VOL. 5, NO. 2 SUMMER 2020
Two year guaranteed protection
Improves gloss up to 10%
What is Diamond Plate?
A: Diamond Plate is a nano ceramic polymer coating that reacts with your vehicle’s
clear coat finish to form a second layer and thicker coating for added protection.
These highly cross-linked coatings are extremely weather resistant, provides UV
protection, wear and acid rain resistance. These coatings are so durable they are
used widely in the aerospace industry.
Our Warranty Protects Against
• ACID RAIN
• BIRD DROPPINGS
• TREE SAP
• AEROSOL SPRAY PAINT
• ROAD DE-ICING MATERIALS
• HARD WATER SPOTS
• UV DAMAGE
• PAINT OVER SPRAY
(from newly painted road lines.)
The Diamond Plate 2 Year Warranty
Is backed by an A+ insurance carrier.
Therefore, if a claim is filed, both consumers
will never have to pay
for the price of repair.
Diamond Plate Kit Includes:
• 1 Vile of the Patent Pending Diamond Plate
• VisionBlade Hydrophobic Windshield Protector
• Microfiber Finishing Towel
• P.O.S. Customer Hand Outs
• The Diamond Plate Warranty
Desk Topper Pop Up Sign
Simoniz USA, Inc, 201 Boston Turnpike, Bolton CT, 06043, 800-227-5536
of Efficiency in Your
Detailing Business. ....... 4
Innovations . ............. 6
Business of Detailing . .... 8
Staying Strong and
Being Prepared ...
Business Cents . ......... 10
Help is Out There
Detail Doctor . ........... 16
The Big Three
Industry News .......... 19
Cover Story . ............ 24
The Color of Money
The Ida Is Here
To Help . ................ 31
Vol. 5, No. 2, Summer 2020
Publisher: Jackson Vahaly
Editor: Debra Gorgos
Design: Katy Barrett-Alley
Auto Detailing News is published 4 times per year
and is independently owned by Jackson Vahaly.
Web address is www.autodetailingnews.com
All inquiries should be directed to:
Auto Detailing News
110 Childs Ln. Franklin, TN 37067
Copyright © 2020
2 Dollar Enterprises/Auto Detailing News
All Rights Reserved.
One More Thing ...
There is a mindful juxtaposition between
using this platform for hard-hitting, somber, or
in contrast, hopeful-contemplation, or using it
for lighthearted repartee. I, in light, of recent
events, will try and do a bit of both. Not to
promote my own stance on pandemical chaos
and civil discord, but to simply tell any of you
who are hurting: You are important. These are
trying times. No one is making light of the fact
that some of you have lost money, lost hope or,
are simply feeling down.
This pandemic alone has been gut-wrenching,
bizarre, uncertain, numbing and draining.
Customers have changed. Your role as detailers
has changed. Customers are looking for sanitized
vehicles, governments are determining
who is allowed to be open. There is so much
misinformation and viral untrue statements,
where can you turn? First, in an unsponsored
plea, I cannot stress enough the fortitude of the
International Detailing Association. Yes, we are
friends, but my unbiased promotion, it truly
is the hub for information during this time, as
well as a cornerstone for the every-man/woman
detailers. Visit the https://the-ida.com/page/
COVID-19_Resources for more information.
Next, the Small Business Association seems
to be continuously updating its arsenal of financial
assistance information. Visit https://www.
sba.gov/ for more information.
As for what is happening across the nation in
terms of protests, anger, cries for equality and
accountability, I hear you. I see you. And, I hope
you know this magazine is staffed by people who
stand with you. If you are hurting, I am sorry. I
want this magazine to be a respite from all that
is happening, but I just had to say that first.
As for some good news, we are now in our
fifth year of publication. I can remember back
in 2015 when Publisher Jackson Vahaly called
with the job offer. It was an easy sell. I took
the job right away. The first five years of any
publication are hot and cold, but, honestly, I am
so proud of every single issue, and grateful to
all who have contributed with their stories and
In this issue, we cover motorcycle detailing.
I thought it would mainly be a showpiece for
before and photos as the pictures are so beautiful,
but we have also provided great tips and
information. If you’re a motorcycle detailer,
do you also ride? Do you notice a change in a
motorcycle customer and a car customer? Also,
please enjoy the Yvan Lacroix article — he is
a dear friend and he taught me how to use a
dual action buffer. There is some great content
throughout the entire magazine I hope you all
enjoy and appreciate it.
And, one more thing before I sign off. I saw
this meme online and thought it was funny:
Also, I found this picture of a sign online and
thought I would share:
Peace and love to all.
Until next time,
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 3
The Importance of Efficiency
in Your Detailing Business
By Yvan Lacroix, IDA CD-SV
You’re doing what you love, detailing cars every
day. So, you may wonder why you should care about
increasing your efficiency. It comes down to the simple
equation: Time = Money.
As a professional detailer, you sell your knowledge,
skill and expertise to customers. You’ve learned
the best techniques, invested in the proper tools and
equipment and built your reputation. That dedication
to a professional approach means your customers
are happy to pay you for your time.
While you can buy more supplies, nobody’s yet figured
out how to squeeze more than 24 hours in a day.
That’s why efficiency is so important. Paying attention
to how you spend your time and a better workflow
means you’ll earn more profit.
Increased profits, while great for your wallet, also
allow you to expand your services, add new staff, equipment
and machinery. In addition, you’ll be able to invest
in marketing and participate in more training.
Step one: Setting Up
the Ideal Detailing
Based on many years of experience
and visiting hundreds of different shops,
here’s a list of things to consider when
setting up your shop:
Shop as a Working Area
Start by removing non-work materials
and clutter. If you have to work
around boxes of holiday decorations or
search for supplies among yard tools,
you’ll waste a lot of time. Dedicate a
space to your business.
De-clutter Your Detailing Products
Gather every detailing product you
own, including chemicals, tools, pads,
accessories, etc. Sort them into four piles
and take appropriate actions:
9 Keep: products you regularly use
9 Donate: pass them on to someone
who can use them
9 Sell: list these on Craigslist, etc.
9 Trash: remove unusable or
You may need to make some tough
decisions - don’t keep something that’s
just not working for you, even if you spent
money on it. Keep your problem solvers,
and those products you use and love.
Shelving | Limit the number of shelves
you have in your shop. Too many shelves
can lead to clutter. One or two should
be enough to keep your frequently used
products easy to access. Fewer shelves
also means more room for cars.
Limit the Number of Horizontal
Surfaces | Horizontal surfaces such as
tables, shelves and benches are natural
clutter-collectors. Whenever possible, use
your wall space to hang supplies such as
hoses and cords. Install towel racks that
can also hold spray bottles at the ready.
Buckets | Buckets are a detailing mainstay
- everybody needs them. Yes, you can
have too many - they can easily become
collectors of stuff. So, settle on one size,
making them easy to stack. Add casters
or use a wheeled base so your buckets can
easily follow you around the shop.
Tools | Most detailers have a number
of different tools, and switch between
them for various stages of the detailing
process. That’s expensive, and inefficient.
Instead, consider the UDOS 51E by LC
Power Tools. This 5-in-1 tool is a gamechanger
that’s designed with detailers
and efficiency in mind. With five functions
in one tool: rotary, sanding, 12,
15 and 21 mm random orbit polishing,
detailers can adjust the tool to the job at
hand, rather than reach for another tool.
Pads | Use trusted pads that will work
hard for you, even if they cost a bit more.
Take good care of your pads using products
like Lake Country’s System 3000
Dedicated Carts for Specific Parts
of the Detailing Process | Using
dedicated carts for specific parts of the
detailing process keeps supplies organized
and ready to use when you need
them. Consider these options:
1. Interior cart with brushes, foamer,
chemicals and towels
2. Exterior/Wash Cart with separate
buckets for tires and paint, chemicals
and pressure washer supplies. If possible,
wrap hoses on the end of the cart.
3. Polishing Cart with pads, chemicals,
water bottle, tools, pad washer and light.
Step two: Analyze
In order to increase your efficiency,
you’ll want to take a critical look at the
services you’re offering and decide what
makes the jobs faster and safer while
maintaining high quality results.
An easy way to evaluate your process
is to film yourself as you work through
a detail job. Then, just like members of
sports teams, review the footage to identify
areas where you can improve. Ask a
non-detailer to watch as well and see if
they notice anything that could be altered.
Focus on taking fewer steps around the
car, which you can track on your phone.
By saving steps, you’re saving energy and
time, and increasing productivity.
Take care of your body, and use protective
gear like masks and anti-vibration
gloves. Adding a lift is a great investment,
as it allows you to raise and lower the
vehicle to the correct height for you to
be more efficient while achieving better
results with less muscle and body strain.
If you manage a staff of detailers,
working shifts can maximize the use of
your space. Or, strive for a production
line approach, with a clear throughput
system. In addition, making your staff
into specialists that focus on one phase
of detailing can save a lot of time.
It’s critical to keep training, learning
and looking for new ideas and products to
refine your process. Trade shows, in-person
training events and online sources like
YouTube provide many opportunities to
hone your skills. Also consider joining
professional organizations like the International
Detailing Association (IDA) and
completing their highly-regarded certification
and training programs.
Ongoing education is absolutely essential
to improving all aspects of your
detailing business, and will have a positive
impact on your bottom line.
Yvan Lacroix has been involved in the
car care industry for over 3 decades. His
passion for efficiency and innovation has
driven him to create new products, tools
and techniques. He serves as a Global
Brand Ambassador for both Lake Country
Manufacturing and LC Power Tools. Learn
4 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE NEW HIGH-PERFORMANCE STANDARD,
COMING TO THE USA SUMMER 2020.
RUPES USA, Inc.
531 South Taylor Ave
Louisville, CO 80027
T +1- 877-224-5750
Scan to learn more
Introducing new & improved products for professional auto, boat & motorcycle detailers.
Comprehensive UWashApp from WashCard Systems
WashCard Systems has launched a comprehensive
mobile car wash app named UWashApp. The app will
help car wash owners attract more customers, produce
more revenue, and expend less effort.
UWashApp offers the following benefits to
9 More intimate
9 Provides accountability for fleet owners
9 Integrates easily with existing credit card systems
9 Relies cost-effectively on the computer in the
customers’ hands—their phones
9 Eliminates the need for an on-site c
omputer or card readers
Provides all components: app, cloud server system,
hardware, and comprehensive consumer branding
9 Provides complete system support to eliminate
downtime and remove tech frustrations.
UWashApp also presents new opportunities
9 Advertise to customers during the car wash
9 Track new customers across multiple car wash
9 Geotarget customers with car wash and in-store
9 Partner with other local businesses to advertise and
promote their offerings
9 Partner with nonprofit and government
organizations on PSAs.
Also, any payment method — Apple Pay, Google
Pay, Credit Card payments, and others — are accepted
through the app, giving consumers more choices and
minimizing operator time managing cash and auditing
other forms of payment.
The UWashApp onboarding program includes
hardware devices for all services at a site, customized
app graphics and logos, an onboarding setup call,
access to priority support during installation, access to
the UWashApp management portal, and resources and
training options to help maximize wash packages, loyalty
pipelines, and in-app advertising.
System from Malco
The EPIC Paint Correction System was designed
with the expert detailer, as well as the novice, in mind.
For the high-end detailer, EPIC is everything they need
in one place to deliver a perfect finish – so they no longer
need to piecemeal products and equipment together.
With just a little training, the novice technician will
have the skills and confidence to deliver a showroom
gloss without the fear of burning through a clearcoat.
The heart of the EPIC system are two compounds
and a polish, and corresponding pads to fit customers’
9 EPICTM Heavy Duty Compound is a
correcting and polishing compound that removes
severe defects, as well as P1500 sand scratches,
and polishes to a deep gloss in one step. EPIC
Heavy Duty Compound should be used when
heavier correction is needed for areas exposed
to more severe road contamination like the
front-end of vehicles.
9 EPICTM Medium Duty Compound is a
correcting and polishing
compound that easily handles
typical detailing correction,
as well as P2500 sand scratches,
and polishes to a deep gloss in one step.
EPIC Medium Duty Compound can be used for
most detailing applications for medium correction,
such as car wash scratches, snow brush
scratches and oxidation.
9 EPICTM Finishing Polish can be used for light
correction including daily wear and light car
wash scratches, finishing to an ultra-deep gloss.
It should be used when light
correction is needed and as a final
step after using EPIC Heavy Duty or
EPIC Medium Duty Compound for a
very deep, show-car-level gloss.
Each EPIC compound has its own unique foam
buffing pad calibrated to work on specific types of
correction and clears. The customer simply matches
the EPIC pad color to the cap color of the EPIC
compound or polish and corrects using a Malcobranded
FLEX orbital polisher.
6 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE BUSINESS OF
during this difficult time
By Rob Schruefer
Rob Schruefer is the owner of On The
Spot Detailing out of Columbia, Maryland.
He proudly serves on the board of the
International Detailing Association and works
tirelessly to ensure that detailing business
owners receive business development support
to help them achieve their goals.
These past few months have really hit
every detailing company hard. There is
a level of uncertainty around right now
that I have never felt in the detailing
community. It’s a tough time to navigate
the forced mandatory closures of detailing
businesses, and the ones that could stay
open are faced with dwindling levels of
potential customers. There is no doubt that
some detailing companies will not recover
and will be unable to open back up once
the restrictions are lifted. If you are not
or do not want to fall into that category
there are some things you can be doing
now to prepare yourself for the eventual
reopening. It is vital that you be ready.
Economic downturns have occurred
in the past, and will continue to occur in
the future. How you weather the storm
and come out the other side will be the
difference on success or failure. One of
my executive managers calls our recovery,
“Plan Jenny”, as in Forrest Gump’s
shrimping boat that he and Lieutenant
Dan rode to ride out the storm. After the
storm wiped out all of the other boats,
they were able to find great success. You
need to think of this like that. If you can
make it to the other side, there will be an
increase in market share and enormous
growth for those that were ready for it.
The key here is being ready for it. If you
hit the starting line running, no one will
ever catch up.
HIT THE GROUND
READY TO RUN
Here are a few things you can do to
be ready for re-launching your business:
Prepare your staff: Now is a fantastic
opportunity to start bringing back staff
a little bit early and brush them up
on training and services. If you were
fortunate to get PPP money from the
government, it needs to be spent on payroll
anyways, so why not use some of it to
prepare the employees who might be a little
rusty after a few months off. This is also the
time to make any policy updates or changes
that you have been meaning to do. As
everyone comes back, you introduce them
to these updates and start implementation.
It is difficult to make major changes on the
fly, but this presents the perfect opportunity
to make updates and implement them while
not much else is going on.
Seize the opportunity: If you are lucky
enough to see the other side of this, you
will be in a great position to expand your
business. There are customers that are
up for grabs if you go out there and find
them. Any customers who had been
going to now closed detailing businesses
will be looking for new providers. This
applies to single retail customers all the
way up to large dealership chains. As
they reopen they will be scrambling to
replace any detailer who is not returning.
You can also find some quality detailers
that have been laid off. There are tens
of millions of people out there without
work. I can guarantee that you can find
quality detailers that will blow you away,
if you just look. Also do not be afraid to
hire someone without detailing experience
and train them to do the job. People
will be hungry for work.
Plan for the future: There is no reason
to assume that you will not see growth
once your business restarts. Make a plan
on where you want to be in 1 year, 5
years, 10 years, etc. This will give you
the path to follow as real success starts to
come your way. If you know where you
are going and have your goals in place
coming out of this, then head straight
for it, NO ONE will be able to keep up .
There is absolutely no reason that
you should not have a positive outlook on
your businesses surviving this. I am even
predicting a boom in the detailing industry
due to fewer detailers and competition,
and a renewed interest in ensuring that
vehicles are clean and germ free. This
pandemic has created an awareness for
cleanliness and sanitization, and detailers
can provide that service. Make sure you
are marketing this in all of your advertising
and social media platforms. Most
importantly, do not hesitate or be slow
off the starting line. Be the Jenny boat of
the Bubba Gump Shrimp Company and
claim your place among the successful
8 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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We are looking for Jobbers
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Help is Out There
Here is a breakdown of the governmental
resources available for self serve car washes.
SBA DEBT RELIEF
The SBA is providing a financial
reprieve to small businesses during the
COVID-19. As part of our coronavirus
debt relief efforts, the SBA will pay 6
months of principal, interest, and any
associated fees that borrowers owe for all
current 7(a), 504, and Microloans in regular
servicing status as well as new 7(a), 504, and
Microloans disbursed prior to September
27, 2020. This relief is not available for
Paycheck Protection Program loans or
Economic Injury Disaster loans. Borrowers
do not need to apply for this assistance. It
will be automatically provided as follows:
• For loans not on deferment, SBA will
begin making payments with the next
payment due on the loan and will make
six monthly payments.
• For loans currently on deferment, SBA
will begin making payments with the
next payment due after the deferment
period has ended and will make six
• For loans made after March 27, 2020 and
fully disbursed prior to September 27,
2020, SBA will begin making payments
with the first payment due on the loan
and will make six monthly payments.
SBA has notified 7(a), 504 and
Microloan Lenders that it will pay these
borrower loan payments. Lenders have
been instructed to refrain from collecting
loan payments from borrowers. If a
borrower’s payment was collected after
March 27, 2020, lenders were instructed
to inform the borrower that they have
the option of having the loan payment
returned by the lender or applying the loan
payment to further reduce the loan balance
after SBA’s payment.
Borrowers should contact their lender
if they have any questions regarding this
For current SBA Serviced Disaster
(Home and Business) Loans: If
your disaster loan was in “regular
servicing” status on March 1, 2020,
the SBA is providing automatic deferments
through December 31, 2020.
What does an “automatic deferral”
mean to borrowers?
• Interest will continue to
accrue on the loan.
• 1201 monthly payment notices
will continue to be mailed out
reflect the loan is deferred and no
payment is due.
• The deferment will NOT cancel any
established Preauthorized Debit
(PAD) or recurring payments on
your loan. Borrowers that have
established a PAD through Pay.
Gov or an OnLine Bill Pay Service
are responsible for canceling these
recurring payments. Borrowers
that had SBA establish a PAD
through Pay.gov will have to
contact their SBA servicing office
to cancel the PAD.
• Borrowers preferring to continue
making regular payments during
the deferment period may continue
remitting payments during the
deferment period. SBA will apply
those payments normally as if
there was no deferment.
• After this automatic deferment
period, borrowers will be required
to resume making regular
principal and interest payments.
Borrowers that cancelled
recurring payments will need to
reestablish the recurring payment.
SBA: SMALL BUSINESS ASSOCIATION
On Friday, March 27, 2020,
President Donald Trump signed into
law the CARES Act, which contains
$376 billion in relief for American
workers and small businesses.
The SBA also resumed accepting
Paycheck Protection Program applications
from participating lenders on
Monday, April 27, 2020.
With the additional funding
SBA EXPRESS BRIDGE LOANS
Enables small businesses who
currently have a business relationship
with an SBA Express Lender to access
up to $25,000 quickly.
Express Bridge Loan Pilot Program:
This allows small businesses who
currently have a business relationship
with an SBA Express Lender to access
up to $25,000 quickly. These loans can
provide vital economic support to small
businesses to help overcome the temporary
loss of revenue they are experiencing
and can be a term loans or used to bridge
provided by the new COVID-19 relief
package, SBA will resume processing
EIDL Loan and Advance applications
that are already in the queue on a
first come, first-served basis, and will
provide further information on the
availability of the EIDL portal to
receive new applications (including
those from agricultural enterprises) as
soon as possible.
the gap while applying for a direct SBA
Economic Injury Disaster loan. If a small
business has an urgent need for cash while
waiting for decision and disbursement on
an Economic Injury Disaster Loan, they
may qualify for an SBA Express Disaster
✔ Up to $25,000
✔ Fast turnaround
✔ Will be repaid in full or in part by
proceeds from the EIDL loan
10 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
PAYCHECK PROTECTION PROGRAM LOAN INFORMATION
The Paycheck Protection Program
is a loan designed to provide a direct
incentive for small businesses to keep
their workers on the payroll.
SBA will forgive loans if all employees
are kept on the payroll for eight weeks
and the money is used for payroll, rent,
ACCESS TO CAPITAL
SBA provides a number of loan
resources for small businesses to utilize
when operating their business. For more
information on loans or how to connect
with a lender, visit: https://www.sba.
• 7(A) PROGRAM offers loan amounts
up to $5,000,000 and is an all-inclusive
loan program deployed by lending
partners for eligible small businesses
within the U.S. States and its territories.
The uses of proceeds include: working
capital; expansion/renovation; new
construction; purchase of land or
buildings; purchase of equipment,
fixtures; lease-hold improvements;
mortgage interest, or utilities.
You can apply through any existing
SBA 7(a) lender or through any federally
insured depository institution, federally
insured credit union, and Farm
Credit System institution that is participating.
Other regulated lenders will
refinancing debt for compelling reasons;
seasonal line of credit; inventory; or
starting a business.
• EXPRESS LOAN PROGRAM provides
loans up to $350,000 for no more
than 7 years with an option to
revolve. There is a turnaround time
of 36 hours for approval or denial of
a completed application. The uses
of proceeds are the same as the
standard 7(a) loan.
• COMMUNITY ADVANTAGE LOAN
PILOT PROGRAM allows missionbased
lenders to assist small
businesses in underserved markets
with a maximum loan size of
be available to make these loans once
they are approved and enrolled in the
program. You should consult with your
local lender as to whether it is participating
in the program.
$250,000. The uses of proceeds are
the same as the standard 7(a) loan.
• 504 LOAN PROGRAM is designed to
foster economic development and
job creation and/or retention. The
eligible use of proceeds is limited to
the acquisition or eligible refinance of
• MICROLOAN PROGRAM involves
making loans through nonprofit lending
organizations to underserved markets.
Authorized use of loan proceeds
includes working capital, supplies,
machinery & equipment, and fixtures
(does not include real estate). The
maximum loan amount is $50,000 with
the average loan size of $14,000.
CHANGING MARKET DEMAND:
Depending on the incident, there may
be access controls or movement
restrictions established which can
impede your customers from reaching
your business. Additionally, there
may be public concerns about public
exposure to an incident and they may
decide not to go to your business out
of concern of exposing themselves to
greater risk. SBA’s Resources Partners
and District Offices have trained
experts who can help you craft a plan
specific to your situation to help navigate
any rapid changes in demand.
MARKETING: It’s critical to communicate
openly with your customers
about the status of your operations,
what protective measures you’ve
implemented, and how they (as
customers) will be protected when
they visit your business. Promotions
may also help incentivize customers
who may be reluctant to patronize
OSHA: OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
Occupational safety and health
professionals use a framework called the
“hierarchy of controls” to select ways of
controlling workplace hazards. In other
words, the best way to control a hazard
is to systematically remove it from the
workplace, rather than relying on workers
to reduce their exposure. During a
COVID-19 outbreak, when it may not be
possible to eliminate the hazard, the most
effective protection measures are listed
from most effective to least effective. Please
note, information has been omitted that
does not pertain to car wash environments.
✔ Engineering controls
✔ Administrative controls
✔ Safe work practices (a type of
administrative control), and
There are advantages and disadvantages
to each type of control measure when
considering the ease of implementation,
effectiveness, and cost. In most cases, a
combination of control measures will be
necessary to protect workers from exposure
to SARS-CoV-2. In addition to the types
of workplace controls discussed below,
CDC guidance for businesses provides
employers and workers with recommended
SARS-CoV-2 infection prevention strategies
to implement in workplaces:
• Engineering Controls. These controls
involve isolating employees from work
related hazards. In workplaces where
they are appropriate, these types of
controls reduce exposure to hazards
without relying on worker behavior and
can be the most cost-effective solution
to implement. Engineering controls for
• Installing high-efficiency air filters.
12 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
• Increasing ventilation rates in the
• Installing physical barriers, such as
clear plastic sneeze guards.
• Specialized negative pressure
ventilation in some settings, such as
for aerosol generating procedures
(e.g., airborne infection isolation
rooms in healthcare settings and
specialized autopsy suites in
• Administrative Controls.
Administrative controls require action
by the worker or employer. Typically,
administrative controls are changes in
work policy or procedures to reduce
or minimize exposure to a hazard.
Examples of administrative controls for
• Encouraging sick workers
to stay at home.
• Minimizing contact among workers,
clients, and customers by replacing
face-to-face meetings with virtual
communications and implementing
telework if feasible.
• Establishing alternating days or extra
shifts that reduce the total number
of employees in a facility at a given
time, allowing them to maintain
distance from one another while
maintaining a full onsite work week.
• Discontinuing nonessential travel
to locations with ongoing COVID-19
outbreaks. Regularly check CDC travel
warning levels at: www.cdc.gov/
• Developing emergency
communications plans, including
a forum for answering workers’
concerns and internet-based
communications, if feasible.
• Providing workers with up-to-date
education and training on COVID-19
risk factors and protective behaviors
(e.g., cough etiquette and care of PPE).
• Training workers who need to use
protecting clothing and equipment
how to put it on, use/wear it, and
take it off correctly, including in the
context of their current and potential
duties. Training material should be
easy to understand and available in
the appropriate language and literacy
level for all workers.
• Examples of safe work practices for
• Providing resources and a work
environment that promotes personal
hygiene. For example, provide
tissues, no-touch trash cans, hand
soap, alcohol-based hand rubs
containing at least 60 percent
alcohol, disinfectants, and disposable
towels for workers to clean their
• Requiring regular hand washing or
using of alcohol-based hand rubs.
Workers should always wash hands
when they are visibly soiled and after
removing any PPE.
• Post handwashing signs in
restrooms. Personal Protective
Equipment (PPE) While engineering
and administrative controls are
considered more effective in
minimizing exposure to SARS-CoV-2,
PPE may also be needed to prevent
certain exposures. While correctly
using PPE can help prevent some
exposures, it should not take the
place of other prevention strategies.
✔ Face shields
✔ Face masks, and
✔ Respiratory protection, when appropriate.
ALL TYPES OF
PPE MUST BE:
✔ Selected based upon the hazard to
✔ Properly fitted and periodically
refitted, as applicable (e.g.,
✔ Consistently and properly worn when
✔ Regularly inspected, maintained, and
replaced, as necessary.
✔ Properly removed, cleaned, and
stored or disposed of, as applicable,
to avoid contamination of self, others,
or the environment.
Employers are obligated to provide their workers
with PPE needed to keep them safe while
performing their jobs. The types of PPE required
during a COVID-19 outbreak will be based on the
risk of being infected with SARS-CoV-2 while
working and job tasks that may lead to exposure.
Compliance Assistance Specialists
OSHA compliance assistance specialists
can provide information to employers and
workers about OSHA standards, short
educational programs on specific hazards
or OSHA rights and responsibilities, and
information on additional compliance
assistance resources. Visit www.osha.gov/
complianceassistance/cas or call 1-800-
321-OSHA (6742) to contact your local
OSHA REGIONAL OFFICES
Region 1: Boston Regional Office (CT*, ME*, MA,
NH, RI, VT: (617) 565-9860
Region 2: New York Regional Office (NJ*, NY*,
PR*, VI*) (212) 337-2378
Region 3: Philadelphia Regional Office (DE, DC,
MD*, PA, VA*, WV) (215) 861-4900
Region 4: Atlanta Regional Office (AL, FL, GA,
KY*, MS, NC*, SC*, TN*) (678) 237-0400
Region 5: Chicago Regional Office (IL*, IN*, MI*,
MN*, OH, WI) (312) 353-2220
Region 6: Dallas Regional Office (AR, LA, NM*,
OK, TX) (972) 850-4145
Region 7: Kansas City Regional Office (IA*, KS,
MO, NE) (816) 283-8745
Region 8: Denver Regional Office (CO, MT, ND,
SD, UT*, WY*) (720) 264-6550
Region 9: San Francisco Regional Office (AZ*,
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the Northern Mariana Islands) (415) 625-2547
Region 10: Seattle Regional Office (AK*, ID, OR*,
WA*) (206) 757-6700
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VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 13
CDC: CENTERS FOR DISEASE CONTROL AND PREVENTION
Maintain a healthy work environment
Consider improving the engineering
controls using the building ventilation
system. This may include some or all of
the following activities:
• Increase ventilation rates.
• Increase the percentage of outdoor air
that circulates into the system.
Support respiratory etiquette and hand
hygiene for employees, customers, and
• Provide tissues and no-touch disposal
• Provide soap and water in the
workplace. If soap and water are not
readily available, use alcohol-based
hand sanitizer that is at least 60%
alcohol. If hands are visibly dirty, soap
and water should be chosen over hand
sanitizer. Ensure that adequate supplies
• Place hand sanitizers in multiple
locations to encourage hand hygiene.
• Place posters that encourage hand
hygiene to help stop the spread at the
entrance to your workplace and in
other workplace areas where they are
likely to be seen.
• Discourage handshaking – encourage
the use of other noncontact methods of
• Direct employees to visit the coughing
and sneezing etiquette and clean hands
webpage for more information.
Perform routine environmental cleaning
• Routinely clean and disinfect all frequently
touched surfaces in the workplace, such
as workstations, keyboards, telephones,
handrails, and doorknobs.
• If surfaces are dirty, they should be
cleaned using a detergent or soap and
water prior to disinfection.
• For disinfection, most common
EPA-registered household disinfectants
should be effective. A list of products that
are EPA-approved for use against the
virus that causes COVID-19 is available.
Follow the manufacturer’s instructions
for all cleaning and disinfection products
(e.g., concentration, application method
and contact time, etc.).
• Discourage workers from using other
workers’ phones, desks, offices, or other
work tools and equipment, when possible.
If necessary, clean and disinfect them
before and after use.
• Provide disposable wipes so that
commonly used surfaces (for example,
doorknobs, keyboards, remote controls,
desks, other work tools and equipment)
can be wiped down by employees before
each use. To disinfect, use products that
meet EPA’s criteria for use against SARS-
Cov-2external icon, the cause of COVID-
19, and are appropriate for the surface.
Perform enhanced cleaning and disinfection
after persons suspected/confirmed
to have COVID-19 have been in the facility:
• If a sick employee is suspected or
confirmed to have COVID-19, follow
the CDC cleaning and disinfection
Implementing Safety Practices for
Critical Infrastructure Workers Who
May Have Had Exposure to a Person
with Suspected or Confirmed COVID-19
To ensure continuity of operations
of essential functions, CDC advises that
critical infrastructure workers may be
permitted to continue work following
potential exposure to COVID-19, provided
they remain asymptomatic and additional
precautions are implemented to protect
them and the community.
A potential exposure means being a
household contact or having close contact
within 6 feet of an individual with confirmed
or suspected COVID-19. The timeframe for
having contact with an individual includes
the period of time of 48 hours before the
individual became symptomatic.
Critical Infrastructure workers who have
had an exposure but remain asymptomatic
should adhere to the following practices
prior to and during their work shift:
• Pre-Screen: Employers should
measure the employee’s temperature
and assess symptoms prior to them
starting work. Ideally, temperature
checks should happen before the
individual enters the facility.
• Regular Monitoring: As long as the
employee doesn’t have a temperature
or symptoms, they should self-monitor
under the supervision of their employer’s
occupational health program.
• Wear a Mask: The employee should
wear a face mask at all times while in the
workplace for 14 days after last exposure.
Employers can issue facemasks or can
approve employees’ supplied cloth face
coverings in the event of shortages.
• Social Distance: The employee should
maintain 6 feet and practice social
distancing as work duties permit in the
• Disinfect & Clean workspaces: Clean
and disinfect all areas such as offices,
bathrooms, common areas, shared
electronic equipment routinely.
If the employee becomes sick during the
day, they should be sent home immediately.
Surfaces in their workspace should be cleaned
and disinfected. Information on persons who
had contact with the ill employee during the
time the employee had symptoms and 2
days prior to symptoms should be compiled.
Others at the facility with close contact within
6 feet of the employee during this time would
be considered exposed.
Employers should implement the
recommendations in the Interim Guidance
for Businesses and Employers to Plan and
Respond to Coronavirus Disease 2019 to help
prevent and slow the spread of COVID-19
in the workplace. Additional information
about identifying critical infrastructure during
COVID-19 can be found on the CDC’s
specific First Responder Guidance page.
HOW TO CLEAN AND DISINFECT
MACHINERY OR EQUIPMENT
Current evidence, though still
preliminary, suggests that SARS-CoV-2,
the virus that causes COVID-19, may
remain viable for hours to days on
surfaces made from a variety of materials.
It may be possible that a person can
get COVID-19 by touching a surface or
object that has the virus on it and then
touching their own mouth, nose, or
possibly their eyes, but this is not thought
to be the main way the virus spreads.
If the machinery or equipment in
question are not accessible to employees
or have not been in contact with someone
infected with COVID-19, they will not
present an exposure hazard.
If machinery or equipment are
thought to be contaminated and can be
cleaned, follow the CDC cleaning and
disinfection recommendations. First clean
dirty surfaces with soap and water. Second,
disinfect surfaces using products that meet
EPA’s criteria for use against SARS-Cov-
2external iconexternal icon and are appropriate
for the surface.
If machinery or equipment are thought
to be contaminated and cannot be cleaned,
they can be isolated. Isolate papers or any
soft (porous) surfaces for a minimum of
24 hours before handling. After 24 hours,
remove soft materials from the area and
clean the hard (non-porous) surfaces per
the cleaning and disinfection recommendations.
Isolate hard (non-porous) surfaces
that cannot be cleaned and disinfected for
a minimum of 7 days before handling.
✔ Take your temperature before work.
✔ Wear a face mask at all times.
✔ Practice social distancing in the
workplace as work duties permit.
✔ Stay at work if you become sick.
✔ Share headsets or objects used near face.
✔ Congregate in the break room or other
✔ Take employee’s temperature and assess
symptoms prior to their starting work.
✔ If an employee becomes sick during the
day, send them home immediately.
✔ Test the use of face masks to ensure they
do not interfere with workflow.
✔ Increase air exchange in the building.
✔ Increase the frequency of cleaning
commonly touched surfaces.
✔ Follow CDC guidance for cleaning
✔ Wait 24 hours before cleaning and
disinfecting to minimize potential for
exposure to respiratory droplets. If 24
hours is not feasible, wait as long as
✔ Open outside doors and windows to
increase air circulation in the area.
✔ Clean dirty surfaces with soap and
water prior to disinfection.
✔ Next, disinfect surfaces
using products that meet EPA’s
criteria for use against SARS-Cov-
2external iconexternal icon, the virus
that causes COVID-19, and that are
appropriate for the surface.
✔ Follow the manufacturer’s
instructions for all cleaning
and disinfection products for
concentration, application method,
contact time, and required PPE.
Operations can resume as soon as
the cleaning and disinfection are
14 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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seminars on the subject of auto detailing throughout the automotive industry. He can be reached at email@example.com.
Look for these
when it comes
By Bud Abraham
Since the early 1990s, most auto
manufacturers have painted their vehicles
with basecoat/clearcoat finishes.
While having many positives, clearcoat
finishes are subject to many problems
– paint damage caused by alkaline spotting,
industrial fallout, or chemical etching,
which usually appears as spots on
the horizontal surfaces.
The “problem areas” may include
the hood, roof or the tops of the fenders.
Areas generally not affected are the
vertical panels such as the lower panels
on the doors, fenders, and front and
To make an adequate repair and minimize
the time required to make the repair,
it is important to determine the type(s) of
environmental damage on the paint and
to select the correct repair method and
materials. Remember, one or more of the
following types of damage can be found
on a painted surface at one time:
WITH CODE ADN20
PERMANENT PROTECTION • DEEP G
16 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
1. ALKALINE SPOTTING:
Caused by alkaline rain or hard water
from sources such as lawn sprinklers
and cannot be removed using just
soap and water.
2. INDUSTRIAL FALLOUT:
The result of airborne iron particles
falling on the vehicle, which can eat
through the paint over a period of
time. The particles may be detected
as a gritty or bumpy feeling on the
surface of the clearcoat. Rust stains
may appear on light-colored vehicles.
3. CHEMICAL ETCHING
OR ACID RAIN:
The result of sulfur dioxide or nitrogen
oxides being released into the
atmosphere and mixing with water
and the ozone to create either sulfuric
or nitric acid. The typical acid rain
damage may look like water droplets
that have dried on the paint and caused
discoloration. In some cases, damage
appears as a white ring with a clear,
dull center. Severe cases show pitting.
Discoloration may also vary depending
on the color of the paint. Yellow finishes
may appear as a white or brown
spot. Medium blue may have a whitening
spot. White may discolor to pink and
medium red appears purple.
Restoration of chemical etching may
be difficult. However, the procedure varies
with the degree of damage encountered.
The degree of damage can be
determined by testing on a 2-foot square
area of the damaged panel.
It is recommended that you use products
specifically formulated to repair the
clearcoat damage. You can test the “knowhow”
of your chemical suppliers to see if
they have a “repair system.” If they don’t
or give you double-talk, it may be time to
The following progressive test steps
will determine the repair procedure necessary
to handle the various levels of
damage. Testing should be performed on
the most severely damaged 2-foot square
section of the panel. The test steps begin
with the least abrasive repair and progress
to the most severe.
Most factory-applied clear coats are
only about 1.5 millimeters thick. Testing
shows that nearly all etching can be eliminated
when less than 0.4 mm of clearcoat
is removed. A digital paint thickness
gauge can help you determine the film
thickness of the vehicle. (They cost about
Prior to all buffing and or sanding be
sure to measure the paint film thickness.
During the repair, never remove
more than 0.4 mm of paint film. If you
remove more than 0.4 mm of paint film,
the panel will need to be re-cleaned at
the least, or repainted. Be careful.
IS IT ALKALINE SPOTTING?
Using a good car wash shampoo,
wash and dry a 2-foot-square test area on
the vehicle. Dry the surface and inspect
for any remaining spotting.
If the spotting will wash off in the test
area, it is most likely alkaline spotting.
(You should be able to wash off the remaining
areas with the same shampoo.)
If the damage appears to be industrial
fallout or has chemical etching in the
surface coat, continue working on the
test area as directed in the next level for
LOSS SHINE • WEATHER RESISTANT
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 17
Caused by rain or hard
water from sources
such as lawn sprinklers
The result of airborne
iron particles falling
on a vehicle over a
period of time, and;
(OR ACID RAIN):
The result of sulfur
dioxide or nitrogen
oxides being released
into the atmosphere and
mixing with water and
the ozone to create either
sulfuric or nitric acid.
When buffing the hood, open it far
enough to prevent buffing the fender.
When buffing the fenders, open the
hood to prevent any hood buff marks.
When buffing the roof panel, remove
the drip rail moldings and mask the
B-pillar to prevent damage to the adjacent
IS IT FALLOUT DAMAGE?
First be sure to measure and record
the paint film thickness. Then, wash the
test area with car wash shampoo, then,
using a foam pad, polish the repair area
with the recommended compound. If
the fallout damage is still visible, apply
a more aggressive compound with a
wool pad to remove the fallout and then
polish with a swirl remover. Check the
paint film thickness to ensure that no
more than 0.4 mm of material has been
removed. If more than 0.4 mm of paint
film has been removed, you will have to
reapply the clearcoat or repaint.
IS IT CHEMICAL ETCHING?
For chemical etching, wash a 2-footsquare
area of the damaged panel. Measure
and record the paint film thickness.
Using a foam pad, buff the test area. If
the etching is still visible, apply a more
aggressive compound with a wool pad,
followed by a swirl remover. Check the
paint film thickness to ensure that no
more than 0.4 mm of paint film has
been removed. (Always remember that
if the film thickness removed is more
than 0.4 mm, the panel will need a new
clearcoat applied or repaint.)
If the test area has no signs of damage,
use the test procedure on the entire
panel. If the damage is still visible in the
test panel, continue to the next step.
Wet sand with 2000 grit sandpaper
and buff with the appropriate compound
and wool pad. Follow up with a
light compound and a foam pad. If the
damage is still visible, repeat the process.
Do not use sandpaper grits coarser
than 2000. This may cause damage
to the finish. If the etching is removed
from the test area, measure the paint
film thickness. If less than 0.4 mm of
clearcoat has been removed, continue
to use the same procedure to repair the
In some extreme cases, sanding and
buffing may not remove the etching
without going through the clearcoat.
If the etching exceeds the thickness of
the clearcoat, continue to the next level-damage
through the clearcoat.
This is a basic overview of some
methods used to handle paint. Meet
with your chemical suppliers and ask
questions. Make sure that the chemical
supplier provides you with the correct
compounds and equipment to handle
the daily challenges of a detailer.
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18 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
Detailer expands local DIY retail
business, inks P&S agreement
Bill “Buff Man” Quinn of Bill the Buff
Man Auto Detailing in Ephrata, Washington,
inked an agreement with major west coast detailing
products distributor P&S Detail as their
first statewide Washington distributor. The
agreement is an extension of the retail storefront
Quinn has been building over the past
three years to provide not only a line of doit-yourself
detailing products for customers,
but to help detailing shops all over the state
build retail storefronts offering a high-grade,
professional line of consumer Do-it-yourself
products, as well.
Quinn is not new to product distribution
and logistics. His BTBM Business Solutions, a
subsidiary of his Buff Man detailing business
has over a decade of experience in warehousing,
logistics, purchasing and distribution. He
has handled the delivery of millions of dollars
in products for some of the largest manufacturers
in the state.
“On behalf of P&S Detail Products, I
am thrilled to announce Bill Quinn, and his
company, Bill the Buff Man, have joined the
P&S Family of Distributors,” said Keith Duplessie,
Customer Development Director for
P&S Sales. “More than just a detailer, Bill has
run a successful distribution and fulfillment
center for many years, so doing so as a P&S
distributor is a natural fit. A Master Detailer,
Bill has a skillset that fits well with the company’s
philosophy of training and support to
“Bill and his team will begin distribution
in Washington state in January 2020, and will
be responsible for product distribution, establishment
and support or Store Front locations
and brand growth for the region.”
Currently, less than 10 percent of automotive
detailers offer any products to their customers
at all, but Quinn says the lasting effects of a
product applied by a professional detailer creates
a buzz among luxury and classic car owners
who are now demanding only the best for
their automotive investments.
“In the decade since I began detailing for
a living, I have watched automotive car care
change from a bucket of water and soapy
Texan firefighter invests $100K to expand
detail shop and ceramic coatings studio
Firefighter Greg Channel of Houston, Texas,
and his business partner, Chance Hollon,
owners of American Detail have invested an
unprecedented $100,000 in a new 6,000-squarefoot
Paint Protection and Ceramic Coatings
Studio. Channel started out as a successful mobile
detailer servicing northwest Houston and
Cypress, but automotive appearance technology
drove him to take his business and his skills to a
more advanced level. After perfecting his skills
applying Xpel Paint Protection Film (PPF) and
Ceramic Coatings, he needed a cleanroom environment
to properly apply both products in
Texas’ humid climate.
sponge to a highly sophisticated and lucrative
business. People are paying a lot of money
for their vehicles and paying for them over a
longer period. That puts a lot of pressure on
car owners to look at their automobiles as a
long-term investment that requires meticulous
Quinn began his pursuit of retail when
he moved into a larger building in 2016. He
started out as a catalog showroom for truck
accessories and as an authorized WeatherTech
dealer for the Columbia Basin.
“In the three years since I expanded the
showroom into a full retail center, and the two
years since we started the Buff Man’s Stuff
online store, profits have doubled every year,”
NOVEMBER 18TH, 2020
FEBRUARY 4-6, 2021
Expo – Orlando
Gaylord Palms Resort
*These shows are still scheduled at the time of
publication of this issue. However, shows might
still be canceled due to Covid-19. Check websites
for each show for more information.
Holding open garages and Cars & Coffee
events on a regular basis, as well as attending
multiple car shows throughout the Basin, Quinn
found that by demonstrating the difference between
a professional-grade product and an overthe-counter
product, customers are wowed.
Quinn is the incoming President of the
Board of Directors for an exclusive network
of detailers in the U.S. known as Detailing
Success and the Detail Mafia. He has served
seven years as a senior member of the Air
Force One Detailing Team at Seattle’s Museum
of Flight where Doyle and P&S Sales first
introduced Double Black.
Doyle’s certification trained Channel in the
use of European Steam Clean, which uses hot
vapor and powerful extraction to professionally
remove odor-causing stains and revive and
sanitize car interiors including fabrics, carpets,
and hard plastics. That with a 7,000mg ozone
generator gives your vehicle a Flu Shot.
Channel is just months away from earning
his way into “made-man” status in Doyle’s exclusive
Detail Mafia, a senior-level project team
of detailing mentors and leaders who cross state
lines to work on community projects, often on a
pro bono basis. Some of those projects include
cleaning and restoring emergency, fire, and police
vehicles after hurricanes; restoring classic
motorcycles, fire engines, aircraft, etc. for local
museums; and cleaning vehicles for nationally-known
automotive auctioneers like Mecum
and Barrett Jackson.
Also, as a certified member (CD) of the
IDA, Channel holds an advanced Skills Validated
(SV) certification with the organization. Certified
IDA detailers are held to a higher quality
standard, and the SV designation means Channel
has passed challenging hands-on testing according
to strict industry standards determined
by leading industry professionals.
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 19
“Many of P&S’ products were inspired
by our years of work on the historic jet,” said
Quinn. “P&S owners Bob and Dave Phillips
are also members of the team and they have
developed these products as a better alternative
for protecting paint.”
“You take a ceramic coating used on hard
plastic surfaces like your dashboard and console,
leather, carpets and glass, and there is no
comparison in terms of longevity, durability
and sheer effectiveness,” said Quinn. “My
hope is that customers tell their friends and
family and they in turn go to their detailers
and ask for that product. He believes he has
the potential to help detailers and P&S open
retail storefronts all over the state.”
Based in the San Francisco Bay area, P&S
Detail has been a pioneer in the detail products
industry going back 50 years. They are known
for not only selling the most trusted products
in the industry, but they are best known for developing
innovative, technologically advanced
new products like the Double Black line.
Bob Phillips, president of P&S Detail said,
continued ... Detailer expands local DIY retail business, inks P&S agreement
“Bill has been a longtime friend and supporter
of P&S, serving as a brand standard bearer for
many years. He and his team will be a great
asset as P&S continues its growth in the NW.
“We are a family at P&S and Bill has been
and is family to us. He fits our values and philosophy
well, and I look forward to his success
in the coming years.”
Perfection Plus Auto Detailing and owner
Shane Mayfield are celebrating their 10-year
anniversary with a significant expansion of
their detailing products and services. To share
their success, they are now open on weekends,
Saturday and Sunday from 10:00 a.m. to 4:00
p.m. where they are offering soapy hand car
washes using a lubricating ph-balanced car
shampoo followed by a hand dry using soft, microfiber
towels and compressed air. In addition
to being opened on weekends, he is also launching
eight innovative new warranty products,
never offered through the detailing industry
before. Launched at the Specialty Equipment
Market Association (SEMA) show in Las Vegas
this past fall, Transparent Warranties are the
first long-term protection product ever provided
to the car appearance industry.
Mayfield has watched his detailing shop
reach new levels of success in the past three
years as he won the International Detailing
Association’s (IDA) 2019 Detailing Shop of the
Year and was nominated for IDA Detailer of
Year, also in 2019.
He has been on the Air Force One Detailing
Team at Seattle’s Museum of Flight
the past two years and has also been on the
McCall’s Motorworks Revival & The Quail
Detailing Teams at Monterey Car Week.
“There are a lot of luxury car owners who
do not like to run their cars through automated
carwashes, and though they may be regular detailing
customers, they need a good wash in between
full details to remove road dust, squashed
bugs, bird droppings and other environmental
contaminants,” said Mayfield. “Especially this
time of year, road salt and deicing agents are
great for keeping the roads clear, but it is treacherous
on your car paint and metals like the
chrome on your wheels, trim and grilles. Our
hand washes are top notch and we hand dry too
to prevent water spots and streaks.”
They do not offer full details on weekends,
but the washes have some add-on options
like an interior quick vacuum and thorough
The Transparent warranties are new to
the detailing industry and there is nothing
like them anywhere. Customers can buy a
Transparent Warranty to cover headlight and
windshield repair, interior and exterior work,
tires and wheels, paintless dent repair (PDR),
paint protection film (PPF) installation and
even key fob replacement. There are no deductibles
and the pricing is nominal.
“We can perform a paint correction on an
aging or neglected vehicle and get it shinier
than it was when you bought the car (or truck),
and finish it off with a ceramic coating, for instance,”
said Mayfield. “With the exterior warranty,
you are protected against any damage
or flaws that occur on the surface after that.”
JL’s Showroom Auto Salon debuts after $25K in renovations
Formerly known as JL’s Showroom Detailing,
Justin “JL” Labato, announced the
official debut of his newly renamed JL’s
Showroom Auto Salon last March. The Melbourne,
Florida-based business will be the
flagship retail car care store where customers
can for the first time, purchase do-it-yourself
car care products and supplies, developed by
P&S Detail Sales.
Many of the products offered are inspired
by the Air Force One Detailing Team’s work
restoring the iconic airplane on exhibit at the
Museum of Flight. JL’s is now the first and
only full service, fully certified auto salon and
retail store of its kind under one roof in the
Orlando/Melbourne market area.
Labato entered into a lease-to-purchase
agreement to expand the entire building he
has been sharing with another automotive
businesses since he started JL’s in 2008. He
invested $25,000 into renovations, increased
the number of automotive technicians from
three to seven, and expanded the space to
7,300 square feet so he can now offer car
and truck owners a myriad of automotive
appearance services including premium detailing,
paint correction, ceramic coatings,
paint protection film (PPF), window tinting,
and Transparent Warranties.
Labato changed the name of the business
from JL’s Showroom Detailing to JL’s Showroom
Auto Salon on January 1, 2020 to better
represent the multiple services he is now offering.
Having pioneered ceramic coatings in
the Melbourne area seven years ago, he is now
able to expand his footprint and offer more
services to his customers, while sharing with
everyday customers the exceptional products
that cannot be found at the corner auto parts
store, or at the average detailing shop in Florida,
for that matter.
ICA CEO Eric Wulf warns
against letter scam
There is a document making the rounds
throughout the carwashing community and,
unfortunately, it is a scam. Eric Wulf, CEO of
the International Carwash Association wants
people to know he has nothing to do with
it and also noted, it asks readers to contact
“Eric Wolf ” which is an obvious misspelling.
In a letter to ICA members, Wulf wrote:
A document entitled “Essential Business”
has recently circulated within the car
wash community. In it, readers are advised
to contact “Eric Wolf ” from the “International
Car Wash Association” for more information
about whether car washes may
operate during government imposed restrictions
related to the coronavirus crisis.
Please be advised that this document was
NOT authored or approved by the International
Carwash Association. The Association’s
position, and other resources, are to be
found at www.carwash.org/sharing.
These are challenging times, and our
goal is to provide you with the best information
possible. We wish safety and good
health to you and yours, and welcome your
comments and questions.
Eric Wulf, CEO
New dates announced for
2021 Car Wash Show
The International Carwash Association
has announced a change to the dates for The
Car Wash Show 2021. The event will still be
held at the Las Vegas Convention Center in Las
Vegas, Nevada, but will now be held June 7-9,
Since cancelling The Car Wash Show
2020 on March 10, ICA has evaluated several
different options for providing attendees
and exhibitors with the show experience they
deserve and desire, a press release stated. This
includes new considerations for health and
safety given the COVID-19 crisis. As part of
this evaluation, the 2021 event has been moved
from March to June.
At the premier U.S. gathering of car
wash owners, managers, and decision makers,
attendees of The Car Wash Show 2021
will discover new products and technologies,
enhance business strategies, and connect
with a range of car care experts—including
car washers, fast lube professionals, detailers,
distributors, and more—from around
The ICA said it can’t wait to bring our
community together again.
20 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
Lake Country Manufacturing delivers premium polishing & buffing pads and accessories.
Our products help you get the job done perfectly. Every time.
Lake Country Manufacturing, Inc. | Oconomowoc, Wisconsin
Mitigation and Response Resources
By Kimberly Grizzle, AAI
The World Health Organization declared
COVID-19 a pandemic on March
11, 2020. The global economic impact on
businesses, and the path of destruction on
human lives remains incomprehensible.
The one thing we do know about this virus...it
does not discriminate, and it continues
to alter life as we know it.
The unforeseen circumstances
and consequences of the coronavirus
(COVID-19) are an eye-opening reminder
for any business owner -- understanding
the potential risk elements in
the business strategic planning process
is crucial. Identify and evaluate the possibility
of risk for an effective organizational
guide to mitigation and management,
business continuity, and crisis response
As COVID-19 intensifies, company
leaders and business owners across the
nation are seeking knowledge, answers,
To Find A Distributor:
C O A T I N G
Liquid Glass 9H Protection
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HELPS KEEP YOUR VEHICLE CLEANER - LONGER
PREVENTS AND FILLS MICRO-SCRATCHES
22 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
THE CORONAVIRUS AID, RELIEF, AND ECONOMIC SECURITY (CARES) ACT:
9 Provides direct assistance to individuals
and families that need it most.
Under the bill, a typical middle-class
family of four would get $3,400 to
help them meet their daily expenses.
9 Includes emergency funds for food and
nutrition programs so families can continue
to get that help if they need it.
9 Provides immediate assistance to
childcare providers to prevent them
from going out of business and supports
childcare for families, including
for healthcare workers, first responders,
and others playing critical roles
during this crisis.
9 Provides cash-flow assistance to small
businesses through federally guaranteed
loans, with certain expenses
eligible for forgiveness if employers
maintain their payrolls through this
9 Creates a temporary pandemic unemployment
assistance program to
give assistance to workers who aren’t
normally eligible for unemployment
benefits, such as the self-employed or
9 Ensures that testing and the eventual
vaccine for coronavirus patients will
be covered by private insurance.
9 Includes $100 billion in support for
hospitals and health care providers and
provides flexibility for them to receive
both prospective payments and reimbursement
for costs associated with
coronavirus, including lost revenues.
9 Gives health care providers more capabilities
to offer telehealth services.
9 Provides an additional $16 billion to
procure personal protective equipment,
ventilators, and other medical
supplies for federal and state response
9 Allows the Secretary of Education to
defer student loan payments, enables
students who were forced to drop
out of school due to coronavirus to
keep their Pell Grants, and gives colleges
and universities the flexibility to
continue work-study payments to students
who cannot work due to coronavirus
9 Provides funding for elementary and
secondary schools that can be released
quickly to states to help schools
respond to coronavirus and related
school closures, including immediate
needs of students and teachers, improving
use of education technology,
supporting distance education, and
making up for lost learning time; and
9 Stabilizes major sectors of the economy
without putting taxpayers on the
hook for giant bailouts.
Small Business Emergency Loans Guide
Guide to Employee Retention Tax Credit
Disaster Loan Assistance
CORONAVIRUS & INSURANCE POLICIES – WILL INSURANCE COVER A COVID-19 CLAIM?
Government ordered quarantining,
shelter-in-place, and nonessential business
shutdowns are creating economic
losses for businesses. Many organizations
are asking if their business interruption
policy will cover loss of income.
• Loss of Business Income
Coverage: Business income and
business property coverages depend
on the cause of loss. Insurance
Services Office (ISO) Form CP 10
30 Causes of Loss – Special Form
is common. It defines covered cause
of loss to mean “direct physical loss”
unless otherwise limited or excluded.
Form CP 10 30 also contains an
exclusion for damage caused by
“fungus,” “bacteria,” and “wet rot.
• Contingent Business
Interruption: Coverage to
compensate for losses due to supply
chain interruption and/or partner/
vendor losses that impact the
• General Liability Coverage:
Liability insurers typically agree to
indemnify the insured for damages
that the insured becomes legally
obligated to pay as the result of an
occurrence. ISO Form CG 00 01 -
Occurrence is defined as an accident
(unexpected and unintended), including
continuous or repeated exposure
to substantially the same harmful
condition. However, many policies are
endorsed with limitations for damage
or injury caused by fungi and bacteria.
• Workers’ Compensation:
The determination of whether a
communicable disease is “workrelated”
is a case-by-case evaluation.
• Health Insurance: Under
Families First Coronavirus Response
Act [FFRCA], all comprehensive
private health insurance plans must
cover testing approved by the Food
and Drug Administration (FDA),
and vaccination once it becomes
• Other types of potential
• Contamination to business property:
• Pollution or Environmental
• Commercial General Liability
insurance with pollution/
• Employee claims against the
• Workers’ Compensation
• Employment Practices Liability
• Cybersecurity breaches:
• Property insurance
• Cyber Liability insurance
• Personal injury, and third-party
property damage, claims against the
business [e.g., alleged negligence
leading to virus exposure]
• Commercial General Liability
• Errors & Omissions Liability
• Pollution or Environmental
COVID-19 is uncharted territory for
insurance policy analysis since traditional
insurance policies did not contemplate pandemics
when originally drafting coverage.
Policy language varies, so there really
are no universal answers about whether
a COVID-19 loss will be covered. Most
policies will have exclusions for contamination,
pandemics, bacteria or viruses,
or the exercise of civil authority.
Each insured’s loss scenario and policy
are unique. If you believe you have
a covered loss, contact your insurance
agent/broker to submit a claim under
the policy in a timely manner to be reviewed
for coverage determination.
In conclusion: The COVID-19 pandemic
caught the world off-guard. Governments
have launched unprecedented
public-health and economic responses.
And it’s evolving by the day.
It’s truly a test of patience as we adapt
to a new normal and await an ending to
its wrath before we will know and understand
the precise impact on human life,
and the global economy this pandemic
crisis created. We are all in this together.
Kimberly Grizzle, AAI, is the Marketing and
Business Development Strategist for The
Insurancenter, an agency that was founded
in 1895 as a full service independent
insurance agency serving the four state
region of Missouri, Kansas, Oklahoma and
Arkansas. A national car wash insurance
program was introduced in 1986. It has
maintained the largest writer of car wash
Grizzle received her Property and Casualty
license in 1996, and an Accredited Advisor in
Insurance (AAI) designation in 2002. She has
been with The Insurancenter for 16+ years.
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 23
American writer Hunter S. Thompson once
said, “Love is the feeling you get when you
like something as much as your motorcycle.”
It’s no secret that motorcycle riders
have their own, unique quagmires when it
comes to their motorcycles. Every inch of
them is seen—unlike a car which can have,
literally, filthy interiors and rust hidden
underneath the hoods. Motorcycles are
all “out there” for the world to see. Those
who love them want them to ride well, keep
them safe, and, look beautiful. Motorcycle
detailers have a lot of pressure on their
hands. Bikes come in, splattered with oil,
bugs, grime, you name it, and the owners
want their babies to shine. One piece of
advice for those looking to offer motorcycle
detailing is from Nathan Warren, owner of
Frontline Shine in Indianapolis. He’s been
detailing for 29 years, and motorcycles are
one of his specialties. Why? Because he is
also a rider and proud owner of a Harley.
24 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
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Nathan’s advice for those who want
to detail motorcycles is: Start riding.
Get on a bike and take it for a spin, he
suggests. “In order to detail one, you
have to have a passion. I get made at my
competitors who detail motorcycles, yet
don’t know anything about them. It is a
Spring and summer are his busiest
seasons and can get between four to five
bikes per week. It is so busy right now—I
get customers wanted just a polishing to
others wanting a complete detailing.
Along with getting familiar with a
motorcycle, Nathan also recommends
getting extensive training. There is so
much to know about a bike—so many
different types of media. From the
paint, to the chrome to the black wrinkle
finishes—you need proper training.
At Frontline Shine, a motorcycle
detailing starts at $199.
TERMS TO KNOW
The following are motorcycle terms you might come across with your motorcycle clients.
BACKBONE: The top tube of a CATEYE: A style of taillight. 2
motorcycle frame where the tank is
CENTERSTAND: A device used to
hold a motorcycle upright when it’s not
BEAD: The edge of a tire that touches being ridden. Serves the same purpose
the wheel. 2
as a kickstand, except that the rear
wheel is raised off the road surface. 2
BOBBER: Bobbers are/were bikes that
have been customized in a certain way. COWL/COWLING: Bodywork pieces
Typical features include a stripped-down that cover the engine and transmission
look, no front fender, low handlebars, a of a bike to improve aerodynamics and
solo seat, and very spare instrumentation visual smoothness. These are the parts
(if any). 1
removed from a naked bike. 2
DRESSER: A large motorcycle
complete with a full touring package
(fairing, windshield, saddle bags, and a
BUCKHORNS: A style of handlebars
comfortable seat). 2
that pull back toward the rider, actually
resembling a bull’s horns. 2 EXHAUST WRAP: Insulated cloth
wrapped around exhaust pipes to retain
heat and give an old-school look. Also
known as heat wrap, pipe wrap, and
exhaust tape. On cars it’s called header
FAIRING: Bodywork at the front of a
motorcycle designed to deflect wind,
rain, and road debris. 2
FARKLE: Doodads, kitsch, and
add-ons that serve no useful purpose.
Most serious bikers don’t use this term. 2
FOOT PEGS: Pegs where a rider
rests his feet. 2
GARAGE ROT: When a motorcycle
has been left in a garage, and/or was
not stored correctly and the brake
pistons are sticky, the piston rings are
rusty as well as the gas tank, etc.
GEARBOX/BOX: Slang for the
transmission on a motorcycle. 1
GOOSENECK: The stretched portion
of the frame just behind the neck,
originally used by homebuilders to
stretch the length of the frame without
altering its geometry. 2
HIGHWAY BARS: Bras that connect
to and extend away from the frame
in a semi-circular arch. Highway bars
allow for leg stretching room on longer
rides, offer convenient mounting points
for auxiliary lighting and they can offer
26 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
ANNEMARIE NORMAN, a motorcycle detailer in Lake Tahoe, Nevada, said her small
hands make motorcycle detailing easy. Detailing a motorcycle, you have a much more
compressed space to work with than a car, she said. “I have small hands, so I can get
in the cervices a little easier.” Annemarie said this has been a busy season for bikes,
which she added are beautiful modes of transportation in bad-a$#^%! form.”
A LOT OF
industry facts & statistics
Information published by I. Wagner, of
Statista on Jan 30, 2019
ROBERT WIENER of FINER DETAILS
in New Jersey, said that most of his
customers have Harleys and they like to
customize their bikes. “It’s fun seeing all
of the different ways people make the
bikes one of a kind,” he said.
Robert said that if you’re not familiar
with motorcycles, you need to take a
riding class for beginners. “It will help
you become familiar with the controls and
operations of a motorcycle. Plus, it gives
you more credibility with the customers if
they know you ride too!”
There are many people that take
pride in their vehicles, but I’ve found
that percentage to be even higher with
motorcycle owners, said Robert. “They
really KNOW their bikes and they love
to talk about them and show them off,”
he said. “And once they trust you, you’re
their detailer for life.”
How many? Consumers in the United
States bought some 472,000 motorcycles
Most motorcycle fans reside in:
California (where over 842,000 motorcycles
Other popular states include:
✔ Pennsylvania &
✔ New York
Davidson is still the leading motorcycle
manufacturer in the U.S. market.
Key competitors include Minnesotabased
Polaris* Industries, Audi’s
Italian subsidiary Ducati, Germanyheadquartered
BMW, as well as Asian
companies like Honda and Yamaha.
These two firms are also among the
leading motorcycle manufacturers
Worldwide statistics: In the 2018
fiscal year, Honda sold around 19.6
million motorcycles worldwide and
about 313,000 to motorcycle shoppers
in North America.
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 27
Brad Porter of Porter Customs Mobile
Detailing, Saint Augustine Beach, Florida
TERMS TO KNOW
The following are motorcycle terms you might come across with your motorcycle clients.
some protection during a dump. 2
HIGHWAY PEGS: Root pegs
mounted to allow for
leg stretching room. 2
IRONSIDE: Generally referring to
something on the northern hemisphere
(top) of the motorcycle. Opposite of
JIFFY - Side Kickstand 3
JOCKEY SHIFT: A gear selector
fitted directly into the top of the
KEVLAR - A fiber manufactured
by Dupont (notice all these funky,
freakishly strong textiles are made by
the same company) which, by weight,
is five times stronger than steel. Often
blended with Cordura and other more
elastic materials in the production of
textile motorcycle riding gear. 3
KING AND QUEEN SEAT:
A one-piece seat with a saddle for
the driver, a passenger saddle behind,
and a high, padded backrest raised
about six inches above the driver and
attached to a high Sissy Bar. In the
‘70s, no chopper was complete without
a king and queen seat. 2
MEGAPHONE: A flared exhaust tip. 2
Slang for the starter button. For
decades, motorcycles were kick-start
only machines. 1
MUSHROOMS: Plastic bumpers that
attach to a motorcycle frame to protect
the bike’s fairing in case it is dropped.
Often used by stunt riders to avoid
expensive repairs to body panels. Also
called crash bungs or frame sliders. 3
A recent term that has come to
describe motorcycles that don’t
have plastic bodywork covering
them up. Before about 1980, most
all bikes were “naked” … But
when motorcycle makers began offering
purpose-built sport bikes in the image of
their race bikes, they came covered in
sporty plastic fairing panels.
Distinctive style of fuel tank.
The quintessential Sportster
tank; also popular on
Choppers and Bobbers. 2
A motorcycle built to reflect
customizations that were trendy when
the bike was new. 2
PILLION/PILLION PAD: A pad
attached to a fender that acts as a
passenger seat. 2
SKIN: A vehicle’s paint job. 3
28 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
of Auto Wash
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 29
TRI-ARMOR: The result of a four-year
German study, Tri-armor is CE approved
motorcycle armor made up of a plastic
membrane sandwiched between layers
of dual density memory foam. This is an
advanced armor that balances impact
resistance, abrasion resistance and comfort. 3
VINTAGE/CLASSIC: In general, an
old motorcycle. What constitutes “vintage”
varies from brand to brand and rider to
rider (or collector to collector). The Vintage
Japanese Motorcycle Club sets vintage as a bike
15 years or older, while for others, bikes made
before World War II are true vintage bikes. 1
Z-BARS: A set of tallish, angled handlebars,
usually found on a chopper or cruiser. 1
1 Terms according to The Manual
2 Terms according to AxelAddict
3 Terms according to MotorcycleGiftShop
MIKE PAULINSKI of FINAL TOUCH AUTO DETAILING in
Stevensville, Michigan, said he personally likes doing motorcycles
more than cars and trucks. Business took off for Paulinski
once word got out that he bought a Harley. People then found
out he also detailed bikes and business continued to grow. “I
enjoy the finished product and the obvious difference in the
before and after of a motorcycle. I have owned many bikes over
the years and have always kept them clean. In fact, I would say
I enjoy cleaning them more than riding them.”
“A lot of detailers can detail vehicles, but only a few can
make money or even be trusted detailing an owners Harley,”
according to Harry “Hogfather” Sandwith, of Hogfather
Motorcycle Detailing in New Jersey.
The first thing someone looking to have a bike detailed
should do is find out if the detailer even owns or rides a motorcycle,
he said. “I ride, own and belong to a club. Here in Jersey
the riding season has kicked off, but we do maintain some
all-season riders also.”
As for his advice for others, Harry said to check the tanks.
“The main problem on bikes are the tanks which tend to scratch
a lot due to the vest keepers most riders wear. A vest keepers is a
small chain with snaps that give the rider extra room to wear a
black leather vest representing a club or chapter patch.”
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30 | AUTO DETAILING NEWS | VOL. 5, NO. 2 • SUMMER 2020
0000 Malco Auto Detailing News Ad_May2020.indd 1 5/15/2020 10:02:45 AM
The IDA is here to help
Website Spotlight: COVID-19 Resources
As we all continue navigating these
uncertain times together, the IDA will
remain a resource for all detailing
professionals. With that in mind, we have
compiled a list of helpful resources that
we hope will provide you with useful
information to get you through this
challenging period. You can find the full
list through the red “IDA COVID-19
Resources” button on our website home
page, or under the “Detailing Resources”
dropdown menu. Visit https://the-ida.
access the list directly.
The list includes official COVID-19
communications from the IDA, along with
informational documents, links to previous
panel discussion recordings, and information
about our ongoing weekly group
sessions (which are now open to members
and non-members). The panel recordings
section also contains a link to the new “IDA
members and COVID-19” members-only
forum, where you can watch replays of
previous panel discussions and chat with
one another to share stories and tips about
how you’re getting yourself and your business
through this unprecedented time. Of
course, if you have a Facebook account,
you can also join the members-only
Facebook group to take the discussion to
The IDA invites all detailing professionals
struggling to deal with the stress,
anxiety, and uncertainty of our current
circumstances – in the US and around the
globe – to join us for ongoing group sessions.
We invite you to meet virtually each
week on Fridays (via GoToMeeting)
for one-hour sessions. Visit the event
calendar to register for the next session.
This is an opportunity for industry
professionals to support each other and to
make new connections, helping participants
build relationships and get the emotional
support they need during this time of social
isolation and economic upheaval.
Jason Rose, CD-SV, RT, will be
moderating the group, with guest speakers
on topics such as coping methods, mental
health tips, personal survival skills, and
more. Jason has a BS in psychology and
Human Services and has over 1,000
hours logged facilitating self-help personal
Because of the economic impact of
this unprecedented situation, the IDA
is extending the membership expiration
grace period from one month to three
months at no additional cost to you or
Your expiration date will not change,
but if you are unable to make your dues
payment as usual, your access to the IDA
community and member benefits will
not be suspended after 30 days. You will
continue to stay connected to resources
and your network of peers for 90 days after
expiration. Thank you for your membership
and your dedication to the industry
and your profession. Please contact info@
the-ida.com if you have any questions.
The IDA has hosted several panel
discussions to allow a platform for
members to ask questions about the
current COVID-19 pandemic and how it
is impacting businesses across the country.
Panelists started by giving a short introduction
of themselves and their perspective
on the current COVID-19 impact on
the detailing industry. We then opened
the floor to questions from the audience.
These sessions are intended to allow
our members to have their voices heard
and questions answered. Replays of
each panel discussion are now available.
Click the links at https://the-ida.com/page/
COVID-19_Resources for more information.
ASSOCIATION PRESIDENT OFFERS
TIPS FOR STAYING POSITIVE
Pat Shannon, President of the Heartland Carwash Association, shared his
advice for staying hopeful and productive during these “uncertain” times:
1. Stay positive and keep your messaging positive and uplifting. If your location has a
message board, post encouraging messages for your customers. (ex. “We will all
get through this”)
2. Let customers know that you have implemented measures to sanitize bays and
equipment as best you can. Signs in the bays let your customers know what
measures you are taking to sanitize at your location.
3. Protect your employees by providing masks, gloves, and disinfectant.
4. Keep to previous employee hours and schedules, they have families and bills and
need those paychecks. Besides businesses are getting help with payrolls.
5. Apply for the EIDL Advance on the SBA website. ($1,000 per employee, up to
$10,000 and is a grant).
6. Apply for PPP and if you do not get funded use the Employee Retention Credit (up
to $5,000 per employee).
7. If you did get your PPP app funded, come up with a PPP forgiveness Plan (only
what you spend in the 56 days after you get funded can count toward forgiveness).
8. Follow the HCA on social media to keep up on the latest.
9. Smile, it takes fewer muscles and customers like it.
What Would You Do?
The following is a posting from CarwashForum.com,
in which a user seeks some advice:
Buddy who runs Chevy House, had his
detailer detail one of my customer’s Lexus.
Well he used “same degreaser, on cool
wheels, as always”.
Unfortunately it has ruined her aluminum
wheels. Any advice?
If you have advice for this forum user,
visit this link to offer your suggestion:
HERE ARE SOME OF THE
COMMENTS AND SUGGESTIONS:
He used something cheap and acidic,
as evidenced by the rotors. Good thing
two of the wheels were already ruined
by curb rash. Maybe he can split a
refinish cost with her. - MEP001
The wheels need refinishing.
No way around it. - Waxman
VOL. 5, NO.2 • SUMMER 2020 | AUTO DETAILING NEWS | 31
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