Ambulance UK - April 2020


Volume 35 No. 2

April 2020

The best.


The best. Better.


The next generation of power management & control from

Ring Carnation

Carnation est. 1995

Twenty-four years proudly

serving the Emergency Services

Celebrating 41 years of support

for the emergency services

Our thanks goes out to

our wonderful NHS



Ambulance UK



46 Turbine technology to aid emergency responders in

the fight against COVID-19




Ring Carnation stays open to support emergency services

This issue edited by:

Dr Matt House

c/o Media Publishing Company

48 High Street



Terry Gardner, Brenda Pickering


Media Publishing Company

Media House, 48 High Street


Tel: 01322 660434 Fax: 01322 666539



February, April, June, August,

October, December

Ring Carnation has announced that it is currently remaining open to ensure it can

continue to serve ambulances and other emergency service vehicles with much-needed

specialist equipment during this unprecedented time.

These vehicles have increasing levels of auxiliary electrical equipment on-board, placing

greater demand upon batteries. Ring Carnation services the emergency and specialist

vehicle sectors with intelligent switching and power management systems to maintain

correct battery power and help to keep essential equipment in operation.

As a result, the Ring Carnation team is currently working flat out to deliver vital genisys

components and other essential spare parts.

Ring Carnation’s genisys programmable logic control systems are designed to monitor

voltage levels and distribute power to where it is needed most, maintaining safe vehicle

operation and allowing critical equipment to operate.

Following strict social-distancing guidelines, staff levels have been reduced to three

workers in the engineering production. Their main focus is to work on urgent orders for new

ambulances that are currently in production for NHS Trusts up and down the country.

Richard Yates, Sales Director at Ring Carnation, said: “First and foremost, the safety of

our team is paramount, and we have taken the necessary precautions to look after those

who are continuing to work. We offer our full support and praise to those on the frontlines

tackling this pandemic head on, and it’s absolutely crucial that they have access to the

correct equipment and can work uninterrupted and efficiently as possible. Ambulances

and other emergency services are vital all year round, but now more than ever, it’s

important that they can continue to operate as efficiently as possible.

“We are monitoring Government updates daily and will keep all customers updated

should anything change. In the meantime, we will continue to do all we can to offer our

full support to customers requiring essential parts during these difficult circumstances.”


Media Publishing Company

Media House

48 High Street



The views and opinions expressed in

this issue are not necessarily those of

the Publisher, the Editors or Media

Publishing Company.

Next Issue June 2020

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A Huge Thank You to The NHS from the

Ambulance UK Junior Team

Carys - Age 6

Zoe - Age 7

Luke - Age 10

Joseph - Age 5

Thank You

Thank You

Thank You

Aoife - Age 4

Charlotte - Age 3

Rory - Age 2



Who would have thought a few short weeks ago that we would be working and living

as we are at the moment? Then my local trust was in the middle of a CQC inspection,

looking in detail at every aspect of the way we work. We were asking ourselves, what

is it that makes us responsive, and what do we do that is outstanding.

Here we are, a few weeks later, and in the middle of a new reality. We no longer need to ask what evidence

we have of responsiveness. Nor do we have to look too far to see what outstanding work is being done on a

daily basis, by our clinicians and the rest of the NHS.

“The way

we have

responded to

this crisis as

a system is


What we

have seen

over the last

month has


that book.

It is truly


We’ve seen hospitals that usually run at over 100% capacity, create beds, space and equipment to such an

extent that they are, as I write, running at well under 60% capacity. To add to that, there are now Nightingale

hospitals and recovery units in operation, that weren’t even thought of a month ago. In the ambulance

service we have seen non-emergency staff volunteer to do emergency work, and within a week being

trained, inducted and working with our emergency clinicians.

The way we have responded to this crisis as a system is outstanding. We have all seen change teams and

transformation teams spend years trying to achieve things. What we have seen over the last month has

rewritten that book. It is truly amazing.

But for a system to make such drastic changes, it takes people. Ambulance clinicians have always been a

flexible bunch. They learn to live with uncertainty. It comes from the work we do, and is in the genes of out

of hospital work. At the moment, that pace of change is unprecedented. The PPE requirements alone have

changed at least twice a week for the past three weeks. This combined with the paucity of equipment at

times has naturally caused concern. I get that. But what I also see is that despite that concern; despite the

lack of a perfect solution; amidst that uncertainty, our clinicians are still getting out there and getting the job

done. As are our contact centre and control room staff.

I’ve always been proud to work for the ambulance service and the NHS, and this crisis has proved that this

pride was well-placed. No-one needs to look too far any more to see what makes the ambulance service

and clinicians outstanding.

So in finishing, I suppose I just need to say, wash your hands, keep your distance, and keep safe. I will see

you on the other side.

Dr Matt House, Co-Editor Ambulance UK


For the latest Ambulance Service News visit:





Words: Danielle Marsh, Group Marketing Manager, The Ortus Group

The Department of Health has chosen two industry leading

pre-hospital ventilators from the Ortus Group, to assist

the emergency services with patient treatment during the

Coronavirus pandemic

The Ortus Group has responded to the call to action for more ventilators

to support the NHS during the COVID-19 pandemic.

The privately-owned UK company and leading supplier of life-saving

Defibrillation and Ventilation products to the NHS, has secured 250 prehospital

ventilators, with additional supplies in the pipeline.

medical technology company has been developing industry leading

devices for more than 45 years. The functions of these devices are

perfectly compatible with each other and can be used with other

portable systems including the corpuls3 defibrillator and patient

monitor – also supplied by the Ortus Group. This allows defibrillation,

monitoring, oxygen therapy, and ventilation to be combined.

Following calls with the Department of Health and NHS supply chain,

two WEINMANN pre-hospital ventilators have been selected to combat

this outbreak and aid the emergency responders on the front line; The

MEDUVENT Standard and the MEDUMAT Standard2.

The Ortus Group has been supplying pre-hospital WEINMANN

ventilators in the UK for over 10 years and has also secured these

additional ventilators which are designed for use on emergency

service vehicles, emergency helicopters, and airplanes, for vital patient


WEINMANN Ventilators

WEINMANN is a leading European manufacturer of Ventilators and

Suction devices for Emergency medicine. Based in Germany, the

MEDUVENT Standard works without oxygen

thanks to its turbine drive

The MEDUVENT Standard is the newest addition to the WEINMANN

ventilator portfolio and is one of the smallest turbine-driven ventilators in

the world.

In addition to the battery runtime of medical devices, a limited oxygen

supply presents the greatest challenge for first responders. Thanks

to the innovative military grade turbine technology the MEDUVENT



For more news visit:


Standard ventilator can ventilate a patient completely without an external

oxygen supply. If required, however, the patient can be supplied with

additional oxygen at any time via the universally compatible oxygen inlet


The speed at which therapy can be delivered is often key for patient

outcomes. Device operation is extremely straightforward and intuitive –

allowing the operator to switch between patient groups (adult, child, or

infant) with only a few steps. This ensures that the patient is taken care

of as quickly and as safely as possible.

The lightweight, 2kg device does not consume any oxygen for its

own operation thanks to the smart utilisation of existing tank volumes.

Oxygen is supplied through a simple inhalation tube – thus ensuring

the patient’s oxygen supply isn’t compromised. This allows inspiratory

oxygen concentrations of 21% to 100% to be achieved - all without the

device consuming any itself.

Designed specifically for patient transport, it is the smallest and lightest

transport ventilator in its class. Equipped with pressure-controlled

ventilation modes and monitoring options, it clearly visualises all the

important respiratory parameters, such as display of pressure, flow and

CO 2


The device offers more than just pure emergency ventilation, but also

optimal care during transport of patients already being ventilated. Rapid

Sequence Induction (RSI) mode provides optimal support functionality

for prehospital induction of anaesthesia and is used if the patient needs

to be intubated particularly quickly.

MEDUMAT Standard2 is intuitive to operate, reliable in use and its

integrated hygiene filter protects it from contamination, ultimately

guaranteeing an unbeatable degree of safety for the patient, the user

and the device itself!

MEDUVENT Standard features an easy-to-replace hygiene filter to

protect patients, staff, and the device from contamination by viruses or


Going further to facilitate the fight against


MEDUMAT Standard2 provides a completely

new perspective on modern emergency and

transport ventilation

The MEDUMAT Standard2 is one of the more established

WEINMANN ventilators, that offers maximum patient and user safety

with different modes and options for invasive and non-invasive

ventilation (NIV).

To provide additional support for the UK and the rising demand for

ventilators, the Ortus Group has been utilising current manufacturer

partnerships to fulfil the demand.

“We are working tirelessly with our partners to secure additional

ventilators to help with patient treatment here in the UK, especially

for those suffering from the devastating effects of COVID-19. These

ventilators are already providing life-saving patient treatment globally

and will play a vital role for the NHS in the UK” said the Ortus Group MD

Craig Hall.


Do you have anything you would like to add or include in Features? Please contact us and let us know.




Looking back

at Wiltshire Air

Ambulance’s history

in its 30th year

Wiltshire Air Ambulance has

produced a short video looking

back at its history to mark its

30th year of operation.

Archive television footage,

courtesy of ITV News and BBC

Points West, is included in the


The three types of helicopter

used by Wiltshire Air Ambulance

– a Bolkow, an MD 902 and the

current Bell 429 – all feature.

Also referenced are innovations,

including being the first air

ambulance to fly at night in the

UK, carrying blood products

on board and critical care skills

training of its paramedics.

More recent milestones included

in the video are the charity’s move

to its state-of-the-art airbase at

Semington, near Melksham, and

securing its own Air Operator

Certificate for the Bell 429


Wiltshire Air Ambulance’s history

is unique in the air ambulance

industry because when it began it

shared a helicopter with Wiltshire


The idea for a joint emergency

services helicopter originated in

1988 when a temporary helicopter

hired by Wiltshire Police to use

for its summer solstice operation

at Stonehenge was used to airlift

a woman who was seriously

injured in a road traffic collision

on the A350 at Beanacre, near


A full time joint air ambulance and

police helicopter began operating

on 15 March 1990, based at

Wiltshire Police headquarters in


The joint helicopter partnership

came to an end in December

2014 with the establishment of the

National Police Air Service.

This resulted in a new era for

Wiltshire Air Ambulance and on 9

January 2015 it became a standalone

air ambulance, using a Bell

429 helicopter.

David Philpott, chief executive

of Wiltshire Air Ambulance,

said: “The history of Wiltshire Air

Ambulance is fascinating and we

hope our supporters enjoy the

video which looks back at how

our service and charity developed.

“We were one of the earliest

air ambulances in the UK and

are proud to serve Wiltshire

and surrounding counties. Our

strapline is ‘funded by you,

flying for you’ and throughout

our 30 years we have received

tremendous support from the

community which has enabled our

crews to save countless lives.

“We rely on donations to

provide our essential Helicopter

Emergency Medical Service

(HEMS) and with the help of our

supporters we want to be here

to serve the next generation of


To view the history video,

called Wiltshire Air Ambulance

through the years, go to



Top (l-r); 15 March 1990, the ‘go live’ day for the full time joint emergency services helicopter shared by Wiltshire Police and

Wiltshire Air Ambulance; The Bolkow helicopter. Bottom (l-r) ; the MD 902 helicopter; the Bell 429 helicopter.


For further recruitment vacancies visit:


Ambulance service

supports National

Apprenticeship Week

Highlighting the positive

impact apprentices have on

its workforce, North West

Ambulance Service (NWAS)

has been supporting National

Apprenticeship Week and held

a special event to celebrate

learners who have completed

their apprenticeships.

National Apprenticeship Week is

an annual week-long celebration

of apprenticeships across

England which took place from

3 to 7 February 2020 and was a

time to recognise and applaud

apprenticeship success stories

across the country.

Since becoming an employer

provider in May 2017,

meaning the trust can deliver

apprenticeships directly to its

staff, over 400 apprentices have

been recruited by NWAS with

139 having now successfully


Throughout the week, NWAS used

social media to promote the work

of its apprentices highlighting the

variety of roles they undertake.

This included a live Facebook

session with Emergency Medical

Technician Paul Halsey who

answered questions from viewers

and spoke about his career

journey with the ambulance


A celebratory event was held on

Thursday 6 January at Bolton

Whites Hotel where emergency

medical technicians who have

recently completed their Level 2

Associate Ambulance Practitioner

apprenticeship were presented

with their certificate of qualification

by Deputy Chief Executive,

Michael Forrest.

As part of the event, Ben Davies

from Chimp Management

delivered a key note speech

to attendees focusing on

psychological well-being

helping staff get the best out of

themselves and others.

Deputy Chief Executive Michael

Forrest said: “I am extremely

proud of each and every one

of our apprentices. Not only

have they thoroughly engaged

with their learning but the care,

compassion and commitment

they have demonstrated is

second to none.

“We have apprentices in a variety

of different operational and

support roles across the trust

with learners of all ages and

backgrounds. Our Education

and Learning Team supports

apprentices every step of the way

and helps them to be the best

they can be.”

Receiving a ‘good’ rating following

a recent OFSTED inspection,

NWAS became the first

ambulance service in the country

to recruit emergency medical

dispatcher (EMD) apprentices

when it welcomed the first

seven learners to this course in

November 2019.

Having since recruited a further

33 learners to this role who

are due to start in the coming

weeks, the apprentices will

receive a nationally recognised

apprenticeship standard in

emergency contact handling and

are all guaranteed a job upon

successful completion.

Speaking of his role, EMD

Apprentice Sean O’Malley said:

“The thing I love the most about

my job is being a part of the

NWAS family but also having a

part to play in saving lives.”

Within its corporate services,

NWAS has apprentice positions in

its ICT, communications, finance,

learning and development, and

workforce development teams

with learning undertaken by

external providers.

All vacancies are advertised on

the trust’s website


On behalf of everyone involved in the production of Ambulance UK, I would like to thank

our fantastic Ambulance Service Staff for the work you are undertaking in these difficult

times and wish you and your families a safe return to normal activity.

We hope during your few break out periods you will enjoy reading the contents of

our latest issue which has been made possible by the following companies via their

advertising support:

Ring Carnation, DS Medical, Ortus, Intersurgical, Edesix, Zoll

It goes without saying that your efforts will be remembered for many years to come and I

sincerely hope you will all be recognised for your outstanding front line support.


Terry Gardner

Publisher - Ambulance UK


For the latest Ambulance Service News visit:




Especially designed for the Emergency Medical Services, Armed Forces and Hospitals


MEDUMAT Standard 2


• Works with or without an oxygen


• The innovative turbine-driven

emergency ventilator maintains

ventilation for approximately 8

hours without requiring an external

gas supply * .

• Supplemental oxygen in

concentrations from 21% to 100%

can be delivered to the patient at

any time using the universally

compatible inhalation tube.

• Space-saving, lightweight and simple

to operate: One of the smallest

turbine-driven ventilators in the


• Immediate overview of major

ventilation parameters in a large

colour display and parallel

presentation of up to three

monitoring curves.

• Differentiated ventilation modes for

high-quality ventilation.

• PRVC mode provides lungprotecting

ventilation at trusted

volume-controlled settings.

• Ideal for non-invasive ventilation.

• Intuitive user navigation.

• Uninterrupted ventilation even

while changing to a new oxygen


* Assuming typical ventilation settings for an adult patient

Available to purchase via the NHS Supply Chain Framework



For more news visit:


Turbine Driven Ventilation


Exclusively available to the UK market from the Ortus Group.

Visit our website to find out more.


Do you have anything you would like to add or include in Features? Please contact us and let us know.


T: +44 (0)845 4594705




Emergency Services

in Humberside

launch ‘Don’t Cross

the Line’ campaign

Humberside Fire and Rescue

Service, Humberside Police,

East Midlands Ambulance

Service and Yorkshire

Ambulance Service have

launched their ‘Don’t Cross

the Line’ campaign, which

aims to reduce the number of

attacks on emergency services


During the period of April 2018

to March 2019, Humberside Fire

and Rescue Service reported a

total of 17 attacks. Of these, 11

were attacks against firefighters.

Of the total number of attacks,

four of these attacks involved

physical abuse, and nine involved

objects being thrown at workers

or vehicles. Objects include bricks

and glass bottles and physical

abuse includes punching and

being spat at.

During the same period,

East Midlands Ambulance

Service reported 168 attacks in

Lincolnshire alone, and stated 100

of these attacks were physical

abuse from a patient aimed

towards a staff member.

Over the last two years Yorkshire

Ambulance Service NHS Trust

has seen a rise in the number

of incidents against staff with a

total of 1,242 reported in 2019

and a fifth of these being physical


From January 2018 to December

2019, 999 Humberside Police

officers were assaulted in the line

of duty. This includes 265 in 2018

and 734 in 2019. They have been

punched, kicked, spat at, verbally

abused and bitten, suffering

bruising, cuts, swelling and even

broken bones.

Chris Blacksell, Chief Fire

Officer and Chief Executive of

Humberside Fire and Rescue

Service said: “Attacks against

our Service staff should never be

accepted as part of the job; one

attack is too many.

“Our main aim with the Don’t

Cross the Line campaign is to

gather the support from members

of our local community to prevent

further attacks from happening.

“I would encourage members

of the public to share our vision

in ensuring we protect our

emergency service workers;

who work to protect them and

ultimately help to save lives.

“We operate a zero tolerance

approach to attacks on

emergency services staff.”

Lincolnshire Divisional Manager

for East Midlands Ambulance

Service, Sue Cousland said:

“We are very supportive of this

campaign as it will help challenge

some of the unfortunate and

unacceptable behaviour faced by

our crews on a daily basis.

“All of our frontline clinicians and

staff who deal with the public

either out on the road or in our

control centre, chose a career with

the ambulance service as they

want to make a positive difference

in their communities.

“It is a very sad reflection that our

staff often encounter verbal and

physical abuse when they are just

trying to do their job.

“I am proud that the team,

despite experiencing some of

these challenges, continue to

demonstrate a high level of

resilience and professionalism

and we need to ensure they are

fully supported by campaigns

such as this.”

Paul Mudd, Divisional

Commander of A&E Operations

in East and North Yorkshire at

Yorkshire Ambulance Service NHS

Trust, said: “Verbal and physical

abuse against any member of

NHS or emergency services

staff is completely unacceptable

and we are doing everything we

can to address this. These staff

are highly trained professionals

who are there to help those in

need and deserve respect from


“We’re delighted to support the

Don’t Cross the Line campaign with

our emergency service colleagues

which we hope will raise the

profile of unacceptable abuse and

aggressive behaviour against staff

and encourage all communities to

protect their protectors.”

Chief Constable Lee Freeman

said: “Whilst we are the police

and we do expect to run towards

danger, it is not acceptable that

we – or any of our colleagues in

the other emergency services -

experience violence whilst doing

our job, and we must take a stand

against this.

“The levels of violence we’re

experiencing can at times be

extremely serious, and the

personal impact on those

assaulted should not be


“Police officers and staff are

all real people with families.

Every one of those injured is a

mother, father, son, daughter or

grandparent. They are victims

of crime the same as anyone is,

and their physical and mental

wellbeing is affected by such


“I have to protect my officers and

staff, and every bit of support

available will be given to anyone

who is assaulted at work.”

Emergency services staff who

have suffered such intolerable

abuse often suffer flashbacks or

stress directly attributed to the

incident and as such may require

time off work.

The campaign fully supports the

Assaults on Emergency Workers

(Offences) Act 2018, which sees

a jail term of 12 months being

handed to those who assault

emergency services workers.



Yorkshire Ambulance

Service is proud to

invest in volunteers

Yorkshire Ambulance Service

NHS Trust has been recognised

for good practice in volunteer

management with the award

of the nationally-recognised

Investing in Volunteers UK

quality standard.

The service has more than 1,000

volunteers working across the

region and providing vital help

and support to the service and the

population it serves. They include

Community First Responders,

Patient Transport Service volunteer

drivers and members of its Critical

Friends Network.

Chief Executive Rod Barnes said:

“We are absolutely delighted

to have secured this important

accreditation. All our volunteers

are a valuable and crucial part

of our team and this standard

is a way of recognising that and

ensuring we maintain the highest

standards for them in the future.

“I would like to take this

opportunity to thank every one of

them for their time and dedication

to the Trust and to the people of

Yorkshire and the Humber.”

The Investing in Volunteers

standard has been designed to

be a rigorous process to ensure

that volunteers receive the best

possible management support

and organisations receive


For more news visit:


maximum benefit from their

volunteers’ contribution.

The standard’s nine indicators of

good practice cover all aspects of

volunteer involvement:

• Planning for volunteer


• Recruiting and matching


• Recognising and rewarding


As part of the accreditation

process assessors spoke to 72

volunteers as well as some of

the Trust’s senior managers and

staff who work directly with its


Volunteer case studies

Dean Warburton, Rotherham,

South Yorkshire

Dean started volunteering as a

Patient Transport Service (PTS)

driver for Yorkshire Ambulance

Service in 2016 and also

volunteers in his local community

as a Community First Responder.

“I started volunteering after my

Dad had a stroke. The ambulance

crew who attended him were

so brilliant. I wanted to give

something back,” said Dean.

“Being a PTS volunteer is a real

passion of mine. To see the look

on a patient’s face when you

arrive at their front door or at the

location of their clinic – they are

so grateful. Knowing that you’ve

taken them to an appointment

they would otherwise have

struggled to get to, to put them at

ease, to know that you’ve made

a difference, to see them smile at

you, it’s just so rewarding.

“There are no words to describe

the rewards you get from doing

this role. To get that ‘thank you’

from a grateful patient, or to get a

patient safely to their appointment

or home and to have made their

day better for them is priceless.”

Les Ford, Beverley, East


Les started volunteering as a PTS

volunteer for Yorkshire Ambulance

Service in 2017.

Les said: “I used to be a taxi driver,

and felt that this would be a suitable

volunteering role for me as I enjoy

driving. However, in this role you’re

not just driving – you’re spending

a lot of time speaking to individual

patients, often hearing about their

ailments and sometimes their

entire life story. As long as you are

interested in life and people then

this is a brilliant role!

“I love that, in doing this role, I am

able to help people that otherwise

would struggle to even get to their


Nathan Greenwood, Dewsbury,

West Yorkshire

Nathan has always been

interested in healthcare so took

the opportunity to volunteer - and

this was his first step to a career

in the ambulance service.

“I saw the Community First

Responder role advertised and

went for it. The training was good

and I got to meet people with

similar interests,” he said.

“As a Community First Responder

you are out and about in your

local community and attending

people before an ambulance crew

arrives. The work is varied – for

example you might just need

to calm them down, deal with

breathing problems or deal with a

cardiac arrest.

“I got to know a lot of the crews

as I attended patients and

through that I found out about

the Emergency Care Assistant

role so I applied and started in

September 2019. This entrylevel

role now gives me the

opportunity to progress towards a




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Ambulance service

recommended as a

good place to work

by staff

Figures released from the

NHS Staff Survey 2019 show a

year on year increase in staff

recommending North West

Ambulance Service (NWAS) as

a good place to work.

Employing over 6,000 staff up

and down the region from Crewe

to Carlisle, the trust has focused

heavily on health and wellbeing

initiatives to support its workforce

including signing the ‘Blue Light

- Time to Change’ pledge to

support mental wellbeing.

Dedicated web pages have been

set up give staff information

and advice on staying happy, fit

and healthy including podcasts,

training and development

opportunities as well as money

saving discounts.

The survey also found

improvements in immediate

managers and senior managers

involving NWAS staff in important

decisions, as well as giving clear

them feedback on their work.

Reviewing the feedback in

comparison to other trusts in

the ambulance sector, NWAS

scored higher than average

in terms of morale, quality of

appraisals, quality of care and

staff engagement.

Nationally, results show that NHS

staff say they are now happier and

more likely to recommend their

organisation as a place to work

than last year.

Lisa Ward, Interim Director of

Organisational Development

said: “We are really pleased

with the results from this year’s

NHS Staff Survey which has

highlighted some really positive


“Our amazing staff are what

makes this organisation so

special and their views are really

important to us.

“We have also placed great

emphasis on supporting and

raising awareness of the Freedom

to Speak Up NHS whistleblowing

policy and a zero tolerance to

violence which has been reflected

in the results.

“It is also important that we

use the results to highlight

opportunities to learn and improve

and although none of our results

saw a significant negative change,

the findings will now be used to

support key improvement goals.”

The survey findings will now be

used as part of a new cultural

improvement project alongside

staff focus groups and individual

interviews to collate information

on how staff feel in order to make

a significant difference.

Responses were collected from

2,774 NWAS staff members who

completed the survey.

Researchers to

investigate method

of growing new blood


A new treatment for stimulating

the growth of new blood

vessels in the heart will be

investigated by researchers at

the University of Bristol thanks

to funding of over £100,000

from national charity Heart

Research UK.


With its shift-long battery life, wide-angle 1080p HD lens and ruggedised exterior,

the VB-400 is purpose-built to capture critical events instantly and accurately.






- NEAS -

For more information, please visit:

Motorola Solutions, Nova South, 160 Victoria Street, London, SW1E 5LB, United Kingdom.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are

used under license. All other trademarks are the property of their respective owners. © 2020 Motorola Solutions, Inc. All rights reserved.


A heart attack is caused by

a blockage of one or more

coronary arteries of the heart,

which prevents blood and oxygen

reaching the heart muscle.

awarded to the University of

Bristol as part of Heart Research

UK’s annual awards for research

into the prevention, treatment

and cure of heart disease.

If paramedics can use this

approach, breathlessness may

be calmed more quickly and

some people may not need to

go to A&E.

Treatment for heart attacks

include reopening the blocked

coronary artery with stents or

bypass surgery, though there are

limitations with these treatments.

Reopening coronary arteries is

often insufficient to achieve a

complete salvage of the heart,

and the damage caused by a

heart attack can lead to heart


A potential new treatment is

to increase the blood flow to

damaged heart tissue by using

drugs that encourage the body to

grow new blood vessels.

The project will be led by Prof

Paolo Madeddu, Chair of

Experimental Cardiovascular

Medicine at the University

of Bristol, who, along with his

team, discovered that an excess

of a protein called BACH1 can

prevent blood vessel formation.

Prof Madeddu and his team hope

to show that the use of BACH1

inhibitors can stimulate the

growth of new blood vessels. If

successful, this would be the first

step in developing them into drug

treatments for heart disease.

This would result in improved

quality of life and reduced risk of

developing heart failure.

Also, this treatment may benefit

people suffering from other

diseases where new vessel

growth is needed, such as poor

blood circulation in the legs, or

damage to other organs, such as

the kidney, brain and eyes.

Prof Madeddu said: “The use

of BACH1 inhibitors is a very

promising area of study that

promises to have a huge impact

on the way that we treat a wide

range of conditions.

“If we are successful, the door

will be opened for a whole new

method of treating people who

have suffered damage to their

hearts. The ability to stimulate

the growth of new blood vessels

will allow us to drastically

improve the quality of life of

patients who may be at risk of

heart failure.

“We’re very grateful to Heart

Research UK for allowing us to

undertake this research.”

Kate Bratt-Farrar, Chief

Executive of Heart Research UK,

said: “We are delighted to be

supporting the research of Prof

Madeddu and his team, which

has the potential to significantly

reduce the risk of people

developing heart failure after a

heart attack.

“Our Translational Research

Project Grants are all about

bridging the gap between

laboratory-based scientific

research and patient care -

they aim to bring the latest

developments to patients as

soon as possible.

“The dedication we see

from UK researchers is both

encouraging and impressive

and Heart Research UK is so

proud to be part of it.”

The £107,726 Translational

Research Project grant was

Last year, Heart Research UK

awarded more than £1.6 million

in grants for medical research

projects across the UK. To

date, the charity has invested

more than £25 million in

medical research via its grants



Yorkshire Ambulance

Service is testing

new ways to

support people with


Paramedics at Yorkshire

Ambulance Service are

taking part in a new National

Institute for Health Research

(NIHR) funded study to see

if training in techniques to

ease breathlessness will help

more people stay at home

rather than being conveyed to


Breathlessness is one of the

symptoms paramedics are

frequently called out for. It is

common in people with heart

and lung conditions and can

become very severe and

frightening. When this happens

patients or family members

often call for ambulance


In a recent study, it was

found that one in five of all

people taken by ambulance to

Accident and Emergency (A&E)

departments called for help

because of breathlessness.

However, a third of these did

not need to stay in hospital and

were discharged home. There

are ways of managing severe

breathlessness that could

be used in a patient’s home.

To test this approach in more

detail Yorkshire Ambulance

Service NHS Trust is part of

the BREATHE (Breathlessness

RElief AT HomE) study, a

collaboration between the Trust

and the Universities of Hull, York

and Sheffield, with support from

the British Lung Foundation.

Eight paramedics working in the

Hull area are taking part over

the next six months. Four will

be trained to use techniques

to reduce breathlessness that

do not involve any medications

and four will treat patients as

usual. All patients who become

involved in the study will agree

to take part.

Fiona Bell, Acting Head

of Research at Yorkshire

Ambulance Service NHS Trust,

said: “This is a first, finding out

whether paramedics can use

an intervention which is widely

used in hospitals and in the

community. If it is successful

there are obvious benefits

for patients and for the whole

urgent and emergency care


Dr Ann Hutchinson, Research

Fellow at the University of

Hull, said: “This is a great

opportunity to see if our

research findings on what

patients need, when they are

severely breathless, can be

implemented by paramedics.

Once we have done this, we will

be able to design a study to test

how effective this intervention

is in enabling some people to

stay at home where possible,

thus reducing the need for

conveyance to hospital –

easing the burden on patients,

their families, the ambulance

services and the hospitals.”


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Pioneering aircrew

visit Wiltshire Air


FORMER crew members of

Wiltshire Air Ambulance paid a

special visit to see the charity’s


The visit was arranged as part

of Wiltshire Air Ambulance’s

30th birthday year and many of

the pilots, police officers and

paramedics who attended were

part of the early, pioneering


Wiltshire Air Ambulance’s history

is unique in the air ambulance

industry because when it began it

shared a helicopter with Wiltshire


The pilots, police officers and

paramedics worked at the Air

Support Unit (ASU), which

operated the helicopter shared

by Wiltshire Police and Wiltshire

Air Ambulance from 15 March

1990 to 31 December 2014. The

crew configuration was a pilot, a

police observer and a paramedic.

In January 2015 Wiltshire Air

Ambulance became a standalone

air ambulance using a

Bell 429 helicopter and in May

2018 the charity moved into

its purpose-built airbase at

Semington, near Melksham.

During the visit to the airbase

earlier this year the former

aircrew saw the advances that

have taken place in both aviation

and medical care.

Among those who visited was

pilot John Ball, who worked at the

ASU for seven years from 1990.

Now retired and living in Scotland

he said: “It was great to be part

of the ASU and to work there at

the beginning. As we were the

first joint police helicopter and

air ambulance in this country we

felt we were pioneers and other

police forces and ambulance

services visited us to see how we


“To be able to give patients a

much better chance of survival

because of the speed and

flexibility of the aircraft was a great


Reflecting on the facilities at

the airbase he added: “It’s

amazing. What we see now is

the progression of Wiltshire Air

Ambulance and how technology

has moved on.”

Another visitor was paramedic

Alan Morris, who first worked at

the ASU from 1990 to 1993. He

latterly became an operations

manager for the ambulance

service in Wiltshire and his

responsibilities included air


Alan, who is retired and lives in

Warminster, Wiltshire, said: “There

was a selection process for

paramedics to work on Wiltshire

Air Ambulance and from the

beginning those of us who worked

on it didn’t want to be seen as

someone special. We wanted to

be accepted by the rest of our

ambulance colleagues in Wiltshire

as paramedics, but we were using

a different mode of transport.

“We had a great rapport with the

pilots and the police observers at

the ASU – everyone did their bit.

We saw it as an honour to work

there and we were ambassadors

for Wiltshire Air Ambulance and

Wiltshire Police.

“As time went on the paramedics

on Wiltshire Air Ambulance

developed additional skills and

this improved the service to the

public. The ambulance service

gives a good grounding for

paramedics before they work on

Wiltshire Air Ambulance and long

may it continue.”

Police officer, Inspector Brian

Murdoch, was involved in setting

up the ASU and was in charge

of it when it began operating fulltime

from 1990 and worked there

until 1993.

Speaking during the visit he

said: “It was wonderful working

on the joint helicopter. Wiltshire

Police’s motto was ‘first and best’

and we laid claim to that for the

ASU because we were the first

combined police helicopter and

air ambulance in the country.”

Brian, who is retired and lives near

Salisbury, Wiltshire, added: “It’s

wonderful to see how Wiltshire Air

Ambulance has developed. While

technology has moved on, what

hasn’t changed among the team

is the nucleus of professionalism,

enthusiasm and commitment.”

Kevin Reed, a former police officer

who worked at the ASU and is

now head of facilities and security

at Wiltshire Air Ambulance, said:

“It was a privilege to welcome

former crew members to our

airbase. Many of them had not

seen each other since working

together in the early 1990s so

it was a great opportunity to

catch up and reminisce on their

experiences in those early and

pioneering years.

“We owe everyone who worked

at the ASU our gratitude, as

collectively they helped paved

the way for the development

of Wiltshire Air Ambulance to

what it is today - a stand-alone

air ambulance delivering critical

care to people who are seriously

injured or unwell.”


Air ambulance KSS

rated outstanding

in all 5 key lines of

enquiry by CQC

Air Ambulance Kent Surrey

Sussex (KSS) has been rated

outstanding by the Care Quality

Commission (CQC) across all

five of its inspection key lines of

enquiry - a level only achieved

by a very small proportion

of the UK’s CQC-inspected

healthcare organisations. It is

the first Helicopter Emergency

Medical Service to achieve this

top rating in all categories/ key

lines of enquiry.

Inspectors rated KSS, a

registered charity, as outstanding

for being safe, effective, caring,

responsive and well-led – the

five key areas which form the

framework of the inspection.

Whilst KSS has been registered

since 2011 this is this first time

the regulations have allowed the

CQC to give a rating.

The CQC report highlights a wide

range of outstanding practices

at KSS including the service’s

‘strong leadership’, ‘thoroughly

patient focused team,’ ‘open

culture to reporting all types of

incidents,’ ‘highly motivated staff’

and ‘strong, comprehensive

systems and processes.’

KSS’s collaboration with local,

national and international partner

organisations to help improve

services to patients was also

singled out. Inspectors praised

KSS’s engagement with its

partners such as local NHS trusts

and the Ministry of Defence.

They also noted that the

continuing development of

staff skills, competence and

knowledge was ‘integral to

ensuring high quality care’. All

staff were ‘actively involved in

activities to monitor and improve

quality and outcomes’ and there

was a focus on ‘openness,

transparency and learning.’

The inspectors were impressed

by KSS’s continual focus on

the ‘safe use of innovative and

pioneering approaches to care.’

This included the service’s


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research into new methods of

treatments and innovative ways

to make patient information

more easily available to all staff

providing care in order to deliver

more efficient and cohesive

treatment and care of patients.

Commenting, David Welch,

Chief Executive of KSS, said:

“Receiving an outstanding

rating from the CQC across

the board is testament to the

dedication and commitment of

our exceptional team, who work

tirelessly to ensure the right

treatments and best possible

outcomes for our patients.

My sincere thanks go to every

single member of Team KSS -

staff, volunteers, partners and

stakeholders - all of whom have

contributed to this amazing


“I am incredibly proud

and privileged to lead our

outstanding team who show

an exceptional commitment to

our patients and to supporting

one another ‘the KSS Way’

with people at the heart of

everything we do. Our health

service is currently faced with

an unprecedented challenge

and we are exploring new

ways that we can best deploy

our experience, expertise and

resources to support the NHS

and the wider community at such

a critical time.”

Dr Helen Bowcock, Chair of the

Board of Trustees, added: “As

a Board we congratulate our

teams for receiving so many

commendations including on our

open and collaborative culture,

our holistic approach to care

and the cohesion throughout our

organisation. We were honoured

to receive a visit from HRH The

Princess Royal in February to

mark our 30th anniversary and

now have the honour of being

rated Outstanding by the CQC.”

Dr Nigel Acheson, Deputy Chief

Inspector of Hospitals (London

and South), said: “The service

has a vision for what it wanted to

achieve and a strategy to turn it

into an action, developed with all

relevant stakeholders. Feedback

from people who use the service

was continually positive about

the way staff treat people; they

thought that staff went the extra

mile and the care they received

exceeded their expectations.”

Philip Astle, CEO of South East

Coast Ambulance Foundation

Trust, said: “I am incredibly

proud to be a partner of KSS and

the fact that the CQC have rated

them so highly is absolutely no

surprise to those of us who work

closely with them. They are a

team full of people who strive

for excellence, are innovative,

enthusiastic and tireless in their

search to improve patient care.

They are fantastic partners who

always seek to maximise the

effect of that partnership rather

than seek organisational gain.”

Operating out of Redhill

Aerodrome and headquartered

in Rochester, KSS provides

world-leading pre-hospital

emergency care whenever and

wherever required to save lives

and to enable the best possible

patient outcomes. Covering

Kent, Surrey and Sussex, KSS

serves a population of 4.8 million

plus those who travel through the

area – one of the busiest in the

UK. Its crews of pilots, doctors

and paramedics fly over 2,500

missions a year, and it was the

first, and only, UK Air Ambulance

to operate its helicopters 24/7.

Of the more than £14m needed

to sustain the service each year,

89% is raised by public donation

and fundraising.

The CQC is the independent

regulator of all health and

social services in England.

The inspection was carried out

at KSS’s Redhill Aerodrome

premises in January 2020.

A copy of the CQC report is

available at

For further information about Air

Ambulance Kent Surrey Sussex:


St John Ambulance

Joins the Independent



The IAA is pleased to welcome

newest addition

St John Ambulance has joined

the Independent Ambulance

Association, having passed all

vetting and background checks

required for membership,

including the requirements of

the Care Quality Commission.

St John Ambulance is assessed

against the same criteria as UK

Ambulance Trusts by the Care

Quality Commission, including

the additional checks required for

those organisations providing a

999-emergency service.

Alan Howson, Executive

Chairman of the IAA comments:

“We’re absolutely delighted to

welcome St John Ambulance

as Members of the Association.

St John Ambulance enjoys an

excellent and deserved reputation

for providing ambulance and

community-based services.

Having participated in one of their

National Operation Meetings I

was struck by the dedication and

passion of the staff to their work

and their commitment to ensuring

high standards of care and

service delivery.

As the largest independent

ambulance provider in England,

St John Ambulance brings

a wealth of experience of

ambulance provision and training

standards, and we look forward to

them playing a full role in the work

of the Association going forward.”

Craig Harman, National

Ambulance & Community

Response Director, St John

Ambulance adds: “As a

national ambulance service,

we understand the challenges

of delivering ambulance care

right across the country. Joining

the Independent Ambulance

Association enables us to share

our experience and to work in

partnership to drive continuous

improvement in the services and

care provided by ambulance

clinicians. Working together will

help us deliver on our strategic

intent to drive standards in the

independent ambulance sector

and within event medicine.”



delighted to


St John

Ambulance as

Members of the


St John


enjoys an

excellent and



for providing

ambulance and




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Patient thanks the

ambulance crew who

saved his life

I’ll be eternally grateful,” said

a Hull grandad when he was

reunited with the Yorkshire

Ambulance Service team who

saved his life.

In January, Rob Thomas was

walking to his home in West Hull

when he felt unwell. The next thing

he remembers is waking up in

hospital after suffering a cardiac


Fortunately when he collapsed,

midwife Jess Westcott was

passing and started administering

CPR. Off-duty Sutton Fields

paramedic Ben Mays also

happened to be driving past and

stopped to help with the lifesaving


Ben said: “I was at the traffic lights

and saw someone performing

CPR so I pulled over and went

to help. Rob had no pulse and

wasn’t breathing so we continued

CPR until my colleagues arrived.”

Paul Cooke and Charlotte

Smith, based at Sutton Fields

Ambulance Station, were first

on scene, followed by Flossy

Roberts-Graham and Corinna

Page, based at Brough, and Hull

West Red Arrest Team paramedic

Steve Dawber.

Seventy-four-year-old Rob said

it was a blessing in disguise he

collapsed where he did, as if it

had happened at home, his wife,

who has MS, would have been

unable to help him.

“I just can’t tell you enough how

fantastic these people are,”

said Rob, who visited Hull West

Ambulance Station to be reunited

with some of his life-savers on 10

March. “I’ll be eternally grateful

to everyone, from the off-duty

midwife and paramedic who

stopped initially, to the ambulance

crews and the staff at Castle Hill

Hospital, everyone has been

marvellous, I can’t speak highly

enough of them.”

Steve Dawber said: “The fact that

the off-duty midwife and Ben were

there so quickly to start CPR gave

Rob the best possible chance of

survival, but you don’t have to be

a healthcare professional to help,

CPR is something that anyone

can learn. If someone collapses in

cardiac arrest, they have a one in

ten chance of surviving. If they get

immediate CPR and defibrillation,

their chances can triple.”

Rob was discharged after

undergoing a triple heart

bypass at Castle Hill Hospital

in Cottingham. He is now

convalescing with his daughter

and son-in-law and is recovering


Yorkshire Ambulance Service

provides free CPR training to

around 45,000 students at

secondary schools on Restart a

Heart Day every year. Secondary

schools have until 3 April to sign

up to be part the event on Friday

16 October 2020. To register your

school, visit


Have-a-go heroes

praised by

ambulance service

Figures released by North West

Ambulance Service (NWAS)

show that more bystanders

than ever before are attempting

to save the lives of people in

cardiac arrest.

A cardiac arrest is when the heart

suddenly stops pumping blood

round the body, starving the

brain of oxygen and causing the

patient to fall unconscious and

stop breathing.

A report from the ambulance

service revealed that bystander

CPR took place in 8 out of 10

cases of cardiac arrest last year;

a figure that stood at just over 5

out of 10 cases in 2014.

Chest compressions, rescue

breaths and use of a defibrillator

are the only way to help a person

in cardiac arrest – without these

interventions the person will die.

Use of publicly accessible

defibrillators has more than

quadrupled in the past five years,

but remains relatively low with

community-based defibrillators

used on just 9.5 percent of the

eligible 3,591 patients.


Where resuscitation was

attempted, men accounted for 65

percent of cardiac arrest patients

and women 35 percent, with 66

years-old the average age of

victims. However, cardiac arrest

can happen to anyone at any

time - 86 patients were children.

It takes the ambulance service six

minutes on average to respond

to these emergencies. But a


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person’s chance of survival

decreased by around 10 percent

for every minute that passes

without a resuscitation attempt.

Around 1 in 10 people survive

an out of hospital cardiac arrest

but where members of the public

stepped in and successfully

resuscitated a patient before the

ambulance arrived, three quarters

of people survived and were

discharged from hospital.

Those resuscitated by a member

of the public with defibrillator

from the community were twice

as likely to survive as those

resuscitated by the ambulance

service, showing that speed is of

the essence in these situations.

With members of the public

able to make a real difference

to the lives of people in their

communities, North West

Ambulance Service has

launched its new ‘CardiacSmart’

accreditation scheme to

celebrate and recognise those

who actively help to increase

survival rates from cardiac arrest.

Organisations, businesses,

schools and other publicly

accessible locations are invited to

apply for CardiacSmart status by

taking active steps to make their

community safer and healthier.

Successful applicants will

be awarded one of three

levels of accreditation status;

accredited, accredited+ and

accredited partner, all of which

are determined by specific

criteria. This includes having

a readily available defibrillator

that is checked and maintained

regularly and making a

commitment to providing lifesaving


Accredited+ status is awarded

to those who have a defibrillator

accessible to the community on

a 24 hour basis by storing it on

the outside of a building in an

appropriate cabinet or space

within their building.

Accredited partners are groups

and communities that champion

the ethos of CardiacSmart with a

sustained effort in the long term.

They continuously promote basic

life-support skills, hold awareness

sessions to give people the

confidence to help a person in

cardiac arrest and arrange for the

placement of defibrillators.

All of those who achieve

accreditation will receive a

certificate, a memorandum of

understanding signed by both

parties and publicity materials

to help promote their life-saving


Paramedic Community

Engagement Manager, David

McNally, said: “Every second

counts in a cardiac arrest so it’s

so important that people in the

community step-in and begin the

simple but life-saving treatment as

soon as possible.

“Doing CPR is the first step – it

pushes oxygen around the body

to prevent or limit damage to

vital organs such as the brain.

Defibrillators make the biggest

difference and are incredibly

easy to use as they speak to you

and tell you exactly what to do.

They will only deliver a shock

to someone who needs it – you

cannot get it wrong.

“The increasing numbers of

people in the North West of

England willing to help in these

situations is something we should

all be incredibly proud of. Through

our cardiac smart accreditation

scheme, we will recognise

those places that make their

communities safer and healthier

by promoting life-saving skills and

having rescue-ready defibrillators

available for nearby emergencies.

“Those who achieve accreditation

will belong to a growing network

of potential lifesavers and

will receive support from the

ambulance service to ensure they

are able and prepared to save


Details of how to apply for the

accreditation scheme can be

found at


AA launches free

breakdown service

for all NHS workers

during Coronavirus


• The AA will keep NHS

workers on the move for free

during the COVID-19 crisis

• Patrols will help NHS staff

who break down on their way

to or from work

• A dedicated phone line has

been set up on 0800 0725064

The AA is launching a free

breakdown service for NHS

workers during the Coronavirus

(COVID-19) crisis.

From Thursday (2 April), NHS

staff who break down on their

way to or from work will be able to

call for help, whether or not they

are an AA member. A dedicated

hotline has been set up on 0800


The service, which is available to

anyone with an NHS ID, includes

free recovery to and from work as

well as help if they break down at


Simon Breakwell, AA chief

executive officer, said: “We all

recognise that everyone across

the NHS is doing an absolutely

vital job and we want to help


“The last thing they need to worry

about right now is a breakdown,

so we’re pleased to be able to

help them with free recovery to

and from work for as long as the

current crisis continues.

“The idea came from numerous

suggestions from our people

indicating that the NHS are there

for us, so we want to be there for


“This applies to everyone in the

NHS from cleaners, porters,

nurses to surgeons, as they are

all crucial. Like the entire nation,

everyone at the AA is incredibly

proud of the work and dedication

of the NHS. We salute them and

hope this assistance will help


Transport Secretary Grant

Shapps, said: “As we look to do

everything possible to combat

coronavirus, it’s crucial that we

put provisions in place so our

NHS workers can focus on giving

life-saving treatment in hospitals.

“Offering free breakdown service

support will keep health workers

moving and is a fantastic example

of how organisations are pulling

together during this crisis.”

Garrett Emmerson, London

Ambulance Service chief

executive said: “It is vital that

all our key NHS people get to

and from their essential work

every day. It is very reassuring to

know that the AA will be looking

out for us should we need their

breakdown assistance to help us

along the way.”

The offer will be available to the

approximate 1.5 million NHS

workers across the UK* while the

crisis continues and reviewed on

a regular basis.

NHS people are encouraged to

register on-line at www.theAA.

com/nhs ** to receive an SMS

message with the dedicated

phone number to speed up any

breakdown response, but they will

still be able to get help from the

AA if they have not registered.


Do you have anything you would like to add or include in Newsline? Please contact us and let us know.




Knife crime related

missions at an all

time high

New figures reveal the extent

knife crime is having on the

front line of our emergency


According to statistics from the

charity Air Ambulance Kent Surrey

Sussex (AAKSS) knife crime is

becoming a part of everyday

shifts for AAKSS crew members.

Since 2013, the paramedics

and doctors of AAKSS have

responded to over 400 critical

knife crime related call outs.

The figures reveal AAKSS critical

missions across Kent, Surrey and

Sussex related to knife crime were

at an all-time high between June

2018 and June 2019. These were

in line with a recent report from

the Office of National Statistics

(ONS) that revealed knife crime

has risen to its highest levels in

eight years.

Between June 2018 and June

2019, there were 75 knife related

critical pre-hospital cases across

the four counties. It was the worst

year of knife crime related call

outs in five years; and an increase

of 32% since 2013, when 57

critical knife crime cases were

responded to.

The data also shows a rise in the

proportion of knife crime victims

treated by AAKSS who are female,

increasing to 12% last year – its

highest recorded level.

According to the figures the

highest number of victims of knife

crime that needed critical care

from AAKSS across Kent, Surrey

and Sussex were in their thirties.

9% of critical knife crime victims

across Kent, Surrey and Sussex

were aged 18 and under, more

than a third (35%) were aged

between 19-29, and over a quarter

(27%) were in their thirties aged

between 30-39. A further 16 % of

victims were aged between 40-49,

8% aged 50-59, 2% aged 60-69

and 3% were in their seventies.

Responding to the figures,

Dr Magnus Nelson, a HEMS

Consultant with Air Ambulance

Kent Surrey and Sussex, said: “It

is concerning that we have seen

this rise in our region and we know,

that as part of our response to

this we will continue to work with

partners to support not only the

immediate care for victims, but

our engagement with partners and

strategies to look at the longer term

reduction in this type of violence.

“Our role in the treatment of

the victims of this type of crime

recognises the importance of

being available 24 hours a day to

provide a response region wide.

Our teams offer the high acuity

clinical interventions sometimes

necessary to treat and stabilise

patients along with the ability

to rapidly transport them to the

region’s Major Trauma Centres.

“These cases are always

challenging and the existing

ability of our teams to work with

the other emergency services to

make a positive difference is vital

in good clinical outcomes.”

For further information on the work

of Air Ambulance Kent Surrey

Sussex visit:

Project to predict


events at University

of Manchester

receives Heart

Research UK grant

A project at the University of

Manchester aiming to develop

a new tool for predicting the

risk of a cardiovascular event

or death in patients who have

already suffered a heart attack

has received a grant of almost

£150,000 from national charity

Heart Research UK.

In the UK, around 7 million people

are living with cardiovascular

disease (CVD), which is

responsible for one in four deaths.

People with CVD are up to five

times more likely to have a stroke,

are six times more likely to die

compared to those without, and

up to half of them suffer a second

heart attack.

There are currently no methods

to predict the risk in this group

of patients, so there is an urgent

need for such tools to help assess

the risk of future cardiovascular

events and deaths in patients who

already have CVD.

The project, which will be led by

Prof Mamas Mamas, Professor of

Cardiology at Keele University and

Honorary Professor of Population

Health at the University of

Manchester, will use medical data

to develop a tool that predicts

the risk of a future cardiovascular

event or death, in people who

have already had a heart attack

with the aim of improving care of

patients with CVD.

The development of such a tool

would improve the quality of care

for patients with CVD by helping

GPs to identify patients at higher

risk of future cardiovascular

events and death, meaning that

lifestyle changes can be made

or appropriate medical treatment

given to reduce their risk.

Prof Mamas said: “This is an

incredibly exciting project that we

hope will be able to make a real

difference to survivors of heart

attacks. If we can accurately

predict the likelihood of them

suffering another cardiovascular

event, then we can intervene early

and hopefully reduce their risk.

“This will not only help to improve

their quality of life, but could

ensure that patients receive

care tailored to their condition,

increasing its effectiveness and

helping to reduce the strain on our

health service.”

Kate Bratt-Farrar, Chief Executive

of Heart Research UK, said: “We

are delighted to be supporting the

work of Prof Mamas and his team,

which has the potential to have

a big impact on how effective

we can be at preventing people

suffering from a cardiovascular


“Our Translational Research

Project Grants are all about

bridging the gap between

laboratory-based scientific

research and patient care -

they aim to bring the latest

developments to patients as soon

as possible.

“The dedication we see from UK

researchers is both encouraging

and impressive and we at Heart

Research UK are proud to be part

of it.”

The £147,816 Translational

Research Project grant was

awarded to the University of

Manchester as part of Heart

Research UK’s annual awards

for research into the prevention,

treatment and cure of heart


Last year, Heart Research UK

awarded more than £1.6 million

in grants for medical research

projects across the UK. To date,

the charity has invested more than

£25 million in medical research via

its grants programme.


For more news visit:



SECAmb work with

Jumbulance Trust to

adapt multi-patient

transfer vehicle

South East Coast Ambulance

Service NHS Foundation Trust

(SECAmb) has teamed up with

charity, the Jumbulance Trust,

to adapt a vehicle to assist

SECAmb with multiple patient

transfers between hospitals as

part of its Covid-19 response.

Traditionally the accessible

holidays and travel charity uses its

Jumbulance medically-equipped

coach vehicles, which are fitted

with stretchers, to give those with

disabilities and severe illnesses,

and other significantly dependent

individuals, the opportunity to

travel in safety and comfort across

the UK and Europe.

SECAmb has commissioned the

charity to provide a Jumbulance

vehicle which it has adapted

further to meet its specification.

The charity will provide drivers for

the vehicle, who have undergone

additional training, while the vehicle

will be crewed by critical care

paramedics. The vehicle, which will

be used in the coming weeks as

required, will be able to transport

up to five stretchered patients at

a time – avoiding multiple trips by

different ambulance crews.

The SECAmb adaptations include

the fitting of a bulkhead aluminium

frame to protect the driver, updating

stretchers to Trust specification,

sealing off all fabric surfaces so

they can be easily wiped clean

and for improved infection control,

fitting a piped oxygen system and

installing clinical waste bins and

hand gel dispensers.

SECAmb Associate Director

of Operations (Resilience), Ian

Shaw said: “I am pleased that we

have been able to work with the

Jumbulance Trust and commission

the charity to help with our

Covid-19 response and prepare for

the potential increase in demand.

The role of these vehicles is usually

very different and we are pleased

that we have been able to adapt

one of their vehicles to help with

our response. I would like to thank

everyone who has been involved

in this important collective work to

help patients.”

Jumbulance Trust Chair, Gill

Berry added: “We are proud

that Jumbulance Trust, a small

volunteer-led charity with

specialist vehicles and dedicated

staff, can help SECAmb with

multiple patient transfers. It is

humbling for us to be able to

give something back and use our

resources in this way. I would also

like to add a huge thanks to all

involved for their commitment to

making this happen.”


volunteers get vital

boost to save lives

Volunteers who respond to

life-threatening emergencies

for London Ambulance Service

have been given three new

response cars to help save

lives in the capital.

The Freemasons have donated

the high spec Volkswagen Tiguan

vehicles - each worth around

£40,000 – to the charity that trains

volunteers to support London

Ambulance Service in its work.

These ‘Emergency Responders’

must pass a rigorous application

and assessment process before

six days of intensive training

where they learn life-saving skills.

After successfully completing the

training, these volunteers respond

to 999 calls in response cars on

blue lights.

Athar Khan, Director of Integrated

Patient Care at London

Ambulance Service, said:

“Our highly trained volunteers

play a vital role supporting the

work of London Ambulance

Service’s medics in the capital.

“These new cars will mean more

lives in London are saved. Acts

of kindness like this keep our

Emergency Responders out on

the road answering 999 calls,

and I would like to thank the

Freemasons for their generous


Sir Michael Snyder, Metropolitan

Grand Master, said

“I am delighted, on behalf of all

London Freemasons, to present

these three fast response cars for

use by the voluntary emergency

responders within the London

Ambulance Service, to further

complement the five cars that

London Freemasons generously

donated just a couple of years


“The work of the London

Ambulance Service is

inspirational in their relentless

efforts in assisting all those

Londoners in time of need. This

role is only achieved by the huge

commitment given by the many

volunteers from various different

walks of life, and I have the

utmost respect for their dedicated

service across the capital.”

The London Ambulance Service

Voluntary Responder Group

charity funds the Emergency

Responder scheme. In 2019,

these dedicated volunteers

gave close to 25,000 hours of

their own time attending 8,272

emergency calls. Of these

emergency calls, an ER team

was on scene first in almost

6,000 cases. They provide a

valuable additional resource in

helping London Ambulance in

treating more than 1.1m patients

a year.

Tim Kirkby has been an

Emergency Responder for nearly

nine years.

He said:

“I do a 9 to 5 desk job so I

initially started volunteering so I

could get out, meet people and

make a difference.

“And most of the time, we really

do. I’m usually the first medic on

scene and that can often make

the difference for the patient:

giving early defibrillation can save

a life.”

At any time, London

Ambulance Service has up to

eight Emergency Responder

crews on the road. There are

currently nearly 150 Emergency

Responders on the team but the

service is hoping to double that



Life Connections - The Affordable CPD Provider:



The Duke of

Cambridge becomes

Patron of London’s Air

Ambulance Charity

The Duke of Cambridge has

become Patron of London’s Air

Ambulance Charity. The charity

funds London’s Air Ambulance

to bring the hospital to the

scene, delivering cutting-edge

medical care when every

second counts.

Last year, The Duke was Patron

of the charity’s 30th anniversary

campaign, during which he flew

with the crew and met staff and

patients from the service. Through

this experience and his own work

as an air ambulance pilot, The

Duke has seen first-hand the

impact of rapid response treatment

for the most critically ill patients.

London’s Air Ambulance has

a world class reputation for

delivering pioneering treatment

at the roadside, delivering urgent

care to the 10 million people who

live and work in London. Primarily

funded by donations made to

London’s Air Ambulance Charity,

the service is also supported

by Barts Health NHS Trust and

the London Ambulance Service

NHS Trust. Barts Health NHS

Trust provides the doctors, some

financial support and the helipad

facilities at the Royal London

Hospital. The London Ambulance

Service NHS Trust provides the

paramedics and the emergency

infrastructure to dispatch the

service 24 hours a day.

Thanks to The Duke’s support

in 2019 at events including

the charity’s 30th Anniversary

Dinner and the Kings Cup

Sailing Regatta, London’s Air

Ambulance Charity was able

to boost awareness efforts and

reach several key milestones in its

30th anniversary campaign. This

included securing £1.4 million

funding to develop new training

and wellbeing facilities for the

London’s Air Ambulance crews.

London’s Air Ambulance was

founded in 1989 and has treated

over 40,000 critically injured

people to date. Crews have

attended most major incidents in

London including 7/7, the Grenfell

Tower fire and recent London

Bridge terror incident. In 2019,

the helicopter and rapid response

cars took an advanced trauma

doctor and paramedic to 1,730

patients whose lives were on the

line, at a cost of £2,080* to make

each mission happen.

Jonathan Jenkins, CEO of London’s

Air Ambulance Charity, said: “We

are honoured that The Duke of

Cambridge has chosen to become

Patron of London’s Air Ambulance

Charity after getting to know us last

year. The Duke truly understands our

work and knows that every second

counts in an emergency.

“We know that with his help, as

well as the continued support of

the public, our crews can reach

those who need them most -

serving the people of London

24 hours a day, every day of the


Medical Director Dr Tom Hurst

said: “We are grateful to The Duke

of Cambridge for backing us on

our mission to save more lives in

London. Critical injury from road

traffic incidents, falls from height,

assaults and other injuries are

the biggest killer of people aged

under 40, however our advanced

trauma doctor and paramedic

teams are dedicated to saving

patients whilst developing

the potential of pre-hospital

emergency medicine.”

For more information on London’s

Air Ambulance Charity, and to join

on its mission to save more lives

visit: www.londonsairambulance.



For further recruitment vacancies visit:


Trust launches

‘Where Best Next’


Isle of Wight NHS Trust has

launched a new initiative

‘where best next’ to help

ensure its patients are

discharged from hospital in a

safe, appropriate and timely


There is lots of evidence to show

patients recover better at home

once their hospital treatment is

complete. Some 35% of patients

over the age of 70 years old

cope less well with daily activities

during hospital admission

compared to how they felt before

they became unwell. Prompt

discharge from hospital to home

contributes to a speedy recovery

and reduces the risk of hospital

associated infections, which has

become an increasing problem.

Dr Mark Connaughton,

Consultant Cardiologist, said

“where best next encourages

you and your family to discuss at

an early stage the plans for your

care once you leave hospital.

“All the healthcare professionals

looking after you will contribute

to these plans and for almost

everyone the discharge plan will

work on the basis that “home

first” is the best option.

“Your needs may best be

assessed in your own home, and

your hospital staff will arrange

this if required. We recognise

that there will be a few people

that will not be able to go home

in the first instance and may

need alternative care in the


“Where best next should allow

earlier and safer discharge from

hospital for you, and should

contribute to a speedier and

more complete recovery.”

Bunzl donates third

vehicle to St John


St John Ambulance has

welcomed a new mobile

treatment centre to its

operational fleet in Greater

Manchester, thanks to a

generous donation from Bunzl


It’s the third custom-built vehicle

that Bunzl has donated to St John

Ambulance, and is already being

used to provide community health

and first aid support in the area.

The mobile treatment centre will

be used by St John Ambulance

at high profile events such as

the Great Manchester Run and

Manchester Pride, as well as

smaller community events. It

could be deployed to emergency

situations in the Greater

Manchester area, if required and

also supports two community


Alex Bonthrone, Divisional

Managing Director of Bunzl

Healthcare commented: “We are

so pleased to provide a treatment

vehicle that will increase the first

aid support for people in the

Manchester area. The vehicle will

enable those with minor injuries to

receive immediate first aid which

will benefit them, and will also

help to take the pressure off our

A&E centres.”

Rob Macintosh, Head of Fleet at

St John Ambulance, said: “We

are delighted to be working with

Bunzl Healthcare to make our

communities safer – this vehicle

is a welcome addition to our

fleet which enables us to make a

difference to those who need it,

as well as reducing the number

of people needing to access NHS


“The generosity and support

of Bunzl Healthcare is hugely

appreciated, and we look forward

to our continuing partnership with


The health charity uses the

treatment centre to support two

important community projects.

Every Saturday night (10pm until

4am), volunteers from St John

Ambulance provide first aid

support to the night-time economy

in Manchester city centre, helping

people get home safely after their

night out and allowing emergency

services to be there for those

most critical patients.

The vehicle, located on Peter

Street, provides a place for

people to be treated for minor

injuries, or simply as a safe haven

whilst they sober up, wait to meet

their friends, or for a taxi home.

This activity ensures that, as often

as possible, patients are seen

and treated by St John without the

need for further NHS care.

And, every fortnight on a Tuesday

evening, St John volunteers work

in partnership with the Bolton

NHS Foundation Trust to support

their outreach work for the town’s

homeless and vulnerably housed.

Based at Homeless Aid UK’s

street kitchen event near Bolton

Town Hall, St John’s first aiders

work alongside NHS nurses

to provide medical care and

support to those who need it.

The treatment centre provides a

confidential area where people

can freely talk about their health in

a more private setting.

To demonstrate the difference the

new treatment centre is making

in the local community, staff from

Bunzl Healthcare’s Manchester

office were recently shown around

the vehicle. They were told about

the important role it’s playing

within the Greater Manchester

area, and St John volunteers gave

first aid demonstrations as well as

showing them the vital equipment

it has on board.

Bunzl has worked with St John

Ambulance over the past five

years, initially to help young

people not in education or

employment to access first aid

skills, and more recently by

donating three bespoke treatment


In 2020, the partnership is

supporting first aid training in

schools, particularly young people

in communities where Bunzl

operates. For more information

on Bunzl Healthcare visit


Do you have anything you would like to add or include in Newsline? Please contact us and let us know.




Physician Response

Unit expansion

supports London’s

Covid19 response

Expert teams of emergency

medics are taking the

Emergency Department to the

patient in rapid response cars

across North East London,

forming a vital part of the

capital’s Covid19 response.

The Physician Response Unit

(PRU) is a collaboration between

London’s Air Ambulance, the

London Ambulance Service and

Barts Health NHS Trust. It is

staffed by a senior emergency

medicine doctor and an

ambulance clinician, and carries

advanced medication, equipment

and treatments usually only found

in hospital. The service responds

to 999 calls, treating patients in

their homes who would otherwise

have often required an ambulance

transfer to hospital.

Since Monday 6 April, the PRU

service is now operating with two

cars and its operational hours

have been extended to run from

8.30am to 11pm seven days a


The Covid-19 pandemic means

that the NHS across the capital

is responding to the biggest

global health threat in a century

while also ensuring that people

who don’t have the virus can still

access the other services they

need in as safe a way as possible.

In response to this, the PRU has

also established new ways of

working to provide care for more

patients in their own homes.

These include:

• Enabling early discharge from

Emergency Departments - ED

clinicians in the Royal London,

Whipps Cross and Newham

hospitals may discharge a

patient in order that they are

visited at home by the PRU

rather than referred for inpatient


• Saving vulnerable/ at risk

patients a trip to hospital –

PRU teams can be tasked to

visit patients that are ‘high risk’

for instance cancer patients

on chemotherapy that would

otherwise need to come to

hospital for assessment.

They are able to perform

an advanced assessment,

do blood tests and other

investigations, and administer

treatments, all in the patient’s


• Taking referrals from inpatient

wards – the PRU has created

a consultant rota so that ward

teams can discharge patients

that they would normally have

to keep in hospital, but can now

be discharged with the safety

net of a review by the PRU in

the community

• Supporting palliative care

services – palliative care

teams at St Joseph’s Hospice

and The Margaret Centre can

liaise with PRU for them to

visit and provide community

review or clinical consultation,

when otherwise patients would

need to be taken to hospital by


These measures will free up

hospital beds and reduce risks

for vulnerable patients by helping

them avoid a trip to hospital.

In addition, the PRU is offering

assistance to the London

Ambulance Service to help with

transfers of unwell Covid-19

patients to the Nightingale

Hospital. This undertaking

will support the large-scale

Nightingale project being

orchestrated by NHS services

across London and will offer the

ambulance service additional

support at a time when it is facing

huge pressure from 999 and 111

calls across London.

Consultant in Emergency

Medicine at Barts Health NHS

Trust & Clinical Lead for the

Physician Response Unit Dr Tony

Joy said:

“The Physician Response Unit

is proud to be expanding our

service and stepping up at

this critical time. By taking the

Emergency Department to the

patient in their home we can

ensure they get the right care

fast, while also reducing risk and

keeping hospital beds free for

those who really need them.

“The launch of a second car

is a huge step forward for the

PRU, allowing us to cover more

hours of the day, delivering safe

and effective emergency care in

the community at this extremely

challenging time.

“This is another way in which

the NHS is ensuring it is still

open for business and there for

everyone during this pandemic,

and while Londoners are

responding to advice on staying

at home, they should still seek

NHS medical help when they

need it.”

London Ambulance Service

Chief Operating Officer, Khadir

Meer said:

“The expansion of the Physician

Response Unit will ensure we

continue to provide the best

possible care for Londoners

and help to reduce the

unprecedented pressure on the

wider healthcare system at this

extremely challenging time.

“The PRU, a collaboration

between both the hospital team

and ambulance clinicians – and

dispatched from our 999 control

rooms - helps bring clinical

expertise into a person’s home,

potentially saving a patient an

avoidable, unnecessary trip to


“Introducing an extra vehicle

means more of our other

ambulance resources will be

available for critically injured

patients in London.

“This is one of a number of

advances the Service has made

to offer more people the right

care for them closer to home,

in their community, without an

unnecessary trip to hospital.”

Jonathan Jenkins, Chief Executive

of London’s Air Ambulance

Charity said:

“At a time when NHS staff are

working round the clock it is

humbling to see blue light

services pulling together, and the

expanded Physician Response

Unit is vital in terms of bringing

the Emergency Department to

the patient and helping the wider

system respond to the Covid-19


“It is down to the unwavering hard

work and determination of Tony

Joy, Bill Leaning, and everyone

at the PRU that we are able to

expand the service in this crucial

way, and at this crucial time, and

they should be incredibly proud.”

As well as carrying state-of-theart

equipment, the PRU vehicle

also has a computer with access

to patients’ electronic records,

allowing the team to review

hospital and GP notes.

The PRU is also using an

innovative new mobile app,

Pando, to manage referrals and

disseminate information within

its clinical team. Pando allows

users to track tasks using the

information-sharing platform, and

the duty team can receive and

communicate clinical information

about patients wherever they are,

enabling timely care and efficient



For more news visit:


In addition, mobile network

The Trust’s Director of Workforce

the aircrew, protect hearing

operator EE have donated

iPhones and an iPad to the

PRU and its expanded service,

covering all associated running

costs, in order to ensure a smooth

communications operation.

Barts Health, London’s Air

Ambulance and the London

Ambulance Service were

the first in the UK to set up a

PRU, launched in 2001. The

innovative model has since been

implemented across the UK,

including Wales, Oxford, Lincoln

and Leicester, with other parts

of the country also looking to

develop similar services.


WMAS scoops award

for it’s support to the

Armed Forces

West Midlands Ambulance

Service has scooped an

award for the work it does to

encourage members of the

Armed Forces to come and

work within the NHS.

The Step into Health Awards 2020

took place on Tuesday 10th March

in Central London and celebrated

the work of employers that are

pledged to support Step into Health.

The programme recognises that

veterans and people leaving the

Armed Forces have transferable

skills and the commitment that

matches many roles within the

ambulance service and wider NHS.

and Organisational Development,

Kim Nurse, scooped the ‘NHS

Advocate for Step into Health’

award jointly with another

shortlisted candidate. The award

recognised her determination

to drive forward engagement

at a local level, her influence to

change behaviour within WMAS

and for her dedicated support

to members of the Armed forces


Kim, who attended the event with

HR Manager Maria Watson and

Military Champions Carl Pockett,

Tim Atherton and Kelly Carr, had

the privilege of being hosted by

His Royal Highness The Duke of

Cambridge for a private reception

at Kensington Palace ahead of the

award ceremony.

Talking about her award, Kim

said: “Staff who have previously

worked in the armed forces are

often ideally suited to roles within

the ambulance service. Many say

that the ambulance service has

the same feel and camaraderie

that they so enjoyed while

serving their country. They see

that they can continue to make

a tremendous impact within the

communities that we serve.

“It was an honour and a

privilege to represent WMAS

and showcase nationally all the

excellent work and commitment

given by our staff at this Step

into Health Awards. The Duke of

Cambridge was interested to hear

about the range of support we

provide to encourage new military

joiners and how our staff, who are

HELP Appeal

provides further

new equipment for


The HELP Appeal, which is

the only charity in the country

that funds hospital and air

ambulance helipads, has

now funded 54 aircrew flight

helmets for Midlands Air

Ambulance Charity.

Historically, the flight doctors

and critical care paramedics at

Midlands Air Ambulance Charity

would predominantly share the

flight helmets, which are used

in flight as protection and to

aid both communications in the

helicopter, and with the ground

control team.

The previous helmets were

several years old and were

due to be replaced, or go

through an extensive servicing

programme. Therefore, the air

operations management team

made the strategic decision

to invest in new equipment,

ensuring each clinician had a

bespoke fit helmet, which has

better hearing protection, and to

further aid infection prevention.

Following extensive research

by the Midlands Air Ambulance

Charity into the most suitable

type for air ambulance

operations, it secured the entire

funding needed from the HELP

Appeal. The new helmets, which

cost £1,800 each, are now

being widely used by the team.

and aid our vitally important in

flight communications about the

incidents the team go to.

“In addition, we are always

looking at ways to future-proof

our service, which is why we

have selected helmets that

are compatible with night

vision goggles, as we further

investigate the demand and

capabilities of flying at night.”

Robert Bertram, chief executive

of the HELP Appeal, adds:

“The Midlands Air Ambulance

Charity deserves the very best

equipment to help them perform

to the highest standard – a

must when someone’s life is

at stake. We knew the huge

impact our donation would

make, so we didn’t hesitate in

providing the £100,000 needed.

This is an exciting string to our

funding bow as we continue

to branch out in funding air

ambulance equipment, while

remaining fully committed to

funding over 40 helipad projects

in the future across the local

region and beyond.”

For more information on

Midlands Air Ambulance

Charity, and how to make the

next Mission Possible, visit or

follow the organisation on social


The awards also recognise the

successes of former armed

services personnel who have been

through the programme and are

now employed in the NHS. As

an ambulance service, the Trust

actively supports reservists so that

they can continue their military role

while also working within the NHS.

undertaking reservist roles are

provided with assistance.

“It is clear there is a real synergy

of public duty values between

those in the NHS and MOD and

I am proud to have played a part

in promoting our organisations

career opportunities to such as

wide audience.”

Ian Roberts, air operations

manager for Midlands Air

Ambulance Charity, said:

“There was a significant

need to replace the old flight

helmets, and this would not

have been achieved without

the significant investment by

the HELP Appeal. The new

helmets are comfortable for

The HELP Appeal relies solely

on charitable donations

and does not receive any

Government funding or money

from the National Lottery. For

more information on the charity

visit or

call 0800 3898 999.


Life Connections - The Affordable CPD Provider:




Timely achievement

for Wiltshire

Air Ambulance

paramedic Craig

Newly qualified Wiltshire

Air Ambulance critical care

paramedic Craig Wilkins is

celebrating his promotion in both

his and the service’s 30th year.

Craig was almost two months old

when Wiltshire Air Ambulance

began operating full time in

March 1990 sharing a helicopter

with Wiltshire Police. The

charity became a stand-alone

air ambulance using its own

helicopter in January 2015.

Craig, who lives in Bath, has

worked at Wiltshire Air Ambulance

since July 2017 and said he is

proud to be part of the team.

“I love working at Wiltshire Air

Ambulance – it is my dream job.

I’m very proud to achieve my

ambition of qualifying as a critical

care paramedic and to do it in

my 30th year and Wiltshire Air

Ambulance’s 30th year is really

special. The service has saved

a generation of people over the

last 30 years and, along with my

colleagues, I’m using my medical

skills to help save the next

generation,“ he said.

Craig met some of the former

crew members of Wiltshire Air

Ambulance and Wiltshire Police

when they visited Wiltshire Air

Ambulance’s airbase recently.

Many of them served on the

helicopter in the early 1990s.

Craig said: “It was such an honour

to meet them. I was at nursery

school when they were working on

the shared helicopter!

“Regardless of the skill set and

the change from having a joint

helicopter to Wiltshire having its

own air ambulance, the mindset

is the same among the former

and current crew. There is that

underlying passion and drive to

provide the best care to patients.

“Wiltshire Air Ambulance was

formed because there was

a clear need to provide prehospital

emergency care to

people who suffer life-threatening

injury or illness and require rapid

transport to hospital. Throughout

its existence Wiltshire

Air Ambulance has been

progressive in how it delivers

care to patients.”

As a specialist paramedic in

critical care Craig can give

advanced drugs for pain relief

and sedation, give pre-hospital

blood transfusions and carry

out surgical interventions at the

scene of medical and trauma


He said: “Being a critical care

paramedic opens up my scope

of practice so I can provide

a higher standard of care to

patients. When I attend patients

they are my world – they are my

responsibility and I treat them

as if they are my own family

ensuring they receive the best

possible care.”

Craig joined Wiltshire Air

Ambulance when the aircrew

and helicopter and the charity

team were based on different

sites. The following year both

teams began working under the

same roof when the charity’s

purpose-built airbase, in

Semington, near Melksham,


Craig said: “Having a purposebuilt

airbase is so much better

for everyone. Having both teams

on one site has meant we have

been able to get to know each

other. Our understanding of how

the charity works has increased

and vice versa with the charity

team understanding how the

operational team works. This

means that we work harder and

support each other as a result.“

Wiltshire Air Ambulance relies on

donations from the community,

businesses and grant-making

trusts to continue its lifesaving


Craig said: “Our volunteers

are amazing people, giving up

their time to spread the word

about what we do and helping

to fundraise. We are also really

lucky to have so much support

from people from all over

Wiltshire, from all walks of life.

“Every penny in a collection

tin is helping to fund Wiltshire

Air Ambulance and I am very

mindful that we are only able

to do what we do thanks to

everyone who fundraises or

donates to the charity.”


Craig Wilkins, critical care paramedic at Wiltshire Air Ambulance

Before he joined Wiltshire Air

Ambulance Craig worked for

six years as a land ambulance

paramedic based at Bath

Ambulance Station. He was also

a learning development officer

with South Western Ambulance

Service NHS Foundation Trust,

a role which included training

emergency care assistants and



For further recruitment vacancies visit:



Long service and


celebrated at annual

awards ceremony

SECAmb staff, volunteers and

members of the public have

been recognised for their long

service and achievements at the

first of the Trust’s annual awards


The ceremony, the first of three to

be held across the Trust’s region,

was held on Thursday 27 February

at The Orangery, Turkey Mill,

Maidstone, Kent.

Staff and volunteers were

recognised for a combined total of

more than 800 years’ service while

Chief Executive Commendations

were presented across a

number of categories including

Clinical Excellence and Quality

Improvement, Demonstrating

Compassion and Respect, and


Deputy Lieutenant of Kent, Dr

Bhargawa Vasudaven, attended

to present Queen’s Long Service

and Good Conduct medals as the

Queen’s representative, while staff

were also recognised for 20, 30 and

40 years’ NHS service. Volunteer

community first responders

celebrated 10 years’ service while

three of the Trust’s chaplains were

thanked for 20 years’ voluntary

service. The longest serving

paramedic to be recognised on the

night was Dartford’s Ann Copson.

Ann, who completed her final shift

before retiring on the day of the

awards, was recognised for a total

of 41 years’ service.

Those presented with Chief

Executive Commendations

included an ambulance team who

demonstrated excellent clinical skill

by delivering an astonishing 21

shocks to save the life of Tunbridge

Wells man, Peter Collins’. Peter and

fiancée Chris were reunited with the

Paddock Wood team on the night.

Elsewhere, Deal teenager, Emma

Boughton, was recognised for her

efforts in attempting to save the life

of a neighbour who had collapsed

on a flat roof and paramedic Chris

Fuller for the leadership qualities he

showed when attending a serious

assault in Maidstone last summer.

In a new category introduced this

year, the People’s Hero Award,

members of the public nominated

a SECAmb member of staff for

special recognition. Hastings

paramedic, Amanda Paine, picked

up the inaugural award, for her

actions in performing CPR on local

man Dave Lee, when off duty at a

restaurant celebrating her wedding

the day before.

SECAmb Chief Executive Philip

Astle said: “I was delighted to

attend the first of our awards

ceremonies and congratulate such

a variety of worthy commendation

winners as well as staff and

volunteers being recognised for

their long service.

“This was the first SECAmb awards

ceremony I have attended since

joining the Trust as chief executive

and I am extremely proud of the

hugely talented and committed

staff who work for SECAmb.

“I would also like to pay tribute to

the public we have recognised.

They should all be very proud of

their actions in saving lives.

“Of course, these awards

showcase just a small number of

examples of the amazing work

which goes on across our region

every day and I would like to thank

all our staff for their professionalism

and commitment to communities

across our region day-in, day-out.”

Details of every award winner

can be found below – for further

information on each award,

please see the awards booklet.

Please note that this is the first

of three awards ceremonies so

only those staff named below

received their awards on 27


Chief Executive


Clinical Excellence and Quality


Paul Stocker – Hazardous

Area Response Team, (HART),

paramedic Paul, saved hundreds

of hours by producing an online

automated app-based system for

vehicle checking, inspection and

fault reporting on the Trust’s HART


Clinical Excellence and Quality


Emma Strangleman, Leanne

Adams, Robert Smith, Alexander

Smith, Stuart Plumbley, Gary

Balderston, Stefani Sukoska – For

their persistence and clinical skill

in saving the life of Tunbridge

Wells man Peter Collins which saw

them deliver a total of 21 shocks

with a defibrillator.

Demonstrating Compassion

Thanet team, Hollie Finch, Charlie

Kennett, Adam Watts, Andy

McBride, David Latham – For

their efforts as a team to help a

distressed child who had very

complex health needs.


Chris Fuller - For the leadership

qualities he showed when

attending a serious assault in

Maidstone last summer.


Sean Daisy – For his leadership

skills in his work in the integration

of the Trust’s 111, 999 and urgent

care services.

Public commendation

Emma Boughton – Deal teenager

Emma, was recognised for her

efforts in attempting to save

the life of a neighbour who had

collapsed on a flat roof. She was

aged just 14 at the time.

People’s Hero Award

Amanda Paine – For saving the

life of Hastings man Dave Lee by

performing CPR when off duty

at a restaurant celebrating her

wedding a day earlier.

Queen’s Ambulance Service

medals for Long Service &

Good conduct (20 years) were

presented to:

Victoria Coulling – Medway

Rachel Barton - Ashford

Karen Downie – Coxheath EOC

Paul Eldridge – Ashford

Ann Holt – Medway

Emma Howard - Isle of Sheppey

David McQuillan - Ashford

Edward Pearson - Ashford

Lewis Price - Thanet

Angie Rogers - Medway

Gavin Thompson - Dartford

Stephan Tucker - Ashford

Peter Waterman - Sittingbourne

20 years’ NHS Long Service


Jo Russell - Thanet

Adriano Serrecchia – Wadhurst

Kathryn Spratling - Medway

30 years’ NHS Long Service


Chris Billett – Paddock Wood

Kim Broad – Dartford

Andy Davis – Paddock Wood


Mark Harrison – Whitstable

John Lynn - Dartford

Sue Orchard – Herne Bay

Andrew Smith - Ashford

Nicholas Wakefield - Ashford

Frances Ward - Ashford

Michaela Young - Thanet

40 years’ NHS Long Service


Anne Copson - Dartford

Volunteer’s 10 Years’ Long

Service Award

Gareth Aldridge, CFR –


Steve Joyce, CFR – Hoo and


Anthony Mogridge, CFR –


Barbara Muir, CFR – Snodland

Volunteer’s 20 Years’ Long

Service Award

Reverend Paul Fermor – Deal

Reverend David Jones –


Reverend Donald Lugg –



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preferences, then making

Patients’ preferences are then

idea of what patients wish for

Ambulance service

takes front-line role

in scheme allowing

Norfolk and Waveney

patients to express

their treatment


and recording clinical

recommendations with a

healthcare professional based

on those. This includes (but is

not limited to) cardiopulmonary

resuscitation (CPR).

ReSPECT is a national initiative

which is being rolled out across

a wide range of healthcare

recorded on a standardised,

easily recognisable form that is

used and recognised by health

and care professionals.

As frontline providers of

emergency healthcare, EEEAST

is an enthusiastic supporter of

the initiative and is providing

training and information to

in their treatment and provides

guidelines on how to respect

those wishes.

“We would recommend this

to anyone making end-of-life

plans, but also to people with

long-term conditions that might

want to make their preferences

known in the event of an

East of England Ambulance

Service NHS Trust (EEAST)

has signed up to the new

ReSPECT process that

provides a written record

of patients’ treatment


services in Norfolk and

Waveney from March 18th 2020.

The ReSPECT process

aims to encourage

individuals to consider,

discuss and document their

recommendations for their

crews on how to respond to

patients’ wishes on a ReSPECT


Dr Tom Davis, Medical Director

for EEAST said: “This is an

excellent way for patients

to let our crews know what


The scheme is being led

in Norfolk and Waveney by

the NHS Norwich Clinical

Commissioning Group, and will

be launched to the public on

March 18th 2020.

The Recommended Summary

Plan for Emergency Care and

Treatment (ReSPECT) is an

approach to patients thinking

about and discussing their

future care and treatment

clinical care. This includes

decisions about CPR, but also

focuses on treatments that

should be considered as well

as those that are not wanted, or

would not work.

treatments they do, or do

not want in the event of an

emergency, when they may

not be able to communicate

those wishes themselves. It

gives our clinicians a clear

Further information about

taking part can be found at

the national Respect website:



EEAST Staff answer questions about CPR from members of the public at a recent event held in Norwich to raise awareness

of the ReSPECT programme.


For further recruitment vacancies visit:


Call for healthcare

workers to be

first responders

for ambulance

service through the

GoodSAM app

When someone goes into

cardiac arrest, getting help

within minutes can save a life.

GoodSAM is a community of

registered responders willing to

assist during a cardiac arrest until

ambulance crews arrive.

Many are off-duty doctors, nurses,

paramedics and other members

of the emergency services.

Others are members of the public

trained in basic first aid and

qualified to perform lifesaving

cardiopulmonary resuscitation

(CPR). The app uses GPS

technology to alert trained first

responders to nearby lifethreatening


When an emergency call is

directed to one of the GoodSAM

emergency operations centers,

the app automatically notifies

nearby responders.

If the responder is available,

they can accept the alert via the

GoodSAM app and make their

way to the patient in need. If the

volunteer responder is unable to

accept the alert, it will get diverted

to the next nearest responder. The

responder is also advised of the

location of the nearest defibrillator.

EEAST of England Ambulance

Service NHS Trust (EEAST) started

using the app in June 2019 to alert

nearby responders during those

vital minutes while ambulance

crews are on their way.

More than 1,200 responders have

signed up to respond for EEAST,

with six successful survival-todischarge

outcomes for patients

where a GoodSAM responder has


This is just one of the incidents:

We received a 999 call for a 44

year old male in Welwyn Garden

City with chest pain.

While we were taking the call, he

went into cardiac arrest.

The GoodSAM app was activated

and off-duty EEAST employees

Keiran Robinson, Vicky Baughan,

Ruby Mahy, Lilly Moran, and

Lawrie Medina were on the scene

within seven minutes with a

portable defibrillator and began

resuscitating the patient.

Our ambulance crew Scott Wilson

and Dan Boreham, along with

Gary West in the rapid response

vehicle arrived and the patient was

shocked a total of seven times.

Paramedic Vicky Baughan, one of

the GoodSam First Responders


“Before the first EEAST crew

arrived, we had shocked this

patient twice and completed

many rounds of CPR. And then

we stayed to assist the crew.

“After a little while the patient was

sitting up talking to us.

“I visited the gentleman in hospital

a few hours later when I started

work with EEAST and doctors

think there is a very good chance

of survival with a good outcome.

“I genuinely think that had we not

all responded to this gentleman

with the defibrillator and arrived so

quickly that there would be a very

different outcome now.“

The GoodSAM app in now

entering its next phase and

nationally governed healthworkers

(such as GPs and Paramedics)

can be part of EEAST’s GoodSAM

responder community and

deployed by EEAST’s emergency

operations teams.

If you are already signed up to

GoodSAM, you do not need

to take any action – you will

automatically be added into

EEAST’s responder community.

If you are a healthcare worker

and are interested in becoming a

GoodSAM responder, please go

to and

sign up.

An EPiCC response

to emergencies and


The future media and

communication response to

emergencies and disasters

within the UK will be shaped by

a new not for profit organisation

launched on Tuesday, 4th


EPiCC (Emergency Practitioners in

Crisis Communication) will support

the development and delivery of

effective crisis communication by

providing a network for all who

practice and operate in this arena to

share good practice, train, learn and

exercise within a safe environment.

Director of EPiCC, Chris Webb,

the former Head of News and

Deputy Director of Public Affairs

with the Metropolitan Police said:

“EPiCC is built around three core

principles. The need to Prepare,

Plan and Practice. Having led the

media and comms response to

emergencies and major incidents

for almost 30 years, I understand

the benefits that an organisation

like this will bring.

“In 2017 and 2018 I was invited to

deliver key note speeches to EMPA

(Emergency Media and Public

Affairs) a not for profit organisation

in Australia and New Zealand who

work with comms professionals

from the public and private sectors

to enhance and improve their

response to disasters. EMPA has

made a real difference to how

those two countries now handle

such incidents.

“Over the last 12 months I have

been working with partners involved

in the emergency response at a

national level here in the UK to

set up a similar model and I’m

delighted that the vision has now

become a reality. There will continue

to be a close working relationship

between EPICC and EMPA.”

EPiCC is supported by a Board

of Advocates with wide-ranging

and extensive experience of

emergency management and crisis

communication across a broad

range of incidents and sectors.

As well as enhancing what they

deliver, through their knowledge,

skills and international networks,

they help to ensure EPiCC stays

up to date, relevant and responsive

to the rapidly changing nature of

emergency management and crisis

communication in today’s society.

Advocate Alec Wood, the former

Chief Constable of Cambridgeshire

Police said: “Effective crisis

communication must be at the

heart of an effective emergency

management response for any

organisation that provides services

to the public. Ultimately the quality

and timeliness of information

during an emergency can save

lives and keep people safe.”

“Developing and enhancing the

skills of your people is key. If you

fail to plan, you will plan to fail.

One can only fully prepare when

decisions are based on a sound

understanding and comprehensive

knowledge of what to expect

during an emergency or crisis. The

training and coaching from EPiCC

gives greater confidence, should

the worst happen.”

You can find out more about EPiCC

by visiting or

follow us on Twitter @UKEPiCC


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recognised as

‘unsung heroes’

Recognised for their creative

campaigns and quirky social

media tactics, North West

Ambulance Service’s (NWAS)

Communications Team has

been celebrated at the Unsung

Hero Awards 2020.

Having taken place at The Hilton

Hotel, Manchester on 28 February

2020, the Unsung Hero Awards

are exclusively for non-medical,

non-clinical NHS staff and

volunteers whose achievements

go above and beyond in support

of our National Health Service.

With tough competition from

Blackpool Teaching Hospitals

NHS Foundation Trust and

Northamptonshire Healthcare

NHS Foundation Trust, the

team took home the award in

a new category for 2020, NHS


Recognised for “launching

successful campaigns that are set

to make a positive difference to

both staff and the general public’s

lives”, the judges’ comments

reflected on the team’s winter

campaign which made people

aware of actions they could take

to stay well and what to do when

needing help.

The campaign used popular

phrases and cheeky acronyms

such as ‘fake news’ and ‘WTF

– ways to fail’ to grab attention

and highlight real-life examples

of people who had used 999


Working on all aspects of

communications, the team is also

responsible for the trust’s press

office and an out of hours service

as well as internal and external

communications, public affairs,

stakeholder and community

engagement, FOI requests,

videography, social media and

the trust’s web and intranet


In their nomination, managers

cited the work of the

communications team as

“boosting staff morale – when

staff were really feeling the


Salman Desai, Director of Strategy

and Planning at NWAS said: “It’s

fantastic to be recognised at

this prestigious national awards

ceremony. The team are great at

shouting about the achievements

of their colleagues so it’s a real

treat for them to take centre stage

and be celebrated for their hard

work too.

“The team supports all the

services the trust provides from

our 999 emergency response,

to patient transport, NHS 111

and corporate projects. They act

as the voice of the organisation

and aim is to bring to life our

organisation’s vision and values

through compelling narrative that

connects with our wide variety of


“Putting patients at the heart

of everything they do, the team

use creative and innovative

approaches to make their

messages stand out whilst using

money responsibly. This award is

great achievement and very well

deserved, I am incredibly proud.”

Keep up to date with NWAS by

following them on Twitter,

@NWAmbulance, Facebook,

nwasofficial and Instagram,




to be


at this






North West Ambulance Service’s Communications Team is presented with an Unsung Hero Award by Director of Communications and Engagement

for London Ambulance Service, Antony Tiernan (third from left) and host Jake Mills (far right).


For further recruitment vacancies visit:


LAS News

London Ambulance Service

appoints Syma Dawson

as Director of Corporate


London Ambulance Service announced

that Syma Dawson will join the Trust as its

new Director of Corporate Governance.

She joins us on 1 April from the Royal

Marsden NHS Foundation Trust where she

has led the corporate governance team

for eight years as Associate Director of

Corporate Affairs.

Syma has worked in a range of National

Health Service organisations including the

North East Ambulance Service where she

was first struck by the invaluable contribution

ambulance services make to the NHS.

Heading the Corporate Governance

Directorate, Syma will be responsible for

ensuring the right rules, processes and

systems are in place so that the organisation

performs effectively and lawfully.

Syma said:

“I’m very much looking forward to joining

London Ambulance Service and working to

ensure we provide the best possible care for


“For me, good governance helps good

decision making which means better

performance and outcomes for patients.

“I am really excited about finding ways to

continuously improve the care we provide and

supporting the board to deliver its ambitious

strategy for future services in London.”

She will be taking over from Philippa Harding

who leaves London Ambulance Service to

pursue other opportunities at the conclusion of

a two-year fixed-term appointment as Director.

Syma will report to Chief Executive Officer

Garrett Emmerson who said:

“I’m delighted to welcome Syma to my

leadership team and to London Ambulance


“Syma has an impressive track record in

corporate governance roles and the National

Health Service more widely and I know she will

bring that passion and leadership to our service.

“I would like to put on record my thanks to

Philippa for the huge progress of recent years

establishing effective and robust corporate

governance across the organisation.”

Syma graduated from Leeds University where

she studied Politics and Parliamentary Studies,

Political Science and Government. She is an

Associate of the Chartered Governance Institute

and a Chartered Secretary by qualification.

London Ambulance Service Syma Dawson


Ambulance UK welcomes the submission of

clinical papers and case reports or news that

you feel will be of interest to your colleagues.

Material submitted will be seen by those working within the public and private

sector of the Ambulance Service, Air Ambulance Operators, BASICS Doctors etc.

All submissions should be forwarded to

If you have any queries please contact the publisher Terry Gardner via:


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