PACE 2019-20 Annual Report

2019-2020
annual
report

Pacific Asian Consortium in Employment (PACE) is a nonprofit, community development
corporation that creates economic solutions to meet the challenges of employment,
education, housing, the environment and business development in the Pacific Asian and other
diverse communities. More than 1.3 MILLION men, women, children and families have come to
PACE over the past 45 years, seeking a guiding hand to get a good job, start their own business,
improve their financial skills, assure their children’s success and create a better quality of life for
themselves and their community. Our ethnically diverse staff reflects the multicultural diversity
of our clients. Collectively, PACE staff have linguistic and cultural competency in more than 40
languages and dialects.
ransforming
ives since 1975
BOARD OF DIRECTORS
Neil Yoneji, Chair
Sandra Sakamoto, Vice Chair & Treasurer
The Honorable Jon Mayeda, Secretary
Saeed Ali, Member (2014 – 2020)
Kerry Doi, Member
Michael Eng, Member
EXECUTIVE STAFF
Kerry Doi, President & Chief Executive Officer
Rachelle Arizmendi, Vice President & Chief Operating Officer
Grace Choi, Controller
Stacy Wong, Director of Human Resources
Andrea Giese, Director of Development & Communications
Bo Sivanunsakul, Director of Business
Kellie Konysky, Director of Education
Johnson Ng, Director of Employment
Celia Andrade, Director of Energy
Albert Sy, Director of Housing
CONTENTS
03
04
06
08
10
12
14
15
16
17
President & CEO’s Message
Employment
Education
Business
Energy
Housing
Social Enterprises
Cumulative Impact
Financials & Demographics
Funders & Donors
A MESSAGE FROM OUR
PRESIDENT & CEO
There are few years which people remember in their entirety, but it is safe to
say that 2020 will be a bookmark in time for every person on this planet. From
losing one of LA’s greatest, Kobe Bryant, to the COVID-19 pandemic, to the
murder of George Floyd which shed light on the systemic racism that has plagued our
democracy since inception, 2020 has been ineffaceable.
The COVID-19 pandemic has shaken the world to its core. Within just a
matter of weeks, entire countries came to a screeching halt. As a result,
economies world-wide have crashed, countless jobs have been lost, businesses of
all sizes have shuttered their doors, and incidents of civil unrest and hate crimes have skyrocketed.
But turbulent and uncertain times like these are exactly why PACE exists. Our organization was born during
a remarkable time in history - after the fall of Saigon - so it is not surprising that every one of our employees
has stepped up to address the urgent needs of our community, just as we did back in 1975. Thank you to
our Employment Staff who placed 2,500 job seekers in steady employment. Thank you to every one of our
Cooks who lovingly prepared 286,000 delicious meals this year for our Head Start children. Thank you to our
Business and Loan Counselors who helped our clients access $15.2 million in SBA and other disaster-relief
loans. Thank you to our Weatherization Crew who helped make 1,792 homes safer for low-income and senior
residents. Thank you to our Teachers who comforted and taught our 1,300 Head Start children. It is impossible
to list the contributions of each employee, but know that you are all deserving of appreciation, respect and
gratitude for the support you offer to the most vulnerable in our society.
Our staff is just one small portion of the village that PACE has become. We could not accomplish our goals
without our many partners, volunteers, advocates and funders. Your support and dedication to our mission
has enabled our organization to consistently serve 40,000+ Los Angeles residents each year and a total of
1.3 MILLION low-income, ethnic minority individuals since our founding. For this, we thank you.
Ganbatte in Japanese means “to persevere, to keep moving forward”. This term was popularized during WW2
when atomic bombs were dropped on Nagasaki and Hiroshima. Ganbatte inspired the Japanese people to
continue moving their communities forward, despite utter catastrophe. May we too be inspired to persevere
and harness the spirit and strength of community in order to weather this storm and continue building a more
equitable Los Angeles.
Kerry N. Doi
President & Chief Executive Officer
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report 3

EMPLOYMENT
“
The staff are great people, they’re good
mentors. And they helped me a lot. Now
I’m happy, very happy cause it feels like
I got a second chance at my life.
“
The coronavirus outbreak has decimated California’s economy,
resulting in thousands of business closures and over 3 million
layoffs across all industry sectors. The Los Angeles Metro area
has taken the brunt of the damage, with nearly 1 million workers
losing their jobs and unemployment rising to over 20% in just 6
months.
Income inequality in Los Angeles, already dismal prepandemic,
has been further exacerbated by the pandemic which
has driven unemployment rates up to 28% for lower-income
families (compared to 11% for households earning more than
$100,000). Likewise, workers with a High School diploma or less
and vulnerable workers earning less than $1,250/month have
faced a greater risk of job loss than others.
Not surprisingly, PACE Employment has seen a recordbreaking
number of clients walk through our doors this past
year. As one of the City of Los Angeles’ 16 WorkSource Centers,
we have helped over 5,500 recently displaced workers file for
Unemployment Insurance Benefits and find new employment.
From providing skills training to resume development, career
counseling, and job placement, our experienced and dedicated
staff are striving to get LA back to work.
2,527
Workers
trained / placed
$19.67
Average hourly wage
of placed workers
$1,948,510
Annual wages earned
by placed workers
- Joselito Caliwan
Certified Nursing Assistant
92
Enrollments in subsidized
employment program
30
Completions of subsidized
employment training
19
Businesses
recruiting on site
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report 4 | 5

EDUCATION
1,499
Children enrolled
16
School sites
83,518
Parent Volunteer Hours
286,397
Meals prepared
and served
As a long-time Head Start provider, PACE provides children
ages 0-5 with comprehensive preschool services incorporating
Parent Education and Leadership, Health, Nutrition, Mental
Health, Disabilities and Social Services. Families may select from
full-day, part-day or home-based programs. PACE operates 16
preschools across Central, South and West Los Angeles.
Needless to say, the 2019-2020 school year was one like no
other. Like all schools across the country, PACE Education was
forced to “go virtual” in response to the COVID-19 pandemic.
Thanks to the leadership of our Education administration and
teaching staff, we were able to successfully transition over 1,300
children to Distance Virtual Learning within just a few weeks!
Our Family Development Advocates provided an additional
level of support by connecting families adversely affected by the
pandemic to resources such as rental assistance and
supermarket gift cards. We are particularly grateful to our longtime
partner, OneVoice, who provided over $9,000 in rental
assistance to 8 of our Head Start families.
PACE Education also launched a “Grab-n-Go” meal service to
assure our students still had access to nutritious meals while
remote learning. Each week, families were able to pick up 10
meals – 5 breakfasts and 5 lunches - for their Head Start
student. More than 1/3 of our families participated in the
program which was funded through the generosity of the
Albertson’s Foundation, Sempra Energy Foundation and the
Child and Adult Care Food Program (CACFP).
2,594
Children and
families served
PACE’s Grab-n-Go meal service
distributed more than 15,000
meals to children during the
Spring “safer at home” orders
6 | 7
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report

BUSINESS
“
My experience applying for a loan
was the complete opposite of applying
with larger agencies. To be frank, I was
surprised to get so much help and
support from PACE.
PACE Business is recognized as a leader in providing
comprehensive business services to Los Angeles’ ethnic minority
entrepreneurs and small business owners. Through our 2 City
of LA BusinessSource Centers and our award-winning SBA
Women’s Business Center, we offer clients 1:1 counseling,
technical assistance, credit building/repair, asset building, and
training on over 60 different topics. Our recently launched
Procurement Services Center assists businesses in obtaining the
minority business entity certifications and skills to compete for
millions of dollars in public and private sector contracts.
As an SBA Microlender, SBA Community Advantage Lender, US
Economic Development Administration Lender, and Community
Development Financial Institution (CDFI), PACE Business offers
loans ranging from $500 - $750,000. Unlike traditional lenders,
our focus is on a “double bottom line” and considers economic
gains to the community in addition to just the dollars and cents.
In response to the COVID-19 pandemic, our Business
team quickly mobilized to establish PACE Assistance in
Disaster (AID) to address the immediate needs of small businesses
attempting to survive and rebuild. To date, PACE AID has
received more than 1,300 inquiries from small businesses
requesting $162.5 million in assistance. From restaurants to gyms
to laundry mats, small businesses in the County are
suffering and in need of immediate working capital and revised
operational strategies. To date, PACE has packaged 1,595 loans
of which 467 loans totaling $15.2 million have been funded,
saving hundreds of jobs for our local communities
2,502
Entrepreneurs
trained / counseled
482
Businesses assisted
591
Jobs created / retained
928
Women Entrepreneurs
served
Benjamin Lee Phillips
Co-Owner / Lot, Stock & Barrel
“
1,626
Tax returns prepared
$3,964,471
Earned income tax credit,
refunds & savings
1,829
Financial education
trainees
$2,040,919
Capital leveraged
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT |
2019-20 Annual Report 8 | 9

ENERGY
12,760
Clients receiving
emergency utility
payment assistance
$5,622,863
In emergency
utility payments
1,793
Clients served through the
Weatherization Program
Did you know that utility costs make up roughly 6.6% of
household expenses? This puts them on par with average
health care costs. And because utility rates are the same for all
consumers, lower-income households’ utility costs account for a
larger share of their incomes – approximately 20% of net income
among low-income households compared to 3% for the average
US household.
As a result of rising unemployment caused by the COVID-19
pandemic, many Angelenos have been faced with the tough
decision to either pay for rent, food or utilities. PACE Energy,
through our administration of the Low Income Home Energy
Assistance Program (LIHEAP), has reduced this burden for more
than 12,000 households by providing $5.6 million in emergency
utility payments this past year.
In total, PACE Energy served nearly 20,000 clients through
emergency utility payments, conservation education, and home
weatherization services consisting of minor home repairs and
the distribution of free, energy-efficient appliances. We work
in close partnership with state and federal government and
local utilities - including the Los Angeles Department of Water
and power, SoCal Gas, and Edison - to reduce energy costs and
alleviate the heavy energy burden of low-income households.
“ We are very thankful for PACE’s help
and for our new refrigerator! As full
time students on a fixed income, we
really needed this program and you
were there for us.
- Hayk, Arshaluys & Laura
“
4,439
Total households served
by the Energy Savings
Assistance Program
The Weatherization Assistance
Program increases the energy
efficiency of dwellings occupied
by low-income residents, thereby
reducing their energy costs,
while safeguarding their health
and safety.
10 | 11
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report

HOUSING
“
I don’t know what I would have done
without it (Handyworker Program)
because it was just looking worse and
worse. And I’d come in to a place that
was supposed to be relaxing for me
and it just wasn’t. Now I can come in,
and I can just enjoy it all.
- Glenda Rene Johnson
Handyworker Program Client
“
Despite continued new construction, rental markets
remain tight. Nowhere is this truer than in Los Angeles, where
vacancy rates are at all-time lows while rents are at all-time
highs. Housing costs are a major financial stressor for lowincome
households, and increasingly for middle-income
households, who typically spend 1/3 to 1/2 of their incomes on
housing. As we have seen during the pandemic, these renters,
who have been unable to accumulate savings, have especially
struggled to weather temporary income losses.
Stable, quality and affordable housing is not only a basic
human right, but has also been shown to improve children’s
educational outcomes, adult and children’s health and
mental health outcomes, and workers’ ability to secure and
maintain employment. Through our 127 affordable housing
units in Central Los Angeles, we are working to end the cycle of
poverty and improve health and educational outcomes for our
residents. In addition to the amenities offered through our
housing developments, residents have access to our complete
array of programming including free income tax preparation
services, financial literacy programs, and an on-site Head Start
preschool at our Grandview 9 Apartments.
Our complimentary Handy Worker Program provides minor
home repairs to low-income seniors to help make their homes
safer and more energy efficient. From Long Beach to East
Los Angeles, you can find our beloved handymen installing
wheelchair ramps, grab bars, new windows, and much more for
our senior clients who would otherwise be unable to afford
these critical upgrades.
61
Resident served
42
Units rehabbed
127
Affordable
housing units
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report 12 | 13

SOCIAL ENTERPRISE
cumulative impact
Employment
197,636
Workers
Trained / Placed
634
Businesses
Recruiting On-Site
$64,656,414
Annual Wages
Earned by Placed
Workers
PACE Care, our in-home health care agency, was launched in 2014 through a
federal grant from the Community Economic Development program. Employing a
market-driven approach, PACE Care is expanding employment opportunities in
the high-growth health care sector for low-income individuals, many of whom have
significant barriers to employment. Participants receive no-cost extensive training to
become certified and registered Home Health Aides and may access paid internships,
job placement assistance, and supportive services including transportation assistance,
free income tax assistance, and emergency utility bill payments.
PACE Care differentiates itself from the competition by focusing on serving Los
Angeles’ non-English speaking population. While there are countless in-home care
agencies in the area, none are able to match our linguistic and cultural abilities. Our
ethnically diverse caregivers are able to provide in-language services in Spanish,
Mandarin, Cantonese, Korean, Tagalog and more.
Education
70,667
Children & Families
Served
Business
46,251
Entrepreneurs
Trained / Counseled
1,558,270
Volunteer
Hours
16,383
Businesses
Assisted
10,313,110
Meals Prepared
& Served
21,294
Jobs
Created / Retained
In the first 3 years alone, PACE Care created 56 living wage jobs with benefits. In
subsequent years, PACE Care has trained an additional 120 Home Health aides through
generous grants from the Keiro Foundation and USC Good Neighbors Foundation.
As a result of the COVID-19 pandemic, the need for senior care has increased as many
seniors have been brought home from assisted living centers amid safety concerns. In
response, PACE Care launched online trainings so that family members may gain the
necessary knowledge and skills to become proficient caregivers for their senior family
members. For more information about our caregiving services, visit pacecarela.com
Energy
918,777
Clients
Served
Housing
$86,951,433
Emergency
Utility Payments
$3,336,479,298
Saved through
Weatherization
Programs
127
Units Owned
& Operated
5,285
Units
Rehabbed
7,330
Low-Income, Seniors
and/or Disabled
Residents Served
14
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report 15

financials
& CLIENT demographics
FUNDERS & DONORS
THANK YOU
REVENUE 7/1/2019 - 6/30/2020 $ %
Earned Government Grants / Contracts $32,937,185* 89%
Other Grants and Contracts $1,765,331 5%
Contributions / Donations $1,383,228 4%
Interest Income $364,265 1%
Other Income $423,621 1%
Total Revenue & Support $36,873,630 100%
(*$6.6MM restricted EDA loan fund)
EXPENSES 7/1/2019 - 6/30/2020 $ %
Program Services
Education $15,051,137 52%
Energy $6,340,080 22%
Business $2,646,450 9%
Employment $1,153,310 4%
Home Care $1,086,213 3%
Total Program Services $26,277,190 90%
Supporting Services
General and Administration $2,832,093 10%
Total Program & Supporting Services $29,109,283 100%
1%
Native Americans &
Native Alaskans
8%
White
10%
Asian & Pacific Islander
13%
Multi / Biracial
28%
Hispanic
40%
African American
51%
Women
(Based on pre-audit financial statement)
49%
Men
Government
California Capital Access Program
California Department of Community
Services & Development
California Department of Education State
Preschool
City of Los Angeles Economic Workforce
Development
City of Los Angeles Housing and Community
Investment Department
Department of Labor
Department of Public Social Services South Bay
Workforce Investment Board
Governor’s Office of Business & Economic
Development
Los Angeles Business Source Center –
Central West
Los Angeles Business Source Center –
Mid-City
Los Angeles County Community Development
Commission
Los Angeles County Development Authority
Los Angeles Family Source Center
Office of Head Start (LACOE Grantee)
Office of Refugee Resettlement Micro-
Enterprise Development Program
Office of Refugee Resettlement Individual
Development Accounts Program
Office of Women’s Business Ownership –
Small Business Administration (SBA)
Women’s Business Center
Small Business Administration (SBA) Microloan
Technical Assistance Program
USDA Child and Adult Care Food Program
US Department of the Treasury – Community
Development Financial Institutions Fund
US Economic Development Administration
Private
Ahmanson Foundation
American Business Bank
American Continental Bank
Asian American Drug Abuse
Program, Inc. (AADAP)
Asian Pacific Islander Small
Business Program
Bank of America
Bolton
Boston Private Bank and Trust
BuiltAll Construction
Tom Burnor
Capital One
Cathay Bank
Central Coast Energy Services
CIT Bank
CITI
City National Bank
Comerica
Elite Business Source
First 5 Los Angeles
First Choice Bank
First General Bank
HSBC
Jon Mayeda
JP Morgan Chase
LA Care
Lakeshore Learning
Levine Management
Local Initiatives Support Corporation
Los Angeles Department of Water
and Power
Manufacturers Bank
Mega Bank
National CAPACD
Neil Yoneji
BECOME A FRIEND OF PACE
PACE is immeasurably grateful for all of our donors and volunteers
who make our work possible. There are many ways you, too, can become a
“Friend of PACE”. Volunteer your time, share your talents, or make a
secure, tax-deductible donation at www.pacela.org
New Omni Bank
Quality Start Los Angeles
R Doneit, LLC
Reliable Energy Management
Sempra Energy Foundation
Southern California Edison
SoCal Gas
Union Bank
US Bank
USC Good Neighbors
Wells Fargo
Windes
Yude Wu
In-Kind
BuiltAll Construction
Central City Neighborhood Partners
City of Los Angeles Economic Workforce
Development
CM School Supply
Department of Public Social Services STEP
Flexible Printing
Lakeshore Learning
Los Angeles County Office of Education
Los Angeles Unified School District
One Voice
PBS
Starbucks
US Foods
Victor’s Market
Volunteer
Dietetic Interns from Cal Poly Pomona
Dietetic Interns from Oakwood University
Dietetic Interns from the Veterans
Administration Hospital
Head Start Parent Volunteers
Nursing Students from Mount St. Mary’s
16
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report
PACIFIC ASIAN CONSORTIUM IN EMPLOYMENT | 2019-20 Annual Report 17

Administrative Offices
1055 Wilshire Blvd., Suite 1475
Los Angeles, CA 90017
213-353-3982
Support Our Mission
www.pacela.org/donate
Follow Us
@paceinla