BCH Annual Report 2019-2020

BLACKPOOL COASTAL HOUSING
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Contents
W e l c o m e f r o m J o h n
K e e p i n g o u r H o m e s S a f e
a n d W e l l M a i n t a i n e d
K e e p i n g o u r
N e i g h b o u r h o o d s S a f e
a n d W e l l M a i n t a i n e d
L e t t i n g a n d R e n t i n g
o u r H o m e s
S u p p o r t i n g Y o u -
S p e c i a l i s t H o u s i n g S u p p o r t
S u p p o r t i n g Y o u -
S u p p o r t i n t h e C o m m u n i t y
C o m m u n i t y I n v e s t m e n t
a n d A c t i n g o n t h e
V i e w s o f R e s i d e n t s
H o w y o u r M o n e y i s S p e n t
a n d S o c i a l V a l u e
P a g e 3
P a g e s 4 - 7
P a g e s 8 - 1 0
P a g e s 1 1 - 1 3
P a g e s 1 4 - 1 9
P a g e 2 0
P a g e s 2 1 - 2 4
P a g e s 2 5 - 2 7

Welcome
T O T H I S Y E A R ' S A N N U A L R E P O R T . . .
E N J O Y T H E R E A D ,
John Donnellon
I n t r o d u c t i o n
3

HOUSING NEED ANALYSIS
LONG TERM IMPROVEMENT
PLANNING
ASBESTOS
PROCUREMENT
VAN STOCK
K e e p i n g o u r H o m e s S a f e a n d W e l l M a i n t a i n e d
5

P L A N N E D I M P R O V E M E N T W O R K S
Planned improvement works at Garstang Road West
had to be postponed due to circumstances
surrounding COVID-19. We anticipate that these
works will take place in 2021 and will inform
affected residents prior to works commencing.
K e e p i n g o u r H o m e s S a f e a n d W e l l M a i n t a i n e d
7

300,000
SQUARE METRES
OF GRASSED AREA
MAINTAINED BY
FYLDE COUNCIL OVER
THE CUTTING SEASON
534
REPORTS OF FLY TIPPING RESPONDED TO AND
REMOVED BY OUR CONTRACTORS FYLDE COUNCIL
AND 5-AM CONTRACT CLEANING.
What we've achieved...
PARTNERSHIP WORKING
SUPPORTING RESIDENTS
ENABLING YOUTH SERVICES
K e e p i n g o u r N e i g h b o u r h o o d s S a f e a n d W e l l M a i n t a i n e d
9

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A S B P O L I C Y
T R E E
M A I N T E N A N C E
N E I G H B O U R H O O D
P O L I C Y
W A L K A B O U T S
K e e p i n g o u r N e i g h b o u r h o o d s S a f e a n d W e l l M a i n t a i n e d
1 0

Last year we increased the number of
Housing Officers within the Rents Team
to increase the number of customers we
can support with payment and money advice.
What we've achieved...
L e t t i n g a n d R e n t i n g o u r H o m e s
1 1

99.72%
OF ACCOMPANIED
VIEWINGS ARRANGED
WITHIN 3 WORKING DAYS
OF A PROPERTY BECOMING
READY TO VIEW
11.46
AVERAGE NUMBER
OF DAYS THAT A
RELET IS WITH THE
LETTINGS TEAM
99.4%
OF RENT COLLECTED
2.13%
PERCENTAGE OF ARREARS
AS A PERCENTAGE OF
COLLECTABLE RENT
2.87
AVERAGE NUMBER OF DAYS
IT TAKES FOR THE RENTS
TEAM TO MAKE CONTACT
WITH A CUSTOMER IF THEIR
RENT ACCOUNT HAS GONE
INTO ARREARS

T E X T P A Y M E N T S
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P A R T N E R S H I P
W O R K I N G
R E N T S E N S E
F I N A N C I A L
S U P P O R T
O F F I C E R S ( F S O ' S )
D I G I T A L V I E W I N G S
A N D S I G N U P S
L e t t i n g a n d R e n t i n g o u r H o m e s
1 3

M O R E P O S I T I V E T O G E T H E R
OUR MPT TEAM HAS SUPPORTED ACTIVE LANCASHIRE'S CYCLE RECYCLE
SCHEME WHERE UNEMPLOYED RESIDENTS RENOVATE DONATED BIKES,
MAKING THEM ROADWORTHY ONCE AGAIN, AND ARE ABLE TO KEEP THE
BIKE FOR FREE. BIKES HAVE ALSO BEEN DONATED TO FAMILIES IN NEED.
S u p p o r t i n g Y o u - S p e c i a l i s t H o u s i n g S u p p o r t
1 5

What we've achieved...
6
YOUNG
PEOPLE
COMMENDED AT THE
'YOU ROCK' AWARDS IN
MARCH 2020,
CELEBRATING THE
ACHIEVEMENTS OF
LOOKED AFTER
CHILDREN
4
YOUNG
PEOPLE
SUPPORTED TO
MOVE INTO THEIR
OWN PROPERTIES
DURING LOCKDOWN
610 HOUSEHOLDS
SUPPORTED WITH
ENERGY
EFFICIENCY
MEASURES
552
ADAPTATIONS
COMPLETED,
HELPING DISABLED
RESIDENTS REMAIN
INDEPENDENT AT HOME
£47,648
CHARITABLE FUNDING
AWARDED TO OUR
SUPPORTED HOUSING
TEAMS TO PURCHASE
ITEMS SUCH AS
FURNITURE, LAPTOPS,
GARDENING EQUIPMENT
AND WHITE GOODS FOR
OUR CUSTOMERS
£20,161
THE CARE & REPAIR TEAM
WON THE FOUNDATIONS
INDEPENDENT LIVING
TRUST AWARD IN
SEPTEMBER 2019,
HIGHLIGHTING THE
FANTASTIC WORK
COMPLETED TO KEEP
RESIDENTS SAFE, WARM
AND INDEPENDENT IN
THEIR HOMES
IN CHARITABLE FUNDING
SECURED FOR THE
PROVISION OF WHITE
GOODS, FLOORING AND
BEDS FOR VULNERABLE
HOUSEHOLDS
S u p p o r t i n g Y o u - S p e c i a l i s t H o u s i n g S u p p o r t
1 7

R E C Y C L I N G S C H E M E
P O S I T I V E
T R A N S I T I O N S
H A N D B O O K
G E T T I N G A C T I V E
S u p p o r t i n g Y o u - S p e c i a l i s t H o u s i n g S u p p o r t
1 9

Tackling Social Isolation
LOWMOOR COMMUNITY
GARDEN, REVAMPED BY
SHELTERED RESIDENTS,
COMMUNITY MEMBERS AND
THE PRINCE'S TRUST
BLACKPOOL TEAM, WON THE
RHS COMMUNITY GARDEN
AWARD IN JULY 2019
S u p p o r t i n g Y o u - S u p p o r t i n t h e C o m m u n i t y
2 0

48 customers accessed our
Community Learning
delivered in partnership with
Blackpool and
the Fylde College helping
them to achieve 77
qualifications
in Maths and English.
C o m m u n i t y I n v e s t m e n t
2 1

1422
TOTAL NUMBER OF
VOLUNTEER HOURS
GIVEN BY RESIDENTS
WHO HAVE GOT
INVOLVED
2535
10
TOTAL NUMBER OF
CUSTOMERS
CONSULTED ON
SERVICE DELIVERY
TOWER
RECOMMENDATIONS
APPROVED BY THE
BOARD
C o m m u n i t y I n v e s t m e n t
2 3

E N G A G E M E N T
S T R A T E G Y
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The impact of the Coronavirus
pandemic has placed significant
restrictions on our ways of working
and we have had to make changes in
how we engage our residents.
S C R U T I N Y R E V I E W
C U S T O M E R
I M P A C T S U R V E Y
C O M P L A I N T S

Income
Expenditure
83%
R E N T
19% R E P A I R S &
M A I N T E N A N C E
9%
S E R V I C E
C H A R G E S
7% C A P I T A L G R A N T S
& O T H E R I N C O M E
42% M A N A G I N G
Y O U R H O M E
C A P I T A L &
D E P R E C I A T I O N
38% C O S T S
1%
I N V E S T M E N T
I N C O M E
1%
U N R E C O V E R A B L E
R E N T S & S E R V I C E
C H A R G E S
Balance brought forward
Total income
Total expenditure
Balance to be carried over
£5,705,000
£20,328,000
£21,203,000
£4,830,000
H o w y o u r M o n e y i s S p e n t
2 5

I N C O M E A N D E X P E N D I T U R E
E X P L A I N E D . . .
The Housing Revenue Account reserves
have been built up to fund future
property improvements, new services
and major capital projects.

Social value is at the heart of what we do
and as a responsible landlord we’re working to
deliver greater social value
by maximising the benefits for both our
residents and the town as a whole, from every
penny we spend.
/
£3,640,789
S o c i a l V a l u e
2 7

Blackpool Coastal Housing