoting the core values and actions that support an
inviting and safe environment for patrons and workers
alike.
QHA Chief Executive, Bernie Hogan explained the
rationale behind the campaign. “Someone who is
described as ‘warm and friendly’ is considered to be
all of things we are aspiring to - polite, courteous,
attentive… someone who greets you with a smile and
engages in friendly conversation.
“Further to that, somewhere that is described as being
‘warm and inviting’ evokes the same feeling. There in
lies the slogan for our campaign:
WE’RE A WARM VENUE
• WELCOMING
• ATTENTIVE & HERE TO ASSIST
• RESPECTFUL & RESPONSIBLE
• MANNERS MATTER
“This slogan says everything we need it to say. This
one short acronym encapsulates what we wish our
staff aspire to, along with our customers too. As
they say, ‘It works both ways’ and so too does this
campaign.”
WE ACCOMMODATE GUESTS.
NOT BAD BEHAVIOUR.
WE’RE A
V E N U E
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au
To add further impetus to the campaign, a series of
associated taglines and images will be used playing
upon classic Queensland sayings and idioms, each
one tailored to the specific audience it is aimed
at along with the venue where the poster will be
displayed.
QHA REVIEW | 15

NEWS
GET KRAKEN WITH KENO IN 2020
GIVING CUSTOMERS A SECOND CHANCE AT WINNING AND SHOWING THEM THE FUN OF PLAYING ON ANY
OCCASION IS MAKING KENO AN ALLURING GAME IN EARLY 2020.
QHA REVIEW | 16
A major challenge for hotels is maintaining customer
engagement with their products outside of major
promotions and holiday seasons.
In the first of half of 2020, Keno has two ways for hotels
to show customers that the fun of the game is all in the
playing and give them more reasons to play.
The first is Keno’s Second Chance Draw, which
launched in August 2019 and will run until 30 June. This
promotion offers players the chance to win $10,000
every month, no matter how much they spend on their
Keno ticket.
Any customer who purchases a Keno ticket can head
to win.secondchance.keno.com.au and scan their ticket
to enter the draw. At the end of every month, Keno
randomly draws one player as the $10,000 cash winner.
Almost 600,000 entries have been received to date,
with Queensland pubs the Mango Hill Tavern, Woree
Tavern in Cairns, and Manly Hotel holding top 10
positions for entries.
The other trick in Keno’s toolbox is the eight-tentacled,
bright orange, ultimate Keno social connector, Ken the
Kraken. Keno’s adventurous creative campaign, which
launched in October last year, brings to life a fictitious,
animal brand ambassador to showcase that the fun of
Keno is all in the playing.
“Second Chance Draw is all about showing our
customers how much we value and appreciate them,
and that everyone deserves another chance to be a
Keno winner,” says Scott Colvin, Keno’s Head of Brand
Marketing.
“Complementary to this is the Kraken campaign,
which shows customers how they can get their friends
together and integrate playing Keno into their night out
for dinner or watching the footy to make it even more
fun for everyone.
“Both Second Chance and Kraken assets are always
available on Keno Connect and can boost your hotel’s
Keno offering at any time of the year and be alternated
with other promos to keep customers switched on to
Keno.”
The bold Kraken campaign is targeted toward a broad
base of infrequent players with the aim of appealing
to the social instigator within groups to harness Keno
to make the occasion more fun for all. The campaign
is based on known player behaviours identified from
qualitative research, with the key insight being that the
fun is in the playing, not in the winning.
“Only Keno can create a social connection between
friends and not dominate the social occasion. It’s fun to
play and makes a good time great,” explains Colvin.
“Plus, on top of the millions of dollars Keno gives away
to winning ticket holders, there’s $10,000 up for grabs
every month for anyone who plays Keno, no matter how
much they spend or how often they play.
“Every ticket they buy is another chance to enter and
win the $10,000, so the more frequently they play, the
more times they can enter.”
Second Chance Draw and Kraken marketing assets are
comprehensive and include Keno Display Screen and
Keno Terminal animations and videos; POS materials
including A4 and A3 poster artwork files for local
printing; venue Facebook, Instagram and Twitter tiles;;
web banners (rectangle and square); Nightlife (portrait
and landscape); Facebook sponsored posts, EGM
banners; BePOZ banner; Bet Receipt messaging and
CRM support.
Download your Second Chance and Kraken marketing
assets today by visiting the Toolkit on Keno Connect.

NEWS
QHA REVIEW | 17

SHOWCASE Smartpay
COULD YOUR BUSINESS SAVE
THOUSANDS IN MERCHANT EFTPOS FEES?
QHA REVIEW | 18
Are you one of the 60% of Australian businesses
concerned about the cost of Merchant Fees? The fees
you pay to your bank for processing credit and debit
transactions on your EFTPOS terminal can have a big
impact on your bottom line.
Smartpay are here to do one thing – give you, and all
members of the QHA, a better deal than your bank.
We’re doing this by offering you payment products built
especially for you. We offer more choice on how to
manage costs, feature rich mobile EFTPOS machines
and we include what most banks call ‘add-on features’
as standard.
Want a simple way to manage your payment costs
or an easy way to pass them on?
Either way you can keep your business bank and still
get your money fast. It’s your choice with Smartpay.
ZERO COST EFTPOS
Eliminate your monthly EFTPOS fees
Keep every dollar from every sale with an easy-as
automated surcharge.
• Zero merchant service fees
• Hassle-free surcharge solution
• 24/7 expert support
• Lightweight mobile terminal
• No terminal rental if you process over $10K in credit
card transactions on that terminal in the month
SIMPLE FLAT RATE
Know what you’ll pay
Know what to expect every month with one flat rate
for all Mastercard, Visa, Alipay and WeChat Pay
transactions.
No more confusing monthly statements or nasty
surprises.
• Low flat credit card rate
• Industry-tailored rates
• 24/7 expert support
• Lightweight mobile terminal
• Terminal rental included for your first terminal if
you process over $15K in credit cards per month
Is it time to see whether you could get a better
deal?
Right now, we’re saving many hospitality venues
thousands on their merchant fees with our unique Zero
Cost EFTPOS solution. This takes the hassle out of
surcharging as your terminal automatically passes on
the cost of each transaction as a small surcharge to the
customer. You get settled the full value of your sale so
what you sell is yours to keep. There’s no end of month
bill to pay because if you process enough transactions,
there’s no terminal rental either.
One hospitality business owner was paying in excess
of $6,000 per year in merchant fees to their bank. With
surcharging a common practice in many industries, he
felt his loyal, local customer base would understand
how he could no longer absorb these significant costs.
It’s working so well for him that he plans to bring his
three other businesses over to Smartpay and save even
more.
Smartpay are proud to partner with the QHA and we
look forward to discussing how we can save you money!
“98% ARE HAPPY TO PAY THE SURCHARGE. CUSTOMERS DON’T
CARE AS LONG AS YOU CAN PROVIDE GOOD FOOD AND GOOD
SERVICE, THAT’S WHAT THEY WANT” - KUMAR, CAFE OLIVETO
Call 1800 572 038 to talk to a payments expert, or visit
www.smartpay.com.au/qha for more information.
You can also find our contact information in the partner
directory available at qha.org.au

LATEST & GREATEST
Paragon Pepper
Collection Cordials
2020 VINEXPO
QHA REVIEW | 20
While champagne flowed, so too did the ideas at
Paris’s three-day VinExpo, a trade fair showcasing the
world’s best wine and spirits, held in February this year.
The international capital of wines and gastronomy and
the world’s leading tourist destination, Paris was home
to the trade fair for the first time, having previously
been held at Bordeaux. An estimated 30,000 visitors
were expected to attend the exhibition center to
discover the latest trend.
Attending the event was Elin McCoy, a wine and spirits
columnist for Bloomberg.com, who spent her days
tracking down the newest of the new among the three
huge halls at the Paris-Versailles Exhibition Centre.
“Products ranged from the sublime to the silly,
including such items as the world’s first wine vinified
underwater,” Ms McCoy said.
“What struck me most was the popularity of the huge
spirits area, where dozens of buyers hung out at a
165-foot-long bar, sipping exotic drinks stirred up
by Paris’s top mixologists... One Peruvian example
incorporated sacha inchi (Inca chestnuts) and tonka
beans from the Amazon rainforest, another from the
U.K. was flavoured with local gooseberries, and an
Italian one included fresh tomatoes!”
Of all that was on show across the three-day VinExpo,
Ms McCoy hand picked her most exciting discoveries:

LATEST & GREATEST
Best New Champagne - 2016 Champagne Drappier Clarevallis, AUD$78
The blend of pinot noir, pinot meunier, chardonnay, and a bit of blanc vrai (pinot blanc) is
the first fizz made by family-owned champagne house, Drappier’s eighth generation—
Charline, Hugo, and Antoine— who are all millennials. With organic wine still being an
important trend, this certified organic bubbly cuvée offers a fresh, bright, chalky, and
very, very dry finish.
Best New Cocktail Ingredient - Paragon Pepper Collection
Cordials, AUD$37
Exotic single botanical cordials from Nepal, Ethiopia, and
Cameroon based on different local peppers represents the current
bartending trend using unusual essences to lift a drink.
Timur Berry, which grows on small trees at elevations of 7,000
feet in Nepal offers a fresh and citrusy flavour similar to grapefruit.
The powerful jasmine scents of Rue Berry, from Ethiopia, and
the menthol-scented White Penja Pepper, from handpicked and
fermented white peppers in Cameroon, left an impression.
Flavor syrup company Monin and award-winning London-based
bartender Alex Kratena created the cordials, using new processes
such as “supercritical CO2 extraction,” which claims to reproduce a
plant’s smell without altering it.
Best New Spirit - Jiu Hai Bu Gan Sadhana, about AUD$141
The world debut of this Tibetan vintage single malt had to be the
biggest surprise at the expo. Made with local barley (sourced from
a Tibetan monastery, distilled by three women) and yeast grown at
an elevation of nearly 10,000 feet and aged for nine years in special
porcelain amphora, it was finished for six years in used American
Bourbon casks and French oak barrels from Sauternes and Layon
in the Loire Valley. Unlike any other whiskey, this Amber-colored
single malt has delicate floral aromas, tastes very dry, pure, and
soft, almost velvety in character.
Best New Luxury Wine Accessory - Baccarat
Passion Champagne decanter, AUD$1468
Jean-Charles Boisset, a flamboyant impresario of
California and French wines, launched the new
Passion Collection Champagne decanter he
created, produced by Baccarat. But who
decants champagne?
According to Boisset—the idea is to add
smoothness, release the wine’s aromas, and
leave you with only the most elegant, tiny bubbles.
Best New Organic Wine -
2017 Domaine Marcel Deiss
Riquewihr, AUD$61
Marcel Deiss, one of the top
biodynamic domaines in
Alsace, will launch this savory
new white in the U.S. in the
spring. The earthy, seductive
blend of pinot gris and riesling
is part of a series of new
village wines with medieval
manuscript-like labels
designed to reflect the
“emotion” of the wine
inside. Alsace lacks the
official category of village
wines that Burgundy has,
and the Deiss family is
trying to create one to
promote Alsace’s different
terroirs.
Best New Inexpensive Red - 2016
Marie Blanque Edition 1, AUD$29
From the three brothers who own
Famille Lesgourgues estate in
southwest France’s Madiran, comes
this brand-new red wine made from
tannat, a grape known for super
tannic, powerful wines that are often
tempered by the addition of grapes
such as cabernet franc. This 100%
tannat cuvée is different—soft and
fresh, with dark, juicy, intense flavors.
It was inspired by the artist-brother’s
memory of one he drank during a
mountain picnic 20 years ago.
QHA REVIEW | 21

FEATURE
RESPONSIBLE
LUXURY
Queensland’s tropical north attracts millions of
visitors each year thanks to its warm weather,
reef, rainforest and outback offering, and Cairns
has long been regarded as a must-see destination
for both domestic and international tourists alike.
Presenting a laid-back city atmosphere, Cairns is
the gateway to iconic Queensland treasures, such
as the Great Barrier Reef and Wet Tropics World
Heritage Rainforest, promising visitors an enviable
tropical escape.
Being a town that thrives heavily on tourism,
Cairns attracted the attention of international
conglomerate, Ghassan Aboud Group who’s
hospitality line, the Crystalbrook Collection,
released its second installment for the Cairns
region in November last year with its hotel, Bailey.
Having reimagined the typical hotel experience,
Crystalbrook has rejected traditional and
predictable hotel encounters and replaced
them with a modern, innovative experience that
shares an appreciation for the arts, originality and
individuality.
QHA REVIEW | 22

FEATURE

FEATURE
QHA REVIEW | 24
Crystalbrook Collection, General and Area Manager,
Joel Gordon said this hotel was all about celebrating
art and bringing together a culture of art.
“Bailey is the second installment of our journey up here
in Cairns and we opened that hotel on the November
2nd last year, so it’s still relatively fresh,” Mr Gordon
explained.
“We’re going into our fifth month of trade now which
is great. We aim to showcase each property as
having a personality. Our first hotel here, Riley, was
that older sibling, the more responsible one, with
the sophisticated lifestyle, living in the moment type
character whereas, Bailey is the middle child; the
thoughtful, arty one, and this personality was a bit of
an over thinker.
“Bailey is the personality who would love to be seen
at farmers markets rather than large supermarket
chains, who likes to explore and celebrate local art and
culture, and be able to support local artists as well.
“When we think of art we tend to think about painting
and drawing, we tend to disregard those art forms
such as makeup and tattoo artistry or poetry, so this
brand was all about celebrating art in all its forms.”
To embrace all art forms, Bailey has dedicated art
displays on each floor of the hotel offering a mix of
works from local artists and Tafe students.
From the moment you walk into the lobby, Bailey
offers a visual masterpiece that treats all the senses.
From the lush vertical garden, high timber ceilings and
glistening feature tiles, everything is a feast for the
eyes.

FEATURE
QHA REVIEW | 25

FEATURE
AT BAILEY, WHEN YOU WALK IN THERE IS A
MOSAIC CALLED DOLLY DUGONG, WHICH IS AN
ART PIECE OF ABOUT 500,000 PIECES MADE BY
SYRIAN REFUGEES IN TURKEY. IT WAS SHIPPED
ACROSS IN 20 DIFFERENT PIECES AND PUT
TOGETHER LIKE A JIGSAW PUZZLE ON THIS WALL
AT BAILEY AND WEIGHS FIVE TONNE, IT’S JUST A
REALLY GREAT PIECE.
QHA REVIEW | 26
“I often ask ‘what does five-star mean to you?’
because people’s interpretation of what five star is is
always different. Before I ask this question, I felt I had
to have an answer myself and this is something I’ve
pushed through Riley and Bailey in its pre-opening
phase, and something I continue to do, is playing on
the five senses - what do you see, hear, feel, touch
and smell. Because for me, if you can hit all five senses
with an item that is going to draw people’s attention,
then I think that is what a true five-star experience
really is, ” Mr Gordon explained.
“At Bailey, when you walk in there is a mosaic called
Dolly Dugong, which it’s an art piece of about 500,000
pieces made by Syrian refugees in Turkey. It was
shipped across in 20 different pieces and put together
like a jigsaw puzzle on this wall at Bailey and weighs
five tonne, it’s just a really great piece.
“And there is another piece at the end of the lobby as
well just above the elevators and another piece that
is done by a local designer around the Great Barrier
Reef, and it’s items that have been found by the sea
and has been put together as a sea turtle.
“Bailey has a scent throughout the hotel, and there
is our lobby playlist which was also sourced off the
back of the Cairns Indigeonous Art Fair (CIAF), they do
a fashion show every year and as I was sitting there
as the designers modelled their clothes last year, the
accompanying sounds emanated with me, so the
music we have in the lobby was curated by the music
director at CIAF,” Mr Gordon explained.
Supporting the local community by including local
artists’ work from all art forms throughout the hotel is
just one aspect of Bailey’s social awareness concept.
In addition to this, sustainability plays an imperative
role in the branding of Crystalbrook Collection hotels
and forms part of the company’s core values.
“There are two items that form our core values:
sustainability and connectivity,” Mr Gordon explained.
“Our sustainability, is really represented by a hashtag
which is #responsibleluxury and we attempt to try and
push that hashtag onto anyone who comes to stay at
our hotels, because it’s what we feel our hotel brand
represents in our quest for ongoing commitment for
sustainability,” he said.

FEATURE
QHA REVIEW | 27

FEATURE
QHA REVIEW | 28
“We’re not saying we’re the poster child for sustainability,
but we are saying we’re doing a lot more than others and
hang our hat on always being at the forefront of luxury as
well.
“We’re carrying that sustainability concept through all
of our brands, for example we offer iPads in each of
the rooms to eliminate paper, so we’ve taken out all the
compendiums and room service menus and anything you
can dog-ear, we’ve taken out.
“We’ve replaced all the 30ml amenity bottles and we’ve
replaced them with our own branded Crystalbrook
Immersion large pump solution. We have also replaced
the old plastic room key cards with recycled wood key
cards with artistic imagery on the side as well,” Mr Gordon
added.
A typical hotel tour desk stocked with brochures for day
tours and local sightseeing has been replaced with a
digital tour desk, powered by three 43inch TVs which
guests can self navigate through to select and book a tour.
Bailey has also adopted a complimentary valet parking
for its guests who drive electric/hybrid and Tesla cars with
electric chargers built into each of our hotels.

FEATURE
QHA REVIEW | 29

FEATURE
QHA REVIEW | 30
The art-inspired hotel offers 255 rooms in total,
comprising hotel rooms, one, two and three-bedroom
apartments which feature timber walls and panelling,
bright, playful accents and modern bathrooms. There
are several food and beverage offerings within the
hotel, and continuing that sustainable ideology, 80 per
cent of the hotel’s produce is sourced within a three
hour radius.
The hotel sources its beef from Crystalbrook Pastoral
located three hours west of Cairns at Crystalbrook
station, and sister stations Silkwood Station and
Menavale Station.
“We have 4,500 cattle, which are processed and
brought down to us in Cairns and are part of our food
and beverage offering such as Bailey’s CC’s Bar and
Grill which is a true representation of that paddockto-plate
concept and a great representation of our
commitment to sustainable farming and our own beef
cattle,” Mr Gordon explained.
“We have a dry aged fridge at CC’s, which is
becoming quite popular, and we also have 180 red
wines to complement that style of dining.
“We also wanted to bring the farm to the table as
well, so we have individual wood pieces that the
cutlery sits on, sourced locally from the farm with our
cattle branding and we wanted to have an immersive
experience in that restaurant and bring a sense of
upmarket dining to Cairns,” Mr Gordon said.
He explained that excellent, upmarket dining
experiences were hard to come by in Cairns and
recognised a gap in the market for this and thus an
opportunity to bring something special to Bailey and
Cairns as a whole.
“Our second restaurant offering is Pachamama,
it means Mother Earth and is a rooftop dining
experience. There is a pool up there with a bar and a
sit down restaurant that has Latin American flavours.
“I’m pretty passionate that our restaurants actually
represent an experience that people can walk away
with and talk about with their friends.”
Crystalbrook Collection hotels prides itself on offering
its guests an experience, a destination and memories
that can be cherished. Offering a visual smorgasbord,
Bailey has set the bar high with its sustainable and
socially aware ethos while also offering a luxury fivestar
service.

FEATURE
QHA REVIEW | 31

INDUSTRY ENGAGEMENT
with Damian Steele
COMPLIANCE INVESTIGATIONS AND INTERVIEWS
THE QHA CAN ASSIST MEMBERS INVOLVED IN AN OLGR LIQUOR OR GAMING INVESTIGATION. QHA STAFF CAN PROVIDE
SUPPORT TO UNDERSTAND THE PROCESS, COMPLIANCE OBLIGATIONS AND THE NATURE OF ANY ALLEGATIONS.
QHA REVIEW | 32
Matters of non-compliance under the Liquor Act
1992 (Qld) and the Gaming Machine Act 1991 (Qld),
or incidents at a premises are often brought to the
regulators attention through Queensland Police
reports, through a direct OLGR audit and inspection of
venues, and through complaints.
Investigations and what to expect when you get
inspected
There currently appears to be an increase in the level
of audit, monitoring and investigation of Queensland’s
licensed premises. Inspections are sometimes
conducted with officers from the Queensland Police
Service, who are also investigators under the Liquor
Act. In some areas police may also attend licensed
premises to undertake liquor inspections without
OLGR compliance officers. Investigations are evidence
gathering exercises, the purpose of which are to
inform and determine any possible penalties applicable
to the licensee. These can range from warnings to
prosecutions. Hoteliers and their staff should be
prepared and confident in their ability to demonstrate
compliance whenever they are inspected by licensing
officers or Queensland police.
Assessing undue intoxication
The core principle in relation to the responsible
service of alcohol is assessing a patron based on
observing a combination of indicators, including
speech, balance, coordination and behaviour. These
behavioural indicia are the determining factors for
refusal of service and may or may not be due to the
effects of liquor consumption. Identifying a person
as unduly intoxicated is a responsibility for licensees
and their staff particularly under section 156 of the
Liquor Act, which relates to liquor being prohibited to
certain persons, namely: minors, disorderly and unduly
intoxicated patrons, who must not be served, supplied
or be allowed to consume liquor.
Reasonable belief for undue intoxication
A person may be considered to be unduly intoxicated
if they show signs of undue intoxication and there
are reasonable grounds for believing this is the result
of consuming liquor, drugs or another intoxicating
substance. ‘Reasonable grounds for belief’ is what a
reasonable person would believe in the given situation.
Speaking to a person about the possible causes for
their signs of intoxication is important in meeting your
obligations under the Liquor Act. It also ensures that
you do not unlawfully discriminate against a person
with mental or physical impairment/s.
Compliance interviews
During investigations, an OLGR investigator or
inspector may need to interview relevant people
which may include the licensee, managers and staff.
Interviews can be relatively informal but can also be
a formal recorded interview. OLGR will contact the
person to be interviewed during investigations. This
can be done verbally, in writing or using both methods.
The investigator will propose a mutually convenient
date, time and place for the interview to be held.
Where possible, interviews will be held at OLGR
premises where private interview rooms and recording
equipment are available or a Queensland Police
station. A reasonable time will be provided to allow
for the person to make arrangements for a support
person or legal representative to be present during
questioning.
Answering compliance interview questions
A person being interviewed must not, without
reasonable excuse, fail to answer questions asked by
an OLGR investigator. Under section 183 of the Liquor
Act an investigator has the power to require a person
to answer questions if they believe (on reasonable
grounds) that the person may be able to provide
information relevant to the enforcement of the Liquor
Act. Similar provisions appear in the Gaming Act.

INDUSTRY ENGAGEMENT
Reasonable excuse
Under the respective Acts, a reasonable excuse for a
person to not answer a question is if the person could
incriminate themselves by answering that question.
Without reasonable excuse, failing to answer interview
questions is an offence, with applicable penalties
under the Act.
Providing legal representatives and support
persons
The person being interviewed has a legal right to have
a legal representative and/or support person attend
their interview. The details of these people should
be provided to the OLGR investigator prior to the
interview date. A legal representative can provide legal
advice and support to the person being interviewed.
A support person can support the person being
interviewed but must not answer questions on behalf
of the person being interviewed, or become involved in
the interview in any way.
How the QHA can help
Any QHA member involved in an OLGR investigation
or requested to attend a compliance interview is
encouraged to contact the QHA prior to the date.
QHA staff may be able to assist in the role of a support
person and preparation for interview. Further, there
are a number of QHA Partners who can provide legal
representation and advice, and are subject experts in
licensing compliance and legal matters.
FACING AN UNFAIR
DISMISSAL CLAIM
TAKE ADVANTAGE OF THE QHA’S
COMPLIMENTARY ONE HOUR
CONSULTATION TO DISCUSS THE CLAIM
AND WHAT IT MEANS FOR YOU.
We can help steer you in the right direction in order
to defend such a claim, and/or resolve the matter as
promptly as possible.
EMPLOYMENT RELATIONS
SERVICES
CONTACT
07 3221 6999
er@qha.org.au
qha.org.au
QHA REVIEW | 33

EMPLOYMENT RELATIONS
with Joanna Minchinton
EMPLOYMENT CONTRACTS:
THE ESSENTIAL PIECE OF PAPER!
QHA REVIEW | 34
QHA members who have contacted the employment
relations team to discuss a staffing matter will have
invariably been asked about the employment contact
in place for the employee in question. There is a very
good reason for this.
Every employment relationship where an employee
performs work for a wage, salary or commission is
underpinned by a contract of employment, whether in
writing or verbally agreed to.
A contract is a legally enforceable agreement between
an employer and an employee that defines the terms
and conditions to which both parties must adhere.
Obviously a written contract will provide immediate
and clear clarity as to the terms and conditions
applying to an employment relationship. For this
reason, the QHA always recommends a written
contract of employment be drafted – even for casual
employees.
Written employment contracts provide advantages
including, but not limited to:
• Clearly defined terms and conditions of
employment eg. important terms such as a start
date, position title, employment status, working
hours;
• Details of employee duties and responsibilities –
good for both employees and employers, as there
is no room for confusion;
• The fact that contracts can, via reference
to policies, confirm behaviour and conduct
expectation; remembering that common sense
ain’t always common;
• Confirming confidentiality requirements given
employees are likely to come across operational
and financial information that employers do not
want broadcast;
• Greater certainty in the event of either party
wishing to terminate employment; and
• Contracts can help employers to meet certain
requirements that employers are required, by law,
to confirm.
With regard to this last point, the Hospitality Industry
(General) Award 2010 (‘HIGA’) requires employers to
inform employees at the time of engagement whether
their employment is full-time, part-time or casual
(clause 10). An employment contract will help an
employer to meet that obligation.
Clause 27.1 requires an employer and employee to
agree to an annualised salary arrangement. Again, an
employment contract will help an employer to meet
that obligation.
It is not essential that an employment contract be in
writing, however having the terms and conditions of
employment in writing is a sensible practice for most
businesses and can remove any ambiguities that may
arise during the employment relationship.
The Verbal Contract
Many employers do not realise that a verbal contract is
as binding as a written one.
Same applies if an employee has not signed their
contract – the fact they are working as per the
employment offer (which is in the unsigned contract)
strongly implies a contract is in place.
Past practices of a verbal contract are not ideal
and expose members to unnecessary risks such as
disputes and underpayment claims.
Employers who do not carefully manage their
employment contracts are often left exposed to
unexpected claims by current or former employees –
particularly when the employment relationship hits a
hurdle.

Joanna Minchinton
EMPLOYMENT RELATIONS
What Should an Employment Contract Include?
QHA’s Fact Sheet, titled Letters of Appointment, detail
many of the important and essential considerations of
an employment contract. This is a great Fact Sheet
to refer to when drafting an employment contract for
ensuring that it covers what it should.
QHA Fact Sheets can be downloaded from the QHA
website, or obtained via email er@qha.org.au.
In the alternative, the QHA has template employment
contracts available for purchase for a nominal fee.
Both QHA members and non-members can purchase
the templates (a higher fee applies to non-members).
The templates have been drafted as a best practice
document and can be adapted to the specific
employment circumstances.
Case Study
A member recently contacted QHA about an
underpayment claim that an employee had lodged.
The employee claimed they were employed as per the
Food and Beverage Grade 3 classification, when the
employer was paying them according to the Grade 2
classification.
The first question asked of this member was: what
does the employment contract provide? The response
was that no written contract existed and terms and
conditions were agreed to verbally including salary and
performance bonuses. No mention of classification
was had at the time of engagement.
In this case, there was a need to then spend time to
confirm the employment duties and responsibilities of
the employee – something that the member had to
do because they had a better understanding of their
venue and the duties of the position.
Long story short, and it was determined that the duties
were consistent with a Grade 2 position, but also that
on occasion, the employee was required to assist
with gaming work when the gaming employee was
on lunch, or was on holidays. This is where clause
25 of the HIGA came in – Higher Duties. There was a
backpayment due to the employee as a result. This
would have been a lot more time consuming and
potentially expensive for the employer, particularly if it
proceeded as a small claims matter, or the Fair Work
Ombudsman was involved because the employee had
maintained their position of a Grade 3 classification for
their entire period of employment.
Tips for Employers
Members are encouraged to offer employees a
complete and comprehensive new contract detailing all
their existing contractual terms and conditions as well
as new legislative arrangements.
QHA members seeking more information or wishing
to discuss a specific employment relations matter are
encouraged to contact the Employment Relations
Department for a confidential discussion by calling
07 3221 6999 or emailing er@qha.org.au.
QHA REVIEW | 35

TRAINING AND SAFETY with Ross Tims
ASBESTOS IS STILL COMMONPLACE
QHA REVIEW | 36
There’s a good chance that if you occupy a building
which was constructed in Queensland between 1940
until around the late 1980s, it may contain asbestos.
The mere existence of asbestos itself is not a big deal
because scientific and medical evidence supports
the fact that simply living or working in a building
containing asbestos is not dangerous, as long as
the asbestos product is in good condition. ‘By good
condition’ this means the asbestos fibres are still tightly
bound within the compound (usually cement sheeting),
or sealed in by a compound e.g. paint.
Really, the safest option is to leave it alone. If you
have asbestos in your building, or suspect you have
asbestos in your building, you’ll need to develop an
Asbestos Management Plan, which includes having
an Asbestos Register. This is generally used to notify
any contractors who come to work in your building
who may come into contact with this product e.g. an
electrician fitting a power point (drilling into the cement
sheeting wall).
FRIABLE (LOOSELY BOUND) ASBESTOS IS
POTENTIALLY MORE DANGEROUS THAN THE
BONDED PRODUCT. FRIABLE PRODUCTS CAN
CONTAIN UP TO 100% ASBESTOS.
My advice is to find a contract professional to conduct
an inspection and prepare a plan for you. One of your
responsibilities is to make sure that the product does
not deteriorate to such an extent that it poses a threat
to any workers. If it does deteriorate significantly, or
if you are undertaking any sort of renovation, you will
need to employ a registered asbestos removalist to get
rid of this product in a safe manner.
Around 700 new cases of mesothelioma are reported
to the Australian Mesothelioma Registry annually,
which is a sad legacy of the widespread use of
asbestos over the years. Asbestos can be found in
old switchboards, external and internal cladding, vent
pipes, vinyl and carpet underlay, behind wall tiles as
well as in fencing, sheds and splashbacks in wet
areas.
There are two types of asbestos products. The lower
threat level is found in non-friable (bonded) asbestos,
such as cement sheeting or roof tiles, as long as it
stays bonded and undisturbed. A typical fibro sheet
contains between 5–20% asbestos. Asbestos can
also be found in vinyl floor tiles that were often used
in Queensland buildings. These tiles contain between
8–30% cent asbestos.
Friable (loosely bound) asbestos is potentially more
dangerous than the bonded product. Friable products
can contain up to 100% asbestos. It can be found in
old domestic heaters, stoves, hot water systems and
pipe lagging, inside fireplaces or old fireproof doors
and in stairwells.
When asbestos is disturbed, broken, sanded or cut,
asbestos fibres are released into the air and can
increase the risk of being inhaled. While most cases
of asbestos related diseases result from sustained
workplace exposure to asbestos fibres, some
asbestos related diseases, such as mesothelioma,
can result from brief periods of breathing in high
concentration asbestos fibres without adequate
protection.
So, if you have any asbestos product in your building,
just leave it if it’s in good condition, otherwise seal it
in or if it’s detoriating, have it removed by a licensed
professional.

Curt Schatz
LEGAL MATTERS
AMENDMENTS TO ID SCANNING LAWS TO EASE THE
PRESSURE ON LICENSEES
Since their introduction in 2017, mandatory ID Scanning
laws have be a source of contention in the Queensland
hotel and pub industry, so the latest amendments to the
regime have been welcomed by Queensland licensees.
While we may not have achieved a perfect balance,
the changes are a welcome attempt by the State
Government to balance the need to tackle alcoholfuelled
violence whilst also reducing the burden on
licensees of adopting ID Scanners or reducing operating
hours.
The results of a recent evaluation of the State
Government’s Tackling Alcohol-Fuelled Violence Policy
found that ultimately, one size does not fit all. While ID
scanners have been proven to make precincts safer, the
review confirmed what venue owners have been saying
for years, that they are the cause of a fall in patronage,
particularly on quieter weeknights.
As a reminder, prior to the reforms, licensees with
venues in the safe night precinct and authorised to
sell liquor after 1.00am were required to scan the ID of
each patron on entry after 10.00pm. This applied on all
nights the premises is authorised to supply liquor after
midnight.
What’s changed?
The notable amendments to ID scanning obligations
are:
1. Relaxed obligations on weeknights: Licensees
will not have to operate ID scanners on Monday to
Thursday, provided they close by 1.00am. Importantly,
to qualify for this relaxation under the Liquor Act,
your premises must close by 1.00am (as opposed
to serving last drinks). Venues trading past 1.00am,
will need to continue to operate ID scanners from
10.00pm until close.
2. Introduction of re-entry policy: Venues in Safe
Night Precincts can introduce a re-entry policy
meaning patrons will no longer have to be scanned
every time they re-enter your venue. The re-entry
pass system can be by way of a stamp or wristband,
provided that it is unique to your venue and unique to
a specific trading period. Importantly, venues will need
to ensure any stamps or wristbands are unique to the
trading period and cannot be duplicated (for example,
make sure a stamp or wristband issued on a Friday
night cannot be used on a Saturday night).
3. Extended minimum police banning order:
Individuals issued with a banning notice for disorderly,
offensive or violent behaviour will be prevented from
entering a Safe Night Precinct premises or specified
venue for a minimum period of one month, an
extension to the previous minimum of ten days.
There is no doubting ID scanning has impacted venues
throughout Queensland, not to mention New South
Wales where calls to the New South Wales State
Government to dilute these consequences have largely
gone unanswered. However, hopefully these reforms will
improve operating conditions for Queensland owners
and operators, resulting in an increase in patrons and
revenue.
If you need more information on your rights and
requirements in relation to ID Scanning, contact Curt
Schatz on 07 3224 0230.
QHA REVIEW | 37

SUPERANNUATION
with Brendan O’Farrell
FORECASTING FOR BUSINESS DOWNTURN
After coming through a particularly devastating
summer season of bushfires, storms and floods, I’m
sure news of the coronavirus outbreak earlier this year
was not something hoteliers wanted to hear.
Unfortunately, coronavirus has already had a significant
impact on Australia’s tourism industry. The effect of
the quarantine measures meant that China, one of
Australia’s largest inbound markets, was very much
grounded while the serious impacts of the epidemic
were managed.
QHA readers will be familiar with the creation of yearly
forecasts, to anticipate business performance and
identify times when trade might be slower. Once
these periods are identified, strategies can be put in
place to boost revenue during those times. During the
traditionally quiet months of January and February,
many hotels in Australia rely on tourists coming
through for Chinese New Year. Instead, as a result of
the outbreak, many customers from China were forced
to cancel.
It’s much harder to prepare for an event like this one
– not only because it’s unexpected, but also because
different strategies are often required. If staff become
ill, it may not be clear how long they will be unavailable.
They could be prevented from working for a long
period of time. If that’s the case, they will want to have
adequate income protection insurance in place to
reduce the financial impacts to them and their families.
Your Intrust Super Relationship Manager can help you
and your staff with this. Emergency plans also need
to be in place in the event any guests become sick
and areas of the hotel may need to be quarantined.
And finally, strategies will be needed in case the event
impacts business for several months. With so many
areas to consider, I’m sure many of you have been
under a lot of pressure. No doubt you’ll be looking
forward to seeing business return to normal levels.
Strategies that can help businesses deal with
unexpected downturns are important in any industry.
In superannuation, we need strategies in place to help
deal with economic downturn and market volatility,
which can have an impact on investment returns. Just
as hoteliers create yearly forecasts, our investment
managers analyse the markets and the global
economy to ensure our members’ retirement savings
are protected even in challenging times.
Just this past year, escalating trade tensions between
the US and China and slow global economic growth
saw some downturn creep into share markets. The
ongoing economic effects of coronavirus also saw
markets hit by volatility early in 2020. Diversifying our
investment portfolios was vital in minimising the impact
of a fall in sharemarkets. And despite going through
a rocky economic climate, Intrust Super’s Balanced
option returned a fantastic 14.01% for the year to
31 December 2019. It was great that our investment
strategy could deliver some stability and growth for
members in 2019*.
If you’d like to know more about Intrust Super’s
investment strategy, or are interested in reviewing your
investment options, please get in touch. Your Intrust
Super Relationship Manager can provide you with
our monthly Investment Guide and discuss our range
of investment options with your staff. We are at your
service.
QHA REVIEW | 38
Past performance is not an indication of future performance.
The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.
The information contained in this document is of a general nature only, and does not take into account your individual financial situation,
objectives and needs. You should consider the appropriateness of the general information having regard to your own situation before making
any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001 360. A Product Disclosure
Statement is available at www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence
No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439

ACCOMMODATION UPDATE
Judy Hill
REGIONAL WINE TRAIL
WELCOME
QHA REVIEW | 40
QHA accommodation general managers, concierges,
sommeliers, food & beverage managers and venue
managers joined the inaugural Regional Wine Trail
experience in the Stanthorpe Region on 2-3 March,
organised by the QHA in conjunction with the
Queensland Wine Industry Association. The trail’s
aim was to explore the Granite Belt and Scenic Rim
regions and learn more about the farms, vineyards and
communities that provide us with such unique produce
to showcase in QHA member restaurants and venues.
This invitation only tour focussed on those members
who have a strong food and beverage offering and
who we believed would benefit from learning more
about the range of produce available on their doorstep.
Queensland’s wine industry is one of the state’s best
kept secrets. The history of the industry dates back
to the 1860’s and, like all good wines has further
developed with age. The Queensland wine industry
consists of over 90 wineries and is renowned for its
alternative and emerging varietals. We experienced
the passion and commitment to the wine industry
through winemakers at Ridgemill Estate, Ballandean
Estate, Tobin Wines, Symphony Hill Wines, Hidden
Creek Winery, Heritage Estate Wines and Bunjurgen
Estate. A sensational four course degustation dinner
was enjoyed at the Queensland College of Wine
Tourism where matching wines from the college were
served with each course.
With the recent challenges of severe drought and
bushfires there is no better time than now to promote
the Queensland wine industry!!
QHA’s
Accommodation
Division would
like to welcome
Ana-Maria
Connelly as the
newly appointed
Membership
Officer for the
Accommodation
Division working alongside Judy Hill,
Accommodation Division Manager.
Ana-Maria was born and raised in New
Zealand where she worked in the financial
sector for some 12 years. After leaving
the bank she moved to Brisbane with her
husband and three children.
Here Ana-Maria initially moved into the
education and training sector working
alongside many organisations’ senior teams
to develop their leadership credentials.
Ana-Maria is excited to now be a part of
the Queensland Hotels Association and
looks forward to not only creating great
relationships with the Accommodation
division’s existing members but also
attracting new members so they can enjoy
the professional services offered by QHA.
Ana-Maria Connelly

INSIGHTS
QHA REVIEW | 42

INSIGHTS
INNER CITY
SANCTUARY
STYLE, SOPHISTICATION AND A
LUXURY, YET HOMELY WELCOME IS
WHAT SPICERS BALFOUR HOTEL IN
BRISBANE’S INNER CITY SUBURB
OF NEW FARM, PRIDES ITSELF ON.
GUESTS ARE OFFERED A SERENE
SANCTUARY AWAY FROM THE BUSY
CITY ENVIRONMENT, YET IS STILL
CLOSE ENOUGH IF NEEDED.
Oh là là
INDEPENDENT HOSPITALITY COMPANY,
HEADQUARTERED IN HONG KONG, OVOLO
HOTELS IS A COLLECTION OF INDIVIDUALLY-
DESIGNED LIFESTYLE HOTELS AND SERVICED
APARTMENTS OFFERING AWARD-WINNING
INTERIORS, DETAIL-DRIVEN COMFORTS,
FOCUSED ALL-INCLUSIVE SERVICES AND
CUTTING-EDGE TECHNOLOGY.
QHA REVIEW | 43

Originally founded by Girish Jhunjhnuwala in
2002, Ovolo is a Hong Kong brand that is
family-owned and privately-operated with a
charitable core.
Of the company’s 10 hotels, six are located
within Australia, including Ovolo The Valley,
located in the heart of Fortitude Valley,
Brisbane.
The multi-award winning boutique hotel is
close to live music venues, rooftop cocktail
lounges, art galleries and relaxing cafes, all of
which have influenced the style on offer within
the hotel.
“Inspired by the eclectic culture and iconic
history of the surrounding neighbourhood,
Ovolo The Valley draws guests into a
whimsical oasis of colour and art, with
surprising hints of quirkiness, custom
wallpaper, eccentric furniture and illustrations
curated throughout all of its spaces and 103
rooms,” Ovolo Hotels, Group Director of
Marketing, Stephen Howard said.
“Ovolo The Valley is a whimsical oasis where
art, music and pop culture collide.”
Colourful and creative isn’t just an aesthetic
to The Ovolo, it’s a way of life, where staff
are encouraged to have fun and enjoy their
workplace, which is imperative in a hospitality
environment where all too often the industry
experiences high staff turnover.
“At Ovolo, we always have fun and don’t take
ourselves too seriously. By doing this it means
we are able to stay engaged and creative, but
also when our team members are smiling,
laughing and having fun, our guests tend to
as well – it’s infectious! We like our guests
to feel this from the moment they enter our
hotels, and through every touchpoint they
have with us,” Mr Howard said.
As a luxury hotel, guests can expect all the
special features they have come to know
and love, however there are added perks
that come with a night at The Ovolo such as
superspeed WiFi, midnight treats, self-service
laundry and a few technology-driven features.
“We pride ourselves on being in touch with
the modern traveller through award-winning
interior designs, detail-driven comforts,
complimentary value-added services like the
mini bar, breakfast, Wi-Fi, and more, and
cutting-edge technology. When I founded
Ovolo, I wanted to do away with all the things
that made travelling difficult or frustrating –
whether it was outrageously priced minibars
or a lack of accessible power points in the
room. We want to make our guests’ lives
effortless when they stay with us, and that
guides us through all our decision making,”
Mr Howard said.
This attention to detail and meticulousness
of ensuring each and every guest enjoys
their stay, has led to the Ovolo Hotels
being acknowledged for the Hotel and
Accommodation Excellence, receiving the
accolade “Hotel Brand of the Year” at the
2019 HM Awards, as well as the QHA’s Award
for Excellence - Best Deluxe Accommodation
2019.

OVOLO THE VALLEY IS A
WHIMSICAL OASIS WHERE
ART, MUSIC AND POP
CULTURE COLLIDE.

INSIGHTS
“Any recognition is important from our peers,
at Ovolo we are passionate about creating
an experience which breaks conventions
and provides a unique experience. Having
recognition for this is amazing,” Mr Howard
said.
Located at the site of the former Emporium
Hotel, Ovolo invested approximately $55
million across the entire project from
acquisition to a complete refurbishment of
all rooms and public spaces, including the
creation of ZA ZA TA Bar & Kitchen.
Ovolo engaged global architecture and design
firm Woods Bagot, alongside Art Curator
Kathleen Wilson to lead the creative aesthetic
and quirky design of the hotel.
The brief was to draw inspiration
from Fortitude Valley’s eclectic mix of
entertainment, nightlife, and art to create a
space where guests could play, indulge and
feel free. The final concept includes a mix of
vibrant colours, custom wallpaper, eccentric
furniture and illustrations throughout the
rooms and public spaces.
“Award-winning interior designers, Luchetti
Krelle created a strong sense of local
identity with an international counterpoint,
by taking details from traditional Queensland
architecture and layering it into the Victorianinspired
interiors. In true Ovolo style, quirky
layering and unexpected delights are to
be discovered on the journey, including
interactive experiential art,” Mr Howard said.
With such visual delights on display, Ovolo
Hotels prides itself on offering guests not just
a place to lay their heads, but a destination to
remember.
“Our guests connect with us because we are
authentic. We create genuine connections
with them, and this is at all levels – from our
front desk team members to myself (guests
can email our CEO directly with feedback on
their stay with us). So many brands try too
hard to be something they’re not.
“Each hotel is a uniquely rich adventure, full
of eye-catching art and vibrant atmosphere.
Add to this an eclectic portfolio of restaurants
and bars bursting with flavour and you have
a world where every moment of every stay is
filled with wonder.”
QHA REVIEW | 46

INSIGHTS
OVOLO ENGAGED GLOBAL
ARCHITECTURE AND DESIGN
FIRM WOODS BAGOT,
ALONGSIDE ART CURATOR
KATHLEEN WILSON TO LEAD
THE CREATIVE AESTHETIC AND
QUIRKY DESIGN OF THE HOTEL.
QHA REVIEW | 47

ATTORNEY GENERAL
The Hon.Yvette D’Ath
RECOVERY PACKAGE AIDS TOURISM
AND HOSPITALITY INDUSTRIES
In February 2020, the Queensland Government
announced a $27.25 million package to support
Queensland businesses and industry hit hard by the
COVID-19 (coronavirus) outbreak.
With the downturn in tourist numbers from China,
support for our tourism operators and hospitality
providers is a high priority for the government.
The economic impact on Queensland’s tourism and
hospitality industries is significant and the recovery
package is a way to address some of these impacts.
My department identified that liquor licensees across
the state may benefit from varying their trading hours
and/or their licensed area to manage a potential
reduction in patronage.
To support this, fees associated with the following
applications have been waived for a six-month period,
backdated from 1 February 2020 to 31 July 2020:
• temporary or permanent change of licensed area
• temporary or permanent change of trading hours
Examples of how this may benefit licensees include
when a licensee:
• who has extended trading hours may want to
revert to standard hours of 10am to 12 midnight,
or
• may want to operate their business from a different
area of their licensed venue to attract more
customers, or provide catering facilities for private
function held on premises.
Licensees who have already paid the application
fees associated with any of the licence applications
listed above after 1 February 2020, will be refunded
automatically.
If you require further information, please call 13 QGOV
(13 74 68) and ask to speak with a member of OLGRs
Liquor Licensing team or visit
www.business.qld.gov.au/liquor-gaming.
You can also find out more details at
qld.gov.au/about/industry-recovery
QHA REVIEW | 48

HAVE A COLD ONE.
DON’T BE ONE.
WE’RE A
V E N U E
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au
QHA REVIEW | 49

OLGR
with Mike Sarquis
OFFICE OF LIQUOR AND GAMING REGULATION UPDATE
QHA REVIEW | 50
HOSTING TWO-UP ON ANZAC DAY
If you wish to host Two-up at your hotel as part of an
official function for Anzac Day (or another designated
day) you must obtain approval in writing from an RSL
sub-branch.
Basic regulations for hosting Two-up:
• No commission can be charged on money
wagered. All money wagered in the game must be
returned to players as winnings.
• If an entry fee is charged for those who participate
in the game, the money raised is to be paid to the
RSL or RSL sub-branch to be used to support
ex-service men and women and their families.
Money raised from entry fees cannot be used for
administrative purposes.
• People aged under 18 must not play Two-up.
GAMING LICENCE SURRENDER AND
GAMING MACHINE DISPOSAL
If you’re considering surrendering your gaming
machine licence and disposing of your gaming
machines, there are a number of things you need to
take into account.
Firstly, you need notify the Office of Liquor Gaming
Regulation (OLGR) of your intention to surrender your
gaming machine licence.
Download Form 12: Surrender notification of gaming
machine licence (search for the form in
publications.qld.gov.au) and complete the parts which
are relevant to your venue. Submit this form to OLGR,
along with your current gaming machine licence
document (this must be the original - a photocopy is
not acceptable). You may also need to submit other
relevant documentation, depending on your venue
type. The Business Queensland website
business.qld.gov.au/liquor-gaming provides details on
these requirements.
Also, when surrendering your gaming machine licence
any associated operating authorities will automatically
be included in the next authorised sale of operating
authorities.
Disposal of gaming machines
When surrendering your gaming machine licence, you
must dispose of your gaming machines as prescribed
by legislation – either sale or destruction. This also
applies when you want to decrease the number of
gaming machines at your venue.
• Disposal of gaming machines by sale
You can only sell gaming machines to another
licensee, i.e. a hotel or a club that holds a gaming
machine licence.
Gaming machines must not be sold or given away for
display purposes within a home or a museum, even if
they may be classified as antiques, and must not be
converted or repurposed for any other use.
Owners of private collections, such as a museum
exhibition, must first obtain approval from the
Commissioner for Liquor and Gaming before being in
possession of a gaming machine.
Selling gaming machines to an unlicensed person will
result in the gaming machines being confiscated and
both the seller and buyer, or person in possession of
the machine, being prosecuted.
• Disposal of gaming machines by destruction
If you can’t sell your gaming machines to another
licensee, you must arrange for them to be destroyed.
This includes machines that are no longer in working
order - gaming machines must not be converted,
displayed or reused in any way.
You don’t need to seek OLGR’s approval prior to
having the machines destroyed.
Gaming machines must be destroyed by being
completely crushed. You can take your gaming
machines to a company that has crushing facilities, or
to the local refuse station where graders are available
to crush items.
Don’t remove any part of the machines such as art
work, electronic components or serial plates before it
is crushed.
Make sure you keep any paperwork relating to your
gaming machines being crushed, in case an OLGR
inspector requests proof of their destruction.
For more details on the above requirements go to
business.qld.gov.au/liquor-gaming

Mike Sarquis OLGR
HOTEL EMPLOYEE FOUND GUILTY OF
ILLEGAL GAMBLING
In early 2020, a former employee of a central
Queensland hotel was fined after gambling illegally
during her work shifts on 26 occasions.
The former duty manager appeared in her local
Magistrates Court and pleaded guilty to two charges
under the Keno Act 1996.
An investigation began after the hotel manager
witnessed the defendant playing Keno on the hotel’s
CCTV footage and contacted the Office of Liquor and
Gaming Regulation (OLGR).
OLGR’s investigation revealed the defendant played
Keno gaming 26 times and also took part in credit
betting on eight occasions, while working at the hotel.
Under section 159A(1) of the Act, Keno agents and
their employees are prohibited from taking part in
Keno gaming at a place where the agent conducts
Keno gaming. Section 148(2) of the Act also prohibits
employees making a loan or extending credit in any
form to any person, including themselves, to enable a
person to take part in Keno.
The defendant admitted she knew it was an offence to
take part in Keno gaming at her place of employment
and was fined $2,500.
It’s disappointing that people knowingly break the law.
This person was trusted by her employer and had
the knowledge to conduct herself in an appropriate
manner.
This is a reminder to all licensees to effectively
supervise and monitor their staff and regularly reinforce
the regulatory requirements with them.
WHAT ARE YOU REALLY BUYING THEM?
Hoteliers can keep an eye out for our What are you
really buying them? campaign signage, set to arrive in
the mail over the coming weeks.
This secondary supply campaign, which replaces
the Most expensive drink campaign signage, aims
to encourage parents, step-parents, guardians and
friends of under 18s to think before supplying them
with alcohol.
Research has shown us that up to 1 in 5 under 18s
are victims of alcohol-related incidents. Hoteliers who
sell take-away alcohol are in a position to reduce this
statistic by raising awareness of the risks of secondary
supply in-store.
We worked closely with the Queensland Hotels
Association to determine the best signage for your
specific venues. You will receive posters and A5 cards,
depending on your venue. These can be displayed
either within your main premises or takeaway outlets,
including near your fridges or shelves, or at the point
of sale.
If you’d like more or different collateral than
what you’ve been supplied, please email
olgrcommunications@justice.qld.gov.au.
If you have digital displays in-venue, an LCD image is
available for download on the Business Queensland
website, go to business.qld.gov.au/liquor-gaming.
Further information on the campaign can be viewed at
qld.gov.au/alcoholandunder18s.
QHA REVIEW | 51

QHA REVIEW | 52
FAMILY SPIRIT

FAMILY SPIRIT
THE BIG 50
There is a sense of nostalgia when you walk into a
country pub. It’s where you wish the walls could talk to
tell the stories of all that has taken place in the bar, or
the stories of the characters who filled its seats.
A lot has changed over the years; new regulations,
new laws, new beers.
But much has stayed the same also, the regulars,
the friendly interaction with patrons and of course the
publicans who love their pub.
Sergio Pelizzari is a publican who loves the industry
that has served his family for the past 50 years at The
Union Hotel in Barcaldine.
Located an hour east of Longreach in Central West
Queensland, the country pub recently celebrated its
50th anniversary on February 16.
“I was only 10 when the family went into pubs in
1957,” Sergio said, and like most children who grew
up around the industry, he worked weekends and after
school, calling himself a “publican brat”.
The Pelizzari family has been involved in the hotels
accommodation industry in Barcaldine since 1957 but
it was in 1963 that they purchased the Union Hotel.
“THE ONES WHO ARE STILL AROUND CAME
DOWN TO CELEBRATE, WE’VE LOST MOST
OF THEM UNFORTUNATELY. “ALL THE OLD
CHARACTERS ARE GONE, BUT IT WAS A
DIFFERENT TIME BACK THEN. PEOPLE SPENT
MUCH MORE TIME IN THE PUB WHICH IS A GOOD
AND A BAD THING,” SERGIO SAID.
QHA REVIEW | 53

FAMILY SPIRIT
Local artist Louise Winter
QHA REVIEW | 54
Emigrating to Australia in 1951 from Lombardi in
northern Italy, Sergio’s parents, Benedetto and Palmira
Pelizzari (affectionately known as Ben and Pam) left
their homeland with their two eldest children Elena
and Sergio. Six years later the Pelizzaris bought
the Commercial Hotel in 1957 despite having no
experience in the hotel industry, however they were
determined to make it work.
Times were good. Wool boomed, oil exploration was
at its peak, and the hotel prospered with the Pelizzari’s
learning quickly how to run a pub. They were so
successful that in 1963 they also purchased the Union
Hotel. In those days licensing regulations restricted
people from operating two hotels in the one town, and
so Pam became the licensee of their second hotel.
“Pam and her eldest daughter Elena ran the Union and
were soon pinching Ben’s bar trade – as they were
better looking barmaids,” Sergio’s wife Neroli quipped.
It was February 1970, that Sergio together with Neroli
purchased the Union Hotel from Ben. And at just 23,
Sergio was the youngest publican with a full freehold
hotel licence in Queensland.
IT WAS FEBRUARY 1970, THAT SERGIO TOGETHER
WITH NEROLI PURCHASED THE UNION HOTEL FROM
BEN. AND AT JUST 23, SERGIO WAS THE YOUNGEST
PUBLICAN WITH A FULL FREEHOLD HOTEL LICENCE
IN QUEENSLAND.

FAMILY SPIRIT
Ben Pelizzari (Serg and Neroli’s son), Nic Pelizzari and Serg Pelizzari
There was a brief moment within those 50 years when
Sergio and Neroli chose to lease out the Union Hotel
in search for a life on the land away from the hotel
industry. With two young sons, Scott and Ben, hotel
life was all they had ever known. The couple bought a
freehold grazing property, however after six years they
felt the pull of the old hotel, and they moved back to
the Union.
Like most country publicans, being on the front line
of the business pouring the beers and chatting with
patrons who have become friends, is what Sergio
loves about publican life.
“What I love the most of course, is meeting people and
making lifelong friends,” Sergio said.
Some of those lifelong friends were there to celebrate
50 years with the Pelizzaris recently, but sadly some
were missed.
“To celebrate, we enjoyed a Sunday afternoon, which
happened to be the same day and date 50 years later,
so we had a party at the pub where everybody and
anyone who wanted to come along could,” he said.
“The ones who are still around came down to
celebrate, we’ve lost most of them unfortunately. “All
the old characters are gone, but it was a different time
back then. People spent much more time in the pub
which is a good and a bad thing,” Sergio said.
There have been many changes in the hotel industry
over the past few decades and some impacted
business more so than others. Sergio remembered
fondly a time when it was common to spend three
to four hours at a hotel. It was where meetings took
place, where job interviews were had and where
friends and family connected.
“Drink driving has made a lot of changes to the whole
running of a country pub, it might have not made
much difference in the city but it definitely made a
difference in the country and the further out you get,
the harder it became.
“Because pubs were always central - everyone used
to come to the pub to find out what was going on and
this is going back before television, everyone came
to the pub. All the workers would go to the pub, the
bosses would go there for a drink so if you wanted a
job he came along to the pub and picked somebody.
QHA REVIEW | 55

FAMILY SPIRIT
Cutting the cake, Neroli and Serg Pelizzari
QHA REVIEW | 56
50 YEARS
BY NEROLI PELIZZARI
50 Years of Serg & Nell
ownership of the Union Hotel
50 years we have poured beers
50 years we say cheers
50 years of friendships made
50 years of fun
so we say thanks to everyone
50 years of stories
some can’t yet be told
some need to wait until we’re old
50 years in Barcy
we have seen many changes
some good some bad
we think we have had
the best times to be had
To all our friends we welcome you
Hope life has been good to you too
To those who have passed
Let’s all raise a glass
Those 50 years have gone so fast!
“So pubs were the interview rooms and meeting rooms, it
was the centre of a community and all country pubs were
like that,” Sergio explained.
“People used to come here and set up office, the insurance
man set his office up in our bar, everyone would come and
see him and everyone listened to what other people wanted
to have on their insurance and what they wanted to insure -
it was all part of the way things were.
“It is still the same in some respects but not as much
today because people can’t come up and spend three to
four hours here anymore like they used to unless they’ve
organised a lift home.”
There is one certainty that hasn’t changed and that’s the
country camaraderie among its residents who still support
one another after all these years including extended family
members.
“We now meet the sons and daughters of people we knew,
who have come travelling through Barcaldine. They call in
and say g’day which is great, they’re part of our memories
and we’re part of theirs which is what pubs used to be and
still are hopefully,” Sergio said.
Of all their memories together at the hotel though, Sergio
and Neroli agreed that being inducted into the QHA’s Hall of
Fame in 2008 was top of the list.
“It was probably because we’ve been around a while I
suppose!” Sergio joked.
However, the sentiment confirmed his love of the business
and when asked if he had any advice to up and coming
publicans looking to make a career in the industry he replied:
“I thought about that for a while and I think first of all if they’re
inclined, get in and have a go, don’t dream and wish about
it or hold off until you’re too old. Get in and have a go and
when you’re there, make sure you love it,” Sergio offered.

TOP DROP
CALIFORNIA LOVE
WEST COAST IPA
Black Hops Brewery
PALE ALE
Hop Sauce
Brewing Co.
ZESTY PALE ALE
Zytho Brewing
IPA
Zytho Brewing
Fast becoming one of our
“go to” breweries. The
consistency of Black Hops’
brews are exceptional and
California Love is another
top drop. Good malt body,
super dry finish and the
sensational bitterness you
crave from a good West
Coast inspired IPA.
Low bitterness and light
malt profile with a magic
mix of Australian and US
hops delivering a delicate
balance of tropical
(particularly pineapple) and
stone fruit aromas and
flavour. Very enjoyable and
extremely easy to drink.
Citrus and passionfruit
notes and a light
bitterness making it
enjoyable enough to drink
whilst not being overly
memorable at the same
time. Wouldn’t knock
one back if offered in the
future but probably not
one to go searching for.
Not the hefty hop hit you
would expect from an IPA.
This one is more akin to
a pale ale. Wouldn’t rave
about it but it was far from
terrible, yet far from great.
QHA REVIEW | 58

TOP DROP
SLEEP WHEN YOU’RE
DEAD MODERN TDH IPA
Ballistic Beer
ZEUS THUNDERBOLT
2 X IPA
Helios Brewing
Company
IPA
Young Henrys
SUPER
CHARGER APA
Panhead
Custom Ales
There’s simply not
enough words allowed
in this brief review to
inform readers of how
unbelievably special this
beer is. Modern TDH
IPA is the latest entry in
Ballistic’s Sleep When
You’re Dead series and
features a blend of hop
varieties from the present
day and long ago (2010)
that are triple dry-hopped
to deliver a savoury,
piney, resinous IPA that is
somehow blended with
the sweetness of candied
pineapple and grapefruit.
It’s sweet, it’s bitter, it’s
dry… it’s complex… but it
is so, so good.
You would assume being
struck by lightning would
result in an immediate
jolt to the body but the
enjoyable effect of this
beer is rather a slow burn.
It is restrained, it is subtle.
The double hopping
brings the bitterness but
it’s smoothed out by the
malt bill. As the 9.0% ABV
starts to pulse through
your veins awash with all
that IPA goodness, that’s
when you start to feel like
a god.
These guys most be
smooth operators
because everything
they produce is smooth.
Nothing is over the top in
terms of hoppy bitterness
and bite, just a beautiful
smooth flavour of zesty
citrus and pine with a dry
finish that make this IPA
very sessionable. Nothing
but impressed by all of
the beers this brewery has
produced to date.
It’s said to “have more
bitterness than a Palm
Spring divorce”, which
is an absolute crack up
of a description, but we
didn’t think it was overly
bitter. Nonetheless, it
was incredibly enjoyable.
Rather than being super
bitter, we found it to be
tasty and quite smooth
with the all-American
line up of hops delivering
delicious mango, guava
and pineapple flavours to
the fore.
QHA REVIEW | 59

PUB TALK
with Paul St John-Wood
TWO-UP ON
ANZAC DAY
Australian War Memorial EO1199
QHA REVIEW | 60
Many hotels will be looking to host two-up games in
their venues on ANZAC Day but remember you must
receive written approval by an RSL sub-branch and the
following conditions are to be adhered to:
• people aged under 18 must not play two-up
• no commission can be charged on money
wagered
• all money wagered in the game must be returned
to players as winnings
• if an entry fee is charged for those who participate
in the game, the money raised is to be donated to
the RSL or RSL sub-branch to support ex-service
men and women and their families (this could be
through an association such as Legacy)
• money raised from entry fees must not be used
for administrative purposes.
The QHA can assist members with a template letter for
seeking RSL sub-branch written approval to conduct
two-up and can provide information on ANZAC Day
trading conditions.
REGIONAL HOTELIERS MEETING
Thank you to the hoteliers and QHA partners who
attended the Rockhampton Region Hoteliers Meeting
at the Leichhardt Hotel Rockhampton in February and
special thanks to PFD for their support in providing
canapes for attendees to network after the forum. We
hope all attendees were able to receive information
from the forum which will assist in the running of their
businesses throughout 2020.
EXTERNAL ADVERTISING
With the Easter and ANZAC Day public holidays
approaching many hoteliers will be looking to advertise
upcoming events and promotions at their venues,
so it is always timely to remind you of the legislated
restrictions in place for external advertising.
The Liquor Act states;
Section 142ZZC (1)(a) to (c) prohibit a licensee or
permittee from advertising, or allowing anyone to
advertise:
(a) the availability of the following for consumption
on the licensee’s licensed premises or the premises
to which the permittee’s permit relates (each the
advertised premises)
• free liquor
• multiple quantities of liquor; for example - 2 drinks
for the price of 1.
(b) the sale price of liquor for consumption on the
advertised premises; or
(c) a promotion that is likely to indicate to an ordinary
person the availability of liquor, for consumption on the
advertised premises, at a price less than that normally
charged for the liquor. Examples of promotions for (c)
include:
• ‘happy hours’
• ‘all you can drink’
• ‘toss the boss’.
In accordance with s142ZZC(2), a person does not
contravene s142ZZC(1) if:
(a) the advertising happens only within the advertised
premises; and
(b) the advertisement is not visible or audible to a
person who is outside the advertised premises.
The QHA can check your advertising before you post it
to social media or your web applications. Please do not
hesitate to contact us for advice in this regard.

John Rozentals
WINE
ROBERT FIUMARA:
THE REAL LEADER
OF THE RIVERINA’S
‘NOBLE’ MOVEMENT.
John Rozentals looks back with fondness on a
friendship with the real leader of the Riverina’s
‘Noble’ movement.
I’ve long been a fan of Lillypilly’s Robert Fiumara — I
guess since I met him at Wagga when both of us were
enrolled as wine-science students in what was then the
Riverina College of Advanced Education.
I particularly enjoyed the academic challenge he
threw out and admired his family’s drive in making a
success of their Leeton supermarket business, which
was expanded to include a vineyard and winery when
Robert’s passions were revealed.
And he didn’t let them down, winning a trophy and gold
medal at the 1983 Royal Sydney Wine Show with his
first wine, a 1982 dry white blended from traminer and
semillon.
Robert showed his business acumen by immediately
registering the name Tramillon. The unique blend
remains a mainstay of winery sales.
He made a botrytised sweet wine in 1984 and was
the first in the Riverina to label these wines as ‘Noble’,
the inference that he is copying others in doing so still
sticking in his craw.
His sweet wines often depend on sauvignon blanc
rather than semiilon and so have a livelier zing to them,
but he’ll use the blend that gives the best wine in any
vintage, and he stresses that getting the fungus in
a particular variety in a particular vintage is largely a
matter of chance.
Lillypilly really made its mark with its sauvignon-blancdominant
2002 Noble Blend which won 30 gold medals
and 26 trophies.
“It came out on top just about everywhere it was
entered,” said Robert.
These days the once-four-strong list of stickies has
been trimmed to two, with those currently available
being the Lillypilly Estate 2016 Noble Harvest, a blend of
semillon, sauvignon blanc and vermentino, and Lillypilly
Estate 2017 Noble Blend, made from sauvignon blanc
and muscat, and which already has three trophies to its
name.
TOP SHELF with John Rozentals
LILLYPILLY ESTATE 2018
Vermentino ($18):
The more I taste dry white made from
this naturally acidic Italian variety the
more convinced I am of its major role in
the Australian wine industry, especially
in hot climates such as the Riverina’s.
This example features delightful palatecleansing
flavours of citrus and green
apples, great length, and remarkable
crunchiness. The acidity will cut through
white-sauced pasta but I prefer it with a
plate of fresh oysters.
LILLYPILLY ESTATE NV FIUMARA
7 Angelo Blend ($26.50/375ml):
This lovely fortified wine is blended
from various vintages, with some of
the base wine dating back 33 years.
The name commemorates the seven
brothers who continued the work
started in Australia by Italian migrants
Pasquale and Angela Fiumara. This
release is dedicated to their second
son Angelo. Its smooth, spicy flavours
are best enjoyed after a good meal
with some excellent company.
Foodwise, just sit back and relax. If you
must, serve a plate of walnuts.
LILLYPILLY ESTATE 2019
Barbera ($19.50):
Many years ago, wine scribe Robin
Bradley had some very kind words about
my Amberton 1980 Bin 1 Cabernet
Sauvignon in his book The Small Wineries
of Australia: “A remarkable wine, the
successful result of some courageous
experimentation.” The variety may come
from Italy rather than from France but I can
say the same about this totally unwooded
dry red from Robert Fiumara. It’s freshly
flavoured and vibrant, dependant totally
on pristine fruit flavour totally uncluttered
by oak and just waiting for a slice of pizza
from your favourite bistro.

KEEN TO BE FEATURED IN
TRADE DIRECTORY
q u e e n s l a n d h o T E L S a s s o c i a t i o n
m a g a z i n e
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m a y 2 0 1 9 e d i t i o n
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q u e e n s l a n d h o T E L S a s s o c i a t i o n
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www.max.com.au
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Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3135 0559
E: robert.lyons@holdingredlich.com
Darren Anderson | P: 07 3135 0542
E: darren.anderson@holdingredlich.com
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VP190063_MAX_QHAReview_FPBrandAd_210x297_V1_FA.indd 1 30/5/19 12:28 pm
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FAMILY SPIRIT:
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NEWS:
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AWARD WINNERS
Contact your local Ainsworth Sales Executive
today to find out more or visit www.agtslots.com
ASK FOR OUR 2020
MEDIA GUIDE
Detailing our planned editorial showcases
for the year ahead.
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217
All queries, be it in relation to editorial, advertising,
production or distribution can be directed to
0466 439 330 | qhareview@qha.org.au
BE PART OF THE
TRADE DIRECTORY
For more information on cost-effective advertising
and promotion of your business in the QHA REVIEW
contact qhareview@qha.org.au
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fit-outs for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
BIGGER
IS
BETTER
Queensland Office
10/3986 Pacific Highway
Loganholme QLD, 4129
sggaming.com/australia
Phone (07) 3458 9180
© 2019 Hasbro.
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
RAMSDEN LWAYERS
The commercial team at Ramsden
Lawyers has extensive expertise in
hospitality, liquor and gaming law.
Call us today for a free 30-minute
consultation.
P: 1300 749 709
www.ramsdenlaw.com.au
13001COMMS PTY LTD
Experts in audio-visual media solutions, MATV and
structured cabling systems.
Call us on 1300 126 667 or email
admin@13001comms.com.au
ENERGY SAVING PRODUCTS
Guaranteed to save your business
money on your energy bills
Tony Brindle: 04298 201 01
Tony Condon: 0417 739 601
Office: 02 8005 0169
E: sales@
energysavingproducts.online
energysavingproducts.online
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendly products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.com
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
www.bdo.com.au
Mazars
(formerly Hanrick Curran)
Accountants & Strategists
Ph: 07 3218 3900
www.mazars.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.
com.au
ShineWing Australia
Ph: 07 3085 0888
www.shingwing.com.au
McGrathNicol
Ph: 07 3333 9800
www.mcgrathnicol.com
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
Sage Software Australia
Ph: 1300 624 724
www.sage.com/au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
BSPN Architecture
Ph: 07 3851 9100
www.bpsn.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
www.paynters.com.au
Rhinoplay
Ph: 0419 536 709
www.rhinoplay.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
ICM Construction
Ph: 1300 798 107
www.icmco.com.au
IQ Construct
Ph: 0401 483 209
www.iqconstruct.com.au
New Life Restorations
Ph: 1300 356 633
newliferestorations.com.au
Tonic Design
Ph: 07 3852 5100
www.tonic.cc
Unita Group
Ph: 1300 659 399
www.unita.com.au
Verus Construction Pty Ltd
Ph: 07 3124 9038
verusconstruction.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
www.accolade-wines.com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Beam Suntory
Ph: 02 8977 9700
beamsuntory.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lionco.com
Pernod-Ricard Australia
Ph: 07 3340 5471
www.pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Ice & Beverage Solutions
Ph: 5578 9820
iceandbeverage.com.au
Liquid Specialty
Beverages
Ph: 017 5440 2006
www.liquidsb.com.au
Liquor Marketing Group
Ph: 07 3426 5272
www.bottlemart.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
www.bunnings.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
The Hotel School Brisbane
Ph: 02 8249 3217
www.hotelschool.scu.
edu.au
Alliance Abroad
Ph: 0450 232 460
www.allianceabroad.com
Australian Fire Protection
Ph: 1300 803 473
www.austfirepro.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
Zenith Hospitality Staffing
Solutions
(07) 3002 4000
www.zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
www.boc.com.au
SolarXpress
Ph: 07 5495 6222
www.solarxpress.com.au
TransTasman
Energy Group
Ph: 1300 118 834
www.tteg.com.au
Bromic Heating
02 9426 5222
www.bromicheating.com
Building Tuner
Ph: 0422 218 375
www.buildingtuner.com.au
Energy Saving Products Pty Ltd
Ph: 0429 820 101
energysavingproducts.online
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
www.bdo.com.au
Gallagher Insurance Brokers
Brisbane: Ph: 07 3367 5000
Nth QLD: Ph 07 4753 5311
Toowoomba: 07 4639 7102
www.ajg.com.au
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
GSA Insurance Brokers
Ph: 02 8274 8138
www.gsaib.com.au
Mazars
Chartered Accountants
Ph: 07 3218 3900
mazars.com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
St.George Industry Banking
Ph: 0435 438 306
www.stgeorge.com.au/
business
Westpac Banking
Corporation
Ph: 0438 701 195
www.westpac.com.au
BALANZ – Banking Solutions
& Advice
Ph: 0413 996 480
www.balanz.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
www.bupa.com.au
Trinitas Australia Pty Ltd
Ph:1300 836 02w5
www.trinitas3.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 131 733
www.pfdfoods.com.au
GAMING & RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
www.ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
www.aristocrat.com.au
Aruze Gaming Australia
Ph: 0438 717 177
www.aruzegaming.com
IGT
Ph: 07 3890 5622
www.igt.com.au
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.com.au

QHA PARTNERS & CORPORATE MEMBERS
QHA PLATINUM PARTNERS
Max
Ph: 1800 700 116
www.max.com.au
Scientific Gaming
Ph: 02 9773 0299
www.scientificgames.com
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
TAB
Ph: 1800 823 888
www.tab.com.au
Australian Pokie Consoles
Ph: 0413 261 777
www.clubsandpubs.com.au
Casino Consoles
Ph: 07 3890 2969
casinoconsoles.com.au
HOSPITALITY
CONSULTANTS
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
FSM
Ph: 0400 099 992
www.fsm-pl.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
AHS Hospitality
Ph: 07 5512 6143
www.ahshospitality.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
CRE Brokers
Ph: 07 5371 0165
www.crebrokers.com
The Lido Group
0423 695 703
www.lido.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
HTL Property
Ph: 02 8016 3810
www.htlproperty.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
www.dws.net
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
LMW (Brisbane) Pty Ltd
Ph: 07 3226 0000
www.lmw.com.au/
LEGAL
Mullins
Ph: (07) 3224 0222
www.mullinslawyers.com.au
Corrs Chambers
Westgarth – Lawyers
Ph: 07 3228 9778
www.corrs.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
Holding Redlich
Ph: 07 3135 0500
www.holdingredlich.com
Ramsden Lawyers
Ph: 07 5554 1964
www.ramsdenlaw.com.au
Aruze Gaming
Trans Tasman Energy
Group
Silverchef
Power Jeffrey and
Company
Best Security
Platypus Print Packaging
Rohrig Group
St George Bank
Red Bull Australia
BSPN Architecture
BOC Limited
Paynters
Prosperity Advisers QLD
H&L
Complete Property
Service Australia
QHA SILVER PARTNERS
QHA BRONZE PARTNERS
BDO Australia
Ice & Beverage Solutions
GSA Insurance Brokers
Off Market Hotels
Green Finance Group
HLB Mann Judd
13cabs
Rhinoplay
Pillow Talk
Liquid Specialty Beverages
SolarXpress
Mazars
The Hotel School Brisbane
ShineWing Australia
Smartpay EFTPOS
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
LIQUOR BUYING GROUPS
Independent Liquor Group
Ph: 07 3713 2751
www.ilg.com.au
Liquor Marketing Group
(Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
LIQUOR WHOLESALE
GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
MEDIA/MARKETING
Superdream
Ph: 0409 721 727
www.superdream.com.au
OTHER / UNIFORMS /
PROMOTIONAL
Pillow Talk
Ph: 07 3248 4900
www.pillowtalk.com.au/
commercial
Total Uniform Solutions
Ph: 07 3666 0110
www.uniform.com.au
POINT OF SALE /
PAYMENTS
H & L Australia Pty Ltd
Ph: 1800 778 340
www.hlaustralia.com.au
Smartpay EFTPOS
Ph: 1800 572 038
www.smartpay.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
Cardtronics Australia
Ph: 07 3213 9505
www.cardtronics.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
Prefect Agencies
Cash Handling Specialists
Ph: 07 3700 4662
www.prefectagencies.com.au
PRINTING / GRAPHIC
DESIGN
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Complete Property Service
Australia
Ph: 07 3180 3800
www.cpsa.online
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
Lotus Filters
Ph: 1300 653 536
www.lotusfilters.com.au
Luxxe Outsourced Hotel Services
Ph: 0426 263 636
www.luxxe.com.au
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
Big Screen Video
Ph: 1300 244 727
www.bigscreenvideo.com.au
foundU
Ph: 07 3876 3783
www.foundu.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
JVG Sound Lighting & Visual
Ph: 07 5599 1222
www.jvgsound.com.au
QIKID
Ph: 1300 553 256
www.qikid.com
onPlatinum ICT
Ph: 0402 281 561
www.onplatinum.com.au
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
Tanda
Ph: 1300 859 117
www.tanda.co
ViMedia
Ph: 1300 846 334
www.klackit.com
VIS Global Pty Ltd
Ph: 0450 385 180
www.visglobal.com.au
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
13cabs
Ph: 132 227
www.13cabs.com.au
WASTE MANAGEMENT
Envirobank Recycling
Ph: 07 3063 7677
www.envirobank.com.au

g
San Francisco & Texas
study tour 9-21 June 2020
you are
in San Francisco:
YOU ARE WANTED FOR:
• Experiencing awardwinning
craft brews,
wineries and restaurants
• Checking out the West
Coast’s unique hospitality
offerings in the shadow of
the iconic Golden Gate.
in
YOU ARE WANTED FOR:
• Learning from the
movers and shakers of
the American hospitality
industry.
• Dynamic presentations
by industry experts on
leading-edge trends
in food, techniques,
technology and beverages,
as well as the newest
products and services
designed to increase your
business efficiency.
shape strong,
positive &
long-lasting
relationships
with like-minded
hotel and hospitality
professionals from QHA
and AHA(Vic) as you
spend 12 nights together
discovering the best of
the USA’s hospitality
offerings!
This isn , t
your average
study tour!
REWARD
• 2 day pass to the Texas
Restaurant Association Show
• 12 nights deluxe accommodation!
Í
• Industry experiences in
food, gaming, and behindthe-scenes
tours
• Breakfast daily
(and a few group dinners
and lunches)
• All internal transfers
• All gratuities
• All taxes
For costings & complete itinerary,
submit your expression of interest: www.qha.org.au

Thank you for your support at AHG 2020.
On 18th & 19th March, Aristocrat showcased
It’s All About What’s Next. Thank you to our valued
customers who visited us over the two days and
shared your feedback on our portfolio.