ADN

jvahaly

VOL. 5, NO. 2 SUMMER 2020

MOTORCYCLE

DETAILING


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CONTENTS

The Importance

of Efficiency in Your

Detailing Business. ....... 4

Innovations . ............. 6

Business of Detailing . .... 8

Staying Strong and

Being Prepared ...

Business Cents . ......... 10

Help is Out There

Detail Doctor . ........... 16

The Big Three

Industry News .......... 19

Cover Story . ............ 24

The Color of Money

The Ida Is Here

To Help . ................ 31

Vol. 5, No. 2, Summer 2020

Publisher: Jackson Vahaly

Editor: Debra Gorgos

Design: Katy Barrett-Alley

Auto Detailing News is published 4 times per year

and is independently owned by Jackson Vahaly.

Web address is www.autodetailingnews.com

All inquiries should be directed to:

Auto Detailing News

110 Childs Ln. Franklin, TN 37067

jacksonv@autodetailingnews.com

Copyright © 2020

2 Dollar Enterprises/Auto Detailing News

All Rights Reserved.

One More Thing ...

There is a mindful juxtaposition between

using this platform for hard-hitting, somber, or

in contrast, hopeful-contemplation, or using it

for lighthearted repartee. I, in light, of recent

events, will try and do a bit of both. Not to

promote my own stance on pandemical chaos

and civil discord, but to simply tell any of you

who are hurting: You are important. These are

trying times. No one is making light of the fact

that some of you have lost money, lost hope or,

are simply feeling down.

This pandemic alone has been gut-wrenching,

bizarre, uncertain, numbing and draining.

Customers have changed. Your role as detailers

has changed. Customers are looking for sanitized

vehicles, governments are determining

who is allowed to be open. There is so much

misinformation and viral untrue statements,

where can you turn? First, in an unsponsored

plea, I cannot stress enough the fortitude of the

International Detailing Association. Yes, we are

friends, but my unbiased promotion, it truly

is the hub for information during this time, as

well as a cornerstone for the every-man/woman

detailers. Visit the https://the-ida.com/page/

COVID-19_Resources for more information.

Next, the Small Business Association seems

to be continuously updating its arsenal of financial

assistance information. Visit https://www.

sba.gov/ for more information.

As for what is happening across the nation in

terms of protests, anger, cries for equality and

accountability, I hear you. I see you. And, I hope

you know this magazine is staffed by people who

stand with you. If you are hurting, I am sorry. I

want this magazine to be a respite from all that

is happening, but I just had to say that first.

As for some good news, we are now in our

fifth year of publication. I can remember back

in 2015 when Publisher Jackson Vahaly called

with the job offer. It was an easy sell. I took

the job right away. The first five years of any

publication are hot and cold, but, honestly, I am

so proud of every single issue, and grateful to

all who have contributed with their stories and

provided advertisements.

In this issue, we cover motorcycle detailing.

I thought it would mainly be a showpiece for

before and photos as the pictures are so beautiful,

but we have also provided great tips and

Letter from

the Editor

information. If you’re a motorcycle detailer,

do you also ride? Do you notice a change in a

motorcycle customer and a car customer? Also,

please enjoy the Yvan Lacroix article — he is

a dear friend and he taught me how to use a

dual action buffer. There is some great content

throughout the entire magazine I hope you all

enjoy and appreciate it.

And, one more thing before I sign off. I saw

this meme online and thought it was funny:

Also, I found this picture of a sign online and

thought I would share:

Peace and love to all.

Until next time,

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 3


The Importance of Efficiency

in Your Detailing Business

By Yvan Lacroix, IDA CD-SV

You’re doing what you love, detailing cars every

day. So, you may wonder why you should care about

increasing your efficiency. It comes down to the simple

equation: Time = Money.

As a professional detailer, you sell your knowledge,

skill and expertise to customers. You’ve learned

the best techniques, invested in the proper tools and

equipment and built your reputation. That dedication

to a professional approach means your customers

are happy to pay you for your time.

While you can buy more supplies, nobody’s yet figured

out how to squeeze more than 24 hours in a day.

That’s why efficiency is so important. Paying attention

to how you spend your time and a better workflow

means you’ll earn more profit.

Increased profits, while great for your wallet, also

allow you to expand your services, add new staff, equipment

and machinery. In addition, you’ll be able to invest

in marketing and participate in more training.

Step one: Setting Up

the Ideal Detailing

Workspace

Based on many years of experience

and visiting hundreds of different shops,

here’s a list of things to consider when

setting up your shop:

Designate Your

Shop as a Working Area

Start by removing non-work materials

and clutter. If you have to work

around boxes of holiday decorations or

search for supplies among yard tools,

you’ll waste a lot of time. Dedicate a

space to your business.

De-clutter Your Detailing Products

Gather every detailing product you

own, including chemicals, tools, pads,

accessories, etc. Sort them into four piles

and take appropriate actions:

9 Keep: products you regularly use

9 Donate: pass them on to someone

who can use them

9 Sell: list these on Craigslist, etc.

9 Trash: remove unusable or

defective items

You may need to make some tough

decisions - don’t keep something that’s

just not working for you, even if you spent

money on it. Keep your problem solvers,

and those products you use and love.

Shelving | Limit the number of shelves

you have in your shop. Too many shelves

can lead to clutter. One or two should

be enough to keep your frequently used

products easy to access. Fewer shelves

also means more room for cars.

Limit the Number of Horizontal

Surfaces | Horizontal surfaces such as

tables, shelves and benches are natural

clutter-collectors. Whenever possible, use

your wall space to hang supplies such as

hoses and cords. Install towel racks that

can also hold spray bottles at the ready.

Buckets | Buckets are a detailing mainstay

- everybody needs them. Yes, you can

have too many - they can easily become

collectors of stuff. So, settle on one size,

making them easy to stack. Add casters

or use a wheeled base so your buckets can

easily follow you around the shop.

Tools | Most detailers have a number

of different tools, and switch between

them for various stages of the detailing

process. That’s expensive, and inefficient.

Instead, consider the UDOS 51E by LC

Power Tools. This 5-in-1 tool is a gamechanger

that’s designed with detailers

and efficiency in mind. With five functions

in one tool: rotary, sanding, 12,

15 and 21 mm random orbit polishing,

detailers can adjust the tool to the job at

hand, rather than reach for another tool.

Pads | Use trusted pads that will work

hard for you, even if they cost a bit more.

Take good care of your pads using products

like Lake Country’s System 3000

pad washers.

Dedicated Carts for Specific Parts

of the Detailing Process | Using

dedicated carts for specific parts of the

detailing process keeps supplies organized

and ready to use when you need

them. Consider these options:

1. Interior cart with brushes, foamer,

chemicals and towels

2. Exterior/Wash Cart with separate

buckets for tires and paint, chemicals

and pressure washer supplies. If possible,

wrap hoses on the end of the cart.

3. Polishing Cart with pads, chemicals,

water bottle, tools, pad washer and light.

Step two: Analyze

Your Workflow

In order to increase your efficiency,

you’ll want to take a critical look at the

services you’re offering and decide what

makes the jobs faster and safer while

maintaining high quality results.

An easy way to evaluate your process

is to film yourself as you work through

a detail job. Then, just like members of

sports teams, review the footage to identify

areas where you can improve. Ask a

non-detailer to watch as well and see if

they notice anything that could be altered.

Focus on taking fewer steps around the

car, which you can track on your phone.

By saving steps, you’re saving energy and

time, and increasing productivity.

Take care of your body, and use protective

gear like masks and anti-vibration

gloves. Adding a lift is a great investment,

as it allows you to raise and lower the

vehicle to the correct height for you to

be more efficient while achieving better

results with less muscle and body strain.

If you manage a staff of detailers,

working shifts can maximize the use of

your space. Or, strive for a production

line approach, with a clear throughput

system. In addition, making your staff

into specialists that focus on one phase

of detailing can save a lot of time.

Keep Learning

It’s critical to keep training, learning

and looking for new ideas and products to

refine your process. Trade shows, in-person

training events and online sources like

YouTube provide many opportunities to

hone your skills. Also consider joining

professional organizations like the International

Detailing Association (IDA) and

completing their highly-regarded certification

and training programs.

Ongoing education is absolutely essential

to improving all aspects of your

detailing business, and will have a positive

impact on your bottom line.

Yvan Lacroix has been involved in the

car care industry for over 3 decades. His

passion for efficiency and innovation has

driven him to create new products, tools

and techniques. He serves as a Global

Brand Ambassador for both Lake Country

Manufacturing and LC Power Tools. Learn

more: www.LakeCountryManufacturing.com

or www.LCPowerTools.com.

4 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


THE NEW HIGH-PERFORMANCE STANDARD,

COMING TO THE USA SUMMER 2020.

RUPES USA, Inc.

531 South Taylor Ave

Louisville, CO 80027

T +1- 877-224-5750

E info@rupesusa.com

W www.rupesusa.com

Scan to learn more


INNOVATIONS

Introducing new & improved products for professional auto, boat & motorcycle detailers.

Comprehensive UWashApp from WashCard Systems

WashCard Systems has launched a comprehensive

mobile car wash app named UWashApp. The app will

help car wash owners attract more customers, produce

more revenue, and expend less effort.

UWashApp offers the following benefits to

operators:

9 More intimate

9 Provides accountability for fleet owners

9 Integrates easily with existing credit card systems

9 Relies cost-effectively on the computer in the

customers’ hands—their phones

9 Eliminates the need for an on-site c

omputer or card readers

Provides all components: app, cloud server system,

hardware, and comprehensive consumer branding

and communications

9 Provides complete system support to eliminate

downtime and remove tech frustrations.

UWashApp also presents new opportunities

for operators:

9 Advertise to customers during the car wash

9 Track new customers across multiple car wash

locations

9 Geotarget customers with car wash and in-store

specials

9 Partner with other local businesses to advertise and

promote their offerings

9 Partner with nonprofit and government

organizations on PSAs.

Also, any payment method — Apple Pay, Google

Pay, Credit Card payments, and others — are accepted

through the app, giving consumers more choices and

minimizing operator time managing cash and auditing

other forms of payment.

The UWashApp onboarding program includes

hardware devices for all services at a site, customized

app graphics and logos, an onboarding setup call,

access to priority support during installation, access to

the UWashApp management portal, and resources and

training options to help maximize wash packages, loyalty

pipelines, and in-app advertising.

EPIC Paint

Correction

System from Malco

The EPIC Paint Correction System was designed

with the expert detailer, as well as the novice, in mind.

For the high-end detailer, EPIC is everything they need

in one place to deliver a perfect finish – so they no longer

need to piecemeal products and equipment together.

With just a little training, the novice technician will

have the skills and confidence to deliver a showroom

gloss without the fear of burning through a clearcoat.

The heart of the EPIC system are two compounds

and a polish, and corresponding pads to fit customers’

needs:

9 EPICTM Heavy Duty Compound is a

correcting and polishing compound that removes

severe defects, as well as P1500 sand scratches,

and polishes to a deep gloss in one step. EPIC

Heavy Duty Compound should be used when

heavier correction is needed for areas exposed

to more severe road contamination like the

front-end of vehicles.

9 EPICTM Medium Duty Compound is a

correcting and polishing

compound that easily handles

typical detailing correction,

as well as P2500 sand scratches,

and polishes to a deep gloss in one step.

EPIC Medium Duty Compound can be used for

most detailing applications for medium correction,

such as car wash scratches, snow brush

scratches and oxidation.

9 EPICTM Finishing Polish can be used for light

correction including daily wear and light car

wash scratches, finishing to an ultra-deep gloss.

It should be used when light

correction is needed and as a final

step after using EPIC Heavy Duty or

EPIC Medium Duty Compound for a

very deep, show-car-level gloss.

Each EPIC compound has its own unique foam

buffing pad calibrated to work on specific types of

correction and clears. The customer simply matches

the EPIC pad color to the cap color of the EPIC

compound or polish and corrects using a Malcobranded

FLEX orbital polisher.

6 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


THE BUSINESS OF

DETAILING

Staying Strong

and Being

Prepared ...

during this difficult time

By Rob Schruefer

rob@onspotdetailing.com

Rob Schruefer is the owner of On The

Spot Detailing out of Columbia, Maryland.

He proudly serves on the board of the

International Detailing Association and works

tirelessly to ensure that detailing business

owners receive business development support

to help them achieve their goals.

These past few months have really hit

every detailing company hard. There is

a level of uncertainty around right now

that I have never felt in the detailing

community. It’s a tough time to navigate

the forced mandatory closures of detailing

businesses, and the ones that could stay

open are faced with dwindling levels of

potential customers. There is no doubt that

some detailing companies will not recover

and will be unable to open back up once

the restrictions are lifted. If you are not

or do not want to fall into that category

there are some things you can be doing

now to prepare yourself for the eventual

reopening. It is vital that you be ready.

WEATHERING

THE STORM

Economic downturns have occurred

in the past, and will continue to occur in

the future. How you weather the storm

and come out the other side will be the

difference on success or failure. One of

my executive managers calls our recovery,

“Plan Jenny”, as in Forrest Gump’s

shrimping boat that he and Lieutenant

Dan rode to ride out the storm. After the

storm wiped out all of the other boats,

they were able to find great success. You

need to think of this like that. If you can

make it to the other side, there will be an

increase in market share and enormous

growth for those that were ready for it.

The key here is being ready for it. If you

hit the starting line running, no one will

ever catch up.

HIT THE GROUND

READY TO RUN

Here are a few things you can do to

be ready for re-launching your business:

Prepare your staff: Now is a fantastic

opportunity to start bringing back staff

a little bit early and brush them up

on training and services. If you were

fortunate to get PPP money from the

government, it needs to be spent on payroll

anyways, so why not use some of it to

prepare the employees who might be a little

rusty after a few months off. This is also the

time to make any policy updates or changes

that you have been meaning to do. As

everyone comes back, you introduce them

to these updates and start implementation.

It is difficult to make major changes on the

fly, but this presents the perfect opportunity

to make updates and implement them while

not much else is going on.

Seize the opportunity: If you are lucky

enough to see the other side of this, you

will be in a great position to expand your

business. There are customers that are

up for grabs if you go out there and find

them. Any customers who had been

going to now closed detailing businesses

will be looking for new providers. This

applies to single retail customers all the

way up to large dealership chains. As

they reopen they will be scrambling to

replace any detailer who is not returning.

You can also find some quality detailers

that have been laid off. There are tens

of millions of people out there without

work. I can guarantee that you can find

quality detailers that will blow you away,

if you just look. Also do not be afraid to

hire someone without detailing experience

and train them to do the job. People

will be hungry for work.

Plan for the future: There is no reason

to assume that you will not see growth

once your business restarts. Make a plan

on where you want to be in 1 year, 5

years, 10 years, etc. This will give you

the path to follow as real success starts to

come your way. If you know where you

are going and have your goals in place

coming out of this, then head straight

for it, NO ONE will be able to keep up .

There is absolutely no reason that

you should not have a positive outlook on

your businesses surviving this. I am even

predicting a boom in the detailing industry

due to fewer detailers and competition,

and a renewed interest in ensuring that

vehicles are clean and germ free. This

pandemic has created an awareness for

cleanliness and sanitization, and detailers

can provide that service. Make sure you

are marketing this in all of your advertising

and social media platforms. Most

importantly, do not hesitate or be slow

off the starting line. Be the Jenny boat of

the Bubba Gump Shrimp Company and

claim your place among the successful

industry leaders.

8 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


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BUSINESS

CENTS

Help is Out There

Here is a breakdown of the governmental

resources available for self serve car washes.

SBA DEBT RELIEF

The SBA is providing a financial

reprieve to small businesses during the

COVID-19. As part of our coronavirus

debt relief efforts, the SBA will pay 6

months of principal, interest, and any

associated fees that borrowers owe for all

current 7(a), 504, and Microloans in regular

servicing status as well as new 7(a), 504, and

Microloans disbursed prior to September

27, 2020. This relief is not available for

Paycheck Protection Program loans or

Economic Injury Disaster loans. Borrowers

do not need to apply for this assistance. It

will be automatically provided as follows:

• For loans not on deferment, SBA will

begin making payments with the next

payment due on the loan and will make

six monthly payments.

• For loans currently on deferment, SBA

will begin making payments with the

next payment due after the deferment

period has ended and will make six

monthly payments.

• For loans made after March 27, 2020 and

fully disbursed prior to September 27,

2020, SBA will begin making payments

with the first payment due on the loan

and will make six monthly payments.

SBA has notified 7(a), 504 and

Microloan Lenders that it will pay these

borrower loan payments. Lenders have

been instructed to refrain from collecting

loan payments from borrowers. If a

borrower’s payment was collected after

March 27, 2020, lenders were instructed

to inform the borrower that they have

the option of having the loan payment

returned by the lender or applying the loan

payment to further reduce the loan balance

after SBA’s payment.

Borrowers should contact their lender

if they have any questions regarding this

payment relief.

ADDITIONAL

DEBT RELIEF

For current SBA Serviced Disaster

(Home and Business) Loans: If

your disaster loan was in “regular

servicing” status on March 1, 2020,

the SBA is providing automatic deferments

through December 31, 2020.

What does an “automatic deferral”

mean to borrowers?

• Interest will continue to

accrue on the loan.

• 1201 monthly payment notices

will continue to be mailed out

which will

reflect the loan is deferred and no

payment is due.

• The deferment will NOT cancel any

established Preauthorized Debit

(PAD) or recurring payments on

your loan. Borrowers that have

established a PAD through Pay.

Gov or an OnLine Bill Pay Service

are responsible for canceling these

recurring payments. Borrowers

that had SBA establish a PAD

through Pay.gov will have to

contact their SBA servicing office

to cancel the PAD.

• Borrowers preferring to continue

making regular payments during

the deferment period may continue

remitting payments during the

deferment period. SBA will apply

those payments normally as if

there was no deferment.

• After this automatic deferment

period, borrowers will be required

to resume making regular

principal and interest payments.

Borrowers that cancelled

recurring payments will need to

reestablish the recurring payment.

SBA: SMALL BUSINESS ASSOCIATION

On Friday, March 27, 2020,

President Donald Trump signed into

law the CARES Act, which contains

$376 billion in relief for American

workers and small businesses.

The SBA also resumed accepting

Paycheck Protection Program applications

from participating lenders on

Monday, April 27, 2020.

With the additional funding

SBA EXPRESS BRIDGE LOANS

Enables small businesses who

currently have a business relationship

with an SBA Express Lender to access

up to $25,000 quickly.

Express Bridge Loan Pilot Program:

This allows small businesses who

currently have a business relationship

with an SBA Express Lender to access

up to $25,000 quickly. These loans can

provide vital economic support to small

businesses to help overcome the temporary

loss of revenue they are experiencing

and can be a term loans or used to bridge

provided by the new COVID-19 relief

package, SBA will resume processing

EIDL Loan and Advance applications

that are already in the queue on a

first come, first-served basis, and will

provide further information on the

availability of the EIDL portal to

receive new applications (including

those from agricultural enterprises) as

soon as possible.

the gap while applying for a direct SBA

Economic Injury Disaster loan. If a small

business has an urgent need for cash while

waiting for decision and disbursement on

an Economic Injury Disaster Loan, they

may qualify for an SBA Express Disaster

Bridge Loan.

TERMS

✔ Up to $25,000

✔ Fast turnaround

✔ Will be repaid in full or in part by

proceeds from the EIDL loan

10 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


BUSINESS

CENTS

PAYCHECK PROTECTION PROGRAM LOAN INFORMATION

The Paycheck Protection Program

is a loan designed to provide a direct

incentive for small businesses to keep

their workers on the payroll.

SBA will forgive loans if all employees

are kept on the payroll for eight weeks

and the money is used for payroll, rent,

ACCESS TO CAPITAL

SBA provides a number of loan

resources for small businesses to utilize

when operating their business. For more

information on loans or how to connect

with a lender, visit: https://www.sba.

gov/funding-programs/loans.

• 7(A) PROGRAM offers loan amounts

up to $5,000,000 and is an all-inclusive

loan program deployed by lending

partners for eligible small businesses

within the U.S. States and its territories.

The uses of proceeds include: working

capital; expansion/renovation; new

construction; purchase of land or

buildings; purchase of equipment,

fixtures; lease-hold improvements;

mortgage interest, or utilities.

You can apply through any existing

SBA 7(a) lender or through any federally

insured depository institution, federally

insured credit union, and Farm

Credit System institution that is participating.

Other regulated lenders will

refinancing debt for compelling reasons;

seasonal line of credit; inventory; or

starting a business.

• EXPRESS LOAN PROGRAM provides

loans up to $350,000 for no more

than 7 years with an option to

revolve. There is a turnaround time

of 36 hours for approval or denial of

a completed application. The uses

of proceeds are the same as the

standard 7(a) loan.

• COMMUNITY ADVANTAGE LOAN

PILOT PROGRAM allows missionbased

lenders to assist small

businesses in underserved markets

with a maximum loan size of

be available to make these loans once

they are approved and enrolled in the

program. You should consult with your

local lender as to whether it is participating

in the program.

$250,000. The uses of proceeds are

the same as the standard 7(a) loan.

• 504 LOAN PROGRAM is designed to

foster economic development and

job creation and/or retention. The

eligible use of proceeds is limited to

the acquisition or eligible refinance of

fixed assets.

• MICROLOAN PROGRAM involves

making loans through nonprofit lending

organizations to underserved markets.

Authorized use of loan proceeds

includes working capital, supplies,

machinery & equipment, and fixtures

(does not include real estate). The

maximum loan amount is $50,000 with

the average loan size of $14,000.

SMALL

BUSINESS

MARKETING

& SUPPLIES

CHANGING MARKET DEMAND:

Depending on the incident, there may

be access controls or movement

restrictions established which can

impede your customers from reaching

your business. Additionally, there

may be public concerns about public

exposure to an incident and they may

decide not to go to your business out

of concern of exposing themselves to

greater risk. SBA’s Resources Partners

and District Offices have trained

experts who can help you craft a plan

specific to your situation to help navigate

any rapid changes in demand.

MARKETING: It’s critical to communicate

openly with your customers

about the status of your operations,

what protective measures you’ve

implemented, and how they (as

customers) will be protected when

they visit your business. Promotions

may also help incentivize customers

who may be reluctant to patronize

your business.

OSHA: OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION

Occupational safety and health

professionals use a framework called the

“hierarchy of controls” to select ways of

controlling workplace hazards. In other

words, the best way to control a hazard

is to systematically remove it from the

workplace, rather than relying on workers

to reduce their exposure. During a

COVID-19 outbreak, when it may not be

possible to eliminate the hazard, the most

effective protection measures are listed

from most effective to least effective. Please

note, information has been omitted that

does not pertain to car wash environments.

✔ Engineering controls

✔ Administrative controls

✔ Safe work practices (a type of

administrative control), and

✔ PPE.

There are advantages and disadvantages

to each type of control measure when

considering the ease of implementation,

effectiveness, and cost. In most cases, a

combination of control measures will be

necessary to protect workers from exposure

to SARS-CoV-2. In addition to the types

of workplace controls discussed below,

CDC guidance for businesses provides

employers and workers with recommended

SARS-CoV-2 infection prevention strategies

to implement in workplaces:

• Engineering Controls. These controls

involve isolating employees from work

related hazards. In workplaces where

they are appropriate, these types of

controls reduce exposure to hazards

without relying on worker behavior and

can be the most cost-effective solution

to implement. Engineering controls for

SARS-CoV-2 include:

• Installing high-efficiency air filters.

12 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020

• Increasing ventilation rates in the

work environment.

• Installing physical barriers, such as

clear plastic sneeze guards.

• Specialized negative pressure

ventilation in some settings, such as

for aerosol generating procedures

(e.g., airborne infection isolation

rooms in healthcare settings and

specialized autopsy suites in

mortuary settings).

• Administrative Controls.

Administrative controls require action

by the worker or employer. Typically,

administrative controls are changes in

work policy or procedures to reduce

or minimize exposure to a hazard.

Examples of administrative controls for

SARS-CoV-2 include:

• Encouraging sick workers

to stay at home.

• Minimizing contact among workers,

clients, and customers by replacing

face-to-face meetings with virtual

communications and implementing

telework if feasible.

• Establishing alternating days or extra

shifts that reduce the total number

of employees in a facility at a given

time, allowing them to maintain

distance from one another while

maintaining a full onsite work week.

• Discontinuing nonessential travel

to locations with ongoing COVID-19

outbreaks. Regularly check CDC travel

warning levels at: www.cdc.gov/

coronavirus/2019-ncov/travelers.

• Developing emergency

communications plans, including

a forum for answering workers’

concerns and internet-based


communications, if feasible.

• Providing workers with up-to-date

education and training on COVID-19

risk factors and protective behaviors

(e.g., cough etiquette and care of PPE).

• Training workers who need to use

protecting clothing and equipment

how to put it on, use/wear it, and

take it off correctly, including in the

context of their current and potential

duties. Training material should be

easy to understand and available in

the appropriate language and literacy

level for all workers.

• Examples of safe work practices for

SARS-CoV-2 include:

• Providing resources and a work

environment that promotes personal

hygiene. For example, provide

tissues, no-touch trash cans, hand

soap, alcohol-based hand rubs

containing at least 60 percent

alcohol, disinfectants, and disposable

towels for workers to clean their

work surfaces.

• Requiring regular hand washing or

using of alcohol-based hand rubs.

Workers should always wash hands

when they are visibly soiled and after

removing any PPE.

• Post handwashing signs in

restrooms. Personal Protective

Equipment (PPE) While engineering

and administrative controls are

considered more effective in

minimizing exposure to SARS-CoV-2,

PPE may also be needed to prevent

certain exposures. While correctly

using PPE can help prevent some

exposures, it should not take the

place of other prevention strategies.

EXAMPLES OF

PPE INCLUDE:

✔ Gloves

✔ Goggles

✔ Face shields

✔ Face masks, and

✔ Respiratory protection, when appropriate.

ALL TYPES OF

PPE MUST BE:

✔ Selected based upon the hazard to

the worker.

✔ Properly fitted and periodically

refitted, as applicable (e.g.,

respirators).

✔ Consistently and properly worn when

required.

✔ Regularly inspected, maintained, and

replaced, as necessary.

✔ Properly removed, cleaned, and

stored or disposed of, as applicable,

to avoid contamination of self, others,

or the environment.

Employers are obligated to provide their workers

with PPE needed to keep them safe while

performing their jobs. The types of PPE required

during a COVID-19 outbreak will be based on the

risk of being infected with SARS-CoV-2 while

working and job tasks that may lead to exposure.

Compliance Assistance Specialists

OSHA compliance assistance specialists

can provide information to employers and

workers about OSHA standards, short

educational programs on specific hazards

or OSHA rights and responsibilities, and

information on additional compliance

assistance resources. Visit www.osha.gov/

complianceassistance/cas or call 1-800-

321-OSHA (6742) to contact your local

OSHA office.

OSHA REGIONAL OFFICES

Region 1: Boston Regional Office (CT*, ME*, MA,

NH, RI, VT: (617) 565-9860

Region 2: New York Regional Office (NJ*, NY*,

PR*, VI*) (212) 337-2378

Region 3: Philadelphia Regional Office (DE, DC,

MD*, PA, VA*, WV) (215) 861-4900

Region 4: Atlanta Regional Office (AL, FL, GA,

KY*, MS, NC*, SC*, TN*) (678) 237-0400

Region 5: Chicago Regional Office (IL*, IN*, MI*,

MN*, OH, WI) (312) 353-2220

Region 6: Dallas Regional Office (AR, LA, NM*,

OK, TX) (972) 850-4145

Region 7: Kansas City Regional Office (IA*, KS,

MO, NE) (816) 283-8745

Region 8: Denver Regional Office (CO, MT, ND,

SD, UT*, WY*) (720) 264-6550

Region 9: San Francisco Regional Office (AZ*,

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VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 13


CDC: CENTERS FOR DISEASE CONTROL AND PREVENTION

Maintain a healthy work environment

Consider improving the engineering

controls using the building ventilation

system. This may include some or all of

the following activities:

• Increase ventilation rates.

• Increase the percentage of outdoor air

that circulates into the system.

Support respiratory etiquette and hand

hygiene for employees, customers, and

worksite visitors:

• Provide tissues and no-touch disposal

receptacles.

• Provide soap and water in the

workplace. If soap and water are not

readily available, use alcohol-based

hand sanitizer that is at least 60%

alcohol. If hands are visibly dirty, soap

and water should be chosen over hand

sanitizer. Ensure that adequate supplies

are maintained.

• Place hand sanitizers in multiple

locations to encourage hand hygiene.

• Place posters that encourage hand

hygiene to help stop the spread at the

entrance to your workplace and in

other workplace areas where they are

likely to be seen.

• Discourage handshaking – encourage

the use of other noncontact methods of

greeting.

• Direct employees to visit the coughing

and sneezing etiquette and clean hands

webpage for more information.

Perform routine environmental cleaning

and disinfection:

• Routinely clean and disinfect all frequently

touched surfaces in the workplace, such

as workstations, keyboards, telephones,

handrails, and doorknobs.

• If surfaces are dirty, they should be

cleaned using a detergent or soap and

water prior to disinfection.

• For disinfection, most common

EPA-registered household disinfectants

should be effective. A list of products that

are EPA-approved for use against the

virus that causes COVID-19 is available.

Follow the manufacturer’s instructions

for all cleaning and disinfection products

(e.g., concentration, application method

and contact time, etc.).

• Discourage workers from using other

workers’ phones, desks, offices, or other

work tools and equipment, when possible.

If necessary, clean and disinfect them

before and after use.

• Provide disposable wipes so that

commonly used surfaces (for example,

doorknobs, keyboards, remote controls,

desks, other work tools and equipment)

can be wiped down by employees before

each use. To disinfect, use products that

meet EPA’s criteria for use against SARS-

Cov-2external icon, the cause of COVID-

19, and are appropriate for the surface.

Perform enhanced cleaning and disinfection

after persons suspected/confirmed

to have COVID-19 have been in the facility:

• If a sick employee is suspected or

confirmed to have COVID-19, follow

the CDC cleaning and disinfection

recommendations.

Implementing Safety Practices for

Critical Infrastructure Workers Who

May Have Had Exposure to a Person

with Suspected or Confirmed COVID-19

To ensure continuity of operations

of essential functions, CDC advises that

critical infrastructure workers may be

permitted to continue work following

potential exposure to COVID-19, provided

they remain asymptomatic and additional

precautions are implemented to protect

them and the community.

A potential exposure means being a

household contact or having close contact

within 6 feet of an individual with confirmed

or suspected COVID-19. The timeframe for

having contact with an individual includes

the period of time of 48 hours before the

individual became symptomatic.

Critical Infrastructure workers who have

had an exposure but remain asymptomatic

should adhere to the following practices

prior to and during their work shift:

• Pre-Screen: Employers should

measure the employee’s temperature

and assess symptoms prior to them

starting work. Ideally, temperature

checks should happen before the

individual enters the facility.

• Regular Monitoring: As long as the

employee doesn’t have a temperature

or symptoms, they should self-monitor

under the supervision of their employer’s

occupational health program.

• Wear a Mask: The employee should

wear a face mask at all times while in the

workplace for 14 days after last exposure.

Employers can issue facemasks or can

approve employees’ supplied cloth face

coverings in the event of shortages.

• Social Distance: The employee should

maintain 6 feet and practice social

distancing as work duties permit in the

workplace.

• Disinfect & Clean workspaces: Clean

and disinfect all areas such as offices,

bathrooms, common areas, shared

electronic equipment routinely.

If the employee becomes sick during the

day, they should be sent home immediately.

Surfaces in their workspace should be cleaned

and disinfected. Information on persons who

had contact with the ill employee during the

time the employee had symptoms and 2

days prior to symptoms should be compiled.

Others at the facility with close contact within

6 feet of the employee during this time would

be considered exposed.

Employers should implement the

recommendations in the Interim Guidance

for Businesses and Employers to Plan and

Respond to Coronavirus Disease 2019 to help

prevent and slow the spread of COVID-19

in the workplace. Additional information

about identifying critical infrastructure during

COVID-19 can be found on the CDC’s

specific First Responder Guidance page.

HOW TO CLEAN AND DISINFECT

MACHINERY OR EQUIPMENT

Current evidence, though still

preliminary, suggests that SARS-CoV-2,

the virus that causes COVID-19, may

remain viable for hours to days on

surfaces made from a variety of materials.

It may be possible that a person can

get COVID-19 by touching a surface or

object that has the virus on it and then

touching their own mouth, nose, or

possibly their eyes, but this is not thought

to be the main way the virus spreads.

If the machinery or equipment in

question are not accessible to employees

or have not been in contact with someone

infected with COVID-19, they will not

present an exposure hazard.

If machinery or equipment are

thought to be contaminated and can be

cleaned, follow the CDC cleaning and

disinfection recommendations. First clean

dirty surfaces with soap and water. Second,

disinfect surfaces using products that meet

EPA’s criteria for use against SARS-Cov-

2external iconexternal icon and are appropriate

for the surface.

If machinery or equipment are thought

to be contaminated and cannot be cleaned,

they can be isolated. Isolate papers or any

soft (porous) surfaces for a minimum of

24 hours before handling. After 24 hours,

remove soft materials from the area and

clean the hard (non-porous) surfaces per

the cleaning and disinfection recommendations.

Isolate hard (non-porous) surfaces

that cannot be cleaned and disinfected for

a minimum of 7 days before handling.

STEPS FOR

WORKERS

DO

✔ Take your temperature before work.

✔ Wear a face mask at all times.

✔ Practice social distancing in the

workplace as work duties permit.

DON’T

✔ Stay at work if you become sick.

✔ Share headsets or objects used near face.

✔ Congregate in the break room or other

crowded places.

STEPS FOR

EMPLOYERS

DO

✔ Take employee’s temperature and assess

symptoms prior to their starting work.

✔ If an employee becomes sick during the

day, send them home immediately.

✔ Test the use of face masks to ensure they

do not interfere with workflow.

✔ Increase air exchange in the building.

✔ Increase the frequency of cleaning

commonly touched surfaces.

HOW TO

REOPEN AFTER

A SHUTDOWN

✔ Follow CDC guidance for cleaning

and disinfection.

✔ Wait 24 hours before cleaning and

disinfecting to minimize potential for

exposure to respiratory droplets. If 24

hours is not feasible, wait as long as

possible.

✔ Open outside doors and windows to

increase air circulation in the area.

✔ Clean dirty surfaces with soap and

water prior to disinfection.

✔ Next, disinfect surfaces

using products that meet EPA’s

criteria for use against SARS-Cov-

2external iconexternal icon, the virus

that causes COVID-19, and that are

appropriate for the surface.

✔ Follow the manufacturer’s

instructions for all cleaning

and disinfection products for

concentration, application method,

contact time, and required PPE.

Operations can resume as soon as

the cleaning and disinfection are

completed.

14 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


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DETAIL

DOCTOR

The Big

Three

Bud Abraham is Founder and President Emeritus of DETAIL PLUS Car Appearance Systems, with more than 40 years of

experience in the car care industry as a manufacturer, operator, distributor and consultant. He writes articles and gives

seminars on the subject of auto detailing throughout the automotive industry. He can be reached at buda@detailplus.com.

Look for these

three culprits

when it comes

to paint

damage.

By Bud Abraham

buda@detailplus.com

Since the early 1990s, most auto

manufacturers have painted their vehicles

with basecoat/clearcoat finishes.

While having many positives, clearcoat

finishes are subject to many problems

– paint damage caused by alkaline spotting,

industrial fallout, or chemical etching,

which usually appears as spots on

the horizontal surfaces.

The “problem areas” may include

the hood, roof or the tops of the fenders.

Areas generally not affected are the

vertical panels such as the lower panels

on the doors, fenders, and front and

rear bumpers.

UNDERSTANDING

THE PROBLEM

To make an adequate repair and minimize

the time required to make the repair,

it is important to determine the type(s) of

environmental damage on the paint and

to select the correct repair method and

materials. Remember, one or more of the

following types of damage can be found

on a painted surface at one time:

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16 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


1. ALKALINE SPOTTING:

Caused by alkaline rain or hard water

from sources such as lawn sprinklers

and cannot be removed using just

soap and water.

2. INDUSTRIAL FALLOUT:

The result of airborne iron particles

falling on the vehicle, which can eat

through the paint over a period of

time. The particles may be detected

as a gritty or bumpy feeling on the

surface of the clearcoat. Rust stains

may appear on light-colored vehicles.

3. CHEMICAL ETCHING

OR ACID RAIN:

The result of sulfur dioxide or nitrogen

oxides being released into the

atmosphere and mixing with water

and the ozone to create either sulfuric

or nitric acid. The typical acid rain

damage may look like water droplets

that have dried on the paint and caused

discoloration. In some cases, damage

appears as a white ring with a clear,

dull center. Severe cases show pitting.

Discoloration may also vary depending

on the color of the paint. Yellow finishes

may appear as a white or brown

spot. Medium blue may have a whitening

spot. White may discolor to pink and

medium red appears purple.

Restoration of chemical etching may

be difficult. However, the procedure varies

with the degree of damage encountered.

The degree of damage can be

determined by testing on a 2-foot square

area of the damaged panel.

It is recommended that you use products

specifically formulated to repair the

clearcoat damage. You can test the “knowhow”

of your chemical suppliers to see if

they have a “repair system.” If they don’t

or give you double-talk, it may be time to

switch suppliers.

TESTING

AND WORKING

The following progressive test steps

will determine the repair procedure necessary

to handle the various levels of

damage. Testing should be performed on

the most severely damaged 2-foot square

section of the panel. The test steps begin

with the least abrasive repair and progress

to the most severe.

Most factory-applied clear coats are

only about 1.5 millimeters thick. Testing

shows that nearly all etching can be eliminated

when less than 0.4 mm of clearcoat

is removed. A digital paint thickness

gauge can help you determine the film

thickness of the vehicle. (They cost about

$795.)

Prior to all buffing and or sanding be

sure to measure the paint film thickness.

During the repair, never remove

more than 0.4 mm of paint film. If you

remove more than 0.4 mm of paint film,

the panel will need to be re-cleaned at

the least, or repainted. Be careful.

IS IT ALKALINE SPOTTING?

Using a good car wash shampoo,

wash and dry a 2-foot-square test area on

the vehicle. Dry the surface and inspect

for any remaining spotting.

If the spotting will wash off in the test

area, it is most likely alkaline spotting.

(You should be able to wash off the remaining

areas with the same shampoo.)

If the damage appears to be industrial

fallout or has chemical etching in the

surface coat, continue working on the

test area as directed in the next level for

industrial fallout.

LOSS SHINE • WEATHER RESISTANT

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 17


1

2

3

BEWARE

OF THE

BIG THREE

ALKALINE SPOTTING:

Caused by rain or hard

water from sources

such as lawn sprinklers

INDUSTRIAL FALLOUT:

The result of airborne

iron particles falling

on a vehicle over a

period of time, and;

CHEMICAL ETCHING

(OR ACID RAIN):

The result of sulfur

dioxide or nitrogen

oxides being released

into the atmosphere and

mixing with water and

the ozone to create either

sulfuric or nitric acid.

When buffing the hood, open it far

enough to prevent buffing the fender.

When buffing the fenders, open the

hood to prevent any hood buff marks.

When buffing the roof panel, remove

the drip rail moldings and mask the

B-pillar to prevent damage to the adjacent

panels.

IS IT FALLOUT DAMAGE?

First be sure to measure and record

the paint film thickness. Then, wash the

test area with car wash shampoo, then,

using a foam pad, polish the repair area

with the recommended compound. If

the fallout damage is still visible, apply

a more aggressive compound with a

wool pad to remove the fallout and then

polish with a swirl remover. Check the

paint film thickness to ensure that no

more than 0.4 mm of material has been

removed. If more than 0.4 mm of paint

film has been removed, you will have to

reapply the clearcoat or repaint.

IS IT CHEMICAL ETCHING?

For chemical etching, wash a 2-footsquare

area of the damaged panel. Measure

and record the paint film thickness.

Using a foam pad, buff the test area. If

the etching is still visible, apply a more

aggressive compound with a wool pad,

followed by a swirl remover. Check the

paint film thickness to ensure that no

more than 0.4 mm of paint film has

been removed. (Always remember that

if the film thickness removed is more

than 0.4 mm, the panel will need a new

clearcoat applied or repaint.)

If the test area has no signs of damage,

use the test procedure on the entire

panel. If the damage is still visible in the

test panel, continue to the next step.

Wet sand with 2000 grit sandpaper

and buff with the appropriate compound

and wool pad. Follow up with a

light compound and a foam pad. If the

damage is still visible, repeat the process.

Do not use sandpaper grits coarser

than 2000. This may cause damage

to the finish. If the etching is removed

from the test area, measure the paint

film thickness. If less than 0.4 mm of

clearcoat has been removed, continue

to use the same procedure to repair the

remaining areas.

In some extreme cases, sanding and

buffing may not remove the etching

without going through the clearcoat.

If the etching exceeds the thickness of

the clearcoat, continue to the next level-damage

through the clearcoat.

SUMMARY

This is a basic overview of some

methods used to handle paint. Meet

with your chemical suppliers and ask

questions. Make sure that the chemical

supplier provides you with the correct

compounds and equipment to handle

the daily challenges of a detailer.

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18 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


INDUSTRY

NEWS

Detailer expands local DIY retail

business, inks P&S agreement

Bill “Buff Man” Quinn of Bill the Buff

Man Auto Detailing in Ephrata, Washington,

inked an agreement with major west coast detailing

products distributor P&S Detail as their

first statewide Washington distributor. The

agreement is an extension of the retail storefront

Quinn has been building over the past

three years to provide not only a line of doit-yourself

detailing products for customers,

but to help detailing shops all over the state

build retail storefronts offering a high-grade,

professional line of consumer Do-it-yourself

products, as well.

Quinn is not new to product distribution

and logistics. His BTBM Business Solutions, a

subsidiary of his Buff Man detailing business

has over a decade of experience in warehousing,

logistics, purchasing and distribution. He

has handled the delivery of millions of dollars

in products for some of the largest manufacturers

in the state.

“On behalf of P&S Detail Products, I

am thrilled to announce Bill Quinn, and his

company, Bill the Buff Man, have joined the

P&S Family of Distributors,” said Keith Duplessie,

Customer Development Director for

P&S Sales. “More than just a detailer, Bill has

run a successful distribution and fulfillment

center for many years, so doing so as a P&S

distributor is a natural fit. A Master Detailer,

Bill has a skillset that fits well with the company’s

philosophy of training and support to

our customers.

“Bill and his team will begin distribution

in Washington state in January 2020, and will

be responsible for product distribution, establishment

and support or Store Front locations

and brand growth for the region.”

Currently, less than 10 percent of automotive

detailers offer any products to their customers

at all, but Quinn says the lasting effects of a

product applied by a professional detailer creates

a buzz among luxury and classic car owners

who are now demanding only the best for

their automotive investments.

“In the decade since I began detailing for

a living, I have watched automotive car care

change from a bucket of water and soapy

Texan firefighter invests $100K to expand

detail shop and ceramic coatings studio

Firefighter Greg Channel of Houston, Texas,

and his business partner, Chance Hollon,

owners of American Detail have invested an

unprecedented $100,000 in a new 6,000-squarefoot

Paint Protection and Ceramic Coatings

Studio. Channel started out as a successful mobile

detailer servicing northwest Houston and

Cypress, but automotive appearance technology

drove him to take his business and his skills to a

more advanced level. After perfecting his skills

applying Xpel Paint Protection Film (PPF) and

Ceramic Coatings, he needed a cleanroom environment

to properly apply both products in

Texas’ humid climate.

sponge to a highly sophisticated and lucrative

business. People are paying a lot of money

for their vehicles and paying for them over a

longer period. That puts a lot of pressure on

car owners to look at their automobiles as a

long-term investment that requires meticulous

care.”

Quinn began his pursuit of retail when

he moved into a larger building in 2016. He

started out as a catalog showroom for truck

accessories and as an authorized WeatherTech

dealer for the Columbia Basin.

“In the three years since I expanded the

showroom into a full retail center, and the two

years since we started the Buff Man’s Stuff

online store, profits have doubled every year,”

Quinn said.

EVENTS CALENDAR

2020

NOVEMBER 18TH, 2020

The Kleen-Rite

Expo

Kleen-Rite Headquarters

Columbia, Pennsylvania

www.kleen-ritecorp.com

FEBRUARY 4-6, 2021

Mobile Tech

Expo – Orlando

Gaylord Palms Resort

https://mobiletechexpo.com/

*These shows are still scheduled at the time of

publication of this issue. However, shows might

still be canceled due to Covid-19. Check websites

for each show for more information.

Holding open garages and Cars & Coffee

events on a regular basis, as well as attending

multiple car shows throughout the Basin, Quinn

found that by demonstrating the difference between

a professional-grade product and an overthe-counter

product, customers are wowed.

Quinn is the incoming President of the

Board of Directors for an exclusive network

of detailers in the U.S. known as Detailing

Success and the Detail Mafia. He has served

seven years as a senior member of the Air

Force One Detailing Team at Seattle’s Museum

of Flight where Doyle and P&S Sales first

introduced Double Black.

continued ...

Doyle’s certification trained Channel in the

use of European Steam Clean, which uses hot

vapor and powerful extraction to professionally

remove odor-causing stains and revive and

sanitize car interiors including fabrics, carpets,

and hard plastics. That with a 7,000mg ozone

generator gives your vehicle a Flu Shot.

Channel is just months away from earning

his way into “made-man” status in Doyle’s exclusive

Detail Mafia, a senior-level project team

of detailing mentors and leaders who cross state

lines to work on community projects, often on a

pro bono basis. Some of those projects include

cleaning and restoring emergency, fire, and police

vehicles after hurricanes; restoring classic

motorcycles, fire engines, aircraft, etc. for local

museums; and cleaning vehicles for nationally-known

automotive auctioneers like Mecum

and Barrett Jackson.

Also, as a certified member (CD) of the

IDA, Channel holds an advanced Skills Validated

(SV) certification with the organization. Certified

IDA detailers are held to a higher quality

standard, and the SV designation means Channel

has passed challenging hands-on testing according

to strict industry standards determined

by leading industry professionals.

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 19


INDUSTRY NEWS

“Many of P&S’ products were inspired

by our years of work on the historic jet,” said

Quinn. “P&S owners Bob and Dave Phillips

are also members of the team and they have

developed these products as a better alternative

for protecting paint.”

“You take a ceramic coating used on hard

plastic surfaces like your dashboard and console,

leather, carpets and glass, and there is no

comparison in terms of longevity, durability

and sheer effectiveness,” said Quinn. “My

hope is that customers tell their friends and

family and they in turn go to their detailers

and ask for that product. He believes he has

the potential to help detailers and P&S open

retail storefronts all over the state.”

Based in the San Francisco Bay area, P&S

Detail has been a pioneer in the detail products

industry going back 50 years. They are known

for not only selling the most trusted products

in the industry, but they are best known for developing

innovative, technologically advanced

new products like the Double Black line.

Bob Phillips, president of P&S Detail said,

continued ... Detailer expands local DIY retail business, inks P&S agreement

“Bill has been a longtime friend and supporter

of P&S, serving as a brand standard bearer for

many years. He and his team will be a great

asset as P&S continues its growth in the NW.

“We are a family at P&S and Bill has been

and is family to us. He fits our values and philosophy

well, and I look forward to his success

in the coming years.”

Perfection Plus Auto Detailing and owner

Shane Mayfield are celebrating their 10-year

anniversary with a significant expansion of

their detailing products and services. To share

their success, they are now open on weekends,

Saturday and Sunday from 10:00 a.m. to 4:00

p.m. where they are offering soapy hand car

washes using a lubricating ph-balanced car

shampoo followed by a hand dry using soft, microfiber

towels and compressed air. In addition

to being opened on weekends, he is also launching

eight innovative new warranty products,

never offered through the detailing industry

before. Launched at the Specialty Equipment

Market Association (SEMA) show in Las Vegas

this past fall, Transparent Warranties are the

first long-term protection product ever provided

to the car appearance industry.

Mayfield has watched his detailing shop

reach new levels of success in the past three

years as he won the International Detailing

Association’s (IDA) 2019 Detailing Shop of the

Year and was nominated for IDA Detailer of

Year, also in 2019.

He has been on the Air Force One Detailing

Team at Seattle’s Museum of Flight

the past two years and has also been on the

McCall’s Motorworks Revival & The Quail

Detailing Teams at Monterey Car Week.

“There are a lot of luxury car owners who

do not like to run their cars through automated

carwashes, and though they may be regular detailing

customers, they need a good wash in between

full details to remove road dust, squashed

bugs, bird droppings and other environmental

contaminants,” said Mayfield. “Especially this

time of year, road salt and deicing agents are

great for keeping the roads clear, but it is treacherous

on your car paint and metals like the

chrome on your wheels, trim and grilles. Our

hand washes are top notch and we hand dry too

to prevent water spots and streaks.”

They do not offer full details on weekends,

but the washes have some add-on options

like an interior quick vacuum and thorough

wipe downs.

The Transparent warranties are new to

the detailing industry and there is nothing

like them anywhere. Customers can buy a

Transparent Warranty to cover headlight and

windshield repair, interior and exterior work,

tires and wheels, paintless dent repair (PDR),

paint protection film (PPF) installation and

even key fob replacement. There are no deductibles

and the pricing is nominal.

“We can perform a paint correction on an

aging or neglected vehicle and get it shinier

than it was when you bought the car (or truck),

and finish it off with a ceramic coating, for instance,”

said Mayfield. “With the exterior warranty,

you are protected against any damage

or flaws that occur on the surface after that.”

JL’s Showroom Auto Salon debuts after $25K in renovations

Formerly known as JL’s Showroom Detailing,

Justin “JL” Labato, announced the

official debut of his newly renamed JL’s

Showroom Auto Salon last March. The Melbourne,

Florida-based business will be the

flagship retail car care store where customers

can for the first time, purchase do-it-yourself

car care products and supplies, developed by

P&S Detail Sales.

Many of the products offered are inspired

by the Air Force One Detailing Team’s work

restoring the iconic airplane on exhibit at the

Museum of Flight. JL’s is now the first and

only full service, fully certified auto salon and

retail store of its kind under one roof in the

Orlando/Melbourne market area.

Labato entered into a lease-to-purchase

agreement to expand the entire building he

has been sharing with another automotive

businesses since he started JL’s in 2008. He

invested $25,000 into renovations, increased

the number of automotive technicians from

three to seven, and expanded the space to

7,300 square feet so he can now offer car

and truck owners a myriad of automotive

appearance services including premium detailing,

paint correction, ceramic coatings,

paint protection film (PPF), window tinting,

and Transparent Warranties.

Labato changed the name of the business

from JL’s Showroom Detailing to JL’s Showroom

Auto Salon on January 1, 2020 to better

represent the multiple services he is now offering.

Having pioneered ceramic coatings in

the Melbourne area seven years ago, he is now

able to expand his footprint and offer more

services to his customers, while sharing with

everyday customers the exceptional products

that cannot be found at the corner auto parts

store, or at the average detailing shop in Florida,

for that matter.

ICA CEO Eric Wulf warns

against letter scam

There is a document making the rounds

throughout the carwashing community and,

unfortunately, it is a scam. Eric Wulf, CEO of

the International Carwash Association wants

people to know he has nothing to do with

it and also noted, it asks readers to contact

“Eric Wolf ” which is an obvious misspelling.

In a letter to ICA members, Wulf wrote:

A document entitled “Essential Business”

has recently circulated within the car

wash community. In it, readers are advised

to contact “Eric Wolf ” from the “International

Car Wash Association” for more information

about whether car washes may

operate during government imposed restrictions

related to the coronavirus crisis.

Please be advised that this document was

NOT authored or approved by the International

Carwash Association. The Association’s

position, and other resources, are to be

found at www.carwash.org/sharing.

These are challenging times, and our

goal is to provide you with the best information

possible. We wish safety and good

health to you and yours, and welcome your

comments and questions.

Sincerely,

Eric Wulf, CEO

New dates announced for

2021 Car Wash Show

The International Carwash Association

has announced a change to the dates for The

Car Wash Show 2021. The event will still be

held at the Las Vegas Convention Center in Las

Vegas, Nevada, but will now be held June 7-9,

2021.

Since cancelling The Car Wash Show

2020 on March 10, ICA has evaluated several

different options for providing attendees

and exhibitors with the show experience they

deserve and desire, a press release stated. This

includes new considerations for health and

safety given the COVID-19 crisis. As part of

this evaluation, the 2021 event has been moved

from March to June.

At the premier U.S. gathering of car

wash owners, managers, and decision makers,

attendees of The Car Wash Show 2021

will discover new products and technologies,

enhance business strategies, and connect

with a range of car care experts—including

car washers, fast lube professionals, detailers,

distributors, and more—from around

the world.

The ICA said it can’t wait to bring our

community together again.

20 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


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COVID-19:

Mitigation and Response Resources

By Kimberly Grizzle, AAI

The World Health Organization declared

COVID-19 a pandemic on March

11, 2020. The global economic impact on

businesses, and the path of destruction on

human lives remains incomprehensible.

The one thing we do know about this virus...it

does not discriminate, and it continues

to alter life as we know it.

The unforeseen circumstances

and consequences of the coronavirus

(COVID-19) are an eye-opening reminder

for any business owner -- understanding

the potential risk elements in

the business strategic planning process

is crucial. Identify and evaluate the possibility

of risk for an effective organizational

guide to mitigation and management,

business continuity, and crisis response

management.

As COVID-19 intensifies, company

leaders and business owners across the

nation are seeking knowledge, answers,

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22 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


THE CORONAVIRUS AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT:

9 Provides direct assistance to individuals

and families that need it most.

Under the bill, a typical middle-class

family of four would get $3,400 to

help them meet their daily expenses.

9 Includes emergency funds for food and

nutrition programs so families can continue

to get that help if they need it.

9 Provides immediate assistance to

childcare providers to prevent them

from going out of business and supports

childcare for families, including

for healthcare workers, first responders,

and others playing critical roles

during this crisis.

9 Provides cash-flow assistance to small

businesses through federally guaranteed

loans, with certain expenses

eligible for forgiveness if employers

maintain their payrolls through this

emergency.

9 Creates a temporary pandemic unemployment

assistance program to

give assistance to workers who aren’t

normally eligible for unemployment

benefits, such as the self-employed or

independent contractors.

9 Ensures that testing and the eventual

vaccine for coronavirus patients will

be covered by private insurance.

9 Includes $100 billion in support for

hospitals and health care providers and

provides flexibility for them to receive

both prospective payments and reimbursement

for costs associated with

coronavirus, including lost revenues.

9 Gives health care providers more capabilities

to offer telehealth services.

9 Provides an additional $16 billion to

procure personal protective equipment,

ventilators, and other medical

supplies for federal and state response

efforts.

9 Allows the Secretary of Education to

defer student loan payments, enables

students who were forced to drop

out of school due to coronavirus to

keep their Pell Grants, and gives colleges

and universities the flexibility to

continue work-study payments to students

who cannot work due to coronavirus

closures;

9 Provides funding for elementary and

secondary schools that can be released

quickly to states to help schools

respond to coronavirus and related

school closures, including immediate

needs of students and teachers, improving

use of education technology,

supporting distance education, and

making up for lost learning time; and

9 Stabilizes major sectors of the economy

without putting taxpayers on the

hook for giant bailouts.

Small Business Emergency Loans Guide

and Checklist

Guide to Employee Retention Tax Credit

Disaster Loan Assistance

CORONAVIRUS & INSURANCE POLICIES – WILL INSURANCE COVER A COVID-19 CLAIM?

Government ordered quarantining,

shelter-in-place, and nonessential business

shutdowns are creating economic

losses for businesses. Many organizations

are asking if their business interruption

policy will cover loss of income.

• Loss of Business Income

Coverage: Business income and

business property coverages depend

on the cause of loss. Insurance

Services Office (ISO) Form CP 10

30 Causes of Loss – Special Form

is common. It defines covered cause

of loss to mean “direct physical loss”

unless otherwise limited or excluded.

Form CP 10 30 also contains an

exclusion for damage caused by

“fungus,” “bacteria,” and “wet rot.

• Contingent Business

Interruption: Coverage to

compensate for losses due to supply

chain interruption and/or partner/

vendor losses that impact the

insured.

• General Liability Coverage:

Liability insurers typically agree to

indemnify the insured for damages

that the insured becomes legally

obligated to pay as the result of an

occurrence. ISO Form CG 00 01 -

Occurrence is defined as an accident

(unexpected and unintended), including

continuous or repeated exposure

to substantially the same harmful

condition. However, many policies are

endorsed with limitations for damage

or injury caused by fungi and bacteria.

• Workers’ Compensation:

The determination of whether a

communicable disease is “workrelated”

is a case-by-case evaluation.

• Health Insurance: Under

Families First Coronavirus Response

Act [FFRCA], all comprehensive

private health insurance plans must

cover testing approved by the Food

and Drug Administration (FDA),

and vaccination once it becomes

available.

• Other types of potential

losses:

• Contamination to business property:

• Pollution or Environmental

insurance

• Commercial General Liability

insurance with pollution/

environmental coverage

• Employee claims against the

business:

• Workers’ Compensation

insurance

• Employment Practices Liability

insurance (EPLI)

• Cybersecurity breaches:

• Property insurance

• Cyber Liability insurance

• Personal injury, and third-party

property damage, claims against the

business [e.g., alleged negligence

leading to virus exposure]

• Commercial General Liability

insurance

• Errors & Omissions Liability

insurance

• Pollution or Environmental

insurance

COVID-19 is uncharted territory for

insurance policy analysis since traditional

insurance policies did not contemplate pandemics

when originally drafting coverage.

Policy language varies, so there really

are no universal answers about whether

a COVID-19 loss will be covered. Most

policies will have exclusions for contamination,

pandemics, bacteria or viruses,

or the exercise of civil authority.

Each insured’s loss scenario and policy

are unique. If you believe you have

a covered loss, contact your insurance

agent/broker to submit a claim under

the policy in a timely manner to be reviewed

for coverage determination.

In conclusion: The COVID-19 pandemic

caught the world off-guard. Governments

have launched unprecedented

public-health and economic responses.

And it’s evolving by the day.

It’s truly a test of patience as we adapt

to a new normal and await an ending to

its wrath before we will know and understand

the precise impact on human life,

and the global economy this pandemic

crisis created. We are all in this together.

Kimberly Grizzle, AAI, is the Marketing and

Business Development Strategist for The

Insurancenter, an agency that was founded

in 1895 as a full service independent

insurance agency serving the four state

region of Missouri, Kansas, Oklahoma and

Arkansas. A national car wash insurance

program was introduced in 1986. It has

maintained the largest writer of car wash

insurance policies.

Grizzle received her Property and Casualty

license in 1996, and an Accredited Advisor in

Insurance (AAI) designation in 2002. She has

been with The Insurancenter for 16+ years.

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 23


EASY RIDER,

METICULOUS DETAILER

American writer Hunter S. Thompson once

said, “Love is the feeling you get when you

like something as much as your motorcycle.”

It’s no secret that motorcycle riders

have their own, unique quagmires when it

comes to their motorcycles. Every inch of

them is seen—unlike a car which can have,

literally, filthy interiors and rust hidden

underneath the hoods. Motorcycles are

all “out there” for the world to see. Those

who love them want them to ride well, keep

them safe, and, look beautiful. Motorcycle

detailers have a lot of pressure on their

hands. Bikes come in, splattered with oil,

bugs, grime, you name it, and the owners

want their babies to shine. One piece of

advice for those looking to offer motorcycle

detailing is from Nathan Warren, owner of

Frontline Shine in Indianapolis. He’s been

detailing for 29 years, and motorcycles are

one of his specialties. Why? Because he is

also a rider and proud owner of a Harley.

24 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


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Nathan’s advice for those who want

to detail motorcycles is: Start riding.

Get on a bike and take it for a spin, he

suggests. “In order to detail one, you

have to have a passion. I get made at my

competitors who detail motorcycles, yet

don’t know anything about them. It is a

‘passion” thing.”

Spring and summer are his busiest

seasons and can get between four to five

bikes per week. It is so busy right now—I

get customers wanted just a polishing to

others wanting a complete detailing.

Along with getting familiar with a

motorcycle, Nathan also recommends

getting extensive training. There is so

much to know about a bike—so many

different types of media. From the

paint, to the chrome to the black wrinkle

finishes—you need proper training.

At Frontline Shine, a motorcycle

detailing starts at $199.

TERMS TO KNOW

The following are motorcycle terms you might come across with your motorcycle clients.

BACKBONE: The top tube of a CATEYE: A style of taillight. 2

motorcycle frame where the tank is

typically mounted.

CENTERSTAND: A device used to

2

hold a motorcycle upright when it’s not

BEAD: The edge of a tire that touches being ridden. Serves the same purpose

the wheel. 2

as a kickstand, except that the rear

wheel is raised off the road surface. 2

BOBBER: Bobbers are/were bikes that

have been customized in a certain way. COWL/COWLING: Bodywork pieces

Typical features include a stripped-down that cover the engine and transmission

look, no front fender, low handlebars, a of a bike to improve aerodynamics and

solo seat, and very spare instrumentation visual smoothness. These are the parts

(if any). 1

removed from a naked bike. 2

BROOMSTICKS: Straight

DRESSER: A large motorcycle

handlebars. 2

complete with a full touring package

(fairing, windshield, saddle bags, and a

BUCKHORNS: A style of handlebars

comfortable seat). 2

that pull back toward the rider, actually

resembling a bull’s horns. 2 EXHAUST WRAP: Insulated cloth

wrapped around exhaust pipes to retain

heat and give an old-school look. Also

known as heat wrap, pipe wrap, and

exhaust tape. On cars it’s called header

wrap. 2

FAIRING: Bodywork at the front of a

motorcycle designed to deflect wind,

rain, and road debris. 2

FARKLE: Doodads, kitsch, and

add-ons that serve no useful purpose.

Most serious bikers don’t use this term. 2

FOOT PEGS: Pegs where a rider

rests his feet. 2

GARAGE ROT: When a motorcycle

has been left in a garage, and/or was

not stored correctly and the brake

pistons are sticky, the piston rings are

rusty as well as the gas tank, etc.

GEARBOX/BOX: Slang for the

transmission on a motorcycle. 1

GOOSENECK: The stretched portion

of the frame just behind the neck,

originally used by homebuilders to

stretch the length of the frame without

altering its geometry. 2

HIGHWAY BARS: Bras that connect

to and extend away from the frame

in a semi-circular arch. Highway bars

allow for leg stretching room on longer

rides, offer convenient mounting points

for auxiliary lighting and they can offer

26 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


ANNEMARIE NORMAN, a motorcycle detailer in Lake Tahoe, Nevada, said her small

hands make motorcycle detailing easy. Detailing a motorcycle, you have a much more

compressed space to work with than a car, she said. “I have small hands, so I can get

in the cervices a little easier.” Annemarie said this has been a busy season for bikes,

which she added are beautiful modes of transportation in bad-a$#^%! form.”

THAT’S

A LOT OF

BIKES!

Presenting motorcycle

industry facts & statistics

Information published by I. Wagner, of

Statista on Jan 30, 2019

ROBERT WIENER of FINER DETAILS

in New Jersey, said that most of his

customers have Harleys and they like to

customize their bikes. “It’s fun seeing all

of the different ways people make the

bikes one of a kind,” he said.

Robert said that if you’re not familiar

with motorcycles, you need to take a

riding class for beginners. “It will help

you become familiar with the controls and

operations of a motorcycle. Plus, it gives

you more credibility with the customers if

they know you ride too!”

There are many people that take

pride in their vehicles, but I’ve found

that percentage to be even higher with

motorcycle owners, said Robert. “They

really KNOW their bikes and they love

to talk about them and show them off,”

he said. “And once they trust you, you’re

their detailer for life.”

How many? Consumers in the United

States bought some 472,000 motorcycles

in 2017.

Most motorcycle fans reside in:

California (where over 842,000 motorcycles

are registered).

Other popular states include:

✔ Florida

✔ Ohio

✔ Pennsylvania &

✔ New York

Wisconsin–based Harley-

Davidson is still the leading motorcycle

manufacturer in the U.S. market.

Key competitors include Minnesotabased

Polaris* Industries, Audi’s

Italian subsidiary Ducati, Germanyheadquartered

BMW, as well as Asian

companies like Honda and Yamaha.

These two firms are also among the

leading motorcycle manufacturers

worldwide.

Worldwide statistics: In the 2018

fiscal year, Honda sold around 19.6

million motorcycles worldwide and

about 313,000 to motorcycle shoppers

in North America.

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 27


EASY RIDER,

METICULOUS DETAILER

Brad Porter of Porter Customs Mobile

Detailing, Saint Augustine Beach, Florida

TERMS TO KNOW

The following are motorcycle terms you might come across with your motorcycle clients.

some protection during a dump. 2

HIGHWAY PEGS: Root pegs

mounted to allow for

leg stretching room. 2

IRONSIDE: Generally referring to

something on the northern hemisphere

(top) of the motorcycle. Opposite of

rubberside. 3

JIFFY - Side Kickstand 3

JOCKEY SHIFT: A gear selector

fitted directly into the top of the

transmission. 2

KEVLAR - A fiber manufactured

by Dupont (notice all these funky,

freakishly strong textiles are made by

the same company) which, by weight,

is five times stronger than steel. Often

blended with Cordura and other more

elastic materials in the production of

textile motorcycle riding gear. 3

KING AND QUEEN SEAT:

A one-piece seat with a saddle for

the driver, a passenger saddle behind,

and a high, padded backrest raised

about six inches above the driver and

attached to a high Sissy Bar. In the

‘70s, no chopper was complete without

a king and queen seat. 2

MEGAPHONE: A flared exhaust tip. 2

MAGIC BUTTON:

Slang for the starter button. For

decades, motorcycles were kick-start

only machines. 1

MUSHROOMS: Plastic bumpers that

attach to a motorcycle frame to protect

the bike’s fairing in case it is dropped.

Often used by stunt riders to avoid

expensive repairs to body panels. Also

called crash bungs or frame sliders. 3

NAKED/NAKED BIKE:

A recent term that has come to

describe motorcycles that don’t

have plastic bodywork covering

them up. Before about 1980, most

all bikes were “naked” … But

when motorcycle makers began offering

purpose-built sport bikes in the image of

their race bikes, they came covered in

sporty plastic fairing panels.

PEANUT TANK:

Distinctive style of fuel tank.

The quintessential Sportster

tank; also popular on

Choppers and Bobbers. 2

PERIOD CORRECT:

A motorcycle built to reflect

customizations that were trendy when

the bike was new. 2

PILLION/PILLION PAD: A pad

attached to a fender that acts as a

passenger seat. 2

SKIN: A vehicle’s paint job. 3

28 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020


Michael

Antenucci

of Auto Wash

& Success,

Ames, Iowa

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 29


TERMS

TO KNOW

TRI-ARMOR: The result of a four-year

German study, Tri-armor is CE approved

motorcycle armor made up of a plastic

membrane sandwiched between layers

of dual density memory foam. This is an

advanced armor that balances impact

resistance, abrasion resistance and comfort. 3

VINTAGE/CLASSIC: In general, an

old motorcycle. What constitutes “vintage”

varies from brand to brand and rider to

rider (or collector to collector). The Vintage

Japanese Motorcycle Club sets vintage as a bike

15 years or older, while for others, bikes made

before World War II are true vintage bikes. 1

Z-BARS: A set of tallish, angled handlebars,

usually found on a chopper or cruiser. 1

1 Terms according to The Manual

2 Terms according to AxelAddict

3 Terms according to MotorcycleGiftShop

MIKE PAULINSKI of FINAL TOUCH AUTO DETAILING in

Stevensville, Michigan, said he personally likes doing motorcycles

more than cars and trucks. Business took off for Paulinski

once word got out that he bought a Harley. People then found

out he also detailed bikes and business continued to grow. “I

enjoy the finished product and the obvious difference in the

before and after of a motorcycle. I have owned many bikes over

the years and have always kept them clean. In fact, I would say

I enjoy cleaning them more than riding them.”

“A lot of detailers can detail vehicles, but only a few can

make money or even be trusted detailing an owners Harley,”

according to Harry “Hogfather” Sandwith, of Hogfather

Motorcycle Detailing in New Jersey.

The first thing someone looking to have a bike detailed

should do is find out if the detailer even owns or rides a motorcycle,

he said. “I ride, own and belong to a club. Here in Jersey

the riding season has kicked off, but we do maintain some

all-season riders also.”

As for his advice for others, Harry said to check the tanks.

“The main problem on bikes are the tanks which tend to scratch

a lot due to the vest keepers most riders wear. A vest keepers is a

small chain with snaps that give the rider extra room to wear a

black leather vest representing a club or chapter patch.”

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IDA

NEWS

The IDA is here to help

Website Spotlight: COVID-19 Resources

As we all continue navigating these

uncertain times together, the IDA will

remain a resource for all detailing

professionals. With that in mind, we have

compiled a list of helpful resources that

we hope will provide you with useful

information to get you through this

challenging period. You can find the full

list through the red “IDA COVID-19

Resources” button on our website home

page, or under the “Detailing Resources”

dropdown menu. Visit https://the-ida.

com/page/COVID-19_Resources to

access the list directly.

The list includes official COVID-19

communications from the IDA, along with

informational documents, links to previous

panel discussion recordings, and information

about our ongoing weekly group

sessions (which are now open to members

and non-members). The panel recordings

section also contains a link to the new “IDA

members and COVID-19” members-only

forum, where you can watch replays of

previous panel discussions and chat with

one another to share stories and tips about

how you’re getting yourself and your business

through this unprecedented time. Of

course, if you have a Facebook account,

you can also join the members-only

Facebook group to take the discussion to

social media.

GROUP SESSIONS

The IDA invites all detailing professionals

struggling to deal with the stress,

anxiety, and uncertainty of our current

circumstances – in the US and around the

globe – to join us for ongoing group sessions.

We invite you to meet virtually each

week on Fridays (via GoToMeeting)

for one-hour sessions. Visit the event

calendar to register for the next session.

This is an opportunity for industry

professionals to support each other and to

make new connections, helping participants

build relationships and get the emotional

support they need during this time of social

isolation and economic upheaval.

Jason Rose, CD-SV, RT, will be

moderating the group, with guest speakers

on topics such as coping methods, mental

health tips, personal survival skills, and

more. Jason has a BS in psychology and

Human Services and has over 1,000

hours logged facilitating self-help personal

growth groups.

MEMBERSHIP

RENEWALS

Because of the economic impact of

this unprecedented situation, the IDA

is extending the membership expiration

grace period from one month to three

months at no additional cost to you or

your organization.

Your expiration date will not change,

but if you are unable to make your dues

payment as usual, your access to the IDA

community and member benefits will

not be suspended after 30 days. You will

continue to stay connected to resources

and your network of peers for 90 days after

expiration. Thank you for your membership

and your dedication to the industry

and your profession. Please contact info@

the-ida.com if you have any questions.

PANEL

DISCUSSIONS

The IDA has hosted several panel

discussions to allow a platform for

members to ask questions about the

current COVID-19 pandemic and how it

is impacting businesses across the country.

Panelists started by giving a short introduction

of themselves and their perspective

on the current COVID-19 impact on

the detailing industry. We then opened

the floor to questions from the audience.

These sessions are intended to allow

our members to have their voices heard

and questions answered. Replays of

each panel discussion are now available.

Click the links at https://the-ida.com/page/

COVID-19_Resources for more information.

ASSOCIATION PRESIDENT OFFERS

TIPS FOR STAYING POSITIVE

Pat Shannon, President of the Heartland Carwash Association, shared his

advice for staying hopeful and productive during these “uncertain” times:

1. Stay positive and keep your messaging positive and uplifting. If your location has a

message board, post encouraging messages for your customers. (ex. “We will all

get through this”)

2. Let customers know that you have implemented measures to sanitize bays and

equipment as best you can. Signs in the bays let your customers know what

measures you are taking to sanitize at your location.

3. Protect your employees by providing masks, gloves, and disinfectant.

4. Keep to previous employee hours and schedules, they have families and bills and

need those paychecks. Besides businesses are getting help with payrolls.

5. Apply for the EIDL Advance on the SBA website. ($1,000 per employee, up to

$10,000 and is a grant).

6. Apply for PPP and if you do not get funded use the Employee Retention Credit (up

to $5,000 per employee).

7. If you did get your PPP app funded, come up with a PPP forgiveness Plan (only

what you spend in the 56 days after you get funded can count toward forgiveness).

8. Follow the HCA on social media to keep up on the latest.

9. Smile, it takes fewer muscles and customers like it.

What Would You Do?

The following is a posting from CarwashForum.com,

in which a user seeks some advice:

Buddy who runs Chevy House, had his

detailer detail one of my customer’s Lexus.

Well he used “same degreaser, on cool

wheels, as always”.

Unfortunately it has ruined her aluminum

wheels. Any advice?

If you have advice for this forum user,

visit this link to offer your suggestion:

https://www.carwashforum.com/threads/

lexus-wheels-ruined.18312/

HERE ARE SOME OF THE

COMMENTS AND SUGGESTIONS:

He used something cheap and acidic,

as evidenced by the rotors. Good thing

two of the wheels were already ruined

by curb rash. Maybe he can split a

refinish cost with her. - MEP001

The wheels need refinishing.

No way around it. - Waxman

VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 31


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