2012-2015 Ingram Library Services Contract - MALiA
2012-2015 Ingram Library Services Contract - MALiA
2012-2015 Ingram Library Services Contract - MALiA
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REQUEST FOR PROPOSAL<br />
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 1<br />
<strong>Ingram</strong> understands the terms and conditions set forth in the Request for Proposal. We would<br />
like to elaborate upon the following specific items:<br />
III. STATEMENT OF NEEDS<br />
Our on-hand inventory represents the largest range of publishers in the wholesale distribution<br />
business today including all binding types and formats as well as university press, small press<br />
and specialty publishing houses. <strong>Ingram</strong> stocks not only new best sellers, but also the deepest<br />
inventory of backlist titles of any vendor. <strong>Ingram</strong> can provide adult, young adult, and juvenile<br />
fiction and nonfiction titles in all subjects in a variety of bindings, including trade hardcover,<br />
trade paper, mass market paper, large print, short discount and small press, university press,<br />
single library editions, publisher’s library editions, graphic novels, board books, easy readers,<br />
picture books, prebound books, and big books.<br />
Audiovisual Materials: Our spoken word audio inventory includes 72,000+ titles, including<br />
abridged and unabridged editions including CD, cassette, and Playaway formats.<br />
With 80,000+ DVD and 5,500 Blu-ray titles, <strong>Ingram</strong> offers one of the most comprehensive<br />
inventories of DVDs in the country. <strong>Ingram</strong> represents more than 950 video suppliers with<br />
titles in categories such as popular box office, foreign and independent films, and family films.<br />
We also provide an extensive line of nonfiction and children's titles. Through our supplier,<br />
<strong>Ingram</strong> Entertainment, we provide access to nearly 1,000,000 DVD and Blu-ray volumes.<br />
We also inventory more than 15,000 music titles on Compact Disc, from classical to library<br />
appropriate popular titles.<br />
Our video game inventory includes 2,500 titles from the following platforms: PlayStation®2<br />
(PS2), PlayStation ®3 (PS3), Xbox 360®, Nintendo® Wii, Nintendo® Dual Screen<br />
(Nintendo DS), and PlayStation®Portable (PSP).<br />
Digital Books: <strong>Ingram</strong> offers public libraries access to more than 300,000 e-books available<br />
via Myi<strong>Library</strong>®, our comprehensive e-book platform. We offer a full range of resources and<br />
purchasing options, from single-title acquisition to publisher-specific subject collections and<br />
work closely with over 1000 publishers and imprints from around the world.<br />
VI.J. PAYMENT<br />
Payment terms under this contract shall be 1% 10 Days/Net 30 Days. Payment is required for<br />
invoices within these terms even when a purchase order has not been completed. <strong>Ingram</strong> does<br />
not invoice for items until they have been shipped. <strong>Ingram</strong> offers a 1% cash discount on<br />
payments made within 10 days of statement date. Credit card payments are not eligible for this<br />
discount. Payments must be postmarked by the 10 th of the month to qualify for the 1%<br />
discount. This discount is shown on your invoice and must be taken at the time the invoice is<br />
paid and cannot be taken retroactively. These additional savings can be substantial when you<br />
take advantage of the prompt payment discount.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 2<br />
While other vendors demand payment from invoice date, <strong>Ingram</strong>’s terms are calculated on<br />
statement date at the end of each month. With payment due 30 days from statement date, the<br />
customer’s payment is due an average of 45 days from invoice (30-59 days). <strong>Ingram</strong> reserves<br />
the right to assess a late charge on all past due invoices.<br />
VI.Q. TAXES<br />
When setting up an account under the terms of the contract, the <strong>Library</strong> will be asked to<br />
provide a copy of their tax exemption certificate.<br />
VI.S. TRANSPORTATION AND PACKAGING<br />
<strong>Ingram</strong> defines FOB Destination as <strong>Ingram</strong> being responsible for the products until they are<br />
actually delivered to the <strong>Library</strong>. Once the items have been delivered, liability lies with the<br />
receiving agency.<br />
In preparing books for shipment, <strong>Ingram</strong>’s standard procedure is to stack the books on a<br />
cardboard base as a tight cube shape. The books are then wrapped in plastic and placed in a<br />
high test-weight box. <strong>Ingram</strong> is known for using the best boxes in the industry with the highest<br />
test weights. The test weight of our larger corrugated boxes is 250 pounds, and our smaller<br />
boxes have a test weight of 200 pounds. Paper and/or air pillows as dunnage are placed as<br />
needed in the carton before the box is closed and sealed. The shipping cartons <strong>Ingram</strong> uses<br />
have the highest recycled content allowed to maintain burst strength.<br />
Each box in a single shipment will be plainly marked with the number of boxes in shipment,<br />
the library address, and a control number that can be used to cross reference the invoice when<br />
it is received. The packing slip is alphabetized by title. The shipping label on the carton<br />
includes the customer name, address, and customer purchase order number. The carton<br />
containing the packing slip is marked.<br />
VI.U. ANNOUNCEMENT OF AWARD<br />
A Letter of Award should be sent to the attention of Bids and <strong>Contract</strong>s (<strong>Ingram</strong> Mail Stop<br />
623) before you can order under this contract.<br />
VI.V. DRUG FREE WORKPLACE<br />
Safety is taken seriously at <strong>Ingram</strong>. It becomes critical when the health and lives of associates<br />
and fellow workers are affected by an associate’s actions. Because of the importance of safety<br />
and sound business practices, we take a strong stand against the possession or use of alcohol or<br />
illegal drugs on Company time or property.<br />
<strong>Ingram</strong> maintains a “drug-free workplace” policy that is made available to all associates<br />
through postings, plus inclusion on our Intranet site. Any work done under this contract will be<br />
in accordance with that policy.<br />
VI.X. eVA BUSINESS-TO-GOVERNMENT VENDOR REGISTRATION<br />
<strong>Ingram</strong> is registered as an eVA Premium Vendor.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 3<br />
VII.E. CANCELLATION OF CONTRACT<br />
<strong>Ingram</strong> acknowledges. In the event of contract cancellation, any items invoiced by <strong>Ingram</strong> are<br />
due and payable upon termination. We ask that both parties use due diligence in reporting<br />
contract issues to allow the other party to research and resolve the issue before the contract is<br />
cancelled.<br />
VII.H. SMALL BUSINESS SUBCONTRACTING AND EVIDENCE OF COMPLIANCE<br />
<strong>Ingram</strong> is requesting a full waiver on the Small Business Subcontracting requirements. This<br />
contract covers copyrighted material that is controlled by the library’s ordering. We can only<br />
purchase a title from one specific publisher that supplies that specific title. Since <strong>Ingram</strong> is<br />
already a distributor of these materials, we are unable to subcontract this work. The nature of<br />
our business does not make it effective in cost and time to subcontract distribution. Please<br />
note that <strong>Ingram</strong> does utilize small business and M/WBE vendors whenever applicable in our<br />
day to day operations.<br />
VII.J. RENEWAL OF CONTRACT<br />
<strong>Ingram</strong> acknowledges. We ask that the request to renew be submitted in writing a minimum of<br />
90 days before the initial contract year is due to expire, to avoid any possible disruption in<br />
service.<br />
OFFEROR DATA SHEET<br />
<strong>Ingram</strong> has completed the Offeror Data Sheet as required.<br />
SERVICE REQUIREMENTS DEEMED IMPORTANT IN CONSIDERATION<br />
OF CONTRACTOR SELECTION<br />
<strong>Ingram</strong> has answered the service requirements set forth in RFP Attachment B in detail on the<br />
provided sheets. Please refer to those sheets in the original RFP for our answers to the service<br />
requirements.<br />
In the Additional Information section below, we have included important information not<br />
covered by the requirements in RFP Attachment B.
ADDITIONAL INFORMATION<br />
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 4<br />
Placing Orders<br />
<strong>Ingram</strong> can accept orders by toll-free phone, toll-free fax, mail, electronically, (email and/or<br />
EDI – Electronic Data Interchange), through FlashBack , or through ipage. All orders<br />
receive immediate online order entry; phone and electronic orders receive title and stock<br />
verification. For ease and efficiency, we can confidently claim to be the best in the business in<br />
order entry.<br />
We recommend that your orders include either ISBN’s or <strong>Ingram</strong> title codes. Inclusion of this<br />
information will increase both the speed and the accuracy of processing your order. <strong>Ingram</strong><br />
title codes are readily found in many <strong>Ingram</strong> selection tools. Orders placed via <strong>Ingram</strong>’s<br />
Electronic Order Interfaces must contain the ISBN or product code, or they will be rejected.<br />
Placing your account number on all orders or price quotation requests will ensure that the<br />
order is placed on the proper account.<br />
Should the <strong>Library</strong> need to place an order that is not to exceed a certain amount, <strong>Ingram</strong> does<br />
offer a Do Not Exceed ordering service through ipage.<br />
Order Fulfillment and Status<br />
After receiving an order, <strong>Ingram</strong> will ship all titles currently in stock. Any remaining titles<br />
normally available through <strong>Ingram</strong> will then be placed on backorder for a period of time<br />
specified by you. At the end of the backorder period, all unfilled titles will automatically<br />
cancel, except for titles Not Yet Received from the publisher. Status Reports will be sent to<br />
each ordering agency to keep them updated on the status of their order(s). Please refer to<br />
requirement 14.2 of RFP Attachment B for more information on Status Reports.<br />
Schools and Special Libraries - <strong>Ingram</strong> will set up accounts for any schools and special<br />
libraries to receive two shipments per purchase order. Any in stock non-processed book will<br />
ship within 24 hours of order entry. Any remaining titles will then be placed on backorder for<br />
a period of time specified by you. At the end of the backorder period, all books that have<br />
come into stock will ship, and any remaining titles will automatically cancel. This second<br />
invoice will be marked as final. <strong>Ingram</strong> has found that this order type is especially helpful to<br />
schools and small libraries. By keeping shipments down to one initial shipment and one final<br />
shipment and by giving you a final invoice, it is easier to track and close purchase orders.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 5<br />
ipage®<br />
ipage is <strong>Ingram</strong>’s web-based title selection, ordering and account management tool. Customers<br />
with a current, active <strong>Ingram</strong> account are eligible for a free subscription to ipage, which offers<br />
libraries easy-to-use ordering capabilities and other features at no cost.<br />
Libraries recognize ipage as an integral timesaving tool whose collection development and<br />
acquisitions capabilities, along with its various account management tools, make day-to-day<br />
ordering and receiving tasks virtually hassle-free.<br />
As a web-based tool, ipage offers 24/7 real-time inventory information, the ability to search by<br />
thousands of categories, as well as a robust array of publicity and product news sources.<br />
Here are just a few ipage features:<br />
� Simple title search by Title, ISBN, Author, Keyword<br />
� <strong>Ingram</strong> stock information and real-time stock check<br />
� Title descriptions<br />
� Physical Information, LC Subjects, LCCN, Dewey<br />
� Ability to create lists<br />
� Sort by Binding, ISBN, Price, Pub Date, Publisher, and Title<br />
� List sharing options<br />
� Download brief MARC records<br />
� Ordering and order status information<br />
� Account management and reports<br />
� ipage selection lists created by <strong>Ingram</strong> staff librarians<br />
� Current publicity information<br />
� Online catalogs<br />
� Annotations and citations<br />
� Cover images for selected titles<br />
� Advanced search by series, Dewey, author-title, and keyword TOC<br />
� Power search<br />
� Access to all titles in our Extended database<br />
� Additional publicity information<br />
� Excerpts for selected titles<br />
� Review Citations<br />
� Full text reviews for selected titles (nominal annual subscription fee required)
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 6<br />
New ipage Widget Home Page<br />
In January of this year, <strong>Ingram</strong> released the next generation of ipage. ipage is now more<br />
customer driven and this updated version allows users to individually customize their ipage<br />
relationship. Users now have even better tools that assist in prioritizing the critical information<br />
they require to search, order and deliver more content to more consumers and patrons. The new<br />
ipage focuses on personalization and intuitive functionality. Customizable widgets allow users<br />
to design their own homepage with the tools they use most. Users can easily track bestsellers,<br />
access online catalogs, view custom lists, and bookmark favorite destinations in and outside of<br />
ipage.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 7<br />
Title Details<br />
A Title Detail page may include: title, contributor (author, illustrator, editor, etc.), ISBN/EAN,<br />
publisher, suggested retail price, binding, pub date, publisher marketing, annotation, BISAC<br />
categories, LC subjects, themes, OCLC number, Dewey, LC subjects, series, features, initial<br />
print run, physical info, content quantity, description, review citations, and full text reviews.<br />
ipage Collection Development tools<br />
ipage provides a number of <strong>Ingram</strong>-created selection lists featuring titles of interest to<br />
libraries. ipage Home Left includes shortcuts to lists of Award Winners, Industry Bestsellers,<br />
iKids Approved Lists, Street Smart titles, <strong>Ingram</strong> Top 100, and other Lists to the Side. These<br />
lists offer a variety of subjects and can be imported into your own selections lists to simplify<br />
the selection process.<br />
The Collection Development tab of ipage also lists resources and information on products of<br />
interest to librarians. You can also see innovative and creative lists of products you may wish<br />
to stock. Current Quick Lists include:<br />
� Adult New Readers<br />
� Classics<br />
� Religion and Spirituality<br />
� Top University Press Titles for Public Libraries<br />
These are just a few examples of the many available lists that are updated regularly and<br />
available 24/7 on ipage.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 8<br />
<strong>Library</strong> selectors can also easily create your own ipage selection lists. To create a new list,<br />
click Selection Lists in the top right-hand corner of any page, under the Shortcuts section of<br />
Home Page Left, or on the Order tab. You may also click List/Order Options near the top of<br />
any Search Results page or Selection List Options near the top of any Product Detail page.<br />
Click Create New List under the Selection List Easy Clicks section. Once you create a list,<br />
you may add products, delete products, move products to other selection lists, or send it as an<br />
online order.<br />
Whether <strong>Ingram</strong>-created or user-created, ipage selection lists may be downloaded to a file to<br />
import into your acquisition system. Once the OPAC Look Up feature is set up, the OPAC<br />
graphic is visible on selection lists views, which easily allows you to see if you already own an<br />
item on the list before ordering it from <strong>Ingram</strong>.<br />
ipage Searching<br />
ipage users do a fast and quick search for items using Simple Search. Simple Search is<br />
displayed at the top of every page in ipage.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 9<br />
Power Search allows ipage users to focus their search to a much narrower list of titles by using<br />
some of or all of a specific set of search criteria. This feature is invaluable when searching for<br />
a specific title and the user has only limited information about the title.<br />
Predictive Searching<br />
Predictive search functionality is now available on ipage, allowing for more accurate and<br />
efficient searches across our entire database. This technology uses our top-demanded product<br />
data to offer suggested completions of the search term you are typing in the search bar.<br />
Search within Results<br />
To the left of your results, you will see a box for searching within your results. Enter your<br />
search words and click the Search button. You can further refine your results as needed, using<br />
the dimensions and search feature located on the left.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 10<br />
ipage Selection Lists<br />
ipage selection lists, similar to the shopping cart functionality found in other Internet sites, are<br />
among the most versatile features on ipage. They're the starting points for using ipage for<br />
ordering. Once you create a list, you may add products, delete products, move products to<br />
other selection lists, or send it as an online order. You may also download the list to a file on<br />
your computer to import into an electronic ordering program, inventory management system,<br />
or acquisition system.<br />
Ordering online using our selection list functionality enables the <strong>Library</strong> to create multiple title<br />
lists. These can be downloaded in a variety of formats such as BISAC, FlashBack , or brief<br />
MARC records for import into your ordering or library automation system, provided that one<br />
or more of these formats is compatible.<br />
In ipage, click Selection List View under the Shortcuts section on ipage's Home Page or<br />
click the Selection Lists link under the Order tab. A Selection List overview page appears.<br />
This page is the starting place for you to navigate to your selection lists or orders, or to manage<br />
your selection lists.<br />
At the Selection List over view page you can:<br />
� create a new list<br />
� merge lists (from two to ten lists at a time)<br />
� recover deleted lists<br />
� review order history<br />
� view, order, edit lists<br />
� check for duplicates<br />
� download lists<br />
� delete a selection list or order
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 11<br />
The View Selection List page sorts items alphabetically by title. To change the sort order,<br />
click the arrow in the Sorted By box and then click the sort option you want. Users can sort by<br />
title, author, ISBN or product code, binding, publisher, pub date, and US SRP (U.S. suggested<br />
retail price).<br />
ipage allows you to create the following types of selection lists:<br />
For a Private List, only the user who created the list and the user's ipage Administrator<br />
can view or edit it.<br />
For a Public List, only users who are in the same ipage account as the user who created<br />
the list can view or edit it.<br />
For a Shared List, only users who are in the same Ship to account as the user who created<br />
the list can view or edit it.<br />
The creator of a selection list also has the ability to lock lists to prevent others in the account<br />
from making various changes. There are two levels of list locking:<br />
Title Lock: Other users in the account can view the existing list and can add notes, quantities,<br />
or grid information. Users other than the creator or administrator cannot add or takeaway titles<br />
from the list. This includes the ability to “see” this list name when adding items from search<br />
results or title detail.<br />
List Lock: No edits can be made to the list at all, including the changing of quantities, adding<br />
or taking away items from the list, etc.<br />
Review Citations and Reviews<br />
ipage includes review citations and full text reviews from:<br />
Booklist<br />
The Bulletin of the Center for Children's Books<br />
Criticas<br />
Foreword Magazine<br />
Hornbook Guide<br />
Hornbook Magazine<br />
<strong>Library</strong> Journal<br />
Kirkus Adult<br />
Kirkus Children's<br />
School <strong>Library</strong> Journal<br />
Publishers Weekly<br />
VOYA
Full text reviews are available with a nominal annual subscription fee.<br />
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 12<br />
Custom MARC Grid Order Creation<br />
<strong>Ingram</strong>’s ipage features an option available in all levels of ipage called Custom MARC.<br />
Custom MARC gives libraries the ability to create and map a custom MARC record profile for<br />
downloading brief MARC records for loading to their Integrated <strong>Library</strong> System (ILS).<br />
Libraries can use grids to allocate multiple copies of an item across their funds, locations, etc.<br />
The grid features are an addition to the Custom MARC functionality, with the Custom MARC<br />
mapped fields and values feeding the grid.<br />
Once Custom MARC data has been added to an account by the administrator, a user can create<br />
a grid template, selecting which Custom MARC mapped data elements to use. After a<br />
template is created, it can be applied to an entire selection list or at a line item level within a<br />
list. As a template is applied, quantities for each item are increased as necessary and individual<br />
allocations are made across the library’s funds and locations. The selection list is then<br />
downloaded in Custom MARC format, and subsequently uploaded into the library’s<br />
acquisition system for order placement via EDI. Unlike other library book vendors, <strong>Ingram</strong><br />
offers grid creation capabilities free of charge.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 13<br />
Price this List Feature on ipage<br />
ipage shows current list price. Libraries can submit selection lists for library-specific pricing.<br />
On the "list of lists" page, libraries will see a button labeled Price this List. Clicking this button<br />
will send the list as a pseudo-order using the active ship-to account of the ipage user. The total<br />
price of this selection list will display on the "list of lists" page in a green box. This pricing<br />
will disappear from the site if the selection list is changed or edited in any way. Additionally,<br />
libraries can view items on this list that cannot ship from <strong>Ingram</strong> by clicking on the Estimated<br />
Product Total link.<br />
Online Quotations<br />
ipage subscribers can set up a selection list of titles and then request a price quotation for that<br />
list. ipage will display the quote within the Order section under a function labeled View<br />
Quotes. From the View Quotes area, all ipage users on an account can review existing quotes<br />
and print the quote. Those users who have ordering capability on ipage can delete the quote if<br />
desired or release it as an order. Quotes are valid for 60 days. To revise a list (including<br />
changing quantities) and request that it be re-quoted, simply return to the Selection List<br />
function, edit the list they want quoted, and resubmit it for quotation.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 14<br />
iMatch<br />
ipage offers our library customers the ability to check titles in your collection against titles<br />
placed in a selection list on ipage to see if you already have a title in the list or if you have<br />
something similar. This tool is called iMatch. ipage uses Z39.50 (Bib-1 Attribute Set) to access<br />
your institution's union or global catalog to pull back your collection information. Your library<br />
must use Z39.50 and the ability to accept a XML file to be able to use this function.<br />
Once you have tested, received a successful connection message, and submitted your setting<br />
information to <strong>Ingram</strong>, you will be able to use the iMatch function upon your next login.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 15<br />
The results are color coded to show where matches were found. If no color appears to the left<br />
of a title, no match was found. A red bar indicates an exact match, yellow a possible match,<br />
and green a title-only match. Hovering over a color bar indicator will display details about the<br />
match. The details will include which criteria were matched, and whether or not the edition<br />
matches your collection. For an exact match, the status of the title in your collection will also<br />
be shown.<br />
OPAC View<br />
Libraries also have a feature that allows them to look into their Online Public Access Catalog<br />
(OPAC) from titles within ipage. The feature requires a one-time setup by the administrator of<br />
the account. The administrator needs to provide the following information in this setup:<br />
OPAC web address<br />
Their vendor’s specific ISBN search index<br />
For some vendors, a search suffix is also required
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 16<br />
Once the administrator of the account has set up this feature, users in the ipage account will<br />
start to see a button/graphic attached to titles in search results and selection lists. Clicking this<br />
button will open a new browser window and point to this ISBN within the customer’s webbased<br />
OPAC system. Since this feature is ISBN driven, the button will not appear with titles<br />
that do not have ISBN’s (videos, music, etc).<br />
Programs and Catalogs<br />
Want to know what programs & services <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> has to help you serve your<br />
patrons, manage your collections, and work more effectively? Click the Programs & Catalogs<br />
tab. You'll see an overview of all the programs <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> offers, ranging from<br />
our extensive video and children's books programs to publications specifically for librarians.<br />
Click on any of the topics on the blue navigation bar to go to information about our collection<br />
development services, BookMARC, publications, automation interfaces, video programs, and<br />
other services, specifically <strong>Ingram</strong> catalogs. From these catalogs, click the words Browse<br />
Catalog to see an online publication. Click links from individual sections for information on<br />
how to enroll in specific <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> programs.<br />
Standing Order Programs<br />
<strong>Ingram</strong> has a wide array of no-commitment Standing Order and Continuations Programs for<br />
our library customers. These Programs allow libraries to keep important portions of their<br />
collections up-to-date automatically and to more fully develop parts of the collection to meet<br />
community needs. Each Program is specially designed to provide the latest releases with full<br />
customization, minimum hassle, and standard discounts. There is no extra charge for<br />
participating in our Programs.<br />
To participate, a customer completes an online enrollment form, letting us know the quantity,<br />
and in some cases binding type, of the titles they wish to receive. Based on this profile, we<br />
place the titles on backorder (generally 2 to 3 months before release). The Program lists will<br />
appear in the ipage Selection Lists each month, and the customer will receive email<br />
notification. Customers have the option of modifying their quantities or canceling any order<br />
prior to shipment and may edit Programs at any time.
<strong>MALiA</strong><br />
RFP #<strong>2012</strong>-71500-01<br />
Page 17<br />
Author – Adult Fiction - We make it easy for libraries to keep up with the latest releases<br />
from bestselling authors. Additional formats are also available, including large print, Spanish,<br />
and audio editions when they are simultaneously released with the regular hardcover. Choose<br />
from four audio formats: abridged audiocassettes, unabridged audiocassettes, abridged CD,<br />
and unabridged CD editions. <strong>Library</strong> editions will be included when they are available.<br />
Author – Youth - When customers sign up for this program, the newest titles by writers as<br />
diverse as Christopher Paolini, Mo Willems, Jacqueline Woodson, Jenny Nimmo, and Laura<br />
Numeroff will be shipped to them as soon as they are available. All titles on this program are<br />
offered in hardcover bindings; however, customers may indicate a preference for library<br />
bindings when available.<br />
Awards*Book Clubs*State Lists - This Program provides you with the award winners, book<br />
club picks, and state lists you select. Save time by letting <strong>Ingram</strong> stay on top of these<br />
developments for you, allowing you to offer the timeliest and most relevant title selections<br />
throughout the year.<br />
Easy Reader - We help libraries serve their youngest patrons by offering a highly flexible<br />
program for easy reader children's books. Customers can choose from a variety of reading<br />
levels and binding types. Our Youth <strong>Services</strong> department works with publishers to make sure<br />
that all the titles and series are correct.<br />
Graphic Novels – Youth - Graphic novels are hot, and the <strong>Ingram</strong> Youth <strong>Services</strong> Collection<br />
Development team has researched dozens of graphic novel series to help customers find those<br />
that suit their needs. Age levels ranging from eight to young adult are clearly indicated.<br />
Graphic Novels – Adult - This Program features hand-selected graphic novels for adult<br />
readers.<br />
High Fives (Mass Market Genre Sets) - This Program provides automatic ordering of<br />
popular genre fiction. High Fives gives customers the top five new titles each month in the<br />
genres they select. For some genres, they may also choose to get the next five or 10 most<br />
popular titles. Genres available on this Program include:<br />
General Fiction<br />
General Romance<br />
Science Fiction/Fantasy<br />
Historical Romance<br />
Horror<br />
Westerns<br />
Mystery<br />
Inspirational Fiction Author - Many library patrons ask for gentle reads, so our customers<br />
are happy for us to help them keep their Inspirational Fiction collections up to date. This<br />
program works just like the Author Standing Order Program, except it includes only trade<br />
paper fiction by bestselling Inspirational Fiction authors.
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iSelect® - <strong>Ingram</strong>’s own build-your-own Standing Order Program includes the BISAC<br />
categories and sub-categories selected by the customer. Based on <strong>Ingram</strong> buy level, this<br />
Program allows customers to choose or exclude publishers, languages, categories,<br />
subcategories, and formats. Customers can choose to see anything from expected bestsellers<br />
only to all titles in a category or subcategory that have been purchased by <strong>Ingram</strong>. At <strong>Ingram</strong>,<br />
it’s FREE! Please see below for further details on this program.<br />
Nonfiction Continuations - Notification of regularly updated nonfiction titles in a variety of<br />
subject areas from atlases to test prep guides to writing handbooks. Please see below for<br />
further details on this program.<br />
Original Score (Mass Market Originals) - This Program provides automatic ordering of top<br />
paperback originals. Each month, <strong>Ingram</strong> selects the 20 original paperbacks that we forecast to<br />
have the highest demand. The assortment will include one western and at least one science<br />
fiction or fantasy title. The rest will be a mix of general fiction, mystery, and romance.<br />
Popular Adult Nonfiction - With major media attention and high demand from the reading<br />
public, many new nonfiction titles become immediate 'must-haves' for libraries. With this<br />
Program, it's easy to order top nonfiction titles. Our MLS-degreed librarians and expert buyers<br />
work closely with publishers to anticipate the titles that will resonate with library patrons.<br />
Each month, they select the best forthcoming nonfiction titles and automatically place them on<br />
backorder for your library. While the number of titles can vary according to the season, you<br />
will receive an average of 25 titles per month.<br />
ReviewALERT (SM) (Adult, Adult Reference, Youth, Youth Reference) - Never have to<br />
browse through paper journals again! The reviewALERT Program notifies customers when<br />
titles receive a review in their selected journals. Reviews are customizable by Dewey Class,<br />
so librarians only see the categories they select.<br />
Series - Adult Nonfiction - The Adult Nonfiction Series Standing Order Program provides the<br />
latest series nonfiction geared toward adults. Includes For Dummies, Knack, and hundreds of<br />
others.<br />
Series – Popular Adult Fiction - From Star Trek to contemporary romances, Adult Popular<br />
Series Standing Order Program sends customers the newest titles from selected popular series.<br />
Series – Popular Youth Fiction - From Stink Files to Truth or Dare, <strong>Ingram</strong>’s Youth Popular<br />
Series Standing Order Program sends customers the newest titles from selected popular fiction<br />
series.<br />
Series - Youth Nonfiction - The Youth Nonfiction Series Standing Order Program provides<br />
the latest series nonfiction demanded by juvenile and teen patrons.<br />
Travel Continuations - This plan offers a flexible method of receiving our bestselling travel<br />
titles as well as providing a broad and comprehensive selection of travel series selected by the<br />
library. If customers do not wish to receive every issue of every travel title, they can choose to<br />
set up a frequency that better fits their needs.
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iSelect <strong>Ingram</strong>’s Forthcoming Title Notification Program<br />
Selecting new titles and having them on your library shelves in a timely manner is essential to<br />
serving your community. However, researching forthcoming titles by perusing publisher<br />
catalogs, reading reviews, and searching the Internet is time-consuming. That’s why <strong>Ingram</strong><br />
staffs one of the largest and most knowledgeable teams of book buyers in the country. Our<br />
team meets daily with publishers, large and small, to stay abreast of thousands of forthcoming<br />
titles, from the next bestseller to niche professional works. They rely not only on prepublication<br />
buzz, databases, systems, and processes, but also on their personal expertise to<br />
make the right new title selections for our customers.<br />
The iSelect Program is based on <strong>Ingram</strong>’s buying level of pre-publication titles. You select the<br />
categories and indicate the levels you want to see. Then, when <strong>Ingram</strong> makes a purchase of a<br />
forthcoming title at your pre-determined level, you are notified. The iSelect Program is fully<br />
customizable to meet the needs and interests of your library. If you only want to see the hottest<br />
titles in certain categories, you can. If you only wish to see new titles by certain publishers,<br />
you can do that, too. With iSelect, it’s easy!<br />
You design your program by selecting the publishers, subject categories, binding types, and<br />
purchase levels that best fit your needs. Your weekly report— and shipment, if you select the<br />
Automatic Shipment option— is based on this information.<br />
Your individual profile will include a full listing of subject categories based on BISAC<br />
categories. You may select any or all categories that fit the needs of your library. You may<br />
choose to enroll at the BISAC Major, Secondary or Tertiary levels, depending how customized<br />
you want the results. Hardcover, Quality Paper, Mass Market, and Audio format options are<br />
available in this program. You may choose to include titles that <strong>Ingram</strong> purchases in very large<br />
quantities or choose to be notified of every title purchased in the categories you have selected,<br />
or somewhere in between.
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Each week, your customized pre-publication title listing is posted on ipage® - our online<br />
collection development and account management tool. You can use the listing to add<br />
individual titles or download the full report to your computer or Integrated <strong>Library</strong> System<br />
(ILS).<br />
Many customers find the automatic shipment option a great convenience. Prior to shipping, a<br />
full title listing is available for review on ipage. At that time, you can choose to edit quantities<br />
or remove titles from your order.<br />
iSelect is a FREE program for all <strong>Ingram</strong> customers.<br />
HITS (High Interest Title Selection)<br />
<strong>Ingram</strong> offers HITS, a concise, annotated pre-publication listing of top, new hardcover and<br />
selected quality paperback books. HITS is available on ipage, along with our Greatest HITS<br />
list of titles projected to generate considerable patron interest and receive positive reviews as<br />
an exceptional book.<br />
HITS is compiled monthly and lists titles about two months prior to publication date. HITS<br />
includes approximately 2,000 to 2,500 titles annually. Our HITS list comes with three<br />
convenient ordering options:<br />
� Your <strong>Library</strong> may request an automatic shipment of one copy or multiple copies of<br />
each starred title by individual month or every month (Standing Order).<br />
� Your <strong>Library</strong> may make selections from HITS title by title.<br />
� Your <strong>Library</strong> may request an automatic shipment of one copy or multiple copies of<br />
each title listed in HITS (Standing Order).<br />
reviewALERT (Youth) and reviewALERT (Youth Reference)<br />
Twice a month hundreds of children’s and young adult titles are reviewed in the industry’s top<br />
journals. Scanning the reviews, making selections on paper, and searching for the titles online<br />
can be time consuming. reviewALERT is a convenient and FREE way to help you streamline<br />
this selection process.<br />
Twice a month, on the 15 th and last day of the month, <strong>Ingram</strong> will notify you via e-mail of the<br />
titles reviewed in the journals you select on your profile. This will allow you to easily access<br />
the titles on ipage® and place your orders. Your customized alert will include juvenile and<br />
young adult books with reviews in your choice of the following journals:<br />
� School <strong>Library</strong> Journal<br />
� Booklist<br />
� VOYA<br />
� The Bulletin of the Center for Children’s Books<br />
� The Horn Book Magazine<br />
� Kirkus Reviews<br />
� Publishers Weekly
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At this time, reviewALERT includes only print titles. Offerings can be enrolled in by Dewey<br />
ranges.<br />
reviewALERT (Adult) and reviewALERT (Adult Reference)<br />
<strong>Ingram</strong> has two additional Standing Order programs, reviewALERT Adult and reviewALERT<br />
Adult Reference. These programs are similar to the reviewALERT Youth programs.<br />
reviewALERT (Adult) will include adult book titles that receive a full review in the journals<br />
you select below. All bindings cited will be included in the list. If you are enrolled in<br />
AutoShip, you will need to delete EANs of alternate bindings before the list orders, unless you<br />
wish to receive both. Please note the option at the bottom of the profile to exclude all<br />
previously sent titles. Checking "yes" will mean you will see any given title only once. "No"<br />
will show you the title each month that it is reviewed. This program is offered at no cost to<br />
<strong>Ingram</strong> customers.
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Your customized alert will include adult books with reviews in your choice of the following<br />
journals:<br />
� Booklist<br />
� <strong>Library</strong> Journal<br />
� Kirkus Reviews<br />
� Publishers Weekly<br />
reviewALERT (Adult Reference) will include adult reference and professional titles that<br />
receive a full review in the journals you select below. All bindings cited will be included in the<br />
list. If you are enrolled in AutoShip, you will need to delete EANs of alternate bindings before<br />
the list orders, unless you wish to receive both. Please note the option at the bottom of the<br />
profile to exclude all previously sent titles. Checking "yes" will mean you will see any given<br />
title only once. "No" will show you the title each month that it is reviewed. This program is<br />
offered at no cost to <strong>Ingram</strong> customers.<br />
Once you are enrolled, you will receive a selection list on the same schedule as the<br />
reviewALERT programs, and you can now have that list shipped automatically if you’ve<br />
chosen that option. At this time, reviewALERT includes only print titles. Offerings can be<br />
enrolled in by Dewey ranges.
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Nonfiction Continuations/Series Programs<br />
Stay updated on reference, professional, travel, and other series and serial collections. Our<br />
experienced librarians track publications, changes, cessations, and postponements for more<br />
than 13,000 titles.<br />
New titles are added to <strong>Ingram</strong>’s database several months in advance of publication. Our<br />
Nonfiction Continuations/Series Programs automatically places these titles on selection lists<br />
for your library based on your completed profile. For added convenience, your monthly reports<br />
are accessible on ipage® under the Programs & <strong>Services</strong> tab. If you are an Auto-Ship<br />
customer, these reports allow you flexibility to change your order before your titles are<br />
shipped. <strong>Ingram</strong> can cycle continuations titles to fit your needs. We offer many reporting<br />
options:<br />
Master Profile: This lists everything you currently have on standing order and is available<br />
online via ipage.<br />
Title News: This report advises of title changes and revised publication schedules as well as<br />
cessations and other pertinent factors needed to manage your profile. This information arrives<br />
as part of our electronic newsletter, Collection Development:
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Print on Demand through Lightning Source<br />
With facilities in the US, the UK, and Australia, Lightning Source, an <strong>Ingram</strong> Content Group<br />
company, has a virtual inventory of over 6,000,000 titles representing more than 21,000<br />
publishers. We print only what is needed to meet our customers’ current demand-whether<br />
that's a single book order or 10,000. We not only give you access to titles that were once<br />
extinct or hard-to-find, but also make it possible for low-volume titles to stay in print and for<br />
new titles to be released. All this translates into wider title selection and better customer<br />
service for your patrons and your community.<br />
Once an order is placed, we have all the electronic data necessary to print and deliver the book<br />
to its intended destination. The distance between book-maker and book-reader has never been<br />
shorter. Print on demand allows for a book to be printed in order in a range of formats within<br />
24 hours, even if the order is for one book.<br />
On a typical day, we add 2,647 titles to our digital warehouse, manufacture more than 76,000<br />
books, and add 14 publishers. We print 2.3 million books per month. Since our inception, we<br />
have printed over 111,000,000 titles.<br />
When it comes to producing books, speed is not our only strength. We work fast but we also<br />
pay close attention to craftsmanship, conducting 10 quality control checks on each book before<br />
it is shipped.<br />
Our sharp graphics and crisp text make it virtually impossible to distinguish our on-demand<br />
books from offset copies. Our facilities are equipped with the most advanced technology in the<br />
world, delivering great products in the most efficient and effective manner, and we are<br />
committed to continuous improvement as new innovations prove viable.<br />
Lightning Source titles are listed on ipage and are ordered through the same methods you<br />
usually use with <strong>Ingram</strong> - by telephone, fax, mail, or electronically. Lightning Source titles<br />
will be printed especially for you once the order is placed.<br />
Print on demand should in time mean the end of out of print and “print under consideration”<br />
supply frustrations. In addition it will facilitate the production and distribution of more<br />
esoteric and specialist publications with the diminishing risk posed to mainstream publishers<br />
and greater access to production for small specialist content creators including university<br />
presses, not for profit publishers and authors wishing to release straight to market.
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Catalogs<br />
<strong>Ingram</strong>'s comprehensive family of trade catalogs showcases forthcoming and recently<br />
published titles in an attractive and easy-to-follow layout. Our catalogs also feature relevant<br />
and timely editorial content including author interviews, merchandising tips, and product news<br />
to help librarians stay abreast of trends in the book world. For those who like to shop from<br />
their computer, online access to catalog content is available to all ipage® subscribers.<br />
Catalogs include:<br />
Advance® - Our flagship publication, Advance details forthcoming hardcover, trade paper and<br />
audiobook titles, as well as Lightning Source on-demand titles, approximately two months<br />
prior to release. Each issue of Advance® also features relevant and timely editorial content.<br />
Children’s Advance® - Children's Advance features title listings and annotations of new<br />
children's titles available from <strong>Ingram</strong>. The catalog also spotlights individual children's book<br />
authors and major new releases.<br />
Home & Garden Advance® - Home & Garden Advance features domestically themed titles<br />
from such categories as home improvement, landscaping, quilting, pottery and ceramics,<br />
candle making, cooking, and much more.<br />
Mind, Body & Spirit Advance® - Mind, Body & Spirit Advance explores titles in such<br />
growing areas of interest as health and fitness, self-help, spirituality, astrology, feng shui, and<br />
much more.<br />
Parent Resources Advance® - Covering everything from parenting and child development to<br />
home schooling resources, Parent Resources Advance serves as an essential resource for<br />
family-focused titles.<br />
Professional, Technical, Reference, and Computer Books Advance® - Professional<br />
Technical Reference/Computer Advance combines annotations for a concentrated assortment<br />
of professional titles with insightful guidance for a general audience.<br />
Travel Advance® - Travel Advance includes timely category listings of travel titles, author<br />
interviews, feature articles on industry trends, and valuable merchandising pointers.<br />
E-Catalogs<br />
E-Catalogs transform existing print publications into enhanced Web versions with multiple<br />
browsing options and interactive features including keyword search, zoom and magnifier<br />
functions, sticky notes, e-mail options, and easy ordering.<br />
Simply click any of the E-Catalog links on our website at www.ingramlibrary.com to start<br />
browsing.
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E-Communications<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc. offers a host of free electronic newsletters designed to inform,<br />
entertain, and offer ideas and resources for collection development.<br />
Adult Librarian News & Reviews<br />
Adult Librarian News & Reviews (formerly The In-Gram) includes important news and<br />
reviews of upcoming titles, current titles, and sleepers from the <strong>Ingram</strong> collection development<br />
team.
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News and Reviews for the Youth Librarian<br />
News and Reviews for the Youth Librarian (formerly Inside iKids) features reviews of recent<br />
and forthcoming titles, along with business information pertinent to the juvenile library<br />
market.<br />
Collection Development<br />
Collection Development (formerly Further Developments) includes pertinent information on<br />
<strong>Ingram</strong> <strong>Library</strong> programs and services, such as the Standing Order and Continuations<br />
programs.
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Video News<br />
This monthly e-newsletter highlights forthcoming DVD and Blu-ray titles including Popular<br />
Features, Foreign Film, Independent Film, Children & Family, Nonfiction and TV. Video<br />
News is available to all ipage users.<br />
The <strong>Ingram</strong> Wire<br />
Relevant book news and collection development information is delivered directly to your<br />
desktop with the <strong>Ingram</strong> Wire. Through this user-friendly downloadable desktop app, built on<br />
Adobe® AIR and compatible with both PC and Mac, librarians receive stock news on fastmoving<br />
products specific to their assigned distribution center, alerts on top awards and<br />
breaking events, as well as “backorder now” messages to ensure they are among the first for<br />
allocations. From the desktop, users can click directly to ipage to place orders. Libraries can<br />
download the application at www.ingramwire.com.
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Myi<strong>Library</strong> e-Books<br />
<strong>Ingram</strong> offers public libraries access to more than 290,000 e-books available via<br />
Myi<strong>Library</strong>®, our comprehensive e-book platform. Myi<strong>Library</strong> is the fastest-growing e-book<br />
platform with more than 5,000 new e-books added and a dozen publisher partners joining the platform<br />
each month. We offer a full range of resources and purchasing options, from single-title<br />
acquisition to publisher-specific subject collections and work closely with over 900 publishers<br />
and imprints from around the world including:<br />
Random House<br />
Harlequin<br />
Wiley-Blackwell<br />
ABC-CLIO<br />
NOLO<br />
Dorling Kindersley (DK)<br />
Greenwood Publishing Group<br />
Oxford University Press<br />
McGraw-Hill<br />
Lerner<br />
Orchard<br />
Orca<br />
Taylor & Francis<br />
Chelsea House<br />
Myi<strong>Library</strong> features include:<br />
Perpetual access<br />
Simultaneous multi-user platform<br />
Browser-based reader<br />
Current content from the largest academic publishers<br />
COUNTER-compliant usage statistics<br />
Multiple-page printing and downloading<br />
Variety of purchase models<br />
Easy Set Up<br />
Myi<strong>Library</strong> requires no additional software to setup. The portal is reached by simply linking<br />
from a referring library URL or range of URLs—making setup quick and worry free. Your<br />
patrons will enjoy access 24 hours a day, 7 days a week anywhere in the world with an Internet<br />
connection.<br />
Subject Collections<br />
Only <strong>Ingram</strong> can provide subject collections selected by MLS-degreed librarians. Our team of<br />
experts regularly compiles specially selected lists in a range of subject categories, available to<br />
you as a complete set or by individual title. Once you have acquired a title or collection, a<br />
range of user-friendly search options are available, enabling users to cross-reference material,<br />
save searches, create bookmarks, and add notes to any book.
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Customize Your E-book Collection<br />
While subject lists are available, <strong>Ingram</strong> offers you the ability to build your own e-collection<br />
and control your costs by acquiring only the content that meets your specific needs.<br />
For more information about e-books or Myi<strong>Library</strong>, please contact your <strong>Ingram</strong> representative<br />
or e-mail MIL-Admin@ingramcontent.com.<br />
There are economic advantages to working with a vendor that has its own e-book platform.<br />
Since there is no partnering company to be compensated, we can generally provide the best ebook<br />
pricing available in the marketplace. We can also negotiate effectively with publishers<br />
when the <strong>Library</strong> is looking for specific content packages. Moreover, it simplifies e-book<br />
acquisitions and maintenance when there is one license, one point of contact for problem<br />
solving, and one source for invoicing and MARC records.<br />
Processing <strong>Services</strong><br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides processing and cataloging services for those products<br />
purchased through <strong>Ingram</strong>. With over 100 different options, processing can be customized per<br />
your specifications. <strong>Ingram</strong> will ask the <strong>Library</strong> to complete an <strong>Ingram</strong> Processing<br />
Specification Sheet to ensure consistency of book appearance. Included details are physical<br />
processing rules such as label location, taping requirements, and jacketing needs. A<br />
BookMARC profile will also be completed for any account requiring spine labels or<br />
cataloging records.<br />
Please note that processing prices are based on use of <strong>Ingram</strong> standard processing supplies.<br />
Any non-standard supplies would need to be provided by the <strong>Library</strong>.
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RFID<br />
Our standard <strong>Ingram</strong> RFID tag is provided by UPM Raflatac. UPM Raflatac tag is a<br />
“universal” tag meaning that we can program any type of encoding or programming into this<br />
tag (ex.: 3M, Bibliotecha, Tech Logic, ITG, Envisionware, etc.). The tags are ISO 15693<br />
compliant. Additionally, we can provide pre-programmed tags with barcodes sets. We can<br />
also encode customer supplied tags, as well.<br />
Thermal Label Printing<br />
In addition to standard laser printed labels, <strong>Ingram</strong> recently introduced a new thermal label<br />
printing service.<br />
Thermal printing is a better quality print with higher density and contrast.<br />
Process is heat transfer with a single-use ribbon rather than laser printed sheet labels.<br />
Improved durability on spine and barcode labels.<br />
Wider variety of font options and sizes.<br />
Additional print options such as italics, bold, and underline.<br />
New barcode and spine label stock is white polypropylene film coated with a high-tack<br />
adhesive with excellent edge tear resistance.<br />
Smaller barcode size (2” x ¾”)<br />
Digital Processing for Audiovisual Materials<br />
<strong>Ingram</strong> makes digital processing easier with our exclusive one surface printing that combines<br />
all customizable stickers on a single reformatted reprint. Product options include special alert,<br />
contents label, platform, and logo options to name a few. This accommodating printing<br />
stimulates patrons’ interest and increases circulation by featuring your library’s logo and brand<br />
identity. We print to the exact size of the designated casing then trim and insert the single<br />
printed piece to match your custom profile.<br />
Cataloging<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides cataloging services for only those book and spoken word<br />
audio products purchased through <strong>Ingram</strong>. With our in-house cataloging system, BookMARC,<br />
<strong>Ingram</strong> is able to provide fast, efficient service for cataloged items. Please refer to the<br />
paragraphs below for details:<br />
BookMARC<br />
With <strong>Ingram</strong>’s exclusive BookMARC ® cataloging service, we can give you the most<br />
authoritative cataloging available. Our staff of MLS professionals understands the importance<br />
of following strict cataloging guidelines. <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides cataloging services<br />
for only those products purchased through <strong>Ingram</strong>.<br />
We provide access to full-level MARC records through BookMARC, our proprietary<br />
cataloging database. BookMARC includes the complete LC MARC database (with over eight<br />
million bibliographic records), as well as tens of thousands of entries created by <strong>Ingram</strong>'s<br />
MLS-degreed catalogers. It also contains LC Name Authority and Subject Authority records;<br />
our MARC records reflect the latest LC-recognized contributor, uniform title, series, and<br />
subject and geographic headings. We are a NACO participant, the first vendor to have been<br />
accorded that honor.
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<strong>Ingram</strong> cataloging is in accordance with the latest editions and versions of the Anglo-<br />
American Cataloguing Rules, MARC21 Format, OCLC Bibliographic Formats and Standards,<br />
<strong>Library</strong> of Congress Classification Schedules, Dewey Decimal Classification, Sears List of<br />
Subject Headings, and <strong>Library</strong> of Congress Subject Headings. Our cataloging is consistent<br />
with LC rule interpretations and cataloging practices as established and reported in LC’s<br />
Cataloging Service Bulletin.<br />
<strong>Ingram</strong> is a trading partner with OCLC, wherein our CIP upgrades and MARC record originals<br />
are accepted by OCLC for inclusion in WorldCat.<br />
Custom Cataloging<br />
<strong>Ingram</strong> can help speed your acquisitions into circulation and provide precise, consistent access<br />
within your own catalog by combining authoritative bibliographic data with customized<br />
services. Customized Cataloging options include:<br />
OCLC WorldCat Partners (PromptCat)<br />
DLC MARC21 full-level<br />
CIP Upgrades<br />
OCLC Enhanced<br />
Classification upgrades<br />
(LC/Dewey/BISAC)<br />
Summary (520) & Table of Contents<br />
(505) upgrades<br />
Original Cataloging (all formats)<br />
Pricing for customized cataloging services is custom quoted, based on the library’s<br />
specifications and requirements.<br />
<strong>Ingram</strong> Contact List<br />
Your <strong>Ingram</strong> Senior Sales Representative is Candy Ortman. Candy is available to answer any<br />
questions you may have regarding any of <strong>Ingram</strong>’s many products and services. She is also<br />
available for an on-site visit upon request.<br />
<strong>MALiA</strong> members have toll-free telephone access to any <strong>Ingram</strong> point of contact. To reach<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> dial (800) 937-5300. Your call will be answered by an automated<br />
voice system that will offer several prompts to assist you in reaching the correct department:<br />
Candy Ortman, Senior Sales Representative ....... Ext. 37471<br />
Email: candy.ortman@ingramcontent.com<br />
Brandy Swett, Inside Sales Representative ......... Ext. 31310<br />
Email: brandy.swett@ingramcontent.com<br />
Customer Care ..................................................... Press Option 1, then 1<br />
Email: ILSCustomer.service@ingramcontent.com<br />
To discuss concerns or issues regarding your account<br />
To Place an Order ................................................ Press Option 1, then 2<br />
Account <strong>Services</strong> ................................................. Press Option 1, then 3<br />
Email: customer.requirements@ingramcontent.com<br />
To Set Up / Update an Account<br />
Toll-Free FAX Ordering .................................... 800-677-5116<br />
Credit Department ............................................... 800-937-8100<br />
Technical Support ............................................... 800-937-7978
Page 1 of 58<br />
REQUEST FOR PROPOSAL<br />
Issue Date: April 2, <strong>2012</strong> RFP# <strong>2012</strong>-71500-01<br />
Title: <strong>Library</strong> Materials Commodity Code: 71500<br />
Issuing Agency: <strong>Library</strong> of Virginia, on behalf of<br />
Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>)<br />
(formerly SouthWest Information Network Group, Inc. (SWING))<br />
Carolea Newsome, <strong>Contract</strong> Administrator<br />
John Cook Wyllie <strong>Library</strong><br />
University of Virginia’s College at Wise<br />
One College Avenue<br />
Wise, VA 24293<br />
Using Agency: <strong>Library</strong> of Virginia on behalf of Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>)<br />
Initial Period of <strong>Contract</strong>: From July 1, <strong>2012</strong> through June 30, <strong>2015</strong> with two one-year additional<br />
renewal periods.<br />
Sealed Proposals Will Be Received Until 4:00 p.m. (Eastern Standard Time) on Friday, April 27, <strong>2012</strong>,<br />
For Furnishing The <strong>Services</strong> Described Herein.<br />
All Inquiries For Information Should Be Directed To: Carolea Newsome, <strong>Contract</strong> Administrator,<br />
276/328-0152 (V), 276/328-0105 (F), or cnewsome@ehc.edu.<br />
IF PROPOSALS ARE MAILED, ARE HAND DELIVERED OR EXPRESS MAILED, SEND DIRECTLY TO THE<br />
ISSUING AGENCY SHOWN ABOVE.<br />
In compliance with this Request For Proposals (RFP) and all conditions imposed in this RFP, the<br />
undersigned firm hereby offers and agrees to furnish all goods and services in accordance with the<br />
attached signed proposal or as mutually agreed upon by subsequent negotiation, and the undersigned<br />
firm hereby certifies that all information provided below and in any schedule attached hereto is true,<br />
correct, and complete.<br />
Name and Address of Firm:<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc Date: April 12, <strong>2012</strong><br />
One <strong>Ingram</strong> Blvd. By:____________________________________<br />
(Signature in Ink)<br />
La Vergne, TN Zip 37086 Name: Richard L. Rosy<br />
eVA Vendor ID or DUNS # E26846 (Please Print)<br />
Fax Number: (615) 213-6004 Title: Vice President and General Manager<br />
E-mail Address ilsbids@ingramcontent.com Telephone Number: (800) 937-5300<br />
Note: This public body does not discriminate against faith-based organizations in accordance with the<br />
Code of Virginia, § 2.2-4343.1 or against an offeror because of race, religion, color, sex, national origin,<br />
age, disability, or any other basis prohibited by state law relating to discrimination in employment.
Page 2 of 58<br />
TABLE OF CONTENTS<br />
I. PURPOSE Page 3<br />
II. BACKGROUND Page 3<br />
III. STATEMENT OF NEED Page 3<br />
IV. PROPOSAL PREPARATION & SUBMISSION Page 4-5<br />
V. EVALUATION & AWARD CRITERIA Page 5-6<br />
VI. GENERAL TERMS AND CONDITIONS Page 7-15<br />
VII. SPECIAL TERMS AND CONDITIONS Page 16-19<br />
VIII. ATTACHMENTS<br />
A. Offeror Data Sheet Page 20-22<br />
B. Service Requirements Page 23-35<br />
C. Pricing for Offer Consideration Page 36-39<br />
D. SWING Member Libraries Page 40-43<br />
E. Small Business Subcontracting Plan Page 44-46<br />
F. State Corporation Commission Form Page 47<br />
SCHEDULE OF EVENTS<br />
Activity Date<br />
Release RFP Monday, April 2, <strong>2012</strong><br />
Proposal Due Date Friday, April 27, <strong>2012</strong>, 5:00 PM EST<br />
Executive Board Vote on <strong>Contract</strong>s June 1, <strong>2012</strong><br />
<strong>Contract</strong> Award June, <strong>2012</strong>
Page 3 of 58<br />
I. PURPOSE<br />
The purpose of this Request for Proposal (RFP) is for the <strong>Library</strong> of Virginia to solicit sealed proposals<br />
from qualified sources and to establish contract(s) through competitive negotiations with one or more<br />
contractors to provide library materials to member libraries of the Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>).<br />
This RFP outlines the terms, conditions, and all applicable information required for submitting a<br />
proposal. Proposal respondents should pay strict attention to the proposal submission date and time<br />
and follow the format and instructions in Section IV (Proposal Preparation and Submission) of this RFP.<br />
II. BACKGROUND<br />
Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>) is an organization of public library systems, academic,<br />
school systems, institutional, and special libraries established to provide cooperative<br />
information services and programs. Full membership shall be conveyed to applicant libraries<br />
upon payment of applicable fees to the corporation.<br />
The Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>) consortium represents 175 libraries throughout Virginia,<br />
northeastern Tennessee, and North Carolina. As of January <strong>2012</strong>, membership includes 125 public, 39<br />
academic, 8 schools, and 3 special libraries. See Attachment E: <strong>MALiA</strong> Member Libraries as of January,<br />
<strong>2012</strong> for a list of participating institutions or consult the <strong>MALiA</strong> Web site (http://www.malialibrary.org/)<br />
for a current list of members.<br />
The purpose of <strong>MALiA</strong> is to encourage the development and improvement of all types of library<br />
service and to promote the efficient use of finances, personnel, materials and properties by<br />
enabling governing authorities having library responsibilities to join together in a nonprofit<br />
library consortium.<br />
Participation by <strong>MALiA</strong> members in this contract is optional and is at the discretion of each participating<br />
member. It is understood and agreed between the parties to any agreement resulting from this RFP that<br />
any library that becomes a member of <strong>MALiA</strong> after the award of this contract will be accepted at any<br />
time under the terms of this contract.<br />
The approximate, combined library materials budget for all <strong>MALiA</strong> members per year is estimated at<br />
over $30,000,000. The approximate stated dollar amount is not to be construed to represent any<br />
amount <strong>MALiA</strong> is obligated to purchase under the resulting contract or relieve the contractor of any<br />
obligation to provide service. Dollar amounts may change during the course of the contract and <strong>MALiA</strong><br />
reserves the right to increase or decrease the amount as actual needs and funding determine.<br />
III. STATEMENT OF NEED<br />
The contractor must be able to provide services necessary to fill orders for library materials placed by<br />
any <strong>MALiA</strong> member library on a consistent basis during the term of the contract.<br />
The contractor must be capable of supplying library materials from various types of publishers and must<br />
be able to provide geographical coverage for library materials published worldwide.
Page 4 of 58<br />
<strong>Library</strong> materials are defined for the purpose of this RFP as stated in the 1983 edition of the ALA<br />
Glossary of <strong>Library</strong> and Information Science edited by Heartsil Young:<br />
"Materials of all physical substances and formats, acquired by a library to constitute<br />
its library collection.”<br />
Participating <strong>MALiA</strong> member libraries that become dissatisfied with the service received during the<br />
course of this contract may withdraw at any time with no penalty.<br />
IV. PROPOSAL PREPARATION & SUBMISSION<br />
1. RFP Responses:<br />
In order to be considered for selection, offerors must submit complete responses to this RFP.<br />
Three (3) original and one (1) electronic copy (on CD-ROM or via email) of the proposal must<br />
be submitted. No other distribution of the proposal shall be made by the offeror.<br />
2. Proposal Preparation:<br />
a. Proposals shall be signed by an authorized representative of the contractor. Failure to<br />
submit all information requested may result in the <strong>Library</strong> of Virginia requiring prompt<br />
submissions of missing information and/or giving a lower evaluation of the proposal.<br />
Proposals that are substantially incomplete or lack key information may be rejected by the<br />
<strong>Library</strong> of Virginia. Mandatory requirements are those required by law or regulation or are<br />
such that they cannot be waived and are not subject to negotiation.<br />
b. Proposals should be prepared simply and economically, providing a straightforward, concise<br />
description of capabilities to satisfy the requirements of the RFP. Emphasis should be placed<br />
on completeness and clarity of content.<br />
c. Proposals should be organized in the order in which the requirements are presented in the<br />
RFP. All pages of the proposal should be numbered. Each paragraph in the proposal should<br />
reference the paragraph number of the corresponding section of the RFP. It is also helpful to<br />
cite the paragraph number, subletter, and repeat the text of the requirement as it appears<br />
in the RFP. If a response covers more than one page, the paragraph number and subletter<br />
should be repeated at the top of the next page. The proposal should contain a table of<br />
contents which cross-references the RFP requirements. Information which the offeror<br />
desires to present that does not fall within any of the requirements of the RFP should be<br />
inserted at the appropriate place or be attached at the end of the proposal and designated<br />
as additional material. Proposals that are not organized in this manner risk elimination from<br />
consideration if the evaluators are unable to find where the RFP requirements are<br />
specifically addressed.<br />
d. The original copies of the proposal should be bound or contained in single volumes where<br />
practical. All documentation submitted with the proposal should be contained in that single<br />
volume.
Page 5 of 58<br />
POINT<br />
VALUE<br />
e. Ownership of all data, materials and documentation originated and prepared for the <strong>Library</strong><br />
of Virginia pursuant to the RFP shall belong exclusively to the <strong>Library</strong> of Virginia and be<br />
subject to public inspection in accordance with the Virginia Freedom of Information Act.<br />
Trade secrets or proprietary information submitted by the firm shall not be subject to public<br />
disclosure under the Virginia Freedom of Information Act; however, the offeror must invoke<br />
the protection of Section 11-52D of the Code of Virginia, in writing, either before or at the<br />
time the data or material is submitted. The written notice must specifically identify the data<br />
or material to be protected and state the reasons why protection is necessary. The<br />
proprietary or trade secret material submitted must be identified by some distinct method<br />
such as highlighting or underlining and must indicate only the words, figures, or paragraphs<br />
that constitute trade secret or proprietary information. The classification of an entire<br />
proposal document, line item prices, and/or total proposal prices as proprietary or trade<br />
secrets is not acceptable and will result in rejection of the proposal.<br />
3. Oral Presentation: Offerors who submit a proposal to this RFP may be required to give an oral<br />
presentation of their proposal. This provides an opportunity for the offeror to clarify or<br />
elaborate on the proposal. This is a fact finding and explanation session only and does not<br />
include negotiation. If demonstrations are required, the <strong>Library</strong> of Virginia will schedule time<br />
and location of these presentations. Oral presentations are an option and may not be<br />
conducted.<br />
V. EVALUATION & AWARD CRITERIA<br />
A. Evaluation Criteria: Proposals shall be evaluated using the following criteria:<br />
20 Points The scope and suitability of the work to be performed, capability and capacity to fully<br />
satisfy contract requirements, the manner in which these services are to be provided,<br />
approach to providing the service, and ability to meet schedules as represented by to<br />
the Service Requirements Deemed Important in Consideration of <strong>Contract</strong>or Selection<br />
portion of the RFP.<br />
20 Points Sound business environment with experience in providing library materials as outlined<br />
Offeror Data Sheet in this RFP including the number of years the offeror has been<br />
actively engaged in the business and favorable references from current accounts.<br />
20 Points Small Business Subcontracting Plan<br />
20 Points Discount as listed in the Pricing Offer Consideration, Discounts for <strong>Library</strong> and Staff<br />
Orders portion of this RFP. Offeror shall provide standard price lists of products to<br />
indicate base price from which discount is taken.<br />
20 Points Past performance on similar types of contracts.<br />
100 TOTAL
Page 6 of 58<br />
B. AWARD OF CONTRACT: Selection shall be made to two or more offerors deemed to be fully<br />
qualified and best suited among those submitting proposals on the basis of the evaluation<br />
criteria included in the Request for Proposals, including price/discount, if so stated in the<br />
Request for Proposals. Negotiations shall be conducted with the offerors so selected. Price shall<br />
be considered, but need not be the sole determining factor. After negotiations have been<br />
conducted with each offeror so selected, the <strong>Library</strong> of Virginia shall select the offeror(s) which,<br />
in its opinion, has made the best proposals, and shall award the contract to those offeror(s).<br />
Multiple contracts may be awarded. The <strong>Library</strong> of Virginia may cancel this Request for Proposal<br />
or reject proposals at any time prior to an award, and is not required to furnish a statement of<br />
the reason a particular proposal was not deemed to be the most advantageous. (Section 2.2-<br />
4359D, Code of Virginia.). Should the <strong>Library</strong> of Virginia determine in writing and in its sole<br />
discretion that only one offeror is fully qualified, or that one offeror is clearly more highly<br />
qualified than the others under consideration, a contract may be negotiated and awarded to<br />
that offeror. The award document will be a contract incorporating by reference all the<br />
requirements, terms and conditions of the solicitation and the contractor's proposal as<br />
negotiated.
Page 7 of 58<br />
VI. GENERAL TERMS AND CONDITIONS:<br />
A. VENDORS MANUAL: This solicitation is subject to the provisions of the Commonwealth of Virginia<br />
Vendors Manual and any changes or revisions thereto, which are hereby incorporated into this<br />
contract in their entirety. The procedure for filing contractual claims is in section 7.19 of the<br />
Vendors Manual. A copy of the manual is normally available for review at the purchasing office and<br />
is accessible on the Internet at www.dgs.state.va.us/dps under “Manuals.”<br />
B. APPLICABLE LAWS AND COURTS: This solicitation and any resulting contract shall be governed in all<br />
respects by the laws of the Commonwealth of Virginia and any litigation with respect thereto shall<br />
be brought in the courts of the Commonwealth. The agency and the contractor are encouraged to<br />
resolve any issues in controversy arising from the award of the contract or any contractual dispute<br />
using Alternative Dispute Resolution (ADR) procedures (Code of Virginia, § 2.2-4366). ADR<br />
procedures are described in Chapter 9 of the Vendors Manual. The contractor shall comply with all<br />
applicable federal, state and local laws, rules and regulations.<br />
C. ANTI-DISCRIMINATION: By submitting their proposals, offerors certify to the Commonwealth that<br />
they will conform to the provisions of the Federal Civil Rights Act of 1964, as amended, as well as<br />
the Virginia Fair Employment <strong>Contract</strong>ing Act of 1975, as amended, where applicable, the Virginians<br />
With Disabilities Act, the Americans With Disabilities Act and § 2.2-4311 of the Virginia Public<br />
Procurement Act (VPPA). If the award is made to a faith-based organization, the organization shall<br />
not discriminate against any recipient of goods, services, or disbursements made pursuant to the<br />
contract on the basis of the recipient's religion, religious belief, refusal to participate in a religious<br />
practice, or on the basis of race, age, color, gender or national origin and shall be subject to the<br />
same rules as other organizations that contract with public bodies to account for the use of the<br />
funds provided; however, if the faith-based organization segregates public funds into separate<br />
accounts, only the accounts and programs funded with public funds shall be subject to audit by the<br />
public body. (Code of Virginia, § 2.2-4343.1E).<br />
1. During the performance of this contract, the contractor agrees as follows:<br />
a. The contractor will not discriminate against any employee or applicant for employment<br />
because of race, religion, color, sex, national origin, age, disability, or any other basis<br />
prohibited by state law relating to discrimination in employment, except where there is a<br />
bona fide occupational qualification reasonably necessary to the normal operation of the<br />
contractor. The contractor agrees to post in conspicuous places, available to employees<br />
and applicants for employment, notices setting forth the provisions of this<br />
nondiscrimination clause.<br />
b. The contractor, in all solicitations or advertisements for employees placed by or on behalf<br />
of the contractor, will state that such contractor is an equal opportunity employer.
Page 8 of 58<br />
c. Notices, advertisements and solicitations placed in accordance with federal law, rule or<br />
regulation shall be deemed sufficient for the purpose of meeting these requirements.<br />
2. The contractor will include the provisions of 1. above in every subcontract or purchase order<br />
over $10,000, so that the provisions will be binding upon each subcontractor or vendor.<br />
D. ETHICS IN PUBLIC CONTRACTING: By submitting their proposals, offerors certify that their<br />
proposals are made without collusion or fraud and that they have not offered or received any<br />
kickbacks or inducements from any other offeror, supplier, manufacturer or subcontractor in<br />
connection with their proposal, and that they have not conferred on any public employee having<br />
official responsibility for this procurement transaction any payment, loan, subscription, advance,<br />
deposit of money, services or anything of more than nominal value, present or promised, unless<br />
consideration of substantially equal or greater value was exchanged.<br />
E. IMMIGRATION REFORM AND CONTROL ACT OF 1986: By submitting their proposals, offerors<br />
certify that they do not and will not during the performance of this contract employ illegal alien<br />
workers or otherwise violate the provisions of the federal Immigration Reform and Control Act of<br />
1986.<br />
F. DEBARMENT STATUS: By submitting their proposals, offerors certify that they are not currently<br />
debarred by the Commonwealth of Virginia from submitting bids or proposals on contracts for the<br />
type of goods and/or services covered by this solicitation, nor are they an agent of any person or<br />
entity that is currently so debarred.<br />
G. ANTITRUST: By entering into a contract, the contractor conveys, sells, assigns, and transfers to the<br />
Commonwealth of Virginia all rights, title and interest in and to all causes of action it may now have<br />
or hereafter acquire under the antitrust laws of the United States and the Commonwealth of<br />
Virginia, relating to the particular goods or services purchased or acquired by the Commonwealth<br />
of Virginia under said contract.<br />
H. MANDATORY USE OF STATE FORM AND TERMS AND CONDITIONS FOR RFPs : Failure to submit a<br />
proposal on the official state form provided for that purpose may be a cause for rejection of the<br />
proposal. Modification of or additions to the General Terms and Conditions of the solicitation may<br />
be cause for rejection of the proposal; however, the Commonwealth reserves the right to decide,<br />
on a case by case basis, in its sole discretion, whether to reject such a proposal.<br />
I. CLARIFICATION OF TERMS: If any prospective offeror has questions about the specifications or<br />
other solicitation documents, the prospective offeror should contact the buyer whose name<br />
appears on the face of the solicitation no later than five working days before the due date. Any<br />
revisions to the solicitation will be made only by addendum issued by the buyer.<br />
J. PAYMENT:<br />
1. To Prime <strong>Contract</strong>or:
Page 9 of 58<br />
a. Invoices for items ordered, delivered and accepted shall be submitted by the contractor<br />
directly to the payment address shown on the purchase order/contract. All invoices shall<br />
show the state contract number and/or purchase order number; social security number<br />
(for individual contractors) or the federal employer identification number (for<br />
proprietorships, partnerships, and corporations).<br />
b. Any payment terms requiring payment in less than 30 days will be regarded as requiring<br />
payment 30 days after invoice or delivery, whichever occurs last. This shall not affect<br />
offers of discounts for payment in less than 30 days, however.<br />
c. All goods or services provided under this contract or purchase order, that are to be paid<br />
for with public funds, shall be billed by the contractor at the contract price, regardless of<br />
which public agency is being billed.<br />
d. The following shall be deemed to be the date of payment: the date of postmark in all<br />
cases where payment is made by mail, or the date of offset when offset proceedings have<br />
been instituted as authorized under the Virginia Debt Collection Act.<br />
e. Unreasonable Charges. Under certain emergency procurements and for most time and<br />
material purchases, final job costs cannot be accurately determined at the time orders are<br />
placed. In such cases, contractors should be put on notice that final payment in full is<br />
contingent on a determination of reasonableness with respect to all invoiced charges.<br />
Charges which appear to be unreasonable will be researched and challenged, and that<br />
portion of the invoice held in abeyance until a settlement can be reached. Upon<br />
determining that invoiced charges are not reasonable, the Commonwealth shall promptly<br />
notify the contractor, in writing, as to those charges which it considers unreasonable and<br />
the basis for the determination. A contractor may not institute legal action unless a<br />
settlement cannot be reached within thirty (30) days of notification. The provisions of<br />
this section do not relieve an agency of its prompt payment obligations with respect to<br />
those charges which are not in dispute (Code of Virginia, § 2.2-4363).<br />
2. To Subcontractors:<br />
a. A contractor awarded a contract under this solicitation is hereby obligated:<br />
(1) To pay the subcontractor(s) within seven (7) days of the contractor’s receipt of<br />
payment from the Commonwealth for the proportionate share of the payment<br />
received for work performed by the subcontractor(s) under the contract; or<br />
(2) To notify the agency and the subcontractor(s), in writing, of the contractor’s<br />
intention to withhold payment and the reason.<br />
b. The contractor is obligated to pay the subcontractor(s) interest at the rate of one percent<br />
per month (unless otherwise provided under the terms of the contract) on all amounts<br />
owed by the contractor that remain unpaid seven (7) days following receipt of payment
Page 10 of 58<br />
from the Commonwealth, except for amounts withheld as stated in (2) above. The date<br />
of mailing of any payment by U. S. Mail is deemed to be payment to the addressee. These<br />
provisions apply to each sub-tier contractor performing under the primary contract. A<br />
contractor’s obligation to pay an interest charge to a subcontractor may not be construed<br />
to be an obligation of the Commonwealth.<br />
3. Each prime contractor who wins an award in which provision of a SWAM procurement plan is<br />
a condition to the award, shall deliver to the contracting agency or institution, on or before<br />
request for final payment, evidence and certification of compliance (subject only to<br />
insubstantial shortfalls and to shortfalls arising from subcontractor default) with the SWAM<br />
procurement plan. Final payment under the contract in question may be withheld until such<br />
certification is delivered and, if necessary, confirmed by the agency or institution, or other<br />
appropriate penalties may be assessed in lieu of withholding such payment.<br />
K. PRECEDENCE OF TERMS: The following General Terms and Conditions VENDORS MANUAL,<br />
APPLICABLE LAWS AND COURTS, ANTI-DISCRIMINATION, ETHICS IN PUBLIC CONTRACTING,<br />
IMMIGRATION REFORM AND CONTROL ACT OF 1986, DEBARMENT STATUS, ANTITRUST,<br />
MANDATORY USE OF STATE FORM AND TERMS AND CONDITIONS, CLARIFICATION OF TERMS,<br />
PAYMENT shall apply in all instances. In the event there is a conflict between any of the other<br />
General Terms and Conditions and any Special Terms and Conditions in this solicitation, the Special<br />
Terms and Conditions shall apply.<br />
L. QUALIFICATIONS OF OFFERORS: The Commonwealth may make such reasonable investigations as<br />
deemed proper and necessary to determine the ability of the offeror to perform the<br />
services/furnish the goods and the offeror shall furnish to the Commonwealth all such information<br />
and data for this purpose as may be requested. The Commonwealth reserves the right to inspect<br />
offeror’s physical facilities prior to award to satisfy questions regarding the offeror’s capabilities.<br />
The Commonwealth further reserves the right to reject any proposal if the evidence submitted by,<br />
or investigations of, such offeror fails to satisfy the Commonwealth that such offeror is properly<br />
qualified to carry out the obligations of the contract and to provide the services and/or furnish the<br />
goods contemplated therein.<br />
M. TESTING AND INSPECTION: The Commonwealth reserves the right to conduct any test/inspection it<br />
may deem advisable to assure goods and services conform to the specifications.<br />
N. ASSIGNMENT OF CONTRACT: A contract shall not be assignable by the contractor in whole or in<br />
part without the written consent of the Commonwealth.<br />
O. CHANGES TO THE CONTRACT: Changes can be made to the contract in any of the following ways:<br />
1. The parties may agree in writing to modify the scope of the contract. An increase or decrease<br />
in the price of the contract resulting from such modification shall be agreed to by the parties<br />
as a part of their written agreement to modify the scope of the contract.
Page 11 of 58<br />
2. The Purchasing Agency may order changes within the general scope of the contract at any<br />
time by written notice to the contractor. Changes within the scope of the contract include, but<br />
are not limited to, things such as services to be performed, the method of packing or<br />
shipment, and the place of delivery or installation. The contractor shall comply with the notice<br />
upon receipt. The contractor shall be compensated for any additional costs incurred as the<br />
result of such order and shall give the Purchasing Agency a credit for any savings. Said<br />
compensation shall be determined by one of the following methods:<br />
a. By mutual agreement between the parties in writing; or<br />
b. By agreeing upon a unit price or using a unit price set forth in the contract, if the work to<br />
be done can be expressed in units, and the contractor accounts for the number of units of<br />
work performed, subject to the Purchasing Agency’s right to audit the contractor’s<br />
records and/or to determine the correct number of units independently; or<br />
c. By ordering the contractor to proceed with the work and keep a record of all costs<br />
incurred and savings realized. A markup for overhead and profit may be allowed if<br />
provided by the contract. The same markup shall be used for determining a decrease in<br />
price as the result of savings realized. The contractor shall present the Purchasing Agency<br />
with all vouchers and records of expenses incurred and savings realized. The Purchasing<br />
Agency shall have the right to audit the records of the contractor as it deems necessary to<br />
determine costs or savings. Any claim for an adjustment in price under this provision<br />
must be asserted by written notice to the Purchasing Agency within thirty (30) days from<br />
the date of receipt of the written order from the Purchasing Agency. If the parties fail to<br />
agree on an amount of adjustment, the question of an increase or decrease in the<br />
contract price or time for performance shall be resolved in accordance with the<br />
procedures for resolving disputes provided by the Disputes Clause of this contract or, if<br />
there is none, in accordance with the disputes provisions of the Commonwealth of<br />
Virginia Vendors Manual. Neither the existence of a claim nor a dispute resolution<br />
process, litigation or any other provision of this contract shall excuse the contractor from<br />
promptly complying with the changes ordered by the Purchasing Agency or with the<br />
performance of the contract generally.<br />
P. DEFAULT: In case of failure to deliver goods or services in accordance with the contract terms and<br />
conditions, the Commonwealth, after due oral or written notice, may procure them from other<br />
sources and hold the contractor responsible for any resulting additional purchase and<br />
administrative costs. This remedy shall be in addition to any other remedies which the<br />
Commonwealth may have.<br />
Q. TAXES: Sales to the Commonwealth of Virginia are normally exempt from State sales tax. State<br />
sales and use tax certificates of exemption, Form ST-12, will be issued upon request. Deliveries<br />
against this contract shall usually be free of Federal excise and transportation taxes. The<br />
Commonwealth’s excise tax exemption registration number is 54-73-0076K.
Page 12 of 58<br />
R. USE OF BRAND NAMES: Unless otherwise provided in this solicitation, the name of a certain brand,<br />
make or manufacturer does not restrict offerors to the specific brand, make or manufacturer<br />
named, but conveys the general style, type, character, and quality of the article desired. Any article<br />
which the public body, in its sole discretion, determines to be the equal of that specified,<br />
considering quality, workmanship, economy of operation, and suitability for the purpose intended,<br />
shall be accepted. The offeror is responsible to clearly and specifically identify the product being<br />
offered and to provide sufficient descriptive literature, catalog cuts and technical detail to enable<br />
the Commonwealth to determine if the product offered meets the requirements of the solicitation.<br />
This is required even if offering the exact brand, make or manufacturer specified. Normally in<br />
competitive sealed bidding only the information furnished with the bid will be considered in the<br />
evaluation. Failure to furnish adequate data for evaluation purposes may result in declaring a bid<br />
nonresponsive. Unless the offeror clearly indicates in its proposal that the product offered is an<br />
equal product, such proposal will be considered to offer the brand name product referenced in the<br />
solicitation.<br />
S. TRANSPORTATION AND PACKAGING: By submitting their proposals, all offerors certify and warrant<br />
that the price offered for FOB destination includes only the actual freight rate costs at the lowest<br />
and best rate and is based upon the actual weight of the goods to be shipped. Except as otherwise<br />
specified herein, standard commercial packaging, packing and shipping containers shall be used. All<br />
shipping containers shall be legibly marked or labeled on the outside with purchase order number,<br />
commodity description, and quantity.<br />
T. INSURANCE: By signing and submitting a bid or proposal under this solicitation, the bidder or<br />
offeror certifies that if awarded the contract, it will have the following insurance coverage at the<br />
time the contract is awarded. For construction contracts, if any subcontractors are involved, the<br />
subcontractor will have workers’ compensation insurance in accordance with §§ 2.2-4332 and 65.2-<br />
800 et seq. of the Code of Virginia. The bidder or offeror further certifies that the contractor and<br />
any subcontractors will maintain this insurance coverage during the entire term of the contract and<br />
that all insurance coverage will be provided by insurance companies authorized to sell insurance in<br />
Virginia by the Virginia State Corporation Commission.<br />
MINIMUM INSURANCE COVERAGES AND LIMITS REQUIRED FOR MOST CONTRACTS:<br />
1. Workers’ Compensation - Statutory requirements and benefits. Coverage is compulsory for<br />
employers of three or more employees, to include the employer. <strong>Contract</strong>ors who fail to<br />
notify the Commonwealth of increases in the number of employees that change their workers’<br />
compensation requirements under the Code of Virginia during the course of the contract shall<br />
be in noncompliance with the contract.<br />
2. Employer’s Liability - $100,000.<br />
3. Commercial General Liability - $1,000,000 per occurrence. Commercial General Liability is to<br />
include bodily injury and property damage, personal injury and advertising injury, products and<br />
completed operations coverage. The Commonwealth of Virginia must be named as an<br />
additional insured and so endorsed on the policy.
Page 13 of 58<br />
U. ANNOUNCEMENT OF AWARD: Upon the award or the announcement of the decision to award a<br />
contract as a result of this solicitation, the purchasing agency will publicly post such notice on the<br />
DGS/DPS eVA VBO (www.eva.virginia.gov) for minimum of 10 days.<br />
V. DRUG-FREE WORKPLACE: During the performance of this contract, the contractor agrees to (i)<br />
provide a drug-free workplace for the contractor's employees; (ii) post in conspicuous places,<br />
available to employees and applicants for employment, a statement notifying employees that the<br />
unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance<br />
or marijuana is prohibited in the contractor's workplace and specifying the actions that will be<br />
taken against employees for violations of such prohibition; (iii) state in all solicitations or<br />
advertisements for employees placed by or on behalf of the contractor that the contractor<br />
maintains a drug-free workplace; and (iv) include the provisions of the foregoing clauses in every<br />
subcontract or purchase order of over $10,000, so that the provisions will be binding upon each<br />
subcontractor or vendor.<br />
For the purposes of this section, “drug-free workplace” means a site for the performance of work<br />
done in connection with a specific contract awarded to a contractor, the employees of whom are<br />
prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession<br />
or use of any controlled substance or marijuana during the performance of the contract.<br />
W. NONDISCRIMINATION OF CONTRACTORS: A bidder, offeror, or contractor shall not be<br />
discriminated against in the solicitation or award of this contract because of race, religion, color,<br />
sex, national origin, age, disability, faith-based organizational status, any other basis prohibited by<br />
state law relating to discrimination in employment or because the bidder or offeror employs exoffenders<br />
unless the state agency, department or institution has made a written determination that<br />
employing ex-offenders on the specific contract is not in its best interest. If the award of this<br />
contract is made to a faith-based organization and an individual, who applies for or receives goods,<br />
services, or disbursements provided pursuant to this contract objects to the religious character of<br />
the faith-based organization from which the individual receives or would receive the goods,<br />
services, or disbursements, the public body shall offer the individual, within a reasonable period of<br />
time after the date of his objection, access to equivalent goods, services, or disbursements from an<br />
alternative provider.<br />
X. eVA Business-To-Government Vendor Registration: The eVA Internet electronic procurement<br />
solution, website portal www.eVA.virginia.gov, streamlines and automates government purchasing<br />
activities in the Commonwealth. The eVA portal is the gateway for vendors to conduct business<br />
with state agencies and public bodies. All vendors desiring to provide goods and/or services to the<br />
Commonwealth shall participate in the eVA Internet e-procurement solution either through the<br />
eVA Basic Vendor Registration Service or eVA Premium Vendor Registration Service. All bidders or<br />
offerors must register in eVA and pay the Vendor Transaction Fees specified below; failure to<br />
register will result in the bid/proposal being rejected.
Page 14 of 58<br />
Effective July 1, 2011, vendor registration and registration-renewal fees have been discontinued.<br />
Registration options are as follows:<br />
a. eVA Basic Vendor Registration Service: eVA Basic Vendor Registration Service includes<br />
electronic order receipt, vendor catalog posting, on-line registration, electronic bidding, and<br />
the ability to research historical procurement data available in the eVA purchase transaction<br />
data warehouse.<br />
b. eVA Premium Vendor Registration Service: eVA Premium Vendor Registration Service includes<br />
all benefits of the eVA Basic Vendor Registration Service plus automatic email or fax<br />
notification of solicitations and amendments.<br />
Vendor transaction fees are determined by the date the original purchase order is issued and are as<br />
follows:<br />
a. For orders issued prior to August 16, 2006, the Vendor Transaction Fee is 1%, capped at a<br />
maximum of $500 per order.<br />
b. For orders issued August 16, 2006 thru June 30, 2011, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 1%, capped at $500 per order.<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 1%, capped at $1,500 per<br />
order.<br />
c. For orders issued July 1, 2011 thru June 30, <strong>2012</strong>, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 0.75%, capped at $500 per order.<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 0.75%, capped at $1,500 per<br />
order.<br />
d. For orders issued July 1, <strong>2012</strong> and after, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 1%, capped at $500 per order.<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 1%, capped at $1,500 per<br />
order.<br />
The specified vendor transaction fee will be invoiced, by the Commonwealth of Virginia Department of<br />
General <strong>Services</strong>, approximately 30 days after the corresponding purchase order is issued and payable<br />
30 days after the invoice date. Any adjustments (increases/decreases) will be handled through purchase<br />
order changes.<br />
Y. AVAILABILITY OF FUNDS: It is understood and agreed between the parties herein that the agency<br />
shall be bound hereunder only to extent of the funds available or which may hereafter become<br />
available for the purpose of this agreement.
Page 15 of 58<br />
Z. SET-ASIDES: This solicitation is set-aside for DMBE certified small business participation only when<br />
designated “SET-ASIDE FOR SMALL BUSINESS” in the solicitation. DMBE certified small businesses<br />
are those businesses that hold current small business certification from the Virginia Department of<br />
Minority Business Enterprise. DMBE certified women- and minority-owned businesses are also<br />
considered small businesses when they have received DMBE small business certification. Small<br />
businesses must be certified by DMBE not later than the solicitation due date.<br />
AA. BID PRICE CURRENCY: Unless stated otherwise in the solicitation, offerors shall state offer prices in<br />
US dollars.<br />
BB. AUTHORIZATION TO CONDUCT BUSINESS IN THE COMMONWEALTH: A contractor organized as a<br />
stock or nonstock corporation, limited liability company, business trust, or limited partnership or<br />
registered as a registered limited liability partnership shall be authorized to transact business in the<br />
Commonwealth as a domestic or foreign business entity if so required by Title 13.1 or Title 50 of<br />
the Code of Virginia or as otherwise required by law. Any business entity described above that<br />
enters into a contract with a public body pursuant to the Virginia Public Procurement Act shall not<br />
allow its existence to lapse or its certificate of authority or registration to transact business in the<br />
Commonwealth, if so required under Title 13.1 or Title 50, to be revoked or cancelled at any time<br />
during the term of the contract. A public body may void any contract with a business entity if the<br />
business entity fails to remain in compliance with the provisions of this section.
Page 16 of 58<br />
VII. SPECIAL TERMS AND CONDITIONS<br />
A. ADVERTISING In the event a contract is awarded for supplies, equipment, or services resulting from<br />
this bid/proposal, no indication of such sales or services to the <strong>Library</strong> of Virginia will be used in<br />
product literature or advertising. The contractor shall not state in any of its advertising or product<br />
literature that the Commonwealth of Virginia or any agency or institution of the Commonwealth<br />
has purchased or uses its products or services.<br />
B. AUDIT: The contractor shall retain all books, records, and other documents relative to this contract<br />
for five (5) years after final payment, or until audited by the Commonwealth of Virginia, whichever<br />
is sooner. The agency, its authorized agents, and/or state auditors shall have full access to and the<br />
right to examine any of said materials during said period.<br />
C. ADDITIONAL USERS: This procurement is being conducted on behalf of state agencies, institutions<br />
and other public bodies who may be added or deleted at anytime during the period of the contract.<br />
The addition or deletion of authorized users not specifically named in the solicitation shall be made<br />
only by written contract modification issued by this agency or institution. Such modification shall<br />
name the specific agency added or deleted and the effective date. The contractor shall not honor<br />
an order citing the resulting contract unless the ordering entity has been added by written contract<br />
modification.<br />
D. PROPOSAL ACCEPTANCE PERIOD: Any bid in response to this solicitation shall be valid for (90) days.<br />
At the end of the (90) days the bid may be withdrawn at the written request of the bidder. If the<br />
bid is not withdrawn at that time it remains in effect until an award is made or the solicitation is<br />
canceled.<br />
E. CANCELLATION OF CONTRACT: The purchasing agency reserves the right to cancel and terminate<br />
any resulting contract, in part or in whole, without penalty, upon 60 days written notice to the<br />
contractor. In the event the initial contract period is for more than 12 months, the resulting<br />
contract may be terminated by either party, without penalty, after the initial 12 months of the<br />
contract period upon 60 days written notice to the other party. Any contract cancellation notice<br />
shall not relieve the contractor of the obligation to deliver and/or perform on all outstanding orders<br />
issued prior to the effective date of cancellation.<br />
F. SPECIAL EDUCATIONAL OR PROMOTIONAL DISCOUNTS: The contractor shall extend any special<br />
educational or promotional sale prices or discounts immediately to the Commonwealth during the<br />
term of the contract. Such notice shall also advise the duration of the specific sale or discount<br />
price.<br />
G. IDENTIFICATION OF PROPOSAL ENVELOPE: If a special envelope is not furnished, or if return in the<br />
special envelope is not possible, the signed bid/proposal should be returned in a separate envelope<br />
or package, sealed and identified as follows:<br />
From: ___________
Page 17 of 58<br />
Name of Bidder/Offeror Due Date Time<br />
________________<br />
Street or Box Number IFB No./RFP No.<br />
________________<br />
City, State, Zip Code IFB/RFP Title<br />
Name of <strong>Contract</strong>/Purchase Officer or Buyer<br />
The envelope should be addressed as directed on Page 1 of the solicitation.<br />
If a proposal not contained in the special envelope is mailed, the offeror takes the risk that the<br />
envelope, even if marked as described above, may be inadvertently opened and the<br />
information compromised which may cause the bid or proposal to be disqualified. Proposals<br />
may be hand delivered to the designated location in the office issuing the solicitation. No<br />
other correspondence or other proposals should be placed in the envelope.<br />
H. SMALL BUSINESS SUBCONTRACTING AND EVIDENCE OF COMPLIANCE:<br />
A. It is the goal of the Commonwealth that 40% of its purchases be made from small businesses.<br />
This includes discretionary spending in prime contracts and subcontracts. All potential<br />
bidders/offerors are required to submit a Small Business Subcontracting Plan. Unless the<br />
bidder/offeror is registered as a DMBE-certified small business and where it is practicable for<br />
any portion of the awarded contract to be subcontracted to other suppliers, the contractor is<br />
encouraged to offer such subcontracting opportunities to DMBE-certified small businesses.<br />
This shall not exclude DMBE-certified women-owned and minority-owned businesses when<br />
they have received DMBE small business certification. No bidder/offeror or subcontractor<br />
shall be considered a Small Business, a Women-Owned Business or a Minority-Owned Business<br />
unless certified as such by the Department of Minority Business Enterprise (DMBE) by the due<br />
date for receipt of bids or proposals. If small business subcontractors are used, the prime<br />
contractor agrees to report the use of small business subcontractors by providing the<br />
purchasing office at a minimum the following information: name of small business with the<br />
DMBE certification number, phone number, total dollar amount subcontracted, category type<br />
(small, women-owned, or minority-owned), and type of product/service provided.<br />
B. Each prime contractor who wins an award in which provision of a small business<br />
subcontracting plan is a condition of the award, shall deliver to the contracting agency or<br />
institution when requested, evidence of compliance (subject only to insubstantial shortfalls<br />
and to shortfalls arising from subcontractor default) with the small business subcontracting<br />
plan. When such business has been subcontracted to these firms and upon completion of the<br />
contract, the contractor agrees to furnish the purchasing office at a minimum the following<br />
information: name of firm with the DMBE certification number, phone number, total dollar
Page 18 of 58<br />
amount subcontracted, category type (small, women-owned, or minority-owned), and type of<br />
product or service provided. Payment(s) may be withheld until compliance with the plan is<br />
received and confirmed by the agency or institution. The agency or institution reserves the<br />
right to pursue other appropriate remedies to include, but not be limited to, termination for<br />
default.<br />
C. Each prime contractor who wins an award valued over $200,000 shall deliver to the<br />
contracting agency or institution when requested, information on use of subcontractors that<br />
are not DMBE-certified small businesses. When such business has been subcontracted to<br />
these firms and upon completion of the contract, the contractor agrees to furnish the<br />
purchasing office at a minimum the following information: name of firm, phone number, total<br />
dollar amount subcontracted, and type of product or service provided.<br />
I. REFERENCES: Bidders shall provide a list of at least 3 references where similar goods and/or<br />
services have been provided. Each reference shall include the name of the organization, the<br />
complete mailing address, the name of the contact person and telephone number.<br />
J. RENEWAL OF CONTRACT: This contract may be renewed by the Commonwealth upon written<br />
agreement of both parties for two (2) successive one year periods, under the terms of the current<br />
contract, and at a reasonable time (approximately 90 days) prior to the expiration.<br />
K. eVA Business-To-Government <strong>Contract</strong>s and Orders: It is anticipated that the contract will result<br />
in multiple purchase orders (i.e., one for each delivery requirement) with the eVA transaction fee<br />
specified below assessed for each order.<br />
a. For orders issued prior to August 16, 2006, the Vendor Transaction Fee is 1%, capped at a<br />
maximum of $500 per order.<br />
b. For orders issued August 16, 2006 thru July 1, 2011, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 1%, Capped at $500 per order.<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 1%, Capped at $1,500 per<br />
order.<br />
c. For orders issued July 1, 2011 thru June 30, <strong>2012</strong>, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 0.75%, Capped at $500 per order.<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 0.75%, Capped at $1,500 per<br />
order.<br />
d. For orders issued July 1, <strong>2012</strong> and after, the Vendor Transaction Fee is:<br />
(i) DMBE-certified Small Businesses: 1%, Capped at $500 per order.
Page 19 of 58<br />
(ii) Businesses that are not DMBE-certified Small Businesses: 1%, Capped at $1,500 per<br />
order.<br />
The specified vendor transaction fee will be invoiced, by the Commonwealth of Virginia<br />
Department of General <strong>Services</strong>, approximately 30 days after the corresponding purchase order is<br />
issued and payable 30 days after the invoice date. Any adjustments (increases/decreases) will be<br />
handled through purchase order changes.<br />
The eVA Internet electronic procurement solution, website portal www.eva.virginia.gov ,<br />
streamlines and automates government purchasing activities in the Commonwealth. The portal is<br />
the gateway for vendors to conduct business with state agencies and public bodies.<br />
Vendors desiring to provide goods and/or services to the Commonwealth shall participate in the<br />
eVA Internet e-procurement solution and agree to comply with the following: If this solicitation is<br />
for a term contract, failure to provide an electronic catalog (price list) or index page catalog for<br />
items awarded will be just cause for the Commonwealth to reject your bid/offer or terminate this<br />
contract for default. The format of this electronic catalog shall conform to the eVA Catalog<br />
Interchange Format (CIF) Specification that can be accessed and downloaded from<br />
www.eVA.virginia.gov. <strong>Contract</strong>ors should email Catalog or Index Page information to eVA-catalogmanager@dgs.virginia.gov.<br />
L. STATE CORPORATION COMMISSION IDENTIFICATION NUMBER: Pursuant to Code of Virginia 2.2-<br />
4311.2 subsection B, a bidder or offeror organized or authorized to transact business in the<br />
Commonwealth pursuant to Title 13.1 or Title 50 is required to include in its bid or proposal the<br />
identification number issued to it by the State Corporation Commission (SCC). Any bidder or<br />
offeror that is not required to be authorized to transact business in the Commonwealth as a foreign<br />
business entity under Title 13.1 or Title 50 or as otherwise required by law is required to include in<br />
its bid or proposal a statement describing why the bidder or offeror is not required to be so<br />
authorized. Indicate the above information on the SCC Form provided. <strong>Contract</strong>or agrees that the<br />
process by which compliance with Titles 13.1 and 50 is checked during the solicitation stage<br />
(including without limitation the SCC Form provided) is streamlined and not definitive, and the<br />
Commonwealth’s use and acceptance of such form, or its acceptance of <strong>Contract</strong>or’s statement<br />
describing why the bidder or offeror was not legally required to be authorized to transact business<br />
in the Commonwealth, shall not be conclusive of the issue and shall not be relied upon by the<br />
<strong>Contract</strong>or as demonstrating compliance.
Page 20 of 58<br />
RFP<br />
REQUEST FOR PROPOSAL<br />
Title: <strong>Library</strong> Materials<br />
Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />
(formerly Southwest Information Network Group, SWING)<br />
ATTACHMENT A<br />
Offeror Data Sheet<br />
QUALIFICATIONS OF THE OFFEROR: Offerors shall return a completed copy of this attachment with<br />
their proposals. Offerors shall exhibit sound business environment with experience in providing library<br />
materials, capability and capacity in all respects to fully satisfy the contractual requirements, including the<br />
number of years the offeror has been actively engaged in the business and favorable references from<br />
current accounts. To adequately evaluate proposals, <strong>MALiA</strong> requires the following information of all<br />
offerors.<br />
1. YEARS IN BUSINESS: Indicate the length of time the contractor has been in business providing<br />
these types of goods and services. Years _____48________ Months ____________<br />
2. REFERENCES: Offerors shall provide a list of 3 references where similar goods and/or services<br />
have been provided. Each reference shall include the name of the organization, the complete<br />
mailing address, the name of the contact person, telephone number and email address.<br />
Organization Address Contact Telephone/Email<br />
2.1.Tenn-Share 500 W. Church Ave. Knoxville, TN 37902 Melissa Brenneman, (865) 215-8723<br />
mbrenneman@knoxlib.org<br />
2.2.Massachusetts <strong>Library</strong> System 4 Sandy Lane Whately, MA 01093 Shirley MacLean<br />
(413) 665-9898 smaclean@masslibsystem.org<br />
2.3. South Carolina Association of Public Libraries Amy Schofield 1304 Broad Street,<br />
Camden, SC 29020 (803) 425-1508 amys@kershawcountylibrary.org<br />
3. CONTRACT ADMINISTRATION: List full names and addresses of the contractor and any<br />
branch offices that may be responsible for administering the contract.<br />
3.1. <strong>Contract</strong>or:<br />
Name: <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc.<br />
Address: One <strong>Ingram</strong> Blvd<br />
Address: P.O. Box 3006 City: La Vergne State: TN Zip: 37086-1986<br />
3.2. Person to contact re proposal:<br />
Name: Patrick McElhiney, <strong>Contract</strong> Management Specialist<br />
Telephone: (800) 937-5300 Fax: (615) 213-5196 E-Mail: ilsbids@ingramcontent.com
Page 21 of 58<br />
3.3. Person to contact re changes during the life of the contract:<br />
Name: Patrick McElhiney, <strong>Contract</strong> Management Specialist<br />
Address: One <strong>Ingram</strong> Blvd. City: La Vergne State: TN Zip: 37086-1986<br />
Telephone: (800) 937-5300 Fax: (615) 213-5196 E-Mail: ilsbids@ingramcontent.com<br />
4. CUSTOMER SERVICE:<br />
4.1.<strong>Contract</strong>or must have a sales representative for states served by <strong>MALiA</strong> (Virginia, Tennessee<br />
and North Carolina.)<br />
Name: Candy Ortman<br />
Address: One <strong>Ingram</strong> Blvd. City: La Vergne State: TN Zip: 37086-1986<br />
Telephone: (800) 937-5300, ext. 37471 Fax: (615) 213-5111 E-Mail:<br />
candy.ortman@ingramcontent.com<br />
4.2.<strong>Contract</strong>or must provide toll-free customer service telephone number and/or E-Mail, and an<br />
account representative must be assigned to the library to respond to problems (e.g., with orders,<br />
claims, renewals, invoices, credits) and provide management reports and data.<br />
Telephone: (800) 937-5300 E-Mail: ILScustomer.service@ingramcontent.com<br />
5. EXPERIENCE:<br />
In the space provided, give a description of the offeror's related work experiences that would<br />
demonstrate the offeror's ability to fulfill the contract. Include the extent to which your company<br />
is actively engaged in supplying, to libraries, materials of the type listed in this RFP.<br />
<strong>Ingram</strong> Content Group Inc. is part of the long tradition of successful companies built by the <strong>Ingram</strong> family<br />
of Nashville, Tennessee. Dedicated to helping content reach its destination by providing a broad range of<br />
physical and digital services to the book industry, <strong>Ingram</strong> has been a partner to librarians, educators,<br />
publishers, and booksellers, for more than four decades.<br />
As a leader in distribution, print-on-demand and digital solutions, <strong>Ingram</strong> provides librarians with<br />
immediate access to the largest selection of trade books, e-books, interactive textbooks, audio,<br />
magazines, and other book-related products in the industry. Publishers rely on <strong>Ingram</strong> as a key provider<br />
of demand-driven printing, digital, and marketing solutions. We provide secure, cutting-edge, and<br />
answers to the questions our publisher partners have about the changing opportunities in the book<br />
industry. No other single source has the comparable experience, expertise, and connectivity in bringing<br />
supply chain management, archive, and print and digital solutions to the market.
Page 22 of 58<br />
<strong>Ingram</strong>’s operating units are <strong>Ingram</strong> Book Company, <strong>Ingram</strong> International Inc., <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong><br />
Inc., <strong>Ingram</strong> Publisher <strong>Services</strong> Inc., <strong>Ingram</strong> Periodicals Inc., <strong>Ingram</strong> Marketing Group Inc., <strong>Ingram</strong> Digital,<br />
Lightning Source Inc., Spring Arbor Distributors Inc., Tennessee Book Company LLC, and Coutts<br />
Information <strong>Services</strong> Inc.<br />
<strong>Ingram</strong> is a privately held, family-owned corporation operating under the same ownership since our<br />
inception. The <strong>Ingram</strong> family is actively involved in the day-to-day operations of our company and has a<br />
vested interest in our customers’ satisfaction. A tremendous advantage of being a family-owned<br />
company is the history and stability of ownership backing our long-term plans to remain the number one<br />
book vendor and service provider in the library market. Our primary mission is to serve our customers<br />
with world class services and timely delivery of our customers’ orders. This enables your libraries to fulfill<br />
their mission to their patrons – by circulating as quickly as possible the titles they are looking for and need<br />
for their enrichment and reading or listening pleasures.<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc.<br />
To better support the unique needs of libraries, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> grew from a specialized<br />
department of <strong>Ingram</strong> Book Company in 1970 to a full-service library vendor. Because of our growth and<br />
success, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> incorporated in 1998 as a subsidiary of <strong>Ingram</strong> Industries Inc. Today we<br />
offer “one-stop shopping” for our library customers that includes our comprehensive Collection<br />
Development support, including our Standing Order and Continuations programs, as well as all-inclusive<br />
cataloging and processing services. Libraries may order books, spoken word audio materials, music,<br />
DVD, e-books and downloadable audio, and receive a full range of library value added services<br />
customized to the library’s individual needs.<br />
<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc. is headquartered in La Vergne, Tennessee, where our Inside Sales,<br />
Customer Care, Collection Development, Cataloging and Processing, and Executive and Sales staffs are<br />
located.<br />
6. COMPANY STABILITY:<br />
6.1 Describe your company's financial stability, available equipment, and other resources that<br />
will ensure the delivery of acceptable services to <strong>MALiA</strong>.
Page 23 of 58<br />
As an <strong>Ingram</strong> Content Group company, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> enjoys the benefit of being part of largest<br />
wholesale distributor of book-related product in the world, including physical book distribution, print on<br />
demand, and digital solutions. As such, we have established publisher relationships, inventory, and<br />
infrastructure in place to provide our customers with an unparalleled speed of delivery.<br />
Due to our extensive physical and digital infrastructures, <strong>Ingram</strong> is the supplier best able to develop and<br />
implement innovative and cost-saving services for libraries. It is also best placed to innovate in the future.<br />
As an <strong>Ingram</strong> Content Group company, we have already brought new services, content, and added-value<br />
to libraries. The <strong>Ingram</strong> Content companies offer a broad range of physical and digital services to the<br />
book industry and provide immediate access to the largest selection of books and book-related products<br />
in the North America. The financial, professional and technological resources we are able to draw on,<br />
position us at the forefront of industry developments. <strong>Ingram</strong> is in a strong position both financially and<br />
structurally to serve the needs of <strong>MALiA</strong>.<br />
6.2 Explain how that your company is a prime jobber dealing directly with publishers. Include a<br />
list of the publishers/distributors represented. (If that list is too long, list the<br />
publishers/distributors NOT represented and indicate that you have chosen this option.)<br />
<strong>Ingram</strong> is the largest book distributor in North America and has long-standing relationships with major<br />
book publishers. <strong>Ingram</strong> represents over 65,000 publishers and imprints. Our unmatched nationwide<br />
inventory ensures the highest fill rates in the industry. <strong>Ingram</strong>’s on-hand inventory represents the largest<br />
range of publishers in the industry today, including trade, university press, small press, and specialty<br />
publishing houses.<br />
We are the exclusive distributor for more than 100 publishers through <strong>Ingram</strong> Publisher <strong>Services</strong> Inc.<br />
<strong>Ingram</strong> can provide titles that are in print and available from the publisher. Some publishers choose to sell<br />
only directly to end users such as schools or libraries. These “direct-only publishers are defined as those<br />
publishers whose titles are not available on the open market to distributors.<br />
With our proposal we have provided a list of current active publishers. Because of the size of the file, we<br />
have provided a copy on CD-ROM. Because we continue to build relationships with publishers and<br />
increase inventory, the list may not be all-inclusive.
Page 24 of 58<br />
RFP<br />
REQUEST FOR PROPOSAL<br />
Title: <strong>Library</strong> Materials<br />
Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />
(formerly Southwest Information Network Group, SWING)<br />
ATTACHMENT B<br />
Service Requirements Deemed Important<br />
in Consideration of <strong>Contract</strong>or Selection<br />
Offerors shall return a completed copy of this attachment with their proposals, indicating how they will<br />
meet each requirement in regard to the scope and suitability of the work to be performed, capability and<br />
capacity to fully satisfy contract requirements, the manner in which these services are to be provided,<br />
approach to providing the service, and ability to meet schedules. The following section is an itemized<br />
checklist of the service requirements to be considered. In the space provided, describe the services that<br />
will be performed by the contractor. Additional documents may be attached only if necessary.<br />
LOT 1 - BOOKS<br />
1.1. Approximate number of publishers/distributors you can supply (by category):<br />
<strong>Ingram</strong> represents over 65,000 publishers and imprints.<br />
1.2. Approximate number of titles you currently supply:<br />
<strong>Ingram</strong>’s active title database includes over 9,000,000 titles.<br />
1.3. Types of materials you can supply (check all that apply):<br />
_X Fiction<br />
_X Nonfiction<br />
_X Reference<br />
_X Current/popular<br />
_X Backlist<br />
_X* Out-of-print<br />
_X Continuations<br />
*Through ipage <strong>Ingram</strong> offers the services of our Hard-To-Find Books Search, with which Libraries can<br />
search for and order out of print titles. Please note that titles ordered through this service do not receive<br />
contract discounts and these services are not part of this contract. <strong>Ingram</strong> simply acts as a third party,<br />
offering this valuable service to our customers.<br />
1.4 Types of audience you can supply<br />
_ X__Children<br />
_ X__Young Adult<br />
_ X__Adult
Page 25 of 58<br />
LOT 2- Audio/Visual<br />
2.1 Approximate number of publishers/distributors you can supply (by category):<br />
For spoken word audio, <strong>Ingram</strong> represents over 850 publishers and imprints. <strong>Ingram</strong> represents more<br />
than 950 video suppliers.<br />
2.2. Approximate number of titles you currently supply:<br />
Our spoken word audio inventory includes 72,000+ titles, including abridged and unabridged editions<br />
including CD, cassette, and Playaway formats. We also inventory more than 15,000 music titles on<br />
Compact Disc, from classical to library appropriate popular titles.<br />
With 80,000+ DVD and 5,500 Blu-ray titles, <strong>Ingram</strong> offers one of the most comprehensive inventories of<br />
DVDs in the country. <strong>Ingram</strong> represents more than 950 video suppliers with titles in categories such as<br />
popular box office, foreign and independent films, and family films. We also provide an extensive line of<br />
nonfiction and children's titles. Through our supplier, <strong>Ingram</strong> Entertainment, we provide access to nearly<br />
1,000,000 DVD and Blu-ray volumes.<br />
We also inventory more than 15,000 music titles on Compact Disc, from classical to library appropriate<br />
popular titles.<br />
2.3. Types of materials you can supply (check all that apply):<br />
__X___Audio- Music/Spoken Word<br />
2.3.1 _ X __Cassette Tapes<br />
__ X __Compact Discs<br />
__ X __Video<br />
A) __ X __ Classical<br />
B) __ X __ Popular<br />
C) __ X __ Spoken Word<br />
2.3.2 ___ X*____VHS<br />
____ X ___ DVD<br />
* We anticipate that we will continue to provide VHS format as long as it is supported by the studios and<br />
is available through our partnership with <strong>Ingram</strong> Entertainment.<br />
A) __ X __Educational<br />
B) __ X __Feature/Entertainment<br />
C) __ X __Foreign<br />
D) __ X __ Instructional<br />
2.4 Types of audience you can supply<br />
_ X _Children<br />
_ X _Young Adult<br />
_ X _Adult
Page 26 of 58<br />
LOT 3 - SOFTWARE<br />
3.1 Approximate number of publishers/distributors you can supply (by category):<br />
<strong>Ingram</strong> provides video games from 56 game suppliers.<br />
3.2. Approximate number of titles you currently supply:<br />
Our video game inventory includes over 2,400 titles from the following platforms: PlayStation®2 (PS2),<br />
PlayStation ®3 (PS3), Xbox 360®, Nintendo® Wii, Nintendo® Dual Screen (Nintendo DS), and<br />
PlayStation®Portable (PSP).<br />
3.3. Types of materials you can supply (check all that apply):<br />
_____<strong>Library</strong><br />
_____Business<br />
_____ Home<br />
_____Educational<br />
__X__Games<br />
<strong>Ingram</strong> can also provide software that is included with a book title.<br />
3.4 Types of audience you can supply<br />
LOT 4 –E- BOOKS<br />
_ X _Children<br />
_ X _Young Adult<br />
_ X _Adult<br />
4.1 Approximate number of publishers/distributors you can supply (by category):<br />
Myi<strong>Library</strong> includes titles from over 1,000 publishers and imprints.<br />
4.2. Approximate number of titles you currently supply:<br />
Myi<strong>Library</strong> includes more than 300,000 e-book titles.<br />
4.3. Types of materials you can supply (check all that apply):<br />
__Fiction<br />
_X_Nonfiction<br />
_X_Reference<br />
__Current/popular<br />
__Backlist<br />
__Out-of-print<br />
__Continuations<br />
Myi<strong>Library</strong> launched its download capability in the summer of 2010, purposely delayed while waiting for<br />
the device trends to stabilize. In light of this, we were also waiting on acquiring trade content as we are<br />
aware that the public library market desires their content to be available for download. Given those two<br />
facts, our trade content is small in comparison to our vast library of almost 300,000 titles. However, we<br />
are pleased to say we are in the process of ingesting Random House US, Harlequin and Harper Collins<br />
content, to only name a few publishers.
Page 27 of 58<br />
4.4 Types of audience you can supply<br />
___Children<br />
___Young Adult<br />
_X_Adult<br />
4.5 Are you able to provide integrated search and access to full text on the same platform and user<br />
interface for both eBooks and databases?<br />
Please note <strong>Ingram</strong> does not provide databases.<br />
User Interface and Functionality<br />
The Myi<strong>Library</strong> platform integrates easily into OPAC systems for easy searching alongside your other<br />
information resources.<br />
End users have the option to view search and browse all available e-books purchased for the library's<br />
collection from the Myi<strong>Library</strong> 'Search & View' homepage. This site is dedicated solely to the users’ ebook<br />
reading experience. This website URL is http://lib.myilibrary.com. We have devoted the user<br />
experience to the search, discovery, and viewing of digital content for your users. In addition, the top<br />
portion of each page is allocated for library branding.
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Searching<br />
There are several different ways to search using the 'Quick Search' box on the Myi<strong>Library</strong> platform.<br />
To search the entire text of an e-book for a single word or a phrase, use the default "Full Text"<br />
search option. This option searches the entire text to find a match on any of the words entered.<br />
To find a match on the exact search phrase entered, use quotes ("") around the phrase to limit<br />
the results to that phrase only.<br />
To search the metadata of an e-book, use the "Keywords" search option. This option searches all<br />
of the metadata (including the title) to find a match on any of the words entered. To find a match<br />
on the exact search phrase entered, use quotes ("") around the phrase to limit the results to that<br />
phrase only.<br />
To match on a specific e-book, use the "Title" or "EAN/ISBN" search option. The "Title" option<br />
searches titles to find a match on any of the search terms entered. The "EAN/ISBN" option<br />
searches EANs/ISBNs to find a match on the EAN/ISBN. To find a match on the exact title<br />
entered, use quotes ("") around the title to limit the results to that title only.<br />
To find a specific author, use the "Author" search option. You can find matches by first, middle or<br />
last name or any combination of these names. This option searches all authors to find a match on<br />
any of the names entered. To find a match on an exact author, use quotes ("") around the name<br />
to limit the results to that author only.<br />
To find a specific publisher, use the "Publisher" search option. This option searches the publisher<br />
names to find a match on any of the words entered. To find a match on an exact publisher, use<br />
quotes ("") around the publisher name to limit the results to that publisher only.
Page 29 of 58<br />
Myi<strong>Library</strong> also offers users an Advanced Search option:<br />
Search results may be date published, relevance, or title. Users may also refine results by subject or<br />
publisher, or show results that start with a selected letter.
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Additionally, once inside the book, users can search within in the content.<br />
4.6 Are your eBooks maintained on a third party dark archive, from which they could be made accessible<br />
in the event your platform ceases to exist?<br />
Myi<strong>Library</strong> offers its e-books on a full-ownership model rather than a subscription based model. The price<br />
of a Myi<strong>Library</strong> e-book title includes perpetual access as long as the <strong>Library</strong> pays the annual access fee<br />
to renew access to its Myi<strong>Library</strong> e-book collection. If the <strong>Library</strong> opts to no longer renew access by not<br />
paying the annual access fee at the renewal date, the <strong>Library</strong> has no further rights to access the e-book<br />
titles purchased from Myi<strong>Library</strong>, but may reactivate full access with the resumption of access fee<br />
payments.<br />
If any title in the <strong>Library</strong>’s Myi<strong>Library</strong> e-book collection becomes unavailable due to a legal distribution<br />
issue with the right’s holder, an alternative title can be selected as a replacement up to the value of the<br />
pulled title’s invoiced price. This situation is very rare, since it is more common to merely discontinue<br />
future sales of an affected title versus pulling the titles already sold.<br />
<strong>Ingram</strong> now has an agreement in place with OCLC to develop a partnership for archiving solutions that<br />
provide complete ongoing access to all purchased Myi<strong>Library</strong> content.<br />
We are currently in discussions with other e-book aggregators to come an agreement to support content<br />
migration in the event that an aggregator’s platform becomes defunct.
Page 31 of 58<br />
4.7 For purchased eBooks, are there limits to the number of times per year any given title can be accessed<br />
or loaned?<br />
The Myi<strong>Library</strong> platform does not place restrictions on the number of times a title can be accessed or<br />
loaned, unless the publisher has placed such restrictions.<br />
4.8 Do you offer eBook download (download of entire eBooks)?<br />
Myi<strong>Library</strong> does support downloading e-books to popular e-readers. This service lets your patrons borrow<br />
Myi<strong>Library</strong> titles for a specific lending period and take those borrowed titles ‘on the go’ using their<br />
personal e-readers.<br />
• Lending a Downloadable e-Book Works Like a Print Book. Patrons find eligible e-books through<br />
standard searching and can either download the title immediately or place a hold and join a waiting<br />
queue, if all available copies are currently checked out to other patrons. To download the title patrons<br />
select their lending period (from a predetermined range set by the <strong>Library</strong>). Once the lending period<br />
expires, the title is immediately returned to library circulation or delivered to the next patron in the<br />
waiting queue.<br />
• Automated Notification When Titles are Available. If a patron has placed a hold on a title, we will<br />
email that patron automatically when the title is ready to checkout and download. As patrons must<br />
login to their personal accounts to place the hold, we know their email address. So, we’ll send them an<br />
email once the title is ready, giving the patrons 48 hours to checkout and download the title. If they fail<br />
to check out the title in 48 hours, the title is returned to circulation or delivered to the next patron in the<br />
waiting queue.<br />
• Libraries Control Lending Parameters. We empower the libraries to determine their own lending<br />
parameters for downloadable e-books. Libraries dictate the range of days available (as low as 14 to as<br />
many as 30 days) to choose for lending as well as the maximum number of titles a patron can have<br />
checked out or on hold at any given time. The library controls these parameters, making personalized<br />
decisions that are best for the individual library.<br />
• Adobe® Digital Editions. Patrons will have to download and install Adobe Digital Editions on their local<br />
computer in order to read and/or transfer their downloaded e-books. This free software is available to<br />
download at http://www.adobe.com/products/digitaleditions/.<br />
• Popular e-Readers Supported. Some of the most popular e-reader devices, including the Sony line of<br />
e-readers as well as the Barnes & Noble NOOK are supported. The full list of compatible devices<br />
can be found here:<br />
http://blogs.adobe.com/digitalpublishing/supported-devices.<br />
• Reading e-Books on Apple® Devices. You can transfer our titles to the most prevalent Apple devices,<br />
such as the iPads®, iPhones® and the iPod touch®. Simply search in the App Store for keyword<br />
‘Adobe eBook’ to find free apps that will transfer your loaned e-book to your Apple device.<br />
4.8a Is there additional cost to enable download?<br />
The following is information for libraries interested in adding the Downloadable e-book option to their<br />
Myi<strong>Library</strong> platform:<br />
• A La Carte Download Fee. Libraries will pay a yearly fee to offer the Download option for all eligible<br />
Myi<strong>Library</strong> e-book titles.<br />
• Multi-User License. In order to comply with publishers’ concurrency requirement, libraries must<br />
purchase Multi-User licenses for any title they wish to offer the Download option. Any title that currently<br />
has a Single User license will not be eligible for Download.
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4.8b Is the checkout period configurable by the library? To what extent?<br />
Yes, libraries dictate the range of days available (as low as 14 to as many as 30 days) to choose for<br />
lending.<br />
4.8c Is maximum simultaneous checkouts per user configurable?<br />
Yes, libraries dictate the maximum number of titles a patron can have checked out or on hold at any given<br />
time.<br />
4.8d Do you offer holds functionality?<br />
Our online model lets multiple users view an e-book at the same time thanks to our concurrent user<br />
model. However, only a limited number of ‘downloadable’ copies are available at the same time. If all<br />
available copies are currently checked out, you may place a hold on the title or simply view the title<br />
online.<br />
4.9 For purchased eBooks, what concurrent user options do you offer? If multiple, please specify<br />
number of concurrent users.<br />
Our standard multi-user license is based on three (3) concurrent users. Additional licensing options can<br />
be negotiated.
Page 33 of 58<br />
General questions pertaining to all formats.<br />
1. Are you the sole source of any material offered? Yes____ No_X__<br />
If yes, describe:<br />
2. Do you supply country of foreign publishers? Yes____ No_X__<br />
If yes, describe:<br />
3. Provide evidence that demonstrates that your company maintains sufficient inventory to supply<br />
up to 10 copies of most titles without backordering.<br />
<strong>Ingram</strong> typically maintains the following inventory figures in our national distribution centers:<br />
� 25,000,000+ book units<br />
� 300,000+ spoken word audio units<br />
� 1,000,000+ DVD units<br />
4. Describe how data about publishers/producers/distributors, titles, and availability are made<br />
available to customers.<br />
ipage Collection Development tools<br />
ipage provides a number of <strong>Ingram</strong>-created selection lists featuring titles of interest to libraries. ipage<br />
Home Left includes shortcuts to lists of Award Winners, Industry Bestsellers, iKids Approved Lists, Street<br />
Smart titles, <strong>Ingram</strong> Top 100, and other Lists to the Side. These lists offer a variety of subjects and can<br />
be imported into your own selections lists to simplify the selection process.<br />
The Collection Development tab of ipage also lists resources and information on products of interest to<br />
librarians. You can also see innovative and creative lists of products you may wish to stock. Current Quick<br />
Lists include:<br />
� Adult New Readers<br />
� Classics<br />
� Religion and Spirituality<br />
� Top University Press Titles for Public Libraries<br />
These are just a few examples of the many available lists that are updated regularly and available 24/7 on<br />
ipage.<br />
Catalogs<br />
<strong>Ingram</strong>'s comprehensive family of trade catalogs showcases forthcoming and recently published titles in<br />
an attractive and easy-to-follow layout. Our catalogs also feature relevant and timely editorial content<br />
including author interviews, merchandising tips, and product news to help librarians stay abreast of trends<br />
in the book world. For those who like to shop from their computer, online access to catalog content is<br />
available to all ipage® subscribers. Catalogs include:<br />
Advance® - Our flagship publication, Advance details forthcoming hardcover, trade paper and audiobook<br />
titles, as well as Lightning Source on-demand titles, approximately two months prior to release. Each<br />
issue of Advance® also features relevant and timely editorial content.
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Children’s Advance® - Children's Advance features title listings and annotations of new children's titles<br />
available from <strong>Ingram</strong>. The catalog also spotlights individual children's book authors and major new<br />
releases.<br />
Home & Garden Advance® - Home & Garden Advance features domestically themed titles from such<br />
categories as home improvement, landscaping, quilting, pottery and ceramics, candle making, cooking,<br />
and much more.<br />
Mind, Body & Spirit Advance® - Mind, Body & Spirit Advance explores titles in such growing areas of<br />
interest as health and fitness, self-help, spirituality, astrology, feng shui, and much more.<br />
Parent Resources Advance® - Covering everything from parenting and child development to home<br />
schooling resources, Parent Resources Advance serves as an essential resource for family-focused titles.<br />
Professional, Technical, Reference, and Computer Books Advance® - Professional Technical<br />
Reference/Computer Advance combines annotations for a concentrated assortment of professional titles<br />
with insightful guidance for a general audience.<br />
Travel Advance® - Travel Advance includes timely category listings of travel titles, author interviews,<br />
feature articles on industry trends, and valuable merchandising pointers.<br />
E-Catalogs<br />
E-Catalogs transform existing print publications into enhanced Web versions with multiple browsing<br />
options and interactive features including keyword search, zoom and magnifier functions, sticky notes, email<br />
options, and easy ordering.<br />
Simply click any of the E-Catalog links on our website at www.ingramlibrary.com to start browsing.
Page 35 of 58<br />
5. Do you offer an electronic system for placing orders and performing related services?<br />
Yes_X__ No____<br />
If yes, describe costs and what equipment, etc., is needed by MALIA libraries to participate.<br />
<strong>Ingram</strong> provides two systems for electronic ordering: FlashBack Electronic Ordering Software and ipage,<br />
our web-based tool. FlashBack software is provided free of charge. ipage is also available free of charge<br />
to <strong>Ingram</strong> customers.<br />
8. Do you support online order transfer from the local library’s acquisition system?<br />
Yes_X__ No____<br />
Cross out the items not covered: adult trade hardcover, quality paperbacks, mass-market<br />
paperbacks, pre-bound paperbacks; juvenile trade hardcover, publishers' library bindings, pre-bound<br />
books; university press trade and non-trade; serial book continuations; reference works; audio<br />
(spoken word), audio (music), video, software, CD-ROM.<br />
If yes, what equipment, etc., is needed by libraries to participate?<br />
With a group of specialists dedicated to EDI functionality, <strong>Ingram</strong> works with automation vendors to<br />
ensure all automation systems communicate effectively with ours resulting in efficient order placement.<br />
<strong>Ingram</strong> makes library automation system vendors aware of new developments and features in EDI as well<br />
as works with new vendors as they develop EDI functionality.<br />
<strong>Ingram</strong> supports both basic and enriched ordering via EDI. Enriched capabilities depend upon the<br />
automation system vendor and typically includes sending line item specific information such as location,<br />
fund, and collection type along with the quantity. This information is used in the processing of materials<br />
and creation of holdings in MARC records purchased by the library.<br />
When a library wants to implement EDI, <strong>Ingram</strong> specialists provide you with the information needed to<br />
configure your local system, assist with ipage record setup and downloading, and run a test order through<br />
our system for you to verify the results.<br />
The following shows supported vendor and systems:<br />
Vendor: System Name:<br />
Auto-Graphics Verso<br />
ExLibris Aleph<br />
Innovative Interfaces Millennium<br />
(Open Source) Evergreen<br />
(Open Source) Koha/GetIt<br />
Polaris Polaris<br />
Sirsi-Dynix Symphony<br />
Sirsi-Dynix Unicorn<br />
Sirsi-Dynix Horizon<br />
Sirsi-Dynix Dynix Classic<br />
The <strong>Library</strong> Corporation OSA<br />
The <strong>Library</strong> Corporation CARL • Solution<br />
The <strong>Library</strong> Corporation CARL • X<br />
<strong>Ingram</strong> supports EDI Transaction types and formats based on the capabilities of the library automation<br />
system. <strong>Ingram</strong> EDI offerings include:
Page 36 of 58<br />
EDIFACT Order, Enriched Order*, Order Response, and Invoice.<br />
X12 Order, Enriched Order*, Order Acknowledgment, and Invoice.<br />
Communications for all EDI formats and transactions is supported via FTP.<br />
9. Do you require a minimum order requirement including, rush orders? Yes____ No_X__<br />
If yes, describe:<br />
10. Do you accept telephone-ordering and/or E-mail for rush orders? Yes_X__ No____<br />
If yes, describe:<br />
<strong>Ingram</strong> defines a “rush” order as one that requires immediate turnaround and special shipping. These<br />
orders differ from a regular order in that they do not receive processing or cataloging services, are<br />
generally very small orders, and are placed “fill or kill” with no backorders accepted.<br />
<strong>Ingram</strong> can accept "rush" orders via toll-free telephone. All orders receive immediate online order entry,<br />
as well as instant title and stock verification. The <strong>Library</strong> may choose the shipping method they require,<br />
including UPS and Federal Express; however, the <strong>Library</strong> is responsible for freight charges on all rush<br />
orders shipped by channels other than <strong>Ingram</strong> standard shipping means, (i.e. Fed-Ex overnight, Saturday<br />
delivery). A separate account is necessary for rush orders. Any item purchased on a "rush" account will<br />
not receive processing or cataloging services.<br />
11. Do you assess a service charge for any item ordered on behalf of the library?<br />
Yes____ No_X__<br />
If yes, how is charge calculated and on what items?<br />
12. Do you offer continuation service for serial books? Yes_X__ No____<br />
If yes, describe how you accomplish the goal of providing additional titles in a series and any limit on the<br />
service.<br />
<strong>Ingram</strong>’s Continuation Program offers an easy way to update reference, travel, and other important series<br />
and serial collections. Our experienced, MLS-degreed librarians track the publication, change, cessation,<br />
or postponement of thousands of titles so you don’t have to.<br />
New titles are added to <strong>Ingram</strong>’s database several months in advance of publication. Our Continuations<br />
Program automatically places these titles on selection lists for your library based on your completed<br />
profile. For added convenience, your monthly reports are accessible on ipage® under the Programs &<br />
<strong>Services</strong> tab. If you are an Auto-Ship customer, these reports allow you flexibility to change your order<br />
before your titles are shipped. <strong>Ingram</strong> can cycle continuations titles to fit your needs.<br />
13. Do you offer leasing programs for books, audiobooks (CD or cassettes), music CDs, or video<br />
recordings (DVD or VHS)? Yes____ No_X__<br />
If yes, describe the services offered.
Page 37 of 58<br />
14. Reports: Describe the types and formats of reports that can be generated, schedule for supplying<br />
routine reports, list any costs, and include sample copies.<br />
14.1. Management reports: Examples include shipment history, title reports, etc.<br />
ipage’s account management features allow the <strong>Library</strong> to manage and monitor your accounts from a<br />
complete perspective. You can view and update your account information online and view current<br />
account set-up information. The <strong>Library</strong> can also view all open items, reference credit memos and open<br />
invoices, look at their last statement, and view the last six payments received by <strong>Ingram</strong>. All of this<br />
information will be available to the <strong>Library</strong> 24 hours a day, 7 days a week, making it even more<br />
convenient to use <strong>Ingram</strong> as your vendor.<br />
ipage has many account management tools. Through ipage, you can:<br />
Review your current account information, such as standard backorder instructions, primary<br />
distribution center, and more.<br />
Keep your contacts up-to-date with <strong>Ingram</strong> and make sure the right people receive the<br />
information they need to help you manage your account.<br />
Review your average discount.<br />
Returns<br />
ipage features the following returns reporting options. You can:<br />
Report overstocks or shortages.<br />
Determine the date your return was received.<br />
See whether a return is still in process.<br />
View credit memo information.<br />
Sales History<br />
The Reports feature of ipage lets you choose from the following reports that can be further customized by<br />
reporting period, distribution center, and product type:<br />
Sales History Report<br />
Returns History Report<br />
Sales/Returns History Report<br />
Sales/Returns History with Variances<br />
Report<br />
Return Rates Report
Page 38 of 58<br />
Collection Development reports<br />
Libraries can view master profile reports of ongoing standing orders on ipage. The reports contain item<br />
information including title, author, publisher, quantity, PO number, etc. Some reports also have programspecific<br />
information like frequency, cycle, and series title. Note: These reports are only available to those<br />
accounts that subscribe to the corresponding standing order programs and to those users who have been<br />
given access to reports by their ipage administrators.<br />
Acquisitions status<br />
Under the Order tab, simply click Acquisitions Status for a listing of Order Easy Clicks, including:<br />
All Open Items<br />
Open Purchase Order Summary, which includes the PO number, date ordered, total units open,<br />
units in process, and units backordered<br />
Backordered Items, which includes date ordered, product code, product name, format, PO<br />
number, quantity, and warehouse<br />
Recently Shipped Orders, which includes date shipped, order entry number, number of cartons,<br />
and shipping tracking number<br />
ipage order history, which shows order date and time, PO number, and who the order was placed<br />
by. It also provides a link to an Order Confirmation which gives a detailed summary of the order,<br />
including title, author, ISBN, whether the item is shipped or backordered, and retail price
Page 39 of 58<br />
14.2. Status Reports: When materials cannot be shipped immediately, contractor will supply<br />
status reports within 7 days of receipt of an order detailing out of print, out of stock indefinitely,<br />
out of stock temporarily, publication cancelled, not yet published, etc. Yes_X__ No____<br />
Remarks:<br />
Status Reports come in the form of our Packing Slip and our Title Status Report. The packing slip, which<br />
is enclosed in the initial shipment, will supply you with the status of any book that has been shipped,<br />
backordered, or is out of print. The packing slip will be alphabetized by title. Titles that were not included<br />
in the initial shipment will have a “B” in the “BO” column if they have been backordered. An “S/W” will<br />
identify those titles that will be shipped from your secondary distribution center. Titles that cannot be<br />
supplied in your normal backorder period will automatically cancel. These titles will be identified with a<br />
blank space in the “BO” column.<br />
The Title Status Report is sent to customers on a monthly basis. This report will update customers on<br />
current backorder status information as well as indicate which titles could not be supplied within your<br />
normal backorder period. Listed below are the most frequently used stock abbreviations that will appear<br />
on the Title Status Report:<br />
B/O = Out of stock at this time and on backorder for you<br />
NLS = Title is no longer stocked by <strong>Ingram</strong><br />
NYR = Title is not yet received by <strong>Ingram</strong> into the distribution center<br />
OSI = Out of stock indefinitely by the publisher<br />
PPD = Title has been postponed by the publisher<br />
OP = Title is now out of print at the publisher<br />
CANC = Title has been cancelled at this time by the publisher<br />
With ipage, the <strong>Library</strong> can also view backordered items. Under the Order tab, simply click Acquisitions<br />
Status for a listing of Order Easy Clicks, including backordered items.
Page 40 of 58<br />
14.3. Cancellation Reports: <strong>Contract</strong>or will report which titles cannot be supplied within 120 days<br />
of receipt of order. Yes_X__ No____ Remarks:<br />
As described above, the Title Status Report will be sent on a monthly basis.<br />
14.4. Annual Reports: <strong>Contract</strong>or will provide to the library annual report details, including<br />
number of items shipped; total net dollars invoiced for products shipped; total list price dollars for<br />
products shipped; net unit item price for products shipped; average number of copies per title<br />
ordered; percentage of purchase by category outline in Attachment C. Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong> can provide a usage report showing total dollar amounts spent by each billing account set up<br />
under this <strong>Contract</strong>. This report can be provided quarterly.<br />
14.5. Invoices: Invoices will be as stated below unless otherwise indicated under<br />
Remarks.<br />
14.5.1. Describe the types and formats of reports of billing procedures and options for<br />
varying invoices depending upon needs of individual MALIA member library.<br />
Remarks:<br />
<strong>Ingram</strong> can provide multiple copies of invoices, and they can be mailed or included with the shipment.<br />
Invoices are listed in the following order: (1) quantity, (2) author, (3) title, (4) publisher, (5) ISBN, (6)<br />
unit list price, (7) discount, (8) unit net price, and (9) total price. Items on invoices are listed<br />
alphabetically by either the author or the title per the <strong>Library</strong>’s request. All invoices have page numbers,<br />
your account number, the purchase order number (can be up to 22 characters in length), and our Federal<br />
ID number.<br />
With ipage, the <strong>Library</strong> is able to view all open items, reference credit memos, and open invoices,<br />
including invoice details. The <strong>Library</strong> can also look at its last statement and view the last six payments<br />
received by <strong>Ingram</strong>.
Page 41 of 58<br />
ipage Invoices<br />
We offer the convenience of having invoices available to our customers online via ipage our web-based<br />
selection, ordering, and account management tool. With ipage, invoices are available to view and print on<br />
demand the moment they become available.<br />
“Invoice in the Box”<br />
<strong>Ingram</strong> also has the option available to libraries to have their invoice put inside the box of shipped items.<br />
The invoice is in a modified easier to read format. With "Invoice in the Box", libraries can check in items<br />
against the invoice and do not have to wait for the invoice to arrive in the mail. The library still has the<br />
option to have multiple copies of the invoice. Please note that if invoices are included with the shipment,<br />
they cannot be mailed separately.<br />
14.5.2 Invoices will list code(s), applied line item, to indicate discount category (e.g., "T"<br />
for trade discount, "A" for academic, "J" for juvenile, etc.). Yes_X__ No____<br />
Remarks:<br />
Included on the invoice is a code for each binding type. Please refer to the list below for definitions. If a<br />
title is a <strong>Library</strong> Binding, it may be designated as such by the notation LIB after the title.<br />
R = Trade Hardcover<br />
Q = Trade “Quality” Paperback<br />
P = Mass Market Paperback<br />
W = Spoken Word Audio<br />
X = Music<br />
K = DVD<br />
14.5.3. <strong>Contract</strong>or will issue separate invoices for each purchase order and reference the<br />
purchase order on each invoice. Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong> can set accounts such that purchase orders will combine to ship as one order under one Order<br />
Entry number, but each PO will invoice separately. Items will be packaged according to account number,<br />
and may contain multiple purchase orders for that account. Items ordered on one account will not<br />
combine with orders placed on another distinct account. Each account will be assigned an individual<br />
account number. The purchase order number is referenced on the invoice.<br />
15. Fulfillment: Fulfillment will be as stated below unless otherwise specified under Remarks.<br />
15.1. <strong>Contract</strong>or will ship 50% of order from stock within 14 days of receipt of order.<br />
Yes_X__ No____<br />
Remarks:<br />
15.2. <strong>Contract</strong>or will ship 95% of each order within 120 days of receipt of order.<br />
Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong> offers the highest fill rate in the industry on first shipment of an order. <strong>Ingram</strong> can deliver 100% of<br />
an order within 90 days if publisher stock is available, meaning those that are not out of print, out of stock<br />
indefinitely with the publisher, or those not yet published.
Page 42 of 58<br />
15.3. <strong>Contract</strong>or will supply materials that are not currently available from publishers within 120<br />
days of receipt of order. Yes_X__ No____<br />
Remarks:<br />
*Provided the materials become available from the publishers.<br />
15.4. The library may cancel any title that is not received within 90 days of order date.<br />
Yes_X__ No____<br />
Remarks:<br />
Libraries may cancel any title that is not received within 90 days of order date, as long as the title has not<br />
yet been placed on a picking list for shipment.<br />
After receiving an order, <strong>Ingram</strong> will ship all titles currently in stock. Any remaining titles normally<br />
available through <strong>Ingram</strong> will then be placed on backorder for a period of time specified by you. At the<br />
end of the backorder period, all unfilled titles will automatically cancel, except for titles Not Yet Received<br />
from the publisher. Status Reports will be sent to each ordering agency to keep them updated on the<br />
status of their order(s).<br />
16. Accuracy: Accuracy will be as stated below unless otherwise indicated under Remarks.<br />
16.1. 99% of materials shipped will be the correct title, edition, and number of copies.<br />
Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong> strives to maintain 100% accuracy on all of our orders. Our annual shipping error rate is less than<br />
1%.<br />
16.2. <strong>Contract</strong>or will supply the latest edition of a title unless an earlier edition is specified.<br />
Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong>’s Order Entry system is ISBN driven. <strong>Ingram</strong> does not substitute titles unless the ISBN has been<br />
forwarded to a new edition.<br />
16.3. Binding supplied will be as specified in the order. Yes_X__ No____<br />
Remarks:<br />
<strong>Ingram</strong>’s Order Entry system is ISBN driven. We will ship the binding that is associated with the ordered<br />
ISBN; only those items ordered will be shipped. When searching for titles on ipage, our web-based tool,<br />
your librarians can easily access other available binding types for all titles.
Page 43 of 58<br />
17. Multiple Copies: Multiple copies of a title will be shipped together. Back-orders of parts of a<br />
multiple-copy title are not acceptable. Yes_X__ No____<br />
Remarks:<br />
We understand that SWING is requesting no partial shipments of a single title. Since you are a<br />
consortium, it is the ordering library’s responsibility to request that their individual accounts be set for no<br />
partials.<br />
With ipage ordering, the <strong>Library</strong> will be able to use real time stock checks while ordering to determine if<br />
there is enough stock of a particular title on hand in order for the desired number of copies to be provided<br />
in one shipment.<br />
18. Packaging: Each package will indicate the library's purchase order number, and only one purchase<br />
order may be represented in each package. Yes_X _ No_X__<br />
Remarks:<br />
The shipping label, which is placed on the carton, includes the customer name, address, and customer<br />
purchase order number. Items will be packaged according to account number, and may contain multiple<br />
purchase orders for that account.<br />
19. Packing Slips: A packing slip that duplicates the invoice will accompany each shipment.<br />
Yes_X _ No____<br />
Remarks:<br />
To offer you the shortest turnaround time, <strong>Ingram</strong> ships your order prior to creating an invoice. For your<br />
convenience, <strong>Ingram</strong> will include one packing slip with each shipment, which can be cross-referenced to<br />
the invoice.<br />
Each box in a single shipment will be plainly marked with the number of boxes in shipment, the library<br />
address, and a control number that can be used to cross reference the invoice when it is received. The<br />
packing slip is alphabetized by title. The carton containing the packing slip is marked.<br />
<strong>Ingram</strong>’s Packing Slip contains the following information:<br />
� <strong>Library</strong> shipping and billing address<br />
� Quantity ordered<br />
� Title<br />
� ISBN<br />
� Purchase Order Number<br />
� Discount<br />
� List Price<br />
� Extended Price
Page 44 of 58<br />
20. Defective Material: The library reserves the right to return defective material at the contractor's<br />
expense. There should be no exceptions to this. Yes_X _ No____<br />
Remarks:<br />
Any single copy of a non-processed/non-cataloged book ordered in good faith that is found to be<br />
damaged or unsuitable whether it is due to <strong>Ingram</strong>’s error or the purchaser’s error may be returned under<br />
our Hassle Free Return Policy within 60 days of invoice date. This policy does not apply to items<br />
designated as non-returnable. <strong>Ingram</strong> will pay return charges only on damaged/defective books or books<br />
shipped in error by <strong>Ingram</strong>. <strong>Ingram</strong> is not responsible for shipping and carrying charges on books<br />
returned for any other reason. Cataloged and processed books that are not damaged or defective cannot<br />
be returned.<br />
HASSLE FREE Book Returns Policy - <strong>Ingram</strong> recognizes that libraries occasionally need to return<br />
books. Expeditious handling and returning of books that are damaged, defective, or shipped in error can<br />
be assured by using a Hassle Free form. These forms are provided on the back of each packing list<br />
page, and discrepancy reports or returns should be postmarked no later than 60 days after invoice date.<br />
Detailed instructions are included on each form with a handy cut-out shipping label. A book with a<br />
publisher’s defect may be returned for up to one year from receipt.<br />
A credit memo will be mailed listing the item(s), dollar amount, and purchase order number credited.<br />
Credits will be reflected on the monthly statement with reference to the purchase order number.<br />
Upon receipt of the returned titles in our distribution center, <strong>Ingram</strong> will credit the <strong>Library</strong> for the cost of<br />
the item(s) plus freight charges calculated at the standard UPS rate for the weight of the items returned<br />
that are damaged, defective, or shipped in error by <strong>Ingram</strong>.<br />
The account management feature of ipage offers the ability to transmit certain returns information. You<br />
can create Hassle Free Returns forms and may also report shortages with the feature. After returns have<br />
been submitted, you may check the status of these returns including credit information.<br />
Spoken Word Audio Returns Policy – If defects are discovered with a spoken word audio within the first<br />
three (3) months of receipt, return it to <strong>Ingram</strong> using the above-mentioned Hassle Free form for a<br />
replacement copy. Please return all compact discs in a multi-CD title. If problems arise after the three (3)<br />
month period, please return the disc to the publisher. Brilliance offers a lifetime free replacement policy<br />
for their <strong>Library</strong> Edition product. Simply return the damaged product directly to the Brilliance Corporation<br />
at the address on the back of the box.<br />
21. Returns: All returns will be scheduled by the contractor for pick-up via UPS. Yes____ No_X _<br />
Remarks:<br />
The <strong>Library</strong> should return item(s) by using the Hassle Free Returns policy described above. Upon receipt<br />
of the returned titles in our distribution center, <strong>Ingram</strong> will credit the <strong>Library</strong> for the cost of the item(s) plus<br />
freight charges calculated at the standard UPS rate for the weight of the items returned that are<br />
damaged, defective, or shipped in error by <strong>Ingram</strong>. <strong>Ingram</strong>’s standard practice is to not issue a Call Tag<br />
for items needing to be returned.
Page 45 of 58<br />
22. Credits: <strong>Contract</strong>or will provide self-credit system for library to facilitate returns. Yes____ No_X _<br />
If yes, outline details.<br />
Remarks:<br />
<strong>Ingram</strong> no longer offers a self-credit system.<br />
23. Shipping: <strong>Contract</strong>or shall specify how shipping charges, if any, will be determined and shall indicate<br />
estimate cost of shipping for dollar amount of purchase order.<br />
Remarks:<br />
Orders will ship FOB Destination with <strong>Ingram</strong>-paid freight from your <strong>Ingram</strong> designated primary and<br />
secondary distribution centers. Distribution center is subject to change by <strong>Ingram</strong> to provide the best<br />
service for your <strong>Library</strong>. Items receiving processing and cataloging services may ship from a single<br />
distribution center exclusively. Should you choose to place an order from any of our other distribution<br />
centers, shipping charges averaging 3-7% of the total invoice price will be paid by <strong>Library</strong>. No handling<br />
fees or other charges are added. <strong>Ingram</strong> normally ships items via UPS ground transportation, <strong>Ingram</strong><br />
delivery, or common carrier.<br />
<strong>Ingram</strong> defines FOB Destination as <strong>Ingram</strong> being responsible for the products until they are actually<br />
delivered to the <strong>Library</strong>. Once the items have been delivered, liability lies with the receiving agency.<br />
We ask for your members’ assistance in keeping freight costs below 3% of total expenditures, so that we<br />
can continue to offer <strong>Ingram</strong>-paid in the future. <strong>Ingram</strong> reserves the right to adjust shipping schedules<br />
and/or order consolidation on any single account during the contract term to keep freight costs below 3%<br />
of expenditures. We will work closely with the individual library to insure that if any changes need to be<br />
made, they are in the best interests of both parties.<br />
Inside Delivery<br />
When requested by a customer, and if the carrier's operating conditions permit, the carrier may perform<br />
inside delivery. This service is provided to ground floors and those floors where elevator or escalator<br />
service is available. Please note that the carrier's only obligation is to get the freight inside the door or<br />
onto a dock. It is the <strong>Library</strong>’s responsibility to transfer the material to other desired destinations. If inside<br />
delivery is desired, the <strong>Library</strong> must specify this when establishing/updating their account(s). Where<br />
inside delivery is not provided, the carrier's only obligation is to move the freight to the back of the truck.<br />
Inside delivery will be clearly designated on the shipper’s bill of lading but not on the <strong>Ingram</strong> shipping<br />
label.<br />
Schools and Special Libraries<br />
<strong>Ingram</strong> will set up accounts for any schools and special libraries to receive two shipments per purchase<br />
order. Any in-stock, non-processed book will ship within 24 hours of order entry. Any remaining titles will<br />
then be placed on backorder for a period of time specified by you. At the end of the backorder period, all<br />
books that have come into stock will ship, and any remaining titles will automatically cancel. This second<br />
invoice will be marked as final. <strong>Ingram</strong> has found that this order type is especially helpful to schools and<br />
small libraries. By keeping shipments down to one initial shipment and one final shipment per distribution<br />
center and by giving you a final invoice, it is easier to track and close purchase orders.
Page 46 of 58<br />
24. Service Charge: The contractor shall describe the type of service fees levied for handling a MALIA<br />
account.<br />
Remarks:<br />
<strong>Ingram</strong> does not currently have any service charges for our services.<br />
25. Multiple Accounts: <strong>Contract</strong>or will provide at least 20 separate accounts for a given library. Materials<br />
in these accounts will be ordered separately and must be shipped and invoiced separately.<br />
Yes_X _ No____<br />
Remarks:<br />
<strong>Ingram</strong> can provide multiple accounts as required, however we ask for your members’ assistance in<br />
keeping freight costs below 3% of total expenditures, including limiting the number of shipping accounts<br />
wherever possible, unless <strong>Ingram</strong> internal operations require multiple accounts. Each account will be<br />
assigned an individual account number. Items will be packaged according to account number, and may<br />
contain multiple purchase orders for that account. Items ordered on one account will not combine with<br />
orders placed on another distinct account.<br />
26. Other <strong>Services</strong>: Specify other services provided.<br />
Please refer to the ADDITIONAL INFORMATION section beginning on Page 4 of our proposal.<br />
27. Service Requirements Not Met: If not covered under the sections above, list any specifications in this<br />
document that our company will be unable to meet. If you propose to meet service needs in an alternative<br />
fashion, give the alternative.<br />
Please refer to the ADDITIONAL INFORMATION section beginning on Page 4 of our proposal.
Page 47 of 58<br />
RFP<br />
REQUEST FOR PROPOSAL<br />
Title: <strong>Library</strong> Materials<br />
Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />
(formerly Southwest Information Network Group, SWING)<br />
ATTACHMENT C<br />
PRICING FOR OFFER CONSIDERATION<br />
Discounts for <strong>Library</strong> and Staff Orders<br />
Offerors shall return a completed copy of this attachment with their proposals. If pricing differs by type of<br />
library (public academic, school, special, or state agency), the contractor shall submit a separate copy of<br />
this attachment and specify the type of library for which pricing is proposed.<br />
<strong>MALiA</strong> desires an attractive, predictable pricing structure and, at the same time, a high level of order<br />
fulfillment. Accordingly, <strong>MALiA</strong> seeks to select one or more primary contractors as well as one or more<br />
secondary contractors.<br />
All discounts quoted will be applied to the publishers' lowest list price in effect at the time of shipment<br />
and exclude freight-pass-through pricing.<br />
All discounts will apply to all shipments, including backorders, for each order placed by the library.<br />
Participating libraries reserve the right to request supporting documentation (including copies of the<br />
publishers' invoices) on discount or service charge decisions of the contractor at any time during the<br />
contract period.<br />
MATERIAL DISCOUNT / PRICING<br />
LIBRARY TYPE (specify): _X_Public _X_Academic _X_School _X_Special _X_State Agency<br />
1. Books (Reference LOT 1) 1 Copy 2+ Copy<br />
1.1. Adult Trade Hardcover Bindings 46.0% 2-4 copies<br />
46.2% 5-9 copies<br />
1.1.1. Fiction __45.8%_ 46.5% 10+ copies<br />
46.0% 2-4 copies<br />
46.2% 5-9 copies<br />
1.1.2 Non-fiction __45.8%_ 46.5% 10+ copies<br />
1.2. Paperbacks 2-4 copies 40.0%<br />
5-9 copies 41.0%<br />
1.2.1. Quality 38.0% 10+ copies 42.0%<br />
2-4 copies 40.0%<br />
5-9 copies 41.0%<br />
1.2.2. Mass-market 38.0% 10+ copies 42.0%<br />
1.2.3. Pre-bound (Paperback pre-binding by HF Group) Same as Quality/Mass<br />
Market discounts + $4.85 per unit<br />
1.2.4. Time required to ship prebound orders: _4-6 weeks
Page 48 of 58<br />
MATERIAL DISCOUNT / PRICING<br />
1.3. Juvenile Titles 45.8% 1 copy<br />
46.0% 2-4 copies<br />
46.2% 5-9 copies<br />
1.3.1. Trade hardcover bindings 46.5% 10+ copies<br />
1.3.2. Publishers' library bindings ____18.0%____<br />
1.3.3. Reinforced bindings ____18.0%____<br />
1.3.4. Pre-bound books ____35.0%____<br />
1.3.5. Time required to ship prebound orders:<br />
In-stock, non-processed prebound books will ship within 24 hours of order entry._<br />
1.4. Small Press ___0-46.5%___<br />
1.5. University Press<br />
1.5.1 Trade __18.0%___<br />
1.5.2. Non-trade __18.0%___<br />
1.6. Serial Books (continuations) ____0-46.5%__<br />
Standing orders and Continuations will receive the same discount schedule as firm orders, as outlined<br />
above.<br />
1.7 Reference materials ____0-46.5%__<br />
Reference materials will receive discounts according to the binding type or press ordered as outlined<br />
above.<br />
Non-trade/short discounted titles will receive a 10% discount. All net titles are sold at 0% discount.<br />
1.8. Cataloging and Processing - Include total support detail and brochures for these services<br />
1.8.1. Complete cataloging and processing ____$1.19____<br />
Automated Package includes Mylar or Label Protectors, Spine Label, Barcode, MARC record<br />
1.8.2. Cataloging and processing without mylar jacket ____$1.19____<br />
Automated Package includes Mylar or Label Protectors, Spine Label, Barcode, MARC record<br />
1.8.3. Mylar jacket and kit, unfastened _____$1.59____<br />
Mylar jacket + Catalog Card Kit<br />
1.8.4. Mylar jacket, fastened or unfastened $0.60 unattached/ $0.69 attached<br />
1.8.5. Kit, unfastened (to include book pocket, book ____$0.99____<br />
card, spine label, complete set of catalog cards)<br />
Catalog Card Kit also includes book pocket<br />
1.8.6. Catalog card set ____$0.65____<br />
1.8.7. Machine-readable cataloging per record $0.45 disk or CD / $0.35 ipage or FTP<br />
1.8.8. Additional charges <strong>Ingram</strong> offers over 100 processing options. Please<br />
contact your Sales Representative for additional processing options.
Page 49 of 58<br />
1.8.9. Reinforced plastic cover for paperbacks: 5 mil thick ____$1.99____<br />
1.8.10. Lighter laminate: ____$1.79____<br />
Describe & specify thickness: 15 mil<br />
MATERIAL DISCOUNT / PRICING<br />
1.8.11. Theft-detection devices: attached ____$0.50____<br />
3M or Checkpoint Theft; 3M Spine Insert = $0.55<br />
1.8.12. Theft-detection devices: unattached ____$0.50____<br />
3M or Checkpoint Theft<br />
2. Audiovisual (Reference LOT 2)<br />
2.1. Formats<br />
2.1.1. Spoken word cassettes ___0 – 45% _<br />
2.1.2. Books on tape ___0 – 45% _<br />
2.1.3. Books on CD ___0 – 45% _<br />
80-85% of all spoken word audio receives the full 45% discount; however some spoken word is short<br />
discounted by the publisher<br />
2.1.4. Compact discs ___ 25.0% _<br />
Music on Compact Disc<br />
2.1.5 Music cassettes ___No Bid<br />
Video Games<br />
2.1.6 DVD ___20 – 35% _<br />
2.1.8 VHS ___20 – 35% _<br />
2.19 Others: _____5%______<br />
2.2. Performance rights<br />
2.2.1. Public ___No Bid<br />
2.2.2. Home use ___No Bid<br />
2.3. Cataloging and Processing -<br />
2.3.1. Catalog card sets ____$0.65____<br />
2.3.2. Machine-readable cataloging $0.45 disk or CD / $0.35 ipage or FTP<br />
2.3.3. Theft-detection devices ____$0.50____<br />
3M DCD-2 Theft Overlay = $1.33<br />
Provide complete information about what services are offered:<br />
<strong>Ingram</strong> offers over 100 processing options. Please contact your Sales Representative for<br />
additional processing options.
Page 50 of 58<br />
3. Software (Reference LOT 3)<br />
3.1. MAC ___No Bid<br />
3.2. Windows ___No Bid<br />
MATERIAL DISCOUNT / PRICING<br />
4.E-Books<br />
4.1.. Fiction ___5%____<br />
4.2. Non-fiction ___5%____<br />
4.3 For purchased eBooks, what fees or other charges are applied in addition to the eBook title<br />
price? Which of these are paid up front? And which are recurring?<br />
Volume discounting is available. Members may contact their Sales Representative for details.<br />
Myi<strong>Library</strong> has an annual license fee beginning at $500 which covers all maintenance and upgrades to<br />
the platform. The fee is based on library size as determined by library circulation. This is the lowest fee in<br />
the industry, as we want you to be able to spend your budget buying content, not just access.<br />
The annual fee for Device Download e-books is $500. A multi-user license is required. With a multi-user<br />
license, the first copy of the book remains online, and the additional copies (e.g. 2 copies with a threecopy<br />
multi-user license) would be available for download.<br />
The price of a Myi<strong>Library</strong> e-book title includes perpetual access as long as the library pays the annual<br />
access fee to renew access to its Myi<strong>Library</strong> e-book collection. If the library opts to no longer renew<br />
access by not paying the annual access fee at the renewal date, the library has no further rights to access<br />
the e-book titles purchased from Myi<strong>Library</strong>, but may reactivate full access with the resumption of access<br />
fee payments.<br />
If any title in the library’s Myi<strong>Library</strong> e-book collection becomes unavailable due to a legal distribution<br />
issue with the right’s holder, an alternative title can be selected as a replacement up to the value of the<br />
pulled title’s invoiced price. This situation is very rare, since it is more common to merely discontinue<br />
future sales of an affected title versus pulling the titles already sold.<br />
5. Delivery - INSIDE DELIVERY REQUIRED<br />
5.1. Prepaid FOB<br />
5.1.1. Destination <strong>MALiA</strong> libraries<br />
5.1.2. Point of Shipment Chambersburg, PA or La Vergne, TN<br />
5.2 Mode of shipment <strong>Ingram</strong> delivery, UPS or other common carrier
Page 51 of 58<br />
ATTACHMENT D<br />
SWING/<strong>MALiA</strong> Membership 2011-<strong>2012</strong><br />
1. Albemarle Regional <strong>Library</strong> Winton, NC<br />
2. Amherst County Public <strong>Library</strong> Amherst, VA<br />
3. Appomattox Regional <strong>Library</strong> Hopewell VA<br />
4. Augusta County Public <strong>Library</strong> Fishersville, VA<br />
5. Averett University/Mary B. Blount <strong>Library</strong> Danville, VA<br />
6. Bedford Public <strong>Library</strong> System Bedford, VA<br />
7. Blackwater Regional <strong>Library</strong> Courtland, VA<br />
8. Blue Ridge Community College Weyers Cave, VA<br />
9. Blue Ridge Regional <strong>Library</strong> Martinsville, VA<br />
10. Bluefield College/Easley <strong>Library</strong> Bluefield, VA<br />
11. Botetourt County Public <strong>Library</strong> Roanoke, VA<br />
12. Braswell Memorial Public <strong>Library</strong> Rocky Mount, NC<br />
13. Brevard College Brevard, NC<br />
14. Bridgeport Public <strong>Library</strong> Bridgeport, WV<br />
15. Bridgewater College/Alexander Mack <strong>Library</strong> Bridgewater, VA<br />
16. Bristol Public <strong>Library</strong> Bristol, VA<br />
17. Buchanan County Public <strong>Library</strong> Grundy, VA<br />
18. Buncombe County Public Libraries Asheville, NC<br />
19. Cabarrus County Public <strong>Library</strong> Concord, NC<br />
20. Caldwell County Public <strong>Library</strong> Lenoir, NC<br />
21. Campbell County Public <strong>Library</strong> Rustburg, VA<br />
22. Cape Fear Community College Wilmington, NC<br />
23. Caroline <strong>Library</strong> Bowling Green, VA<br />
24. Carroll County Public Schools Hillsville, VA<br />
25. Central Rappahannock Regional <strong>Library</strong> Fredericksburg, VA<br />
26. Central Virginia Community College Lynchburg, VA<br />
27. Chapel Hill Public <strong>Library</strong> Chapel Hill, NC<br />
28. Charles Pinckney Jones Memorial <strong>Library</strong> Covington, VA<br />
29. Charlotte County <strong>Library</strong> Charlotte Court House, VA<br />
30. Charlotte Mecklenburg <strong>Library</strong> Charlotte, NC<br />
31. Chesapeake Public <strong>Library</strong> System Chesapeake, VA<br />
32. Chesterfield County Public <strong>Library</strong> Chesterfield, VA<br />
33. Chesterfield County Public Schools Chesterfield, VA<br />
34. Cleveland County Memorial <strong>Library</strong> Shelby, NC<br />
35. Clifton Forge Public <strong>Library</strong> Clifton Forge, VA<br />
36. College of William & Mary, Wolf Law <strong>Library</strong> Richmond, VA<br />
37. Colonial Heights Public <strong>Library</strong> Colonial Heights, VA<br />
38. Craft Memorial <strong>Library</strong> Bluefield, WV<br />
39. Craig County <strong>Library</strong> New Castle, VA<br />
40. Culpeper County <strong>Library</strong> Culpeper, VA<br />
41. Cumberland County Public <strong>Library</strong> Cumberland, VA<br />
42. Danville Community College Danville, VA
Page 52 of 58<br />
43. Danville Public <strong>Library</strong> Danville, VA<br />
44. Davidson County Public <strong>Library</strong> Lexington, NC<br />
45. Department of Correctional Education Richmond, VA<br />
46. Duplin County <strong>Library</strong> Kenansville, NC<br />
47. Durham Technical Community College Durham, NC<br />
48. East Albermarle Regional <strong>Library</strong> System Elizabeth City, NC<br />
49. Eastern Shore Community College Melfa, VA<br />
50. Eastern Shore Public <strong>Library</strong> Accomac, VA<br />
51. Elizabethton/Carter County Public <strong>Library</strong> Elizabethton, TN<br />
52. Emory & Henry College/Kelly <strong>Library</strong> Emory, VA<br />
53. Essex Public <strong>Library</strong> Tappahannock, VA<br />
54. Fauquier County Public <strong>Library</strong> Warrenton, VA<br />
55. Fauquier County School Board Warrenton, VA<br />
56. Ferrum College/Stanley <strong>Library</strong> Ferrum, VA<br />
57. Fontana Regional <strong>Library</strong> Bryson City, NC<br />
58. Franklin County <strong>Library</strong> Lousiburg, NC<br />
59. Franklin County Public <strong>Library</strong> Rocky Mount, VA<br />
60. Galax-Carroll Regional <strong>Library</strong> Galax, VA<br />
61. Gaston County Public <strong>Library</strong> Gastonia, NC<br />
62. Germanna Community College Locust Grove, VA<br />
63. Gloucester County <strong>Library</strong> Gloucester, VA<br />
64. Halifax County <strong>Library</strong> Halifax, NC<br />
65. Halifax County-South Boston Public <strong>Library</strong> Halifax, VA<br />
66. Hampton Public <strong>Library</strong> Hampton, VA<br />
67. Hampton-Sydney College/Bortz <strong>Library</strong> Hampton-Sydney, VA<br />
68. Handley Regional <strong>Library</strong> Winchester, VA<br />
69. Hanover County Public Schools Ashland, VA<br />
70. Hardy County Public <strong>Library</strong> Moorefield WV<br />
71. Haywood County Public <strong>Library</strong> Waynesville, NC<br />
72. Henderson County Public <strong>Library</strong> Hendersonville, NC<br />
73. Henrico Public <strong>Library</strong> Henrico, VA<br />
74. Henrico County Public Schools Henrico, VA<br />
75. Heritage Public <strong>Library</strong> Providence Forge, VA<br />
76. J. Sargeant Reynolds Community College Richmond, VA<br />
77. James L. Hamner Public <strong>Library</strong> Amelia, VA<br />
78. Jefferson-Madison Regional <strong>Library</strong> Charlottesville, VA<br />
79. John Tyler Community College Chester, VA<br />
80. Johnson City Public <strong>Library</strong> Johnson City, TN<br />
81. King College/E.W. King <strong>Library</strong> Bristol, TN<br />
82. Lancaster Community <strong>Library</strong> (The Community Lib.) Kilmarnock, VA<br />
83. Liberty University, Guillermin <strong>Library</strong> Lynchburg, VA<br />
84. <strong>Library</strong> of Virginia Richmond, VA<br />
85. Lincoln County Public <strong>Library</strong> Lincolnton, NC<br />
86. Lonesome Pine Regional <strong>Library</strong> Wise, VA<br />
87. Lord Fairfax Community College Middletown, VA<br />
88. Lynchburg Public <strong>Library</strong> Lynchburg, VA<br />
89. Martinsburg-Berkeley County Public <strong>Library</strong> Martinsburg, WV<br />
90. Mary Riley Styles Public <strong>Library</strong> Falls Church, VA
Page 53 of 58<br />
91. Mauney Memorial <strong>Library</strong> Kings Mountain, NC<br />
92. McDowell County Public <strong>Library</strong> Marion, NC<br />
93. Meherrin Regional <strong>Library</strong> System Lawrenceville, VA<br />
94. Middlesex County Public <strong>Library</strong> Urbanna, VA<br />
95. Montgomery-Floyd Regional <strong>Library</strong> Christiansburg, VA<br />
96. Montgomery County Public Schools Christiansburg, VA<br />
97. Mooneyham Public <strong>Library</strong> Forest City, NC<br />
98. Mountain Empire Community College Big Stone Gap, VA<br />
99. National College Martinsville, VA<br />
100. Neuse Regional <strong>Library</strong> Kinston, NC<br />
101. New River Community College Dublin, VA<br />
102. Newport News Public <strong>Library</strong> System Newport News, VA<br />
103. Norfolk Public <strong>Library</strong> Norfolk, VA<br />
104. Northeast State Community College Blountville, TN<br />
105. Northern Virginia Community College Annandale, VA<br />
106. Northumberland Public <strong>Library</strong> Heathsville, VA<br />
107. Northwestern Regional <strong>Library</strong> Elkin, NC<br />
108. Nottoway County Public <strong>Library</strong> Crewe, VA<br />
109. Orange County Public <strong>Library</strong> Hillsborough, NC<br />
110. Orange County Public <strong>Library</strong> Orange, VA<br />
111. Pamunkey Regional <strong>Library</strong> Hanover VA<br />
112. Patrick Henry Community College Martinsville, VA<br />
113. Paul D. Camp Community College Franklin, VA<br />
114. Pearisburg Public <strong>Library</strong> Pearisburg, VA<br />
115. Pender County Public <strong>Library</strong> Burgaw, NC<br />
116. Pendleton County Public <strong>Library</strong> Franklin, WV<br />
117. Petersburg Public <strong>Library</strong> Petersburg, VA<br />
118. Piedmont Virginia Community College Charlottesville, VA<br />
119. Pittsylvania County Public <strong>Library</strong> Chatham, VA<br />
120. Polk County Public <strong>Library</strong> Columbus, NC<br />
121. Poquoson Public <strong>Library</strong> Poquoson, VA<br />
122. Portsmouth Public <strong>Library</strong> Portsmouth, VA<br />
123. Powhatan County Public <strong>Library</strong> Powhatan, VA<br />
124. Prince George County Schools Prince George, VA<br />
125. Prince William Public <strong>Library</strong> System Prince William, VA<br />
126. Public <strong>Library</strong> of Johnston County & Smithfield Smithfield, NC<br />
127. Pulaski County <strong>Library</strong> System Pulaski, VA<br />
128. Radford Public <strong>Library</strong> Radford, VA<br />
129. Radford University/McConnell <strong>Library</strong> Radford, VA<br />
130. Randolph-Macon College/McGraw <strong>Library</strong> Ashland, VA<br />
131. Rappahannock Community College Warsaw, VA<br />
132. Richmond Public <strong>Library</strong> Richmond, VA<br />
133. Richie County Public <strong>Library</strong> Harrisville, WV<br />
134. Roanoke County Public <strong>Library</strong> Roanoke, VA<br />
135. Roanoke Public <strong>Library</strong> Roanoke, VA<br />
136. Rockbridge Regional <strong>Library</strong> Lexington, VA<br />
137. Rowan Public <strong>Library</strong> Salisbury, NC<br />
138. Russell County Public <strong>Library</strong> Lebanon, VA
Page 54 of 58<br />
139. Salem Public <strong>Library</strong> Salem, VA<br />
140. Sampson-Clinton Public <strong>Library</strong> Clinton, NC<br />
141. Samuels <strong>Library</strong> Front Royal, VA<br />
142. Sandhills Community College Pinehurst, NC<br />
143. Selma Public <strong>Library</strong> Selma, NC<br />
144. Shenandoah County <strong>Library</strong> System Edinburg, VA<br />
145. Sheppard Memorial <strong>Library</strong> Greenville, NC<br />
146. Smyth-Bland Regional <strong>Library</strong> Marion, VA<br />
147. Southern Pines Public <strong>Library</strong> Southern Pines, NC<br />
148. Southside Regional Jail <strong>Library</strong> Emporia, VA<br />
149. Southside Regional <strong>Library</strong> Boydton, VA<br />
150. Southwest Virginia Community College Richlands, VA<br />
151. Spindale Public <strong>Library</strong> Spindale, NC<br />
152. Stanly County Public <strong>Library</strong> Albemarle, NC<br />
153. Staunton Public <strong>Library</strong> Staunton, VA<br />
154. Suffolk Public <strong>Library</strong> System Suffolk, VA<br />
155. Sullivan County Public <strong>Library</strong> Blountville, TN<br />
156. Tazewell County Public <strong>Library</strong> Tazewell, VA<br />
157. Tazewell County Schools Tazewell, VA<br />
158. Tidewater Community College Norfolk, VA<br />
159. Thomas Nelson Community College Hampton, VA<br />
160. Transylvania County <strong>Library</strong> Brevard, NC<br />
161. Union County Public <strong>Library</strong> Monroe, NC<br />
162. University of VA/College at Wise Wise, VA<br />
163. Vienna Public <strong>Library</strong> Vienna, WV<br />
164. Virginia Beach Public <strong>Library</strong> Virginia Beach, VA<br />
165. Virginia Highlands Community College Abingdon, VA<br />
166. Virginia State University/Johnston <strong>Library</strong> Petersburg, VA<br />
167. Virginia Western Community College Roanoke, VA<br />
168. Washington County Public <strong>Library</strong> (VA) Abingdon, VA<br />
169. Washington County Jonesborough Jonesborough, TN<br />
170. Wayne County Public <strong>Library</strong> Goldsboro, NC<br />
171. Waynesboro Public <strong>Library</strong> Waynesboro, VA<br />
172. Williamsburg Regional <strong>Library</strong> Williamsburg, VA<br />
173. Wilson County Public <strong>Library</strong> Wilson, NC<br />
174. Wythe-Grayson Public <strong>Library</strong> Wytheville, VA<br />
175. Wytheville Community College Wytheville, VA
Page 55 of 58<br />
Definitions<br />
ATTACHMENT E<br />
Small Business Subcontracting Plan<br />
Small Business: "Small business " means an independently owned and operated business which,<br />
together with affiliates, has 250 or fewer employees, or average annual gross receipts of $10 million or<br />
less averaged over the previous three years. Note: This shall not exclude DMBE-certified women- and<br />
minority-owned businesses when they have received DMBE small business certification.<br />
Women-Owned Business: Women-owned business means a business concern that is at least 51%<br />
owned by one or more women who are citizens of the United States or non-citizens who are in full<br />
compliance with United States immigration law, or in the case of a corporation, partnership or limited<br />
liability company or other entity, at least 51% of the equity ownership interest is owned by one or more<br />
women who are citizens of the United States or non-citizens who are in full compliance with United<br />
States immigration law, and both the management and daily business operations are controlled by one<br />
or more women who are citizens of the United States or non-citizens who are in full compliance with the<br />
United States immigration law.<br />
Minority-Owned Business: Minority-owned business means a business concern that is at least 51%<br />
owned by one or more minority individuals or in the case of a corporation, partnership or limited liability<br />
company or other entity, at least 51% of the equity ownership interest in the corporation, partnership,<br />
or limited liability company or other entity is owned by one or more minority individuals and both the<br />
management and daily business operations are controlled by one or more minority individuals.<br />
All small businesses must be certified by the Commonwealth of Virginia, Department of Minority<br />
Business Enterprise (DMBE) by the due date of the solicitation to participate in the SWAM program.<br />
Certification applications are available through DMBE online at www.dmbe.virginia.gov (Customer<br />
Service).<br />
Offeror Name: _____________________________________________<br />
Preparer Name: ________________________________________ Date: ____________________
Page 56 of 58<br />
Instructions<br />
A. If you are certified by the Department of Minority Business Enterprise (DMBE) as a small business,<br />
complete only Section A of this form. This shall not exclude DMBE-certified women-owned and<br />
minority-owned businesses when they have received DMBE small business certification.<br />
B. If you are not a DMBE-certified small business, complete Section B of this form. For the offeror to<br />
receive credit for the small business subcontracting plan evaluation criteria, the offeror shall identify<br />
the portions of the contract that will be subcontracted to DMBE-certified small business in this<br />
section. Points will be assigned based on each offeror’s proposed subcontracting expenditures with<br />
DMBE certified small businesses for the initial contract period as indicated in Section B in relation to<br />
the offeror’s total price.<br />
Section A<br />
If your firm is certified by the Department of Minority Business Enterprise (DMBE), are you certified<br />
as a (check only one below):<br />
______ Small Business<br />
______ Small and Women-owned Business<br />
______ Small and Minority-owned Business<br />
Certification number:__________________________Certification Date:___________________________<br />
Section B<br />
Populate the table below to show your firm's plans for utilization of DMBE-certified small businesses<br />
in the performance of this contract. This shall not exclude DMBE-certified women-owned and<br />
minority-owned businesses when they have received the DMBE small business certification. Include<br />
plans to utilize small businesses as part of joint ventures, partnerships, subcontractors, suppliers,<br />
etc.
Page 57 of 58<br />
B. Plans for Utilization of DMBE-Certified Small Businesses for this Procurement<br />
Small<br />
Business<br />
Name &<br />
Address<br />
DMBE<br />
Certificate #<br />
Totals $<br />
Status if<br />
Small<br />
Business is<br />
also: Women<br />
(W),<br />
Minority (M)<br />
Contact<br />
Person,<br />
Telephone &<br />
Email<br />
Type of<br />
Goods<br />
and/or<br />
<strong>Services</strong><br />
Planned<br />
Involvement<br />
During Initial<br />
Period of the<br />
<strong>Contract</strong><br />
Planned<br />
<strong>Contract</strong><br />
Dollars<br />
During Initial<br />
Period of the<br />
<strong>Contract</strong>
Page 58 of 58<br />
Attachment F<br />
State Corporation Commission Form<br />
Virginia State Corporation Commission (SCC) registration information. The offeror:<br />
� is a corporation or other business entity with the following SCC identification number: ____________<br />
-OR-<br />
� is not a corporation, limited liability company, limited partnership, registered limited liability<br />
partnership, or business trust -OR-<br />
� is an out-of-state business entity that does not regularly and continuously maintain as part of its<br />
ordinary and customary business any employees, agents, offices, facilities, or inventories in Virginia (not<br />
counting any employees or agents in Virginia who merely solicit orders that require acceptance outside<br />
Virginia before they become contracts, and not counting any incidental presence of the offeror in<br />
Virginia that is needed in order to assemble, maintain, and repair goods in accordance with the<br />
contracts by which such goods were sold and shipped into Virginia from offeror’s out-of-state location) -<br />
OR-<br />
� is an out-of-state business entity that is including with this proposal an opinion of legal counsel which<br />
accurately and completely discloses the undersigned offeror’s current contacts with Virginia and<br />
describes why those contacts do not constitute the transaction of business in Virginia within the<br />
meaning of § 13.1-757 or other similar provisions in Titles 13.1 or 50 of the Code of Virginia.<br />
**NOTE** Check the following box if you have not completed any of the foregoing options but currently<br />
have pending before the SCC an application for authority to transact business in the Commonwealth of<br />
Virginia and wish to be considered for a waiver to allow you to submit the SCC identification number<br />
after the due date for proposals (the Commonwealth reserves the right to determine in its sole<br />
discretion whether to allow such waiver): �
PUBLISHERS<br />
$5,000 Car Store<br />
(M)Other's Official<br />
** What Records ***<br />
.I.B.B. Records<br />
[Re]design<br />
{ Real Engine}<br />
0001d Publishing<br />
0845450 BC Ltd/Worldwide People Locaters Publishing<br />
1 2 3 Comics LLC<br />
1 Gypsy Press, Pllc<br />
1 Soul Publishing<br />
1 to 1 Publishers<br />
1,000 Pages Publishing<br />
10 * 18<br />
10 Cups Publishing<br />
10 Minutes to Change<br />
10 Second Enterprises L.L.C.<br />
10 Step Corporation<br />
10 to 2 Children's Books<br />
100 Minute Bible<br />
100 Talents Press<br />
100 Watt Press<br />
1000 Lakes Publishing LLC<br />
1001 Best Ways<br />
100k Media LLC<br />
1010 Media Group<br />
10-Q Publishing<br />
10t Records<br />
10-Talent Believers<br />
11.11 Publishers Pty Limited<br />
11/9 Publishing<br />
11:11 Publishers<br />
112 / Bad Boy Umvd<br />
1195 Press<br />
11b Presss<br />
11th Dimension Publications<br />
11th Dimension Publishing<br />
12 Gauge Comics<br />
12 Step Publishing<br />
12 to Midnight Inc.<br />
12]2 Publishing<br />
1201 Music<br />
121 Publications<br />
123 Books<br />
1244 Films<br />
125 Records
12th Street Hill Press<br />
12th Street Jam Books<br />
12th Street Press (New Shelves)<br />
13 Ghostz Management<br />
1320 Publishing<br />
1320 Records<br />
13th Amendment Freedom Week Movement<br />
14 Clicks<br />
14 Hands Press<br />
142 Now<br />
1421 Press<br />
143 Records<br />
1500 Books LLC<br />
17 20 Entertainment<br />
1770 Press<br />
1776 Press<br />
1889 Labs Ltd<br />
1889 Labs Ltd.<br />
19 Reasons, LLC<br />
1921 Pvg Publishing<br />
1938 Publishing Company<br />
1974media<br />
19th Hole Productions<br />
1asb Publishers<br />
1brick Publishing<br />
1sg Publishing<br />
1st Book Publishing<br />
1st Impression Publishing<br />
1st World <strong>Library</strong><br />
1st World <strong>Library</strong> Incorporated<br />
1st World Publishing<br />
1vigor, Incorporated<br />
1win Press<br />
2 Blossoms Records<br />
2 Busy Publishing<br />
2 D Visions Group<br />
2 Down Press Inc.<br />
2 Excel Now, LLC<br />
2 Junes Press<br />
2 Roads Publishing<br />
2.13.61 Publications<br />
20 Minutes to Less Stress, LLC<br />
2000 AD<br />
201 Press<br />
2016125 Ontario Limited<br />
2050 Consulting<br />
2087411 Ontario Inc.
20th Century Fox Home Entertainment<br />
21 Century Books<br />
21 Publishing Ltd<br />
21 Shi Ji Chu Ban She/Tsai Fong Books<br />
21st Century Baby Press<br />
21st Century Christian<br />
21st Century Press<br />
21st Century Publications<br />
21st Century Renaissance Books<br />
22 West Books<br />
220 Communications<br />
2204112 Ontario Inc.<br />
23 House<br />
23 House Publishing<br />
24 Hour Service Station<br />
24 Ore Cultura S.R.L.<br />
25 5 Books<br />
25th Year Publications<br />
26 Screenplays<br />
26 to Infinity Press<br />
260 Productions<br />
27th Dimension Publishing<br />
29 Days Inc.<br />
29jobs<br />
2bewise<br />
2b-Real Publishing, LLC<br />
2greenenergy<br />
2i3d Stereo Imaging<br />
2k4, Inc "Dba" Indican Pi<br />
2mpower<br />
2nd Sight Books<br />
2noit Media and Publishing<br />
2qt Limited (Publishing)<br />
2-Selfs Publishing Company<br />
3 Big Cats Publishing<br />
3 Boys Productions<br />
3 Deep Publishing<br />
3 Dimensional Wealth Publishing<br />
3 Dumplings Publishing<br />
3 Feet Publishing<br />
3 Finger Prints<br />
3 Men and a Grill Publishing<br />
3 Morgan Publishing<br />
3 N 1 Music Group<br />
3 Tree Music<br />
3.1 Music<br />
3/5ths Magic & Kemet Publishing Inc.
30 Cubits Press<br />
30 Day Books<br />
30 Degrees South<br />
30 Words<br />
303 Recordings<br />
30ad Media<br />
31 Woman LLC<br />
311 Publishing<br />
32. Jazz Records<br />
32gratitude, Incorporated<br />
34th Street Press<br />
357 Press<br />
35th Star Publishing<br />
36 Blue Gees Publishing<br />
360 Books, LLC<br />
37signals<br />
39 West Books<br />
39 West Press<br />
3a Pub.<br />
3ana'o Publishing<br />
3bl Publications LLC<br />
3blackdogs<br />
3c<br />
3cord Publishing<br />
3D Creative<br />
3D Press<br />
3D Publishing<br />
3dal, LLC<br />
3-Day Books<br />
3ddigitalphoto.com<br />
3dogs Publishing<br />
3dtotal Team<br />
3e Press<br />
3fingersn<br />
3g Publishing, Inc.<br />
3hliterary Enterprises<br />
3lb Games LLC<br />
3n3 LLC<br />
3-Queens Publications<br />
3raham Publisher<br />
3rd Coast<br />
3rd Koast Publishing<br />
3rd St. Brewery<br />
3rdguides<br />
3-Winged Creations<br />
4 Elements Publications<br />
4 Hearts Publications
4 His Glory Ministries<br />
4 Park Publishing<br />
4 Paws Publishing<br />
4 Square Books<br />
4 West Records<br />
4 Winds Fantasy Gaming<br />
40 Acres Press<br />
40 Below Ink<br />
40 Ounce Records<br />
40 West Records<br />
40 World Wide Entertainment<br />
4000 Series<br />
404 Music Group<br />
411 Publishing<br />
427 Publishing<br />
429 Records<br />
42nd Street Publishing<br />
4361 Press<br />
4465 Press<br />
47 Crows Publications<br />
47north<br />
48hrbooks<br />
4ad Records / WB Us<br />
4ad Records UK<br />
4D Cityscape Inc.<br />
4elliottpublishing, Inc.<br />
4evr Press, LLC<br />
4fairy, LLC<br />
4genpress<br />
4gz Real Estate, LLC<br />
4jc Tutoring<br />
4k Records<br />
4L Press<br />
4-L Publications<br />
4life Miracle Records<br />
4m Publications<br />
4orplay Publications<br />
4pirsq<br />
4rv Publishing LLC<br />
4shadow, LLC<br />
4sight Press<br />
4site Press<br />
4t2 Brand, LLC<br />
4th & Market<br />
4th Edition Publishing<br />
4th Estate, Limited<br />
4th Street Press
5 Continents<br />
5 Fold Media, LLC<br />
5 Kids and a Dog Publishing<br />
5 Minute Walk Records<br />
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50 Interviews Inc.<br />
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512K Entertainment<br />
52 Women<br />
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54 Candles Publishing<br />
555 Productions<br />
5550 Angstrom Press, LLC<br />
55bc<br />
567 Records<br />
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60 Minutes with Glenn Publications<br />
601 Records<br />
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65 Entertainmen<br />
671 Press<br />
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7 Brothers Records<br />
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702 Entertainment LLC<br />
711 Press<br />
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75 Steps Publishing Company<br />
77 Rogue Letters<br />
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8 Colors LLLC<br />
8 Snippets, LLC<br />
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801 Media<br />
808 Multimedia<br />
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9 Cecil Court W.C.2 Dance Books<br />
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90-Day Novel Press<br />
90daysoulmate.Com, LLC<br />
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926363 Ontario Limited<br />
93 Games Studio<br />
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978-99912-940-1-8<br />
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A Cappella Publishing<br />
a Group<br />
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a la Carte Communications<br />
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A&g LLC<br />
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A&m Canada<br />
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A. Borough Books<br />
A. David Distler<br />
A. Gurmankin<br />
A. J. Holman Co.<br />
A. Menard<br />
A. Michel<br />
A. Monterio Publishing<br />
A. Moon & Son Publishing<br />
A. R. E. Press<br />
A. R. E. Publishing, Incorporated<br />
A. Riley Publishing<br />
A. Scott Howe<br />
A. Scott Refinishing<br />
A. Sharee Books<br />
A. Squire, LLC<br />
A. Susan Marshall Murphy
A. Toots Publication<br />
A. V. Harrison of Baltimore<br />
A. V. Harrison Publishing<br />
A. Vidor Publications<br />
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A.J. Cornell Publicaitons<br />
A.J. Daniels<br />
A.J. Place<br />
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A.R.E. Press (Association of Research & Enlightenment)<br />
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Absolute Good Training/Mission Possible Press<br />
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AC Writings<br />
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Academic Foundation<br />
Academic Insights<br />
Academic Internet Publishers<br />
Academic Medical Press (Division of Academic Medic<br />
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Academic Press Ene<br />
Academic Publ. (Swaziland)<br />
Academic Renewal Press<br />
Academic Research Foundation<br />
Academic Resources Unlimited<br />
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Acd.Incorporated<br />
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Ace Academics<br />
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ACE Charter<br />
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Achievement for All Publishers<br />
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Acoustic Truth Music<br />
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Action Publishing (Glendale, CA)<br />
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Active Images<br />
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Active Interest Media, Inc.<br />
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Active Parenting Publishers<br />
Active Spud Press<br />
Active Voice Press<br />
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Acts 20/20 Ministries<br />
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Acuity Publishing, Inc.<br />
Acumen Publishing<br />
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Addison Gallery of American Art<br />
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Addison Wesley Longman<br />
Addison Wesley Longman ELT Division (a Pearson Education Company)<br />
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Addison-Wesley Educational Publishers<br />
Addison-Wesley Professional
Addison-Wesley Publishing Company Medical/Nursing Division<br />
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Adlard Coles Nautical Press<br />
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Adler Publishing Company Inc.<br />
Adler's Foreign Books<br />
Adlerstein Verlag<br />
Adlibbed Ltd<br />
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Admaks<br />
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Adrian Rodriguez<br />
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Advance Mark Pub<br />
Advance Medical Press<br />
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Advanced Analytics, LLC<br />
Advanced Business Concepts/Dipietro<br />
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Advanced Human Technologies Inc<br />
Advanced Learning Press<br />
Advanced Management Press<br />
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Advice for My Children Publications<br />
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Advocacy for Youth International<br />
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Aeos, Incorporated<br />
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Africa Christian Press<br />
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African American Expressions<br />
African American Images<br />
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African Minds<br />
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AG Muller (AGM)<br />
AG Publishers<br />
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Age to Come<br />
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Ane Books India<br />
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Angeles County Museum of Art<br />
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Anker Publishing Company, Incorporated<br />
Ann Albers<br />
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Annals of Engineering Futility<br />
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Anthony J. Windisch<br />
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AR Publishing Company<br />
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Arabic Vocabulary Made Easy<br />
Arabicus Books & Media, LLC<br />
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Arakara Publication<br />
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Arthur Charles\Carey C.<br />
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Asteroid Publishing, Incorporated<br />
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Astrolog<br />
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Ateneo Center for Asian Studies<br />
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Atheneum Books for Young Readers<br />
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Audacious Press<br />
Audika Records<br />
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Audubon Society of Portland<br />
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Auhpa; Health Administration Press<br />
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Aurora Metro Press<br />
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Austin & MacAuley Publishers<br />
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Austin Brothers Publishers<br />
Austin Hall Press<br />
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Austin Industries<br />
Austin Slam Poetry
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Australian Academic Press<br />
Australian Archaeological Institute at Athens/Oxbow Books<br />
Australian Aviation<br />
Australian Biological Resources Study<br />
Australian Centre for Ancient Numismatic Studies<br />
Australian Centre for Egyptology<br />
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Australian Council for Educational Research<br />
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Australian Literature Review<br />
Australian National U D Asian Studies<br />
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Australian Women's Weekly<br />
Austrian Academy of Sciences Press<br />
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Auteur<br />
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Authentic Publishing LLC<br />
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Autograph Editions<br />
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Automatic Pictures<br />
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Automobile Quarterly Publications<br />
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Balanced Breathing Press<br />
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Baltimore Museum of Art<br />
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Bibliotheque des Arts (CH)<br />
BIC Publishing<br />
Bick Publishing House<br />
Bicknell Press<br />
Bics Press<br />
Bidoun Books<br />
Bieler Bros Records<br />
Bienes Laconica<br />
Bienna Books<br />
Bierke Publishing (Acc)<br />
Bierman Press<br />
Bif Press<br />
Bifocal Media<br />
Big 3 Records<br />
Big and Teeny Press<br />
Big Ange<br />
Big Apple Publishing Company<br />
Big Bang Productions, LLC<br />
Big Bean Publishing<br />
Big Bear Books<br />
Big Bear Publishing<br />
Big Beat UK<br />
Big Bender Records<br />
Big Black Cat Press<br />
Big Blue Dog<br />
Big Bone Publishing<br />
Big Book Press, LLC<br />
Big Boot Media<br />
Big Box Books<br />
Big Boy Records<br />
Big Break Entertainment<br />
Big Break Publishing<br />
Big Bubba Dog L<br />
Big Buddy Books<br />
Big Cat Records<br />
Big Colie Publications<br />
Big Company, LLC<br />
Big Country Publishing, LLC<br />
Big Cypress Gallery
Big Dada Records<br />
Big Daddy<br />
Big Doodle Head<br />
Big Dream Media Creations<br />
Big Earth Publishing<br />
Big Eddie Recordings<br />
Big Erv Publishing<br />
Big Eye<br />
Big Eye Music<br />
Big Fat Genius<br />
Big Finish Productions<br />
Big Fish Publishing Inc<br />
Big Guy Books<br />
Big Hair Concepts Pty Ltd<br />
Big Hand Books<br />
Big Head<br />
Big Head Press<br />
Big Head, LLC<br />
Big House Kids<br />
Big House Press<br />
Big House Records<br />
Big Idea<br />
Big Idea Penguins!<br />
Big Ideas<br />
Big Ideas Press<br />
Big Ideas Publishing<br />
Big Kanaka & Mo<br />
Big Kid Science<br />
Big Label Records<br />
Big League<br />
Big Mac Publishers<br />
Big Machine Records<br />
Big Meaning, Inc.<br />
Big Mind Publishing<br />
Big Mo Ministries<br />
Big Mouth Communications, LLC<br />
Big Mouth House<br />
Big Nerd Ranch<br />
Big Oomp Records<br />
Big Picture<br />
Big Red Press<br />
Big River Press<br />
Big Rock Press<br />
Big Round Recor<br />
Big Sea<br />
Big Sky<br />
Big Sky Publishing
Big Sky Publishing Pty, Limited<br />
Big Stuff Kids Prod<br />
Big Ten House of Music<br />
Big Tent<br />
Big Tent Books<br />
Big Tent Entertainment<br />
Big Thunder Publishers<br />
Big Toe Publishing<br />
Big Top<br />
Big Tyme Records<br />
Big Wheel<br />
Big Wonderful LLC<br />
Big Word Press<br />
Big You Media<br />
Big3 Records<br />
Bigfib Books<br />
Bigfoot Press<br />
Bigga Ent<br />
Biggaloo Books<br />
Bigger Vision Books<br />
Biggyboo Books<br />
Bighorn Publishing<br />
Big-Ox Records<br />
Bigtrain Publishing<br />
Bigwords101<br />
Bij Babette<br />
Bike Across America<br />
Biker Chick Books<br />
Bilbo Books<br />
Bilby Research Center<br />
Bilge Barrel Press<br />
Bilingual Books (WA)<br />
Bilingual Press/Editorial Biling-Ue<br />
Bilingual Readers<br />
Bilingual Review Press (AZ)<br />
Bil-Jac Publishing<br />
Bill C. Konstantopoulos<br />
Bill Dodds<br />
Bill Edward Publishing<br />
Bill Freeman<br />
Bill Hunt Books<br />
Bill Kowalski<br />
Bill McRay Publishing<br />
Bill Pratt<br />
Bill Press<br />
Bill Schnenck Publishers<br />
Bill Walker Designs
Bill Whitley Company<br />
Bill Wilson<br />
Billards Press<br />
Billboard Books<br />
Billiard Gods Productions<br />
Billiards Press<br />
Billibatt Productions<br />
Billie Jean King's Publishing<br />
Billings Gazette<br />
Billion 3 Studios<br />
Billionaires League Publishing<br />
Bill's Music Shelf<br />
Billy Barry Publishing<br />
Billy Blaster<br />
Billy Books<br />
Billy Boy Enterprises<br />
Billy Graham Evangelistic Association<br />
Billy Jack Marsh<br />
Bim Toggle Press<br />
Bimey<br />
Bimini Twist Adventures<br />
Bindon Books<br />
Bindu Books<br />
Bindu Publishers<br />
Bing Long Books<br />
Bing Note, Inc.<br />
Bingham Mayne and Smith<br />
Binghamus Press<br />
Binkey Kok, Holland<br />
Binky Babies Inc.<br />
Binky Records<br />
Bio Diverse Press<br />
Bioenergetics Press<br />
Bioethics Press<br />
Biofolia<br />
Biographical Publishing Company<br />
Biographiq<br />
Biolocation <strong>Services</strong><br />
Biologic<br />
Biomed Central Ltd<br />
Biomed Publishing Group<br />
BIOS Publishers<br />
BIOS Scientific Publishers<br />
Biosonic Enterprises, Ltd.<br />
Biota Publishing<br />
Biotech Books<br />
Biotest, Inc.
Bioviva<br />
Bioxy Source<br />
Biplab Chattopadhyay<br />
Bipolar Advantage<br />
Birch Brook Press<br />
Birch Paper Press<br />
Birch Portage Press<br />
Birch Tree Publishing<br />
Birchard Books<br />
Birchbark Publishing<br />
Birchgrove Press<br />
Birchwood Press<br />
Bird Brain Productions<br />
Bird Brain Publishing<br />
Bird Bud Pea Inc<br />
Bird City Communications, LLC<br />
Bird Dog Publishing<br />
Bird Seeds Publishing LLC<br />
Bird Song<br />
Bird Song Recordings<br />
Birdfoot<br />
Birdland Media Works<br />
Birdlife International<br />
Birdman<br />
Birdman Records<br />
Birdrock Press<br />
Birdsong Books<br />
Birkbeck Law Press<br />
Birk'hauser<br />
Birkhauser<br />
Birkhauser Basel<br />
Birkhauser Boston<br />
Birlinn Publishers<br />
Birlinnt<br />
Birmingham Museum of Art<br />
Biro Editeur<br />
Birth Muse Press<br />
Birthing from Within Books<br />
Birthing Naturally<br />
Birthright<br />
Biryongso/ Tsai Fong Books<br />
Bis<br />
Bis Publishers<br />
Bischof Systems<br />
Bisexual Rescoures Ctr<br />
Bishop Edward Wilson<br />
Bishop Graphics
Bishop Press<br />
Bishops Books<br />
Bishops' Committee<br />
Bisk Publishing<br />
Bismil<br />
Bison Books<br />
Bisonhurricane Publications<br />
Bistra Johnson<br />
Bit 10 Ltd<br />
Bita Books<br />
Biteback Publishing<br />
Biteback Sport<br />
Biting Dog Publications<br />
Bitsmasher Press LLC<br />
Bitten Fruit Books<br />
Bitter Lemon Press<br />
Bitter Melon Publishing LLC<br />
Bitter Melon Studios<br />
Bitter Tea Studios<br />
Bitterpearl Music Publications<br />
Bitterroot Mountain Publishing LLC<br />
Bittersea Publications<br />
Bittersweet House Press<br />
Bittersweet Photography<br />
Bitz-N-Pieces Publishing Company<br />
Bivens & Jensen Publishing<br />
Bixler Consulting Group<br />
Biz Guru Ltd<br />
Biz Wiz 3D<br />
Bizarro Press<br />
Bizba6<br />
Bizchangers Ltd<br />
Biz-E Press<br />
Biz-E-Bee Publications<br />
Bizmanualz, Inc.<br />
Bizradio Press<br />
Bizurich Media<br />
Bizworks Studio<br />
Bizxcel Inc.<br />
Bizy Enterprises<br />
BJ Locascio<br />
BJ Publishing Co<br />
BJB Publishing<br />
BJK Publications<br />
BJU Press<br />
Bk Publishing<br />
Bk Royston Publishing
Bkb Press<br />
Bkk Publishing, LLC<br />
BkMk Press of the University of Missouri-Kansas City<br />
BL Press<br />
BL Shuppan/Tsai Fong Books<br />
Black & Red<br />
Black & White Entertainment<br />
Black & White Publishing<br />
Black Academy Press<br />
Black Angel Press<br />
Black Angle<br />
Black Apple Press<br />
Black Balloon Publishing<br />
Black Bamboo Press<br />
Black Bart Books<br />
Black Beak Press<br />
Black Bed Sheets Books<br />
Black Belt Books<br />
Black Belt Magazine Video<br />
Black Belt Press<br />
Black Book Company<br />
Black Book Press Inc.<br />
Black Box Press<br />
Black Box Theatre Publishing Company<br />
Black Bud Books<br />
Black Business Professionals & Entrepreneurs<br />
Black Butterfly Press<br />
Black Canyon Press<br />
Black Car Publishing<br />
Black Car Publishing, LLC<br />
Black Castle Press<br />
Black Cat<br />
Black Cat Books<br />
Black Cat Press<br />
Black Cat Publishing<br />
Black Cats Press, a Wyatt-MacKenzie Imprint<br />
Black Cattle Publishing<br />
Black Classic Press<br />
Black Clock<br />
Black Coffee Press<br />
Black Coral<br />
Black Cove Press<br />
Black Curtain Press<br />
Black Daimond Publishing<br />
Black Dawn Books<br />
Black Death Books<br />
Black Deer Books
Black Diamond Publications<br />
Black Dog & Leventhal Publishers<br />
Black Dog Architecture<br />
Black Dog Books<br />
Black Dog Innovations, Inc.<br />
Black Dog Press<br />
Black Dog Publishing<br />
Black Dogs Paw Print Press<br />
Black Dolphin Publishing<br />
Black Dome Press<br />
Black Dot Publications<br />
Black Dove Publishing<br />
Black Dragon Publishing<br />
Black Duck Inc.<br />
Black Experience Magazine, LLC<br />
Black Fedora Books<br />
Black Flame<br />
Black Forest Press<br />
Black Fountain<br />
Black Freighter Productions<br />
Black Goat<br />
Black Heart Books<br />
Black Hen<br />
Black Heron Press<br />
Black Hole<br />
Black Horse Press<br />
Black Hound<br />
Black Ice Books<br />
Black Inc.<br />
Black Irish Entertainment LLC<br />
Black Jack Entertainment Agency LLC<br />
Black Jack Publishing<br />
Black Jewel Publishing<br />
Black Lab Books<br />
Black Lace<br />
Black Lake Press<br />
Black Lawrence Press<br />
Black Leaf Publishing<br />
Black <strong>Library</strong><br />
Black Line Publishing<br />
Black Lyon Publishing<br />
Black Magic<br />
Black Mare Books<br />
Black Mark Records<br />
Black Market Records<br />
Black Matrix Publishing LLC<br />
Black Maze Books
Black Mesa Publishing<br />
Black Moon Press<br />
Black Moon Publishing<br />
Black Moss Press<br />
Black Mountain Publications<br />
Black N Brown<br />
Black Oak Media, Inc.<br />
Black Opal Books<br />
Black Orchid Music<br />
Black Ox Pressng<br />
Black Oyster Book Incorporated<br />
Black Panther Publishing<br />
Black Penny Press<br />
Black Rabbit Books<br />
Black Rainbow Books<br />
Black Rainbow Press<br />
Black Rainbows Press<br />
Black Rhino Capital, LLC<br />
Black River Books<br />
Black Rock Institute Press<br />
Black Rose Books<br />
Black Rose Press<br />
Black Rose Publishing<br />
Black Rose Writing<br />
Black Sails Publishing<br />
Black Seal Dominion<br />
Black Sheep Farm Press<br />
Black Shirt Publishing<br />
Black Smoke Music Worldwide<br />
Black Souls Ent.<br />
Black Sparrow Press<br />
Black Spring Press<br />
Black Square Editions<br />
Black Squirrel Books<br />
Black Stone Press & DMC Consultancy<br />
Black Sun Epress<br />
Black Sun Records<br />
Black Swallowtail Publishing<br />
Black Swan Books, Limited<br />
Black Swan Press<br />
Black Thorn Books<br />
Black Threads Press<br />
Black Tie<br />
Black Top Publishing<br />
Black Tygre Publications<br />
Black Velvet Seductions Amorous Adventures<br />
Black Velvet Seductions Forbidden Experiences
Black Velvet Seductions Sensuous Journeys<br />
Black Water Books<br />
Black Wave Press<br />
Black Wave Publishing<br />
Black Whisker Publishing<br />
Black Widow Press<br />
Black Willow Press<br />
Black Wings Publishing<br />
Black Wolf Books, Inc.<br />
Black World Press<br />
Black Wraith Books<br />
Black13<br />
Blackamber Books<br />
Blackavon Books<br />
Blackball Records<br />
Blackbead Books<br />
Blackbead Books (Stephen Sanders)<br />
Blackbear Books<br />
Blackbeard Books<br />
Blackberry Fields Press<br />
Blackberry Records<br />
Blackberry Records/Malaco<br />
Blackbirch Press<br />
Blackbird Books<br />
Blackbird Naturgraphics<br />
Blackbird Ventures<br />
Blackbirdredrose Productions Ltd<br />
Blackboard Writers Project Books<br />
Blackbook Media<br />
Blackbriar Press<br />
Blackburn Press<br />
Blackburnian Press<br />
Blackbutterfly Publications<br />
Blackcat<br />
Blackcubeent<br />
Blackcurrant Press Company<br />
Blackhall Publishing, Limited<br />
Blackhawk Canyon Publishers<br />
Blackhawk Publishing & Media Group<br />
Blackheart Books<br />
Blackheart Records<br />
Blackhole / Songbird<br />
Blackhorse & Longmoon Publishing<br />
Blackie Academic and Professional<br />
Blacklock Nature Photography<br />
Blackman Associates<br />
Blackmaps Press
Blackmask.com<br />
Blacknblue Press UK<br />
Blackout (Lumberjack<br />
Blackout Records<br />
Blacksmith Books<br />
Blacksmith Books (IL)<br />
Black-Smith Enterprises<br />
Blacksmoke Music<br />
Blackspoon Press<br />
Blackstaff Press<br />
Blackstone Associates Publishing<br />
Blackstone Audiobooks<br />
Blackstone Press<br />
Blackstripes Publishing<br />
Blacktastic<br />
Blackthorn Press<br />
Blackthorne<br />
Blackwater Press<br />
Blackwell Bmj Books<br />
Blackwell Business<br />
Blackwell Ink<br />
Blackwell Ministries<br />
Blackwell Munksgaard<br />
Blackwell Publishers<br />
Blackwell Publishing Professional<br />
Blackwell Reference<br />
Blackwell Science<br />
Blackwell Science, (UK)<br />
Blackwell Scientific Publications Ltd<br />
Blackwell/Futura<br />
Blackwolf Matrix<br />
Blackwyrm<br />
Blacoetry Press<br />
Blacpanther Publication<br />
Blade Edge Press<br />
Bladestar Publishing<br />
Bladon Medical Publishing<br />
Bladud Books<br />
Blaffer Art Museum<br />
Blaffer Gallery University of Houston<br />
Blaine Atkinson<br />
Blaine Turner<br />
Blain-Southern and Acquavella Galleries<br />
Blair Press<br />
Blaize Bailey Books<br />
Blake & King<br />
Blake Penson
Blake Press<br />
Blake Publishing<br />
Blakely Chorpenning<br />
Blakely Press<br />
Blakemore Foundation<br />
Blakevision Books<br />
Blakiston Press<br />
Blanchard & Loeb Publishers<br />
Bland Press<br />
Blanden Art Museum<br />
Blank Page Press<br />
Blank Slate Press<br />
Blanket Press<br />
Blankson Enterprises Limited<br />
Blanshard Press<br />
Blanton Museum of Art<br />
Blanvalet Paperback<br />
Blaqmermaid Press<br />
Blast Books<br />
Blatt Books<br />
Blatter Press<br />
Blautopf Publishing<br />
Blaze Publishing<br />
Blazers<br />
Blazin Publishing<br />
Blazing Flowers Press<br />
Blazing Sapphire Press<br />
Blazing Star Books<br />
Blazing Star Press<br />
Bleak House Books<br />
Bleak House Press<br />
Bleakhouse Publishing<br />
Bleecker Street Press<br />
Bleeding Pen Publishing<br />
Bleep-Free Press<br />
Bleich Books<br />
Blenheim Press<br />
Blenheim Press Limited<br />
Blessed & Favored Publishing<br />
Blessed Assurances Publishers<br />
Blessed Bee<br />
Blessed Book Publishing Company<br />
Blessed Books Publishing Co.<br />
Blessed Footsteps<br />
Blessed Footsteps Publishing<br />
Blessed to Be a Blessing Publishing<br />
Blessings 2 Good, Incorporated
Blessings Press<br />
Blessings Storehouse Ministries<br />
Blest Sellers Publishing<br />
Blewointmentpress<br />
Blind Cat Press<br />
Blind Eye Books<br />
Blind Faith<br />
Blind Ferret Entertainment<br />
Blind Nello Records<br />
Blind Otter Press<br />
Blind Pig<br />
Blind Pony Books<br />
Blinder Group, Inc.<br />