All for ONE - Issue#28
All for ONE THE QUARTERLY NEWSLETTER FOR MANTRAC EGYPT Issue No.28 - English Version
All for ONE
THE QUARTERLY NEWSLETTER FOR MANTRAC EGYPT
Issue No.28 - English Version
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Issue No.28<br />
THE QUARTERLY NEWSLETTER<br />
FOR MANTRAC EGYPT<br />
Inside this issue:<br />
Message from<br />
‘MANTRAC Group CEO’<br />
Page 2
MANTRAC:<br />
CEO Statement On Coronavirus<br />
Our business is facing an exceptionally challenging<br />
period. The rapid spread of Coronavirus (Covid-19)<br />
around the world has touched nearly every country.<br />
Combined with current record low oil prices, this<br />
has created an unprecedented dual crisis which<br />
has profound consequences <strong>for</strong> our customers<br />
and <strong>for</strong> MANTRAC. The situation is creating a<br />
sustained impact everywhere we operate and in<br />
how we do business.<br />
Ensuring our collective health and wellbeing in<br />
the Coronavirus outbreak remains our priority. We<br />
urge you to follow all necessary guidelines from<br />
your governments wherever you live. We currently<br />
do not know how long the restrictions that are<br />
such a key part of fighting the virus worldwide<br />
will continue to impact on our daily lives. If we all<br />
follow official guidance, we have a greater chance<br />
of coming safely through this global pandemic<br />
together.<br />
We are also focused on safeguarding the wellbeing<br />
of our company during this crisis. As MANTRAC<br />
employees, we all need to commit to take care<br />
of our customers and the financial health of the<br />
business in these difficult circumstances. Our<br />
2<br />
intention is to continue to operate day-to-day as<br />
closely as possible to ‘business as usual’. To help<br />
you all in achieving this goal, we have devised<br />
an action plan to manage our customer’s needs.<br />
This plan has been <strong>for</strong>mulated to prepare the<br />
business to operate as digitally and virtually as<br />
possible. This means we must all focus our ef<strong>for</strong>ts<br />
on effective and productive working wherever we<br />
are, while managing teams remotely to guarantee<br />
the necessary delivery and compliance. We realise<br />
there is no time to waste, so we are aiming to start<br />
this programme immediately.<br />
Ten essential areas of the business are currently<br />
being rapidly scaled-up and implemented as a<br />
matter of priority by a dedicated team who will<br />
ensure we remain responsive to the continuously<br />
changing situation. Many initiatives already<br />
identified as trans<strong>for</strong>mational priorities have been<br />
accelerated. These include fast-tracking MANTRAC<br />
Direct and setting up Hotlines and Live Chat across<br />
territories; creating the virtual parts counter,<br />
directing customers to electronic payments,<br />
implementing digital signatures, incentivising<br />
Parts.Cat.Com and ‘Ship to me’, connecting<br />
service teams to customers via digital technology<br />
and improving MANTRAC telecommunications<br />
to allow more people to work remotely. This has<br />
taken huge ef<strong>for</strong>ts from everyone involved and I<br />
want to say, ‘thank you’ to you all.<br />
<strong>All</strong> MANTRAC teams are focused on getting things<br />
done. Everyone is working together in a fast and<br />
efficient manner to achieve the trans<strong>for</strong>mation.<br />
Everything you need to know to do your job well<br />
and contribute will be communicated clearly to<br />
you, whatever your location and role. These are<br />
unprecedented circumstances, but we cannot stop<br />
doing what we do best and wait <strong>for</strong> this crisis to<br />
pass. Our success will depend on how quickly we<br />
all adapt to the new environment. The preservation<br />
of the business in the long-term relies on all of us<br />
playing our part.<br />
Please stay in close contact with your customers<br />
and seize every opportunity. We will all have to<br />
operate with great discipline and continue to<br />
generate revenue through timely collections and<br />
sales, while closely controlling expenses and<br />
inventory. You can be confident we are doing<br />
everything we can to give you the support and the<br />
tools to continue safe and successful operations.<br />
We are all depending on one another.<br />
We must now commit wholeheartedly to these<br />
measures with the same resilience with which we<br />
have overcome previous crises. I have no doubts<br />
that we will get through this together and then<br />
be ready to build on our success in the future. I<br />
applaud everyone’s outstanding ef<strong>for</strong>ts so far and<br />
please let’s all keep up the good work. Thank you.<br />
Loutfy Mansour<br />
MANTRAC Group CEO
OUR ACHIEVEMENTS<br />
Last year and the year ahead<br />
DEAR<br />
VALUED<br />
COLLEAGUES,<br />
We have come through a year filled with both<br />
challenges and victories and I would like to<br />
take this opportunity to thank you <strong>for</strong> all your<br />
ef<strong>for</strong>ts throughout the last year. Your hard work,<br />
commitment and invaluable contributions were at<br />
the centre of MANTRAC’s success last year.<br />
Let me share the results of your hard work in<br />
2019 with you: we reached new customers,<br />
which allowed us to expand our database and<br />
opportunities. To stay up to date with the latest<br />
market trends and technologies, we have focused<br />
on business digitalization and e-commerce. We<br />
created new digital channels <strong>for</strong> customer order<br />
placement, managed to fully achieve our goals in<br />
our large projects and acquired significant market<br />
share in different sectors.<br />
A vital part of our plan was standardizing and<br />
developing our facilities’ infrastructure and so we<br />
improved our branch capabilities by enhancing<br />
and standardizing the network that connects all<br />
branches to be an efficient network. We believe<br />
that continuous improvement is a vital part of<br />
MANTRAC Group’s strategy, so the sky is the<br />
limit when it comes to improvement plans. So,<br />
in that spirit, we are looking <strong>for</strong>ward to more<br />
improvements and updates across our different<br />
divisions in the coming year.<br />
Finally, we also believe the quality of your work<br />
reflects immediately on the quality of our service,<br />
which dictates the satisfaction level of our<br />
customers.<br />
Thank you all <strong>for</strong> your dedication and commitment<br />
to last year’s per<strong>for</strong>mance and we are looking<br />
<strong>for</strong>ward to another successful year.<br />
Eng. Ayman Ezz<br />
Egypt Business Unit Head<br />
3
“Lights” work<br />
IT hands make “lights” work<br />
As the old saying goes “Many hands make light work”.<br />
Over the past few months, our IT Teams has proven this -<br />
we have seen how committed MANTRAC IT hands makes<br />
“lights” work @office and @home<br />
Our IT teams across 3 continents and in 13 countries has been working tirelessly<br />
the past eight months to establish and roll-out innovative World Class Security,<br />
Connectivity and Collaboration solutions in every MANTRAC office across the<br />
globe. Our goal was to become more client centric and to allow us all to work<br />
from #anywhere, #anytime, using #anydevice, by #anystaff and connect with<br />
#anycustomer. In IT, this challenges us to work #bettertogether.<br />
We implemented multiple, integrated and secure<br />
collaboration solutions <strong>for</strong> teams and individuals, chatting<br />
and video conferencing capabilities, enabling screen sharing<br />
using different technologies from many leading technology<br />
partners. The best part is that through the IT Helpdesks, we<br />
empowered every MANTRAC staff member to be ready and<br />
confident <strong>for</strong> anything in the future.<br />
During the past few months, we witnessed unprecedented<br />
global events with Covid-19 and its consequences restricting<br />
many businesses and also MANTRAC staff and clients, to<br />
suddenly work from home, requiring us all to be connected<br />
<strong>for</strong> much longer to serve our clients.<br />
Since the beginning of March 2020, MANTRAC now have over<br />
some 1000 employees working from home (growing daily),<br />
creating a special and unique “virtual workplace”, connecting<br />
us all and continuing to create delightful experiences <strong>for</strong> our<br />
customers.<br />
We now need to show that we can grow our MANTRAC<br />
business using a broader digital footprint whilst relying on<br />
a much-reduced physical footprint. We need to WIN more<br />
business and clients in these difficult times using the same<br />
commitment but with new ways of working from home.<br />
The Technology Team in MANTRAC loves to serve.<br />
We are proudly MANTRAC and will continue to be there <strong>for</strong><br />
you when you need us. We are eager to maintain the highlevel<br />
service to you where you need us, at office but equally<br />
working from home.<br />
IT wishes to all. Many IT hands make “lights” work.<br />
#proudly_mantrac<br />
#fighting_<strong>for</strong>_mantrac<br />
#yes_we_can (YWC)<br />
4
5
STAY SAFE<br />
EVERY<strong>ONE</strong>!<br />
SAFETY OF OUR EMPLOYEES IS<br />
OUR MAIN OBJECTIVE<br />
By following smart and simple steps and staying<br />
calm and practical, we can keep our 1000<br />
employees in Amreya and MANTRAC House safe<br />
from Corona virus.<br />
As a solution provider in one of the most<br />
demanding industries, we face challenges such<br />
as the frequent interaction of MANTRAC’s Sales<br />
and technical teams with external parties every<br />
day. The difficulty lies in controlling cleanliness<br />
in technical jobs that involve servicing machines,<br />
assembling generators and the on-going traffic of<br />
visitors, customers and guests, especially at the<br />
Parts Counter.<br />
Egypt is a vibrant country and our employees<br />
face overcrowding on public transport during<br />
their morning commute. We are using effective<br />
measures to address this challenge, such as:<br />
Email Chain: Awareness initiative under the name<br />
“Tip of the Day”<br />
Health Awareness Session: In coordination with<br />
Bupa, a session will be conducted via MS Teams to<br />
raise awareness of how to combat infection.<br />
Hygiene: Full coverage of branches with alcoholbased<br />
rubs and detergent based handwash soap<br />
Body Temperature Measurement: Daily<br />
measurement of body temperature in search<br />
rooms/branch gates by security using medical<br />
wireless thermometers.<br />
As a giant of providing solutions, we propose<br />
effective solutions <strong>for</strong> the safety of our employees.<br />
Our key objective is to have a maximum 50% of<br />
each department’s headcount “on-premises” on<br />
any given working day, thereby reducing excessive<br />
crowds during the coming month and controlling<br />
the opportunity <strong>for</strong> COVID-19 to spread.<br />
How we will apply this?<br />
• By Dividing employees into two shifts (i.e. 50%<br />
of headcount/department in each shift)<br />
• Scheduling shifts <strong>for</strong> office-based jobs aiming<br />
at maintaining around:<br />
• 212 HC in MANTRAC Amreya’s facility<br />
• 56 HC in MANTRAC House’s facility<br />
• Introducing 2 Working From Home days within<br />
everyone’s normal working week<br />
• Rotate shifts every 2 weeks with the necessary<br />
scheduling adjustment upon shift rotation<br />
Being more organized to maintain the health of<br />
our employees, these are the measures on office<br />
behaviour, we will follow from now on:<br />
• Prohibition of inter-branch commutes – rely on<br />
Microsoft Teams<br />
• Prohibition of gatherings of any <strong>for</strong>m – rely on<br />
MS teams <strong>for</strong> meetings, trainings… etc.<br />
• Prohibition of international travel in or out of<br />
the country<br />
• Decontamination of busses every morning on<br />
daily basis<br />
• Activation of daily case reports – fed into HR<br />
from employees with symptoms<br />
• Granting cases with symptoms sick leaves<br />
without note (proof) and insist on home<br />
quarantine <strong>for</strong> any mild cases<br />
• Define critical position/department to be filled<br />
by department heads; in terms of impact on<br />
daily operations and prepare backups<br />
• High Risk List<br />
• Over-50 years old chronic medical condition<br />
• Over-50 years old in senior management<br />
positions<br />
Organising everything in this crisis<br />
would not have been possible<br />
without the dedication and ef<strong>for</strong>ts<br />
of our HR team. We want to voice<br />
our full appreciation and thanks to<br />
the Egypt HR Team!<br />
6
HEROES OF 2019<br />
MANTRAC<br />
announces the<br />
highest Per<strong>for</strong>mer<br />
list of MANTRAC<br />
teams in 2019<br />
Through their exceptional per<strong>for</strong>mance, MANTRAC Heroes have<br />
managed to lead the team to achieve great successes at all levels,<br />
which led MANTRAC to shine as one of the leading entities with<br />
great achievements in 2019.<br />
MANTRAC has announced the highest Per<strong>for</strong>mer list <strong>for</strong> 2019,<br />
which contains the names of those who managed to achieve great<br />
success while facing a lot of challenges and overcoming them.<br />
Selection <strong>for</strong> the list was based on the candidates’ exceptional<br />
per<strong>for</strong>mances, regardless of difficult competition and challenging<br />
circumstances.<br />
Product Support Dept.<br />
Construction<br />
Dept.<br />
Power Systems<br />
Dept.<br />
Eng. Wael Al-Sabbagh<br />
Eng. Mohammed Ahmed Hadid<br />
Eng. Ahmed Mohamed Ghanem<br />
Eng. Haitham Mohamed Kamal<br />
Eng. Mohamed Aboul Fotouh<br />
Eng. Amr Gohar<br />
Eng. Mohamed Farouk<br />
Eng. Mohamed Ibrahim Darwish<br />
Eng. Mohamed Hisham Mohamed<br />
Eng. Karim Yousry<br />
Eng. Mohamed Sami Abdel Azim<br />
Thank you<br />
MANTRAC team<br />
<strong>for</strong> your<br />
outstanding<br />
per<strong>for</strong>mance!<br />
MANTRAC has congratulated the highest Per<strong>for</strong>mer heroes while asserting its confidence<br />
that the entire team did its best to achieve these outstanding accomplishments.<br />
7
THE RACE<br />
OF EXCELLENCE<br />
HAS NO FINISH LINE<br />
With untraditional way,<br />
Product Support Egypt<br />
Team has decided to<br />
celebrate their 2019<br />
special achievement.<br />
Product Support Egypt has organized a big party<br />
at TIUMPH KATAMEYA Hotel.<br />
This is was the second year to celebrate big<br />
achievement exceeding Target. Lot of Managers<br />
have joined this celebration on top of them<br />
Mr. Omar El Bakary - Group COO and Mr. Ayman<br />
Ezz Egypt BU Head<br />
Lot of ef<strong>for</strong>ts and positive spirit were behind this<br />
big success.<br />
As Product Support Egypt is ranked # 1 across<br />
group; theme of the party was car racing starting<br />
from Hall entrance, ending by the cake where we<br />
found car racing Formula is standing.<br />
Innovation is part of our story…<br />
# Stay Tuned On Next Celebration<br />
Product Support Team<br />
8
A FIRST<br />
FOR MANTRAC GROUP<br />
MANTRAC Team<br />
CATERPILLAR Grants Alex Branch<br />
Four Stars Award in Retail Section<br />
MANTRAC Egypt’s Alexandria branch won<br />
the Four-Stars Award in Retail Rating from<br />
CATERPILLAR. By winning this award<br />
MANTRAC demonstrated how continuous<br />
ef<strong>for</strong>t to provide the best customer experience,<br />
leads to customer retention and growth. Within<br />
a period of 12 months the Alexandria branch<br />
managed to provide world-class service, both<br />
face-to-face and online. This has made a great<br />
impression on our customers, especially the<br />
small and medium-sized companies, targeted<br />
by the retail sector and expanded growth<br />
prospects.<br />
CATERPILLAR assesses 60 factors from the<br />
customer perspective, including the branch’s<br />
website, entrance, equipment display area and<br />
overall appearance of different areas such as<br />
the maintenance workshop. Action plans are<br />
created, discussed and approved to develop<br />
each facet of the 60 factors, according to<br />
CATERPILLAR best practice standards.<br />
This could not have been achieved without the<br />
ef<strong>for</strong>ts of the Branch Improvement Program<br />
team. This achievement raised the branch<br />
classification from two stars to four stars in<br />
only one month. The rating also included<br />
improving customer impressions.<br />
In addition, MANTRAC thanked all the team that work on this project <strong>for</strong> their<br />
important role in the success of this experiment, which is a promising environment<br />
<strong>for</strong> an advanced customer service quality in the future.<br />
9
THAT’S SEVEN IN A ROW<br />
MANTRAC Group's product support department exceeds<br />
expectations in customer loyalty rates<br />
2019 closed with %80 as the YTD Group Net Loyalty Score<br />
which is %13 above the annual target with %94 of alerts that<br />
were fixed in less than 30 days<br />
For the seventh year in a row, the MANTRAC Group<br />
Product Support department and their peers in<br />
other MANTRAC branches, were able to meet and<br />
exceed expectations by obtaining high scores <strong>for</strong><br />
customer loyalty rates.<br />
This year, MANTRAC Group exceeded annual<br />
targets, with customer survey results showing<br />
their loyalty to the Product Support department.<br />
The customer loyalty rate reached 80%, compared<br />
to 16% in 2013.<br />
MANTRAC Group emphasized that this<br />
achievement is a well-deserved reward <strong>for</strong> a long<br />
journey full of success stories over a seven-year<br />
period. MANTRAC also highlighted that each<br />
member of the team, in every branch, contributed<br />
to this achievement; from sales engineers to<br />
department managers.<br />
The Customer Loyalty Program is one of the main<br />
success factors in MANTRAC Group, as loyalty<br />
points exceeded expectations <strong>for</strong> the seventh<br />
consecutive year. MANTRAC thanked everyone<br />
who contributed to making this achievement<br />
happen by saying “We believe we can exceed the<br />
expectations of customers again in 2020, and<br />
we can achieve our new target which is reaching<br />
the fastest response rate, in addition to customer<br />
loyalty rate”<br />
10
NEW<br />
ACHIEVEMENT<br />
GREAT EFFORT<br />
MANTRAC GETS<br />
Five-star<br />
Certification from<br />
CATERPILLAR <strong>for</strong> pollution<br />
control at MANTRAC House<br />
MANTRAC is recognised <strong>for</strong> a new achievement in the field of pollution control, as MANTRAC House<br />
facilities received a five-star certificate <strong>for</strong> pollution control from CATERPILLAR.<br />
In achieving this recognition, MANTRAC is proving its vision as “The standard of measurement that<br />
should be followed by CATERPILLAR agents worldwide”. This achievement proves the efficiency of the<br />
commitment and continuous ef<strong>for</strong>ts of all work teams in the maintenance departments of MANTRAC.<br />
Pollution control is one of the most important initiatives that show confidence and reliability in<br />
maintenance. It ensures superior value and quality <strong>for</strong> MANTRAC customers. This degree of superior<br />
quality can be achieved by avoiding equipment component malfunctions, which leads to a longer life<br />
<strong>for</strong> components and equipment. It also leads to improved productivity throughout the life cycle of the<br />
equipment.<br />
Obtaining this certificate reflects a great ef<strong>for</strong>t in meeting the criteria of keeping the maintenance<br />
workshop and spare parts store in excellent condition daily. This is considered an important daily challenge<br />
<strong>for</strong> the maintenance team. The objective is to ensure continuous achievements by all MANTRAC teams<br />
that place the company in a leading position in the industry.<br />
11
MANTRAC CELEBRATES<br />
INTERNATIONAL WOMEN'S DAY!<br />
MANTRAC Egypt has always prioritized the need to create work environments that<br />
ensure the promotion of gender equality and women’s empowerment. This is achieved<br />
by recognizing and celebrating the successes of our female peers <strong>for</strong> their hard work<br />
and commitment to improving the company<br />
International Women’s Day is important to us because its purpose is to promote an<br />
environment that supports equal rights and duties. Equality is not just a women’s<br />
issue, it is something that affects everyone in society. This year MANTRAC celebrated<br />
at MANTRAC House, Alex branch and with the MANTRAC Distribution team in<br />
Mohandessin.<br />
Female employees joined the fun filled celebration that was made special by<br />
Ms. Rawya Mansour who took the time to send staff inspirational messages. The<br />
messages were filled with hope and highlighted the value of work <strong>for</strong> women during<br />
her speech. MANTRAC encourages its female employees to celebrate their social,<br />
professional and personal accomplishments. International Women’s Day is a celebration<br />
of every woman working at MANTRAC.<br />
As we continue to promote equality in the workplace,<br />
we would like to thank our female employees <strong>for</strong> their<br />
hard work.<br />
12
13
MANTRAC DISTRIBUTION<br />
Promoted the Lenovo Thinkpad<br />
models at a series of open days<br />
MANTRAC Distribution Team<br />
MANTRAC DISTRIBUTION<br />
CELEBRATES THE COMPANY’S GREAT<br />
PERFORMANCE IN 2019<br />
“We gained more competitive advantage;<br />
expanding our presence in the data storage<br />
and backup solutions sector and developing<br />
distributors into integrated service providers,”<br />
said Eng. Hossam Roshdy, the General Manager<br />
of MANTRAC Distribution.<br />
Eng. Hossam Roshdy organized an event<br />
to celebrate MANTRAC’s successes in<br />
2019. During the celebration he thanked<br />
Eng. Ayman Ezz El Din - General Manager<br />
- MANTRAC Egypt <strong>for</strong> his support,<br />
Mrs. Passant Ahmed - Strategic Planning<br />
and Marketing Manager - MANTRAC Egypt,<br />
Mrs. Hala Abu Al-Dahab - General Manager<br />
of Human and Administrative Resources -<br />
MANTRAC Group and Mrs. Rehab Anan - Sales<br />
Effectiveness Manager - MANTRAC Group<br />
and their respective teams <strong>for</strong> their effective<br />
cooperation.<br />
Eng. Hossam Roshdy emphasized that<br />
MANTRAC Distribution achieved outstanding<br />
success during 2019 at all work levels. MANTRAC<br />
has gained a greater competitive advantage on<br />
the strategic level after it became an authorized<br />
distributor <strong>for</strong> Huawei in Egypt.<br />
In addition to enhancing the brand’s presence<br />
in the data storage and backup solutions sector<br />
through its multiple professional services, where<br />
MANTRAC represents Dell EMC, Lenovo, and<br />
IBM. Meanwhile, MANTRAC Distribution focused<br />
on training and attracting new partners through<br />
various activities to develop the current clients’<br />
statuses from mere distributors to providers of<br />
integrated solutions. This increased revenue,<br />
market share and access to new sectors.<br />
The MANTRAC Distribution Lenovo team, led by<br />
Amr Mostafa, organized a promotional series of<br />
customer open days. This was done in partnership<br />
with Lenovo, with the aim to promote advanced<br />
Thinkpads and increase overall sales. A special<br />
branding corner was placed at the entrance <strong>for</strong><br />
Lenovo and the team to present attractive offers<br />
<strong>for</strong> customers.<br />
During the event, MANTRAC Distribution offered<br />
Lenovo products at discounted prices on some<br />
models. Which allowed customers to increase<br />
their profits on open days from Lenovo.<br />
The partnership between MANTRAC Distribution<br />
and Lenovo has extended from 2005, after Lenovo<br />
acquired IBM PC line. MANTRAC Distribution<br />
managed to achieve remarkable growth, and it<br />
has increased Lenovo's market share since then.<br />
Lenovo team, consisting of Amr Mostafa, Walid El<br />
Sakka, and Ahmed Raslan, is keen on developing<br />
strategic partnerships with major distributors,<br />
while the sales team headed by Hala Wahba works<br />
to open new and efficient markets <strong>for</strong> Lenovo<br />
products.<br />
The company pointed out that it considers<br />
MANTRAC their first strategic partner in the<br />
sectors of small and medium companies, and<br />
that’s due to the success that MANTRAC achieved<br />
in the past period.<br />
During the celebration, Mohamed Galal, the<br />
commercial manager of Lenovo, thanked<br />
MANTRAC Distribution sales team, especially<br />
Marwa Abdel Qader, Hassan Selim and Mahmoud<br />
Muhammad Abdo, <strong>for</strong> all their achievements in<br />
developing Lenovo's business in Egypt.<br />
MANTRAC Distribution Team<br />
14
MANTRAC DISTRIBUTION<br />
ORGANISES A WORKSHOP FOR AVAYA CUSTOMERS<br />
The MANTRAC Distribution Avaya Sales Team organized a training workshop<br />
<strong>for</strong> Avaya customers and partners to improve their technical knowledge of<br />
the company’s products.<br />
MANTRAC Distribution and AVAYA teams working with business partners<br />
The workshop was held<br />
in January 2020 at the<br />
Royal Maxim Palace<br />
Kempinski, as part<br />
of the development<br />
activities of MANTRAC<br />
Distribution’s partners.<br />
The objective was to<br />
increase sales and<br />
improve customer<br />
satisfaction. During<br />
the workshop, Eng.<br />
Hossam Roshdy,<br />
General Manager of<br />
MANTRAC Distribution,<br />
thanked Ahmed Magdy<br />
and Mohamed Fathi<br />
<strong>for</strong> their continuous<br />
ef<strong>for</strong>ts in serving the<br />
company’s customers.<br />
MANTRAC DISTRIBUTION<br />
ORGANISES A CONFERENCE FOR IBM CUSTOMERS<br />
In December 2019<br />
MANTRAC Distribution<br />
organized a conference<br />
<strong>for</strong> IBM clients in<br />
cooperation with its<br />
partner TISS, at the<br />
Ritz-Carlton Hotel in<br />
Cairo. The objective of<br />
the conference was to<br />
update customer<br />
in<strong>for</strong>mation on IBM’s<br />
latest solutions <strong>for</strong><br />
digital trans<strong>for</strong>mation<br />
and to generate new<br />
business opportunities<br />
in vital sectors. During<br />
the conference Eng.<br />
Hossam Roshdy,<br />
General Manager of<br />
MANTRAC Distribution,<br />
thanked the IBM team:<br />
MANTRAC Distribution and IBM teams working with customers<br />
Khaled Abdul Majeed and Ahmed Hassan and the solutions team:<br />
Ahmed Al-Kahkai and Karim Al-Fouly <strong>for</strong> their great ef<strong>for</strong>ts in developing<br />
the company’s business.<br />
15
DELTA SERVICE TEAM CERTIFIED<br />
“THE TECHNICIAN PROGRAM CERTIFICATION”<br />
----- SUCCESSFULLY -----<br />
Delta Service Team<br />
The Delta maintenance team successfully completed<br />
the curriculum of Perkins products with impressive<br />
success. The curriculum included 33 different<br />
courses within the accreditation program.<br />
The service team included Eng. Mohamed Metwally,<br />
Eng. Omar Shuaib, Eng. Sedik Haggag and Eng.<br />
Ahmed Nadim, who showed full commitment and<br />
responsibility to the courses.<br />
After completing this great achievement, Delta<br />
announced that it’s service Team became the<br />
authorized team <strong>for</strong> Perkins engine maintenance in<br />
Egypt.<br />
MANTRAC PARTICIPATES<br />
IN THE MECHANICAL ENGINEERING 2020 CONFERENCE<br />
MANTRAC team with with mechanical engineering students at Alexandria University<br />
MANTRAC participated in the Mechanical Engineering Conference, held at the beginning of<br />
February 2020. The conference is considered one of the most prominent student activities at<br />
Alexandria University’s Faculty of Engineering.<br />
During the conference, MANTRAC presented its journey in the Egyptian market, its business<br />
volume and the innovative solutions it offers to its clients. The conference’s objective is to change<br />
the way mechanical engineering students think about the scientific field. Students can become<br />
more familiar with the changing and evolving science of mechanical engineering, in an engaging<br />
way that motivates them to continue learning.<br />
The conference was also a great opportunity to open new doors <strong>for</strong> students to get acquainted<br />
with modern fields of science, which helped to increase the number of people interested in<br />
mechanical engineering techniques and research.<br />
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THEORETICAL AND PRACTICAL TRAINING FOR EQUIPMENT OPERATORS<br />
AT LAFARGE CEMENT COMPANY<br />
MANTRAC organized theoretical and practical training <strong>for</strong> Lafarge<br />
Cement Equipment Operators, on the optimum use of loading (992K) and<br />
earthmoving equipment (777E). Theoretical training included the definition<br />
of occupational safety and the explanation of all warning messages <strong>for</strong><br />
this equipment. It also included explaining all control switches inside the<br />
equipment, clarifying all fault lights and translating faults in Arabic to suit<br />
the equipment manager. The theoretical training also included explaining the<br />
correct daily examination of each piece of equipment, all their components<br />
and the way each part operates. It also clarified the CATERPILLAR<br />
recommended oil and filter change schedule and the correct lubrication of<br />
equipment by hours of operation.<br />
The practical training included an explanation of how to deal with soil and<br />
how to correctly load the loader. Also, there was an explanation of the<br />
correct way to install and fix equipment and how to operate it in the field to<br />
move the soil and the consideration of the correct angles <strong>for</strong> entry during<br />
loading.<br />
Thanks to this training, equipment operator efficiency at Lafarge Cement<br />
Company has improved significantly. Lafarge is a major cement companies<br />
and one of MANTRAC’s largest clients. The objective was to reduce both<br />
the time spent during loading and the number of loads, leading to fuel<br />
consumption efficiency.<br />
MANTRAC and Lafarge Teams<br />
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A WORKSHOP<br />
To Enhance Safety Culture <strong>for</strong> the Maintenance Team in Amreya<br />
In November 2019, MANTRAC branch in Amreya<br />
hosted a workshop to enhance safety culture <strong>for</strong><br />
MANTRAC Egypt’s maintenance team.<br />
During the workshop, Katrina Lindal,<br />
CATERPILLAR’s Chief Strategic Advisor, stated<br />
that although Egypt has a large number of<br />
confirmed injuries, but it has excelled in spreading<br />
the culture of recording the injuries transparently,<br />
and that they never hide facts like other areas<br />
would.<br />
Lindal added that the culture of injury recording<br />
is positively reflecting on the development and<br />
implementation of the safety systems. She also<br />
asserted that areas which ignore injury cases<br />
recording will never be able to develop themselves.<br />
The workshop covered the role of health and<br />
safety in controlling the waste of resources and<br />
increasing profitability, even with a consistent<br />
productivity rate. Also, the workshop covered<br />
modern management methods that rely on health<br />
and safety <strong>for</strong> maximizing profits.<br />
After a theoretical lecture, a session was held to<br />
apply the theoretical ideas in the workshop, and<br />
to do the risk assessment of the maintenance<br />
workshop in a regular working day.<br />
At the conclusion of the workshop, Katrina praised<br />
the participants’ per<strong>for</strong>mance and the maintenance<br />
team’s level of safety awareness. She also praised<br />
the safety system at MANTRAC.<br />
MANTRAC and CATERPILLAR Teams<br />
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Internal Sales Representatives Team<br />
IT’S A FIRST<br />
THE INTERNAL SALES TEAM HAS<br />
ACHIEVED A NEW RECORD IN 2019<br />
MANTRAC’s internal sales team recorded a new achievement<br />
in 2019 that made it a historic year <strong>for</strong> the company. Telesales<br />
volumes reached a record high since the 2007 inception of the<br />
internal sales team. This is of note because it has been difficult<br />
to meet expectations regarding telesales in the Egyptian market.<br />
The team’s objective was maintaining a strong and solid<br />
relationship with existing and new MANTRAC customers, and<br />
rebuilding old relationships.<br />
However, the objective developed and expanded, making the ISR<br />
Team one of the most important sources of revenue in MANTRAC.<br />
In addition to covering large quantities of customers in small and<br />
medium companies, which provided a greater opportunity <strong>for</strong> the<br />
territory sales team focus on with Key Accounts.<br />
The outstanding per<strong>for</strong>mance of the ISR Team, which managed<br />
the end of 2019 to achieve revenue growth of 45% on an annual<br />
basis, is a remarkable achievement that reflects the per<strong>for</strong>mance<br />
of the team that showed a strong commitment and sincerity <strong>for</strong><br />
the unrivaled work. The ISR Team plans in 2020 to continue to<br />
build on this growth to have another impressive fingerprint by the<br />
end of the year.<br />
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MANTRAC FAMILY<br />
Mahenaz Ahmed<br />
Sales Support Team Leader<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ashraf Khairy<br />
Kseniya Degileva<br />
Group Executive Marketing Project<br />
Specialist<br />
Group Marketing Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Vostok<br />
Reporting: Tristan Cousland<br />
Mofeed Bahgat<br />
Egypt Head of Administration<br />
Administration Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Hala Abou El Dahab<br />
Mohamed El Wakeel<br />
Group Business Solutions and<br />
Trans<strong>for</strong>mation Head<br />
Group In<strong>for</strong>mation Technology Dept.<br />
Effective: Feb 2020<br />
Location: MANTRAC House<br />
Reporting: Hendus Venter<br />
Ibrahim Abdel Rahman<br />
Group IT Telecommunication Head<br />
Group In<strong>for</strong>mation Technology Dept.<br />
Effective: Feb 2020<br />
Location: MANTRAC House<br />
Reporting: Hendus Venter<br />
Anthony Schoombie<br />
Group Data Governance Head<br />
Group In<strong>for</strong>mation Technology Dept.<br />
Effective: Feb 2020<br />
Location: MANTRAC Dubai<br />
Reporting: Hendus Venter<br />
Mohamed Abdel Razek<br />
Group IT Operations and Support Head<br />
Group In<strong>for</strong>mation Technology Dept.<br />
Effective: Feb 2020<br />
Location: MANTRAC House<br />
Reporting: Hendus Venter<br />
Ahmed Saad<br />
Regional Sales Manager<br />
Construction Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: G.G. Pillai<br />
Mohamed Talaat<br />
Alex & Delta Sales Manager<br />
Construction Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Mansoura<br />
Reporting: G.G. Pillai<br />
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MANTRAC FAMILY<br />
Seif ELDin Rady<br />
Pre-Sales & Construction Manager<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Moamer Mostafa<br />
Mohamed Banhawy<br />
Counter Sales and Pricing Manager<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Moamer Mostafa<br />
Mahmoud Gamea<br />
Mining Key Accounts Manager<br />
Service Dept.<br />
Effective: January 2020<br />
Location: Marsa Alam Mining<br />
Reporting: Mohamed Haitamy<br />
Mohamed Magdy Tawfeek<br />
Marketing and Strategic Planning<br />
Supervisor<br />
Marketing and Strategic Planning Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Passant Ahmed<br />
Waleed Salah<br />
Sales Manager<br />
Power Systems Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Ashraf Weteet<br />
Tamer Mekkawey<br />
Credit Control Manager (Cat and Delta)<br />
Finance Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Yasser Fathi<br />
Bassam Salah Mahmoud<br />
Huawei Pre-Sales Engineer<br />
MANTRAC Distribution<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ahmed Magdy Mohamed<br />
Sameh El Shenawy<br />
Sales Support Team Leader<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ashraf Khairy<br />
Mohamed Abdel Malek<br />
After Sales Team Leader<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Seif ELDin Rady<br />
21
MANTRAC FAMILY<br />
Ahmed Draz<br />
Multi-Brand Specialist<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Seif ELDin Rady<br />
Hossam Abdel Hamid<br />
Sales Office Specialist<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ashraf Khairy<br />
Ahmed Hassan Abdel Aal<br />
Sales Team Leader - MIining<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ramy Ramadan El Halwany<br />
Amr Hany Gohar<br />
Internal Sales Team Leader<br />
ISR Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ahmed Ali<br />
Wessam Ismail<br />
Territory Sales Rep.<br />
Power Systems Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Khaled Otefy<br />
Omar Saleh<br />
Compensation & Benefits Specialist<br />
Human Resources Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Tamer Bassiouny<br />
Wafik Reda Zekry<br />
Axapta Consultant<br />
Group In<strong>for</strong>mation Technology Dept<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Marwa ElSawah<br />
Karim Abdelghany<br />
IT Helpdesk Specialist<br />
Group In<strong>for</strong>mation Technology Dept<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Amr Fouda<br />
Mahmoud Mounir<br />
Sales<strong>for</strong>ce Developer<br />
Group In<strong>for</strong>mation Technology Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Sherif Fawzy<br />
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MANTRAC FAMILY<br />
Congratulation!<br />
KHALED<br />
ABDEL MAGUID<br />
Abdelrahman ElKholy<br />
Human Resources Specialist<br />
Human Resources Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Ahmed Hamdy<br />
Moemen Abdelmoety<br />
Protection & Control Specialist<br />
Protection & Control Dept.<br />
Effective: January 2020<br />
Location: MANTRAC House<br />
Reporting: Hala Abou El Dahab<br />
Product Manager<br />
IBM, Lenovo Enterprise<br />
& Toshiba<br />
MANTRAC Distribution Dept.<br />
Major: MBA Degree<br />
in Marketing Management<br />
Ahmed Abdallah<br />
Parts Planner & Controller<br />
Product Support Dept.<br />
Effective: January 2020<br />
Location: Marsa Alam Mining<br />
Reporting: Ramy Ramadan El Halwany<br />
Khaled Hossam<br />
Internal Sales Representative<br />
ISR Dept.<br />
Effective: January 2020<br />
Location: MANTRAC Amaraya<br />
Reporting: Ahmed Ali<br />
Hatem Khaled<br />
Design Engineer<br />
Power Systems Dept.<br />
Effective: February 2020<br />
Location: MANTRAC Amraya<br />
Reporting: Omar Ali<br />
Shady Khaled<br />
Territory Sales Rep.<br />
Power Systems Dept.<br />
Effective: February 2020<br />
Location: MANTRAC House<br />
Reporting: Michael Farid<br />
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THE QUARTERLY NEWSLETTER FOR MANTRAC EGYPT<br />
MANTRAC VALUES<br />
Through coming issues of “<strong>All</strong> <strong>for</strong> One” newsletter,<br />
we will highlight on MANTRAC Values, which is:<br />
COMMITMENT<br />
INNOVATION<br />
INTEGRITY<br />
CREATIVITY<br />
TEAMWORK<br />
EXCELLENCE<br />
In each issue, we will explain each value separately so<br />
that it reaches each MANTRAC team member.<br />
MANTRAC Egypt Competition:<br />
Our Target in this issue<br />
is to have<br />
“The Most attractive picture<br />
<strong>for</strong> MANTRAC’s employee<br />
working from home”<br />
“Send us now your Photo”<br />
Please send us your Photos to<br />
<strong>All</strong><strong>for</strong>one@mantracegypt.com<br />
with Subject<br />
“Competition”<br />
till end of May 2020.<br />
Best photo will win a SURPRISE<br />
GIFT & The winner photo will be<br />
published in the next issue.<br />
Wish you best of luck.<br />
Mohamed Osman 21<br />
It’s our pleasure to<br />
announce that<br />
Mohamed Osman<br />
is the winner in our<br />
competition issue No.27<br />
“Most beautiful picture of<br />
MANTRAC Engineers in<br />
the Work site”<br />
The winning photo<br />
Karim Mohamed El<br />
Sayed Shaaban<br />
20<br />
Ahmed Mahmoud<br />
Ahmed El Kersh<br />
20<br />
Mohamed Raafat Khalaf 16<br />
Ahmed Hamdy Ibrahim 8<br />
Total Votes 85<br />
Thank you all <strong>for</strong> participating and <strong>for</strong> sharing the spirit of competition<br />
Wish you best of luck in the next issues<br />
And always remember that together we can get better<br />
Waiting <strong>for</strong> your recommendations <strong>for</strong> the next issue<br />
<strong>All</strong>ForOne@mantracegypt.com<br />
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