The Hosiery Factory
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WELCOME TO<br />
Leicester | <strong>The</strong> <strong>Hosiery</strong> <strong>Factory</strong>
PORTSMOUTH<br />
Welcome to<br />
<strong>The</strong> <strong>Hosiery</strong> <strong>Factory</strong><br />
Leicester<br />
Here’s your new address<br />
<strong>The</strong> <strong>Hosiery</strong> <strong>Factory</strong><br />
31 Lower Brown Street<br />
Leicester<br />
LE1 5TH<br />
New room. New home.<br />
New city to explore.<br />
You’re right next to everything. Your university for lectures<br />
and libraries. <strong>The</strong> city for shops and bars. And all your<br />
fellow students. Where you live at university makes all<br />
the difference. <strong>The</strong> perfect home is where you’ll achieve<br />
academic success, form lifelong friendships – and bloom.<br />
That’s where we come in.<br />
We’re here when you want us and in the background when<br />
you don’t. We’ll keep you up to date with all the latest<br />
news, competitions and events on our Facebook, Twitter<br />
and Instagram pages. It’s completely up to you how much<br />
or how little you want to get involved.<br />
MOVING IN<br />
You’ll find your check in date on the front page of your<br />
tenancy document. It’s under ‘start date’. You can arrive<br />
on your check in date, or any day after that. Arriving on<br />
the day? We’ll give you a time slot to help you avoid traffic.<br />
Drivers: we recommend checking out the area beforehand<br />
and making sure you know where to park. Coming in by<br />
train or plane? Book your taxi in advance. Our staff will<br />
be here to help you - giving you your keys, showing you<br />
around, and telling you about your new home.
Your room is your space –<br />
to relax, to unwind, to be<br />
you. So hang up your jacket.<br />
Choose a drawer for your<br />
socks. Make it feel like home.<br />
INTERNET<br />
Your Wi-Fi is included in the rent. If you’re experiencing<br />
problems c and<br />
make sure you’re by your screen.<br />
HEATING<br />
<strong>The</strong>re’s a radiator to keep you warm. You can control the<br />
temperature and when it comes on and off. If it stops doing<br />
that, let the accommodation team know.<br />
ENERGY<br />
Lights off. Windows shut. Heating on low. Try to save energy<br />
when you’re not in your room.<br />
KITCHEN<br />
Cook safe. No chip pans or deep fat fryers. And keep it clean. If<br />
things get too messy, we’ll have to charge for a cleaner.<br />
TV<br />
<strong>The</strong>re’s a TV in your Lounge.<br />
BINS<br />
Remember to empty your bins! <strong>The</strong>y go into the Courtyard.<br />
INVENTORY<br />
Find some time to check it and fill it in. It’ll save you time<br />
when you’re moving out.<br />
KEYS AND OUT OF HOURS<br />
Please look after your keys but If you lose them<br />
, accommodation<br />
<br />
<br />
<br />
MAINTENANCE ISSUES<br />
<br />
Once<br />
reported, we will visit your home to review the issue<br />
and resolve it for you as promptly as we can. If there is<br />
an emergency maintenance issue, speak to the team<br />
immediately. If the accommodation team are not on<br />
site, please go to the ‘Numbers you Need’ section later<br />
in this handbook and call the Out of Hours number for<br />
immediate assistance.<br />
VISITORS<br />
Guests are welcome. But too much noise isn’t. So if<br />
you have people over, try to keep it down. And sorry,<br />
but no stays over seven days.<br />
SWAP ROOMS<br />
If you want to swap or move rooms, speak to your<br />
accommodation team. Depending on availability,<br />
you’ll just have to pay a £50 admin fee and sign some new<br />
paperwork.
Here you’ll find common<br />
rooms. Plenty of shared<br />
spaces. Places to meet and<br />
mingle. So get exploring.<br />
POST<br />
Your mailbox is on the ground floor – that’s where your letters will<br />
be delivered.<br />
PARCELS<br />
Parcels can be delivered to the Applegate accommodation block.<br />
Parcels will need signing for. Your accommodation manager can do<br />
that for you, but you’ll need to tell them in advance. <strong>The</strong>y can be<br />
collected between the hours of 9.30am and 4.30pm.<br />
LAUNDRY<br />
Washing machines can be found in every flat.<br />
DAMAGES<br />
Even if it’s an accident, own up – otherwise, everyone gets charged.<br />
See your tenancy agreement for a full list of charges.<br />
Your safety and security<br />
is our number one<br />
priority. We’ve got it<br />
covered – but you can<br />
help us by following a<br />
few safety tips.<br />
IN CASE OF FIRE<br />
Your room is fitted with a smoke detector. So are kitchens and<br />
corridors. Don’t tamper with them. When a fire alarm goes off, never<br />
assume it’s just a drill. Make sure you know you nearest exit, and<br />
know how to leave the building safely. Your designated assembly<br />
point is on the corner of Norton Street.<br />
DOORS AND WINDOWS<br />
We ask that you keep doors closed at all times and lock your door<br />
and windows when you’re going out. Fire doors are there to protect<br />
you and when closed they will stop the spread of fire, so please<br />
don’t prop your door open. Windows will only tilt outwards and for<br />
your own safety will not be opened fully.<br />
SAFE AND SOUND<br />
If you’re worried about the safety of any of the equipment in your<br />
room or the communal areas or you see any suspicious behaviour,<br />
please inform your accommodation team.
If you’re not feeling<br />
yourself, talk to someone.<br />
Whoever you are.<br />
Whatever it is. However,<br />
you feel. We’re here.<br />
FEELING ILL?<br />
<strong>The</strong> nearest Accident and Emergency Hospital is Leicester Royal<br />
Infirmary on Infirmary Square.<br />
FEELING LOW?<br />
Talk to Student Minds studentminds.org uk. Or grab your<br />
accommodation team they’re here to support you.<br />
PROBLEMS WITH A FLATMATE?<br />
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to<br />
your accommodation team.<br />
OTHER HELPFUL SITES:<br />
NHS Choices<br />
nhs.uk<br />
Samaritans<br />
Samaritans.org<br />
Victim Support victimsupport.org
<strong>The</strong> numbers you need<br />
<br />
01162 624522<br />
<br />
<br />
08443 712578<br />
Internet helpline<br />
0333 123 0115<br />
Moving Out<br />
You’ll have to move out by the end of your tenancy – you<br />
can see when that is on your tenancy document. If you<br />
want to move out earlier, you can arrange that with your<br />
accommodation team. At the end of the academic year,<br />
we’ll let you know when you’ll be expected to move out<br />
and exactly what you’ll need to do. Before you go, your<br />
accommodation team will make an appointment to<br />
inspect your room – making sure it hasn’t been damaged<br />
or dirtied.<br />
DISCLAIMER<br />
This handbook provides useful advice for students<br />
throughout their tenancy. But it doesn’t cover everything.<br />
For full legal obligations, see your tenancy agreement in<br />
your Resident Account and visit the Hello Student website<br />
and click on How it Works.<br />
Hello Student takes data protection very seriously and<br />
access to all resident data is strictly controlled and will<br />
only be disclosed with the resident’s permission and this<br />
applies equally to enquiries from parents or relatives.<br />
SOMETHING WRONG?<br />
HERE’S OUR COMPLAINTS PROCEDURE<br />
In the first instance, please speak to your accommodation<br />
team who will always try to resolve your issue. If you feel<br />
the matter has not been resolved to your satisfaction then<br />
please follow the 3-stage procedure as specified on the<br />
notice board in reception.<br />
Hello Student complies with the data protection act (1988)<br />
which governs the use of all personal data we hold and the<br />
controls requires over its accuracy, access and security.<br />
Also, legislation aimed at giving you more control over<br />
your data is called the General Data Protection Regulation<br />
(GDPR). Please visit the Hello Student website to view our<br />
Privacy Policy in which explains how we collect, store and<br />
handle your personal data.
If you need us, we’re here to help<br />
T: 0116 262 4522<br />
thehosieryfactory@hellostudent.co.uk