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Brief
BlueOrange is one of the host agencies that provide airline
ticketing and hotel reservation services to independent
travel agents who should not traditionally work as travel
and tourism agencies spread around the world , who operates
a system of official working hours through employees
and who provides their services to their customers.
The purpose of the BlueOrange Agency is to provide its services
and seek to spread it through the independent partners
of I Care, where they become independent travel
agents wherever they purchase one of the multiple BlueOrange
Agency packages.
Terms and conditions
These terms and conditions apply, directly or indirectly, to
all our services available on the internet or through mobile,
e- mail or telephone. When you enter and browse our website
or any of our applications from any platform and/or
through completing the booking, you acknowledge and
agree that you read, understood and agreed on the conditions
and terms stated herein (including the privacy statement).
BLUEORANGE HOST AGENCY owns such pages, the content,
and infrastructure of such pages, hotels and air tickets
electronic booking service, tourist cars reservation service,
and transportation services from and to airports, in
addition to booking the full board flights provided through
these pages and through the website. It also supports and
operates it. It is submitted for your personal or commercial
use, which is subject to the conditions and terms stated
Our Services Scope
Through the website, BLUEORANGE HOST AGENCY and partners
(distributers affiliate to it) provide a platform on the
internet where hotels (including all the temporary housing
hotels), airline companies, tourist cars companies by advertising
their services provided by our website and for the
website visitors to accomplish such reservations. By accomplishing
the reservation through BLUEORANGE HOST AGENCY
, you will enter into a direct contractual relation (legally
abiding) with BLUEORANGE HOST AGENCY with whom you reserved,
starting from the point you accomplish reservation,
we shall work as an intermediary only between you and
the hotel airline company, or any company offering its
services through our website so that we refer your reservation
to the related hotel, and we shall send you a confirmation
message via your email on behalf of the hotel and
places of residence. During offering our services, the information
that we disclose is based upon the information provided
to us by the hotels, airline companies, and tourist car
rental companies.
Therefore, our website shall not constitute and shall not
be considered as a recommendation or confirmation of
such level of quality or service, or the classification of any
service. But, our website is only considered as an intermediary
and we convey such information the same as they are
submitted to us.
Prices and Securing the
Best Prices
Prices on our website include the services designated for
each service, and we always endeavor to offer competitive
prices. Sometimes we offer through our website cheaper
prices for the accommodation at a certain hotel, but such
prices provided by the hotels hold special restrictions and
conditions, for example, concerning booking cancellation
and refunding the paid amount. Please check the booking details
and the price details to be fully aware of such conditions
before carrying out the booking. Prices shall be the
same as those stated on the website provided that prices
keep changing from time to time according to the decision
of the hotel or the airline company during various seasons,
or the price of any service; thus, the prices are changeable
at any time, such changes shall not affect the reservations
that have been already accepted, paid and confirmed
through a confirmation message.
Privacy
BLUEORANGE HOST AGENCY uses high ethical standards and
respects your privacy, except for documents required by
law from any concerned judicial power, and to disclose your
name and email address and the details of your credit card
with the purpose of completing the reservation at the concerned
hotel you have selected.
We shall not disclose your private information for a third
party without your agreement. Nevertheless, we reserve
the right to disclose your personal information for our affiliate
companies, including our employees and the employees
of our affiliate companies and our reliable agents and representatives
who obtain such information upon our approval,
and who need to know or to get such information to deliver
our services with the purpose of benefiting you.
Booking Process
After choosing the hotel, the airline company, and the
other services provided by BLUEORANGE HOST AGENCY and
upon carrying out any booking, then it is considered that
you have agreed on the stated prices. After carrying out
the booking, you will immediately receive a confirmation
message on your email address. In case of choosing payment
later for your booking, then you will receive an initial
booking message; such booking shall not be considered as
final booking until the booking amount is paid in full and received.
In case the booking amount is not paid until the date
and time prescribed in the booking details, then the booking
will be canceled automatically.
Payment Methods
Individuals and companies may fulfill the payment process
through credit card, Visa/Master card, any other card acceptable
by us to pay via the booking website BLUEORANGE
HOST AGENCY or any other card to be activated in the
future, or through bank transfer, or through floating deposit
on our office. Accordingly, in case of choosing the immediate
payment in the selected currency that you specified
during carrying out the booking through the website
BLUEORANGE HOST AGENCY , or in US dollar or in its equivalent
in your country’s currency at the price stated on our website
during booking. The various transactions may lead to
various transfers to the bank statement of the cardholder
on a monthly basis.
No commissions shall be added to the booking amount determined
during carrying out the booking, but you shall pay the
amount specified in the prices list of the hotel and within
the terms mentioned concerning each booking.
Booking Cancellation
Upon booking the hotel and/or air ticket and/or any other
services offered by BLUEORANGE HOST AGENCY, then you
accept and agree on the booking cancellation policy, non-arrival
policy, and any additional terms and conditions imposed
by the services delivered and determined in the privacy
policy. The general policy of cancellation and non-arrival
of each booking is specified in details on the pages relevant
to each booking. Therefore, we recommend you to read
such policy thoroughly prior to carrying out the booking,
and to take into consideration that certain prices and special
offers are neither revocable nor changeable; accordingly,
such details and terms shall be checked carefully before
booking. In case of your desire to alter or cancel the booking
please refer to the booking confirmation message to follow
the instructions mentioned therein and contact the customer
service. In case of canceling the booking after the
transfer of the amount and before the end of the period
stated in the booking terms, such as being revocable or refundable,
then BLUEORANGE HOST AGENCY shall return the
whole amount paid by the customer either to the customer’s
credit card, by which the customer has paid the
amount if the policy of the customer’s credit card company
or the bank accepts so or through bank transfer to the
customer’s account. In case the booking amount is paid
through bank transfer, the policy of each hotel or airline
company differs from each other in terms of the refund
method. Consequently, the bank transfer fees and any
other fees, incurred due to canceling or altering the booking,
which is clarified in details in regard to each booking or
each of our services.
Limitation of Liability
Pursuant to the restrictions prescribed in these terms and
conditions, any dispute or claim arising from or in connection
with this website shall be governed by and interpreted
in accordance with the Sudanese Laws. BLUEORANGE HOST
AGENCY shall be only liable for the direct damage incurred
and paid by the customer due to certain defect in our obligations
in relation to our services.
Our legal liability concerning what is incurred by the users
reaches, as a maximum limit, the full amount of the total
booking cost as set out in the booking confirmation message,
whether such damage results from one incident or a
series of consequent incidents. BLUEORANGE HOST AGENCY
and its employees or directors, or those working with BLUEO-
RANGE HOST AGENCY or its agents, partners or whoever
serves with it shall be discharged of any liability resulting
from the inappropriateness of information, programs, products
and services included in the website of BLUEORANGE
HOST AGENCY for any purpose. The inclusion, offering or provision
of any service by the website shall not be deemed a
recommendation from BLUEORANGE HOST AGENCY or from its
partners for such offered services or products, and all
such information programs and products are offered as
they are with no guarantee of any kind. BLUEORANGE HOST
AGENCY
and all its affiliates shall be legally discharged, by virtue of
this agreement, of the liability for all the guarantees and
conditions concerning any information, programs, products,
services or any others, including the implied conditions
related to merchants, fitness for particular purpose
condition, nomination, and non-infringement. Moreover,
the companies, hotels, and suppliers, delivering travel and
accommodation services or any other services, provide independent
contractors, not affiliated agencies or employees
to BLUEORANGE HOST AGENCY or to those affiliate to it.
BLUEORANGE HOST AGENCY
and those affiliate to it shall be discharged of liability for
any actions, and shall not be held responsible for any
direct, indirect, or private damage resulting from or related
to the use of this website, in any manner whatsoever, or
related to any delay or failure resulting from such usage,
or related to any information, programs, products or services
obtained through the website whether it is based on
a contract, damage, complete liability or otherwise.
Indemnity
You agree to defend and indemnify BLUEORANGE HOST
AGENCY or affiliate companies and/or suppliers and/or officials
and/or its employees and/or those working with them
and/ or their agents from and against any lawsuits or demands
or re-fund or amounts or losses or damages or penalties
and any costs of whatever kind or reimbursements of
any nature or kind or legal fees or accounting fees that
may be caused by external parties as a result of the following:
Your infringement of this convention or bonds mentioned
herein or violation of any laws or special rights of
any external party or the use of our website.
Amendments
BLUEORANGE HOST AGENCY reserves the right of changing
terms, conditions or invoices through which this website is
introduced and you agree on this and you accept and abide
by such valid terms, conditions, and invoices. When you use
BLUEORANGE HOST AGENCY and the websites of our company
and the websites of our affiliate companies, the website
policies and its conditions may be changed or updated from
time to time to fulfill the requirements and the standards.
Therefore, customers are notified thereof and are encouraged
to repeatedly visit such sections in order to be informed
of any changes on the website. Amendments shall
come to force from the date of their publication.
Termination of the website
or stopping of your account
BLUEORANGE HOST AGENCY may stop using and ends its terms
in case BLUEORANGE HOST AGENCY has decided to completely
or partially stop the website according to what it sees appropriate
for any circumstances.BLUEORANGE HOST AGENCY
may stop any commercial account in case the user commits
any violation of the stipulated usage terms, thus, terminating
all the rights granted to the user.
Miscellaneous
Unless otherwise provided, the software necessary for our
services or those available on our website or those provided
on our website in addition to the intellectual rights (including
copyright and publication rights of the website contents
and information about it and material available on it,
are owned by BLUEORANGE HOST AGENCY or its suppliers or
its services providers. The original version of such terms
and conditions may be translated into other languages. The
translated copy is an additional service.
It is only an office translation and you cannot extract any
rights from the translated version concerning the contents,
the interpretation of the terms and conditions of
the privacy policy. The English and the Arabic versions shall
be applicable, prevalent and decisive. The English version is
available on our website by choosing the English Language.
Privacy Policy
Your personal information is our concern and we will protect
it and will not disclose it to any person or entity other
than those authorized by law. When you use our BLUEOR-
ANGE HOST AGENCY website and the contents of our services,
you will be confident that the information you entered
will be securely kept for auditing purposes such as
name - Contacts - Phone Number – Email, This information is
stored and kept on computers securely and encrypted to
fulfill our commitment towards you from hotel reservations
and flights or to contact you in the event of any problem
with any reservation made by you.
In addition, to manage your account on our site. If you register
and receive special offers that we promote to our customers,
you can clear them at any time without returning
to us if you no longer wish to enjoy these services. We also
maintain that your personal information is necessary for
us to ensure that all providers of our services are required
to know the details of the names associated with the booking
process and also if you make a reservation on behalf of
another person. In this case, you should have obtained consent
to use that personal information under which you carried
out the above-mentioned procedures. Your information
will help us to improve our services through your continuous
feedback with us after registering on the site and
providing you with the latest news about our new services.
All this will be done via e-mail or your registered phone
number. Once you register on our website, this means you
agreed to the terms and conditions, which include your personal
information, your name, your e-mail, and your telephone
number. Your information is shared with our staff,
suppliers, employees and customer service team to allow
you to make a confirmed booking for any of our services
available on the site. And also with any parties involved in
your credit card license policy such as the bank that issued
you a credit card or any legal entity such as the security authorities
and regulatory authorities in the country of departure
or destination to comply with the law in that country
and have the legal powers to see those Private data,
however-
such data will not be stored, sold, shared or leased as well
as the information of the credit/ debit cards and the personal
identification information to any third parties. In the
context of undertaking and complying with specific privacy
policy activities, we may send personal information to
countries that do not have data protection laws or do not
provide personal data protection. We will provide data to
provide and fulfill all the services you have requested only
because we are committed to agreements with third parties
to provide these services to you and disclose your information
only under the law required of us.
Bearing responsibility
When you enter our website to hold a reservation for any
service available from our services, you’re agreed to the
privacy policy of visitors to our site. Thus, you are responsible
for any information registered on our site and assume
responsibility if it carries any error or deception or fraud.
You will be liable to bear Legal liability before the judicial authorities
on your own for information in the event that
this information was in any harm to any person or employee
or our partners, and thus disclaim our responsibility for any
damage that may result from incorrect information and
this shall be your responsibility alone before the law.
Refund Policy
The refund policy for bookings made through our website is
explained for each service. Each hotel has its own policy of
refunding as shown for each room and hotel. Through your
booking, you will have seen and approved the room policy
you reserve whether it is completely refundable, partially
refundable and is subject to a cancellation fine with a specific
date for each room, or non-refundable; also booking
for flight tickets, is it refundable, changeable and fines
that are imposed on recovering or changing booking or
non-refundable and non-changeable. You must check the
policy of any reservation prior to making it until you make
the reservation and fully provide you with the policy of
that reservation before confirming it so that you absolutely
approving the reservation policy that you are proceeding
with.
Refund policy for
Refundable Reservations
Any refund for any non-refundable reservation is absolutely
out of question. Any amount that is deducted from your
credit card or paid in cash to travel agencies will not be refunded
if the reservation you made is non-refundable. You
may not claim the value of the amount paid by your credit
card so that you are not entitled to it in cash, but the
amount deducted from your credit card will be refunded
through being returned to the same card only after tracking
the reservation you made with the hotel the reservation
made in
or refunding a flight ticket within a period of no less than
ten days from the date of cancellation after deducting the
amount of taxes and /or cancellation fees imposed by the
hotel , the accommodation place or the flight company in
the event of cancelling a reservation and which is demonstrated
through the reservation policy shown at the time
of booking; whether it is a hotel booking or other services
like renting a tourist car, transportation from the airport,
full tourist program or any other services. Fees may apply
to retrieve services. All such terms are demonstrated
below any of our services when you carry out a reservation.
You are not entitled to legally challenge this deduction or
claim it since when you make the reservation you have seen
and agreed to your reservation policy. When you pay for
our products or our services on our website, you will be provided
by the details that you are required to submit to our
payment provider through a secure contact as we accept
payment through the internet using credit, Visa and
Master cards. Deductions will be made in US dollars or any
other currency available on our website. Any dispute or
claim arising from or relevant to the above-mentioned, the
website shall govern such disputes and it shall be interpreted
pursuant to the Sudan laws. Sudan is our home country.
Cookies Policy
This technique is used to provide information that we
modify on our site, which can be changed and we send it to
your browser and store it on the system. This policy allows
us to identify people who search our site, browse our pages
and advertisements to locate the most visited search stations
on our site, to give you a better experience when you
reuse our site. You do not have to use cookies; however,
you have to read the information concerning browsing your
device to determine how to set it to send an alert to you
the moment you receive cookies and then you can accept
or reject them.
Our policy may be updated and/or sometimes changed to
meet the requirements and standards. Customers are
often encouraged to visit these sections for updates and
we will notify users of these updates. These updates will be
effective from the first day they are posted. We do not
have any membership or subscription fees. Subscription on
the website is free. Minors under the age of 18 are prohibited
from registering as users of this site and are completely
not allowed to deal with or use the site.
The definition of an
Independent Travel Agent
He is a travel agent who works with the Blueorange Host
Agency to book airline tickets and hotel reservations as he
enjoys its services through its website and not necessarily
rent an office or a place where he practices his work and
take the necessary government certificates for that, benefiting
from marketing and directing work via social media
and through the agency's website on the web.
With this, he becomes the independent agent as an employee
and marketer who works as a sub-agent for the host
agency Blueorange Host Agency after completing the training
course devoted to him in both the initial theoretical and
practical aspects, whether this course is through direct
communication with the course trainer or via the recorded
video.
The stages of purchasing
Blue Orange packages
Necessarily, the independent travel agent should be registered
and an independent partner with I Care so that he
can make the purchase of the selected and appropriate
package according to his desire through the I Care website
where the packages are divided as follows:
Economy Package:
The value is $ 500, and there is no possibility to add
sub-agents.
The Premium Economy Package:
The value is $1000, and 2 sub-agents can be added.
The Business Package:
valued at $ 5,000, and 10 sub-agents can be added.
The First Class Package:
Its value is $10,000, and an unlimited number of sub-agents
can be added.
Necessarily, every buyer of any package can make sure of
the professionalism and craftsmanship of the sub-agents
that were established with his knowledge as all commercial
and financial transactions and their ethical and professional
obligations do not take place with the host agency Blueorange
but only the independent partner who purchased the
package from I Care through its known system to him and
thus he cannot resell it to establish independent sub-travel
agents in any of the above packages.
After completing the purchase process, you should log in
to our website and then properly record your personal
data and check its accuracy properly, following the following
instructions:
Login to the site: https://blueorange.travel
Go to Login:
Click on Sign-up as Agent :
Record your personal data correctly and accurately:
You should write your IR number in CAPITAL LETTERS in the two
fields: Name and Reg No. Here you should fill-in any field with an
(*)sign as this field is mandatory and cannot be vacant.
Write your first, middle and last name in the fields
assigned to it in the order and then choose your country,
write your city, your mobile phone number, your effective and
correct email address and your password so that you can
access our website later
Write the information of the accountant in charge
of your agency's accounts, if any, and in the event that it is not
there, it is preferable to re-write the data of your first, middle
and last name
your mobile phone number, and your email address in the fields
assigned to it, and then write the accountant job, i.e. accountant,
in the Job Role field as it is one of the necessary fields that
cannot be left
A message will appear informing you of the success of your
registration process. We ask you to kindly wait for your login
data to be activated. A message will be sent to your email
address registered in the previous steps.
Steps to log in to your account registered with us:
Visit our website : https://blueorange.travel
Go to Login at your upper right side
Write your email address registered with us in the
designated field and then writes your password that was
entered in the previous registration steps then choose Agent
in the last field and click the Login
Password Reset:
If you forgot your password please click forgot password?
After that, you will be moved to another page to type in your
email address registered with us and then click on the Send
password reset link button, where a message will be sent in
your registered email to complete the process of resetting
your new password
You will see a message like the image below stating
that a password reset link will be sent to your email address
Go to your inbox in the email or in the spam inbox
and open the sent message regarding password reset
Click on the blue Reset Password box
Please type your email address registered with us, then type
the new password and re-type it again in the fields designated
for it in the order and click the Reset Password button
How to recharge the balance:
It should be noted here that the base currency to recharge
your Blue Orange balance is the US dollar.
You can know your current balance as shown in the image
below:
You can click on your agency name and then go to the left
menu and press the Recharge button
Enter the amount that was transferred to our
approved bank account in the box. Enter Balance
in (USD)
Afterward, you have free space. You can write any text you
want to add to your message field, after that you must attach
a proof of transferring the amount to our bank account
(transfer notification) in the Upload attachment field by
clicking on the Choose file button and then clicking
We will receive your request to recharge the balance, and it
will be verified within 72 official working hours, and then the
amount will be added to your balance
Finally: The details of our approved bank account should be
indicated here, as it appears in the picture below