Benefits of Integrating Hosted Phone System With Help desk Software-converted

5 Benefits Of
Integrating
Hosted Phone
System With
Help Desk
Software

A help desk software is a unique tool used
by businesses to streamline their
interactions with the customers.
It enables customer care agents to keep
track of the users and their
requests and solve other customer-related
issues as well.
Here are 5 benefits of integrating a hosted
phone system with a help desk software.

View detailed call logs of
your hosted system on your
help desk software without
any additional tool.

Detailed Call Logs
Detailed call logs enable your
agents to get better insights
and improve their performance.

Detailed Call Logs
It also saves times, as all your
call records are synced at one
places and you don't have to
look for them elsewhere.

Get access to click-to-call
functionality as well as
make and receive calls from
the help desk portal quickly.

Click to Call
Whether you use a desk phone
or a softphone, by integrating your
hosted phone system
with helpdesk software, you can make
calls in just a click from the portal.

Click to Call
This saves a lot of valuable time for
your agents and allows them to
deal with more customers within
the business hours.

Add a follow-up activity
with the customer at the
end of each call.

Follow Up Activity
Never miss a future follow-up with
any customer. This allows you to
maintain better communication with
the clients while also improve the
productivity.

Follow Up Activity
A regular follow-up also gives the
customer a chance to be heard.
Moreover, follow-up ensures better
customer retention rate for your
business.

Create business cards for
your customer while
being on call with them.

Create Business Cards
Whether you use a desk phone or
softphone, if you integrate your
hosted phone system with a help
desk software, you can make calls
with just a click from the portal.

Create Business Cards
This gives the agents an edge as
they can hold more personalised
conversations with the customers.

Get all the information about a
client before making or receiving a
call.

Pop Up Cards
Integrating your hosted PBX with
a helpdesk software lets you
view customer’s business cards
before making a call.

Pop Up Cards
Even during an incoming call, the
business cards will pop up to give
you all relevant information.

By integrating a hosted phone system to
your help desk software, you not only
streamline your business communications,
but also improve agent's productivity and
your overall business profits too.
With the amount of useful features that
make work process more easy, it also
makes sure that you get insights of each
customer interaction.

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About Us
Acefone delivers cloud-based communication services
which ensure total security of your business data.
We offer Hosted Phone System for businesses that
provides seamless communication and many CRM &
help desk software integrations even while working
remotely around the world.
To know more visit:
www.acefone.co.uk
or you can call us at
0800-084-3663