Sunland Hotels Safe Pledge

SUNLAND HOTELS SAFE PLEDGE

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Sunland Hotels is delighted to welcome you to the Maldives. In the wake of the novel coronavirus

outbreak, we have enhanced our rigorous cleaning and disinfecting protocols at every step of your stay

with us.

The Sunland Hotels Safe Pledge combines our values of safety with our dedication to creating

memorable and poignant experiences for our guests. Underpinned by our dedication to environmental

sustainability and social responsibility, it is our commitment to creating a safe and comfortable

environment for all our guests and associates.

The full details of the Sunland Hotels Safe Pledge are available on our website.

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Your Journey to the Maldives

• You will receive a pre-arrival check-in form in order for us to get ready with

your preferences.

• Please note that all travellers to the Maldives are required to wear a face mask

at the airport premises.

• Upon arrival, you will require the below documents at Immigration for your

tourist visa:

• Resort Booking Confirmation

• Return Flight Tickets

• Proof of negative PCR Test in English, conducted within a maximum 96 hours

of prior to departure to Maldives

• All travellers to the Maldives will be temperature scanned at arrival, and

symptomatic individuals may be tested by the health authorities.

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Your Journey to the Island

You will be met at the Arrivals

Hall by one of our Guest

Relations Officers who will assist

you with your onward transfer,

while maintaining a safe distance.

We request that you keep

wearing a face mask during your

transfer to the resort. You do not

need to wear a mask once you

reach the island.

All your luggage will be disinfected

using electrostatic sprays before

being loaded on to the boat.

Speedboats and life jackets are

disinfected in-between each journey.

For your comfort and safety, the

number of passengers on our

transfer boats has been reduced

to allow seating to be spaced out.

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Your Stay

Upon your arrival at the resort, we will be

checking your temperature using digital

thermometers.

We will also be conducting daily temperature

checks at the restaurants.

Villa orientation can be provided upon request.

Wherever possible, communications have

been digitalised so that your holiday

experience is as seamless as possible. All our

dining, spa, and experience menus are

available to view through a QR Code.

You will be escorted directly to the room and

any remaining check-in procedures will be

completed there.

Your luggage will be taken straight to your

villa after being disinfected again.

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Your Room

• Your room will be deep cleaned according to World Health Organization and local

authority guidelines and kept vacant for a minimum of 24 hours after the previous

guest check-out.

• We have minimised the amenities in your villa in order to reduce high-touch points,

however these items are all available upon request. You can also indicate your

preferences on the pre-arrival check-in form or upon arrival.

• Our Housekeeping team will clean and disinfect your villa once daily. However, if

you have different preferences please do indicate this on your pre-arrival

check-in form.

• A welcome personal safety pack will be provided in your villa, including a bottle of

hand sanitiser, reusable cloth masks, and alcohol swabs for your accessories.

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How We Protect You

We ask all our guests to follow hygiene etiquettes and physical distancing measures, the details of which will be

visibly displayed in public areas.

HAND HYGIENE

PHYSICAL DISTANCING

• Ultraviolet & Touch-Free alcohol-based sanitiser

dispensers are available for your use at all public areas.

• Complimentary hand sanitiser bottles will be provided

in the room.

• Our associates follow strict and frequent hand

washing protocols.

• All our associates are trained to maintain appropriate

physical distance.

• Reduced and spaced-out seating in restaurants and public

areas.

ENHANCED & INNOVATIVE DISINFECTING

MEASURES

RESPIRATORY HYGIENE ETIQUETTE

• Reusable masks are available in your welcome

personal safety pack for you to use if you wish.

• Disposable masks are available for purchase.

• Digitalisation of Menus and compendiums.

• Use of Electrostatic Disinfectant Sprayers to ensure a

thorough and even application of disinfectant on all surfaces.

• High-touch points in public areas are cleaned and disinfected

hourly.

• Strict and thorough measures in our back of house operations

to protect both you and our associates, such as the way we

handle laundry, procurement, maintenance and waste

management.

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Experiences

SPA

• Spa services will continue with enhanced

cleaning and disinfecting measures, including

allowing for more time in between clients.

• We request that all spa appointments are

pre-booked as far in advance as possible, with a

minimum of 24 hours’ notice.

DINING

• We will be serving à la carte menus with select

live cooking stations while adhering to safety

guidelines.

• Private dining experiences are available for you

to enjoy at the comfort of your villa or out on the

beach.

LIFESTYLE EXPERIENCES

• Group excursions will be carried out while

adhering to safety guidelines.

• Our extensive menu of experiences is

available for you to enjoy in complete

privacy. Contact front office to arrange

these private experiences.

• All equipment used in our experiences,

including diving and water sports, is cleaned

and sanitised after each use.

• We encourage guests to bring their own

snorkelling gear. Alternatively, snorkels are

available for purchase.

• All our dive centres have enhanced

disinfecting safety measures in place for the

premises and equipment.

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Our Team is Prepared

• All our associates have been trained by NSURE, a leader in Health & Safety

practices in the hospitality industry. They have been trained in preventive measures

to help guide and protect you. Our associates are always on hand should you require

any assistance or information.

• An in-house trained medical officer will be present at all times at the resort.

• A dedicated Health Desk is located at the Reception area should you need any

medical assistance.

• Our management team is prepared with isolation measures in place to protect our

guests and associates should there be any suspected cases.