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Brief

BlueOrange is one of the host agencies that provide airline

ticketing and hotel reservation services to independent

travel agents who should not traditionally work as travel

and tourism agencies spread around the world , who operates

a system of official working hours through employees

and who provides their services to their customers.

The purpose of the BlueOrange Agency is to provide its services

and seek to spread it through the independent partners

of I Care, where they become independent travel

agents wherever they purchase one of the multiple BlueOrange

Agency packages.


Terms and conditions

These terms and conditions apply, directly or indirectly, to

all our services available on the internet or through mobile,

e- mail or telephone. When you enter and browse our website

or any of our applications from any platform and/or

through completing the booking, you acknowledge and

agree that you read, understood and agreed on the conditions

and terms stated herein (including the privacy statement).


BLUEORANGE HOST AGENCY owns such pages, the content,

and infrastructure of such pages, hotels and air tickets

electronic booking service, tourist cars reservation service,

and transportation services from and to airports, in

addition to booking the full board flights provided through

these pages and through the website. It also supports and

operates it. It is submitted for your personal or commercial

use, which is subject to the conditions and terms stated


Our Services Scope

Through the website, BLUEORANGE HOST AGENCY and partners

(distributers affiliate to it) provide a platform on the

internet where hotels (including all the temporary housing

hotels), airline companies, tourist cars companies by advertising

their services provided by our website and for the

website visitors to accomplish such reservations. By accomplishing

the reservation through BLUEORANGE HOST AGENCY

, you will enter into a direct contractual relation (legally

abiding) with BLUEORANGE HOST AGENCY with whom you reserved,

starting from the point you accomplish reservation,

we shall work as an intermediary only between you and

the hotel airline company, or any company offering its


services through our website so that we refer your reservation

to the related hotel, and we shall send you a confirmation

message via your email on behalf of the hotel and

places of residence. During offering our services, the information

that we disclose is based upon the information provided

to us by the hotels, airline companies, and tourist car

rental companies.

Therefore, our website shall not constitute and shall not

be considered as a recommendation or confirmation of

such level of quality or service, or the classification of any

service. But, our website is only considered as an intermediary

and we convey such information the same as they are

submitted to us.


Prices and Securing the

Best Prices

Prices on our website include the services designated for

each service, and we always endeavor to offer competitive

prices. Sometimes we offer through our website cheaper

prices for the accommodation at a certain hotel, but such

prices provided by the hotels hold special restrictions and

conditions, for example, concerning booking cancellation

and refunding the paid amount. Please check the booking details

and the price details to be fully aware of such conditions

before carrying out the booking. Prices shall be the

same as those stated on the website provided that prices

keep changing from time to time according to the decision

of the hotel or the airline company during various seasons,


or the price of any service; thus, the prices are changeable

at any time, such changes shall not affect the reservations

that have been already accepted, paid and confirmed

through a confirmation message.


Privacy

BLUEORANGE HOST AGENCY uses high ethical standards and

respects your privacy, except for documents required by

law from any concerned judicial power, and to disclose your

name and email address and the details of your credit card

with the purpose of completing the reservation at the concerned

hotel you have selected.

We shall not disclose your private information for a third

party without your agreement. Nevertheless, we reserve

the right to disclose your personal information for our affiliate

companies, including our employees and the employees

of our affiliate companies and our reliable agents and representatives

who obtain such information upon our approval,

and who need to know or to get such information to deliver

our services with the purpose of benefiting you.


Booking Process

After choosing the hotel, the airline company, and the

other services provided by BLUEORANGE HOST AGENCY and

upon carrying out any booking, then it is considered that

you have agreed on the stated prices. After carrying out

the booking, you will immediately receive a confirmation

message on your email address. In case of choosing payment

later for your booking, then you will receive an initial

booking message; such booking shall not be considered as

final booking until the booking amount is paid in full and received.

In case the booking amount is not paid until the date

and time prescribed in the booking details, then the booking

will be canceled automatically.


Payment Methods

Individuals and companies may fulfill the payment process

through credit card, Visa/Master card, any other card acceptable

by us to pay via the booking website BLUEORANGE

HOST AGENCY or any other card to be activated in the

future, or through bank transfer, or through floating deposit

on our office. Accordingly, in case of choosing the immediate

payment in the selected currency that you specified

during carrying out the booking through the website

BLUEORANGE HOST AGENCY , or in US dollar or in its equivalent

in your country’s currency at the price stated on our website

during booking. The various transactions may lead to

various transfers to the bank statement of the cardholder

on a monthly basis.


No commissions shall be added to the booking amount determined

during carrying out the booking, but you shall pay the

amount specified in the prices list of the hotel and within

the terms mentioned concerning each booking.


Booking Cancellation

Upon booking the hotel and/or air ticket and/or any other

services offered by BLUEORANGE HOST AGENCY, then you

accept and agree on the booking cancellation policy, non-arrival

policy, and any additional terms and conditions imposed

by the services delivered and determined in the privacy

policy. The general policy of cancellation and non-arrival

of each booking is specified in details on the pages relevant

to each booking. Therefore, we recommend you to read

such policy thoroughly prior to carrying out the booking,

and to take into consideration that certain prices and special

offers are neither revocable nor changeable; accordingly,

such details and terms shall be checked carefully before

booking. In case of your desire to alter or cancel the booking


please refer to the booking confirmation message to follow

the instructions mentioned therein and contact the customer

service. In case of canceling the booking after the

transfer of the amount and before the end of the period

stated in the booking terms, such as being revocable or refundable,

then BLUEORANGE HOST AGENCY shall return the

whole amount paid by the customer either to the customer’s

credit card, by which the customer has paid the

amount if the policy of the customer’s credit card company

or the bank accepts so or through bank transfer to the

customer’s account. In case the booking amount is paid

through bank transfer, the policy of each hotel or airline

company differs from each other in terms of the refund


method. Consequently, the bank transfer fees and any

other fees, incurred due to canceling or altering the booking,

which is clarified in details in regard to each booking or

each of our services.


Limitation of Liability

Pursuant to the restrictions prescribed in these terms and

conditions, any dispute or claim arising from or in connection

with this website shall be governed by and interpreted

in accordance with the Sudanese Laws. BLUEORANGE HOST

AGENCY shall be only liable for the direct damage incurred

and paid by the customer due to certain defect in our obligations

in relation to our services.

Our legal liability concerning what is incurred by the users

reaches, as a maximum limit, the full amount of the total

booking cost as set out in the booking confirmation message,

whether such damage results from one incident or a

series of consequent incidents. BLUEORANGE HOST AGENCY


and its employees or directors, or those working with BLUEO-

RANGE HOST AGENCY or its agents, partners or whoever

serves with it shall be discharged of any liability resulting

from the inappropriateness of information, programs, products

and services included in the website of BLUEORANGE

HOST AGENCY for any purpose. The inclusion, offering or provision

of any service by the website shall not be deemed a

recommendation from BLUEORANGE HOST AGENCY or from its

partners for such offered services or products, and all

such information programs and products are offered as

they are with no guarantee of any kind. BLUEORANGE HOST

AGENCY


and all its affiliates shall be legally discharged, by virtue of

this agreement, of the liability for all the guarantees and

conditions concerning any information, programs, products,

services or any others, including the implied conditions

related to merchants, fitness for particular purpose

condition, nomination, and non-infringement. Moreover,

the companies, hotels, and suppliers, delivering travel and

accommodation services or any other services, provide independent

contractors, not affiliated agencies or employees

to BLUEORANGE HOST AGENCY or to those affiliate to it.

BLUEORANGE HOST AGENCY


and those affiliate to it shall be discharged of liability for

any actions, and shall not be held responsible for any

direct, indirect, or private damage resulting from or related

to the use of this website, in any manner whatsoever, or

related to any delay or failure resulting from such usage,

or related to any information, programs, products or services

obtained through the website whether it is based on

a contract, damage, complete liability or otherwise.


Indemnity

You agree to defend and indemnify BLUEORANGE HOST

AGENCY or affiliate companies and/or suppliers and/or officials

and/or its employees and/or those working with them

and/ or their agents from and against any lawsuits or demands

or re-fund or amounts or losses or damages or penalties

and any costs of whatever kind or reimbursements of

any nature or kind or legal fees or accounting fees that

may be caused by external parties as a result of the following:

Your infringement of this convention or bonds mentioned

herein or violation of any laws or special rights of

any external party or the use of our website.


Amendments

BLUEORANGE HOST AGENCY reserves the right of changing

terms, conditions or invoices through which this website is

introduced and you agree on this and you accept and abide

by such valid terms, conditions, and invoices. When you use

BLUEORANGE HOST AGENCY and the websites of our company

and the websites of our affiliate companies, the website

policies and its conditions may be changed or updated from

time to time to fulfill the requirements and the standards.

Therefore, customers are notified thereof and are encouraged

to repeatedly visit such sections in order to be informed

of any changes on the website. Amendments shall

come to force from the date of their publication.


Termination of the website

or stopping of your account

BLUEORANGE HOST AGENCY may stop using and ends its terms

in case BLUEORANGE HOST AGENCY has decided to completely

or partially stop the website according to what it sees appropriate

for any circumstances.BLUEORANGE HOST AGENCY

may stop any commercial account in case the user commits

any violation of the stipulated usage terms, thus, terminating

all the rights granted to the user.


Miscellaneous

Unless otherwise provided, the software necessary for our

services or those available on our website or those provided

on our website in addition to the intellectual rights (including

copyright and publication rights of the website contents

and information about it and material available on it,

are owned by BLUEORANGE HOST AGENCY or its suppliers or

its services providers. The original version of such terms

and conditions may be translated into other languages. The

translated copy is an additional service.


It is only an office translation and you cannot extract any

rights from the translated version concerning the contents,

the interpretation of the terms and conditions of

the privacy policy. The English and the Arabic versions shall

be applicable, prevalent and decisive. The English version is

available on our website by choosing the English Language.


Privacy Policy

Your personal information is our concern and we will protect

it and will not disclose it to any person or entity other

than those authorized by law. When you use our BLUEOR-

ANGE HOST AGENCY website and the contents of our services,

you will be confident that the information you entered

will be securely kept for auditing purposes such as

name - Contacts - Phone Number – Email, This information is

stored and kept on computers securely and encrypted to

fulfill our commitment towards you from hotel reservations

and flights or to contact you in the event of any problem

with any reservation made by you.


In addition, to manage your account on our site. If you register

and receive special offers that we promote to our customers,

you can clear them at any time without returning

to us if you no longer wish to enjoy these services. We also

maintain that your personal information is necessary for

us to ensure that all providers of our services are required

to know the details of the names associated with the booking

process and also if you make a reservation on behalf of

another person. In this case, you should have obtained consent

to use that personal information under which you carried

out the above-mentioned procedures. Your information

will help us to improve our services through your continuous

feedback with us after registering on the site and

providing you with the latest news about our new services.


All this will be done via e-mail or your registered phone

number. Once you register on our website, this means you

agreed to the terms and conditions, which include your personal

information, your name, your e-mail, and your telephone

number. Your information is shared with our staff,

suppliers, employees and customer service team to allow

you to make a confirmed booking for any of our services

available on the site. And also with any parties involved in

your credit card license policy such as the bank that issued

you a credit card or any legal entity such as the security authorities

and regulatory authorities in the country of departure

or destination to comply with the law in that country

and have the legal powers to see those Private data,

however-


such data will not be stored, sold, shared or leased as well

as the information of the credit/ debit cards and the personal

identification information to any third parties. In the

context of undertaking and complying with specific privacy

policy activities, we may send personal information to

countries that do not have data protection laws or do not

provide personal data protection. We will provide data to

provide and fulfill all the services you have requested only

because we are committed to agreements with third parties

to provide these services to you and disclose your information

only under the law required of us.


Bearing responsibility

When you enter our website to hold a reservation for any

service available from our services, you’re agreed to the

privacy policy of visitors to our site. Thus, you are responsible

for any information registered on our site and assume

responsibility if it carries any error or deception or fraud.

You will be liable to bear Legal liability before the judicial authorities

on your own for information in the event that

this information was in any harm to any person or employee

or our partners, and thus disclaim our responsibility for any

damage that may result from incorrect information and

this shall be your responsibility alone before the law.


Refund Policy

The refund policy for bookings made through our website is

explained for each service. Each hotel has its own policy of

refunding as shown for each room and hotel. Through your

booking, you will have seen and approved the room policy

you reserve whether it is completely refundable, partially

refundable and is subject to a cancellation fine with a specific

date for each room, or non-refundable; also booking

for flight tickets, is it refundable, changeable and fines

that are imposed on recovering or changing booking or

non-refundable and non-changeable. You must check the

policy of any reservation prior to making it until you make

the reservation and fully provide you with the policy of


that reservation before confirming it so that you absolutely

approving the reservation policy that you are proceeding

with.


Refund policy for

Refundable Reservations

Any refund for any non-refundable reservation is absolutely

out of question. Any amount that is deducted from your

credit card or paid in cash to travel agencies will not be refunded

if the reservation you made is non-refundable. You

may not claim the value of the amount paid by your credit

card so that you are not entitled to it in cash, but the

amount deducted from your credit card will be refunded

through being returned to the same card only after tracking

the reservation you made with the hotel the reservation

made in


or refunding a flight ticket within a period of no less than

ten days from the date of cancellation after deducting the

amount of taxes and /or cancellation fees imposed by the

hotel , the accommodation place or the flight company in

the event of cancelling a reservation and which is demonstrated

through the reservation policy shown at the time

of booking; whether it is a hotel booking or other services

like renting a tourist car, transportation from the airport,

full tourist program or any other services. Fees may apply

to retrieve services. All such terms are demonstrated

below any of our services when you carry out a reservation.


You are not entitled to legally challenge this deduction or

claim it since when you make the reservation you have seen

and agreed to your reservation policy. When you pay for

our products or our services on our website, you will be provided

by the details that you are required to submit to our

payment provider through a secure contact as we accept

payment through the internet using credit, Visa and

Master cards. Deductions will be made in US dollars or any

other currency available on our website. Any dispute or

claim arising from or relevant to the above-mentioned, the

website shall govern such disputes and it shall be interpreted

pursuant to the Sudan laws. Sudan is our home country.


Cookies Policy

This technique is used to provide information that we

modify on our site, which can be changed and we send it to

your browser and store it on the system. This policy allows

us to identify people who search our site, browse our pages

and advertisements to locate the most visited search stations

on our site, to give you a better experience when you

reuse our site. You do not have to use cookies; however,

you have to read the information concerning browsing your

device to determine how to set it to send an alert to you

the moment you receive cookies and then you can accept

or reject them.


Our policy may be updated and/or sometimes changed to

meet the requirements and standards. Customers are

often encouraged to visit these sections for updates and

we will notify users of these updates. These updates will be

effective from the first day they are posted. We do not

have any membership or subscription fees. Subscription on

the website is free. Minors under the age of 18 are prohibited

from registering as users of this site and are completely

not allowed to deal with or use the site.


The definition of an

Independent Travel Agent

He is a travel agent who works with the Blueorange Host

Agency to book airline tickets and hotel reservations as he

enjoys its services through its website and not necessarily

rent an office or a place where he practices his work and

take the necessary government certificates for that, benefiting

from marketing and directing work via social media

and through the agency's website on the web.


With this, he becomes the independent agent as an employee

and marketer who works as a sub-agent for the host

agency Blueorange Host Agency after completing the training

course devoted to him in both the initial theoretical and

practical aspects, whether this course is through direct

communication with the course trainer or via the recorded

video.


The stages of purchasing

Blue Orange packages

Necessarily, the independent travel agent should be registered

and an independent partner with I Care so that he

can make the purchase of the selected and appropriate

package according to his desire through the I Care website

where the packages are divided as follows:


Economy Package:

The value is $ 500, and there is no possibility to add

sub-agents.

The Premium Economy Package:

The value is $1000, and 2 sub-agents can be added.

The Business Package:

valued at $ 5,000, and 10 sub-agents can be added.

The First Class Package:

Its value is $10,000, and an unlimited number of sub-agents

can be added.


Necessarily, every buyer of any package can make sure of

the professionalism and craftsmanship of the sub-agents

that were established with his knowledge as all commercial

and financial transactions and their ethical and professional

obligations do not take place with the host agency Blueorange

but only the independent partner who purchased the

package from I Care through its known system to him and

thus he cannot resell it to establish independent sub-travel

agents in any of the above packages.


After completing the purchase process, you should log in

to our website and then properly record your personal

data and check its accuracy properly, following the following

instructions:

Login to the site: https://blueorange.travel


Go to Login:


Click on Sign-up as Agent :


Record your personal data correctly and accurately:

You should write your IR number in CAPITAL LETTERS in the two

fields: Name and Reg No. Here you should fill-in any field with an

(*)sign as this field is mandatory and cannot be vacant.


Write your first, middle and last name in the fields

assigned to it in the order and then choose your country,

write your city, your mobile phone number, your effective and

correct email address and your password so that you can

access our website later


Write the information of the accountant in charge

of your agency's accounts, if any, and in the event that it is not

there, it is preferable to re-write the data of your first, middle

and last name

your mobile phone number, and your email address in the fields

assigned to it, and then write the accountant job, i.e. accountant,

in the Job Role field as it is one of the necessary fields that

cannot be left


A message will appear informing you of the success of your

registration process. We ask you to kindly wait for your login

data to be activated. A message will be sent to your email

address registered in the previous steps.


Steps to log in to your account registered with us:

Visit our website : https://blueorange.travel

Go to Login at your upper right side


Write your email address registered with us in the

designated field and then writes your password that was

entered in the previous registration steps then choose Agent

in the last field and click the Login


Password Reset:

If you forgot your password please click forgot password?

After that, you will be moved to another page to type in your

email address registered with us and then click on the Send

password reset link button, where a message will be sent in

your registered email to complete the process of resetting

your new password


You will see a message like the image below stating

that a password reset link will be sent to your email address


Go to your inbox in the email or in the spam inbox

and open the sent message regarding password reset


Click on the blue Reset Password box


Please type your email address registered with us, then type

the new password and re-type it again in the fields designated

for it in the order and click the Reset Password button


How to recharge the balance:

It should be noted here that the base currency to recharge

your Blue Orange balance is the US dollar.

You can know your current balance as shown in the image

below:


You can click on your agency name and then go to the left

menu and press the Recharge button


Enter the amount that was transferred to our

approved bank account in the box. Enter Balance

in (USD)

Afterward, you have free space. You can write any text you

want to add to your message field, after that you must attach

a proof of transferring the amount to our bank account

(transfer notification) in the Upload attachment field by

clicking on the Choose file button and then clicking


We will receive your request to recharge the balance, and it

will be verified within 72 official working hours, and then the

amount will be added to your balance


Finally: The details of our approved bank account should be

indicated here, as it appears in the picture below


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