EDGE Services Spring 2020 Newsletter

EDGE services
Spring 2020 - SPECIAL EDITION
NEWS
LETTER
Training and Support
Following government advice on social isolation and
the ongoing Coronavirus crisis, EDGE Services has
temporarily, as of 23 March 2020, paused face-to-face
training operations in the interests of protecting our staff’s
and our customers’ health and well-being.
We hope to be able to resume training services from the
summer and will do so in line with updated advice from
the government.
EDGE Services are committed to continuing to support all
of our existing Key Trainers in practice during this difficult
and stressful time and, as such, we have put together
some guidance on how best to manage the onward
delivery of mandatory moving and handling training and
how best to manage the onward delivery of challenging
behaviour training during the covid-19 virus outbreak.
We will continue to review this guidance in line with the
most recent advice from the government and will post
regular updates on our news pages (www.edgeservices.
co.uk/news) and social media feeds (Facebook and
Twitter).
Although our office is currently closed to facilitate
our office staff being able to socially isolate, they are
working from home, so we would encourage you to keep
in touch with us. If you require any advice or have any
questions we will get back to you and we can also put
you in touch with one of our trainers for advice etc.
We hope you all keep well and stay safe and we look
forward to seeing you again on the other side.
EDGE Services Cares
Thank you to the NHS,
care workers, teachers,
police, firefighters,
supermarket/local
convenience store staff,
delivery drivers, postal
workers – to all key worker
staff who are on the front
line and whose efforts are
keeping the country going.
Thanks also to the groups
and individuals who are
pulling together to help
people less fortunate.
All of your efforts during
this crisis are awe-inspiring
and we are truly grateful
for them and for you.
www.edgeservices.co.uk
info@edgeservices.co.uk

2 Spring 2020 Newsletter
Editor’s column
Hello and welcome to this special edition of the
EDGE Services newsletter.
Due to the practical nature of our training, EDGE
training operations were paused some weeks ago
but, in these febrile times, many of our clients have
not had that option.
The challenges being faced by the healthcare
sector are the greatest of most of our lifetimes. We
have put together this newsletter to answer some
FAQs and to offer, we hope, some practical advice
for those whose responsibility is still for their staff’s
health and safety.
If you require any additional information or there’s
anything you think we’ve missed, our team are still
present to help. Email us and we’ll get back to you
as quickly as we can.
We wish you, your families and your friends the
very best.
Kate Lovett & all the team at EDGE Services
Kate
Kate Lovett
Director
TRAINING TOOLS
e-learning module
The EDGE moving and handling e-learning module
currently forms part of the exclusive online resources that
we offer EDGE-trained Key Trainers. In a bid to assist with
the onward delivery of moving and handling theory training
to front line staff during the Covid-19 virus outbreak EDGE
has decided to temporarily make this programme available
to other care organisations.
The e-learning module covers the theory component of
people/children handling and should take staff between 30 -
45 minutes to complete; it does not need to be completed in
one sitting. There are pages of text, images and videos with
18 questions to answer.
The cost of this system is £975+VAT for 100 users. EDGE
Services will manage the input of your delegates into
the system, we will provide you with login details, with a
statement of confirmation when staff have successfully
completed it and with feedback for staff who have been
unsuccessful in their undertaking of the module.
EDGE services
For more information
please contact
enquiries@edgeservices.co.uk.
EDGE services

Spring 2020 Newsletter 3
Need to know
Handwashing
before resuming any activity so as to not wipe it off.
If hands are visibly soiled or greasy, the gels may
not be as effective. There are various “recipes” on
the internet to make your own gel at home, it goes
without saying that experts suggest this is not a safe
or recommended option.
Some tips to remember when washing your
hands:
Universal precautions is a notion we should all be
well versed in by now. However, in light of recent
events, along with social distancing, effective
handwashing seems to be one of the most effective
ways to halt the spread of the Covid-19 virus.
But why is that? Brace yourself, it’s going to get
a bit “science-y”! According to Professor Palli
Thordarson, Chemistry Professor from University of
New South Wales, explains that when we wash our
hands with soap and water, the tiny microorganisms
on our skin are surrounded with soap molecules.
These soap molecules break up the lipid layer that
surround the Covid-19 virus, once that happens the
virus falls apart, the running water then washes the
virus away. This is why washing with water alone
is less likely to shift the virus from our skin surface.
It is important to note, when washing your hands,
we must be vigorous. Our skin is naturally made
up of tiny bumps and ridges. The virus can stick in
these ridges, hence the advice is to wash our hands
thoroughly for at least 20 seconds.
If hand washing facilities are not available, other
substances are also effective, such as alcoholbased
gels. The NHS and Public Health England
suggest gels with a high alcohol content (usually
60% to 80%) will also dissolve the lipid layer
surrounding the virus. It is important to note that
when using alcohol-based gels, the application
must also be vigorous to ensure the gel gets into
all of the bumps and ridges in our hands. Read the
label to learn the correct amount to apply, ensure
the gel is covering all areas. Allow the gel to dry
• After handwashing, many people don’t dry
thoroughly enough,
• Germs love moisture so remember to dry
thoroughly with either a paper towel or cloth
towel,
• If using a cloth towel, it should be washed every
few days or more frequently if multiple people are
using the same towel,
• A person who is unwell should use a separate
towel,
• If using an air dryer, ensure your hands are dried
thoroughly,
• Liquid soap is best, if using a bar soap ensure
the bar is not sitting in wet dish.
When should I be washing my hands?
• Before you leave the house (to protect others
from your germs).
• And when you arrive at your destination (to wash
off germs you’ve picked up from door knobs, lift
buttons, public transportation, etc.),
• Before and after you eat or prepare food.
• Before and after you clean your home,
• After you blow your nose, cough or sneeze,
• After you use the bathroom or change a nappy,
• After you feed or touch a pet.
Our hands can carry the germs and virus to our
respiratory tract. Keeping them clean will help to
reduce the likelihood of getting the disease but also
reduce the transmission of the Covid-19 virus to
others.
The following link from the NHS provides a helpful
video to remind of us the proper technique to wash
our hands: https://www.nhs.uk/live-well/healthybody/best-way-to-wash-your-hands/
www.edgeservices.co.uk
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4 Spring 2020 Newsletter
Guidance regarding Moving and
Handling Training and the
Covid-19 virus
EDGE Services would advise that you initially consult with your organisation’s Head of Health and
Safety (or equivalent job role) then consider the following:
The delivery of mandatory manual handling training
in a care or special educational needs setting is
generally considered a ‘practical skills’ course. At
least two-thirds of the course content are practical
skills being demonstrated, then practised and finally
assessed and documented by the course leader.
In light of the recent Covid-19 virus outbreak, EDGE
Services have had a number of clients ask if there
are alternative ways of delivering such training,
avoiding or, at the very least, limiting face-to-face
contact and therefore reducing the risk of spreading
the virus. Also, in some areas of the healthcare,
social care and special needs education sectors
there is an immediate need to get other staff and
volunteers trained up quickly to help manage the
growing need for replacement staff and additional
staff as the virus progresses.
Fortunately, EDGE Services trained Key Trainers
who have successfully attended either our fourday
initial course or our two-day refresher/update
‘Key Trainer’ events and whose certificate is still in
date, will have full access to our on-line e-learning
programme which they can make available to all
their front-line staff colleagues. This covers all the
theoretical training required for a ‘People/Children
Handling Certificate’ with a course duration of up
to 8 hours. By utilising this programme for your
organisation, your Key Trainers will not have to
deliver the theory of safer people handling face-toface.
The e-learning should take staff aproximately
30 minutes to complete.
Key Trainers also have access to a hard copy (to be
printed out) 25-page workbook that covers all the
theory as detailed already. Consequently, even if
e-learning is not available within your organisation,
the theory element of your ‘People/Children
Certificate’ could be undertaken by front-line staff
if they complete this workbook, again meaning no
front-line staff will have to have this component of
the course delivered face-to-face. The workbook
should take approximately 30 minutes to complete.
For staff who have already been taight the theory
and who, you are confident, have understood it, how
about asking them to complete one of the quizzes,
crosswords or word searches that are available
to you via the EDGE Services Resources Library
and are found in the Training Tools section? These
are often considered a more interesting way to
cover the theory content, do not take too long for
experienced staff to complete but are still ‘proof’ that
theory content has been covered in the way that our
professional bodies advise.
You might consider not covering theory content at
all in your training programmes. Whilst it is generally
recommended that this is a component of people/
children handling training sessions, in the current
climate of the Covid-19 virus pandemic, the relatively
low risk of omitting it as a temporary measure could
be considered.
More challenging is how best to deliver the practical
component of people handling skills to front-line
staff. Alongside all the Government and NHS advice
about access to work with presenting symptoms
and effective and regular hand hygiene etc., EDGE
Services would advise the following:
Deliver the practical skills to smaller numbers of
delegates. Reducing the number of people in the
classroom reduces the risk of cross infection of the
virus. EDGE Services generally advise a trainerdelegate
ratio of 1:10. Best advice would be to
reduce this number to 1:6 or lower if possible.
EDGE services

Spring 2020 Newsletter 5
Utilise the 80-minute video of ‘Practical Skills’
from EDGE Services. This is available to all our
Key Trainers and might well be useful for initial
training, by way of a course introduction, to show
delegates safer handling techniques and safe
equipment usage, particularly if they are new to the
care/education sector. This should enable a slight
reduction in face-to-face training hours. It should
be noted, that this video is designed as an aide
memoir for EDGE trained Key Trainers in normal
circumstances, however, it may be prudent in the
current situation to share this resource with a wider
audience.
Utilise a video-conferencing system. If frontline
staff have a particular handling technique or
a particular piece of handling equipment that they
need advice on perhaps the Key Trainer could offer
some support in this way to help reduce face-toface
training time.
Utilising more experienced staff. In usual
circumstances UK health and safety legislation
sets out a requirement that all staff undertaking
hazardous workplace activities (such as people/
children handling tasks) should be appropriately
trained and experienced. However, given the
extreme pressures which the Covid-19 virus
pandemic has placed on the care and special
educational needs settings, it might be prudent to
utilise your staff differently. By putting trained and
more experienced staff with not yet trained or less/
no experienced staff you will be reducing the risk
to a lower level if staff training and staff supervision
is proving difficult to undertake. It is imperative that
the more experienced and appropriately trained
staff member takes the lead in the handling task
and that he/she is comfortable doing so. It should
also be noted that this may not be an appropriate
course of action for more complex handling tasks.
be done with clients. As clients need to be moved
anyway, this is merely enabling a training situation
to happen at the same time. For more complex
handling tasks that require equipment perhaps
one-to-one assessment could happen in a care/
classroom setting utilising a colleague as a client
thereby limiting the numbers of staff coming into
contact with each other. It may only be necessary to
demonstrate more complex tasks in this setting once
or twice and then perhaps further demonstrations
or practice could again happen in the work setting
with the client that needs to be moved anyway
thereby saving training time and limiting face-to-face
time. However, as the Key Trainer, remember to
document these as ‘training hours’ in the same way
as you would classroom time. This would be classed
as work-based training and has as much value as
classroom-based training.
Post-Training Support
Whilst EDGE Services’ Key Trainers are wellequipped
to undertake your responsibilities with the
knowlegde and training resources you have acquired,
there may be times when you need to seek reassureance
or perhaps ask for some advice as you train
others within your team or as situations change.
Our Post Training Support is still available during this
time, and our trainers will be happy to help where
they are able.
Please email info@edgeservices.co.uk with your
name, phone number and a brief description of what
you would like to discuss and a trainer will contact
you as soon as they are able.
Offer one-to-one practical assessment. In order
to be able to assess a colleague’s handling skills
and to be able to record them as being ‘competent’
thus enabling them to do their work safely, the
Key Trainer will need to observe them undertaking
handling tasks, be able to give them feedback, and
re-assess them if necessary. For some simpler
handling tasks, it might be appropriate for these to
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6 Spring 2020 Newsletter
FREQUENTLY ASKED QUESTIONS
EDGE Services have addressed a number of frequently asked questions in light of the Covid-19
virus pandemic to assist our customers at this time as best that we can.
How should we deliver people handling training
to reduce the risk of spreading the Covid-19
virus?
See separate Info Sheet, Guidance regarding
Moving and Handling Training and the Covid-19
virus.
My EDGE Services people/children handling
certificate is about to expire – how can you help
here?
If your Key Trainer’s certificate expires with us
between 9th March 2020 and 30th June 2020 we
are committed to continue to support you in your
role. This means you will still get our full support in
terms of having access to our Trainers for clinical
or training advice either via email or telephone. You
will still be able to call upon us for legal support and
any other form of consultancy that we offer that can
be delivered either over the telephone or via email.
You can also request an extension certificate from
us and again upon email request you can still
have full access to our on-line Resources Library
and E-learning programme. We are committed
to helping you in anyway that we can during this
Covid-19 virus pandemic.
There is no charge for any of the above.
Please contact us on info@edgeservices.co.uk if
you would like to discuss this further.
Our LOLER inspections are due now – what
should we do?
The following statement has come directly from the
Health and Safety Executive (HSE) on this subject:
“Following the Government’s recent announcement
of measures designed to contain the outbreak of
COVID-19, HSE is aware of concerns relating to the
examination of equipment that is subject to statutory
inspection time limits. The Health and Safety
“Executive enforces several pieces of legislation
that contain requirements for time-bound statutory
inspections, including the Pressure Systems Safety
Regulations 2000 and the Lifting Operations and
Lifting Equipment Regulations 1998.
“Duty-holders have a legal responsibility to
maintain work equipment and carry out thorough
examinations, written schemes and Statutory
Inspections. These legal duties exist to help
manage the significant hazard that the failure of
such equipment can pose, not complying with these
duties can significantly increase the risk of harm to
workers and members of the public. Under certain
circumstances with the agreement of a suitable
competent person, some legislation does allow
thorough examinations/statutory inspections to be
postponed to a later date. Even if such options are
taken, it remains the duty-holders responsibility to
ensure that the equipment is safe to use.
“If engineering companies are suffering shortages in
their own resources, they should consider focusing
this resource/expertise on equipment in premises
where the most vulnerable are located such as
hospitals, care homes and infrastructure which is
essential to the running of the country.
“Engineers who are working on sites where there
are restrictions arising from the risk of COVID-19
infection should comply with site rules and take into
account the wider Public Health England advice
regarding good hygiene practices and separation
distances. Consideration needs to be given to
protecting the engineers but also, where relevant,
any vulnerable persons who may be affected by
their work.
“At the current time, HSE is not considering issuing
exemptions or relaxation of these requirements, but
we recognise this is a fluid situation and this position
is constantly under review.”
EDGE services

Spring 2020 Newsletter 7
Organisations should be able to use this statement
to ensure that the LOLER inspections arrangements
that you will already have in place should continue
as before the Covid-19 virus outbreak. In the
meantime, it may be pertinent to remind all care
and education bodies using hoists and slings that
a thorough visual check of hoists and slings should
be undertaken routinely as a matter of course
alongside your LOLER inspections.
A visual check of a Mobile/General-Purpose/
All-Purpose Hoist will likely consist of the
following:
Mobile/General-Purpose/All-Purpose
(passive hoists)
Jib
Spreader Bar
Check the clips (where the sling attaches) on the
spreader bar are tightly fixed to the boom and if a
spring-loaded safety catch is present that this is fully
functioning springing back into place once released.
Check the chassis is moving backwards and forwards
freely, if there is a means of opening and closing the
chassis ensure this is fully functioning and at the
usual speed.
Check the brakes are fully operational and when
applied no movement is possible for the wheels when
a gentle push is applied to the handle.
Check that the battery is indicating that it is fully
charged and make a note of the figures indicated on
the actuator if a counter display is present.
Check the hand control is fully functioning by trying all
the buttons.
General points
Mast
Chassis
Boom
Check all parts of the hoist are firmly fixed. There
should be no loose screws or bolts, all points of the
mast should be completely immobile and firmly fixed
at the top where it connects to the boom and at the
base into the chassis. There should be no fraying of
electrical wiring such as the lead to the hand controls.
Spreader Bar
A visual check of a Standing/Active Hoist will
likely consist of the following:
Standing/Stand-assist/ (active hoists)
Mast
Chassis
Handle
Assuming the battery is fully charged (has been
on charge for at least two hours).
Mast
Knee pad
Ensure that the jib/boom moves freely up and down
when operated, ensure it is moving at the usual
speed.
Foot plates
Chassis
Ensure the spreader bar is moving freely round all
360 degrees.
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8 Spring 2020 Newsletter
Arm
Handle
If a safety belt is present on the knee pad ensure
the buckle/strap is fully functioning, that it is intact
with no damage to the material/canvass evident.
Knee pad
Foot plates
Handle
Mast
Chassis
Check the chassis is moving backwards and
forwards freely, if there is a means of opening and
closing the chassis ensure this is fully functioning
and at the usual speed.
Check the brakes are fully operational and when
applied no movement is possible for the wheels
when a gentle push is applied to the handle.
Check that the battery is indicating that it is fully
charged and make a note of the figures indicated on
the actuator if a counter display is present.
Arm
Check the hand control is fully functioning by trying
all the buttons.
Mast
Knee pad
Foot plates
Chassis
General points
Check all parts of the hoist are firmly fixed, there
should be no loose screws or bolts, all points of the
mast should be completely immobile and firmly fixed
at the top where it connects to the arm and at the
base into the chassis. There should be no fraying
of electrical wiring such as the lead to the hand
controls.
Assuming the battery is fully charged (has been
on charge for at least two hours).
A visual check of a Hoist Slings will consist of
the following:
Ensure that the arm moves freely up and down
when operated, ensure it is moving at the usual
speed.
Check the clips (where the sling attaches) on
the arm are tightly fixed and if a spring-loaded
safety catch is present that this is fully functioning
springing back into place once released.
Check the knee pad and foot plates are tightly fixed,
checking nothing is exposed (screws/nuts/bolts etc)
that might injure the client.
Check the padding is intact on the knee pad.
EDGE services

Spring 2020 Newsletter 9
The most effective way to undertake a visual check
of a sling is to hold it up to a very brightly lit window
or against a bright light. You are observing for
any holes/rips/ fraying or any other damage to the
material structure and straps. The arrows on the
above drawing indicate the particular weak spots
where most commonly you would see this damage.
These include any part of the straps, but particularly
where the strap meets the main body of the sling
and where the material is commonly stretched at its
widest – around the aperture. However, the whole
sling should be observed for any damage.
Check the label on the sling – this should be fully
readable and should clearly indicate the following
information:
• The SWL (safe working load) of the sling.
• A unique serial number.
Do we need to continue to undertake risk
assessments for all people handling activities?
Yes, a risk assessment remains a legal requirement
for all hazardous workplace activities such as
people/children handling tasks. It might be argued
that in the face of the Covid-19 outbreak when
many care and special needs education settings
are having to rely on temporary staff to shore up the
staffing numbers, that the detailed risk assessment
has an even more important place to ensure that
safest handling practices are adhered to.
How should we deliver inanimate load handling
training to reduce the risk of spreading the
Covid-19 virus?
It is recognised that within the care sector and
special educational needs settings, that in the main,
the hazards associated with inanimate load handling
activities are reasonably low. To reduce the risk
of passing on the Covid-19 virus during face-toface
training sessions you might consider utilising
a training video and/or the information contained
within the EDGE trained Key Trainers course
materials to replace your usual hands-on training
sessions.
It may well be considered ‘sufficient’ at this time to
balance the risk of cross infection of the Covid-19
virus against the risk of a muscular-skeletal injury to
a member of your staff when undertaking these low
hazard activities.
We would, however, advise that, as soon as the
pandemic permits, staff undertaking inanimate load
handling activities in your work area are trained and
assessed in the usual way.
Important Notice Regarding EDGE Services
Certificated Key Trainers
Up until 30th June 2020 EDGE Services will continue to honour currently held Key Trainer certificates from us
even if they become out of date during this time. This means you will still get our full support in terms of having
access to our Trainers for clinical or training advice either via email or telephone. You will still be able to call
upon us for legal support and any other form of consultancy that we offer that can be delivered either over the
telephone or via email.
If your current Key Trainers certificate has already expired (since 9th March 2020) or will have expired up until
30th June 2020 you can email us directly for an extension certificate. At this moment we are offering extension
certificates for up to a period of three months though this may change depending on Government guidelines on
the management of the Covid-19 virus at the time. Regardless as to whether you have requested an extension
certificate or not, for this same time period you can continue to have full access to our Resources Library,
e-learning programme etc from us upon email request.
There will be no charge for the above services.
Please contact info@dgeservices.co.uk for further details.
www.edgeservices.co.uk
info@edgeservices.co.uk

10 Spring 2020 Newsletter
The following Refresher/Update Events are scheduled
to take place later in 2020.
All training is dependant on Govenment guidance as to whether we are able
to conduct courses. Please check our website for further details.
People Handling and Risk Assessment Key
Trainer’s Certificate (Refresher/Update)
Forthcoming Public Training Dates Include:
Our flagship course has established
EDGE as one of the leading providers of
training to the healthcare and social care
sectors.
2 & 3 July 2020, London
9 & 10 July 2020, Glasgow
28 & 29 July 2020, Manchester
30 & 31 July 2020, Birmingham
11 & 12 August 2020, York
13 & 14 August 2020, Glasgow
1 & 2 September 2020, Manchester
8 & 9 September 2020, London
17 & 18 September 2020, Peterborough
22 & 23 September 2020, Cardiff
24 & 25 September 2020, Oxfordshire
(Banbury)
1 & 2 October 2020, Edinburgh
6 & 7 October 2020, Exeter
13 & 14 October 2020, London
27 & 28 October 2020, Glasgow
29 & 30 October 2020, York
10 & 11 November 2020, Brighton
12 & 13 November 2020, London
19 & 20 November 2020, Birmingham
24 & 25 November 2020, York
26 & 27 November 2020, Glasgow
15 & 16 December 2020, Brighton
21 & 22 December 2020, London
21 & 22 December 2020, Manchester
Children Handling and Risk
Assessment (Refresher/Update)
KEY TRAINER’S
CERTIFICATE
This two day Refresher/
Update course will further
advance your professional
development and manual
handling skills, and provide
you with a valuable opportunity
to trade experience with
others.
Public Training Courses
Course Duration: Two Days
16 - 17 June 2020, Brighton
13 - 14 Oct2020, Birmingham
17 - 18 Nov 2020, Birmingham
In-House Training Courses
Available in-house across the UK.
Course Duration: Two Days
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
Understanding and Managing
Behaviour that Challenges (Refresher/
Update)
KEY TRAINER’S
CERTIFICATE
This one day Refresher/Update
course will further advance
your professional development,
de-escalation and breakaway
skills and provide you with a
valuable opportunity to trade
experiences with others.
Public Training Courses
Course Duration: One Day
20 July 2020, Birmingham
28 September 2020, York
16 November 2020, Glasgow
In-House Training Courses
Available in-house across the UK.
Course Duration: One Day
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
Course Accreditations:
Course Accreditations:
For more details please
visit our website www.
edgeservices.co.uk/courses
For more details please
visit our website www.
edgeservices.co.uk/courses
EDGE services

EDGE services
What Makes Us
Different?
✔ Healthcare Professionals All EDGE Services trainers
are nurses, occupational therapists or physiotherapists
with over ten years’ clinical experience and over ten years’
training experience in this field.
✔ Fully Accredited All our People and Children Handling
and Risk Assessment Key Trainer’s Courses are accredited
by RoSPA Qualifications to Level 4 or above. They also
have clinical endorsements from the Royal College of
Occupational Therapists and are recognised for providing
continuing professional development by the CPD
Certification Service.
✔ Compliance with Professional Training
Standards All EDGE Manual Handling Key Trainer
events comply with The National Back Exchange Training
Standards (2010); The All Wales NHS Manual Handling
Training Passport and Information Scheme (2010) and The
Scottish Manual Handling Passport Scheme (2014).
✔ Invaluable Training Resources Professionally
produced, fully illustrated and comprehensive 256 page
course text book. Plus proposed documents to assist and
support in onward training delivery, these include: course
agendas, hand-outs, Power-Point slides, filmed practical
techniques and tips for staff training and assessing.
✔ On-Line Resources Library Our training is supported
by an extensive and informative on-line resources library
offering training tips and tools to develop and enhance
onward training.
✔ E-Learning Module Our training is supported by a
dynamic and user-friendly e-learning module designed for
front-line staff’s use.
✔ Post Training Support Recognising that many
questions from delegates happen after the training event,
our full-time administrative team will put you in touch
with one of our senior trainers to assist you.
Follow us on:
/EdgeServices
@EDGEhandling
EDGE services
01904 677853
enquiries@edgeservices.co.uk
edgeservices.co.uk