Pennine House

WELCOME TO
Leeds | Pennine House

LEEDS
Welcome to
Pennine House
Leeds
Here’s your new address
Pennine House
Russell Street
Leeds
LS1 5RN
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on
the day? We’ll give you a time slot to help you avoid traffic.
Drivers: we recommend checking out the area beforehand
and making sure you know where to park. Coming in by
train or plane? Book your taxi in advance. Our staff will
be here to help you - giving you your keys, showing you
around, and telling you about your new home.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-Fi is included in the rent. If you’re experiencing
problems call customer service on 0333 123 0115 and make sure
you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean. If
things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no licence. If you want one,
you’ll need to purchase one, either at tvlicensing.co.uk or at the
Post Office.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins next to the main office.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after them but if you do lose them or get locked
out of your room speak with the accommodation team. If
the accommodation team are not on site, please go to The
Numbers You Need section later in this book and call the
Out of Hours number for assistance.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on site,
please go to the ‘Numbers you Need’ section later in this
handbook and call the Out of Hours number for
immediate assistance.
DAMAGES
Accidents happen. We don’t judge, but we might have to charge.
If you break something, tell the accommodation manager. And
see your tenancy agreement for a full list of charges.
VISITORS
Guests are welcome. But too much noise isn’t. So if
you have people over, try to keep it down. And sorry,
but no stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.

Here you’ll find your
common room. A great
shared space. A place to
meet and mingle.
COMMON ROOM
Get together. Study, Watch a movie. Play games. Unwind. All the
spaces are open 24 hours a day.
GYM
Work up a sweat in our complementary gym. Located in the
basement.
POST
Your mailbox is on the ground floor – that’s where your letters will be
delivered.
PARCELS
Parcels will need signing for. Your accommodation manager can do
that for you, but you’ll need to tell them in advance. They can be
collected between the hours of 09.00am till 5.30pm.
LAUNDRY
The laundry room is in the basement.
Your safety and security
is our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
team. There’s a first aid box in the office for minor accidents.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off, never
assume it’s just a drill. Make sure you know your
nearest exit, and know how to leave the building safely. Your
designated assembly point is the HSBC bank on the corner of Russell
Street.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open or tamper with the closer. Windows will
only tilt outwards and for your own safety will not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or you see any suspicious behaviour, please inform your
accommodation manager.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre, you’ll usually get a same day appointment.
Call them on 0113295 4488.
FEELING LOW?
Talk to Student Minds studentminds.org uk. Or grab your
accommodation team they’re here to support you.
PROBLEMS WITH A NEIGHBOUR?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
0113 539 8176
Emergency Maintenance Issues –
(Out of Hours only)
0844 371 2578
Internet helpline
0333 123 0115
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, you can arrange that with your
accommodation team. At the end of the academic year,
we’ll let you know when you’ll be expected to move out
and exactly what you’ll need to do. Before you go, your
accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied.
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works.
Hello Student takes data protection very seriously and
access to all resident data is strictly controlled and will
only be disclosed with the resident’s permission and this
applies equally to enquiries from parents or relatives.
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Hello Student complies with the data protection act (1988)
which governs the use of all personal data we hold and the
controls requires over its accuracy, access and security.
Also, legislation aimed at giving you more control over
your data is called the General Data Protection Regulation
(GDPR). Please visit the Hello Student website to view our
Privacy Policy in which explains how we collect, store and
handle your personal data.

If you need us, we’re here to help
T: 0113 539 8176
E: penninehouse@hellostudent.co.uk