Ambulance UK - April 2020

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Volume 35 No. 2<br />

<strong>April</strong> <strong>2020</strong><br />

The best.<br />


The best. Better.<br />

Introducing<br />

The next generation of power management & control from<br />

Ring Carnation<br />

www.ringcarnation.com<br />

Carnation est. 1995<br />

Twenty-four years proudly<br />

serving the Emergency Services

Celebrating 41 years of support<br />

for the emergency services<br />

Our thanks goes out to<br />

our wonderful NHS<br />




<strong>Ambulance</strong> <strong>UK</strong><br />


46 FEATURES<br />

46 Turbine technology to aid emergency responders in<br />

the fight against COVID-19<br />

48 NEWSLINE<br />

71 IN PERSON<br />


Ring Carnation stays open to support emergency services<br />

This issue edited by:<br />

Dr Matt House<br />

c/o Media Publishing Company<br />

48 High Street<br />



Terry Gardner, Brenda Pickering<br />


Media Publishing Company<br />

Media House, 48 High Street<br />

SWANLEY, Kent, BR8 8BQ<br />

Tel: 01322 660434 Fax: 01322 666539<br />

E: info@mediapublishingcompany.com<br />

www.ambulanceukonline.com<br />


February, <strong>April</strong>, June, August,<br />

October, December<br />

Ring Carnation has announced that it is currently remaining open to ensure it can<br />

continue to serve ambulances and other emergency service vehicles with much-needed<br />

specialist equipment during this unprecedented time.<br />

These vehicles have increasing levels of auxiliary electrical equipment on-board, placing<br />

greater demand upon batteries. Ring Carnation services the emergency and specialist<br />

vehicle sectors with intelligent switching and power management systems to maintain<br />

correct battery power and help to keep essential equipment in operation.<br />

As a result, the Ring Carnation team is currently working flat out to deliver vital genisys<br />

components and other essential spare parts.<br />

Ring Carnation’s genisys programmable logic control systems are designed to monitor<br />

voltage levels and distribute power to where it is needed most, maintaining safe vehicle<br />

operation and allowing critical equipment to operate.<br />

Following strict social-distancing guidelines, staff levels have been reduced to three<br />

workers in the engineering production. Their main focus is to work on urgent orders for new<br />

ambulances that are currently in production for NHS Trusts up and down the country.<br />

Richard Yates, Sales Director at Ring Carnation, said: “First and foremost, the safety of<br />

our team is paramount, and we have taken the necessary precautions to look after those<br />

who are continuing to work. We offer our full support and praise to those on the frontlines<br />

tackling this pandemic head on, and it’s absolutely crucial that they have access to the<br />

correct equipment and can work uninterrupted and efficiently as possible. <strong>Ambulance</strong>s<br />

and other emergency services are vital all year round, but now more than ever, it’s<br />

important that they can continue to operate as efficiently as possible.<br />

“We are monitoring Government updates daily and will keep all customers updated<br />

should anything change. In the meantime, we will continue to do all we can to offer our<br />

full support to customers requiring essential parts during these difficult circumstances.”<br />


Media Publishing Company<br />

Media House<br />

48 High Street<br />

SWANLEY, Kent, BR8 8BQ<br />


The views and opinions expressed in<br />

this issue are not necessarily those of<br />

the Publisher, the Editors or Media<br />

Publishing Company.<br />

Next Issue June <strong>2020</strong><br />

Subscription Information – <strong>April</strong> <strong>2020</strong><br />

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AMBULANCE <strong>UK</strong> - APRIL<br />

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A Huge Thank You to The NHS from the<br />

<strong>Ambulance</strong> <strong>UK</strong> Junior Team<br />

Carys - Age 6<br />

Zoe - Age 7<br />

Luke - Age 10<br />

Joseph - Age 5<br />

Thank You<br />

Thank You<br />

Thank You<br />

Aoife - Age 4<br />

Charlotte - Age 3<br />

Rory - Age 2



Who would have thought a few short weeks ago that we would be working and living<br />

as we are at the moment? Then my local trust was in the middle of a CQC inspection,<br />

looking in detail at every aspect of the way we work. We were asking ourselves, what<br />

is it that makes us responsive, and what do we do that is outstanding.<br />

Here we are, a few weeks later, and in the middle of a new reality. We no longer need to ask what evidence<br />

we have of responsiveness. Nor do we have to look too far to see what outstanding work is being done on a<br />

daily basis, by our clinicians and the rest of the NHS.<br />

“The way<br />

we have<br />

responded to<br />

this crisis as<br />

a system is<br />

outstanding.<br />

What we<br />

have seen<br />

over the last<br />

month has<br />

rewritten<br />

that book.<br />

It is truly<br />

amazing.”<br />

We’ve seen hospitals that usually run at over 100% capacity, create beds, space and equipment to such an<br />

extent that they are, as I write, running at well under 60% capacity. To add to that, there are now Nightingale<br />

hospitals and recovery units in operation, that weren’t even thought of a month ago. In the ambulance<br />

service we have seen non-emergency staff volunteer to do emergency work, and within a week being<br />

trained, inducted and working with our emergency clinicians.<br />

The way we have responded to this crisis as a system is outstanding. We have all seen change teams and<br />

transformation teams spend years trying to achieve things. What we have seen over the last month has<br />

rewritten that book. It is truly amazing.<br />

But for a system to make such drastic changes, it takes people. <strong>Ambulance</strong> clinicians have always been a<br />

flexible bunch. They learn to live with uncertainty. It comes from the work we do, and is in the genes of out<br />

of hospital work. At the moment, that pace of change is unprecedented. The PPE requirements alone have<br />

changed at least twice a week for the past three weeks. This combined with the paucity of equipment at<br />

times has naturally caused concern. I get that. But what I also see is that despite that concern; despite the<br />

lack of a perfect solution; amidst that uncertainty, our clinicians are still getting out there and getting the job<br />

done. As are our contact centre and control room staff.<br />

I’ve always been proud to work for the ambulance service and the NHS, and this crisis has proved that this<br />

pride was well-placed. No-one needs to look too far any more to see what makes the ambulance service<br />

and clinicians outstanding.<br />

So in finishing, I suppose I just need to say, wash your hands, keep your distance, and keep safe. I will see<br />

you on the other side.<br />

Dr Matt House, Co-Editor <strong>Ambulance</strong> <strong>UK</strong><br />

AMBULANCE <strong>UK</strong> - APRIL<br />

For the latest <strong>Ambulance</strong> Service News visit: www.ambulancenewsdesk.com<br />





Words: Danielle Marsh, Group Marketing Manager, The Ortus Group<br />

The Department of Health has chosen two industry leading<br />

pre-hospital ventilators from the Ortus Group, to assist<br />

the emergency services with patient treatment during the<br />

Coronavirus pandemic<br />

The Ortus Group has responded to the call to action for more ventilators<br />

to support the NHS during the COVID-19 pandemic.<br />

The privately-owned <strong>UK</strong> company and leading supplier of life-saving<br />

Defibrillation and Ventilation products to the NHS, has secured 250 prehospital<br />

ventilators, with additional supplies in the pipeline.<br />

medical technology company has been developing industry leading<br />

devices for more than 45 years. The functions of these devices are<br />

perfectly compatible with each other and can be used with other<br />

portable systems including the corpuls3 defibrillator and patient<br />

monitor – also supplied by the Ortus Group. This allows defibrillation,<br />

monitoring, oxygen therapy, and ventilation to be combined.<br />

Following calls with the Department of Health and NHS supply chain,<br />

two WEINMANN pre-hospital ventilators have been selected to combat<br />

this outbreak and aid the emergency responders on the front line; The<br />

MEDUVENT Standard and the MEDUMAT Standard2.<br />

The Ortus Group has been supplying pre-hospital WEINMANN<br />

ventilators in the <strong>UK</strong> for over 10 years and has also secured these<br />

additional ventilators which are designed for use on emergency<br />

service vehicles, emergency helicopters, and airplanes, for vital patient<br />

transport.<br />

WEINMANN Ventilators<br />

WEINMANN is a leading European manufacturer of Ventilators and<br />

Suction devices for Emergency medicine. Based in Germany, the<br />

MEDUVENT Standard works without oxygen<br />

thanks to its turbine drive<br />

The MEDUVENT Standard is the newest addition to the WEINMANN<br />

ventilator portfolio and is one of the smallest turbine-driven ventilators in<br />

the world.<br />

In addition to the battery runtime of medical devices, a limited oxygen<br />

supply presents the greatest challenge for first responders. Thanks<br />

to the innovative military grade turbine technology the MEDUVENT<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

46<br />

For more news visit: www.ambulanceukonline.com


Standard ventilator can ventilate a patient completely without an external<br />

oxygen supply. If required, however, the patient can be supplied with<br />

additional oxygen at any time via the universally compatible oxygen inlet<br />

tube.<br />

The speed at which therapy can be delivered is often key for patient<br />

outcomes. Device operation is extremely straightforward and intuitive –<br />

allowing the operator to switch between patient groups (adult, child, or<br />

infant) with only a few steps. This ensures that the patient is taken care<br />

of as quickly and as safely as possible.<br />

The lightweight, 2kg device does not consume any oxygen for its<br />

own operation thanks to the smart utilisation of existing tank volumes.<br />

Oxygen is supplied through a simple inhalation tube – thus ensuring<br />

the patient’s oxygen supply isn’t compromised. This allows inspiratory<br />

oxygen concentrations of 21% to 100% to be achieved - all without the<br />

device consuming any itself.<br />

Designed specifically for patient transport, it is the smallest and lightest<br />

transport ventilator in its class. Equipped with pressure-controlled<br />

ventilation modes and monitoring options, it clearly visualises all the<br />

important respiratory parameters, such as display of pressure, flow and<br />

CO 2<br />

curves.<br />

The device offers more than just pure emergency ventilation, but also<br />

optimal care during transport of patients already being ventilated. Rapid<br />

Sequence Induction (RSI) mode provides optimal support functionality<br />

for prehospital induction of anaesthesia and is used if the patient needs<br />

to be intubated particularly quickly.<br />

MEDUMAT Standard2 is intuitive to operate, reliable in use and its<br />

integrated hygiene filter protects it from contamination, ultimately<br />

guaranteeing an unbeatable degree of safety for the patient, the user<br />

and the device itself!<br />

MEDUVENT Standard features an easy-to-replace hygiene filter to<br />

protect patients, staff, and the device from contamination by viruses or<br />

bacteria.<br />

Going further to facilitate the fight against<br />

Corona<br />

MEDUMAT Standard2 provides a completely<br />

new perspective on modern emergency and<br />

transport ventilation<br />

The MEDUMAT Standard2 is one of the more established<br />

WEINMANN ventilators, that offers maximum patient and user safety<br />

with different modes and options for invasive and non-invasive<br />

ventilation (NIV).<br />

To provide additional support for the <strong>UK</strong> and the rising demand for<br />

ventilators, the Ortus Group has been utilising current manufacturer<br />

partnerships to fulfil the demand.<br />

“We are working tirelessly with our partners to secure additional<br />

ventilators to help with patient treatment here in the <strong>UK</strong>, especially<br />

for those suffering from the devastating effects of COVID-19. These<br />

ventilators are already providing life-saving patient treatment globally<br />

and will play a vital role for the NHS in the <strong>UK</strong>” said the Ortus Group MD<br />

Craig Hall.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Do you have anything you would like to add or include in Features? Please contact us and let us know.<br />



WAA<br />

Looking back<br />

at Wiltshire Air<br />

<strong>Ambulance</strong>’s history<br />

in its 30th year<br />

Wiltshire Air <strong>Ambulance</strong> has<br />

produced a short video looking<br />

back at its history to mark its<br />

30th year of operation.<br />

Archive television footage,<br />

courtesy of ITV News and BBC<br />

Points West, is included in the<br />

video.<br />

The three types of helicopter<br />

used by Wiltshire Air <strong>Ambulance</strong><br />

– a Bolkow, an MD 902 and the<br />

current Bell 429 – all feature.<br />

Also referenced are innovations,<br />

including being the first air<br />

ambulance to fly at night in the<br />

<strong>UK</strong>, carrying blood products<br />

on board and critical care skills<br />

training of its paramedics.<br />

More recent milestones included<br />

in the video are the charity’s move<br />

to its state-of-the-art airbase at<br />

Semington, near Melksham, and<br />

securing its own Air Operator<br />

Certificate for the Bell 429<br />

helicopter.<br />

Wiltshire Air <strong>Ambulance</strong>’s history<br />

is unique in the air ambulance<br />

industry because when it began it<br />

shared a helicopter with Wiltshire<br />

Police.<br />

The idea for a joint emergency<br />

services helicopter originated in<br />

1988 when a temporary helicopter<br />

hired by Wiltshire Police to use<br />

for its summer solstice operation<br />

at Stonehenge was used to airlift<br />

a woman who was seriously<br />

injured in a road traffic collision<br />

on the A350 at Beanacre, near<br />

Melksham.<br />

A full time joint air ambulance and<br />

police helicopter began operating<br />

on 15 March 1990, based at<br />

Wiltshire Police headquarters in<br />

Devizes.<br />

The joint helicopter partnership<br />

came to an end in December<br />

2014 with the establishment of the<br />

National Police Air Service.<br />

This resulted in a new era for<br />

Wiltshire Air <strong>Ambulance</strong> and on 9<br />

January 2015 it became a standalone<br />

air ambulance, using a Bell<br />

429 helicopter.<br />

David Philpott, chief executive<br />

of Wiltshire Air <strong>Ambulance</strong>,<br />

said: “The history of Wiltshire Air<br />

<strong>Ambulance</strong> is fascinating and we<br />

hope our supporters enjoy the<br />

video which looks back at how<br />

our service and charity developed.<br />

“We were one of the earliest<br />

air ambulances in the <strong>UK</strong> and<br />

are proud to serve Wiltshire<br />

and surrounding counties. Our<br />

strapline is ‘funded by you,<br />

flying for you’ and throughout<br />

our 30 years we have received<br />

tremendous support from the<br />

community which has enabled our<br />

crews to save countless lives.<br />

“We rely on donations to<br />

provide our essential Helicopter<br />

Emergency Medical Service<br />

(HEMS) and with the help of our<br />

supporters we want to be here<br />

to serve the next generation of<br />

people.”<br />

To view the history video,<br />

called Wiltshire Air <strong>Ambulance</strong><br />

through the years, go to<br />

https://www.youtube.com/<br />

watch?v=SWOkMMlGHXA<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Top (l-r); 15 March 1990, the ‘go live’ day for the full time joint emergency services helicopter shared by Wiltshire Police and<br />

Wiltshire Air <strong>Ambulance</strong>; The Bolkow helicopter. Bottom (l-r) ; the MD 902 helicopter; the Bell 429 helicopter.<br />

48<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


<strong>Ambulance</strong> service<br />

supports National<br />

Apprenticeship Week<br />

Highlighting the positive<br />

impact apprentices have on<br />

its workforce, North West<br />

<strong>Ambulance</strong> Service (NWAS)<br />

has been supporting National<br />

Apprenticeship Week and held<br />

a special event to celebrate<br />

learners who have completed<br />

their apprenticeships.<br />

National Apprenticeship Week is<br />

an annual week-long celebration<br />

of apprenticeships across<br />

England which took place from<br />

3 to 7 February <strong>2020</strong> and was a<br />

time to recognise and applaud<br />

apprenticeship success stories<br />

across the country.<br />

Since becoming an employer<br />

provider in May 2017,<br />

meaning the trust can deliver<br />

apprenticeships directly to its<br />

staff, over 400 apprentices have<br />

been recruited by NWAS with<br />

139 having now successfully<br />

completed.<br />

Throughout the week, NWAS used<br />

social media to promote the work<br />

of its apprentices highlighting the<br />

variety of roles they undertake.<br />

This included a live Facebook<br />

session with Emergency Medical<br />

Technician Paul Halsey who<br />

answered questions from viewers<br />

and spoke about his career<br />

journey with the ambulance<br />

service.<br />

A celebratory event was held on<br />

Thursday 6 January at Bolton<br />

Whites Hotel where emergency<br />

medical technicians who have<br />

recently completed their Level 2<br />

Associate <strong>Ambulance</strong> Practitioner<br />

apprenticeship were presented<br />

with their certificate of qualification<br />

by Deputy Chief Executive,<br />

Michael Forrest.<br />

As part of the event, Ben Davies<br />

from Chimp Management<br />

delivered a key note speech<br />

to attendees focusing on<br />

psychological well-being<br />

helping staff get the best out of<br />

themselves and others.<br />

Deputy Chief Executive Michael<br />

Forrest said: “I am extremely<br />

proud of each and every one<br />

of our apprentices. Not only<br />

have they thoroughly engaged<br />

with their learning but the care,<br />

compassion and commitment<br />

they have demonstrated is<br />

second to none.<br />

“We have apprentices in a variety<br />

of different operational and<br />

support roles across the trust<br />

with learners of all ages and<br />

backgrounds. Our Education<br />

and Learning Team supports<br />

apprentices every step of the way<br />

and helps them to be the best<br />

they can be.”<br />

Receiving a ‘good’ rating following<br />

a recent OFSTED inspection,<br />

NWAS became the first<br />

ambulance service in the country<br />

to recruit emergency medical<br />

dispatcher (EMD) apprentices<br />

when it welcomed the first<br />

seven learners to this course in<br />

November 2019.<br />

Having since recruited a further<br />

33 learners to this role who<br />

are due to start in the coming<br />

weeks, the apprentices will<br />

receive a nationally recognised<br />

apprenticeship standard in<br />

emergency contact handling and<br />

are all guaranteed a job upon<br />

successful completion.<br />

Speaking of his role, EMD<br />

Apprentice Sean O’Malley said:<br />

“The thing I love the most about<br />

my job is being a part of the<br />

NWAS family but also having a<br />

part to play in saving lives.”<br />

Within its corporate services,<br />

NWAS has apprentice positions in<br />

its ICT, communications, finance,<br />

learning and development, and<br />

workforce development teams<br />

with learning undertaken by<br />

external providers.<br />

All vacancies are advertised on<br />

the trust’s website<br />

www.nwas.nhs.uk/careers.<br />


On behalf of everyone involved in the production of <strong>Ambulance</strong> <strong>UK</strong>, I would like to thank<br />

our fantastic <strong>Ambulance</strong> Service Staff for the work you are undertaking in these difficult<br />

times and wish you and your families a safe return to normal activity.<br />

We hope during your few break out periods you will enjoy reading the contents of<br />

our latest issue which has been made possible by the following companies via their<br />

advertising support:<br />

Ring Carnation, DS Medical, Ortus, Intersurgical, Edesix, Zoll<br />

It goes without saying that your efforts will be remembered for many years to come and I<br />

sincerely hope you will all be recognised for your outstanding front line support.<br />


Terry Gardner<br />

Publisher - <strong>Ambulance</strong> <strong>UK</strong><br />

AMBULANCE <strong>UK</strong> - APRIL<br />

For the latest <strong>Ambulance</strong> Service News visit: www.ambulancenewsdesk.com<br />




Especially designed for the Emergency Medical Services, Armed Forces and Hospitals<br />

MEDUVENT Standard<br />

MEDUMAT Standard 2<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

• Works with or without an oxygen<br />

supply.<br />

• The innovative turbine-driven<br />

emergency ventilator maintains<br />

ventilation for approximately 8<br />

hours without requiring an external<br />

gas supply * .<br />

• Supplemental oxygen in<br />

concentrations from 21% to 100%<br />

can be delivered to the patient at<br />

any time using the universally<br />

compatible inhalation tube.<br />

• Space-saving, lightweight and simple<br />

to operate: One of the smallest<br />

turbine-driven ventilators in the<br />

world.<br />

• Immediate overview of major<br />

ventilation parameters in a large<br />

colour display and parallel<br />

presentation of up to three<br />

monitoring curves.<br />

• Differentiated ventilation modes for<br />

high-quality ventilation.<br />

• PRVC mode provides lungprotecting<br />

ventilation at trusted<br />

volume-controlled settings.<br />

• Ideal for non-invasive ventilation.<br />

• Intuitive user navigation.<br />

• Uninterrupted ventilation even<br />

while changing to a new oxygen<br />

source.<br />

* Assuming typical ventilation settings for an adult patient<br />

Available to purchase via the NHS Supply Chain Framework<br />

FAG000015628<br />

50<br />

For more news visit: www.ambulanceukonline.com


Turbine Driven Ventilation<br />

MEDUVENT Standard<br />

Exclusively available to the <strong>UK</strong> market from the Ortus Group.<br />

Visit our website to find out more.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

www.theortusgroup.com<br />

Do you have anything you would like to add or include in Features? Please contact us and let us know.<br />

E: sales@theortusgroup.com<br />

T: +44 (0)845 4594705<br />



AMBULANCE <strong>UK</strong> - APRIL<br />

Emergency Services<br />

in Humberside<br />

launch ‘Don’t Cross<br />

the Line’ campaign<br />

Humberside Fire and Rescue<br />

Service, Humberside Police,<br />

East Midlands <strong>Ambulance</strong><br />

Service and Yorkshire<br />

<strong>Ambulance</strong> Service have<br />

launched their ‘Don’t Cross<br />

the Line’ campaign, which<br />

aims to reduce the number of<br />

attacks on emergency services<br />

workers.<br />

During the period of <strong>April</strong> 2018<br />

to March 2019, Humberside Fire<br />

and Rescue Service reported a<br />

total of 17 attacks. Of these, 11<br />

were attacks against firefighters.<br />

Of the total number of attacks,<br />

four of these attacks involved<br />

physical abuse, and nine involved<br />

objects being thrown at workers<br />

or vehicles. Objects include bricks<br />

and glass bottles and physical<br />

abuse includes punching and<br />

being spat at.<br />

During the same period,<br />

East Midlands <strong>Ambulance</strong><br />

Service reported 168 attacks in<br />

Lincolnshire alone, and stated 100<br />

of these attacks were physical<br />

abuse from a patient aimed<br />

towards a staff member.<br />

Over the last two years Yorkshire<br />

<strong>Ambulance</strong> Service NHS Trust<br />

has seen a rise in the number<br />

of incidents against staff with a<br />

total of 1,242 reported in 2019<br />

and a fifth of these being physical<br />

assaults.<br />

From January 2018 to December<br />

2019, 999 Humberside Police<br />

officers were assaulted in the line<br />

of duty. This includes 265 in 2018<br />

and 734 in 2019. They have been<br />

punched, kicked, spat at, verbally<br />

abused and bitten, suffering<br />

bruising, cuts, swelling and even<br />

broken bones.<br />

Chris Blacksell, Chief Fire<br />

Officer and Chief Executive of<br />

Humberside Fire and Rescue<br />

Service said: “Attacks against<br />

our Service staff should never be<br />

accepted as part of the job; one<br />

attack is too many.<br />

“Our main aim with the Don’t<br />

Cross the Line campaign is to<br />

gather the support from members<br />

of our local community to prevent<br />

further attacks from happening.<br />

“I would encourage members<br />

of the public to share our vision<br />

in ensuring we protect our<br />

emergency service workers;<br />

who work to protect them and<br />

ultimately help to save lives.<br />

“We operate a zero tolerance<br />

approach to attacks on<br />

emergency services staff.”<br />

Lincolnshire Divisional Manager<br />

for East Midlands <strong>Ambulance</strong><br />

Service, Sue Cousland said:<br />

“We are very supportive of this<br />

campaign as it will help challenge<br />

some of the unfortunate and<br />

unacceptable behaviour faced by<br />

our crews on a daily basis.<br />

“All of our frontline clinicians and<br />

staff who deal with the public<br />

either out on the road or in our<br />

control centre, chose a career with<br />

the ambulance service as they<br />

want to make a positive difference<br />

in their communities.<br />

“It is a very sad reflection that our<br />

staff often encounter verbal and<br />

physical abuse when they are just<br />

trying to do their job.<br />

“I am proud that the team,<br />

despite experiencing some of<br />

these challenges, continue to<br />

demonstrate a high level of<br />

resilience and professionalism<br />

and we need to ensure they are<br />

fully supported by campaigns<br />

such as this.”<br />

Paul Mudd, Divisional<br />

Commander of A&E Operations<br />

in East and North Yorkshire at<br />

Yorkshire <strong>Ambulance</strong> Service NHS<br />

Trust, said: “Verbal and physical<br />

abuse against any member of<br />

NHS or emergency services<br />

staff is completely unacceptable<br />

and we are doing everything we<br />

can to address this. These staff<br />

are highly trained professionals<br />

who are there to help those in<br />

need and deserve respect from<br />

everyone.<br />

“We’re delighted to support the<br />

Don’t Cross the Line campaign with<br />

our emergency service colleagues<br />

which we hope will raise the<br />

profile of unacceptable abuse and<br />

aggressive behaviour against staff<br />

and encourage all communities to<br />

protect their protectors.”<br />

Chief Constable Lee Freeman<br />

said: “Whilst we are the police<br />

and we do expect to run towards<br />

danger, it is not acceptable that<br />

we – or any of our colleagues in<br />

the other emergency services -<br />

experience violence whilst doing<br />

our job, and we must take a stand<br />

against this.<br />

“The levels of violence we’re<br />

experiencing can at times be<br />

extremely serious, and the<br />

personal impact on those<br />

assaulted should not be<br />

underestimated.<br />

“Police officers and staff are<br />

all real people with families.<br />

Every one of those injured is a<br />

mother, father, son, daughter or<br />

grandparent. They are victims<br />

of crime the same as anyone is,<br />

and their physical and mental<br />

wellbeing is affected by such<br />

experiences.<br />

“I have to protect my officers and<br />

staff, and every bit of support<br />

available will be given to anyone<br />

who is assaulted at work.”<br />

Emergency services staff who<br />

have suffered such intolerable<br />

abuse often suffer flashbacks or<br />

stress directly attributed to the<br />

incident and as such may require<br />

time off work.<br />

The campaign fully supports the<br />

Assaults on Emergency Workers<br />

(Offences) Act 2018, which sees<br />

a jail term of 12 months being<br />

handed to those who assault<br />

emergency services workers.<br />

#DontCrosstheLine<br />

YAS<br />

Yorkshire <strong>Ambulance</strong><br />

Service is proud to<br />

invest in volunteers<br />

Yorkshire <strong>Ambulance</strong> Service<br />

NHS Trust has been recognised<br />

for good practice in volunteer<br />

management with the award<br />

of the nationally-recognised<br />

Investing in Volunteers <strong>UK</strong><br />

quality standard.<br />

The service has more than 1,000<br />

volunteers working across the<br />

region and providing vital help<br />

and support to the service and the<br />

population it serves. They include<br />

Community First Responders,<br />

Patient Transport Service volunteer<br />

drivers and members of its Critical<br />

Friends Network.<br />

Chief Executive Rod Barnes said:<br />

“We are absolutely delighted<br />

to have secured this important<br />

accreditation. All our volunteers<br />

are a valuable and crucial part<br />

of our team and this standard<br />

is a way of recognising that and<br />

ensuring we maintain the highest<br />

standards for them in the future.<br />

“I would like to take this<br />

opportunity to thank every one of<br />

them for their time and dedication<br />

to the Trust and to the people of<br />

Yorkshire and the Humber.”<br />

The Investing in Volunteers<br />

standard has been designed to<br />

be a rigorous process to ensure<br />

that volunteers receive the best<br />

possible management support<br />

and organisations receive<br />

52<br />

For more news visit: www.ambulanceukonline.com


maximum benefit from their<br />

volunteers’ contribution.<br />

The standard’s nine indicators of<br />

good practice cover all aspects of<br />

volunteer involvement:<br />

• Planning for volunteer<br />

involvement.<br />

• Recruiting and matching<br />

volunteers.<br />

• Recognising and rewarding<br />

volunteers.<br />

As part of the accreditation<br />

process assessors spoke to 72<br />

volunteers as well as some of<br />

the Trust’s senior managers and<br />

staff who work directly with its<br />

volunteers.<br />

Volunteer case studies<br />

Dean Warburton, Rotherham,<br />

South Yorkshire<br />

Dean started volunteering as a<br />

Patient Transport Service (PTS)<br />

driver for Yorkshire <strong>Ambulance</strong><br />

Service in 2016 and also<br />

volunteers in his local community<br />

as a Community First Responder.<br />

“I started volunteering after my<br />

Dad had a stroke. The ambulance<br />

crew who attended him were<br />

so brilliant. I wanted to give<br />

something back,” said Dean.<br />

“Being a PTS volunteer is a real<br />

passion of mine. To see the look<br />

on a patient’s face when you<br />

arrive at their front door or at the<br />

location of their clinic – they are<br />

so grateful. Knowing that you’ve<br />

taken them to an appointment<br />

they would otherwise have<br />

struggled to get to, to put them at<br />

ease, to know that you’ve made<br />

a difference, to see them smile at<br />

you, it’s just so rewarding.<br />

“There are no words to describe<br />

the rewards you get from doing<br />

this role. To get that ‘thank you’<br />

from a grateful patient, or to get a<br />

patient safely to their appointment<br />

or home and to have made their<br />

day better for them is priceless.”<br />

Les Ford, Beverley, East<br />

Yorkshire<br />

Les started volunteering as a PTS<br />

volunteer for Yorkshire <strong>Ambulance</strong><br />

Service in 2017.<br />

Les said: “I used to be a taxi driver,<br />

and felt that this would be a suitable<br />

volunteering role for me as I enjoy<br />

driving. However, in this role you’re<br />

not just driving – you’re spending<br />

a lot of time speaking to individual<br />

patients, often hearing about their<br />

ailments and sometimes their<br />

entire life story. As long as you are<br />

interested in life and people then<br />

this is a brilliant role!<br />

“I love that, in doing this role, I am<br />

able to help people that otherwise<br />

would struggle to even get to their<br />

appointment.”<br />

Nathan Greenwood, Dewsbury,<br />

West Yorkshire<br />

Nathan has always been<br />

interested in healthcare so took<br />

the opportunity to volunteer - and<br />

this was his first step to a career<br />

in the ambulance service.<br />

“I saw the Community First<br />

Responder role advertised and<br />

went for it. The training was good<br />

and I got to meet people with<br />

similar interests,” he said.<br />

“As a Community First Responder<br />

you are out and about in your<br />

local community and attending<br />

people before an ambulance crew<br />

arrives. The work is varied – for<br />

example you might just need<br />

to calm them down, deal with<br />

breathing problems or deal with a<br />

cardiac arrest.<br />

“I got to know a lot of the crews<br />

as I attended patients and<br />

through that I found out about<br />

the Emergency Care Assistant<br />

role so I applied and started in<br />

September 2019. This entrylevel<br />

role now gives me the<br />

opportunity to progress towards a<br />

paramedic.”<br />

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<strong>Ambulance</strong> service<br />

recommended as a<br />

good place to work<br />

by staff<br />

Figures released from the<br />

NHS Staff Survey 2019 show a<br />

year on year increase in staff<br />

recommending North West<br />

<strong>Ambulance</strong> Service (NWAS) as<br />

a good place to work.<br />

Employing over 6,000 staff up<br />

and down the region from Crewe<br />

to Carlisle, the trust has focused<br />

heavily on health and wellbeing<br />

initiatives to support its workforce<br />

including signing the ‘Blue Light<br />

- Time to Change’ pledge to<br />

support mental wellbeing.<br />

Dedicated web pages have been<br />

set up give staff information<br />

and advice on staying happy, fit<br />

and healthy including podcasts,<br />

training and development<br />

opportunities as well as money<br />

saving discounts.<br />

The survey also found<br />

improvements in immediate<br />

managers and senior managers<br />

involving NWAS staff in important<br />

decisions, as well as giving clear<br />

them feedback on their work.<br />

Reviewing the feedback in<br />

comparison to other trusts in<br />

the ambulance sector, NWAS<br />

scored higher than average<br />

in terms of morale, quality of<br />

appraisals, quality of care and<br />

staff engagement.<br />

Nationally, results show that NHS<br />

staff say they are now happier and<br />

more likely to recommend their<br />

organisation as a place to work<br />

than last year.<br />

Lisa Ward, Interim Director of<br />

Organisational Development<br />

said: “We are really pleased<br />

with the results from this year’s<br />

NHS Staff Survey which has<br />

highlighted some really positive<br />

improvements.<br />

“Our amazing staff are what<br />

makes this organisation so<br />

special and their views are really<br />

important to us.<br />

“We have also placed great<br />

emphasis on supporting and<br />

raising awareness of the Freedom<br />

to Speak Up NHS whistleblowing<br />

policy and a zero tolerance to<br />

violence which has been reflected<br />

in the results.<br />

“It is also important that we<br />

use the results to highlight<br />

opportunities to learn and improve<br />

and although none of our results<br />

saw a significant negative change,<br />

the findings will now be used to<br />

support key improvement goals.”<br />

The survey findings will now be<br />

used as part of a new cultural<br />

improvement project alongside<br />

staff focus groups and individual<br />

interviews to collate information<br />

on how staff feel in order to make<br />

a significant difference.<br />

Responses were collected from<br />

2,774 NWAS staff members who<br />

completed the survey.<br />

Researchers to<br />

investigate method<br />

of growing new blood<br />

vessels<br />

A new treatment for stimulating<br />

the growth of new blood<br />

vessels in the heart will be<br />

investigated by researchers at<br />

the University of Bristol thanks<br />

to funding of over £100,000<br />

from national charity Heart<br />

Research <strong>UK</strong>.<br />


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A heart attack is caused by<br />

a blockage of one or more<br />

coronary arteries of the heart,<br />

which prevents blood and oxygen<br />

reaching the heart muscle.<br />

awarded to the University of<br />

Bristol as part of Heart Research<br />

<strong>UK</strong>’s annual awards for research<br />

into the prevention, treatment<br />

and cure of heart disease.<br />

If paramedics can use this<br />

approach, breathlessness may<br />

be calmed more quickly and<br />

some people may not need to<br />

go to A&E.<br />

Treatment for heart attacks<br />

include reopening the blocked<br />

coronary artery with stents or<br />

bypass surgery, though there are<br />

limitations with these treatments.<br />

Reopening coronary arteries is<br />

often insufficient to achieve a<br />

complete salvage of the heart,<br />

and the damage caused by a<br />

heart attack can lead to heart<br />

failure.<br />

A potential new treatment is<br />

to increase the blood flow to<br />

damaged heart tissue by using<br />

drugs that encourage the body to<br />

grow new blood vessels.<br />

The project will be led by Prof<br />

Paolo Madeddu, Chair of<br />

Experimental Cardiovascular<br />

Medicine at the University<br />

of Bristol, who, along with his<br />

team, discovered that an excess<br />

of a protein called BACH1 can<br />

prevent blood vessel formation.<br />

Prof Madeddu and his team hope<br />

to show that the use of BACH1<br />

inhibitors can stimulate the<br />

growth of new blood vessels. If<br />

successful, this would be the first<br />

step in developing them into drug<br />

treatments for heart disease.<br />

This would result in improved<br />

quality of life and reduced risk of<br />

developing heart failure.<br />

Also, this treatment may benefit<br />

people suffering from other<br />

diseases where new vessel<br />

growth is needed, such as poor<br />

blood circulation in the legs, or<br />

damage to other organs, such as<br />

the kidney, brain and eyes.<br />

Prof Madeddu said: “The use<br />

of BACH1 inhibitors is a very<br />

promising area of study that<br />

promises to have a huge impact<br />

on the way that we treat a wide<br />

range of conditions.<br />

“If we are successful, the door<br />

will be opened for a whole new<br />

method of treating people who<br />

have suffered damage to their<br />

hearts. The ability to stimulate<br />

the growth of new blood vessels<br />

will allow us to drastically<br />

improve the quality of life of<br />

patients who may be at risk of<br />

heart failure.<br />

“We’re very grateful to Heart<br />

Research <strong>UK</strong> for allowing us to<br />

undertake this research.”<br />

Kate Bratt-Farrar, Chief<br />

Executive of Heart Research <strong>UK</strong>,<br />

said: “We are delighted to be<br />

supporting the research of Prof<br />

Madeddu and his team, which<br />

has the potential to significantly<br />

reduce the risk of people<br />

developing heart failure after a<br />

heart attack.<br />

“Our Translational Research<br />

Project Grants are all about<br />

bridging the gap between<br />

laboratory-based scientific<br />

research and patient care -<br />

they aim to bring the latest<br />

developments to patients as<br />

soon as possible.<br />

“The dedication we see<br />

from <strong>UK</strong> researchers is both<br />

encouraging and impressive<br />

and Heart Research <strong>UK</strong> is so<br />

proud to be part of it.”<br />

The £107,726 Translational<br />

Research Project grant was<br />

Last year, Heart Research <strong>UK</strong><br />

awarded more than £1.6 million<br />

in grants for medical research<br />

projects across the <strong>UK</strong>. To<br />

date, the charity has invested<br />

more than £25 million in<br />

medical research via its grants<br />

programme.<br />

YAS<br />

Yorkshire <strong>Ambulance</strong><br />

Service is testing<br />

new ways to<br />

support people with<br />

breathlessness<br />

Paramedics at Yorkshire<br />

<strong>Ambulance</strong> Service are<br />

taking part in a new National<br />

Institute for Health Research<br />

(NIHR) funded study to see<br />

if training in techniques to<br />

ease breathlessness will help<br />

more people stay at home<br />

rather than being conveyed to<br />

hospital.<br />

Breathlessness is one of the<br />

symptoms paramedics are<br />

frequently called out for. It is<br />

common in people with heart<br />

and lung conditions and can<br />

become very severe and<br />

frightening. When this happens<br />

patients or family members<br />

often call for ambulance<br />

assistance.<br />

In a recent study, it was<br />

found that one in five of all<br />

people taken by ambulance to<br />

Accident and Emergency (A&E)<br />

departments called for help<br />

because of breathlessness.<br />

However, a third of these did<br />

not need to stay in hospital and<br />

were discharged home. There<br />

are ways of managing severe<br />

breathlessness that could<br />

be used in a patient’s home.<br />

To test this approach in more<br />

detail Yorkshire <strong>Ambulance</strong><br />

Service NHS Trust is part of<br />

the BREATHE (Breathlessness<br />

RElief AT HomE) study, a<br />

collaboration between the Trust<br />

and the Universities of Hull, York<br />

and Sheffield, with support from<br />

the British Lung Foundation.<br />

Eight paramedics working in the<br />

Hull area are taking part over<br />

the next six months. Four will<br />

be trained to use techniques<br />

to reduce breathlessness that<br />

do not involve any medications<br />

and four will treat patients as<br />

usual. All patients who become<br />

involved in the study will agree<br />

to take part.<br />

Fiona Bell, Acting Head<br />

of Research at Yorkshire<br />

<strong>Ambulance</strong> Service NHS Trust,<br />

said: “This is a first, finding out<br />

whether paramedics can use<br />

an intervention which is widely<br />

used in hospitals and in the<br />

community. If it is successful<br />

there are obvious benefits<br />

for patients and for the whole<br />

urgent and emergency care<br />

system.”<br />

Dr Ann Hutchinson, Research<br />

Fellow at the University of<br />

Hull, said: “This is a great<br />

opportunity to see if our<br />

research findings on what<br />

patients need, when they are<br />

severely breathless, can be<br />

implemented by paramedics.<br />

Once we have done this, we will<br />

be able to design a study to test<br />

how effective this intervention<br />

is in enabling some people to<br />

stay at home where possible,<br />

thus reducing the need for<br />

conveyance to hospital –<br />

easing the burden on patients,<br />

their families, the ambulance<br />

services and the hospitals.”<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

For the latest <strong>Ambulance</strong> Service News visit: www.ambulancenewsdesk.com<br />



AMBULANCE <strong>UK</strong> - APRIL<br />

WAA<br />

Pioneering aircrew<br />

visit Wiltshire Air<br />

<strong>Ambulance</strong><br />

FORMER crew members of<br />

Wiltshire Air <strong>Ambulance</strong> paid a<br />

special visit to see the charity’s<br />

airbase.<br />

The visit was arranged as part<br />

of Wiltshire Air <strong>Ambulance</strong>’s<br />

30th birthday year and many of<br />

the pilots, police officers and<br />

paramedics who attended were<br />

part of the early, pioneering<br />

aircrew.<br />

Wiltshire Air <strong>Ambulance</strong>’s history<br />

is unique in the air ambulance<br />

industry because when it began it<br />

shared a helicopter with Wiltshire<br />

Police.<br />

The pilots, police officers and<br />

paramedics worked at the Air<br />

Support Unit (ASU), which<br />

operated the helicopter shared<br />

by Wiltshire Police and Wiltshire<br />

Air <strong>Ambulance</strong> from 15 March<br />

1990 to 31 December 2014. The<br />

crew configuration was a pilot, a<br />

police observer and a paramedic.<br />

In January 2015 Wiltshire Air<br />

<strong>Ambulance</strong> became a standalone<br />

air ambulance using a<br />

Bell 429 helicopter and in May<br />

2018 the charity moved into<br />

its purpose-built airbase at<br />

Semington, near Melksham.<br />

During the visit to the airbase<br />

earlier this year the former<br />

aircrew saw the advances that<br />

have taken place in both aviation<br />

and medical care.<br />

Among those who visited was<br />

pilot John Ball, who worked at the<br />

ASU for seven years from 1990.<br />

Now retired and living in Scotland<br />

he said: “It was great to be part<br />

of the ASU and to work there at<br />

the beginning. As we were the<br />

first joint police helicopter and<br />

air ambulance in this country we<br />

felt we were pioneers and other<br />

police forces and ambulance<br />

services visited us to see how we<br />

worked.<br />

“To be able to give patients a<br />

much better chance of survival<br />

because of the speed and<br />

flexibility of the aircraft was a great<br />

advantage.”<br />

Reflecting on the facilities at<br />

the airbase he added: “It’s<br />

amazing. What we see now is<br />

the progression of Wiltshire Air<br />

<strong>Ambulance</strong> and how technology<br />

has moved on.”<br />

Another visitor was paramedic<br />

Alan Morris, who first worked at<br />

the ASU from 1990 to 1993. He<br />

latterly became an operations<br />

manager for the ambulance<br />

service in Wiltshire and his<br />

responsibilities included air<br />

support.<br />

Alan, who is retired and lives in<br />

Warminster, Wiltshire, said: “There<br />

was a selection process for<br />

paramedics to work on Wiltshire<br />

Air <strong>Ambulance</strong> and from the<br />

beginning those of us who worked<br />

on it didn’t want to be seen as<br />

someone special. We wanted to<br />

be accepted by the rest of our<br />

ambulance colleagues in Wiltshire<br />

as paramedics, but we were using<br />

a different mode of transport.<br />

“We had a great rapport with the<br />

pilots and the police observers at<br />

the ASU – everyone did their bit.<br />

We saw it as an honour to work<br />

there and we were ambassadors<br />

for Wiltshire Air <strong>Ambulance</strong> and<br />

Wiltshire Police.<br />

“As time went on the paramedics<br />

on Wiltshire Air <strong>Ambulance</strong><br />

developed additional skills and<br />

this improved the service to the<br />

public. The ambulance service<br />

gives a good grounding for<br />

paramedics before they work on<br />

Wiltshire Air <strong>Ambulance</strong> and long<br />

may it continue.”<br />

Police officer, Inspector Brian<br />

Murdoch, was involved in setting<br />

up the ASU and was in charge<br />

of it when it began operating fulltime<br />

from 1990 and worked there<br />

until 1993.<br />

Speaking during the visit he<br />

said: “It was wonderful working<br />

on the joint helicopter. Wiltshire<br />

Police’s motto was ‘first and best’<br />

and we laid claim to that for the<br />

ASU because we were the first<br />

combined police helicopter and<br />

air ambulance in the country.”<br />

Brian, who is retired and lives near<br />

Salisbury, Wiltshire, added: “It’s<br />

wonderful to see how Wiltshire Air<br />

<strong>Ambulance</strong> has developed. While<br />

technology has moved on, what<br />

hasn’t changed among the team<br />

is the nucleus of professionalism,<br />

enthusiasm and commitment.”<br />

Kevin Reed, a former police officer<br />

who worked at the ASU and is<br />

now head of facilities and security<br />

at Wiltshire Air <strong>Ambulance</strong>, said:<br />

“It was a privilege to welcome<br />

former crew members to our<br />

airbase. Many of them had not<br />

seen each other since working<br />

together in the early 1990s so<br />

it was a great opportunity to<br />

catch up and reminisce on their<br />

experiences in those early and<br />

pioneering years.<br />

“We owe everyone who worked<br />

at the ASU our gratitude, as<br />

collectively they helped paved<br />

the way for the development<br />

of Wiltshire Air <strong>Ambulance</strong> to<br />

what it is today - a stand-alone<br />

air ambulance delivering critical<br />

care to people who are seriously<br />

injured or unwell.”<br />

KSS<br />

Air ambulance KSS<br />

rated outstanding<br />

in all 5 key lines of<br />

enquiry by CQC<br />

Air <strong>Ambulance</strong> Kent Surrey<br />

Sussex (KSS) has been rated<br />

outstanding by the Care Quality<br />

Commission (CQC) across all<br />

five of its inspection key lines of<br />

enquiry - a level only achieved<br />

by a very small proportion<br />

of the <strong>UK</strong>’s CQC-inspected<br />

healthcare organisations. It is<br />

the first Helicopter Emergency<br />

Medical Service to achieve this<br />

top rating in all categories/ key<br />

lines of enquiry.<br />

Inspectors rated KSS, a<br />

registered charity, as outstanding<br />

for being safe, effective, caring,<br />

responsive and well-led – the<br />

five key areas which form the<br />

framework of the inspection.<br />

Whilst KSS has been registered<br />

since 2011 this is this first time<br />

the regulations have allowed the<br />

CQC to give a rating.<br />

The CQC report highlights a wide<br />

range of outstanding practices<br />

at KSS including the service’s<br />

‘strong leadership’, ‘thoroughly<br />

patient focused team,’ ‘open<br />

culture to reporting all types of<br />

incidents,’ ‘highly motivated staff’<br />

and ‘strong, comprehensive<br />

systems and processes.’<br />

KSS’s collaboration with local,<br />

national and international partner<br />

organisations to help improve<br />

services to patients was also<br />

singled out. Inspectors praised<br />

KSS’s engagement with its<br />

partners such as local NHS trusts<br />

and the Ministry of Defence.<br />

They also noted that the<br />

continuing development of<br />

staff skills, competence and<br />

knowledge was ‘integral to<br />

ensuring high quality care’. All<br />

staff were ‘actively involved in<br />

activities to monitor and improve<br />

quality and outcomes’ and there<br />

was a focus on ‘openness,<br />

transparency and learning.’<br />

The inspectors were impressed<br />

by KSS’s continual focus on<br />

the ‘safe use of innovative and<br />

pioneering approaches to care.’<br />

This included the service’s<br />

56<br />

For more news visit: www.ambulanceukonline.com


research into new methods of<br />

treatments and innovative ways<br />

to make patient information<br />

more easily available to all staff<br />

providing care in order to deliver<br />

more efficient and cohesive<br />

treatment and care of patients.<br />

Commenting, David Welch,<br />

Chief Executive of KSS, said:<br />

“Receiving an outstanding<br />

rating from the CQC across<br />

the board is testament to the<br />

dedication and commitment of<br />

our exceptional team, who work<br />

tirelessly to ensure the right<br />

treatments and best possible<br />

outcomes for our patients.<br />

My sincere thanks go to every<br />

single member of Team KSS -<br />

staff, volunteers, partners and<br />

stakeholders - all of whom have<br />

contributed to this amazing<br />

achievement.”<br />

“I am incredibly proud<br />

and privileged to lead our<br />

outstanding team who show<br />

an exceptional commitment to<br />

our patients and to supporting<br />

one another ‘the KSS Way’<br />

with people at the heart of<br />

everything we do. Our health<br />

service is currently faced with<br />

an unprecedented challenge<br />

and we are exploring new<br />

ways that we can best deploy<br />

our experience, expertise and<br />

resources to support the NHS<br />

and the wider community at such<br />

a critical time.”<br />

Dr Helen Bowcock, Chair of the<br />

Board of Trustees, added: “As<br />

a Board we congratulate our<br />

teams for receiving so many<br />

commendations including on our<br />

open and collaborative culture,<br />

our holistic approach to care<br />

and the cohesion throughout our<br />

organisation. We were honoured<br />

to receive a visit from HRH The<br />

Princess Royal in February to<br />

mark our 30th anniversary and<br />

now have the honour of being<br />

rated Outstanding by the CQC.”<br />

Dr Nigel Acheson, Deputy Chief<br />

Inspector of Hospitals (London<br />

and South), said: “The service<br />

has a vision for what it wanted to<br />

achieve and a strategy to turn it<br />

into an action, developed with all<br />

relevant stakeholders. Feedback<br />

from people who use the service<br />

was continually positive about<br />

the way staff treat people; they<br />

thought that staff went the extra<br />

mile and the care they received<br />

exceeded their expectations.”<br />

Philip Astle, CEO of South East<br />

Coast <strong>Ambulance</strong> Foundation<br />

Trust, said: “I am incredibly<br />

proud to be a partner of KSS and<br />

the fact that the CQC have rated<br />

them so highly is absolutely no<br />

surprise to those of us who work<br />

closely with them. They are a<br />

team full of people who strive<br />

for excellence, are innovative,<br />

enthusiastic and tireless in their<br />

search to improve patient care.<br />

They are fantastic partners who<br />

always seek to maximise the<br />

effect of that partnership rather<br />

than seek organisational gain.”<br />

Operating out of Redhill<br />

Aerodrome and headquartered<br />

in Rochester, KSS provides<br />

world-leading pre-hospital<br />

emergency care whenever and<br />

wherever required to save lives<br />

and to enable the best possible<br />

patient outcomes. Covering<br />

Kent, Surrey and Sussex, KSS<br />

serves a population of 4.8 million<br />

plus those who travel through the<br />

area – one of the busiest in the<br />

<strong>UK</strong>. Its crews of pilots, doctors<br />

and paramedics fly over 2,500<br />

missions a year, and it was the<br />

first, and only, <strong>UK</strong> Air <strong>Ambulance</strong><br />

to operate its helicopters 24/7.<br />

Of the more than £14m needed<br />

to sustain the service each year,<br />

89% is raised by public donation<br />

and fundraising.<br />

The CQC is the independent<br />

regulator of all health and<br />

social services in England.<br />

The inspection was carried out<br />

at KSS’s Redhill Aerodrome<br />

premises in January <strong>2020</strong>.<br />

A copy of the CQC report is<br />

available at www.cqc.org.uk<br />

For further information about Air<br />

<strong>Ambulance</strong> Kent Surrey Sussex:<br />

www.aaks.org.uk<br />

@airambulancekss<br />

St John <strong>Ambulance</strong><br />

Joins the Independent<br />

<strong>Ambulance</strong><br />

Association<br />

The IAA is pleased to welcome<br />

newest addition<br />

St John <strong>Ambulance</strong> has joined<br />

the Independent <strong>Ambulance</strong><br />

Association, having passed all<br />

vetting and background checks<br />

required for membership,<br />

including the requirements of<br />

the Care Quality Commission.<br />

St John <strong>Ambulance</strong> is assessed<br />

against the same criteria as <strong>UK</strong><br />

<strong>Ambulance</strong> Trusts by the Care<br />

Quality Commission, including<br />

the additional checks required for<br />

those organisations providing a<br />

999-emergency service.<br />

Alan Howson, Executive<br />

Chairman of the IAA comments:<br />

“We’re absolutely delighted to<br />

welcome St John <strong>Ambulance</strong><br />

as Members of the Association.<br />

St John <strong>Ambulance</strong> enjoys an<br />

excellent and deserved reputation<br />

for providing ambulance and<br />

community-based services.<br />

Having participated in one of their<br />

National Operation Meetings I<br />

was struck by the dedication and<br />

passion of the staff to their work<br />

and their commitment to ensuring<br />

high standards of care and<br />

service delivery.<br />

As the largest independent<br />

ambulance provider in England,<br />

St John <strong>Ambulance</strong> brings<br />

a wealth of experience of<br />

ambulance provision and training<br />

standards, and we look forward to<br />

them playing a full role in the work<br />

of the Association going forward.”<br />

Craig Harman, National<br />

<strong>Ambulance</strong> & Community<br />

Response Director, St John<br />

<strong>Ambulance</strong> adds: “As a<br />

national ambulance service,<br />

we understand the challenges<br />

of delivering ambulance care<br />

right across the country. Joining<br />

the Independent <strong>Ambulance</strong><br />

Association enables us to share<br />

our experience and to work in<br />

partnership to drive continuous<br />

improvement in the services and<br />

care provided by ambulance<br />

clinicians. Working together will<br />

help us deliver on our strategic<br />

intent to drive standards in the<br />

independent ambulance sector<br />

and within event medicine.”<br />

“We’re<br />

absolutely<br />

delighted to<br />

welcome<br />

St John<br />

<strong>Ambulance</strong> as<br />

Members of the<br />

Association.<br />

St John<br />

<strong>Ambulance</strong><br />

enjoys an<br />

excellent and<br />

deserved<br />

reputation<br />

for providing<br />

ambulance and<br />

communitybased<br />

services.”<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

For the latest <strong>Ambulance</strong> Service News visit: www.ambulancenewsdesk.com<br />



YAS<br />

Patient thanks the<br />

ambulance crew who<br />

saved his life<br />

I’ll be eternally grateful,” said<br />

a Hull grandad when he was<br />

reunited with the Yorkshire<br />

<strong>Ambulance</strong> Service team who<br />

saved his life.<br />

In January, Rob Thomas was<br />

walking to his home in West Hull<br />

when he felt unwell. The next thing<br />

he remembers is waking up in<br />

hospital after suffering a cardiac<br />

arrest.<br />

Fortunately when he collapsed,<br />

midwife Jess Westcott was<br />

passing and started administering<br />

CPR. Off-duty Sutton Fields<br />

paramedic Ben Mays also<br />

happened to be driving past and<br />

stopped to help with the lifesaving<br />

attempt.<br />

Ben said: “I was at the traffic lights<br />

and saw someone performing<br />

CPR so I pulled over and went<br />

to help. Rob had no pulse and<br />

wasn’t breathing so we continued<br />

CPR until my colleagues arrived.”<br />

Paul Cooke and Charlotte<br />

Smith, based at Sutton Fields<br />

<strong>Ambulance</strong> Station, were first<br />

on scene, followed by Flossy<br />

Roberts-Graham and Corinna<br />

Page, based at Brough, and Hull<br />

West Red Arrest Team paramedic<br />

Steve Dawber.<br />

Seventy-four-year-old Rob said<br />

it was a blessing in disguise he<br />

collapsed where he did, as if it<br />

had happened at home, his wife,<br />

who has MS, would have been<br />

unable to help him.<br />

“I just can’t tell you enough how<br />

fantastic these people are,”<br />

said Rob, who visited Hull West<br />

<strong>Ambulance</strong> Station to be reunited<br />

with some of his life-savers on 10<br />

March. “I’ll be eternally grateful<br />

to everyone, from the off-duty<br />

midwife and paramedic who<br />

stopped initially, to the ambulance<br />

crews and the staff at Castle Hill<br />

Hospital, everyone has been<br />

marvellous, I can’t speak highly<br />

enough of them.”<br />

Steve Dawber said: “The fact that<br />

the off-duty midwife and Ben were<br />

there so quickly to start CPR gave<br />

Rob the best possible chance of<br />

survival, but you don’t have to be<br />

a healthcare professional to help,<br />

CPR is something that anyone<br />

can learn. If someone collapses in<br />

cardiac arrest, they have a one in<br />

ten chance of surviving. If they get<br />

immediate CPR and defibrillation,<br />

their chances can triple.”<br />

Rob was discharged after<br />

undergoing a triple heart<br />

bypass at Castle Hill Hospital<br />

in Cottingham. He is now<br />

convalescing with his daughter<br />

and son-in-law and is recovering<br />

well.<br />

Yorkshire <strong>Ambulance</strong> Service<br />

provides free CPR training to<br />

around 45,000 students at<br />

secondary schools on Restart a<br />

Heart Day every year. Secondary<br />

schools have until 3 <strong>April</strong> to sign<br />

up to be part the event on Friday<br />

16 October <strong>2020</strong>. To register your<br />

school, visit<br />

www.restartaheart.yas.nhs.uk<br />

NWAS<br />

Have-a-go heroes<br />

praised by<br />

ambulance service<br />

Figures released by North West<br />

<strong>Ambulance</strong> Service (NWAS)<br />

show that more bystanders<br />

than ever before are attempting<br />

to save the lives of people in<br />

cardiac arrest.<br />

A cardiac arrest is when the heart<br />

suddenly stops pumping blood<br />

round the body, starving the<br />

brain of oxygen and causing the<br />

patient to fall unconscious and<br />

stop breathing.<br />

A report from the ambulance<br />

service revealed that bystander<br />

CPR took place in 8 out of 10<br />

cases of cardiac arrest last year;<br />

a figure that stood at just over 5<br />

out of 10 cases in 2014.<br />

Chest compressions, rescue<br />

breaths and use of a defibrillator<br />

are the only way to help a person<br />

in cardiac arrest – without these<br />

interventions the person will die.<br />

Use of publicly accessible<br />

defibrillators has more than<br />

quadrupled in the past five years,<br />

but remains relatively low with<br />

community-based defibrillators<br />

used on just 9.5 percent of the<br />

eligible 3,591 patients.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Where resuscitation was<br />

attempted, men accounted for 65<br />

percent of cardiac arrest patients<br />

and women 35 percent, with 66<br />

years-old the average age of<br />

victims. However, cardiac arrest<br />

can happen to anyone at any<br />

time - 86 patients were children.<br />

It takes the ambulance service six<br />

minutes on average to respond<br />

to these emergencies. But a<br />

58<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


person’s chance of survival<br />

decreased by around 10 percent<br />

for every minute that passes<br />

without a resuscitation attempt.<br />

Around 1 in 10 people survive<br />

an out of hospital cardiac arrest<br />

but where members of the public<br />

stepped in and successfully<br />

resuscitated a patient before the<br />

ambulance arrived, three quarters<br />

of people survived and were<br />

discharged from hospital.<br />

Those resuscitated by a member<br />

of the public with defibrillator<br />

from the community were twice<br />

as likely to survive as those<br />

resuscitated by the ambulance<br />

service, showing that speed is of<br />

the essence in these situations.<br />

With members of the public<br />

able to make a real difference<br />

to the lives of people in their<br />

communities, North West<br />

<strong>Ambulance</strong> Service has<br />

launched its new ‘CardiacSmart’<br />

accreditation scheme to<br />

celebrate and recognise those<br />

who actively help to increase<br />

survival rates from cardiac arrest.<br />

Organisations, businesses,<br />

schools and other publicly<br />

accessible locations are invited to<br />

apply for CardiacSmart status by<br />

taking active steps to make their<br />

community safer and healthier.<br />

Successful applicants will<br />

be awarded one of three<br />

levels of accreditation status;<br />

accredited, accredited+ and<br />

accredited partner, all of which<br />

are determined by specific<br />

criteria. This includes having<br />

a readily available defibrillator<br />

that is checked and maintained<br />

regularly and making a<br />

commitment to providing lifesaving<br />

training.<br />

Accredited+ status is awarded<br />

to those who have a defibrillator<br />

accessible to the community on<br />

a 24 hour basis by storing it on<br />

the outside of a building in an<br />

appropriate cabinet or space<br />

within their building.<br />

Accredited partners are groups<br />

and communities that champion<br />

the ethos of CardiacSmart with a<br />

sustained effort in the long term.<br />

They continuously promote basic<br />

life-support skills, hold awareness<br />

sessions to give people the<br />

confidence to help a person in<br />

cardiac arrest and arrange for the<br />

placement of defibrillators.<br />

All of those who achieve<br />

accreditation will receive a<br />

certificate, a memorandum of<br />

understanding signed by both<br />

parties and publicity materials<br />

to help promote their life-saving<br />

status.<br />

Paramedic Community<br />

Engagement Manager, David<br />

McNally, said: “Every second<br />

counts in a cardiac arrest so it’s<br />

so important that people in the<br />

community step-in and begin the<br />

simple but life-saving treatment as<br />

soon as possible.<br />

“Doing CPR is the first step – it<br />

pushes oxygen around the body<br />

to prevent or limit damage to<br />

vital organs such as the brain.<br />

Defibrillators make the biggest<br />

difference and are incredibly<br />

easy to use as they speak to you<br />

and tell you exactly what to do.<br />

They will only deliver a shock<br />

to someone who needs it – you<br />

cannot get it wrong.<br />

“The increasing numbers of<br />

people in the North West of<br />

England willing to help in these<br />

situations is something we should<br />

all be incredibly proud of. Through<br />

our cardiac smart accreditation<br />

scheme, we will recognise<br />

those places that make their<br />

communities safer and healthier<br />

by promoting life-saving skills and<br />

having rescue-ready defibrillators<br />

available for nearby emergencies.<br />

“Those who achieve accreditation<br />

will belong to a growing network<br />

of potential lifesavers and<br />

will receive support from the<br />

ambulance service to ensure they<br />

are able and prepared to save<br />

lives.”<br />

Details of how to apply for the<br />

accreditation scheme can be<br />

found at www.nwas.nhs.uk/<br />

cardiacsmart.<br />

AA launches free<br />

breakdown service<br />

for all NHS workers<br />

during Coronavirus<br />

crisis<br />

• The AA will keep NHS<br />

workers on the move for free<br />

during the COVID-19 crisis<br />

• Patrols will help NHS staff<br />

who break down on their way<br />

to or from work<br />

• A dedicated phone line has<br />

been set up on 0800 0725064<br />

The AA is launching a free<br />

breakdown service for NHS<br />

workers during the Coronavirus<br />

(COVID-19) crisis.<br />

From Thursday (2 <strong>April</strong>), NHS<br />

staff who break down on their<br />

way to or from work will be able to<br />

call for help, whether or not they<br />

are an AA member. A dedicated<br />

hotline has been set up on 0800<br />

0725064.<br />

The service, which is available to<br />

anyone with an NHS ID, includes<br />

free recovery to and from work as<br />

well as help if they break down at<br />

home.<br />

Simon Breakwell, AA chief<br />

executive officer, said: “We all<br />

recognise that everyone across<br />

the NHS is doing an absolutely<br />

vital job and we want to help<br />

them.<br />

“The last thing they need to worry<br />

about right now is a breakdown,<br />

so we’re pleased to be able to<br />

help them with free recovery to<br />

and from work for as long as the<br />

current crisis continues.<br />

“The idea came from numerous<br />

suggestions from our people<br />

indicating that the NHS are there<br />

for us, so we want to be there for<br />

them.<br />

“This applies to everyone in the<br />

NHS from cleaners, porters,<br />

nurses to surgeons, as they are<br />

all crucial. Like the entire nation,<br />

everyone at the AA is incredibly<br />

proud of the work and dedication<br />

of the NHS. We salute them and<br />

hope this assistance will help<br />

them.”<br />

Transport Secretary Grant<br />

Shapps, said: “As we look to do<br />

everything possible to combat<br />

coronavirus, it’s crucial that we<br />

put provisions in place so our<br />

NHS workers can focus on giving<br />

life-saving treatment in hospitals.<br />

“Offering free breakdown service<br />

support will keep health workers<br />

moving and is a fantastic example<br />

of how organisations are pulling<br />

together during this crisis.”<br />

Garrett Emmerson, London<br />

<strong>Ambulance</strong> Service chief<br />

executive said: “It is vital that<br />

all our key NHS people get to<br />

and from their essential work<br />

every day. It is very reassuring to<br />

know that the AA will be looking<br />

out for us should we need their<br />

breakdown assistance to help us<br />

along the way.”<br />

The offer will be available to the<br />

approximate 1.5 million NHS<br />

workers across the <strong>UK</strong>* while the<br />

crisis continues and reviewed on<br />

a regular basis.<br />

NHS people are encouraged to<br />

register on-line at www.theAA.<br />

com/nhs ** to receive an SMS<br />

message with the dedicated<br />

phone number to speed up any<br />

breakdown response, but they will<br />

still be able to get help from the<br />

AA if they have not registered.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

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AMBULANCE <strong>UK</strong> - APRIL<br />

Knife crime related<br />

missions at an all<br />

time high<br />

New figures reveal the extent<br />

knife crime is having on the<br />

front line of our emergency<br />

services.<br />

According to statistics from the<br />

charity Air <strong>Ambulance</strong> Kent Surrey<br />

Sussex (AAKSS) knife crime is<br />

becoming a part of everyday<br />

shifts for AAKSS crew members.<br />

Since 2013, the paramedics<br />

and doctors of AAKSS have<br />

responded to over 400 critical<br />

knife crime related call outs.<br />

The figures reveal AAKSS critical<br />

missions across Kent, Surrey and<br />

Sussex related to knife crime were<br />

at an all-time high between June<br />

2018 and June 2019. These were<br />

in line with a recent report from<br />

the Office of National Statistics<br />

(ONS) that revealed knife crime<br />

has risen to its highest levels in<br />

eight years.<br />

Between June 2018 and June<br />

2019, there were 75 knife related<br />

critical pre-hospital cases across<br />

the four counties. It was the worst<br />

year of knife crime related call<br />

outs in five years; and an increase<br />

of 32% since 2013, when 57<br />

critical knife crime cases were<br />

responded to.<br />

The data also shows a rise in the<br />

proportion of knife crime victims<br />

treated by AAKSS who are female,<br />

increasing to 12% last year – its<br />

highest recorded level.<br />

According to the figures the<br />

highest number of victims of knife<br />

crime that needed critical care<br />

from AAKSS across Kent, Surrey<br />

and Sussex were in their thirties.<br />

9% of critical knife crime victims<br />

across Kent, Surrey and Sussex<br />

were aged 18 and under, more<br />

than a third (35%) were aged<br />

between 19-29, and over a quarter<br />

(27%) were in their thirties aged<br />

between 30-39. A further 16 % of<br />

victims were aged between 40-49,<br />

8% aged 50-59, 2% aged 60-69<br />

and 3% were in their seventies.<br />

Responding to the figures,<br />

Dr Magnus Nelson, a HEMS<br />

Consultant with Air <strong>Ambulance</strong><br />

Kent Surrey and Sussex, said: “It<br />

is concerning that we have seen<br />

this rise in our region and we know,<br />

that as part of our response to<br />

this we will continue to work with<br />

partners to support not only the<br />

immediate care for victims, but<br />

our engagement with partners and<br />

strategies to look at the longer term<br />

reduction in this type of violence.<br />

“Our role in the treatment of<br />

the victims of this type of crime<br />

recognises the importance of<br />

being available 24 hours a day to<br />

provide a response region wide.<br />

Our teams offer the high acuity<br />

clinical interventions sometimes<br />

necessary to treat and stabilise<br />

patients along with the ability<br />

to rapidly transport them to the<br />

region’s Major Trauma Centres.<br />

“These cases are always<br />

challenging and the existing<br />

ability of our teams to work with<br />

the other emergency services to<br />

make a positive difference is vital<br />

in good clinical outcomes.”<br />

For further information on the work<br />

of Air <strong>Ambulance</strong> Kent Surrey<br />

Sussex visit: www.aakss.org.uk.<br />

Project to predict<br />

cardiovascular<br />

events at University<br />

of Manchester<br />

receives Heart<br />

Research <strong>UK</strong> grant<br />

A project at the University of<br />

Manchester aiming to develop<br />

a new tool for predicting the<br />

risk of a cardiovascular event<br />

or death in patients who have<br />

already suffered a heart attack<br />

has received a grant of almost<br />

£150,000 from national charity<br />

Heart Research <strong>UK</strong>.<br />

In the <strong>UK</strong>, around 7 million people<br />

are living with cardiovascular<br />

disease (CVD), which is<br />

responsible for one in four deaths.<br />

People with CVD are up to five<br />

times more likely to have a stroke,<br />

are six times more likely to die<br />

compared to those without, and<br />

up to half of them suffer a second<br />

heart attack.<br />

There are currently no methods<br />

to predict the risk in this group<br />

of patients, so there is an urgent<br />

need for such tools to help assess<br />

the risk of future cardiovascular<br />

events and deaths in patients who<br />

already have CVD.<br />

The project, which will be led by<br />

Prof Mamas Mamas, Professor of<br />

Cardiology at Keele University and<br />

Honorary Professor of Population<br />

Health at the University of<br />

Manchester, will use medical data<br />

to develop a tool that predicts<br />

the risk of a future cardiovascular<br />

event or death, in people who<br />

have already had a heart attack<br />

with the aim of improving care of<br />

patients with CVD.<br />

The development of such a tool<br />

would improve the quality of care<br />

for patients with CVD by helping<br />

GPs to identify patients at higher<br />

risk of future cardiovascular<br />

events and death, meaning that<br />

lifestyle changes can be made<br />

or appropriate medical treatment<br />

given to reduce their risk.<br />

Prof Mamas said: “This is an<br />

incredibly exciting project that we<br />

hope will be able to make a real<br />

difference to survivors of heart<br />

attacks. If we can accurately<br />

predict the likelihood of them<br />

suffering another cardiovascular<br />

event, then we can intervene early<br />

and hopefully reduce their risk.<br />

“This will not only help to improve<br />

their quality of life, but could<br />

ensure that patients receive<br />

care tailored to their condition,<br />

increasing its effectiveness and<br />

helping to reduce the strain on our<br />

health service.”<br />

Kate Bratt-Farrar, Chief Executive<br />

of Heart Research <strong>UK</strong>, said: “We<br />

are delighted to be supporting the<br />

work of Prof Mamas and his team,<br />

which has the potential to have<br />

a big impact on how effective<br />

we can be at preventing people<br />

suffering from a cardiovascular<br />

event.<br />

“Our Translational Research<br />

Project Grants are all about<br />

bridging the gap between<br />

laboratory-based scientific<br />

research and patient care -<br />

they aim to bring the latest<br />

developments to patients as soon<br />

as possible.<br />

“The dedication we see from <strong>UK</strong><br />

researchers is both encouraging<br />

and impressive and we at Heart<br />

Research <strong>UK</strong> are proud to be part<br />

of it.”<br />

The £147,816 Translational<br />

Research Project grant was<br />

awarded to the University of<br />

Manchester as part of Heart<br />

Research <strong>UK</strong>’s annual awards<br />

for research into the prevention,<br />

treatment and cure of heart<br />

disease.<br />

Last year, Heart Research <strong>UK</strong><br />

awarded more than £1.6 million<br />

in grants for medical research<br />

projects across the <strong>UK</strong>. To date,<br />

the charity has invested more than<br />

£25 million in medical research via<br />

its grants programme.<br />

60<br />

For more news visit: www.ambulanceukonline.com


SECAMB<br />

SECAmb work with<br />

Jumbulance Trust to<br />

adapt multi-patient<br />

transfer vehicle<br />

South East Coast <strong>Ambulance</strong><br />

Service NHS Foundation Trust<br />

(SECAmb) has teamed up with<br />

charity, the Jumbulance Trust,<br />

to adapt a vehicle to assist<br />

SECAmb with multiple patient<br />

transfers between hospitals as<br />

part of its Covid-19 response.<br />

Traditionally the accessible<br />

holidays and travel charity uses its<br />

Jumbulance medically-equipped<br />

coach vehicles, which are fitted<br />

with stretchers, to give those with<br />

disabilities and severe illnesses,<br />

and other significantly dependent<br />

individuals, the opportunity to<br />

travel in safety and comfort across<br />

the <strong>UK</strong> and Europe.<br />

SECAmb has commissioned the<br />

charity to provide a Jumbulance<br />

vehicle which it has adapted<br />

further to meet its specification.<br />

The charity will provide drivers for<br />

the vehicle, who have undergone<br />

additional training, while the vehicle<br />

will be crewed by critical care<br />

paramedics. The vehicle, which will<br />

be used in the coming weeks as<br />

required, will be able to transport<br />

up to five stretchered patients at<br />

a time – avoiding multiple trips by<br />

different ambulance crews.<br />

The SECAmb adaptations include<br />

the fitting of a bulkhead aluminium<br />

frame to protect the driver, updating<br />

stretchers to Trust specification,<br />

sealing off all fabric surfaces so<br />

they can be easily wiped clean<br />

and for improved infection control,<br />

fitting a piped oxygen system and<br />

installing clinical waste bins and<br />

hand gel dispensers.<br />

SECAmb Associate Director<br />

of Operations (Resilience), Ian<br />

Shaw said: “I am pleased that we<br />

have been able to work with the<br />

Jumbulance Trust and commission<br />

the charity to help with our<br />

Covid-19 response and prepare for<br />

the potential increase in demand.<br />

The role of these vehicles is usually<br />

very different and we are pleased<br />

that we have been able to adapt<br />

one of their vehicles to help with<br />

our response. I would like to thank<br />

everyone who has been involved<br />

in this important collective work to<br />

help patients.”<br />

Jumbulance Trust Chair, Gill<br />

Berry added: “We are proud<br />

that Jumbulance Trust, a small<br />

volunteer-led charity with<br />

specialist vehicles and dedicated<br />

staff, can help SECAmb with<br />

multiple patient transfers. It is<br />

humbling for us to be able to<br />

give something back and use our<br />

resources in this way. I would also<br />

like to add a huge thanks to all<br />

involved for their commitment to<br />

making this happen.”<br />

<strong>Ambulance</strong><br />

volunteers get vital<br />

boost to save lives<br />

Volunteers who respond to<br />

life-threatening emergencies<br />

for London <strong>Ambulance</strong> Service<br />

have been given three new<br />

response cars to help save<br />

lives in the capital.<br />

The Freemasons have donated<br />

the high spec Volkswagen Tiguan<br />

vehicles - each worth around<br />

£40,000 – to the charity that trains<br />

volunteers to support London<br />

<strong>Ambulance</strong> Service in its work.<br />

These ‘Emergency Responders’<br />

must pass a rigorous application<br />

and assessment process before<br />

six days of intensive training<br />

where they learn life-saving skills.<br />

After successfully completing the<br />

training, these volunteers respond<br />

to 999 calls in response cars on<br />

blue lights.<br />

Athar Khan, Director of Integrated<br />

Patient Care at London<br />

<strong>Ambulance</strong> Service, said:<br />

“Our highly trained volunteers<br />

play a vital role supporting the<br />

work of London <strong>Ambulance</strong><br />

Service’s medics in the capital.<br />

“These new cars will mean more<br />

lives in London are saved. Acts<br />

of kindness like this keep our<br />

Emergency Responders out on<br />

the road answering 999 calls,<br />

and I would like to thank the<br />

Freemasons for their generous<br />

gift.”<br />

Sir Michael Snyder, Metropolitan<br />

Grand Master, said<br />

“I am delighted, on behalf of all<br />

London Freemasons, to present<br />

these three fast response cars for<br />

use by the voluntary emergency<br />

responders within the London<br />

<strong>Ambulance</strong> Service, to further<br />

complement the five cars that<br />

London Freemasons generously<br />

donated just a couple of years<br />

ago.<br />

“The work of the London<br />

<strong>Ambulance</strong> Service is<br />

inspirational in their relentless<br />

efforts in assisting all those<br />

Londoners in time of need. This<br />

role is only achieved by the huge<br />

commitment given by the many<br />

volunteers from various different<br />

walks of life, and I have the<br />

utmost respect for their dedicated<br />

service across the capital.”<br />

The London <strong>Ambulance</strong> Service<br />

Voluntary Responder Group<br />

charity funds the Emergency<br />

Responder scheme. In 2019,<br />

these dedicated volunteers<br />

gave close to 25,000 hours of<br />

their own time attending 8,272<br />

emergency calls. Of these<br />

emergency calls, an ER team<br />

was on scene first in almost<br />

6,000 cases. They provide a<br />

valuable additional resource in<br />

helping London <strong>Ambulance</strong> in<br />

treating more than 1.1m patients<br />

a year.<br />

Tim Kirkby has been an<br />

Emergency Responder for nearly<br />

nine years.<br />

He said:<br />

“I do a 9 to 5 desk job so I<br />

initially started volunteering so I<br />

could get out, meet people and<br />

make a difference.<br />

“And most of the time, we really<br />

do. I’m usually the first medic on<br />

scene and that can often make<br />

the difference for the patient:<br />

giving early defibrillation can save<br />

a life.”<br />

At any time, London<br />

<strong>Ambulance</strong> Service has up to<br />

eight Emergency Responder<br />

crews on the road. There are<br />

currently nearly 150 Emergency<br />

Responders on the team but the<br />

service is hoping to double that<br />

number.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Life Connections - The Affordable CPD Provider: www.lifeconnections.uk.com<br />



The Duke of<br />

Cambridge becomes<br />

Patron of London’s Air<br />

<strong>Ambulance</strong> Charity<br />

The Duke of Cambridge has<br />

become Patron of London’s Air<br />

<strong>Ambulance</strong> Charity. The charity<br />

funds London’s Air <strong>Ambulance</strong><br />

to bring the hospital to the<br />

scene, delivering cutting-edge<br />

medical care when every<br />

second counts.<br />

Last year, The Duke was Patron<br />

of the charity’s 30th anniversary<br />

campaign, during which he flew<br />

with the crew and met staff and<br />

patients from the service. Through<br />

this experience and his own work<br />

as an air ambulance pilot, The<br />

Duke has seen first-hand the<br />

impact of rapid response treatment<br />

for the most critically ill patients.<br />

London’s Air <strong>Ambulance</strong> has<br />

a world class reputation for<br />

delivering pioneering treatment<br />

at the roadside, delivering urgent<br />

care to the 10 million people who<br />

live and work in London. Primarily<br />

funded by donations made to<br />

London’s Air <strong>Ambulance</strong> Charity,<br />

the service is also supported<br />

by Barts Health NHS Trust and<br />

the London <strong>Ambulance</strong> Service<br />

NHS Trust. Barts Health NHS<br />

Trust provides the doctors, some<br />

financial support and the helipad<br />

facilities at the Royal London<br />

Hospital. The London <strong>Ambulance</strong><br />

Service NHS Trust provides the<br />

paramedics and the emergency<br />

infrastructure to dispatch the<br />

service 24 hours a day.<br />

Thanks to The Duke’s support<br />

in 2019 at events including<br />

the charity’s 30th Anniversary<br />

Dinner and the Kings Cup<br />

Sailing Regatta, London’s Air<br />

<strong>Ambulance</strong> Charity was able<br />

to boost awareness efforts and<br />

reach several key milestones in its<br />

30th anniversary campaign. This<br />

included securing £1.4 million<br />

funding to develop new training<br />

and wellbeing facilities for the<br />

London’s Air <strong>Ambulance</strong> crews.<br />

London’s Air <strong>Ambulance</strong> was<br />

founded in 1989 and has treated<br />

over 40,000 critically injured<br />

people to date. Crews have<br />

attended most major incidents in<br />

London including 7/7, the Grenfell<br />

Tower fire and recent London<br />

Bridge terror incident. In 2019,<br />

the helicopter and rapid response<br />

cars took an advanced trauma<br />

doctor and paramedic to 1,730<br />

patients whose lives were on the<br />

line, at a cost of £2,080* to make<br />

each mission happen.<br />

Jonathan Jenkins, CEO of London’s<br />

Air <strong>Ambulance</strong> Charity, said: “We<br />

are honoured that The Duke of<br />

Cambridge has chosen to become<br />

Patron of London’s Air <strong>Ambulance</strong><br />

Charity after getting to know us last<br />

year. The Duke truly understands our<br />

work and knows that every second<br />

counts in an emergency.<br />

“We know that with his help, as<br />

well as the continued support of<br />

the public, our crews can reach<br />

those who need them most -<br />

serving the people of London<br />

24 hours a day, every day of the<br />

year.”<br />

Medical Director Dr Tom Hurst<br />

said: “We are grateful to The Duke<br />

of Cambridge for backing us on<br />

our mission to save more lives in<br />

London. Critical injury from road<br />

traffic incidents, falls from height,<br />

assaults and other injuries are<br />

the biggest killer of people aged<br />

under 40, however our advanced<br />

trauma doctor and paramedic<br />

teams are dedicated to saving<br />

patients whilst developing<br />

the potential of pre-hospital<br />

emergency medicine.”<br />

For more information on London’s<br />

Air <strong>Ambulance</strong> Charity, and to join<br />

on its mission to save more lives<br />

visit: www.londonsairambulance.<br />

org.uk.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

62<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


Trust launches<br />

‘Where Best Next’<br />

Campaign<br />

Isle of Wight NHS Trust has<br />

launched a new initiative<br />

‘where best next’ to help<br />

ensure its patients are<br />

discharged from hospital in a<br />

safe, appropriate and timely<br />

way.<br />

There is lots of evidence to show<br />

patients recover better at home<br />

once their hospital treatment is<br />

complete. Some 35% of patients<br />

over the age of 70 years old<br />

cope less well with daily activities<br />

during hospital admission<br />

compared to how they felt before<br />

they became unwell. Prompt<br />

discharge from hospital to home<br />

contributes to a speedy recovery<br />

and reduces the risk of hospital<br />

associated infections, which has<br />

become an increasing problem.<br />

Dr Mark Connaughton,<br />

Consultant Cardiologist, said<br />

“where best next encourages<br />

you and your family to discuss at<br />

an early stage the plans for your<br />

care once you leave hospital.<br />

“All the healthcare professionals<br />

looking after you will contribute<br />

to these plans and for almost<br />

everyone the discharge plan will<br />

work on the basis that “home<br />

first” is the best option.<br />

“Your needs may best be<br />

assessed in your own home, and<br />

your hospital staff will arrange<br />

this if required. We recognise<br />

that there will be a few people<br />

that will not be able to go home<br />

in the first instance and may<br />

need alternative care in the<br />

community.<br />

“Where best next should allow<br />

earlier and safer discharge from<br />

hospital for you, and should<br />

contribute to a speedier and<br />

more complete recovery.”<br />

Bunzl donates third<br />

vehicle to St John<br />

<strong>Ambulance</strong><br />

St John <strong>Ambulance</strong> has<br />

welcomed a new mobile<br />

treatment centre to its<br />

operational fleet in Greater<br />

Manchester, thanks to a<br />

generous donation from Bunzl<br />

Healthcare.<br />

It’s the third custom-built vehicle<br />

that Bunzl has donated to St John<br />

<strong>Ambulance</strong>, and is already being<br />

used to provide community health<br />

and first aid support in the area.<br />

The mobile treatment centre will<br />

be used by St John <strong>Ambulance</strong><br />

at high profile events such as<br />

the Great Manchester Run and<br />

Manchester Pride, as well as<br />

smaller community events. It<br />

could be deployed to emergency<br />

situations in the Greater<br />

Manchester area, if required and<br />

also supports two community<br />

projects.<br />

Alex Bonthrone, Divisional<br />

Managing Director of Bunzl<br />

Healthcare commented: “We are<br />

so pleased to provide a treatment<br />

vehicle that will increase the first<br />

aid support for people in the<br />

Manchester area. The vehicle will<br />

enable those with minor injuries to<br />

receive immediate first aid which<br />

will benefit them, and will also<br />

help to take the pressure off our<br />

A&E centres.”<br />

Rob Macintosh, Head of Fleet at<br />

St John <strong>Ambulance</strong>, said: “We<br />

are delighted to be working with<br />

Bunzl Healthcare to make our<br />

communities safer – this vehicle<br />

is a welcome addition to our<br />

fleet which enables us to make a<br />

difference to those who need it,<br />

as well as reducing the number<br />

of people needing to access NHS<br />

services.<br />

“The generosity and support<br />

of Bunzl Healthcare is hugely<br />

appreciated, and we look forward<br />

to our continuing partnership with<br />

them.”<br />

The health charity uses the<br />

treatment centre to support two<br />

important community projects.<br />

Every Saturday night (10pm until<br />

4am), volunteers from St John<br />

<strong>Ambulance</strong> provide first aid<br />

support to the night-time economy<br />

in Manchester city centre, helping<br />

people get home safely after their<br />

night out and allowing emergency<br />

services to be there for those<br />

most critical patients.<br />

The vehicle, located on Peter<br />

Street, provides a place for<br />

people to be treated for minor<br />

injuries, or simply as a safe haven<br />

whilst they sober up, wait to meet<br />

their friends, or for a taxi home.<br />

This activity ensures that, as often<br />

as possible, patients are seen<br />

and treated by St John without the<br />

need for further NHS care.<br />

And, every fortnight on a Tuesday<br />

evening, St John volunteers work<br />

in partnership with the Bolton<br />

NHS Foundation Trust to support<br />

their outreach work for the town’s<br />

homeless and vulnerably housed.<br />

Based at Homeless Aid <strong>UK</strong>’s<br />

street kitchen event near Bolton<br />

Town Hall, St John’s first aiders<br />

work alongside NHS nurses<br />

to provide medical care and<br />

support to those who need it.<br />

The treatment centre provides a<br />

confidential area where people<br />

can freely talk about their health in<br />

a more private setting.<br />

To demonstrate the difference the<br />

new treatment centre is making<br />

in the local community, staff from<br />

Bunzl Healthcare’s Manchester<br />

office were recently shown around<br />

the vehicle. They were told about<br />

the important role it’s playing<br />

within the Greater Manchester<br />

area, and St John volunteers gave<br />

first aid demonstrations as well as<br />

showing them the vital equipment<br />

it has on board.<br />

Bunzl has worked with St John<br />

<strong>Ambulance</strong> over the past five<br />

years, initially to help young<br />

people not in education or<br />

employment to access first aid<br />

skills, and more recently by<br />

donating three bespoke treatment<br />

vehicles.<br />

In <strong>2020</strong>, the partnership is<br />

supporting first aid training in<br />

schools, particularly young people<br />

in communities where Bunzl<br />

operates. For more information<br />

on Bunzl Healthcare visit<br />

www.bunzlhealthcare.co.uk<br />

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AMBULANCE <strong>UK</strong> - APRIL<br />

Physician Response<br />

Unit expansion<br />

supports London’s<br />

Covid19 response<br />

Expert teams of emergency<br />

medics are taking the<br />

Emergency Department to the<br />

patient in rapid response cars<br />

across North East London,<br />

forming a vital part of the<br />

capital’s Covid19 response.<br />

The Physician Response Unit<br />

(PRU) is a collaboration between<br />

London’s Air <strong>Ambulance</strong>, the<br />

London <strong>Ambulance</strong> Service and<br />

Barts Health NHS Trust. It is<br />

staffed by a senior emergency<br />

medicine doctor and an<br />

ambulance clinician, and carries<br />

advanced medication, equipment<br />

and treatments usually only found<br />

in hospital. The service responds<br />

to 999 calls, treating patients in<br />

their homes who would otherwise<br />

have often required an ambulance<br />

transfer to hospital.<br />

Since Monday 6 <strong>April</strong>, the PRU<br />

service is now operating with two<br />

cars and its operational hours<br />

have been extended to run from<br />

8.30am to 11pm seven days a<br />

week.<br />

The Covid-19 pandemic means<br />

that the NHS across the capital<br />

is responding to the biggest<br />

global health threat in a century<br />

while also ensuring that people<br />

who don’t have the virus can still<br />

access the other services they<br />

need in as safe a way as possible.<br />

In response to this, the PRU has<br />

also established new ways of<br />

working to provide care for more<br />

patients in their own homes.<br />

These include:<br />

• Enabling early discharge from<br />

Emergency Departments - ED<br />

clinicians in the Royal London,<br />

Whipps Cross and Newham<br />

hospitals may discharge a<br />

patient in order that they are<br />

visited at home by the PRU<br />

rather than referred for inpatient<br />

care<br />

• Saving vulnerable/ at risk<br />

patients a trip to hospital –<br />

PRU teams can be tasked to<br />

visit patients that are ‘high risk’<br />

for instance cancer patients<br />

on chemotherapy that would<br />

otherwise need to come to<br />

hospital for assessment.<br />

They are able to perform<br />

an advanced assessment,<br />

do blood tests and other<br />

investigations, and administer<br />

treatments, all in the patient’s<br />

home.<br />

• Taking referrals from inpatient<br />

wards – the PRU has created<br />

a consultant rota so that ward<br />

teams can discharge patients<br />

that they would normally have<br />

to keep in hospital, but can now<br />

be discharged with the safety<br />

net of a review by the PRU in<br />

the community<br />

• Supporting palliative care<br />

services – palliative care<br />

teams at St Joseph’s Hospice<br />

and The Margaret Centre can<br />

liaise with PRU for them to<br />

visit and provide community<br />

review or clinical consultation,<br />

when otherwise patients would<br />

need to be taken to hospital by<br />

ambulance.<br />

These measures will free up<br />

hospital beds and reduce risks<br />

for vulnerable patients by helping<br />

them avoid a trip to hospital.<br />

In addition, the PRU is offering<br />

assistance to the London<br />

<strong>Ambulance</strong> Service to help with<br />

transfers of unwell Covid-19<br />

patients to the Nightingale<br />

Hospital. This undertaking<br />

will support the large-scale<br />

Nightingale project being<br />

orchestrated by NHS services<br />

across London and will offer the<br />

ambulance service additional<br />

support at a time when it is facing<br />

huge pressure from 999 and 111<br />

calls across London.<br />

Consultant in Emergency<br />

Medicine at Barts Health NHS<br />

Trust & Clinical Lead for the<br />

Physician Response Unit Dr Tony<br />

Joy said:<br />

“The Physician Response Unit<br />

is proud to be expanding our<br />

service and stepping up at<br />

this critical time. By taking the<br />

Emergency Department to the<br />

patient in their home we can<br />

ensure they get the right care<br />

fast, while also reducing risk and<br />

keeping hospital beds free for<br />

those who really need them.<br />

“The launch of a second car<br />

is a huge step forward for the<br />

PRU, allowing us to cover more<br />

hours of the day, delivering safe<br />

and effective emergency care in<br />

the community at this extremely<br />

challenging time.<br />

“This is another way in which<br />

the NHS is ensuring it is still<br />

open for business and there for<br />

everyone during this pandemic,<br />

and while Londoners are<br />

responding to advice on staying<br />

at home, they should still seek<br />

NHS medical help when they<br />

need it.”<br />

London <strong>Ambulance</strong> Service<br />

Chief Operating Officer, Khadir<br />

Meer said:<br />

“The expansion of the Physician<br />

Response Unit will ensure we<br />

continue to provide the best<br />

possible care for Londoners<br />

and help to reduce the<br />

unprecedented pressure on the<br />

wider healthcare system at this<br />

extremely challenging time.<br />

“The PRU, a collaboration<br />

between both the hospital team<br />

and ambulance clinicians – and<br />

dispatched from our 999 control<br />

rooms - helps bring clinical<br />

expertise into a person’s home,<br />

potentially saving a patient an<br />

avoidable, unnecessary trip to<br />

hospital.<br />

“Introducing an extra vehicle<br />

means more of our other<br />

ambulance resources will be<br />

available for critically injured<br />

patients in London.<br />

“This is one of a number of<br />

advances the Service has made<br />

to offer more people the right<br />

care for them closer to home,<br />

in their community, without an<br />

unnecessary trip to hospital.”<br />

Jonathan Jenkins, Chief Executive<br />

of London’s Air <strong>Ambulance</strong><br />

Charity said:<br />

“At a time when NHS staff are<br />

working round the clock it is<br />

humbling to see blue light<br />

services pulling together, and the<br />

expanded Physician Response<br />

Unit is vital in terms of bringing<br />

the Emergency Department to<br />

the patient and helping the wider<br />

system respond to the Covid-19<br />

challenge.”<br />

“It is down to the unwavering hard<br />

work and determination of Tony<br />

Joy, Bill Leaning, and everyone<br />

at the PRU that we are able to<br />

expand the service in this crucial<br />

way, and at this crucial time, and<br />

they should be incredibly proud.”<br />

As well as carrying state-of-theart<br />

equipment, the PRU vehicle<br />

also has a computer with access<br />

to patients’ electronic records,<br />

allowing the team to review<br />

hospital and GP notes.<br />

The PRU is also using an<br />

innovative new mobile app,<br />

Pando, to manage referrals and<br />

disseminate information within<br />

its clinical team. Pando allows<br />

users to track tasks using the<br />

information-sharing platform, and<br />

the duty team can receive and<br />

communicate clinical information<br />

about patients wherever they are,<br />

enabling timely care and efficient<br />

decision-making.<br />

64<br />

For more news visit: www.ambulanceukonline.com


In addition, mobile network<br />

The Trust’s Director of Workforce<br />

the aircrew, protect hearing<br />

operator EE have donated<br />

iPhones and an iPad to the<br />

PRU and its expanded service,<br />

covering all associated running<br />

costs, in order to ensure a smooth<br />

communications operation.<br />

Barts Health, London’s Air<br />

<strong>Ambulance</strong> and the London<br />

<strong>Ambulance</strong> Service were<br />

the first in the <strong>UK</strong> to set up a<br />

PRU, launched in 2001. The<br />

innovative model has since been<br />

implemented across the <strong>UK</strong>,<br />

including Wales, Oxford, Lincoln<br />

and Leicester, with other parts<br />

of the country also looking to<br />

develop similar services.<br />

WMAS<br />

WMAS scoops award<br />

for it’s support to the<br />

Armed Forces<br />

West Midlands <strong>Ambulance</strong><br />

Service has scooped an<br />

award for the work it does to<br />

encourage members of the<br />

Armed Forces to come and<br />

work within the NHS.<br />

The Step into Health Awards <strong>2020</strong><br />

took place on Tuesday 10th March<br />

in Central London and celebrated<br />

the work of employers that are<br />

pledged to support Step into Health.<br />

The programme recognises that<br />

veterans and people leaving the<br />

Armed Forces have transferable<br />

skills and the commitment that<br />

matches many roles within the<br />

ambulance service and wider NHS.<br />

and Organisational Development,<br />

Kim Nurse, scooped the ‘NHS<br />

Advocate for Step into Health’<br />

award jointly with another<br />

shortlisted candidate. The award<br />

recognised her determination<br />

to drive forward engagement<br />

at a local level, her influence to<br />

change behaviour within WMAS<br />

and for her dedicated support<br />

to members of the Armed forces<br />

community.<br />

Kim, who attended the event with<br />

HR Manager Maria Watson and<br />

Military Champions Carl Pockett,<br />

Tim Atherton and Kelly Carr, had<br />

the privilege of being hosted by<br />

His Royal Highness The Duke of<br />

Cambridge for a private reception<br />

at Kensington Palace ahead of the<br />

award ceremony.<br />

Talking about her award, Kim<br />

said: “Staff who have previously<br />

worked in the armed forces are<br />

often ideally suited to roles within<br />

the ambulance service. Many say<br />

that the ambulance service has<br />

the same feel and camaraderie<br />

that they so enjoyed while<br />

serving their country. They see<br />

that they can continue to make<br />

a tremendous impact within the<br />

communities that we serve.<br />

“It was an honour and a<br />

privilege to represent WMAS<br />

and showcase nationally all the<br />

excellent work and commitment<br />

given by our staff at this Step<br />

into Health Awards. The Duke of<br />

Cambridge was interested to hear<br />

about the range of support we<br />

provide to encourage new military<br />

joiners and how our staff, who are<br />

HELP Appeal<br />

provides further<br />

new equipment for<br />

lifesavers<br />

The HELP Appeal, which is<br />

the only charity in the country<br />

that funds hospital and air<br />

ambulance helipads, has<br />

now funded 54 aircrew flight<br />

helmets for Midlands Air<br />

<strong>Ambulance</strong> Charity.<br />

Historically, the flight doctors<br />

and critical care paramedics at<br />

Midlands Air <strong>Ambulance</strong> Charity<br />

would predominantly share the<br />

flight helmets, which are used<br />

in flight as protection and to<br />

aid both communications in the<br />

helicopter, and with the ground<br />

control team.<br />

The previous helmets were<br />

several years old and were<br />

due to be replaced, or go<br />

through an extensive servicing<br />

programme. Therefore, the air<br />

operations management team<br />

made the strategic decision<br />

to invest in new equipment,<br />

ensuring each clinician had a<br />

bespoke fit helmet, which has<br />

better hearing protection, and to<br />

further aid infection prevention.<br />

Following extensive research<br />

by the Midlands Air <strong>Ambulance</strong><br />

Charity into the most suitable<br />

type for air ambulance<br />

operations, it secured the entire<br />

funding needed from the HELP<br />

Appeal. The new helmets, which<br />

cost £1,800 each, are now<br />

being widely used by the team.<br />

and aid our vitally important in<br />

flight communications about the<br />

incidents the team go to.<br />

“In addition, we are always<br />

looking at ways to future-proof<br />

our service, which is why we<br />

have selected helmets that<br />

are compatible with night<br />

vision goggles, as we further<br />

investigate the demand and<br />

capabilities of flying at night.”<br />

Robert Bertram, chief executive<br />

of the HELP Appeal, adds:<br />

“The Midlands Air <strong>Ambulance</strong><br />

Charity deserves the very best<br />

equipment to help them perform<br />

to the highest standard – a<br />

must when someone’s life is<br />

at stake. We knew the huge<br />

impact our donation would<br />

make, so we didn’t hesitate in<br />

providing the £100,000 needed.<br />

This is an exciting string to our<br />

funding bow as we continue<br />

to branch out in funding air<br />

ambulance equipment, while<br />

remaining fully committed to<br />

funding over 40 helipad projects<br />

in the future across the local<br />

region and beyond.”<br />

For more information on<br />

Midlands Air <strong>Ambulance</strong><br />

Charity, and how to make the<br />

next Mission Possible, visit<br />

midlandsairambulance.com or<br />

follow the organisation on social<br />

media.<br />

The awards also recognise the<br />

successes of former armed<br />

services personnel who have been<br />

through the programme and are<br />

now employed in the NHS. As<br />

an ambulance service, the Trust<br />

actively supports reservists so that<br />

they can continue their military role<br />

while also working within the NHS.<br />

undertaking reservist roles are<br />

provided with assistance.<br />

“It is clear there is a real synergy<br />

of public duty values between<br />

those in the NHS and MOD and<br />

I am proud to have played a part<br />

in promoting our organisations<br />

career opportunities to such as<br />

wide audience.”<br />

Ian Roberts, air operations<br />

manager for Midlands Air<br />

<strong>Ambulance</strong> Charity, said:<br />

“There was a significant<br />

need to replace the old flight<br />

helmets, and this would not<br />

have been achieved without<br />

the significant investment by<br />

the HELP Appeal. The new<br />

helmets are comfortable for<br />

The HELP Appeal relies solely<br />

on charitable donations<br />

and does not receive any<br />

Government funding or money<br />

from the National Lottery. For<br />

more information on the charity<br />

visit www.helpappeal.org.uk or<br />

call 0800 3898 999.<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Life Connections - The Affordable CPD Provider: www.lifeconnections.uk.com<br />



WAA<br />

Timely achievement<br />

for Wiltshire<br />

Air <strong>Ambulance</strong><br />

paramedic Craig<br />

Newly qualified Wiltshire<br />

Air <strong>Ambulance</strong> critical care<br />

paramedic Craig Wilkins is<br />

celebrating his promotion in both<br />

his and the service’s 30th year.<br />

Craig was almost two months old<br />

when Wiltshire Air <strong>Ambulance</strong><br />

began operating full time in<br />

March 1990 sharing a helicopter<br />

with Wiltshire Police. The<br />

charity became a stand-alone<br />

air ambulance using its own<br />

helicopter in January 2015.<br />

Craig, who lives in Bath, has<br />

worked at Wiltshire Air <strong>Ambulance</strong><br />

since July 2017 and said he is<br />

proud to be part of the team.<br />

“I love working at Wiltshire Air<br />

<strong>Ambulance</strong> – it is my dream job.<br />

I’m very proud to achieve my<br />

ambition of qualifying as a critical<br />

care paramedic and to do it in<br />

my 30th year and Wiltshire Air<br />

<strong>Ambulance</strong>’s 30th year is really<br />

special. The service has saved<br />

a generation of people over the<br />

last 30 years and, along with my<br />

colleagues, I’m using my medical<br />

skills to help save the next<br />

generation,“ he said.<br />

Craig met some of the former<br />

crew members of Wiltshire Air<br />

<strong>Ambulance</strong> and Wiltshire Police<br />

when they visited Wiltshire Air<br />

<strong>Ambulance</strong>’s airbase recently.<br />

Many of them served on the<br />

helicopter in the early 1990s.<br />

Craig said: “It was such an honour<br />

to meet them. I was at nursery<br />

school when they were working on<br />

the shared helicopter!<br />

“Regardless of the skill set and<br />

the change from having a joint<br />

helicopter to Wiltshire having its<br />

own air ambulance, the mindset<br />

is the same among the former<br />

and current crew. There is that<br />

underlying passion and drive to<br />

provide the best care to patients.<br />

“Wiltshire Air <strong>Ambulance</strong> was<br />

formed because there was<br />

a clear need to provide prehospital<br />

emergency care to<br />

people who suffer life-threatening<br />

injury or illness and require rapid<br />

transport to hospital. Throughout<br />

its existence Wiltshire<br />

Air <strong>Ambulance</strong> has been<br />

progressive in how it delivers<br />

care to patients.”<br />

As a specialist paramedic in<br />

critical care Craig can give<br />

advanced drugs for pain relief<br />

and sedation, give pre-hospital<br />

blood transfusions and carry<br />

out surgical interventions at the<br />

scene of medical and trauma<br />

emergencies.<br />

He said: “Being a critical care<br />

paramedic opens up my scope<br />

of practice so I can provide<br />

a higher standard of care to<br />

patients. When I attend patients<br />

they are my world – they are my<br />

responsibility and I treat them<br />

as if they are my own family<br />

ensuring they receive the best<br />

possible care.”<br />

Craig joined Wiltshire Air<br />

<strong>Ambulance</strong> when the aircrew<br />

and helicopter and the charity<br />

team were based on different<br />

sites. The following year both<br />

teams began working under the<br />

same roof when the charity’s<br />

purpose-built airbase, in<br />

Semington, near Melksham,<br />

opened.<br />

Craig said: “Having a purposebuilt<br />

airbase is so much better<br />

for everyone. Having both teams<br />

on one site has meant we have<br />

been able to get to know each<br />

other. Our understanding of how<br />

the charity works has increased<br />

and vice versa with the charity<br />

team understanding how the<br />

operational team works. This<br />

means that we work harder and<br />

support each other as a result.“<br />

Wiltshire Air <strong>Ambulance</strong> relies on<br />

donations from the community,<br />

businesses and grant-making<br />

trusts to continue its lifesaving<br />

work.<br />

Craig said: “Our volunteers<br />

are amazing people, giving up<br />

their time to spread the word<br />

about what we do and helping<br />

to fundraise. We are also really<br />

lucky to have so much support<br />

from people from all over<br />

Wiltshire, from all walks of life.<br />

“Every penny in a collection<br />

tin is helping to fund Wiltshire<br />

Air <strong>Ambulance</strong> and I am very<br />

mindful that we are only able<br />

to do what we do thanks to<br />

everyone who fundraises or<br />

donates to the charity.”<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Craig Wilkins, critical care paramedic at Wiltshire Air <strong>Ambulance</strong><br />

Before he joined Wiltshire Air<br />

<strong>Ambulance</strong> Craig worked for<br />

six years as a land ambulance<br />

paramedic based at Bath<br />

<strong>Ambulance</strong> Station. He was also<br />

a learning development officer<br />

with South Western <strong>Ambulance</strong><br />

Service NHS Foundation Trust,<br />

a role which included training<br />

emergency care assistants and<br />

paramedics.<br />

66<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


SECAMB<br />

Long service and<br />

achievements<br />

celebrated at annual<br />

awards ceremony<br />

SECAmb staff, volunteers and<br />

members of the public have<br />

been recognised for their long<br />

service and achievements at the<br />

first of the Trust’s annual awards<br />

ceremonies.<br />

The ceremony, the first of three to<br />

be held across the Trust’s region,<br />

was held on Thursday 27 February<br />

at The Orangery, Turkey Mill,<br />

Maidstone, Kent.<br />

Staff and volunteers were<br />

recognised for a combined total of<br />

more than 800 years’ service while<br />

Chief Executive Commendations<br />

were presented across a<br />

number of categories including<br />

Clinical Excellence and Quality<br />

Improvement, Demonstrating<br />

Compassion and Respect, and<br />

Leadership.<br />

Deputy Lieutenant of Kent, Dr<br />

Bhargawa Vasudaven, attended<br />

to present Queen’s Long Service<br />

and Good Conduct medals as the<br />

Queen’s representative, while staff<br />

were also recognised for 20, 30 and<br />

40 years’ NHS service. Volunteer<br />

community first responders<br />

celebrated 10 years’ service while<br />

three of the Trust’s chaplains were<br />

thanked for 20 years’ voluntary<br />

service. The longest serving<br />

paramedic to be recognised on the<br />

night was Dartford’s Ann Copson.<br />

Ann, who completed her final shift<br />

before retiring on the day of the<br />

awards, was recognised for a total<br />

of 41 years’ service.<br />

Those presented with Chief<br />

Executive Commendations<br />

included an ambulance team who<br />

demonstrated excellent clinical skill<br />

by delivering an astonishing 21<br />

shocks to save the life of Tunbridge<br />

Wells man, Peter Collins’. Peter and<br />

fiancée Chris were reunited with the<br />

Paddock Wood team on the night.<br />

Elsewhere, Deal teenager, Emma<br />

Boughton, was recognised for her<br />

efforts in attempting to save the life<br />

of a neighbour who had collapsed<br />

on a flat roof and paramedic Chris<br />

Fuller for the leadership qualities he<br />

showed when attending a serious<br />

assault in Maidstone last summer.<br />

In a new category introduced this<br />

year, the People’s Hero Award,<br />

members of the public nominated<br />

a SECAmb member of staff for<br />

special recognition. Hastings<br />

paramedic, Amanda Paine, picked<br />

up the inaugural award, for her<br />

actions in performing CPR on local<br />

man Dave Lee, when off duty at a<br />

restaurant celebrating her wedding<br />

the day before.<br />

SECAmb Chief Executive Philip<br />

Astle said: “I was delighted to<br />

attend the first of our awards<br />

ceremonies and congratulate such<br />

a variety of worthy commendation<br />

winners as well as staff and<br />

volunteers being recognised for<br />

their long service.<br />

“This was the first SECAmb awards<br />

ceremony I have attended since<br />

joining the Trust as chief executive<br />

and I am extremely proud of the<br />

hugely talented and committed<br />

staff who work for SECAmb.<br />

“I would also like to pay tribute to<br />

the public we have recognised.<br />

They should all be very proud of<br />

their actions in saving lives.<br />

“Of course, these awards<br />

showcase just a small number of<br />

examples of the amazing work<br />

which goes on across our region<br />

every day and I would like to thank<br />

all our staff for their professionalism<br />

and commitment to communities<br />

across our region day-in, day-out.”<br />

Details of every award winner<br />

can be found below – for further<br />

information on each award,<br />

please see the awards booklet.<br />

Please note that this is the first<br />

of three awards ceremonies so<br />

only those staff named below<br />

received their awards on 27<br />

February.<br />

Chief Executive<br />

Commendations<br />

Clinical Excellence and Quality<br />

Improvement:<br />

Paul Stocker – Hazardous<br />

Area Response Team, (HART),<br />

paramedic Paul, saved hundreds<br />

of hours by producing an online<br />

automated app-based system for<br />

vehicle checking, inspection and<br />

fault reporting on the Trust’s HART<br />

vehicles.<br />

Clinical Excellence and Quality<br />

Improvement:<br />

Emma Strangleman, Leanne<br />

Adams, Robert Smith, Alexander<br />

Smith, Stuart Plumbley, Gary<br />

Balderston, Stefani Sukoska – For<br />

their persistence and clinical skill<br />

in saving the life of Tunbridge<br />

Wells man Peter Collins which saw<br />

them deliver a total of 21 shocks<br />

with a defibrillator.<br />

Demonstrating Compassion<br />

Thanet team, Hollie Finch, Charlie<br />

Kennett, Adam Watts, Andy<br />

McBride, David Latham – For<br />

their efforts as a team to help a<br />

distressed child who had very<br />

complex health needs.<br />

Leadership<br />

Chris Fuller - For the leadership<br />

qualities he showed when<br />

attending a serious assault in<br />

Maidstone last summer.<br />

Leadership<br />

Sean Daisy – For his leadership<br />

skills in his work in the integration<br />

of the Trust’s 111, 999 and urgent<br />

care services.<br />

Public commendation<br />

Emma Boughton – Deal teenager<br />

Emma, was recognised for her<br />

efforts in attempting to save<br />

the life of a neighbour who had<br />

collapsed on a flat roof. She was<br />

aged just 14 at the time.<br />

People’s Hero Award<br />

Amanda Paine – For saving the<br />

life of Hastings man Dave Lee by<br />

performing CPR when off duty<br />

at a restaurant celebrating her<br />

wedding a day earlier.<br />

Queen’s <strong>Ambulance</strong> Service<br />

medals for Long Service &<br />

Good conduct (20 years) were<br />

presented to:<br />

Victoria Coulling – Medway<br />

Rachel Barton - Ashford<br />

Karen Downie – Coxheath EOC<br />

Paul Eldridge – Ashford<br />

Ann Holt – Medway<br />

Emma Howard - Isle of Sheppey<br />

David McQuillan - Ashford<br />

Edward Pearson - Ashford<br />

Lewis Price - Thanet<br />

Angie Rogers - Medway<br />

Gavin Thompson - Dartford<br />

Stephan Tucker - Ashford<br />

Peter Waterman - Sittingbourne<br />

20 years’ NHS Long Service<br />

medals<br />

Jo Russell - Thanet<br />

Adriano Serrecchia – Wadhurst<br />

Kathryn Spratling - Medway<br />

30 years’ NHS Long Service<br />

Award:<br />

Chris Billett – Paddock Wood<br />

Kim Broad – Dartford<br />

Andy Davis – Paddock Wood<br />

(retired)<br />

Mark Harrison – Whitstable<br />

John Lynn - Dartford<br />

Sue Orchard – Herne Bay<br />

Andrew Smith - Ashford<br />

Nicholas Wakefield - Ashford<br />

Frances Ward - Ashford<br />

Michaela Young - Thanet<br />

40 years’ NHS Long Service<br />

Award:<br />

Anne Copson - Dartford<br />

Volunteer’s 10 Years’ Long<br />

Service Award<br />

Gareth Aldridge, CFR –<br />

Folkestone<br />

Steve Joyce, CFR – Hoo and<br />

Cliffe<br />

Anthony Mogridge, CFR –<br />

Faversham<br />

Barbara Muir, CFR – Snodland<br />

Volunteer’s 20 Years’ Long<br />

Service Award<br />

Reverend Paul Fermor – Deal<br />

Reverend David Jones –<br />

Maidstone<br />

Reverend Donald Lugg –<br />

Whitstable<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

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preferences, then making<br />

Patients’ preferences are then<br />

idea of what patients wish for<br />

<strong>Ambulance</strong> service<br />

takes front-line role<br />

in scheme allowing<br />

Norfolk and Waveney<br />

patients to express<br />

their treatment<br />

preferences<br />

and recording clinical<br />

recommendations with a<br />

healthcare professional based<br />

on those. This includes (but is<br />

not limited to) cardiopulmonary<br />

resuscitation (CPR).<br />

ReSPECT is a national initiative<br />

which is being rolled out across<br />

a wide range of healthcare<br />

recorded on a standardised,<br />

easily recognisable form that is<br />

used and recognised by health<br />

and care professionals.<br />

As frontline providers of<br />

emergency healthcare, EEEAST<br />

is an enthusiastic supporter of<br />

the initiative and is providing<br />

training and information to<br />

in their treatment and provides<br />

guidelines on how to respect<br />

those wishes.<br />

“We would recommend this<br />

to anyone making end-of-life<br />

plans, but also to people with<br />

long-term conditions that might<br />

want to make their preferences<br />

known in the event of an<br />

East of England <strong>Ambulance</strong><br />

Service NHS Trust (EEAST)<br />

has signed up to the new<br />

ReSPECT process that<br />

provides a written record<br />

of patients’ treatment<br />

preferences.<br />

services in Norfolk and<br />

Waveney from March 18th <strong>2020</strong>.<br />

The ReSPECT process<br />

aims to encourage<br />

individuals to consider,<br />

discuss and document their<br />

recommendations for their<br />

crews on how to respond to<br />

patients’ wishes on a ReSPECT<br />

form.<br />

Dr Tom Davis, Medical Director<br />

for EEAST said: “This is an<br />

excellent way for patients<br />

to let our crews know what<br />

emergency.”<br />

The scheme is being led<br />

in Norfolk and Waveney by<br />

the NHS Norwich Clinical<br />

Commissioning Group, and will<br />

be launched to the public on<br />

March 18th <strong>2020</strong>.<br />

The Recommended Summary<br />

Plan for Emergency Care and<br />

Treatment (ReSPECT) is an<br />

approach to patients thinking<br />

about and discussing their<br />

future care and treatment<br />

clinical care. This includes<br />

decisions about CPR, but also<br />

focuses on treatments that<br />

should be considered as well<br />

as those that are not wanted, or<br />

would not work.<br />

treatments they do, or do<br />

not want in the event of an<br />

emergency, when they may<br />

not be able to communicate<br />

those wishes themselves. It<br />

gives our clinicians a clear<br />

Further information about<br />

taking part can be found at<br />

the national Respect website:<br />

https://www.resus.org.uk/<br />

respect<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

EEAST Staff answer questions about CPR from members of the public at a recent event held in Norwich to raise awareness<br />

of the ReSPECT programme.<br />

68<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


Call for healthcare<br />

workers to be<br />

first responders<br />

for ambulance<br />

service through the<br />

GoodSAM app<br />

When someone goes into<br />

cardiac arrest, getting help<br />

within minutes can save a life.<br />

GoodSAM is a community of<br />

registered responders willing to<br />

assist during a cardiac arrest until<br />

ambulance crews arrive.<br />

Many are off-duty doctors, nurses,<br />

paramedics and other members<br />

of the emergency services.<br />

Others are members of the public<br />

trained in basic first aid and<br />

qualified to perform lifesaving<br />

cardiopulmonary resuscitation<br />

(CPR). The app uses GPS<br />

technology to alert trained first<br />

responders to nearby lifethreatening<br />

emergencies.<br />

When an emergency call is<br />

directed to one of the GoodSAM<br />

emergency operations centers,<br />

the app automatically notifies<br />

nearby responders.<br />

If the responder is available,<br />

they can accept the alert via the<br />

GoodSAM app and make their<br />

way to the patient in need. If the<br />

volunteer responder is unable to<br />

accept the alert, it will get diverted<br />

to the next nearest responder. The<br />

responder is also advised of the<br />

location of the nearest defibrillator.<br />

EEAST of England <strong>Ambulance</strong><br />

Service NHS Trust (EEAST) started<br />

using the app in June 2019 to alert<br />

nearby responders during those<br />

vital minutes while ambulance<br />

crews are on their way.<br />

More than 1,200 responders have<br />

signed up to respond for EEAST,<br />

with six successful survival-todischarge<br />

outcomes for patients<br />

where a GoodSAM responder has<br />

attended.<br />

This is just one of the incidents:<br />

We received a 999 call for a 44<br />

year old male in Welwyn Garden<br />

City with chest pain.<br />

While we were taking the call, he<br />

went into cardiac arrest.<br />

The GoodSAM app was activated<br />

and off-duty EEAST employees<br />

Keiran Robinson, Vicky Baughan,<br />

Ruby Mahy, Lilly Moran, and<br />

Lawrie Medina were on the scene<br />

within seven minutes with a<br />

portable defibrillator and began<br />

resuscitating the patient.<br />

Our ambulance crew Scott Wilson<br />

and Dan Boreham, along with<br />

Gary West in the rapid response<br />

vehicle arrived and the patient was<br />

shocked a total of seven times.<br />

Paramedic Vicky Baughan, one of<br />

the GoodSam First Responders<br />

said:<br />

“Before the first EEAST crew<br />

arrived, we had shocked this<br />

patient twice and completed<br />

many rounds of CPR. And then<br />

we stayed to assist the crew.<br />

“After a little while the patient was<br />

sitting up talking to us.<br />

“I visited the gentleman in hospital<br />

a few hours later when I started<br />

work with EEAST and doctors<br />

think there is a very good chance<br />

of survival with a good outcome.<br />

“I genuinely think that had we not<br />

all responded to this gentleman<br />

with the defibrillator and arrived so<br />

quickly that there would be a very<br />

different outcome now.“<br />

The GoodSAM app in now<br />

entering its next phase and<br />

nationally governed healthworkers<br />

(such as GPs and Paramedics)<br />

can be part of EEAST’s GoodSAM<br />

responder community and<br />

deployed by EEAST’s emergency<br />

operations teams.<br />

If you are already signed up to<br />

GoodSAM, you do not need<br />

to take any action – you will<br />

automatically be added into<br />

EEAST’s responder community.<br />

If you are a healthcare worker<br />

and are interested in becoming a<br />

GoodSAM responder, please go<br />

to www.goodsamapp.org and<br />

sign up.<br />

An EPiCC response<br />

to emergencies and<br />

disasters<br />

The future media and<br />

communication response to<br />

emergencies and disasters<br />

within the <strong>UK</strong> will be shaped by<br />

a new not for profit organisation<br />

launched on Tuesday, 4th<br />

February.<br />

EPiCC (Emergency Practitioners in<br />

Crisis Communication) will support<br />

the development and delivery of<br />

effective crisis communication by<br />

providing a network for all who<br />

practice and operate in this arena to<br />

share good practice, train, learn and<br />

exercise within a safe environment.<br />

Director of EPiCC, Chris Webb,<br />

the former Head of News and<br />

Deputy Director of Public Affairs<br />

with the Metropolitan Police said:<br />

“EPiCC is built around three core<br />

principles. The need to Prepare,<br />

Plan and Practice. Having led the<br />

media and comms response to<br />

emergencies and major incidents<br />

for almost 30 years, I understand<br />

the benefits that an organisation<br />

like this will bring.<br />

“In 2017 and 2018 I was invited to<br />

deliver key note speeches to EMPA<br />

(Emergency Media and Public<br />

Affairs) a not for profit organisation<br />

in Australia and New Zealand who<br />

work with comms professionals<br />

from the public and private sectors<br />

to enhance and improve their<br />

response to disasters. EMPA has<br />

made a real difference to how<br />

those two countries now handle<br />

such incidents.<br />

“Over the last 12 months I have<br />

been working with partners involved<br />

in the emergency response at a<br />

national level here in the <strong>UK</strong> to<br />

set up a similar model and I’m<br />

delighted that the vision has now<br />

become a reality. There will continue<br />

to be a close working relationship<br />

between EPICC and EMPA.”<br />

EPiCC is supported by a Board<br />

of Advocates with wide-ranging<br />

and extensive experience of<br />

emergency management and crisis<br />

communication across a broad<br />

range of incidents and sectors.<br />

As well as enhancing what they<br />

deliver, through their knowledge,<br />

skills and international networks,<br />

they help to ensure EPiCC stays<br />

up to date, relevant and responsive<br />

to the rapidly changing nature of<br />

emergency management and crisis<br />

communication in today’s society.<br />

Advocate Alec Wood, the former<br />

Chief Constable of Cambridgeshire<br />

Police said: “Effective crisis<br />

communication must be at the<br />

heart of an effective emergency<br />

management response for any<br />

organisation that provides services<br />

to the public. Ultimately the quality<br />

and timeliness of information<br />

during an emergency can save<br />

lives and keep people safe.”<br />

“Developing and enhancing the<br />

skills of your people is key. If you<br />

fail to plan, you will plan to fail.<br />

One can only fully prepare when<br />

decisions are based on a sound<br />

understanding and comprehensive<br />

knowledge of what to expect<br />

during an emergency or crisis. The<br />

training and coaching from EPiCC<br />

gives greater confidence, should<br />

the worst happen.”<br />

You can find out more about EPiCC<br />

by visiting www.epicc.org.uk or<br />

follow us on Twitter @<strong>UK</strong>EPiCC<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

Do you have anything you would like to add or include in Newsline? Please contact us and let us know.<br />



NWAS<br />

<strong>Ambulance</strong><br />

communicators<br />

recognised as<br />

‘unsung heroes’<br />

Recognised for their creative<br />

campaigns and quirky social<br />

media tactics, North West<br />

<strong>Ambulance</strong> Service’s (NWAS)<br />

Communications Team has<br />

been celebrated at the Unsung<br />

Hero Awards <strong>2020</strong>.<br />

Having taken place at The Hilton<br />

Hotel, Manchester on 28 February<br />

<strong>2020</strong>, the Unsung Hero Awards<br />

are exclusively for non-medical,<br />

non-clinical NHS staff and<br />

volunteers whose achievements<br />

go above and beyond in support<br />

of our National Health Service.<br />

With tough competition from<br />

Blackpool Teaching Hospitals<br />

NHS Foundation Trust and<br />

Northamptonshire Healthcare<br />

NHS Foundation Trust, the<br />

team took home the award in<br />

a new category for <strong>2020</strong>, NHS<br />

Communications.<br />

Recognised for “launching<br />

successful campaigns that are set<br />

to make a positive difference to<br />

both staff and the general public’s<br />

lives”, the judges’ comments<br />

reflected on the team’s winter<br />

campaign which made people<br />

aware of actions they could take<br />

to stay well and what to do when<br />

needing help.<br />

The campaign used popular<br />

phrases and cheeky acronyms<br />

such as ‘fake news’ and ‘WTF<br />

– ways to fail’ to grab attention<br />

and highlight real-life examples<br />

of people who had used 999<br />

inappropriately.<br />

Working on all aspects of<br />

communications, the team is also<br />

responsible for the trust’s press<br />

office and an out of hours service<br />

as well as internal and external<br />

communications, public affairs,<br />

stakeholder and community<br />

engagement, FOI requests,<br />

videography, social media and<br />

the trust’s web and intranet<br />

content.<br />

In their nomination, managers<br />

cited the work of the<br />

communications team as<br />

“boosting staff morale – when<br />

staff were really feeling the<br />

pressure.”<br />

Salman Desai, Director of Strategy<br />

and Planning at NWAS said: “It’s<br />

fantastic to be recognised at<br />

this prestigious national awards<br />

ceremony. The team are great at<br />

shouting about the achievements<br />

of their colleagues so it’s a real<br />

treat for them to take centre stage<br />

and be celebrated for their hard<br />

work too.<br />

“The team supports all the<br />

services the trust provides from<br />

our 999 emergency response,<br />

to patient transport, NHS 111<br />

and corporate projects. They act<br />

as the voice of the organisation<br />

and aim is to bring to life our<br />

organisation’s vision and values<br />

through compelling narrative that<br />

connects with our wide variety of<br />

stakeholders.<br />

“Putting patients at the heart<br />

of everything they do, the team<br />

use creative and innovative<br />

approaches to make their<br />

messages stand out whilst using<br />

money responsibly. This award is<br />

great achievement and very well<br />

deserved, I am incredibly proud.”<br />

Keep up to date with NWAS by<br />

following them on Twitter,<br />

@NW<strong>Ambulance</strong>, Facebook,<br />

nwasofficial and Instagram,<br />

@nwasofficial.<br />

“It’s<br />

fantastic<br />

to be<br />

recognised<br />

at this<br />

prestigious<br />

national<br />

awards<br />

ceremony.”<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

North West <strong>Ambulance</strong> Service’s Communications Team is presented with an Unsung Hero Award by Director of Communications and Engagement<br />

for London <strong>Ambulance</strong> Service, Antony Tiernan (third from left) and host Jake Mills (far right).<br />

70<br />

For further recruitment vacancies visit: www.ambulanceukonline.com


LAS News<br />

London <strong>Ambulance</strong> Service<br />

appoints Syma Dawson<br />

as Director of Corporate<br />

Governance<br />

London <strong>Ambulance</strong> Service announced<br />

that Syma Dawson will join the Trust as its<br />

new Director of Corporate Governance.<br />

She joins us on 1 <strong>April</strong> from the Royal<br />

Marsden NHS Foundation Trust where she<br />

has led the corporate governance team<br />

for eight years as Associate Director of<br />

Corporate Affairs.<br />

Syma has worked in a range of National<br />

Health Service organisations including the<br />

North East <strong>Ambulance</strong> Service where she<br />

was first struck by the invaluable contribution<br />

ambulance services make to the NHS.<br />

Heading the Corporate Governance<br />

Directorate, Syma will be responsible for<br />

ensuring the right rules, processes and<br />

systems are in place so that the organisation<br />

performs effectively and lawfully.<br />

Syma said:<br />

“I’m very much looking forward to joining<br />

London <strong>Ambulance</strong> Service and working to<br />

ensure we provide the best possible care for<br />

patients.<br />

“For me, good governance helps good<br />

decision making which means better<br />

performance and outcomes for patients.<br />

“I am really excited about finding ways to<br />

continuously improve the care we provide and<br />

supporting the board to deliver its ambitious<br />

strategy for future services in London.”<br />

She will be taking over from Philippa Harding<br />

who leaves London <strong>Ambulance</strong> Service to<br />

pursue other opportunities at the conclusion of<br />

a two-year fixed-term appointment as Director.<br />

Syma will report to Chief Executive Officer<br />

Garrett Emmerson who said:<br />

“I’m delighted to welcome Syma to my<br />

leadership team and to London <strong>Ambulance</strong><br />

Service.<br />

“Syma has an impressive track record in<br />

corporate governance roles and the National<br />

Health Service more widely and I know she will<br />

bring that passion and leadership to our service.<br />

“I would like to put on record my thanks to<br />

Philippa for the huge progress of recent years<br />

establishing effective and robust corporate<br />

governance across the organisation.”<br />

Syma graduated from Leeds University where<br />

she studied Politics and Parliamentary Studies,<br />

Political Science and Government. She is an<br />

Associate of the Chartered Governance Institute<br />

and a Chartered Secretary by qualification.<br />

London <strong>Ambulance</strong> Service Syma Dawson<br />


<strong>Ambulance</strong> <strong>UK</strong> welcomes the submission of<br />

clinical papers and case reports or news that<br />

you feel will be of interest to your colleagues.<br />

Material submitted will be seen by those working within the public and private<br />

sector of the <strong>Ambulance</strong> Service, Air <strong>Ambulance</strong> Operators, BASICS Doctors etc.<br />

All submissions should be forwarded to info@mediapublishingcompany.com<br />

If you have any queries please contact the publisher Terry Gardner via:<br />

info@mediapublishingcompany.com<br />

AMBULANCE <strong>UK</strong> - APRIL<br />

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