Free [epub]$$ The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service FREE EBOOK

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Free [epub]$$ The Service Culture Handbook: A Step-by-Step Guide to Getting

Your Employees Obsessed with Customer Service FREE EBOOK


Free [epub]$$ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees

Obsessed with Customer Service FREE EBOOK

Free [epub]$$ The

Service Culture

Handbook: A Step-by-

Step Guide to Getting

Your Employees

Obsessed with

Customer Service

FREE EBOOK

Description

'Jeff Toister's The Service Culture Handbook is the perfect guide for building a true service

focused culture in any organization. The easy to follow steps are outlined in a clear, concise way

with plenty of supporting research and real company examples of success and missteps. It is a

fun, engaging and buzzword free guide that doesn't shy away from the message that it takes long

term commitment, patience and courage to build and maintain a service culture.'Â

--Vickie Friece, Senior Vice President Operations--Service Delivery/Financial Operations,

Meta Payment Systems'Jeff Toister has written a book with the formula for business success in

the 21st century. If you are looking for what can help transform your business from mostly

transactional to partner and service oriented, this book is for you.'Â --Jason Gardner, CPLP,Â

Administrator, Organizational Development, Southwest Gas Corporation'Jeff provides a clear

blue print on how to create and sustain a customer service culture. Written in an engaging style

and filled with practical examples, companies will have all the tools they need to create a

successful customer service culture.'Â --Joshua Vollendorf, Manager, Employee Learning,

Gateway Technical College'One of the best Customer Experience books of all time' -

BookAuthority Jeff Toister helps customer service teams unlock their hidden potential. He is the

author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees

Obsessed with Customer Service. He has also authored customer service training videos on

LinkedIn Learning including Customer Service Foundations and Leading a Customer-centric

Culture. Jeff was named one of the Top 30 customer service professionals in the world by Global

Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the

International Customer Management Institute. Jeff holds a Certified Professional in Learning and

Performance (CPLP) certification from the Association for Talent Development.

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