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KAMAG WIESEL SWAP BODY TRANSPORTER

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CUSTOMER SERVICE<br />

<strong>WIESEL</strong> <strong>SWAP</strong> <strong>BODY</strong> <strong>TRANSPORTER</strong>


SAFETY AND RELIABILITY IN OPERATION<br />

SERVICES<br />

You want to be sure that your logistics business is running reliably?<br />

Then you have come to the right place! We, the Kamag customer service together with its service<br />

partners ensure that your vehicles remain fully operational. Guaranteed.<br />

Best regards<br />

CONTACT<br />

/ Email service@kamag.com<br />

/ Phone +49 (0)731 4098-5222<br />

SERVICE CONTRACTS<br />

/ Basic, advanced and premium contracts<br />

/ Sustainable value retention<br />

SERVICE PARTNERS<br />

/ Europe-wide service network<br />

/ Qualified service partners<br />

COMMISSIONING<br />

/ Functionality tests<br />

/ Vehicle briefing<br />

Michael Buhl<br />

Global Head of Service, TII Group<br />

TRAINING<br />

/ Hands-on training<br />

/ Workshop seminars<br />

RETROFIT<br />

/ Latest technology<br />

for all models<br />

/ General overhaul<br />

refurbishment, retrofit<br />

SERVICE<br />

TECHNICAL<br />

SUPPORT<br />

/ Personal assistance<br />

and support<br />

MAINTENANCE &<br />

REPAIRS<br />

/ 100% professional repair service<br />

directly from the manufacturer<br />

/ Replacement vehicle<br />

ON-SITE SERVICE<br />

/ Qualified service technicians<br />

/ Repairs<br />

SPARE PARTS SERVICE<br />

/ Highest availability of spare parts<br />

/ ‘Click4Parts’ online ordering<br />

/ Immediate delivery<br />

2 3


TRAINING & COMMISSIONING<br />

TECHNICAL SUPPORT<br />

When your Wiesel has left the production hall, we support you during the<br />

commissioning as well as ensuring the efficient operation of your vehicle.<br />

At our training courses, your employees will gain detailed knowledge of the<br />

Wiesel´s equipment in both theory and practice. We will show you how to safely<br />

operate the Wiesel and how to eliminate simple malfunctions and faults. With<br />

maintenance-related tips and tricks, the focus is on preserving the value of your<br />

vehicle. Every participant receives a certificate after completion of their training.<br />

On request, we create individual training concepts that are tailored to meet the<br />

training requirements of your employees.<br />

BENEFITS<br />

/ Hands-on training<br />

/ Workshop seminars<br />

/ Customised training packages<br />

/ Vehicle briefing and handover<br />

Technical Support<br />

Also after commissioning, our employees will be at your side whenever you need<br />

them to answer all technical questions. We help you to rectify any malfunctions as<br />

quickly as possible and thus minimise downtimes.<br />

You can rely on us:<br />

/ Personal support provided by a technically skilled contact person<br />

/ Highly effective problem-solving process<br />

/ Close-knit service network with qualified service partners<br />

BENEFITS<br />

/ Personal support<br />

/ Technical competence<br />

/ Qualified service partners<br />

CONTACT<br />

/ E-Mail: customer-support@kamag.com<br />

/ Phone: +49 (0)731 4098-5444<br />

4 5


SPARE PARTS<br />

QUICKLY AVAILABLE<br />

SPARE PARTS LOGISTICS<br />

Overnight express<br />

More than 3,500<br />

spare parts in stock<br />

In order to guarantee you short delivery times,<br />

we have further optimised our logistics operations.<br />

Every spare part that is ordered by 4 pm will be<br />

delivered on the following day. The overnight<br />

express option is even faster meaning that the<br />

spare part can be delivered that same night.<br />

In the logistics centre, more than 3,500 spare parts<br />

are available for Wiesel customers - ranging from<br />

the 9 gram cylinder screw through to the Wiesel<br />

cabin windscreen and 233 kg hydraulic tank.<br />

PLACING ORDERS<br />

High delivery quality<br />

Easy online ordering<br />

Order by phone, email or online<br />

/ Phone: +49 (0)731 4098-5222<br />

/ Email: service@kamag.com<br />

/ Online: kamag.click4parts.com<br />

Simply register by email<br />

service@kamag.com<br />

Or on our homepage:<br />

www.tii-group.com/de/service.html<br />

/ Find online spare parts even faster using<br />

VIN search<br />

6 7


MAINTENANCE & REPAIRS<br />

VALUE RETENTION<br />

SERVICE PARTNERS<br />

NEAR YOU<br />

+ +<br />

Preventive Value Cost<br />

maintenance retention savings<br />

Initial check (thorough inspection of all functions of the vehicle), repair services<br />

(in consultation with the customer), e.g.:<br />

/ Complete maintenance<br />

/ General overhaul<br />

/ Inspections<br />

/ Main inspections<br />

/ Accident repair work<br />

/ Retrofit<br />

/ Replacement vehicle<br />

BENEFITS<br />

/ 100% professional repair service directly<br />

from the manufacturer<br />

/ On-site service with competent contact<br />

persons<br />

CONTACT<br />

You can find a list of our service partners here:<br />

www.kamag.com/service/servicepartner<br />

WE WORK ON SITE:<br />

/ Europe-wide repair work<br />

/ Range of tools tailored to suit<br />

customer use<br />

8 9


SERVICEVERTRÄGE<br />

SERVICE CONTRACTS<br />

FULL MOBILITY<br />

VOLLE MOBILITÄT UND EFFIZIENZ MIT DEM <strong>KAMAG</strong> SERVICEVERTRAG<br />

SERVICE CONTRACTS<br />

FULL MOBILITY<br />

PACKAGE<br />

STAY SAFE WITH THE SERVICE CONTRACT FROM <strong>KAMAG</strong>:<br />

CONTACT<br />

BASIC ADVANCED PREMIUM<br />

/ Spare parts including drive train<br />

BENEFITS<br />

+ +<br />

Safe in planning + Safe in operation + Safe in costs<br />

Contact us!<br />

We will provide you with detailed advice.<br />

/ Email service@kamag.com<br />

/ Phone +49 (0)731 4098-5222<br />

/ Wear parts* / Wear parts*<br />

Higher availability<br />

KUNDE<br />

/ Maintenance management<br />

+ components free of charge<br />

/ Free technical support<br />

/ Contract management<br />

/ Maintenance management<br />

+ components free of charge<br />

/ Free technical support<br />

/ Contract management<br />

/ Free over-night express delivery of<br />

spare parts<br />

Optional additional services (exclusive)<br />

/ Maintenance management<br />

+ components free of charge<br />

/ Free technical support<br />

/ Contract management<br />

/ Free over-night express delivery of<br />

spare parts<br />

/ Round-trip transport vehicle to the workshop<br />

/ Replacement vehicle**<br />

=<br />

Sustainable<br />

value retention<br />

Cost savings<br />

CUSTOMER KUNDE<br />

<br />

INCIDENT<br />

<strong>KAMAG</strong> - TAKING OVER OF PROCESSES<br />

<strong>KAMAG</strong> & SERVICE PARTNERS ENSURE<br />

/ Coordination of maintenance appointments<br />

/ Parts availability<br />

/ Technical support<br />

/ Accelerated warranty check through the telematics system<br />

/ Personnel capacity for administrative processing<br />

/ Invoice control (checking, approval)<br />

/ Maintenance history<br />

CUSTOMER IN OPERATION<br />

<br />

FEEDBACK<br />

/ Tyre service<br />

* without drive train<br />

** conditions: see service contract<br />

Close-knit service network<br />

OPTIONAL ADDITIONAL SERVICES:<br />

/ Tyre service handling<br />

/ Vehicle transport<br />

/ Management of replacement vehicle<br />

10 11


022021 -DE WE RESERVE THE RIGHT TO CHANGE CONSTRUCTION AND DESIGN<br />

<strong>KAMAG</strong><br />

Transporttechnik GmbH & Co. KG<br />

Liststraße 3<br />

89079 Ulm<br />

Germany<br />

Phone: +49 (0)731 4098-0<br />

Fax: +49 (0)731 4098-5109<br />

Email: info@kamag.com<br />

www.kamag.com

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