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Jeweller - June, Edition I 2020

• Classic hits: the bestselling products that continue to delight customers • Refined strategy: how jewellers can benefit from refining stock during COVID-19 • Fair comment: latest news and updates on the September jewellery show

• Classic hits: the bestselling products that continue to delight customers
• Refined strategy: how jewellers can benefit from refining stock during COVID-19
• Fair comment: latest news and updates on the September jewellery show

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JUNE <strong>2020</strong><br />

Contents<br />

This Month<br />

Industry Facets<br />

8 Upfront<br />

22<br />

10 YEARS AGO<br />

Time Machine: February 2010<br />

10<br />

FACTS & FIGURES<br />

COVID-19 Update<br />

24<br />

MY STORE<br />

Sheila Fleet<br />

28 REFINING FEATURE<br />

Precious metals<br />

4ARABELLA RODEN explores how<br />

COVID-19 has impacted the refining<br />

industry and how jewellers can benefit.<br />

12 Bestseller Showcase<br />

14 News<br />

27<br />

52<br />

54<br />

LEARN ABOUT GEMS<br />

Blue & green tourmalines<br />

MY BENCH<br />

Richelle Perks<br />

SOAPBOX<br />

Catherine Craner<br />

12 BESTSELLERS<br />

4Where to find this product?<br />

Turn page to find out.<br />

Features<br />

28<br />

REFINING FEATURE<br />

Liquid gold: Refining and COVID-19<br />

34<br />

TRADE SHOW FEATURE<br />

State of the fairs<br />

Better Your Business<br />

40<br />

BRANDING STRATEGY<br />

Use narrative cues to connect with consumers, writes DENYSE DRUMMOND-DUNN.<br />

27 LEARN ABOUT GEMS<br />

4Blue and green tourmaline<br />

The tourmaline series<br />

continues with a closer<br />

look at the oceanic hues<br />

of Paraìba, indicolite and<br />

verdelite.<br />

44<br />

46<br />

48<br />

SELLING<br />

IAN ALTMAN provides insights into building a culture of sales excellence.<br />

MANAGEMENT<br />

DAVID BROWN reveals the critical factors to support and lead your staff right now.<br />

MARKETING & PR<br />

Consistent marketing and service boost repeat sales, writes SUE COCKBURN.<br />

50<br />

LOGGED ON<br />

MANDY EDWARDS explains the best metrics for measuring social media success.<br />

52 MY BENCH<br />

4 Meet the jeweller<br />

behind the masterpiece.<br />

FRONT COVER Italian<br />

brand Nomination embodies<br />

cool, contemporary style.<br />

Distributed by Timesupply.<br />

<strong>June</strong> <strong>2020</strong> | 5

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