2019 Impact Report

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EVELYN D. REINHART

GUEST HOUSE

2019

IMPACT REPORT




2019 WAS AMAZING FOR

THE GUEST HOUSE!

In December, we surpassed a remarkable

milestone serving more than 8,000 families

since opening our doors five years ago. It is

humbling and inspiring to know more than 1,200

families per year seek respite here to be with

a loved one while they seek quality medical care.

We are here to help relieve a part of the burden.

When a family is checking in at 1:00 am after a

stressful journey, we welcome them with open

arms. The heart and soul of the Guest House is to

shower guests with hospitality and to comfort them through in-kind

donations like healthy meals and handwritten notes. We support

the daily needs of our guests through the continuous support

of volunteers and through generous donations like household

supplies, hospital-to-go bags, and many more wish list items; these

contributions also help sustain our operation. Our mission represents

faith, hope and an opportunity to deliver families to wholeness in a

home away from home.

Amidst the devastation of the 1824 French Revolution, the founding

Sisters of Bon Secours delivered hospitality and support to the sick,

the dying, and the poor in their homes. We also aim to serve those

in need, especially the most vulnerable guests. It is our honor to

provide this hospitality regardless of a family’s ability to pay.

Do not

neglect to

show hospitality

to strangers, for

by this some have

entertained angels,

without nowing it. ”

– Hebrews 13:2

Lisa Patten,

Executive

Director

We have been extremely blessed by the notes and stories of

gratitude from our guests that we plan to compile them in a

book with the help of the University of Richmond Bonner

Center — one of many partnerships that enrich the

mission and the lives we touch. Stay tuned!

We cannot serve these families without our donors,

the Bon Secours family, our healthcare partners,

our volunteers, the guests we serve, and

our expanding community of followers.

Thank you.


2019

YEAR IN REVIEW

BY THE NUMBERS

1,705

FAMILIES

SERVED

WITH AN

AVERAGE

STAY OF

2.5 DAYS

MORE THAN

1,400

GUESTS COULD NOT AFFORD

THE SUGGESTED DAILY ROOM

RATE OF $45.00

FAMILIES FROM

47STATES

OUR

FAMILIES

SAVED

MORE THAN

$570,000

because our room rate is $155 less than

the average hotel in Richmond

GUEST HOUSE GROWTH

OCCUPANCY & NIGHTS SERVED

ROOM

NIGHTS

3,690

140

Guest meals

made by volunteers

RAISED MORE THAN

$68,000

PERCENTAGE

20 40 60 80 100

877

nights

26%

2,280

nights

2,204

nights

2,961

nights

3,610

nights

3,690

nights

39% 38% 51% 62% 64%

2014 2015 2016 2017 2018 2019

504 VOLUNTEER

HOURS


THE CORNERSTONE OF OUR MISSION

Our volunteers that teach,

inspire, empower, connect and

define our ministry of hospitality

are the cornerstone of our

mission. Susanne Mitten started

faithfully volunteering at the

Guest House when her son,

Cameron Mitten, began high

school nearly 6 years ago. He

was so inspired by watching her

help others that he gathered a

group of his friends and they

started volunteering. Last year,

the group won an award for

their philanthropic efforts.

nonprofit organization, Pink and

Pearls, she met Tina, a vivacious

mother and spiritual warrior

who was receiving treatment

at St. Mary’s Hospital. Susanne

mentioned the Guest House to

Tina and she learned that her

family was eligible to stay with

us since they lived over 30 miles

away. When Tina had surgery,

her husband, Garcia, and their

children stayed with us for a

week and again later in the year

for another week.

Because of Susanne’s heart for

our community, she was able to

connect us with a great family

and another organization with

a similar mission. Her efforts

came back around full circle.

Cycles of support just like the

story of Susanne and Tina are

what make volunteering so

important to us.

Over the years, Sussanne and

Cameron’s high school frends

have made monthly dinners for

our families and has increased

her involvement to also

volunteer every Monday. She’s

an active volunteer throughout

the Richmond community and

while working with another

Volunteering is so

much more than

providing us a service;

it is providing families

with the comforts of

home and easing their

hearts during trying

times--and sometimes

it is connecting a

family with Guest

House so they can, in

turn, be relieved from

their burdens.


EMMETTE’S JOURNEY

I genuinely believe that the Lord

sends you where you need to

be, and through my husband

Emmette’s care – this is where

we needed to be.

We came to St. Mary’s this past

September for an appointment

with Dr. Roberta Bogaev in

cardiology after other hospitals

and doctors had told us that

there was nothing else they

could do.

Late September through

November, with code blues,

stomach bleeds and a stroke,

Emmette’s condition was

fluctuating to the extremes.

One of the nicest things they did

was LET me do the dishes.

They understood my need to

stay busy and distracted. Helping

fold laundry, do the dishes and

organize my own room was a

gift and a way for me to have

control when I felt like I didn’t

have control over anything.

Sandy was the

featured guest speaker

at Rockin’ on the

Avenue 2019

The Guest House became my

home through all of this. I was

emotionally exhausted; I missed

my own home and my family

and friends.

But the love and compassion

I felt here each time I

walked through these

doors brought me

peace and comfort.

Emmette needed

me, and I needed

them.

Sandy &

Emmette

They remembered my birthday.

November 5th was a particularly

emotional day, but I was greeted

with balloons and a cake!

Dr. Bogaev knows the value

of the Guest House and the

importance of having loved

ones nearby as she cares for

her patients. I was able to carry

that level of synergy with me

as I engaged with the other

families here.

I bonded with children in town

for therapy and a woman who

was caring for her mother. I was


ROCK

IN’

ON THE AVENU E

featured guest speaker

Sandy Mohler

“I believe the

Lord sends

you where you

need to be.

I was greeted

with open

arms by the

friendly and

understanding

staff and

volunteers

at the Guest

House. This

became my

home away

from home and

I will forever

be grateful.”

even able to visit her mother

when she had to go back home

for a while.

The staff and volunteers here

not only bring care and comfort;

they inspired us to share

that same care and comfort

with others that are facing

uncertainty and fear.

But I will say – the most

important thing Lisa, Scott and

the others told me was that it

was OK. It was OK to be scared.

It was OK to be tired. It was OK

to rest. It was OK to not be OK.

The Guest House is warm and

inviting and I will always be

grateful for the unbelievable

love and compassion shown

to me.

It takes a village to run

a beautiful home – and

I see an incredible

village here in front

of me.

CONTACT US!

Evelyn D. Reinhart Guest House

1100 Libbie Avenue

Richmond, Virginia 23226

804-287-7300

reinharthouse.org

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