Waikato Business News October/November 2020


Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.



Small town just the ticket

for food manufacturer Page 4


Vision takes shape in special

piece of Waikato nature Page 6


Jack Ninnes has spent his entire working

life - 50 years - at WEL Networks Page 15



Designer Nichola Te Kiri at her Casabella Lane store.


Eight years after she started selling jewellery,

Hamilton woman Nichola Te Kiri is eyeing

the overseas market for her clothing and

jewellery lines.

She has four employees,

including herself,

and four contractors

for the business she runs

out of a home studio, and is

set to open a pop-up store in

central Hamilton.

Te Kiri had to press pause

during the Covid-19 lockdown,

and some aspects of the

business have changed since,

but demand shows no signs of


“I want to go international

and I’m definitely in a

growth phase.”

She is part of the Kāhui

collective, who are working

on expanding their brands

overseas, focusing on Asia.

They are talking to NZTE and

MFAT, and last year Te Kiri

was part of a group that visited

major centres in China and

met with manufacturers and

others including retail giants

Lane Crawford.

Covid-19 currently means

almost 90 percent of her sales

are online, some overseas.

Previously, 60 percent of sales

were at events and in her Casabella

Lane retail store.

Continued on page 8

2 WAIKATO BUSINESS NEWS October/November 2020



BCD Group Merges with Align Surveyors

We are excited to announce that

as of Monday 2nd November,

the team at Align Surveyors will

merge with BCD Group.

BCD Group are thrilled to welcome Ted, Kath

Letford and their team at Align Surveyors.

These two companies have a long and

successful working relationship having

worked together for almost ten years in the

land development sector. The companies

have also been founded on very similar core

values and already share many common

clients. The addition of such a wellrespected

business strengthens BCD Group’s

already strong commitment and involvement

in the development and construction sector.

BCD Group is currently a leading force in

consulting engineering and planning. The

addition of Align’s surveying services and

expertise means a more seamless, multidisciplinary

approach, enabling projects to

be managed efficiently, all under one roof.

Ted and Kath, currently directors and owners

of Align Surveyors, are delighted to be joining

BCD Group as the Surveying Managers and

shareholders of BCD Group.

“For over 19 years the Align

Surveying team has been

proudly serving the wider

Waikato. Over that time, we

have built a solid reputation

based on quality workmanship

and strong customer service.

As we continue this journey

with BCD Group, we will

continue to play a vital part in

looking after clients and their


Blair Currie, Managing Director of BCD

Group saw this as “the next logical step in

the evolution of BCD Group. The ability to

manage multi-disciplinary projects from

start to finish, will be beneficial for everyone,

especially our clients, and all disciplines will

benefit greatly from having this resource in


For all Surveying queries please

contact BCD Group where you will

find it is business as usual.

(07) 839 9107

Level 1, Parkhaven,

220 Tristram Street, Hamilton

WAIKATO BUSINESS NEWS October/November 2020


From the editor

Kia ora.

At the start of

October I viewed via

Facebook a Waikato Māori

economic summit. It included

economist Ganesh Nana

talking like I’ve never heard

an economist before - about

how comprehensively the

system has failed Māori over

the past four decades, and

how it is time to hand control

back to Māori.

“You couldn’t do any

worse than us,” Nana said.

This was chiefly in reference

to training, but with

resonance across a wider

economic range. I was particularly

taken by his suggestion

to the Reserve Bank

about what it could do with

the money it is splashing

around in an attempt to keep

the economy on its feet: Stop

baling out investors, and start

buying housing stock in order

to rent it out at reasonable


This month, using the economic

summit as a springboard,

I have talked to Māori

business owners about their


Designer Nichola Te Kiri

has built a healthy business

by meshing her love of being

creative with a single minded

focus on putting the right

building blocks in place.

Mike Jenkins from The

Instillery, meanwhile, has

been racing ahead full steam

growing his Māori tech company

and this year making it

onto the prestigious TIN 100

as well as being identified as

one to watch.

I also talked to Craig

Barrett from Te Waka, who

stressed the long-term, intergenerational

view taken by

Māori in their approach to

business. The figures suggest

the Māori economy in the

Waikato region has ground to

make up, and it was great to

talk to some of those who are

bringing the kind of approach

Barrett suggests.

“We are resilient. And we

have the concept of mana

motuhake and rangatiratanga

- that we will determine our

own future,” he said.

As Nichola Te Kiri said

of her cooperative approach

to doing business: “There’s

enough of the cake for all of

us to eat.”

This month I am also

delighted to introduce a new

column, The Business Edge

by business adviser Brenda

Williamson, who will be

sharing tips for small

and medium enterprises.

I asked her

to share a little

about herself for

this issue:

“I have had a very long

association with the Waikato

and I am so proud to be part

of the team of 400,000! I

enjoy the best of both worlds

as I live on a hill country

farm situated between Hamilton

and Raglan and work

in my business advisory

practice, based in Hamilton.

I sidestep academic theory

and corporate speak wherever

possible, instead focusing

on practical solutions

for small and medium sized

businesses. As a co-driver

for a NZ rally team, I know

how important teamwork

is, how to manage

stress and how to

get results.”

Brenda’s first

column is on

page 5.


Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@dpmedia.co.nz


Richard Walker

Ph: (07) 838 1333

Mob: 027 814 2914

Email: richard@dpmedia.co.nz


Kelly Gillespie

Ph: (07) 838 1333

Email: kelly@dpmedia.co.nz

Graphic designer

Olivia McGovern

Ph: (07) 838 1333

Email: olivia@dpmedia.co.nz


Please contact:



Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@dpmedia.co.nz


“We often think online buyers have a linear

journey – they search, click and buy. But the

reality is there are often many more touch

points in the journey. This journey, between

when someone is first

triggered to start looking

for a solution and when

they order a product, is

affectionately called

‘The Messy Middle’.”

- What happens when

columnist Josh Moore

buys a new tripod

- Jack Ninnes on his 50 year career

My days at WEL

are almost

finished but

it’s been good

fun - seriously

good fun. For me

it’s all about job

satisfaction. It’s what

you make of it.


News releases/Photos/Letters:







25 Ward Street, Hamilton

PO Box 1425, Hamilton, 3240.

Ph: (07) 838 1333 | Fax: (07) 838 2807


When its time to sell your business, or invest into a business,

talk to the people who get results

Scott Laurence

027 473 5425

Greg Dunn

027 293 0377

Tony Begbie

029 200 6515

Craig Paul

021 786 496

Graeme Finch

027 495 3413

Geoff Pridham

027 232 1516



Licensed REAA 2008

4 WAIKATO BUSINESS NEWS October/November 2020


forms alliance


immigration experts

Pathways to New Zealand

has formed an alliance

with Auckland law firm K3

Legal to provide additional

services to benefit both

of their client lists. K3

Legal director Edwin

Morrison said K3 has a

lot of international clients,

so if anyone needs expert

immigration advice they

will now be referring them

to Pathways. “And if any

of their clients need legal

support, we’ll be ready to

help.” The two companies

have been working

together loosely for about

a year but this has been

increasing due to demand.

Spring Sheep

opens China office

Decisions, decisions…

Tirau tops for food manufacturer

Scottie Chapman

Waikato-based milk

business Spring Sheep Milk

Co has opened an office in

China as it marks five years

in business. Following in

the footsteps of other New

Zealand companies looking

to increase sales in China,

Spring Sheep Milk has

become a client of Primary

Collaboration New Zealand

(PCNZ) Shanghai. Spring

Sheep Milk has seven

commercial-scale farms

and chief executive Scottie

Chapman says given the

amount of demand, it

is actively recruiting new


Food winners


Mr Pickles won the Bidfood

Best Restaurant at the

Waikato Food Inc Awards

in an event held at Sky City

Hamilton. Best restaurant

finalists were Palate,

Smith & McKenzie and

Hayes Common. There

were 11 categories, and

other winners included

Camarosa’s Andrew Clarke

being named top chef,

Grey Street Kitchen taking

out best casual eatery and

The Chilli House for best

cheap eats.

City keeps

credit rating

Hamilton City Council’s

positive credit rating

has been reaffirmed by

international agency

Standard & Poor’s.

Council has maintained

its AA- long-term credit

rating, which indicates the

organisation is in a ‘very

strong’ position to be

able to meet its financial



Meet the future of manufacturing:

independent, agile, consumer-focused, and

coming soon to a small town near you.

That’s certainly the

experience of health

food manufacturer

Nothing Naughty. The company

built a factory in Tirau

18 months ago, when business

was going well and it

was looking to consolidate

its Tauranga operations.

The factory on SH27 cost

less than the price of a section

alone in Tauranga, says

director Peter McKee who

lives in nearby Okoroire.

“So it makes absolute

sense from a manufacturing

point of view,” he says,

describing the shift as the

best thing that’s happened to


He says the costs are

important, but they also have

a ready and willing workforce

in the town. “They live

here and they don’t want to

travel. If they can get work

here, they will.”

McKee pays tribute to

the South Waikato District

Council which he says bent

over backwards to help

them. “It's a lovely little

Nothing Naughty is perfectly situated

near the corner of SH27 and SH1.

town, nice community spirit.”

Shifting to Tirau was one

important decision for Nothing

Naughty; another earlier

one was for the co-owners to

get out of contract manufacturing

and go it alone.

Contract manufacturing

is a way to go broke “real

quickly”, McKee says.

“There's a lot of people in

the middle that want to make

their share. You're the one on

the bottom so you're the one

that always gets squeezed.”

He gives the example of

one overseas company they

were manufacturing bars for.

His firm was charging 53

cents for bars that were selling

wholesale in the UK for

five pounds - about $10. Even

then, he says, they were being

pressured to drop their prices.

They also decided to stay

out of supermarkets. “As contract

manufacturers, we saw

the way that the supply chain

to the supermarkets worked,

and it doesn't work for a manufacturer.

“The way it's structured

with just the duopoly, it's

very hard for anyone to make


“Our business plan was to

offer the end consumer the

margin that a supermarket

would have got. What they

pay for is good ingredients at

a price that's reasonable.”

The switch to becoming

independent sees them making

a wide range of products,

from protein bars to collagen

powder, from almond butter

to chia seeds - and a whole lot

in between. All are gluten-free

and they have designed the

factory so they can be manufacturing

five products

simultaneously. These days

only about 10 percent of their

production is contracted, and

they sell to a diverse range

of outlets, including healthfood

stores and gyms. About

60-70 percent of their sales

are online, while they also

have a shop at their factory,

near the intersection of SH1

and SH27.

With 12-14 staff, they

have the capacity to make

economies of scale work, but

are small enough to be agile,

and McKee says they are

constantly trying new products,

recently adding a pea

protein-based meat alternative,

while vegan cheeses are

coming soon. “If you don't

keep making new interesting

Peter McKee thinks manufacturing

has to get out of the big cities.

things, you become bloody

boring really quickly, especially

online - your audience

isn't like a supermarket, your

audience is connected or finished.”

New products are sent free

to regular customers with their

orders. That helps customers

feel connected, but also gives

the company good feedback.

In further innovation to move

with the times, they are shifting

from plastic containers to

reusable glass jars, and the

sustainability push also sees

them replacing polystyrene

with “dry” popcorn packing

or wool wrapping.

As for the company’s

name, that comes from McKee’s

mother, who he says

was prone to saying “nothing

naughty” when offered food -

and then eating it anyway.

“The whole point of it is

everyone has their own version

of what's right and what's

wrong. So we've got a bit of


McKee sees smaller towns

like Tirau, with their cheaper

setup costs, as the future of

manufacturing in New Zealand.

“I think for manufacturing

to exist, it has to get out

of the cities. Because whether

the staff are renting or own

a house those costs are so


He cites the example of

nearby Putaruru. “All the

infrastructure’s there, everything's

there, except industry.

“They don't have to build

more roads, they don't have

to build more schools, it's all


Meet the future of manufacturing,

coming soon to a

small town near you.

WAIKATO BUSINESS NEWS October/November 2020


Checklists and controls can help you

manage your business, minimise fraud

and reduce stress

There is absolutely nothing to be gained from putting blood,

sweat and tears into building a successful business and

then having all that hard work go down the drain.



Brenda Williamson runs business advisory service

Brenda Williams and Associates www.bwa.net.nz

Businesses go ‘down the

drain’ because there

are inadequate or no

controls in place and a lack of


You need to develop processes

for your team to follow.

This ensures you have consistency

across the business and

gives you some certainty that

the work is being completed

to your satisfaction. New staff

members have something to

follow, and when a team member

is away, other staff can

cover by following the documented


You need to document processes

- what, how and when

things are done in the business.

Controls are a series of checks

and balances to ensure processes

are being followed.

Implementing monthly

checklists is an easy way of

checking that everything is

being managed correctly and

that timely checks and balances

are taking place. Different

team members may be

responsible for checking certain

things but at the end of

each month, you as the business

owner will have confidence

that the team (and business)

are under control. This

will give you great visibility

and helps to reduce stress.

Once the monthly checklist is

in place, it needs to be completed

by say the second day of

each month and this should be

non-negotiable, no excuses.

Develop your checklists

so they are relevant to your

particular business. You will

have different categories or

mini checklists within your

overall checklist, with various

team members responsible

for signing off. Some

very general categories within

your checklist could be:

• Communications (website,

phones, backups)

• Accounts (debtors, bank

reconciliations, cashbook,

KPIs, end of month reports,


• Staff (organisation chart,

credit cards, performance


• Accreditations and licences

• Premises (first aid kit, fire

systems and alarms)

• Health and safety (meetings,

incident reports, documentation)

• Stock systems (pricing,

expired stock, levels)

• IRD (returns and payments)

You may just start off with a

few items and build it up over

time. You will be amazed that

as the list increases, your stress

levels reduce!

In addition to having clear

processes and systems, robust

controls help to minimise

fraud. Small businesses can sit

on increased risk around fraud

due to a lack of separation of

duties. You may only have

one administration person who

is responsible for everything;

however, good practice means

the same person should not be

entering, authorising and making

payments. If this is the case

in your business, think about

what you can do to minimise

risk. Never use the excuse

of being too busy to review

documents and authorise.

Fraudsters are not always obvious

- they move around and are

devious, cunning and make the

most of opportunities as they

present themselves. It is quite

common for small business

owners to have little appetite

for wading through creditors

and authorising payments, but

this can be an easy area for

fraudsters to target. Credit

cards, stock and cash are also

obvious areas to watch. Fraud

can be external or internal to

your business.

In addition to fraud, there

is always the risk that

errors (lack of training and/

or incompetence) could be

affecting your business so

by implementing processes,

checks and controls, you will

minimise your business risk

and stress at the same time.

Specialist property lawyer Thomas

Gibbons sets up sole practice

Experienced Hamilton property

and resource management

lawyer Thomas Gibbons

has set up in sole practice

to further develop his specialist


His practice, established on

October 1, sees him dealing with

complex issues in subdivisions,

unit titles, land development, and


He works with a range of clients,

including developers, local

authorities, landowners, body

corporates, iwi groups, and many


“The idea is to have very specialised

areas of focus and to do

work in those areas, often for

other lawyers, but also for members

of the public and my existing

clients as well,” says Thomas,

formerly a partner and director at

McCaw Lewis.

One of a handful of lawyers

across New Zealand with

his degree of specialisation, he

is often called upon to provide

expert opinions for other lawyers,

and has given expert evidence in

the High Court on a number of


One particular specialisation

is in the area of unit titles,

which is the form of ownership

for most apartments and townhouses.

Thomas has written an

authoritative book on the subject,

and provides advice around both

development and governance

issues for a range of clients from

individuals to the largest body

corporates across New Zealand.

Another key specialist area is

resource management and infrastructure

law. When it comes to

major development projects, his

role focuses on end-to-end land

development, and includes working

through the challenges of the

Resource Management Act, Public

Works Act, and Local Government


“Sometimes it’s about working

out – and working through – what

road blocks there might be, and

helping identify the most efficient

process for getting a development

done. At other times, it’s about

making sure that the development

will stand the test of time.”

Thomas has worked on some

of the region’s biggest development

projects, including on plan

changes, infrastructure delivery

contracts, and large subdivisions

– often when there is complexity

and different interests are at play.

At the other end of the scale,

he cites occasions when people

receive a notice out of the blue

that the council wants to put a pipe

through their land, or acquire land

from them under the Public Works

Act. In such cases, his role lies in

keeping the council accountable

to correct process and making

sure the landowner understands

what's going on.

“There's a very human side to

the process. From a council perspective,

it may be a big project,

but from a landowner perspective,

it's their land and their home.

Working through that and understanding

that it's a unique and oneoff

situation for the landowner is

very important.”

Now based at Panama Square

in central Hamilton, Thomas

Gibbons has more than 17 years

of legal experience, with qualifications

in law and resource management.

He writes extensively

and has lectured at a range of

tertiary institutions. He is a member

of the Waikato Regional

Housing Initiative and a former

president of the Waikato branch

of Property Council NZ.

thomas@gibbonslaw.co.nz | thomasgibbonslaw.co.nz

6 WAIKATO BUSINESS NEWS October/November 2020

A boardroom

in the bush


An open-air boardroom in a sanctuary

surrounded by native birds: that’s the

vision taking shape in a special piece of

Waikato nature.

The brainchild of Nature

and Nosh’s Kylie Rae,

the offering sees corporates

taking a guided mindful

hike on the slopes of Sanctuary

Mountain Maungatautari

before knuckling down to

work at a boardroom table constructed

from native timber.

It’s entirely possible the

distractions will consist of

birdsong from the likes of saddlebacks

or tui, rather than the

hum of an overactive airconditioning

unit or the bleeping of


“The bird song on Maungatautari

is pretty special,” Rae

says. “You can go for a meeting

in a regular room with four

walls, or you can come into the

middle of the bush with us.”

The full experience can also

include a foraging workshop,

mind set coaching, facilitated

leadership training and glowworm


The corporate package is

the latest addition to an offering

Rae and her husband hit

upon in South America. They

wanted to set up a business on

their return to New Zealand,

they enjoyed walking, they

knew that was a great way to

solve problems - and the idea

came to them while they were

out hiking.

“I've since done a lot of

research, and there's a heap

of science behind it. There

are proven psychological and

physiological benefits from

taking the outdoors and a bit of

exercise,” Rae says.

The couple would also

spend on good local food and

lodgings during their hikes,

rather than camping. At the

end of 2017, they put it all

together by setting up Nature

and Nosh, originally focusing

on the leisure market and offering

a range of tours from one

to seven days, across Waikato

and Coromandel.

Even during that time, Rae

says, the idea for a boardroom

table in the bush was on her

mind though it was hard to see

how it could be achievable.

“It seemed impossible to

me because, obviously, getting

a huge table in the middle of a

bush mountain is quite difficult.”

The impossible became

possible when, like so many

other businesses, Nature and

Nosh had to adjust quickly as

Cambridge firm Rocketspark take a

guided mindful walk on Maungatautari.

Covid-19 struck. Until then,

they had been marketing their

offerings to the overseas leisure

market, particularly the

east coast of Australia. The

firm was just over two years

old, and was seeing good


With borders closed Nature

and Nosh went from having

revenue to refunding customers

to having "really tough

conversations about, is this


“And we just thought,

well this is our passion and

it's worthwhile. We know that

eventually we're all going to

be able to travel again. Can we

just be really creative and try

and tide it over?”

They were helped by the

fact Kylie Rae’s accountant

husband, Steve, has a separate


They switched leisure focus

Mamaku forms part of a

nourishing foraged meal.

to the domestic market, using

social media and word of

mouth to attract Kiwis to see

their own backyard. About half

come from Auckland but Rae

is pleased that there is also a

sizable contingent from the

greater Waikato.

They also kickstarted the

corporate packages on Maungatautari,

where native species

are thriving thanks to the

pest-proof fence encircling the


“This idea of walking meetings,

or bush boardroom table,

wasn't something I came up

with magically because of

Covid, it was more like, well

now it's time to see if we can

access the corporate market.”

She quickly realised a site

would need to be found within

the more accessible southern

enclosure - a fenced-off area

within the larger fence - and

they needed a clearing that was

readily accessible but secluded

enough not to be interrupted

by anyone walking past. They

found it in a clearing close to

the event centre. The nearby

centre is covered, meaning

meetings can go ahead there in

the event of rain.

A handsome table, 3.5m

by 1.2m, made to seat 12-14

people and constructed from

locally and sustainably sourced

tawa and rata, now takes pride

of place in the clearing, and the

first corporate meetings have

been held.

It is an offering that may

be unique worldwide. Rae has

“googled and googled” and

Kylie Rae

found nowhere else offering a

bush boardroom table for corporates.

The package always starts

with a mindful hike, guided

by Rae, in which participants

walk in silence to start with.

Other parts of the package are

led by experts in their area,

and firms can turn it into a

two-day retreat if they choose,

with accommodation at nearby

Sanctuary Lodge Maungatautari,

formerly Out in the Styx.

The corporate packages can

incorporate activities outside

Maungatautari, but Nature

and Nosh is contracting to

the Maungatautari Ecological

Island Trust to offer the guided

mindful hikes, foraging workshops

and the bush boardroom

table on the maunga.

A percentage of the fees for

the corporate team and leadership

packages goes back to the


“This is a great way that

they [companies] can actually

also support local, and get back

to conservation at the same



There’s no shortage of great ideas in New Zealand.

But for an innovative bunch, we’re not the best at

realising the full potential of our innovations, particularly

when exporting them.

At James & Wells, we can identify your competitive

edge, offer business strategies for specific markets and

help you own and leverage your intellectual property to

ensure no one steals the fruit of your labour.

www.jaws.co.nz | +64 7 957 5660

WAIKATO BUSINESS NEWS October/November 2020


Innovative text-tovoice

software wins

innovation award

State of the art software that turns text into humanlike audio files

at a fraction of the cost of booking a voice artist, recording studio

and sound engineer has won Waikato Agile software development

specialist Company-X its third innovation award.

Company-X won the

Independent Software

Vendor category in the

Homegrown Innovators section

of IDG’s Reseller News

Innovation Awards in Auckland

on October 21st, where

Company-X co-founder and

director David Hallett and

senior executive Ben Judge

were presented with the


“Company-X wins this

award for designing and

deploying a platform with

a Speech Synthesis Markup

Language (SSML) editor to

automate a labour-intensive

manual process for its client,

introducing automated workflow

technology to transform

the process for users,”

said Reseller News editor

Leon Spencer.

“I’m absolutely thrilled

that Company-X has won the

Independent Software Vendor

award for the third time,”

Hallett said.

Company-X won the

Independent Software Vendor

award in 2019 and 2017

and was a category finalist in


“This is the pick of IDG’s

Innovation Awards for innovative

software development,

and is the trophy we absolutely

love to take home!“

The Company-X textto-voice

editor also allows

SSML tags to control

emphasis, pitch, speed and

tone. Software users can

edit and resynthesise the

result at any time using

SSML tags.

Company-X clients,

Stockholm-based multinationals

CBG and DeLaval,

use the text-to-voice editor to

transform the manual voice

translation process essential

to global operations.

“I am really proud that

Company-X has won the

Independent Software Vendor

Award recognising such

a great team of software specialists

at Company-X again,”

said Company-X co-founder

and director Jeremy Hughes.

“I am also really grateful

for the trust and confidence

clients put in the Company-X

team to innovate for them

and create innovative and

award-winning software.”

CBG key account manager

Paul Jacobsen congratulated

Company-X for a well-deserved

award win.

“Since we first turned to

Company-X for assistance

with our synthetic audio

needs, they have been very

flexible and accommodating,”

Jacobsen said.

This innovative

software is intuitive

and easy to use and

answered our need

to provide a budgetfriendly


to professional voice


“They managed to adapt

their SSML tool to give even

more adjustment options to

reach better audio results.

“This innovative software

is intuitive and easy to

use and answered our need

to provide a budget-friendly

alternative to professional

voice recordings.”

DeLaval milk quality and

on-farm service solutions

technical development manager

Mario Lopez Benavides

said Company-X’s SSML

editor had proved to be pivotal

in making good progress

in his projects.

“The flexibility of the tool

allows the project team to

make sure that voice quality

meets the requirements that

any user of the final product

would expect. Project time

is shortened without compromising

quality, and that is

something we value greatly.



award in the Independent

Software Vendor is a

well-deserved win for Company-X.


DeLaval farm supplies

training and assortment

administrator Stefanie Goodhew

said: “Before I was

assigned the task of translating

and coordinating global

e-learning within our company,

I honestly hadn’t given

any thought at all to how an

automatic translation of text

into spoken word could work,

let alone how it would sound.

“While working with

the recording tool, it is all

the more amazing to me

how natural the final result

sounds and how easily you

can change the sound of the

words with tiny changes and


“Very impressive and congratulations

to Company-X!”

Company-X was also a

finalist in the Digital Transformation

and Internet of

Things (IoT) award categories.

TracPlus, which offers

real-time tracking, event

reporting and messaging for

aircraft, vehicles, vessels and

personnel, asked Company-X

to build a mobile app that

enabled satellite communication

when cell coverage or

internet was not available.

Company-X built a messaging

platform that works

over web, cellular, satellite,

and radio.

Company-X has won many

other awards:

• The Service Excellence

and Global Operator

awards at the

Westpac Waikato Business

Awards in 2018.

• Services Exporter of

the Year category at the

Air New Zealand Cargo

ExportNZ Awards 2017.

• The Roading Asset Management

Innovation Award

at the Road Infrastructure

Management Forum

in 2017 for the One Network

Road Classification

Performance Measures

Reporting Tool.

INNOVATION: Company-X senior executive Ben Judge

receives the Independent Software Vendor award.


that works

Companies across the globe save

time and money using the latest

award-winning technology from


Make our award-winning innovative

thinking work for you too.

HOW IT WORKS: A screenshot, below, of the Company-X text-to-voice editor.

8 WAIKATO BUSINESS NEWS October/November 2020



Low interest rates =

the great opportunity

for commercial owner


First home buyers, residential investors

and commercial investors are

already taking advantage of the low

interest rate environment – but what about

commercial and industrial owner occupiers?

At this stage we have only witnessed

fleeting interest from those owner occupiers,

which is probably a reflection of the

lumpy or uncertain business environment

as a result of Covid-19. At least now with

the election out of the way, we should have

greater certainty and with housing interest

rates predicted to head towards 1.5

percent, it’s a compelling story for small

and medium sized businesses. Commercial

property has traditionally been a solid

investment performer; however, for some it

can be perceived as a hard market to enter,

with shorter repayment terms than residential,

higher interest rates and a greater

deposit required for borrowing – hence if

you are able to borrow against the house,

that just got a whole lot cheaper and easier.

Business owners have a unique

opportunity when it comes to

commercial property and should

look no further than their own

premises requirements.

Purchasing a commercial property that

your business can operate from can be a

great initial investment.

- You are in a position to control your

own destiny – you can tailor the

property to function for your business’s

requirements, as well having

security and longevity by controlling

the lease (in light of Covid-19, there

are some very obvious benefits).

- You also have flexibility, as if or

when you go to sell the business,

you can hold on to the property as a

passive investment for income (providing

a far better return on your

money than a term deposit).

- If you outgrow the property at some

stage, you have the ability to consider

selling, or lease it to retain the

income (but at least you are on the

commercial property ladder).

- Generally speaking, and depending

on how long you hold the property

for, you can assume that the property

will increase in value over time,

therefore benefiting from future capital

gains (unless the Green Party

have a say with their Wealth Tax).

Another advantage is that you are exchanging

rent payments for loan repayments and

while interest payments can be claimed

as an expense, your money is being put

towards an asset. Due to Covid-19 and the

economic situation, the Official Cash Rate

(OCR) has been cut to its lowest level in

recorded history, at 0.25 percent. Trading

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

banks have subsequently cut their lending

rates, so why not take advantage of this and

own your own premises? At the time of

writing, there are:

- Retail premises available from

$199,000 plus GST (if any)

- Office premises available from

$350,000 plus GST (if any)

- Industrial units available from

$325,000 plus GST (if any)

An example

Below is a simplified example of the numbers

based on an $800,000 purchase of a

commercial property for a well trading

business, if there was borrowing of 50

percent. Based on borrowing of $400,000

over a 10-year repayment term and assuming

an interest rate of 3.5 percent: this

would equate to total principal and interest

repayments of around $48,000 per annum

- cheaper than paying rental.

It is fair to assume that in the current

market, a landlord is probably getting

around a 5.0-6.0 percent return on their

tenanted investment. If you compare the

above scenario, then there are clear advantages

for an owner-occupier, which will

only improve over time as the loan balance

decreases. It is not uncommon for commercial

loans to be interest only, which

could be an option should the business

require additional operating capital for a

period of time.

A plea to office developers:

While we have seen fairly extensive development

of industrial units and suburban

retail units for owner occupiers, there has

been a distinct shortage of quality stock

available for smaller office owner occupiers,

particularly in and around the CBD –

unfortunately many of the options that do

come up from time to time were created

in the 1970s, 80s, 90s and are generally of

a pretty poor quality, both in terms of the

building itself and the fitouts.

I have said for some time and also

talked to a number of developers about

this market and suggested that if we are

to increase the occupier mix and diversity

within the CBD, then this would be a good

place to start, particularly in the 50sqm-

250sqm occupancy range.

There is a niche here that has not been

filled, either by existing developers or

someone looking to start down the development

path. My advice on this, get some

good advice as to what occupiers are now

looking for – shared toilet facilities are

generally fine, shared kitchen areas not

so, while natural light, access to CBD

amenities and car parking are also items

for consideration.

NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz



Ma - ori made


From page 1 friend’s prompting in 2012

that encouraged her to start

She has not renewed the

Casabella Lane lease, but

she continues to use pop-ups,

including in Wellington, and

is set to open one in Hamilton’s

Ward Street in the leadup

to Christmas.

Te Kiri is part of a Māori

economy thought to have an

asset base of about $50 billion

nationally and contributing

$12 billion to national GDP.

In the Waikato region,

Māori-owned assets were

worth approximately $6.2 billion

in 2012. Almost half were

collectively owned, while 54

percent were owned by Māori

entrepreneurs and employers.

In GDP terms, Māori

contribute $1.82 billion out

of a total $22.8 billion in

the Waikato region - about

8 percent.

The variety of the Māori

economy is on display through

the hugely successful Buy

Māori Made platform founded

by Michelle Paki during

Covid-19 lockdown.

Craig Barrett, board member

of regional development

agency Te Waka, says it is

exciting to see the range. “It’s

been really exciting to see

how many products and services

that we are involved in,”

he says, citing professional

and IT services as well as

trade - along with the typical

primary produce base.

Waikato region Māori are

asset rich in agriculture, forestry

and fishing, property and

business services, and manufacturing,

according to a 2019


Taking the plunge

Nichola Te Kiri has always

been creative, and it was a

Māori artists have been

given a boost with a

new standalone shop

in Hamilton.

Te Kōhao Health Whare

Taonga, which has been part of

Te Kōhao Health since 2009,

was shifted into a bigger space

at the end of September, boosting

the amount of product on


“The idea is to make it

viable and sustainable,” says

Lady Tureiti Moxon, managing

director of Te Kōhao


Moxon says the idea has

always been to have a place

for Māori-made items readily

accessible to the public.

The whare taonga provides

a space for artists, many of

them local, to showcase their

creations and the store’s offerings

are also made available


Any profit goes back to the

community, Moxon says. “It's

not us lining our pockets with

it, it's more around developing

opportunities for our budding

artists, as I see it, to have a

place where they can sell their

things and be valued.”

She says it is also about

providing a place where the

artist can have the story of

selling what she was making.

The friend, Tracey Whitiora,

started a Facebook page for

her. Te Kiri provided the product,

Whitiora photographed,

uploaded and promoted.

Things evolved and in

2016 Te Kiri took the plunge

and went full time on the business,

now called NTK Made

Ltd. Family played a big

role, with her mother doing

the books and sisters helping

make jewellery. Te Kiri also

soaked up all the learning she

could, attending courses and

making a decision to be GST

registered. “I wanted to get

into those good habits.”

From the start, she had a

strong understanding of who

her customer was - Māori

wahine aged 25-45 - and

she went to conferences and

markets, from Wellington to

Whangarei, where she knew

her customer would be.

Ever the goal setter, in

2016 Te Kiri challenged herself

that the following year

she would enter a competition

for Māori designers that

would potentially open the

door to NZ Fashion Week. She

finished second in the emerging

category first time round,

first in avant garde the next

year, and second last year.

That has seen her present

at Fashion Week. “I was

a bit starstruck the first time

because there’s so many

celebrities there. I was like,

wow, this is what fashion is

like - and it was the first time

I’d ever done a collection. It

was pretty awesome.”

But there was also business

to be done. Her mentor Kim

Hill had told her beforehand

she needed to leverage off the


“Normally you’d go to a

their journey told. “And that's

what we want. We want those


She says Covid has

prompted people to think differently

about how they do

things and how they reach

fashion show to pick up buyers

of your garments. I went

there to network. I went there

to get my name out. I went

there to learn.”

She also got onto the Fashion

Week database, and invitations

followed for her to attend

shows around the world,

which has seen her travel

to Hong Kong.

Boost for Māori artists

people. “And I think that's a

good thing. That means we've

had a lot of businesses, Māori

businesses in particular, starting

up here, there and everywhere.

And I think it's just


Kirikiriroa Marae chairman Raymond Mihaere at

the opening of Te Kōhao Health Whare Taonga.

WAIKATO BUSINESS NEWS October/November 2020


A model shows one of Nichola Te Kiri’s designs at New

Zealand Fashion Week. Jewellery by Nichola Te Kiri.

To come up with her

designs, Te Kiri says she

draws on her heritage, culture

and environment.

This year, coming out of

lockdown around the time of

Matariki, she created a design

focused on a star, Hiwa-i-terangi.

“She’s like the one that

you wish upon your hopes and

dreams for the new year. And

I felt that really pivotal at that


She has also done more

designs based on the stars,

including the male star

Tupuārangi, which relates to

food gathered from the trees.

For summer, she is doing one

based on the summer maiden,


“So I use a lot of my culture

and the stories that we

tell. I use those traditional

passed-down narratives, but

I interpret them into my own

korero, I suppose.”

Mana motuhake

Te Waka is seeing the huge

variety of local Māori businesses

not only through platforms

like Buy Māori Made

but also through a database

it is building of Māori businesses.

Craig Barrett gives

the example of Māori farriers

shoeing horses. “We’re actually

involved in a whole range

of different things, we’re not

just working on the farm,

we’re actually providing a lot

of services and products to the

farmer as well - we just didn’t


Barrett acknowledges that

downturns like that caused by

Covid-19 disproportionately

affect Māori.

“But we are resilient. And

we have the concept of mana

motuhake and rangatiratanga

- that we will determine our

own future,” he says.

At the Tainui Economic

Business Summit, held in

Hamilton at the start of October,

economist Ganesh Nana

said while New Zealand was

blessed compared to other

parts of the world in terms of

the impact of Covid-19, the

outlook was gloomy.

He told those at the summit,

hosted by Te Kōhao Health,

the Whānau Ora collective and

Tainui Raupatu Lands Trust,

that Treasury had forecast a

further 70,000 would become

jobless. Nana predicted the

recovery would take longer

than the Treasury forecast.

“We have to look at who’s

the most vulnerable, who are

the least resilient, and make

sure that we are putting the

supports around them.”

Nana said it was a sense of

community that had got the

country through the past few

months, and that sense of connection

would remain important

into the future.

“Because make no mistake,

this is going to be a

marathon effort.”

The power of procurement

One area where the Government

can play an important

part is in its procurement practices

- and in the tech sector

the impact could be immense.

Mike Jenkins, chief executive

of Waikato-headquartered

tech firm The Instillery, sees

current practice as a major barrier

to new companies such as

his, and one which is changing

only slowly.

With procurement panels

created before firms such as

The Instillery existed, startups

including Māori businesses

find it hard to compete for

government agency ICT contracts.

“If the government truly is

motivated to support not just

the Kiwi economy but Kiwi

community and family, our

big challenge to them is that

they’ve got to embrace social

procurement,” Jenkins says.

“Social procurement is a

lever that they can pull - and

it’s in a Cabinet paper that’s

already in front of them. And

even if they said they would do

2 percent of government ICT

procurement to New Zealand

Māori-registered businesses,

that’s 2 percent of $1.8 billion.

That is a huge injection to

those communities.”

Despite the barriers, The

Instillery has continued its

meteoric rise as the fastest

growing Māori ICT company

in the country.

It has cracked this year’s

TIN100, making it one of the

country’s 100 largest tech

We are resilient.

And we have the

concept of mana

motuhake and

rangatiratanga -

that we will

determine our own


exporting firms. The Instillery

has come in at number 68,

and has been identified by the

industry-leading report as one

of 10 to watch in 2021.

In a year of notable achievements,

The Instillery also won

Experience care as it

should be, experience

the Braemar way.

Braemar Hospital is one of the largest

private surgical hospitals in New Zealand,

and it’s here in Hamilton.

With more than 100 world class specialists,

10 state-of-the-art operating rooms, 84 beds

including 32 private rooms, at Braemar

you’ll receive the highest level of care.

Choose the very best.

Choose Braemar.

Microsoft Cloud Partner of

the Year and the ARN reseller

Innovation Awards Cloud

Partner of the Year for 2020.

But the seven-year-old firm

also faced challenges, including

bringing together two

companies after its acquisition

of Origin last year, which

added cyber-security capability

to its existing cloud-based


“This year hasn’t been

without its challenges,” Jenkins

says. “Probably professionally,

I’d say for us as a

leadership team, it’s been our

most challenging, with Covid

and really refocusing on our

people, what we stand for, and

who we are.

“I think, culturally, it was

a really testing time. That’s

something I’m really proud of

- that we’ve come out the other

side where we are.”

The Instillery has more

than 180 staff in offices around

New Zealand and 200-plus clients,

including some offshore.

As with social procurement,

Jenkins is frustrated by

inaction over access to digital

opportunities for Maori and

Pasifika people, despite endless

well-meaning talk about

the digital divide.

That has seen Jenkins and

product and marketing manager

Ryan Joe involved in

the creation of the Elevation

Aotearoa’s Future (EAF.Kiwi)


“The reality is, you’ve

got to put indigenous and

Continued on page 10


10 WAIKATO BUSINESS NEWS October/November 2020

Ma - ori made


From page 9

particularly Māori mentors up

in lights,” Jenkins says.

“You need a platform to be

able to put up people that look

and sound and have the same

background as you, and have

the same challenges, and show

them that it’s viable, it is possible

- and it’s more than those

two things, it’s exciting and it’s

actually going to lead the Kiwi

economy out of here [post-


“It’s not perfect but it’s a

start and we’re seeing epic

support from businesses across

New Zealand.”

Economic strategy

The Instillery independent director Bill

English and chief executive Mike Jenkins.

Te Waka’s Craig Barrett says

social procurement is a key

component of Te Waka’s Māori

economic strategy.

He says for every social

procurement dollar that’s

invested, there’s a $7 return.

“And so it’s actually a really

powerful mechanism to use

to help empower a local


Māori businesses are more

likely to employ Māori, and

access to contracts means the

money will flow through to

their people. If central and

local government take the lead,

the private sector is likely to

follow. He says some PGF

funding and national projects

are starting to include social

procurement targets that put

the onus on the head contractor

to source appropriate subcontractors,

while Te Waka and

other organisations like MBIE

have a role in supporting businesses

to get into a position to

access contracts.

Another component in Te

Waka’s Māori economic strategy

is engagement with iwi and

understanding how Te Waka

can help connect them through

its own relationships.

Barrett points to the influence

of Tainui Group Holdings’

role in the Waikato economy

in providing infrastructure for

others in the Māori economy to

build on.

Buy Māori Made founder

and Hamilton-based MBIE

principal regional advisor

Michelle Paki is also providing

infrastructure - in her case,


“She saw a gap in the market

where we had our people,

and we had skills, expertise

and access to resource, but we

didn’t have access to market.

If you look at iwi, that’s really

where we’re starting to develop

in our own economy - access to


“She’s made it essentially

frictionless and seamless to go

through that process. So she’s

bringing the buyer and the

seller together.”

Barrett says post-Treaty

settlement investment in people

is starting to bear fruit. “If

we continue to invest in our

people, that’s what will pull

us through, and assets come

from there. But it is a challenge

because we started further back.

So we really need to work and

we continue to encounter challenges

across all levels because

of that marginalisation. But you

know, our people are resilient

as well.”

The bigger picture, despite

the impact of Covid, is positive,

according to Barrett.

“I think this is a really

exciting time for the Māori

Govt funding helps

fast-track Ruakura

Ruakura inland port is

set to open by mid

2022 after a $40 million

Government investment

in shovel-ready projects to

help fast-track development

of the Ruakura Superhub,

comprising the port and

surrounding logistics and

industrial precinct.

“With this funding confirmed

we are now, jointly

with HCC, moving ahead

to finalise contracts and

invite tenders from qualified

contractors for construction

work on these upcoming

projects in the current

earthworks season,” Tainui

Group Holdings chief executive

Chris Joblin says.

The port development

joins others by

TGH, the investment

arm of Waikato-Tainui.

economy. We’ve always had

people, now we’ve got access

to capital and access to assets,

which is providing more access

to influence.

“This is where the exciting

opportunities are coming

in. Because we need to take it

from a generational approach

- the decisions I make here

are not just for me. And when

Māoridom take that approach,

which we do, we’re not looking

to just do the next quickest

deal to try and trade our way

through, we’re looking to set

things up for future generations.”

Nichola Te Kiri says she

Work has begun on the $50

million ACC build on the

corner of Collingwood and

Tristram Streets in the city

centre, while TGH is also set

to build on the corner of Victoria

and Ward Streets. Earlier

this year a 40 room extension

of Tainui Novotel was also


The October announcement

of shovel-ready funding follows

June’s PGF announcement

of $16.8 million for the

port development. Together,

they unlock $151 million of

development projects by TGH,

its Ruakura development partners

and Hamilton City Council.

Ruakura is one of New

Zealand’s largest developments,

spanning industrial,

commercial, retail and residential

development areas. It will

takes a collective approach to

her business. On a recent trip to

a Wellington popup, she invited

two other Māori creative business

owners along with her. She

could have gone on her own

because she’s done Wellington

before, but offered to introduce

them to others, help them build

networks and get the connection

to the people whose space

she was using.

“I think we get better growth

if we go together, we feed back,

we debrief together. And I was

brought up that way, you know,

you travel as a group. I see them

as friends, and there’s enough

of the cake for all of us to eat.”

be anchored by a 30-hectare

inland port. The Government’s

investment will partially fund

the critical transportation, bulk

infrastructure and environmental

protection works such as the

Mangaonua Watercourse and a

10-hectare wetland.

Parekawhia McLean,

chair of Te Whakaakitenga o

Waikato, the tribal governance

entity for Waikato-Tainui,

thanked the Government for its

decision to invest in the shovel

ready projects.

“This investment is a major

statement of confidence. We

thank the Government, as this

confidence will rapidly flow

through to our business community,

wider community and

our iwi. It also mirrors the

significant investment from

Waikato-Tainui in realising the

vision for Ruakura.”

Stuart Gordon says the response to the new building has been pleasing.

Interest high in new

Innovation Park building

The expansion of Waikato

Innovation Park is

on track for completion

in April next year,

with two thirds of the new

building already signed up.

Just 1000 sq m is still available,

with the majority of interest

coming from existing Innovation

Park tenants scaling up,

says chief executive Stuart


Gordon says the new building

is aimed at mid-sized companies,

and he expects it will

have six or seven tenants and a

100 seat conference centre.

“We've been really pleased

with the response. Most of

the growth is coming out of

tenants in our existing premises

because they're grown so


It will feature an improved

cafeteria with its own kitchen,

capable of catering for conferences,

and the design by local

architects Edwards White will

see the creation of an open,

park-like area encircled on

three sides by the existing and

new buildings.

“The design we think is

really good, and will create

something of real interest,”

Gordon says.

He says Innovation Park

businesses continue to revolve

around agritech, food and

information technology.

“I would say information

technology has grown quicker

over the last three years,

maybe four years. We've seen

a real growth in those sorts

of businesses and they are

growing faster than the agritech

businesses, which is fantastic

for the Waikato.

“A lot of our IT companies

actually come out of agritech,

they're software development

for agritech, but then they've

grown up and are going

into other areas, or alternatively

that expertise that has

come from an agritech background

has now gone into

some other area.”

As firms shift across, that

will free up space in the existing

building, which is aimed at

smaller companies, and Gordon

says they will increase

the co-working space and start

advertising its availability in

the new year.

“We find that really invigorating

for the park, having new

entrepreneurs coming in.”

The push is also on to attract

businesses from out of town,

particularly Auckland and Tauranga,

and Gordon stresses the

need for a collective effort to

achieve that.

Accessibility will be

enhanced by recently

announced central Government

funding initiatives that

will see lights installed at the

Melody Lane-Ruakura Road

intersection, while further

along Ruakura Road there will

be a diamond connection to the

Waikato Expressway.

Meanwhile, the new milk

dryer factory on the site is up

and running three days a week

and will switch to five or six

days a week once further product

validations are complete,

including from food giant

Danone after delays caused by


Gordon is confident the

plant, currently being used by

Maui Milk and Spring Sheep

Milk two days a week, will be

fully utilised by November.

Gordon describes it as a real

opportunity for the region, with

the sheep milk industry growing

rapidly. He says the factory

took on 20 more employees

about two months ago, bringing

the total to about 40, while

eight farms are using the plant,

each of them employing about

a further five staff.

WAIKATO BUSINESS NEWS October/November 2020


Team approach key to success

On March 7 this year, Joe Bradford signed a deal for $100,000

worth of road cases for the events industry in the US.

“I was stoked.”

His Cambridge firm

Fiasco had been building

up a head of steam in the sector

making the road cases. That

was about to change.

On March 10, the same guy

he had signed the deal with

called him and said “hey, can I

put a hold on that order?”

Bradford had little choice

but to agree - Covid-19 had

shut down that corner of the

US. The events industry had

tanked virtually overnight, and

it left Fiasco with a mountain

to climb - in double quick time.

Around March 12 they

started writing ideas on a

whiteboard. By March 15, they

had a new product to develop,

a flatpack desk for workers

at home.

It would be made from

birch plywood, would go in

a courier box, and would be


They knew most workers

would take their computer

and possibly office chair home

with them for lockdown,

but they wouldn’t be taking

their desk.

“So we wanted to solve

that problem and by the

time we got to lockdown,

that's what we had done, we

had prototyped about eight

desks, we had started to order

some boxes.”

The solution flew. They

have now sold about 1500

desks in New Zealand, and

counting, and have sold them

to every state in the US.

Their US contact had lost

his job within days of cancelling

the road case order;

Fiasco, on the other hand, has

boosted staff numbers from

12 to 25.

Joe Bradford used the

analogy of a mountain when

he talked about his firm’s

response to the pandemic at a

LinkedIn Local event, organised

by Daniel Hopper and

held at The Instillery’s office in


Bradford said firms faced

with the pandemic have either

invested in their staff and said,

“we're going to be stronger

when we come out with this”,

or they've said, “it's too hard”.

“And I would say to you

that that all comes down to

what mountain they painted for

themselves. If you paint yourself

a mountain and look at that

mountain and go, ‘that's too

daunting, I can't do it’. you're

not going to do it. If you look

at the mountain and go, ‘I'm

going to train mountain guides,

and we're going to get to the

top’, you'll get there.

Briana Christey and Ryan Joe

Luciane Calabrese and Ashmita Nagpal

“That mountain analogy is

something that we used with

our team right through this.

It's something I encourage you

guys to do.

“Paint yourself a picture,

talk to your team and believe in

that team and resources around


That focus on the team

approach was core to the message

of the two other speakers

on the night: Shelley Campbell,

Waikato/Bay of Plenty

Cancer Society chief executive,

and Ryan Joe, general

manager - Product & Marketing

at The Instillery.

Joe said during lockdown,

the Instillery leadership team

realised they needed to double

down on communication.

Keeping people connected was

a priority.

That saw them start up new

communication channels, and

run online sessions for staff to

connect and learn.

The communications were

not only around training and

work, but also around how

people were feeling. “And

it was okay for them to show

vulnerability which was a

really massive thing for us

and helped us connect as an


“We developed an app

which allowed people to anonymously

check in, talk to us

and tell us if they were okay,

tell us if they needed help. We

had a massive uptake, even

just the fact that we had it there

Harkness Henry welcomes

Charlotte Muggeridge, Associate,

into their Resource Management


Charlotte has a specialised

skill range across resource

management, property

development and subdivisions,

local government and unit titles.

Charlotte is a board member of

the international World YWCA

Board, a committee member

of the Waikato Plan Leadership

Committee, Past President and

current board member of the

Hamilton YWCA and member of

National Council of Women.

made a massive difference for

people was the feedback we


The Instillery released

the app free for other

organisations to use.

“Even though it's a small

thing it felt like something

that made a difference for

us, it was a really important

project for us.”

Campbell said when lockdown

hit, her team rolled

up their sleeves and did

whatever was needed. “I

had health providers driving

the shuttle to get people

up to the hospital treatment.

I had receptionists doing

house cleaning, cleaning

the cancer lodge, I had

Richie Jenkins and Tony Oxley

Charlotte Muggeridge


fundraisers delivering meals

to our patients at home.”

She also said she saw a

huge amount of collaboration

between health providers,

offering the kind of support

that previously would

have taken months or years

to negotiate. But the stresses

on staff have also been evident.

“And it's uncertain times

that we live in. So last week we

started a campaign that we've

called ‘Nobody's smarter than

all of us’. The idea is that you

don't have to rely just on your

own resilience and your own

strength to get you through the

next few months - rely on your

colleagues, rely on our combined

strengths that we have to

get us through.

“I really encourage

you in the workplaces to

think about what that looks

like for you and how you

make that happen.”

Lorraine Bright and Michelle Baillie

Harkness Henry specialists advise on a full range of resource

management law.

Our Resource Management team headed by Dr Joan Forret

provides constructive advice on all aspects of resource

management and Public Works Act law and how it relates to

your business or property, including:

• Plan changes and designations

• Resource consenting issues

• Assistance and advice for negotiations

• Representation at local authority hearings, and the

Environment Court

Phone (07) 838 2399

Address Level 8, KPMG Centre, 85 Alexandra Street, Hamilton 3204


a member of

Reuben Haddon-Silby and Joe Bradford

12 WAIKATO BUSINESS NEWS October/November 2020

Seat belts on - the

immigration landscape

is changing

Quite rightly the Government’s


focus over the

past seven months has been

on “border control” and with

the myriad of challenges this

has delivered, particularly in

regard to who is able to cross

the border and why. During

this period Immigration policy

settings changed frequently,

and sometimes several times a

week, in response to what this

dynamic situation demanded.

Now that we have more

visibility regarding COVID

and border management, and a

Government with a clear 3 year

mandate, what can employers

expect in the immigration

space moving forward?

Firstly, COVID has presented

a unique opportunity

for an “across-the-board”

immigration reset. New visa

applications from offshore

have largely been suspended,

as has (effectively) the main

skilled migrant residence category,

and many existing visa

holders have not been able to

re-enter New Zealand. Large

numbers of temporary visa

holders have left New Zealand

and returned to their home

counties. As a consequence we

now have a situation where the

Government is much more “in

control” of the immigration

space and, with ongoing border

restrictions being the norm

for the foreseeable future, the

Government can take its time

to formulate a range of new

policy settings which it considers

will best “strike the right

balance to support our recovery,

fairness and opportunity”.

We expect this to translate

to higher thresholds for the

skilled migrant, work-to-residence

and partnership residence

categories sometime in

the next 6 months.

We do know is that work

has continued on the work

visa changes the Government

signalled over a year ago.

These changes will see all

the employer-assisted work

visa categories rolled up into

one visa category and will

require every employer who is

employing such migrant workers

to be formally accredited

with Immigration New Zealand.

To gain such accreditation

a business must (among

other things) be in a sound

financial position, have compliant

workplace practices

and be prepared to assist and

support their migrant workers

to settle into the community.

Employers who employ 5 or

more migrant workers are

required to have a higher level

of accreditation which will

additionally require them to

commit to improving work pay

and conditions and to training

and upskilling New Zealanders.

These changes, which are

expected to be introduced mid-

2021, will markedly change

the work visa landscape and

Richard Howard

require all employers to take

much greater responsibility

for all aspects of their migrant

workforce, including management

of the visa process.

New Zealand was already

facing a skills shortage when

COVID hit and this situation

has not gone away. Many of

our client companies are desperately

short of the skills they

need to grow their businesses

and to respond to current

demand, and while we are able

to get some workers across the

border the threshold is currently

set very high. This “ balancing

act” of what visa holders

take priority over others,

given the available quarantine

capacity, will be employers

main challenge for some time.

The only certainty is

change, and we have experienced

plenty of change in the

immigration space in 2020

and 2021 will be no different!

Tania Witheford, David McKenzie, Karen May and Shirley Haycock

Cambridge property

market booming

Cambridge’s popularity as a place to live and invest has scarcely

been dented by Covid-19, and the property market is booming


That was the message

given to the audience

at a Cambridge

Chamber of Commerce

Leaders Lunch held at Henley

Hotel on 29 September.

Cambridge Real Estate

has seen numbers rise in

the town’s residential market

since the lockdown,

both in number of sales and

average prices, while properties

are selling quickly,

said residential property

consultant Greg Price.

Price said some of that

came down to the appeal

of Cambridge as a place

to own, while it was also

affected by “bricks and

mortar” being seen as a safe

place to invest money.

Lime Group managing

director Phil Caldwell said

they had similarly been seeing

an upsurge in business


He was critical of the

risk-averse approach of the

four main banks given the

low-interest regime, which is

set to stay for the next two to

three years. That conservatism

is making it more difficult particularly

for younger people

to raise mortgages, he said,

and comes despite the government’s

moves to free up liquidity.

Like the other presenters,

Antanas Procuta, principal

architect of PAUA Architects,

has seen a surprisingly buoyant

market in the past two or three


He said during lockdown he

soaked up as much as he could

from the experts, including

economists and health specialists,

and is applying that to the

firm’s response.

“When Covid-19 happened

I was determined that we

weren’t going to lay anyone

off. Keeping the hope going,

that was really important,”

he said.

When it comes to planning,

he said he is looking 18 to 24

months ahead. He also stressed

the importance of marketing.

“If you take your eye off marketing,

your business suffers.”

But in the last two months,

he said things have changed

remarkably. “I think people

have been saying ‘if we do

nothing, nothing’s going to

happen’ so we’ve seen a lot

of activation, a lot of people

have been coming to us saying

‘right, we want to be doing

these things’.”

He also told the audience

that Cambridge Chamber chair

Phil Mackay, who has a background

in hospitality, was to

join PAUA Architects as business

development manager.

“We’re very delighted and

proud to have Phil joining us

after Labour Weekend.”

The event concluded with a

presentation to Procuta, marking

his 25 year involvement

with the Chamber.

Nadia Haua, Steffan Haua, Phil Mackay and LesleyAnn Thomas

Level 2

586 Victoria Street

Hamilton 3204

Level 3

50 Manners Street

Wellington 6011

07 834 9222



David Natzke, Mark Morgan and Peter Nation

WAIKATO BUSINESS NEWS October/November 2020




Master Painter of the Year 2020

New Commercial Interior Large Residential Winners

Winning project: Wool Shed/Community Center, Te Awa Lifecare Village,

1866 Cambridge Rd, Cambridge, 3434

Mike Stent


027 290 4484

Matt Stent


022 106 6166

14 WAIKATO BUSINESS NEWS October/November 2020

Funding for circular

economy research

Kim Pickering

Waikato University

Engineering Professor

Kim Pickering has been

awarded $10.9m in Ministry

of Business, Innovation

and Employment (MBIE)

Endeavour funding

to explore a circular

economy concept for the

Aotearoa New Zealand

context, shaped by the

philosophies and values

of both founding cultures,

Māori and European. The

five-year project aims to

bring together a wide

range of expertise to

support circular economy

success in New Zealand.

A circular economy

aims to reduce waste

by seeking a sustainable

model of production and

consumption of goods and



alumni named

Tania Te Rangingangana

Simpson, who runs Māori

policy advisory firm, Kowhai

Consulting in Hamilton

and is a director for Tainui

Group Holdings among

other companies, is one

of four Waikato University

distinguished alumni for

2020, along with My Food

Bag CEO Kevin Bowler,

professional director Liz

Coutts and Māori Land

Court Judge and Chief

Justice of Niue Craig


Vocational training gathers pace

with naming

The 35th largest tertiary organisation

in the world was officially named in

Hamilton on 29 September.

Te Pūkenga was

announced as the name

for the newly formed

national vocational training

institute by Education

Minister Chris Hipkins on

29 September.

The name refers to the

gaining and mastery of

valuable skills through

passing knowledge down from

person to person.

Speaking at an event later

the same day, institute chair

Murray Strong said the organisation,

which is based at Wintec

House, will have a lean HQ.

“But the scale and scope

of this organisation is probably

not visible to most,” he

said at the gathering hosted

by Waikato Chamber of Commerce.

“There will be 240,000

learners for Te Pūkenga around

the country, there will be 10½

to 11½ thousand staff around

the country and it will be the

35th largest tertiary organisation

on the planet.”

Welcoming the development,

Hamilton Mayor Paula

Southgate said the pitch made

for Te Pūkenga to be headquartered

in the city was a team


“Hamilton City Council,

Te Waka, the Chamber of

Commerce, Waikato-Tainui,

Wintec, and many other stakeholders

- we did do something,

Education Minister Chris Hipkins at the unveiling of the new name.

we made a conscious and

deliberate decision to make

sure Te Pūkenga came here.

We worked on behalf of our

city to make it happen. And

that's something that Hamilton

does very well.”

She expected Te Pūkenga

to quickly become well known

as change came at pace. “And

I think that's good for the

community, because the sooner

that we adjust to the new

model, and the sooner people

have certainty and can get

stuck into building themselves

careers, the better in my view.”

The institute’s full name is

Te Pūkenga - NZ Institute of

Skills and Technology.

Phil Taylor and Kiri Goulter

LeadSocial acquired

Waikato social media

firm LeadSocial has been

acquired by Taurangabased

agency Likeable

Lab, resulting in increased

capabilities and a

combined staff of 15 across

Waikato and the Bay of

Plenty. Steve Carpenter,

who founded LeadSocial

six years ago, says he’s

“excited to watch the

growth continue at a faster

pace than ever before”.

Kahl Betham, Gina Woodfield, Shelley Slade-Gully and Denise Mackay

David Hallett and Merran Davis

Milestone for

Waikeria project

A milestone for Waipā

District Council’s Waikeria

wastewater pipeline project

has been reached with

the completion of the

Waikeria to Kihikihi section.

The infrastructure project,

which will bring Waikeria’s

wastewater through to Te

Awamutu for treatment to

modern standards, began

12 months ago and will

be the longest wastewater

pressure pipeline in the

Waipā network.

Chris Williams and Steve Atkinson

Chris McLay and Stephen Town

Jack Ninnes

‘For me it’s all about job satisfaction’

WEL Networks business development manager Jack Ninnes has

spent his entire working life - 50 years - at WEL Networks. Ninnes

started as an electrical apprentice at the Central Waikato Electric

Power Board in 1970. He talks about his 50 year tenure at WEL

Networks, where he’s held a variety of roles.

“In those days, the power

board did everything. It

was like a manufacturing

site that built things from the

ground up, right through to the

end product. We’d build the

cross arms, drill them all, make

the brackets that held the transformers

on the poles - we had a

complete operational setup.

The CWEPB had a head

office in town that housed the

administration, engineering

and customer service teams.

Our customers would come

into the office to pay their

power accounts and we sold

a variety of products including

electric ranges. Customers

would put the price of the

products onto their power bill

and as part of the service we’d

deliver and install them. It

really was a one-stop shop.

Once I’d finished my

apprenticeship I elected to

stay in the office. I ended up

in the advisory and development

department, initially

designing heating systems for

houses and small commercial

buildings. I enjoyed looking at

new technologies, particularly

We’ve seen a lot

of change. That’s

why I’ve stayed. It’s

been a never-ending

conversion of new

technology into real

time applications.

the effects these were going to

have on our future. As part of

this, we were heavily involved

in demonstrating these new

technologies to the public so

we’d have large stands at the

Winter Shows and the Fieldays.

We’ve seen a lot of change.

That’s why I’ve stayed. It’s

been a never-ending conversion

of new technology into

real time applications. It’s

given me great opportunities

to grow with the new technologies,

experience them and sell

the concept to the marketplace.

WEL has always been

nationally recognised as an

innovative power company

who were always on the leading

edge of technology - the

trendsetters. The projects we

were involved with were years

ahead of their time in terms of

being rolled out commercially.

My days at WEL are almost

finished but it’s been good fun

- seriously good fun. For me

it’s all about job satisfaction.

It’s what you make of it. The

company had a policy that supported

you to do other things,

particularly in the sporting


I was fortunate enough to

be able to pursue my passion

of sailing and became part

of the New Zealand Sailing

team. I attended international

events. They really supported

people well including their

apprentices which they still

do today.”

The messy middle of online buyer journeys

The journey people take

when researching and

buying products online

is growing increasingly complex.

New research from Google

sheds light on what businesses

can do to reach these


A few months ago, I

bought a new tripod online for

my DSLR camera. It’s likely

you can relate to the journey

I went on to research and purchase

the tripod.

Often when looking for a

product we start with a Google

search. On this occasion

though, I headed straight to

a specialist e-commerce website

that has great deals on

photography gear.

I navigated to their tripods

section and filtered the products

to suit my price range.

There were lots of different

products to choose from. I

explored a number of the



Josh Moore runs Duoplus, a Hamilton-based digital marketing

agency that helps businesses get better results through highly

measurable online marketing. www.duoplus.nz

options and then went to Google

to research more about the

specific models that looked

appealing. I found the manufacturers’

websites and read

more information about their

range of models and the specific

features of each. From

there I headed back to Google

to research the differences

between a few of the models

I was considering. I narrowed

down my options to two

models and then did another

Google search to find reviews

for those. This led me to You-

Tube where I watched some

unboxing videos of those tripods

followed by a handful of

YouTube reviews. Finally, I

decided which tripod I wanted

to select. But the process

wasn’t over.

Now I searched for that

specific tripod model to see

price comparisons from online

stores. I looked at both NZ and

international stores. I found a

couple of websites that were

fractionally cheaper than my

original website; however,

one of them didn’t ship to

NZ, and the other didn’t seem

quite as reputable as the store

I had already visited, who I

knew provided outstanding

service and fast shipping. So,

after this winding journey,

I placed the order with the

original store.

Can you relate to this


We often think online

buyers have a linear journey

– they search, click and

buy. But the reality is there

are often many more touch

points in the journey. This

journey, between when someone

is first triggered to start

looking for a solution and

when they order a product,

is affectionately called “The

Messy Middle”.

For the past two years,

Google has studied over

250,000 online shopping

journeys across 25 categories.

They drew on decades

of behavioural science

research and have shared

some surprising findings in

their report “Decoding Decisions

- Making sense of the

messy middle”.

One of the key findings is

that, for many product categories,

the buying journey

contains an increasingly large

number of touch points in no

clearly defined order. There

are no typical journeys. Buyers

go back and forth between

many sites in their journey

including search engines,

review sites, online videos,

social media, comparison

sites, forums, retailer sites,

brand sites, voucher/coupon

sites, aggregators and more!

This behaviour often occurs

across multiple tabs and multiple


In one example, an anonymised

shopper’s journey for

buying headphones took 375

touch points before purchasing!

Another shopper looking

for a kitchen table took 85

touch points to buy.

If you’re a retailer or

manufacturer, this new way of

shopping has big implications

for your marketing.

For product brands you’ll

want to show up early in the

shopper’s journey for your

product to be considered.

This can include running

Google Ads for the initial

search terms that are early in

the buying journey – such as

“best tripods” or “best tripods

under $500” for the tripod

example. You can send your

products to YouTube channels

for unboxings and reviews. It

is also important to be responsive

to complaints or negative

reviews on third-party review

websites because consumers

search for reviews before purchasing

your product. You’ll

also want to find ways to

connect with the purchasers

of your products and encourage

happy customers to write

reviews. You want to look

across the messy middle of

the buyer journey and aim to

show up multiple times along

the way.

If you’re an online retailer

you can benefit from the

research-based exploratory

questions people search for.

Sticking with the tripods

example, your site can have

content like, “3 Best Tripods

Under $500”, “Photography

vs Video Tripods – Key Differences

to Consider”, and

comparison articles. You can

create YouTube videos of

reviews and unboxing for top

selling products – or provide

an affiliate programme where

you pay a commission to You-

Tubers who send buyers your

way, after watching their You-

Tube review (Amazon do this

very well).

Once you have a potential

buyer on your site, remember

that they have lots of questions

in their shopping journey,

so think about how you

can answer as many questions

as possible while they’re on

your site. If you can provide

answers to their questions,

you can decrease their need to

look elsewhere and increase

the likelihood they buy from

you. Google’s research also

found that well-crafted product

pages including the use of

easily digestible key features,

testimonials from perceived

experts, reviews and more,

significantly influenced buyer


So, if you sell consumer-facing

products, embrace

the messy middle with your

marketing and make sure you

show up multiple times along

their journey.

16 WAIKATO BUSINESS NEWS October/November 2020


Cantec opens new Hamilton HQ

Waikato and Bay of Plenty company

Cantec Services Ltd which, in Managing

Director Brendon McLean’s words, “paints

anything that does not move”, opened its

new fit-for-purpose building and Hamilton

HQ at the end of October.

Situated on the corner of

Tahi Street and Norton

Road, the multi-million-dollar

long-run steel

and cedar structure is a

huge step up from the “tiny

lockup” near the Frankton

Saleyards that Cantec used

when the company first

expanded into Hamilton from

Rotorua in 1989.

Cantec was established

the previous year in Rotorua

by two Waikato men, journeyman

Claude Lundeberg

and quantity surveyor Neil

Waites, right after the financial

crash. However, despite

the timing, within a year they

had expanded their business

into Hamilton.

The Hamilton business

started to become an established

presence in the Waikato

construction industry when

joined by now senior quantity

surveyor Tony Keown in

1990. Tony’s input over the

last 30 years has been a major

contributor to the company’s


Nowadays Hamilton is

the busiest of Cantec’s three

branches (the third is in Tauranga)

and has 40 staff in the

field (30 full-time painters

and 10 full-time roofers).

Brendon who, as a newly

minted tradesman, started

sweeping floors with the

company in Rotorua 28 years

ago, has been able to watch

the progress of the new

build from Cantec’s cramped

temporary accommodation

directly across the road.

But his workspace

changed not long after 6am

on Friday, October 30, when a

work gang, taking advantage

of a quietish Norton Road

pre-rush hour, moved the

final stock and office equipment

across the road into the

new building.

Cantec’s 1300-square

metre tilt-panel building,

which Brendon describes as

“future proofing the business”,

took Wayne Beasley of

Hamilton-based Commercial

Construction nine months to


The new build is nearly

three times the size of the

old 118 Norton Road premises

which, at just 500 square

metres, had Cantec’s five

20 year Team Members: - Paul McLeod, Brendon McLean,

Richard Leeman, Brian Lundburg, Phil Marr, Neil Waites.

Hamilton management and

administrative staff crammed

into two offices and a repurposed


Brendon, who has worked

alongside Wayne on many

projects through the years,

says the “contract” for the

building, designed by Nick

Crossfield at Studio4architecture,

was sealed on a handshake.

The signatures only

appeared some time later

when the banks got involved.

The new building is

designed with 5-metre-high

roller doors on both Tahi

Street and Norton Road which

are designed to allow delivery

vehicles drive-through access

Continued on page 18

Solutions for every surface

roud to Solutions associated for with every the surface Jumpflex new build

Proud to be associated with

business throughout the Waikato



• TANKING hamilton@cantecservices.co.nz


118 Norton Rd • Hamilton

Tel 07 846 7166 Mob 027 220 8969


118 Norton Rd • Hamilton


Tel 07


846 7166


Mob 027 220 8969




D U N C A N & E B B E T T

C N R T E K O W H A I R D & M A A H A N G A D R H A M I L T O N


1 : 2 . 6 9 8 5 @ A 3


WAIKATO BUSINESS NEWS October/November 2020



GT Electrical Solutions Date: October 2020

24 hours 7 days

) 0211885133



Hamiltons trusted

residential and


commercial electrical

heating and cooling


GT Electrical Solutions Date: October 2020

Gary and his

team are proud

to be the chosen

contractor with

the Cantec new








Commerical Construction Limited

PO Box 15310, Dinsdale Hamilton 3243, Suite 7,

3rd Floor Seddon Park, 50 Seddon Road Hamilton

P/ 07 834 0955 M/ 027 247 2016

E/ wayne@commercialconstruction.co.nz

18 WAIKATO BUSINESS NEWS October/November 2020


Cantec opens new Hamilton HQ

From page 16

on an otherwise busy corner.

Cantec’s new build has

five offices for two full-time

quantity surveyors, two project

managers and Brendon.

In addition, there is a large

office where plans can be

laid out for discussion and

planning meetings. A boardroom

with deck, a lunchroom,

and a reception area

complete the set-up.

In line with council specifications

the new build has 10

percent of the land area designated

as green space which

has been professionally


While many companies

would not get directly

involved in the construction

of their own premises

once the contract had been

signed, Cantec did have

their own staff involved in

the new build.

After all, who better to

trust with the painting of the

building, the membrane to

the roof gutter, jointing to

the concrete panels and specialist

coatings to the floors?

On top of a full order book,

Cantec management juggled

six crews working two-day

stints for a month to complete

the painting, finishes, and


Brendon notes the building

will be largely maintenance-free.

“The beauty of the design

is the only element we have

to reach is the 2.8 metre vertical

cedar strips, and these can

be maintained using a ladder

with no need for scaffolding.

The cedar is painted in

a wood stain, and the storeroom

floor is coated with

Sikafloor-264 – a light grey

two-part epoxy industrial

floor coating, while the concrete

walls have had a clear

water repellent treatment.”

However, working on

their own building did not

mean the Cantec teams could

drop their standards. A fresh

pair of eyes, in the form of

recently retired Neil Waites,

who is Brendon’s partner in

the building, was called in to

inspect the job – it passed, but

only once Neil’s notebook

of points had been worked

through to his satisfaction.

The building was opened

for business early on Friday,

October 30 with a blessing by

a local kaumātua and opened

by a local MP. The staff and

guests gathered for a drink to

celebrate at 2pm that afternoon.

Work shouts at Cantec

are unusual – six of the staff

have been with the company

for more than 20 years

and 80 percent of the staff

have stayed loyal for more

than 10 years.

Cantec is busy as

usual and their new

building will be a

great asset and a

lively place in the

years to come.

This makes for a company

whose staff are family, and

Brendon notes he has experienced

all the highs (such

as watching staff member’s

children grow) and the lows

(such as marriage breakups).

Cantec values Fonterra,

Wintec, Waikato Kindergarten

Association and both

Waikato and Braemar hospitals

as regular clients. Their

respective complexes are

quite large and provide a

great variety of interesting

and sometimes challenging

projects for the Cantec staff.

“Some of the guys are on

those sites permanently and

haven’t seen their workmates

since our last workshout,”

Brendon notes.

One good example of the

variety and scope of some of

projects they encounter on

these sites was the Waikato

Hospital’s emergency wing, a

job in which Cantec covered

the full building envelope

in carrying out membrane

roofing, painting works and

below ground “tanking”,

the specialist laying of a

non-porous membrane to

ensure water-tightness of a

building. So sure are they of

their work, Cantec has given

the hospital a 50-year warranty

for the tanking works.

Currently Cantec is completing

the main building at

Rototuna North for Summerset

retirement homes.

When finished the new

village will include 264

homes, a village centre with

recreational facilities, a care

centre offering rest home

and hospital-level care, and a

state-of-the-art memory care


It has been, says Brendon

in an understated manner, a

major job but then the company

is accustomed to those.

Cantec is busy as usual

and their new building will

be a great asset and a lively

place in the years to come.

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WAIKATO BUSINESS NEWS October/November 2020


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David Bennett and Tony Keown cutting the

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20 WAIKATO BUSINESS NEWS October/November 2020

Joe Calkin from FB Hall and Co, left, with award winner, Malone Harris

Hamilton apprentice wins top national award

Malone Harris, a plumbing and gas-fitting apprentice at FB

Hall and Co, has won the Dux Personal Growth and

Development Award in the national awards held by the

Apprenticeship Training Trust (ATT), one of the country’s largest

apprentice training organisations.

Harris was awarded

alongside 88 other

apprentice plumbers,

gasfitters, drainlayers and


He started his apprenticeship

in 2016 and will

graduate in a few months.

The Personal Growth and

Development Award recognises

exceptional talent

among ATT’s 345 apprentices

who are part of its managed

apprenticeship scheme that

recruits, employs and places

apprentices with host businesses

who help them learn

their trade.

ATT chief executive Helen

Stephens says Harris’s work

has been awarded at a time

when the spotlight is shining

on apprenticeships and trade


“Apprentices are now

needed more than ever - while

we’ve all experienced major

disruptions this year it hasn’t

dented the long term need to

grow trade skills.”

Joe Calkin, from FB Hall

and Co, a Waikato plumbing,

gas-fitting and drain laying

company, says Harris is a

stand-out performer and natural


“He’s becoming a highly

skilled plumber and gasfitter

and has a very bright future.

He recently passed his registration

in plumbing after setting

up a study group to help

others, as well as himself.

“After just 3.5 years on

the tools he’s shown he has

the right approach and is

developing his trade quickly.

He’s a great member of our

team, is very well-liked by

clients and has a strong sense

of community. His award is


Outside work Harris is

involved in many different

things. He and his wife are

care-givers for Oranga Tamariki,

he’s a volunteer for a

local charity doing odd-jobs,

he’s very involved in his local

church and he’s helped set

up a national iwi basketball

organisation, Rongomaiwahine

Basketball. He says he

has a genuine desire to support

the lives of others as well

as himself and his family.

The Dux Personal Growth

and Development Award is

sponsored by Dux Industries,

a distributor of hot and cold

plumbing systems.

Jeff La Haye, General

Manager at Dux Industries,

says the award recognises

one apprentice who is excelling

in developing trade skills

and knowledge.

“This is the ninth year of

this award and is part of our

commitment to developing

apprentice plumbers, gasfitters

and drainlayers, who

are vitally needed in a trade

with great long term future

prospects. Malone stood out

as a performer at work and

in his community and we are

delighted to give him this

year’s award.”

ATT is the largest employer

of plumbing apprentices in

the country and works in

partnership with around 200

host businesses in the plumbing,

electrical, gas-fitting and

drain-laying trades.

Apprentices are

now needed

more than ever

- while we’ve all

experienced major

disruptions this

year it hasn’t

dented the long

term need to grow

trade skills.

Sam Williams

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22 WAIKATO BUSINESS NEWS October/November 2020

Waikato scoops national and

international awards

October has been an award-winning month for the Waikato with the

region scooping national awards for its people, places and events.

2020 Beautiful Awards

The Waikato region scooped

three awards in the Keep

New Zealand Beautiful 2020

“Beautiful Awards”.

Hamilton was named Most

Beautiful Large City, Victoria

Street in Cambridge won Best

Street and the iconic Ruakuri

Bush Walk received the

Kiwi’s Choice Place Award

“Kudos goes to local hapu

Ngaati Wairere, Hamilton

City Council, and present

and past Hamiltonians who

always knew that Kirikiriroa

was a beautiful city, helping

shape the city over the many

years,” said Hamilton &

Waikato Tourism chief executive

Jason Dawson.

“Hamilton has developed

into a progressive city with

plenty of green space, restored

gully systems, the award-winning

visitor attraction Hamilton

Gardens, Waiwhakareke

Natural Heritage Park and

the Waikato River and Lake

Rotoroa (Hamilton Lake) at

the city’s heart.

“Cambridge residents,

Destination Cambridge and

Waipa District Council also

should be chuffed with Victoria

Street being named Best

Street, following Cambridge’s

win of Most Beautiful Town

in the 2019 Beautiful Awards.

“It was also pleasing to see

the iconic Ruakuri Bush Walk

named as Kiwi’s Choice Place

as it is one of our region’s

most popular short walks in


“Over many years, numerous

volunteers, organisations

and local businesses have

contributed to the biodiversity

restoration, tree planting

and pest eradication in

Ruakuri Bush.”

2020 World Spa Awards

The 2020 World Spa Awards

named Resolution Retreats, a

women’s-only resort based on

the banks of Lake Karapiro,

as ‘New Zealand’s Best Wellness


The health retreat offers

health and wellness lifestyle

programmes from three days

to three weeks.

Resolution Retreats

founder Joelene Ranby was

excited with the recognition

from the World Spa Awards

and is pleased to be in a position

to support local people

through bringing women

from all over New Zealand

to the area and showing them

some of what Waikato has to

offer. Hamilton & Waikato

Tourism Chief Executive,

Jason Dawson, was proud

of the acknowledgement for

Resolution Retreats and the

Waikato region in the World

Spa Awards.

“The establishment of

Resolution Retreat in the

Waikato is aligned to our

2016 Tourism Opportunities

Plan, where we identified

the opportunity to establish

well-being experiences in the

region,” he says.

2019 New Zealand Event


The 2019 HSBC New Zealand

Sevens won Best International

Event at the NZ Event

Association’s annual Event

Awards. This successful

event has been delivered by

New Zealand Rugby and 37

South Events, hosted by H3

and Hamilton City Council at

FMG Stadium Waikato.

The tournament was moved

to Hamilton in 2018.

2020 Merlin Awards

Zirka Circus owner Jeni Hou

from Gordonton received the

Merlin Award for Outstanding

Contribution to Magic 2020

from the International Magicians


Central North Island alliance

to attract domestic visitors

Wintec women in engineering are making a stand

Wintec’s women

engineers featured

in an image

on social media recently

with the words “We are a

diverse engineering team”

and were surprised at the

attention they got. The post

was so popular, it generated

a notification from

LinkedIn they were trending

on #engineering.

Engineering may often

be considered a man’s

world but Wintec engineering

teachers Dr Maryam

Moridnejad, Sarla Kumari,

Josy Cooper, Elena Eskandarymalayery

and their manager Dr

Trudy Harris don’t agree. They

want to see more diversity in

their engineering classes, and

they are on a mission to change

up the ratio.

The five women have a mix

of mechanical, civil and electrical


Wintec Group Director,

Trades and Engineering

and Industrial Design, Dr

Shelley Wilson says women

make up 5-10 percent of

Joelene Ranby

engineering students at Wintec

and the future is looking bright

for graduates who can expect

diverse opportunities.

Wintec’s female engineers, from left, Sarla Kumari, Trudy

Harris, Maryam Moridnejad, Elena Eskandarymalayery and

Josy Cooper want to see more diversity in their classes.

The Mighty Waikato

region has partnered

with five other regions

from the Central North Island

to entice New Zealand travellers

to visit our part of the

world. The new campaign entitled

‘Get Out More NZ’ showcases

the big adventures that

can be had within a short travelling

distance, with a humorous


The campaign pokes fun at

some of the family lockdown

experiences that we all shared

and encourages Kiwis to ‘Get

Out More’ now that we can

travel safely again.

We’ve got granddads knitting,

kids driving parents crazy

and bored couples stuck inside

watching the same TV shows

– experiences that our target

markets can relate to. The

campaign offers an alternative

adventure to these markets by

showcasing the unique experiences

on offer in our regions.

The Coastal Bay of Plenty,

Rotorua, Hamilton & Waikato,

Tairāwhiti Gisborne, Ruapehu

and Taupō regions are



Chief Executive,

Hamilton & Waikato Tourism

inviting Kiwis to take a road

trip through the diverse landscapes

in the central North

Island. From weekend roadies

to longer drive holidays, there

are plenty of suggested itineraries

on offer for the adventure

seekers, beach lovers, cultural

explorers or those looking

for family fun on the Get Out

More NZ website.

With more than 2.6 million

people living within a threehour

radius of Hamilton &

the Waikato, the drive market

is key to travelling within the

Central North Island.

Our regions normally collectively

work together in our

long-haul international markets,

so with borders closed

and the battle for the domestic

visitor dollar underway, we

thought it was best to collaborate

to target the domestic

drive market.

While the rest of the country’s

regional tourism organisations

vie for a share of the

New Zealand travel market,

this collective decided to take

a different approach and work

together. In the wake of Covid-

19, this shift in strategy is

“what we call in the tourism

industry a ‘pivot’ to the domestic


The latest stats from the

Ministry for Business, Innovation

and Employment showed

that our collective regions

normally attract domestic visitors

who inject $3.175 billion

in our regional economies

(year ending August 2020).

Pre-Covid, New Zealanders

would normally spend around

$18 billion on domestic travel,

so we are hoping to collaboratively

capture a significant

piece of that pie.

The Get Out More NZ

campaign will run until Christmas

and will appear across

Google advertising, Facebook,

and print advertising.

The campaign is targeting

retirees, young families, and

couples in the North Island.

It offers an extensive collection

of ready-made itineraries

on the newly built website


It’s a great tool for

travellers seeking ideas for

a short break away or even a

roadie. Users can either coordinate

their travel themselves or

seek help to book through the

regions i-SITE visitor information


So much of the tourism

landscape has changed and all

our organisations have certainly

had to think outside the

box to help our industry as

much as we can. As regions,

our collaborative approach to

solutions and cohesive marketing

hasn’t changed – we

are just talking to an audience

much closer to home.

To find out more visit


WAIKATO BUSINESS NEWS October/November 2020


Interactionz Ed


Interactionz boosts visual offering

With a bright new website and a rebrand, social impact

organisation Interactionz have launched into a new era.

They are promoting their

visualisation and facilitating

service through

visually.co.nz, which showcases

their impressive graphic capabilities.

The Visually team bring

ideas to life in a visually memorable

way and, in doing so,

they enable their charity partner,

Interactionz, to make an impact

in our communities.

Interactionz’ purpose

remains the same – to facilitate

opportunities for people experiencing

barriers to inclusion to

become more independent and

active members of the community;

and to provide learning

opportunities that will contribute

to eliminating societal barriers

for people experiencing exclusion

in their communities – but

the new website means they can

more easily distinguish the different

arms of their offerings,

and pitch the distinctive service

to businesses and community


Visually by Interactionz offer

facilitation methods that extract

the critical elements of your

strategic plan, presentation or

conversation – with the visual

output proving an invaluable

memory aid for participants


Visually provides an innovative

alternative to presenting

information. The team help to

communicate complex information

in a creative way that distils

key elements and ensures the

longevity of your message.

The change in online presence

coincides with an upcoming

shift to new premises in

Rototuna Town Centre off Borman

Road and a change of leadership

as the organisation goes

full steam ahead in the era of


Incoming Executive Leader

Jennifer Calley brings a wealth

of knowledge with a background

in accountancy, having

been with the organisation for 10

years as the Operations Leader,

and earlier involved in numerous

businesses outside of the not

for profit sector.

She describes her shift to the

social impact space as a blessing.

“It was an opportunity that

gave me scope to do a role that

had more meaning to it. I had a

lot more purpose and I've had so

much variety.”

Interactionz provides mentoring

services with individuals

and training services to build

capacity and capability within

community organisations, while

its commercial visualisation services

supports businesses with

its range of services.

The new website enables

clear engagement with potential

customers who understand how

it will meet their needs.

Visually uses the power of

images and pictures to tell your

story in a way that resonates

with your team, stakeholders

and wider community.

Visually captures conversations,

deciphers documents,

and portrays plans in a way

that is clear, concise and easy to

understand. What’s more, their

approach of visual representation

helps make information


Ninety percent of information

sent to the brain is visual

so the best way to communicate

important information is visually.

The graphic outputs organisations

are left with are bright

and colourful representations of

what’s been said at their event –

ready to display proudly on their


They also get a digital version

which they can distribute.

Visually by Interactionz

also facilitates business teams

to identify and articulate vision

and values; plan and illustrate

business direction - again with

a visual output. From working

to unify teams through to wellness

plans and more, their visual

planning tools have been used

by small businesses as well as

Fortune 500 companies.

Some of their clients include

Ministry of Health, NZ Post and

WorkSafe. Locally, they have

also assisted Te Waka and Waipā

District Council. In the private

sector, they have done work with

boards and executive teams, and

are getting repeat business.

Business Development

Leader Ann-Marie Davis says as

part of their social impact they

can offer community organisations

a discounted rate for their

training and visualisation services.

Let’s work on

revitalisation, by

aiming high to bring

big, meaningful

change to our

community where we

are strong together!

That means corporates

and government agencies

using their service have the

extra benefit of knowing they

are contributing back to the

community via the Ākina-certified

social organisation.

Visually by Interactionz has

also been approved as a supplier

under the regional business partner

scheme which means some

businesses may be able to tap

into government funding to use

its services.

“Some organisations might

want to go through a well-being

facilitated plan post-Covid,”

says Ann-Marie Davis. “We

will facilitate a planning session

based on an organisation’s

requirements, at the end of the

session there will be a visual outcome,

that is always our point of


Jennifer Calley says in the

Covid-19 era, they have also

adapted to enable the team to

do some of the visual work

remotely using technology. “We

are really aware that we're going

to need to continue to adapt

because the lessons of Covid

are part of our new normal,” she


“As a community we need to

be intentional and work together,

by engaging and seizing the

opportunities that Covid-19 has

placed upon us all. Let’s work

on revitalisation, by aiming high

to bring big, meaningful change

to our community where we are

strong together!”

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Turn to page 3


24 WAIKATO BUSINESS NEWS October/November 2020


director retiring

The mastermind behind the

world-class Hamilton Gardens,

Dr Peter Sergel, is retiring at

the end of this year. Sergel has

been a driving force behind the

Hamilton Gardens since 1979

when he was asked to develop

a concept plan for the park. He

was appointed director of the

Hamilton Gardens in 1995.

Law firm

names partner

Establishing credibility:

Why and how to do it



Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

Sam Douglas

Hamilton law firm iCLAW,

has named Sam Douglas as

partner. Douglas, who has

been with the firm for three

years, joins co-founders Owen

Culliney and Aasha Foley in

leading the growing iCLAW

team. Olivia Day and Simmi

Singh have also been promoted

to senior solicitor roles. Day

specialises in employment

matters while Singh has a focus

on dispute resolution.

Waikato firm wins

A Waikato firm won a

commercial painting category

at the New Zealand Master

Painter Awards in Rotorua.

Mike Stent Decorators won the

New Interior Large Residential

award for its work at the Te

Awa Lifecare Retirement Village

in Cambridge.




goal my team is often

asked to help achieve

for clients is to establish them

and their business as a thought

leader in their field. Recently,

Rosie Harris on my team

put together some thoughts

about how our team goes

about making this happen so

I thought I would share this

with Waikato Business News

readers this month.

We always say that becoming

a thought leader is not

something that happens overnight;

it most often takes years

of sustained effort to position a

business as an eminent voice.

To do so, businesses need

to establish credibility, defined

as the quality of being believable

or worthy of trust. Achieving

credibility can be done by

the organisation itself, but it

really requires the involvement

of third-party opinions

and backing.

After all, what is more

believable – a business tooting

its own horn, or a story

on the organisation from a

reputable source (such as the

media, their customers or partners

in business)?

The following are three

essentials for building your business’


The media

A key channel through which to

build trust is through traditional

media. Why? Because media

outlets have large audiences

and those we work with have

established public trust. When

you read an article in Waikato

Business News, Stuff or NZ

Herald you trust that the journalists

have done their research and

applied rigour to whatever they

may be printing. In fact, an AUT

report published earlier this year

showed that 53 percent of New

Zealanders trust the news most

of the time. As we always say

when working with the media,

this channel will only work to

establish credibility if you have

a great story to tell.

More than likely you do,

so the goal is to craft a story

so it has a strong news angle

that appeals to the media


The dream situation is when

you have the media coming to

you for comment; this is what

can take years to establish. If

you’re a honey company and

a journalist is doing a story on

the effects of Covid-19 on the

industry, you want that journalist

coming to you. That’s when

you’ll know they see you as a

credible and leading entity.

Your customers

If you offer an outstanding product

or service, surely your customers

should be your biggest


The key benefit of using

customers in your communications

is that they have first-hand

experience of your business,

and likely have similar characteristics

to your potential future

customers. People like to hear

from others like themselves –

if I see an older man dressed

for the beef farm spouting how

amazing a vegan handbag is,

I would question whether the

handbag is really one I want or

should buy (and might just be

generally confused!).

A great way to get customer

endorsement is through testimonials,

so others can read about

their experiences of the product

or service. A testimonial is one

of the most important pieces of

copy you can put on your website,

social media or any other

marketing communication. It

shows customers that someone

else has tried this, and liked it,

reassuring them that your product

is tested and a safe investment.

When you’ve found

customers happy to provide a

testimonial, follow this formula:

the before stage, when the customer

has an issue or problem,

the after stage sharing the results

and the overall experience; how

did they feel after interacting

with the business?

Even better than a written

testimonial? Get visual with

it and make video content of

customers using your product

or service. This can be far

more engaging for those you’re

trying to reach, and works

well in digital advertising.

Provide the evidence

It’s something you learn at

school; you can’t make a statement

without having the evidence

to back it up. You can

say that your vitamin range will

prevent aches and pains, but you

need statistics to sit behind that


If it’s research, it should be

conducted by an independent

entity, or if it’s a survey it should

have a wide enough sample so it

is an accurate representation of

a particular population.

People respond to stats, and

if you’re writing a media release

or statement the journalist will

need the evidence for their story

– you can’t just say that 50 percent

of New Zealanders love

camembert cheese without citing

a source.

Establishing credibility

and becoming respected as a

thought leader takes time and

purposeful perseverance. Using

these three pieces of advice

will get you started.

4 The WAIKATO BUSINESS NEWS October 15 – November 15, 2009


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U G U S T / S E P T E M B E R 2 0 1 6 V O L U M E 2 4 : I S S U E 8 W W W . W B N . C O . N Z F A C E B O O K . C O M / W A I K A T O B U S I N E S S N E W S

Associate professor Dr Peter Sun at

Waikato University’s Management School.

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A unique partnership between business

and the University of Waikato is creating

leaders across both business and

community organisations.



he Community

and Enterprise and

Leadership Foundation

(CELF) programme at Waikato

University’s Management

School is a co laboration

between the university and

Community and Enterprise

Leadership Foundation - a

Waikato-based trust - which

has the aim of producing great

and connected leaders for

the region.

The nine month course,

convened by associate professor

- management communication,

Dr Peter Sun has turned

out its first 21 graduates and a

second cohort began the second

course last month.

A fundamental point of difference

with the programme is

that it combines an equal number

of representatives from

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Continued on page 3

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April/may 2013 Volume 21: issue 4 www.wbn.co.nz

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Business News

October 15 – November 15, 2009 Volume 17: issue 10

Kudos Awards


Pages,16 and 17






Page 10





Page 14

Export Feature

Pages 20 – 22

Tax Law



Page 12


Reading market

needs nationaly

and around the

globe sets the

team at Sealed

Air, Te Rapa

ahead of the field.

By Mike Blake

n an exciting expansion

move, costing in

excess of $20 million

and involving planning and

designing a new plant as

we l as upgrading existing

buildings, the company has

responded to the needs of

its customers in the growing

global dairying market.

Sector manager-ANZ

dairy John Dawson said:

“We saw the need for customer

security/retention and

realised that investment in

new technology would a low

Sealed Air to support clients’

growth, many of whom are

involved with dairy in the

local and more particularly

the international marketplace.

“And being in a very competitive

global market, this

investment gives us an edge,”

he said.

“While our research

and development team and

designers on site are thinking

globa ly and loca ly, a focus

has been on how to play to

New Zealand’s strengths in

the international dairy space.”

“With this investment we

have advanced our ability to

the standard is set

Manuka honey is one of the world’s great

health honeys and has become a well known

food icon of New Zealand. Now the scientist

who discovered the original manuka activity

has put his name to a Gold Standard that

defines the unique bioactivities identified in his

research and will give customers confidence in

the honey product they are purchasing.

Read ‘Manuka honey’s medical and health

marvels’ on Page 5.

ON OFFICIAL opening day, visitors walk down the driveway in front of the new Sealed Air

multiwa l paper sack production facility at Te Rapa with renowned plastics man Bi l Foreman

centre front. – photo courtesy Rhys Palmer

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tailor-make solutions for that


“And our solutions fit

we l,” said John.

“Our expansion project

is one of the largest capital

investments undertaken globa

ly by Sealed Air for 2013.

“New equipment brought in

from Germany enables us to

produce 25kg multi-wal bags

for packaging export milk

powder far more accurately

and efficiently than we currently


“These are high performance

bags made to the

strictest hygiene demands of

our dairy export sector,” said

John. “We make and deliver

and the client fi ls and


There is enough demand

for the 25kg bags in the New

Zealand market alone to keep

the new production line ro l-

ing 24/7, according to John.

The project began back

in 2011 under the expert

supervision of manufacturing

director, Hamilton-Rotorua,

John Ha l.




Torpedo 7 has

Raynes Precinct

on the move at

Titanium Park


“Planning began in earnest

and in 2011 with conceptual

designs drawn up and

requests for proposals advertised

for the manufacture of

the facility.

“By the end of 2011 contracts

were in place and

groundwork had begun,” he

said. “Building progressed

through 2012 and was completed

in November, about six

months ahead of projections.”

“And it needed to be,

considering the volumes

Continued on page 5

(centre pages)

Frustrated TGH

boss says:

“Consider the

big picture”

By Mike Blake

ecent claims that there

has not been enough

consultation on Tainui

Group Holdings’ proposed

development at Ruakura

seem to have lost sight of

the bigger picture and TGH

CEO Mike Pohio is encouraging

people to take a step

back and consider the project

in its entirety.

More than half of a l freight

in New Zealand is today transported

between Hamilton,

Tauranga and Auckland.

“Current volumes wi l

double over the next 20 years

and the real issue is understanding

that there are significant

value-add opportunities

for Waikato in what is

being carried in trucks and

on trains,” said Mike. “There

is also the issue about how

we most e ficiently deal with

what is coming at us.”

Ruakura has direct access

to the existing East Coast main

trunk railway which connects

Waikato and Bay of Plenty to

We lington and Auckland.

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TGH CEO Mike Pohio

The Waikato Expressway

wi l run alongside it which wi l

give a direct motorway link

into Auckland.

“That means Ruakura wi l

take a lot of that freight o f

local roads,” said Mike.

“Value-add benefits from

the proposed Ruakura development

wi l be shared by many

people and organisations in

Waikato,” he said. “This project

has strong elements of

national benefit and it is certainly

hugely important regiona


In total, the development is

estimated to a tract more than

$3 bi lion of direct investment,

Continued on page 39


Church Road

Business News


Ph 07 849 4945 • 13 Simsey Place

Monday: 8am-8pm

Tuesday to Friday: 8am-6pm

Saturday: 8am-4pm

JAnuary 15, 2010 – February 15, 2010 Volume 18: issue 1







- Page 23








- Page 8





- Page 8

Busi ess




VOLUME 16: ISSUE 7 www.wbn.co.nz

Hamilton company cracks

human waste problem

Disposing of human waste is

a global po lution problem to

which a Hamilton company

has come up with a revolutionary


Enviro Energy Ltd’s groundbreaking

sludge elimination

system, ca led the STERM,

was o ficia ly launched by the

Minister of Trade, Hon Phil

Goff, at Hamilton’s Wastewater

Treatment Plant recently.

The STERM eliminates

sludge – the end product of

sewage treatment plants –

which is traditiona ly either,

loaded into trucks an dumped

in landfi ls, applied to land as

fertiliser, or composted.

The proce s incorporates a

unique proprietary drying proce

s, converting the dewatered

sludge into a sterile fuel which

is then recycled to provide

energy for the system, leaving

only an inert sand/ash as the

end product.


July 15 – August 15, 2008





Dealer Principal







- Page 6




Page 2

The sand/ash that remains,

represents a 93 percent reduction

of the wet sludge proce

sed and can be used commercially,

for example as road


Rob Arblaster, managing

director of Hamilton-based

Enviro Energy, says: “The

STERM is unique. We have

been developing it for 16 years

and are now at the point where

it is ready to be used in a commercial


“It’s safe and offers triple

bo tom line advantages. For

example, there are huge carbon

fuel savings, local communities

benefit because there’s no

odour and there are significant

environmental benefits.”

The STERM has already

a tracted international a tention.

Enviro Energy took part in

a high-tech sector trade mission

to the United States and

Canada last November organised

by New Zealand Trade

and Enterprise and led by Hon

Phil Go f.

But Putaruru Blue Spring is world class

A desire to ‘make something good for people’ saw property man Ian Riley

dip his toe into the water. .literally.

Jus three years ago he invested in a Putaruru company, New Zealand Quality

Waters Ltd, that was bottling natural spring water to world class standards.

Ian also reckons that 20 years in project management with major oil companies,

developing major petroleum industry infrastructure throughout Australasia and

South East Asia has given him an excellent grounding for this type of business.

Importan to the company’s success is the source of water .the famous Blue

Spring from which water of the utmost purity has flowed for thousands of years.

Continued on Page 5

During the mi sion, the

company visited several cities

and counties to meet with

o ficials and, as a result, the

STERM is being considered

by at least one major North

American city.

In addition, with the support

of New Zealand Trade

and Enterprise, Enviro Energy

won a coveted place on the

Global Acce s Program run by

the University of California,

Los Angeles (UCLA). With a

JUST checking . Phil Go f checks what goes in, before checking what comes out. Or could that be checking

what has already come out before it goes in (to the plant) and comes out again? Anyway, he took a

few bold steps up the ladder, where others feared to tread, and confirmed it was definitely ‘sludge.’

view to developing business and competitor analysis, and the STERM.

strategies, the Global Acce s developed a busine s plan. “With the STERM’s triple

bo tom line advantages, it

Program links international In the early research and

technology companies with development stages, the represents an exciting alternative

for cities. A real plus is

exceptionally high-calibre students

participating in UCLA’s a grant from New Zealand’s that it has a footprint of only

company was supported by

prestigious Fu ly Employed Foundation for Research, 20 x 18 metres and can easily

be integrated into existing

MBA Programme. As a result Science and Technology.

Mr Arblaster says the challenge

now for Enviro Energy is significantly reduce future land

treatment facilities. It can also

to find worldwide markets for use requirements.”

of its relationship with this programme,

Enviro Energy benefited

from exceptional research

Trade Minister Phil Go f congratulated

Hamilton-based company Enviro-Energy for

its perseverance when he o ficia ly opened its


new pilot proce sing plant at the Hamilton

Wastewater Treatment Plant recently.

“This clean technology, which was developed

by the company over 16 years, represents a real

the company’s export potential.

Enviro-Energy takes a bow

Past winners of the Westpac

Waikato Busine s Exce lence

Awards exto led the benefits

to their companies at the

launch of the 2008 Chamber

of Commerce Awards.

Addre sing the many

invited busine s people from

throughout the Waikato,

Stainle s Design managing

director John Cook, winner

of the Waikato Management

School Leader of the Year

Award in 2007 said: “Winning

the Award is not the end of

the proce s, for us it’s just the

beginning. It has been inspirational

an driven us to extend

ourselves further.

“The Awards are a tribute

t our sta f who took up the

cha lenge and showed their

commitmen to the company’s

ongoing succe s."

Stainle s Design also

won the Sta ford Engineering

Manufacturing Exce lence

Award and topped that o f with

the Westpac Waikato Busine s

of the Year Award.

Waikato Chamber of

Commerce CEO Wayne

Walford said: “The Busine s

Exce lence Awards are a l

about holding up our heroes.

“They support our ta l

poppies and those busine ses

prepared to take a risk – especia

ly in the cu rent economic


“The Awards are a proven

medium for benchmarking





07 838 1333 | dpmedia.co.nz

breakthrough and could have big implications for

the way sludge from waste water is treated and for

leadership models,” he said.

“And for new busine ses

they o fer strong networking

opportunities with companies

already succe sful."Entering

the Awards is a simple proce

s. Ca l the Chamber 839

5895 and an entry pack wi l

A HAPPY DUO . Labour minister Phil Goff with Rob

be sent to you. Or enter on

line at www.beawards.co.nz.

Entries close at 4pm, Friday,

October 3.

The whole proce s from

nomination to judging to selection

of winners culminates in

a fabulous black tie Awards

Dinner at Mystery Creek on

Friday, November 14.


How chopsticks

and forks can


Photograph by Edward Aish (Pro-Vision)



The cost of



Getting an

edge on the


Page 9

UK business


Show interest

in Hamilton

Page 16

WAIKATO BUSINESS NEWS October/November 2020


Hi there New Zealand, nice to meet you.

Allow us to introduce ourselves...We are Qoin

With a proven background supporting

business globally, Qoin identified the

need for a widely used reliable digital

currency platform that enables consumers

to spend with their favourite merchants

instore or online.

Qoin Merchant:

Carl Ludwig, Fibre For Good

26 WAIKATO BUSINESS NEWS October/November 2020

No longer on the fringe - is your

business ready for ESG?

It is part of a growing acceptance

that society has a new

attitude towards corporate

accountability. This ranges

from environmental issues like

climate change and resource

scarcity, to social issues like

a company’s labour practices,

gender pay gap, product safety,

data security. It also includes

governance matters like board

and executive diversity, ethics

and corporate values.

What does ESG really

mean? Think about the current

situation in Auckland for

example, where businesses

and households have had

water restrictions in place for

a number of months. Many

companies, particularly industrial

ones, need plentiful water

at adequate temperatures to



Aaron Steele is a PwC Senior Manager based in the Waikato office.

Email: aaron.e.steele@pwc.com

Corporate sustainability or environmental,

social and governance (ESG) is not a new

concept, yet it is a topic that is increasingly

shaping today’s business world.

operate. How robust were their

plans to confront possible water

scarcity now and in the future?

Financial institutions such

as banks are starting to perform

risk assessments on the ways

in which businesses depend

on the environment, how these

dependencies are threatened by

environmental change, and the

resulting risks for the financial

institution on lending, insuring

or investing in the business.

Investors, customers, suppliers

and employees are calling

on companies to do more

around key sustainability

issues and opportunities and to

be more transparent about their


A number of large corporates

now voluntarily produce

corporate sustainability reports

Triple the


and there is a growing focus

from regulators on extended

external reporting/integrated

reporting, which refers to

reporting beyond information

presented in the financial statements.

The Government also

intends to make climate-related

financial disclosures mandatory

for public listed companies

and large financial sector

organisations in the near future.

Increasingly, investors want

to know about ESG factors

when making investment decisions

as responsible investment

is becoming a mainstream

concern for the investment

industry, as evidenced by the

dramatic growth in the number

of investors adopting the Principles

for Responsible Investment

(PRI). Investors want to

understand a company's longterm

value creation plans, yet

many companies are not giving

investors the right information

in the right format.

Two commonly used sustainability

disclosure frameworks

are the Task Force on

Climate-related Financial

Disclosures (TCFD) and Sustainability

Accounting Standards

Board (SASB) standards.

Using these frameworks is a

great place to start as this will

enable companies to disclose

their material sustainability and

climate change risk information

in a standardised manner,

providing investors with the

information they want.

At a consumer level, there

is an increasing focus on driving

broader social, cultural

and environmental outcomes.

A 2020 study by the National

Retail Federation across 28

countries showed that 57 percent

of consumers are willing

to change their purchasing

habits to help reduce negative

environmental impact, and

among those who say sustainability

is important to them,

this increases to 77 percent.

Brand trust, convenience and

sustainability were all of high

importance. Seven out of 10

consumers are willing to pay

a premium for brands that support

recycling, practice sustainability

and are environmentally


Companies must maintain

consumer trust in their brand

and this must be constantly and

consistently reinforced through

multiple channels, as consumers

say they conduct substantial

amounts of research before

making purchases. And these

days, that power is at their fingertips.

On a business to business

level, suppliers are seeing the

rise in sustainable or social

procurement. Organisations

procuring goods or services are

now assessing suppliers not just

on price, quality and risk, but

also considering the broader

social and environmental outcomes.

Potential suppliers must

be able to demonstrate that they

‘walk the talk’ in sustainability

and align with buyer ESG values

and expectations in order

to protect their brand. Organisations

are looking across

their supply chain to ensure

that labour and human rights

conditions are met, products

and raw materials are sourced

sustainably and that their supply

chain’s environmental and

carbon footprint is minimised.

Does your business understand

its ESG risks and have

plans to address these? Is

ESG a part of your strategic

thinking? Are you measuring

your business's ESG impact?

If your answer to the above

questions is no, then you need

to start addressing them, as

action on ESG has moved

from the realm of activists to

the mainstream and is now

viewed as a business issue with

material financial and viability


Understanding ESG risks

and having plans in place to

address them is a significant

opportunity to engage with

your investors, customers and

suppliers to demonstrate your

value to them.

The comments in this article

are of a general nature and

should not be relied on for specific

cases. Taxpayers should

seek advice.

Augmented and virtual

reality on a budget



David Hallett is a co-founder and director of Hamilton software

specialist Company-X.

Mark Ewing, Catherine Carleton & Andrew Quick

07 839 5870 / 17 Pembroke St / hamiltonorthodontics.co.nz

Cutting edge augmented

and virtual reality technology

does not have to

be expensive.

For less than a couple of

hundred dollars you can get

your hands on world-leading

hand tracking technology.

The inexpensive Leap

Motion Controller enables

users to interact naturally

with computer-generated augmented

and virtual reality

content through intricate hand


The Leap Motion Controller

is a neat, chocolate bar-sized,

box of tricks with a powerful

interaction engine that can discern

27 distinct hand elements,

including bones and joints, and

track them even when they

are obscured by other parts of

the hand. It has an interactive

tracking range of up to 60cm.

The Leap Motion Controller

is extremely useful for

interacting with real-worldlike

simulations in augmented

reality (AR) and virtual reality

(VR) environments. The Leap

VR Developer Mount enabled

the motion controller to attach

to VR headsets like the Oculus

Rift and HTC Vive.

Both AR and VR forms

of technology are perfect for

creating simulations that can

be used in the work place for

assessment and training purposes,

particularly where the

real-world alternative is either

dangerous or expensive.

The first iteration of the

Leap Motion Controller was

originally manufactured

and marketed by US-based

Leap Motion in 2012. More

advanced optical hand tracking

capability in virtual

reality environments was

added in 2016 before the sensor

was sold to Ultrahaptics in

the UK last year.

As well as its use in controlling

augmented and virtual

reality environments, the

Leap Motion Controller can

also be used hands free with

productivity software on personal

computers, integrated

into enterprise-grade hardware

solutions or video displays.

The controller can also be

used to create touchless public

interfaces for interactive

kiosks and even to control elevators,

making it increasingly

popular in the Covid-19 world.

In healthcare, it can be used

for stroke rehabilitation, training

and medical imaging, and

in therapy and education, it is

a great for anatomic visualizations

and hands-on learning.

WAIKATO BUSINESS NEWS October/November 2020


Illegal workplace investigations

coming to an end

In the October 2018 edition of the Waikato Business News,

I wrote a piece on the disturbing rise in a cottage industry of

“experts” involved in workplace investigations.



Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

On the ground, I was

increasingly encountering

these people, regularly

promoting the need for a

workplace-wide investigation

(often where no such action

was required) and many of

these investigations were coming

with a five-figure price tag

attached. The quality of some

of these investigations was

dubious, and particularly when

the investigator was being

engaged by a large employer,

where there was the potential

for future work, the impartiality

of the investigator was also


While there are circumstance

where a workplace-wide

investigation might be appropriate,

they were increasingly

being advocated for in cases

where there were complaints

only involving one or two

employees, and the benefits

of any investigation needs to

be carefully weighed against

the disruption and disharmony

such investigations can invoke.

In June 2020, a rather interesting

determination was published

by the Private Security

Personnel Licensing Authority

(‘PSPLA’): Re D, E & C

Limited [2020] NZPSLA007.

The issue for determination

by the PSPLA, was whether

workplace investigations came

under the Private Security Personnel

and Private Investigations

Act 2010 (‘PSPPI Act’),

and whether those carrying

out these investigations fitted

within the s 5 definition of the

PSPPI Act of “private investigators”.

Spoiler alert – turns

out they do.

Section 5 of the PSPPI Act

defines a private investigator

as “a person who, for valuable

consideration, either by

himself or herself or in partnership

with any other person,

carries on a business seeking

or obtaining for any person or

supplying to any person any

information described in subsection

(2).” The latter defines

information as that relating to

the personal character, actions,

behaviour, financial, occupation

or business, location or

identity of any person.

Persons captured by the s

5 definition are required to be

licensed as private investigators.

Ms D and Ms E were

both directors of company

C Limited, which was in

the business of carrying out

workplace investigations. Following

one such investigation,

an employee, Ms A, complained

to the PSPLA about the

quality of the investigation and

argued that Mss D and E were

private investigators covered

by the Act.

C Limited argued that Parliament

had never intended

for the PSPPI Act to cover

employment consultants and

workplace investigations.

Whilst acknowledging Parliament

had not expressly

included workplace investigations,

the PSPLA stated that

this was because it was a relatively

new phenomenon, but

that the actions involved in

these investigations were still

captured by s 5.

C Limited also argued that

the word “private” in the term

private investigator implied

covert surveillance or an

invasion of privacy, and that

workplace investigations do

not involve these actions. This

was rejected by the PSPLA,

who noted that the s 5 definition

of private investigator

did not include reference to

covert or privacy invasion

issues, and held that the word

private merely distinguished

private investigators from public

investigators, such as the

police or inland revenue.

Finally, the PSPLA investigated

whether Mss D, E

and C Limited were covered

by any of the exemptions

set out in ss 5(4) or 22 of the

PSPPI Act. Section 22 allows

exemptions from holding a

licence if an investigator holds

a practising certificate required

by any other enactment. This

would, for example, cover lawyers

and chartered accountants

when engaged in workplace

investigations or financial

investigations, respectively.

The rationale behind this

exemption is that the training

for such persons is significantly

more than that required

by private investigators, and

the regulatory regime/disciplinary

processes in place are

stricter, meaning the public are

protected. At the time of the

complained-about investigation,

neither Mss D or E held

a practicing certificate, but

following the investigation,

they both started their own law

firm and did hold practicing

certificates. The PSPLA held

that Mss D and E had breached

the PSPPI Act at the time of

Ms A’s investigation, but as

they did not hold any licence

as required by the PSPPI Act,

then no action could be taken

against them for this breach.

As registered lawyers, they are

now able to carry out workplace

investigations and will

be covered by the New Zealand

Law Society regulatory

and disciplinary framework.

Since this case came out

in June 2020, there appears to

have been a flurry of applications

to the PSPLA for licences,

to enable non-lawyer investigators

to continue to carry

out workplace investigations.

While it is not anticipated that

this will either increase the

quality of these investigations,

or decrease the fees being

charged, clients will at least

have a regulatory body to complain

to where the conduct or

competency of the investigator

comes into question.

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28 WAIKATO BUSINESS NEWS October/November 2020

IP and social media - mind your

T’s, C’s, P’s and Q’s



Ben Cain is a Senior Associate at James & Wells and a Resolution

Institute-accredited mediator. He can be contacted at 07 957 5660

(Hamilton), 07 928 4470 (Tauranga) and benc@jaws.co.nz.

Social media is a powerful marketing tool. Just ask all those small

businesses who have signed up this year to Facebook groups like

Chooice (originally called New Zealand Made Products).

If used and managed properly,

platforms like Facebook

can significantly

contribute to brand growth.

If not used and managed

properly though, they can

impede growth.

From an IP perspective,

managing social media is just

as important as using social


Here then are a few things

I recommend businesses do.

1. Mind your T’s

Your principal trade marks

– be they names or logos –

should be registered. They

should be registered not just

because registration of a trade

mark provides the best protection

against infringers, but

because registration is very

important when it comes to

enforcing trade mark rights

on social media.

Registration is very

important because the online

complaint forms used by

Facebook, Instagram, and

Twitter, for example, all

request registration details.

If your trade mark is

not registered, you risk any

complaint you make against

unauthorised use of your

trade mark – by a competitor

or influencer, for example

– not being upheld and the

unauthorised use continuing.

2. Mind your C’s

Copyright works include

logos and photos, as well as

sound recordings and films.

Logos, photos, music and

videos are all used extensively

on social media – sometimes,

however, without the copyright

owner’s permission.

When this happens, it

is important for copyright

owners to assert

their rights.

The requirements for

enforcing copyright rights on

social media are very similar

to the requirements for

enforcing trade mark rights:

you must provide details of

your copyright work and an

authorised example of your

copyright work in action.

If you can’t readily provide

these, as with unregistered

trade marks you risk your

complaint not being upheld

and the unauthorised use of

your copyright works continuing.

3. Mind your P’s

You should get permission if

you want to use another company’s

logo or products in your

social media content. If you

don’t get permission, you will

infringe copyright in that company’s

logo and could be in

breach of the Fair Trading Act

for giving a false or misleading

impression that the brand

owner has approved

your use of their product.

4. Mind your Q’s

New Zealand is a liberal,

multi-cultural country, with

many different ethnicities.

Businesses should give

plenty of quarter then to Principle

1 of the Advertising Standards

Code: “Advertisements

must be prepared and placed

with a due sense of social

responsibility to consumers

and to society”.

Businesses who don’t give

any quarter to this principle

could find themselves not only

on the end of a complaint to the

ASA, but also at risk of losing

customers. And which business

at this moment in time

wants that? Finally, I would

like to wish all readers a safe

and happy Christmas, and a

healthy 2021

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Waikato eatery

celebrates 10 years

In a year that has rocked the hospitality industry,

Tamahere’s Punnet Eatery has something to celebrate.

WAIKATO BUSINESS NEWS October/November 2020


Haley Bicknell, owner/operator

This year marks 10 years

in business for the popular

eatery - a feat for

any business, let alone one

in the midst of a global pandemic.

Set in the surrounds of

the Newell Road Strawberry

Farm on the outskirts of Hamilton,

the eatery is known for

its family-friendly fare and

fresh, seasonal menu.

Owner-operator Haley

Bicknell says she’s proud to

be celebrating a decade of

Punnet and is looking forward

to formally recognising

the occasion in November.

“We have created something

really special here and

in turn cemented ourselves

within the Tamahere community

and wider Waikato. Ten

years reflects a great deal of

effort, passion and contribution

from many people as

well as the support of our

incredible customers.”

Bicknell took the helm

back in 2013, taking over

from her parents, Gary and

Pam McMahon, who run the

strawberry farm. She saw it

as her opportunity to join the

family business.

During her time as owner-operator

she’s focused on

refining Punnet’s offering

and pays credit to head chef

Sophie Beck.

“Sophie’s cuisine is something

really unique – it’s both

homely and refined. Sophie’s

expertise and leadership in

the kitchen have been a real

asset to the business for the

past two years.”

Bicknell says staffing is

the key ingredient to any successful


“It’s really rewarding to

continually be able to celebrate

the teams ‘punniversaries’

– with members passing

two, three and four years

here – which anyone in the

hospitality industry would

know is rare.”

Bicknell moved from

Hamilton into the Tamahere

community a few years ago

and says that has been a highlight

of her time at Punnet.

“Joining the community

that I have worked so hard to

serve and contribute to for the

past seven years was really

poignant for me. It’s a special

place to be and I find it really

motivating to be able to add

value to my community.”

She is also thankful to be

working alongside her family,

with not only the Strawberry

Farm a family business,

but the store next door

- Country Providore - owned

and operated by her sisters,

Emma and Kate.

From left, Emma Gethen, Gary McMahon, Pam McMahon,

Haley Bicknell, Kate McMahon and all of their respective children

“We Do It All Instore - Retail, Repairs,

Remodelling, CAD & Hand-made

Jewellery Manufacturing”

Come and see us at our new premises at

427 Victoria Street, Just 2 doors

down from our previous Victoria Street

store! We now have a bigger brighter,

more inviting store for a better

viewing experience! With the same

great service, friendly advice, high

quality jewellery, repairs and

manufacturing instore, as always.

Visit us in our two locations:

427 Victoria Street, Hamilton | 07 838 3418

Chartwell Shopping Centre | 07 852 5341


30 WAIKATO BUSINESS NEWS October/November 2020


Hobbits to raise funds

for mental health with the

help of Sir John Kirwan

Sir John Kirwan – a household name known for his legendary All Black career,

and passionate ambassador for mental health in New Zealand – is visiting The Shire

this November for a special event to support mental wellbeing in schools and the

rural community in the mighty Waikato.

Since retiring from professional

sport, Sir John

Kirwan, or JK as he is

best known, has opened up

and shared his personal story

of depression, resilience and

hope, now dedicating his time

to removing the stigma that

surrounds mental health in

New Zealand. His journey has

led him to an active involvement

with mental health

awareness campaigns where

he speaks openly about his


The event will be held on

Thursday 19 November kicking

off in the newly completed

conference facility The Hub,

located at The Shire’s Rest. JK

will share his inspiring story

through a keynote in the new

facility, followed by a guided

tour of the Movie Set, and an

evening at The Green Dragon

Inn and Party Marquee full of

food and merriment in support

of this very worthy cause.

All profits from the oneoff

fundraiser event will be

donated to the Sir John Kirwan

Foundation and will go

towards supporting mental

health in schools and the

wider rural community in the

Waikato region.

Tickets are $240 each,

with group discounts for 10

or more, and are available

now from Hobbiton

Movie Set’s website,


John Kirwan

Planning a conference

or business event in

the Waikato region?

We offer free, impartial advice to assist with

your planning. From venue recommendations to

sourcing quotes and organising familiarisation

visits, or just point you in the right direction.

Contact us for free expert advice.

P: 07 843 1853

E: businessevents@waikatonz.com



WAIKATO BUSINESS NEWS October/November 2020


Lots of choices offered

for fun teambuilding

Looking for a Christmas

Work function with a

difference? Then Confinement

Escape rooms could

have exactly what you are

looking for.

Located on Level 2 of

Skycity Hamilton on Victoria

Street, Confinement Escape

Rooms have joint together

with the SkyCity Team and

can offer a range of options for

teams looking to fully inclusive

packages with either a

Christmas Buffet or more bar

styled platters, you will find

a package to suit your budget

and your team dynamics.

Being located in Skycity,

the one stop location makes

organising an event super easy

parking, dining and entertainment

makes a hassle free

event, all achieved with one

phone call.

Confinement offers four

themed Escape Rooms and

can cater for 32 across the

four rooms. Larger groups

can be catered for by rotating

between a game of Bowling

at Bowl & Social, the Zone

bar and the Escape Rooms.

Alternatively, you can set

your teams off on Confinements

Scavenger Hunt around

the central city, making them

appreciate the meal and drinks

on their return.

Escape Rooms have

become extremely popular

over the last two to three years

and even more since the Covid

19 outbreak. Confinement

Escape Rooms have seen significant

increase in patronage

with record attendances being

experienced consequently

for the past 3 months. “I

believe this growth has been

attributed to people wanting

to do something unique

as a group and Confinement

offers a fun experience for all

ages,” says Operation Manager

Serenity Zillwood. “A lot

of people think that an escape

room is scary but its not about

scariness at all, its all about

problem solving, with teams

pondering over cryptic clues,

random codes, and challenging

your lateral thinking. Its

more an escape from Reality”

says Director Alanah Bunyard

“the door that you enter is

always unlocked, but you need

to solve your mission and find

your escape.

Confinement Escape

Rooms have also joint forces

with the Woodlands Estate to

offer “The Woodlands Escape

evenings”, in the old Gordonton

Homestead. With either a

full buffet dinner or sharing

platters this option can also

provide a Christmas function

with a difference.

- Supplied copy

*Prices subject to change and are based on a minimum of 10 players



Confinement Escape Rooms offer events with a difference!

Get the team actively involved in escaping from our 4 themed rooms!

Escape room packages are available, such as:

A savoury grazing platter and 1 hour excape room from as little as $48pp*

OR Christmas Feast menu from $58pp*

Discounts available for larger groups

Plus, add in bowling for even more fun!

After something a little different?

Get your team outside - send them on our scavenger hunt followed by a feed

from Zone Bar or how about one of our Woodlands Mystery Dinner nights?

There are plenty of options at Confinement!








07 838 0058



Christmas Carols & Supper by


2 nd , 3 rd & 4 th December

A festive evening of Carol

9 th , 10singing th & 11 th in December our Historical – 6:45-10pm

Church and candlelight

supper with entertainment

by Violinist with a varied


A Complimentary Cocktail

with your ticket

$75 per person - select

your date and book online

at gailstamahere.co.nz

Christmas Carols & Supper by Candlelight

2nd, 3rd & 4th, 9th, 10th & 11th December – 6:45-10pm

Bookings Essential

stive evening of Carol singing in our

cal Church and candlelight supper with

ertainment by Violinist with a varied


28 Devine Road, R D 3, Tamahere, Hamilton

Phone +64 7 856 6609 • Email: gailjones@gails.co.nz

omplimentary Cocktail with your ticket

75per person - select your date and book

online at gailstamahere.co.nz


32 WAIKATO BUSINESS NEWS October/November 2020


Location is important to the success of your business

event, but it’s our people that make all the difference.

Bringing together three of the very best venues in Hamilton combined with experienced and

passionate staff provides you with unrivalled service every step of the way.

Whether you are planning a small, intimate business meeting or a large-scale conference,

our people are here to help you find the perfect space and ensure you have everything you

need for a successful event.

Contact us today on 07 929 3000 or businessevents@h3group.co.nz to talk to the team

who specialise in bringing people together.



A spacious venue with on-site parking,

award-winning catering and spaces to

suit all events.


An inspiring location offering spaces with

impressive views across the field.


Tucked away in the CBD, this venue offers

affordable spaces overlooking the grounds.



WAIKATO BUSINESS NEWS October/November 2020



expertly adapting to

a new normal

Since reopening their doors in early June,

the Claudelands team have been hard at

work adapting to their new normal and way

of working.

Staff members from

around the business have

taken it upon themselves

to become experts in something

entirely unexpected. On

the back of the Covid-19 pandemic

the delegate experience

was rigorously tested, and the

team determined a range of

optimal room layouts, alongside

developing clear hygiene

and cleaning systems.

H3 Conference and Functions

Manager Linda Kelly

has seen her team step up and

quickly adapt to these new


“We are lucky to have an

incredibly skilled and experienced

team at H3, who have

worked together to reshape

how we operate – all while

staying positive and continuing

to provide a seamless

experience for our clients,”

says Linda.

While restrictions at Level

2 caused some limitations,

Claudelands have been able

to continue hosting multiple

business events on site

at once, making good use of

their space and venue size

which ensures there is no

crossover in shared areas and

allowing easy flow for delegates

around the venue.

They have also worked

together with external suppliers,

such as audio-visual

specialists Vidcom, to provide

fresh technology options

which will enable online video-conferencing


should this be needed to allow

for further flexibility.

Knowing event organisers

are dealing with increased

pressures during these uncertain

times, the team have put

transparent steps in place to

support them. This includes

allowing for postponements

up to six weeks before their

event, incentives for multiple

bookings and providing financial

options if required.

Melissa Williams, H3

Business Development Manager,

believes providing this

flexibility is key – “these reassurances

allow our clients to

confidently return to business

with a clear understanding

and knowledge that an expert

team is supporting them”.

Now that we are at Alert

We are lucky to have

an incredibly skilled

and experienced

team at H3, who

have worked together

to reshape how we

operate – all while

staying positive

and continuing to

provide a seamless

experience for our


Level 1 the team are thrilled

to continue doing what they

are all so passionate about

- delivering amazing events

and making an impact on our

thriving city.

Claudelands is ready to

host your next business event

in the safest and smartest

way possible.

With expert staff and

additional measures in place

you can be assured that

you can continue to meet

in confidence.



Christmas Parties


Christmas Parties 7pm-midnight



Includes a 4 course Mediterranean banquet

Dance the night away to live music.

Multi-award winning winery and restaurant . Full bar facilities available.

Accommodation on-site.

Corporate Lunches 12pm-4pm


Have a relaxing lunch at Vilagrad Winery and enjoy our Mediterranean

banquet under the vines while listening to live easy listening music.


We have a variety of indoor and outdoor spaces for weddings, birthdays,

trade shows, conferences & everything in between



air con &


audio visual bar facilities free


W: www.cambridgeraceway.co.nz P: 07 827 5506 E: events@cambridgeraceway.co.nz

34 WAIKATO BUSINESS NEWS October/November 2020





WAIKATO BUSINESS NEWS October/November 2020


Which national law firm is

uniquely positioned to cover

New Zealand’s economic and

commercial heartland?

We are.

P 07 839 4771


Auckland Rotorua Tauranga tompkinswake.co.nz

22 Naylor Street


0800 225 999


Dairy Industry Knowledge?


Eastern Waikato

· Specialised scanning & related farm services

· Strong franchise, full training & support

· Earning potential of $100K+ pa.

· Excellent reputation, loyal customers

· Flexibility in work hours


Rick Johnson 021 991 485


Beautiful Hair Salon $60,000


· High quality t out

· Two staff and great lease in place

· Large space approx 75sqm

· Great central city location, easy parking

· Walk-in and start trading!


Alanah Eagle 021 606 345


Transport Engineering $580,000


· Excellent reputation specialising in designing &

manufacturing light transport bodies & trailers

· Forward workload is strong (approx $400K)

· Returned in excess of $200K to working owner

in 2020

· Continued growth opportunies


Rick Johnson 021 991 485


Eatery Great Location $495,000


· Fully licensed eatery

· Main street location, easy free parking

· Earning $200K+ one working owner

· Great team of staff

· Open 7 days per week


Therese Bailey 021 707 641


Property Administration $115,000


· Short & long term rental market

· Work form home, be your own boss

· Earn a good income

· Great customer base

· Do you have strong people and admin skills?


Andrew Whyte 022 097 0065


Electrical Contractor $650,000


· Excellent reputation

· Residential and light commercial market

· Specialists in renewable energy

· Impressive sales and prots

· Turnkey operation


Reuben Haddon-Silby 021 133 0624

Rick Johnson 021 991 485


Laundromat Service $350,000



business sales



· Consistent prot for 18yrs

· Fantastic location, good parking

· Operating 5 days per week

· Great assets: 14 laundromat machines, 10

commerical machines, two vehicles


Therese Bailey 021 707 641


Reuben Haddon-Silby

Proven Protability Record $480,000


· Consistent performance record

· Multiple revenue streams

· Low stock requirements

· Continued growth opportunities

· Full training and vendor support on offer


Atul Gupta 021 190 6052


Fantastic Business & Land $1,650,000


· Performing well at steady pre-covid levels

· Multi-income, working owner earns $300K+

· Afuent area attracts a strong local trade with

golf, moutain biking and tramping.

· Family friendly accommodation, bar & eatery

· Land 4047sqm


Therese Bailey 021 707 641


Alanah Eagle Rick Johnson Andrew Whyte Therese Bailey Atul Gupta

All LINK NZ ofces are licensed REAA08

(From L-R) X-Site Group’s Hamish Lamb and Donna Allen with Property Developer Douglas Kemsley

Event management group X-Site recently

moved into new premises at 5 Sharpe Road,

Rukuhia. The brand-new warehouse and

office space was built and then custom-fitted

by Foster Construction.

Developer Douglas Kemsley’s objective was

to construct a quality building that would

attract a single tenant.

“I took people’s advice to choose a builder

first and get them to work with the designer,

rather than go to tender with a design” says


“That turned out to be good advice. I chose

Foster Construction based on their good

reputation and the whole process was made

easy. They worked in with the designer to

keep costs down, they also managed all the

contractors and took every challenge head


When X-Site owner Hamish Lamb took

on the lease, the build was 99 per cent


“We needed a considerable fitout completed

before we moved in” explains Hamish.

“Being a fairly visual person, I designed the

layout. The Foster team took those ideas and

created exactly what we required.”

The original design was for a warehouse

with an attached office. When X-site came in,

they required a clear span space within the

warehouse, plus an additional locker room,

operations office and a specialised clean

room for crockery and cutlery. A mezzanine

floor was added for extra storage too. The

property design was changed too, with a ring

fence added and the entire yard asphalted.

“Foster’s accommodated every change we

asked for, they were so easy to deal with and

quick to respond to any questions - nothing

was too much trouble. We’re really pleased

with the outcome.”

Douglas agrees, “I’m really happy I went with

Foster Construction” he concludes. “They did

a great job and I would happily work with

Fosters again, no question.”

FOSTERS.CO.NZ . 07 849 3849

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