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WE’LL BE<br />



IN 2020<br />

EDITION 4 | <strong>2019</strong> | BICS.ORG.UK

Welcome to<br />

this edition of<br />

<strong>The</strong> <strong>Standard</strong><br />

Hello all, so here we are in<br />

December <strong>2019</strong>, another<br />

year has flown by. <strong>The</strong> festive<br />

period is a time that many of us<br />

reflect on what’s gone before,<br />

and of course make plans for<br />

the New Year, personally and<br />

professionally.<br />

<strong>2019</strong> has been an exceptional year<br />

for the Institute, with an office move,<br />

launch of the BBS Training Suite,<br />

BICSc Lab Member events held in<br />

London, Birmingham and Edinburgh.<br />

Exhibition attendance at the London<br />

Cleaning Show, BACHE Conference<br />

and inaugural NCCA Cleaning &<br />

Restoration Show in Harrogate, and if<br />

that wasn’t enough our International<br />

client base which spans across<br />

Europe, Qatar, Dubai and Saudi Arabia<br />

continues to grow.<br />

Earlier this year we also asked our<br />

members what they thought in a<br />

Membership Survey, overall the survey<br />

results showed that our services are<br />

well received by our members. We<br />

are now reviewing all of our member<br />

benefits; at the same time, we are<br />

talking to various industry suppliers<br />

and manufacturers to see what we<br />

can offer as part of your membership.<br />

When we have new benefits to offer,<br />

you will be the first to know. We would<br />

like to thank those of you who took<br />

the time to complete the survey, we<br />

do take onboard your constructive<br />

feedback, and as always should you<br />

have any suggestions do get in touch.<br />

On the membership front, we are<br />

proud to report that we are fast<br />

approaching a membership of over<br />

40,000 cleaning professionals, and on<br />

the training side the BICSc Licence to<br />

Practice has now been delivered to<br />

over 8,500 people! With those figures<br />

we can confidently say that we are<br />

doing our part to Create Careers in<br />

Cleaning! In September, we awarded<br />

those who excel in training at <strong>The</strong><br />

BICSc <strong>2019</strong> Annual Awards, Showcase<br />

& Exhibition, it was a proud day (and<br />

night) for us all, we welcomed over<br />

80 attendees to the Showcase and<br />

Exhibition, and later just over 200<br />

people were in attendance at the<br />

Awards Dinner. I’ll let you into a<br />

secret, planning for the 2020 Awards<br />

commenced the week after we<br />

completed the <strong>2019</strong> event.<br />

On the membership front, we are<br />

proud to report that we are fast<br />

approaching a membership of over<br />

40,000 cleaning professionals, and on<br />

the training side the BICSc Licence to<br />

Practice has now been delivered to<br />

over 8,500 people!On the 23rd April<br />

(which coincidently is St George’s<br />

Day) BICSc and BBS will bring you<br />

‘CLEAN2020’, A Conference to Inspire<br />

Cleaning Professionals, the event will<br />

take place at the National Conference<br />

Centre in Birmingham, and will feature<br />

streams and keynotes dedicated to<br />

the environmental and sustainability<br />

effects of cleaning, wellbeing at work<br />

and innovations. <strong>The</strong>re will be live<br />

demonstrations delivered by our<br />

technical team, a full day of insightful<br />

and informative keynotes from industry<br />

professionals and a networking<br />

lunch, a multifaceted event that we<br />

hope will appeal to a wider audience.<br />

You can find out more about<br />

‘CLEAN2020’ inside.<br />

Next year will also see us launch the<br />

Cleaning Professional’s Skills Suite<br />

App, and to coincide with this Version<br />

3 of Cleaning Professional’s Skills Suite<br />

(CPSS) will be released.<br />

Those all-important industry<br />

exhibitions will feature in our plans<br />

next year, you will be able to catch us<br />

at <strong>The</strong> Manchester Cleaning Show<br />

25th – 26th March, Interclean in<br />

Amsterdam 12th – 18th May, and the<br />

BACHE Conference later on in July, and<br />

no doubt we will pop up at a few more<br />

along the way. With all of that said, we<br />

won’t be resting on our laurels, there<br />

will be more to come!<br />

We hope you enjoy this last edition for<br />

<strong>2019</strong>! I’ll sign off here. From all of us<br />

at BICSc we would like to wish you a<br />

happy and peaceful festive season.<br />

Here’s to a prosperous and positive 2020!<br />

01 |<br />


Michelle Iland,<br />

PBICSc Marketing & Events Executive


IN THIS ISSUE...<br />

Page 3 - 4<br />

CLEAN2020 – An industry<br />

conference with a difference<br />

A note from the Chairman…<br />

I am proud and honoured to be writing<br />

my first Chairman’s message for <strong>The</strong><br />

<strong>Standard</strong>. I have thoroughly enjoyed<br />

my time serving on Council to date<br />

and look forward to taking the helm,<br />

alongside Team BICSc, to continue<br />

raising the profile and doing our part to<br />

Create Careers in Cleaning both in the<br />

UK and Internationally.<br />

For the past 40 years (not quite half<br />

a century yet) I have worked in every<br />

role and market sector within the<br />

cleaning industry, for the last 12 years<br />

I have specialised in cleaning within<br />

the healthcare sector, which brings its<br />

own challenges…….like waiting for the<br />

revised <strong>2019</strong>…or will it be 2020? NHS<br />

Cleaning <strong>Standard</strong>s.<br />

As a long-standing member of BICSc,<br />

and throughout my whole career, I have<br />

always relied on, and looked up to <strong>The</strong><br />

British Institute of Cleaning Science to<br />

provide me and my staff with sound<br />

advice, recognised standards and<br />

cleaning training courses.<br />

<strong>The</strong> past year has been very significant<br />

for the Institute, we have continued to<br />

move with the times in order to meet<br />

the needs of a changing industry.<br />

One of the most important, was the<br />

launch of the BBS Training Suite which<br />

opened in July this year, this is a real<br />

asset to BICSc and BBS, and is quite<br />

honestly one of the best training<br />

facilities I’ve seen. I would like to say<br />

thank you to Stan and the team, for<br />

your tireless energy and hard work.<br />

I’ll have to mention the ‘B’ word……..if<br />

and when it does happen (at the time<br />

of writing it hadn’t), clearly it will have<br />

an impact on the cleaning industry…..<br />

for example, many of our frontline staff<br />

are from Eastern Europe, and along<br />

with staff there may be a potential<br />

shortage of some types of materials and<br />

consumables.<br />

However, you can be sure whatever the<br />

future challenges are, BICSc will as ever,<br />

continue to provide our members with<br />

the advice and support they need.<br />

A couple of my own personal goals<br />

whilst Chairman are:-<br />

• To continue to raise the profile of<br />

BICSc.<br />

• Make working in the cleaning industry<br />

a proud career choice for the young<br />

and old alike, and not just be a career<br />

accident. Let’s face it, it is how most<br />

of us found ourselves working in this<br />

sector………..<br />

<strong>The</strong>re are only a select few who really<br />

know what a rewarding, fascinating and<br />

complex a career this industry can offer.<br />

Before I sign off, I would like to say a thank<br />

you to the rest of the Council Members<br />

who give their time to assist the Institute<br />

in achieving its aims. I would like to<br />

personally thank Lynn Webster, FBICSc<br />

and Sue Robinson, FBICSc both now<br />

past Chairmen, who have decided after<br />

many dedicated years’ service, to step<br />

down from the Council. <strong>The</strong>y both have<br />

contributed so much time and energy,<br />

thank you both and also the Council for all<br />

of your time and support.<br />

I would also like to pay tribute to Team<br />

BICSc. <strong>The</strong>ir work is vitally important,<br />

and much appreciated by us all.<br />

I hope to see you at various events<br />

this year, and I hope you have saved<br />

the 23rd April in the diary to attend<br />

our conference ‘CLEAN2020’ in<br />

Birmingham.<br />

To conclude, I would like to wish you a<br />

very Merry Christmas and Happy 2020.<br />

Lorraine Davis,<br />

MBICSc<br />

Chairman <strong>The</strong> British<br />

Institute of Cleaning Science<br />

Page 5<br />

CPSS – <strong>The</strong> App is Coming!<br />

Page 7 – 8<br />

Looking to become a Licensed<br />

Assessor, an interview with<br />

Gytis Kuliavcevas, LBICSc<br />

Page 9<br />

<strong>The</strong> Technical Edit with Denise<br />

Hanson, FBICSc - Dilution Rates<br />

Page 11 – 12<br />

<strong>The</strong> Ishikawa Diagram with<br />

James Marston, LBICSc - Damp<br />

Mopping Slip Resistant Floors<br />

Page 13 – 14<br />

<strong>The</strong> View from HQ<br />

Have you got a Licence to<br />

Practice?<br />

Page 17 – 18<br />

My BICSc Story with Lynn<br />

Webster, FBICSc<br />

Page 19 – 20<br />

<strong>The</strong> Good Work Plan -<br />

what does it mean for<br />

the industry?<br />

Page 21 – 23<br />

International News<br />

with Chris Ryan, MBICSc,<br />

Head of International<br />

02 |<br />



Reaching New Heights! We realise how important it is for us to<br />

be visible to our members, we also believe that offering platforms<br />

where likeminded people can come together and share knowledge is<br />

imperative for our industry.<br />

This year saw us partner with Citation for Birmingham<br />

and Edinburgh based events around Health & Safety<br />

and Employment Law, and in May we partnered with<br />

Rubbermaid Commercial Products at the QE2 Centre in<br />

London where we explored Business Resilience.<br />

Having hosted these smaller scale events for the last 3<br />

years, we have taken the decision to focus on two large<br />

scale events in 2020. <strong>The</strong> first is CLEAN2020 brought<br />

to you by BICSc and BBS. This event is designed to<br />

inspire cleaning industry professionals, and will take<br />

place at the National Conference Centre, Birmingham<br />

on Thursday 23rd April. On the 24th September <strong>The</strong><br />

2020 BICSc Annual Awards, Showcase & Exhibition will<br />

take place at Whittlebury Hall in Northamptonshire.<br />

CLEAN2020 is a conference with a difference, as we<br />

will be shining a spotlight on the latest industry issues<br />

impacting the cleaning sector and how they affecting<br />

the people working within it.<br />

Open to members and non-members, this insightful<br />

event will examine many topics with particular focus<br />

on environmental and wellbeing issues, which continue<br />

to dominate all of our agendas, and as we all know the<br />

‘green movement’ is gaining momentum.<br />

Michel De Bruin, CEO of Greenspeed, an internationally<br />

recognised industry brand, has over 30 years of cleaning<br />

industry knowledge. Michel will deliver a keynote on<br />

the positive impact of green cleaning products, and how<br />

they are more beneficial to the environment, he will also<br />

explore current trends, and look at how together we can<br />

improve the image of the cleaning industry.<br />

Dr Andrew Kemp PhD, is heading up our Scientific<br />

Advisory Group, Dr Andrew Kemp holds a PhD in<br />

surface disinfection and decontamination. His specialist<br />

area of research is testing for bio burden, long term<br />

disinfection and decontamination. Dr Kemp consults<br />

for governments, private organisations, and companies.<br />

He is regarded as a global expert in his specialist area of<br />

work, undertaking research at the University of Lincoln<br />

and the University of Baltimore.<br />

You can look forward to keynotes from Mind, which<br />

will cover mental health in the workplace and what<br />

employers and employees can do to make this a priority.<br />

We will be hosting a special Q&A session with industry<br />

experts, more speakers are due to be announced in the<br />

lead up to the conference.<br />

Members of the BICSc Technical Team will bring the<br />

Cleaning Professional’s Skills Suite (CPSS) to life with<br />

live demonstrations throughout the day, and other<br />

members of Team BICSc will be on hand to talk to<br />

you about how BICSc and BBS can help support your<br />

business (big or small).<br />

<strong>The</strong> event will also feature an exhibition that will<br />

showcase the latest industry trends, products and<br />

services, there will of course be a lunch provided<br />

offering excellent networking opportunities.<br />

Tickets for the conference are now available to<br />

purchase online. Visit bics.org.uk to secure your<br />

place today. Special member rates apply.<br />

We hope you can join us!<br />

4 |<br />


Coming Soon<br />

<strong>The</strong> Cleaning<br />

Professional’s<br />

Skills Suite App<br />

Due for release to all Licensed Assessors in Q2 of 2020, in line with the release of<br />

Version 3 of the Cleaning Professional’s Skills Suite (CPSS) Assessor Kit.<br />

Available as a free download on IOS and Android<br />

platforms the app streamlines the skills assessment<br />

process, and you’ll be pleased to know reduces the<br />

use of paper!<br />

What if there is no WiFi – Well, we have thought of<br />

that too, the app can be used in areas where there is no<br />

network connections and completed assessments will<br />

be automatically uploaded to the database when next<br />

in a network enabled area.<br />

It removes the need to complete and scan hard copy<br />

Licence to Practice registration forms, skill marking<br />

sheets and certificate request forms.<br />

Skills card photographs are automatically assigned to<br />

the candidate when completing the Licence to Practice<br />

registration form, removing the potential issue of the<br />

incorrect photograph being assigned to a candidate.<br />

Any amendments to the CPSS kit will also be reflected<br />

in the app in real time as soon as they are published –<br />

Assessors do not have to request an updated kit.<br />

All current Licensed Assessors will automatically<br />

have access to the app, you don’t even need to<br />

apply for an account.<br />

Suspended or lapsed Assessors will not be able to log<br />

in to assess candidates as the accounts will be locked<br />

if they are not active, so only valid assessments can be<br />

undertaken. Assessors will only be able to assess the<br />

skills they currently hold.<br />

For all skills the Assessor will have to confirm the<br />

candidate holds a valid LTP before they can continue<br />

and, for specialist skills the Assessor will also have<br />

to confirm the candidate holds the relevant rules of<br />

combination skills before the assessment can continue.<br />

When undertaking an assessment if the candidate fails<br />

a health and safety point the assessment marking stops<br />

automatically.<br />

<strong>The</strong>re is an option to print the assessment result and<br />

summary of the assessment points passed/failed, it<br />

also automatically records the start and end times of<br />

the assessment, and calculates the time taken adding it<br />

to the assessment summary.<br />

<strong>The</strong> full CPSS kit will be available within the app for<br />

the Assessor to reference if necessary, it will contain<br />

<strong>Standard</strong> Operating Procedures as Assessor guidance<br />

notes for all skills as well.<br />

05 |<br />


In case you missed our<br />

e-shot newsletter back in<br />

November, here is a recap.<br />

As you know 2020 will soon be upon us, and will bring<br />

some exciting changes to the Institute, you will be<br />

pleased to know that in conjunction with the launch of<br />

the CPSS App we are also carrying out a full review of<br />

the Cleaning Professional’s Skills Suite, version 3 will<br />

be launched in the first half of 2020.<br />

<strong>The</strong> thinking behind this review will be to standardise<br />

the opening and closing sections of the marking cards,<br />

putting an end to the popular game of Assessor Bingo –<br />

‘where will the check for pest infestation appear in this<br />

skill, will it be point 6 or point 22’……<br />

We are also updating our SOP’s (<strong>Standard</strong> Operating<br />

Procedures), you will be pleased to know that these<br />

will be print friendly, and will form the basis for the<br />

skills notes in the new App, and the printed version of<br />

CPSS Version 3.<br />

We would also like to say a big thank you to those<br />

of you who attended our Skills Rolling days in<br />

Northampton, this was a great sense check on some<br />

of the updates we are planning. Additionally, we have<br />

since received excellent feedback on the preferred<br />

ways of marking these bundles of skills. <strong>The</strong>se days<br />

also allowed you as Licensed Assessors to share best<br />

practice and what works well for you.<br />

We would also like to take this opportunity to<br />

give some insight into a course that you may find<br />

interesting and informative when delivering training<br />

to your staff.<br />

Some of you may be aware from earlier e-shots and<br />

our website of the BICSc Accredited Trainer Course<br />

which has been developed to help manage training<br />

needs at your BICSc site by offering an additional<br />

training option.<br />

Depending on the size of your company you may not<br />

want or need for all of your staff who deliver training<br />

to be trained to be Licensed Assessors. <strong>The</strong> BICSc<br />

Accredited Trainer qualification allows the Accredited<br />

Trainers to train staff within the company in BICSc<br />

skills, and then the Assessor can assess and accredit<br />

the candidates with the skills.<br />

<strong>The</strong> Accredited Trainer course is practical based and<br />

suitable for all staff working with candidates in a training<br />

environment, the course covers four main aims.<br />

• Overcoming candidate objections<br />

• Practical demonstration skills<br />

• <strong>The</strong> importance of planning<br />

• Ensuring candidate comprehension<br />

Please contact your Customer Support Coordinator at<br />

the BICSc office if you would be interested in receiving<br />

more information about how this course may help you<br />

at your BICSc site or would like assistance with any<br />

questions or queries. <strong>The</strong>y are always happy to help.<br />

6 |<br />


Looking to<br />

become a Licensed<br />

Assessor?<br />

We caught up with Gytis Kuliavcevas,<br />

who recently became an Assessor.<br />

Gytis is a Cleaning Supervisor at<br />

Birkin Cleaning Services, here is what<br />

he had to say.<br />

Tell us about your career to date and<br />

what led you to working at Birkin<br />

Cleaning Services?<br />

I started working in the cleaning industry in 2011,<br />

and my first job was at St Edmund’s School in<br />

Canterbury. In August 2017, Birkin Cleaning Services<br />

took over the cleaning contract at the school, and I<br />

was transferred by TUPE over to the new company.<br />

From the first day, I became very attached to the<br />

Birkin team, it was a very positive change in my life.<br />

What do you like about Birkin the most?<br />

<strong>The</strong>y appreciate our hard work and understand how<br />

often cleaning operatives can be forgotten. We are<br />

very proud of ‘Birkin’s DNA’ and how we recognise<br />

hard working employees.<br />

What has been the highlight of your<br />

career to date?<br />

This year I was a category finalist in the <strong>2019</strong> Hill<br />

Club Awards, where I went on to win the Supervisor<br />

of the Year Award, which was a very proud moment.<br />

I was also a finalist in the Rising Star category at the<br />

<strong>2019</strong> European Cleaning and Hygiene Awards, the<br />

event took place in Westminster, London back in<br />

October.<br />

What improvements have you<br />

made since you have been at Birkin<br />

Cleaning Services?<br />

I have built a strong team, absence levels have<br />

decreased significantly and employees are much<br />

happier. Since I have been at Birkin Cleaning<br />

Services my knowledge and confidence has grown,<br />

this has helped me understand the challenges that<br />

cleaning operatives face. Last year I qualified as<br />

a Team Leader/Supervisor Level 3 with a Level 3<br />

Diploma in Management (with QFS). Recently, I<br />

became a BICSc Licensed Assessor, I have also<br />

begun a Customer Service Level 3 programme - my<br />

learning path continues.<br />

What are the biggest challenges you<br />

face as a Supervisor on a weekly basis?<br />

Probably the biggest challenge on a weekly basis is<br />

dealing with different characters, I have learnt that<br />

managing expectations can be challenging! Secondly,<br />

making sure employees are working in a clean,<br />

safe and healthy environment is very important,<br />

we all must take measures to ensure the safety of<br />

ourselves and those around us.<br />

07 |<br />


I have built a strong team,<br />

absence levels have decreased<br />

significantly and employees are<br />

much happier.<br />

How has BICSc training improved<br />

your skill set as a Supervisor?<br />

BICSc training has improved my skills in many<br />

different ways. Firstly, how to communicate with<br />

employees in a clear and engaging manner, and<br />

the importance of practical training. Only when<br />

you actually do things together can you share your<br />

experience and knowledge.<br />

Finally, BICSc is not just about knowledge or giving<br />

you more confidence, but also teaches you to be<br />

proud of your work.<br />

Do you see a difference in cleaning<br />

operatives after they have received<br />

BICS training?<br />

I do feel that completing all BICSc recommended<br />

tasks on a daily basis is rather difficult to accomplish<br />

due to frequent lack of time, but when employees<br />

have been trained – the job is perfectly done!<br />

Ensuring that cleaning cupboards are organised,<br />

the use of safety signs, and checking that electrical<br />

equipment is fit for purpose and ready to use, all<br />

confirms that BICSc training definitely works!<br />

How important do you think training<br />

is for the cleaning industry?<br />

Can you tell us what being a member<br />

of BICSc means to you?<br />

When I was younger, I never thought I would end<br />

up working in the cleaning industry, and my career<br />

was on a different path before I changed course.<br />

Since my BICSc training I feel like my journey has<br />

been worthwhile. It is great to be a part of the BICSc<br />

family and to be able to share your experience<br />

and knowledge with each other. BICSc has a large<br />

network of cleaning professionals, which connects<br />

many cleaning professionals from around the world.<br />

Is innovation in the cleaning sector<br />

making any impact on your cleaning<br />

procedures at Birkin Cleaning Services?<br />

All innovations in the cleaning sector have made<br />

an impact on our procedures at Birkin Cleaning<br />

Services, we continue to move forward at a fast<br />

pace. I am talking not only about the newest<br />

software systems or the most professional audit<br />

apps, but also about the best machinery, cleaning<br />

equipment and the chemical dilution units. All of<br />

those innovations help us work quicker, safer and in<br />

a more enjoyable atmosphere. Birkin will continue to<br />

keep up with industry changes.<br />

I think that BICSc training raises the bar, and helps<br />

candidates to work to a professional level, which<br />

helps to provide the best service. Becoming a BICSc<br />

Licensed Assessor has highlighted the importance of<br />

cleaning to every single team member at Birkin.<br />

08 |<br />




With Denise Hanson FBICSc<br />

Head of Technical Services<br />

A customer recently asked how they work out how much chemical<br />

their site would require on a monthly basis, and whilst most often this<br />

is as a percentage of the labour costs, it also made me think about the<br />

confusion that arises around product costings.<br />

A 5 Litre of chemical product, which is still the most common way<br />

of purchasing cleaning products, can vary hugely in cost, and to the<br />

purchasing department the least expensive of those offered is usually<br />

the choice. However, it is not really that simple, what we really need to<br />

look at, as well as the effectiveness, is the cost in use of the product.<br />

For example, if Product A is £1 for 5 Litres with a recommended<br />

dilution of 1:10 and Product B is £10 with a recommended dilution<br />

of 1:100 then the cost in use - if diluted correctly, is exactly the same.<br />

Let’s look at just how many buckets and triggers a % Litre product can<br />

supply, dependent on the dilution rate.<br />

Dilution<br />

rate<br />

ml<br />

Amount of product to water<br />

500ml trigger<br />

spray<br />

1:5 100 500 50<br />

1:10 50 500 100<br />

1:20 25 500 200<br />

1:30 16.5 500 300<br />

1:40 12.5 500 400<br />

1:50 10 500 500<br />

1:100 5 500 1000<br />

1:200 2.5 500 2000<br />

No of triggers<br />

per 5L product<br />

Now let’s calculate costs if the 5 Litre product<br />

were priced at £5.00.<br />

Dilution<br />

rate<br />

ml<br />

Amount of product to water<br />

500ml trigger<br />

spray<br />

No of triggers per 5L<br />

product<br />

1:5 100 500 50 10.00<br />

1:10 50 500 100 5.00<br />

1:20 25 500 200 2.50<br />

1:30 16.5 500 300 1.67<br />

1:40 12.5 500 400 1.25<br />

1:50 10 500 500 1.00<br />

1:100 5 500 1000 0.50<br />

1:200 2.5 500 2000 0.25<br />

£5.00 per 5L<br />

Cost in pence<br />

Dilution<br />

rate<br />

ml<br />

Amount of product to water<br />

5L bucket<br />

1:5 1000 5000 5<br />

1:10 500 5000 10<br />

1:20 250 5000 20<br />

1:30 165 5000 30<br />

1:40 125 5000 40<br />

1:50 100 5000 50<br />

1:100 50 5000 100<br />

1:200 25 5000 200<br />

1:300 16.5 5000 300<br />

1:400 12.5 5000 400<br />

1:500 10 5000 500<br />

1:1000 5 5000 1000<br />

No of buckets<br />

per 5L product<br />

And again with a £5, 5 Litre product.<br />

Dilution<br />

rate<br />

Amount of product to water<br />

No of buckets £5.00 per 5L<br />

per 5L product<br />

ml 5L bucket No of triggers per 5L product Cost in pence<br />

1:5 1000 4000 5000 5 100.00<br />

1:10 500 4500 5000 10 50.00<br />

1:20 250 4750 5000 20 25.00<br />

1:30 165 4835 5000 30 16.70<br />

1:40 125 4875 5000 40 12.50<br />

1:50 100 4900 5000 50 10.00<br />

1:100 50 4950 5000 100 5.00<br />

1:200 25 4975 5000 200 2.50<br />

1:300 16.5 4983.5 5000 300 1.67<br />

1:400 12.5 4987.5 5000 400 1.25<br />

1:500 10 4990 5000 500 1.00<br />

1:1000 5 4995 5000 1000 0.50<br />

*Please note numbers are<br />

rounded to the closest<br />

number where required.<br />

So take a closer look<br />

at your cost in use<br />

chemical expenditure,<br />

and remember the<br />

key to achieving this<br />

amount of buckets and/<br />

or triggers is correct<br />

dilution, and the key to<br />

this is training your staff<br />

in this crucial area.

Celebrating Industry Excellence in Accredited Training.<br />

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Corporate Member? Perhaps you are a Licensed Assessor who really makes a difference?<br />

Is 2020 your time to shine?<br />

Join us and your industry colleagues at one of next year’s largest and most influential events, with a showcase during<br />

the day, featuring insightful keynotes, mini exhibition where you can check out the latest innovations and products,<br />

networking lunch, and awards dinner taking place the same evening, you can’t afford to miss this event.<br />




To discuss sponsorship packages please contact us<br />

r marketing@bics.org.uk D bics.org.uk

Perceived Cleaning<br />

Faults and their<br />

Possible Causes<br />

with James Marston LBICSc<br />

METHOD<br />

PRIMARY -<br />

• Incorrect technique applied<br />

• Floor not pre-swept<br />

for damp mopping<br />

• Non-compliance<br />

to procedures<br />

• Floor type not considered<br />

Cleaning Method Failure<br />




• Limited or no training<br />

• No plan evident to clean<br />

this floor type<br />

• Supervisory management<br />

• Limited knowledge<br />

or guidance<br />


CAU<br />


Traditional cotton or string mops<br />

are not appropriate for this type of<br />

non-slip floor and will shred when<br />

applied to the surface. Advice from<br />

the floor manufacturer or supplier<br />

is advised before cleaning takes<br />

place. When ready to proceed<br />

debris or loose soil should be<br />

removed. This can be achieved<br />

in a variety of ways including<br />

the use of brooms, dustpan and<br />

brush systems or vacuums if<br />

appropriate for the area. Rotary<br />

floor or cylindrical brush machines<br />

are generally accepted as the best<br />

cleaning method for these floor<br />

types however, if using a mopping<br />

system microfibre mop heads (use<br />

of chemical is optional) will remove<br />

soil and will not shred particles<br />

during the cleaning process. Either<br />

process should be applied safely,<br />

and cleaning carried out in a safe<br />

systematic way.<br />

Training and assessment using<br />

the Cleaning Professional’s Skills<br />

Suite (CPSS) Base Unit BU2 Damp<br />

Mopping or machine related floor<br />

skills also within CPSS will ensure<br />

your operators remain safe and use<br />

the right cleaning techniques for<br />

the best results.<br />



PRIMARY -<br />

• Incorrect mop type<br />

selected<br />

• Mop in a poor condition<br />

• Pre-sweep equipment<br />

not utilised<br />

• Unable to use correct<br />

equipment<br />


• Limited mop or machine<br />

options<br />

• Poorly maintained or not<br />

replaced when necessary<br />

• Lack of training and<br />

knowledge<br />

• Budget restraints<br />

11 |<br />



PRIMARY -<br />

• Untrained staff<br />

• Time restricted<br />

• Non-compliance to<br />

<strong>Standard</strong> Operating<br />

Procedures<br />

• Operator responsibility<br />

What is the Ishikawa Diagram?<br />

<strong>The</strong> Ishikawa diagram is also called a cause and effect<br />

diagram or a fishbone diagram. It is a visualisation tool<br />

for categorising the potential causes of a problem in<br />

order to identify its root causes... A fishbone diagram is<br />

useful in brainstorming sessions to focus conversation.<br />


• Training not sufficient<br />

• Organisational efficient<br />

practice techniques<br />

questionable<br />

• Lack of supervision<br />

• Unproductive cleaning<br />

culture<br />

SES<br />



PRIMARY -<br />

• Highly soiled floor<br />

• Difficult floor type to<br />

clean<br />

• Time to complete task<br />

effectively<br />

• High traffic area<br />


• Cleaning frequency<br />

• Essential equipment not<br />

supplied<br />

• Poor planning or<br />

inefficient work practices<br />

• Poor work scheduling<br />


(HEAD OF FISH)<br />

A slip resistant floor has<br />

been damp mopped leaving<br />

shredded mop strands across<br />

the surface<br />

What can BICSc training do to help?<br />

BICSc offers practical training<br />

in the skills required to<br />

clean effectively and safely<br />

in today’s modern facilities.<br />

Candidates who attend our<br />

courses understand the risks<br />

to themselves and the client.<br />

<strong>The</strong>y understand and comply<br />

with safe systems of work and<br />

systematic ways to achieve<br />

cleaning tasks. Candidates learn<br />

effective cleaning techniques<br />

to ensure quality results and<br />

continuously high standards.<br />

12 |<br />


<strong>The</strong> View From HQ<br />

Have you got a<br />

Licence to Practice?<br />

As we know attracting the younger generation<br />

to the cleaning industry is a challenge, in August<br />

this year we recruited Matt Ferrin as our Digital<br />

Marketing Assistant. As all BICSc team members<br />

are required to undertake the BICSc Licence<br />

to Practice (LTP), we asked Matt to share his<br />

thoughts on this important training module.<br />

Matt Ferrin PBICSc,<br />

Digital Marketing Assistant<br />

13 |<br />


Since joining the Institute, I have enjoyed my time so far<br />

working on events such as <strong>The</strong> <strong>2019</strong> BICSc Annual Awards,<br />

CLEAN2020, and taking care of our social media channels. In<br />

my short time I have learnt many things, one thing that has<br />

stood out so far is the importance of setting standards.<br />

Joining BICSc has opened my eyes to something I hadn’t<br />

thought about previously, it was interesting to see how<br />

membership and training is so key within this industry.<br />

What BICSc offers is essential to a lot of people’s careers in<br />

cleaning. Recently I have also put together a presentation<br />

‘Great @ 58’ which was used in the Showcase at this year’s<br />

Annual Awards, reading through ‘To Teach to Clean’ it is clear<br />

to see how far the industry has come and how standards and<br />

safety of operatives has improved.<br />

Membership and classroom training courses can only teach<br />

you so much about the industry. It is important to have<br />

a hands-on approach, undertaking the BICSc Licence to<br />

Practice unit was a step towards understanding more about<br />

the importance of this entry level qualification.<br />

<strong>The</strong> Licence to Practice unit is a real stepping stone for<br />

anyone who wishes to start a career in cleaning. <strong>The</strong><br />

course was broken down into a theory, presentation and<br />

demonstration and then the practical assessment, which you<br />

have to pass in order to receive your LTP card. <strong>The</strong> theory<br />

discussed why it is important to know about health and<br />

safety, COSHH and correct chemical dilution. <strong>The</strong>se are all<br />

subjects which are spoken about often within the cleaning<br />

industry yet not all follow guidelines put in place. <strong>The</strong> Licence<br />

to Practice aims to explain why these should be followed.<br />

An example of this was the proper placement of wet floor<br />

signs and how if an accident occurs, a potential lawsuit can<br />

affect not only the company hiring the cleaning operative<br />

but the cleaning operative themselves.<br />

Next was the practical assessment, where we were to put<br />

the theory into practice. <strong>The</strong> LTP practical module shows<br />

how by following the processes and rules you can work<br />

safely in the environment around you. Following BICSc<br />

colour coding, using the correct cleaning methods and<br />

recommended dilutions for chemicals were all part of the<br />

examination. This is useful for anyone working within the<br />

cleaning industry as it teaches you the basics of what is<br />

required and why it is so important.<br />

By taking my LTP I have a new understanding of why it is so<br />

important. It demonstrated the reasons why it is necessary<br />

to ensure that people are safe when they clean. I hope to<br />

add more BICSc Training to my CV as I progress my career in<br />

cleaning (albeit in a digital way).<br />

In Other News<br />

It been a year of celebrations amongst Team<br />

BICSc we had not one but two weddings!<br />

Congratulations to Ginny our Management<br />

Accountant and Neil our Chief Operating<br />

Officer, who both tied the knot this year (not<br />

to each other in case you were wondering)!<br />

14 |<br />


www.greatlittlebreaks.com 01905 972801<br />

*Terms & Conditions: Offer ends midnight Friday 31st July 2020. To redeem this offer online enter VIP code BICSC10 at the checkout or quote BICSC10 when calling us.<br />

Discount cannot be used in conjunction with gift vouchers purchases, experience days or any other third party promotion. Excludes group bookings of more<br />

than four rooms. Subject to standard Greatlittlebreaks terms and conditions.<br />

2018 Great Little Breaks is part of Hotelshop UK Ltd | ABTA Registered L8766

Thank<br />

You<br />

We would like to take this opportunity to<br />

say a huge Thank You to T. L. KILLIS, for<br />

their generous donation of equipment to<br />

the BBS Training Suite.<br />

Back in September we took delivery of a selection of<br />

items from the i-range including the i-land, i-mop and<br />

i-gum! Like all of our donations, this kit is being put<br />

through its paces in our Training Suite in Northampton.<br />

T. L. KILLIS are a growing family business based in<br />

Sheffield, they are manufacturers and major importers of<br />

specialist cleaning equipment and janitorial supplies to<br />

the cleaning industry.<br />

Thanks Team Killis<br />

16 |<br />


My BICSc<br />

Story with<br />

Lynn Webster,<br />

FBICSc<br />

Earlier this year Lynn after many years as a BICSc<br />

Council Member decided to stand down. Here Lynn<br />

shares her BICSc story with us.<br />

Like many of my friends and colleagues in the cleaning<br />

industry, I didn’t make cleaning my first career choice.<br />

Circumstances meant that reading Dietetics at Reading<br />

University wasn’t going to happen, and the HCIMA course I<br />

embarked on gave me experiences and skills, in such as the<br />

correct way to iron a shirt, to catering for 100+ so began<br />

this 40-year journey into the world of cleaning.<br />

Appointed as the Yorkshire trainee for the NHS Domestic<br />

Services Training Scheme was a solid grounding as a<br />

Domestic Assistant, as a Domestic Supervisor followed<br />

by key projects including the commissioning of the new<br />

Maternity Unit at York NHS; time served as Assistant<br />

Domestic Manager in Leeds NHS including the opening<br />

of their new Maternity Unit too. An ideal structure to an<br />

apprenticeship into Domestic Services.<br />

At the age of 23, I was managing the Mental Health and<br />

Community Services for Leeds NHS with three hospital<br />

sites and a plethora of health centres and clinics.<br />

This also included the monitoring role for additional sites<br />

with outsourced cleaning services. CCT in the NHS took<br />

hold and my career took on fresh challenges at Royal<br />

Mail. Here I was Cleaning Services Advisor with national<br />

responsibilities for machine and equipment selection,<br />

along with training and a geographical oversight of cleaning<br />

managers from Bolton to Bournemouth and all points west.<br />

Although my membership of BICSc had started in my<br />

student days, Royal Mail was the first opportunity to really<br />

deliver the benefits of what was then COPC.<br />

I was training new cleaning managers, often fresh from<br />

the sorting office floor, one week each month for around<br />

four years. Probably a few are still out there delivering<br />

their best practice and quality cleaning techniques. We<br />

made BICSc qualifications the go-to for managers and<br />

operatives alike across sorting offices, post offices and<br />

even the BT Tower.<br />

Fellows Lunch 2011 -<br />

with Liz Smith-Mills<br />

17 |<br />


NE Region races with Terry<br />

Brooks & Drew Oxley<br />

Cardboard cut out<br />

at the Cleaning Show<br />

NE Region Cleaning<br />

Olympics 2012

50th Anniversary Church<br />

Service 2011<br />

10 Years of BICSc NE Region<br />

Study Days 2013 Fellows Lunch 50th<br />

Anniversary 2011<br />

With Derek at the Awards<br />

Dinner 2009<br />

It was here that I was co-opted to BICSc Council as<br />

representative of one of the major national employers. I<br />

also joined the Training and Education Committee under<br />

the watchful eye of Dorothy Butler (RIP) who had been my<br />

mentor in the NHS, and developed many of the training<br />

programmes with the team.<br />

A subsequent career move to Boots the Chemists<br />

(including over 1,000 small and large stores; Children’s<br />

World, FADS, Halfords and factory sites) meant a back<br />

step away from Council for a few years in the nineties due<br />

to work commitments. BICSc training was still my focus,<br />

especially for training operatives in direct employment<br />

for small stores and promoted with the external service<br />

providers at outsourced sites.<br />

Some years later, the opportunity to join a national<br />

cleaning provider followed. At NIC Hygiene Specialists,<br />

I was delighted to have the support for my own<br />

training suite. A fully equipped training centre allowed<br />

numerous candidates to succeed in the BICSc COPC<br />

Stages 1 and 2 with some also achieving their Stage 3.<br />

<strong>The</strong> BICSc COPC was also built into the induction of<br />

all new Franchisees as their business diversified. Over<br />

a decade there of very rewarding development in the<br />

business, also allowed time for me to return to BICSc<br />

Council where I have been successful in retaining my<br />

position on Council for many years.<br />

My career moved on to self-employment and establishing<br />

Lynn Webster Consultants Ltd. (LWC Ltd) in 2004. This has<br />

had its own challenges and for many years included the<br />

delivery of BICSc training programmes for a wide range of<br />

clients as an Accredited Training Provider. From the revised<br />

skills format into CPSS, the introduction of the supervisory<br />

skills programme, to the development of specialist skills<br />

in healthcare and hospitality, BICSc has always been<br />

embedded in my professional life. No wonder I was on<br />

occasions nicknamed “Mrs BICSc” especially with my HMP<br />

clientele.<br />

<strong>The</strong>n the personal side. As well as serving on National<br />

Council with roles on all the standing committees,<br />

I held most positions both at Yorkshire Branch and<br />

subsequently North East Region. This included being<br />

the Regional Chairman, organising Branch and Regional<br />

activities which kept me busy with study days, events<br />

and spectacular Christmas lunches spanning over 15<br />

years. <strong>The</strong>n I had the honour of being appointed as<br />

National Chairman 2009–2011.<br />

This has to have been one, if not the highlight of my career.<br />

During my term of office, I believe I only missed visiting<br />

one of the regions and only then because there were no<br />

meetings held in Solent during that time. <strong>The</strong>re was the<br />

added privilege of being Chairman when the Institute<br />

celebrated its 50th Anniversary. <strong>The</strong> memories flood<br />

back of events held to provide members countrywide<br />

with their opportunity to celebrate. <strong>The</strong> Cleaning Show<br />

with a backdrop of decades of Institute history; parties<br />

with celebration cakes; <strong>The</strong> National Conference at Old<br />

Trafford with internationally recognised speakers, where a<br />

particular colleague (a stalwart MCFC Supporter) refused<br />

to step beyond the gates! Special study days across<br />

the regions; boat trips on the Thames with the regional<br />

committee - assuring me that I could get onto the London<br />

Eye in heels when it was moving; formal events with the<br />

church service at St Olave’s followed by a Fellows lunch at<br />

Trinity House; and I had the honour to be presented with<br />

the Sholom Gordon Award in 2012. Very special times!<br />

During my times on Council, we have moved offices<br />

three times from George Row to Anglia Way, to the<br />

current ever-increasing space in Premier Court. I have<br />

served with 12 Chairmen; witnessed the times of 6<br />

Director-General/Executive Directors/CEO’s and seen<br />

the Institute grow into the<br />

international success it<br />

has become. It makes me<br />

so proud to have been a<br />

part of it and best wishes<br />

for the future.<br />

With best wishes<br />

Lynn Webster<br />

FBICSc<br />

NE Region Pontefract<br />

Races 2013

What does the<br />

Good Work<br />

Plan mean for<br />

the cleaning<br />

industry?<br />

When it was published in December 2018, the programme of employment<br />

law reforms outlined in the Good Work Plan was described as “the largest<br />

upgrade to workplace rights in a generation”. Still it has remained relatively<br />

low profile with 60% of business owners surveyed by Citation having little<br />

or no knowledge of the changes ahead.<br />

April <strong>2019</strong> saw the first phase of implementation take place with the<br />

introduction of a new requirements regarding pay slips and an increase in<br />

the maximum penalty Employment Tribunals can award for ‘aggravated<br />

breaches’ of employment rights from £5000 to £20,000. <strong>The</strong> next phase<br />

comes into force on 6 April next year and will introduce the following<br />

changes for all businesses:<br />

• <strong>The</strong>y will have to give statutory written details of terms to employees<br />

and workers (currently they only need to do this for employees)<br />

• This information will have to be given by day one of their engagement<br />

(currently employers have two months to do this)<br />

• <strong>The</strong> information which needs to be included in these statements has<br />

been extended<br />

April 2020 will also see new rules coming into force regarding agency<br />

workers and the calculation of variable holiday pay.<br />

19 |<br />


<strong>The</strong> Government has recently concluded various consultations on how to carry out the following phase of<br />

reforms including:<br />

• Establishing a new agency responsible for all labour market enforcement and extending this to cover state<br />

enforcement of holidays for ‘vulnerable workers’ – i.e. those working under more flexible arrangements.<br />

• Measures to tackle unfair flexible working practices. This includes the right to reasonable notice of working<br />

hours and compensation for the cancellation of shifts with less than reasonable notice.<br />

All these reforms are designed to tackle the<br />

challenges faced by the changes to the way many<br />

people work in the UK. <strong>The</strong>re’s been a huge growth<br />

in the use of casual working and self-employed<br />

arrangements, and this is very evident in the<br />

cleaning sector.<br />

<strong>The</strong> reforms are designed to retain this flexibility,<br />

which is seen as vital to economic growth, but give<br />

much greater clarity on the terms of engagement,<br />

making it easier for individuals to understand and<br />

enforce their rights.<br />

At the heart of this is the issue of correctly<br />

identifying the employment status of those who<br />

work for your business, as employment rights are<br />

governed by this.<br />

<strong>The</strong> Government concedes that this is an area<br />

of unacceptable uncertainty and has promised<br />

legislation to clarify this but there’s no sign of this<br />

on the horizon just yet. In the meantime, many<br />

businesses rely upon common misconceptions in<br />

this area.<br />

A lot of business owners and employers believe<br />

that employment status is what is agreed with the<br />

individual, what is written in their contract or how<br />

they are treated for tax purposes. In fact, it is based<br />

upon a detailed evaluation of how the relationship<br />

works in practice.<br />

Many employers in the cleaning sector may find<br />

that individuals who start working on a casual or<br />

self-employed basis have evolved into employees<br />

through their pattern of engagement.<br />

Citation is a provider of HR, Employment Law,<br />

Health & Safety compliance services to businesses<br />

across the UK. Visit citation.co.uk to find out more<br />

about what they can do for you.<br />

20 |<br />


International NEWS<br />

We hope you have been enjoying our international<br />

updates this year. As you can see from the graphic it’s<br />

been another busy year for BICSc International. <strong>The</strong><br />

team have trotted the globe to deliver training, set up<br />

centres and carry out audits.<br />

Locations included Belgium, Istanbul, Jeddah, Bahrain,<br />

Dubai, Abu Dhabi, Oman, Brunei and Saudi Arabia.<br />

2020 is shaping up to be another busy year. Where<br />

will the BICSc International brand pop up next?<br />

Back in October, Chris Ryan, MBICSc joined us as<br />

Head of International Business, Chris is a former<br />

BICSc Council member, and knows BICSc well, here<br />

he shares his thoughts about his new role and his<br />

plans for BICSc International.<br />

Chris Ryan MBICSc,<br />

Head of International Business<br />

Tell us about your career in cleaning to date?<br />

I first became involved in the cleaning industry in 1998<br />

following 12 years’ service in the Royal Air Force. I started in<br />

a purchasing and logistics role operating in a Direct Labour<br />

Organisation. <strong>The</strong> Cleaning Services in the DLO were<br />

delivered mainly to the education sector, and I wanted<br />

to learn and understand more about the products, the<br />

equipment and the service delivery.<br />

I started to research and engage with suppliers and<br />

manufacturers and working with the frontline operatives<br />

my passion for the industry began to develop. I enrolled in<br />

the City and Guilds 764/1 in Cleaning Science course and<br />

progressed on to the City and Guilds 764/2 Cleaning Science<br />

Services Supervision course at Matthew Boulton College in<br />

Birmingham. I continued with my development and went on<br />

to complete numerous industry-based training programmes<br />

including COPC 1 and COPC 2, BICSc Train the Trainer,<br />

IICRC fire and flood restoration, floor sanding and finishing,<br />

hard floor care and carpet care to name a few. I have<br />

always enjoyed the challenges of the industry and respected<br />

the people working within it. I have served as a National<br />

Executive Committee member for the Association of<br />

Building Cleaning Direct Service Providers and as a Council<br />

member for the British Institute of Cleaning Science.<br />

I have always been an advocate of training having been<br />

fortunate to get the help and support to develop my own<br />

career and have helped facilitate training within our service.<br />

I have seen first-hand the benefits of training and the value<br />

it has added to the service delivery, the operatives and the<br />

client. I am pleased that I can continue to promote training<br />

and professional standards in my new role and look forward<br />

to working with our customers in raising the profile of our<br />

fantastic industry.<br />

21 |<br />


You were formerly a BICSc Council Member – tell us about the changes you<br />

saw in the industry during your term of office?<br />

Our industry has always been challenging and highly<br />

competitive and never more so. <strong>The</strong> industry has<br />

experienced an increase in growth, revenue and the number<br />

of businesses operating. Service providers are continually<br />

looking to raise the bar in a bid to stand out above the<br />

competition. Delivering and maintaining standards is<br />

essential; however, increased client expectation is pushing<br />

service providers to exceed standards and drive the<br />

continual improvement for the service delivery and offer<br />

added value. Service providers recognise the need to work<br />

smarter, and the industry is reacting well to the challenge<br />

with manufacturers bringing in new technologies and<br />

innovation to support the demand. Clients are fully aware<br />

of the advancement in technologies and innovation and<br />

want their providers to be at the forefront, offering improved<br />

working practices and higher productivity. Technology and<br />

innovation are not to be feared; this is a time to embrace the<br />

change and deliver services more effectively and efficiently<br />

to maintain the competitive edge. It has been positive<br />

to see organisations that have invested in technology,<br />

innovation and their operatives through the provision of<br />

training to drive increased efficiencies in processes while<br />

promoting morale, motivation, increased job satisfaction<br />

and operative capacity. Another benefit is the reduced<br />

employee turnover; it’s being recognised that providers don’t<br />

have to work harder, just smarter.<br />

In your opinion, what does the industry need to be prepared for<br />

over the next few years?<br />

<strong>The</strong> continuing drive for sustainability will remain a key area<br />

of focus for all service providers. This is a very real issue and<br />

only this month we have been warned that humanity faces<br />

“untold suffering” unless we do something to improve our<br />

efforts to protect our planet significantly. We are being<br />

told of a climate emergency as the issue of climate change<br />

is accelerating much faster than scientists expected.<br />

Everybody needs to play their part and take some<br />

responsibility for the need to change. We have already<br />

seen improvements within our industry with manufacturers<br />

working to reduce single-use plastics and reviewing their<br />

product packaging. Chemical manufacturers are looking<br />

at the use of concentrates and introducing chemicals that<br />

offer a lower environmental impact, even non-chemical<br />

and non-toxic cleaning options are being used. It’s a huge<br />

subject matter that will continue to be discussed for years to<br />

come, but the important message is that we do something,<br />

organisations will be making informed choices that link into<br />

their sustainability policy demonstrating positive action and<br />

commitment. I also believe that training and promoting<br />

professional standards will play a key role in supporting<br />

organisations to deliver their sustainability agenda. Through<br />

the implementation of standardisation and consistency,<br />

smarter working practices, increased productivity and<br />

reduced expenditure on equipment and materials, all of<br />

which collectively promote quality service delivery.<br />

22 |<br />


What are your plans for BICSc International?<br />

Having been in post since the beginning of October, I<br />

see great opportunities for BICSc delivering on a cross<br />

international platform. BICSc recognises the interest<br />

from the global market, and now we have a team purely<br />

focussing and supporting the international client. From<br />

my first interactions in post, I have already seen significant<br />

interest and desire for an education path for professional<br />

standards and accredited training. For example, the Gulf<br />

Corporation Council (GCC) region which includes Saudi<br />

Arabia, United Arab Emirates, Bahrain, Oman, Qatar and<br />

Kuwait has seen continued growth and predictions for the<br />

future are positive with the cleaning and hygiene sector<br />

evolving rapidly. Increased public sector spend on the<br />

physical and social infrastructure along with increased<br />

private sector activity has seen successful expansion at pace<br />

within the region, providing opportunities for partnership<br />

and growth. We have already supported numerous<br />

organisations through our Accredited Training Membership<br />

with Accredited Training Organisation set up demonstrating<br />

their commitment to BICSc accredited training. Within<br />

Saudi Arabia, our Associate, the National Training Centre for<br />

Facilities and Hospitality Management (FHM) continues to<br />

develop with plans for more centres across the region. It is<br />

an exciting time for BICSc, and we will continue to explore<br />

all opportunities for the growth of the international business<br />

through support and collaborative partnerships. With<br />

interest across the GCC, China, India, Malaysia, Nigeria,<br />

Egypt, Turkey and Italy to name a few it is going to keep the<br />

team busy, and we look forward to the challenge ahead.<br />

Where will you be travelling to on your first overseas visit?<br />

I have my first visits booked for mid-November where I will<br />

be travelling to Dubai, Abu Dhabi, Oman and Qatar. I’m<br />

really looking forward to visiting these countries and meeting<br />

with some of our clients and seeing how cleaning services<br />

are delivered within these regions. I have been watching<br />

with interest the developments going on within the GCC<br />

and next year in October, Dubai will host Expo 2020, which<br />

promises to be the ‘Greatest Show on Earth’.<br />

This spectacle will be bringing the world together in<br />

one place, focusing on cultures, technology, innovation,<br />

sustainability and will be showcasing what progress and<br />

developments have been made worldwide in making the<br />

unbelievable, believable. I believe this demonstrates how<br />

fast our world is changing, and our need to change with it<br />

and protect it.<br />

23 |<br />


Thank you <strong>2019</strong><br />

2020 what have<br />

you got for us?<br />

24 |<br />


We are going to the<br />

Manchester Cleaning Show<br />

Registration is now open for the region’s largest cleaning<br />

& hygiene event.<br />

We are thrilled to announce registration is now open for<br />

the Manchester Cleaning Show, taking place at EventCity<br />

on 25-26 March 2020.<br />

Now established within the North West, the Manchester<br />

Cleaning Show is the region’s LARGEST cleaning & hygiene<br />

event offering an invaluable opportunity to meet with<br />

suppliers, make new connections and gain knowledge<br />

about the key challenges affecting the industry.<br />

By attending <strong>The</strong> Manchester Cleaning Show you will:<br />

• Create fantastic business relationships and strengthen<br />

existing ones<br />

• Test and source new and exciting products<br />

• Benefit and learn from a free to attend conference<br />

programme<br />

• Discuss industry challenges and network with new<br />

and existing clients<br />

Please note: This is a trade only event, no under 16s<br />

Registration link:<br />


New Corporate Members<br />

August – October <strong>2019</strong><br />

Academy Cleaning & Maintenance Ltd<br />

Meem Facility Management<br />

Adeeb Facilities Management LLC<br />

Nu-Look Ltd<br />

Assure Cleaning and Property Maintenance Ltd<br />

Obsessively Clean limited<br />

BVG India Ltd<br />

Paul C-Cleaning Service Ltd<br />

Clairvoyant Facility Management LLC<br />

Skilled Force Limited<br />

DNA Cleaning Solutions Ltd<br />

SRACO<br />

Electrolux Maintenance & Commercial Services LLC<br />

SRS Cleaning Equipment<br />

GMMH NHS Foundation Trust<br />

T L Killis Ltd<br />

iClean South West<br />

United Cleaning Solutions<br />

Klassic Maintenance Ltd<br />

New Accredited Training Members<br />

August – October <strong>2019</strong><br />

London Borough of Hounslow<br />

London Borough of Newham<br />

Mitie - Derby<br />



26 |<br />



Need to reach us?<br />

Customer Support & Membership<br />

membership@bics.org.uk<br />

info@bics.org.uk<br />

Tel: +44 (0) 1604 678 711<br />

BICS Business Services & Training<br />

bbs@bicsbusinessservices.com<br />

or<br />

Book Online<br />

www.bics.org.uk/training<br />

Tel: +44 (0) 1604 678 712<br />

International Training<br />

international@bics.org.uk<br />

Tel: +44 (0) 1604 678 711<br />

Marketing, Events & Annual Awards<br />

marketing@bics.org.uk<br />

Tel: +44 (0) 1604 678 713<br />

General Enquiries<br />

info@bics.org.uk<br />

Tel: +44 (0) 1604 678 710<br />

Have your contact details changed?<br />

Drop a quick message to membership@bics.org.uk or give us a call and we<br />

will be happy to update your details.<br />

#Creating a Career in Cleaning<br />

EDITION 4 | <strong>2019</strong> | THESTANDARD

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