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SEPTEMBER | OCTOBER 2020

McDOUGALL ENERGY:

THREE GENERATIONS OF GROWTH & SUCCESS

HUSKY:

PROUDLY

CANADIAN

PAGE 30

COVID-19:

STOPPING

THE SPREAD

PAGE 35

BLUEPRINT TO

FOODSERVICE:

NEW NORMAL

PAGE 08

URE’S COUNTRY

KITCHEN:

RECIPE FOR

SUCCESS

PAGE 49

CARWASH

BRUSHES:

QUALITY

PRODUCTS

PAGE 11

WOMEN IN

CARWASH:

CONFERENCE

SET FOR

JANUARY

PAGE 07

PM41670539


50 th

CANADA’S

VEHICLE

WASHING

CHEMICAL &

EQUIPMENT

SUPPLIER

Protecting The Environment

TAP & WASH

INDUSTRY LEADING:

• Touchless products

• Packaging

• Car Wash Equipment

• Chemical Monitoring

• Service

PAYMENT

WWW.MONDO-PRODUCTS.COM

695 Westney Road South, Unit #1 Ajax, ON L1S 6M9

905-426-9339 / 1-800-465-5676


Cover Story Petroleum and Carwash Industry News Instore and Nutrition

38 11 07 08

McDougall Energy

Three Generations of

Growth & Success

04

Publisher’s Message

What a Summer

05

Editor’s Message

Prepare for a Second Wave

Carwash Brushes

Quality Products

16

Forecourt Insights

High-Volume Fueling

55

WashTalk

VIP Carwash

Women in Carwash

2021 Conference Set for

January

19

Convenience

Acknowledging Our Freedoms

35

Covid-19

Stopping the Spread

46

Slips, Trips & Crashes

Be Prepared

Blueprint to Foodservice

New Normal

25

Banff – Husky’s New Site

30

Husky – Proudly Canadian

44

Signage

Point-Of-Sale

49

Ure’s Country Kitchen

Recipe for Success

61

What’s New

Upcoming Events January 18 – 20, 2021

October 20 – 22, 2020

Atlantic Convenience Expo

hammoud@conveniencestores.ca

Women in

carwash

3 rd Women in

Carwash Conference

Fort Lauderdale, Florida

www.womenincarwash.com

Brenda Johnstone

204-489-4215

Andrew Klukas

778-772-3057

Register

Now!

CONVENIENCE & CARWASH CANADA / 3


Publisher’s

Message

What A Summer

Wow, what a summer! The changes across the country have been crazy! How have you and your

businesses fared? We at Convenience & Carwash Canada are doing just fine and we bring to you a wide

assortment of great editorials to keep you and your team apprised of changes that have and will be done

over the next few months. From the changes that retailers offering foodservice at their stores will incur

to keep their staff and customers safe to what you can do to ensure that your signage portrays what you

think and hope it is.

If you have enjoyed a Canadian staycation this summer and happened to have visited Banff, you might have

enjoyed a visit to the recently opened Husky Market. This is a site that is certainly worth the trip.

If you’re in the Toronto area, you might like to take your dirty car down to the VIP Exposure to experience this

wash. Read all about this in the WashTalk feature article.

Lighting to impulse buys, carwash brushes to increasing ROI at your high-volume fueling sites, this edition of

Convenience & Carwash Canada magazine offers readers a wide range of topics sure to keep you interested and

up-to-date on many different topics.

We hope that you enjoy this edition and as always, your success is my business, thus my open door policy to

your valuable feedback remains not only intact, but stronger than ever. I invite you to email me with questions,

comments and story ideas for upcoming issues. bjjohnstone@convenienceandcarwash.com

I wish you all a healthy and prosperous Fall season and until next time, keep well.

Brenda Jane Johnstone

Publisher

Women in

carwash

Register

Now!

www.womenincarwash.com

We invite you to join us in Fort Lauderdale,

Florida for the 3 rd Women in Carwash conference.

January 18 – 20, 2021 at the beautiful B Ocean Resort.

In the ever-changing

carwash industry,

women are rapidly

emerging as some

of the most forwardthinking

leaders.

What is also exciting is that a growing number of men are

welcoming and actively supporting this change.

The first two Women in Carwash conferences recognized

and celebrated this exciting development to the delight of our

guests who found it very valuable, informative, ground-breaking,

and surprisingly intimate. One thing everyone could agree on is

that a healthy, happy industry that is getting better for women is an

industry that is getting better for everyone, and this will be a driving

theme of the upcoming conference.

Come and join us for this, our 3 rd conference!

For more information and to register please contact:

Andrew Klukas

phone: 1-778-772-3057

email: andrew@womenincarwash.com

Brenda Jane Johnstone

phone: 1-204-489-4215

email: bjj@womenincarwash.com

PLATINUM SPONSOR

GOLD SPONSOR

4 / SEPTEMBER OCTOBER ISSUE


wCanadian Online Publishing A

Editor’s

Message

Prepare for a Second Wave

As I write this, I do not know what the second wave of the

COVID-19 virus will look like but, along with everyone else, I am

hoping for a best-case scenario.

I have been somewhat in denial that summer is coming to an

end because, to me, without many of the festivals and events we

are used to, summer didn’t actually seem to start yet.

Teachers and students are facing the reality of going back

to school and while some people continue to work from

home, others are returning to a daily commute. Convenience

stores might see an increase in business as this happens. It is

imperative that everyone remembers to follow the guidelines

from health officials and do our utmost to avoid, or lessen, the

ominous second wave that we keep hearing about.

Many of the articles in this issue of Convenience & Carwash

Canada include references to COVID-19 as well as helpful tips

about dealing with the pandemic. Be sure to read through each

article to find these gems of knowledge. This issue’s Blueprint

to Foodservice article, for example, offers information and

experiences shared by owners and operators as they maneuver

through the new normal.

If you are like me, you are weary of hearing about COVID-19,

but the pandemic doesn’t care if you are fed up of it, and it is

far from over, so we have to dig deep and maintain our spirits

as we continue to take all of the necessary precautions: wearing

PPE, washing our hands, social distancing – you know the drill

by now.

As Canadians, we can take pride in how we have tackled this

foe so far, especially when compared to some other countries. So,

let’s stay the course, and keep those C0VID-19 numbers down

during the flu season and let’s be as prepared as possible for any

second wave.

We will continue to do our part and provide you with the best

information we can in regard to the pandemic as well as other

issues and concerns facing the industry.

Stay safe and well and keeping smiling behind those masks.

PUBLISHER

Brenda Jane Johnstone

bjjohnstone@convenienceandcarwash.com

SALES

Cody Johnstone Vice President, Sales

416-838-4674

codyj@convenienceandcarwash.com

Brenda Jane Johnstone

204-489-4215

bjjohnstone@convenienceandcarwash.com

Diana Signorile

National Sales Media Solutions

403-607-8133

diana@convenienceandcarwash.com

MANAGING EDITOR

Angela Altass

editor@convenienceandcarwash.com

DIGITAL/SOCIAL MEDIA

Cody Johnstone

codyj@convenienceandcarwash.com

DESIGN AND PRODUCTION

Doug Coates, Edge Advertising

Keith House, Production

CONTRIBUTING WRITERS

Angela Altass

Bob Chrismas

Meline Beach

Dave Bowen

Jennifer Henderson

Keith Johnson

Ed Kammerer

Tania Moffat

CIRCULATION

James Gordon

subscriptions@convenienceandcarwash.com

WEBSITE

www.womenincarwash.com

PUBLICATION MAIL AGREEMENT

No: 41670539

Return Undeliverable

Canadian addresses to:

Circulation Department

543 Borebank Street

Winnipeg, MB R3N 1E8

Angela Altass

Managing Editor

ards

Gold/Or 2019

CONVENIENCE & CARWASH CANADA / 5


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6 / SEPTEMBER OCTOBER ISSUE


Women in

carwash

Register

Now!

Women working within the carwashing industry are becoming the norm and no

longer an anomaly. This is a good thing. Women can be more organized, more able

to multi-task, deal with many age groups of employees, all without breaking a sweat.

Don’t miss the 2021 Women in Carwash Conference

The third Women in Carwash conference is scheduled for January 18-20, 2021 at the B

Ocean Resort in Fort Lauderdale, Florida, and anyone who is involved with or working

in the carwash industry will want to be there.

Conference organizers are so excited about the upcoming event, they are running a

contest, sponsored by Transchem Group, that will see one woman win an expense-paid

trip for two that includes flights, hotel and two full conference passes. To have a chance

to win this great prize, visit the website www.womenincarwash.com, fill in the entry

form and submit an essay that talks about your story within the industry.

“The third Women in Carwash conference will be an exciting event that brings

together women, (and men), from across North America to engage and learn from

not only our great speaker lineup but also from each other,” says conference organizer

Brenda Jane Johnstone. “Registrants gather to exchange ideas, share experiences and

learn. We can’t wait to see everyone in January!”

Attendees will also have a chance to meet and mingle during networking events, a

cocktail reception and dinner as well as being able to fit in some free time to enjoy the

beautiful Florida resort.

While this conference is geared towards celebrating how women are emerging as

some of the most forward-thinking leaders in the carwash industry, the information

that will come out of the conference will be of interest to men in the industry as well

and organizers say men shouldn’t be shy about attending.

Zak Hemphill of Zips Car Wash attended the second Women in Carwash conference,

in Arlington, Texas, and was not deterred by the event’s name.

“I would encourage other men in the industry to not be intimidated to experience

something like this and to seek to be involved in taking part in altering where we are

as an industry” Hemphill said after the 2020 conference. “The focus on the challenges

that women face in not only our industry but any industry is always great to talk about

and seek solutions for.”

To find out more about the contest, sponsorship opportunities and other details on

the conference, visit the Women in Carwash website or reach out by e-mail to

bjj@womenincarwash.com or andrew@womenincarwash.com with any questions.

Sessions at the 2021

conference in Florida

include:

• Sex Trafficking – the problem

of sexual exploitation,

human trafficking and how it

intersects with the modern-day

convenience industry.

• The 21st Century Demand for

Women Leaders

• DiSC Profiling

• Leaders as Role Models

Stepping Beyond the

Limitations of Management

• Applying a Data Lens to Your

Operations

• Damage Claims/Insurance

Claims – how to handle them

from a legal and a business

perspective in the carwash

arena

• Harnessing the Power of Social

Media for Professional Growth.

LinkedIn for Companies and

Individuals

PLATINUM SPONSOR

GOLD SPONSOR

CONVENIENCE & CARWASH CANADA / 7


Blueprint to Foodservice

By Meline Beach

Foodservice in

‘New Normal’ Times

The Covid-19 pandemic has affected the C&G

industry like all others. Many locations have had to

close for a period of time, some stayed open, but all have

to adjust and modify their practices now that we’re in

the midst of reopening our economy across Canada.

Convenience & Carwash Canada spoke with various

owners and operators to learn of their experiences

and share their practices on how they’ve changed their

foodservice programs in response to this pandemic. We

covered areas related to food offerings, seating, personal

protection and customer service to assist others on how

to apply the right changes at a local level in order to

maintain compliance and achieve foodservice success.

No more self-serve – more takeout and delivery

“Lunches are not like they used to be,” says Lynne

Beaudry, restaurant manager of the Pointe Au Baril

Shell Station. The popular c-store gas station along the

Trans Canada Highway has stayed open during this

pandemic as thankful highway travellers appreciated

a place to stop for a break between Barrie and Sudbury,

Ontario. “We were fortunate to stay open and serve

food on a takeout basis.”

C-store hot tables and mini-buffet items openly

accessible to customers have ceased. Any items that

used to sit on countertops on plates or in glass domes

are now individually wrapped and offered behind the

counter.

“We have removed our tongs so people are not

touching everything,” says Beaudry. “Where cookies,

breads and pizza used to sit on a tray and be available

for self-serve is now behind the counter and served by

a staff member.”

The same goes for Leslieville Pumps. “We closed

our after-hours hot table to avoid any risk of crosscontamination,”

says Judson Flom, co-owner and

8 / SEPTEMBER OCTOBER ISSUE


operator of the downtown Toronto gas station, c-store and

restaurant. “While walk-in traffic decreased dramatically, we

tapped into Uber Eats, which continues to serve us well during

this pandemic. The well-known app promotes our takeout

menu straight to people’s smartphones.”

Another option for fuel and foodservice, as takeout, drive-thru

and grab-and-go, during this pandemic has been ONroute’s

23 locations across Ontario.

“We were, and remain, prepared and ready to temporarily

close any plaza if it were to have a confirmed case of COVID-19

either through a customer or staff member,” says Melanie Teed-

Murch, CEO of ONroute Service Centres. “With a dedicated

task-force, we’ve been nimble in addressing regional measures

and local bylaws.”

Frequent cleaning, sanitization and personal protection

From masks and plexi-glass shields to enhanced cleaning and

sanitization schedules, c-stores are implementing a number of

changes to protect the health and safety of staff and customers.

“We immediately enhanced our cleaning and sanitization

measures, including increasing the frequency of our disinfection

routines to every 15 minutes,” says Teed-Murch. “We also

installed plexi-glass shields at our point-of-sale systems, as well

as temporarily moved to cashless transactions in an effort to

reduce any chance of cross-contamination.”

As an added safety measure, ONroute

also supplies their staff proper personal

protective equipment (PPE), including

nitrile gloves for employees who serve

customers. Regular temperature checks

and screening questions are now the new

norm before every shift to ensure ONroute

employees are well enough to work. With a

large number of staff working in their plazas,

ONroute is able to divide employees by

task – separating those who handle transactions

from those who handle food and

beverage. Any employees who work across

those areas of responsibility are required to

change gloves between tasks.

Both Flom and Beaudry also commented

WE’RE ALWAYS WIPING

DOWN AND SANITIZING

SURFACES,” SAYS

BEAUDRY. “WE WERE

ALWAYS PROUD OF OUR

STORE’S CLEANLINESS

AND ARE EXTRA CAREFUL

NOWADAYS.

on their increased frequency in cleaning routines – cleaning

everything from gas pumps and buttons, squeegee handles,

picnic tables, cooler doors, bathrooms and other commonly

touched areas. As indoor dining is now allowed, sanitization

of tables and chairs are also required.

“We’re always wiping down and sanitizing surfaces,” says

Beaudry. “We were always proud of our store’s cleanliness and

are extra careful nowadays.”

Changes in layout, signage and inventory

While limited indoor seating is now permitted, many c-stores

have either removed or spaced out their tables and chairs to

accommodate safe physical distancing. Other safety measures

include the removal of any shared items, like condiment

stations, coffee stations and open buffet areas. Individual

condiment packets, including salt and pepper, are easier to

manage from a health and safety perspective.

Signs and floor decals serve as reminders and help indicate

appropriate safe distancing in lines and direct traffic

flow. Instructions on proper handwashing practices posted

in washrooms also inform and educate customers on proper

safety measures.

“We also closed every other sink in washrooms and removed

cream/sugar stations,” says Teed-Murch. “In addition, we continue

to ensure there’s always a staff member at the entrance of

our plazas to monitor for both face coverings/masks and how

many customers enter/exit the plaza.”

Inventory of supplies and foodservice ingredients have also

greatly fluctuated. While the pandemic has created challenges

in some instances, it has also created opportunity.

Open 24 hours a day, Leslieville Pumps has experienced an

increase in sales of milk, eggs and bread. As grocery stores face

low inventory and long line ups, many customers are purchasing

groceries from local c-stores.

Beaudry has had to be resourceful in ordering supplies and

modifying her menu from time to time due to limited availability

of ingredients. Between flour, yeast, butter and deli meats,

many manufacturers and distribution channels have struggled

to keep up with demand.

“If I’m short of ingredients for a particular menu item one

week, I’ll change it up and wait for the order to come in,” says

Beaudry, who’s had to exercise a high degree of flexibility since

the pandemic.

Enhanced customer service

These new normal conditions have heightened feelings

of frustration and anxiety among many

customers.

In an effort to better manage these situations,

ONroute employees have undergone

extensive training on proper handwashing

protocols, how to implement and handle

mandatory face coverings and various customer

service situations that can result

in some tense interactions. The company,

which has decided to keep its indoor dining

areas closed in order to more efficiently

service customers, reopened outdoor dining

areas when phase two came into effect.

ONroute has implemented contact tracing

procedures for customers who choose to eat

outside as per government protocol. They

also leverage their website and social media

channels as a means of communicating any changes in policies

and protocol with customers.

Beaudry, who has managed the restaurant at the Shell station

for over 21 years has noticed a change in people’s demeanour

since Covid-19. “Unfortunately, there isn’t the usual chatter

there once was and fewer people are smiling, socializing or

even making eye contact.”

While we are facing this pandemic together, the experience

is individually unique on jobs, relationships, social interactions

and lives.

“This reality demands extra respect and kindness towards

each other,” says Teed-Murch. “We are accountable for creating

safe and clean places for customers and employees where

they should be treated with understanding, patience, respect

and kindness, especially during this difficult time.”

Meline Beach is a Toronto-based communications practitioner

and frequent contributor to Convenience & Carwash

Canada. In addition to freelance writing, Meline provides

communications and public relations support to businesses

across Canada. She can be reached at www.mlbcomms.ca.

CONVENIENCE & CARWASH CANADA / 9


Office

403.266.5558

CONTACT: JIM YELLE

Cell

403.589.3121

E-mail

jyelle@mipetro.com

MAPLE RIDGE, BC • LETHBRIDGE, AB • CALGARY, AB • STOUFFVILLE, ON

The most trusted resource for news and information about Canada’s convenience, retail petroleum, and carwash industry.

10 / SEPTEMBER OCTOBER ISSUE

Get social, join our community.


By Del Williams

Carwash Design and

Retrofit Firms Expect

Stellar Support and

Quality Products from

Brush Manufacturers

Specialized brush experience, simplified ordering,

and quick response are a competitive advantage

With new carwashes being built across North America joining the approximately

80,000 professional carwash locations already in existence, according to estimates

from the International Carwash Association, consulting firms that design and remodel

carwashes are in demand.

These companies essentially serve as resellers for carwash

tunnel equipment. But on top of that, they provide expert consultation

services for owners building new carwashes as well

as necessary installation and maintenance for existing locations.

This includes helping to implement best practices and

designs involving architects, engineers, and other industry

professionals.

To do this, the consulting firms not only design and specify

the original equipment in new construction, but also the

equipment for remodels and upgrades. In this regard, they

often work with specific manufacturers of tunnel wash equipment

as well as suppliers of replacements parts such as dedicated

manufacturers of the brushes – cloth, foam, tire/wheel

brushes and detailing brushes.

Spurring interest in such services is the fact that many existing

locations, built decades ago, are aging and in need of

upgrade. Failing to keep up with technology and industry advances

inevitably means falling further behind the competition.

“Owners of established washes are competing with a growing

number of new competitors so they need to refresh their operations

and sometimes even rebrand,” says Dennis O’Connell,

president of Hoffman Services, a company that builds and

remodels carwashes. “Tunnel wash technology has also improved

dramatically so cars can get cleaner, shinier, and drier

than previously possible.”

O’Connell adds that a major factor in the carwash industry

is the current trend toward promoting club memberships,

which often drive retrofits and the implementation of modern

technology.

CONVENIENCE & CARWASH CANADA / 11


The extent of a remodel depends on

the age of the equipment, number of carwashes,

and the budget. In some cases,

small incremental improvements can be

made. In others, all new equipment may

be required.

However, since providing a good, efficient

cleaning is the heart of any carwash

operation, “one of the first things

that gets replaced are the brushes, such

as cloth or foam, which is very noticeable

to customers,” says O’Connell.

“Changing out the cloth or foam is one

of the easiest ways to spruce up the look

of a carwash.”

The visual upgrade is all the more

striking when all the items are changed

at the same time, which can give customers

the impression that you have

invested in brand new equipment to

enhance the wash. Even if this means

switching out some materials before

they are fully worn out, the cost is nominal

in comparison to the benefits which

can include new customers, return visits

and more club memberships.

When this is the case, the choice is to

purchase cloth and foam from the manufacturer

of the tunnel wash equipment,

or to purchase it from dedicated brush

suppliers in the industry.

In selecting a dedicated brush supplier,

O’Connell looks for deep industry knowledge,

quality, ample options, reasonable

costs, and quick response.

“We need a brush manufacturer who

understands the equipment, how the

brushes fit the equipment. We rely on

them to get it right because we are not

necessarily the cloth experts. So, they

need to be available to look at the installation

even if through photos because

sometimes these are very old units. And

they need to make it simple for us to order,”

says O’Connell.

In this regard, Hoffman Services works

with Erie Brush, a supplier to the carwash

industry since 1948. The brush manufacturer

provides carwash consultants

and owners with a variety of supplies for

conveyor tunnels, rollover, express drivethrough,

and self-service washes for all

major equipment OEMs. This includes

cloth, foam, hog’s hair brushes, tire/

wheel brushes, detailing brushes, etc.

Although standard brushes, cloth and

foam are offered, the manufacturer is

also known in the industry for providing

customized brushes and a broad assortment

of materials, designs, and colors.

Erie Brush was run by carwash legend

Dan Pecora, who was inducted into the

EXPO

Save the Date!

February 16-18, 2021

KEYNOTE: TREY GOWDY

Four-term Congressman from South Carolina and Fox News contributor

Trey Gowdy served eight years in the US Congress, participating in some of our country’s

most significant and high-profile investigations. While in Congress he served on

the Judiciary, Oversight and Government Reform, Intelligence, Ethics and Education

and Workforce Committees. He ended his political career in 2018, returning to his home

state to practice law and speak on legal issues he considers important to our country.

He is currently serving as a FOX News contributor.

12 / SEPTEMBER OCTOBER ISSUE

Come and join us at The Mirage to hear Keynote Trey Gowdy

speak on the issues of the day!

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CONVENIENCE & CARWASH CANADA / 13


2020 International Carwash Association

(ICA) Hall of Fame shortly before his

passing. Now the company is run by his

son, Robert Pecora, who is continuing

the family tradition of innovating some

of the industry’s highest quality brushes

as company president.

“Robert is modernizing the way Erie is

operating to make it easier for his distribution

partners to do business with

him,” says O’Connell. “He is simplifying

the ordering process, revising his pricing

for distributors, and stocking the

more commonly sold cloth to expedite

delivery.”

Because the carwash equipment and

consumable supply industry continues

to innovate and evolve, O’Connell looks

for deep product expertise in a brush

partner than can help to improve cleaning

and operational efficiency.

“There are a lot of new products out

there. With a company like Erie Brush

with decades of expertise, we can talk

about the different types of cloth, different

patterns and

“IF I NEED SOMETHING, I PLACE A CALL, SEND AN EMAIL OR TEXT,

I WANT MY SUPPLIER TO GET BACK TO ME QUICKLY. WE ARE

COMPETING FOR BUSINESS, SO IF IT TAKES US THREE DAYS TO

GET BACK TO A CUSTOMER INSTEAD OF ONE DAY, WE COULD

LOSE THE SALE.

material compositions

that

result in better

performance for

our carwash customers.

That is

the kind of support

we need,” says O’Connell.

Of course, cost plays an important

role in any decision.

“If you examine the costs, you also

have to figure in your time. If I call a

brush supplier, give them an equipment

model, and ask for the appropriate

cloth and they say, ‘this is what you

need and this is the cost,’ I’m finished. I

want a quick, simple transaction,” says

O’Connell. “On the other hand, if I have

to make the same call and spend time

working with the supplier to figure out

exactly the right type of cloth that is

much more costly than a single phone

call transaction.”

Finally, O’Connell seeks immediate

responsiveness in a supplier so he

can respond in kind to his carwash

customers.

“If I need something, I place a call,

send an email or text, I want my supplier

to get back to me quickly. We are

competing for business, so if it takes

us three days to get back to a customer

instead of one day, we could lose the

sale. So, working with a supplier that

responds quickly is a competitive advantage

that can win us more business,”

concludes O’Connell.

Del Williams is a technical writer

based in Torrance, California. For more

information, e-mail sales@eriebrush.

com or visit www.eriebrush.com.

MEET THE SMOOTHEST TASTE

Acqua Panna Trademarks are owned by Sanpellegrino S.P.A., San Pellegrino Terme (BG), Italy and used under licence. © 2020 Sanpellegrino

14 / SEPTEMBER OCTOBER ISSUE


Register

Now!

Women in

carwash

We invite you to join us in

Fort Lauderdale, Florida for the

3 rd Women in Carwash conference

January 18 – 20, 2021 at the beautiful B Ocean Resort.

In the ever-changing carwash industry, women are rapidly emerging as

some of the most forward-thinking leaders.

What is also exciting is that a growing number of men are welcoming and actively supporting this change.

The first two Women in Carwash conferences recognized and celebrated this exciting

development to the delight of our guests who found it very valuable, informative, ground-breaking, and

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upcoming conference.

Come and join us for this, our 3 rd conference!

For more information and to register please contact:

Andrew Klukas

phone: 1-778-772-3057

email: andrew@womenincarwash.com

Brenda Jane Johnstone

phone: 1-204-489-4215

email: bjj@womenincarwash.com

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CONVENIENCE & CARWASH CANADA / 15


Forecourt Insight

By Ed Kammerer

Turning Increased Speed

at High-Volume Fueling

Sites into a Quicker ROI

YOU CAN FORGIVE THE DRIVER OF A LONG-HAUL 18-WHEELER IF, AS HE

WAITS FOR HIS 120- TO 170-GALLON FUEL TANKS to be refilled at a service

station, he channels his inner fighter pilot. You know: “I feel the need, the need for speed.”

Unfortunately, other than watching Top Gun for the umpteenth time, that request will

likely go unheeded if he is refueling at a truck stop or large hybrid convenience store that

has been outfitted with truck lanes, but features a fueling system that caters first and

foremost to the refilling rates of automobiles.

16 / SEPTEMBER OCTOBER ISSUE


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Watching from inside the store, the

site operator can sympathize in many

ways with the driver. When he looks

out his window and sees a line of trucks

waiting at the fuel island, he’d probably

wish that they could be refueled faster,

which would increase throughput while

lessening the frustration that comes with

waiting in line, which, in turn, would lead

to higher revenues for his site.

In the end, both the driver and the

fueling-site operator have the same

goal: optimize their return on investment

(ROI). For the driver – whether

an owner-operator of his rig or an employee

of an over-the-road trucking

company – this means spending as little

time as possible idled and more of it on

the road, which will let him satisfy the

strict demands of his delivery schedules,

resulting in a better ROI for him and his

clients. For the site operator, a fueling

site that reliably and efficiently meets

the needs of its customers will attract

more of them, which will shorten the

time needed for the operator to experience

a true ROI for his efforts.

The Need For Speed

As mentioned, speed can play a major

role in aiding both parties. Specifically, it

can do so in three areas:

• Installation: A fueling system that can

be installed quickly and with little to

no need of in-the-field fabrication in

the form of drilling, installation of entry

fittings, preparing fiberglass joints,

connecting, welding and gluing means

less downtime and lost revenue for the

site operator

• Fueling: Trucks that sit at a fueling

island for an extended period of time

are not on the road making deliveries;

getting drivers into and out of the fueling

station quicker enables them to

do their job more efficiently and costeffectively,

which should be a priority

for the station operator

• Maintenance: Fueling systems are

fine-tuned operational ecosystems

that have most of their critical components

buried out of sight; identifying

a system that allows easy access

to underground equipment will make

maintenance, inspection, repair and

part replacement, if necessary, easier

to perform

If the fueling site is able to optimize

the speed of installation, fueling and

maintenance, the operation will be able

to satisfy the basic needs of the operator

and the drivers that frequent the site

– with an optimized ROI the ultimate

reward.

To The Rescue

In 2008, OPW, Smithfield, NC, changed

the retail-fueling business with the

introduction of the FlexWorks Loop

System. The loop system consists of a

collection of pre-fabricated underground

fueling equipment that needed little, if no,

in-the-field construction before it could

be installed into the ground, with all postinstallation

inspections, maintenance,

repair and parts replacement able to be

performed aboveground.

Specifically, the system offered the following

benefits to its users:

• All sumps are pre-assembled and

tested at the factory, eliminating field

fabrication and potential installation

errors

• All piping connections are accessible

through shallow sumps that can be

reached from the surface, meaning no

concrete needs to be broken, removed

and repoured when component repair

or replacement is needed

• Continuous piping runs eliminate connection

points buried in the ground

• Double-wall couplers have builtin,

permanent test ports for easier

monitoring

• Piping is installed in access pipe and

can be removed, checked and replaced

through the sump opening without

removing the dispenser or breaking

concrete

All told, the loop system was a revolutionary

innovation – the fueling industry’s

first true plug-and-play fuel-delivery

system, one that combined hassle-free

component inspection with streamlined

installation, maintenance and repair.

Since the introduction of the loop

system, the retail fueling landscape has

evolved, with a noticeable increase in the

number of high-volume fueling sites that

are now in operation. Namely, these sites

are the large truck stops that can feature

10 to 20 fueling lanes and hybrid c-stores

that offer a combination of traditional

automobile fueling islands and trucksonly

fueling lanes

To meet the needs of these locations,

in 2019 OPW launched the HiFlo Loop

System, which takes the components

of the original variation and supersizes

them so they can deliver higher flow

rates – all while maintaining the original

system’s streamlined installation, operation,

monitoring, maintenance, repair

and replacement capabilities.

The upgraded components in the new

High-Flow Loop System include:

• Pre-fabricated loop sumps that accommodate

high-speed dispenser

footprints, which allow high-volume

CONVENIENCE & CARWASH CANADA / 17


flow rates while enabling fuel dispensing

on both sides of trucks, including

a satellite lane

• two-inch 10 Plus Shear Valve that

matches up with high speed two-inch

dispenser inlets while offering all the

benefits of the traditional OPW 10

Plus Shear Valve

• three x six-inch double-sided hybrid

entry fittings (HEF) that provide double

containment protection to prevent

fuel contamination and groundwater

intrusion

• three-inch UL971-listed coaxial double-wall

pipe that is easy to install,

requires no adhesive or welding, and

eliminates leak points, exposed joints

and fittings buried directly in the

ground with no protection

• three-inch double-wall, stainless-steel

pipe couplings (DPC) that eliminate

the need for rubber test boots and

the trimming back of secondary jackets,

while allowing for continuous

monitoring

• six-inch access pipe that resists crushing

and allows easy access and pipe

retraction for maintenance, repair, removal

and replacement without ever

breaking concrete or the need to remove

a dispenser from the island

All of these components are pre-fabricated

and pre-assembled at the factory,

which makes them ready to be placed

in the ground when they arrive at the

fueling site. This eliminates the need

for labor-intensive drilling, connecting,

welding and gluing of the system components,

meaning that an installation operation

that used to take upwards of two

weeks can now typically be completed in

one full day – which is the truest definition

of optimized speed in applications

like these.

Conclusion

Audiences around the world have been

thrilled by the exploits of Maverick,

Goose and Iceman and their “need for

speed” in the 34 years – can it really be

that long ago? – since the original Top

Gun was released. With the introduction

of the HiFlo Loop System from OPW

Retail Fueling, high-volume fuel-site

operators and the long-haul drivers who

• 3" high-volume FlexWorks

flexible pipe with a new

double-wall stainless steel coupling

and integrated test fixture

• 2" 10Plus emergency valve

patronize their sites are now able to fill a

similar speed need at the fueling island,

with a quicker ROI the desired payoff.

Ed Kammerer is the director of global

product management for OPW, based

in Cincinnati, OH, USA. He can be

reached at ed.kammerer@opwglobal.

com. For more information on OPW, go to

OPWGlobal.com.

The Loop

System

delivers

cost-savings

and high

performance

• 6" access pipe to allow easy

retractability of a larger diameter

primary pipe

• A new loop sump design to

accommodate high flow dispensers

and satellite applications

opwglobal.com/loopsystem

18 / SEPTEMBER OCTOBER ISSUE


Soweto, by B. Christmas, 2011

By Bob Chrismas

The

Freedom of

Convenience

Have you ever stopped to think

about how much freedom we

Canadians have, in relation to other

countries, but also in the context of

our own history? At any moment,

in any developed area of Canada,

we can choose to pop down to the

corner store with no thought of

being arrested by corrupt soldiers

and police, stepping on a landmine,

being attacked by marauding

criminals, or poisoned by poorly

regulated products. This is not the

case in many other places in the

world. Reflecting back on my own

life, having been born and raised

in Canada, I’ve had an interest in

justice and protecting peoples

rights; I’ve worked my entire adult

life in peace-keeping and law

enforcement, first for several years

as a soldier, then five years as a

sheriff, and now in my 31st year of

policing. I’ve seen a lot of change,

and completing my PhD in peace

and conflict studies as well as some

of my travels have given me some

perspective on how fortunate we

are in Canada. At the same time, it is

difficult to acknowledge that there

are still people living in many places

without clean running water or the

living standards that are enjoyed

by most Canadians. In the case of

many of Canada’s isolated reserves

it is still not worked out how to

get healthy reasonably priced

foods in to them. Many people are

forced to pay exorbitant prices for

food and the overall desperation

of poverty and hopelessness

plays a significant part in high

suicide rates and violence. I saw

similar effects of colonization and

settlement in 2011, when I had

the transformative experience of

travelling across South Africa.

CONVENIENCE & CARWASH CANADA / 19


Dharavi slum, Mumbai, by B. Christmas, 2011

Millions of people still live in the South

African townships. The picture I took

in Soweto (South West Township),

Johannesburg, where one million

people live mainly in tin shanties

that flood whenever it rains. When

work colleagues smell smoke on you,

they know you live in a shanty with a

small firepit for cooking. When I was

in Cape Town, several xenophobic

killings occurred; these involve attacks

on people who migrate from poorer

parts of Africa, sometimes starving,

and are viewed as threatening to take

work from people who already live in

South Africa – so they are attacked and

sometimes killed. Undoing the impacts

of colonization has many similarities

from South Africa to Canada, but there

are also many differences. In Canada

a growing community of immigrants

from England and France eventually

marginalized the relatively small

Indigenous population. In South Africa

the opposite occurred as a small white

community tried, through extreme

violence, to oppress a much larger

black Indigenous population. In both

countries, however, the Europeans were

motivated to stay and keep reaping the

natural resources for export.

For the most part, however, the standard

of living in Canada is high and

people are immigrating here from all

over the world. The Canadian government

is currently expecting one million

people to immigrate to Canada over a

three-year period from 2019 to 2021.

Most will have increased security and

freedom in Canada. Many are highly

educated, with credentials that are unrecognized

when they move; many will

work in the convenience store industry.

Many will experience greater freedom to

participate in democracy than they had

in their country of origin. In Hong Kong,

for instance, people are still fighting for

the right to vote. In 2014 I was there for

a conference, to speak about my first

book on policing, and the protests were

20 / SEPTEMBER OCTOBER ISSUE


People gather plastic from all over Mumbai to sell for recycling, and the street

laundry cleans the linen for nearby hospitals and many residents of the city.

going on. The protests were over the

right to vote democratically. Mainland

Chinese government had directed that

only mainland leaders could be elected.

We (my wife Barb and my two daughters

and I) took a train into nearby Shenzhen,

in southeastern mainland China. Many

people from Hong Kong commute to

work in factories in Shenzhen and hundreds

of commuters were carrying large

cans of baby formula under their arms;

at the train platform in Shenzhen hundreds

of people converge on the arriving

commuters and purchased the baby

formula from them. We learned that

people in mainland China did not trust

the baby formula that is supplied by the

government, as there had been a massive

scandal in which baby formula had been

laced with chemicals that made babies

sick. It made us realize how lucky we are

that we have no such concern when we

go to the corner grocery store in Canada.

In a modern world of expedience and

convenience some areas of the world lack

the accessibility to these comforts and

amenities. The Dharavi slum in Mumbai

(picture taken by me in 2017). Over one

million people live in the slum, which is

in the middle of the city. The interesting

thing about Dharavi is the industry that

residents have built around it. People

gather plastic from all over Mumbai to

sell for recycling, and the street laundry

cleans the linen for nearby hospitals and

many residents of the city. Our travels

(my wife Barb and I) in India have driven

home for me the disparity that still exists

in the world, and how fortunate we

are in Canada to live comfortably and,

for the most part, not have to struggle

every day just to survive. In India, one

billion people coexist, many with almost

no money and barely able to make it day

to day. The freedom of convenience is a

foreign concept for many. In a way, convenience

stores are a symbol of our success

in the global north, a trademark of our

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CONVENIENCE & CARWASH CANADA / 21


Hong Kong protests, by B. Christmas, 2011

The fact that the convenience industry thrives amongst the continued growth of

giant box store chains proves that it is here to stay, a vital employer, service provider,

and a symbol of our freedom.

high standard of living.

As a child, growing up in central

Canada, I recall scraping up some

change, by collecting bottles to return,

and then going to the local corner store

to buy candy. I could get three jawbreakers

for a penny. There were no massive

box stores and large grocery stores were

pretty scarce over 50 years ago. We got

a lot of our daily staples and drinks at

the corner store, and there was one

within walking distance in most neighborhoods.

Over time it seems the convenience

store has evolved to being the

stores that are open when the large box

stores are closed, and for when it is just

too inconvenient to drive to the larger

store. Cities in north America have developed

with highway systems that require

people to have a car, so getting to

the large box store requires a car, even

if you live close to it. The convenience

store also often fills that gap. Everyone

needs a car in modern Canada; hence

the growth of the carwash industry as

well. So, it seems the convenience store

remains an important part of our social

fabric, just changed slightly over time.

The fact that the convenience industry

thrives amongst the continued growth

of giant box store chains proves that it

is here to stay, a vital employer, service

provider, and a symbol of our freedom.

Perhaps a measure of our successful

reconciliation in the future will be when

the same conveniences are available in

every corner of our great nation.

Bob Chrismas, Ph.D., is an author,

scholar, consultant, passionate speaker

and social justice advocate police

professional with internationally

recognized expertise in community

engagement and crime prevention. An

advocate for social reform, he has

written and speaks extensively on

innovative trends in policing, community

partnership and governance. Visit Bob

at BChrismas.com.

22 / SEPTEMBER OCTOBER ISSUE


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24 / SEPTEMBER OCTOBER ISSUE


By Angela Altass

HUSKY’S

EXPERIENCED AND

KNOWLEDGEABLE

TEAM PUT THEIR

SKILLS TO WORK

TO CREATE A

UNIQUE, STANDOUT

SITE IN THE ICONIC

RESORT TOWN OF

BANFF, ALBERTA.

New Husky Site

Basks in Banff’s

Beauty

“When we developed Banff, we

decided to stand for a few very important

features,” says Joel Skulsky, Husky’s

director of retail. “We wanted great

washrooms, not just the best gas station

washrooms, but the best washrooms in

Banff. We wanted to offer a fantastic hot

beverage and food service program, and

we wanted to appeal to residents and

visitors alike with a store that has unique

amenities like bike repair stations. And,

there is nothing like warming up next to

our fireplace after cross-country skiing

along the trails that run right to our door.”

Located within Banff National Park,

the development project faced some interesting

challenges, but the Husky team

was up to the task.

“Building in a national park, it took

more time than usual to get the appropriate

development permits in place,”

says Skulsky. “But once everything was

approved to move forward, with a great

project team and great contractors we

broke ground May 2019 and were able

to open relatively quickly in February

CONVENIENCE & CARWASH CANADA / 25


“FROM THE MURALS ON THE WALLS INSIDE,

WHICH WE COMMISSIONED A LOCAL ARTIST

TO CREATE, TO THE BIKE REPAIR STATION

OUTSIDE, THERE IS NO OTHER HUSKY STATION

LIKE THIS ONE,”

2020. Throughout the process, the Town

of Banff and the people at Parks Canada

were all very cooperative. There were no

challenges in the project that the team

couldn’t overcome.”

The project has some interesting design

elements.

“Of course, the Banff location needed

to have that Rocky Mountain theme to

fit with Banff ’s spectacular surroundings,”

says Skulsky. “I think we achieved

our design goal in both the interior and

exterior of the site. There’s a fireplace inside

the seating area that really gives it

that mountain chalet feeling. We made

sure that if people wanted to linger or

rest, there were charging stations, comfortable

seating, free water filling stations

and all the amenities needed to

help customers feel comfortable.”

Husky has owned the property at 601

Banff Avenue for decades and Skulsky

says they wanted to do something

unique that not only represented Husky

but also the beauty of Banff.

“You can’t compete with Banff ’s beauty,

but in our own way, we felt it was important

to complement the surroundings

and welcome people with something

that would make both Banff residents

and Husky proud,” says Skulsky.

“From the murals on the walls inside,

which we commissioned a local artist to

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26 / SEPTEMBER OCTOBER ISSUE


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CONVENIENCE & CARWASH CANADA / 27



create, to the bike repair station outside,

there is no other Husky station like this

one,” Skulsky says. “We also partnered

with a great local vendor, Evelyn’s, to

supply our coffee program. We worked

closely with Evelyn’s to ensure we captured

the spirit of their brand offering

inside a Husky store.”

Skulsky says he feels very proud of

what has been accomplished at the Banff

location.

“Through the collaborative efforts of

the contractors, suppliers, and Husky’s

people, we have come up with a tremendous

site in one of the most beautiful

places in the world,” says Skulsky. “Our

retailer, Rajni Chowdhary, was a big part

of the development of the Banff site and

is a valuable member of our network.

Rajni is doing a terrific job representing

the values of Husky to the community of

Banff. She started as a store manager in

Calgary and it was always a dream of hers

to run her own site. That dream became

a reality at Banff and we are proud to

have her as part of our organization.”

Husky has received positive feedback

from customers and Banff locals about

how well the development fits into the

community.

“We are honoured to have kept to

the heritage of the community,” says

Skulsky. “As one of the first businesses

you see as you enter Banff, we wanted to

build something that communicated to

visitors that they have arrived at a very

special place,” says Skulsky. “I think we

achieved that goal.”

CONVENIENCE & CARWASH CANADA / 29


Proudly Canadian

By Angela Altass

Proudly Canadian

Husky Builds on

Reputation

Husky – it’s a proudly Canadian business with a great reputation that is well known

to branded dealers and customers alike.

“Husky is different than a lot of other fuel and convenience retailers,” says Joel Skulsky,

Husky’s director of retail. “We believe in being an important part of, and contributing to,

the communities we serve, and we believe in building strong relationships with our retailers

and branded dealers. Communication is key. Our retailers have a voice and we’re

very proud of the strong business bonds we’ve established with them. We’re Canadian

and we’ve been proudly part of the fabric of Canada for more than 80 years.”

30 / SEPTEMBER OCTOBER ISSUE


Proudly Canadian

Bayside Travel Centre, Afton Station, Nova Scotia

Many Canadians have fond memories

of family travels across Canada by car

and making a Husky travel centre a destination

stop, says Mike Santry, business

development manager for Husky’s retail

and commercial businesses. Santry recalls

that “here in Canada – it’s Husky,”

was, at one time, the company slogan.

Husky’s team has a reputation as

trusted, knowledgeable advisors to

branded dealers, says Santry. “When the

branded dealer succeeds, we succeed.”

And thanks to a recent agreement

with Imperial, Husky can also represent

the Esso brand, and does so exclusively

in the truck transport business, further

contributing to opportunities.

“We’re proud to represent the Esso

brand, which also has deep roots in

Canada,” says Santry. “The fact that

experienced Husky personnel can support

two major, recognizable brands

provides a level of trust and comfort

that you don’t always find in business

relationships. Potential branded dealers

are aware that there’s strength and opportunity

in either brand.”

Although the world is navigating in

unprecedented times as the COVID-19

pandemic continues to impact lives and

businesses, Husky continues to emphasize

the importance of communication

with its network, even if that means

some adjustments are required.

“First and foremost, health and safety

Silver Creek Travel Centre, Hope, British Columbia – interior.

“We’re proud to represent the Esso

brand, which also has deep roots in

Canada,” says Santry.

is at the forefront of our minds,” says

Skulsky. “As a result, we’ve modified

the way we do business but we’re still

finding effective ways to communicate.

We’ve built a solid reputation with our

branded dealers and we can still be productive

and collaborative with our dealers

even if we can’t meet face-to-face.”

Santry says getting to know people

has been a key element to his personal

success and it has been challenging during

the pandemic to not be able to sit

across a table from people to learn more

about them.

“We’ve adapted with more regular

touchpoints by teleconference

and Skype meetings,” he says. “We’ve

developed a cadence with weekly meetings

with all stakeholders: construction,

operations, training and marketing. And,

for any new branded dealer, we include

Husky’s subject matter experts, for instance,

the manager of our loyalty program

or a category manager specializing

in merchandising, to help with the onboarding

process.”

Santry continues to strongly believe in

the importance of getting to know the

people across the business in order to

leverage their strengths to help branded

dealers succeed.

“I have been with Husky for close to

two decades. I’ve enjoyed many different

roles and maintained close connection

CONVENIENCE & CARWASH CANADA / 31


Proudly Canadian

“The fueling industry

will evolve and

we will continue

to partner with

progressive and

innovative branded

dealers who are also

ready to evolve.”

with those I’ve met along the way,” he

says. “Having such a strong network has

been critically important in this position.

I’ve relied on the expertise and assistance

of others across many channels

to help support our new branded dealers.

Not everyone opening a gas station

has petroleum operations experience,

let alone food service, category management

or point-of-sale experience. We’re

able to offer that assistance from a variety

of resources, up to and including hiring

personnel who were once retailers

within our own network.”

Husky continues to evolve its processes

to ensure a smooth handoff from the

contract stage to operationalizing a site,

says Santry, who foresees continued network

growth in Husky’s future.

“The fueling industry will evolve and we

will continue to partner with progressive

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32 / SEPTEMBER OCTOBER ISSUE


Proudly Canadian

and innovative branded dealers who are

also ready to evolve,” he says.

Skulsky agrees that the company looks

forward towards continued growth.

“We want to continue to grow our

branded dealer network,” says Skulsky.

“As the industry progresses, so will we.

We see tremendous opportunities to attract

entrepreneurs to our network under

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CONVENIENCE & CARWASH CANADA / 33


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34 / SEPTEMBER OCTOBER ISSUE


By Dave Bowen

How

Lighting and

Technology

Can Help Stop

Covid Spread

We live in very different

times and circumstances

these days and

unfortunately it appears

this will go on for some

time. It is one thing for

governments and cities etc to

flatten the curve and get back

control but it is another thing to

prevent it from coming back or

re-starting.

CONVENIENCE & CARWASH CANADA / 35


Everyone knows about

temperature reading

guns but it is difficult

for small business to

have someone at the

door all day and night

applying the gun or

doing it at the counter

doesn’t work as they

have already entered

the store. Our Thermal

Camera Facial

Recognition device

is slightly larger than

an iPhone and is a

standalone unit that

can be placed right at

the front door.

There is no certain guarantee at the

moment of how to eliminate the virus

short of a vaccine but there are other

technologies that can certainly help

protect you, your family, your customers

and your suppliers delivering your instore

stock.

We all know masks are number one

on the list as well as sanitizer and

hand washing but what good is all this

if someone is already infected but not

showing real symptoms? This is where

technology can help.

Everyone knows about temperature

reading guns but it is difficult for small

business to have someone at the door

all day and night applying the gun or

doing it at the counter doesn’t work as

they have already entered the store. Our

Thermal Camera Facial Recognition device

is slightly larger than an iPhone and

is a standalone unit that can be placed

right at the front door. When a client

enters, they simply step in front of the

TCFR unit which will take their temperature

and facial recognition if needed.

This is wireless Bluetooth technology

so the info automatically goes to the cashier

or manager. They get a temperature

readout and if ok the person is allowed

in. However, if they have a temperature

an alarm will sound and that person is

stopped from entering. Facial recognition

can be used for employees, suppliers

delivering and frequent visitors so they

can safely be tracked over time.

The TCFR can be programed to meet

any of your needs depending on the application

and location and it gives your

customers the confidence that you are

doing as much as you can to protect

them and they will appreciate your

efforts.

Our UV lighting fixture is designed

for quick sanitation of any space big or

small and offers 360 degrees of disinfection

and sterilizing. The UVC has been

used by hospitals and has now been designed

for retail and commercial applications.

It is very portable can be moved

from area to area, your retail space then

back into your product storage area, etc.

The 55-watt UVC effectively eliminates

bacteria, viruses and mites and can cover

an area of up to 196 square feet with

a 14-foot radius and offers settings of

15/30/45 and 60 minutes. You simply set up the UVC in the

centre of the area and switch it on, it has a 10 second delay

warning sound to allow you to vacate the room. Once the unit

has completed the time period you assign you wait for 30 minutes

for the disinfection odour to dissipate and you are back in

business just that quick with a completely sanitized space safe

and ready for business.

The 3rd main item we focus on against COVID is sneeze

shields. A lot of people just go to the local hardware store and

buy a piece of plastic, get out the duct tape and hang it or fasten

it to the counter. However, to properly protect yourself a

Covid manufactured shield is available that offers the ultimate

in protection for you and your client. It is not just having any

old plastic between you and the client but proper thickness is

important, the bottom opening for payment or passing goods

through is key as well to stop transmission. One other feature

overlooked is the fact that certain versions of the shield come

with sides, again very important as droplets go around corners!

Once airborne, they can easily come around the side of the

shield so many customers are going with the side shield.

One other important lighting-based technology is digital see

thru signage for safety and protection. This is an illuminated

sign with graphics that hangs in your store front window, from

the outside it appears as a normal sign, but looking from the inside

out you can see clearly right through the sign to the pumps

and see what everyone is up to. This may not seem like a Covid

related product but it is as you can maintain your ad value but

also see if anyone coming in has a mask on. Do they appear

healthy and safe? As well, studies are now suggesting unfortunately

thefts will be on the rise due to high unemployment

To properly

protect yourself a

Covid manufactured

shield is available that

offers the ultimate in

protection for you

and your client.

36 / SEPTEMBER OCTOBER ISSUE


and increased crime so you need every advantage you can get.

All of the above products are long term technology as there is

a feeling that there is going to be a lot of new “norms” and have

these products in place will be for years not months. Canada is

slowly recovering but we’re not there yet and hopes are high we

don’t have second wave. However, until a vaccine is created no

one knows what the future holds so the old adage better safe

than sorry is more important now than ever.

As lighting specialists, we are always looking for other technologies

to compliment what we do with canopy, site and

interior lighting and the technologies above are just a few to

help towards one stop shopping. Naturally masks, face shields,

sanitizer and dividers are all part of what we incorporate with

everything else we do the challenge now is supply and demand

from a changing world, please stay safe everyone.

Digital see thru signage for safety and

protection. This is an illuminated sign

with graphics that hangs in your store front

window, from the outside it appears as a

normal sign, but looking from the inside out

you can see clearly right through the sign to

the pumps and see what everyone is up to.

Dave Bowen is president of Roctan 2000 Ltd with over 40

years in the lighting market and extensive experience in LED

lighting technology and associated products in the retail

petro/c-store and commercial markets. Contact Dave at

db@roctan2000ltd.com or call 548-888-1113.

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CONVENIENCE & CARWASH CANADA / 37


By Meline Beach

McDougall Energy –

Three Generations of

Growth and Success

A new division with the Addition of Edward Fuels

38 / SEPTEMBER OCTOBER ISSUE


Bryan and Joy McDougall

Bryan McDougall in Truck

McDougall Energy Inc., based out of Sault Ste. Marie, is one of Canada’s

success stories in the petroleum industry. Its roots and loyalty to Imperial

Oil date back to 1949 with Allan McDougall. The privately-owned, family

business, now in its third generation, has been on a growth trajectory

for years and shows no signs of slowing down. Not even a pandemic has

Bryan McDougall and his dad Allan

stopped them from expanding their business.

As one of the largest integrated

distributors of Mobil lubricant products

and Esso fuel in Canada, McDougall

Energy has enhanced its value

proposition with its latest acquisition

of Edward Fuels Limited (“Edward

Fuels.”) The acquired company will

operate under its existing name and

management, and function as a division

of McDougall Energy. Together, they

offer more than 140 years of business

experience.

“We want to continue to grow organically

and through acquisitions,” says

Darren McDougall, Allan’s grandson

and current president of McDougall

Energy. “We are particularly interested

in businesses that help us grow our platform,

extend in new geographic areas

and are the right cultural and strategic

fit.”

These are just some of the factors

behind any merger and acquisition.

Business model and mix, shared knowledge

and experience, brand value and

intellectual capital are other factors.

“In every acquisition, we view the

opportunity from a macro level and

long-term view,” says McDougall, who

has expanded the business across

Ontario, British Columbia and, most recently,

Alberta. “We look at the best ideas,

we learn from them and adopt them as

best practices on both sides of the business.

With regards to Edward Fuels, I’ve

known Don, the president for 25 years

and have the greatest respect for him

and the phenomenally-successful business

he has built.”

Edward Fuels, based out of Goderich,

Ontario, has grown to become one of

the largest independently owned petroleum

distributors and marketers of Shell

branded products in Ontario. With over

70 years of experience in the fuel distribution

industry, Edward Fuels is a household

name in the communities they

serve throughout southwestern Ontario,

as well as Manitoulin Island area with

Manitoulin Fuels. The company, which

also wholesales to both retail and commercial

fuel customers in southwestern

Ontario through Petroline Petroleums,

has demonstrated a level of expertise,

reliability and community engagement,

that McDougall Energy looks forward to

continuing.

McDougall Energy currently operates

in three business segments: Retail

gasoline; business to business, including

agriculture, mining, trucking and manufacturing;

and residential heating with

oil and propane. Through Edward Fuels,

McDougall Energy is now servicing the

aviation sector, including rural airports

with aviation gas and jet fuel. This new

sector supports the company’s diversification

strategy and strengthens its

competitive position in the petroleum

industry.

Part of McDougall’s competitive advantage

is attributed to its proprietary

brand called The Pump, launched 10

years ago. This in-house brand enables

their retail petroleum customers the option

to sell fuel under a custom name.

“We try to give our customers a full

suite of offering across all segments,” says

McDougall. “The Pump option enables

independent petroleum retailers, most

commonly in rural communities, an opportunity

to enter the market, amongst

the big brands, and a carve a name and

reputation for themselves.”

McDougall Energy services a large

number of these independent brands

within its customer base. Many of these

gas stations include carwashes and

CONVENIENCE & CARWASH CANADA / 39


40 / SEPTEMBER OCTOBER ISSUE


“The McDougall family is one that we are proud to

partner with, and they’ll honour the family values

that our customers have come to know and trust.”

c-stores, which have an in-house foodservice

program or branded QSR.

While it’s not standard to have two

big brands in one portfolio, referring to

Shell and Esso, McDougall is pleased to

maintain customer relationships that

Edward Fuels has fostered over the years

and kindly welcome over 100 employees

to the team.

As stated in its press release: “This is

an exciting opportunity for us to grow

the McDougall Energy family business

thanks to the support of a great

team and a continued focus on providing

quality products and services. The

teams at Edward Fuels and Manitoulin

Fuels are very dedicated to their communities,

and we will honour their reputation

and continue to foster the business

as it grows.”

The transition should be seamless as

both companies share a similar story.

They’re multi-generational, have strong

family values, are entrepreneurial-spirited

and community-minded.

“As a family-owned business, our values

and pledge to our customers are

engrained in all that we do – this will not

change,” said Don Edward, president

of Edward Fuels, Manitoulin Fuels and

Petroline in its press release. “I am excited

about the future and what it means

for our customers, team members, and

our communities, with McDougall

Energy leading the way. The McDougall

family is one that we are proud to partner

with, and they’ll honour the family

values that our customers have come to

know and trust.”

Principled by family values, McDougall

Energy is true to its word. The company

has achieved a number of industry and

business accolades, including a platinum

member designation with Canada’s Best

Managed Companies for the past nine

years in a row. To achieve and maintain

platinum member designation, the company

must demonstrate a commitment

to strategy, capability and sustainable

growth. McDougall Energy attributes

this recognition to its most valuable resource

– their dedicated employees, who

are committed to their customers and the

communities in which they live and work.

With a “give where you live” mindset,

McDougall Energy and its divisions support

a number of community charities

CONVENIENCE & CARWASH CANADA / 41


Seeing is

believing

DFS Anthem UX

user experience platform

COMING TO CANADA IN 2021

www.doverfuelingsolutions.com/AnthemUX

42 / SEPTEMBER OCTOBER ISSUE

© 2020 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other

trademarks referenced herein are trademarks of Delaware Capital Formation, Inc./Dover Corporation, Dover Fueling Solutions UK Ltd.

and their affiliated entities, registered or claimed in the United States and various other countries. Not available in all regions. 05Aug20


McDougall Energy and its divisions

support a number of community charities

and give back through contributions inkind

and volunteer time.

Top to bottom: Algoma U Award Gala, Edward Fuels Shell Dealer,

Wikwemikong Food Bank, C-Stores Care

and give back through contributions in-kind and volunteer

time. Through its Community Investment Program, the company

focuses on the following areas: green (environment); education;

health; recreation, arts and culture; and Indigenous

communities.

To customers and communities, McDougall Energy and its

divisions continue to provide essential services and support

during this pandemic. The company’s entrepreneurial spirit,

family values, resilient energy and dedication to service excellence

serve as a great foundation for continued success today

and well into the future.

Meline Beach is a Toronto-based communications practitioner

and frequent contributor to Convenience & Carwash

Canada. In addition to freelance writing, Meline provides

communications and public relations support to businesses

across Canada. She can be reached at www.mlbcomms.ca.

CONVENIENCE & CARWASH CANADA / 43


“Sign, sign, everywhere a

sign

Blockin’ out the scenery,

breakin’ my mind

Do this, don’t do that,

can’t you read the sign?”

-Five Man Electrical Band,

Signs

By Jennifer Henderson

THE FOUR Cs OF

Effective Point-Of-Sale Signage

We expect signage, both digital and print, to do a lot of heavy

lifting for us–tell customers what to do (and not do), push

products and services, including upselling and cross-selling,

and reinforce our brand in their mind. Creating high-impact,

memorable, effective signage that spurs action and cuts through

visual clutter is as much a science as it is an art, which means

that it can be broken down into a number of tried and true

principles. To that end, here are the four Cs or key factors to

consider when creating point-of-sale signage that drives results.

Concise

When it comes to content on signage, less is more. To quote

Paul Rand: “A good designer knows how to put information into

the design; a great designer knows which information is not

necessary.” Whether you’re trying to capture people’s eye while

they’re pumping gas, standing in line at a register, or waiting

to use a pay station, you can’t count on having more than a few

seconds of their attention and it may not be undivided. Opt for

clear, bold visuals and minimal text, just enough to get your

message across. Think of the simplicity of a STOP sign, a banner

that reads OPEN draped across the front of a new restaurant

or the image of a cigarette with a red line slashing through it.

They’re all clear, concise and easy to interpret.

Contextual

Signage doesn’t exist and shouldn’t be designed in a vacuum.

What matters equally to the content of the sign is the context

in which it will be viewed. How close will the customer be to

the signage? Will they be looking at it from their car? At what

time of day are they most likely to be seeing the sign? What else

will they be doing at the time? What other signs or objects will

be competing for their attention? Context informs content and

design. For example, the number of legible words you can fit on

a sign that’s going to be read from 10 feet away is greater than

the number you can fit on a sign that’s going to be read from

20 feet away. Signage that is meant to drive an upsell should be

visible as the customer is waiting to pay to give them time to

contemplate modifying their purchase, but it shouldn’t distract

from the purchase process itself. You can’t separate a sign from

its context.

Cohesive

Signage is a key component of overall branding, and as such

influences the brand perception of your customers. Your goal

should be to create a cohesive visual brand and messaging

across all channels on which buyers interact with you. Your

website, social media, digital ads, print collateral and on-site

signage should feel part of a unified whole that is not only

uniquely you, but that gives customers a sense of comfort and

familiarity as they interact with you. Colours, typefaces, visuals

and messaging should all be on-brand and not compete with

each other or other elements around them.

Compelling

Effective POS signage drives the customer to take a single

action, which makes it critical that you identify the goal of

your signage and align its design and content accordingly. Are

you promoting something? Are you trying to prime customers

for a particular behavior? Are you communicating information

to educate them or shape their behavior? No matter what you

want from your customer, you need to create your signage with

that end goal at the forefront of your mind. Remove any and

all extraneous elements. Arrange your information in a clear

hierarchy–your call to action should be unmissable, everything

else can fade into the background. Use high contrast to draw

the eye, but limit typefaces, icons and supplemental visuals to

only those that are absolutely necessary, which is often fewer

than you think. You’re building an urgent, irresistible customer

beacon.

Effective signage doesn’t just look good. It informs, educates,

compels and, most importantly, sells. Creating point-of-sale signage

that shapes customer behavior is often an iterative process

of exploring what works or doesn’t for the audience you’re

trying to reach. By keeping the four Cs in mind, you’re well on

your way to driving results with concise, contextual, cohesive,

compelling signage.

Jennifer Henderson is an account director at Suds Creative, the

only marketing agency dedicated exclusively to data-driven

revenue optimization for carwash industry clients. She can be

reached at jennifer@sudscreative.com

44 / SEPTEMBER OCTOBER ISSUE


WIN A

TRIP FOR

TWO TO...

Conference in Fort Lauderdale, Florida

January 18-20, 2021 at the beautiful B Ocean Resort.

WE WANT TO HEAR FROM YOU!

Are you a deserving woman working within the Carwashing industry?

Send us your story no later than December 1 st for a chance to win an expense

paid trip for you and a guest to the 3 rd Women in Carwash conference in Fort

Lauderdale, Florida. Sponsored by Transchem Group, this special opportunity will

include flight, hotel and two full conference passes. All you have to do is submit

your story in 500 words or less that describes why you deserve to attend the

Women in Carwash conference. A panel of industry peers will choose the winner.

The contest winner will be announced and contacted by December 15 th , 2020.

To submit your entry or learn more,

go to www.womenincarwash.com

Deadline for entries is December 1 st , 2020.

EVENT SPONSORED BY

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CONVENIENCE & CARWASH CANADA / 45


By Meline Beach

Slips, Trips & Crashes

A crisis in the C&G channel can take

on many forms. As the popular saying

of Murphy’s Law states,

“whatever can go wrong, will go wrong.”

46 / SEPTEMBER OCTOBER ISSUE


Though Pandher

was not working

that evening, his

employee followed

the emergency

response plan

provided by Petro

Canada corporate

office, as part of the

company’s health and

safety procedures.

Stuff happens when you least expect it. This

is why it is important to have insurance and an

emergency response plan in the event something

terrible happens on location. Mitigating risk is the

first step. Ensuring you have the right insurance

coverage and knowing who to call to address

any damage is another. This applies to any crisis,

including slips, trips and crashes.

While some situations can be prevented with

proper risk mitigation and proactive safety measures,

there are some incidents that happen by

fluke – completely by surprise and unavoidable.

Just ask Mandeep Pandher, who experienced a

crash at his Neighbours/Petro Canada gas station

in Welland, Ontario. On February 6, 2020, at approximately

8:40 p.m., a local driver accidentally

drove into the store’s front door and window.

Though Pandher was not working that evening,

his employee followed the emergency response

plan provided by Petro Canada corporate office,

as part of the company’s health and safety procedures.

The employee called Pandher and the authorities

immediately, after ensuring that nobody

was physically hurt, including the driver.

“I couldn’t believe my eyes when I arrived moments

after the incident happened,” says Pandher,

who was thankful he had provided the appropriate

training for his employee to know what to do

in such an emergency situation. The first step is

to turn off the gas pumps. The second is to ensure

that no one is inside the store. The Emergency

Response Protocol binder is kept beside the cash

register for easy reference. “The damage was extensive,

the area was already taped off and the

police, fire fighters and paramedics were on site.”

The c-store was closed for four days after the

incident in order to clean the mess and repair the

damage, however, Pandher kept the gas bar open

in an effort not to lose any further sales. While

the insurance claim is still open and he continues

to deal with issues with the contractor, Pandher

knows the situation could have been a lot worse.

His security cameras showed that two customers

had just walked in front of the uncontrolled vehicle

seconds before it drove into the store.

Between the insurance company and contractor,

Pandher is looking forward to closing the case

and continuing on with his business.

“It has been a long and difficult process to resolve,”

says Pandher, who is hoping to have yellow

concrete pillars installed at the front of the

store to serve as a barrier and prevent this type

of accident from causing so much damage to the

store again.

In terms of lessons learned, Pandher strongly

recommends that retailers have the contact information

of a couple of trusted contractors on

hand so they know who to call to assist with repairs

in an emergency situation rather than just

go with the first one that shows up at the scene.

While crashes are rare, slips and trips are more

common occurrences in high traffic pedestrian

areas.

According to Wawanesa Mutual Insurance

Company, unintentional falls are a common

cause of injury across Canada and pose a significant

liability exposure.

Brad Hartle, senior communications specialist

at The Wawanesa Mutual Insurance Company

states that C&G owners have a legal responsibility

to ensure their premises are safe from any

harm. This duty of care requires that reasonable

precautions are taken to ensure the visitor is safe

while on the premises.

MITIGATE RISK

The goal is to be proactive and mitigate any risk.

Take into account, the following:

1. Conduct regular inspections and walkthroughs,

which keeps you on top of issues

CONVENIENCE & CARWASH CANADA / 47


In the event a claim

is made due to an

accident or incident

on your property, it’s

important to notify

your broker or insurer

right away. A retailer

should expect to

provide a statement

and paperwork

detailing the extent

of damage to their

premises or goods.

as they arise. This includes parking lots,

walkways and entranceways. Things to look

for: potholes, cracks, deteriorating pavement

and damaged floor surfaces, poorly marked

ramps and staircases, inadequate lighting,

loose or missing handrails or slippery stairs.

2. Document your inspections and identify

any hazards, which creates a formal track

record that can be referenced should your

actions in creating a safe environment be

questioned.

3. Implement follow-up procedures and

create an action plan to ensure that any

identified hazards are fixed. Things to do:

repair or replace damaged floor materials,

apply appropriate cleaning solutions to avoid

unwanted residue, apply non-slip flooring

materials such as metal grills or heavy-duty

floor mats, apply slip-resident coating on stairs,

secure loose handrails and place cautionary

signage as needed, e.g. wet floor signs.

Various weather conditions can also create

risk for your location. From heavy rainstorms to

snowstorms, look for puddles or ice buildup on

sidewalks and entranceways and be sure to document

and engage appropriate snow removal and

de-icing services.

“Slips, trips and fall exposures present a unique

challenge in that site conditions can change frequently,”

says Hartle. “By understanding these

exposures and implementing risk mitigation

controls, a reduction in injuries to visitors can be

achieved.”

EMERGENCY RESPONSE PLAN

If you don’t have an emergency response plan, now

is the time to create one. It is important to identify

any risks issues or accidents that could occur

and the appropriate actions to prevent, resolve

and keep your business running in the event of a

disruption. These plans should be reviewed and

updated regularly and communicated with all

staff to confirm awareness and understanding.

It’s also equally important for staff to know where

safety equipment and supplies are stored and

how to properly use them, including first aid kits,

fire extinguishers and defibrillators.

INSURANCE

According to Economical Insurance, it’s important

for C&G retailers located across Canada to look

for a protection plan around slips and trips of

customers, and property coverage for damage

to the store, equipment or stock from accidental

crashes. This is commonly covered under a

commercial general liability policy. It’s typical for

coverage to vary between insurance companies

and therefore it’s important to review the details

of your policy with your insurance provider. For

example, gas station proprietors would need to

confirm that fuel pumps are covered under their

policy as this is something that may or may not

be covered by varying insurance providers.

In the event a claim is made due to an accident

or incident on your property, it’s important

to notify your broker or insurer right away. A retailer

should expect to provide a statement and

paperwork detailing the extent of damage to their

premises or goods. If a retailer is also in a position

where they are being sued in regards to the incident,

they will also need to share any legal materials

they’ve received and anything that might help

the insurance company to defend them, such information

from witnesses or surveillance footage.

C&G retailers can expect their insurance provider

to promptly investigate the claim to determine

the best plan of action; following the claim

assessment insurers will resolve the claim or defend

the claim in court if necessary, in the case of

a legal dispute.

The Insurance Bureau of Canada recommends

that policy holders apply risk mitigation strategies

and establish a relationship with your insurance

representative in order to receive the best

advice on having the right coverage for your business

needs and any applicable savings on your

premiums.

Slips, trips and crashes – these types of risks

can be best managed by keeping your premises in

a good state of repair, addressing issues as soon as

they arise, maintaining updated documents and

applying appropriate actions as soon as incidents

occur.

Don’t leave these situations to chance. Keep

Murphy’s law in mind and be prepared.

Meline Beach is a Toronto-based

communications practitioner and frequent

contributor to Convenience & Carwash Canada.

In addition to freelance writing, Meline provides

communications and public relations support to

businesses across Canada. She can be reached at

www.mlbcomms.ca.

48 / SEPTEMBER OCTOBER ISSUE


A recipe for Success:

Ure’s

Country

Kitchen

By Tania Moffat

If you combine keen business sense with hard work, add in the

ability to adapt to a rapidly changing retail landscape, one genuinely

innovative idea and a full helping of fun, you have the ingredients for

Ure’s Country Kitchen’s recipe for success.

Located in the heart of Southern

Ontario’s lake country between

Harrow and Amherstburg, Ure’s

Country Kitchen caters to the local

communities, cottagers and tourists.

When Laurie and Randy Ure purchased

the business 32 years ago, it consisted of

a 30-seat restaurant, convenience store,

gas bar, an ice cream scoop parlour and

a home that extended behind and above

the business.

Their three children, Michael, David

and Christina, now adults, grew up with

the store as their playground, and later it

became their first taste at employment.

“I saw how hard my parents worked growing

up, and they instilled that work ethic

within us through their example. They

are why the three of us have gone on to

university and have great careers,” says

daughter Christina.

A taste of history

In addition to their family memories,

the location itself has a history in the

community. “The building we are in

now was erected in 1929 to replace the

previous store, but there has been a

business on this corner for much longer

than that,” says Laurie.

Back in 1988, there were eight small

gas stations located along the lake

over a 15-mile stretch. Today, Ure’s is

the only original business left. “I think

businesses like ours in small communities

are dying out. Gas, lottery tickets

and cigarette sales don’t pay the bills

anymore. Gas margins are tighter, cigarette

sales are declining, and the retail

landscape is changing with the arrival of

big-box stores,” says Randy, who now has

a Walmart, Tim Horton’s and two drug

stores located nearby.

CONVENIENCE & CARWASH CANADA / 49


Ure’s Country Kitchen’s sales have

been good, and the couple has always

made a profit. “To stay fluid, you have

to keep a close eye on your numbers because

margins are always changing. You

have to be able to adapt, have the volume

and not be afraid to try new things,”

shares Randy.

One of the benefits of being an independent

is that they can change gears

quickly, capitalizing on new opportunities

as they arise. “As an independent,

you need to play to your strengths,”

explains Randy. Deemed an essential

service, the gas and convenience store

remained open during the quarantine

period of the pandemic. With safety

measures in place, they were able to cater

to people looking to avoid shopping

at big box stores. “Customers could get

in and out with their supplies with minimal

interaction and get exceptional customer

service.”

Over the years, the Ures experimented

with several different sale items,

including selling bedding plants. They

also prefer to work with small or local

businesses, like Scholtens Candy

Company’s Cottage Country branded

candies, nuts and trail mixes. Stocking

nostalgic fare that reminds people of

their childhood like Chunky Bars has

also proven profitable.

Bob Brown from Petroline Fuels has

known the Ures for 30 years. “They

are great people, keen in business and

honest. To them, business is about

Customers appreciate the minigolf

as it allows them to do a safe

outdoor activity with their children

or a small group while still social

distancing. In addition to sanitizing

clubs and balls, the Ures teamed up

with a local tool and dye shop that

designed the Mully Cup to reduce

further points of contact on the course.

50 / SEPTEMBER OCTOBER ISSUE


CONVENIENCE & CARWASH CANADA / 51


Describing their store, Laurie adds, “We don’t fit in any one

category. We are a square peg people keep trying to fit

into a round hole, but we do use several principles from

the c-store format.”

relationships. Petroline supplied their

fuel for 11 years, and it’s now made sense

for them to solidify the relationship by

becoming a branded Petroline station,”

he says.

Standing apart

“We still needed to find a revenue stream

that the chain stores couldn’t compete

with. Something no one else was going

to do, and mini-golf was it,” says Randy.

The revolutionary idea started as a

passing comment from Randy, but the

couple was drawn back to it and began

investigating traffic studies, population

searches and course creators.

“We decided to update the building

and restaurant at the same time. Our

restaurant can now service 50 people,

and we have added a new covered patio

outside for people to sit and enjoy their

ice cream,” adds Laurie. The update also

made Ure’s wheelchair accessible, including

the outside 10 holes of the 18-

hole golf course.

It was an arduous journey that spanned

three-and-a-half years, but it was well

worth the wait even with the opening

delayed until June due to COVID-19.

The 18-hole mini-golf course is like

no other. To ensure the course was “all

Reach Diverse

New Markets!

Reach thousands of readers with our print & digital

versions that they can access quickly on mobile

devices and desktop.

Advertise Today!

FREE SUBSCRIPTIONS! Go online to subscribe.

visit: www.convenienceandcarwash.com

(U.S. subscriptions postage rates apply.)

For advertising information contact:

Diana Signorile at 403-607-8133 or

email: diana@convenienceandcarwash.com

Cody Johnstone at 416-838-4674 or

email: codyj@convenienceandcarwash.com

52 / SEPTEMBER OCTOBER ISSUE


More people gather here now, and we are a big deal on Friday,

Saturday and Sunday nights. In communities like ours, the little

places are essential. If they go under, it makes a big difference in

the community,” says Randy.

about the fun” for their customers, they

spared no expense. It is an experience

comparable to the likes of Vegas, with

a waterfall, five fountains, two running

streams and four ponds. Customers can

practice their trick shots and enjoy the

breaking greens and fairways. The site

is exquisitely landscaped and adorned

with hand-picked antiques. Open seven

days a week from 9 a.m. until dusk, players

can experience one of Canada’s best

courses for under $10 per person.

“The mini-golf is incredible for them

and will revolutionize their business,”

says son David Ure. Customers appreciate

the mini-golf as it allows them to do

a safe outdoor activity with their children

or a small group while still social

distancing. In addition to sanitizing

clubs and balls, the Ures teamed up

with a local tool and dye shop that designed

the Mully Cup to reduce further

points of contact on the course. The

Mully Cup is a disc that slides up and

down the flag. Golfers use their club to

push up the disc, and the ball rolls out

onto the green.

The revenue streams within the Ure’s

business work cohesively. Already famous

for their ice-cream, Ure’s has the

perfect after golf treat in 32 different

flavours. Since opening the course, ice

cream sales have increased by 100 per cent. Their breakfast

menu is also a big draw and Randy and Laurie anticipate restaurant

sales will increase once it reopens this Fall. The couple

plans to open up for dinner service during the summer, offering

burgers, fries and the like for hungry golfers.

More people gather here now, and we are a big deal on

Friday, Saturday and Sunday nights. In communities like ours,

the little places are essential. If they go under, it makes a big

difference in the community,” says Randy.

The Ure’s ingenuity, dedication and strong customer relations

have kept the business thriving and relevant for over

three decades. It was their outside-of-the-box thinking that

led them to invest in a premium mini-golf course that has secured

their longevity and importance within community. Ure’s

Country Kitchen is part of Laurie and Randy’s legacy and will

most likely be around long after they decide to retire.

Tania Moffat is a freelance writer, editor, publisher and

photographer. She has worked in the publishing industry

for the last 16 years on a wide variety of B2B and consumer

publications, both in print and online. You can connect with

her at info@chiccountrylife.com

CONVENIENCE & CARWASH CANADA / 53


www.transchem.com | 1.800.265.9100

The invested partner and supplier for everything car wash.

How can we help your success?

Transchem Group is a world-class provider of vehicle cleaning chemicals, equipment, technology & service.

Established back in 1976, our chemicals include the premium Turtle Wax ® Pro brand, and are used around the

globe. Recently we have been expanding our powerful and trusted equipment lines further into US markets, and

look forward to offering a wider portfolio of solutions to our car wash customers worldwide.

Experience the Transchem Family difference.

The TURTLE FACING RIGHT

54 / SEPTEMBER OCTOBER ISSUE

® design, TURTLE WAX ® word mark, and the TURTLE WAX logo ® are trademarks of Turtle Wax, Inc. and used under license.


Washtalk

By Angela Altass

Toronto’s New VIP Carwash

Attention Torontonians: There is a new state-of-the-art

carwash in town. Located at 3595 Bathurst Street in midtown

Toronto, VIP Carwash is scheduled to open to the

public in mid to late September.

“As a car enthusiast, opening up a

different and unique carwash had

always been in the back of my mind,” says

real estate broker and developer Hoss

Nakhsaz. “This carwash and its’ unique

concept is a result of years researching

and exploring. I am very excited. Starting

Angela construction in the heat of the

pandemic was worrying, also risky at

first, since it is a big investment for me.

But, I now strongly believe that this

carwash model which is completely

contact free and time efficient, if

operated right, is what we actually need,

especially during this time of crisis.”

Car owners who are used to getting

their vehicles washed at this Bathurst

Street location will be excited to see the

changes that new leading-edge technology

brings to their carwash experience.

“VIP Carwash is using the industry

leading Washworld Razor machines with

the Edge package, which has earned the

reputation of a proven system for quality,

dependability and longevity, with

an emphasis on simplicity of use, reduced

maintenance, and stainless steel

throughout,” says Grady Taylor, national

account manager, Canada, equipment

and service division, Transchem Group.

“The Razor is built to last. This system

will keep customers very happy with the

high-quality wash it delivers.”

The new owner of the carwash is focused

on customer experience and has chosen high-end products,

notes Taylor.

“Hoss has put in a pay terminal by ICS (Innovative Control

Systems), which will allow his customers to pay by tap or have

a monthly subscription,” says Taylor. “The carwash also has

stunning black doors by Airlift Doors, which are built for looks

and durability. The owner has also chosen to use Turtle Wax®

Pro chemicals for his entire site, which sets the standard for

the high-end quality wash his customers can come to expect.”

VIP purchased the Razor Edge package to set themselves

apart, says Jim Koch, director of national accounts, Washworld.

“The Razor has all the leading-edge technology needed to

make operators successful while still maintaining a simple design,

which keeps cost of ownership the lowest in the industry,”

says Koch. “It is the fastest overhead machine and is manufactured

with all 304 stainless so operators are getting a machine

that will last for decades.”

The Edge package includes:

• Lumen Arch, which has blue LED lighting on both sides of

the arch creating an eye-catching glow of the spay arch as it

travels around the vehicle.

• SpectraRay, which is a series of 4,528 LED lights in red,

green, blue and magenta. These lights are fully programmable

to add splashes of various colours during any or all of the

wash applications to accentuate the entire wash experience.

CONVENIENCE & CARWASH CANADA / 55


Making a world of difference in

VEHICLE WASH SYSTEMS

Washworld, Inc. manufactures Profile ® MAX and Profile ® ST soft touch

vehicle wash systems and Razor ® , Razor ® XR-7 and Razor ® EDGE

touch-free vehicle wash systems.

Profile’s safe, super soft wash media is

soft on cars, but tough on dirt.

Razor has earned the reputation

of a proven system for its quality,

dependability and longevity.

Razor XR-7 has the best of what makes

Razor unique, but at a lower price point.

Razor EDGE includes all of the reliable

Razor components as well as HyperFlex,

SpectraRay and LumenArch creating an

intense customer experience.

Call us today so we can help make the choice of which system is right for you!

920-338-9278 | 888.315.7253 | www.washworldinc.com

56 / SEPTEMBER OCTOBER ISSUE


The Washworld Razor is an innovative, touch-free, in-bay automatic car wash that

continues to transform touch-free car washing. Razor earns its reputation as one

of the hardest-working machines on the market. Built to last, Razor’s corrosionresistant

stainless-steel construction can withstand nearly any condition in any

climate - resulting in fewer maintenance calls and longer up-time. The Razor

combines the mark of quality, the feature-rich experience, and the reputation for

excellence that Washworld is known for around the world.

“Other new features on this fourth generation of the Razor include the

ability to program multiple buy-up options helping to increase revenue

per car,” says Koch. “We also added digital air valves so that each

chemical application can be programed with its optimal air setting to

maximize performance.”

When the wash is idle, these lights

will attract attention to passing traffic

especially at night. To enhance the

customer experience even further the

wash bay lights can be programed

to turn off during the wash process,

which really enhances the light show.

• HyperFlex consists of an overhead

rain bar and foaming pods that can

apply up to four additional wash functions.

This manifold uses less product

than traditional applications and, at

the same time, increases the show and

performance of any protectant type

product. Hyperflex can be used in conjunction

with the Razor’s standard flex

pass manifold to simultaneously apply multiple products on

a single pass, dramatically reducing wash times. Programing

HyperFlex with SpectraRay creates a blanket of colour and

foam for the ultimate wash experience.

“Other new features on this fourth generation of the Razor

include the ability to program multiple buy-up options helping

to increase revenue per car,” says Koch. “We also added digital

air valves so that each chemical application can be programed

with its optimal air setting to maximize performance.”

VIP also purchased the Washview Mobil option.

“This option allows operators to access the Razor’s HMI

screen remotely from their smart phone or tablet using the

Vijeo Design’Air app,” says Koch. “The app provides a mirror

image to the Razor’s onsite HMI screen. Operators can view

wash activity, make wash adjustments and even issue a free

wash remotely. Wash view will send daily wash count reports

via email or text as well as report in real time of any wash fault

or security output activity so operators will be quickly informed

if any issues develop on site. All fault activity is tracked by time

and wash pass so operators can look back and compare to wash

site video or customer calls.”

Washworld is excited to be part of the success of VIP carwash,

states Koch.

“Washworld is fortunate enough to be represented by the

CONVENIENCE & CARWASH CANADA / 57


58 / SEPTEMBER OCTOBER ISSUE


The Airlift Doors’ Alaskan Extreme Strapeze Sectional

Door series door-operator setup has been used with great

success in the carwash industry for many years, making it,

Transchem Group in Ontario and we are

confident that with their team of professionals,

VIP will be another successful

Washworld carwash and a great show

site for other operators to learn from,”

says Koch.

Taylor states that Transchem sees this

as a long-term partnership and plans to

be with VIP, not just throughout the renovation

and re-opening stage but for years

to come.

“We are honoured that they chose us

to be part of their carwash project,” says

Taylor. “With our ability to sell, install

and service the equipment, as well as

selling chemicals, we are there for our

customers covering every aspect of their

business.”

VIP Carwash will be using an app that

was designed by Mosaic.

“Our team at Mosaic is focused on providing

carwash operators with the most

innovative digital tools to grow their businesses,”

says Mosaic Sales Representative

Terry McGowan. “Forward-thinking operators

know that customers expect a

premium experience from the time they

enter the site to the time they drive off

with a clean car. We’re proud to work

with Hossein to exceed those expectations

and create lifelong customers. By

launching their VIP-branded Mosaic app

to customers from day one, Hossein and

his team are demonstrating their commitment

to delivering the type of worldclass

customer experience that modern

consumers expect from great brands.”

The Auto Sentry Petro cashless entry

system that is used at the carwash handles

EMV credit card clearing, a debit

card pin pad and tap device with a 15-

inch screen that offers menu selection

and video to assist customers during

the purchase process, says Brad Metcalf,

regional sales manager, Canada and

the northeast, ICS (Innovative Control

Systems).

“These units are very popular in the

Canadian market as there is less cash

being used to purchase wash packages,”

says Metcalf, noting that customers like

the contactless method of payment.

VIP Carwash is using doors from

Airlift Doors’ Alaskan Extreme Strapeze

Sectional Door series that are powered

by a direct drive pneumatic opener.

“This door-operator setup has been

used with great success in the carwash

industry for many years, making it, without

a doubt, the right product for this

very demanding environment,” notes

Martin Castro, sales representative,

Airlift Doors, Inc. “As a carwash door

manufacturer, here at Airlift Doors, we

feel very proud and pleased to have been

Auto Sentry Petro cashless entry system that is used at

the carwash handles EMV credit card clearing, a debit card

pin pad and tap device with a 15-inch screen that offers

menu selection and video to assist customers during the

purchase process.

involved with one of our distributors,

Transchem Group, on this project. They

have used our Alaska Sectional Door series

in a modern and well thought out

way, creating a unique façade appearance,

incorporating black anodizing

finish to the rails of the door sections,

which matches splendidly with the design

intention, giving a very elegant and

clean look to the overall project. We are

very proud and pleased to be a part of

this project and we know that the carwash

owner and users will be satisfied

with our products as we stand 100 per

cent behind them and offer one of the

best warranties in the industry.”

As well as the automated carwash, the

site also includes self-serve bays, which

will include sanitizing stations that can

be used to sanitize car interiors.

“This plan looks complete to me,”

states Nakhsaz. “Technology has been a

very powerful tool. As I grow, I continue

to learn and try to keep up with the latest

trends. My focus has always been to

provide a classy, time efficient and smart

carwash environment by using the safest,

yet newest, innovations in technology.”

CONVENIENCE & CARWASH CANADA / 59


60 / SEPTEMBER OCTOBER ISSUE


wCanadian Online Publishing A

What’s

New

Postponement of UNITI expo to May 2022

The organisers announce the postponement of UNITI

expo

The COVID-19 pandemic continues to dominate economic

and social life, inevitably causing great difficulty to industry

events. The organisers of UNITI expo assume that the virus

will continue to force severe restrictions until next year. If

the situation deteriorates, it could even lead to a short-term

ban on events.

As the leading trade fair for the retail petroleum and carwash

industries in Europe with exhibitors and visitors from

over 120 countries, UNITI expo thrives on encounters, personal

discussions and meetings of industry representatives

from all over the world. Social distancing, travel restrictions

and the fear for the health and safety of the participants

would damage the quality of the event.

“As we give the health and safety of all participants and

the known high quality of the fair in all its components the

highest priority, we have decided with a heavy heart to

postpone UNITI expo to May 2022. According to all serious

forecasts, the pandemic will be defeated by then and normal

economic and social life will be possible again,” says

Elmar Kühn, managing director of UNITI-Kraftstoff GmbH.

With this early decision and the choice of a safe alternative

date, the organisers want to offer all participants maximum

planning security and protect them from further risks. A

final event date is to be announced before the end of

September.

Further, constantly updated information for exhibitors and

visitors can be found at www.uniti-expo.com.

Red Bull Canada serves up it’s latest winter edition flavour –

frostbite not included

TORONTO, CANADA, October 1, 2020 – Red Bull Canada has unveiled

the latest in their Editions series with the launch of its 2020 Red

Bull Winter Edition Frosted Berry. Delivering a refreshing take on the

classic Red Bull Energy Drink, Red Bull Winter Edition Frosted Berry will

begin hitting shelves just in time for the cooler days ahead. Red Bull

Winter Edition Frosted Berry is available across Canada for a limitedtime

only beginning October 1, 2020.

Red Bull Winter Edition Frosted Berry, offers wings for your winter

season. For those unforgettable crisp clear Canadian snow days spent

on top the highest peak partaking in the beauty of your favourite winter

activities. Red Bull Winter Edition Frosted Berry provides the perfect

blend of fruity raspberry notes, with a unique take on the taste of the

classic Red Bull Energy Drink.

Offering wings for every taste, Red Bull Winter Edition will join the line

of Red Bull Editions flavours available in Canada and can be found

alongside Red Bull Green Edition, Red Bull Yellow Edition, Red Bull

Blue Edition, Red Bull Coconut Edition and Red Bull Peach Edition.

This latest limited time seasonal offer can be found in signtures size

250ml, 250ml four-packs and 355ml frosty blue cans that transport

to the icy glaciers of our northern winters. They will be offered for

purchase at various locations across Canada while quantities last. Visit

https://www.redbull.com/ca-en/energydrink to learn more.

REACH TO-ORDER

MADE-

DIVERSE NEW MARKETS ADVERTISING TODAY!

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PAGE 8 PAGE 19

JANUARY | FEBRUAY 2020

CANADIAN ONLINE PUBLISHING AWARDS 2019

Best Print and

Digital Publication

Gold/Or 2019

ards

Years

PM41670539

For advertising information and rates contact:

Diana Signorile at 403-607-8133 or email: diana@convenienceandcarwash.com

Cody Johnstone at 416-838-4674 or email: codyj@convenienceandcarwash.com

CONVENIENCE & CARWASH CANADA / 61


TM

Ad Index

2020 DSS ......................................................................... 29

Access Cash ATM..............................................................23

Aerodry...........................................................................OBC

AirServ................................................................................37

AifLift Doors....................................................................... 60

Bulloch...............................................................................21

CTM Design...................................................................... 26

Distribution Regitan............................................................51

Erie Brush...........................................................................13

Husky ................................................................................34

Innovative Control Systems................................................58

International Drying Corp...................................................43

Istobal.................................................................................. 6

McCowan Design & Mftg...................................................32

MI Petro............................................................................. 10

Modern Wash.....................................................................24

Mondo Products...............................................................IFC

National Energy Equipment...............................................27

Nestle Waters...............................................................14, 62

OPW Retail Fueling Systems..............................................18

ProtoVest..........................................................................IBC

Quality Foods.....................................................................33

Transchem Group...............................................................54

Washworld Inc................................................................... 56

Wayne Fueling Systems.....................................................42

Western Refrigeration.........................................................28

Women in Carwash............................................4,15,50,45

WPMA.................................................................................12

XpresSystems Inc............................................................. 40

ESSENZA

ADD A T WIST

OF FL AVOUR

NEW

a new way to add a touch of taste

to your casual meal times.

The Juicy Burst of

Bubbles with fruit

All Trademarks are owned by San Pellegrino S. P. A., San Pellegrino TERME, Italy and are used under licence. ©2020 SanPellegrino

All Trademarks are owned by Nestlé Waters, France and are used under licence. ©2020 Nestlé

62 / JULY AUGUST ISSUE


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CONVENIENCE & CARWASH CANADA / 63


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64 / SEPTEMBER OCTOBER ISSUE

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