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EBOOK EPUB KINDLE PDF This Is Service Design Doing: Applying Service Design

Thinking in the Real World ^FREE PDF DOWNLOAD


EBOOK EPUB KINDLE PDF This Is Service Design Doing: Applying Service Design Thinking in

the Real World ^FREE PDF DOWNLOAD

EBOOK EPUB

KINDLE PDF This Is

Service Design Doing:

Applying Service

Design Thinking in

the Real World ^FREE

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Description

Marc Stickdorn is a trainer and consultant for service design thinking from Germany. With a

background in strategic management and information systems, he supports organisations to build

up knowledge in the field of service design and helps them to sustainably integrate service design

into their structures. Marc guest lectures at various business and design schools and co-founded

smaply, a software company developing web-based solutions to sustainably implement service

design in organisations. Recently, he co-founded ExperienceFellow, a tool to gain genuine

customer insights through mobile ethnography. Marc is editor and co-author of the seminal service

design book This is Service Design Thinking.Markus Edgar Hormess is a service innovator and

organisational consultant from Germany. For years, the qualified scientist has worked in

telecommunication, engineering, banking and IT fields, helping companies to innovate complex

services while creating business value. He is co-founder and partner of WorkPlayExperience, and

award-winning co-initiator of the Global Service Jam - the worldâ€s biggest ever service design

and design thinking event (so far), as well as two spin-off jams, the Global Sustainability Jam and

the Global GovJam. Together with Marc and Adam he is teaching service design at leading

universities and business schools – like the MBA program at IE Business School, Madrid, or the

School of Architecture and Design in Oslo (AHO).Adam Lawrence is a customer experience

consultant, comedian and actor with a background in psychology and the global automotive

industry. For years he has used expertise gained in the world of theater, film and storytelling to

help organisations understand human needs, become more creative and innovate faster. Adam is

co-founder of WorkPlayExperience, a service design company with a uniquely theatrical approach.

He is the award-winning co-initiator of the Global Service Jam - the worldâ€s biggest ever

service design and design thinking event (so far), as well as two spin-off jams, the Global

Sustainability Jam and the Global GovJam.Jakob Schneider is an award-winning communication

and service designer from Germany. He is partner and creative director of the design agency KD1.

Among others, he won a Red Dot Award and the prestigious “Best of Show― award at the

European Design Awards 2011. He guest-lectures service design at design schools, regularly

gives talks and workshops on service design. He co-founded both Smaply and ExperienceFellow

and is the leading designer of both companies. Jakob is designer, co-editor and co-author of the

seminal service design book This is Service Design Thinking

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