Waikato Business News July/August 2020

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Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.

JULY/AUGUST VOLUME 28: ISSUE 7 2020 WWW.WBN.CO.NZ FACEBOOK.COM/WAIKATOBUSINESSNEWS

Reeling in

the viewers

Ten years after two young cousins with a good

idea and no TV experience started knocking on

doors, they have a top-rating fishing show and

are looking to the future. Page 4

it central

Waikato tech firms scoop

major awards Pages 6, 8

to the rescue

Hamilton teen with a lifeline

for YouTubers Page 10

Mig Rumney, left, and Scott Parry celebrate another catch.


2 WAIKATO BUSINESS NEWS July/August 2020

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Irish eyes smiling over Fieldays

Fieldays’ delivery of a virtual

show in the face of

Covid-19 has won praise

from a senior Enterprise Ireland

executive.

“It is a real bonus that Fieldays

[provided] a platform in

2020, having the innovative

spirit and courage to adapt

and deliver a virtual show in

these very challenging times.

MagGrow at work

From the editor

Kia ora. I am occasionally

asked where I

think things are at in

terms of Covid-19. My answer

is based on the phrase I have

been consistently hearing over

the past few weeks: cautious

optimism.

The wage subsidy is a major

part of people’s thinking; in the

early weeks I kept being told

it was a life saver. As we get

closer to its end, on the other

hand, I keep hearing concern

about what might come next,

particularly when the likes of

mortgage holidays also wind

up. One person thought it was

time to start thinking about

when and how to open the

borders. He made an interesting

case, but turned out to be a

Farming never stops and the

companies and innovations

involved in this resilient sector

work with them every step

of the way,” senior regional

development executive James

Maloney said.

Irish agritech entrant

MagGrow took out this

year’s International Innovation

Award, with their cutting-edge

crop technology

which seeks to reduce spray

drift while maximising efficiency

and output for farmers.

Guest judge Brendan

O’Connell said MagGrow was

a fantastic piece of innovation.

“They tick all the boxes in

terms of saving money, reducing

chemical use and saving

water. A really practical,

straight direct impact on farm

right now, easy to understand

and apply.”

Fieldays Innovation Awards

event organiser Gail Hendricks

said Covid-19 has highlighted

the fundamental role of agriculture

and food production

around the world. “Together

New Zealand and Ireland are

demonstrating how innovation

is at the centre of stabilising

this for the future and

the need to encourage and

support innovators.”

more or less lone voice among

those I spoke to subsequently.

Time and again, they counted

us fortunate to have survived

the worst ravages of the virus,

and one thing they don’t want

is for the borders to open any

time soon - including one person

in the hotel trade.

That is to do with straightforward

health reasons - who

wants to be afflicted by a virus,

the outcome of which is uncertain,

even for the overwhelming

majority who survive?

But there is also concern over

another lockdown. The first

one was devastating enough;

a second would undoubtedly

be a knockout for more businesses,

and a further blow for

the economy.

WAIKATO BUSINESS NEWS July/August 2020

Right now, Waipā has an opportunity to show its

economic development chops to the world. The

opportunity of the proposed agritech campus

proposed by BBC Technologies/Tomra is very

significant not only for the potential to employ

several hundred high quality staff, but for the

signal that it sends to the world

– that we are, hopefully, open for

business that we’re welcoming of

agritech investments.”

Waikato Chamber of Commerce executive

director Don Good says the Waikato has a

chance to cement itself as New Zealand’s home of agritech,

and he has a challenge for the region’s political leadership.

See page 10.

Fieldays Online ran from

13-26 July and provided a borderless

digital platform for the

innovation awards, with winners

announced virtually on

24 July. Waikato-based innovation

winners included Cambridge-based

Antahi for the

There is more than one

path through a pandemic;

the main thing is to choose a

coherent one and stick to it,

as New Zealand has done, as

Sweden has done, as Australia

has done. Was ours the right

one? We have the advantage

of a relatively small population

and an oceans-wide

border, so it certainly made

sense. And it remains to be

seen what differing impacts

on national economies the

various approaches will have -

keeping an economy open for

business is one thing; keeping

it open when a virus is rampaging

through communities is

another altogether.

It is clear there is likely to

be a second wave of layoffs

Trusti Colostrum Management

System, Paeroa-based AgriSeaNZ

for BioactiveN, and the

young inventor award went

to St Paul’s Collegiate School

(James Barker, Thomas Glenn,

William Cowan, and Curtly

Harper) for Flash Flow.

and business failures coming.

And it appears that domestic

tourism cannot make up

for the loss of international

visitors. Which is not to say

we shouldn’t enthusiastically

support the various localist

campaigns - we should. But it

seems a reasonable assumption

that international students

will start returning next year -

who knows, perhaps in greater

numbers if we are seen as a

safe haven. There could even

be the occasional international

sporting event along the way.

Cautious optimism, then.

It’s not the best of slogans. But

it’s certainly not the worst.

Ngā mihi nui

Richard Walker

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4 WAIKATO BUSINESS NEWS July/August 2020

Fishing at Twizel’s canals in the South Island, in a rare freshwater expedition.

Reeling in the viewers

By RICHARD WALKER

The broadbill swordfish breaches, an

awe-inspiring sight. It’s a 134kg animal

from the deep, and Mig Rumney has it

securely on the end of his line. This will be

a two-hour battle and at the end of it the

fish will be hauled aboard, its race run, to

be taken ashore, weighed and then shared

out to feed friends and family.

During those two hours,

Rumney’s cousin Scott

Parry will be on hand,

strapping him into a harness,

supporting him all the way

and talking throughout. Scott’s

brother Ben is also on board

the so-called Holy Ship, as is

cameraman Jared Baigent, and

the fight will be filmed from

the boat and from a drone, as

well as under water.

Episode one of season

seven of Fishing and Adventure

proves highly memorable

as the team catch the fish they

have set out for from Waihau

Bay. Two hours will be condensed

into a matter of minutes

of drama-packed viewing time.

Ten years after setting out

on their dream of landing a

fishing TV series, Parry and

co-presenter Rumney are back

on New Zealand’s TV screens

this month at the start of their

eighth continuous season.

Fishing and Adventure has

grown to become New Zealand’s

top-rated fishing show,

and the cousins are showing

no sign of slackening up, with

plenty of plans for the future.

They have also shifted their

base to Hamilton from Auckland

during that time, bringing

it home for Raglan-born managing

director Parry, while also

bringing it closer to Rotoruabased

operations coordinator

Rumney.

A further benefit of shifting

to Hamilton is they have been

able to bring everything under

one roof. It’s a tight operation

at their unassuming Frankton

premises. In a smaller

groundfloor room just off the

entrance, the latest batch of

merchandise has just arrived

and is spread around waiting

to be packed away, to be

sold online via their website.

“After each episode you get a

good surge of stuff fly off the

shelves,” Parry says. “It’s not

a massive revenue earner for

us, but it definitely makes it

worth it. And it’s also another

way of getting our brand out

there in front of people in a

different way.”

In the same space as the

merch there is a modest editing

desk, and adjoining is a small,

sound-proofed room for voiceovers.

In a larger space to the

rear their two boats take pride

of place, with a dazzling array

of rods racked against a wall.

Upstairs in the office, the spear

of a marlin - not the season

seven swordfish - adorns one

of the desks.

Parry and Rumney had

zilch experience of making

TV when they decided to

go for it with their idea for a

show, one which they thought

could fill a gap in the market

based on a more youthful,

entertaining approach. Parry

was 28, Rumney was 20, and

they were already working

together doing Sky installs,

but thought they could do

something bigger.

Their points of difference,

as Parry describes it, revolved

around the adventure component

of the show - which has

dwindled as they have realised

what viewers really want

is the fishing - the painful

consequences they pay when

they don’t achieve their target,

and the fact that, as with the

swordfish episode, they have a

storyline each time.

“As we got into the first

season of the show, we realised

the fishing was very much

what people were wanting.

They were wanting that fishing

content but they liked the

idea that we were, I guess, just

a couple of guys going fishing

with no real agenda, not really

telling people too much how to

do it, doing it how we would

do it, giving them some tips

along the way and having having

fun in doing so.”

Their success is clearly

built on the rapport of the two

cousins, along with their Te

Kauwhata-based cameraman

Baigent, who has been with

them from the start, and Ben,

who arrives from his South

Island job every summer to do

the underwater filming.

Out there on the water,

Parry and Rumney are miked

up and front the show, but

everyone mucks in when it

comes to the likes of underwater

camera work, driving the

boat and operating the drone. It

doesn’t hurt that Parry is a natural

talker, with Rumney not

far behind.

As we got into the

first season of the

show, we realised

the fishing was very

much what people

were wanting

But behind the banter is a

smart business operation, one

they have honed in the years

since they started knocking on

doors of networks and sponsors,

and since Parry sold his

boat to fund the first season.

They got their start on

Prime and Sky, but the big fish

was TVNZ where they have

been for three years, and which

delivers a larger audience. That

has seen their number rise from

a ceiling of about 40-50,000 at

the previous broadcasters to

a total of just under 200,000,

typically up to half of that live

The New Zealand coastline makes for the perfect backdrop.

and the remainder on demand.

They have the prized 4.30pm

slot on a Sunday, and the new

season has just kicked off

on August 2. They fish from

December till June, and the rest

of the year includes the likes of

sponsor engagements through

appearances and social media.

They also run a kids club, go

to schools in support of Duffy

Books and are ambassadors for

Sustainable Coastlines. They

have boosted the off-water

side of the business in recent

years with the appointment

of sponsorship and marketing

manager Sue Esselbrugge and

more recently marketing and

media production executive

David Hozapfel, who focuses

on the digital platforms,

and Parry isn’t ruling out

future growth.

Along the way, they

have not only honed their

show-making skills, but also

worked hard on the brand

and on the crucial sponsor

relationships.

Parry says it’s about working

with sponsors, getting the

best value for their investment.

In a reflection of how well

they are doing, he says their

marine sponsors “can’t sign

quick enough”. He acknowledges

the revenue component

counts. “But it’s not all about

who’s got the most money. We

can work with the best and who

we’re most compatible with.”

It’s not straightforward;

although the network doesn’t

pay them for the show, it nevertheless

keeps a watchful eye

on the sponsorship branding.

While the formula is clearly

working, and they are in no

hurry to change, they are also

looking to the future. That has

the potential for a different

show, one potentially funded

by the network or NZ on Air

and with an even more accessible,

grassroots format. An episode

could involve borrowing

a boat, for instance, and taking

on the challenge of catching a

target species with a minimal

budget.

“There’s scope there for

that. But what we’ve got going

on right now is really, really

good. And we don’t want to

compromise that by doing

something else. So while this

is still working, we will, I

guess, tinker away at that in the

background.”

They also have plans in

place for the increasing shift

to online viewing, Parry says.

He says they have a good You-

Tube following for their earlier

episode, without any promotion

of them. “So we know that

there’s a platform there we can

build on.”

Last year, Fishing and

Adventure were finalists in

the micro business category at

the Westpac Waikato Business

Awards, and won the people’s

choice award - perhaps not surprising

given the popularity of

the show.

They made some good contacts,

Rumney says, and Esselbrugge

says the local connections

are important to them.

Ebbett Hamilton is a sponsor

and they also work with

Thomsons ITM, she says. “It’s

good to connect with the businesses

around you.”

Back on the water, episode

one of season seven is a case of

third time lucky for the cousins

after they lost swordfish in two

earlier seasons. Cameraman

Baigent films the high-fives

all round as Rumney lands his

first billfish. The adrenalin is

still pumping as they haul it

aboard.

Once they’ve returned to

land, they reflect on the afternoon’s

fishing.

“Well Mig, it’s not a bad

afternoon,” says Parry.

“Yeah mate, pretty stoked

to have my first game fish

ticked off,” replies Rumney.

“Absolutely, and that’s the

first swordfish for Holy Ship,

so we’re absolutely stoked

with that.”

“Yeah, it’s been a little

while, bit of a mish, but you

know.”

Parry: “The monkey’s off

the back, and an epic, epic trip

out in the Bay of Plenty.”

Rumney: “Definitely mate.

Can’t be happier. Awesome.”


WAIKATO BUSINESS NEWS July/August 2020

5

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6 WAIKATO BUSINESS NEWS July/August 2020

Rates around

the region

Councils around the Waikato

have been dialling back their

planned rates rises in the face

of Covid-19. Hamilton City

Council has voted for a 2.8

percent rates increase for the

2020/21 year. Waikato District

Council is raising its rates

by 3.49 percent. Waitomo’s

rise is 1.54 percent. Waikato

Regional Council has reduced

its net rates rise to zero, as has

South Waikato District Council.

Waipā District Council has

confirmed a 2.4 percent rates

rise. The Thames Coromandel

District Council increase is 4.98

percent.

Foster Group

sponsors Chamber

Leonard Gardner

The Waikato Chamber of

Commerce has announced

a new platinum sponsor this

month – Foster Group. “We’re

incredibly proud to welcome

Fosters on board and we

see them as a natural fit as a

Chamber sponsor,” Waikato

Chamber of Commerce

executive director Don Good

said. Foster Group chief

executive Leonard Gardner said

the Chamber plays an important

part in the business community,

and he is pleased to be able to

support their work alongside the

other sponsors. Foster Group

joins the Chamber’s 11 other

platinum sponsors.

Life Unlimited

appoints trustees

Experienced business adviser

and director Mary Cave-

Palmer and disability rights and

inclusion advocate Vaughan

Mikkelson have been appointed

as trustees to the Life Unlimited

board. They join chair John

Dobson and trustees Lindsay

Cumberpatch, Tiffiney Perry,

Bruce Tocker and Sarah

Verran in being responsible

for governing and protecting

the long-term interests of Life

Unlimited.

Waitomo presses

ahead in South Island

Jimmy Ormsby

Waikato-based fuel supplier

Waitomo has announced plans

to open three new Fuel Stops

in the South Island in the first

week of August. Two of the

sites are based in Dunedin

and the third is in Woolston,

adding to the existing

Fitzgerald Fuel Stop in central

Christchurch. Waitomo

Group managing director

Jimmy Ormsby says the

announcement marked a big

step forward for the business’s

national expansion plans.

The Enlighten team help with a litter audit from a shoreline cleanup.

Taking Waikato to the world

By RICHARD WALKER

The Waikato is a great base for tech firms and has an

“amazing” innovation ecosystem, says the founder of a

Hamilton company which has been named Microsoft

Partner of the Year for New Zealand.

Enlighten Designs,

founded by chief executive

Damon Kelly in

1998, beat competition from

around the country, including

multinationals, to win

the award.

They won the award

the same month Gallagher

Security won a prestigious

international Stevie innovation

award, reinforcing the

region’s position as a rising

star of the tech scene.

I think the thing

that we’ve probably

learned in the last

few years is that,

one, it’s easier to

make an impact

on the world stage

than you realise.

And then, secondly,

you really can scale

things globally.”

Kelly says the firm was

recognised not only for innovation

on top of the Microsoft

platform, but also for

assisting organisations that

were helping people in need.

The third factor, he says, was

their work around scaling

globally.

“It’s nice that it’s not just

based on technical reasons.

You’ve got that doing-good

perspective with communities

and, obviously, the more

New Zealand companies

export, the better it is for this

country.”

The win included recognition

for their work with Sustainable

Coastlines on the Litter

Intelligence platform aimed

at supporting citizen science

and beach cleanups around

New Zealand. Kelly says Sustainable

Coastlines founder

Camden Howitt has presented

to the United Nations, which is

looking at scaling the initiative

to other countries, Kelly says.

Similarly, Enlighten supported

WEL Network’s establishment

of Our Power, which was

partly aimed at helping consumers

experiencing energy

hardship.

“They brought us in to

develop a totally automated

power retailer on Microsoft

Azure,” Kelly says.

That meant WEL could

deliver power cheaper and

help people get out of need,

he says. They then used the

same approach to support solar

energy power reseller Raglan

Local Energy. “It’s that whole

concept of using innovative

technology to do something

that’s disruptive, and really

helping communities in need -

and then rescaling it.”

Kelly says the Waikato

punches above its weight as

a tech region, singling out its

tertiary institutes, its innovation-leading

businesses and its

business support organisations.

The University of Waikato,

Wintec and Te Wananga o

Aotearoa offer “great talent”,

he says.

“And then you’ve got

organisations like Livestock

Improvement and Gallagher

which are leading the way in

innovation.”

When it comes to the

region’s support for business,

he acknowledges Covid-19

work done by the development

agency Te Waka. Enlighten

sprang into action when the

pandemic hit and helped Te

Waka quickly set up a crisis

site enabling them to communicate

and support businesses.

That collaborative approach

has been important to growth,

Kelly says, as technology

needs have become more complex

and tech firms have specialised.

“If you really look to collaborate

with others, both in

the Waikato and out of the

Waikato, this is where you get

the best outcomes for your clients.”

He says Enlighten’s focus

is on tech that is customer or

staff-facing and it aims to be

world class in its specialist

areas. “We’ll do a huge amount

of web development work,

mobile applications, things that

real users are touching. We sit

in that really customer-facing,

employee-facing scenario.”

When it comes to international

clients, Kelly says

they work a lot in the media

and data journalism space, do

artificial intelligence projects

overseas, and this year joined

the New Zealand Trade and

Enterprise Focus 700.

Enlighten retained all its

staff through Covid-19 and

has been hiring. Kelly says the

ability to pivot to give clients

solutions that could help them

was particularly important.

“We had to be very agile.

“Covid has been interesting

because it’s just caused

the world to become far more

global as people can’t really

travel around to have face to

face meetings.”

Location becomes less

important. “People just want

the best,” he says. “I think

it’s going to be great for the

Damon Kelly

Waikato, actually.”

He says Enlighten has had a

focus for the past four years on

bringing innovation from international

work back to New

Zealand and also taking local

innovation out to the world.

“I think a lot of it is that

our team really cares about

making a positive difference in

the world.

“I think the thing that

we’ve probably learned in

the last few years is that, one,

it’s easier to make an impact

on the world stage than you

realise. And then, secondly,

you really can scale things

globally.”

• See: Gallagher wins Stevie

award, page 8

Region a business drawcard

Enlighten is headquartered

in central

Hamilton and has

about 70 staff, most of

them based in the Waikato,

with a few in Auckland.

Kelly, who is Hamilton

born and bred, started

the firm in a caravan at

the back of his family

home, straight after graduating

from Waikato University

with a double major

in psychology and cognitive

science.

He is enthusiastic about

his birthplace.

“The Waikato is a great

place. If you look at what’s

been happening, especially

with Hamilton overall in the

past decade, I feel like it’s

been going from strength

to strength.

“It’s cool, and we’re seeing

a lot of other organisations

come and move their

headquarters down here.

And a huge amount of other

technology companies have

either been born out of the

Waikato or are starting to

shift down here as well.”


WAIKATO BUSINESS NEWS July/August 2020

7

Gaining efficiency through connected

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Company-X

Connected working specialist will

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Company-X connected

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been invited to speak at the

upcoming Facilities Integrate

trade show about how

connected working enabled

through digital transformation

leads to efficiency gains

in business.

Facilities Integrate has

joined BuildNZ and the

National Safety Show to create

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people who design, construct

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buildings and facilities.

A connected worker is

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life is changed by digital

transformation.

Digital transformation is

about transforming non-digital

business processes to digital

processes.

Connected working technology

enables workers to

interact with each other as

well as all aspects of his or

her business.

Connected working can

include connecting workers

to data, digital devices

and knowledge bases, as

well as goods and materials,

machines, plants, factories

and facilities, and tools and

equipment.

“Digital transformation

seems like a buzz word but

business transformation

is a better way to put it,”

Bauerfeind said.

The need for digital transformation

in many businesses

became more pressing during

the lockdown imposed by

the government during the

COVID-19 pandemic in

New Zealand.

Many of those already

with digital transformation

plans in place accelerated

their plans, while many

with no digital transformation

plans saw the need to

develop some.

Businesses are looking at

the opportunities of being able

to convert all of their manual

processes into digital ones

and thereby increase productivity

and gain efficiency,”

Bauerfeind said.

Many businesses

fail to consider how

to shift day-to-day

activities to maximise

new technologies

and capture the

associated return on

investment.

“What industry is looking

at now is how they can

deliver information that a

worker needs when they need

it. So it’s the right information

at the right time, so they

can carry out the task that

they’re doing at that time.”

Businesses were increasingly

adopting Internet of

Things (IoT), machine learning

and cloud technologies as

they heavily invest in digital

transformation.

The Internet of Things is

a system of interrelated computing

devices with the ability

to transfer data over the

internet without human-tohuman

or human-to-computer

interaction.

“The Internet of Things

might be able to provide the

worker with more information

about actually what’s

going on,” said Lance.

Machine learning is the

application of computer algorithms

that improve automatically

through experience. It

is seen as a subset of artificial

intelligence.

“Many businesses fail

to consider how to shift

day-to-day activities to

maximise new technologies

and capture the associated

return on investment,”

Bauerfeind said.

“Workers are the critical

source of productivity

gains when you are digitising

operations. There’s a whole

range of ways that Company-X

can help businesses

gain efficiency. We can help

businesses find where those

areas are through their whole

process and custom-build

software. There could be

data manipulation, analytics,

and artificial intelligence

around that.”

Company-X is the first

Australasian reseller of

RealWear voice-activated

and hands-free head-mounted

tablet computers.

“RealWear head-mounted

tablets are wearable hardware

that aid connected workers,”

Bauerfeind said.

“RealWear is the

front-runner in this area. The

first go-to benefit that, fundamentally,

every business

sees, is remote assistance.”

The connected worker

in the field can make a

voice-activated hands-free

video call back to the office

and get support and advice

from their colleague.

“They can make a call

to an expert remotely and

get a problem sorted,”

Bauerfeind said.

Businesses are

looking at the

opportunities of

being able to convert

all of their manual

processes into digital

ones and thereby

increase productivity

and gain efficiency.

Bauerfeind is speaking at

1.30pm on Thursday, August

13, in the Facilities Integrate

Speedfloor Education

Zone at ASB Showgrounds,

Auckland.

Doing what

you’ve always

done, gets

what you’ve

always got.

Company-X harnesses emerging

technologies to help its clients open

new doors to new opportunities.

CONNECTED WORKERS: Company-X connected working specialist

Lance Bauerfeind (right) with connected working hardware laden

co-founders David Hallett, top, and Jeremy Hughes.


8 WAIKATO BUSINESS NEWS July/August 2020

CONVERSATIONS WITH

MIKE NEALE OF NAI

HARCOURTS HAMILTON

It’s been interesting to see the amount of

transactional activity in the commercial

and industrial property sectors, both

sale and leasing wise. This has led to several

people over the last week or so suggesting

that with Quantitative Easing and the

lowering of bank deposit and lending rates,

we are likely to experience asset inflation

going forward. Those that own property

and other assets will be the benefactors,

with those that are waiting to buy likely to

be worse off.

Talking to my colleague Brad Martin

last week, he is one of those that holds this

view on asset inflation.

Brad Martin – NAI Harcourts

Commercial Sales & Leasing

(former Director, Financial Markets,

Westpac)

New Zealand has now embarked on a

Quantitative Easing (QE) programme

which, whilst undertaken by many large

overseas countries initially during but

also post the Global Financial Crisis, is

a first here in New Zealand. The overseas

experience ultimately saw asset prices rise

quite significantly, as investors discovered

that QE suppresses interest rate levels, and

over time injects more liquidity into the

economy, and resulted in investors chasing

yielding (income producing) assets including

equities and property.

We obviously don’t know if this time

around QE will have the same effect, but it

is playing a role in maintaining very stimulatory

(low) interest rates and over time

should encourage consumption and investment

as confidence hopefully returns.

The ultra-low interest rate environment

also makes traditional forms of generating

a return from capital, such as term deposits,

less attractive for investors and entices

investors to look for assets to generate better

returns on their capital bases. Investor

demand for yield that outperforms term

deposits was occurring prior to Covid-19

and prior to the RBNZ slashing the OCR to

all-time lows and conducting QE – the big

question is what are investors going to do

now, given interest rates are even lower?

These are important themes for investors

as all indications are we will be living

in a low interest rate world for a very long

time – investors with an income generating

requirement need to consider the return as

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

well as the protection of their capital base.

No guarantees of course, there is risk with

everything, but my personal perspective as

an unashamed optimist is that when confidence

returns, including confidence from

our banks to lend, cash and debt will be

put to work and the yield chase will still be

well and truly alive, particularly for quality

assets, just with lower yields on offer

and correspondingly higher asset prices.

We have eight upcoming

auctions and for the first

time in recent memory, all

the owners appear to have

an absolutely genuine (and

sometimes confidential)

reason for selling.

On that basis one asks oneself, why

would you be selling assets at the moment?

And that can depend on your stage of life or

various other factors, such as health, family

or marital situation, partnership splits,

desire to tick off items on the bucket list,

not wanting to leave risky assets to loved

ones or a number of other genuine reasons

to sell. The lockdown has given businesses

time to reflect on and review their business

models, while individuals have taken the

opportunity to make life decisions about

their futures – work-life balance, spending

more time with the family, travelling,

buying some toys and just putting more fun

and enjoyment back in their lives.

Gallagher in

select company

with award win

By RICHARD WALKER

Gallagher Group is one of only two New Zealand companies to

pick up a prestigious Stevie Award in 2020.

Its Security Health Check

gained a bronze award

for Innovation in Business-to-Business

Services.

Global general manager for

security Mark Junge says it is

great to get the recognition.

“What it does is give us positive

marketing and increase

opportunities and credibility

with potential customers.”

The awards are divided

into regions, with Gallagher

competing in Asia-Pacific,

taking on competition from 20

countries, including Australia,

India and the US.

“It’s nice to see little old

New Zealand can foot it with

the best,” Junge says.

The security health check

is available free to anyone

who has a Gallagher licensed

site, and Junge says uptake

has been good after an early

2019 launch. It is an audit

solution that provides an

automated method to check a

security system for potential

risks. A script is run against

a client system, looking at

vulnerabilities which could be

as basic as someone using a

blank password, and generates

a graphical report for the customer

that prioritises the risks.

“We keep a record of each

instance of them running

that report, and then we can

show them their improvement

over time.”

The innovation arose out of

a broader initiative. Junge says

Gallagher has been pitching as

the most cyber-secure physical

security solution globally.

“We talk about the security

of security - there’s no point

having your access control

system as tight as you like if

someone can walk up to the

server that it’s running on and

gain access.”

Junge, who has been with

Gallagher since 2006, says one

of the company’s long-standing

strategies is to focus on

being the high-security solution

of choice in the Five Eyes

alliance countries - Australia,

New Zealand, Canada,

US and the UK.

He says in Australia they

have invested in type 1A

intruder alarm systems at

government level, and in the

US they have invested heavily

in the federal government

personal identity verification

standard, which means their

solutions can be employed in

the federal government across

their civilian and defence sectors.

Also in the US, they are

on the approved products list

for all buildings in the General

Services Administration,

which is the largest landlord to

federal agencies in the US and

also administers a lot of federal

procurement and related

standards.

“There’s a reasonable

amount of competition [in

the US] because obviously

the government market is

well funded and lucrative,

but we are pretty well known

for our service orientation

and we can differentiate ourselves

very well against the

global behemoths.”

In the last couple of years,

Chart: Wholesale 2-year interest rate

Source: Bloomberg

Household Deposits – they have grown significantly and will ultimately be looking for a home

Source: Squirrel - Mortgage Brokers, Personal Loans, Insurance (Data is sourced from the Reserve Bank of NZ).

NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz

www.naiharcourts.co.nz

204366AA

Building begins for

landmark University of

Waikato development

‘The Pā’

The University of

Waikato is starting

to build its landmark

development The Pā, a new

facility for students, staff

and the community in the

heart of its Hamilton campus.

University of Waikato

Vice-Chancellor, Professor

Neil Quigley, says The Pā

will transform the on-campus

experience and enhance the

Waikato region’s reputation

as an attractive destination

for education.

“The concept for The Pā

was developed well before

Covid-19 and based on the

assumption that the on-campus

experience for future students

would involve greater emphasis

on social learning and collaboration

and less emphasis

on large format lectures,” says

Professor Quigley.

“Moving forward with

our vision of a collaborative,

interactive and flexible learning

environment, the construction

of The Pā has been

made even more important by

the major changes in teaching

and learning that are occurring

both at the University of


WAIKATO BUSINESS NEWS July/August 2020

9

they have been turning their

focus to the UK, where they

have the National Grid as a

major customer.

Junge sounds confident

about their ability to deal with

Brexit. “The main concern that

we’ve had with Brexit is the

ability to get our imports from

New Zealand over the border,

just because of the volume of

stuff that’s been coming from

Europe which has flowed

through previously - so the

bottleneck that creates at the

border.

“It’s been good to see that

the government has been

working on a free trade agreement

with Britain,” he says.

“We haven’t seen anything

that’s too much of a threat to

us.”

More immediately, they

have been dealing with the

impact of Covid-19, including

a week-long shutdown of

the factory during uncertainty

at the start. They were helped

by being deemed an essential

business, both in security and

animal management.

And an average looking

March became a stellar one

as it became apparent in New

Zealand and Australia that

lockdown was looming.

Junge gives a McDonald’s

outlet as an example. It had to

shut down and had never been

unstaffed before, so wanted to

put in an alarm system. Also,

when the police, who are a

Gallagher customer, commandeered

a building in Wellington

they needed a security

system, he says. “So we

were back in the next morning

shipping that to them and

it just ramped back up from

there when it became apparent

that we were essential and

needed to keep the wheels

turning for people.”

Gallagher has ridden out

global supply chain challenges

with few disruptions. Nevertheless,

Covid-19 has had an

impact. Junge took over the

global general manager role in

March 2019, and saw 25 percent

revenue growth in his first

year, from $99m to $125m for

the division.

We talk about the

security of security

- there’s no point

having your access

control system as

tight as you like if

someone can walk

up to the server

that it’s running on

and gain access

“Since then, of course, the

world has turned quite a bit.

It’s not been terrible for us, but

we were definitely well below

the average that we’ve had for

the previous six months. So

we’re just slowly climbing

back into it.”

Research and development

spending is continuing

unabated as they take a longterm

view, and they are continuing

to hire.

“As we go forward now,

we are having to to make sure

that our investments in people

- and we are starting to invest

in more people in key areas -

are rifle shots of investments

whereas prior to Covid, we

Mark Junge

had a bit of a shotgun really,

because we had been growing

so strongly with security.”

Gallagher has made senior

appointments to support its

security arm in both its existing

enterprise business and

the newly growing area of

small businesses. Rachel

Kelly joined from Nyriad as

chief product officer in Enterprise

Solutions on 30 March,

and was followed by Meredith

Palmer, from Smartrak,

who started as chief solutions

officer in Small Business

on 14 April.

The latter is an area of

opportunity for the company,

which has until now focused

on larger enterprises, including

government, with its security

offering.

An intruder alarm for small

businesses was launched in

Waikato and Auckland last

year, followed by access controls,

and with video about

to roll out. It gives a business

owner the capacity to

do everything remotely via

an app, including setting the

alarm and monitoring possible

incidents.

“It’s gone from, when we

only had an intruder alarm

it was an expensive intruder

alarm system, then it becomes

a pretty cheap access control

system and when it’s a video

it’s got some real compelling

commercial value.”

They hope to be installing

in Australia by the end of the

year. “That’s quite exciting.

And it’s at quite a different

scale than our existing enterprise

business - we’ve spent

25 years getting 15,000 sites

in enterprise. What we need

is 30 or 40,000 sites in four or

five years for this end of the

business. So it is quite fundamentally

different.

“It’s about evolving and

maintaining global relevance.”

Experience care as it

should be, experience

the Braemar way.

Braemar Hospital is one of the largest

private surgical hospitals in New Zealand,

Waikato and at universities

around the world.

“The Pā will provide a

high-tech, adaptable space

that will enhance student

learning outcomes, promote

social learning, and grow

the sense of community that

exists across the University,”

says Professor Quigley. The

Pā is situated on 7,200m2 and

will include a social, cultural

and learning hub, food outlets,

offices, a space for community

events and performances, and

a new University marae.

The complex will also

create a main entrance to the

University’s Hamilton campus

from Hillcrest Road and

enhance accessibility to the

rest of the campus.

Hawkins Regional Manager

Peter McCawe says his

team are excited to work

on the project.

“Hawkins is proud to continue

its relationship with

the University of Waikato,

having built the University’s

award-winning Tauranga

CBD campus last year. Like

the Tauranga campus, The

Pā’s design is stunning.

“It is a pleasure for our team

to be part of building some-

thing that will be a landmark in

Hamilton city.”

The building project will

provide a major boost to the

Waikato region, creating an

estimated 500 jobs across the

Hawkins team and other local

subcontractors, consultants

and suppliers over the two

year construction period.

Designed in consultation

with students, staff and community,

The Pā is the largest

capital works project in the

University’s history.

The Pā is scheduled for

completion in approximately

mid-2022

and it’s here in Hamilton.

With more than 100 world class specialists,

10 state-of-the-art operating rooms, 84 beds

including 32 private rooms, at Braemar

you’ll receive the highest level of care.

Choose the very best.

Choose Braemar.

braemarhospital.co.nz


10 WAIKATO BUSINESS NEWS July/August 2020

Waikato AgriTech

Advancement

Your Chamber has been talking a lot lately about

agritech thinking and advocacy; we believe it’s a

huge opportunity for our region. Now we find the

Waikato has a real chance to cement itself as New

Zealand’s home of agritech.

So often you find politicians say they

want to promote an industry, but

when presented with an opportunity

to do so, they get side-tracked. Or sidelined

by red tape.

Right now, Waipa has an opportunity

to show its economic development chops

to the world. The opportunity of the

proposed agritech campus proposed by

BBC Technologies/Tomra is very significant

not only for the potential to employ

several hundred high quality staff, but

for the signal that it sends to the world –

that we are, hopefully, open for business

that we’re welcoming of agritech investments.

BBC Technologies is a world-class

agritech company born out in Ohaupo.

Unknown to most of New Zealand like so

many other Kiwi-built innovations, they

are global market leaders in their area

of expertise. Initially they created world

leading blueberry sorting technology

and have gone onto roll their intellectual

property into many other categories.

They see a great deal more scope in

the expertise they have amassed and are

planning a large, campus style facility to

leverage that knowledge. The campus

and the business will combine horticulture,

software, hardware and specialised

engineering talent and the innovations

are expected to extend their leading position

in their niche markets.

For BBC, having a hi-tech R&D campus

near Hamilton Airport, close to its

blueberry roots and Waikato’s specialist

stainless steel engineering firms, and

having Waikato University and Wintec

on their doorstep where they will find

young, highly skilled engineers, is perfect.

This is another example of Hamilton

businesses relocating to other sites within

the Waikato rather than being dragged

overseas. The people, the technology, the

research and development, the culture

of innovation stays in the Waikato and

By Don Good, Waikato Chamber

of Commerce executive director

builds our reputation as THE place in the

world to be for ground-breaking agritech

investment.

The beauty of this investment is that it

spawns more investment. Other agritech

firms will watch a major innovative player

like BBC Technologies putting down

substantial investment and long-term

roots in the Waikato. It won’t take them

long to work out the advantages that BBC

have already seen.

BBC are one of those quiet understated

Waikato businesses that start in a shed

and morph into world leaders through

innovation.

In fact, if you take virtually any industry

and add a good dose of Waikato tech,

you get world leading innovation and

breakthrough products. Sadly, it is not in

the water, so we cannot bottle it. It is in

the people, the people, the people.

We look forward to seeing Mayor Jim

Mylchreest and his economic development

team rubber stamp this venture in

support of what will hopefully be the beginnings

of an agritech hub of excellence.

Business Floor, Wintec House Cnr Nisbet and Anglesea Street, HAMILTON

07 839 5895 | help@waikatochamber.co.nz

www.waikatochamber.co.nz

Father and son team, Martin, left, and Hendrik van Blerk.

Waikato teen with a

lifeline for YouTubers

A teenage Hamilton entrepreneur has launched a platform to

connect YouTubers with their fanbase and potentially boost

revenue at a time of dwindling advertising.

Not only that, YouTubers

can also use the platform

to easily source

ideas from their subscribers -

and test their own ideas before

committing them to video.

VidFunder offers YouTubers,

faced with an advertiser

exodus from the platform, a

simple way of raising money

from subscribers, each of

whom can give as little as a

dollar to help fund a video.

It is the brainchild of Martin

van Blerk, 18, and is partly

a response to the sometimes

drastic loss of income experienced

by YouTubers affected

by the so-called “adpocalypse”,

as advertisers started

pulling out to avoid potential

association with offensive

content.

Van Blerk cites David

Dobrik, one of the platform’s

biggest creators with 14.5

million subscribers, whose

monthly revenue plunged from

US$275,000 to $2000.

The VidFunder solution

involves creators crowdsourcing

funding for their videos,

particularly those that are more

expensive to make. Through a

VidFunder campaign they can

invite subscribers to donate

$1 or more to see the video

come to life.

Van Blerk, who has developed

the platform with his

father Hendrik, says something

similar already happens with

subscribers paying to view

gamers play live.

“That’s where we got validation

that these guys have

a fan base that are willing to

donate. So we converted it into

the idea of a video that’s to be

created instead of one that’s

streaming.”

It’s a simple process, with

the creator able to set a target

amount and a timeframe in

advance, in the style of Kickstarter.

Van Blerk says what

sets VidFunder apart is its

speed, as a creator can create

a campaign and raise funds in

a matter of minutes. They can

choose to run multiple campaigns

simultaneously for different

ideas, and decide which

one to make based on subscriber

support.

We believe we’ve

got a good product.

Obviously the

market will tell

but in terms of our

research we’ve

seen enough that

there’s currently not

[anything] exactly

like what we’ve

done

But, in the endless quest

for fresh content, they can also

ask their subscriber base for

original ideas.

Subscribers click a button

on the creator’s VidFunder

profile to submit video ideas.

“And then on that profile

page, you can have hundreds

and hundreds of fan ideas.

Other fans can go and upvote

‘Oh, I want to see this one’ or

downvote ‘I don’t want to see

this one’. And at the end the

YouTuber can have the top

ideas that their fan base wants

to see.”

In the words of Hendrik:

“The fan also becomes part of

the journey.”

The model has been well

developed before going to

market, with Martin and Hendrik

tapping into a Soda Inc

Lift programme. Soda connected

them to a mentor, Niko

Croskery, and stayed involved

after the programme finished,

also putting them in touch with

two Auckland PR firms to help

with marketing.

They are focusing to start

with on the New Zealand market,

and see opportunities for

creators to use the platform to

support charities, post-Covid,

or to play a part in marketing

the local “backyard”

for tourism.

The ideas feature is free,

while VidFunder charges a 5

percent fee for successful campaigns

- though they are looking

at waiving that for charity

campaigns.

”It’s not just about profit,

it’s about people as well,” Hendrik

says.

Development involved customising

a “white label” platform,

drastically cutting both

time and cost, Hendrik says

- and enabling them to go live

just 12 months after coming

up with the idea.

It is initially available only

to YouTubers with 30,000

or more subscribers.


WAIKATO BUSINESS NEWS July/August 2020

11

The young entrepreneur who doesn’t stand still

“We believe we’ve got a

good product,” Hendrik says.

“Obviously the market will tell

but in terms of our research

we’ve seen enough that there’s

currently not [anything]

exactly like what we’ve done.”

Not content with Vid-

Funder, Martin van

Blerk is simultaneously

launching a card game

called Psycho Chicken,

via his own use of crowdsourced

funding.

That comes after a

succession of ventures

triggered initially by an

appearance as an 11-yearold

on TV programme

Let’s Get Inventing.

He was doing a newspaper

round at the time,

and dreamed up a scheme

by which newspapers

could be fired onto the

property. The show’s producers

took the idea and

turned it into a remotely

controlled robot doing the

paper run. Needless to say,

the idea has never seen the

light of day, but that episode

of the series went on

to make the finals of the

children’s Emmy awards.

“It was definitely a

fun experience,” remarks

van Blerk. It also seems a

match was lit. While still

at secondary school, he

went on to create a range

of watches before devising

Psycho Chicken in the

summer break between

school and university -

where, in his first year of

a business degree, he is

studying two second-year

and one third-year course,

along with first-year

papers.

After the TV experience,

he bought and sold

on TradeMe and then in

year 11 he started his

wristwatch venture, designing

the watch faces, and

getting samples sent back

and forth before settling on

a design that he commissioned

a factory in China to

manufacture. That is where

crowdsourcing came in, as

he raised about $16,000 in

pre-orders on Kickstarter.

He is proud of the final

product but discovered the

competition was intense and

it was hard to stand out from

the crowd, plus the markup

was minimal.

Distribution was another

learning point. “I shipped all

the watches to me, I bought

packaging, I wrote all the

names, packaged them, went

down to the local post shop

and sent them off.” It was

laborious, to say the least.

So van Blerk learned a lot,

and didn’t stand still. “I’m

done with that. I’ve already

moved on to the next thing.”

Come the end of year 13,

with a three-month summer

break looming, his parents

got involved. Hendrik: “We

said to Martin, ‘You need to

find a job, you’re not going

to sit around the house’. And

he said ‘Don’t worry, I’ll

find something to do’.”

Disconcertingly for them,

that involved him disappearing

downstairs to the rumpus

room with his computer - as

he cooked up his set of playing

cards.

“We were surprised about

the card game,” says Hendrik.

“We didn’t see that

coming, didn’t think it was

such a huge market.”

Martin says he wanted to

do something on Kickstarter

and came across Exploding

Kittens, which had raised

millions a few years ago.

That was an eye-opener. He

did some research, discovered

you can make cards relatively

cheaply and sell them

for a good markup, leaving

money to spend on marketing.

“So I thought okay, I’ll

try this.”

He designed some prototypes,

tested them with

friends and came up with a

game in which turning over

the wrong card - the psycho

chicken - means you lose.

Van Blerk raised $74,000

on Kickstarter, far exceeding

his goal of $10,000. This

time he had them distributed

from China - with sales to

all corners, including Guam.

Covid has caused some

delays, but about a third of

the sales have been delivered

with the remainder en route.

He has had extra stock

shipped to New Zealand,

where he has set up a website

for further online sales.

The game attracted the interest

of Hamilton-based online

retailer Game Kings, which

comes with the added benefit

that he can store his shipment

with them.

As for the designs, he did

the simpler ones himself and

paid for others.

“That’s been a really fun

and exciting experience

to do all that.”

Martin van Blerk with his other new product, the Psycho Chicken cardgame.

Introducing Eva Rose - The

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designed for pre, during

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WAIKATO BUSINESS NEWS July/August 2020

13

John Dawson and Raewyn McPhillips.

China strong for biotech firm

The Chinese market has quickly rebounded for Hamilton

biotechnology company Quantec, which is on track to meet

ambitious growth targets despite Covid-19.

It has appointed a general

manager of marketing and

sales, John Dawson, and

has a new range of supplements

set for launch.

Quantec manufactures

IDP, a bioactive protein complex

with anti inflammatory

and anti microbial functionality

derived from cows’ milk

which is used by customers as

an active ingredient for products

such as dietary health

supplements and skincare.

Chief executive Raewyn

McPhillips says there is growing

awareness in China of the

health benefits of milk, where

consumers are looking for

natural products that support

digestive and immune health.

“And globally, we’re seeing a

big increase in awareness and

interest in immune and wellness

products.”

Demand “was strong”

when Covid-19 hit China at

the start of the year, she says.

While that tailed off

during China’s lockdown,

she says since then Quantec

has seen increased

interest in IDP as an ingredient.

New customers include

a manufacturer planning a

range of pet supplements in

Southeast Asia.

We’ve got great

connections [in

China]. Plus,

we’ve got a great

product that’s really

strongly backed by

the science. We’re

pretty confident

Quantec’s China office is

focusing on sales of the company’s

Epiology acne treatment,

after it launched there

just before Covid hit.

The company also exports

Epiology to Mexico and

South America, where sales

are picking up again. In a

curious side effect of the pandemic,

acne caused by wearing

masks - dubbed “maskne”

- may prove a further

boost for sales.

Meanwhile, Quantec is

set to launch a range of Milk

Immune dietary supplements

in September.

They include IDP and

are aimed at teens, adults

and older people looking

for health support for their

immunity.

In what may seem a

crowded market, Quantec is

targeting the premium end.

“When we benchmark our

offer against others, if you

look at the bioactive ingredients

in ours, we’re certainly

at the top end,” Dawson says.

The launch will be in

Auckland, with New Zealand

a stepping stone to other markets

including China.

“The plan is to start in New

Zealand, grow the awareness

of it, build the brand, and

then look for distribution

opportunities in China and

from there the rest of Asia,”

McPhillips says. “We’ve got

great connections [in China].

Plus, we’ve got a great product

that’s really strongly

backed by the science. We’re

pretty confident.”

The company’s growth targets

- doubling year on year -

are unchanged by Covid-19.

“The sales funnel is actually

looking very healthy,”

Dawson says. “Despite the

disruption to travelling and

being able to attend trade

shows and get face to face

with customers, because

everyone’s changed their outlook

and are more receptive

to working online we’re still

getting a lot of inquiries, still

a lot of contact and follow-up

being done.”

It has been an interesting

baptism for Dawson, who

started a week before New

Zealand’s lockdown.

He brings more than 30

years’ experience to the

company, having held significant

sales and marketing

roles in the packaging industry

working with the food

and dairy sectors.

He is clearly enjoying the

new role, which builds on

his food science background.

“I love the science aspects

and the learning. It’s been a

fun four months.”

Quantec is continuing its

strong focus on R&D. “It’s

a bit more challenging at

the moment, but we’re still

going to try, because it’s

really important to us,” says

McPhillips.

“We need to just focus our

attention a bit more tightly. I

don’t think Covid is finished

by any stretch. So while

we’re still signing up new

customers and doing well,

we just need to be cautious

as well.

“Ideally, it would be great

to get back out there and be

able to travel - trade fairs

and the like. But we also recognise

that we’re in a pretty

idyllic spot right now, and the

rest of the world is not the

same as us.”

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14 WAIKATO BUSINESS NEWS July/August 2020

Cannasouth in

service agreement

John Sanders

Through its joint venture

subsidiary, Cannasouth

Cultivation (CCL), medicinal

cannabis company

Cannasouth has entered

into a service agreement

with Vera Cultivation in

Colorado, US. The agreement

is for the supply of services

to finalise the design of

CCL’s cultivation facility,

develop (licensed) operating

systems and procedures,

and provide support for the

implementation of CCL’s

state-of-the art growing

facilities.

Cannasouth has also

appointed John Sanders

as chief commercial officer.

Sanders has more than 20

years of commercial, sales

and marketing experience,

both globally and in New

Zealand, with blue chip

pharmaceutical and health

supplement companies such

as Bayer, Merck, Wyeth and

Roche.

Council

emphasises local

Waipā Council is promoting

a ’contribute locally’ policy

as it works to support the

economic recovery of the

district following the Covid-19

lockdown.

The council recently agreed

on a procurement strategy to

source and deliver all goods,

works and services provided

by or for the council. “As part

of our tender evaluations

we will be looking at how

suppliers contribute to local

training and employment,

provide supply chain

opportunities to maximise

local economic input, and

support local manufacturers

and businesses that source

goods manufactured locally,”

Procurement advisor Adele

Bird said

‘We are seeing confidence’

By RICHARD WALKER

As banks continue to tighten their commercial property lending,

opportunities are opening up for second-tier companies, says

a Hamilton consultant.

Noni Martin also says

the market for smaller

duplex and townhouse

developments is proving

resilient during Covid-19.

Martin, who has just

started with Hamilton-based

mortgage broking house

Omega Capital, says the

company is cautiously optimistic

after it “hit the ground

running” once Covid-19

lockdown restrictions eased.

“There was a lot of inquiry

and a lot of good signs there

around demand.”

She says duplexes or

townhouses are where they

are seeing the strongest support

in terms of sales.

“The data and sales at the

moment [show] there’s still

some really, really good support

out there for the townhouse

market, the affordable

end of the market. Those

types of assets are still being

Hamilton sees shift in

home buyer behaviour

Lodge Real Estate’s

managing director says

buying and selling a

home in New Zealand will

never be the same following

the Covid-19 lockdown.

“We’ve had our first

full month of home sales

post-lockdown and the Hamilton

market has seen a huge

shift in buyer and seller

behaviour,” says Jeremy

O’Rourke.

“And it boils down to one

fundamental factor: Kiwis’

move to online living.

“We all experienced how

videoconferencing went

from a novelty to a necessity.

Online shopping went

from something you do

infrequently to weekly, even

daily. And everyone has

moved online, including the

older generation we can often

wrongly assume are not.

purchased, and in fact, we had

some customers sell while they

were in lockdown.

“We are seeing confidence

at the moment. We’re cautiously

optimistic about the

medium term.”

Second-tier firms such as

Omega are benefiting as banks

pull back on commercial property

lending, in a continuation

of a trend that pre-dated the

pandemic, Martin says.

We are seeing

confidence at

the moment.

We’re cautiously

optimistic about the

medium term

“This online shift has had

an enormous impact on how

people are now buying and

selling homes.”

He says three trends, in particular,

have abruptly become

business-as-usual for home

buyers and sellers.

“The first shift is how social

media and web listings have

eliminated the casual open

home attendee. Buyers used to

plot out their open home viewing

schedule for the weekend.

Agents would see many people

through open homes but most

were not serious buyers.

“Now, buyers can perform

a virtual open home online,

either by looking through photo

galleries or doing an actual

walk-through with the aid of

virtual reality technology. This

shift means open home attendees

are seriously interested in

the property as they’ve already

Some of the smaller deals

that banks would once have

done with little hesitation are

now off their radar, she says.

“That creates an opportunity

for us in the second tier

space to have some lower-risk

deals that we wouldn’t normally

see.”

The firm is handling more

inquiry from people who have

always been with a bank and

have not accessed second tier

lending before, she says.

“We’re seeing that a lot

with contractors, guys who

are home builders, who have

had a consistent line of funding

from banks previously,

but are now finding it hard to

do what they want to do. And

any type of farm asset financing

is quite difficult to get in a

bank. That’s the feedback that

we’re getting.”

Martin, a former Olympic

basketballer, shifted from

done their homework.”

O’Rourke says the second

trend is the shift away from

newspapers as a buyer’s essential

tool. “Home listings in the

newspaper aren’t generating

many enquiries post-lockdown.

This is due to people’s

comfort with the instantaneous

and ubiquitous nature of online

listings – you don’t have to

wait for the paper to see the

new homes on the market. You

can view listings at any time of

the day, anywhere.”

But curiously enough, he

says buyers are picking up

glossy magazines that pair lifestyle

features with current real

estate listings.

“Buyers are drawn to listings

placed in magazines that

also include related home

and living articles. This is

an international trend that

is now taking off here in

Noni Martin

Auckland to Hamilton with a

young family in March, for an

easier lifestyle.

She says the major barrier

for professionals such

as her when weighing a job

offer in the Waikato is the

lack of future career opportunities.

But greater connectedness

via rail and the

developing expressway has

mitigated that, and contributed

to her own decision to leave her

Queen Street job.

“I thought, well, what’s

the worst case scenario here?

I mean, I can catch a train or

commute an hour and a half a

day. I built that into my thinking

around whether or not we

should permanently move.”

New Zealand,” he says.

O’Rourke says New Zealanders’

shift online has markedly

impacted enquiries into

the Hamilton market. “The

rise in Aucklanders and returning

ex-pats looking to move

south has risen noticeably

post-lockdown. We believe

this is due to the fact that working

from home is the new norm

which means you can live and

work in Hamilton and easily

commute up to Auckland, say,

once a fortnight.

“Couple that with the fact

that the Huntly bypass is open,

the same investment gets you

a bigger house in Hamilton

She wasn’t banking on the

worst case scenario involving a

pandemic lockdown that meant

her new job was suddenly up

in the air. “It was very much

touch and go.”

Now that is behind her,

she is enjoying the flexibility

of her new role after a corporate

career with major banks

including ANZ, BNZ and, in

Perth, Bankwest.

“Sometimes when you get a

deal down on paper, it doesn’t

tick all the boxes, but you

know in your gut it’s a good

deal. And you don’t necessarily

get discretion to push those

ahead when you’re at a bank,”

she says.

“I’m really enjoying the

ability to have some discretion

using my experience to get

deals done that are genuinely

good deals that should be being

done to help our economy get

ahead.” She says, however,

Omega is looking closely at the

deals coming in. “We have to

be a lot more thoughtful about

the type of asset, where it is,

what it is. We’re considering

them each on their merits. We

are taking the pandemic issue

into account.”

plus the lifestyle benefits suit

professionals, families and

near-retirees. Interest in Hamilton

is only going to skyrocket

from here.”

The Real Estate Institute

of New Zealand (REINZ)

released residential market

statistics in mid-July showing

Hamilton hit a record

median house price in June at

$660,000, which is up from

$647,000 the previous month

and from $555,000 one year

ago. June sales were stronger

than June 2019 with 260

house sales across Hamilton

city, compared to 254 one

year ago.


WAIKATO BUSINESS NEWS July/August 2020

15

Sport Waikato set for change in tack

Sport Waikato has launched an ambitious goal to have 75

percent of the community physically active, significantly higher

than the current 54 percent.

The transformational

target comes at the end

of an 11 month review

and sees the charitable trust

aiming to change the way

it works in order to influence

system change,

chief executive Matthew

Cooper says.

He is now involved in a

consultation process with

staff, about half of whom are

likely to lose their jobs under

the leaner model envisaged.

Cooper says while Sport

Waikato is very good at delivering

on diverse contracts, the

outcomes are not necessarily

unified, and he wants to see

a more focused organisation

driving change.

“We haven’t been immune

to Covid because our funders

haven’t been immune, but this

is certainly not Covid-driven.

My proposal is around us

having more impact, having

a clearly defined purpose and

strategy,” he says.

He says Waikato has about

1500 deliverers of sport

and recreation.

“So Sport Waikato doesn’t

need to be also doing delivery.

We need to be that

real system influencer at a

high level.”

Cooper stresses that the

change is not a reflection on

the staff, who number about

70. “This is not a reflection on

our people because our people

have done a great job and are

doing a great job.

“It’s just a case of us being

really focused about: what is

our role going forward?”

Sport Waikato is currently

We’re trying to be innovative. We’re

certainly tried to be sustainable. We always

want to be collaborative, but we want to

make sure we’re reaching those decision

makers so that we can try and truly effect

system change in sport and recreation in

the Waikato region

four years through its innovative

Moving Waikato 2025

programme, and while it

intends to retain that collaborative

model, Cooper says

they were not satisfied with

their targets.

“We’re not convinced that

we’re really shifting the dial

in terms of the amount of people

physically active in the

Waikato region.”

The organisation has

surveyed 600 adults and

180 youth in each of its

nine districts and its metro

area, giving it robust data,

Cooper says.

“We kept looking at that

data and said, are we happy

with 54 percent of Waikato

adults meeting the guidelines

knowing that back in 2007

it was 54 percent? It dipped

in 2014 to 46 percent. And

we’ve just clawed back to

basically 2007.”

The 75 percent figure

came from them questioning

their goals.

“If we were going to stretch

ourselves, what would that

look like knowing that we’ve

always been centred around

the 50 percent mark?

“I’m saying that we actually

need a more lofty goal,

we really want to ramp it up.”

Cooper says they are getting

good data from Sport

New Zealand, which is revealing

issues around Māori participation,

as well as girls and

women, and those aged 18

and younger.

Just 54 percent of secondary

school students in the

region play organised sport,

which he says has been the

traditional measure of activity

for the age group.

“The traditional model of

organised structured sport

needs to be challenged. We

need to start thinking about

innovation,” he says.

“So the focus now is the

three parts of movement: they

are play, which is incidental

activity, active recreation, and

organised sport.

Among the headwinds,

Sport Waikato is confronting

the age of the device, including

smartphones, and plans

to turn that to its advantage

with a beefed-up presence on

social media, including Facebook

and Instagram as well as

Linked-In.

“We’re trying to be innovative.

We’re certainly trying

to be sustainable. We always

want to be collaborative, but

we want to make sure we’re

reaching those decision makers

so that we can try and

truly effect system change

in sport and recreation in the

Waikato region.”

It is likely to be four

or five months before

changes are visible, following

an initial three-week

period of consultation

and feedback.

Matthew Cooper

“My major focus now is

to listen to what I know will

be very good feedback and to

look after people,” he says.

“I don’t think transformation

can just be clicked

in. I think transformation

takes a while.”

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16 WAIKATO BUSINESS NEWS July/August 2020

The rules for influencer

marketing have changed

Over the past few years, influencer marketing has grown to

become a key part of many brands’ communications strategies.

Terms like ‘micro’, ‘macro’ and even ‘nano’ influencers have

become commonplace.

The use of influencers is

certainly one of those

spheres where the lines

between public relations and

marketing are blurred. And

that’s because influencers

rarely do something for free.

This is where the confusion

comes in: Can your brand

exposure through influencers

be equated to ‘free editorial’

in a media channel? Or is it an

advertisement?

It’s really a hybrid channel,

and that has caused confusion

in the market. This confusion

coupled with the rise of influencers

has led to some controversy,

with both brands and the

influencers getting themselves

in trouble from time to time

because advertising rules haven’t

kept pace.

Back in 2018, the

PR AND COMMUNICATIONS

> BY HEATHER CLAYCOMB

Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

Advertising Standards Authority

(ASA) released guidelines

to better control and manage

transparency around both

native advertising and influencer

marketing. These guidelines

required all advertising

content, including that on

social media, that was in some

way controlled by the advertiser

to be identified as such.

While it was generally

accepted that #sp, #spon or #ad

was to be used in an influencer’s

post, there were no specific

rules around the hashtags

brands and influencers

should use.

The ASA has upheld two

complaints regarding influencer

Simone Anderson in July

for failing to adequately disclose

a commercial relationship,

setting a precedent of the

exact hashtags they would like

to see used.

The decision showed that

the hashtags #collab and

#gifted are not enough when

influencers receive goods and

services in return for social

media coverage, and that the

more clear-cut #ad and #sponsored

should be used in future.

The ASA Complaints Board

also advised that the ASA consider

publishing further guidelines

on how to sufficiently

identify the commercial relationships

between influencers

as advertisers and brands/companies.

Since the decision, there

has already been a notable

change with many well-known

influencers expressly stating

when products are a gifted

product, with #ad appearing on

many more posts in the place

of #gifted. Being transparent

about commercial relationships

is now considered a way

of being authentic; influencers

who are up-front with their

audience will gain increased

respect.

For organisations who want

to work with influencers, there

are some key lessons we can

learn from this recent ASA

decision that can help set a

standard of best practice:

1. Clarity: Be clear with

social media influencers

you work with that they

must disclose your relationship.

This will avoid

brand damage from being

associated with an incorrectly

labelled social media

post, which may not always

be immediately apparent;

you want to avoid your

brand equity being eroded

over time.

2. Content: Look to work

with influencers who are

good content creators first

and foremost and are up

with the play on how to

work with brands and companies.

This means they

will respect your brand

and come to the relationship

with a professional

approach.

3. Relationship: Build longterm

relationships with

influencers you can trust,

rather than doing a one-off

campaign. We’ve heard

the crazy stories of brands

selling out in minutes

after mega influencers like

America’s Kylie Jenner or

China’s Anny Fan post – for

a fee of $1.5m-plus I might

add. Our Kiwi influencers

are not in that same league.

So having a long-term

strategy with some nano

and micro influencers will

most likely serve New Zealand

brands best. As well

as building authenticity,

the influencer will become

knowledgeable on your

brand, which will ensure

the right messages out to

your audience every post.

And one last note - make

sure you always read the room

when planning social media

influencer campaigns.

Case in point is Colgate’s

recent White Night In, which

was slammed in June as being

tone deaf in the wake of the

Black Lives Matter protests

around the world.

OFF & ON: Taming Hamilton’s hairiest

and raising more than a few brows

If your lady garden has gone

to seed, your brows gone

bush or you have a hair-raising

problem, then hold your

horses. National leaders in hair

removal and brows, OFF & ON

has opened its doors in Hamilton.

Now with six locations

across New Zealand, OFF &

ON has been taming hair and

raising brows since 2008 and is

the go-to destination for believable

brows and specialist waxing

and laser.

We aim for a customer

experience that goes

beyond just a service.

We don’t believe in

a one size fits all

approach – it all starts

with the client not the

other way around and

that simple philosophy

is what sets us apart

from the rest

OFF & ON was born over

a decade ago, from trying to

turn a wax into an enjoyable

experience. By using a specialist

approach, OFF & ON

has cemented itself as national

experts in hair removal. Their

customised wax formulation,

highly trained waxing ninjas

and ‘miyagi’ method for waxing

has been so fine-tuned they

are literally the Brazilian masters.

Laser hair removal was

reinvented in New Zealand by

OFF & ON by using superior

laser technology with the Rolls

Royce of lasers and specialist

laser hair removal technicians

who see it not just as a session

but a focus on a superior end

result.

With the rise of the Brazilian,

came the decade of the brow

and both these are now ‘essential

maintenance’ in any calendar.

OFF & ON has a dedicated

team of brow artists with a tool

kit of techniques and an eye for

a face that is underpinned by

the philosophy of believability.

From henna colour to classic

shaping to microblading, there

is a solution for every person

and their brows.

OFF & ON General Manager

Claire Weathers says she’s

thrilled to be able to expand

their services to the Waikato.

“Hamilton was the obvious

next port of call for us… we

feel like people not only appreciate

the specialist concept but

the customer experience and

animation we try to reinvent

the beauty market with - It feels

like Hamiltonians just get us.

We’ve been blow away by the

support so far.”

Located at 25 Ward Street in

Hamilton’s central city, OFF &

ON follows the lead of its existing

salons and breaks the mould

of what you think a beauty

salon should be.

“We aim for a customer

experience that goes beyond

just a service. We don’t believe

in a one size fits all approach –

it all starts with the client not

the other way around and that

simple philosophy is what sets

us apart from the rest,” Claire

says.

OFF & ON’s services

include taking it OFF with

waxing, laser hair removal and

dermaplaning, as well as getting

it ON with brows, lashes,

anti-wrinkle injections and

microblading.

OFF & ON is taking bookings

now at https://www.offandon.co.nz/book

or by phoning

the team on (07) 949 9836.


WAIKATO BUSINESS NEWS July/August 2020

17

Vanessa Hooton;

New Zealand Print Industry

Apprentice of the Year

By WAYNE ROBINSON

Tainui Press Design and Print graphic

designer and digital printer Vanessa

Hooton has been named the New Zealand

Print Industry Apprentice of the Year.

Hearing her name read

out during the online

Pride In Print Awards

evening while alongside family,

friends, and work colleagues

was a “surreal” experience,

Hooton said.

We were all in the staff

room watching it, I was shaking

– it was insane, there were

many tears and yahooing,” she

said.

“First and foremost, I

thank Dale and Sheryl Ertel at

Tainui Press for giving me the

opportunity. I was a 16-yearold

coming out of school and

they saw some potential in me

and hired me, and I have never

looked back since then. It was

a huge chance they took and

I’m really grateful for that.

“I am also really thankful

for my high school college

gateway teacher, I didn’t

know what I wanted to do and

she pushed me in that direction,

and Competenz Training

Advisor Grant Alsop, he was

always supportive and happy

to answer any of my questions.

“Also, the staff that I’ve

worked with over the years –

we bounce ideas off each other

and grow with each other.”

Hooton, who was also

named PrintNZ Digital

Apprentice of the Year, says

she has found the entire

apprenticeship experience

rewarding.

“I gave my family a bit of a

tour of the factory and caught

myself babbling away about

processes, it’s when you do

that you stop and think ‘Wow,

I’ve actually learnt so much

more than I realise. It is such

a cool thing and a wonderful

industry to be a part of.”

Hooton said she enjoys

working within the small Matamata-based

business.

“My favourite aspect probably

is seeing the whole process

come to life and seeing a

happy customer leaving with

a product that met their specifications

and exceeded their

expectations.”

Looking forward to continuing

to advance within the

firm and further broadening

her horizons, Hooton says she

is keen to soon commence the

Diploma in Print Management.

His firm’s fourth Apprentice

of the Year finalist and second

winner, Ertel describes Hooton

as an “absolute delight”. “She

is an exceptional young lady,”

he said.

“We were in the tea room

and we all roared at the same

time. It was a real treat to have

her family with us – when you

see parents with their eyes glistening

with pride, that really is

pretty cool.”

A former sheetfed apprentice

himself, Ertel says he

strives to follow the example

of his own first trainer who

sought to “train you to be better

than I am”.

“It is easy to teach kids

if they are willing to learn.

Maybe I can spot potential, or

I see a passion maybe that we

can work with and bring the

best out of them.

“I get as much of a thrill out

Presentation of the Trophies, from left, Sheryl Ertel, Ruth Cobb (PrintNZ CEO)

Vanessa Hooton, Grant Alsop (Competenz Training Advisor) and Dale Ertel.

of seeing these people change,

grow and all sorts of things. It

is great to see them mature.”

Following the announcement

of Hooton’s win, Ertel

says he also promptly contacted

his firm’s first Apprentice

of the Year winner of

almost two decades ago, Jackie

O’Reilly (nee Tye).

“I said to her that she set a

standard that the others have

tried to match.”

Maintaining a strong passion

for the industry and

training, Ertel says he has

“total admiration” for the role

PrintNZ plays in acknowledging

those in training – “they do

it tremendously”.

- Reprinted with permission

from www.print21.com.au

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204425AA


18 WAIKATO BUSINESS NEWS July/August 2020

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HOURS: Mon-Sun 11am - late*


WAIKATO BUSINESS NEWS July/August 2020

19

Do brand values boost sales?

The way businesses have treated their staff or customers through

the Covid-19 crisis has been revealing for many of us and, to

some, left a nasty taste in the mouth.

From the way they’ve

dealt with pay or redundancies,

to managing

customer refunds or ensuring

the visitor safety, we like to

think that most businesses

have worked from a premise

of doing what’s right.

Although we can all appreciate

the unique difficulties

many are facing, some companies

seem to have a stronger

handle on what’s right for their

brand in the long term than

others, as some actions seem

set to hit reputations hard.

At any time, most companies

claim to have strong

values and make the effort

to have them clearly defined.

This is fantastic. Staff need

to understand how to represent

the brand, how to develop

products that strengthen an

agreed philosophy or deliver

a service in a way that’s consistent

across the organisation.

Makes sense, doesn’t it?

But how much do I,

as a customer, really care

about your values? Should

they be reserved for your

internal communications or

does it boost your business if

you promote them to the outside

world?

When you meet someone

for the first time, you don’t

expect them to lay their values

out on the table. I don’t

walk up to you at a networking

event and say “Hello, my

name’s Vicki from Dugmore

Jones and my brand believes

in integrity, honesty and the

power of enduring relationships.”

If I did, you’d pretend

you’d spotted someone you

knew and bolt to the other side

of the room.

It is feels generally more

effective to exhibit what’s

important to us, both as brands

and individuals, in a more subtle

way, through actions and

behaviours and pervading the

way we tell our stories.

Researching suppliers

of a particular service for a

client recently, I got varying

responses that made me

scratch my head. For a level

playing field, I emailed several

suppliers the same request.

One rang me immediately, followed

up quickly on our chat,

was responsive and engaging.

We met, we got on, the quote

was fine.

From all that responded, I

could see that what they’d all

deliver for my client would

be comparable and generally

a similar price. But the job

went to the one who engaged

in the more personable and

genuine way. I don’t know

whether their work will be

better or worse than the others,

but I sense it’s all going

to be absolutely fine. Just a

few conversations revealed a

shared approach and attitude,

and all without needing a

TELLING YOUR STORY

> BY VICKI JONES

Vicki Jones is director of Dugmore Jones, Hamilton-based brand

management consultancy. Email vicki@dugmorejones.co.nz

bulleted ‘vision and values’

page to cross-reference

against. However, I suspect

their team knows exactly what

those bullet points are.

I’ve known organisations

be highly successful without

having values clearly defined,

but only where there was

strong leadership that inherently

demonstrated what they

believed to be right for the

organisation. And, which I

suspect is a major factor, only

in small teams where open

communication with all staff

is easily maintained.

I’ve seen an example of a

team attempting to retro-fit

values into a culture that was

starting to fragment, only to

see deeper cracks emerge.

This demonstrated to me that,

even in a small team, ensuring

your staff understand what the

brand represents from the early

stages of its development not

only helps them become your

brand champions, but builds

a stronger foundation from

which the brand can grow.

Externally, your potential

customer benefits by having

clear sense of what your

brand stands for. If you’re not

in a market or environment

where articulating values

through your products and services

(such as using ethically

sourced materials to reinforce

environmental sustainability),

your marketing and advertising

are the place where your

audience gets to learn more

about what matters to you.

Although clear values may

not directly boost sales, a lack

of them seems to make building

and sustaining a business

that much more problematic.

Most consumers care

how you behave, rather than

how you say you’re going to

behave. So, where does communicating

your values fit in

your marketing, communications

and sales mix?

Well, as always, that’s

entirely up to you but my take

would be ‘in the background’.

We can compare communicating

your values externally to

baking: they’re not the icing

on your brand cake, but an

essential ingredient within

the mix.

It’s like the pinch of salt

in baking that’s indiscernible

to taste but it enhances all the

other flavours and keeps your

customers coming back for

another bite.

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P 07 834 6690 M 027 430 8311

mike.gascoigne@bayleys.co.nz

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P 07 834 3826 M 027 231 3401

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P 07 834 3232 M 021 112 4778

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A LT O G ETHER B E TTER

Residential / Commercial / Rural / Property Services


20 WAIKATO BUSINESS NEWS July/August 2020

The Mighty Waikato welcomes

everyone back

All tourism businesses in the visitor economy have benefited from

the influx of domestic visitors over the past few weeks, including

accommodation, retail, hospitality, tourism operators, transport

providers and event venues.

TELLING WAIKATO’S STORY

> BY JASON DAWSON

Chief Executive,

Hamilton & Waikato Tourism

The Waikato region has

jumped to third position

behind Auckland

and Christchurch on monthly

domestic visitor spend for May

2020 according to the Monthly

Regional Tourism Estimates

published by the Ministry

for Business, Innovation and

Employment. Although this is

a 26 percent decrease in overall

domestic visitor expenditure

compared to May 2019, it is

higher than the national average

which is down 48 percent.

The Waikato also scored

the second highest level of

domestic visitors during the

recent July school holidays

(4-19 July 2020) across New

Zealand in a recently published

report by Data Ventures which

was commissioned by Tourism

New Zealand. This followed

the success of domestic travel

returning into the region during

Queen’s Birthday weekend.

According to the report,

Waikato achieved 19 percent

growth in domestic visitor

numbers during the July 2020

school holidays compared to

July 2019, with an average of

55,140 domestic travellers visiting

during the holidays, compared

to 46,350 visitors this

time last year.

We were only second in

the country to Auckland who

attracted 79,160 domestic visitors

into their region.

With around 2.6 million

people living within a threehour

drive radius of Hamilton

and the Waikato region, we are

a significant domestic drive

market for the Upper North

Island. Air New Zealand also

increased capacity during the

school holidays into Hamilton

Airport from our fly markets

of Christchurch and Wellington

which gave us the extra

boost as well.

Hamilton & Waikato Tourism

has also been working

hard to attract domestic visitors

back to the region post-

Covid, launching a number of

marketing campaigns targeting

the leisure, business and

events market in key ‘drive and

fly’ markets.

Waikato residents

responded really well to the

‘Mighty Local’ campaign

during Alert Levels 3 and 4,

and now our ‘Open for Exploration’

campaign in the leisure

market for domestic travellers

outside of the Waikato, the

‘Mighty Welcome’ campaign

in the business events market

and deals on our website www.

waikatonz.com are helping

to drive increased visitation

and spend.

These reported figures align

to the anecdotal evidence we

had from all our operators that

they were “run off their feet”

during school holidays. We are

continuing to work with our

industry to stimulate demand

between now and the September/October

school holidays,

plus the lucrative spring/summer

season.

Hamilton & Waikato Tourism

have also partnered with

Tourism New Zealand’s ‘Do

Something New, New Zealand’

national marketing campaign

to ensure Waikato is part of a

Kiwi holiday ‘must-do’ list.

This ensures that the Waikato

region remains top-of-mind

for Kiwis who are looking for

a holiday within New Zealand.

We know that there is a

strong demand for domestic

holidays which is driven by

a desire to support the local

economy and to see more

of New Zealand, both in the

long and short-term. This is

supported by domestic audience

sentiment research from

Tourism New Zealand which

found that 64 percent of New

Zealanders intend to holiday

within New Zealand in the next

12 months.

The research also found

that 43 percent of those New

Zealanders that intend to

holiday within the next 12

months intend to spend more

than they typically would on

domestic holidays, with restaurants

and cafes, accommodation

and transport providers

likely to benefit the most.

To find out more about the

Data Ventures reports on the

July school holidays, Queen’s

Birthday weekend and the

domestic sentiment research,

visit the Tourism New Zealand

corporate website:

www.tourismnewzealand.

com/markets-stats/markets/

new-zealand/

Hamilton & Waikato Tourism

is the regional tourism organisation

charged with increasing

international and domestic

leisure and business travellers,

expenditure and stay. The

organisation is funded through

a public/private partnership

and covers the heartland

Waikato areas of Hamilton

City, Matamata-Piako, Otorohanga,

South Waikato,

Waikato, Waipa and Waitomo

Districts. Find out more:

www.waikatonz.com

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WAIKATO BUSINESS NEWS July/August 2020

21

Recycling to the fore in Hamilton’s

high-tech waste overhaul

Hamilton City Council wants to increase the amount of waste

diverted from landfill by 50 percent within three years, and

EnviroWaste is playing a central role in making this possible.

EnviroWaste is raising

the bar on everything

waste-related, from

how we collect waste, to how

it’s treated, and even how residents

feel about what they

throw away.

Before submitting a

bid for the Hamilton contract,

the EnviroWaste team

spent weeks on modelling,

data analysis and budgeting

to determine the viability

of the project.

When they won the contract

in 2018, they then

swung their attention from the

conceptual to the concrete.

Groups were set up to drive,

inform and oversee the design

of a collection and disposal/

recycling programme to meet

Hamilton city’s needs.

Setting up the new collection

service has been a

huge undertaking, requiring

them to source and deliver

approximately 180,000 bins

to 59,000 households; establish

a new fleet of collection

trucks with a preference for

electric vehicles; and recruit

and train more than 30 drivers.

But recovery and recycling

are where EnviroWaste

are truly expanding their

capacity. Having owned one

transfer station in Hamilton,

they are now responsible for

two, and will also take over

management and operation of

the Hamilton Organic Centre

from July 2021.

With challenging targets

for diverting waste from

landfill, they needed a bold

strategy to make their sites as

efficient and effective as possible.

They considered every

aspect of the operation, from

purpose to plant, and then

invested millions of dollars in

new buildings, staff, machinery

and equipment.

The first site EnviroWaste

targeted was their transfer

station at the end of Sunshine

Avenue, between the railway

and Te Rapa Racecourse.

The site is undergoing dramatic

redevelopment including

the construction of a new

$10m Material Recovery

Facility (MRF).

The MRF will sort and

bale around 8,000 tonnes of

paper, cardboard, plastic and

metals from local kerbside

collections and commercial

operators each year.

A key feature of the new

Hamilton MRF is an education

room that overlooks the

main floor, where visitors

can observe the operation and

team at work. People will

understand, many perhaps for

the first time, that the items

they put in their recycling bin

are seen, touched and sorted

by fellow humans.

The Sunshine Avenue

transfer station will also

include new access roads,

a truck wash, automatic

weighbridges and electrical

charging stations for their

collection trucks and light

passenger vehicles. The site

has been converted to deal

exclusively with compacted

commercial waste, leaving

the council-owned site in Lincoln

Street for domestic and

loose building waste that has

landfill diversion potential.

The Lincoln Street transfer

station will be converted into

a Recovery Park and redeveloped

to provide more options

for re-use and recycling, and

safer access which will be

aided by redirecting truckloads

of commercial waste to

Sunshine Avenue.

In addition to this, EnviroWaste

has partnered with

Habitat for Humanity, which

runs two ReStore outlets in

Hamilton. The charity will

take over the recycling store

at the Lincoln Street site,

selling clothing, household

items and demolition materials

dropped off by residents

and recovered from kerbside

collections.

With compostable material

making up so much of the

waste stream, EnviroWaste’s

Power and Resource Recovery

Centre at Hampton Downs is

key to reducing landfill. Their

organics processing facility

at this site has been upgraded

and expanded to handle up

to 30,000 tonnes of organic

material a year - a huge leap

from the 4,000 tonnes it

processed in 2015. Importantly,

the upgrade enables

composting to be shifted from

the Hamilton Organic Centre,

resolving past issues with

noise, odour and run-off.

Compost from the Hampton

Downs facility will be

returned to the food cycle via

orchards, farms and gardens,

including a community garden

at the organic centre.

A 2017 waste audit

showed almost half the

contents of household rubbish

bags were compostable.

With the introduction of

separate recycling bins, a

food waste collection and

more recycling options, we

expect a meaningful reduction

in residual waste.

EnviroWaste is impressed

by Hamilton City Council’s

leap of faith to invest

in new equipment, plant and

people – moving beyond

a “haul and bury” system

to focus on re-use.

EnviroWaste is partner

of choice for more than 21

New Zealand councils, and

the Hamilton waste management

project is their

most ambitious to date.

To meet the challenges of

rolling out a complete and

cost-effective solution for

reducing, re-using and recycling

waste, EnviroWaste

has integrated new state-ofthe-art

processes coupled

with community initiatives

that are proving successful

in other regions around

the country.

- Supplied copy

Tim Macindoe

MP for Hamilton West

543 Te Rapa Road, Hamilton

07 850 6262

timmacindoe.national.org.nz

macindoe.office@parliament.govt.nz

Funded by the

Parliamentary Service.

Authorised by Tim

Macindoe MP,

Parliament Buildings,

Wellington.

COMMERCIAL WASTE AND

RECYCLING SOLUTIONS

We offer a range of collection services for businesses of all sizes.

• Front load bins, gantry skip bins and huka bins

• For general waste, recyclables, organics, clean fill and hard fill

• Schedules and bin sizes to meet your specific needs

For more information give us a call on 0800 240 120 or visit www.envirowaste.co.nz


22 WAIKATO BUSINESS NEWS July/August 2020

FROM THE GROUND UP

Our new

home

Launching 10th August 2020

Our new state-of-theart

dealership is soon to

open its doors.

Expanding to an enormous 200% bigger than our

current premises, Ebbett Volkswagen will be a more

rewarding experience for customers in every aspect.

In addition to stunning architecture and design, the new

site will also include practical benefits such as a new

tyre shop and paint & panel shop to offer customers a

full package of on-site services.

Our customers will also be able to enjoy more visitor

parking spaces, an expanded and faster service

experience, a wider selection of new and used vehicles

to view, a range of EV charging units, on-site hospitality

and an extended range of onward transport options.

For all of your vehicle needs, visit New Zealand’s most

awarded Volkswagen dealer at our new location -

51 Te Kowhai Road East, Burbush, Hamilton.

ebbettvolkswagen.co.nz


FROM THE GROUND UP

WAIKATO BUSINESS NEWS July/August 2020

23

A new state-of-the-art dealership

in the Waikato

Hamilton East based Ebbett Volkswagen is now only a few weeks

away from moving into their brand new, state-of-the-art dealership

in Te Rapa. The new dealership has been designed and built to

provide the best experience for all customers and sets a new

benchmark in the automotive industry.

Ebbett Volkswagen Hamilton

is New Zealand’s

most awarded Volkswagen

dealership and has seen

huge growth in the Waikato

over the last four years.

Supporting local charities

such as Hospice Waikato and

starting the ‘Think Blue’ initiative

which promotes the use of

electric vehicles as a fleet solution,

Ebbett Volkswagen is not

only growing in size, but also

in our community.

‘The people of Waikato

have really come to love our

brand, and we are excited

to be able to offer them an

even better experience and a

wider range of vehicles at our

new premises in Te Rapa.’

states dealer principal Poll

Oosthuizen.

The new Volkswagen

premises will be a massive

200% bigger than the current

location and will include more

parking spaces and a wider

range of mobility solutions for

service customers.

With the new expressway

in development, out-of-town

customers will also have easy

access to the new location

without having to pass through

Hamilton city.

Interview with Dealer Principal,

Poll Oosthuizen.

Tell us a little bit about Ebbett Volkswagen and

what this move means for you and your team.

Moving into a brand new dealership really means

a lot to myself and the VW team. We’ve had

massive growth over the last five years and have

grown from New Zealand’s sixth largest

Volkswagen dealership, to now the second.

Our team has worked incredibly hard to get to

where we are today and are grateful for all the

ongoing support from the community. Ebbett

Group’s investment into the new premises also

gives us a lot of confidence moving forward and we

look forward to growing even bigger in the Waikato.

What can customers expect at the new

dealership in Te Rapa?

With the new dealership we will be striving to deliver an industry-leading customer

experience across all of our departments. We have more customer parking, a

smoother service experience, a relaxing consultation area for sales and finance, and

an even wider range of vehicles to browse. Our new dealership is going to be a place

that customers will enjoy spending time in.

What is in store for the future of Volkswagen?

We have had some exciting new product come out this year with the launch of the

compact SUV T-Cross and the re-launch of the T-Roc. These two vehicles really complete

the Volkswagen line-up and have been hugely popular since they arrived in NZ.

On the horizon, the Volkswagen Grand California campervan is soon to be available

and the latest version of the iconic Golf – The Golf 8, will be making an appearance in

2021. The future of Volkswagen is going to be very exciting too with the launch of the

ID range – Volkswagen’s electric vehicle range which will have mobility solutions for all

vehicle types.

25 ward street

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Space for

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Ground floor Retail:

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Ring your local agent or

owner on 0274742326


24 WAIKATO BUSINESS NEWS July/August 2020

FROM THE GROUND UP

Fully serviced industrial land in Cambridge

Aotearoa Park, an industrial park in Cambridge, is marketing

for lease and development fully serviced industrial sites ranging

in size from 800sq m to 1.75ha.

The industrial park is

owned by the Cochrane

Family and is strategically

located at the centre of

the golden triangle formed

by Auckland, the Waikato

and Tauranga.

“These sites have a great

central location with huge

exposure to SH1 for ease

of distribution throughout

New Zealand and via the

ports of Auckland and Tauranga

for export,” says Libby

Cochrane, general manager for

Aotearoa Park.

“Zoned industrial, the site

will appeal to a diverse cross

section of industrial businesses

but will be particularly

attractive to those involved in

the logistics industry or serving

the ‘golden triangle’.”

Aotearoa Park has already

proved an attractive site for

those businesses in the logistics

industries including transport,

cold storage, processing

and distribution companies

looking for a strategic location

for their logistics operations.

Now looking to build on its

strong tenant base, Aotearoa

Park is excited to enter a new

development phase with a

number of projects due to get

underway in 2020.

Aotearoa Park is leasing

the available lots with options

for the lessee to either enter

into a long term ground lease

and develop the property

themselves or a design build

and leaseback option which

can be tailored to suit individual

requirements.

The fully serviced industrial

sites include fibre,

sewer, gas and a power

supply of 11kv.

With only a little over a

90 minute drive to Auckland

and 60 minute drive

to Tauranga, this location

provides all the amenities of

larger cities with the benefit

of more competitive land

prices, cheaper housing,

access to a wide ranging

workforce and great transport

connectivity.

- Supplied copy

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Aotearoa Park - Cambridge, combines a strategic location on

the golden triangle with ease of access and fully serviced sites.

Lots are available for lease (including ground lease) and design

build projects and range in size from 800m2 to 1.75ha.

INDUSTRIAL LAND - CAMBRIDGE

cation on Aotearoa Park - Cambridge, combines a strategic

rviced sites. location on the golden triangle with ease of access

) and design and fully serviced sites. Lots are available for lease

ha. (including ground lease) and design build projects

and range in size from 800m2 to 1.75ha.

WAIKATO BUSINESS NEWS July/August 2020

25

Lot 1 7,878m 2 Lot 7 3,001m 2

Lot 2 6,727m 2 Lot 8 5,109m 2

Lot 3 11,756m 2 Lot 9 17,500m 2

Lot 4 4,095m 2 Lot 10 6672m 2

cted to Council’s

Electricity - 11kv underground ring

Lot 5* Lot 11 809m 2

Lot 6 4,670m 2 Lot 12 807m 2

* existing site with land & building areas available for lease and development

er system. Rear lots

Fibre - Ultra fast fi bre to each Lot.

Aotearoa Park is zoned industrial land and lends itself to a range of

industrial uses with its central location ideal for processing, logistics

and related industries serving the domestic or export markets.

Call us for further information: 021 773 609 - libby@cochranesgroup.co.nz - www.aotearoapark.co.nz

e connections.

3,001m 2

5,109m 2

SERVICES AVAILABLE:

ed with a MP4

17,500m 2

6672m 2

809m 2

Electricity - 11kv underground ring

main cable reticulated around the Park.

Processing capacity available.

ront sites have the

807m 2

Water - Watermain supply with a

ment

diameter of 150mm.

the First Gas MP4

Fibre - Ultra fast fi bre to each Lot.

elf to a range of

essing, logistics

rt markets.

SERVICES AVAILABLE:

Cold Storage & Blast Freezing - Access

to 3PL cold storage and blast freezing.

SERVICES AVAILABLE:

Aotearoa Park is zoned industrial land and lends

itself to a range of industrial uses with its central

main cable reticulated around the Park.

location

Processing

ideal

capacity

for

available.

processing, logistics and related

industries serving the domestic or export markets.

Water - Watermain supply with a

diameter of 150mm.

Cold Storage & Blast Freezing - Access

to 3PL cold storage and blast freezing.

Waste Water - Connected to Council’s

reticulated wastewater system. Rear lots

have trade waste pipe connections.

Gas - Rear lots serviced with a MP4

50mm PE gas main. Front sites have the

ability to connect to the First Gas MP4

80mm PE gas main.

Waste Water - Connected to Council’s

reticulated wastewater system. Rear lots

have trade waste pipe connections.

Gas - Rear lots serviced with a MP4

50mm PE gas main. Front sites have the

ability to connect to the First Gas MP4

80mm PE gas main.

73 609 - libby@cochranesgroup.co.nz - www.aotearoapark.co.nz

Electricity - 11kv underground ring main cable

reticulated around the Park. Processing capacity available.

Water - Watermain supply with a diameter of 150mm.

Fibre - Ultra fast fibre to each Lot.

Cold Storage & Blast Freezing - Access to 3PL cold

storage and blast freezing.

Leased

Waste Water - Connected to Council’s reticulated

wastewater system. Rear lots have trade waste pipe

connections.

Gas - Rear lots serviced with a MP4 50mm PE gas

main. Front sites have the ability to connect to the

First Gas MP4 80mm PE gas main.

Call us for further information: 021 773 609

libby@cochranesgroup.co.nz - www.aotearoapark.co.nz


Rodney Stirling

Our team

is Consistent, Reliable,

Rodney Stirling

26 WAIKATO BUSINESS NEWS July/August 2020

FROM THE GROUND UP

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200433AA 200433AA


FROM THE GROUND UP

WAIKATO BUSINESS NEWS July/August 2020

27

The Smart Home Revolution

The start of the computer revolution was back in the 1950’s where

big and bulky mainframe computers took up a whole room and

had to be programmed with a punch card. They were used to

automate Accounts and Payrolls.

Then by the 1980’s to

2000 the second revolution

started when we

began to have desktop computers

in the office, and then came

the home PC.

The third revolution was

the mobile one which reduced

them in size to be able to fit in

our pockets, so we could take

them anywhere and use them

on the go.

Now the next shift has

started and in our homes, smart

assistants like Google Home

or Amazon Echo are steadily

colonising our personal spaces,

along with home automation

for smart lighting and security

systems. There were over 640

million of these units sold last

year and the market will be

doing twice that by 2023.

By that time we can expect

something like a 50% growth

in sales of wearable devices

like smart clothing and fitness

trackers- a huge market that

Apple is looking to – where it

will be approaching 300 million

units a year.

As for the workplace AI is

starting to take hold where it

is transforming factories and

production lines. Sometimes

referred to as the forth revolution

or industry 4, this sector is

forecast to double to over 150

billion by 2023 and over a Trillion

dollars by the early 2030’s.

Tech companies will increasingly

seek to improve our lives

with this explosion of smart

devices that will be crunching

the sensor data from all this hardware,

as well as all the activities

that we do on our smart phones.

There are also plenty of start-ups

staking out their territory in this

new frontier.

When it comes to your home

it is important to know what

you want and when you “don’t

know what you don’t know”

the best thing is to talk to a

company that is experienced

in security systems before you

build and not settle for a one

size fits all approach that some

builders and electricians install

as a part of a package.

Your Security System is a

personal thing and needs to be

researched correctly to make

sure you know what you want

and how you are going to use

it - because it’s no good having

one installed if it’s too hard to

use, that would just be a waste

of money.

Smartway Security and

Technology have been installing

CCTV for over 19 years

and Monitored Security

Alarms for longer than that.

Why don’t you give them a

call and let them help you to

understand how you can protect

what is important to you.

Remember “Experience the

Difference because the Difference

is Experience.

Call and speak to the

team at Smartway today on

0800 93 63 63

Smart Homes are here!

How connected are you? No matter what you think you want to automate now,

there is always more that you will find you want to add on later,

so at least plan now with the ability to add more when it becomes available

Smartway Security & Technologies are

able to help you design and install your

security and surveillance requirements in

to your home or office.

Operate it on your smart devices from

anywhere in the world.

Check your cameras from Cambodia

Arm your Alarm from Armenia or

Monitor your Alarm from Mongolia!

Smartway can help you stay connected.

We are your one stop Shop for all

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• Security Alarms

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• Access Control

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Experience the Difference - because the Difference is Experience

Call the Team at Smartway today

and see how we can help YOU?

Hop into our Demo Truck and see the cameras in action

0800 93 6363

Sales@smartway.co.nz


28 WAIKATO BUSINESS NEWS July/August 2020

FROM THE GROUND UP

Kerry is a dedicated real estate professional who has been

involved in the Hamilton residential property arena since 1993.

He was also active in the marketing of the exclusive beach and

canal front properties at Pauanui on the Coromandel Peninsula.

Buyers Guide

1) Look with your head and your

heart, logic alone or pure emotion is

not enough.

2) Do your research, follow the 5 P’s

principle. “Prior Preparation Prevents

Poor Performance”

3) Be flexible with your “must have”

list, know your priorities and what you

will compromise on.

4) Ask Kerry how to get maximum

exposure to the market so you don’t

miss any opportunities.

5) Don’t hold back your feelings,

don’t be afraid to express your interest

in a property to Kerry, you need to

know as much as possible.

6) Think of the future when

buying; resale, renovation or

rental potential should your

circumstances change.

Lugtons have been and still are

industry leaders in the marketing of

both residential and lifestyle property

in the Hamilton regions since 1955.

Hence, with Lugtons heritage in

the development of this City and

together with the commitment of

Kerry, are extremely proud of their

role in the important buying and

selling decisions of their valued

clients.

204435AA

Kerry Hopper

DDI: (07) 838 5870

Mobile: (021) 984 173

www.KerryHopper.nz

Kerry Hopper – Lugtons Real Estate

Accelerating success.

Reach more people - better results faster

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New Building - Just Completed

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New 6-8 year leases

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Lease options from

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An all-encompassing character development set against the backdrop of the picturesque lake and reserve.

With the project nearing completion the developers are now offering the remaining units, both tenanted

and vacant, for sale by negotiation.

For further information contact marketing agents Alan Pracy, David Palmer or Justin Oliver

www.colliers.co.nz/p-NZL67003203

Alan Pracy

021 623 089

Justin Oliver

0275 654 837

David Palmer

0212 729 834

Commercial Property Solutions Ltd,

Licensed under the REAA 2008


WAIKATO BUSINESS NEWS July/August 2020

29

Map of Agriculture

acquires Rezare Systems

Map of Agriculture Group has acquired

Hamilton-based Rezare Systems, a

specialist agri-software development house,

in a deal which completed on 30 June.

Map of Ag is a

UK-based agri data

business with a mission

to connect farmers and

the supply chain through its

proprietary data platform and

associated technologies.

In adding Rezare Systems’

IP and specialist skills, Map

of Ag will broaden its ability

to service a growing array of

clients in the agri-supply chain

and help them benefit from

Rezare’s 16 years of operational

experience.

“We are delighted to be

bringing Rezare into the Map

of Ag family,” said CEO

Richard Vecqueray. “With

its exceptional capabilities in

data solutions in a range of

agri and environmental sectors

we are creating a powerful IT

services unit within the group

which will help us accelerate

our growth.”

The acquisition comes at

a time when Map of Ag is

increasingly supporting its

customers with data-driven

solutions across the agri

sectors for net-zero carbon

commitments, sustainability

metrics, animal welfare, responsible

use of antimicrobials and

farm assurance.

Rezare System group managing

director Andrew Cooke

said the fit is right. “We bring

a set of skills, know-how and

experience where Map of Ag

had a gap, and culturally we

are natural partners owing

to our joint Anglo-NZ heritages.

I’m delighted we will be

part of Map of Ag’s exciting

growth journey.”

Rezare Systems was

formed in 2004 since when it

has been delivering bespoke

solutions for its customers.

These include smart biological

models, web and mobile

development, predictive analytics

and algorithm-driven

solutions, genetics and performance

recording technologies,

and industry leadership in farm

data exchange and standards.

The business has more than 40

staff of whom 30 are developers

and technologists.

The acquisition includes

Rezare’s UK and Australia

subsidiaries. Cooke will join

the Map of Ag board and will

Andrew Cooke

become chief technical officer.

Rezare UK managing director

Julian Gairdner will join the

business as chief commercial

officer.

The Rezare brand will be

retained and it will continue to

service its existing clients and

deliver new bespoke solutions

and business.

The deal grows Map of

Ag’s client base to more than

120, and adds around £2m of

annualised revenues.

Work readiness tool gets boost

A

Smart Waikato-developed

digital work

readiness tool is available

free to schools and youth

services providers throughout

New Zealand thanks to a new

partnership.

Smart Waikato and Auckland

Council-controlled charitable

organisation COMET

Auckland have joined forces

to support youth-to-employment

success by making the

endorseMe work readiness

system available to the 37

schools and youth services

providers nationwide implementing

COMET’s Youth

Employability Programme

(YEP): Licence to Work.

EndorseMe employability

record, based on the New

Zealand employability skills

framework, is a way for young

people to identify, record and

develop skills or capabilities

identified by employers

as essential.

In an EMA survey of 1000

employers in 2015, they rated

‘soft skills’ included on the

framework as among the most

important requirements when

hiring new employees. This

reinforced the findings of a

joint report by COMET and

the Auckland Chamber of

Commerce, Enhancing Youth

Employability, which identified

lack of employability and

work-readiness skills as one

of the main reasons for youth

unemployment.

The endorseMe digital system

includes a smartphone

app for students and an on-line

portal for co-ordinators,

employers and other mentors,

who endorse the young person

for up to 30 work readiness

attributes. These essential

skills include positive attitude,

communication, teamwork,

self-management, willingness

to learn, thinking skills

and resilience.

EndorseMe gives young

people the opportunity to be

endorsed for their employability

skills. Once they have

started to collect endorsements

on the app, they can

print a summary and attach

it to their CV.

Smart Waikato chief executive

Mary Jensen is delighted

the tool will be available to

about 900 more young people

nationwide thanks to

the partnership.

“This is heartening collaboration

between regions at a

time when all young people

are facing greater employment

uncertainty due to Covid-19.”

EndorseMe, available free

in Waikato, is powered by

Career Central – New Zealand’s

leading careers management

platform for youth

organisations. It is part of

the full Career Central subscription

or can be used as a

standalone module.

Young people, employers

or schools and youth organisations

keen to use endorseMe

must be registered with a

co-ordinator or Smart NZ.

For information about

endorseMe®, visit: https://

www.smartwaikato.co.nz/

initiatives/endorsemeemploy/

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30 WAIKATO BUSINESS NEWS July/August 2020

Hill Laboratories

expands

Jonno Hill

Hill Laboratories have expanded

their viticulture testing

capability with the acquisition

of the assets of Vine Testing

Laboratory, a specialised ELISA

laboratory able to diagnose

Grapevine leafroll-associated

virus 3 (GLRaV-3). “We’re

excited to expand our services

available to the wine industry,

adding virus testing to our

existing Vine to Vintage testing

service through this purchase,”

says Hill Laboratories CEO,

Dr Jonno Hill.

Hawkins named

for ACC build

Keeping ahead of cybercriminals

Artist’s Impression

Tainui Group Holdings (TGH)

has appointed Hawkins to

build the new 10,000 sqm

offices which will accommodate

ACC in Hamilton. TGH chief

executive Chris Joblin says

the appointment follows a

competitive tender process and

will see work teams mobilise

on the site for the project from

October 2020.

Taking the

region’s pulse

Kelvyn Eglinton

A key Waikato community data

and consultation project that

will inform local funders’ and

philanthropists’ decision-making

has confirmed long-standing

challenges and pointed to

new concerns.

The Waikato Vital Signs 2020

report, titled ‘Welcome to

Waikato – The Beating Heart of

New Zealand’, is now available

for download, and follows an

earlier report in 2016. Momentum

Waikato chief executive Kelvyn

Eglinton says the pandemic was

a major theme in community input

to the report. “Another point that

has come to the fore since the

2016 effort is concern around

local democracy, both the need

for councils to listen and the

public to participate.”

CBD awards set

for November

The annual CBD Celebration

Awards will be held on 18

November 6.30pm-10pm,

with the venue not yet identified.

The awards, criteria and judging

process undergone a refresh and

will be unveiled over the coming

weeks. Meanwhile, the Hamilton

Central Business Association,

which runs the awards, has

shifted offices across Garden

Place to Panama Square.

Cyber security is a constant battle. Businesses need to

keep ahead of cybercriminals, who take every opportunity

to exploit vulnerabilities.

Due to Covid-19,

organisations suddenly

had their

workforce working at home

with little time to set up

appropriate security (if

not already existing) and

cybercriminals adapted

their attacks to focus on the

situation.

Apart from having

good preventive

cyber security

measures in place,

you need a cyber

security incident

response plan

that can help you

bounce back from

attacks faster

CERT NZ issued an advisory

last month stating that

attackers are using vulnerabilities

in organisation’s

remote working access

systems to create ransomware

attack opportunities.

Our PwC threat intelligence

team has reported that

ransomware attacks have

increased significantly since

December 2019.

Apart from having good

preventive cyber security

measures in place, you

need a cyber security incident

response plan that can

TECHNOLOGY SECURITY

> BY AARON STEELE

Aaron Steele is a PwC Senior Manager based in the Waikato office.

Email: aaron.steele@pwc.com

help you bounce back from

attacks faster. Cyber incident

response is not just a technical

IT matter, it is an event

that has implications for your

entire business.

Executing a strong cyber

incident response plan and

communicating your actions

clearly and calmly lets

you control the situation

and reduce the impact on

your business.

The incident response

plan should be scaled to

the size and impact on your

business. Crucial elements

of a response plan include:

• Knowing what you need

to operate effectively and

related risks.

• Having a process for identifying

the appropriate

response based upon scale

and impact of the incident.

• Having clarity over key

roles and responsibilities.

• Being ready to respond at

speed - staff know what

the plan is and the escalation

process.

• Being operationally ready

- staff are aware of suspicious

activity (phishing

emails) and how to report

these.

• Having a contact list for

key staff and suppliers (IT

support, lawyer).

• Having alternative systems/processes

available

if main business systems

are not available (for

example, phone ordering

if online ordering is

unavailable).

• Testing and rehearsing the

plan to fine-tune it.

• Having a communications

plan, including social

media.

• Understanding Privacy

Act implications.

A recent trend in ransomware

attacks is that an organisation’s

data is selectively

released onto the dark web in

order to escalate the payment

of the ransom.

Even if organisations pay

the ransom, it is no guarantee

that they will recover

their data.

Organisations who suffer

a ransomware attack also

need to consider the Privacy

Act implications of the attack

and whether they need to

report the breach. It will be

mandatory after 1 December

2020, if there is a risk of

serious harm.

New Privacy Act 2020

In April 2020, the World Economic

Forum reported that

more than 4.1 billion records

were breached in the first half

of 2019.

With the introduction in

recent years of new privacy

regulation such as the European

GDPR that places significant

fines on breaches

of personal data, it is timely

that New Zealand’s Privacy

Act has been revised. The

Privacy Commissioner gains

new powers and an increase

in fines for breaches.

The new Privacy Act 2020

will replace the 1993 legislation

and is expected to commence

on 1 December 2020.

The Office of the Privacy

Commissioner has outlined

the key changes as:

• The requirement to report

serious privacy breaches.

This is the most notable

change. Organisations

will have to notify

the Privacy Commissioner

and any affected

individuals if there is a

breach of privacy that

has caused or poses a risk

of causing serious harm.

• A new privacy principle

has been added to regulate

the way personal

information is sent overseas.

Personal information

may only be disclosed

outside of New

Zealand if the receiving

organisation is subject

to similar safeguards to

those in the Privacy Act.

• Overseas businesses that

are carrying out business

in New Zealand will be

subject to the Act, even

if they have no physical

presence in this country.

For example, overseas

online-only retailers.

• An enhancement to Principle

1 is that an individual’s

identifying information

cannot be collected if it

isn’t needed.

A privacy breach means:

• Unauthorised or accidental

access to, or disclosure,

alteration, loss,

or destruction of, the

personal information.

• An action that prevents

the agency from accessing

the information on either

a temporary or permanent

basis.

The Privacy Act includes

guidelines for assessing the

likelihood of serious harm

that covers the risk, nature

and sensitivity of the breach.

Failure to notify the Privacy

Commissioner is an offence

with fines up to $10,000.

Organisations need to consider

what changes to their

processes are required before

1 December 2020 to meet the

new requirements.

Holiday Pay -

SME sector affected

Holiday pay issues first hit

the headlines during 2016.

Recent news articles in June

2020 have again raised issues

with payroll systems that

could affect the calculation of

holiday pay for employees in

the SME sector.

This issue has previously

been largely confined to large

employers in both the private

and public sector with

millions of dollars in arrears

being paid to employees.

The focus has now shifted

to the SME sector, which is

likely to have greater risk,

due to the nature of employment

and greater reliance on

payroll systems.

In the period from 2012 to

December 2019, the Labour

Inspectorate has completed

168 payroll audits, which

have resulted in $108 million

of arrears being paid to

165,000 employees (payments

vary between $29 to

$8,000 per employee).

This doesn’t include the

millions paid to employees

based upon employers

addressing the issue

themselves.

The types of employment

arrangements that are

most affected by the holiday

pay issue is where employees

have variable hours, and

especially if those hours are

unpredictable.

The Holidays Act refers

to weekly increments of pay

and multiple calculations

for annual leave, whereas it

is common for payroll systems

to calculate leave using

hourly rates and only use one

method of calculating annual

leave payments.

If you think that your

business may be affected,

PwC has a team of specialists

that work in this area that are

available to assist.

The comments in this

article of a general nature

and should not be relied

on for specific cases.

Taxpayers should seek specific

advice.


Emma Gillard, Emma’s at Oxford, North Canterbury - 2019 winner.

Blair Wigglesworth, Crate Clothing, Hamilton and Mount Maunganui - 2019 winner.

Saran and Amy Tepavac, Hamills Fishing and Hunting Specialists, Taupo - 2019 winners.

Luke and Rachael, Barefoot Sailing Adventures, Bay of Islands - 2019 winners.

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32 WAIKATO BUSINESS NEWS July/August 2020

CHILD FOCUS

Parental Guilt and Preschoolers

There is never a shortage of idealised media images of home

makers who are spending quality time at home with their toddlers.

We all have friends

and family members

who pack perfect

little snack boxes, they have

colour-coordinated clothing

for their child when they are

out and about, they help out

at playcentre, their homes are

spotless, and they are the ones

who have somehow managed

to forfeit their career to raise

their under five(s). Sure, they

made a tough call on their

career, but they have priori-

tised what was truly important

- their children.

And then there are the

mothers that have it all together

- the high flying job with the

big ticket salary, the business

travel, the perfect children

(or not - that can also form a

basis for judgement), that look

immaculate in their fancy suit,

with their leased company car.

They are the ones who can

afford to do ABC, and they

XYZ. You know the ones.

Miro House Kindergarten

As one of these types of

mothers, with a friend of the

other type, I can tell you that

there was one thing that we

each craved… to have made

the decision of the other. When

it all boiled down, we wanted

more balance in our lives.

The housekeeper vacuumed

multiple times a week, because

they were at home with the

children. The worker had a

cleaner once a week because

that was just another chore that

Providing holistic, contemporary and lifelong

Waldorf Education in an inspiring environment

now and into the future.

couldn’t be faced, and let’s be

honest, the house just didn’t

get so dirty anyway - no one

was home.

The homemaker pined the

loss of self, and the feelings of

worthlessness associated with

being “just a mum” - which

let’s face it, IS a full time job,

because the mess and the emotions

were incessant.

The corporate just wanted

to snuggle on the couch in

the evening but had reports

to write after cooking dinner,

wrangling homework, wrapping

the presents at 11pm, and

just feeling like a freaking failure,

trying to prove ‘what’ to

whom? Oh no - the bread rolls

needed to go into the oven!

The one consistent in my

many conversations with my

bestie was that the grass is

always greener, and you can’t

do a “do-over”. Being at peace

with your own choices is the

most important thing, because

guaranteed, we would all make

the same choices given the

same information, at the same

time. But you only get that in

retrospect.

My point is that it doesn’t

matter your choice… home

/ work. The more important

thing is accepting your

decision with the benefits

that it comes with, and relishing

every moment mindfully

with whatever energy

you have remaining. And to

take vitamins.

In our experience at Montessori,

most families are going

through something. It will be

a different something to yours,

but there is ALWAYS a “something”.

That’s where having

a community is important.

Especially when your family

is in a different city, or even

in a different country - especially

if you need to work long

hours. The right carers for

your children will make all the

difference. If you need to go to

work to maintain your licence

or registration, to keep a chosen

lifestyle, or just to pay the

rent, there are care options that

teach your children in a family

environment, so your children

will learn their numbers,

how to wash dishes, grace and

courtesy, and how to respect

others. Better yet, these care

options are now open for

extended working hours, and

are run by staff that understand

that you are simply doing

your best, and that sometimes

that feels awful.

In our experience

at Montessori, most

families are going

through something.

It will be a different

something to yours,

but there is ALWAYS

a “something”

If you are looking for a

full care option for your under

six year old, we invite you to

come and view one of our two

“Receive the child in Reverence,

Educate the child in Love,

Let each go forth in Freedom.”

– Rudolf Steiner

Miro House Kindergarten provides a

warm and secure homely environment

where childhood is honoured and

children are given the gift of time. Within

this environment the physical, emotional,

social, and spiritual nature of each child is

carefully nurtured through daily activities,

free play and strong rhythms.

We aim to develop children’s early

learning naturally, and we do

this very purposefully through daily

activities, each with an impulse and

purpose aligned to the developmental

stages of the child.

Enquiries welcome

07 855 8711 eceprincipal@waikatowaldorf.school.nz

85 Barrington Drive, Huntington, Hamilton 3210

www.waikatowaldorf.school.nz

203664AA

Our NEW Tawa Street

Montessori daycare is

NOW OPEN!

We are the second Fountain City Montessori site - a family orientated, nurturing,

calm and respectful environment for 0-6 year olds near the hospital. We have longer

opening hours from 6.30am to 6pm, perfect for working families. Book an appointment

now to see how a Montessori classroom operates. We look forward to meeting you!

Open 6.30am - 6pm 07 843 0441 www.fcm.nz

103 Tawa Street, (Off Kahikatea Drive), Melville, Hamilton


CHILD FOCUS

WAIKATO BUSINESS NEWS July/August 2020

33

Let us be the

reason you

smile

Fountain City Montessori

sites - on Brooklyn Road

(Claudelands from 7am) and

Tawa Street (Melville - near

the hospital from 6:30am).

Both centres were designed

to care for children of working

parents, with great food, and

both closing at 6pm. We currently

have vacancies for under

three and a half year olds, with

nursery spaces being limited,

and best planned ahead.

Be kind to yourself when

making your work / family

decisions. It is most important

that you find an option that

feels right to you. Whether

you work, or whether you plan

to add something not-home

into your child’s day, come and

visit us now. Parental guilt will

always be a thing - embrace it

for what it is, and let it go.

Supplied by

Rowena Harper

Managing Director

Fountain City Montessori

Mark Ewing, Catherine Carleton & Andrew Quick

07 839 5870 / 17 Pembroke St / hamiltonorthodontics.co.nz

Limelight Dance Academy, Hamilton’s premier dance school offering specialist training in

RAD Ballet, NZAMD Jazz, Contemporary, Hip Hop and Tap.

Limelight Offering Dance classes Academy, from Hamilton’s Pre-School premier to Adults. dance Enrollments school offering taken year specialist round. training in

RAD Ballet, NZAMD Jazz, Contemporary, Hip Hop and Tap.

At Limelight Dance Academy we hope to create and nurture a love of dance and help to

Offering classes develop from healthy, Pre-School happy, to well Adults. rounded Enrollments individuals. taken year round.

At Limelight Dance Academy we hope to create and nurture a love of dance and help to

Does your child

develop

want

healthy,

to be a

happy,

part of

well

a fantastic

rounded

end

individuals.

of year production?

Enrolments now being taken for Term 1

Does your child want to be a part of a fantastic end of year production?

New Term 1 Classes

Enrolments

added for Beginner

now being

Ballet,

taken

Beginner

for Term

Jazz,

1 2021

Hip Hop and Lyrical

At Kip McGrath, our focus is to help your

child reach their full potential

We make learning relevant and engaging which boosts

self-confidence and success in class. Students can be taught in centre

or online face to face at home. Give your child a boost today.

CENTRE • PHONE NUMBER

Hamilton East - 29 Address Hukanui Road, Fairfield,

Hamilton kipmcgrath.co.nz/centre

3214 | 07 853 5013

Hamilton West - 89 Rimu Street, Whitiora,

Hamilton 3200 | 07 848 2262

204407AB

For more information please contact Kerry Mills | phone 855 3021 | mobile 021 2343930

email admin@limelightdanceacademy.co.nz | www.limelightdanceacademy.co.nz

30391


34 WAIKATO BUSINESS NEWS July/August 2020

CHILD FOCUS

Hamilton West Kindergarten a hidden

gem close to CBD and hospital

Just a stone’s throw from the CBD, and close to the Hospital too,

Hamilton West Kindergarten in Horne Street has been a mainstay

of the community for almost 70 years.

Tucked away down a long

driveway, the kindergarten

is a hidden gem in

the heart of surburbia, with a

wonderful natural environment

including a gully, plenty of outdoor

space for growing Kiwis

to stretch their legs, and warm,

cosy surroundings indoors.

And now, for even greater

convenience for parents,

Hamilton West Kindergarten

is open 8am-5pm weekdays,

which offers working families

more options when it comes to

their preschoolers’ education.

Part of the family of kindergartens,

centres and homebased

education services of

Waikato Kindergarten Association,

Hamilton West Kindergarten

lies opposite Hamilton

West School, so offers

additional convenience for

parents with school-age and

preschool children.

Parents working at the hospital,

along with those in the

CBD, will no doubt welcome

the extended hours offered

by Hamilton West Kindergarten,

which is the second

Kindergarten in the immediate

area to open 8am-5pm weekdays.

Deanwell Kindergarten

moved to 8am-5pm opening

hours last year and has a number

of families who have been

enjoying the convenience of

the additional hours.

The safe, caring and stimulating

environments offered

by the Kindergartens are a

key drawcard, including large

outdoor spaces with sandpits,

waterplay and grassed

area. Learning is based on Te

Whāriki, the New Zealand

Early Childhood Curriculum.

Affordability is also important

for families, and with 20

free hours available from two

years old, Kindergarten, with

extended hours, is continuing

to be a popular choice for parents

with young children.

If you, or someone you

know, is looking for high

quality preschool education,

in a safe and engaging environment,

call in and meet the

Hamilton West Kindergarten

team. Alternatively, call

0800 CHILDREN or visit us

online at kindergarten.org.nz/

hamiltonwest.

- Supplied Copy


94%

of print readers

talk about what they

read in magazines

or newspapers

Source: Neilsen Australia Consumer and Media View.

Survey 3 2016 National 12 monthPrint readers have read any magazine in the past month OR any

newspaper in the past 7 days OR any catalogue in the past 7 days.

07 838 1333 | dpmedia.co.nz

22 Naylor Street

Hamilton

0800 225 999

LINKBUSINESS.CO.NZ

Strong Performing Cafe $295,000

Hamilton

· Consistent sales, open 7 days

· 12-15 kgs of coffee beans per week

· Prime location; good visibility & street parking

· Secure lease in place

· Great location for night trade if you wanted to

extend hours

linkbusiness.co.nz/WK00087

Therese Bailey 021 707 641

therese.bailey@linkbusiness.co.nz

Portable Cabins $3,500,000

Waikato

· Marketing/sales/operational skills?

· Well-established & highly protable

· Knowledgeable staff

· Vendor will provide a solid transition.

·

linkbusiness.co.nz/WK00026

Rick Johnson 021 991 485

rick.johnson@linkbusiness.co.nz

Strong ROI. Flexible Management $1,200,000

Willow Glen Cafe FHGC

Waikato

· Established ‘Kerb to House’ bre installation

· Experienced installation team

· 15 Toyota Hiace Van Fleet

· Work in the business or employ a manager

· 2020FY EBPITDA $350k+ to a working owner

· Steady stream of contracted forward work

linkbusiness.co.nz/WK00098

Reuben Haddon-Silby 021 133 0624

reuben.haddonsilby@linkbusiness.co.nz

$1,795,000

plus GST(if any)

Waikato

· Land, buildings and business for sale

· Multiple income streams - eatery, catering &

events

· Land 9080sqm

· Includes 4 bedroom spacious home plus ofce

· Stunning family-friendly location

linkbusiness.co.nz/WK00101

Therese Bailey 021 707 641

therese.bailey@linkbusiness.co.nz

Franchised Car Sales $530,000

Hamilton

· Excellent protability, consistent performance

· Exclusive Hamilton Franchise operations rights

· Multiple revenue streams

· Low stock requirements

· Continued growth opportunities

linkbusiness.co.nz/WK00103

Atul Gupta 021 190 6052

atul.gupta@linkbusiness.co.nz

Enjoy Sales? Be Your Own Boss! $445,000

Waikato

· “Paint-by-numbers” simplicity

· $200K cash surplus to one working owner

· Fantastic systems for support

· Low overheads

· Great recovery post-lockdown

linkbusiness.co.nz/WK00090

Alanah Eagle 021 606 345

alanah.eagle@linkbusiness.co.nz

Outdoor Service Business $429,000

Your

Waikato

business sales

specialists

Waikato

· Can be run from home, ideally a lifestyle block

· Comprehensive plant list $400K+

· A preferred supplier, good database of clients

· Trained staff in place who want to stay on

· A long term handover and mentoring period

linkbusiness.co.nz/BOP00154

Grant Jacobson 027 454 0432

grant.jacobson@linkbusiness.co.nz

Reuben Haddon-Silby

Renovation Franchise $115,000

Coromandel

· You not need to be a builder just businessminded

· Renovation sector booming post-Covid

· Consistent pipeline of projects

· Sub-contractors all in place

linkbusiness.co.nz/BOP00164

Mike Chote 027 555 1176

mike.chote@linkbusiness.co.nz

Pipeline to Great Prots $799,000

Waikato

· Essential civil infrastructure supply business

· The working owner enjoys strong returns

· Established business, great staff

· Very comfortable showroom, ofces and

lunchroom

· Stock is included in the price

linkbusiness.co.nz/BPW01095

Andrew Whyte 022 097 0065

andrew.whyte@linkbusiness.co.nz

Alanah Eagle Rick Johnson Andrew Whyte Therese Bailey Atul Gupta

All LINK NZ ofces are licensed REAA08


Foster Develop’s Team - Rhys Harvey, Lee Patchett, Rasa Gecaite, Michael Crawford, Leonard Gardner. (Absent - Tony McLauchlan)

Working with local businesses and local people

is part of the Foster Group’s DNA – we believe

this is how ‘Great Communities’ are created. The

new Lakewood development in Cambridge, a

joint venture with Porters, is one such example.

The 3ha Lakewood development, in the middle of

Cambridge, was in a prime location overlooking

the natural beauty of Lake Te Koutu.

It was a site with exciting potential, says Fosters

CEO Leonard Gardner.

“It really appealed to us to work with Porters

and other development partners on developing

this site into new amenities for this fast-growing

community, while at the same time connecting

Lake Te Koutu, one of Cambridge’s best kept

secrets, to the town.”

Begun in 2016, the project has been complex,

from developing the original master plan and

feasibility, to obtaining the resource consent

through Waipa District Council, to working

with tenant requirements to delivering the

construction. Now in 2020, our teams are

adding the finishing touches to the last of the

commercial blocks to complete the development.

Cambridge locals now have access to new

shops, cafes and entertainment, plus there’s new

residential and commercial accommodation.

The new buildings all reflect Cambridge’s

heritage character in some way - different

materials reference various parts of the town’s

history - with a subtle nod to the strong

equestrian influence that’s synonymous with the

area.

“We’d love to work in other joint ventures to

create space that enable teh community to come

together and business to flourish.”

With a ‘whole of life’ approach to property

within the Foster group, which incorporates

Foster Construction, Foster Engineering, Foster

Develop and Foster Maintain, we offer expertise,

construction buildability and costing knowledge,

construction delivery and on-going property

maintenance.

As well as property and construction expertise,

Fosters offer investment and connections

opportunities – promising a business relationship

of long-lasting value.

If you have a property to develop, let’s work

together for the best outcome. Call Rhys Harvey

at Foster Develop on 021 246 2039.

FOSTERS.CO.NZ . 07 849 3849

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