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Good Stores Guide - 2018

Global retail explored, in the 2018 edition of our annual roundup of those delivering in-store excellence.

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<strong>2018</strong><br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

Global retail best practice explored<br />

Berlin | Dubai | Edinburgh | Gran Canaria |<br />

Helsinki | Hong Kong | Las Vegas | London |<br />

San Francisco | Stockholm | Toronto<br />

Latitude:<br />

52.365846<br />

Longitude:<br />

-0.882883<br />

visualthinking.co.uk<br />

/ shoptactics


<strong>2018</strong> Edition<br />

Visual Thinking is<br />

dedicated to inspiring<br />

retail performance.<br />

We take stores from the everyday to the<br />

<br />

<br />

assets - their instore experiences, and<br />

the retail teams who deliver them.<br />

Credits<br />

02<br />

Design<br />

Paul Harris<br />

Tom Doores<br />

Nephew Media<br />

Photography & Illustration<br />

Tom Doores Rucksack Mag<br />

Karl McKeever Wenni Zhou<br />

Sanjeev Kugan Rob Bye<br />

Matthew Henry Kate Trysh<br />

Anthony Delanoix Daria Nepriakhina<br />

Kirsten Paynter Dan Freeman<br />

Adam Wilson Alex Halperin<br />

Editorial<br />

Marc Baker<br />

Kay Garrett<br />

Contributors<br />

Karl McKeever<br />

Tim Kennedy<br />

Jasmine Field<br />

Designed by<br />

DSGNLAB<br />

NN6 9HF<br />

UK<br />

www.dsgnlab.com<br />

Be inspired, respect copyrights!<br />

All rights reserved. No part of this publication may be reproduced<br />

or transmitted in any form or by any means, electronic or<br />

mechanical, including photocopy or any storage and retrieval<br />

system, without permission in writing from Visual Thinking.<br />

www.visualthinking.co.uk<br />

Made in the UK<br />

Published by Visual Thinking<br />

© Visual Thinking <strong>2018</strong><br />

#goodstoresguide<br />

www.visualthinking.co.uk


03<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


Your guide to <strong>Good</strong><br />

What makes a store inspiring? Is it product, service, layout, concept...<br />

or the intrigue, passion and audacity that turns a good retailer into<br />

an excellent retailer? There’s no simple combination that produces a<br />

winning formula, which is what makes retail so enthralling.<br />

<br />

<br />

them here to you in our <strong>2018</strong> <strong>Good</strong><br />

<br />

them demonstrates retail excellence,<br />

<br />

<br />

<br />

<br />

<br />

latest incarnation of already successful<br />

<br />

<br />

<br />

But what they all have in common is<br />

<br />

must-visit stores in <strong>2018</strong>.<br />

<br />

<br />

that ‘retail transformation’ dominates<br />

<br />

<br />

reminder that the future of physical is<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

all over the world with international retail<br />

clients, and here we tell the story of<br />

success, and showcase some of the<br />

<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> serves to inform<br />

<br />

<br />

<br />

We’re often asked the question,<br />

and here’s the answer.<br />

This is what good looks like.<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


Featured <strong>Stores</strong><br />

& Other <strong>Stores</strong><br />

05<br />

06 Berlin YUN<br />

10 Helsinki iittala<br />

14 Toronto BITE<br />

18 Hong Kong Nike Kicks Lounge<br />

22 Stockholm Pen Store<br />

25 Las Vegas Honolulu Cookie<br />

Company<br />

29 Stockholm BIKEID<br />

33 London ASICS<br />

37 Edinburgh Kestin Hare<br />

41 Toronto Reigning Champ<br />

45 San Francisco Saje<br />

49 Dubai Mint Velvet<br />

54 Helsinki Artek<br />

54 Las Vegas <br />

54 Toronto <br />

54 Las Palmas Worten<br />

54 San Francisco Rapha<br />

55 Toronto Woolrich<br />

55 San Francisco China Live<br />

55 London Nasty Gal<br />

55 Dubai DKNY<br />

55 Edinburgh Walker Slater<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


BERLIN<br />

52°31’39.9”N<br />

13°24’09.3”E<br />

6<br />

<br />

<br />

<br />

<br />

<br />

and service speed.<br />

YUN


YUN<br />

The epitome of cutting-edge cool, YUN’s<br />

state-of-the-art lab is the place to go for<br />

customised glasses with a twist of chic.<br />

Pay a visit<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

Innovation<br />

VM/Presentation<br />

Retail Execution<br />

Customer Service<br />

7


8<br />

<br />

<br />

masterclass in display precision, with<br />

<br />

<br />

<br />

information, the expert, curated look is<br />

<br />

<br />

<br />

<br />

<br />

of drama instore, for<br />

<br />

expensive technical<br />

elements such as<br />

<br />

facilities within the appointment rooms.<br />

<br />

<br />

<br />

<br />

<br />

<br />

environment is perfectly complemented<br />

<br />

<br />

A great example of how<br />

an everyday services<br />

retailer can redefine<br />

new standards of design.<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

competitors<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


9


HELSINKI<br />

60°10’04.6”N<br />

24°56’59.6”E<br />

10<br />

Helsinki has transformed itself into<br />

<br />

Retail here is distinctly Finnish in style,<br />

<br />

<br />

<br />

iittala


11<br />

iittala<br />

iittala follows a progressive philosophy of<br />

creating timeless designs that will never be<br />

thrown away, bringing a riot of colour, shapes<br />

and styles to its pieces.<br />

Pay a visit<br />

POHJOISESPLANADI<br />

POHJOISESPLANADI<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

<br />

<br />

ETELAESPLANADI<br />

VM/Presentation<br />

FABIANINKATU<br />

<br />

Customer Service<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


More of a museum than a store, with the products as<br />

<br />

Scandinavian chic. Clean, sleek and modern interiors,<br />

<br />

<br />

colours.<br />

Clean, bright lighting<br />

contributes to the modern<br />

feel of the store.<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

12


13<br />

<br />

<br />

<br />

themselves are perfectly presented,<br />

<br />

<br />

to the modern feel of the store, cleverly<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

other kitchen and homewares, it has now<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


TORONTO<br />

43°38’48.4”N<br />

79°24’26.8”W<br />

14<br />

Multicultural, cosmopolitan and<br />

<br />

<br />

<br />

<br />

experience to shoppers as they step<br />

into the world of cosmetics chemistry.<br />

BITE


15<br />

BITE<br />

ROBINSON ST<br />

<br />

Lab concept from BITE is a haven for make-up<br />

junkies keen to try their hand at DIY lipsticks.<br />

Pay a visit<br />

EUCLID AVE<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

QUEEN ST W<br />

Brand Experience<br />

Innovation<br />

VM/Presentation<br />

QUEEN ST W<br />

Retail Execution<br />

RICHMOND ST W<br />

Customer Service<br />

TECUMSETH ST<br />

MITCHELL AVE<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


Less a traditional retail environment and<br />

<br />

<br />

enthusiasts.<br />

<br />

<br />

<br />

<br />

<br />

watch as their custom lipstick is prepared<br />

<br />

<br />

<br />

<br />

<br />

for lovers of lipstick to really come into<br />

<br />

taste and texture<br />

of their lipstick.<br />

Shoppers should<br />

<br />

<br />

<br />

the store team are<br />

<br />

<br />

<br />

clearly professionals in their craft, friendly,<br />

<br />

For most shoppers, the personal<br />

<br />

<br />

the store does sell its own pre-made<br />

<br />

<br />

The store team are a huge<br />

part of the store; professionals<br />

in their craft, friendly,<br />

approachable and engaging.<br />

<br />

<br />

<br />

16


17


HONG KONG<br />

22°17’46.7”N<br />

114°10’08.0”E<br />

18<br />

<br />

<br />

<br />

<br />

<br />

customised, premium-quality products.<br />

Nike<br />

Kicks<br />

Lounge


Nike Kicks<br />

Lounge<br />

KOWLOON PARK DR<br />

Exploration and experimentation<br />

are at the heart of the Nike Kicks<br />

Lounge as shoppers enjoy the heady<br />

combination of energy and serenity.<br />

Pay a visit<br />

CANTON ROAD<br />

GATEWAY BLVD<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

Innovation<br />

PEKING RD<br />

KOWLOON PARK DR<br />

VM/Presentation<br />

Retail Execution<br />

CANTON ROAD<br />

19<br />

Customer Service<br />

HARBOUR CITY<br />

SALISBURY RD


20


to explore, rather than simply head to one area,<br />

<br />

<br />

relaxation.<br />

<br />

<br />

store, where they can customise their Nike trainers<br />

<br />

<br />

<br />

<br />

<br />

<br />

Certain areas of the store are<br />

almost hypnotic, as shoppers<br />

are drawn in to explore.<br />

21<br />

<br />

<br />

<br />

<br />

<br />

wonderfully executed.<br />

<br />

<br />

to explore. Certain areas of the store are<br />

<br />

drawn in to explore and touch products and<br />

<br />

<br />

<br />

<br />

sportswear and performance footwear<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


STOCKHOLM<br />

59°19’03.6”N<br />

18°03’06.9”E<br />

22<br />

<br />

domestic retailers, Stockholm is perfect<br />

for the passionate shopper. And with<br />

its hive of hipster quirkiness, Pen Store<br />

<br />

<br />

Pen Store


23<br />

Pen Store<br />

Keeping the physical product alive and<br />

kicking, Pen Store takes a traditional<br />

focus on the age-old art of writing.<br />

Pay a visit<br />

RINGV!GEN<br />

BR!NNKYRKAGATAN<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

HORNSGATAN<br />

Brand Experience<br />

Innovation<br />

VM/Presentation<br />

HORNSGATAN<br />

KRUKM AKARGATAN<br />

Retail Execution<br />

Customer Service<br />

KRUKM AKARGATAN<br />

RINGV!GEN<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


millennials. And it knows how to play to<br />

its audience, with parties and local music<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

keep the presentation well maintained,<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

a fun, interactive element to the shopper<br />

experience.<br />

<br />

<br />

<br />

old-fashioned product<br />

The atmosphere<br />

is buzzing and<br />

vibrant, oozing<br />

with hipster<br />

quirkiness.<br />

24


LAS VEGAS<br />

36°07’03.7”N<br />

115°10’20.6”W<br />

<br />

<br />

company avoids the tourist trap,<br />

<br />

<br />

25<br />

Honolulu<br />

Cookie<br />

Company


S KOVAL<br />

Honolulu<br />

Cookie<br />

Company<br />

<strong>Good</strong> cookies are one thing. But beautifully presented<br />

biscuits with an exotic brand and back story are<br />

Pay a visit<br />

<br />

Cookie Company demonstrates perfectly.<br />

LAS VEGAS FWY<br />

S LAS VEGAS BLVD<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

SPRING MOUNTAIN ROAD<br />

26<br />

<br />

<br />

VM/Presentation<br />

SAMMY DAVIS JR DRIVE<br />

SANDS AVE<br />

<br />

Customer Service


27<br />

<br />

lively. And the Honolulu Cookie Company<br />

<br />

<br />

<br />

But this store is much more<br />

<br />

<br />

detailed retail execution and<br />

pinpoint focus across its<br />

<br />

stand out from the potential<br />

<br />

<br />

<br />

<br />

story, a culture.<br />

<br />

<br />

<br />

<br />

And its location is perfect to draw in<br />

It’s an immersive<br />

experience<br />

simply being<br />

there.<br />

such an<br />

audience.<br />

<br />

is aimed at<br />

Generation<br />

X rather<br />

than a<br />

<br />

<br />

<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


displays and moreish, perfectly presented<br />

cookies make this much more than just a<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

28<br />

<br />

<br />

<br />

<br />

<br />

17 standalone stores and many more


STOCKHOLM<br />

59°20’15.8”N<br />

18°04’51.6”E<br />

<br />

<br />

<br />

<br />

29<br />

BIKEID


30<br />

BIKEID<br />

With its beautiful bikes and innovative<br />

accessories, BIKEID is hipster heaven<br />

for lovers of all things two-wheeled.<br />

KOMMEND…RSGATAN<br />

Pay a visit<br />

NYBROGATAN<br />

SIBYLLEGATAN<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

Innovation<br />

VM/Presentation<br />

LINNEGATAN<br />

JUNGFRUGATAN<br />

JUNGFRUGA<br />

Retail Execution<br />

LINNEGATAN<br />

Customer Service<br />

#goodstoresguide<br />

SIBYLLEGATAN<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


31


details.<br />

And this aspiration of sophisticated<br />

<br />

store. Here, those who mistake simplicity<br />

<br />

<br />

<br />

<br />

components and materials that make the<br />

<br />

<br />

<br />

<br />

choose from four main frames which<br />

<br />

<br />

<br />

<br />

<br />

to discern which parts of the<br />

<br />

<br />

<br />

<br />

<br />

super-stylish architecture and its chic<br />

<br />

<br />

<br />

<br />

<br />

<br />

Those who mistake<br />

simplicity for basic are<br />

proven wholly wrong.<br />

<br />

<br />

<br />

<br />

there are a few related accessories and<br />

<br />

<br />

32


LONDON<br />

51°30’53. 2”N<br />

0°08’31.3”W<br />

33<br />

<br />

<br />

London is a heady experience for shoppers.<br />

<br />

<br />

<br />

ASICS


ASICS<br />

REGENT ST<br />

Taking sportswear to some serious<br />

new heights, ASICS latest retail concept<br />

radiates energy and strength, and more<br />

than its fair share of digital innovation.<br />

OXFORD ST<br />

Pay a visit<br />

A40 A40<br />

ARGYLL ST<br />

SWALLOW PL<br />

REGENT ST<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

Innovation<br />

PRINCES ST<br />

ARGYLL ST<br />

VM/Presentation<br />

34<br />

Retail Execution<br />

Customer Service<br />

HANOVER<br />

SQUARE<br />

HANOVER ST<br />

REGENT ST


35<br />

<br />

<br />

<br />

<br />

<br />

<br />

innovation is all.<br />

<br />

<br />

forefront and no expense spared. Neon<br />

<br />

<br />

<br />

of the store.<br />

<br />

esque mechanical<br />

features have<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

interaction.<br />

<br />

<br />

impactful displays and clever use of space<br />

are as important as the product.<br />

Technology is at the forefront,<br />

with no expense spared.<br />

<br />

minimally styled mannequins, and focal<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


for your needs.<br />

<br />

<br />

<br />

<br />

A theme not commonly associated with<br />

performance sportswear, it is nonetheless<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

seriously.<br />

<br />

elements, this simply feels like a really<br />

<br />

<br />

<br />

<br />

apparel.<br />

<br />

<br />

<br />

retailers<br />

36


EDINBURGH<br />

55°58’36.7”N<br />

3°10’13.6”W<br />

<br />

<br />

<br />

and quirky independents alike. Cool and<br />

<br />

<br />

37<br />

Kestin<br />

Hare


38<br />

Kestin Hare<br />

Carefully researched fabrics, clever<br />

<br />

Kestin Hare the smart choice for men.<br />

Pay a visit<br />

SAND PORT<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

COMMERCIAL ST<br />

DOCK PL<br />

COMMERCIAL ST<br />

Innovation<br />

VM/Presentation<br />

Retail Execution<br />

SANDSPORT S T<br />

BERNARD ST<br />

Customer Service<br />

SANDSPORT PL<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


Within the walls of Kestin Hare lies a<br />

<br />

<br />

<br />

it’s a cool place to shop for the fashion-<br />

<br />

<br />

<br />

<br />

warehouse feel with nods to the water and<br />

<br />

and playful touches are everywhere.<br />

<br />

<br />

<br />

<br />

which seals its hipster credentials, the<br />

<br />

<br />

Simplicity is key.<br />

<br />

simply showcase<br />

a top and shirt<br />

<br />

<br />

<br />

style a sales tool in itself as they make<br />

recommendations to shoppers.<br />

With plenty of space to showcase its<br />

<br />

<br />

<br />

<br />

<br />

Simplicity is key. Two<br />

mannequins simply<br />

showcase a top and shirt –<br />

nothing is showy or flashy.<br />

<br />

<br />

premises<br />

39


40


TORONTO<br />

43°38’48.4”N<br />

79°24’26.8”W<br />

<br />

<br />

an eclectic choice. With a love of detail and<br />

<br />

<br />

shopper.<br />

41<br />

Reigning<br />

Champ


Reigning<br />

Champ<br />

<br />

casual chic, Reigning Champ is a great<br />

ambassador for the ‘athleisure’ market.<br />

Pay a visit<br />

PHOEBE ST<br />

BULWER ST<br />

QUEEN STREET W<br />

SPADINA AVE<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

QUEEN STREET W<br />

RICHMOND ST W<br />

Innovation<br />

VM/Presentation<br />

PETER ST<br />

42<br />

Retail Execution<br />

Customer Service<br />

RICHMOND ST W


43<br />

Respect the details. Master simplicity.<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

products is the ‘easy care’ characteristics.<br />

<br />

dress them up, dress them down, wear<br />

<br />

<br />

in small apartments with limited laundry<br />

<br />

<br />

appeal.<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


circular layout around the store.<br />

The level of detail across the<br />

whole store is highly impressive,<br />

with meticulous focus throughout<br />

44<br />

<br />

<br />

<br />

<br />

<br />

narrative, with sized stock easily accessed<br />

<br />

<br />

<br />

As per its mission, this store is almost<br />

<br />

<br />

impressive, with meticulous focus found<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

male shoppers seemed to revel in the<br />

attention and interaction<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


SAN FRANCISCO<br />

37°47’14.7”N<br />

122°26’01.7”W<br />

45<br />

<br />

<br />

<br />

<br />

<br />

Saje


46<br />

Saje<br />

CALIFORNIA S T<br />

FILLMORE ST<br />

Plant power at its most potent... health<br />

and beauty retailer Saje lives and breathes<br />

its own green philosophy, to perfection.<br />

Pay a visit<br />

PINE ST<br />

STEINER ST<br />

PINE ST<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

Brand Experience<br />

Innovation<br />

WILMOT ST<br />

BUSH ST BUS<br />

FILLMORE ST<br />

VM/Presentation<br />

STEINER ST<br />

Retail Execution<br />

Customer Service<br />

SUTTER ST<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


47


premise was to introduce people to the<br />

power of 100% natural, plant-derived<br />

<br />

<br />

which enriched the retail experience, has<br />

<br />

<br />

<br />

<br />

with unique shops, outdoor cafés and airy<br />

restaurants.<br />

As you enter, the store feels warm and<br />

<br />

<br />

eco carrier, chemist, apothecary or day spa,<br />

<br />

<br />

<br />

and soft, natural domestic colours create<br />

<br />

<br />

<br />

<br />

<br />

<br />

out for personalisation. Here, wooden<br />

marquetry is used in contemporary form<br />

<br />

<br />

<br />

<br />

<br />

ethos and product story directly with the<br />

<br />

<br />

<br />

48<br />

Creative, innovative and stylish visual<br />

<br />

<br />

<br />

pack sizes and discreet price, features and<br />

<br />

competent product presentation.<br />

<br />

<br />

<br />

<br />

<br />

the ethos and values very much echo the<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

watch this space<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


DUBAI<br />

25°13’32 .1”N<br />

55°21’13.7”E<br />

<br />

<br />

<br />

sharp and sophisticated Mint Velvet is the<br />

<br />

49<br />

Mint<br />

Velvet


Mint<br />

Velvet<br />

REBAT ST<br />

A deceptively simple store with delightfully<br />

executed merchandising... Mint Velvet is a<br />

<br />

Pay a visit<br />

FESTIVAL BLVD<br />

CRESCENT DRI<br />

GATEWAY AVE<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> Rating<br />

FESTIVAL<br />

CITY MALL<br />

FESTIVAL BLVD<br />

Brand Experience<br />

CRESCENT DRI<br />

Innovation<br />

VM/Presentation<br />

Retail Execution<br />

50<br />

Customer Service


51<br />

<br />

<br />

<br />

<br />

<br />

<br />

Mint Velvet has created a store with a<br />

smart, sophisticated look, evocative of<br />

<br />

<br />

<br />

<br />

<br />

<br />

furniture softens the look, while dramatic<br />

<br />

emphasizes the focal display.<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

used to present related products.<br />

<br />

<br />

apparel collections with adjacent<br />

<br />

mannequins or other device to present<br />

<br />

<br />

<br />

<br />

The customer journey<br />

is fluid and effortless.<br />

<br />

<br />

<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


52


& Other<br />

<strong>Stores</strong><br />

Here’s a directory of other<br />

notable stores to have caught<br />

our eye during our retail city<br />

travels. Although they may not<br />

have made our featured shortlist,<br />

<br />

if you are ever in town.


Helsinki<br />

San Francisco<br />

Artek<br />

Rapha<br />

<br />

today Artek has respected their radical<br />

<br />

<br />

<br />

<br />

<br />

<br />

products are a masterclass in simplicity,<br />

symmetry and superior standards.<br />

& Other<br />

<strong>Stores</strong><br />

<br />

has extended its vast online emporium<br />

into the physical world, with retail locations<br />

<br />

performance roadwear and accessories.<br />

<br />

<br />

<br />

<br />

<br />

Toronto<br />

Cumbrae’s<br />

54<br />

Las Vegas<br />

<br />

<br />

<br />

<br />

them the freedom to farm without the<br />

pressures and quotas of the factory<br />

<br />

<br />

<br />

<br />

meat from their network of farmers and<br />

expertly prepared in-house.<br />

Las Palmas<br />

Christian Louboutin<br />

Worten<br />

<br />

shoes are renowned for their distinctive<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

World, this store uses simple presentation<br />

<br />

and tech-savvy shoppers alike. With<br />

<br />

<br />

<br />

friendly exploration and interaction.<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


Toronto<br />

Woolrich<br />

Dubai<br />

DKNY<br />

<br />

a story to every product, Woolrich has<br />

<br />

<br />

is discreet and considered while the<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

Classic menswear and funky accessories<br />

<br />

<br />

Edinburgh<br />

Walker & Slater<br />

55<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

<br />

San Francisco<br />

China Live<br />

London<br />

Nasty Gal<br />

<br />

cultural masses, China Live’s mission<br />

<br />

recipes. Visitors are treated to a cultural<br />

<br />

<br />

<br />

counter-service café.<br />

<br />

into a concept model, Nasty Gal has<br />

<br />

<br />

<br />

<br />

<br />

new clothes.<br />

#goodstoresguide<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> / <strong>2018</strong> Edition


<strong>2018</strong> Edition<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong><br />

<br />

<br />

<br />

<br />

<br />

<strong>Good</strong> <strong>Stores</strong> <strong>Guide</strong> acts as a passport to the wonders of<br />

<br />

Liked this?<br />

<br />

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