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2012-2015 Ingram Library Services Contract - MALiA

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REQUEST FOR PROPOSAL<br />

<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 1<br />

<strong>Ingram</strong> understands the terms and conditions set forth in the Request for Proposal. We would<br />

like to elaborate upon the following specific items:<br />

III. STATEMENT OF NEEDS<br />

Our on-hand inventory represents the largest range of publishers in the wholesale distribution<br />

business today including all binding types and formats as well as university press, small press<br />

and specialty publishing houses. <strong>Ingram</strong> stocks not only new best sellers, but also the deepest<br />

inventory of backlist titles of any vendor. <strong>Ingram</strong> can provide adult, young adult, and juvenile<br />

fiction and nonfiction titles in all subjects in a variety of bindings, including trade hardcover,<br />

trade paper, mass market paper, large print, short discount and small press, university press,<br />

single library editions, publisher’s library editions, graphic novels, board books, easy readers,<br />

picture books, prebound books, and big books.<br />

Audiovisual Materials: Our spoken word audio inventory includes 72,000+ titles, including<br />

abridged and unabridged editions including CD, cassette, and Playaway formats.<br />

With 80,000+ DVD and 5,500 Blu-ray titles, <strong>Ingram</strong> offers one of the most comprehensive<br />

inventories of DVDs in the country. <strong>Ingram</strong> represents more than 950 video suppliers with<br />

titles in categories such as popular box office, foreign and independent films, and family films.<br />

We also provide an extensive line of nonfiction and children's titles. Through our supplier,<br />

<strong>Ingram</strong> Entertainment, we provide access to nearly 1,000,000 DVD and Blu-ray volumes.<br />

We also inventory more than 15,000 music titles on Compact Disc, from classical to library<br />

appropriate popular titles.<br />

Our video game inventory includes 2,500 titles from the following platforms: PlayStation®2<br />

(PS2), PlayStation ®3 (PS3), Xbox 360®, Nintendo® Wii, Nintendo® Dual Screen<br />

(Nintendo DS), and PlayStation®Portable (PSP).<br />

Digital Books: <strong>Ingram</strong> offers public libraries access to more than 300,000 e-books available<br />

via Myi<strong>Library</strong>®, our comprehensive e-book platform. We offer a full range of resources and<br />

purchasing options, from single-title acquisition to publisher-specific subject collections and<br />

work closely with over 1000 publishers and imprints from around the world.<br />

VI.J. PAYMENT<br />

Payment terms under this contract shall be 1% 10 Days/Net 30 Days. Payment is required for<br />

invoices within these terms even when a purchase order has not been completed. <strong>Ingram</strong> does<br />

not invoice for items until they have been shipped. <strong>Ingram</strong> offers a 1% cash discount on<br />

payments made within 10 days of statement date. Credit card payments are not eligible for this<br />

discount. Payments must be postmarked by the 10 th of the month to qualify for the 1%<br />

discount. This discount is shown on your invoice and must be taken at the time the invoice is<br />

paid and cannot be taken retroactively. These additional savings can be substantial when you<br />

take advantage of the prompt payment discount.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 2<br />

While other vendors demand payment from invoice date, <strong>Ingram</strong>’s terms are calculated on<br />

statement date at the end of each month. With payment due 30 days from statement date, the<br />

customer’s payment is due an average of 45 days from invoice (30-59 days). <strong>Ingram</strong> reserves<br />

the right to assess a late charge on all past due invoices.<br />

VI.Q. TAXES<br />

When setting up an account under the terms of the contract, the <strong>Library</strong> will be asked to<br />

provide a copy of their tax exemption certificate.<br />

VI.S. TRANSPORTATION AND PACKAGING<br />

<strong>Ingram</strong> defines FOB Destination as <strong>Ingram</strong> being responsible for the products until they are<br />

actually delivered to the <strong>Library</strong>. Once the items have been delivered, liability lies with the<br />

receiving agency.<br />

In preparing books for shipment, <strong>Ingram</strong>’s standard procedure is to stack the books on a<br />

cardboard base as a tight cube shape. The books are then wrapped in plastic and placed in a<br />

high test-weight box. <strong>Ingram</strong> is known for using the best boxes in the industry with the highest<br />

test weights. The test weight of our larger corrugated boxes is 250 pounds, and our smaller<br />

boxes have a test weight of 200 pounds. Paper and/or air pillows as dunnage are placed as<br />

needed in the carton before the box is closed and sealed. The shipping cartons <strong>Ingram</strong> uses<br />

have the highest recycled content allowed to maintain burst strength.<br />

Each box in a single shipment will be plainly marked with the number of boxes in shipment,<br />

the library address, and a control number that can be used to cross reference the invoice when<br />

it is received. The packing slip is alphabetized by title. The shipping label on the carton<br />

includes the customer name, address, and customer purchase order number. The carton<br />

containing the packing slip is marked.<br />

VI.U. ANNOUNCEMENT OF AWARD<br />

A Letter of Award should be sent to the attention of Bids and <strong>Contract</strong>s (<strong>Ingram</strong> Mail Stop<br />

623) before you can order under this contract.<br />

VI.V. DRUG FREE WORKPLACE<br />

Safety is taken seriously at <strong>Ingram</strong>. It becomes critical when the health and lives of associates<br />

and fellow workers are affected by an associate’s actions. Because of the importance of safety<br />

and sound business practices, we take a strong stand against the possession or use of alcohol or<br />

illegal drugs on Company time or property.<br />

<strong>Ingram</strong> maintains a “drug-free workplace” policy that is made available to all associates<br />

through postings, plus inclusion on our Intranet site. Any work done under this contract will be<br />

in accordance with that policy.<br />

VI.X. eVA BUSINESS-TO-GOVERNMENT VENDOR REGISTRATION<br />

<strong>Ingram</strong> is registered as an eVA Premium Vendor.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 3<br />

VII.E. CANCELLATION OF CONTRACT<br />

<strong>Ingram</strong> acknowledges. In the event of contract cancellation, any items invoiced by <strong>Ingram</strong> are<br />

due and payable upon termination. We ask that both parties use due diligence in reporting<br />

contract issues to allow the other party to research and resolve the issue before the contract is<br />

cancelled.<br />

VII.H. SMALL BUSINESS SUBCONTRACTING AND EVIDENCE OF COMPLIANCE<br />

<strong>Ingram</strong> is requesting a full waiver on the Small Business Subcontracting requirements. This<br />

contract covers copyrighted material that is controlled by the library’s ordering. We can only<br />

purchase a title from one specific publisher that supplies that specific title. Since <strong>Ingram</strong> is<br />

already a distributor of these materials, we are unable to subcontract this work. The nature of<br />

our business does not make it effective in cost and time to subcontract distribution. Please<br />

note that <strong>Ingram</strong> does utilize small business and M/WBE vendors whenever applicable in our<br />

day to day operations.<br />

VII.J. RENEWAL OF CONTRACT<br />

<strong>Ingram</strong> acknowledges. We ask that the request to renew be submitted in writing a minimum of<br />

90 days before the initial contract year is due to expire, to avoid any possible disruption in<br />

service.<br />

OFFEROR DATA SHEET<br />

<strong>Ingram</strong> has completed the Offeror Data Sheet as required.<br />

SERVICE REQUIREMENTS DEEMED IMPORTANT IN CONSIDERATION<br />

OF CONTRACTOR SELECTION<br />

<strong>Ingram</strong> has answered the service requirements set forth in RFP Attachment B in detail on the<br />

provided sheets. Please refer to those sheets in the original RFP for our answers to the service<br />

requirements.<br />

In the Additional Information section below, we have included important information not<br />

covered by the requirements in RFP Attachment B.


ADDITIONAL INFORMATION<br />

<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 4<br />

Placing Orders<br />

<strong>Ingram</strong> can accept orders by toll-free phone, toll-free fax, mail, electronically, (email and/or<br />

EDI – Electronic Data Interchange), through FlashBack , or through ipage. All orders<br />

receive immediate online order entry; phone and electronic orders receive title and stock<br />

verification. For ease and efficiency, we can confidently claim to be the best in the business in<br />

order entry.<br />

We recommend that your orders include either ISBN’s or <strong>Ingram</strong> title codes. Inclusion of this<br />

information will increase both the speed and the accuracy of processing your order. <strong>Ingram</strong><br />

title codes are readily found in many <strong>Ingram</strong> selection tools. Orders placed via <strong>Ingram</strong>’s<br />

Electronic Order Interfaces must contain the ISBN or product code, or they will be rejected.<br />

Placing your account number on all orders or price quotation requests will ensure that the<br />

order is placed on the proper account.<br />

Should the <strong>Library</strong> need to place an order that is not to exceed a certain amount, <strong>Ingram</strong> does<br />

offer a Do Not Exceed ordering service through ipage.<br />

Order Fulfillment and Status<br />

After receiving an order, <strong>Ingram</strong> will ship all titles currently in stock. Any remaining titles<br />

normally available through <strong>Ingram</strong> will then be placed on backorder for a period of time<br />

specified by you. At the end of the backorder period, all unfilled titles will automatically<br />

cancel, except for titles Not Yet Received from the publisher. Status Reports will be sent to<br />

each ordering agency to keep them updated on the status of their order(s). Please refer to<br />

requirement 14.2 of RFP Attachment B for more information on Status Reports.<br />

Schools and Special Libraries - <strong>Ingram</strong> will set up accounts for any schools and special<br />

libraries to receive two shipments per purchase order. Any in stock non-processed book will<br />

ship within 24 hours of order entry. Any remaining titles will then be placed on backorder for<br />

a period of time specified by you. At the end of the backorder period, all books that have<br />

come into stock will ship, and any remaining titles will automatically cancel. This second<br />

invoice will be marked as final. <strong>Ingram</strong> has found that this order type is especially helpful to<br />

schools and small libraries. By keeping shipments down to one initial shipment and one final<br />

shipment and by giving you a final invoice, it is easier to track and close purchase orders.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 5<br />

ipage®<br />

ipage is <strong>Ingram</strong>’s web-based title selection, ordering and account management tool. Customers<br />

with a current, active <strong>Ingram</strong> account are eligible for a free subscription to ipage, which offers<br />

libraries easy-to-use ordering capabilities and other features at no cost.<br />

Libraries recognize ipage as an integral timesaving tool whose collection development and<br />

acquisitions capabilities, along with its various account management tools, make day-to-day<br />

ordering and receiving tasks virtually hassle-free.<br />

As a web-based tool, ipage offers 24/7 real-time inventory information, the ability to search by<br />

thousands of categories, as well as a robust array of publicity and product news sources.<br />

Here are just a few ipage features:<br />

� Simple title search by Title, ISBN, Author, Keyword<br />

� <strong>Ingram</strong> stock information and real-time stock check<br />

� Title descriptions<br />

� Physical Information, LC Subjects, LCCN, Dewey<br />

� Ability to create lists<br />

� Sort by Binding, ISBN, Price, Pub Date, Publisher, and Title<br />

� List sharing options<br />

� Download brief MARC records<br />

� Ordering and order status information<br />

� Account management and reports<br />

� ipage selection lists created by <strong>Ingram</strong> staff librarians<br />

� Current publicity information<br />

� Online catalogs<br />

� Annotations and citations<br />

� Cover images for selected titles<br />

� Advanced search by series, Dewey, author-title, and keyword TOC<br />

� Power search<br />

� Access to all titles in our Extended database<br />

� Additional publicity information<br />

� Excerpts for selected titles<br />

� Review Citations<br />

� Full text reviews for selected titles (nominal annual subscription fee required)


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 6<br />

New ipage Widget Home Page<br />

In January of this year, <strong>Ingram</strong> released the next generation of ipage. ipage is now more<br />

customer driven and this updated version allows users to individually customize their ipage<br />

relationship. Users now have even better tools that assist in prioritizing the critical information<br />

they require to search, order and deliver more content to more consumers and patrons. The new<br />

ipage focuses on personalization and intuitive functionality. Customizable widgets allow users<br />

to design their own homepage with the tools they use most. Users can easily track bestsellers,<br />

access online catalogs, view custom lists, and bookmark favorite destinations in and outside of<br />

ipage.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 7<br />

Title Details<br />

A Title Detail page may include: title, contributor (author, illustrator, editor, etc.), ISBN/EAN,<br />

publisher, suggested retail price, binding, pub date, publisher marketing, annotation, BISAC<br />

categories, LC subjects, themes, OCLC number, Dewey, LC subjects, series, features, initial<br />

print run, physical info, content quantity, description, review citations, and full text reviews.<br />

ipage Collection Development tools<br />

ipage provides a number of <strong>Ingram</strong>-created selection lists featuring titles of interest to<br />

libraries. ipage Home Left includes shortcuts to lists of Award Winners, Industry Bestsellers,<br />

iKids Approved Lists, Street Smart titles, <strong>Ingram</strong> Top 100, and other Lists to the Side. These<br />

lists offer a variety of subjects and can be imported into your own selections lists to simplify<br />

the selection process.<br />

The Collection Development tab of ipage also lists resources and information on products of<br />

interest to librarians. You can also see innovative and creative lists of products you may wish<br />

to stock. Current Quick Lists include:<br />

� Adult New Readers<br />

� Classics<br />

� Religion and Spirituality<br />

� Top University Press Titles for Public Libraries<br />

These are just a few examples of the many available lists that are updated regularly and<br />

available 24/7 on ipage.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 8<br />

<strong>Library</strong> selectors can also easily create your own ipage selection lists. To create a new list,<br />

click Selection Lists in the top right-hand corner of any page, under the Shortcuts section of<br />

Home Page Left, or on the Order tab. You may also click List/Order Options near the top of<br />

any Search Results page or Selection List Options near the top of any Product Detail page.<br />

Click Create New List under the Selection List Easy Clicks section. Once you create a list,<br />

you may add products, delete products, move products to other selection lists, or send it as an<br />

online order.<br />

Whether <strong>Ingram</strong>-created or user-created, ipage selection lists may be downloaded to a file to<br />

import into your acquisition system. Once the OPAC Look Up feature is set up, the OPAC<br />

graphic is visible on selection lists views, which easily allows you to see if you already own an<br />

item on the list before ordering it from <strong>Ingram</strong>.<br />

ipage Searching<br />

ipage users do a fast and quick search for items using Simple Search. Simple Search is<br />

displayed at the top of every page in ipage.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 9<br />

Power Search allows ipage users to focus their search to a much narrower list of titles by using<br />

some of or all of a specific set of search criteria. This feature is invaluable when searching for<br />

a specific title and the user has only limited information about the title.<br />

Predictive Searching<br />

Predictive search functionality is now available on ipage, allowing for more accurate and<br />

efficient searches across our entire database. This technology uses our top-demanded product<br />

data to offer suggested completions of the search term you are typing in the search bar.<br />

Search within Results<br />

To the left of your results, you will see a box for searching within your results. Enter your<br />

search words and click the Search button. You can further refine your results as needed, using<br />

the dimensions and search feature located on the left.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 10<br />

ipage Selection Lists<br />

ipage selection lists, similar to the shopping cart functionality found in other Internet sites, are<br />

among the most versatile features on ipage. They're the starting points for using ipage for<br />

ordering. Once you create a list, you may add products, delete products, move products to<br />

other selection lists, or send it as an online order. You may also download the list to a file on<br />

your computer to import into an electronic ordering program, inventory management system,<br />

or acquisition system.<br />

Ordering online using our selection list functionality enables the <strong>Library</strong> to create multiple title<br />

lists. These can be downloaded in a variety of formats such as BISAC, FlashBack , or brief<br />

MARC records for import into your ordering or library automation system, provided that one<br />

or more of these formats is compatible.<br />

In ipage, click Selection List View under the Shortcuts section on ipage's Home Page or<br />

click the Selection Lists link under the Order tab. A Selection List overview page appears.<br />

This page is the starting place for you to navigate to your selection lists or orders, or to manage<br />

your selection lists.<br />

At the Selection List over view page you can:<br />

� create a new list<br />

� merge lists (from two to ten lists at a time)<br />

� recover deleted lists<br />

� review order history<br />

� view, order, edit lists<br />

� check for duplicates<br />

� download lists<br />

� delete a selection list or order


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 11<br />

The View Selection List page sorts items alphabetically by title. To change the sort order,<br />

click the arrow in the Sorted By box and then click the sort option you want. Users can sort by<br />

title, author, ISBN or product code, binding, publisher, pub date, and US SRP (U.S. suggested<br />

retail price).<br />

ipage allows you to create the following types of selection lists:<br />

For a Private List, only the user who created the list and the user's ipage Administrator<br />

can view or edit it.<br />

For a Public List, only users who are in the same ipage account as the user who created<br />

the list can view or edit it.<br />

For a Shared List, only users who are in the same Ship to account as the user who created<br />

the list can view or edit it.<br />

The creator of a selection list also has the ability to lock lists to prevent others in the account<br />

from making various changes. There are two levels of list locking:<br />

Title Lock: Other users in the account can view the existing list and can add notes, quantities,<br />

or grid information. Users other than the creator or administrator cannot add or takeaway titles<br />

from the list. This includes the ability to “see” this list name when adding items from search<br />

results or title detail.<br />

List Lock: No edits can be made to the list at all, including the changing of quantities, adding<br />

or taking away items from the list, etc.<br />

Review Citations and Reviews<br />

ipage includes review citations and full text reviews from:<br />

Booklist<br />

The Bulletin of the Center for Children's Books<br />

Criticas<br />

Foreword Magazine<br />

Hornbook Guide<br />

Hornbook Magazine<br />

<strong>Library</strong> Journal<br />

Kirkus Adult<br />

Kirkus Children's<br />

School <strong>Library</strong> Journal<br />

Publishers Weekly<br />

VOYA


Full text reviews are available with a nominal annual subscription fee.<br />

<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 12<br />

Custom MARC Grid Order Creation<br />

<strong>Ingram</strong>’s ipage features an option available in all levels of ipage called Custom MARC.<br />

Custom MARC gives libraries the ability to create and map a custom MARC record profile for<br />

downloading brief MARC records for loading to their Integrated <strong>Library</strong> System (ILS).<br />

Libraries can use grids to allocate multiple copies of an item across their funds, locations, etc.<br />

The grid features are an addition to the Custom MARC functionality, with the Custom MARC<br />

mapped fields and values feeding the grid.<br />

Once Custom MARC data has been added to an account by the administrator, a user can create<br />

a grid template, selecting which Custom MARC mapped data elements to use. After a<br />

template is created, it can be applied to an entire selection list or at a line item level within a<br />

list. As a template is applied, quantities for each item are increased as necessary and individual<br />

allocations are made across the library’s funds and locations. The selection list is then<br />

downloaded in Custom MARC format, and subsequently uploaded into the library’s<br />

acquisition system for order placement via EDI. Unlike other library book vendors, <strong>Ingram</strong><br />

offers grid creation capabilities free of charge.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 13<br />

Price this List Feature on ipage<br />

ipage shows current list price. Libraries can submit selection lists for library-specific pricing.<br />

On the "list of lists" page, libraries will see a button labeled Price this List. Clicking this button<br />

will send the list as a pseudo-order using the active ship-to account of the ipage user. The total<br />

price of this selection list will display on the "list of lists" page in a green box. This pricing<br />

will disappear from the site if the selection list is changed or edited in any way. Additionally,<br />

libraries can view items on this list that cannot ship from <strong>Ingram</strong> by clicking on the Estimated<br />

Product Total link.<br />

Online Quotations<br />

ipage subscribers can set up a selection list of titles and then request a price quotation for that<br />

list. ipage will display the quote within the Order section under a function labeled View<br />

Quotes. From the View Quotes area, all ipage users on an account can review existing quotes<br />

and print the quote. Those users who have ordering capability on ipage can delete the quote if<br />

desired or release it as an order. Quotes are valid for 60 days. To revise a list (including<br />

changing quantities) and request that it be re-quoted, simply return to the Selection List<br />

function, edit the list they want quoted, and resubmit it for quotation.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 14<br />

iMatch<br />

ipage offers our library customers the ability to check titles in your collection against titles<br />

placed in a selection list on ipage to see if you already have a title in the list or if you have<br />

something similar. This tool is called iMatch. ipage uses Z39.50 (Bib-1 Attribute Set) to access<br />

your institution's union or global catalog to pull back your collection information. Your library<br />

must use Z39.50 and the ability to accept a XML file to be able to use this function.<br />

Once you have tested, received a successful connection message, and submitted your setting<br />

information to <strong>Ingram</strong>, you will be able to use the iMatch function upon your next login.


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

Page 15<br />

The results are color coded to show where matches were found. If no color appears to the left<br />

of a title, no match was found. A red bar indicates an exact match, yellow a possible match,<br />

and green a title-only match. Hovering over a color bar indicator will display details about the<br />

match. The details will include which criteria were matched, and whether or not the edition<br />

matches your collection. For an exact match, the status of the title in your collection will also<br />

be shown.<br />

OPAC View<br />

Libraries also have a feature that allows them to look into their Online Public Access Catalog<br />

(OPAC) from titles within ipage. The feature requires a one-time setup by the administrator of<br />

the account. The administrator needs to provide the following information in this setup:<br />

OPAC web address<br />

Their vendor’s specific ISBN search index<br />

For some vendors, a search suffix is also required


<strong>MALiA</strong><br />

RFP #<strong>2012</strong>-71500-01<br />

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Once the administrator of the account has set up this feature, users in the ipage account will<br />

start to see a button/graphic attached to titles in search results and selection lists. Clicking this<br />

button will open a new browser window and point to this ISBN within the customer’s webbased<br />

OPAC system. Since this feature is ISBN driven, the button will not appear with titles<br />

that do not have ISBN’s (videos, music, etc).<br />

Programs and Catalogs<br />

Want to know what programs & services <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> has to help you serve your<br />

patrons, manage your collections, and work more effectively? Click the Programs & Catalogs<br />

tab. You'll see an overview of all the programs <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> offers, ranging from<br />

our extensive video and children's books programs to publications specifically for librarians.<br />

Click on any of the topics on the blue navigation bar to go to information about our collection<br />

development services, BookMARC, publications, automation interfaces, video programs, and<br />

other services, specifically <strong>Ingram</strong> catalogs. From these catalogs, click the words Browse<br />

Catalog to see an online publication. Click links from individual sections for information on<br />

how to enroll in specific <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> programs.<br />

Standing Order Programs<br />

<strong>Ingram</strong> has a wide array of no-commitment Standing Order and Continuations Programs for<br />

our library customers. These Programs allow libraries to keep important portions of their<br />

collections up-to-date automatically and to more fully develop parts of the collection to meet<br />

community needs. Each Program is specially designed to provide the latest releases with full<br />

customization, minimum hassle, and standard discounts. There is no extra charge for<br />

participating in our Programs.<br />

To participate, a customer completes an online enrollment form, letting us know the quantity,<br />

and in some cases binding type, of the titles they wish to receive. Based on this profile, we<br />

place the titles on backorder (generally 2 to 3 months before release). The Program lists will<br />

appear in the ipage Selection Lists each month, and the customer will receive email<br />

notification. Customers have the option of modifying their quantities or canceling any order<br />

prior to shipment and may edit Programs at any time.


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RFP #<strong>2012</strong>-71500-01<br />

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Author – Adult Fiction - We make it easy for libraries to keep up with the latest releases<br />

from bestselling authors. Additional formats are also available, including large print, Spanish,<br />

and audio editions when they are simultaneously released with the regular hardcover. Choose<br />

from four audio formats: abridged audiocassettes, unabridged audiocassettes, abridged CD,<br />

and unabridged CD editions. <strong>Library</strong> editions will be included when they are available.<br />

Author – Youth - When customers sign up for this program, the newest titles by writers as<br />

diverse as Christopher Paolini, Mo Willems, Jacqueline Woodson, Jenny Nimmo, and Laura<br />

Numeroff will be shipped to them as soon as they are available. All titles on this program are<br />

offered in hardcover bindings; however, customers may indicate a preference for library<br />

bindings when available.<br />

Awards*Book Clubs*State Lists - This Program provides you with the award winners, book<br />

club picks, and state lists you select. Save time by letting <strong>Ingram</strong> stay on top of these<br />

developments for you, allowing you to offer the timeliest and most relevant title selections<br />

throughout the year.<br />

Easy Reader - We help libraries serve their youngest patrons by offering a highly flexible<br />

program for easy reader children's books. Customers can choose from a variety of reading<br />

levels and binding types. Our Youth <strong>Services</strong> department works with publishers to make sure<br />

that all the titles and series are correct.<br />

Graphic Novels – Youth - Graphic novels are hot, and the <strong>Ingram</strong> Youth <strong>Services</strong> Collection<br />

Development team has researched dozens of graphic novel series to help customers find those<br />

that suit their needs. Age levels ranging from eight to young adult are clearly indicated.<br />

Graphic Novels – Adult - This Program features hand-selected graphic novels for adult<br />

readers.<br />

High Fives (Mass Market Genre Sets) - This Program provides automatic ordering of<br />

popular genre fiction. High Fives gives customers the top five new titles each month in the<br />

genres they select. For some genres, they may also choose to get the next five or 10 most<br />

popular titles. Genres available on this Program include:<br />

General Fiction<br />

General Romance<br />

Science Fiction/Fantasy<br />

Historical Romance<br />

Horror<br />

Westerns<br />

Mystery<br />

Inspirational Fiction Author - Many library patrons ask for gentle reads, so our customers<br />

are happy for us to help them keep their Inspirational Fiction collections up to date. This<br />

program works just like the Author Standing Order Program, except it includes only trade<br />

paper fiction by bestselling Inspirational Fiction authors.


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iSelect® - <strong>Ingram</strong>’s own build-your-own Standing Order Program includes the BISAC<br />

categories and sub-categories selected by the customer. Based on <strong>Ingram</strong> buy level, this<br />

Program allows customers to choose or exclude publishers, languages, categories,<br />

subcategories, and formats. Customers can choose to see anything from expected bestsellers<br />

only to all titles in a category or subcategory that have been purchased by <strong>Ingram</strong>. At <strong>Ingram</strong>,<br />

it’s FREE! Please see below for further details on this program.<br />

Nonfiction Continuations - Notification of regularly updated nonfiction titles in a variety of<br />

subject areas from atlases to test prep guides to writing handbooks. Please see below for<br />

further details on this program.<br />

Original Score (Mass Market Originals) - This Program provides automatic ordering of top<br />

paperback originals. Each month, <strong>Ingram</strong> selects the 20 original paperbacks that we forecast to<br />

have the highest demand. The assortment will include one western and at least one science<br />

fiction or fantasy title. The rest will be a mix of general fiction, mystery, and romance.<br />

Popular Adult Nonfiction - With major media attention and high demand from the reading<br />

public, many new nonfiction titles become immediate 'must-haves' for libraries. With this<br />

Program, it's easy to order top nonfiction titles. Our MLS-degreed librarians and expert buyers<br />

work closely with publishers to anticipate the titles that will resonate with library patrons.<br />

Each month, they select the best forthcoming nonfiction titles and automatically place them on<br />

backorder for your library. While the number of titles can vary according to the season, you<br />

will receive an average of 25 titles per month.<br />

ReviewALERT (SM) (Adult, Adult Reference, Youth, Youth Reference) - Never have to<br />

browse through paper journals again! The reviewALERT Program notifies customers when<br />

titles receive a review in their selected journals. Reviews are customizable by Dewey Class,<br />

so librarians only see the categories they select.<br />

Series - Adult Nonfiction - The Adult Nonfiction Series Standing Order Program provides the<br />

latest series nonfiction geared toward adults. Includes For Dummies, Knack, and hundreds of<br />

others.<br />

Series – Popular Adult Fiction - From Star Trek to contemporary romances, Adult Popular<br />

Series Standing Order Program sends customers the newest titles from selected popular series.<br />

Series – Popular Youth Fiction - From Stink Files to Truth or Dare, <strong>Ingram</strong>’s Youth Popular<br />

Series Standing Order Program sends customers the newest titles from selected popular fiction<br />

series.<br />

Series - Youth Nonfiction - The Youth Nonfiction Series Standing Order Program provides<br />

the latest series nonfiction demanded by juvenile and teen patrons.<br />

Travel Continuations - This plan offers a flexible method of receiving our bestselling travel<br />

titles as well as providing a broad and comprehensive selection of travel series selected by the<br />

library. If customers do not wish to receive every issue of every travel title, they can choose to<br />

set up a frequency that better fits their needs.


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iSelect <strong>Ingram</strong>’s Forthcoming Title Notification Program<br />

Selecting new titles and having them on your library shelves in a timely manner is essential to<br />

serving your community. However, researching forthcoming titles by perusing publisher<br />

catalogs, reading reviews, and searching the Internet is time-consuming. That’s why <strong>Ingram</strong><br />

staffs one of the largest and most knowledgeable teams of book buyers in the country. Our<br />

team meets daily with publishers, large and small, to stay abreast of thousands of forthcoming<br />

titles, from the next bestseller to niche professional works. They rely not only on prepublication<br />

buzz, databases, systems, and processes, but also on their personal expertise to<br />

make the right new title selections for our customers.<br />

The iSelect Program is based on <strong>Ingram</strong>’s buying level of pre-publication titles. You select the<br />

categories and indicate the levels you want to see. Then, when <strong>Ingram</strong> makes a purchase of a<br />

forthcoming title at your pre-determined level, you are notified. The iSelect Program is fully<br />

customizable to meet the needs and interests of your library. If you only want to see the hottest<br />

titles in certain categories, you can. If you only wish to see new titles by certain publishers,<br />

you can do that, too. With iSelect, it’s easy!<br />

You design your program by selecting the publishers, subject categories, binding types, and<br />

purchase levels that best fit your needs. Your weekly report— and shipment, if you select the<br />

Automatic Shipment option— is based on this information.<br />

Your individual profile will include a full listing of subject categories based on BISAC<br />

categories. You may select any or all categories that fit the needs of your library. You may<br />

choose to enroll at the BISAC Major, Secondary or Tertiary levels, depending how customized<br />

you want the results. Hardcover, Quality Paper, Mass Market, and Audio format options are<br />

available in this program. You may choose to include titles that <strong>Ingram</strong> purchases in very large<br />

quantities or choose to be notified of every title purchased in the categories you have selected,<br />

or somewhere in between.


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Each week, your customized pre-publication title listing is posted on ipage® - our online<br />

collection development and account management tool. You can use the listing to add<br />

individual titles or download the full report to your computer or Integrated <strong>Library</strong> System<br />

(ILS).<br />

Many customers find the automatic shipment option a great convenience. Prior to shipping, a<br />

full title listing is available for review on ipage. At that time, you can choose to edit quantities<br />

or remove titles from your order.<br />

iSelect is a FREE program for all <strong>Ingram</strong> customers.<br />

HITS (High Interest Title Selection)<br />

<strong>Ingram</strong> offers HITS, a concise, annotated pre-publication listing of top, new hardcover and<br />

selected quality paperback books. HITS is available on ipage, along with our Greatest HITS<br />

list of titles projected to generate considerable patron interest and receive positive reviews as<br />

an exceptional book.<br />

HITS is compiled monthly and lists titles about two months prior to publication date. HITS<br />

includes approximately 2,000 to 2,500 titles annually. Our HITS list comes with three<br />

convenient ordering options:<br />

� Your <strong>Library</strong> may request an automatic shipment of one copy or multiple copies of<br />

each starred title by individual month or every month (Standing Order).<br />

� Your <strong>Library</strong> may make selections from HITS title by title.<br />

� Your <strong>Library</strong> may request an automatic shipment of one copy or multiple copies of<br />

each title listed in HITS (Standing Order).<br />

reviewALERT (Youth) and reviewALERT (Youth Reference)<br />

Twice a month hundreds of children’s and young adult titles are reviewed in the industry’s top<br />

journals. Scanning the reviews, making selections on paper, and searching for the titles online<br />

can be time consuming. reviewALERT is a convenient and FREE way to help you streamline<br />

this selection process.<br />

Twice a month, on the 15 th and last day of the month, <strong>Ingram</strong> will notify you via e-mail of the<br />

titles reviewed in the journals you select on your profile. This will allow you to easily access<br />

the titles on ipage® and place your orders. Your customized alert will include juvenile and<br />

young adult books with reviews in your choice of the following journals:<br />

� School <strong>Library</strong> Journal<br />

� Booklist<br />

� VOYA<br />

� The Bulletin of the Center for Children’s Books<br />

� The Horn Book Magazine<br />

� Kirkus Reviews<br />

� Publishers Weekly


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At this time, reviewALERT includes only print titles. Offerings can be enrolled in by Dewey<br />

ranges.<br />

reviewALERT (Adult) and reviewALERT (Adult Reference)<br />

<strong>Ingram</strong> has two additional Standing Order programs, reviewALERT Adult and reviewALERT<br />

Adult Reference. These programs are similar to the reviewALERT Youth programs.<br />

reviewALERT (Adult) will include adult book titles that receive a full review in the journals<br />

you select below. All bindings cited will be included in the list. If you are enrolled in<br />

AutoShip, you will need to delete EANs of alternate bindings before the list orders, unless you<br />

wish to receive both. Please note the option at the bottom of the profile to exclude all<br />

previously sent titles. Checking "yes" will mean you will see any given title only once. "No"<br />

will show you the title each month that it is reviewed. This program is offered at no cost to<br />

<strong>Ingram</strong> customers.


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Your customized alert will include adult books with reviews in your choice of the following<br />

journals:<br />

� Booklist<br />

� <strong>Library</strong> Journal<br />

� Kirkus Reviews<br />

� Publishers Weekly<br />

reviewALERT (Adult Reference) will include adult reference and professional titles that<br />

receive a full review in the journals you select below. All bindings cited will be included in the<br />

list. If you are enrolled in AutoShip, you will need to delete EANs of alternate bindings before<br />

the list orders, unless you wish to receive both. Please note the option at the bottom of the<br />

profile to exclude all previously sent titles. Checking "yes" will mean you will see any given<br />

title only once. "No" will show you the title each month that it is reviewed. This program is<br />

offered at no cost to <strong>Ingram</strong> customers.<br />

Once you are enrolled, you will receive a selection list on the same schedule as the<br />

reviewALERT programs, and you can now have that list shipped automatically if you’ve<br />

chosen that option. At this time, reviewALERT includes only print titles. Offerings can be<br />

enrolled in by Dewey ranges.


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Nonfiction Continuations/Series Programs<br />

Stay updated on reference, professional, travel, and other series and serial collections. Our<br />

experienced librarians track publications, changes, cessations, and postponements for more<br />

than 13,000 titles.<br />

New titles are added to <strong>Ingram</strong>’s database several months in advance of publication. Our<br />

Nonfiction Continuations/Series Programs automatically places these titles on selection lists<br />

for your library based on your completed profile. For added convenience, your monthly reports<br />

are accessible on ipage® under the Programs & <strong>Services</strong> tab. If you are an Auto-Ship<br />

customer, these reports allow you flexibility to change your order before your titles are<br />

shipped. <strong>Ingram</strong> can cycle continuations titles to fit your needs. We offer many reporting<br />

options:<br />

Master Profile: This lists everything you currently have on standing order and is available<br />

online via ipage.<br />

Title News: This report advises of title changes and revised publication schedules as well as<br />

cessations and other pertinent factors needed to manage your profile. This information arrives<br />

as part of our electronic newsletter, Collection Development:


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Print on Demand through Lightning Source<br />

With facilities in the US, the UK, and Australia, Lightning Source, an <strong>Ingram</strong> Content Group<br />

company, has a virtual inventory of over 6,000,000 titles representing more than 21,000<br />

publishers. We print only what is needed to meet our customers’ current demand-whether<br />

that's a single book order or 10,000. We not only give you access to titles that were once<br />

extinct or hard-to-find, but also make it possible for low-volume titles to stay in print and for<br />

new titles to be released. All this translates into wider title selection and better customer<br />

service for your patrons and your community.<br />

Once an order is placed, we have all the electronic data necessary to print and deliver the book<br />

to its intended destination. The distance between book-maker and book-reader has never been<br />

shorter. Print on demand allows for a book to be printed in order in a range of formats within<br />

24 hours, even if the order is for one book.<br />

On a typical day, we add 2,647 titles to our digital warehouse, manufacture more than 76,000<br />

books, and add 14 publishers. We print 2.3 million books per month. Since our inception, we<br />

have printed over 111,000,000 titles.<br />

When it comes to producing books, speed is not our only strength. We work fast but we also<br />

pay close attention to craftsmanship, conducting 10 quality control checks on each book before<br />

it is shipped.<br />

Our sharp graphics and crisp text make it virtually impossible to distinguish our on-demand<br />

books from offset copies. Our facilities are equipped with the most advanced technology in the<br />

world, delivering great products in the most efficient and effective manner, and we are<br />

committed to continuous improvement as new innovations prove viable.<br />

Lightning Source titles are listed on ipage and are ordered through the same methods you<br />

usually use with <strong>Ingram</strong> - by telephone, fax, mail, or electronically. Lightning Source titles<br />

will be printed especially for you once the order is placed.<br />

Print on demand should in time mean the end of out of print and “print under consideration”<br />

supply frustrations. In addition it will facilitate the production and distribution of more<br />

esoteric and specialist publications with the diminishing risk posed to mainstream publishers<br />

and greater access to production for small specialist content creators including university<br />

presses, not for profit publishers and authors wishing to release straight to market.


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Catalogs<br />

<strong>Ingram</strong>'s comprehensive family of trade catalogs showcases forthcoming and recently<br />

published titles in an attractive and easy-to-follow layout. Our catalogs also feature relevant<br />

and timely editorial content including author interviews, merchandising tips, and product news<br />

to help librarians stay abreast of trends in the book world. For those who like to shop from<br />

their computer, online access to catalog content is available to all ipage® subscribers.<br />

Catalogs include:<br />

Advance® - Our flagship publication, Advance details forthcoming hardcover, trade paper and<br />

audiobook titles, as well as Lightning Source on-demand titles, approximately two months<br />

prior to release. Each issue of Advance® also features relevant and timely editorial content.<br />

Children’s Advance® - Children's Advance features title listings and annotations of new<br />

children's titles available from <strong>Ingram</strong>. The catalog also spotlights individual children's book<br />

authors and major new releases.<br />

Home & Garden Advance® - Home & Garden Advance features domestically themed titles<br />

from such categories as home improvement, landscaping, quilting, pottery and ceramics,<br />

candle making, cooking, and much more.<br />

Mind, Body & Spirit Advance® - Mind, Body & Spirit Advance explores titles in such<br />

growing areas of interest as health and fitness, self-help, spirituality, astrology, feng shui, and<br />

much more.<br />

Parent Resources Advance® - Covering everything from parenting and child development to<br />

home schooling resources, Parent Resources Advance serves as an essential resource for<br />

family-focused titles.<br />

Professional, Technical, Reference, and Computer Books Advance® - Professional<br />

Technical Reference/Computer Advance combines annotations for a concentrated assortment<br />

of professional titles with insightful guidance for a general audience.<br />

Travel Advance® - Travel Advance includes timely category listings of travel titles, author<br />

interviews, feature articles on industry trends, and valuable merchandising pointers.<br />

E-Catalogs<br />

E-Catalogs transform existing print publications into enhanced Web versions with multiple<br />

browsing options and interactive features including keyword search, zoom and magnifier<br />

functions, sticky notes, e-mail options, and easy ordering.<br />

Simply click any of the E-Catalog links on our website at www.ingramlibrary.com to start<br />

browsing.


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E-Communications<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc. offers a host of free electronic newsletters designed to inform,<br />

entertain, and offer ideas and resources for collection development.<br />

Adult Librarian News & Reviews<br />

Adult Librarian News & Reviews (formerly The In-Gram) includes important news and<br />

reviews of upcoming titles, current titles, and sleepers from the <strong>Ingram</strong> collection development<br />

team.


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News and Reviews for the Youth Librarian<br />

News and Reviews for the Youth Librarian (formerly Inside iKids) features reviews of recent<br />

and forthcoming titles, along with business information pertinent to the juvenile library<br />

market.<br />

Collection Development<br />

Collection Development (formerly Further Developments) includes pertinent information on<br />

<strong>Ingram</strong> <strong>Library</strong> programs and services, such as the Standing Order and Continuations<br />

programs.


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Video News<br />

This monthly e-newsletter highlights forthcoming DVD and Blu-ray titles including Popular<br />

Features, Foreign Film, Independent Film, Children & Family, Nonfiction and TV. Video<br />

News is available to all ipage users.<br />

The <strong>Ingram</strong> Wire<br />

Relevant book news and collection development information is delivered directly to your<br />

desktop with the <strong>Ingram</strong> Wire. Through this user-friendly downloadable desktop app, built on<br />

Adobe® AIR and compatible with both PC and Mac, librarians receive stock news on fastmoving<br />

products specific to their assigned distribution center, alerts on top awards and<br />

breaking events, as well as “backorder now” messages to ensure they are among the first for<br />

allocations. From the desktop, users can click directly to ipage to place orders. Libraries can<br />

download the application at www.ingramwire.com.


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Myi<strong>Library</strong> e-Books<br />

<strong>Ingram</strong> offers public libraries access to more than 290,000 e-books available via<br />

Myi<strong>Library</strong>®, our comprehensive e-book platform. Myi<strong>Library</strong> is the fastest-growing e-book<br />

platform with more than 5,000 new e-books added and a dozen publisher partners joining the platform<br />

each month. We offer a full range of resources and purchasing options, from single-title<br />

acquisition to publisher-specific subject collections and work closely with over 900 publishers<br />

and imprints from around the world including:<br />

Random House<br />

Harlequin<br />

Wiley-Blackwell<br />

ABC-CLIO<br />

NOLO<br />

Dorling Kindersley (DK)<br />

Greenwood Publishing Group<br />

Oxford University Press<br />

McGraw-Hill<br />

Lerner<br />

Orchard<br />

Orca<br />

Taylor & Francis<br />

Chelsea House<br />

Myi<strong>Library</strong> features include:<br />

Perpetual access<br />

Simultaneous multi-user platform<br />

Browser-based reader<br />

Current content from the largest academic publishers<br />

COUNTER-compliant usage statistics<br />

Multiple-page printing and downloading<br />

Variety of purchase models<br />

Easy Set Up<br />

Myi<strong>Library</strong> requires no additional software to setup. The portal is reached by simply linking<br />

from a referring library URL or range of URLs—making setup quick and worry free. Your<br />

patrons will enjoy access 24 hours a day, 7 days a week anywhere in the world with an Internet<br />

connection.<br />

Subject Collections<br />

Only <strong>Ingram</strong> can provide subject collections selected by MLS-degreed librarians. Our team of<br />

experts regularly compiles specially selected lists in a range of subject categories, available to<br />

you as a complete set or by individual title. Once you have acquired a title or collection, a<br />

range of user-friendly search options are available, enabling users to cross-reference material,<br />

save searches, create bookmarks, and add notes to any book.


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Customize Your E-book Collection<br />

While subject lists are available, <strong>Ingram</strong> offers you the ability to build your own e-collection<br />

and control your costs by acquiring only the content that meets your specific needs.<br />

For more information about e-books or Myi<strong>Library</strong>, please contact your <strong>Ingram</strong> representative<br />

or e-mail MIL-Admin@ingramcontent.com.<br />

There are economic advantages to working with a vendor that has its own e-book platform.<br />

Since there is no partnering company to be compensated, we can generally provide the best ebook<br />

pricing available in the marketplace. We can also negotiate effectively with publishers<br />

when the <strong>Library</strong> is looking for specific content packages. Moreover, it simplifies e-book<br />

acquisitions and maintenance when there is one license, one point of contact for problem<br />

solving, and one source for invoicing and MARC records.<br />

Processing <strong>Services</strong><br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides processing and cataloging services for those products<br />

purchased through <strong>Ingram</strong>. With over 100 different options, processing can be customized per<br />

your specifications. <strong>Ingram</strong> will ask the <strong>Library</strong> to complete an <strong>Ingram</strong> Processing<br />

Specification Sheet to ensure consistency of book appearance. Included details are physical<br />

processing rules such as label location, taping requirements, and jacketing needs. A<br />

BookMARC profile will also be completed for any account requiring spine labels or<br />

cataloging records.<br />

Please note that processing prices are based on use of <strong>Ingram</strong> standard processing supplies.<br />

Any non-standard supplies would need to be provided by the <strong>Library</strong>.


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RFID<br />

Our standard <strong>Ingram</strong> RFID tag is provided by UPM Raflatac. UPM Raflatac tag is a<br />

“universal” tag meaning that we can program any type of encoding or programming into this<br />

tag (ex.: 3M, Bibliotecha, Tech Logic, ITG, Envisionware, etc.). The tags are ISO 15693<br />

compliant. Additionally, we can provide pre-programmed tags with barcodes sets. We can<br />

also encode customer supplied tags, as well.<br />

Thermal Label Printing<br />

In addition to standard laser printed labels, <strong>Ingram</strong> recently introduced a new thermal label<br />

printing service.<br />

Thermal printing is a better quality print with higher density and contrast.<br />

Process is heat transfer with a single-use ribbon rather than laser printed sheet labels.<br />

Improved durability on spine and barcode labels.<br />

Wider variety of font options and sizes.<br />

Additional print options such as italics, bold, and underline.<br />

New barcode and spine label stock is white polypropylene film coated with a high-tack<br />

adhesive with excellent edge tear resistance.<br />

Smaller barcode size (2” x ¾”)<br />

Digital Processing for Audiovisual Materials<br />

<strong>Ingram</strong> makes digital processing easier with our exclusive one surface printing that combines<br />

all customizable stickers on a single reformatted reprint. Product options include special alert,<br />

contents label, platform, and logo options to name a few. This accommodating printing<br />

stimulates patrons’ interest and increases circulation by featuring your library’s logo and brand<br />

identity. We print to the exact size of the designated casing then trim and insert the single<br />

printed piece to match your custom profile.<br />

Cataloging<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides cataloging services for only those book and spoken word<br />

audio products purchased through <strong>Ingram</strong>. With our in-house cataloging system, BookMARC,<br />

<strong>Ingram</strong> is able to provide fast, efficient service for cataloged items. Please refer to the<br />

paragraphs below for details:<br />

BookMARC<br />

With <strong>Ingram</strong>’s exclusive BookMARC ® cataloging service, we can give you the most<br />

authoritative cataloging available. Our staff of MLS professionals understands the importance<br />

of following strict cataloging guidelines. <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> provides cataloging services<br />

for only those products purchased through <strong>Ingram</strong>.<br />

We provide access to full-level MARC records through BookMARC, our proprietary<br />

cataloging database. BookMARC includes the complete LC MARC database (with over eight<br />

million bibliographic records), as well as tens of thousands of entries created by <strong>Ingram</strong>'s<br />

MLS-degreed catalogers. It also contains LC Name Authority and Subject Authority records;<br />

our MARC records reflect the latest LC-recognized contributor, uniform title, series, and<br />

subject and geographic headings. We are a NACO participant, the first vendor to have been<br />

accorded that honor.


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<strong>Ingram</strong> cataloging is in accordance with the latest editions and versions of the Anglo-<br />

American Cataloguing Rules, MARC21 Format, OCLC Bibliographic Formats and Standards,<br />

<strong>Library</strong> of Congress Classification Schedules, Dewey Decimal Classification, Sears List of<br />

Subject Headings, and <strong>Library</strong> of Congress Subject Headings. Our cataloging is consistent<br />

with LC rule interpretations and cataloging practices as established and reported in LC’s<br />

Cataloging Service Bulletin.<br />

<strong>Ingram</strong> is a trading partner with OCLC, wherein our CIP upgrades and MARC record originals<br />

are accepted by OCLC for inclusion in WorldCat.<br />

Custom Cataloging<br />

<strong>Ingram</strong> can help speed your acquisitions into circulation and provide precise, consistent access<br />

within your own catalog by combining authoritative bibliographic data with customized<br />

services. Customized Cataloging options include:<br />

OCLC WorldCat Partners (PromptCat)<br />

DLC MARC21 full-level<br />

CIP Upgrades<br />

OCLC Enhanced<br />

Classification upgrades<br />

(LC/Dewey/BISAC)<br />

Summary (520) & Table of Contents<br />

(505) upgrades<br />

Original Cataloging (all formats)<br />

Pricing for customized cataloging services is custom quoted, based on the library’s<br />

specifications and requirements.<br />

<strong>Ingram</strong> Contact List<br />

Your <strong>Ingram</strong> Senior Sales Representative is Candy Ortman. Candy is available to answer any<br />

questions you may have regarding any of <strong>Ingram</strong>’s many products and services. She is also<br />

available for an on-site visit upon request.<br />

<strong>MALiA</strong> members have toll-free telephone access to any <strong>Ingram</strong> point of contact. To reach<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> dial (800) 937-5300. Your call will be answered by an automated<br />

voice system that will offer several prompts to assist you in reaching the correct department:<br />

Candy Ortman, Senior Sales Representative ....... Ext. 37471<br />

Email: candy.ortman@ingramcontent.com<br />

Brandy Swett, Inside Sales Representative ......... Ext. 31310<br />

Email: brandy.swett@ingramcontent.com<br />

Customer Care ..................................................... Press Option 1, then 1<br />

Email: ILSCustomer.service@ingramcontent.com<br />

To discuss concerns or issues regarding your account<br />

To Place an Order ................................................ Press Option 1, then 2<br />

Account <strong>Services</strong> ................................................. Press Option 1, then 3<br />

Email: customer.requirements@ingramcontent.com<br />

To Set Up / Update an Account<br />

Toll-Free FAX Ordering .................................... 800-677-5116<br />

Credit Department ............................................... 800-937-8100<br />

Technical Support ............................................... 800-937-7978


Page 1 of 58<br />

REQUEST FOR PROPOSAL<br />

Issue Date: April 2, <strong>2012</strong> RFP# <strong>2012</strong>-71500-01<br />

Title: <strong>Library</strong> Materials Commodity Code: 71500<br />

Issuing Agency: <strong>Library</strong> of Virginia, on behalf of<br />

Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>)<br />

(formerly SouthWest Information Network Group, Inc. (SWING))<br />

Carolea Newsome, <strong>Contract</strong> Administrator<br />

John Cook Wyllie <strong>Library</strong><br />

University of Virginia’s College at Wise<br />

One College Avenue<br />

Wise, VA 24293<br />

Using Agency: <strong>Library</strong> of Virginia on behalf of Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>)<br />

Initial Period of <strong>Contract</strong>: From July 1, <strong>2012</strong> through June 30, <strong>2015</strong> with two one-year additional<br />

renewal periods.<br />

Sealed Proposals Will Be Received Until 4:00 p.m. (Eastern Standard Time) on Friday, April 27, <strong>2012</strong>,<br />

For Furnishing The <strong>Services</strong> Described Herein.<br />

All Inquiries For Information Should Be Directed To: Carolea Newsome, <strong>Contract</strong> Administrator,<br />

276/328-0152 (V), 276/328-0105 (F), or cnewsome@ehc.edu.<br />

IF PROPOSALS ARE MAILED, ARE HAND DELIVERED OR EXPRESS MAILED, SEND DIRECTLY TO THE<br />

ISSUING AGENCY SHOWN ABOVE.<br />

In compliance with this Request For Proposals (RFP) and all conditions imposed in this RFP, the<br />

undersigned firm hereby offers and agrees to furnish all goods and services in accordance with the<br />

attached signed proposal or as mutually agreed upon by subsequent negotiation, and the undersigned<br />

firm hereby certifies that all information provided below and in any schedule attached hereto is true,<br />

correct, and complete.<br />

Name and Address of Firm:<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc Date: April 12, <strong>2012</strong><br />

One <strong>Ingram</strong> Blvd. By:____________________________________<br />

(Signature in Ink)<br />

La Vergne, TN Zip 37086 Name: Richard L. Rosy<br />

eVA Vendor ID or DUNS # E26846 (Please Print)<br />

Fax Number: (615) 213-6004 Title: Vice President and General Manager<br />

E-mail Address ilsbids@ingramcontent.com Telephone Number: (800) 937-5300<br />

Note: This public body does not discriminate against faith-based organizations in accordance with the<br />

Code of Virginia, § 2.2-4343.1 or against an offeror because of race, religion, color, sex, national origin,<br />

age, disability, or any other basis prohibited by state law relating to discrimination in employment.


Page 2 of 58<br />

TABLE OF CONTENTS<br />

I. PURPOSE Page 3<br />

II. BACKGROUND Page 3<br />

III. STATEMENT OF NEED Page 3<br />

IV. PROPOSAL PREPARATION & SUBMISSION Page 4-5<br />

V. EVALUATION & AWARD CRITERIA Page 5-6<br />

VI. GENERAL TERMS AND CONDITIONS Page 7-15<br />

VII. SPECIAL TERMS AND CONDITIONS Page 16-19<br />

VIII. ATTACHMENTS<br />

A. Offeror Data Sheet Page 20-22<br />

B. Service Requirements Page 23-35<br />

C. Pricing for Offer Consideration Page 36-39<br />

D. SWING Member Libraries Page 40-43<br />

E. Small Business Subcontracting Plan Page 44-46<br />

F. State Corporation Commission Form Page 47<br />

SCHEDULE OF EVENTS<br />

Activity Date<br />

Release RFP Monday, April 2, <strong>2012</strong><br />

Proposal Due Date Friday, April 27, <strong>2012</strong>, 5:00 PM EST<br />

Executive Board Vote on <strong>Contract</strong>s June 1, <strong>2012</strong><br />

<strong>Contract</strong> Award June, <strong>2012</strong>


Page 3 of 58<br />

I. PURPOSE<br />

The purpose of this Request for Proposal (RFP) is for the <strong>Library</strong> of Virginia to solicit sealed proposals<br />

from qualified sources and to establish contract(s) through competitive negotiations with one or more<br />

contractors to provide library materials to member libraries of the Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>).<br />

This RFP outlines the terms, conditions, and all applicable information required for submitting a<br />

proposal. Proposal respondents should pay strict attention to the proposal submission date and time<br />

and follow the format and instructions in Section IV (Proposal Preparation and Submission) of this RFP.<br />

II. BACKGROUND<br />

Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>) is an organization of public library systems, academic,<br />

school systems, institutional, and special libraries established to provide cooperative<br />

information services and programs. Full membership shall be conveyed to applicant libraries<br />

upon payment of applicable fees to the corporation.<br />

The Mid-Atlantic <strong>Library</strong> Alliance (<strong>MALiA</strong>) consortium represents 175 libraries throughout Virginia,<br />

northeastern Tennessee, and North Carolina. As of January <strong>2012</strong>, membership includes 125 public, 39<br />

academic, 8 schools, and 3 special libraries. See Attachment E: <strong>MALiA</strong> Member Libraries as of January,<br />

<strong>2012</strong> for a list of participating institutions or consult the <strong>MALiA</strong> Web site (http://www.malialibrary.org/)<br />

for a current list of members.<br />

The purpose of <strong>MALiA</strong> is to encourage the development and improvement of all types of library<br />

service and to promote the efficient use of finances, personnel, materials and properties by<br />

enabling governing authorities having library responsibilities to join together in a nonprofit<br />

library consortium.<br />

Participation by <strong>MALiA</strong> members in this contract is optional and is at the discretion of each participating<br />

member. It is understood and agreed between the parties to any agreement resulting from this RFP that<br />

any library that becomes a member of <strong>MALiA</strong> after the award of this contract will be accepted at any<br />

time under the terms of this contract.<br />

The approximate, combined library materials budget for all <strong>MALiA</strong> members per year is estimated at<br />

over $30,000,000. The approximate stated dollar amount is not to be construed to represent any<br />

amount <strong>MALiA</strong> is obligated to purchase under the resulting contract or relieve the contractor of any<br />

obligation to provide service. Dollar amounts may change during the course of the contract and <strong>MALiA</strong><br />

reserves the right to increase or decrease the amount as actual needs and funding determine.<br />

III. STATEMENT OF NEED<br />

The contractor must be able to provide services necessary to fill orders for library materials placed by<br />

any <strong>MALiA</strong> member library on a consistent basis during the term of the contract.<br />

The contractor must be capable of supplying library materials from various types of publishers and must<br />

be able to provide geographical coverage for library materials published worldwide.


Page 4 of 58<br />

<strong>Library</strong> materials are defined for the purpose of this RFP as stated in the 1983 edition of the ALA<br />

Glossary of <strong>Library</strong> and Information Science edited by Heartsil Young:<br />

"Materials of all physical substances and formats, acquired by a library to constitute<br />

its library collection.”<br />

Participating <strong>MALiA</strong> member libraries that become dissatisfied with the service received during the<br />

course of this contract may withdraw at any time with no penalty.<br />

IV. PROPOSAL PREPARATION & SUBMISSION<br />

1. RFP Responses:<br />

In order to be considered for selection, offerors must submit complete responses to this RFP.<br />

Three (3) original and one (1) electronic copy (on CD-ROM or via email) of the proposal must<br />

be submitted. No other distribution of the proposal shall be made by the offeror.<br />

2. Proposal Preparation:<br />

a. Proposals shall be signed by an authorized representative of the contractor. Failure to<br />

submit all information requested may result in the <strong>Library</strong> of Virginia requiring prompt<br />

submissions of missing information and/or giving a lower evaluation of the proposal.<br />

Proposals that are substantially incomplete or lack key information may be rejected by the<br />

<strong>Library</strong> of Virginia. Mandatory requirements are those required by law or regulation or are<br />

such that they cannot be waived and are not subject to negotiation.<br />

b. Proposals should be prepared simply and economically, providing a straightforward, concise<br />

description of capabilities to satisfy the requirements of the RFP. Emphasis should be placed<br />

on completeness and clarity of content.<br />

c. Proposals should be organized in the order in which the requirements are presented in the<br />

RFP. All pages of the proposal should be numbered. Each paragraph in the proposal should<br />

reference the paragraph number of the corresponding section of the RFP. It is also helpful to<br />

cite the paragraph number, subletter, and repeat the text of the requirement as it appears<br />

in the RFP. If a response covers more than one page, the paragraph number and subletter<br />

should be repeated at the top of the next page. The proposal should contain a table of<br />

contents which cross-references the RFP requirements. Information which the offeror<br />

desires to present that does not fall within any of the requirements of the RFP should be<br />

inserted at the appropriate place or be attached at the end of the proposal and designated<br />

as additional material. Proposals that are not organized in this manner risk elimination from<br />

consideration if the evaluators are unable to find where the RFP requirements are<br />

specifically addressed.<br />

d. The original copies of the proposal should be bound or contained in single volumes where<br />

practical. All documentation submitted with the proposal should be contained in that single<br />

volume.


Page 5 of 58<br />

POINT<br />

VALUE<br />

e. Ownership of all data, materials and documentation originated and prepared for the <strong>Library</strong><br />

of Virginia pursuant to the RFP shall belong exclusively to the <strong>Library</strong> of Virginia and be<br />

subject to public inspection in accordance with the Virginia Freedom of Information Act.<br />

Trade secrets or proprietary information submitted by the firm shall not be subject to public<br />

disclosure under the Virginia Freedom of Information Act; however, the offeror must invoke<br />

the protection of Section 11-52D of the Code of Virginia, in writing, either before or at the<br />

time the data or material is submitted. The written notice must specifically identify the data<br />

or material to be protected and state the reasons why protection is necessary. The<br />

proprietary or trade secret material submitted must be identified by some distinct method<br />

such as highlighting or underlining and must indicate only the words, figures, or paragraphs<br />

that constitute trade secret or proprietary information. The classification of an entire<br />

proposal document, line item prices, and/or total proposal prices as proprietary or trade<br />

secrets is not acceptable and will result in rejection of the proposal.<br />

3. Oral Presentation: Offerors who submit a proposal to this RFP may be required to give an oral<br />

presentation of their proposal. This provides an opportunity for the offeror to clarify or<br />

elaborate on the proposal. This is a fact finding and explanation session only and does not<br />

include negotiation. If demonstrations are required, the <strong>Library</strong> of Virginia will schedule time<br />

and location of these presentations. Oral presentations are an option and may not be<br />

conducted.<br />

V. EVALUATION & AWARD CRITERIA<br />

A. Evaluation Criteria: Proposals shall be evaluated using the following criteria:<br />

20 Points The scope and suitability of the work to be performed, capability and capacity to fully<br />

satisfy contract requirements, the manner in which these services are to be provided,<br />

approach to providing the service, and ability to meet schedules as represented by to<br />

the Service Requirements Deemed Important in Consideration of <strong>Contract</strong>or Selection<br />

portion of the RFP.<br />

20 Points Sound business environment with experience in providing library materials as outlined<br />

Offeror Data Sheet in this RFP including the number of years the offeror has been<br />

actively engaged in the business and favorable references from current accounts.<br />

20 Points Small Business Subcontracting Plan<br />

20 Points Discount as listed in the Pricing Offer Consideration, Discounts for <strong>Library</strong> and Staff<br />

Orders portion of this RFP. Offeror shall provide standard price lists of products to<br />

indicate base price from which discount is taken.<br />

20 Points Past performance on similar types of contracts.<br />

100 TOTAL


Page 6 of 58<br />

B. AWARD OF CONTRACT: Selection shall be made to two or more offerors deemed to be fully<br />

qualified and best suited among those submitting proposals on the basis of the evaluation<br />

criteria included in the Request for Proposals, including price/discount, if so stated in the<br />

Request for Proposals. Negotiations shall be conducted with the offerors so selected. Price shall<br />

be considered, but need not be the sole determining factor. After negotiations have been<br />

conducted with each offeror so selected, the <strong>Library</strong> of Virginia shall select the offeror(s) which,<br />

in its opinion, has made the best proposals, and shall award the contract to those offeror(s).<br />

Multiple contracts may be awarded. The <strong>Library</strong> of Virginia may cancel this Request for Proposal<br />

or reject proposals at any time prior to an award, and is not required to furnish a statement of<br />

the reason a particular proposal was not deemed to be the most advantageous. (Section 2.2-<br />

4359D, Code of Virginia.). Should the <strong>Library</strong> of Virginia determine in writing and in its sole<br />

discretion that only one offeror is fully qualified, or that one offeror is clearly more highly<br />

qualified than the others under consideration, a contract may be negotiated and awarded to<br />

that offeror. The award document will be a contract incorporating by reference all the<br />

requirements, terms and conditions of the solicitation and the contractor's proposal as<br />

negotiated.


Page 7 of 58<br />

VI. GENERAL TERMS AND CONDITIONS:<br />

A. VENDORS MANUAL: This solicitation is subject to the provisions of the Commonwealth of Virginia<br />

Vendors Manual and any changes or revisions thereto, which are hereby incorporated into this<br />

contract in their entirety. The procedure for filing contractual claims is in section 7.19 of the<br />

Vendors Manual. A copy of the manual is normally available for review at the purchasing office and<br />

is accessible on the Internet at www.dgs.state.va.us/dps under “Manuals.”<br />

B. APPLICABLE LAWS AND COURTS: This solicitation and any resulting contract shall be governed in all<br />

respects by the laws of the Commonwealth of Virginia and any litigation with respect thereto shall<br />

be brought in the courts of the Commonwealth. The agency and the contractor are encouraged to<br />

resolve any issues in controversy arising from the award of the contract or any contractual dispute<br />

using Alternative Dispute Resolution (ADR) procedures (Code of Virginia, § 2.2-4366). ADR<br />

procedures are described in Chapter 9 of the Vendors Manual. The contractor shall comply with all<br />

applicable federal, state and local laws, rules and regulations.<br />

C. ANTI-DISCRIMINATION: By submitting their proposals, offerors certify to the Commonwealth that<br />

they will conform to the provisions of the Federal Civil Rights Act of 1964, as amended, as well as<br />

the Virginia Fair Employment <strong>Contract</strong>ing Act of 1975, as amended, where applicable, the Virginians<br />

With Disabilities Act, the Americans With Disabilities Act and § 2.2-4311 of the Virginia Public<br />

Procurement Act (VPPA). If the award is made to a faith-based organization, the organization shall<br />

not discriminate against any recipient of goods, services, or disbursements made pursuant to the<br />

contract on the basis of the recipient's religion, religious belief, refusal to participate in a religious<br />

practice, or on the basis of race, age, color, gender or national origin and shall be subject to the<br />

same rules as other organizations that contract with public bodies to account for the use of the<br />

funds provided; however, if the faith-based organization segregates public funds into separate<br />

accounts, only the accounts and programs funded with public funds shall be subject to audit by the<br />

public body. (Code of Virginia, § 2.2-4343.1E).<br />

1. During the performance of this contract, the contractor agrees as follows:<br />

a. The contractor will not discriminate against any employee or applicant for employment<br />

because of race, religion, color, sex, national origin, age, disability, or any other basis<br />

prohibited by state law relating to discrimination in employment, except where there is a<br />

bona fide occupational qualification reasonably necessary to the normal operation of the<br />

contractor. The contractor agrees to post in conspicuous places, available to employees<br />

and applicants for employment, notices setting forth the provisions of this<br />

nondiscrimination clause.<br />

b. The contractor, in all solicitations or advertisements for employees placed by or on behalf<br />

of the contractor, will state that such contractor is an equal opportunity employer.


Page 8 of 58<br />

c. Notices, advertisements and solicitations placed in accordance with federal law, rule or<br />

regulation shall be deemed sufficient for the purpose of meeting these requirements.<br />

2. The contractor will include the provisions of 1. above in every subcontract or purchase order<br />

over $10,000, so that the provisions will be binding upon each subcontractor or vendor.<br />

D. ETHICS IN PUBLIC CONTRACTING: By submitting their proposals, offerors certify that their<br />

proposals are made without collusion or fraud and that they have not offered or received any<br />

kickbacks or inducements from any other offeror, supplier, manufacturer or subcontractor in<br />

connection with their proposal, and that they have not conferred on any public employee having<br />

official responsibility for this procurement transaction any payment, loan, subscription, advance,<br />

deposit of money, services or anything of more than nominal value, present or promised, unless<br />

consideration of substantially equal or greater value was exchanged.<br />

E. IMMIGRATION REFORM AND CONTROL ACT OF 1986: By submitting their proposals, offerors<br />

certify that they do not and will not during the performance of this contract employ illegal alien<br />

workers or otherwise violate the provisions of the federal Immigration Reform and Control Act of<br />

1986.<br />

F. DEBARMENT STATUS: By submitting their proposals, offerors certify that they are not currently<br />

debarred by the Commonwealth of Virginia from submitting bids or proposals on contracts for the<br />

type of goods and/or services covered by this solicitation, nor are they an agent of any person or<br />

entity that is currently so debarred.<br />

G. ANTITRUST: By entering into a contract, the contractor conveys, sells, assigns, and transfers to the<br />

Commonwealth of Virginia all rights, title and interest in and to all causes of action it may now have<br />

or hereafter acquire under the antitrust laws of the United States and the Commonwealth of<br />

Virginia, relating to the particular goods or services purchased or acquired by the Commonwealth<br />

of Virginia under said contract.<br />

H. MANDATORY USE OF STATE FORM AND TERMS AND CONDITIONS FOR RFPs : Failure to submit a<br />

proposal on the official state form provided for that purpose may be a cause for rejection of the<br />

proposal. Modification of or additions to the General Terms and Conditions of the solicitation may<br />

be cause for rejection of the proposal; however, the Commonwealth reserves the right to decide,<br />

on a case by case basis, in its sole discretion, whether to reject such a proposal.<br />

I. CLARIFICATION OF TERMS: If any prospective offeror has questions about the specifications or<br />

other solicitation documents, the prospective offeror should contact the buyer whose name<br />

appears on the face of the solicitation no later than five working days before the due date. Any<br />

revisions to the solicitation will be made only by addendum issued by the buyer.<br />

J. PAYMENT:<br />

1. To Prime <strong>Contract</strong>or:


Page 9 of 58<br />

a. Invoices for items ordered, delivered and accepted shall be submitted by the contractor<br />

directly to the payment address shown on the purchase order/contract. All invoices shall<br />

show the state contract number and/or purchase order number; social security number<br />

(for individual contractors) or the federal employer identification number (for<br />

proprietorships, partnerships, and corporations).<br />

b. Any payment terms requiring payment in less than 30 days will be regarded as requiring<br />

payment 30 days after invoice or delivery, whichever occurs last. This shall not affect<br />

offers of discounts for payment in less than 30 days, however.<br />

c. All goods or services provided under this contract or purchase order, that are to be paid<br />

for with public funds, shall be billed by the contractor at the contract price, regardless of<br />

which public agency is being billed.<br />

d. The following shall be deemed to be the date of payment: the date of postmark in all<br />

cases where payment is made by mail, or the date of offset when offset proceedings have<br />

been instituted as authorized under the Virginia Debt Collection Act.<br />

e. Unreasonable Charges. Under certain emergency procurements and for most time and<br />

material purchases, final job costs cannot be accurately determined at the time orders are<br />

placed. In such cases, contractors should be put on notice that final payment in full is<br />

contingent on a determination of reasonableness with respect to all invoiced charges.<br />

Charges which appear to be unreasonable will be researched and challenged, and that<br />

portion of the invoice held in abeyance until a settlement can be reached. Upon<br />

determining that invoiced charges are not reasonable, the Commonwealth shall promptly<br />

notify the contractor, in writing, as to those charges which it considers unreasonable and<br />

the basis for the determination. A contractor may not institute legal action unless a<br />

settlement cannot be reached within thirty (30) days of notification. The provisions of<br />

this section do not relieve an agency of its prompt payment obligations with respect to<br />

those charges which are not in dispute (Code of Virginia, § 2.2-4363).<br />

2. To Subcontractors:<br />

a. A contractor awarded a contract under this solicitation is hereby obligated:<br />

(1) To pay the subcontractor(s) within seven (7) days of the contractor’s receipt of<br />

payment from the Commonwealth for the proportionate share of the payment<br />

received for work performed by the subcontractor(s) under the contract; or<br />

(2) To notify the agency and the subcontractor(s), in writing, of the contractor’s<br />

intention to withhold payment and the reason.<br />

b. The contractor is obligated to pay the subcontractor(s) interest at the rate of one percent<br />

per month (unless otherwise provided under the terms of the contract) on all amounts<br />

owed by the contractor that remain unpaid seven (7) days following receipt of payment


Page 10 of 58<br />

from the Commonwealth, except for amounts withheld as stated in (2) above. The date<br />

of mailing of any payment by U. S. Mail is deemed to be payment to the addressee. These<br />

provisions apply to each sub-tier contractor performing under the primary contract. A<br />

contractor’s obligation to pay an interest charge to a subcontractor may not be construed<br />

to be an obligation of the Commonwealth.<br />

3. Each prime contractor who wins an award in which provision of a SWAM procurement plan is<br />

a condition to the award, shall deliver to the contracting agency or institution, on or before<br />

request for final payment, evidence and certification of compliance (subject only to<br />

insubstantial shortfalls and to shortfalls arising from subcontractor default) with the SWAM<br />

procurement plan. Final payment under the contract in question may be withheld until such<br />

certification is delivered and, if necessary, confirmed by the agency or institution, or other<br />

appropriate penalties may be assessed in lieu of withholding such payment.<br />

K. PRECEDENCE OF TERMS: The following General Terms and Conditions VENDORS MANUAL,<br />

APPLICABLE LAWS AND COURTS, ANTI-DISCRIMINATION, ETHICS IN PUBLIC CONTRACTING,<br />

IMMIGRATION REFORM AND CONTROL ACT OF 1986, DEBARMENT STATUS, ANTITRUST,<br />

MANDATORY USE OF STATE FORM AND TERMS AND CONDITIONS, CLARIFICATION OF TERMS,<br />

PAYMENT shall apply in all instances. In the event there is a conflict between any of the other<br />

General Terms and Conditions and any Special Terms and Conditions in this solicitation, the Special<br />

Terms and Conditions shall apply.<br />

L. QUALIFICATIONS OF OFFERORS: The Commonwealth may make such reasonable investigations as<br />

deemed proper and necessary to determine the ability of the offeror to perform the<br />

services/furnish the goods and the offeror shall furnish to the Commonwealth all such information<br />

and data for this purpose as may be requested. The Commonwealth reserves the right to inspect<br />

offeror’s physical facilities prior to award to satisfy questions regarding the offeror’s capabilities.<br />

The Commonwealth further reserves the right to reject any proposal if the evidence submitted by,<br />

or investigations of, such offeror fails to satisfy the Commonwealth that such offeror is properly<br />

qualified to carry out the obligations of the contract and to provide the services and/or furnish the<br />

goods contemplated therein.<br />

M. TESTING AND INSPECTION: The Commonwealth reserves the right to conduct any test/inspection it<br />

may deem advisable to assure goods and services conform to the specifications.<br />

N. ASSIGNMENT OF CONTRACT: A contract shall not be assignable by the contractor in whole or in<br />

part without the written consent of the Commonwealth.<br />

O. CHANGES TO THE CONTRACT: Changes can be made to the contract in any of the following ways:<br />

1. The parties may agree in writing to modify the scope of the contract. An increase or decrease<br />

in the price of the contract resulting from such modification shall be agreed to by the parties<br />

as a part of their written agreement to modify the scope of the contract.


Page 11 of 58<br />

2. The Purchasing Agency may order changes within the general scope of the contract at any<br />

time by written notice to the contractor. Changes within the scope of the contract include, but<br />

are not limited to, things such as services to be performed, the method of packing or<br />

shipment, and the place of delivery or installation. The contractor shall comply with the notice<br />

upon receipt. The contractor shall be compensated for any additional costs incurred as the<br />

result of such order and shall give the Purchasing Agency a credit for any savings. Said<br />

compensation shall be determined by one of the following methods:<br />

a. By mutual agreement between the parties in writing; or<br />

b. By agreeing upon a unit price or using a unit price set forth in the contract, if the work to<br />

be done can be expressed in units, and the contractor accounts for the number of units of<br />

work performed, subject to the Purchasing Agency’s right to audit the contractor’s<br />

records and/or to determine the correct number of units independently; or<br />

c. By ordering the contractor to proceed with the work and keep a record of all costs<br />

incurred and savings realized. A markup for overhead and profit may be allowed if<br />

provided by the contract. The same markup shall be used for determining a decrease in<br />

price as the result of savings realized. The contractor shall present the Purchasing Agency<br />

with all vouchers and records of expenses incurred and savings realized. The Purchasing<br />

Agency shall have the right to audit the records of the contractor as it deems necessary to<br />

determine costs or savings. Any claim for an adjustment in price under this provision<br />

must be asserted by written notice to the Purchasing Agency within thirty (30) days from<br />

the date of receipt of the written order from the Purchasing Agency. If the parties fail to<br />

agree on an amount of adjustment, the question of an increase or decrease in the<br />

contract price or time for performance shall be resolved in accordance with the<br />

procedures for resolving disputes provided by the Disputes Clause of this contract or, if<br />

there is none, in accordance with the disputes provisions of the Commonwealth of<br />

Virginia Vendors Manual. Neither the existence of a claim nor a dispute resolution<br />

process, litigation or any other provision of this contract shall excuse the contractor from<br />

promptly complying with the changes ordered by the Purchasing Agency or with the<br />

performance of the contract generally.<br />

P. DEFAULT: In case of failure to deliver goods or services in accordance with the contract terms and<br />

conditions, the Commonwealth, after due oral or written notice, may procure them from other<br />

sources and hold the contractor responsible for any resulting additional purchase and<br />

administrative costs. This remedy shall be in addition to any other remedies which the<br />

Commonwealth may have.<br />

Q. TAXES: Sales to the Commonwealth of Virginia are normally exempt from State sales tax. State<br />

sales and use tax certificates of exemption, Form ST-12, will be issued upon request. Deliveries<br />

against this contract shall usually be free of Federal excise and transportation taxes. The<br />

Commonwealth’s excise tax exemption registration number is 54-73-0076K.


Page 12 of 58<br />

R. USE OF BRAND NAMES: Unless otherwise provided in this solicitation, the name of a certain brand,<br />

make or manufacturer does not restrict offerors to the specific brand, make or manufacturer<br />

named, but conveys the general style, type, character, and quality of the article desired. Any article<br />

which the public body, in its sole discretion, determines to be the equal of that specified,<br />

considering quality, workmanship, economy of operation, and suitability for the purpose intended,<br />

shall be accepted. The offeror is responsible to clearly and specifically identify the product being<br />

offered and to provide sufficient descriptive literature, catalog cuts and technical detail to enable<br />

the Commonwealth to determine if the product offered meets the requirements of the solicitation.<br />

This is required even if offering the exact brand, make or manufacturer specified. Normally in<br />

competitive sealed bidding only the information furnished with the bid will be considered in the<br />

evaluation. Failure to furnish adequate data for evaluation purposes may result in declaring a bid<br />

nonresponsive. Unless the offeror clearly indicates in its proposal that the product offered is an<br />

equal product, such proposal will be considered to offer the brand name product referenced in the<br />

solicitation.<br />

S. TRANSPORTATION AND PACKAGING: By submitting their proposals, all offerors certify and warrant<br />

that the price offered for FOB destination includes only the actual freight rate costs at the lowest<br />

and best rate and is based upon the actual weight of the goods to be shipped. Except as otherwise<br />

specified herein, standard commercial packaging, packing and shipping containers shall be used. All<br />

shipping containers shall be legibly marked or labeled on the outside with purchase order number,<br />

commodity description, and quantity.<br />

T. INSURANCE: By signing and submitting a bid or proposal under this solicitation, the bidder or<br />

offeror certifies that if awarded the contract, it will have the following insurance coverage at the<br />

time the contract is awarded. For construction contracts, if any subcontractors are involved, the<br />

subcontractor will have workers’ compensation insurance in accordance with §§ 2.2-4332 and 65.2-<br />

800 et seq. of the Code of Virginia. The bidder or offeror further certifies that the contractor and<br />

any subcontractors will maintain this insurance coverage during the entire term of the contract and<br />

that all insurance coverage will be provided by insurance companies authorized to sell insurance in<br />

Virginia by the Virginia State Corporation Commission.<br />

MINIMUM INSURANCE COVERAGES AND LIMITS REQUIRED FOR MOST CONTRACTS:<br />

1. Workers’ Compensation - Statutory requirements and benefits. Coverage is compulsory for<br />

employers of three or more employees, to include the employer. <strong>Contract</strong>ors who fail to<br />

notify the Commonwealth of increases in the number of employees that change their workers’<br />

compensation requirements under the Code of Virginia during the course of the contract shall<br />

be in noncompliance with the contract.<br />

2. Employer’s Liability - $100,000.<br />

3. Commercial General Liability - $1,000,000 per occurrence. Commercial General Liability is to<br />

include bodily injury and property damage, personal injury and advertising injury, products and<br />

completed operations coverage. The Commonwealth of Virginia must be named as an<br />

additional insured and so endorsed on the policy.


Page 13 of 58<br />

U. ANNOUNCEMENT OF AWARD: Upon the award or the announcement of the decision to award a<br />

contract as a result of this solicitation, the purchasing agency will publicly post such notice on the<br />

DGS/DPS eVA VBO (www.eva.virginia.gov) for minimum of 10 days.<br />

V. DRUG-FREE WORKPLACE: During the performance of this contract, the contractor agrees to (i)<br />

provide a drug-free workplace for the contractor's employees; (ii) post in conspicuous places,<br />

available to employees and applicants for employment, a statement notifying employees that the<br />

unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance<br />

or marijuana is prohibited in the contractor's workplace and specifying the actions that will be<br />

taken against employees for violations of such prohibition; (iii) state in all solicitations or<br />

advertisements for employees placed by or on behalf of the contractor that the contractor<br />

maintains a drug-free workplace; and (iv) include the provisions of the foregoing clauses in every<br />

subcontract or purchase order of over $10,000, so that the provisions will be binding upon each<br />

subcontractor or vendor.<br />

For the purposes of this section, “drug-free workplace” means a site for the performance of work<br />

done in connection with a specific contract awarded to a contractor, the employees of whom are<br />

prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession<br />

or use of any controlled substance or marijuana during the performance of the contract.<br />

W. NONDISCRIMINATION OF CONTRACTORS: A bidder, offeror, or contractor shall not be<br />

discriminated against in the solicitation or award of this contract because of race, religion, color,<br />

sex, national origin, age, disability, faith-based organizational status, any other basis prohibited by<br />

state law relating to discrimination in employment or because the bidder or offeror employs exoffenders<br />

unless the state agency, department or institution has made a written determination that<br />

employing ex-offenders on the specific contract is not in its best interest. If the award of this<br />

contract is made to a faith-based organization and an individual, who applies for or receives goods,<br />

services, or disbursements provided pursuant to this contract objects to the religious character of<br />

the faith-based organization from which the individual receives or would receive the goods,<br />

services, or disbursements, the public body shall offer the individual, within a reasonable period of<br />

time after the date of his objection, access to equivalent goods, services, or disbursements from an<br />

alternative provider.<br />

X. eVA Business-To-Government Vendor Registration: The eVA Internet electronic procurement<br />

solution, website portal www.eVA.virginia.gov, streamlines and automates government purchasing<br />

activities in the Commonwealth. The eVA portal is the gateway for vendors to conduct business<br />

with state agencies and public bodies. All vendors desiring to provide goods and/or services to the<br />

Commonwealth shall participate in the eVA Internet e-procurement solution either through the<br />

eVA Basic Vendor Registration Service or eVA Premium Vendor Registration Service. All bidders or<br />

offerors must register in eVA and pay the Vendor Transaction Fees specified below; failure to<br />

register will result in the bid/proposal being rejected.


Page 14 of 58<br />

Effective July 1, 2011, vendor registration and registration-renewal fees have been discontinued.<br />

Registration options are as follows:<br />

a. eVA Basic Vendor Registration Service: eVA Basic Vendor Registration Service includes<br />

electronic order receipt, vendor catalog posting, on-line registration, electronic bidding, and<br />

the ability to research historical procurement data available in the eVA purchase transaction<br />

data warehouse.<br />

b. eVA Premium Vendor Registration Service: eVA Premium Vendor Registration Service includes<br />

all benefits of the eVA Basic Vendor Registration Service plus automatic email or fax<br />

notification of solicitations and amendments.<br />

Vendor transaction fees are determined by the date the original purchase order is issued and are as<br />

follows:<br />

a. For orders issued prior to August 16, 2006, the Vendor Transaction Fee is 1%, capped at a<br />

maximum of $500 per order.<br />

b. For orders issued August 16, 2006 thru June 30, 2011, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 1%, capped at $500 per order.<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 1%, capped at $1,500 per<br />

order.<br />

c. For orders issued July 1, 2011 thru June 30, <strong>2012</strong>, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 0.75%, capped at $500 per order.<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 0.75%, capped at $1,500 per<br />

order.<br />

d. For orders issued July 1, <strong>2012</strong> and after, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 1%, capped at $500 per order.<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 1%, capped at $1,500 per<br />

order.<br />

The specified vendor transaction fee will be invoiced, by the Commonwealth of Virginia Department of<br />

General <strong>Services</strong>, approximately 30 days after the corresponding purchase order is issued and payable<br />

30 days after the invoice date. Any adjustments (increases/decreases) will be handled through purchase<br />

order changes.<br />

Y. AVAILABILITY OF FUNDS: It is understood and agreed between the parties herein that the agency<br />

shall be bound hereunder only to extent of the funds available or which may hereafter become<br />

available for the purpose of this agreement.


Page 15 of 58<br />

Z. SET-ASIDES: This solicitation is set-aside for DMBE certified small business participation only when<br />

designated “SET-ASIDE FOR SMALL BUSINESS” in the solicitation. DMBE certified small businesses<br />

are those businesses that hold current small business certification from the Virginia Department of<br />

Minority Business Enterprise. DMBE certified women- and minority-owned businesses are also<br />

considered small businesses when they have received DMBE small business certification. Small<br />

businesses must be certified by DMBE not later than the solicitation due date.<br />

AA. BID PRICE CURRENCY: Unless stated otherwise in the solicitation, offerors shall state offer prices in<br />

US dollars.<br />

BB. AUTHORIZATION TO CONDUCT BUSINESS IN THE COMMONWEALTH: A contractor organized as a<br />

stock or nonstock corporation, limited liability company, business trust, or limited partnership or<br />

registered as a registered limited liability partnership shall be authorized to transact business in the<br />

Commonwealth as a domestic or foreign business entity if so required by Title 13.1 or Title 50 of<br />

the Code of Virginia or as otherwise required by law. Any business entity described above that<br />

enters into a contract with a public body pursuant to the Virginia Public Procurement Act shall not<br />

allow its existence to lapse or its certificate of authority or registration to transact business in the<br />

Commonwealth, if so required under Title 13.1 or Title 50, to be revoked or cancelled at any time<br />

during the term of the contract. A public body may void any contract with a business entity if the<br />

business entity fails to remain in compliance with the provisions of this section.


Page 16 of 58<br />

VII. SPECIAL TERMS AND CONDITIONS<br />

A. ADVERTISING In the event a contract is awarded for supplies, equipment, or services resulting from<br />

this bid/proposal, no indication of such sales or services to the <strong>Library</strong> of Virginia will be used in<br />

product literature or advertising. The contractor shall not state in any of its advertising or product<br />

literature that the Commonwealth of Virginia or any agency or institution of the Commonwealth<br />

has purchased or uses its products or services.<br />

B. AUDIT: The contractor shall retain all books, records, and other documents relative to this contract<br />

for five (5) years after final payment, or until audited by the Commonwealth of Virginia, whichever<br />

is sooner. The agency, its authorized agents, and/or state auditors shall have full access to and the<br />

right to examine any of said materials during said period.<br />

C. ADDITIONAL USERS: This procurement is being conducted on behalf of state agencies, institutions<br />

and other public bodies who may be added or deleted at anytime during the period of the contract.<br />

The addition or deletion of authorized users not specifically named in the solicitation shall be made<br />

only by written contract modification issued by this agency or institution. Such modification shall<br />

name the specific agency added or deleted and the effective date. The contractor shall not honor<br />

an order citing the resulting contract unless the ordering entity has been added by written contract<br />

modification.<br />

D. PROPOSAL ACCEPTANCE PERIOD: Any bid in response to this solicitation shall be valid for (90) days.<br />

At the end of the (90) days the bid may be withdrawn at the written request of the bidder. If the<br />

bid is not withdrawn at that time it remains in effect until an award is made or the solicitation is<br />

canceled.<br />

E. CANCELLATION OF CONTRACT: The purchasing agency reserves the right to cancel and terminate<br />

any resulting contract, in part or in whole, without penalty, upon 60 days written notice to the<br />

contractor. In the event the initial contract period is for more than 12 months, the resulting<br />

contract may be terminated by either party, without penalty, after the initial 12 months of the<br />

contract period upon 60 days written notice to the other party. Any contract cancellation notice<br />

shall not relieve the contractor of the obligation to deliver and/or perform on all outstanding orders<br />

issued prior to the effective date of cancellation.<br />

F. SPECIAL EDUCATIONAL OR PROMOTIONAL DISCOUNTS: The contractor shall extend any special<br />

educational or promotional sale prices or discounts immediately to the Commonwealth during the<br />

term of the contract. Such notice shall also advise the duration of the specific sale or discount<br />

price.<br />

G. IDENTIFICATION OF PROPOSAL ENVELOPE: If a special envelope is not furnished, or if return in the<br />

special envelope is not possible, the signed bid/proposal should be returned in a separate envelope<br />

or package, sealed and identified as follows:<br />

From: ___________


Page 17 of 58<br />

Name of Bidder/Offeror Due Date Time<br />

________________<br />

Street or Box Number IFB No./RFP No.<br />

________________<br />

City, State, Zip Code IFB/RFP Title<br />

Name of <strong>Contract</strong>/Purchase Officer or Buyer<br />

The envelope should be addressed as directed on Page 1 of the solicitation.<br />

If a proposal not contained in the special envelope is mailed, the offeror takes the risk that the<br />

envelope, even if marked as described above, may be inadvertently opened and the<br />

information compromised which may cause the bid or proposal to be disqualified. Proposals<br />

may be hand delivered to the designated location in the office issuing the solicitation. No<br />

other correspondence or other proposals should be placed in the envelope.<br />

H. SMALL BUSINESS SUBCONTRACTING AND EVIDENCE OF COMPLIANCE:<br />

A. It is the goal of the Commonwealth that 40% of its purchases be made from small businesses.<br />

This includes discretionary spending in prime contracts and subcontracts. All potential<br />

bidders/offerors are required to submit a Small Business Subcontracting Plan. Unless the<br />

bidder/offeror is registered as a DMBE-certified small business and where it is practicable for<br />

any portion of the awarded contract to be subcontracted to other suppliers, the contractor is<br />

encouraged to offer such subcontracting opportunities to DMBE-certified small businesses.<br />

This shall not exclude DMBE-certified women-owned and minority-owned businesses when<br />

they have received DMBE small business certification. No bidder/offeror or subcontractor<br />

shall be considered a Small Business, a Women-Owned Business or a Minority-Owned Business<br />

unless certified as such by the Department of Minority Business Enterprise (DMBE) by the due<br />

date for receipt of bids or proposals. If small business subcontractors are used, the prime<br />

contractor agrees to report the use of small business subcontractors by providing the<br />

purchasing office at a minimum the following information: name of small business with the<br />

DMBE certification number, phone number, total dollar amount subcontracted, category type<br />

(small, women-owned, or minority-owned), and type of product/service provided.<br />

B. Each prime contractor who wins an award in which provision of a small business<br />

subcontracting plan is a condition of the award, shall deliver to the contracting agency or<br />

institution when requested, evidence of compliance (subject only to insubstantial shortfalls<br />

and to shortfalls arising from subcontractor default) with the small business subcontracting<br />

plan. When such business has been subcontracted to these firms and upon completion of the<br />

contract, the contractor agrees to furnish the purchasing office at a minimum the following<br />

information: name of firm with the DMBE certification number, phone number, total dollar


Page 18 of 58<br />

amount subcontracted, category type (small, women-owned, or minority-owned), and type of<br />

product or service provided. Payment(s) may be withheld until compliance with the plan is<br />

received and confirmed by the agency or institution. The agency or institution reserves the<br />

right to pursue other appropriate remedies to include, but not be limited to, termination for<br />

default.<br />

C. Each prime contractor who wins an award valued over $200,000 shall deliver to the<br />

contracting agency or institution when requested, information on use of subcontractors that<br />

are not DMBE-certified small businesses. When such business has been subcontracted to<br />

these firms and upon completion of the contract, the contractor agrees to furnish the<br />

purchasing office at a minimum the following information: name of firm, phone number, total<br />

dollar amount subcontracted, and type of product or service provided.<br />

I. REFERENCES: Bidders shall provide a list of at least 3 references where similar goods and/or<br />

services have been provided. Each reference shall include the name of the organization, the<br />

complete mailing address, the name of the contact person and telephone number.<br />

J. RENEWAL OF CONTRACT: This contract may be renewed by the Commonwealth upon written<br />

agreement of both parties for two (2) successive one year periods, under the terms of the current<br />

contract, and at a reasonable time (approximately 90 days) prior to the expiration.<br />

K. eVA Business-To-Government <strong>Contract</strong>s and Orders: It is anticipated that the contract will result<br />

in multiple purchase orders (i.e., one for each delivery requirement) with the eVA transaction fee<br />

specified below assessed for each order.<br />

a. For orders issued prior to August 16, 2006, the Vendor Transaction Fee is 1%, capped at a<br />

maximum of $500 per order.<br />

b. For orders issued August 16, 2006 thru July 1, 2011, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 1%, Capped at $500 per order.<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 1%, Capped at $1,500 per<br />

order.<br />

c. For orders issued July 1, 2011 thru June 30, <strong>2012</strong>, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 0.75%, Capped at $500 per order.<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 0.75%, Capped at $1,500 per<br />

order.<br />

d. For orders issued July 1, <strong>2012</strong> and after, the Vendor Transaction Fee is:<br />

(i) DMBE-certified Small Businesses: 1%, Capped at $500 per order.


Page 19 of 58<br />

(ii) Businesses that are not DMBE-certified Small Businesses: 1%, Capped at $1,500 per<br />

order.<br />

The specified vendor transaction fee will be invoiced, by the Commonwealth of Virginia<br />

Department of General <strong>Services</strong>, approximately 30 days after the corresponding purchase order is<br />

issued and payable 30 days after the invoice date. Any adjustments (increases/decreases) will be<br />

handled through purchase order changes.<br />

The eVA Internet electronic procurement solution, website portal www.eva.virginia.gov ,<br />

streamlines and automates government purchasing activities in the Commonwealth. The portal is<br />

the gateway for vendors to conduct business with state agencies and public bodies.<br />

Vendors desiring to provide goods and/or services to the Commonwealth shall participate in the<br />

eVA Internet e-procurement solution and agree to comply with the following: If this solicitation is<br />

for a term contract, failure to provide an electronic catalog (price list) or index page catalog for<br />

items awarded will be just cause for the Commonwealth to reject your bid/offer or terminate this<br />

contract for default. The format of this electronic catalog shall conform to the eVA Catalog<br />

Interchange Format (CIF) Specification that can be accessed and downloaded from<br />

www.eVA.virginia.gov. <strong>Contract</strong>ors should email Catalog or Index Page information to eVA-catalogmanager@dgs.virginia.gov.<br />

L. STATE CORPORATION COMMISSION IDENTIFICATION NUMBER: Pursuant to Code of Virginia 2.2-<br />

4311.2 subsection B, a bidder or offeror organized or authorized to transact business in the<br />

Commonwealth pursuant to Title 13.1 or Title 50 is required to include in its bid or proposal the<br />

identification number issued to it by the State Corporation Commission (SCC). Any bidder or<br />

offeror that is not required to be authorized to transact business in the Commonwealth as a foreign<br />

business entity under Title 13.1 or Title 50 or as otherwise required by law is required to include in<br />

its bid or proposal a statement describing why the bidder or offeror is not required to be so<br />

authorized. Indicate the above information on the SCC Form provided. <strong>Contract</strong>or agrees that the<br />

process by which compliance with Titles 13.1 and 50 is checked during the solicitation stage<br />

(including without limitation the SCC Form provided) is streamlined and not definitive, and the<br />

Commonwealth’s use and acceptance of such form, or its acceptance of <strong>Contract</strong>or’s statement<br />

describing why the bidder or offeror was not legally required to be authorized to transact business<br />

in the Commonwealth, shall not be conclusive of the issue and shall not be relied upon by the<br />

<strong>Contract</strong>or as demonstrating compliance.


Page 20 of 58<br />

RFP<br />

REQUEST FOR PROPOSAL<br />

Title: <strong>Library</strong> Materials<br />

Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />

(formerly Southwest Information Network Group, SWING)<br />

ATTACHMENT A<br />

Offeror Data Sheet<br />

QUALIFICATIONS OF THE OFFEROR: Offerors shall return a completed copy of this attachment with<br />

their proposals. Offerors shall exhibit sound business environment with experience in providing library<br />

materials, capability and capacity in all respects to fully satisfy the contractual requirements, including the<br />

number of years the offeror has been actively engaged in the business and favorable references from<br />

current accounts. To adequately evaluate proposals, <strong>MALiA</strong> requires the following information of all<br />

offerors.<br />

1. YEARS IN BUSINESS: Indicate the length of time the contractor has been in business providing<br />

these types of goods and services. Years _____48________ Months ____________<br />

2. REFERENCES: Offerors shall provide a list of 3 references where similar goods and/or services<br />

have been provided. Each reference shall include the name of the organization, the complete<br />

mailing address, the name of the contact person, telephone number and email address.<br />

Organization Address Contact Telephone/Email<br />

2.1.Tenn-Share 500 W. Church Ave. Knoxville, TN 37902 Melissa Brenneman, (865) 215-8723<br />

mbrenneman@knoxlib.org<br />

2.2.Massachusetts <strong>Library</strong> System 4 Sandy Lane Whately, MA 01093 Shirley MacLean<br />

(413) 665-9898 smaclean@masslibsystem.org<br />

2.3. South Carolina Association of Public Libraries Amy Schofield 1304 Broad Street,<br />

Camden, SC 29020 (803) 425-1508 amys@kershawcountylibrary.org<br />

3. CONTRACT ADMINISTRATION: List full names and addresses of the contractor and any<br />

branch offices that may be responsible for administering the contract.<br />

3.1. <strong>Contract</strong>or:<br />

Name: <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc.<br />

Address: One <strong>Ingram</strong> Blvd<br />

Address: P.O. Box 3006 City: La Vergne State: TN Zip: 37086-1986<br />

3.2. Person to contact re proposal:<br />

Name: Patrick McElhiney, <strong>Contract</strong> Management Specialist<br />

Telephone: (800) 937-5300 Fax: (615) 213-5196 E-Mail: ilsbids@ingramcontent.com


Page 21 of 58<br />

3.3. Person to contact re changes during the life of the contract:<br />

Name: Patrick McElhiney, <strong>Contract</strong> Management Specialist<br />

Address: One <strong>Ingram</strong> Blvd. City: La Vergne State: TN Zip: 37086-1986<br />

Telephone: (800) 937-5300 Fax: (615) 213-5196 E-Mail: ilsbids@ingramcontent.com<br />

4. CUSTOMER SERVICE:<br />

4.1.<strong>Contract</strong>or must have a sales representative for states served by <strong>MALiA</strong> (Virginia, Tennessee<br />

and North Carolina.)<br />

Name: Candy Ortman<br />

Address: One <strong>Ingram</strong> Blvd. City: La Vergne State: TN Zip: 37086-1986<br />

Telephone: (800) 937-5300, ext. 37471 Fax: (615) 213-5111 E-Mail:<br />

candy.ortman@ingramcontent.com<br />

4.2.<strong>Contract</strong>or must provide toll-free customer service telephone number and/or E-Mail, and an<br />

account representative must be assigned to the library to respond to problems (e.g., with orders,<br />

claims, renewals, invoices, credits) and provide management reports and data.<br />

Telephone: (800) 937-5300 E-Mail: ILScustomer.service@ingramcontent.com<br />

5. EXPERIENCE:<br />

In the space provided, give a description of the offeror's related work experiences that would<br />

demonstrate the offeror's ability to fulfill the contract. Include the extent to which your company<br />

is actively engaged in supplying, to libraries, materials of the type listed in this RFP.<br />

<strong>Ingram</strong> Content Group Inc. is part of the long tradition of successful companies built by the <strong>Ingram</strong> family<br />

of Nashville, Tennessee. Dedicated to helping content reach its destination by providing a broad range of<br />

physical and digital services to the book industry, <strong>Ingram</strong> has been a partner to librarians, educators,<br />

publishers, and booksellers, for more than four decades.<br />

As a leader in distribution, print-on-demand and digital solutions, <strong>Ingram</strong> provides librarians with<br />

immediate access to the largest selection of trade books, e-books, interactive textbooks, audio,<br />

magazines, and other book-related products in the industry. Publishers rely on <strong>Ingram</strong> as a key provider<br />

of demand-driven printing, digital, and marketing solutions. We provide secure, cutting-edge, and<br />

answers to the questions our publisher partners have about the changing opportunities in the book<br />

industry. No other single source has the comparable experience, expertise, and connectivity in bringing<br />

supply chain management, archive, and print and digital solutions to the market.


Page 22 of 58<br />

<strong>Ingram</strong>’s operating units are <strong>Ingram</strong> Book Company, <strong>Ingram</strong> International Inc., <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong><br />

Inc., <strong>Ingram</strong> Publisher <strong>Services</strong> Inc., <strong>Ingram</strong> Periodicals Inc., <strong>Ingram</strong> Marketing Group Inc., <strong>Ingram</strong> Digital,<br />

Lightning Source Inc., Spring Arbor Distributors Inc., Tennessee Book Company LLC, and Coutts<br />

Information <strong>Services</strong> Inc.<br />

<strong>Ingram</strong> is a privately held, family-owned corporation operating under the same ownership since our<br />

inception. The <strong>Ingram</strong> family is actively involved in the day-to-day operations of our company and has a<br />

vested interest in our customers’ satisfaction. A tremendous advantage of being a family-owned<br />

company is the history and stability of ownership backing our long-term plans to remain the number one<br />

book vendor and service provider in the library market. Our primary mission is to serve our customers<br />

with world class services and timely delivery of our customers’ orders. This enables your libraries to fulfill<br />

their mission to their patrons – by circulating as quickly as possible the titles they are looking for and need<br />

for their enrichment and reading or listening pleasures.<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc.<br />

To better support the unique needs of libraries, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> grew from a specialized<br />

department of <strong>Ingram</strong> Book Company in 1970 to a full-service library vendor. Because of our growth and<br />

success, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> incorporated in 1998 as a subsidiary of <strong>Ingram</strong> Industries Inc. Today we<br />

offer “one-stop shopping” for our library customers that includes our comprehensive Collection<br />

Development support, including our Standing Order and Continuations programs, as well as all-inclusive<br />

cataloging and processing services. Libraries may order books, spoken word audio materials, music,<br />

DVD, e-books and downloadable audio, and receive a full range of library value added services<br />

customized to the library’s individual needs.<br />

<strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> Inc. is headquartered in La Vergne, Tennessee, where our Inside Sales,<br />

Customer Care, Collection Development, Cataloging and Processing, and Executive and Sales staffs are<br />

located.<br />

6. COMPANY STABILITY:<br />

6.1 Describe your company's financial stability, available equipment, and other resources that<br />

will ensure the delivery of acceptable services to <strong>MALiA</strong>.


Page 23 of 58<br />

As an <strong>Ingram</strong> Content Group company, <strong>Ingram</strong> <strong>Library</strong> <strong>Services</strong> enjoys the benefit of being part of largest<br />

wholesale distributor of book-related product in the world, including physical book distribution, print on<br />

demand, and digital solutions. As such, we have established publisher relationships, inventory, and<br />

infrastructure in place to provide our customers with an unparalleled speed of delivery.<br />

Due to our extensive physical and digital infrastructures, <strong>Ingram</strong> is the supplier best able to develop and<br />

implement innovative and cost-saving services for libraries. It is also best placed to innovate in the future.<br />

As an <strong>Ingram</strong> Content Group company, we have already brought new services, content, and added-value<br />

to libraries. The <strong>Ingram</strong> Content companies offer a broad range of physical and digital services to the<br />

book industry and provide immediate access to the largest selection of books and book-related products<br />

in the North America. The financial, professional and technological resources we are able to draw on,<br />

position us at the forefront of industry developments. <strong>Ingram</strong> is in a strong position both financially and<br />

structurally to serve the needs of <strong>MALiA</strong>.<br />

6.2 Explain how that your company is a prime jobber dealing directly with publishers. Include a<br />

list of the publishers/distributors represented. (If that list is too long, list the<br />

publishers/distributors NOT represented and indicate that you have chosen this option.)<br />

<strong>Ingram</strong> is the largest book distributor in North America and has long-standing relationships with major<br />

book publishers. <strong>Ingram</strong> represents over 65,000 publishers and imprints. Our unmatched nationwide<br />

inventory ensures the highest fill rates in the industry. <strong>Ingram</strong>’s on-hand inventory represents the largest<br />

range of publishers in the industry today, including trade, university press, small press, and specialty<br />

publishing houses.<br />

We are the exclusive distributor for more than 100 publishers through <strong>Ingram</strong> Publisher <strong>Services</strong> Inc.<br />

<strong>Ingram</strong> can provide titles that are in print and available from the publisher. Some publishers choose to sell<br />

only directly to end users such as schools or libraries. These “direct-only publishers are defined as those<br />

publishers whose titles are not available on the open market to distributors.<br />

With our proposal we have provided a list of current active publishers. Because of the size of the file, we<br />

have provided a copy on CD-ROM. Because we continue to build relationships with publishers and<br />

increase inventory, the list may not be all-inclusive.


Page 24 of 58<br />

RFP<br />

REQUEST FOR PROPOSAL<br />

Title: <strong>Library</strong> Materials<br />

Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />

(formerly Southwest Information Network Group, SWING)<br />

ATTACHMENT B<br />

Service Requirements Deemed Important<br />

in Consideration of <strong>Contract</strong>or Selection<br />

Offerors shall return a completed copy of this attachment with their proposals, indicating how they will<br />

meet each requirement in regard to the scope and suitability of the work to be performed, capability and<br />

capacity to fully satisfy contract requirements, the manner in which these services are to be provided,<br />

approach to providing the service, and ability to meet schedules. The following section is an itemized<br />

checklist of the service requirements to be considered. In the space provided, describe the services that<br />

will be performed by the contractor. Additional documents may be attached only if necessary.<br />

LOT 1 - BOOKS<br />

1.1. Approximate number of publishers/distributors you can supply (by category):<br />

<strong>Ingram</strong> represents over 65,000 publishers and imprints.<br />

1.2. Approximate number of titles you currently supply:<br />

<strong>Ingram</strong>’s active title database includes over 9,000,000 titles.<br />

1.3. Types of materials you can supply (check all that apply):<br />

_X Fiction<br />

_X Nonfiction<br />

_X Reference<br />

_X Current/popular<br />

_X Backlist<br />

_X* Out-of-print<br />

_X Continuations<br />

*Through ipage <strong>Ingram</strong> offers the services of our Hard-To-Find Books Search, with which Libraries can<br />

search for and order out of print titles. Please note that titles ordered through this service do not receive<br />

contract discounts and these services are not part of this contract. <strong>Ingram</strong> simply acts as a third party,<br />

offering this valuable service to our customers.<br />

1.4 Types of audience you can supply<br />

_ X__Children<br />

_ X__Young Adult<br />

_ X__Adult


Page 25 of 58<br />

LOT 2- Audio/Visual<br />

2.1 Approximate number of publishers/distributors you can supply (by category):<br />

For spoken word audio, <strong>Ingram</strong> represents over 850 publishers and imprints. <strong>Ingram</strong> represents more<br />

than 950 video suppliers.<br />

2.2. Approximate number of titles you currently supply:<br />

Our spoken word audio inventory includes 72,000+ titles, including abridged and unabridged editions<br />

including CD, cassette, and Playaway formats. We also inventory more than 15,000 music titles on<br />

Compact Disc, from classical to library appropriate popular titles.<br />

With 80,000+ DVD and 5,500 Blu-ray titles, <strong>Ingram</strong> offers one of the most comprehensive inventories of<br />

DVDs in the country. <strong>Ingram</strong> represents more than 950 video suppliers with titles in categories such as<br />

popular box office, foreign and independent films, and family films. We also provide an extensive line of<br />

nonfiction and children's titles. Through our supplier, <strong>Ingram</strong> Entertainment, we provide access to nearly<br />

1,000,000 DVD and Blu-ray volumes.<br />

We also inventory more than 15,000 music titles on Compact Disc, from classical to library appropriate<br />

popular titles.<br />

2.3. Types of materials you can supply (check all that apply):<br />

__X___Audio- Music/Spoken Word<br />

2.3.1 _ X __Cassette Tapes<br />

__ X __Compact Discs<br />

__ X __Video<br />

A) __ X __ Classical<br />

B) __ X __ Popular<br />

C) __ X __ Spoken Word<br />

2.3.2 ___ X*____VHS<br />

____ X ___ DVD<br />

* We anticipate that we will continue to provide VHS format as long as it is supported by the studios and<br />

is available through our partnership with <strong>Ingram</strong> Entertainment.<br />

A) __ X __Educational<br />

B) __ X __Feature/Entertainment<br />

C) __ X __Foreign<br />

D) __ X __ Instructional<br />

2.4 Types of audience you can supply<br />

_ X _Children<br />

_ X _Young Adult<br />

_ X _Adult


Page 26 of 58<br />

LOT 3 - SOFTWARE<br />

3.1 Approximate number of publishers/distributors you can supply (by category):<br />

<strong>Ingram</strong> provides video games from 56 game suppliers.<br />

3.2. Approximate number of titles you currently supply:<br />

Our video game inventory includes over 2,400 titles from the following platforms: PlayStation®2 (PS2),<br />

PlayStation ®3 (PS3), Xbox 360®, Nintendo® Wii, Nintendo® Dual Screen (Nintendo DS), and<br />

PlayStation®Portable (PSP).<br />

3.3. Types of materials you can supply (check all that apply):<br />

_____<strong>Library</strong><br />

_____Business<br />

_____ Home<br />

_____Educational<br />

__X__Games<br />

<strong>Ingram</strong> can also provide software that is included with a book title.<br />

3.4 Types of audience you can supply<br />

LOT 4 –E- BOOKS<br />

_ X _Children<br />

_ X _Young Adult<br />

_ X _Adult<br />

4.1 Approximate number of publishers/distributors you can supply (by category):<br />

Myi<strong>Library</strong> includes titles from over 1,000 publishers and imprints.<br />

4.2. Approximate number of titles you currently supply:<br />

Myi<strong>Library</strong> includes more than 300,000 e-book titles.<br />

4.3. Types of materials you can supply (check all that apply):<br />

__Fiction<br />

_X_Nonfiction<br />

_X_Reference<br />

__Current/popular<br />

__Backlist<br />

__Out-of-print<br />

__Continuations<br />

Myi<strong>Library</strong> launched its download capability in the summer of 2010, purposely delayed while waiting for<br />

the device trends to stabilize. In light of this, we were also waiting on acquiring trade content as we are<br />

aware that the public library market desires their content to be available for download. Given those two<br />

facts, our trade content is small in comparison to our vast library of almost 300,000 titles. However, we<br />

are pleased to say we are in the process of ingesting Random House US, Harlequin and Harper Collins<br />

content, to only name a few publishers.


Page 27 of 58<br />

4.4 Types of audience you can supply<br />

___Children<br />

___Young Adult<br />

_X_Adult<br />

4.5 Are you able to provide integrated search and access to full text on the same platform and user<br />

interface for both eBooks and databases?<br />

Please note <strong>Ingram</strong> does not provide databases.<br />

User Interface and Functionality<br />

The Myi<strong>Library</strong> platform integrates easily into OPAC systems for easy searching alongside your other<br />

information resources.<br />

End users have the option to view search and browse all available e-books purchased for the library's<br />

collection from the Myi<strong>Library</strong> 'Search & View' homepage. This site is dedicated solely to the users’ ebook<br />

reading experience. This website URL is http://lib.myilibrary.com. We have devoted the user<br />

experience to the search, discovery, and viewing of digital content for your users. In addition, the top<br />

portion of each page is allocated for library branding.


Page 28 of 58<br />

Searching<br />

There are several different ways to search using the 'Quick Search' box on the Myi<strong>Library</strong> platform.<br />

To search the entire text of an e-book for a single word or a phrase, use the default "Full Text"<br />

search option. This option searches the entire text to find a match on any of the words entered.<br />

To find a match on the exact search phrase entered, use quotes ("") around the phrase to limit<br />

the results to that phrase only.<br />

To search the metadata of an e-book, use the "Keywords" search option. This option searches all<br />

of the metadata (including the title) to find a match on any of the words entered. To find a match<br />

on the exact search phrase entered, use quotes ("") around the phrase to limit the results to that<br />

phrase only.<br />

To match on a specific e-book, use the "Title" or "EAN/ISBN" search option. The "Title" option<br />

searches titles to find a match on any of the search terms entered. The "EAN/ISBN" option<br />

searches EANs/ISBNs to find a match on the EAN/ISBN. To find a match on the exact title<br />

entered, use quotes ("") around the title to limit the results to that title only.<br />

To find a specific author, use the "Author" search option. You can find matches by first, middle or<br />

last name or any combination of these names. This option searches all authors to find a match on<br />

any of the names entered. To find a match on an exact author, use quotes ("") around the name<br />

to limit the results to that author only.<br />

To find a specific publisher, use the "Publisher" search option. This option searches the publisher<br />

names to find a match on any of the words entered. To find a match on an exact publisher, use<br />

quotes ("") around the publisher name to limit the results to that publisher only.


Page 29 of 58<br />

Myi<strong>Library</strong> also offers users an Advanced Search option:<br />

Search results may be date published, relevance, or title. Users may also refine results by subject or<br />

publisher, or show results that start with a selected letter.


Page 30 of 58<br />

Additionally, once inside the book, users can search within in the content.<br />

4.6 Are your eBooks maintained on a third party dark archive, from which they could be made accessible<br />

in the event your platform ceases to exist?<br />

Myi<strong>Library</strong> offers its e-books on a full-ownership model rather than a subscription based model. The price<br />

of a Myi<strong>Library</strong> e-book title includes perpetual access as long as the <strong>Library</strong> pays the annual access fee<br />

to renew access to its Myi<strong>Library</strong> e-book collection. If the <strong>Library</strong> opts to no longer renew access by not<br />

paying the annual access fee at the renewal date, the <strong>Library</strong> has no further rights to access the e-book<br />

titles purchased from Myi<strong>Library</strong>, but may reactivate full access with the resumption of access fee<br />

payments.<br />

If any title in the <strong>Library</strong>’s Myi<strong>Library</strong> e-book collection becomes unavailable due to a legal distribution<br />

issue with the right’s holder, an alternative title can be selected as a replacement up to the value of the<br />

pulled title’s invoiced price. This situation is very rare, since it is more common to merely discontinue<br />

future sales of an affected title versus pulling the titles already sold.<br />

<strong>Ingram</strong> now has an agreement in place with OCLC to develop a partnership for archiving solutions that<br />

provide complete ongoing access to all purchased Myi<strong>Library</strong> content.<br />

We are currently in discussions with other e-book aggregators to come an agreement to support content<br />

migration in the event that an aggregator’s platform becomes defunct.


Page 31 of 58<br />

4.7 For purchased eBooks, are there limits to the number of times per year any given title can be accessed<br />

or loaned?<br />

The Myi<strong>Library</strong> platform does not place restrictions on the number of times a title can be accessed or<br />

loaned, unless the publisher has placed such restrictions.<br />

4.8 Do you offer eBook download (download of entire eBooks)?<br />

Myi<strong>Library</strong> does support downloading e-books to popular e-readers. This service lets your patrons borrow<br />

Myi<strong>Library</strong> titles for a specific lending period and take those borrowed titles ‘on the go’ using their<br />

personal e-readers.<br />

• Lending a Downloadable e-Book Works Like a Print Book. Patrons find eligible e-books through<br />

standard searching and can either download the title immediately or place a hold and join a waiting<br />

queue, if all available copies are currently checked out to other patrons. To download the title patrons<br />

select their lending period (from a predetermined range set by the <strong>Library</strong>). Once the lending period<br />

expires, the title is immediately returned to library circulation or delivered to the next patron in the<br />

waiting queue.<br />

• Automated Notification When Titles are Available. If a patron has placed a hold on a title, we will<br />

email that patron automatically when the title is ready to checkout and download. As patrons must<br />

login to their personal accounts to place the hold, we know their email address. So, we’ll send them an<br />

email once the title is ready, giving the patrons 48 hours to checkout and download the title. If they fail<br />

to check out the title in 48 hours, the title is returned to circulation or delivered to the next patron in the<br />

waiting queue.<br />

• Libraries Control Lending Parameters. We empower the libraries to determine their own lending<br />

parameters for downloadable e-books. Libraries dictate the range of days available (as low as 14 to as<br />

many as 30 days) to choose for lending as well as the maximum number of titles a patron can have<br />

checked out or on hold at any given time. The library controls these parameters, making personalized<br />

decisions that are best for the individual library.<br />

• Adobe® Digital Editions. Patrons will have to download and install Adobe Digital Editions on their local<br />

computer in order to read and/or transfer their downloaded e-books. This free software is available to<br />

download at http://www.adobe.com/products/digitaleditions/.<br />

• Popular e-Readers Supported. Some of the most popular e-reader devices, including the Sony line of<br />

e-readers as well as the Barnes & Noble NOOK are supported. The full list of compatible devices<br />

can be found here:<br />

http://blogs.adobe.com/digitalpublishing/supported-devices.<br />

• Reading e-Books on Apple® Devices. You can transfer our titles to the most prevalent Apple devices,<br />

such as the iPads®, iPhones® and the iPod touch®. Simply search in the App Store for keyword<br />

‘Adobe eBook’ to find free apps that will transfer your loaned e-book to your Apple device.<br />

4.8a Is there additional cost to enable download?<br />

The following is information for libraries interested in adding the Downloadable e-book option to their<br />

Myi<strong>Library</strong> platform:<br />

• A La Carte Download Fee. Libraries will pay a yearly fee to offer the Download option for all eligible<br />

Myi<strong>Library</strong> e-book titles.<br />

• Multi-User License. In order to comply with publishers’ concurrency requirement, libraries must<br />

purchase Multi-User licenses for any title they wish to offer the Download option. Any title that currently<br />

has a Single User license will not be eligible for Download.


Page 32 of 58<br />

4.8b Is the checkout period configurable by the library? To what extent?<br />

Yes, libraries dictate the range of days available (as low as 14 to as many as 30 days) to choose for<br />

lending.<br />

4.8c Is maximum simultaneous checkouts per user configurable?<br />

Yes, libraries dictate the maximum number of titles a patron can have checked out or on hold at any given<br />

time.<br />

4.8d Do you offer holds functionality?<br />

Our online model lets multiple users view an e-book at the same time thanks to our concurrent user<br />

model. However, only a limited number of ‘downloadable’ copies are available at the same time. If all<br />

available copies are currently checked out, you may place a hold on the title or simply view the title<br />

online.<br />

4.9 For purchased eBooks, what concurrent user options do you offer? If multiple, please specify<br />

number of concurrent users.<br />

Our standard multi-user license is based on three (3) concurrent users. Additional licensing options can<br />

be negotiated.


Page 33 of 58<br />

General questions pertaining to all formats.<br />

1. Are you the sole source of any material offered? Yes____ No_X__<br />

If yes, describe:<br />

2. Do you supply country of foreign publishers? Yes____ No_X__<br />

If yes, describe:<br />

3. Provide evidence that demonstrates that your company maintains sufficient inventory to supply<br />

up to 10 copies of most titles without backordering.<br />

<strong>Ingram</strong> typically maintains the following inventory figures in our national distribution centers:<br />

� 25,000,000+ book units<br />

� 300,000+ spoken word audio units<br />

� 1,000,000+ DVD units<br />

4. Describe how data about publishers/producers/distributors, titles, and availability are made<br />

available to customers.<br />

ipage Collection Development tools<br />

ipage provides a number of <strong>Ingram</strong>-created selection lists featuring titles of interest to libraries. ipage<br />

Home Left includes shortcuts to lists of Award Winners, Industry Bestsellers, iKids Approved Lists, Street<br />

Smart titles, <strong>Ingram</strong> Top 100, and other Lists to the Side. These lists offer a variety of subjects and can<br />

be imported into your own selections lists to simplify the selection process.<br />

The Collection Development tab of ipage also lists resources and information on products of interest to<br />

librarians. You can also see innovative and creative lists of products you may wish to stock. Current Quick<br />

Lists include:<br />

� Adult New Readers<br />

� Classics<br />

� Religion and Spirituality<br />

� Top University Press Titles for Public Libraries<br />

These are just a few examples of the many available lists that are updated regularly and available 24/7 on<br />

ipage.<br />

Catalogs<br />

<strong>Ingram</strong>'s comprehensive family of trade catalogs showcases forthcoming and recently published titles in<br />

an attractive and easy-to-follow layout. Our catalogs also feature relevant and timely editorial content<br />

including author interviews, merchandising tips, and product news to help librarians stay abreast of trends<br />

in the book world. For those who like to shop from their computer, online access to catalog content is<br />

available to all ipage® subscribers. Catalogs include:<br />

Advance® - Our flagship publication, Advance details forthcoming hardcover, trade paper and audiobook<br />

titles, as well as Lightning Source on-demand titles, approximately two months prior to release. Each<br />

issue of Advance® also features relevant and timely editorial content.


Page 34 of 58<br />

Children’s Advance® - Children's Advance features title listings and annotations of new children's titles<br />

available from <strong>Ingram</strong>. The catalog also spotlights individual children's book authors and major new<br />

releases.<br />

Home & Garden Advance® - Home & Garden Advance features domestically themed titles from such<br />

categories as home improvement, landscaping, quilting, pottery and ceramics, candle making, cooking,<br />

and much more.<br />

Mind, Body & Spirit Advance® - Mind, Body & Spirit Advance explores titles in such growing areas of<br />

interest as health and fitness, self-help, spirituality, astrology, feng shui, and much more.<br />

Parent Resources Advance® - Covering everything from parenting and child development to home<br />

schooling resources, Parent Resources Advance serves as an essential resource for family-focused titles.<br />

Professional, Technical, Reference, and Computer Books Advance® - Professional Technical<br />

Reference/Computer Advance combines annotations for a concentrated assortment of professional titles<br />

with insightful guidance for a general audience.<br />

Travel Advance® - Travel Advance includes timely category listings of travel titles, author interviews,<br />

feature articles on industry trends, and valuable merchandising pointers.<br />

E-Catalogs<br />

E-Catalogs transform existing print publications into enhanced Web versions with multiple browsing<br />

options and interactive features including keyword search, zoom and magnifier functions, sticky notes, email<br />

options, and easy ordering.<br />

Simply click any of the E-Catalog links on our website at www.ingramlibrary.com to start browsing.


Page 35 of 58<br />

5. Do you offer an electronic system for placing orders and performing related services?<br />

Yes_X__ No____<br />

If yes, describe costs and what equipment, etc., is needed by MALIA libraries to participate.<br />

<strong>Ingram</strong> provides two systems for electronic ordering: FlashBack Electronic Ordering Software and ipage,<br />

our web-based tool. FlashBack software is provided free of charge. ipage is also available free of charge<br />

to <strong>Ingram</strong> customers.<br />

8. Do you support online order transfer from the local library’s acquisition system?<br />

Yes_X__ No____<br />

Cross out the items not covered: adult trade hardcover, quality paperbacks, mass-market<br />

paperbacks, pre-bound paperbacks; juvenile trade hardcover, publishers' library bindings, pre-bound<br />

books; university press trade and non-trade; serial book continuations; reference works; audio<br />

(spoken word), audio (music), video, software, CD-ROM.<br />

If yes, what equipment, etc., is needed by libraries to participate?<br />

With a group of specialists dedicated to EDI functionality, <strong>Ingram</strong> works with automation vendors to<br />

ensure all automation systems communicate effectively with ours resulting in efficient order placement.<br />

<strong>Ingram</strong> makes library automation system vendors aware of new developments and features in EDI as well<br />

as works with new vendors as they develop EDI functionality.<br />

<strong>Ingram</strong> supports both basic and enriched ordering via EDI. Enriched capabilities depend upon the<br />

automation system vendor and typically includes sending line item specific information such as location,<br />

fund, and collection type along with the quantity. This information is used in the processing of materials<br />

and creation of holdings in MARC records purchased by the library.<br />

When a library wants to implement EDI, <strong>Ingram</strong> specialists provide you with the information needed to<br />

configure your local system, assist with ipage record setup and downloading, and run a test order through<br />

our system for you to verify the results.<br />

The following shows supported vendor and systems:<br />

Vendor: System Name:<br />

Auto-Graphics Verso<br />

ExLibris Aleph<br />

Innovative Interfaces Millennium<br />

(Open Source) Evergreen<br />

(Open Source) Koha/GetIt<br />

Polaris Polaris<br />

Sirsi-Dynix Symphony<br />

Sirsi-Dynix Unicorn<br />

Sirsi-Dynix Horizon<br />

Sirsi-Dynix Dynix Classic<br />

The <strong>Library</strong> Corporation OSA<br />

The <strong>Library</strong> Corporation CARL • Solution<br />

The <strong>Library</strong> Corporation CARL • X<br />

<strong>Ingram</strong> supports EDI Transaction types and formats based on the capabilities of the library automation<br />

system. <strong>Ingram</strong> EDI offerings include:


Page 36 of 58<br />

EDIFACT Order, Enriched Order*, Order Response, and Invoice.<br />

X12 Order, Enriched Order*, Order Acknowledgment, and Invoice.<br />

Communications for all EDI formats and transactions is supported via FTP.<br />

9. Do you require a minimum order requirement including, rush orders? Yes____ No_X__<br />

If yes, describe:<br />

10. Do you accept telephone-ordering and/or E-mail for rush orders? Yes_X__ No____<br />

If yes, describe:<br />

<strong>Ingram</strong> defines a “rush” order as one that requires immediate turnaround and special shipping. These<br />

orders differ from a regular order in that they do not receive processing or cataloging services, are<br />

generally very small orders, and are placed “fill or kill” with no backorders accepted.<br />

<strong>Ingram</strong> can accept "rush" orders via toll-free telephone. All orders receive immediate online order entry,<br />

as well as instant title and stock verification. The <strong>Library</strong> may choose the shipping method they require,<br />

including UPS and Federal Express; however, the <strong>Library</strong> is responsible for freight charges on all rush<br />

orders shipped by channels other than <strong>Ingram</strong> standard shipping means, (i.e. Fed-Ex overnight, Saturday<br />

delivery). A separate account is necessary for rush orders. Any item purchased on a "rush" account will<br />

not receive processing or cataloging services.<br />

11. Do you assess a service charge for any item ordered on behalf of the library?<br />

Yes____ No_X__<br />

If yes, how is charge calculated and on what items?<br />

12. Do you offer continuation service for serial books? Yes_X__ No____<br />

If yes, describe how you accomplish the goal of providing additional titles in a series and any limit on the<br />

service.<br />

<strong>Ingram</strong>’s Continuation Program offers an easy way to update reference, travel, and other important series<br />

and serial collections. Our experienced, MLS-degreed librarians track the publication, change, cessation,<br />

or postponement of thousands of titles so you don’t have to.<br />

New titles are added to <strong>Ingram</strong>’s database several months in advance of publication. Our Continuations<br />

Program automatically places these titles on selection lists for your library based on your completed<br />

profile. For added convenience, your monthly reports are accessible on ipage® under the Programs &<br />

<strong>Services</strong> tab. If you are an Auto-Ship customer, these reports allow you flexibility to change your order<br />

before your titles are shipped. <strong>Ingram</strong> can cycle continuations titles to fit your needs.<br />

13. Do you offer leasing programs for books, audiobooks (CD or cassettes), music CDs, or video<br />

recordings (DVD or VHS)? Yes____ No_X__<br />

If yes, describe the services offered.


Page 37 of 58<br />

14. Reports: Describe the types and formats of reports that can be generated, schedule for supplying<br />

routine reports, list any costs, and include sample copies.<br />

14.1. Management reports: Examples include shipment history, title reports, etc.<br />

ipage’s account management features allow the <strong>Library</strong> to manage and monitor your accounts from a<br />

complete perspective. You can view and update your account information online and view current<br />

account set-up information. The <strong>Library</strong> can also view all open items, reference credit memos and open<br />

invoices, look at their last statement, and view the last six payments received by <strong>Ingram</strong>. All of this<br />

information will be available to the <strong>Library</strong> 24 hours a day, 7 days a week, making it even more<br />

convenient to use <strong>Ingram</strong> as your vendor.<br />

ipage has many account management tools. Through ipage, you can:<br />

Review your current account information, such as standard backorder instructions, primary<br />

distribution center, and more.<br />

Keep your contacts up-to-date with <strong>Ingram</strong> and make sure the right people receive the<br />

information they need to help you manage your account.<br />

Review your average discount.<br />

Returns<br />

ipage features the following returns reporting options. You can:<br />

Report overstocks or shortages.<br />

Determine the date your return was received.<br />

See whether a return is still in process.<br />

View credit memo information.<br />

Sales History<br />

The Reports feature of ipage lets you choose from the following reports that can be further customized by<br />

reporting period, distribution center, and product type:<br />

Sales History Report<br />

Returns History Report<br />

Sales/Returns History Report<br />

Sales/Returns History with Variances<br />

Report<br />

Return Rates Report


Page 38 of 58<br />

Collection Development reports<br />

Libraries can view master profile reports of ongoing standing orders on ipage. The reports contain item<br />

information including title, author, publisher, quantity, PO number, etc. Some reports also have programspecific<br />

information like frequency, cycle, and series title. Note: These reports are only available to those<br />

accounts that subscribe to the corresponding standing order programs and to those users who have been<br />

given access to reports by their ipage administrators.<br />

Acquisitions status<br />

Under the Order tab, simply click Acquisitions Status for a listing of Order Easy Clicks, including:<br />

All Open Items<br />

Open Purchase Order Summary, which includes the PO number, date ordered, total units open,<br />

units in process, and units backordered<br />

Backordered Items, which includes date ordered, product code, product name, format, PO<br />

number, quantity, and warehouse<br />

Recently Shipped Orders, which includes date shipped, order entry number, number of cartons,<br />

and shipping tracking number<br />

ipage order history, which shows order date and time, PO number, and who the order was placed<br />

by. It also provides a link to an Order Confirmation which gives a detailed summary of the order,<br />

including title, author, ISBN, whether the item is shipped or backordered, and retail price


Page 39 of 58<br />

14.2. Status Reports: When materials cannot be shipped immediately, contractor will supply<br />

status reports within 7 days of receipt of an order detailing out of print, out of stock indefinitely,<br />

out of stock temporarily, publication cancelled, not yet published, etc. Yes_X__ No____<br />

Remarks:<br />

Status Reports come in the form of our Packing Slip and our Title Status Report. The packing slip, which<br />

is enclosed in the initial shipment, will supply you with the status of any book that has been shipped,<br />

backordered, or is out of print. The packing slip will be alphabetized by title. Titles that were not included<br />

in the initial shipment will have a “B” in the “BO” column if they have been backordered. An “S/W” will<br />

identify those titles that will be shipped from your secondary distribution center. Titles that cannot be<br />

supplied in your normal backorder period will automatically cancel. These titles will be identified with a<br />

blank space in the “BO” column.<br />

The Title Status Report is sent to customers on a monthly basis. This report will update customers on<br />

current backorder status information as well as indicate which titles could not be supplied within your<br />

normal backorder period. Listed below are the most frequently used stock abbreviations that will appear<br />

on the Title Status Report:<br />

B/O = Out of stock at this time and on backorder for you<br />

NLS = Title is no longer stocked by <strong>Ingram</strong><br />

NYR = Title is not yet received by <strong>Ingram</strong> into the distribution center<br />

OSI = Out of stock indefinitely by the publisher<br />

PPD = Title has been postponed by the publisher<br />

OP = Title is now out of print at the publisher<br />

CANC = Title has been cancelled at this time by the publisher<br />

With ipage, the <strong>Library</strong> can also view backordered items. Under the Order tab, simply click Acquisitions<br />

Status for a listing of Order Easy Clicks, including backordered items.


Page 40 of 58<br />

14.3. Cancellation Reports: <strong>Contract</strong>or will report which titles cannot be supplied within 120 days<br />

of receipt of order. Yes_X__ No____ Remarks:<br />

As described above, the Title Status Report will be sent on a monthly basis.<br />

14.4. Annual Reports: <strong>Contract</strong>or will provide to the library annual report details, including<br />

number of items shipped; total net dollars invoiced for products shipped; total list price dollars for<br />

products shipped; net unit item price for products shipped; average number of copies per title<br />

ordered; percentage of purchase by category outline in Attachment C. Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong> can provide a usage report showing total dollar amounts spent by each billing account set up<br />

under this <strong>Contract</strong>. This report can be provided quarterly.<br />

14.5. Invoices: Invoices will be as stated below unless otherwise indicated under<br />

Remarks.<br />

14.5.1. Describe the types and formats of reports of billing procedures and options for<br />

varying invoices depending upon needs of individual MALIA member library.<br />

Remarks:<br />

<strong>Ingram</strong> can provide multiple copies of invoices, and they can be mailed or included with the shipment.<br />

Invoices are listed in the following order: (1) quantity, (2) author, (3) title, (4) publisher, (5) ISBN, (6)<br />

unit list price, (7) discount, (8) unit net price, and (9) total price. Items on invoices are listed<br />

alphabetically by either the author or the title per the <strong>Library</strong>’s request. All invoices have page numbers,<br />

your account number, the purchase order number (can be up to 22 characters in length), and our Federal<br />

ID number.<br />

With ipage, the <strong>Library</strong> is able to view all open items, reference credit memos, and open invoices,<br />

including invoice details. The <strong>Library</strong> can also look at its last statement and view the last six payments<br />

received by <strong>Ingram</strong>.


Page 41 of 58<br />

ipage Invoices<br />

We offer the convenience of having invoices available to our customers online via ipage our web-based<br />

selection, ordering, and account management tool. With ipage, invoices are available to view and print on<br />

demand the moment they become available.<br />

“Invoice in the Box”<br />

<strong>Ingram</strong> also has the option available to libraries to have their invoice put inside the box of shipped items.<br />

The invoice is in a modified easier to read format. With "Invoice in the Box", libraries can check in items<br />

against the invoice and do not have to wait for the invoice to arrive in the mail. The library still has the<br />

option to have multiple copies of the invoice. Please note that if invoices are included with the shipment,<br />

they cannot be mailed separately.<br />

14.5.2 Invoices will list code(s), applied line item, to indicate discount category (e.g., "T"<br />

for trade discount, "A" for academic, "J" for juvenile, etc.). Yes_X__ No____<br />

Remarks:<br />

Included on the invoice is a code for each binding type. Please refer to the list below for definitions. If a<br />

title is a <strong>Library</strong> Binding, it may be designated as such by the notation LIB after the title.<br />

R = Trade Hardcover<br />

Q = Trade “Quality” Paperback<br />

P = Mass Market Paperback<br />

W = Spoken Word Audio<br />

X = Music<br />

K = DVD<br />

14.5.3. <strong>Contract</strong>or will issue separate invoices for each purchase order and reference the<br />

purchase order on each invoice. Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong> can set accounts such that purchase orders will combine to ship as one order under one Order<br />

Entry number, but each PO will invoice separately. Items will be packaged according to account number,<br />

and may contain multiple purchase orders for that account. Items ordered on one account will not<br />

combine with orders placed on another distinct account. Each account will be assigned an individual<br />

account number. The purchase order number is referenced on the invoice.<br />

15. Fulfillment: Fulfillment will be as stated below unless otherwise specified under Remarks.<br />

15.1. <strong>Contract</strong>or will ship 50% of order from stock within 14 days of receipt of order.<br />

Yes_X__ No____<br />

Remarks:<br />

15.2. <strong>Contract</strong>or will ship 95% of each order within 120 days of receipt of order.<br />

Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong> offers the highest fill rate in the industry on first shipment of an order. <strong>Ingram</strong> can deliver 100% of<br />

an order within 90 days if publisher stock is available, meaning those that are not out of print, out of stock<br />

indefinitely with the publisher, or those not yet published.


Page 42 of 58<br />

15.3. <strong>Contract</strong>or will supply materials that are not currently available from publishers within 120<br />

days of receipt of order. Yes_X__ No____<br />

Remarks:<br />

*Provided the materials become available from the publishers.<br />

15.4. The library may cancel any title that is not received within 90 days of order date.<br />

Yes_X__ No____<br />

Remarks:<br />

Libraries may cancel any title that is not received within 90 days of order date, as long as the title has not<br />

yet been placed on a picking list for shipment.<br />

After receiving an order, <strong>Ingram</strong> will ship all titles currently in stock. Any remaining titles normally<br />

available through <strong>Ingram</strong> will then be placed on backorder for a period of time specified by you. At the<br />

end of the backorder period, all unfilled titles will automatically cancel, except for titles Not Yet Received<br />

from the publisher. Status Reports will be sent to each ordering agency to keep them updated on the<br />

status of their order(s).<br />

16. Accuracy: Accuracy will be as stated below unless otherwise indicated under Remarks.<br />

16.1. 99% of materials shipped will be the correct title, edition, and number of copies.<br />

Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong> strives to maintain 100% accuracy on all of our orders. Our annual shipping error rate is less than<br />

1%.<br />

16.2. <strong>Contract</strong>or will supply the latest edition of a title unless an earlier edition is specified.<br />

Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong>’s Order Entry system is ISBN driven. <strong>Ingram</strong> does not substitute titles unless the ISBN has been<br />

forwarded to a new edition.<br />

16.3. Binding supplied will be as specified in the order. Yes_X__ No____<br />

Remarks:<br />

<strong>Ingram</strong>’s Order Entry system is ISBN driven. We will ship the binding that is associated with the ordered<br />

ISBN; only those items ordered will be shipped. When searching for titles on ipage, our web-based tool,<br />

your librarians can easily access other available binding types for all titles.


Page 43 of 58<br />

17. Multiple Copies: Multiple copies of a title will be shipped together. Back-orders of parts of a<br />

multiple-copy title are not acceptable. Yes_X__ No____<br />

Remarks:<br />

We understand that SWING is requesting no partial shipments of a single title. Since you are a<br />

consortium, it is the ordering library’s responsibility to request that their individual accounts be set for no<br />

partials.<br />

With ipage ordering, the <strong>Library</strong> will be able to use real time stock checks while ordering to determine if<br />

there is enough stock of a particular title on hand in order for the desired number of copies to be provided<br />

in one shipment.<br />

18. Packaging: Each package will indicate the library's purchase order number, and only one purchase<br />

order may be represented in each package. Yes_X _ No_X__<br />

Remarks:<br />

The shipping label, which is placed on the carton, includes the customer name, address, and customer<br />

purchase order number. Items will be packaged according to account number, and may contain multiple<br />

purchase orders for that account.<br />

19. Packing Slips: A packing slip that duplicates the invoice will accompany each shipment.<br />

Yes_X _ No____<br />

Remarks:<br />

To offer you the shortest turnaround time, <strong>Ingram</strong> ships your order prior to creating an invoice. For your<br />

convenience, <strong>Ingram</strong> will include one packing slip with each shipment, which can be cross-referenced to<br />

the invoice.<br />

Each box in a single shipment will be plainly marked with the number of boxes in shipment, the library<br />

address, and a control number that can be used to cross reference the invoice when it is received. The<br />

packing slip is alphabetized by title. The carton containing the packing slip is marked.<br />

<strong>Ingram</strong>’s Packing Slip contains the following information:<br />

� <strong>Library</strong> shipping and billing address<br />

� Quantity ordered<br />

� Title<br />

� ISBN<br />

� Purchase Order Number<br />

� Discount<br />

� List Price<br />

� Extended Price


Page 44 of 58<br />

20. Defective Material: The library reserves the right to return defective material at the contractor's<br />

expense. There should be no exceptions to this. Yes_X _ No____<br />

Remarks:<br />

Any single copy of a non-processed/non-cataloged book ordered in good faith that is found to be<br />

damaged or unsuitable whether it is due to <strong>Ingram</strong>’s error or the purchaser’s error may be returned under<br />

our Hassle Free Return Policy within 60 days of invoice date. This policy does not apply to items<br />

designated as non-returnable. <strong>Ingram</strong> will pay return charges only on damaged/defective books or books<br />

shipped in error by <strong>Ingram</strong>. <strong>Ingram</strong> is not responsible for shipping and carrying charges on books<br />

returned for any other reason. Cataloged and processed books that are not damaged or defective cannot<br />

be returned.<br />

HASSLE FREE Book Returns Policy - <strong>Ingram</strong> recognizes that libraries occasionally need to return<br />

books. Expeditious handling and returning of books that are damaged, defective, or shipped in error can<br />

be assured by using a Hassle Free form. These forms are provided on the back of each packing list<br />

page, and discrepancy reports or returns should be postmarked no later than 60 days after invoice date.<br />

Detailed instructions are included on each form with a handy cut-out shipping label. A book with a<br />

publisher’s defect may be returned for up to one year from receipt.<br />

A credit memo will be mailed listing the item(s), dollar amount, and purchase order number credited.<br />

Credits will be reflected on the monthly statement with reference to the purchase order number.<br />

Upon receipt of the returned titles in our distribution center, <strong>Ingram</strong> will credit the <strong>Library</strong> for the cost of<br />

the item(s) plus freight charges calculated at the standard UPS rate for the weight of the items returned<br />

that are damaged, defective, or shipped in error by <strong>Ingram</strong>.<br />

The account management feature of ipage offers the ability to transmit certain returns information. You<br />

can create Hassle Free Returns forms and may also report shortages with the feature. After returns have<br />

been submitted, you may check the status of these returns including credit information.<br />

Spoken Word Audio Returns Policy – If defects are discovered with a spoken word audio within the first<br />

three (3) months of receipt, return it to <strong>Ingram</strong> using the above-mentioned Hassle Free form for a<br />

replacement copy. Please return all compact discs in a multi-CD title. If problems arise after the three (3)<br />

month period, please return the disc to the publisher. Brilliance offers a lifetime free replacement policy<br />

for their <strong>Library</strong> Edition product. Simply return the damaged product directly to the Brilliance Corporation<br />

at the address on the back of the box.<br />

21. Returns: All returns will be scheduled by the contractor for pick-up via UPS. Yes____ No_X _<br />

Remarks:<br />

The <strong>Library</strong> should return item(s) by using the Hassle Free Returns policy described above. Upon receipt<br />

of the returned titles in our distribution center, <strong>Ingram</strong> will credit the <strong>Library</strong> for the cost of the item(s) plus<br />

freight charges calculated at the standard UPS rate for the weight of the items returned that are<br />

damaged, defective, or shipped in error by <strong>Ingram</strong>. <strong>Ingram</strong>’s standard practice is to not issue a Call Tag<br />

for items needing to be returned.


Page 45 of 58<br />

22. Credits: <strong>Contract</strong>or will provide self-credit system for library to facilitate returns. Yes____ No_X _<br />

If yes, outline details.<br />

Remarks:<br />

<strong>Ingram</strong> no longer offers a self-credit system.<br />

23. Shipping: <strong>Contract</strong>or shall specify how shipping charges, if any, will be determined and shall indicate<br />

estimate cost of shipping for dollar amount of purchase order.<br />

Remarks:<br />

Orders will ship FOB Destination with <strong>Ingram</strong>-paid freight from your <strong>Ingram</strong> designated primary and<br />

secondary distribution centers. Distribution center is subject to change by <strong>Ingram</strong> to provide the best<br />

service for your <strong>Library</strong>. Items receiving processing and cataloging services may ship from a single<br />

distribution center exclusively. Should you choose to place an order from any of our other distribution<br />

centers, shipping charges averaging 3-7% of the total invoice price will be paid by <strong>Library</strong>. No handling<br />

fees or other charges are added. <strong>Ingram</strong> normally ships items via UPS ground transportation, <strong>Ingram</strong><br />

delivery, or common carrier.<br />

<strong>Ingram</strong> defines FOB Destination as <strong>Ingram</strong> being responsible for the products until they are actually<br />

delivered to the <strong>Library</strong>. Once the items have been delivered, liability lies with the receiving agency.<br />

We ask for your members’ assistance in keeping freight costs below 3% of total expenditures, so that we<br />

can continue to offer <strong>Ingram</strong>-paid in the future. <strong>Ingram</strong> reserves the right to adjust shipping schedules<br />

and/or order consolidation on any single account during the contract term to keep freight costs below 3%<br />

of expenditures. We will work closely with the individual library to insure that if any changes need to be<br />

made, they are in the best interests of both parties.<br />

Inside Delivery<br />

When requested by a customer, and if the carrier's operating conditions permit, the carrier may perform<br />

inside delivery. This service is provided to ground floors and those floors where elevator or escalator<br />

service is available. Please note that the carrier's only obligation is to get the freight inside the door or<br />

onto a dock. It is the <strong>Library</strong>’s responsibility to transfer the material to other desired destinations. If inside<br />

delivery is desired, the <strong>Library</strong> must specify this when establishing/updating their account(s). Where<br />

inside delivery is not provided, the carrier's only obligation is to move the freight to the back of the truck.<br />

Inside delivery will be clearly designated on the shipper’s bill of lading but not on the <strong>Ingram</strong> shipping<br />

label.<br />

Schools and Special Libraries<br />

<strong>Ingram</strong> will set up accounts for any schools and special libraries to receive two shipments per purchase<br />

order. Any in-stock, non-processed book will ship within 24 hours of order entry. Any remaining titles will<br />

then be placed on backorder for a period of time specified by you. At the end of the backorder period, all<br />

books that have come into stock will ship, and any remaining titles will automatically cancel. This second<br />

invoice will be marked as final. <strong>Ingram</strong> has found that this order type is especially helpful to schools and<br />

small libraries. By keeping shipments down to one initial shipment and one final shipment per distribution<br />

center and by giving you a final invoice, it is easier to track and close purchase orders.


Page 46 of 58<br />

24. Service Charge: The contractor shall describe the type of service fees levied for handling a MALIA<br />

account.<br />

Remarks:<br />

<strong>Ingram</strong> does not currently have any service charges for our services.<br />

25. Multiple Accounts: <strong>Contract</strong>or will provide at least 20 separate accounts for a given library. Materials<br />

in these accounts will be ordered separately and must be shipped and invoiced separately.<br />

Yes_X _ No____<br />

Remarks:<br />

<strong>Ingram</strong> can provide multiple accounts as required, however we ask for your members’ assistance in<br />

keeping freight costs below 3% of total expenditures, including limiting the number of shipping accounts<br />

wherever possible, unless <strong>Ingram</strong> internal operations require multiple accounts. Each account will be<br />

assigned an individual account number. Items will be packaged according to account number, and may<br />

contain multiple purchase orders for that account. Items ordered on one account will not combine with<br />

orders placed on another distinct account.<br />

26. Other <strong>Services</strong>: Specify other services provided.<br />

Please refer to the ADDITIONAL INFORMATION section beginning on Page 4 of our proposal.<br />

27. Service Requirements Not Met: If not covered under the sections above, list any specifications in this<br />

document that our company will be unable to meet. If you propose to meet service needs in an alternative<br />

fashion, give the alternative.<br />

Please refer to the ADDITIONAL INFORMATION section beginning on Page 4 of our proposal.


Page 47 of 58<br />

RFP<br />

REQUEST FOR PROPOSAL<br />

Title: <strong>Library</strong> Materials<br />

Mid-Atlantic <strong>Library</strong> Alliance, <strong>MALiA</strong><br />

(formerly Southwest Information Network Group, SWING)<br />

ATTACHMENT C<br />

PRICING FOR OFFER CONSIDERATION<br />

Discounts for <strong>Library</strong> and Staff Orders<br />

Offerors shall return a completed copy of this attachment with their proposals. If pricing differs by type of<br />

library (public academic, school, special, or state agency), the contractor shall submit a separate copy of<br />

this attachment and specify the type of library for which pricing is proposed.<br />

<strong>MALiA</strong> desires an attractive, predictable pricing structure and, at the same time, a high level of order<br />

fulfillment. Accordingly, <strong>MALiA</strong> seeks to select one or more primary contractors as well as one or more<br />

secondary contractors.<br />

All discounts quoted will be applied to the publishers' lowest list price in effect at the time of shipment<br />

and exclude freight-pass-through pricing.<br />

All discounts will apply to all shipments, including backorders, for each order placed by the library.<br />

Participating libraries reserve the right to request supporting documentation (including copies of the<br />

publishers' invoices) on discount or service charge decisions of the contractor at any time during the<br />

contract period.<br />

MATERIAL DISCOUNT / PRICING<br />

LIBRARY TYPE (specify): _X_Public _X_Academic _X_School _X_Special _X_State Agency<br />

1. Books (Reference LOT 1) 1 Copy 2+ Copy<br />

1.1. Adult Trade Hardcover Bindings 46.0% 2-4 copies<br />

46.2% 5-9 copies<br />

1.1.1. Fiction __45.8%_ 46.5% 10+ copies<br />

46.0% 2-4 copies<br />

46.2% 5-9 copies<br />

1.1.2 Non-fiction __45.8%_ 46.5% 10+ copies<br />

1.2. Paperbacks 2-4 copies 40.0%<br />

5-9 copies 41.0%<br />

1.2.1. Quality 38.0% 10+ copies 42.0%<br />

2-4 copies 40.0%<br />

5-9 copies 41.0%<br />

1.2.2. Mass-market 38.0% 10+ copies 42.0%<br />

1.2.3. Pre-bound (Paperback pre-binding by HF Group) Same as Quality/Mass<br />

Market discounts + $4.85 per unit<br />

1.2.4. Time required to ship prebound orders: _4-6 weeks


Page 48 of 58<br />

MATERIAL DISCOUNT / PRICING<br />

1.3. Juvenile Titles 45.8% 1 copy<br />

46.0% 2-4 copies<br />

46.2% 5-9 copies<br />

1.3.1. Trade hardcover bindings 46.5% 10+ copies<br />

1.3.2. Publishers' library bindings ____18.0%____<br />

1.3.3. Reinforced bindings ____18.0%____<br />

1.3.4. Pre-bound books ____35.0%____<br />

1.3.5. Time required to ship prebound orders:<br />

In-stock, non-processed prebound books will ship within 24 hours of order entry._<br />

1.4. Small Press ___0-46.5%___<br />

1.5. University Press<br />

1.5.1 Trade __18.0%___<br />

1.5.2. Non-trade __18.0%___<br />

1.6. Serial Books (continuations) ____0-46.5%__<br />

Standing orders and Continuations will receive the same discount schedule as firm orders, as outlined<br />

above.<br />

1.7 Reference materials ____0-46.5%__<br />

Reference materials will receive discounts according to the binding type or press ordered as outlined<br />

above.<br />

Non-trade/short discounted titles will receive a 10% discount. All net titles are sold at 0% discount.<br />

1.8. Cataloging and Processing - Include total support detail and brochures for these services<br />

1.8.1. Complete cataloging and processing ____$1.19____<br />

Automated Package includes Mylar or Label Protectors, Spine Label, Barcode, MARC record<br />

1.8.2. Cataloging and processing without mylar jacket ____$1.19____<br />

Automated Package includes Mylar or Label Protectors, Spine Label, Barcode, MARC record<br />

1.8.3. Mylar jacket and kit, unfastened _____$1.59____<br />

Mylar jacket + Catalog Card Kit<br />

1.8.4. Mylar jacket, fastened or unfastened $0.60 unattached/ $0.69 attached<br />

1.8.5. Kit, unfastened (to include book pocket, book ____$0.99____<br />

card, spine label, complete set of catalog cards)<br />

Catalog Card Kit also includes book pocket<br />

1.8.6. Catalog card set ____$0.65____<br />

1.8.7. Machine-readable cataloging per record $0.45 disk or CD / $0.35 ipage or FTP<br />

1.8.8. Additional charges <strong>Ingram</strong> offers over 100 processing options. Please<br />

contact your Sales Representative for additional processing options.


Page 49 of 58<br />

1.8.9. Reinforced plastic cover for paperbacks: 5 mil thick ____$1.99____<br />

1.8.10. Lighter laminate: ____$1.79____<br />

Describe & specify thickness: 15 mil<br />

MATERIAL DISCOUNT / PRICING<br />

1.8.11. Theft-detection devices: attached ____$0.50____<br />

3M or Checkpoint Theft; 3M Spine Insert = $0.55<br />

1.8.12. Theft-detection devices: unattached ____$0.50____<br />

3M or Checkpoint Theft<br />

2. Audiovisual (Reference LOT 2)<br />

2.1. Formats<br />

2.1.1. Spoken word cassettes ___0 – 45% _<br />

2.1.2. Books on tape ___0 – 45% _<br />

2.1.3. Books on CD ___0 – 45% _<br />

80-85% of all spoken word audio receives the full 45% discount; however some spoken word is short<br />

discounted by the publisher<br />

2.1.4. Compact discs ___ 25.0% _<br />

Music on Compact Disc<br />

2.1.5 Music cassettes ___No Bid<br />

Video Games<br />

2.1.6 DVD ___20 – 35% _<br />

2.1.8 VHS ___20 – 35% _<br />

2.19 Others: _____5%______<br />

2.2. Performance rights<br />

2.2.1. Public ___No Bid<br />

2.2.2. Home use ___No Bid<br />

2.3. Cataloging and Processing -<br />

2.3.1. Catalog card sets ____$0.65____<br />

2.3.2. Machine-readable cataloging $0.45 disk or CD / $0.35 ipage or FTP<br />

2.3.3. Theft-detection devices ____$0.50____<br />

3M DCD-2 Theft Overlay = $1.33<br />

Provide complete information about what services are offered:<br />

<strong>Ingram</strong> offers over 100 processing options. Please contact your Sales Representative for<br />

additional processing options.


Page 50 of 58<br />

3. Software (Reference LOT 3)<br />

3.1. MAC ___No Bid<br />

3.2. Windows ___No Bid<br />

MATERIAL DISCOUNT / PRICING<br />

4.E-Books<br />

4.1.. Fiction ___5%____<br />

4.2. Non-fiction ___5%____<br />

4.3 For purchased eBooks, what fees or other charges are applied in addition to the eBook title<br />

price? Which of these are paid up front? And which are recurring?<br />

Volume discounting is available. Members may contact their Sales Representative for details.<br />

Myi<strong>Library</strong> has an annual license fee beginning at $500 which covers all maintenance and upgrades to<br />

the platform. The fee is based on library size as determined by library circulation. This is the lowest fee in<br />

the industry, as we want you to be able to spend your budget buying content, not just access.<br />

The annual fee for Device Download e-books is $500. A multi-user license is required. With a multi-user<br />

license, the first copy of the book remains online, and the additional copies (e.g. 2 copies with a threecopy<br />

multi-user license) would be available for download.<br />

The price of a Myi<strong>Library</strong> e-book title includes perpetual access as long as the library pays the annual<br />

access fee to renew access to its Myi<strong>Library</strong> e-book collection. If the library opts to no longer renew<br />

access by not paying the annual access fee at the renewal date, the library has no further rights to access<br />

the e-book titles purchased from Myi<strong>Library</strong>, but may reactivate full access with the resumption of access<br />

fee payments.<br />

If any title in the library’s Myi<strong>Library</strong> e-book collection becomes unavailable due to a legal distribution<br />

issue with the right’s holder, an alternative title can be selected as a replacement up to the value of the<br />

pulled title’s invoiced price. This situation is very rare, since it is more common to merely discontinue<br />

future sales of an affected title versus pulling the titles already sold.<br />

5. Delivery - INSIDE DELIVERY REQUIRED<br />

5.1. Prepaid FOB<br />

5.1.1. Destination <strong>MALiA</strong> libraries<br />

5.1.2. Point of Shipment Chambersburg, PA or La Vergne, TN<br />

5.2 Mode of shipment <strong>Ingram</strong> delivery, UPS or other common carrier


Page 51 of 58<br />

ATTACHMENT D<br />

SWING/<strong>MALiA</strong> Membership 2011-<strong>2012</strong><br />

1. Albemarle Regional <strong>Library</strong> Winton, NC<br />

2. Amherst County Public <strong>Library</strong> Amherst, VA<br />

3. Appomattox Regional <strong>Library</strong> Hopewell VA<br />

4. Augusta County Public <strong>Library</strong> Fishersville, VA<br />

5. Averett University/Mary B. Blount <strong>Library</strong> Danville, VA<br />

6. Bedford Public <strong>Library</strong> System Bedford, VA<br />

7. Blackwater Regional <strong>Library</strong> Courtland, VA<br />

8. Blue Ridge Community College Weyers Cave, VA<br />

9. Blue Ridge Regional <strong>Library</strong> Martinsville, VA<br />

10. Bluefield College/Easley <strong>Library</strong> Bluefield, VA<br />

11. Botetourt County Public <strong>Library</strong> Roanoke, VA<br />

12. Braswell Memorial Public <strong>Library</strong> Rocky Mount, NC<br />

13. Brevard College Brevard, NC<br />

14. Bridgeport Public <strong>Library</strong> Bridgeport, WV<br />

15. Bridgewater College/Alexander Mack <strong>Library</strong> Bridgewater, VA<br />

16. Bristol Public <strong>Library</strong> Bristol, VA<br />

17. Buchanan County Public <strong>Library</strong> Grundy, VA<br />

18. Buncombe County Public Libraries Asheville, NC<br />

19. Cabarrus County Public <strong>Library</strong> Concord, NC<br />

20. Caldwell County Public <strong>Library</strong> Lenoir, NC<br />

21. Campbell County Public <strong>Library</strong> Rustburg, VA<br />

22. Cape Fear Community College Wilmington, NC<br />

23. Caroline <strong>Library</strong> Bowling Green, VA<br />

24. Carroll County Public Schools Hillsville, VA<br />

25. Central Rappahannock Regional <strong>Library</strong> Fredericksburg, VA<br />

26. Central Virginia Community College Lynchburg, VA<br />

27. Chapel Hill Public <strong>Library</strong> Chapel Hill, NC<br />

28. Charles Pinckney Jones Memorial <strong>Library</strong> Covington, VA<br />

29. Charlotte County <strong>Library</strong> Charlotte Court House, VA<br />

30. Charlotte Mecklenburg <strong>Library</strong> Charlotte, NC<br />

31. Chesapeake Public <strong>Library</strong> System Chesapeake, VA<br />

32. Chesterfield County Public <strong>Library</strong> Chesterfield, VA<br />

33. Chesterfield County Public Schools Chesterfield, VA<br />

34. Cleveland County Memorial <strong>Library</strong> Shelby, NC<br />

35. Clifton Forge Public <strong>Library</strong> Clifton Forge, VA<br />

36. College of William & Mary, Wolf Law <strong>Library</strong> Richmond, VA<br />

37. Colonial Heights Public <strong>Library</strong> Colonial Heights, VA<br />

38. Craft Memorial <strong>Library</strong> Bluefield, WV<br />

39. Craig County <strong>Library</strong> New Castle, VA<br />

40. Culpeper County <strong>Library</strong> Culpeper, VA<br />

41. Cumberland County Public <strong>Library</strong> Cumberland, VA<br />

42. Danville Community College Danville, VA


Page 52 of 58<br />

43. Danville Public <strong>Library</strong> Danville, VA<br />

44. Davidson County Public <strong>Library</strong> Lexington, NC<br />

45. Department of Correctional Education Richmond, VA<br />

46. Duplin County <strong>Library</strong> Kenansville, NC<br />

47. Durham Technical Community College Durham, NC<br />

48. East Albermarle Regional <strong>Library</strong> System Elizabeth City, NC<br />

49. Eastern Shore Community College Melfa, VA<br />

50. Eastern Shore Public <strong>Library</strong> Accomac, VA<br />

51. Elizabethton/Carter County Public <strong>Library</strong> Elizabethton, TN<br />

52. Emory & Henry College/Kelly <strong>Library</strong> Emory, VA<br />

53. Essex Public <strong>Library</strong> Tappahannock, VA<br />

54. Fauquier County Public <strong>Library</strong> Warrenton, VA<br />

55. Fauquier County School Board Warrenton, VA<br />

56. Ferrum College/Stanley <strong>Library</strong> Ferrum, VA<br />

57. Fontana Regional <strong>Library</strong> Bryson City, NC<br />

58. Franklin County <strong>Library</strong> Lousiburg, NC<br />

59. Franklin County Public <strong>Library</strong> Rocky Mount, VA<br />

60. Galax-Carroll Regional <strong>Library</strong> Galax, VA<br />

61. Gaston County Public <strong>Library</strong> Gastonia, NC<br />

62. Germanna Community College Locust Grove, VA<br />

63. Gloucester County <strong>Library</strong> Gloucester, VA<br />

64. Halifax County <strong>Library</strong> Halifax, NC<br />

65. Halifax County-South Boston Public <strong>Library</strong> Halifax, VA<br />

66. Hampton Public <strong>Library</strong> Hampton, VA<br />

67. Hampton-Sydney College/Bortz <strong>Library</strong> Hampton-Sydney, VA<br />

68. Handley Regional <strong>Library</strong> Winchester, VA<br />

69. Hanover County Public Schools Ashland, VA<br />

70. Hardy County Public <strong>Library</strong> Moorefield WV<br />

71. Haywood County Public <strong>Library</strong> Waynesville, NC<br />

72. Henderson County Public <strong>Library</strong> Hendersonville, NC<br />

73. Henrico Public <strong>Library</strong> Henrico, VA<br />

74. Henrico County Public Schools Henrico, VA<br />

75. Heritage Public <strong>Library</strong> Providence Forge, VA<br />

76. J. Sargeant Reynolds Community College Richmond, VA<br />

77. James L. Hamner Public <strong>Library</strong> Amelia, VA<br />

78. Jefferson-Madison Regional <strong>Library</strong> Charlottesville, VA<br />

79. John Tyler Community College Chester, VA<br />

80. Johnson City Public <strong>Library</strong> Johnson City, TN<br />

81. King College/E.W. King <strong>Library</strong> Bristol, TN<br />

82. Lancaster Community <strong>Library</strong> (The Community Lib.) Kilmarnock, VA<br />

83. Liberty University, Guillermin <strong>Library</strong> Lynchburg, VA<br />

84. <strong>Library</strong> of Virginia Richmond, VA<br />

85. Lincoln County Public <strong>Library</strong> Lincolnton, NC<br />

86. Lonesome Pine Regional <strong>Library</strong> Wise, VA<br />

87. Lord Fairfax Community College Middletown, VA<br />

88. Lynchburg Public <strong>Library</strong> Lynchburg, VA<br />

89. Martinsburg-Berkeley County Public <strong>Library</strong> Martinsburg, WV<br />

90. Mary Riley Styles Public <strong>Library</strong> Falls Church, VA


Page 53 of 58<br />

91. Mauney Memorial <strong>Library</strong> Kings Mountain, NC<br />

92. McDowell County Public <strong>Library</strong> Marion, NC<br />

93. Meherrin Regional <strong>Library</strong> System Lawrenceville, VA<br />

94. Middlesex County Public <strong>Library</strong> Urbanna, VA<br />

95. Montgomery-Floyd Regional <strong>Library</strong> Christiansburg, VA<br />

96. Montgomery County Public Schools Christiansburg, VA<br />

97. Mooneyham Public <strong>Library</strong> Forest City, NC<br />

98. Mountain Empire Community College Big Stone Gap, VA<br />

99. National College Martinsville, VA<br />

100. Neuse Regional <strong>Library</strong> Kinston, NC<br />

101. New River Community College Dublin, VA<br />

102. Newport News Public <strong>Library</strong> System Newport News, VA<br />

103. Norfolk Public <strong>Library</strong> Norfolk, VA<br />

104. Northeast State Community College Blountville, TN<br />

105. Northern Virginia Community College Annandale, VA<br />

106. Northumberland Public <strong>Library</strong> Heathsville, VA<br />

107. Northwestern Regional <strong>Library</strong> Elkin, NC<br />

108. Nottoway County Public <strong>Library</strong> Crewe, VA<br />

109. Orange County Public <strong>Library</strong> Hillsborough, NC<br />

110. Orange County Public <strong>Library</strong> Orange, VA<br />

111. Pamunkey Regional <strong>Library</strong> Hanover VA<br />

112. Patrick Henry Community College Martinsville, VA<br />

113. Paul D. Camp Community College Franklin, VA<br />

114. Pearisburg Public <strong>Library</strong> Pearisburg, VA<br />

115. Pender County Public <strong>Library</strong> Burgaw, NC<br />

116. Pendleton County Public <strong>Library</strong> Franklin, WV<br />

117. Petersburg Public <strong>Library</strong> Petersburg, VA<br />

118. Piedmont Virginia Community College Charlottesville, VA<br />

119. Pittsylvania County Public <strong>Library</strong> Chatham, VA<br />

120. Polk County Public <strong>Library</strong> Columbus, NC<br />

121. Poquoson Public <strong>Library</strong> Poquoson, VA<br />

122. Portsmouth Public <strong>Library</strong> Portsmouth, VA<br />

123. Powhatan County Public <strong>Library</strong> Powhatan, VA<br />

124. Prince George County Schools Prince George, VA<br />

125. Prince William Public <strong>Library</strong> System Prince William, VA<br />

126. Public <strong>Library</strong> of Johnston County & Smithfield Smithfield, NC<br />

127. Pulaski County <strong>Library</strong> System Pulaski, VA<br />

128. Radford Public <strong>Library</strong> Radford, VA<br />

129. Radford University/McConnell <strong>Library</strong> Radford, VA<br />

130. Randolph-Macon College/McGraw <strong>Library</strong> Ashland, VA<br />

131. Rappahannock Community College Warsaw, VA<br />

132. Richmond Public <strong>Library</strong> Richmond, VA<br />

133. Richie County Public <strong>Library</strong> Harrisville, WV<br />

134. Roanoke County Public <strong>Library</strong> Roanoke, VA<br />

135. Roanoke Public <strong>Library</strong> Roanoke, VA<br />

136. Rockbridge Regional <strong>Library</strong> Lexington, VA<br />

137. Rowan Public <strong>Library</strong> Salisbury, NC<br />

138. Russell County Public <strong>Library</strong> Lebanon, VA


Page 54 of 58<br />

139. Salem Public <strong>Library</strong> Salem, VA<br />

140. Sampson-Clinton Public <strong>Library</strong> Clinton, NC<br />

141. Samuels <strong>Library</strong> Front Royal, VA<br />

142. Sandhills Community College Pinehurst, NC<br />

143. Selma Public <strong>Library</strong> Selma, NC<br />

144. Shenandoah County <strong>Library</strong> System Edinburg, VA<br />

145. Sheppard Memorial <strong>Library</strong> Greenville, NC<br />

146. Smyth-Bland Regional <strong>Library</strong> Marion, VA<br />

147. Southern Pines Public <strong>Library</strong> Southern Pines, NC<br />

148. Southside Regional Jail <strong>Library</strong> Emporia, VA<br />

149. Southside Regional <strong>Library</strong> Boydton, VA<br />

150. Southwest Virginia Community College Richlands, VA<br />

151. Spindale Public <strong>Library</strong> Spindale, NC<br />

152. Stanly County Public <strong>Library</strong> Albemarle, NC<br />

153. Staunton Public <strong>Library</strong> Staunton, VA<br />

154. Suffolk Public <strong>Library</strong> System Suffolk, VA<br />

155. Sullivan County Public <strong>Library</strong> Blountville, TN<br />

156. Tazewell County Public <strong>Library</strong> Tazewell, VA<br />

157. Tazewell County Schools Tazewell, VA<br />

158. Tidewater Community College Norfolk, VA<br />

159. Thomas Nelson Community College Hampton, VA<br />

160. Transylvania County <strong>Library</strong> Brevard, NC<br />

161. Union County Public <strong>Library</strong> Monroe, NC<br />

162. University of VA/College at Wise Wise, VA<br />

163. Vienna Public <strong>Library</strong> Vienna, WV<br />

164. Virginia Beach Public <strong>Library</strong> Virginia Beach, VA<br />

165. Virginia Highlands Community College Abingdon, VA<br />

166. Virginia State University/Johnston <strong>Library</strong> Petersburg, VA<br />

167. Virginia Western Community College Roanoke, VA<br />

168. Washington County Public <strong>Library</strong> (VA) Abingdon, VA<br />

169. Washington County Jonesborough Jonesborough, TN<br />

170. Wayne County Public <strong>Library</strong> Goldsboro, NC<br />

171. Waynesboro Public <strong>Library</strong> Waynesboro, VA<br />

172. Williamsburg Regional <strong>Library</strong> Williamsburg, VA<br />

173. Wilson County Public <strong>Library</strong> Wilson, NC<br />

174. Wythe-Grayson Public <strong>Library</strong> Wytheville, VA<br />

175. Wytheville Community College Wytheville, VA


Page 55 of 58<br />

Definitions<br />

ATTACHMENT E<br />

Small Business Subcontracting Plan<br />

Small Business: "Small business " means an independently owned and operated business which,<br />

together with affiliates, has 250 or fewer employees, or average annual gross receipts of $10 million or<br />

less averaged over the previous three years. Note: This shall not exclude DMBE-certified women- and<br />

minority-owned businesses when they have received DMBE small business certification.<br />

Women-Owned Business: Women-owned business means a business concern that is at least 51%<br />

owned by one or more women who are citizens of the United States or non-citizens who are in full<br />

compliance with United States immigration law, or in the case of a corporation, partnership or limited<br />

liability company or other entity, at least 51% of the equity ownership interest is owned by one or more<br />

women who are citizens of the United States or non-citizens who are in full compliance with United<br />

States immigration law, and both the management and daily business operations are controlled by one<br />

or more women who are citizens of the United States or non-citizens who are in full compliance with the<br />

United States immigration law.<br />

Minority-Owned Business: Minority-owned business means a business concern that is at least 51%<br />

owned by one or more minority individuals or in the case of a corporation, partnership or limited liability<br />

company or other entity, at least 51% of the equity ownership interest in the corporation, partnership,<br />

or limited liability company or other entity is owned by one or more minority individuals and both the<br />

management and daily business operations are controlled by one or more minority individuals.<br />

All small businesses must be certified by the Commonwealth of Virginia, Department of Minority<br />

Business Enterprise (DMBE) by the due date of the solicitation to participate in the SWAM program.<br />

Certification applications are available through DMBE online at www.dmbe.virginia.gov (Customer<br />

Service).<br />

Offeror Name: _____________________________________________<br />

Preparer Name: ________________________________________ Date: ____________________


Page 56 of 58<br />

Instructions<br />

A. If you are certified by the Department of Minority Business Enterprise (DMBE) as a small business,<br />

complete only Section A of this form. This shall not exclude DMBE-certified women-owned and<br />

minority-owned businesses when they have received DMBE small business certification.<br />

B. If you are not a DMBE-certified small business, complete Section B of this form. For the offeror to<br />

receive credit for the small business subcontracting plan evaluation criteria, the offeror shall identify<br />

the portions of the contract that will be subcontracted to DMBE-certified small business in this<br />

section. Points will be assigned based on each offeror’s proposed subcontracting expenditures with<br />

DMBE certified small businesses for the initial contract period as indicated in Section B in relation to<br />

the offeror’s total price.<br />

Section A<br />

If your firm is certified by the Department of Minority Business Enterprise (DMBE), are you certified<br />

as a (check only one below):<br />

______ Small Business<br />

______ Small and Women-owned Business<br />

______ Small and Minority-owned Business<br />

Certification number:__________________________Certification Date:___________________________<br />

Section B<br />

Populate the table below to show your firm's plans for utilization of DMBE-certified small businesses<br />

in the performance of this contract. This shall not exclude DMBE-certified women-owned and<br />

minority-owned businesses when they have received the DMBE small business certification. Include<br />

plans to utilize small businesses as part of joint ventures, partnerships, subcontractors, suppliers,<br />

etc.


Page 57 of 58<br />

B. Plans for Utilization of DMBE-Certified Small Businesses for this Procurement<br />

Small<br />

Business<br />

Name &<br />

Address<br />

DMBE<br />

Certificate #<br />

Totals $<br />

Status if<br />

Small<br />

Business is<br />

also: Women<br />

(W),<br />

Minority (M)<br />

Contact<br />

Person,<br />

Telephone &<br />

Email<br />

Type of<br />

Goods<br />

and/or<br />

<strong>Services</strong><br />

Planned<br />

Involvement<br />

During Initial<br />

Period of the<br />

<strong>Contract</strong><br />

Planned<br />

<strong>Contract</strong><br />

Dollars<br />

During Initial<br />

Period of the<br />

<strong>Contract</strong>


Page 58 of 58<br />

Attachment F<br />

State Corporation Commission Form<br />

Virginia State Corporation Commission (SCC) registration information. The offeror:<br />

� is a corporation or other business entity with the following SCC identification number: ____________<br />

-OR-<br />

� is not a corporation, limited liability company, limited partnership, registered limited liability<br />

partnership, or business trust -OR-<br />

� is an out-of-state business entity that does not regularly and continuously maintain as part of its<br />

ordinary and customary business any employees, agents, offices, facilities, or inventories in Virginia (not<br />

counting any employees or agents in Virginia who merely solicit orders that require acceptance outside<br />

Virginia before they become contracts, and not counting any incidental presence of the offeror in<br />

Virginia that is needed in order to assemble, maintain, and repair goods in accordance with the<br />

contracts by which such goods were sold and shipped into Virginia from offeror’s out-of-state location) -<br />

OR-<br />

� is an out-of-state business entity that is including with this proposal an opinion of legal counsel which<br />

accurately and completely discloses the undersigned offeror’s current contacts with Virginia and<br />

describes why those contacts do not constitute the transaction of business in Virginia within the<br />

meaning of § 13.1-757 or other similar provisions in Titles 13.1 or 50 of the Code of Virginia.<br />

**NOTE** Check the following box if you have not completed any of the foregoing options but currently<br />

have pending before the SCC an application for authority to transact business in the Commonwealth of<br />

Virginia and wish to be considered for a waiver to allow you to submit the SCC identification number<br />

after the due date for proposals (the Commonwealth reserves the right to determine in its sole<br />

discretion whether to allow such waiver): �


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1 Soul Publishing<br />

1 to 1 Publishers<br />

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10 * 18<br />

10 Cups Publishing<br />

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10 Second Enterprises L.L.C.<br />

10 Step Corporation<br />

10 to 2 Children's Books<br />

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11:11 Publishers<br />

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11b Presss<br />

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121 Publications<br />

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303 Recordings<br />

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3hliterary Enterprises<br />

3lb Games LLC<br />

3n3 LLC<br />

3-Queens Publications<br />

3raham Publisher<br />

3rd Coast<br />

3rd Koast Publishing<br />

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3rdguides<br />

3-Winged Creations<br />

4 Elements Publications<br />

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4 Square Books<br />

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4000 Series<br />

404 Music Group<br />

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427 Publishing<br />

429 Records<br />

42nd Street Publishing<br />

4361 Press<br />

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47 Crows Publications<br />

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4elliottpublishing, Inc.<br />

4evr Press, LLC<br />

4fairy, LLC<br />

4genpress<br />

4gz Real Estate, LLC<br />

4jc Tutoring<br />

4k Records<br />

4L Press<br />

4-L Publications<br />

4life Miracle Records<br />

4m Publications<br />

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Addison-Wesley Publishing Company Medical/Nursing Division<br />

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Adla Papageienhilfe Ggmbh<br />

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Advance Editions<br />

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Advanced Analytics, LLC<br />

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Advanced Management Press<br />

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Advantage Children's<br />

Advantage Fiction<br />

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Aegypan<br />

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Aeminium Records - Peter Ferreira<br />

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Aeos, Incorporated<br />

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African American Expressions<br />

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AG Muller (AGM)<br />

AG Publishers<br />

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Agan Tavas<br />

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Age to Come<br />

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American Hospital Association<br />

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American Institute of Physics<br />

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American Institute of Wine & Food Dallas/Fort Worth Chapter<br />

American Karate and Taewondo Org.<br />

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American Letters & Commentary<br />

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American Liberty Press<br />

American <strong>Library</strong> Association<br />

American Life Publishers<br />

American Literary Press<br />

American Literatures Initiative<br />

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American Map<br />

American Marine Publishing, Incorporated<br />

American Maritain Association<br />

American Marketing Association<br />

American Master Products, Inc<br />

American Mathematical Society<br />

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American Media International<br />

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American Music Rec.<br />

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American Occupational Therapy Association, Incorporated<br />

American Pacific University Press<br />

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American Patchwork<br />

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American Philological Association Book<br />

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American Planning Association<br />

American Poetry Review<br />

American Political Science Association<br />

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American Psychoanalytic Association<br />

American Psychological Association (APA)<br />

American Pub. Co.<br />

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American Society for Training & Development


American Society of Addiction Medicine<br />

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American String Teachers Association<br />

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American Thoracic Society<br />

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American University in Cairo Press<br />

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American Veterinary Medical Association<br />

American Water Research Foundation<br />

American Water Works Association<br />

American Water Works Association; Water Environment Federation<br />

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Amp Publishing Group<br />

Ampd All Music Publication<br />

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Ampelos Press (CO)<br />

Ampersand Press<br />

Ampersand, Inc.<br />

Amphetamine Reptile<br />

Amphoto Books<br />

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Amt Produxions<br />

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Amv Publishing <strong>Services</strong>


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Ana Mar a God Nez Gonz Lez<br />

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And Associates Ltd<br />

And Then Press<br />

And Then Some Publishing, LLC<br />

And Then There Was One<br />

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Andersen Press USA<br />

Anderson<br />

Anderson Gallery, Virginia Commonwealth University<br />

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Anderson Marketing, Incorporated<br />

Anderson Merchandisers, L<br />

Anderson Publishing<br />

Anderson Research International<br />

Anderson, Berkly and Stone Publishers<br />

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And-Or Press<br />

Andover Press<br />

Andr Deutsch<br />

Andragathia Inc. Ministries<br />

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Andre Deutsch Ltd<br />

Andre Nirenberger<br />

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Andrew Cotton<br />

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Andrew David Martin<br />

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Andrew Grauberg<br />

Andrew Green<br />

Andrew Horton<br />

Andrew J Kilbride<br />

Andrew J. Luxner<br />

Andrew Jon Gideon, Publishing Person<br />

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Andrew Martin International<br />

Andrew Mowbray Incorporated, Publishers<br />

Andrew Ostapenko Designs<br />

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Andrew Robert Dickson<br />

Andrew Thornberry<br />

Andrew Ward Fine Art Photographs<br />

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Andrews Book Company<br />

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Andrews Press<br />

Andrews UK<br />

Andrews UK Ltd.<br />

Andromeda Fiction<br />

Andromeda Interactive Inc<br />

Andromeda Press<br />

Andropogon Press<br />

Andropolis Paradigms International<br />

Andrusian Press<br />

Andy Angus<br />

Andy Campbell<br />

Andy Warhol Museum<br />

Ane Books India<br />

Aneil K. Mishra and Karen E. Mishra<br />

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Anesco<br />

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Angel River Press<br />

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Angel Wings Publishing Partners<br />

Angela Bettoni Publishing<br />

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Angela Hudson<br />

Angela Kilmartin<br />

Angela Maiers Educational <strong>Services</strong>, Inc<br />

Angela Patchell Books<br />

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Angels of Light and Healing<br />

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Anjeli Press<br />

Anker Publishing Company, Incorporated<br />

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Annamarie Pluhar


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Anne Barone Company<br />

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Anne F Creekmore Psy D<br />

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Annie & Friends Limited<br />

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Annotation Press<br />

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Anon<br />

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Another Century<br />

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Anthem Pictures<br />

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Anti/Epitaph<br />

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AOM (Arglebargle Omniversal Ministries)


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Arabic Vocabulary Made Easy<br />

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Archive Media Publishing Ltd<br />

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as a Publishing<br />

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Asian Studies Association of Australia in Association with U<br />

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Assistance League of the Bay Area<br />

Assistance to Lithuanian Jews<br />

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Assoc for the Study of African American Life and H<br />

Assoc of Learned & Professional Soc Publishers<br />

Associated<br />

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Associated Arts Publisher<br />

Associated Music Publishers<br />

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Associated Publishers Group<br />

Associated Records<br />

Associates<br />

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Association for Applied Psychophysiology & Biofeed<br />

Association for Computing Machinery (ACM)<br />

Association for Creative Business Writing<br />

Association for Healthcare Documentation<br />

Association for Hospital Medical Education<br />

Association for Learning Technology<br />

Association for Scottish Literary Studies (ASLS)<br />

Association for Supervision & Curriculum Development<br />

Association for the Advancement of Medical Instrumentation (AAMI)<br />

Association for the Development of Education in Africa<br />

Association Fpr the Advancement of Medical Instrum<br />

Association of African Universities<br />

Association of American Medical Colleges<br />

Association of American University Presses<br />

Association of Arab-American University Graduates<br />

Association of Black Anthropologists American Anthr L Associ<br />

Association of College & Research Libraries<br />

Association of Commonwealth Universities<br />

Association of Cricket Statisticians & Historians<br />

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Association of Illustrators<br />

Association of Operating Room Nurses<br />

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Association of Surgical Technologists<br />

Association of Teacher Educators<br />

Association of Underwater Explorers<br />

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Association Research Foundation<br />

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As-Sunna Foundation of America<br />

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Assyrian Academic Society<br />

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ASTD<br />

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Atavistic Records<br />

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A-Team Publishing; New Revised Edition<br />

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Ateneo Center for Asian Studies<br />

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Au Press<br />

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Auckland University Press<br />

Auctoris Press<br />

Aud Publishing<br />

Audacious Press<br />

Audika Records<br />

Audio & Video Labs, Inc<br />

Audio Bookshelf<br />

Audio Dregs Recordings<br />

Audio Evolution<br />

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Audio Realms<br />

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Audubon Minnesota<br />

Audubon Press<br />

Audubon Society of Portland<br />

Auer Press<br />

Auerbach Publications<br />

Augsburg Books<br />

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Augur Press<br />

August House Audio<br />

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August House Publishers<br />

August Rose Publishing<br />

August Verlag<br />

Augusta Heritage Center<br />

Augusta Wind Press<br />

Augustus Ink Books<br />

Augustus Publishing, Inc.<br />

Auhpa; Health Administration Press<br />

Aum Fidelity<br />

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Aura Publishers<br />

Aurea Vidya<br />

Aureus Records<br />

Auria<br />

Auricle Books<br />

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Aurinia Verlag<br />

Aurohn Press<br />

Aurora Aerospace<br />

Aurora Books<br />

Aurora Central High School<br />

Aurora Foods Publishing<br />

Aurora Lake Publishing<br />

Aurora Metro Press<br />

Aurora Press<br />

Aurora Publishers, Inc.<br />

Aurora Publishing<br />

Aurum Press<br />

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Ausa Creations<br />

Ausable Press<br />

Auset Ausar Productions<br />

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Ausmed Books<br />

Ausmed Publications<br />

Austen Publishing Co.<br />

Austin & MacAuley Publishers<br />

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Austin & Winfield Publishers<br />

Austin Bay<br />

Austin Brothers Publishers<br />

Austin Hall Press<br />

Austin House Press<br />

Austin Industries<br />

Austin Slam Poetry


Austin Street Publishing<br />

Australian Academic Press<br />

Australian Archaeological Institute at Athens/Oxbow Books<br />

Australian Aviation<br />

Australian Biological Resources Study<br />

Australian Centre for Ancient Numismatic Studies<br />

Australian Centre for Egyptology<br />

Australian Consolidated<br />

Australian Council for Educational Research<br />

Australian Fishing Network<br />

Australian Literature Review<br />

Australian National U D Asian Studies<br />

Australian Scholary Publishing<br />

Australian Women's Weekly<br />

Austrian Academy of Sciences Press<br />

Austrianmonk Publishing<br />

Autarch Publishing<br />

Auteur<br />

Authentic<br />

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Authentic Media Word<br />

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Authentic Publishing LLC<br />

Authentic UK<br />

Authentically Speaking<br />

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Author<br />

Author at Work<br />

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Authority Publishing


Authorlink<br />

Authormike Ink<br />

Authors Choice Press<br />

Authors' Discovery Cooperation<br />

Author's Dream Publisher, LLC<br />

Authors for Christ, Inc.<br />

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Authortrek<br />

Autism Asperger Publishing Company<br />

Autodesk Press<br />

Autograph Editions<br />

Auto-Id Publishing<br />

Automatic Pictures<br />

Automatic Press Publishing<br />

Automobile Quarterly Publications<br />

Autonomedia<br />

Autonomous Legal & Technology Publishing<br />

Autonovus<br />

Autores Editores<br />

Autores-Editores<br />

Autosport International<br />

Autotech Industries<br />

Autry Museum of Western Heritage<br />

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Auvidis<br />

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Auxilium AB Alto Press<br />

Auzou<br />

AV Harrison Publishing<br />

Av2 by Weigl<br />

Av2/Weigl


AVA Publishing<br />

Ava Publishing (UK) Ltd<br />

Ava Publishing Company<br />

Ava Records<br />

Avagana Publishing<br />

Avail Press<br />

Availtek LLC<br />

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Avalon<br />

Avalon (Rock Bottom)<br />

Avalon Emerging Press<br />

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Avalon Publishing Group<br />

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Avalonia<br />

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Avanti<br />

Avantoure UK Ltd<br />

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Avar Press<br />

Avard Enterprises, LLC<br />

Avari Consulting Company<br />

Avatar Press<br />

Avatar Publications<br />

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Avedition<br />

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Aventine Press<br />

Aventura<br />

Aventuras Publishing Company<br />

Avenue Design Inc<br />

Avenue Design, Incorporated


Avenue Photos<br />

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Average Joes<br />

Averill Press<br />

Avernus Press<br />

Avery Architectural and Fine Arts <strong>Library</strong><br />

Avery Color Studios<br />

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Avid<br />

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Avid Readers Publishing Group<br />

Avie<br />

Avignon Press<br />

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Awareness in Riding<br />

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Awdry Press<br />

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Axial Age Publishing<br />

Axial Publishing, South Brookfield N.S., Canada<br />

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Axiom Records<br />

Axioma<br />

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Axis Mundi Books<br />

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Axle Contemporary Press<br />

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AZ Publishing<br />

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A-Zap Records<br />

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Azure Eyes Publishing<br />

Azure Moon Publishing<br />

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B


B & B Ventures, Incorporated<br />

B & C Music<br />

B & F Publishing<br />

B & R Samizdat Express<br />

B & W Publishing<br />

B Brothers Press<br />

B Dog Publishing<br />

B Dutton Publishing<br />

B Elwin Sherman<br />

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B M H C Press<br />

B N I Publications<br />

B O a Editions, Limited<br />

B Small<br />

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B&C Enterprises<br />

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B*friend<br />

B. Artis<br />

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B. Young Consulting LLC.<br />

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B.A.S.E.D. Press<br />

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B.i.e. Records<br />

B.L. Richey Publishing<br />

B.L. Rose<br />

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B.R. Grner Publishing Company<br />

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B.T. Batsford<br />

B.V. Waanders Uitgeverji<br />

B.W. Huebsch


B10 Mediaworx<br />

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B9r<br />

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Bab Publishing<br />

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Babel Corporation<br />

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Baboon Books<br />

Babora Books<br />

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Babtech<br />

Babu Books<br />

Babun Group<br />

Baby Bird Productions<br />

Baby Boomer Press<br />

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Baby Ducks Press<br />

Baby Dude Records<br />

Baby Einstein<br />

Baby Genius<br />

Baby Hearts Press<br />

Baby Lovecat Designs<br />

Baby Piggy Toes<br />

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Baby Rock Records<br />

Baby Signs<br />

Baby Songs to Go<br />

Baby Tattoo Books


Baby Tree Books<br />

Baby Walk LLC<br />

Babyface Productions, LLC<br />

Babygrande<br />

Babylonia Language & Translation Center, Incorpora<br />

Babypie Publishing<br />

Baby's First Shakespeare<br />

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Back Alley Press<br />

Back at Your Best<br />

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Back Room<br />

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Back Up Books Human Rights Press<br />

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Backbeat Records<br />

Backbone Worldwide, Inc<br />

Backburner Records<br />

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Backeddy Books<br />

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Backhouse<br />

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Backstory<br />

Backstrap<br />

Backstroke Books<br />

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Backwaters Press<br />

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Bacon and Eggs Press<br />

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Bad Beaver Publishing<br />

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Bad Daddy Records<br />

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Bad Ducky Industries<br />

Bad Girls Publishing<br />

Bad Kat Productions<br />

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Badland Publishing, LLC<br />

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Baena Casamor Arquitectos<br />

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Baer Press<br />

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Bailey Press<br />

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Bailiwick Press<br />

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Baker Bytes<br />

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Baker Publishing Group (MI)<br />

Baker Street Studios Limited<br />

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Bakertown Records<br />

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Bakpak Travelers Guide, Inc.<br />

Balam Press<br />

Balance for Health Publishing<br />

Balance Integration Group<br />

Balanced & Centered Publishing<br />

Balanced Book Publishing<br />

Balanced Breathing Press<br />

Balanced Heart Media<br />

Balanced Life Publications, LLC<br />

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Baldini Castoldi Dalai Editore<br />

Baldwin Street Music<br />

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Balfour Browne Press<br />

Balgeun Saesang/Tsai Fong Books<br />

Ball Bearings Book Company<br />

Ball Media Innovations, Inc.<br />

Ball Press<br />

Ball Publications<br />

Ball Publishing<br />

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Balletsa, Incorporated<br />

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Ballroom Dance Teachers College<br />

Ballroom Marfa<br />

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Balogh Scientific Books<br />

Balthazar Korab, Inc and Cranbrook Press<br />

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Baltimore Museum of Art<br />

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Balto<br />

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Bambu<br />

Bamentor<br />

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Banana Publishing, a Wyatt-MacKenzie Imprint<br />

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Bantam<br />

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Bibliotech Press<br />

Bibliotheque des Arts (CH)<br />

BIC Publishing<br />

Bick Publishing House<br />

Bicknell Press<br />

Bics Press<br />

Bidoun Books<br />

Bieler Bros Records<br />

Bienes Laconica<br />

Bienna Books<br />

Bierke Publishing (Acc)<br />

Bierman Press<br />

Bif Press<br />

Bifocal Media<br />

Big 3 Records<br />

Big and Teeny Press<br />

Big Ange<br />

Big Apple Publishing Company<br />

Big Bang Productions, LLC<br />

Big Bean Publishing<br />

Big Bear Books<br />

Big Bear Publishing<br />

Big Beat UK<br />

Big Bender Records<br />

Big Black Cat Press<br />

Big Blue Dog<br />

Big Bone Publishing<br />

Big Book Press, LLC<br />

Big Boot Media<br />

Big Box Books<br />

Big Boy Records<br />

Big Break Entertainment<br />

Big Break Publishing<br />

Big Bubba Dog L<br />

Big Buddy Books<br />

Big Cat Records<br />

Big Colie Publications<br />

Big Company, LLC<br />

Big Country Publishing, LLC<br />

Big Cypress Gallery


Big Dada Records<br />

Big Daddy<br />

Big Doodle Head<br />

Big Dream Media Creations<br />

Big Earth Publishing<br />

Big Eddie Recordings<br />

Big Erv Publishing<br />

Big Eye<br />

Big Eye Music<br />

Big Fat Genius<br />

Big Finish Productions<br />

Big Fish Publishing Inc<br />

Big Guy Books<br />

Big Hair Concepts Pty Ltd<br />

Big Hand Books<br />

Big Head<br />

Big Head Press<br />

Big Head, LLC<br />

Big House Kids<br />

Big House Press<br />

Big House Records<br />

Big Idea<br />

Big Idea Penguins!<br />

Big Ideas<br />

Big Ideas Press<br />

Big Ideas Publishing<br />

Big Kanaka & Mo<br />

Big Kid Science<br />

Big Label Records<br />

Big League<br />

Big Mac Publishers<br />

Big Machine Records<br />

Big Meaning, Inc.<br />

Big Mind Publishing<br />

Big Mo Ministries<br />

Big Mouth Communications, LLC<br />

Big Mouth House<br />

Big Nerd Ranch<br />

Big Oomp Records<br />

Big Picture<br />

Big Red Press<br />

Big River Press<br />

Big Rock Press<br />

Big Round Recor<br />

Big Sea<br />

Big Sky<br />

Big Sky Publishing


Big Sky Publishing Pty, Limited<br />

Big Stuff Kids Prod<br />

Big Ten House of Music<br />

Big Tent<br />

Big Tent Books<br />

Big Tent Entertainment<br />

Big Thunder Publishers<br />

Big Toe Publishing<br />

Big Top<br />

Big Tyme Records<br />

Big Wheel<br />

Big Wonderful LLC<br />

Big Word Press<br />

Big You Media<br />

Big3 Records<br />

Bigfib Books<br />

Bigfoot Press<br />

Bigga Ent<br />

Biggaloo Books<br />

Bigger Vision Books<br />

Biggyboo Books<br />

Bighorn Publishing<br />

Big-Ox Records<br />

Bigtrain Publishing<br />

Bigwords101<br />

Bij Babette<br />

Bike Across America<br />

Biker Chick Books<br />

Bilbo Books<br />

Bilby Research Center<br />

Bilge Barrel Press<br />

Bilingual Books (WA)<br />

Bilingual Press/Editorial Biling-Ue<br />

Bilingual Readers<br />

Bilingual Review Press (AZ)<br />

Bil-Jac Publishing<br />

Bill C. Konstantopoulos<br />

Bill Dodds<br />

Bill Edward Publishing<br />

Bill Freeman<br />

Bill Hunt Books<br />

Bill Kowalski<br />

Bill McRay Publishing<br />

Bill Pratt<br />

Bill Press<br />

Bill Schnenck Publishers<br />

Bill Walker Designs


Bill Whitley Company<br />

Bill Wilson<br />

Billards Press<br />

Billboard Books<br />

Billiard Gods Productions<br />

Billiards Press<br />

Billibatt Productions<br />

Billie Jean King's Publishing<br />

Billings Gazette<br />

Billion 3 Studios<br />

Billionaires League Publishing<br />

Bill's Music Shelf<br />

Billy Barry Publishing<br />

Billy Blaster<br />

Billy Books<br />

Billy Boy Enterprises<br />

Billy Graham Evangelistic Association<br />

Billy Jack Marsh<br />

Bim Toggle Press<br />

Bimey<br />

Bimini Twist Adventures<br />

Bindon Books<br />

Bindu Books<br />

Bindu Publishers<br />

Bing Long Books<br />

Bing Note, Inc.<br />

Bingham Mayne and Smith<br />

Binghamus Press<br />

Binkey Kok, Holland<br />

Binky Babies Inc.<br />

Binky Records<br />

Bio Diverse Press<br />

Bioenergetics Press<br />

Bioethics Press<br />

Biofolia<br />

Biographical Publishing Company<br />

Biographiq<br />

Biolocation <strong>Services</strong><br />

Biologic<br />

Biomed Central Ltd<br />

Biomed Publishing Group<br />

BIOS Publishers<br />

BIOS Scientific Publishers<br />

Biosonic Enterprises, Ltd.<br />

Biota Publishing<br />

Biotech Books<br />

Biotest, Inc.


Bioviva<br />

Bioxy Source<br />

Biplab Chattopadhyay<br />

Bipolar Advantage<br />

Birch Brook Press<br />

Birch Paper Press<br />

Birch Portage Press<br />

Birch Tree Publishing<br />

Birchard Books<br />

Birchbark Publishing<br />

Birchgrove Press<br />

Birchwood Press<br />

Bird Brain Productions<br />

Bird Brain Publishing<br />

Bird Bud Pea Inc<br />

Bird City Communications, LLC<br />

Bird Dog Publishing<br />

Bird Seeds Publishing LLC<br />

Bird Song<br />

Bird Song Recordings<br />

Birdfoot<br />

Birdland Media Works<br />

Birdlife International<br />

Birdman<br />

Birdman Records<br />

Birdrock Press<br />

Birdsong Books<br />

Birkbeck Law Press<br />

Birk'hauser<br />

Birkhauser<br />

Birkhauser Basel<br />

Birkhauser Boston<br />

Birlinn Publishers<br />

Birlinnt<br />

Birmingham Museum of Art<br />

Biro Editeur<br />

Birth Muse Press<br />

Birthing from Within Books<br />

Birthing Naturally<br />

Birthright<br />

Biryongso/ Tsai Fong Books<br />

Bis<br />

Bis Publishers<br />

Bischof Systems<br />

Bisexual Rescoures Ctr<br />

Bishop Edward Wilson<br />

Bishop Graphics


Bishop Press<br />

Bishops Books<br />

Bishops' Committee<br />

Bisk Publishing<br />

Bismil<br />

Bison Books<br />

Bisonhurricane Publications<br />

Bistra Johnson<br />

Bit 10 Ltd<br />

Bita Books<br />

Biteback Publishing<br />

Biteback Sport<br />

Biting Dog Publications<br />

Bitsmasher Press LLC<br />

Bitten Fruit Books<br />

Bitter Lemon Press<br />

Bitter Melon Publishing LLC<br />

Bitter Melon Studios<br />

Bitter Tea Studios<br />

Bitterpearl Music Publications<br />

Bitterroot Mountain Publishing LLC<br />

Bittersea Publications<br />

Bittersweet House Press<br />

Bittersweet Photography<br />

Bitz-N-Pieces Publishing Company<br />

Bivens & Jensen Publishing<br />

Bixler Consulting Group<br />

Biz Guru Ltd<br />

Biz Wiz 3D<br />

Bizarro Press<br />

Bizba6<br />

Bizchangers Ltd<br />

Biz-E Press<br />

Biz-E-Bee Publications<br />

Bizmanualz, Inc.<br />

Bizradio Press<br />

Bizurich Media<br />

Bizworks Studio<br />

Bizxcel Inc.<br />

Bizy Enterprises<br />

BJ Locascio<br />

BJ Publishing Co<br />

BJB Publishing<br />

BJK Publications<br />

BJU Press<br />

Bk Publishing<br />

Bk Royston Publishing


Bkb Press<br />

Bkk Publishing, LLC<br />

BkMk Press of the University of Missouri-Kansas City<br />

BL Press<br />

BL Shuppan/Tsai Fong Books<br />

Black & Red<br />

Black & White Entertainment<br />

Black & White Publishing<br />

Black Academy Press<br />

Black Angel Press<br />

Black Angle<br />

Black Apple Press<br />

Black Balloon Publishing<br />

Black Bamboo Press<br />

Black Bart Books<br />

Black Beak Press<br />

Black Bed Sheets Books<br />

Black Belt Books<br />

Black Belt Magazine Video<br />

Black Belt Press<br />

Black Book Company<br />

Black Book Press Inc.<br />

Black Box Press<br />

Black Box Theatre Publishing Company<br />

Black Bud Books<br />

Black Business Professionals & Entrepreneurs<br />

Black Butterfly Press<br />

Black Canyon Press<br />

Black Car Publishing<br />

Black Car Publishing, LLC<br />

Black Castle Press<br />

Black Cat<br />

Black Cat Books<br />

Black Cat Press<br />

Black Cat Publishing<br />

Black Cats Press, a Wyatt-MacKenzie Imprint<br />

Black Cattle Publishing<br />

Black Classic Press<br />

Black Clock<br />

Black Coffee Press<br />

Black Coral<br />

Black Cove Press<br />

Black Curtain Press<br />

Black Daimond Publishing<br />

Black Dawn Books<br />

Black Death Books<br />

Black Deer Books


Black Diamond Publications<br />

Black Dog & Leventhal Publishers<br />

Black Dog Architecture<br />

Black Dog Books<br />

Black Dog Innovations, Inc.<br />

Black Dog Press<br />

Black Dog Publishing<br />

Black Dogs Paw Print Press<br />

Black Dolphin Publishing<br />

Black Dome Press<br />

Black Dot Publications<br />

Black Dove Publishing<br />

Black Dragon Publishing<br />

Black Duck Inc.<br />

Black Experience Magazine, LLC<br />

Black Fedora Books<br />

Black Flame<br />

Black Forest Press<br />

Black Fountain<br />

Black Freighter Productions<br />

Black Goat<br />

Black Heart Books<br />

Black Hen<br />

Black Heron Press<br />

Black Hole<br />

Black Horse Press<br />

Black Hound<br />

Black Ice Books<br />

Black Inc.<br />

Black Irish Entertainment LLC<br />

Black Jack Entertainment Agency LLC<br />

Black Jack Publishing<br />

Black Jewel Publishing<br />

Black Lab Books<br />

Black Lace<br />

Black Lake Press<br />

Black Lawrence Press<br />

Black Leaf Publishing<br />

Black <strong>Library</strong><br />

Black Line Publishing<br />

Black Lyon Publishing<br />

Black Magic<br />

Black Mare Books<br />

Black Mark Records<br />

Black Market Records<br />

Black Matrix Publishing LLC<br />

Black Maze Books


Black Mesa Publishing<br />

Black Moon Press<br />

Black Moon Publishing<br />

Black Moss Press<br />

Black Mountain Publications<br />

Black N Brown<br />

Black Oak Media, Inc.<br />

Black Opal Books<br />

Black Orchid Music<br />

Black Ox Pressng<br />

Black Oyster Book Incorporated<br />

Black Panther Publishing<br />

Black Penny Press<br />

Black Rabbit Books<br />

Black Rainbow Books<br />

Black Rainbow Press<br />

Black Rainbows Press<br />

Black Rhino Capital, LLC<br />

Black River Books<br />

Black Rock Institute Press<br />

Black Rose Books<br />

Black Rose Press<br />

Black Rose Publishing<br />

Black Rose Writing<br />

Black Sails Publishing<br />

Black Seal Dominion<br />

Black Sheep Farm Press<br />

Black Shirt Publishing<br />

Black Smoke Music Worldwide<br />

Black Souls Ent.<br />

Black Sparrow Press<br />

Black Spring Press<br />

Black Square Editions<br />

Black Squirrel Books<br />

Black Stone Press & DMC Consultancy<br />

Black Sun Epress<br />

Black Sun Records<br />

Black Swallowtail Publishing<br />

Black Swan Books, Limited<br />

Black Swan Press<br />

Black Thorn Books<br />

Black Threads Press<br />

Black Tie<br />

Black Top Publishing<br />

Black Tygre Publications<br />

Black Velvet Seductions Amorous Adventures<br />

Black Velvet Seductions Forbidden Experiences


Black Velvet Seductions Sensuous Journeys<br />

Black Water Books<br />

Black Wave Press<br />

Black Wave Publishing<br />

Black Whisker Publishing<br />

Black Widow Press<br />

Black Willow Press<br />

Black Wings Publishing<br />

Black Wolf Books, Inc.<br />

Black World Press<br />

Black Wraith Books<br />

Black13<br />

Blackamber Books<br />

Blackavon Books<br />

Blackball Records<br />

Blackbead Books<br />

Blackbead Books (Stephen Sanders)<br />

Blackbear Books<br />

Blackbeard Books<br />

Blackberry Fields Press<br />

Blackberry Records<br />

Blackberry Records/Malaco<br />

Blackbirch Press<br />

Blackbird Books<br />

Blackbird Naturgraphics<br />

Blackbird Ventures<br />

Blackbirdredrose Productions Ltd<br />

Blackboard Writers Project Books<br />

Blackbook Media<br />

Blackbriar Press<br />

Blackburn Press<br />

Blackburnian Press<br />

Blackbutterfly Publications<br />

Blackcat<br />

Blackcubeent<br />

Blackcurrant Press Company<br />

Blackhall Publishing, Limited<br />

Blackhawk Canyon Publishers<br />

Blackhawk Publishing & Media Group<br />

Blackheart Books<br />

Blackheart Records<br />

Blackhole / Songbird<br />

Blackhorse & Longmoon Publishing<br />

Blackie Academic and Professional<br />

Blacklock Nature Photography<br />

Blackman Associates<br />

Blackmaps Press


Blackmask.com<br />

Blacknblue Press UK<br />

Blackout (Lumberjack<br />

Blackout Records<br />

Blacksmith Books<br />

Blacksmith Books (IL)<br />

Black-Smith Enterprises<br />

Blacksmoke Music<br />

Blackspoon Press<br />

Blackstaff Press<br />

Blackstone Associates Publishing<br />

Blackstone Audiobooks<br />

Blackstone Press<br />

Blackstripes Publishing<br />

Blacktastic<br />

Blackthorn Press<br />

Blackthorne<br />

Blackwater Press<br />

Blackwell Bmj Books<br />

Blackwell Business<br />

Blackwell Ink<br />

Blackwell Ministries<br />

Blackwell Munksgaard<br />

Blackwell Publishers<br />

Blackwell Publishing Professional<br />

Blackwell Reference<br />

Blackwell Science<br />

Blackwell Science, (UK)<br />

Blackwell Scientific Publications Ltd<br />

Blackwell/Futura<br />

Blackwolf Matrix<br />

Blackwyrm<br />

Blacoetry Press<br />

Blacpanther Publication<br />

Blade Edge Press<br />

Bladestar Publishing<br />

Bladon Medical Publishing<br />

Bladud Books<br />

Blaffer Art Museum<br />

Blaffer Gallery University of Houston<br />

Blaine Atkinson<br />

Blaine Turner<br />

Blain-Southern and Acquavella Galleries<br />

Blair Press<br />

Blaize Bailey Books<br />

Blake & King<br />

Blake Penson


Blake Press<br />

Blake Publishing<br />

Blakely Chorpenning<br />

Blakely Press<br />

Blakemore Foundation<br />

Blakevision Books<br />

Blakiston Press<br />

Blanchard & Loeb Publishers<br />

Bland Press<br />

Blanden Art Museum<br />

Blank Page Press<br />

Blank Slate Press<br />

Blanket Press<br />

Blankson Enterprises Limited<br />

Blanshard Press<br />

Blanton Museum of Art<br />

Blanvalet Paperback<br />

Blaqmermaid Press<br />

Blast Books<br />

Blatt Books<br />

Blatter Press<br />

Blautopf Publishing<br />

Blaze Publishing<br />

Blazers<br />

Blazin Publishing<br />

Blazing Flowers Press<br />

Blazing Sapphire Press<br />

Blazing Star Books<br />

Blazing Star Press<br />

Bleak House Books<br />

Bleak House Press<br />

Bleakhouse Publishing<br />

Bleecker Street Press<br />

Bleeding Pen Publishing<br />

Bleep-Free Press<br />

Bleich Books<br />

Blenheim Press<br />

Blenheim Press Limited<br />

Blessed & Favored Publishing<br />

Blessed Assurances Publishers<br />

Blessed Bee<br />

Blessed Book Publishing Company<br />

Blessed Books Publishing Co.<br />

Blessed Footsteps<br />

Blessed Footsteps Publishing<br />

Blessed to Be a Blessing Publishing<br />

Blessings 2 Good, Incorporated


Blessings Press<br />

Blessings Storehouse Ministries<br />

Blest Sellers Publishing<br />

Blewointmentpress<br />

Blind Cat Press<br />

Blind Eye Books<br />

Blind Faith<br />

Blind Ferret Entertainment<br />

Blind Nello Records<br />

Blind Otter Press<br />

Blind Pig<br />

Blind Pony Books<br />

Blinder Group, Inc.<br />