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FBR Issue 3 - 2020

Read about this year's Top Food Franchises, our Rockstar Franchisee award winners, and our first-annual Culture100 awards celebrating the best company cultures in franchising.

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Franchise Business

REVIEW

Ratings and Reviews of Today’s Top Franchises

2020 Issue 3

SPECIAL REPORT

TOP FOOD

FRANCHISES

DONATOS PIZZA

FIREHOUSE SUBS

TROPICAL SMOOTHIE CAFE

WINGSTOP and more... P. 10

Food Franchises Remain Strong

Despite 2020 Challenges P. 6

Culture: The Cornerstone

of a Successful Franchise P. 12

FRANCHISEE SPOTLIGHT:

Daniel Anisz, WINDOW GENIE P. 15

Cal and Lenka Pascanu,

CHRISTIAN BROTHERS

AUTOMOTIVE P. 25


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FBR SPECIAL REPORT

Features //2020 Issue 3

6 12 20

5 Letter From the Founder

Franchising Leading in Challenging Times

6 Food Franchises Remain Strong

Despite 2020 Challenges

Many Food Brands Quickly Pivoted

in the Face of COVID-19

10 Top Food Franchises

This Year’s Best Food Franchises

12 Culture: The Cornerstone

of a Successful Franchise

In These Challenging Times, Company Culture

is More Important Than Ever Before

14 Funding Your Franchise

You Have Options

16 FBR Culture100 Winners

Best of the Best in Company Culture

20 FBR’s 2020 Rock Star Franchisees

Meet Franchising’s Finest

24 Marketplace: Franchise Opportunities

More on the franchisee approved franchise

opportunities for 2020

24 2020’s Top 200 Franchises Overall

Franchises with high franchisee satisfaction

in every industry sector

Franchisee Profiles

15 Daniel Anisz, Window Genie

25 Cal and Lenka Pascanu,

Christian Brothers Automotive

30 Juan Ortega, ActionCoach

31 Jenny Reed, Cruise Planners

+

Reviews, interviews, satisfaction awards,

and more resources are available at:

www.FranchiseBusinessReview.com

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 3


FBR SPECIAL REPORT

Letter from the founder

Franchising Leading in Challenging Times

For many of us, 2020 has been a year we won’t soon forget. While the daily headlines have been

dominated by chaos and tragedies, if you look deep enough, there are amazing and inspiring

stories all around us—people coming together to help one another.

One of those inspiring stories is the father and son duo of Ken and KJ Jones from Danville,

VA (featured on our cover). A firefighter of 30 years, Ken and his son opened a Firehouse Subs

franchise in 2018 to continue serving the local community they love.

When COVID-19 swept across the country this year, the Jones family stepped up their

community support even more by providing meals to healthcare workers and other first

responders serving on the frontlines of the pandemic. This is just one of hundreds of stories

of franchise leaders and franchise owners going above and beyond to support their local

community in this time of crisis.

Our fall issue provides some much-needed inspiration with a look at our annual list of Top

Food Franchises, our annual Franchisee Rockstar award-winners, and the premier of our FBR

Culture 100—celebrating the best franchise company cultures. We hope you enjoy our coverage

of these amazing franchise organizations and consider exploring the many career and businessownership

opportunities that they offer.

The franchise community is full of stories like that of Firehouse Subs franchisees Ken and KJ

Jones. On behalf of the entire team here at FBR, thank you for all that you do.

When COVID-19 swept

across the country this

year, the Jones Family

stepped up their

community support even

more by providing meals

to healthcare workers and

other first responders.

Eric Stites, Founder and CEO

Franchise Business Review is the leading franchise market research firm that performs

independent surveys of franchisee satisfaction and franchise buyer experiences.

Before you invest in any franchise opportunity, read our reports to get the facts

from those who know best — franchisees. We publish quarterly research reports,

examining segments of franchising including the Top 200 Franchise Opportunities,

Top Low-Cost Franchises, Top Franchises for Women, Top Food & Beverage Franchises,

and Top Franchises for Veterans. All publications are available digitally at

FranchiseBusinessReview.com.

Eric Stites, CEO & Managing Director

Michelle Rowan, President & COO

C.J. Fleck, Senior Web Developer

Ali Forman, Marketing Director

Taryn Myers, Senior Director, Digital Marketing

Lisa King, Web Designer

Nicole Dudley, Client Success Manager

Amy LaLime, Client Services Manager

Margot Doering, Accounting

The Secret Agency, Design and Production

Call us at 866-397-6680

HOW WE IDENTIFY THE TOP FRANCHISES

Participation in Franchise Business Review’s franchisee satisfaction research is free for all North American franchise systems with

a minimum of 10 franchisees. For this report we looked at data from nearly 28,000 franchise owners from 307 leading franchise brands.

We collected this data between October 2018 – February 2020. We asked each franchisee over 33 benchmark questions ranking their franchise

in the areas of financial opportunity, training and support, leadership, operations and product development, core values (e.g., honesty and

integrity of franchisor) general satisfaction and the franchisee community. We also asked them to answer an additional 16 questions about their

market area, demographics, business lifestyle, overall enjoyment running their franchise, and role in the franchisee community. From this data, we

identified our list of top franchises with the highest franchisee satisfaction. More detailed information about our research methodology is available

at www.FranchiseBusinessReview.com.

Surveys to determine the Top Food Franchises, Top Franchises for Veterans and Most Profitable Franchises are underway. If you are a

franchisor and would like to get involved in our research, please call 866-397-6680 or contact info@FranchiseBusinessReview.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 5


FBR SPECIAL REPORT

Food Franchises Remain Strong

Despite 2020 Challenges

Many Food Brands Quickly Pivoted in the Face of COVID-19

When you think about franchises,

restaurants typically are the first

to come to mind. There’s a good

reason for that: More than one-third of all

franchises fall into this category, making it one

of the most popular segments in franchising.

Just weeks before the pandemic hit the United

States, the National Restaurant Association

released its 2020 State of the Restaurant Industry

Report, which predicted the industry

would reach a record $899 billion in 2020,

with the moderate 4% growth rate mirroring

general economic conditions.

RECIPE FOR DISASTER?

The restaurant industry faced an unexpected

roadblock when the coronavirus forced dining

rooms across the country to shutter—closing

some businesses for good. But others bridged

financial gaps by capitalizing on curbside

pick-up and delivery services to attract new

customers and retain loyal patrons. Those

restaurants that thrived during the pandemic

drew upon their positive company culture,

strong leadership, and core values to beat

expectations.

“In January I would have said food and

beverage franchises can be difficult to run

since success relies heavily on great products

and people. Post COVID, those are still challenges,

but now there are added considerations

around safety protocols, technology, and how

take-out and delivery can be a bigger part of

the business,” says Michelle Rowan, president

of Franchise Business Review.

Firehouse Subs, a Jacksonville, Floridabased

gourmet sub franchise with more than

1,500 locations throughout the country, experienced

record sales this summer, according to

its CEO, Don Fox. Most of its locations don’t

have drive-throughs, and at some points in

the spring, its restaurants were forced by state

mandate to close their dining rooms.

Sonya and Carlos Matthews of Frios Gourmet Pops Newnan, GA.

6 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

At the beginning of the pandemic, the franchise

suffered crushing 45% losses. Instead of

comparing themselves to past performance,

they drew upon their can-do team culture

and concentrated on pivoting their strategy

to get food to their customers. This is where

previous investments in food packaging and

advertising paid off, Fox said, allowing Firehouse

Subs to shift to a delivery model that

didn’t compromise its food quality.

“We threw out all points of comparison

and rallied around a few things. We focused

on one thing—do what you can do to make

today and tomorrow better,” he said. “We did

that, day after day, week after week, until we

hit the 9-week mark, and by that time we were

beating last year’s sales by a lot. And, in the

past 13 weeks we have never performed at this

level in our history.”

Fox describes the Firehouse Subs brand as

one that is based on the values of philanthropy

and treating others (employees, coworkers,

vendors, and customers) fairly. Each team

member lives the brand’s mission statement:

To carry on our commitment to and passion

for hearty and flavorful food, heartfelt service,

and public safety, Fox said. To date, the brand

has donated more than $52 million in life

saving equipment to first responders through

its non-profit Firehouse Subs Public Safety

Foundation. Donations come primarily from

their customers, who have the opportunity to

give back each time they visit a Firehouse Subs

location by rounding up their purchase to the

nearest dollar. Staying true to their firefighter

roots and supporting local communities continues

to serve the brand well.

“We stay customer-focused. We set very

high standards, because if we don’t, too many

competitors will catch up and defeat us,” he

said. “We believe in philanthropy and always

giving back to the community. To be a part

of us, you need to embrace that part of the

culture.”

LISTENING TO FRANCHISEES

HELPS RAISE THE BAR

With more than 850 locations across the country,

Tropical Smoothie Cafe offers healthy

sandwiches, wraps, bowls, and smoothies as

well as catering services. The Destin, Floridabased

franchise, was also forced to pivot its

café business to delivery and curb-side pickup

in the wake of the coronavirus.

Customers enjoying a healthy meal at Tropical Smoothie Cafe (pre-Covid).

Like Firehouse Subs, Tropical Smoothie

Cafe has experienced unprecedented growth

through the pandemic. The chain reported

that July’s comp sales were up 25.5% and that

transactions were also up 5.8%, according to

Fast Casual. The brand attributes its success

to its healthy menu and variety of contactless

food delivery options. Tropical Smoothie Cafe

still plans to open 85 new cafes this year.

The leadership at Tropical Smoothie Cafe

listens carefully to feedback provided by its

franchise owners through franchisee satisfaction

surveys. Charles Watson, CEO of Tropical

Smoothie Cafe, said franchisee surveys helped

the corporate office better understand how

well locations heard messages the brand was

delivering in the wake of the pandemic and

helped the corporate office determine how

locations were taking action during the crisis.

The brand views its franchisees as its customers

and seeks to provide a business model that

works for them, Watson said.

“At Tropical Smoothie Cafe, franchisee

satisfaction is #1. We have to know what they

think and feel about our brand on a consistent

basis,” he said. “Without that incredibly

important information, we can’t make changes

to our business model and to our support

structures in order to continue to drive our

business. At the end of the day, we don’t have a

business without our franchisees.”

REINVENTION BASED ON FEEDBACK

Cliff Kennedy, CEO of Frios Gourmet Pops,

was a franchisee before he became “the boss.”

And before he became a franchisee, he was a

customer who indulged in the frozen desserts

several afternoons each week. His experiences

gave him key insights into how the corporate

office could better support its franchisees and

delight its customers. Originally founded in

2013 in Gadsen, Alabama and now operating

36 locations, Frios made Franchise Business

Review’s list of Top Food Franchises for the

first time in 2020.

Frios Gourmet Pops started as a brick and

mortar location, but since Kennedy acquired

the company in 2018 just a few months after

he signed on as a franchisee, he discovered

new ways to reach customers. The company

has now moved to Mobile, Alabama, where it

has consolidated its production facility with

its corporate office. Bringing the two functions

together has allowed the teams to collaborate

on new flavors and brainstorm new ideas in

real time, Kennedy said.

The coronavirus crisis quickly prompted

the corporate office to seek input from franchisees

who were finding success in an uncertain

landscape. With children and families stuck at

home, Frios Gourmet Pops could be delivered

via pushcarts and trailers. Franchisees found

success in promoting their intended routes on

social media. When franchisees arrived at the

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 7


FBR SPECIAL REPORT

Getting a Taste: Questions to Ask Franchisees

Before you invest, it’s critical to talk to as many franchisees as possible in the brand you’re

considering. With the profound impact of the pandemic on franchises, it’s more important

than ever that you make these conversations part of your due diligence.

You probably already have many questions of your own, but we suggest these as a useful

starting point:

COVID Impact

• How has your business been impacted by COVID? Are you behind 2019, up, flat?

• How has your relationship with the franchisor/corporate team changed since COVID?

• What changes during COVID will be a part of the way you do business going forward?

• How did you revise your 2020/2021 goals based on COVID?

• What are some ways the corporate team helped you navigate the chaos during

quarantine and opening back up?

• What are the safety precautions for guests and employees in your space?

• How did fellow franchisees collaborate or help each other through this spring/summer?

• How would you rate the technology/innovation of the brand (online ordering,

delivery, products)?

General

• Did the opening of your business go according to plan?

• How effective and useful was your initial training and is the ongoing training?

• How much support does the franchisor give you on a day-to-day basis?

• If you run into problems, does the franchisor help you solve them?

• Does the franchisor visit you regularly?

• How helpful are the operations and training manuals?

• If the franchisor supplies products, do they arrive on time and is their quality consistent?

• How long did it take to break even?

• When did you make a profit?

• What was your first year gross revenue? What is it now?

• Has turnover and profitability been in line with what the franchisor told you it would be?

• Does the franchisor facilitate franchisees interacting with each other?

• How helpful are the other franchisees?

• What do you wish you had known going into business that you did not?

• Is there anything you would have done differently?

To help determine if the franchise you are considering is a good investment,

ask the franchisor the following questions:

• How long has the franchisor been franchising?

• What is the expertise/experience of the executive team?

• How many existing franchise owners are there? How many franchise owners have failed?

Why did they fail?

• What data is there to prove the viability of the marketplace? Is there a long-term market

for the products or services?

• Who are the main competitors and how do they compare to the franchise in terms of

price, quality, delivery, and service?

• How much is the start-up investment and what does it include?

• How much will you have to pay the franchisor on an ongoing basis?

• What are the financial projections for your business?

• Is there a set territory? How does the franchisor prevent its franchisees cannibalizing

business from each other?

• How long is the term of the franchise agreement? Can you renew it?

• How long does it take to be up and running once the agreement is signed?

neighborhoods, there would already be lines

of children waiting to buy pops, Kennedy said.

“We listened to them. It wasn’t our idea to

mobilize our product. That idea came from a

franchisee,” Kennedy said. “Her sales were up,

and we said, ‘hey look, everyone, this franchisee

is successful, you could do that in your

territories as well.’”

Kennedy said Frios Gourmet Pops has

built its foundation on its relationship with its

franchisees. In the end, it sells fun—not pops,

he said. Each week, the Frios corporate office

provides a blog, training programs, and a

private Facebook group to share best practices

and successes.

“I wake up every day thinking, how can my

franchisees be more successful, and what can I

do to help them?” he said.

AN APPETIZING INVESTMENT

Although owning a food business, like any

business, has its challenges, there is a high

potential for return. That said, initial investments

in the food sector are notoriously high

due to real estate factors and build-out costs.

When looking at the 35 brands on this year’s

Franchise Business Review Top Food Franchises

list, initial investments range from a low

of $45,000 for a Happy and Healthy Products

franchise, all the way up to $3,000,000 for a

Wendy’s franchise. By the time the location’s

first customers have eaten, wiped their lips

clean and waved goodbye, most franchisees

will have stocked their kitchen, settled their

franchise fees, paid rent, covered renovations

and made initial payments on a smorgasbord

of expensive tools and equipment.

Expenses add up fast, and if you are

anticipating to recoup your initial investment

quickly, prepare to be disappointed—margins

in the food sector, especially in the early days

of a location, are routinely thin. With high

costs and low margins, there is not a lot of

room for guesswork. It’s important for franchisees

who want to succeed to have a firm

grasp of the numbers: What are your main

costs? Which costs can you control, and which

costs are relatively fixed? And is there sufficient

consumer demand to cover those costs and

generate an income?

The good news is, interest rates are at

historic lows due to the pandemic. So for those

investors looking to borrow the cash needed

for the sizable investment typically required

8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

The lines at Kona Ice trucks are longer due to social-distancing, but kids are still craving their unique shaved ice (photo taken pre-Covid).

to open a food franchise, now is the time

to take advantage of the opportunity for

“cheap money.”

FACTOR IN SATISFACTION WHEN

EXPLORING YOUR OPTIONS

No franchising investment should be made

lightly. Today’s food and beverage franchises

aren’t limited to fast food restaurant concepts—the

sector has expanded to include

mobile vans and trucks, curbside pick-up,

and food delivery services that range from

burgers to ice pops to Bundt cakes. With

so many concepts to choose from, and the

profound impact of the pandemic on business

models and sales, it can be challenging

to select brands that are not only financially

lucrative but rank high when it comes to franchisee

satisfaction.

Examining the reviews and feedback from

other franchise owners is one way to get

unbiased advice from entrepreneurs who

have already made the leap into franchise

ownership and have first-hand experience

with the brands you are considering.

“Potential business owners may be initially

attracted to the hype around a particular

brand or the overall idea of running a restaurant;

but this should come second behind

thorough due diligence. Prospective franchisees

must do their homework and compare

opportunities side-by-side—looking at both

well-known brands, as well as smaller, lesserknown

companies. Carefully considering

feedback from current franchise owners as

well as independent third-party rankings and

reviews such as the Top Food and Beverage

Franchises list can help aid in your decision

making,” Rowan said.

To help you narrow down the top brands

based on franchisee satisfaction, Franchise

Business Review analyzed 18 months’ worth

of data from approximately 4,300 franchise

owners representing nearly 100 brands

regarding their overall satisfaction with their

brands and their likelihood to recommend

them to others.

Instead of asking franchisors what makes

their brands unique, we instead asked franchisees

33 key questions focused leadership,

training, financial opportunity and core

values as well 16 more personal questions

related to their business lifestyle and overall

enjoyment of running their franchise to give

you insights into these brands based purely

on independent surveys completed by the

franchisees who own them.

This year, 35 franchises made Franchise

Business Review’s list of the Top Food and

Beverage Franchises for 2020, thanks to the

high marks they received from those closest

to their businesses—their franchisees. Some

of the recognizable brands that made the list

include Kona Ice, Nothing Bundt Cakes,

Wendy’s, and A&W Restaurants. Chicken

Salad Chick and Checkers & Rally’s also

made the list, along with newcomers like

Frios Gourmet Pops.

“The 35 award-winning food brands that

made the list were lauded for their strong

leadership, open communication, and ability

to work with franchisees to navigate

all the challenges thrown at them this year,”

Rowan said. “It’s no surprise that many

of the brands that made this list were able

to overcome challenges presented by the

coronavirus.”

If you are interested in pursuing franchise

ownership in the food sector, this year’s list of

the Top 35 food and beverage franchises is a

great place to start.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Food Franchises

A&W Restaurants

Fast casual

BIGGBY COFFEE

Beverages

Survey

Date

May

2020

April

2019

Start-Up

Investment

$276,000 –

$1,397,000

$186,850 –

$369,100

Cash

Requirement

Total

Units

$150,000 955

$70,000 231

* Bruster’s Real Ice Cream — more on p. 27

Frozen treats

Sep.

2019

$230,000 –

$1,300,000

$100,000 186

Captain D’s

Fast casual

Aug.

2019

$1,005,600 –

$1,223,600

$350,000 533

“The senior management

team at Checkers is the

best! They listen and

provide the best support

for franchise owners.”

* Checkers & Rally’s

Quick-service

* Chicken Salad Chick — more on p. 27

Fast casual

Dash In Food Stores

Convenience Store

July

2019

Sep.

2020

Sep.

2019

$254,000 –

$1,431,000

$562,000

$740,000

$119,650 –

$517,750

$250,000 882

$200,000 180

$119,650 –

$517,750

67

– Checkers & Rally’s Franchise Owner

Donatos Pizza

Quick-service

July

2019

$375,500 –

$699,900

$200,000 161

* East Coast Wings + Grill

Casual dining

Oct.

2019

$434,568 –

$927,930

$250,000 36

“The franchisee community

at Kona is made up of

the best people. Not just

good businesspeople,

but genuinely NICE

people, who care about

each other.”

Fazoli’s Restaurants

Fast casual

* Firehouse Subs

Quick-service

Frios Gourmet Pops

Frozen treats

Golden Corral Buffet & Grill

Casual dining

Oct.

2019

March

2019

June

2020

Aug.

2019

$1,098,000 –

$1,739,818

$131,150 –

$928,405

$25,000 –

$35,000

$2,286,545 –

$6,732,615

$250,000 268

$90,000 1,172

$50,000 38

$500,000 492

– Kona Ice Franchise Owner

* Happy & Healthy Products

Ice cream/Yogurt/Frozen treats

March

2020

$53,206 –

$92,936

$0 30

Hungry Howie’s Pizza & Subs

Quick-service

Nov.

2018

$228,300 –

$475,000

$43,416 –

$100,000

551

Jason’s Deli

Fast casual

March

2019

$931,791 –

$1,400,000

$931,791 –

$1,400,000

261

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

* Kona Ice

Frozen treats

LaRosa’s Pizzeria

Fast casual

Sep.

2019

June

2019

$127,750 –

$151,550

$800,000 –

$1,000,000

$20,000 1,247

$500,000 65

10 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Lennys Grill & Subs

Quick-service

July

2019

$192,844 –

$431,326

$75,000 95

Nathan’s Famous

Fast food

Aug.

2019

$276,360 –

$1,040,360

$200,000 262

Nothing Bundt Cakes

Snack retailer

May

2020

$430,200 –

$624,300

$150,000 372

Penn Station

Quick-service

Oct.

2019

$290,984 –

$594,478

$300,000 315

Pizza Factory

Fast Casual

Aug.

2018

$372,000 –

$562,000

$90,000 108

Pizza Ranch

Fast Casual

* PJ’s Coffee

Quick-service

Qdoba

Quick-service

Simple Simon’s Pizza

Fast casual

Straw Hat Pizza

Fast casual

Sep.

2019

April

2019

March

2020

Sep.

2019

Aug.

2019

$768,000 –

$3,458,000

$198,000 –

$578,000

$475,000 –

$1,095,000

$142,000 –

$536,000

$262,500 –

$861,500

$400,000 215

$43,570 –

$100,000

$350,000 –

$1,000,000

114

899

$20,000 190

$250,000 25

“Having our own business

has changed our lives

and the lives of our

children. We are

extremely fortunate

to have found Tropical

Smoothie Cafe and it

is a great team at the

support center!”

– Tropical Smoothie Café Franchise Owner

Taziki’s Mediterranean Cafe

Fast casual

Sep.

2019

$323,000 –

$819,000

$500,000 90

* The Haagen-Dazs Shoppe Company —

Ice cream/Yogurt/Frozen treats

more on

p. 31

July

2019

$164,158 –

$542,408

$43,668 –

$80,000

206

The Wendy’s Company

Quick-service

June

2019

$300,000 –

$3,000,000

$2,000,000 6,564

Tropical Smoothie Cafe

Fast casual

Oct.

2019

$222,095 –

$569,335

$125,000 738

Walk-On’s Bistreaux and Bar

Louisiana themed sports grills

Sep.

2019

$1,214,000 –

$4,033,700

$90,000 46

Wings Etc.

Fast casual

Oct.

2019

$292,847 –

$1,733,707

$43,745 –

$200,000

74

Wingstop

Quick-service

Aug.

2020

$434,268 –

$982,275

$600,000 967

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 11


FBR SPECIAL REPORT

NextHome multi-office franchise owner Steven Burch (center right) and his team from NextHome Unlimited serving Manhattan, Junction City, Fort Riley, and Abilene, KS.

Culture: The Cornerstone

of a Successful Franchise

In These Challenging Times, Company Culture is More

Important Than Ever Before

When seeking to describe an

organization’s culture, you might

reference its mission or vision

statement, describe its leadership style, or

explain what its work environment is like.

Each of these components impacts how a

franchise company’s franchisees and employees

treat one another and their customers—

ultimately reflecting that brand’s global image.

In franchising, the home office sets the

tone for how its franchisees consistently carry

out the company culture in locations across

the country and the globe. To be sure their

intended messages and ways of doing business

are resonating with franchisees, it’s critical

for brands to communicate their values

clearly across their organizations. If they fail

to define what makes their cultures special

and unique, they may unknowingly suffer the

consequences. Furthermore, if they ignore

any issues their teams may be encountering,

their reluctance to listen might be communicated

loudly elsewhere.

“Gone are the days of hiding hostile or

non-inclusive companies. If people don’t

enjoy being in your space and being part

of your team, they are talking about it with

their friends and family and with strangers

on social media,” said Eric Stites, CEO of

Franchise Business Review. “Trying to hire

or recruit franchisees becomes difficult if you

aren’t cultivating a strong culture that people

want to be a part of.”

TAKE A CULTURE PULSE

How do you measure the quality of franchise

company’s culture? Surveying franchise

owners is a great place to start. They will tell

you how well the franchise leadership team

is executing on the vision of the brand, and

how well the community of support staff and

franchisees work together to achieve their

business objectives.

To be clear, every franchise organization

has a different culture and vibe. Some

franchises are more serious and formal,

while others are more relaxed and casual.

Understanding the style of the way a franchise

operates and how well they include franchise

owners in the process is important for you to

identify. A franchise company’s culture—and

your potential fit into that culture—should

guide your franchise investment decision.

To help understand what franchisees think

about their company cultures, Franchise

Business Review asked over 27,000 franchisees

from more than 300 brands a series of

questions that looked at perception of brand

vision, team culture, honesty and integrity,

and overall support.

12 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Brands across many different industries

made our first-ever Top 100 Culture List. Topping

the list was MaidPro, NextHome, Kona

Ice, TWO MEN AND A TRUCK and Keller

Williams—all veteran FBR award winners for

outstanding franchisee satisfaction.

“Not surprisingly, the companies that

rated high on culture are no strangers to our

awards lists,” Stites said. “Many of these brands

have been part of our franchisee satisfaction

awards for years. There is obviously a strong

tie between culture, franchise performance,

and satisfaction.”

Building upon a strong culture is more

important now more than ever. As the world

faces a global pandemic, economic recession,

and protests against systemic racism,

culture has taken center stage. The franchise

companies that are already doing it right—

promoting positive, inclusive, and transparent

cultures—will continue to thrive. And those

that don’t will struggle to attract new franchisees,

employees, and customers, Stites said.

Hear from a few brands about what makes

their company cultures stand out among their

biggest customers—their franchisees.

HIRE THE RIGHT PEOPLE

Express Employment Professionals knows a

thing or two about recruiting. The franchise,

which operates 825 units across the United

States and Canada, helps small and mediumsize

businesses staff their companies with temporary

and full-time workers. Just as its clients

do, Express Employment Professional also

hires for cultural fit. The brand understands

that high turnover—whether at the client level

or the franchisee level—has negative ramifications

that reverberate through every area of a

business. “Investing in your company culture

will ultimately result in success elsewhere in

the organization,” said Bill Stoller, CEO and

chairman of the board of Express Employment

Professionals.

“Each franchisee office is locally owned and

operated, so it’s important to make sure from

the very beginning that a potential franchisee

is a good fit for our company culture,” said

Stoller. “The benefit of being an established

franchise brand is that over the past four

decades, we’ve had time to develop a system

that encourages both business success while

investing in people.”

Keeping lines of communication open has

been key to Express Employment’s growth

and success. And recent increases in targeted,

crisis communications paid dividends.

“When the COVID-19 pandemic first hit,

it caused a lot of uncertainly, especially with

furloughs and layoffs across the globe. The

most important element for us during this

time was and still is communication,” Stoller

said. “We started to see our sales numbers

climb back up as we encouraged our franchise

offices to ‘beat the week before’ every week,”

he said.

Franchisees continue to be involved in

decisions at the corporate level through focus

groups, trainings, and various teams, giving

them opportunities to contribute and provide

feedback on core values. Rather than canceling

events celebrating the efforts and achievements

of team members, the headquarters

team instead held virtual conferences to allow

for recognition.

“Some of our franchisees have been with

us from the beginning and they help preserve

our unique company culture by investing

their wisdom in the new franchise owners,”

Stoller said. “That’s why it was so important

for Express to continue with conferences

in some capacity this year. Those moments

of fellowship and mentorship help reinforce

our mission of providing hope through

employment.”

BUILD COMMUNICATION INTO

YOUR ONBOARDING PLAN

NextHome is a California-based franchise

that helps real estate brokers better market

properties using cutting edge technology. In

just five years, the brand has opened 500 franchise

offices across 45 states with more than

3,200 members nationwide. Over the last two

years, Franchise Business Review has ranked

NextHome among the country’s top brands.

The habit of frequently checking-in with

franchisees during tough times is one of the

reasons why NextHome has been able to keep

a tight community feel during a period of

explosive growth.

“Our CEO James Dwiggins will call a

franchisee when we hear they are not feeling

well or they had a child break an arm skateboarding,”

said Keith Robinson, chief strategy

officer of NextHome. “While it’s easy to say

you care—most companies do—not everyone

checks on their people to see how they are

doing personally and professionally out of

sincerity.”

Beginning with onboarding, franchisees

hear from members of the franchise development

and support teams frequently, and

then every 90 days during their first year.

Consistent and regular communication has

helped the brand understand right away what

locations need, and they share what steps to

take to be successful.

When the COVID-19 virus emerged last

spring, franchisees had a lot of questions. The

company’s deep investment in relationships

with its owners and culture of collaboration

allowed it to pull the company together during

this uncertain time. The team delivered

an aggressive communications schedule that

included 55 webinars between March and

May. While NextHome didn’t always have

every answer, they were able to share what

they knew—and how they felt.

“Our focus was to provide a calming and

steady influence for our members so that they

could focus on what to do with their businesses,”

Robinson said.

With its growth, NextHome has been careful

to adjust its structure to ensure it reaches

everyone. What’s worked for reinforcing communications

at 100 offices would not scale to

reach today’s number, Robinson said. To meet

the needs of all of its franchisees, NextHome

created a department that is solely focused on

checking in with its franchise owners.

“We continually and actively listen,” said

Caris Moreno, Vice President of Sales for

NextHome. “We survey our members and

dig into the results so we can focus on the

areas where we fall short more than in the

areas where we get high marks. There is always

room for improvement, and we are always

looking for new was to ensure we are evolving

an increasing our culture.”

FOSTER A FAMILY FEELING

Founded in 1975, Pinch A Penny Pool

Patio Spa has grown from one store to more

than 250 locations across the Southeastern

United States and Texas. Its retail stores offer

swimming pool chemicals and accessories,

Continued on page 15.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 13


FBR SPECIAL REPORT

Funding Your Franchise: You Have Options

Jeremy Ames, President & Co-Founder of Guidant Financial

There are a few significant differences in financing a multi-unit

franchise versus a single unit, though many of the same financing

solutions will work for both. Aside from the usual cash, credit cards

or even asking for financial support from family and friends,

the most common methods used to finance multi-unit franchise

purchases include loans from the Small Business Administration,

401(k) business financing, unsecured loans and portfolio loans.

Here’s what you need to know about each:

SBA Business Loans

Loans from the Small Business Administration (SBA) are one of the

most popular financing methods for business owners of all kinds, from

startups to franchises. SBA business loans are not directly from

the SBA. Rather, the SBA encourages banks to lend to small business

owners with preferable terms and low interest rates. In return, the SBA

covers 75 to 85 percent of the loan for the bank if the loan defaults.

This creates a win-win situation for both the lender and borrower.

When it comes to multi-unit franchises, SBA lenders usually look

at each individual unit and also at the collective performance of all the

units. Most lenders want to see at least two years of profitable tax

returns with the initial business prior to applying for funding for

another location. The sooner the business becomes profitable and the

stronger a borrower is, the more flexible lenders are. For example,

if the borrower shows a strong credit score, has prior business experience

in the industry and is able to put down a significant down

payment (more than 20 to 30 percent), the bank may be willing to

approve funding for more than one location simultaneously.

SBA Loan Eligibility Requirements

• 20 percent down payment for an existing business purchase

or 30 percent for a start-up

• 640+ credit score

• Personal collateral required

• Industry experience preferred

• Secondary income preferred

401(k) Business Financing

With 401(k) business financing (formally known as Rollovers for

Business Start-Ups or ROBS), you can use up to 100 percent of funds

from an existing retirement account to buy or start a small business

or franchise without taking a taxable distribution or getting a loan.

Funding through ROBS has been an option since the Employee

Retirement Income Security Act passed in 1974, and it’s growing in

popularity.

Since ROBS doesn’t involve taking a loan, there are no monthly

payments or interest rates, and there are no collateral or minimum

credit score requirements. ROBS can also be used in combination with

an SBA loan, allowing business owners to use retirement funds as the

down payment for the loan.

The process for funding a single-unit franchise versus multiple

units is the same with 401(k) business financing. You can either roll

100 percent of your retirement funds during the initial transaction to

use for one or multiple units, or choose to use a lesser amount initially

to open the first location, then complete another rollover when

you’re closer to opening your second location. However, there are

timing considerations to take into account, especially if you plan to

open multiple units within the first two years. In this case, you may

choose to open your first location using an SBA loan, then use ROBS

as the down payment for a second loan so you can show lenders

strong liquidity.

ROBS Eligibility Requirements

• At least $50,000 in a rollable retirement account

• No minimum credit score requirements

• No down payment needed

Unsecured Loans

If you don’t want to jeopardize personal property in order to obtain

financing, unsecured loans provide up to $150,000 without any collateral.

Unsecured loans work like small business credit cards, consisting

of multiple lines of revolving credit that can be used and paid back

as needed. But instead of relying on collateral, lenders look at your

creditworthiness to secure the loan. As such, a high credit score and

solid borrowing history is necessary.

Unsecured loans have no use-of-proceeds requirements, so the

funds can be used for your first franchise location or subsequent units.

It’s important to note that this type of loan shows up as revolving

credit on one’s credit report and can have a meaningful impact on a

credit score, especially if payments are not made on time. For that

reason, we recommend using unsecured loans as a last resort and only

as a short-term financing solution.

Unsecured Loan Eligibility Requirements

• 690+ credit score

• Credit utilization rate below 50 percent

• Minimal recent credit inquiries

• No recent derogatory comments on your credit report

Portfolio Loans

If you own stocks, bonds, mutual funds or other eligible securities, you

can borrow up to 80 percent against the value of your portfolio without

having to liquidate your holdings. Portfolio loans, also referred to as

stock loans or securities-based lending, work like a revolving line of

credit—allowing you to finance a business or franchise by borrowing

(and repaying) at will. Because of this, they’re ideal for financing multiunit

franchises as you can use as much as you need, pay it back, and

then borrow again when you’re ready to move forward with additional

locations—all without getting a new loan.

For a detailed walkthrough on funding your franchise, visit www.FranchiseBusinessReview.com/financing

14 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Continued from page 13.

swimming pool services such as installation

and repairs, and outdoor services such as

powerwashing. Pinch A Penny stores also

offer backyard products, such as outdoor

furniture, spas, and grills.

Built on a reputation of providing superior

customer service and expertise, the brand has

been included in many top industry rankings,

including Franchise Business Review’s Top

Franchises for Women, Top Franchises for

Veterans, and the Top 200 Best Franchises.

Taking a family approach to business, Pinch A

Penny provides its customers, franchisees, and

employees with all the necessary resources to

carry on its tradition of quality, reliability and

expertise in a fun, family-oriented atmosphere.

“The most important thing for us is: Do

you have an attitude of service? Are you a

giving person? Are you trying to help people?

Our business is built on trust, said Michael

Arrowsmith, CEO of Pinch A Penny. “When a

franchisee comes into our system, we take care

of them the way that we want them to take care

of the customer. While our franchisees have

to do their part in building their business, we

offer the structure, expertise, and tools to help

them from the beginning.”

Pinch A Penny offers a month-long training

that allows franchisees to receive a couple

of national certifications, as well as a diploma

from the Pinch A Penny ‘Pool School of

Graduates. Through that process, franchisees

start learning about the pool business and get

to know other Pinch A Penny owners.

The corporate office not only encourages

prospective franchisees to talk with other

franchisees—it requires them to do so before

they can be approved as a new owner. From

the beginning, Pinch A Penny has established

a process of new and existing franchisees

networking and interacting with one another,

Arrowsmith said. In a nutshell, the foundation

of the company is rooted in transparency and

treating all involved like family.

“Pinch A Penny is a family-owned business,

our franchisees run their own family

businesses, and our customers are families,”

he said.

INVEST IN OUTREACH

The Learning Experience is a childcare

center franchise that serves children in preschool

through kindergarten in more than

275 locations throughout the country and

internationally. Just as it serves families at its

centers, the corporate office treats franchise

owners as family—underscoring its brand

position—Happy Happens Here!

Brad Wahl, SVP of the Florida-based

brand, said The Learning Experience culture is

driven by its brand mission: to have a positive

impact in the lives of children, their families,

and in the communities they serve.

“Our business is dependent on a total commitment

to this mission and our culture. It’s

even more critical during this time because

the health and safety of our little ones is of

paramount importance,” Wahl said. “The

ability of our entire brand family to recognize

this and commit to this direction has been

our focus throughout the pandemic. It comes

down to communication, communication,

communication.”

The Learning Experience invested in

new digital training and communications

platforms at the corporate level to enhance

communication with franchisees. To ensure

consistency, the corporate office delivers

simple messages frequently through multiple

channels to ensure effective reach. And communications

are not one way—franchisees

are encouraged to voice their feedback, too.

It is several brand committees of influence,

including its curriculum committee, brand

awareness fund committee, and diversity and

inclusion committee, that drive corporate

decision making.

“When we see opportunities to improve

the system, we include the entire Learning

Experience community in that process,” Wahl

said. “It helps drive our innovative mindset

with the goal of positively impacting our

entire community.”

CULTURE FIRST

Many franchise organizations “talk the talk”

when it comes to culture, but it is clear that

they don’t all “walk the walk.” A strong culture

doesn’t just happen within a company—it has

to be designed, built, and constantly maintained.

The top franchise companies that have

the honor of be named to our first-annual

Culture100 list are clearly among the best of

the best franchises in the business. We invite

you to learn more about what makes them

unique, and explore business ownership

opportunities in your local market.

Daniel Anisz

Window Genie of Naples, FL

Franchise owner since 2018

FEATURED

Franchisee

Why did you invest in this franchise?

Throughout the whole process, I have found

Window Genie to be very transparent. I like

having several things ready to go starting a

business, so that you don’t have to reinvent the

wheel. With Window Genie, you can follow

proven steps and start bringing in money right

away. The support from the corporate office and

other franchisees is invaluable.

Background prior to becoming a franchisee?

I worked at the corporate office of a franchise

prior to buying my Window Genie business.

This helped me understand the value of following a

process and getting help from others. It helped me

avoid mistakes that others have made in the past.

What do you like most?

I like having the freedom to make my own

decisions and run the business I see fit—that’s

probably my favorite part. I also like having the

ability to make my own schedule and be in charge

of my day-to-day routine.

How did you fund your franchise?

I funded my business through a Small Business

Administration (SBA) loan.

Any advice for prospective franchisees?

Know that it is hard work, but it can be very

rewarding. Building a business takes grit and

determination. Following a proven system works.

Don’t buy into a franchise and try to reinvent

the wheel.

What else would you like to share?

I moved my family from Toronto to Naples for this

business. Failure is not an option for me. This is

the hardest things I have ever done, but I am also

very happy that I did it!

For more information on Window Genie

opportunities, call (800) 700-0022 or visit

windowgeniefranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Franchises with Strong

Company Culture

* 360clean

Commercial cleaning services

A&W Restaurants

Fast casual

* ActionCOACH — more on p.30

Business coaching

Survey

Date

Aug.

2019

May

2020

Jan.

2020

Start-Up

Investment

$15,800 –

$24,000

$276,000 –

$1,397,000

$45,000 –

$125,000

Cash

Requirement

Total

Units

$15,000 95

$150,000 955

$45,000 –

$95,000

971

Aire Serv Heating And Air Conditioning

HVAC Services

Sep.

2019

$82,600 –

$206,400

$35,000 –

$35,000

183

Aire-Master of America

Commercial hygiene service

Dec.

2019

$40,364 –

$145,900

$50,000 115

* Amada Senior Care

In-home senior care

April

2019

$87,710 –

$174,654

$90,000 111

Amazing Athletes

Early childhood development

April

2019

$27,500 –

$64,950

$30,000 141

American Poolplayers Association

Pool league

Sep.

2019

$20,523 –

$28,408

$20,763 331

Anago Cleaning Systems

Commercial cleaning services

Aug.

2020

$197,000 –

$298,000

$197,000 –

$298,000

46

AtWork Group

Recruiting services

Feb.

2020

$154,000 –

$231,000

$150,000 71

Better Homes and Gardens Real Estate

Real estate

Jan.

2020

$190,970 –

$513,550

$100,000 231

“The core values is the

greatest area of strength

for Christian Brothers

Automotive.”

– Christian Brothers Automotive

Franchise Owner

Bin There Dump That

Residential dumpster rentals

* BrightStar Care — more on p.25

In-home senior care

* Brightway Insurance

Financial services

Captain D’s

Fast casual

* Christian Brothers Automotive

Automotive repair

— more on

p. 25

Feb.

2020

April

2019

Jan.

2020

Aug.

2019

Dec.

2019

$72,200 –

$127,600

$101,656 –

$169,414

$18,000 –

$173,500

$1,005,600 –

$1,223,600

$461,250 –

$566,400

$50,000 198

$150,000 320

$25,000 –

$200,000

187

$350,000 533

$85,000 228

College Hunks Hauling Junk & Moving

Junk removal services

Mardh

2019

$89,300 –

$208,000

$65,000 110

Color World House Painting

Residential/commercial painting, repairs

Feb.

2020

$72,260 –

$143,200

$40,000 84

* Cruise Planners — more on p. 31

Travel agency

Oct.

2019

$2,295 –

$23,617

$10,995 2,811

* Crunch Fitness

Fitness club

Dec.

2019

$255,500 –

$2,320,500

$400,000 –

$500,000

293

Dale Carnegie

Leadership training

Sep.

2019

$93,400 –

$245,800

$50,000 232

* Dogtopia — more on p. 28

Dog daycare & boarding

Oct.

2019

$757,253 –

$1,553,415

$200,000 137

Donatos Pizza

Quick-service

July

2019

$375,500 –

$699,900

$200,000 161

*This brand’s Franchisee

Satisfaction Report is available at

www.FranchiseBusinessReview.com

* Dream Vacations

Travel agency

* DreamMaker Bath & Kitchen

Home remodeling

Oct.

2019

Aug.

2020

$3,245 –

$21,850

$142,575 –

$364.550

$3,500 1,540

$250,000 36

16 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Expedia Cruises

Travel agency

May

2019

$169,950 –

$299,650

$39,000 301

* Express Employment Professionals

staffing solutions

Feb.

2020

$150,000 –

$224,000

$70,000 883

Fazoli’s Restaurants

Fast casual

Oct.

2019

$1,098,000 –

$1,739,818

$250,000 268

* Fibrenew

Leather & vinyl repair services

* FirstLight Home Care

In-home senior care

* Fish Window Cleaning

Window cleaning

Five Star Painting

Painting

Freedom Boat Club

Members only boat club

FRSTeam

Home restoration

FYZICAL Therapy & Balance Centers

Physical therapy centers

Heaven’s Best Carpet/Upholstery Cleaning

carpet & upholstery cleaning

Nov.

2019

Aug.

2020

Oct.

2019

Sep.

2019

March

2019

Nov.

2019

June

2020

Feb.

2020

$87,812 –

$99,452

$112,376 –

$199,376

$87,300 –

$151,600

$74,700 –

$184,250

$149,200 –

$458,700

$33,375 –

$409,500

$82,250 –

$390,000

$55,560 –

$110,000

$15,000 –

$25,000

249

$100,000 214

$100,000 276

$70,000 203

$38,000 196

$33,375 47

$70,000 –

$140,000

386

$39,000 880

“We have a lot of

competition with other

brands that have their

own great cultures, so we

don’t have a monopoly

on that anymore, but I

think Home Instead

Senior Care is the best

out there!”

– Home Instead Franchise Owner

* Home Instead Senior Care

In-home senior care

Aug.

2020

$108,900 –

$124,910

$55,000 1,049

House Doctors Handyman Service

Home improvement

April

2019

$98,000 –

$128,650

$60,000 37

Huntington Learning Center

Tutoring services

Oct.

2019

$134,000 –

$277,000

$65,000 302

InXpress

Business shipping

Just Between Friends

Children’s consignment

Kampgrounds of America/KOA

Camping services

Keller Williams

Real estate

* Kitchen Solvers

Home remodeling

* Kona Ice

Frozen treats

LaRosa’s Pizzeria

Fast casual

Maid Brigade

Residential cleaning

May

2020

Oct.

2019

Nov.

2019

Jan.

2020

Sep.

2019

Sep.

2019

June

2019

Feb.

2020

$85,600 –

$169,990

$38,550 –

$54,509

$210,950 –

$4,455,425

$183,947 –

$336,995

$91,584 –

$116,720

$127,750 –

$151,550

$800,000 –

$1,000,000

$96,150 –

$129,300

$65,000 376

$43,178 166

$7,500 511

$183,947 –

$336,995

1,026

$30,000 46

$20,000 1,247

$500,000 76

$50,000 452

“I feel the franchisee

community is fantastic.

Everyone is willing to help

everybody else in any way

they can. Being new, I felt

welcomed immediately

and feel that everyone

would help if I ever had

any questions.”

– MaidPro Franchise Owner

* MaidPro

House cleaning & maid services

Sep.

2019

$74,560 –

$204,450

$75,000 276

* Mathnasium

Math learning center

April

2019

$112,750 –

$149,110

$0 1,081

* Minuteman Press

Printing & marketing services

Aug.

2019

$74,904 –

$180,053

$50,000 967

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 17


FBR SPECIAL REPORT

THE LIST

Best of the Best:

Franchises with Strong

Company Culture

Motto Mortgage

Brokerage services

Mr. Appliance

Appliance repair

Mr. Electric

Electrical services

Survey

Date

Oct.

2019

Sep.

2019

Sep.

2019

Start-Up

Investment

$48,000 –

$68,000

$60,800 –

$139,515

$103,600 –

$239,750

Cash

Requirement

Total

Units

$12,000 82

$45,000 295

$35,000 210

Mr. Handyman

Home repair services

Sep.

2019

$111,500 –

$143,100

$50,000 215

Mr. Rooter Plumbing

Home services

Sep.

2019

$74,975 –

$182,140

$74,975 –

$182,140

284

My SALON Suite

Private, spacious salon suites

July

2020

$664,000 $200,000 173

“When surrounded by my

fellow franchisees, I feel

like family, and that they

would do anything to

help me succeed.”

Network in Action

Professional Networking

Nextaff — more on back cover

Staffing solutions

NextHome

Real estate

Nothing Bundt Cakes

Snack retailer

July

2019

Oct.

2019

Nov.

2019

May

2020

$43,610 –

$57,500

$98,800 –

$148,000

$14,750 –

$213,595

$430,200 –

$624,300

$50,000 47

$100,000 69

$3,750 450

$150,000 372

– Mr. Rooter Franchise Owner

* Office Pride

Commercial cleaning services

Sep-19

$59,500 –

$107,200

$85,000 137

Orangetheory Fitness

Fitness club

Nov-19

$563,529 –

$999,121

$563,529 –

$634,100

1,000

* Our Town America — more on p. 28

Advertising services

Sep-19

$63,300 –

$86,250

$70,000 53

Oxi Fresh Carpet Cleaning

Carpet cleaning

Jul-20

$39,900 –

$71,490

$39,900 388

“This organization starting

from the bottom and

going to the top exudes

integrity, honesty, and

I feel that they are truly

vested in my success.

Not from a selfish desire,

but rather they want us

all to succeed and do

well for ourselves.”

Palm Beach Tan

Beauty services

* Payroll Vault Franchising

Payroll services

* Pinch A Penny — more on p. 29

Pool supplies retailer

Pizza Ranch

Fast casual

Planet Fitness

Fitness club

Precision Concrete Cutting

Concrete maintenance services

Property Damage Appraisers

Property damage assessments

Sep-19

Aug-20

Oct.

2019

Sep.

2019

March

2019

Aug.

2020

Nov.

2019

$498,278 –

$802,420

$39,313 –

$65,769

$289,375 –

$411,200

$1,127,500 –

$2,526,500

$969,600 –

$4,242,500

$150,000 –

$176,500

$20,300 –

$41,950

$250,000 525

$31,500 57

$150,000 254

$325,000 220

$600,000 1,615

$100,000 56

$20,300 –

$41,950

242

– Pinch A Penny Franchise Owner

* PuroClean — more on p. 29

Property emergency repair services

Sep.

2019

$72,765 –

$192,615

$50,000 –

$75,000

285

Rhea Lana’s

Children’s consignment

Dec.

2019

$19,050 –

$38,950

$15,000 100

Right at Home

In-home senior care

March

2020

$80,150 –

$147,150

$150,000 347

* Sandler Training

Business consulting & coaching

July

2019

$97,525 –

$108,500

$91,525 268

18 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

Survey

Date

Start-Up

Investment

Cash

Requirement

Total

Units

Sanford Rose Associates

Recruiting services

March

2020

$108,250 –

$143,580

$108,250 106

ShelfGenie

Shelving solutions

Dec.

2019

$68,600 –

$103,750

$75,000 172

Showhomes Home Staging

Home staging

Jan.

2020

$60,550 –

$103,000

$30,000 –

$100,000

61

* Snap-on Tools

Automotive services

Sep.

2019

$172,207 –

$375,265

$38,000 –

$53,366

5,164

Snapology

STEM/STEAM programs & activities

Sep.

2019

$40,000 –

$90,000

$34,900 104

* Soccer Shots

Youth sports

Sola Salon Studios

Salon suites

Sotheby’s International Realty

Real estate

* Supporting Strategies

Bookkeeping services

Surface Specialists Systems

Home remodeling

The Drybar

Hair salon

* The Goddard School

Early childhood education

Dec.

2019

April

2019

Jan.

2020

June

2020

June

2019

Sep.

2019

Aug.

2020

$41,034 –

$53,950

$457,800 –

$1,166,380

$194,650 –

$627,000

$77,130 –

$102,390

$43,200 –

$56,000

$639,180 –

$1,391,470

$712,800 –

$786,100

$38,000 249

$500,000 455

$63,650 –

$206,000

607

$100,000 100

$25,000 47

$150,000 143

$150,000 519

“We have always felt,

and continue to feel, that

Soccer Shots leadership

is honest and trustworthy.

They care about each

of their franchisees and

try to make decisions

with the best interests

of the entire community

in mind.”

* The Learning Experience

Early childhood education

May

2020

$493,549 –

$3,585,549

$150,000 212

– Soccer Shots Franchise Owner

* The Maids

Cleaning & maid services

April

2019

$64,100 –

$154,300

$50,000 1,397

The Wendy’s Company

Quick-service

Tint World

Automotive services

Tropical Smoothie Cafe

Fast casual

* TSS Photography

Sports, school & event photography

* Two Men and A Truck — more on p. 25

Moving services

June

2019

March

2020

Oct.

2019

July

2019

March

2020

$300,000 –

$3,000,000

$199,950 –

$299,950

$222,095 –

$569,335

$20,415 –

$74,725

$179,000 –

$585,000

$2,000,000 6,564

$70,000 83

$125,000 738

$10,500 179

$80,000 –

$190,000

386

“Wild Birds Unlimited is a

tremendous organization

and I am blessed to be

a part of it!”

– Wild Birds Unlimited Franchise Owner

Walk-On’s Bistreaux and Bar

Louisiana themed sports grills

Sep.

2019

$1,214,000 –

$4,033,700

$90,000 46

Weichert Real Estate Affiliates

Real estate

Sep.

2019

$62,500 –

$324.700

$25,000 482

* Wild Birds Unlimited

Nature retailer

Oct.

2019

$170,382 –

$281,606

$40,000 –

$50,000

348

Wings Etc.

Fast casual

Oct.

2019

$292,847 –

$1,733,707

$200,000 –

$500,000

74

YESCO

Visual business communications

Feb.

2020

$64,300 –

$350,000

$60,000 123

Young Rembrandts

Children’s art classes

Oct.

2019

$41,250 –

$48,650

$40,000 96

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 19


FBR SPECIAL REPORT

FBR’s 2020

Rock Star Franchisees

The great Bill Rosenberg, founder of both Dunkin’ Donuts and

co-founder of the International Franchise Association, once

said, “You can’t have a successful franchisor without successful

franchisees.”

Rosenberg had a deep understanding and appreciation for the

significant role that hard working, high performing franchisees played.

These are the people that make franchising happen each and every day.

At Franchise Business Review, we have a simple name for these

successful individuals—we simply call them Rockstar Franchisees.

What makes a franchise owner great is not easily defined, for each

franchisee brings with him/her unique abilities and skills. But the most

successful franchisees tend to have two things in common: a strong

work ethic and a real commitment to their community. These success

factors illustrate the true beauty of franchising; that with hard work

and perseverance anyone can find success, no matter their background

or previous experience.

This year, we analyzed over 27,000 franchisee surveys, across more

than 300 leading brands, to identify the best of the best in franchising

today. We narrowed our search to just a few hundred candidates—

successful franchise owners very much worthy of the title of Rock Star.

“There are some many fantastic success stories out there; it was

painful to narrow our list down to 2020 Rockstar Franchisees,” said

Michelle Rowan, President of Franchise Business Review. “There

were hundreds of deserving business owners. In the end, we picked

80 individuals that really stood out. Franchisees that not only excel in

their businesses but provide strong leadership within their franchise

organizations and their local communities.”

There were so many amazing stories, we can only share a few highlights here in our report.

For our full list of this year’s Franchisee Rockstars, as well as expansive interviews with our winners,

visit us at FranchiseBusinessReview.com.

20 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

THE ZENERI TEAM

Cruise Planners

“Be sure you have a clear business plan, including

short- and long-term goals. Be sure you understand

the required time commitment needed to make

your franchise a success. It’s not a “get rich quick”

scheme, but rather an adventure you need to be

willing to commit to for the long-haul.”

DUSTIN BAKER

Assisted Living Locators

“The biggest challenges I have had to overcome

as a business owner have been recognizing my

strengths and weaknesses in my skill sets, and

being able to delegate accordingly to continue to

climb in an upward direction. I initially attempted

to carry all of our duties on my own shoulders.

However, now I have found that balance and have

been far more productive and successful since I’ve

been able to recognize these small shortcomings.”

JD AND JEFF PENLAND

East Coast Wings + Grill

“We identified what types of management styles

would work for us. We scouted many employees

who wanted more than the average... and once we

groomed them, we took care of them. A winning

team has a good culture that constantly evolves.”

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 21


FBR SPECIAL REPORT

SHADOW

& REBEKAH

SKAGGS

FirstLight Home Care

“FirstLight Home Care has

felt like a family since the

first day we walked into

their corporate office. They

embrace the same morals

and ethics that we do as

a family. They provide us

with a business model and

support system to help

us be successful business

owners.”

MARK SCUDERI

Motto Mortgage

“Pick a brand that you are passionate about and

become a brand ambassador. That is, do everything

in your power to help your brand succeed. As a

franchisee, you not only represent your business,

but you represent the businesses of every other

one of your franchises in the world.”

PAUL DURANT

Junk King

“Franchising allows us to operate independently,

with little red tape. I like mentoring the younger

employees in our organization and recycling/

donating a large percentage of our work. Both are

ways of giving back to the community that are

woven into our culture.”

22 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FBR SPECIAL REPORT

KRISTEN MARTYN

& CAMERON HOGARTH

Wild Birds Unlimited

“I love birds and I am obsessed with

bird watching,” Martyn said. “I had been

looking for a way to combine my love

and passion and background with my

dream of owning my own business.”

MICHAEL DWYER

Image One Facility Solutions

“Giving back is huge! Being a business owner is

being a leader, and as leader you are always helping

people. I like watching the people that I employed

grow in personal lives and in the business.”

MICHAEL RAUEN

& JASON JACKSON

TSS Photography

“Your team has to trust that you mean what

you say and that you’re looking out for them.

As leaders, we need to be able to trust that

our team is going to perform and uphold the

values we present to our customers.”

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 23


FBR SPECIAL REPORT // MARKETPLACE

2020

TOP 200

FRANCHISES

ADVERTISING & SALES

* Our Town America — more on p. 28

N2 Publishing

Town Money Saver

Welcomemat Services

Discovery Map

AUTOMOTIVE

* Christian Brothers Automotive

* Snap-on Tools

* Fibrenew

Mighty Auto Parts

Tint World

RNR Tire Express

Grease Monkey

Ziebart

BUSINESS SERVICES

* Sandler Training

* FASTSIGNS

Sanford Rose Associates

Network in Action

* Minuteman Press

* ActionCOACH — more on p. 30

* Brightway Insurance

* Supporting Strategies

YESCO

The @WORK Group

Remedy Intelligent Staffing

Dale Carnegie

FPC National

InXpress

Office Evolution

CHILD SERVICES

* Soccer Shots

CompuChild

* TSS Photography

Amazing Athletes

JumpBunch

Young Rembrandts

The Little Gym

Snapology

— more

on p. 25

Today’s leading brands based

on FBR’s owner satisfaction data.

*Full Satisfaction Report Available

at FranchiseBusinessReview.com

KidsPark

TGA Premier Sports

High Touch High Tech

College Nannies, Sitters + Tutors

CLEANING & MAINTENANCE

* MaidPro

Anago Cleaning Systems

Aire-Master of America

* 360clean

* Office Pride

* The Maids

* Image One

Oxi Fresh Carpet Cleaning

Molly Maid

Cleaning services

You’ve Got MAIDS

City Wide Maintenance — more on p. 31

Executive Image Building Services

EDUCATION

* The Goddard School

* Mathnasium

Online Trading Academy

Huntington Learning Center

School of Rock

Creative World School

* The Learning Experience

Best In Class Education Centers

FINANCIAL & TAX

* Payroll Vault Franchising

Motto Mortgage

Family Financial Centers

We Insure

* ATAX — more on p. 30

FITNESS

Planet Fitness

Orangetheory Fitness

Fitness club

* 30 Minute Hit

The MAX Challenge

Burn Boot Camp

AUTOMOTIVE

Christian Brothers Automotive

Initial Investment: $461,250 – $566,400

Cash Requirement: $85,000

Total Units: 229

Christian Brothers Automotive is a full-service

auto repair franchise committed to operating

with honesty and integrity. Our focus on superior

customer service and “loving your neighbor as

yourself” has allowed the company to grow with

100% store success in 20 years of franchising.

At Christian Brothers, franchise owners have the

benefit of owning their own faith-based business,

with extensive support from the home office

not only during start up but long term as well.

You do not need previous automotive industry

experience—our thorough training program and

home office coaching will direct you with tools

toward success.

For more information on Christian Brothers

Automotive opportunities, call (855) 866-9222

or visit www.christianbrothersfranchise.com.

BUSINESS SERVICES

FASTSIGNS

Initial Investment: $218,596 – $298,679

Cash Requirement: $80,000

Total Units: 741

FASTSIGNS International, Inc. celebrates its 35th

anniversary in business in 2020 as the leading

sign and visual communications franchisor in

North America, and is the worldwide franchisor

of more than 735 independently owned and

operated FASTSIGNS¨ centers in 9 countries

including the United States and Puerto Rico, the

United Kingdom, Canada, Chile, Grand Cayman,

the United Arab Emirates, Malta, France and

Australia (where centers operate as SIGNWAVE¨).

FASTSIGNS locations provide comprehensive

signage and graphic solutions to help companies

of all sizes and across all industries attract more

attention, communicate their message, promote

their products, help visitors find their way and

extend their branding across all of their customer

touchpoints.

See page 26 for additional top franchises.

Visit FranchiseBusinessReview.com for brand details.

For more information on FASTSIGNS

opportunities, call (214) 346-5679, email

mark.jameson@fastsigns.com or visit

https://www.fastsigns.com.

24 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


Helping others has never been so rewarding

FEATURED

Franchisee

Cal and Lenka Pascanu

Christian Brothers Automotive

Locations in Peoria and Surprise, AZ

Franchise owner since 2018

Our commitment to the highest standard

of in-home healthcare provides franchisees

with multiple revenue streams that generate

an annual average of $1,925,681*.

877-689-6898

brightstarfranchising.com/home-care

* 2019 average unit revenue for all first franchise locations that were open 12+ months as

of 12/31/2019 per our 4/1/2020 FDD - Item 19. A new franchisee’s results may differ from

these represented performances. There is no assurance that you will do as well and you

must accept that risk. This offering is made by prospectus only.

Why did you invest in this franchise?

The first thing that drew me to Christian Brothers

Automotive was their faith-based approach.

Also, they split the profit with you after they pay

you (as an owner) an initial salary and health

insurance. This gave me the assurance that they

would be invested in my success. In comparison

to other franchise models, CBA really took the

time to learn about me and my family and also

gave me the opportunity to learn about them.

I felt the transparency was there from the

beginning.

What do you like most?

Christian Brothers has the best customer

service—something you don’t get at the big

dealerships. CBA coaches us as franchisees to

serve our customers. We go to the home office

annually for a refresher training. The way they

serve us at the corporate office is no different than

the coaching we receive to serve our guests. It

feels too good to be true when you experience it.

Being at the shop allows me to interact with

many customers, build relationships, and make

friends. It’s rewarding to offer my team good

compensation and a five-day work week with

weekends off so they can maintain a balance

between their careers and family lives.

Congratulations to our Rockstar Franchisee,

Rob Felcher.

Make your move and join the TWO MEN AND A TRUCK® family! Offering local and long-distance

moving, packing, and unpacking services for home and business customers. There’s never

been a better time to join the nation’s first and largest franchised moving company.

96% customer referral rate • 8 million moves & counting

$2.2 average unit volume • Ongoing year-over-year growth

888.519.0843 | franchise.twomenandatruck.com

This advertisement is not an offering to sell a franchise. An offering can be made only by Franchise Disclosure Document that has been registered with and

approved by the appropriate agency in your state if your state requires such registration. Individual franchise performance will vary. *$2.3 million is the

average annual gross sales in 2019 for franchises that have been in operation at least five years. 76 of the 187 franchises in this group (41%) met or exceeded

this average. New franchisees’ results may differ from the represented performance. See Item 19 of the TWO MEN AND A TRUCK FDD.

Any advice for prospective franchisees?

My biggest advice is to embrace the

recommendations of the home office. If you

decide to join the brand, follow their model, and

don’t try to reinvent the wheel. You should be

open-minded, coachable, and follow their

system. CBA does a great job selecting their

owners. They have more than 200 stores and

have never had to close a store down.

For more information about Christian Brothers

Automotive opportunities, call (855) 866-9222

or visit www.christianbrothersfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 25


FBR SPECIAL REPORT // MARKETPLACE

2020 TOP 200

FRANCHISES

FOOD

* Kona Ice

Walk-On’s Bistreaux & Bar

Pizza Ranch

Captain D’s

Tropical Smoothie Cafe

LaRosa’s Pizzeria

Nothing Bundt Cakes

* Chicken Salad Chick — more on p. 27

A&W Restaurants

Fazoli’s Restaurants

The Wendy’s Company

Wingstop

Hungry Howie’s Pizza & Subs

Wings Etc.

Pizza Factory

Lennys Grill & Subs

Donatos Pizza

Simple Simon’s Pizza

* Firehouse Subs

* Bruster’s Real Ice Cream — more on p. 27

Golden Corral Buffet & Grill

* The Haagen-Dazs Shoppe Company — more on

p. 31

Rising Roll (Franchising Concepts)

* Checkers & Rally’s

Straw Hat Pizza

Taziki’s Mediterranean Cafe

BIGGBY COFFEE

Penn Station

* PJ’s Coffee

Dash In Food Stores

* East Coast Wings + Grill

Nathan’s Famous

Jason’s Deli

HEALTH & PERSONAL SERVICES

Palm Beach Tan

The Drybar

FYZICAL Therapy & Balance Centers

Miracle-Ear

Sola Salon Studios

Sport Clips

My Salon Suite

101 Mobility

HOME SERVICES

* HouseMaster

Budget Blinds

Surface Specialists Systems

* DreamMaker Bath & Kitchen

House Doctors Handyman Service

Mr. Appliance

* Kitchen Solvers

Miracle Method Surface Refinishing

The Patch Boys

Mr. Handyman

WOW 1 DAY PAINTING

ASP — America’s Swimming Pool Co.

ShelfGenie

Shack Shine

The Grout Doctor

Closets By Design

Bloomin Blinds

Custom blinds and window coverings

The Honey Do Service

PET SERVICES

In Home Pet Services

Sit Means Sit Dog Training

Pet Supplies ‘PLUS’

* Dogtopia — more on p. 28

REAL ESTATE

NextHome

Sotheby’s International Realty

Weichert Real Estate Affiliates

Better Homes and Gardens Real Estate

ERA

* HomeVestors of America — more on inside

front cover

HomeSmart International LLC

Help-U-Sell Real Estate

Showhomes Home Staging

United Country Real Estate

PropertyGuys.com

RECREATION

American Poolplayers Association

Freedom Boat Club

* Yogi Bear’s Jellystone Park

Goldfish Swim School

Streamline Brands

RETAIL

* Pinch A Penny — more on p. 29

* Wild Birds Unlimited

Rhea Lana’s

Learning Express

Just Between Friends

* Big Frog Custom T-Shirts

NYS Collection Eyewear

See page 27 for additional top franchises.

Visit FranchiseBusinessReview.com for brand details.

FINANCIAL/TAX

Motto Mortgage

Initial Investment: $48,000 – $68,000

Cash Requirement: $12,000

Total Units: 82

“Trendsetter” isn’t a word you often hear in the

mortgage industry. But as the very first national

franchise of mortgage brokerages, our unique

mortgage brokerage-in-a-box concept is gaining

momentum. Why? Because it just makes sense.

From a dedicated business support team, to

state-of-the-art tech and training, to brand

marketing (and everything in-between), Motto

Mortgage gives you all the pieces you need to

hit the ground running as a mortgage broker.

It’s everything you need to get started—we just

need you.

For more information on Motto Mortgage

opportunities, call (866) 668-8649,

email franchise@mottomortgage.com

or visit https://go.mottomortgage.com/

FBR2020-Motto.

HOME SERVICES

The Glass Guru

Initial Investment: $72,750 – $179,500

Cash Requirement: $64,150

Total Units: 89

The Glass Guru is the neighborhood glass shop

you can count on! Since 1997 The Glass Guru

has been the leading provider of glass, window,

and door repair and replacement services for

residential and light commercial customers.

The company continues to be one of the fastest

growing brands in the industry, and has even

seen record revenue numbers during the

COVID-19 pandemic! In addition to offering a

proprietary, money-saving restoration service

for failed insulated windows, the company’s

75+ full-service franchise locations across

North America are a one-stop solution for all

of your residential glass needs. Get started in

the economically resilient home services

category today!

For more information on The Glass Guru

opportunities, call (916) 865-4875, email

franchise@theglassguru.com or visit

theglassgurufranchise.com.

26 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


®

WHERE PASSIONS

ARE SHARED &

Success is Served.

MADE FROM SCRATCH EVERY DAY -

NO STOVES, NO OVENS, & NO FRYERS!

$1,138,652 AUV (BASED ON A 6-DAY

WEEK MODEL) *

13 CONSECUTIVE QUARTERS OF SAME-

STORE SALES GROWTH (& COUNTING!) **

FAMILY-ORIENTED & PURPOSE-DRIVEN

CULTURE

Fast Casual's Top 100 Movers & Shakers [2015, 2016, 2017, 2018, & 2019]

Franchise Times' Fast & Serious List [2018 & 2019]

Inc. 5000’s Fastest Growing Private Company List [2016, 2017, & 2018]

IFA's "Franchising Gives Back" Newcomer Award [2017]

Nation’s Restaurant News "Next 20" Restaurant Brands List [2017]

Restaurant Business Future 50 List [2017]

For Franchising Information:

Email: Franchising@ChickenSaladChick.com

Or Visit: www.ChickenSaladChick.com

*This figure represents a total of 67 franchised restaurants at the end of 2017, with 49 of those in

operation the entire year as published in our May 15, 2018 franchise disclosure document.

**Based on performance of franchised restaurants represented in our 2019, franchise disclosure

document.

SENIOR SERVICES

* Visiting Angels

* Home Instead Senior Care

Right at Home

* FirstLight Home Care

Home Care Assistance

Assisting Hands

* Qualicare

* BrightStar Care — more on p. 25

Homewatch Caregivers

* Amada Senior Care

* Senior Care Authority

* Assisted Living Locators

Home Helpers Home Care

* CarePatrol

SERVICES

Weed Man

Precision Concrete Cutting

* Two Men And A Truck — more on p. 25

* Fish Window Cleaning

FRSTeam

Mr. Electric

Five Star Painting

Paul Davis

College Hunks Hauling Junk & Moving

Complete Weddings + Events

* Truly Nolen of America — more on p. 30

* The Glass Guru

Mr. Rooter Plumbing

NaturaLawn of America

* PuroClean — more on p. 29

Aire Serv Heating And Air Conditioning

* Mosquito Joe

Window Genie — more on p. 15

Property Damage Appraisers

* U.S. Lawns

The Mosquito Authority

MarbleLife

Precision Door Service

Critter Control

Glass Doctor

Service Team of Professionals

TECHNOLOGY

TeamLogic IT

TRAVEL SERVICES

* Cruise Planners — more on p. 31

* Dream Vacations

Expedia CruiseShipCenters

Visit FranchiseBusinessReview.com

for brand details.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 27


FBR SPECIAL REPORT // MARKETPLACE

REAL ESTATE

HomeVestors of America

Initial Investment: $96,000 – $426,250

Cash Requirement: $70,000

Total Units: 1,100

“ Dogtopia has the best kind of

support and I have access to

experts, it frees you up to focus

on what you want to focus on,

in business or outside business.”

– Stefani Ballard

DOGTOPIA MULTI-UNIT FRANCHISEE

Dogtopia.com | Contact Alex Samios at 602-730-6000 ext. 2

THIS ADVERTISEMENT IS NOT AN OFFERING OF A FRANCHISE.

AN OFFER OF A FRANCHISE CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT.

HomeVestors ® franchise is a way to make

life-changing revenue in a system with proven

success, while solid home-buying knowledge

and marketing of the well-known ‘We Buy Ugly

Houses’ brand limit risks. Training covers what

HomeVestors franchisees have learned buying

over 110,000 houses nationwide since 1996.

Tools to make smart investment decisions,

including our ValueChek ® software, and customer

management program. Learn in the field

with your own coach, an experienced, proven

franchisee; your mentor as you learn and grow

your business. HomeVestors is consistently

top-rated and Best in Franchisee Satisfaction,

Real Estate, Leadership, Low-investment, Fastest

Growth, and Veterans, year after year.

For more information on HomeVestors of

America opportunities, call (800) 230-0385

or visit www.homevestorsfranchise.com.

Supporting Your Local Community Has

NEVER FELT BETTER

Connect local business owners with new customers through niche

direct mail marketing with the #1 Advertising Franchise in the country

• Quick Ramp Up

• Home-based

• Flexibility

Quality of Life

• Scalable Business

• Residual Income

• Low Overhead

No Employees Needed

• Sales & Service

No Production

• Enhanced Mobile App

800.497.8360 x236 • OurTownAmerica.com

Jane McElhaney

Columbia, SC Franchise Owner

Veteran Discount available

Our Town America, A Franchising Corporation • 13900 US Highway 19 N | Clearwater, FL 33764-7238

MN Residents: Minnesota Franchise Registration No: F-6498 (Unit); F-7645 (RD) NY Residents: This advertisement is not an offering. An offering can only be made by

aprospectus filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. * FranchiseBusinessReview.com

28 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


RETAIL

TRAVEL

Wild Birds Unlimited

Initial Investment: $170,382 – $281,606

Cash Requirement: $40,000 – $50,000

Total Units: 348

Wild Birds Unlimited franchise store owners

are the community resource for backyard bird

feeding products, services and nature education.

Who we are goes far beyond the products

we sell. Each day our owners deliver a joyful

experience to their customers while helping

them purposefully engage with nature. A typical

day involves customers swapping stories about

latest bird sightings and sharing excitement

about attracting new birds with our vast array

of proprietary products.

For more information on Wild Birds Unlimited

opportunities, call (888) 730-7108 or visit

www.wbufranchise.com.

Dream Vacations

Initial Investment: $3,245 – $21,850

Cash Requirement: $3,500

Total Units: 1,540

Are you ready to chart a new course? The future

in travel is bright with a home-based Dream

Vacations travel franchise. The pent-up demand

for vacations is at an all-time high and now

more than ever, consumers are turning to travel

agents to help pan their next getaway. Turn your

passion for travel into your own home-based

business. Dive in immediately with our virtual

training and discover how you can start planning

Dream Vacations today! Join us for an upcoming

webinar to find out how you can own your own

travel agency.

For more information on Dream Vacations a

opportunities, call (800) 650-5576 or visit

OwnaTravelBiz.com.

SERVE YOUR

COMMUNITY,

SECURE YOUR

FUTURE

Be a hero of home & business

restoration while building

a lasting career in a real

recession-proof industry.

WHAT A REFRESHING CHANGE TO BE YOUR

OWN BOSS. FRANCHISE WITH PINCH A PENNY.

WITH $1.2M* IN AVERAGE UNIT SALES,

YOU COULD BE SWIMMING IN BUSINESS.

PROVEN BUSINESS

MODEL

250+ FAMILY-OWNED

LOCATIONS ACROSS THE

SOUTHEASTERN U.S.

AND TEXAS

MULTIPLE REVENUE

STREAMS

YEAR-ROUND BUSINESS IN

RETAIL, SERVICES, REPAIRS,

AND MAINTENANCE

FRANCHISEE

SATISFACTION

CONSISTENTLY RANKED IN

THE TOP 10% FOR FRANCHISEE

SATISFACTION, FRANCHISE

BUSINESS REVIEW

PINCHAPENNYPOOLFRANCHISE.COM

727-263-2302

*For the year ending December 31, 2018, Pinch A Penny had 248 stores open. Of those stores, 238 have been open at least one year.

Of those open at least one year, the average annual gross sales was $1,257,388. 88 stores (37%) had annual gross sales that exceeded the average.

Your results may differ. There is no assurance that you will do as well. See our 2019 Franchise Disclosure Document for more information.

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. If you are a

resident of a U.S. state or a country that regulates the offer and sale of franchises, are receiving this message in one of those states or countries,

or intend to operate a franchise in any of those states or countries, we will not offer you a franchise unless and until we have complied with any

applicable pre-sale registration and/or disclosure requirements in the applicable jurisdiction.

©2020 Pinch A Penny. All Rights Reserved.

Visit DiscoverPuroClean.com

or call (855) 947-0470

Each PuroClean office is independently

owned and operated.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 29


FBR SPECIAL REPORT // MARKETPLACE

FEATURED

Franchisee

Join Us Now & Help Us

Serve the Trillion Dollar

US Latino Market! *

Juan Ortega

ActionCOACH

Fort Lauderdale, FL

Franchise owner since 2012

Background prior to becoming a franchisee?

I had 20 years in hospitality where I gained

experience in running businesses and leading

people. During the last ten years in my corporate

career, I was in charge of sales and marketing

which became extremely valuable when I started

my own business with ActionCOACH.

Why did you choose ActionCOACH?

I was looking for a business that would allow me

to play on my strengths and where I could spend

my time doing things that I find exciting and

enjoyable.

What do you like most?

The freedom to work as I please, call the shots,

and be in charge of my own success. I can create

a business that will ultimately deliver the

lifestyle I chose to live.

Be part of our rapid nationwide expansion in serving the thriving

Latino community, both the individual taxpayer and business owner.

Low Startup Investment - Dedicated On-Going Training & Support

Powerful Marketing System - Easy to Operate Franchise Model

Proud to be a

member of

*According to a Forbes Magazine publication.

Take the First Step Toward Building Wealth & the Lifestyle You Deserve!

ATAXFRANCHISE.COM 1(866)999-2829 FIND US ONLINE

Any advice for prospective franchisees?

I would tell them to get ready for what could

very well be the most exciting new chapter in

their career. One that will be filled with ups and

downs and everything in between. There are no

guarantees with anything in life but with a

proven system like ActionCOACH, our chances

of success are much greater.

What else would you like to share?

Eight years ago, I was frustrated in a career,

putting in long hours, fighting for every step of

advancement and not seeing an impact on the

work that I did. My quality of life was poor, and

I was not able to live the life I imagined. Today,

I can see how the work that I do changes the lives

of others and I am handsomely compensated for

it. I get to spend more time with my family, do

cool stuff, and it was all because I had the

courage to make a change. If I did it, I know

anyone can do it!

For more information on ActionCoach

opportunities, call (702) 795-3188 or

(888) 488-2828, email info@actioncoach.com,

or visit actioncoach.com.

30 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com


FEATURED

Franchisee

Jenny Reed

Cruise Planners

Cumming, GA

Franchise owner since 2001

B2B sales and

management model

20+ services to manage

Recurring, compounding revenue

in a recession-proof industry

No hourly employees, equipment, inventory, or travel

City Wide Average Unit Volume: $3.9 Million (Per 2019 FDD Item 19)

City Wide Average Top Quartile: $8.8 Million (Per 2019 FDD Item 19)

FOR MORE INFORMATION ON AVAILABLE MARKETS

IN THE U.S. AND CANADA:

(214) 674-5480 | citywidefranchise.com

Why did you invest in this franchise?

My husband and I love (and still love) to

cruise and wanted a business I could grow. The

flexibility of working from home was appealing

to me, too. I took my business full-time within

6 months of purchasing it and have never

looked back!

What do you like most?

I love the flexibility! Seven years into my

business, I became a mom and could work from

home but still be present. I enjoy being my own

boss and providing a service in an industry that I

love. I also take advantage of educational

opportunities to try new ships, resorts, and tours.

I love my Cruise Planners family and the support

I receive from the home office.

How did you fund your franchise?

Because the initial franchise fee was so low

compared to other franchises, I was able to

purchase it in full on my own.

What else would you like to share?

This year has been one of the most challenging

years we’ve faced in our industry, but the

challenges are not new to anyone who owns a

small travel business. I purchased my franchise

just prior to 9-11 and have weathered SARS,

H1N1, hurricanes, and more—but the industry

has always been resilient. I have seen this

industry change and grow and have expanded my

specialty beyond cruising--into land-based

vacations, resorts, and all types of travel. I’ve

been honored to have been designated as an

American Express Travel Insider for Caribbean

Cruises and Alaska and have traveled the world

doing what I love. Running a small business has

its challenges, but I have no regrets.

For more information on Cruise Planners

opportunities, call (888) 582-2150, email

franchising@cruiseplanners.com, or visit

www.cruiseplannersfranchise.com.

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 31


a Nextaff franchisee, you will help

As

Identify, Evaluate and

companies

quality talent using our

Acquire

X-FACTOR model. You

proprietary

backed by our impressive track

are

and incredible support

record

By using our proprietary

channels.

you’ll be able to set

X-FACTOR,

apart from the

yourself

competition.

you’ll gain access to our

Next,

technology, back office

expertise,

recruiting, marketing and

support,

development sources. You

business

enjoy all the benefits of being

will

of a large, national

apart

while retaining the

organization,

to control and start your

flexibility

S T A R T Y O U R

O W N S T A F F I N G

A G E N C Y

F R A N C H I S E

W I T H N E X T A F F

own staffing agency.

“Nextaff provides excellent back office support eliminating the need for us to be an expert in

areas that do not add to our bottom line, which is ideal for those of us who are tired of working

for someone else, this business model really allows you to take control of your future.”

John S, Phoenix franchisee

“Being a business owner has been a dream come true for us because it has given us the

opportunity to be both full-time moms who are actively involved in our children’s schools and

extra-curricular activities and business owners.”

Beth K and Rachel R, Raleigh franchisee

“Ground floor opportunity, support, new franchise, support, working on my business and not in

my business, were all the words that were important to me when choosing a staffing franchise.

Our Support Office was right there to lend me a hand, and for that I am grateful. I have never

felt like just a number at Nextaff, I have always felt like I was part of a family.”

Buffy B, Miami franchisee

w w w . n e x t a f f . c o m

( 8 0 0 ) 5 8 1 - N E X T

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