Business Action | December 2020 / January 2021
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Business Action | December 2020 / January 2021

December 2020 / January 2021 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area. This issue features our Business Activists answering your business questions plus news from businesses across the area.

December 2020 / January 2021 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area. This issue features our Business Activists answering your business questions plus news from businesses across the area.

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usiness<br />

ACTION<br />

north enterprise<br />

devon<br />

growth<br />

innovation<br />

news & views<br />

Supporting all North Devon businesses<br />

TORVIEW WINES – BEAWORTHY<br />

THE PET’S HAIR PANTRY LOUNGE – COMBE – BARNSTAPLE MARTIN<br />

THE ROYAL GEORGE – APPLEDORE<br />

COLLECTABILITY – TORRINGTON<br />

NUMBER SIX TAXIS – BIDEFORD<br />

FOOT CANDY – ILFRACOMBE<br />

THE HAIR LOUNGE – BARNSTAPLE CHURCHILL HOUSE – LYNTON GT ALES – CHIVENOR<br />

#ndevonXMAS – More businesses inside . . .<br />

business-action.co.uk | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | @businessactionm

CONTENTS HEADER<br />

Web site | business-action.co.uk<br />

Online version | business-action.uk<br />

Vol 2 Issue 6 – <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> – distribution 2,000<br />

Turn Off. Tune Out. Drop In............................................................................ 1<br />

learn ► grow ► excel – book your workshop....................................... 1<br />

Book your CITB catch-up for construction training support.......... 2<br />

8 <strong>January</strong> is #MicroBizMatters Day............................................................ 2<br />

Free online disability training........................................................................ 2<br />

Discover Torrington’s treasure store......................................................... 3<br />

Pet store aims to bring a smile to customers’ faces........................... 3<br />

Loyal customers support caring hairdresser......................................... 4<br />

Selection of North Devon commercial property available now...... 4<br />

<strong>Business</strong> directory – find products and services................................ 5<br />

Fashionable ladies footwear store opens................................................ 6<br />

Eager to start in business............................................................................... 6<br />

Bideford cab firm is back out on road....................................................... 7<br />

Office supplies company introduces antimicrobial labels .............. 8<br />

Homeware gifts available online.................................................................. 8<br />

Cyber Resilience Centre to protect businesses................................... 8<br />

Manufacturer invests for the future............................................................ 9<br />

Manufacturer and apprentice recognised by awards......................... 9<br />

IT developer releases new manufacturing software........................... 9<br />

Café brings lockdown cheer to Ilfracombe............................................. 10<br />

Changing with the times.................................................................................. 10<br />

<strong>Business</strong> <strong>Action</strong> North Devon <strong>Business</strong> Awards <strong>2021</strong>...................... 11<br />

<strong>Business</strong> Activists: Your business questions answered.................. 12<br />

Lynton stores adapt to challenges.............................................................. 14<br />

In the Hot Seat: Garth Hughes of the Royal George........................... 15<br />

More awards wins and hampers from the Royal George.................. 15<br />

Builders merchant giving away £6,500 to customers......................... 16<br />

North Devon scenes in <strong>2021</strong> Air Ambulance calendar...................... 16<br />

Gerry Giraffe keeps kids’ hands clean...................................................... 16<br />

Celebrating 30 years of finance support.................................................. 16<br />

Support our local drinks producers:<br />

Torview sparkles................................................................................................. 17<br />

Gift packs from GT Ales................................................................................... 17<br />

Combe’s Ruby Sunset...................................................................................... 17<br />

Cake in a Box supports retailers.................................................................. 17<br />

© Need it Find it <strong>2020</strong>. All information in this magazine is published in good faith.<br />

Any views expressed are not necessarily those of the publisher, Need it Find it.<br />

Readers are strongly recommended to seek advice from an appropriate professional<br />

before taking any action on any topic discussed in the magazine and to check full<br />

terms and conditions of any products or services promoted in advertisements.<br />

CELEBRATING OUR<br />

2 nd ANNIVERSARY<br />

12 ISSUES<br />

250+ BUSINESSES IN<br />

ARTICLES & ADVERTS<br />

000s OF ONLINE<br />

& SOCIAL MEDIA VIEWS<br />

100+ AWARDS ENTRIES<br />

ii<br />

business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

THIS HEADER ISSUE<br />

business<br />

ACTION<br />

Turn Off. Tune Out. Drop In.<br />

Welcometoour12thissueof<br />

<strong>Business</strong><strong>Action</strong>,celebrating<br />

twoyearsofpublishing<br />

businessnewsfromacross<br />

NorthDevon.<br />

Thisissuewehavemanaged<br />

toclawbackthemonthwelost<br />

backintheMarchlockdown<br />

andarenowpublishingon<br />

scheduleagain.<br />

Wehavenotmissedone<br />

issueduetoCoronavirusand<br />

wethankallouradvertisers<br />

andsupportersforenablingus<br />

toachievethis.<br />

However,twoyearsinand<br />

wehavenotimetorelaxand<br />

celebrate.Morethanever<br />

before,NorthDevonbusinesses<br />

needsupportandthisissuewe<br />

haverelaxedourusualeditorial<br />

planstoopenlypromoteas<br />

manybusinessesaspossible<br />

acrossthearea.Wehave<br />

reachedfromLyntonto<br />

Bideford,fromCombeMartin<br />

ADVERTISING<br />

Alan Williams<br />

Advertising, Distribution &<br />

Publisher<br />

t: 07970 671192<br />

e: alan@business-action.co.uk<br />

toBeaworthyandpackedinas<br />

manyarticlesaboutasmany<br />

businessesaspossible.<br />

Turn Off<br />

AbusinessownerinTorrington<br />

toldushowpeoplesaytheyhad<br />

passedalongthemainroadfor<br />

years,notknowingthetown<br />

centrewasthere.Weneedto<br />

learn ► grow ► excel<br />

EDITORIAL<br />

Robert Zarywacz<br />

Editor, Designer & Publisher<br />

t: 07971 176044<br />

e: robertz@business-action.co.uk<br />

@robertz<br />

turnoffthemainroadstocities<br />

andmeanderaroundourown<br />

townsandvillagestosupport<br />

businessesinourcommunities.<br />

Tune Out<br />

We’reinthetimeofBlack<br />

FridayandCyberMonday<br />

whenmillionsofshoppers<br />

spendenormousamountsof<br />

moneywithbigonlineretailers.<br />

BUTweneedtoremember<br />

thateverydayisLocalDayto<br />

supportourownbusinesses.<br />

Likinglocalbusinessesisnot<br />

enough:wehavetobuyfrom<br />

them.Tuneoutofglobaland<br />

lockinonlocal.<br />

Drop In<br />

Withlockdownending,many<br />

businessescanopenupagain.<br />

Manysmallbusinesseshave<br />

investedheavilyinsafety<br />

measurestoprotectagainst<br />

Coronavirusand,withmostof<br />

themlimitingthenumberof<br />

customersadmittedatany<br />

time,feelsaferthangigantic<br />

storesatout-of-townsites.<br />

Nowisthetimetodropin<br />

tolocalindependentbusinesses<br />

tosupportthem.You’lloften<br />

receivebetterproductsand<br />

definitelybetterservice.<br />

NeeditFindit,publisherof<br />

<strong>Business</strong><strong>Action</strong>,hasbuilta<br />

reputationforhostingBBxpo,<br />

thebiggestbusiness-tobusinesseventinNorthDevon<br />

andwewerealsoduetohost<br />

thebiggestnetworkingevent<br />

intheareaatour<strong>2020</strong><br />

<strong>Business</strong><strong>Action</strong>Awardsevent.<br />

Affordable workshops<br />

AsCoronavirusprevented<br />

boththeseeventsin<strong>2020</strong>,we<br />

havebeenplanningface-tofaceeventsallyear,waiting<br />

untilwecouldholdthem.<br />

Wearenowlaunchingthe<br />

firstofthesearea-wideevents:<br />

learn ► grow ► excel,a<br />

programmeofaffordable<br />

workshopsheldinvenues<br />

acrossNorthDevon.<br />

Theseworkshopsprovide<br />

Book your workshop now for practical<br />

training and advice for your business<br />

practicaltrainingandadvice–<br />

SevenStepstoResilienceand<br />

Excellence–tohelpbusinesses<br />

thriveandincludemembership<br />

ofourexclusiveonlineprivate<br />

supportgroupwherewe<br />

discussactualbusinessissues,<br />

andshareproblemsand<br />

solutionswitheachother.<br />

Ourfirstworkshopis<br />

scheduledfor10amto3pm<br />

(withextratimefordiscussion<br />

forthosewantingtostay<br />

longer)onMonday11<strong>January</strong><br />

<strong>2021</strong>inBarnstaple–subjectto<br />

Covidrestrictions.Further<br />

datesandlocationswillbe<br />

announcedshortly.<br />

SEVEN STEPS TO EXCELLENCE RESILIENCE AND EXCELLENCE<br />

RESILIENCE<br />

VISIBILITY ►Ensurecustomersfindyourbusinesswhenthey<br />

arelookingtobuy UNDERSTANDING ►Explainyouroffering<br />

clearlysocustomersknowwhatitis OPPORTUNITY ►Tapinto<br />

marketsyoumightbemissing EFFICIENCY ►Optimiseyour<br />

businessbycuttingoutunnecessaryexpenses COMMUNITY ►<br />

Developyoursocialvalueonline MOTIVATION ►Buildyour<br />

resiliencesoyoumoveyourbusinessforward,evenonbaddays<br />

SUPPORT ►Findsupportinourexclusiveprivateonlinegroup<br />

Workshopswillberunin<br />

accordancewithcurrent<br />

healthregulationsandlimited<br />

to12participants,bothfor<br />

healthreasonsandtoensure<br />

individualsreceivethebestinclassattention.<br />

Thecostoftheseinitial<br />

workshopshasbeensetat£30<br />

tobeaffordableforall.<br />

■ Bookyourworkshopnowat<br />

northdevonevents.co.uk<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 1

NEWS<br />

Book your CITB catch-up for<br />

construction training support<br />

CITBprovidessupportforthe<br />

constructionindustryacross<br />

theUK.<br />

RoyImeson,CITBAdvisor<br />

forDevon,isnowofferingoneto-onecatch-upmeetingsfor<br />

businessestofindoutwhat<br />

supporttheycanaccessandto<br />

askforanyhelpandadviceon<br />

specificissues.<br />

Possibletopicsformeetings<br />

caninclude:<br />

➤ AnoverviewofCITB<br />

➤ HowCITBsupportsthe<br />

industry<br />

8 <strong>January</strong> is #MicroBizMatters Day<br />

#MicroBizMatters Dayisan<br />

annualdayofrecognition,<br />

actionandlearningformicro<br />

businessowners.95%ofall<br />

businessesintheUKaremicro<br />

businesses(0-9employeeswith<br />

under£2millionturnover).<br />

StartedbyTonyRobinson<br />

OBEandTinaBoden,itisa<br />

socialmediadaywhenmore<br />

thanonemillionbusiness<br />

ownersgivetimetosupport<br />

eachother.<br />

Recognitionisbyuseofthe<br />

#MicroBizMattershashtag.All<br />

actionsupportsmajor<br />

➤ Howitsupportsemployers<br />

andwhatsupporttheycan<br />

access<br />

➤ AnoverviewoftheLevy<br />

➤ Anintroductionto<br />

apprenticeshipsandgrants<br />

Whateveryouwanttodiscuss,<br />

Royinvitesyoutobookyour<br />

meetingat catch-up-withroy.eventbrite.co.uk<br />

campaignstoimprovelifefor<br />

independentbusinessowners,<br />

including#PayIn30Dayswhich<br />

TonyRobinsonstarted.<br />

Learningisprovidedthrough<br />

aneventlivestreamedon<br />

FacebookandYouTube,<br />

featuringfamousand<br />

successfulbusinessowners<br />

givingtipsforsuccess.<br />

AllUKmicrobusinessescan<br />

takepart,eitheronlineorby<br />

offeringhelptofellowmicro<br />

businessowners.<br />

■ Detailstonyrobinsonobe.com/<br />

microbizmatters-day/<br />

Free online disability training<br />

The Be Ready Employer Hub<br />

Spring<strong>2021</strong>scheduleforthe<br />

DisabilityAwarenessinthe<br />

Workplaceprogrammeisnow<br />

availabletobook.<br />

Threecoursesareavailable,<br />

freetoDevon-based<br />

employersandstart-ups–all<br />

aredeliveredliveonline:<br />

Disability and Employment<br />

Thisisafour-partseriesfor<br />

managersandthoseinHR<br />

rolestofindoutmoreabout<br />

howtorecruit,employand<br />

retainthebesttalentforyour<br />

business.Topicsinclude<br />

‘UnderstandingReasonable<br />

Adjustments’,‘JobCarving’<br />

andhowtoapplyforthe<br />

AccesstoWorkgrant(worth<br />

upto£60,700).<br />

Language & Communication<br />

Apracticalworkshop<br />

supportingdelegatesto<br />

overcomelanguageor<br />

communicationbarriersthey<br />

mayexperiencewhenworking<br />

withdisabledcolleaguesor<br />

customers,andhowtoinitiate<br />

amore‘comfortable’<br />

conversation.<br />

Accessibility for Websites<br />

Designedforbusinessowners<br />

andmanagers,thiscourse<br />

providesanon-technical<br />

insightintowhyandhowa<br />

websitecanbemade<br />

accessible,howtoovercome<br />

thebarrierstoaccessibility<br />

andwhyitmakesgood<br />

commercialsensetohavean<br />

accessiblewebsite.<br />

Course details<br />

BoththeLanguage&<br />

Communicationand<br />

AccessibilityforWebsites<br />

onlinecoursescanbebooked<br />

eitherasstand-alone<br />

workshopsorasfollow-on<br />

sessionstothefour-part<br />

DisabilityandEmployment<br />

series.<br />

Numbersarelimitedtoa<br />

maximumof15percourseto<br />

giveparticipantstheoptimum<br />

trainer-time.Eachinteractive<br />

workshoptypicallylaststwo<br />

hoursandincludesgroup<br />

discussions,learningactivities<br />

andrefreshmentbreaks.<br />

Onlinedeliveryisviathe<br />

Zoomplatform,butBeReady<br />

canalsodelivercoursesusing<br />

MicrosoftTeamsorSkypefor<br />

<strong>Business</strong>.<br />

Fullcoursecontents,dates<br />

andtimesareavailableonthe<br />

BeReadywebsitealongwith<br />

anonlinebookingfacility.<br />

■ Details01392241124or<br />

readydevon.org.uk/events/<br />

2 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

HEADER NEWS<br />

Discover Torrington’s treasure store<br />

Turn off New Streetandhead<br />

downtotheHighStreetand<br />

Squaretodiscoveracollection<br />

ofinterestingshopsand<br />

businessesinTorrington.<br />

TheseincludeCollectability,<br />

offeringaneclecticmixof<br />

antiques,collectablesand<br />

reusables,runbyFelicity<br />

Bright.Felicityopened<br />

Collectabilitytwoyearsago,but<br />

herinterestinantiquesgoes<br />

backtoherchildhood.<br />

“MyMumwasalwaysinto<br />

antiques,”saysFelicity.“Asa<br />

child,wewerealwaysgoing<br />

roundauctionsandIevendid<br />

somebuyingandsellingwhenI<br />

workedineducation.”<br />

Whenseekingpremises,<br />

Felicitywasattractedbythe<br />

parquetfloorinthestorewhere<br />

shenowtrades.Theatmosphereofthestorereflects<br />

Felicity’sethosofreusing<br />

everythingpossibleand,while<br />

itdoeshaveacardmachine,it<br />

hastheoriginalwoodentill<br />

fromthevillageshopin<br />

BeafordwhereFelicitygrewup.<br />

“Whentheowner,Roy<br />

Seaman,gotanewtillinthe<br />

1960s,hegavemetheoldone.”<br />

MrSeamanisnowaregular<br />

visitorandevenbringsinused<br />

carrierbags,asCollectability<br />

Pet’s PantryinCombeMartin<br />

hasbeensupportinglocal<br />

ownersandtheirpets<br />

throughoutlockdown.<br />

OwnersAndyandJan<br />

BarnesfirstcametoCombe<br />

Martintostaywithfriendsfor<br />

theHuntingoftheEarlof<br />

Ronein1990.Theyfellinlove<br />

withthevillageandeventually<br />

decidedtobuythepetshop17<br />

yearsago.Althoughthecouple<br />

hadnoexperienceofretail,<br />

theyhaveneverlookedback<br />

andnowemploytwostaff.<br />

“Wecameinastotal<br />

novicesand,althoughwehad<br />

alwayshadpets,itwasone<br />

heckofalearningcurve,”says<br />

Andy.“Thereissomuchyou<br />

needtoknowaboutanimals,<br />

stockandbusiness.”<br />

Havingmasteredallthis<br />

successfully,AndyandJanare<br />

gratefultotheirmanyvery<br />

loyalcustomers:“Wehavea<br />

fantasticpooloffriends,to<br />

whomweextendourthanks.”<br />

TV appearance: (from left) Antiques Road Trip’s Roo Irvine and Felicity Bright<br />

doesliterallyreuseeverything.<br />

Otherpeoplealsosupplybags<br />

andpurchasesarewrapped<br />

withnewspaperortissuepaper.<br />

Havingcelebratedher<br />

secondanniversaryinOctober,<br />

Felicitythankscustomersfor<br />

their“brilliantsupport”.<br />

Pet store aims to bring a<br />

smile to its customers’ faces<br />

Thestorestocksfoodfora<br />

rangeofanimals,fromcats<br />

anddogstohamstersand<br />

gerbilsaswellasreptiles.The<br />

coupledoalotofresearchinto<br />

productsandofferfoodfor<br />

differentdietaryrequirements,<br />

suchaswheatorgluten-free<br />

foodfordogs.Theyalsostock<br />

animalcollars,harnesses,toys<br />

Pet’s Pantry owners Andy and Jan Barnes<br />

andotheraccessories.<br />

Manycustomersfeedwild<br />

birdsandPet’sPantryoffersa<br />

widerangeofbirdfood.Andy<br />

saystheysetfriendlychallenges<br />

onwhatbirdspeoplesee<br />

visitingtheirgardens.<br />

Duringlockdown,Pet’s<br />

Pantryhasbeenverybusy,<br />

bothwithexistingcustomers<br />

Collectabilityhasalsoattracted<br />

attentionfromfurtherafield<br />

andwasfeaturedinanepisode<br />

ofBBCTV’sAntiquesRoad<br />

Tripin2019whenRooIrvine<br />

visitedwithacameracrew.<br />

Althoughclosedduring<br />

lockdown,Felicitycontinuesto<br />

tradethroughCollectability’s<br />

Facebookpageandoffersa<br />

weekly‘shopandcollect’<br />

service,wherecustomerscan<br />

payforitemsandcollectthem<br />

attheshopentrance.<br />

Collectabilitycanalsoassess<br />

itemsforpeople,offeringafair<br />

priceorhelpingthemplace<br />

itemsinauctions.Andif<br />

customersarelookingfora<br />

particularitem,Collectability<br />

canhelpsourceitforthem.<br />

Felicityisveryawareofthe<br />

valuethatindependentretailers<br />

addtocommunitiesandiskeen<br />

toattractmorevisitorsoffthe<br />

mainroadandintoTorrington’s<br />

delightfulcentre.Collectability<br />

hasalsosigneduptothe365<br />

SupporterCardschemein<br />

whichmembersoftheGreat<br />

TorringtonCommonssupport<br />

groupreceivediscountswhen<br />

shoppingatparticipatingstores.<br />

■ Details01805625757or<br />

@collectabilitygreattorrington<br />

onFacebook<br />

andnewonesdiscoveringthe<br />

storeontheirdoorstep.<br />

“Peoplesaid‘we’resoglad<br />

you’rehere’,”saysAndy.<br />

Telephoneordersincreased<br />

considerablyasdiddeliveries<br />

tocustomers,especiallythose<br />

whowereshielding.Somewho<br />

originallyphonedthrough<br />

ordersarenowcominginto<br />

theshop.<br />

Andythinkspeopleare<br />

rediscoveringtheimpactof<br />

smallindependenthighstreet<br />

shopsandthesocialvaluethey<br />

providetothecommunity.<br />

Somecustomersdropin<br />

severaltimesaweekandAndy<br />

believeslocalbusinesses<br />

provideahiddenservice,<br />

especiallyforpeoplewhoneed<br />

areasontogoout.Hesmiles<br />

wheneverhehearslaughterin<br />

theshop.<br />

“Whenpeopleleavethe<br />

shoplaughingorsmiling,that<br />

makesmyday.”<br />

■ Details01271882807<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 3

NEWS<br />

Hairdressershavefacedbig<br />

challengesduringlockdown<br />

anddependonthehighest<br />

qualityofcustomerserviceto<br />

maintaintheirclients’loyalty.<br />

Althoughclosedagain<br />

duringthesecondlockdown,<br />

ToriKiffisgratefultoher<br />

clientsattheHairLoungein<br />

BJ’sValueHouse,Barnstaple<br />

fortheirsupportthisyear.<br />

ToriopenedtheHair<br />

Loungein2014attheageof22.<br />

Shehadalwayslikedtheideaof<br />

runningherownsalon,butit<br />

seemedoutofhergrasp.When<br />

herMumwasdiagnosedwith<br />

terminalcancer,shetookthe<br />

opportunitytotakeonthe<br />

salonsothatherMumcould<br />

seehersucceedinbusiness.<br />

Nowinitsseventhyear,the<br />

HairLoungeiswellestablished<br />

andemploysasecondparttimestylist.<br />

Atschool,Toriwasvery<br />

interestedinbiologyand<br />

chemistry,whicharebothvery<br />

usefulforunderstandingthe<br />

scienceandmathsbehind<br />

hairdressingproducts.Shealso<br />

likedhairdressingfromanearly<br />

ageanddecidedtotakeher<br />

apprenticeshipatalocalsalon,<br />

Loyal clients support<br />

caring hairdresser<br />

Selection of North Devon commercial property available now<br />

SouthcliffeB&BinLynton<br />

comprises7/8refurbishedensuitelettingbedroomsplus<br />

ownersaccommodationofthe<br />

samehighstandard.Generating<br />

aprofitabletradebetween<br />

MarchandOctober,property<br />

andbusinessareavailablefrom<br />

aquotingpriceof£589,950.<br />

Tori Kiff, owner of the Hair Lounge in Barnstaple, pictured attending to a<br />

client before the introduction of Covid restrictions<br />

achievedheradvancedLevel3<br />

qualificationinladies<br />

hairdressingandisastateregisteredhairdresser.<br />

Aswellasherprofessional<br />

qualifications,Toriiskeento<br />

maintainanintimate<br />

environmentinthesalon,as<br />

sherecogniseshowimportant<br />

wellbeingistoclientsandthe<br />

rolehairdressersplay.<br />

“Peopleopenupwithyou,”<br />

It is a time of change for many businesses, with some consolidating<br />

or selling for retirement, while the area is attracting new people who<br />

are looking to run a business in a rural area. Below are some of the<br />

commercial properties currently available through JD Commercial.<br />

Details 01237 424053 or jd-commercial.co.uk<br />

After34yearswiththesame<br />

familyowners,NorthMolton<br />

villageshopandPostOffice,<br />

(including4-bedfamilyhome),<br />

isnowavailablefromaquoting<br />

priceof£495,000freehold.<br />

DevonshireHouse,a3-storey<br />

officepremisesona1.5-acre<br />

prominentsiteinBarnstaple,is<br />

nowavailablefromaquoting<br />

priceof£1,100,000forthe<br />

premisesandsite.<br />

saysTori.“Youcansupport<br />

themthroughhardtimesand<br />

goodtimes.Alotofclients<br />

havefollowedmefor10years<br />

andIhaveseentheirchildren<br />

growupandgetmarried.”<br />

Thiscaringattitudehasled<br />

Toritokeepintouchwith<br />

clientsduringlockdown.She<br />

hascreatedtutorialstohelp<br />

peoplelookaftertheirownhair<br />

duringlockdownandsupplied<br />

professionalproductsfor<br />

peopletokeeptheirhair<br />

healthy.Thisattentiontoclients’<br />

needsledtotheHairLounge’s<br />

selectionasafinalistinthe<br />

<strong>Business</strong><strong>Action</strong>Consumer<br />

ServiceExcellenceAward<strong>2020</strong>.<br />

Duringlockdown,Toriis<br />

workingondevelopingher<br />

business.Alreadyofferingafull<br />

rangeofladies,gentsand<br />

children’sservices,sheis<br />

buildingherexpertiseasacurly<br />

hairspecialist.With<br />

Coronavirusdictatingtheuse<br />

ofmoredisposableproducts,<br />

sheisalsosourcing<br />

environmentallyfriendly<br />

productsandhasjoinedthe<br />

GreenSalonCollective.<br />

■ Details01271267177or<br />

hairloungebarnstaple.co.uk<br />

WillowsTearoominthesoughtafterlocationofLandkeyisan<br />

idealcouple/familyenterprise<br />

including3-bedfamilyowners<br />

accommodation.Having<br />

undergoneconsiderable<br />

refurbishment,thepropertyand<br />

businessareavailablethrough<br />

JDCommercialataquoting<br />

priceof£325,000.<br />

4 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

DIRECTORY<br />

ACCOUNTANTS<br />

Cranford <strong>Business</strong> Services<br />

Bideford<br />

t: 07896 204857<br />

w: accountsindevon.co.uk<br />

Gareth Pollard Accountancy Services<br />

Holsworthy<br />

t: 01409 254817<br />

w: garethpollardaccountancy<br />

services.com<br />

ANTIQUE MAPS & CHARTS<br />

Old Folding Maps<br />

South Molton<br />

t: 01769 573935<br />

w: foldingmaps.co.uk<br />

ARCHITECTS<br />

Sam Nolan RIBA Architect<br />

North Devon & UK<br />

t: 01271 325 236<br />

w: northdevonarchitects.com<br />

AUCTIONEERS<br />

Torridge Auctions<br />

Bideford<br />

t: 01237 471955<br />

w: torridgeauctions.co.uk<br />

BRANDING & DESIGN<br />

BrandLanterns<br />

Barnstaple<br />

t: 01271 372620<br />

w: brandlanterns.co.uk<br />

BREWERY<br />

Combe Brewing Company<br />

Ilfracombe<br />

t: 07973 488409<br />

w: facebook.com/<br />

CombeBrewingCompany<br />

GT Ales<br />

Chivenor<br />

t: 01271 267420<br />

w: gtales.co.uk<br />

BUILDING SUPPLIES<br />

Heritage Cob and Lime<br />

Bideford<br />

t: 01237 477431<br />

w: heritagecobandlime.com<br />

RGB Building Supplies<br />

Branches in Barnstaple, Bideford,<br />

Hatherleigh, Holsworthy,<br />

Ilfracombe, Okehampton, South<br />

Molton, Tiverton<br />

w: rgbltd.co.uk<br />

BUSINESS ADVISORS<br />

Susie Kevern<br />

North Devon<br />

t: 07801 199671<br />

w: poundlane.co.uk<br />

BUSINESS SUPPORT<br />

Be Ready Employer Hub<br />

Devon<br />

t: 01392 241124<br />

w: readydevon.org.uk<br />

COMMERCIAL PROPERTY<br />

James Doble Commercial<br />

North Devon<br />

t: 01237 424053<br />

w: jd-commercial.co.uk<br />

CONSTRUCTION<br />

Advanced Scaffolding<br />

Barnstaple<br />

t: 01271 321100<br />

w: advancedscaffoldingltd.co.uk<br />

COPIERS & PRINTERS<br />

Clarity Copiers North Devon<br />

Barnstaple & North Devon<br />

t: 01271 374061<br />

w: claritynorthdevon.co.uk<br />

COPYWRITING & MARKETING<br />

Zarywacz<br />

North Devon & UK<br />

t: 01271 879100<br />

w: z2z.com<br />

COUNSELLING & PSYCHOTHERAPY<br />

North Devon Counselling<br />

Barnstaple<br />

t: 07872 501606<br />

w: northdevoncounselling.co.uk<br />

DINING<br />

Terrace Tapas & Wine Bar<br />

Ilfracombe<br />

t: 01271 863482<br />

w: terracetapasbar.co.uk<br />

The Royal George<br />

Appledore<br />

t: 01237 424 138<br />

w: trgpub.co.uk<br />

FINANCIAL ADVISERS<br />

D Scott Financial<br />

Bideford<br />

t: 01237 426450<br />

w: dscottfinancial.co.uk<br />

Philip J Milton & Co Plc<br />

Barnstaple<br />

t: 01271 344300<br />

w: miltonpj.net<br />

GARDENING & LANDSCAPING<br />

AB SEA Services<br />

Torrington<br />

t: 07799 478318<br />

w: abseaservices.com<br />

HEALTH & FITNESS<br />

Kula Fitness Studio<br />

Ilfracombe High Street<br />

t: 07923 142457<br />

w: kulafitness.co.uk<br />

HEALTH & SAFETY<br />

Safety Supplies Direct<br />

Barnstaple<br />

t: 01271 377558<br />

w: safetysuppliesdirect.co.uk<br />

HOLIDAY COTTAGES<br />

Marsdens Devon Cottages<br />

North Devon<br />

t: 01271 813777<br />

w: marsdens.co.uk<br />

HOTELS<br />

The Carlton<br />

Ilfracombe<br />

t: 01271 862446<br />

w: ilfracombecarlton.co.uk<br />

HUMAN RESOURCES<br />

Fitzgerald HR<br />

Barnstaple, Exeter, London &<br />

Wellington<br />

t: 01271 859267<br />

w: fitzgeraldhr.co.uk<br />

HYPNOTHERAPY<br />

New Life Hypnotherapy<br />

South Molton<br />

t: 01769 57471<br />

w: newlifehypnotherapy.org<br />

INSURANCE<br />

Together Insurance Solutions<br />

Barnstaple<br />

t: 01271 347147<br />

w: togetherinsurancesolutions.co.uk<br />

INTERNATIONAL TRADE SUPPORT<br />

International Trade Matters Ltd<br />

Bampton<br />

t: 01398 332881<br />

w: internationaltradematters.com<br />

LOCKSMITHS<br />

MJS Locksmith<br />

Bideford<br />

t: 07532 139388<br />

w: northdevonlocksmith.co.uk<br />

SW Locksmiths<br />

Holsworthy / Bude<br />

t: 01409 255533<br />

w: swlocksmiths.com<br />

MANUFACTURERS<br />

The Clovelly Soap Company<br />

Clovelly<br />

t: 01237 432280<br />

w: theclovellysoapcompany.com<br />

NETWORKING GROUPS<br />

<strong>Business</strong> Networking in Barnstaple<br />

Barnstaple<br />

t: 0843 289 1339<br />

w: bnibarnstaple.co.uk<br />

Devon Partnerships<br />

Devon<br />

t: 07393 149855<br />

w: devonpartnerships.co.uk<br />

North Devon Networking Group<br />

Barnstaple<br />

w: northdevonnetworking.co.uk<br />

Rise<br />

Barnstaple<br />

e: martin@duchyifa.co.uk<br />

Torridge <strong>Business</strong> Network<br />

Westward Ho!<br />

w: torridgebusinessnetwork.co.uk<br />

OFFICE SUPPLIES<br />

South West Office Supplies<br />

North Devon<br />

t: 01271 889337<br />

w: swofficesupplies.co.uk<br />

PACKAGING<br />

Atlas Packaging<br />

Barnstaple<br />

t: 01271 344055<br />

w: atlaspackaging.co.uk<br />

PHOTOGRAPHY<br />

Tarkatography<br />

Westward Ho!<br />

t: 07977 414798<br />

w: tarkatography.co.uk<br />

PRINTING<br />

Doubleuprint<br />

Barnstaple<br />

t: 01271 268 041 / 07866 420436<br />

w: doubleuprint.co.uk<br />

Jamaica Press<br />

Buckland Brewer<br />

t: 01237 452333<br />

w: jamaicapress.co.uk<br />

BOOK YOUR £30 LISTING NOW AT needitfindit.uk<br />

➤ Listinginsixissuesof<br />

magazinewithbusiness<br />

nameandcategory,phone<br />

number,websiteandtown.<br />

➤ 12-monthonlinelistingat<br />

needitfindit.ukNorth<br />

Devon<strong>Business</strong>Directory<br />

withbusinessnameand<br />

category,logo,phone<br />

number,address,linksto<br />

websiteandsocialmedia,<br />

descriptionandlogo.<br />

➤ 6issuesofmagazinemailed<br />

directtoyourUKaddress.<br />

RECRUITMENT<br />

Cooper Golding<br />

Barnstaple<br />

t: 01271 349745<br />

w: coopergolding.co.uk<br />

Simple Recruitment<br />

Bideford<br />

t: 01237 439500<br />

w: simplerecruitmentltd.co.uk<br />

RETAILERS<br />

Darlings Natural Health<br />

Ilfracombe<br />

t: 01271 867775<br />

w: darlingsnaturalhealth.com<br />

Ilfracombe Chocolate Emporium<br />

Ilfracombe<br />

t: 01271 867193<br />

w: ilfracombechocolateemporium.co.uk<br />

SHEDS<br />

SHEDS 4 you<br />

Bideford<br />

t: 01237 459193<br />

w: sheds4you.co.uk<br />

SIGNS<br />

The Sign Maker<br />

High Bickington<br />

t: 01769 561355<br />

w: sign-maker.net<br />

SOLICITORS<br />

Slee Blackwell Solicitors<br />

Barnstaple, Bideford, Braunton,<br />

South Molton<br />

t: 0808 139 1606<br />

w: sleeblackwell.co.uk<br />

SPORTS EQUIPMENT<br />

Aramis Rugby<br />

South Molton<br />

t: 01769 550284<br />

w: aramisrugby.co.uk<br />

TELECOMS<br />

Zero7<br />

Barnstaple<br />

t: 01271 370707<br />

w: zr7.co<br />

TRAVEL AGENTS<br />

Clare Flint – Travel Counsellors<br />

North Devon & UK<br />

t: 01271 828990<br />

w: travelcounsellors.co.uk/clare.flint<br />

WEB SITES<br />

Peak Online<br />

Bideford<br />

t: 01237 721256<br />

w: northdevon.peak-online.uk.com<br />

WILLS<br />

Wills at Home<br />

West Yelland<br />

t: 01271 860105<br />

w: wills-athome.co.uk<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 5

CONSTRUCTION<br />

NEW BUSINESS<br />

Fashionable ladies footwear store opens<br />

When is the best timetostart<br />

anewbusiness?Somesayina<br />

recession.Whetherornotthis<br />

iscorrect,therecertainlyare<br />

lotsofnewindependent<br />

businessesspringingupin<br />

highstreetsacrossNorth<br />

Devon.OneofthemisFoot<br />

CandyinIlfracombe.<br />

OwnerSharonMason<br />

explainswhysheopenedher<br />

store:“Ihavealwaysloved<br />

shoesandboots.Buyingthem<br />

hasbeenaslightaddictionof<br />

mine.Foranumberofyears<br />

thelackofsomewherein<br />

Ilfracombeinwhichto<br />

purchaseapairofshoes,that<br />

arefashionable,goodquality<br />

andaffordablehasannoyed<br />

An industrial feel to Ilfracombe’s new shoe store<br />

me.EvengoingtoBarnstaple<br />

doesn’tprovideagreatrange.<br />

Soafterthinkingaboutitfora<br />

numberofyears,Ifinallytook<br />

theplungeanddecidedto<br />

openmyownshoeshop.<br />

“Mypartner,Paul,wasvery<br />

helpfultomeintheplanning<br />

ofmystoreasIwantedittobe<br />

veryindustrial.Wedidquitea<br />

fewfactfindingexpeditionsto<br />

getthelookIwantedto<br />

achieveandIamverypleased<br />

withtheinternallookofmy<br />

shop.Myeldestdaughter,<br />

Alyssia,hasalsobeenagreat<br />

helptomewithgettingthe<br />

shopupandrunning.<br />

“Mytargetaudienceis<br />

women.However,Ihave<br />

Opening night: Sharon Mason (2 nd left) celebrates with partner Paul,<br />

daughter Alyssia and store assistant Katie<br />

startedtosellarangeof<br />

children’sshoes.Thisis<br />

somethingImayexpandas<br />

timegoeson.<br />

“Theresponsehasbeen<br />

fantastic.Lotsofpeoplehave<br />

beenintotheshopand<br />

appreciatethatIlfracombehas<br />

beencryingoutforadecent<br />

woman’sshoeshop.Theyare<br />

delightedattherangeonoffer<br />

andtheaffordability.Ihave<br />

workedhardtoensuremy<br />

stockisgoodqualityand<br />

affordable,sothisisagreat<br />

achievementforme.<br />

“Duringlockdown,Ihave<br />

offeredaclickandcollect<br />

serviceandevenoffered<br />

delivery.Paymentscanbe<br />

madebycashorcard.Most<br />

communicationisthroughour<br />

FacebookpageandItryto<br />

showanewpairofbootsor<br />

shoeseveryfewdays.”<br />

WithChristmas<br />

approaching,FootCandy’sgift<br />

vouchersmakeanexcellent<br />

giftforladiesandSharonhas<br />

produceddecorativecards<br />

withnopresetvaluesothat<br />

customerscanspecifythe<br />

amounttheywanttospend.<br />

“Wealsosellarangeof<br />

slippers,socks,tights,purses<br />

andscarvesandtheseitems<br />

wouldmakeexcellentstocking<br />

fillers,”addsSharon.<br />

■ Details01271879614or<br />

facebook.com/FootCandyUK/<br />

Asmentionedonpage1,we<br />

canturnoff,tuneoutand<br />

dropintolocalbusinessto<br />

supportthem.<br />

Whileshoppinginperson<br />

deliversthebestexperience,<br />

onlineshoppinghasitsplace<br />

andwecanfindonlinestores<br />

basedlocallybysearchingthe<br />

hashtags#ndevon,<br />

#northdevonand–over<br />

Christmas–#ndevonXMAS.<br />

Howeveryouchooseto<br />

shop,dosupportlocal<br />

businesseswheneveryoucan.<br />

Eager to start in business<br />

Editor Robert Zarywacz<br />

spottedKye’sOddJobsinthe<br />

FacebookNorthDevongroup.<br />

14-year-oldKyeWoodsstarted<br />

hisbusinessearlierthisyear<br />

andisactivelypromotingit.<br />

<strong>Business</strong><strong>Action</strong>interviewed<br />

Kyetofindoutmore.<br />

Kyehasbeeninterestedin<br />

runninghisownbusinessfrom<br />

averyearlyageandexplains:“I<br />

reallywantedtoearnmyown<br />

moneytoshowpeopleanyone<br />

canmakemoneyandwantedto<br />

helppeopleoverlockdown.I<br />

wouldliketodothisfulltime<br />

whenIleaveschool,butIamon<br />

theroadtofollowmydreamsof<br />

beinganaircraftengineer.”<br />

Kyepromoteshisbusiness<br />

mainlyonFacebook.<br />

“Imademybusinesspage<br />

andposteditonallthe<br />

FacebookgroupsI’min.People<br />

likedandsharedandthat’show<br />

itgotquitealotoflikes.I<br />

startedwithcustomerspaying<br />

whattheywanted,likea<br />

donation,thenImademyown<br />

pricelistgoingbywhatthey<br />

werepaying.<br />

“Theresponsehasbeen<br />

amazingwithmanymore<br />

peoplegettingintouchand<br />

somecustomerspaidwaymore<br />

thantheyneededto.”<br />

Kyeisenjoyingrunninghis<br />

businessandprovidesarange<br />

ofservicesincludingcar,<br />

motorbikeandboatwashes<br />

aroundBarnstaple.<br />

■ DetailsonFacebookat<br />

Kye’sOdd-jobs<br />

6 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

HEADER TAXIS<br />

Bideford cab firm is back out on the road<br />

Lockdownsthreatenedto<br />

knockdownmanythriving<br />

businessesbuiltupoveryears,<br />

but,inBideford,NumberSix<br />

Taxisisfacingthechallenge<br />

headon.<br />

JulieBeck,whotookonthe<br />

originalbusinesswithher<br />

familyin1996,isonceagain<br />

theproprietorandisworking<br />

torebuilditafterbusinesscame<br />

toastandstillinthespring.<br />

Juliehasalwayshandledthe<br />

administration,buthasnow<br />

takenbackthereins.Sheis<br />

keentorestorethebusinessto<br />

success,especiallyinmemory<br />

ofherparentswhosupported<br />

thebusinessinitsearlyyears.<br />

Julieisachievingthiswitha<br />

hands-onapproach.<br />

“Icomeinandgetonwith<br />

it,”saysJulie.“Ihavemyown<br />

taxibadgesoIcanimprovenot<br />

onlyserviceforourcustomers<br />

butalsoforourdrivers.<br />

“Ileadbyexampleand<br />

wouldn’texpectpeopletodo<br />

whatIwouldn’tdo.”<br />

Afterthespringlockdown,<br />

Juliewasoneofthefirstdrivers<br />

toreturntowork –andwith<br />

thehelpofPaulaMutlu<br />

You’ve never needed to advertise more than you do now<br />

All plans include<br />

➤ 6 adverts (if selected)<br />

➤ 6 magazine listings<br />

➤ online listing<br />

➤ 6 mailed magazines<br />

➤ plus more<br />

The Number Six Taxis Team back on the road: (from left) Brian Day,<br />

Julie Beck, Paula Mutlu, Sandy Eldridge, Tony Garrett and Debbie Freeman<br />

answeringthephonefrom<br />

home–helpedrebuildfares<br />

fromfiveorsixadayto150.<br />

Sheisgratefultoherteam,who<br />

shedescribesasverygoodand<br />

alwayswillingtogotheextra<br />

mile.Thishashelpedthefirm<br />

reboundbyensuringcarswere<br />

outthere.<br />

“Wearegettingourname<br />

ourthereagain.Weareback,”<br />

confirmsJulie.<br />

Manyloyalcustomershave<br />

returnedtothefirm,ranging<br />

fromolderpeopletotheyoung<br />

andalotofvisitorsonholiday<br />

duringthesummermonths.<br />

Themajorityoflocal<br />

journeysarewithin15miles,<br />

butthefirmalsoundertakes<br />

regularlongerjourneysto<br />

airportsandhospitalsinBristol<br />

andExeter,TivertonParkway<br />

railwaystationandother<br />

destinations.Thefirmalsohas<br />

localauthoritycontracts,<br />

supportingschoolanddisabled<br />

customers,aswellasother<br />

commercialaccounts.<br />

Italsoprovidesthetaxi<br />

serviceavailablethroughthe<br />

dedicatedphonesinBideford’s<br />

supermarketsinAldi,Lidl,<br />

MorrisonsandTesco,and<br />

Advertise from just £30 a year with <strong>Business</strong> <strong>Action</strong><br />

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acceptsCo-optaxivouchersand<br />

theBridgeTrusttaxivouchers.<br />

Julieiscommittedtomaking<br />

NumberSixTaxisthebest<br />

serviceinthearea.This<br />

includesensuringcarsareclean<br />

andthatalldriverswearmasks.<br />

Itstaximanagementsystem<br />

enablesittotextcustomers<br />

withdetailsofthecarand<br />

drivercomingtopickthemup<br />

andalertsthemtoitsarrival.<br />

Customerscanalsotrackthe<br />

vehiclethemselves.<br />

Julieisbuildingonthefirm’s<br />

renewedsuccessbyinvestingin<br />

newvehiclesandacquired<br />

threenewcarsinthesummer.<br />

NumberSixTaxisisonce<br />

againafamilybusinesswith<br />

Julie’shusbandMarksourcing<br />

cars,sonJackproviding<br />

signwritingthroughhis<br />

businessinWoolsery,JCBeck<br />

SignsandGraphics,andson<br />

Samresponsibleformarketing<br />

andadvertising.<br />

“Iamenjoyingit,”addsJulie.<br />

“Ihaveverygoodstaffaround<br />

me,includingowner/drivers,<br />

drivers,controllersandescorts.”<br />

■ Details01237666666or<br />

number6taxi.co.uk<br />

Payment options<br />

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@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 7

Office supplies company<br />

introduces antimicrobial labels<br />

As well asitscomprehensive<br />

rangeofstationeryandoffice<br />

supplies,CombeMartin-based<br />

SouthWestOfficeSupplies<br />

alsoprovidesmasks,sanitiser,<br />

deskscreensandotherPPE.<br />

Oneofthelatestrangesthe<br />

companyisintroducingis<br />

Averyantimicrobialfilm.This<br />

issuppliedintheformof<br />

adhesivelabelswhichprotect<br />

againstbacteria,microbesand<br />

viruses.Thelabelshavebeen<br />

certifiedbyISO22196<br />

(measurementofantibacterial<br />

activityonplasticsandother<br />

surfaces);ISO21702<br />

(measurementofantiviral<br />

activityonplasticsandother<br />

surfaces);andASTMG21<br />

(fungaldefacementtest).<br />

Antimicrobiallabelsare<br />

suppliedinbothpermanent<br />

andremovableforms.<br />

Permanentlabelsarebest<br />

usedforapplicationswhere<br />

tightlycurvedsurfacesneedto<br />

beprotected(eg,doorhandles<br />

orbuttons).<br />

<strong>Business</strong>es in Devoncannow<br />

signupwiththenewSouth<br />

WestCyberResilienceCentre<br />

(SWCRC),establishedtohelp<br />

businessesandcharitiesprotect<br />

themselvesagainstcybercrime.<br />

Thepolice-ledinitiative,in<br />

partnershipwiththeprivate<br />

sectorandacademia,ispartof<br />

anetworkofcentresbeing<br />

establishedacrossEnglandand<br />

Walestoprovidebusinesses<br />

withafreelevelofsupport,and<br />

anaffordablewaytoaccess<br />

morebespokecybersecurity<br />

servicesandconsultancy.<br />

TheSWCRCoffersarange<br />

ofmembershipoptions<br />

dependingonthelevelof<br />

supportthatbusinessesneed.<br />

Coremembership,aimed<br />

specificallyatmicrobusinesses<br />

andSMEs,isfreeandprovides<br />

accesstoarangeofresources<br />

andtoolstohelpthemidentify<br />

theirrisksandvulnerabilities.<br />

CoreMembershipcomeswitha<br />

welcomepackfulloftoolsand<br />

tipsaswellasaccesstonational<br />

cybersecurityguidance,and<br />

regularupdates.<br />

TheSWCRCoffersarange<br />

ofpaidmembershipoptions<br />

whichalsocomewithachoice<br />

Removablelabelsarebest<br />

usedforapplicationswhere<br />

cleanremovabilityis<br />

important(eg,touchscreens).<br />

Theycanalsobeusedto<br />

protectflatandlargesurfaces<br />

(eg,desks,books,notebooks).<br />

Thelabelsprotectagainst<br />

bacteria,microbesandviruses<br />

throughtheiractive,non-toxic<br />

component,whicheradicates<br />

theconditionsthatbacteria<br />

andmicrobecellsneedto<br />

survive,divideandduplicate.<br />

Virusesusebacteriaor<br />

microbesasahostsoby<br />

killingthehostthe<br />

antimicrobiallayeralsostops<br />

spreadofviruses.Theproduct<br />

becomesactiveassoonasitis<br />

appliedandremainseffective<br />

foruptofiveyearswhen<br />

maintainedcorrectly.<br />

SouthWestOfficeSupplies<br />

willhappilyprovidefulldetails<br />

oftheseandallotherproducts<br />

fromitsextensiverange.<br />

■ Details01271889337or<br />

swofficesupplies.co.uk<br />

Mark Moore, director, SWCRC<br />

HEADER NEWS<br />

Cyber Resilience Centre<br />

to protect businesses<br />

ofcybersecurityservices<br />

includingahalf-daystaff<br />

awarenesssessionanda<br />

regionalquarterlybriefingon<br />

currentcyberthreats.<br />

MarkMoore,directorofthe<br />

centre,isasuperintendentwith<br />

DevonandCornwallPolice<br />

withmorethan25years’<br />

experience.Thisincludes<br />

responsibilityformanaging<br />

policeresponsestohigh-risk<br />

andprotractedincidents,<br />

latterlyoverseeingpolicingin<br />

Homeware gifts available online<br />

Poppy-Lea Price discusses The Sign Maker’s new gift range<br />

“Christmas is a busy timeat EnglishPewtercompany.The<br />

TheSignMaker,aslotsof itemsaredivinewithsomething<br />

peopleliketopurchasehouse tosuiteveryone.<br />

signsasgiftsforlovedones. Asateam,wehavereally<br />

Keepinginwiththegifttheme, enjoyedaddingnewproductsto<br />

thisyearwedecidedtoextend ourgiftrangeandhavelovedto<br />

ourrangeandstockmore seewhichitemsflyoftheshelf<br />

handygiftitemsonoursite. first.Everythingcanbeordered<br />

Giftsincludehomeware fromthecomfortofyourhome<br />

itemssuchasbeautifulcastiron throughouronlineshopandbe<br />

bells,doorknockers,smartcoir deliveredtoyourdoor.<br />

doormatsandmore.Pluswe Foranyonelookingforstaff<br />

havealovelyrangeof gifts,wecanofferdiscountsfor<br />

personalisedgifts.Oneofour largerteamorders.”<br />

favouriteadditionsisour ■ Details01769561355or<br />

EnglishPewterrangefromThe sign-maker.net<br />

Ross Brown, head of cyber<br />

and innovation, SWCRC<br />

theareaofExeter,EastandMid<br />

Devon.Markhasalsoworked<br />

asaconsultanttopoliceforces<br />

acrossthecountry,and<br />

managedtheteamwhich<br />

overseesinitialresponseto<br />

everyreportedincidentinthe<br />

DevonandCornwallforcearea.<br />

Marksays:“Iam<br />

enormouslyexcitedtohave<br />

beenaskedtobringthe<br />

SWCRCintobeingandleadon<br />

thisinnovativepartnership<br />

aimedattacklingthehuge<br />

threatthatiscybercrime.We<br />

knowthatanysystemisonlyas<br />

strongasitsweakestlink,and<br />

thatiswhywewanttohelp<br />

improveprotectionfor<br />

networksandsupplychains<br />

acrosstheSouthWest.<br />

“Cybercrimeisarisktoall<br />

business,butwithsomesimple<br />

changes,theycansignificantly<br />

reducetheirchanceoffalling<br />

victimtoit.Itneedn’tbescary,<br />

complexorunmanageable,and<br />

weareheretohelppeople.<br />

“TheSWCRCbrings<br />

togethertheexpertiseoflaw<br />

enforcement,privateindustry<br />

andacademia,working<br />

togethertodeliverfreeand<br />

affordableservicestohelp<br />

businessesmitigatetheircyber<br />

securityrisks.”<br />

MarkisjoinedbyRoss<br />

Brown,adetectiveinspector<br />

appointedasheadofcyberand<br />

innovationfortheCRC.<br />

TheSWCRCisfundedby<br />

theNationalPoliceChiefs’<br />

CouncilCyberCrime<br />

Programme,whichsecured<br />

Governmentfundingto<br />

establishanetworkofCRCs<br />

acrossEnglandandWales.<br />

■ Detailsswcrc.co.uk<br />

8 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

MANUFACTURING HEADER<br />

Manufacturer invests for the future<br />

All businessescurrentlyface<br />

manychallenges,butwhere<br />

therearechallengesthereare<br />

alsoopportunities.<br />

SmartManufacturing,<br />

basedonClovellyRoad<br />

IndustrialEstate,Bideford,is<br />

respondingtothesechallenges<br />

witha£350,000investment<br />

programmetofullyequipit<br />

forthefuture.Thisincludesa<br />

verticalmillingcentre(VMC)<br />

andCNClatheandbarfeeder<br />

alreadyinstalled,whilethe<br />

largestpowdercoatingfacility<br />

inNorthDevonisscheduled<br />

forinstallationin<strong>2021</strong>.This<br />

followsaprevious£500K<br />

investmentinCNCprecision<br />

lasercuttingequipmentthree<br />

yearsago.<br />

High quality stainless steel<br />

SmartManufacturingwas<br />

startedbyMartinMurchin<br />

1986.Hehadthepresent<br />

factorybuiltin1989andit<br />

nowcomprisesan800square<br />

metrefacilitywithafurther<br />

400squaremetresrecently<br />

addedasadedicated‘clean’<br />

assemblyfacility.<br />

Manufacturer and apprentice<br />

recognised by awards<br />

HepcoMotion,aworldleader<br />

inmanufacturingautomation<br />

components,hasbeen<br />

recognisedinregionalawards<br />

organisedbyMakeUK,the<br />

manufacturers’organisation.<br />

HepcoMotionwonthegold<br />

awardintheDeveloping<br />

FutureTalentcategory,while<br />

ImadeddinRazzoukEl-<br />

Attrach,20,wasrunner-upin<br />

theEngineeringApprentice:<br />

RisingStarcategory.<br />

Imadeddin,ahigher<br />

engineeringapprenticeatthe<br />

companywaspraisedforhis<br />

supportforlocalcharitiesand<br />

promotinganearlyinterestin<br />

STEMsubjects.<br />

Commentingon<br />

HepcoMotion’saward,the<br />

judgessaid:“Thiscustomerdrivenworkforcefocusedon<br />

aninclusivelearningculture<br />

viaaTrainingAcademyanda<br />

learningmanagementsystem.<br />

“Theyfocusedonoff-thejobtrainingforthe<br />

Shaun McQuillan, production director at Smart Manufacturing,<br />

demonstrates the company’s new CNC Vertical milling centre<br />

Martinalsobuiltthe<br />

company’sreputationfor<br />

manufacturinghighquality<br />

stainlesssteelproductsfor<br />

foodandpharmaceutical<br />

clients,aswellasarchitectural<br />

andindustrialproductssuchas<br />

handrails,balconies,staircases,<br />

HVACandpipework.<br />

SmartManufacturingcan<br />

machineasinglepartorhigh<br />

volumesofunitsforUKand<br />

internationalcustomers.<br />

apprentices,anddevelopedan<br />

ambassadornetworkto<br />

connectwithschoolsand<br />

collegestoimprovethetalent<br />

pipeline.<br />

“Imadeddinisaclear<br />

exampleofthefinesuccess<br />

storytheacademyis<br />

developing.”<br />

JimDavison,region<br />

directorforMakeUKinthe<br />

South,said:“Theseawardsare<br />

atestamenttothedynamic<br />

companiesandindividuals<br />

workingwithinengineering<br />

andmanufacturing.<br />

“Thesectorhasbeenatthe<br />

heartofdeliveringduringthe<br />

crisisandaswere-buildour<br />

economytherewillbeabright<br />

futureforcompaniesand<br />

individualsthatmakethe<br />

mostoftheirtalent.”<br />

HepcoMotionwillprogress<br />

tothenationalfinalsto<br />

competeagainstotherregional<br />

winnersacrosstheUK.<br />

■ Detailshepcomotion.com<br />

ShaunMcQuillan,Martin’s<br />

eldestson,joinedthecompany<br />

13yearsagoandafterahandsonintroductiontoproduction,<br />

movedtobusiness-to-business<br />

salesforfouryearsbefore<br />

returningtothefactoryas<br />

productionmanagerandnow<br />

productiondirector.<br />

Martinsaysthisyearhas<br />

beenverybusyforSmart<br />

Manufacturing,especiallyfor<br />

pharmaceuticalclients.<br />

IT developer releases new<br />

UK manufacturing software<br />

Barnstaple-basedLineal<br />

SoftwareSolutionsLtdhas<br />

launchedanewsoftwaresuite<br />

forthemanufacturingsector.<br />

SQLWorksisaMaterial<br />

RequirementsPlanning(MRP)<br />

platformthatcangaugefuture<br />

demandforproducts,purchase<br />

stockintelligently,andcontrol<br />

theirmanufacturingprocesses.<br />

LinealSoftware,which<br />

servesUKandinternational<br />

customers,hashiredextra<br />

softwaredeveloperstomeet<br />

demandforthenewversion.<br />

MikeMatthews,Lineal’s<br />

managingdirector,comments:<br />

“Thisisaterrificnewleap<br />

forwardforourSQLWorks<br />

software.Thenewreleaseisour<br />

mostadvancedversion,and<br />

introducespowerfulnew<br />

manufacturingandlogistical<br />

controltoourexistingbusiness<br />

managementtools.”<br />

Thesoftwarealsointegrates<br />

withotherpopularbusiness<br />

applications,includingCRM,<br />

Itcurrentlyemploys22staff<br />

directly,whoaresupplemented<br />

byuptoeightcontractorsat<br />

anytime.Aftertheinstallation<br />

ofthepowdercoatingfacility,<br />

Shaunislookingtoincrease<br />

numbersfurtherandalsotake<br />

ononeortwomoreapprentices<br />

in<strong>2021</strong>.<br />

Aswellasitsinvestmentin<br />

equipment,Smarthasformed<br />

aKnowledgeTransfer<br />

Partnershipwiththe<br />

UniversityofExeter,which<br />

involvesastudentworkingin<br />

thebusinesstoapplyacademic<br />

methodstosolvingbusiness<br />

issues.Thisinvolvestracking<br />

ordersastheyareprocessed<br />

ontheshopfloortoidentify<br />

bottlenecksandthen<br />

developingsolutions.<br />

Thisapproachtoimproving<br />

businessprocessescombined<br />

withitsinvestment<br />

programmestrengthensSmart<br />

Manufacturing’sresilienceina<br />

changingglobalenvironment<br />

andequipsitwiththetoolsto<br />

maintainitssuccess.<br />

■ Details01237471977or<br />

smart-manufacturing.co.uk<br />

accounting,stockand<br />

warehousemanagementand<br />

documentmanagement.<br />

Thesoftwareteambelieves<br />

theabilityforusersto<br />

automaticallycomplete<br />

importantengineeringtasks–<br />

suchasimportingnewlydesignedassemblies(BoMs),<br />

capacityplanning,updating<br />

partcostsandforecastingfuture<br />

production–willbepopular<br />

withBritishmanufacturers.<br />

“Post-lockdown,manyfirms<br />

willbedoingsomeserious<br />

soul-searchingaboutwhether<br />

theirsystemsarereallyupto<br />

scratch.Ifyoucan’tinnovate<br />

thenyou’reatadeadend,and<br />

modernisationwillbean<br />

importantpartoftheUK’s<br />

economicrecovery.<br />

“Smallandmedium-sized<br />

businessesneedaproviderwho<br />

will‘takeownership’oftheir<br />

painpoints,solvethese,and<br />

deliverbetterbusinessresults.”<br />

■ Detailslineal.co.uk<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 9

HEADER NEWS<br />

It’snotjustthespiritof<br />

Christmasthat’saliveinNorth<br />

Devon.Withfestiveevents<br />

cancelledandforcedtoclose<br />

inthesecondlockdown,<br />

Ilfracombe’sSwissCottage<br />

Cafétookactiontolift<br />

everyone’sspiritsbyswitching<br />

onitsChristmasdecorations<br />

inNovember.Thecafé,<br />

renownedforitscakes,even<br />

dresseditsworking<br />

mechanicalblacksmiths–<br />

worthavisittothehighstreet<br />

tosee–inChristmashats.<br />

“Thesummerwasverykind<br />

tous,alsoaidedbygoodhigh<br />

streetweather,”saysowner<br />

BradleyBarton.<br />

“Duringthefirstclosure,<br />

Times they are a-changing<br />

andClarityCopiersischanging<br />

withthem.Withitslocaloffice<br />

inBarnstapleandheadofficein<br />

NewtonAbbot,ClarityCopiers<br />

hasbroadeneditsrangeof<br />

productsandservicestomatch<br />

whatcustomersneedtoadapt<br />

andmoveforward.<br />

Clarity’sPaulO’Briensays<br />

flexibilityisthekeytosupport<br />

office,home,mobileandcloudbasedworking,soClarity’snew<br />

offeringsprovideeverythingto<br />

Café brings lockdown<br />

cheer to Ilfracombe<br />

wereassessedeverypartofthe<br />

business.Ihadagoodlookat<br />

thecakes.Wearealwaystrying<br />

tobetterourselvesandIfelt<br />

wecouldupourgame,gothat<br />

oneextrastep,which<br />

hopefullywesucceeded.<br />

“Wealsoexaminedthe<br />

menu,scaledbackandfocused<br />

onthemorepopularlines.We<br />

helpeveryonewhereverthey<br />

areworking.<br />

Space and time at a premium<br />

Withthesmallestfootprint<br />

availableonthemarket,the<br />

newSharpBP-30C25A3colour<br />

MFP(multifunctionprinter)<br />

offersarangeofdeployment<br />

optionsduetoitsmodular<br />

design.Withadaptablefeatures<br />

forconnectedteams,ithas<br />

enhancedsecurity<br />

featuresanditssuperior<br />

functionalityenables<br />

flexibleworkingsothat<br />

groupscancomplete<br />

everydaytasksquickly<br />

andeasily.<br />

alsoalteredouropening<br />

hours.Alotoftrialanderrors,<br />

butallthishasmadeapositive<br />

impactandwearefarmore<br />

efficientnowthanweever<br />

havebeen.<br />

“About70%ofourregular<br />

customershavereturned,and<br />

wehavegainednewones,<br />

whichisverynice.<br />

Changing with the times<br />

WhereonlyA4isneeded,<br />

Clarityisnowabusiness<br />

partnerwithLexmark,giving<br />

customersanevenwiderchoice<br />

ofmorethan20modelstosuit<br />

almostallrequirements,<br />

whetherprintonlyorprint/<br />

copy/scan.<br />

Formobileandcloud-based<br />

applications,mostofthenew<br />

Clarityrangeoffersseamless<br />

integrationforsecure,<br />

productive,functionalworking.<br />

TheproductsinClarity’s<br />

newrangearenotjustprinters,<br />

copiersandscanners,butcan<br />

alsoprovidepowerful<br />

workhubs,offeringusersa<br />

choiceofappstomaximise<br />

theirproductivity.<br />

Maintaining service<br />

Pauladdsthatsomethings<br />

shouldneverchange,whichis<br />

“Duringthesummer,itwas<br />

unclearwhetherCombe<br />

Christmaswouldbeon,sowe<br />

decidedtogobigwiththe<br />

lights.Thefeedbackhasbeen<br />

mostwonderful.<br />

“Re-openingin<strong>December</strong>,<br />

weareplanningournormal<br />

runinwithafestivemenu,<br />

Christmaslunches,Christmas<br />

cakesandmincepies.We<br />

wouldliketodomorebutfeel<br />

restrictionswillbeagainstus.<br />

“Again,thissecond<br />

lockdownhasmadeusthink,<br />

andwehavesomeinteresting<br />

plansfortheNewYear.”<br />

■ Details01271864433or<br />

SwissCottageCafeonFacebook<br />

whyClarityneverlosessight<br />

thatserviceandtechnical<br />

supportarekeyinmaintaining<br />

performance,qualityand<br />

keepingdowntimetoa<br />

minimum.Clarityisproudthat<br />

duringbothlockdownsitsteam<br />

havecontinuedtosupportall<br />

theircustomers.<br />

■ Details01271374061or<br />

claritynorthdevon.co.uk<br />

10 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

AWARDS HEADER<br />

business<br />

ACTION AWARDS<br />

<strong>2021</strong><br />

North Devon’s independent business awards<br />

Recognising your excellence!<br />

In 2019,we–AlanWilliams<br />

andRobertZarywacz–<br />

discussedthepossibilityof<br />

holdingbusinessawardsfor<br />

NorthDevonthatwere<br />

independent,transparentand,<br />

mostimportantly,fair.<br />

In<strong>2020</strong>,wedidit,managing<br />

tocompletetheawards,evenif<br />

theannouncementofthe<br />

winnerswasonlineratherthan<br />

inperson.<br />

In<strong>2021</strong>,NorthDevon’s<br />

independentbusinessawards<br />

returntorecognisethe<br />

excellence,ingenuity,<br />

commitmentandresilienceof<br />

thearea’sbrilliantbusinesses.<br />

Dazzling awards event<br />

In<strong>2021</strong>,wearedeterminedto<br />

hostadazzlingliveawards<br />

eventwherenotonlywillthe<br />

winnersofthe<strong>2021</strong>awardsbe<br />

announced,butalsothe<strong>2020</strong><br />

winnerswillfinallyreceivethe<br />

fullrecognitiontheydeserve.<br />

Wehopewewillbeableto<br />

makethisthebignetworking<br />

eventthatwehadplannedfor<br />

thisyear.<br />

Why enter the awards?<br />

Thepurposeoftheawardsisto<br />

recognisetheachievementsof<br />

businessesacrossNorthDevon<br />

andtopromotethewinners,<br />

finalistsandallbusinessesboth<br />

locallyandtorelevant<br />

audiencesfurtherafield.<br />

Ouronlinemagazines<br />

announcingour<strong>2020</strong>finalists<br />

andwinnersandourvideo<br />

announcementsreceived<br />

thousandsofviews.<br />

Wecontinuetofeatureour<br />

winnersinissuesofthe<br />

magazine–seepage15for<br />

<strong>2020</strong> NORTH DEVON BUSINESS AWARDS WINNERS<br />

NorthDevon<strong>Business</strong>oftheYear<strong>2020</strong><br />

TheClovellySoapCompany<br />

BestEmployer–TerraceTapas&WineBar<br />

BestRetailer–IlfracombeChocolateEmporium<br />

<strong>Business</strong>-to-<strong>Business</strong>Excellence–BrandLanterns<br />

ConsumerServiceExcellence–SHEDS4you<br />

Digital&OnlineAchievement–ABSEAServices<br />

ExcellenceinConstruction–AdvancedScaffolding<br />

ExcellenceinHospitality&Tourism–TheRoyalGeorge<br />

HighestAchievingLearner–TaylorPhelps<br />

ofTerrace&TapasWineBar<br />

MadeinNorthDevon–TheClovellySoapCompany<br />

OutstandingNew<strong>Business</strong>–BrandLanterns<br />

YoungEntrepreneur–ThomasBedfordofUKHardwoods<br />

BUSINESS-ACTION.CO.UK/AWARDS<br />

coverageoftheRoyalGeorge,<br />

Appledore,winnerofour<br />

ExcellenceinHospitalityand<br />

TourismAward.<br />

Winnersalsoreceive<br />

advertisingandlistingsinthis<br />

magazineandonline.<br />

Thank you<br />

Wefeelthat,withthe<br />

challengeseveryonehashadto<br />

facein<strong>2020</strong>,somany<br />

businessesdeservetowinan<br />

awardfortheirresponsetothe<br />

situation,theirachievementsin<br />

verychallengingtrading<br />

conditionsandtheirsupport<br />

forourcommunities.<br />

The<strong>Business</strong><strong>Action</strong>North<br />

Devon<strong>Business</strong>Awardsare<br />

heretosaluteyouandsay<br />

‘thankyou’.<br />

Who can enter awards?<br />

Anybusinesslocatedinor<br />

operatinginNorthDevonis<br />

SPONSOR AN AWARDS CATEGORY<br />

The<strong>Business</strong><strong>Action</strong>NorthDevon<strong>Business</strong>Awardswouldnotbe<br />

possiblewithoutourgeneroussponsors,towhomwearevery<br />

grateful.Asasponsor,youreceivemagazineadvertising,listingsin<br />

printandonline,promotiononsocialmedia,editorialcoverage,<br />

andthehonourofannouncingthewinnerofyourcategoryatthe<br />

awardsevent.Tosponsoranaward,pleasecallAlanWilliamson<br />

07970671192oremailadverts@business-action.co.uk<br />

invitedtoentertheawards.<br />

Entrantscanbebusinesses<br />

ofanysize,fromsoletradersto<br />

largebusinesses,andcan<br />

operateinanysector.Wewant<br />

toseeentriesfromeverysize<br />

andtypeofbusiness.<br />

Don’t think you’ll win?<br />

Ifyoudon’tthinkyou’vegota<br />

chanceofwinning,you’re<br />

preciselythebusinesswewant<br />

toenter.<br />

Manyofourwinnerswere<br />

totallysurprisedtowin.Size<br />

doesnotmatter.Sectordoes<br />

notmatter.Whatmattersis<br />

yourentryandyourabilityto<br />

impressourjudges,allofwhom<br />

runindependentbusinesses<br />

andunderstandthechallenges<br />

andtheupsanddownsof<br />

runningabusiness.<br />

Anddon’tworryifyou’ve<br />

neverenteredanawardbefore.<br />

Weprovideresourcesand<br />

adviceonhowtopresentyour<br />

businesstobesteffectinyour<br />

awardsentries.<br />

Watch for awards launch<br />

Withnoprevioustrackrecord,<br />

wewerethrilledtoreceive<br />

morethan100entriesforour<br />

firstawardsin<strong>2020</strong>andwe’re<br />

lookingforevenmorein<strong>2021</strong>.<br />

Lookoutforthelaunchof<br />

oursecondawardsin<strong>January</strong>.<br />

Ourwebsitewillgivefulldetails<br />

ofawardscategories–lookout<br />

fornewones–andcriteria,and<br />

youcanenteronline.<br />

Goodlucktoeveryoneand<br />

welookforwardtoreceivingall<br />

yourentriesandcelebratingthe<br />

excellenceofbusinesses<br />

throughoutNorthDevon.<br />

■ business-action.co.uk/awards<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 11

north<br />

devon<br />

businessACTIVISTS<br />

QI have moved<br />

my business<br />

back home,<br />

what insurance<br />

cover do I need?<br />

A Oneofthekeythingsto<br />

keepinmindwhenit<br />

comestoyourhomeinsurance<br />

andworkingfromhomeisthe<br />

natureoftheworkthatyou<br />

carryout.Homeinsurers<br />

usuallybuildcoverintotheir<br />

policytocoverbusiness<br />

equipmentsuchascomputers<br />

andprintersthatareownedby<br />

thehomeownerbutnot,for<br />

example,equipmentprovided<br />

toanemployeetoworkfrom<br />

home.Thisequipmentwould<br />

needtobeinsuredbythe<br />

businessthatownsit.<br />

Ifyoumanufactureathome,<br />

haveanyemployeesand/or<br />

visitorstoyourhomeaspartof<br />

doingbusinessorstore<br />

businessstockathome,you<br />

mayneedtoconsider<br />

additionalcovers.Thesemay<br />

include:<br />

Publicliabilityinsurance–<br />

Publicliabilityinsurancewill<br />

providecoverifyourbusinessis<br />

heldresponsibleforinjuryor<br />

propertydamagecausedtoa<br />

Q<br />

Should<br />

INSURANCE<br />

Kevin Cobbledick<br />

Director<br />

Together Insurance Solutions<br />

t: 01271 347147<br />

w: togetherinsurancesolutions.co.uk<br />

memberofthepublicoraclient.<br />

Professionalindemnity<br />

insurance–thisvaluablecover<br />

forthosewhoprovideadvice,<br />

servicesordesigns,will<br />

typicallycoveryouifyour<br />

businessissuedbyaclientfora<br />

mistakethatyouhavemade.<br />

Employers’liability<br />

insurance–ifyouemployany<br />

staffthenemployers’liability<br />

insuranceisalegalrequirement<br />

intheUK.<br />

Themostimportantthing<br />

todoistocheckyourexisting<br />

homeandbusinesspolicy<br />

coversanddiscussspecific<br />

requirementswithyour<br />

insurer/broker.<br />

MANAGEMENT ACCOUNTS<br />

I<br />

register for<br />

VAT?<br />

A Ifyoursalescometomore<br />

than£85,000inany12<br />

monthperiodyoumustregister<br />

forVAT.Butifsalesareless<br />

thanthistheanswerisvery<br />

specifictowhatkindof<br />

businessyou'rein:<br />

➤ Whoareyour<br />

customers?<strong>Business</strong><br />

customerscanreclaimVAT<br />

ontheirpurchasessoadding<br />

VATtoyoursaleswillnot<br />

makeanydifferenceto<br />

them.Consumersonthe<br />

otherhandcannotreclaim<br />

VATsoitwillincreaseyour<br />

priceby20%.Thisisoften<br />

crucialtoyourprofitability,<br />

Susie Kevern<br />

Chartered Management Accountant<br />

PoundLane<br />

t: 07801 199671<br />

w: poundlane.co.uk<br />

QWhere can I<br />

find<br />

information<br />

about exporting?<br />

A Signupforgov.uk<br />

updates:itisimportant<br />

thatyoureceiveand<br />

understandthemostrelevant<br />

andup-to-dateinformation.<br />

Signuptoreceiveupdatesas<br />

theyareissued.<br />

➤ Recognisethatthereare<br />

differentprovidersof<br />

advice:AswellasDIT,<br />

ChambersofCommerce<br />

andInstituteofExport<br />

thereareanumberof<br />

independentadvisors,like<br />

InternationalTradeMatters<br />

whooffertrainingsupport,<br />

projectdeliveryandadvice.<br />

➤ LookatFundingoptions:<br />

HMRChaveanumberof<br />

companiesthathavebeen<br />

recognisedasprovidersof<br />

trainingthatcanbefully<br />

fundedfortheir<br />

preparationsforBrexit<br />

transitionand<br />

implementation.<br />

➤ Recognisethatyouor<br />

someoneactingforyouwill<br />

especiallyifsomeofyour<br />

competitorsmaynothaveto<br />

chargeVAT.<br />

➤ Whatdoyousell?VATon<br />

essentialitemsischargedat<br />

0%.Soifyousellfoodor<br />

drink(nothotfoodor<br />

alcoholicdrinks),books,<br />

newspapers,childrens'<br />

clothesandsomeother<br />

productsVATwillmakeno<br />

differencetotheprice.<br />

➤ Whatdoyoubuy?Ifyou<br />

alreadypayVATonyour<br />

purchasesyoumaybebetter<br />

offifyoucanreclaimVAT.If<br />

yourcostsaremostlywages<br />

thenyoumaynotbe.<br />

➤ WhatdoIneedtodoifI<br />

register?IfyouthinkVAT<br />

registrationisrightforyour<br />

business,thenyouneedan<br />

accountant’sadvice.Keeping<br />

goodrecordsisessential,<br />

alongwithmakingsureyou<br />

knowthedeadlinesfor<br />

reportingandpayingHMRC.<br />

INTERNATIONAL TRADE<br />

Linda Middleton-Jones<br />

Founder<br />

International Trade Matters<br />

t: 01398 332881<br />

w: internationaltradematters.com<br />

beneededtoprovide<br />

Customsdeclarationsifyou<br />

export,from1<strong>January</strong><strong>2021</strong>.<br />

➤ ChecktheUKTariffto<br />

understandimporttariffs<br />

toUK,checktheEUtariff<br />

tounderstandthetariffsfor<br />

exportstothe27remaining<br />

countriesoftheEU.<br />

InternationalTradeMattersis<br />

pleasedtoannouncethatit<br />

willbeworkingwithNorth<br />

DevonPlusonidentifyingthe<br />

readinessofcompaniesin<br />

dealingwithEUcustomers<br />

andsuppliersfrom<strong>2021</strong>.<br />

AsurveyacrossNorth<br />

Devonwillbeissuedon<br />

1<strong>December</strong>.<br />

Who can<br />

you ask?<br />

<strong>Business</strong> owners are not ‘born’<br />

and must learn how to run a<br />

business as they go along. It’s not<br />

always clear who to ask when we<br />

have questions about what to do.<br />

Thank you to our <strong>Business</strong><br />

Activists for offering their time<br />

and expertise to answer your<br />

questions.<br />

We publish their contact details,<br />

as they are also happy to talk<br />

through general enquiries and<br />

offer guidance, although will<br />

charge when you require them to<br />

give specific professional advice.<br />

IMPORTANT: The answers on<br />

these pages are intended as<br />

general information. You should<br />

seek specific professional advice<br />

before taking any action in<br />

relation to your own business.<br />

12 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

Q&A ~ your business questions answered<br />

north enterprise<br />

growth<br />

devon<br />

news<br />

innovation<br />

& views<br />

QI‘m in business<br />

but don’t use<br />

an accountant.<br />

Do I need one?<br />

A Theoldadagesaidan<br />

accountantcovershisfees<br />

bythetaxesyou’dsave.<br />

Itisnotalwaystrue–some<br />

‘accountants’onlyseemto‘do<br />

thebooks’anddon’toffer<br />

dynamicplanninghelpingyou<br />

optimiseyourbusinessand<br />

finances;theymayanswer<br />

specificquestionsbutdonot<br />

necessarilymakesuggestionsto<br />

improveyourbusiness<br />

dynamics!<br />

However,manyinbusiness<br />

filetheirownTaxrecords,<br />

thinkingtheysavemoneyasa<br />

result.However,thatisusually<br />

notthecase.Yes,absolutelyyou<br />

shoulddoyourbasicbookkeepingandnotpayan<br />

accountanttotidyyour<br />

paperwork–that’sdifferent!<br />

Forourclients’financial<br />

affairs,weofferconstructive<br />

ideastobolstertheirfinancesto<br />

ensuretheykeepmoreoftheir<br />

hard-earnedmoneyfor<br />

themselves.Forour<br />

accountancyandtaxplanning<br />

services,yes,itmightcostsome<br />

BUSINESS FINANCE<br />

Philip Milton<br />

Managing Director<br />

Philip J Milton & Company plc<br />

t: 01271 344300<br />

w: miltonpj.net<br />

hundredsofpounds(morefor<br />

largerandsophisticatedclients<br />

withmoretogain)butifyou<br />

don’tknowthingslike<br />

allowancesforusingyourhome<br />

foryourbusiness,employing<br />

yourspouseandfunding<br />

pensionsforthem,bank<br />

charges’optimisation,using<br />

financialplanningtoolslike<br />

pensionsforyoursavings,<br />

NationalInsurancenuances,<br />

etc,youcouldbelosing<br />

thousands,nothundreds<br />

annually.Andnoadviser<br />

knowseverything–regardless<br />

ofwhattheythink.<br />

QA number of my staff need to shield or<br />

stay at home due to COVID, but I still<br />

have business deadlines I need to<br />

meet – how can I get around this?<br />

A Firstandforemost,the<br />

wellbeingofyour<br />

permanentstaffisofthe<br />

upmostimportance.With<br />

governmentschemes,your<br />

staffareabletoshieldathome<br />

withlittletonoriskofjobloss.<br />

However,youarestill<br />

runningabusinessandthere<br />

isstillworktobedone.Thisis<br />

whereaflexibletemporary<br />

workforcecanbeofgreat<br />

benefit.Usingtemporarystaff<br />

isafastandefficientwayof<br />

scalingupyourworkforceat<br />

shortnotice. Plus,tempscan<br />

usuallystartworkingwithina<br />

fewdays(oreventhesame<br />

EMPLOYMENT<br />

day!)—avoidinglongnotice<br />

periodsorinterviewprocesses.<br />

Youarealsoatlibertytostart<br />

andendtemporary<br />

assignmentsatyourwill,as<br />

demandseesfit.<br />

Peopletendtothinkoftemp<br />

workaslowerlevel/unskilled<br />

roles,buttherealityis<br />

temporaryworkerspossess<br />

manyskillsandthoselooking<br />

fortemporaryworkaredoing<br />

soformanydifferingreasons<br />

andcomefromallsectors,at<br />

alllevels.Theycanbeagreat<br />

assettoateam,bringingwith<br />

themvaluableskills,new<br />

perspectives,andfreshtalent<br />

Q<br />

<strong>Business</strong><br />

MENTAL HEALTH & WELLBEING<br />

will be tough in the months<br />

ahead. How can I stay positive and<br />

productive?<br />

A Remainingpositiveand<br />

productiveinthemonths<br />

aheadisgoingtorequirean<br />

increasedawarenessoftwo<br />

keyfactors:resilienceandselfcare,inequalmeasure.<br />

Resilienceincludes:Seeking<br />

outand/orincreasingthe<br />

supportiverelationshipswe<br />

havearoundussothatwecan<br />

askforhelpwhenneeded;<br />

Remainingsolution-focused<br />

inordertogainperspective,<br />

buildstrategies,planandact;<br />

Fosteringtenacitythrough<br />

persistenceandhavinga<br />

realisticoptimism;Being<br />

realisticaboutwhatis<br />

achievablewithingiven<br />

timeframesandpossible<br />

restrictionsandacceptingthat<br />

someareasofyourbusiness<br />

maybeforeverchanged;<br />

Focusingonthepositives–<br />

ratherthankeepinga‘ToDo’<br />

listonyourdesk,keepa‘Done’<br />

listthatyouwriteattheendof<br />

eachday.You’llbesurprisedat<br />

whatyou’veachieved!<br />

Self-careincludes:Taking<br />

regularbreaks,wherewedon’t<br />

thinkaboutorfocusonwork;<br />

Lookingafterourselvesboth<br />

Kelly Smith<br />

Counsellor<br />

Devon Counselling Training<br />

t: 07522 841009<br />

w: devoncounsellingtraining.co.uk<br />

physicallyandmentally–<br />

eatingwell,restingwhen<br />

needed,havingagoodsleep<br />

patternandkeepingactive;<br />

Ensuringthatwedonot<br />

becomeallconsumedwith<br />

work.Nowisagoodtimeto<br />

reassessyourwork/life<br />

balance;Participatingin<br />

activitiesthatbringusjoy–<br />

socialising,exercising,relaxing.<br />

AsConfuciussaid,“Ifyou<br />

arepositive,you’llsee<br />

opportunitiesinsteadof<br />

obstacles”,seethistimeasan<br />

opportunitytochangeforthe<br />

betterandtakegoodcareof<br />

yourselfintheprocess.<br />

Ask the Activists<br />

Send business questions you have by email to<br />

ask@business-action.co.uk<br />

tokeepthingsmoving.For<br />

example,interimmanagersare<br />

oftensoughttofillthegapin<br />

criticalmanagementsituations.<br />

Atempworkforceallows<br />

youtoaddstaffwithout<br />

increasingyourpermanent<br />

headcountandcosts.Hourly<br />

ratesareusedratherthana<br />

salaryandthecostsofbenefits,<br />

companyperksandtraining<br />

willbedramaticallyreduced<br />

—maybeeveneliminated.<br />

Plus,youcanhiremultiple<br />

tempstocoverspikesin<br />

demand/coverofpermanent<br />

staff,withnolong-term<br />

commitment.<br />

Jayla Wilcox<br />

Managing Director<br />

Simple Recruitment<br />

t: 01237 439500<br />

w: simplerecruitmentltd.co.uk<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 13

LYNTON NEWS<br />

Click for the affordable professional marketing you need<br />

Z A R Y W A C Z<br />

1 x article<br />

or blog<br />

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£275 * £250 *<br />

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Press the button at pressme.co.uk<br />

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Lynton stores adapt to challenges<br />

Churchill HouseonChurch<br />

Hill,Lyntonisanoutdoorand<br />

lifestyleshoprunbyJulie<br />

Smythsince1995.Forthe<br />

previous25years,Julie’s<br />

parentshadrunitasa<br />

clothingstore.Julienowruns<br />

ChurchillHouseandWillow,a<br />

giftstoreonQueenStreet,<br />

withherdaughterClaire.<br />

Churchill Housespecialisesinsellingand<br />

fittingwalkingboots.Italsostocksalarge<br />

rangeoflifestyleclothing,includingSeasalt,<br />

Joules,Mistral,WeirdFish,LilyandMeand<br />

LazyJacksbrands.Manyuseeco-friendly,<br />

natural,organic,recycledandsustainable<br />

fabricsandshareethicalfairtradevalues.<br />

Willowsellsarangeofgifts,from<br />

Christmasdecorationsandstockingfillersto<br />

quirkygiftsandsocks,cookeryand<br />

children’sbooks,toys,eco-friendlybags,<br />

bottlesandcups,andalotmore.<br />

“Wearesupposedtobeinlockdown<br />

andthankfully,butalittle<br />

overwhelminglyIhaven’tstopped,”<br />

saysJulie.<br />

“Wearespendingourtimebuilding<br />

ourwillow-lynton.co.ukwebsite,<br />

whichhasdonereallywellandour<br />

saleshavebeenconsistent.”<br />

“AtthemomentwearebusywithBlack<br />

Fridaysales.ChurchillandWillowwillbe<br />

opensixdaysaweekupuntilandincluding<br />

ChristmasEve.<br />

“Weobviouslywon’tbeabletohostour<br />

latenightshoppingnightduetoCovid,sowe<br />

areopeningtheshopfrom10amto4.30pm<br />

andhavesaleoffersonourclothingin<br />

ChurchillHouse.”<br />

■ ShopforgiftsonlinewithWillow<br />

atwillow-lynton.co.uk<br />

■ Fordetailsofclothingand<br />

outdoorbrandsavailableat<br />

ChurchillHouse,visit<br />

churchillhouselynton.co.ukorcall<br />

01598752557<br />

14 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

1. What was your first job?<br />

Inschool,Iworkedinmylocal<br />

pub.Afteruniversity,Iworked<br />

insales.<br />

2. What is the best<br />

business advice you’ve<br />

ever received?<br />

Followyourpassion–itwill<br />

leadtoahappierlife.Havinga<br />

passionandsharingthat<br />

passionwithfellowcolleagues<br />

canbeapowerfulcombination<br />

thatcanleadtogreatsuccess.<br />

3. What do you enjoy most<br />

about business?<br />

Interactingwithmyteamand<br />

customers.<br />

4. What technology could<br />

your business never be<br />

without?<br />

Ourtablemanagement<br />

software–ithelpsminimise<br />

stressandimprovesefficiencies<br />

inthebusiness.<br />

5. Describe your business /<br />

management style<br />

Relaxedandopen.Iamvery<br />

engagingwithourseniorteam<br />

andstriveforexcellenceacross<br />

thebusiness–Ineverreally<br />

switchoff!<br />

INNEGLIGENCE<br />

THE HOT SEAT<br />

Garth Hughes of<br />

the Royal George<br />

Each issue we put a North Devon business personality in the hot seat<br />

and ask them 10 questions. This issue we asked Garth Hughes of the<br />

Royal George, Appledore and winner of <strong>Business</strong> <strong>Action</strong>’s Excellence<br />

in Hospitality and Tourism Award <strong>2020</strong><br />

Excellence in Hospitality and Tourism Award Winners:<br />

Garth and Sascha Hughes, owners of the Royal George, Appledore<br />

6. How do you go about<br />

personal development?<br />

We’vehadtolearnonthejobfor<br />

thepastfewyears.Ihavesought<br />

tofillanyknowledgegapsby<br />

approachingmyownnetwork<br />

orotherseasonedindustry<br />

professionalsforadvice.<br />

7. Is there anything about<br />

yourself that you want to<br />

change?<br />

Ihaveatendencytogetexcited<br />

aboutnewprojects–thiscan<br />

begreatasIcanbringlotsof<br />

energy,oralittledistracting<br />

sometimes!<br />

8. Social media: yes or no?<br />

Preferred network?<br />

Definitelyyes–Facebook,<br />

InstagramandTwitter.<br />

9. How do you wind down<br />

when not working?<br />

Ihavebeenknowntoenjoythe<br />

oddglassofwineathome;)<br />

10. Do you have a motto or<br />

favourite quotation?<br />

Keepyoureyeontheprize/<br />

Keeplookingforward.<br />

THE ROYAL GEORGE<br />

Datingbacktothelate1700s,<br />

theRoyalGeorgeisaGrade2<br />

listedpublocatedontheseawall<br />

withstunningviewsoverthe<br />

TawandTorridgeEstuary.<br />

Thebuildingwascompletely<br />

rebuiltandrefurbishedin2017<br />

intoacontemporarypub/<br />

restaurantovertwofloors,with<br />

fouren-suitelettingrooms,<br />

includingtwofamilyrooms<br />

andtwodoublerooms.Twoof<br />

theroomsaredog-friendly.<br />

Therestaurantcanserve<br />

morethan80peopleatone<br />

sittingand,foralfrescodining<br />

ingoodweather,thereisa<br />

gloriousterraceonthefirst<br />

floorthatoverlookstheEstuary.<br />

Therestaurantservesa<br />

modern,Britishàlacarte<br />

seasonalmenuthatchanges<br />

monthly,withdailyspecialsfor<br />

bothlunchanddinner.Weare<br />

allpassionateaboutthe<br />

provenanceandqualityofour<br />

largelylocalingredients.<br />

■ Details01237424138or<br />

trgpub.co.uk<br />

More awards wins and hampers from the Royal George<br />

Like all hospitalitybusinesses,<br />

theRoyalGeorgehashadto<br />

workwithinsevererestrictions<br />

in<strong>2020</strong>.However,ithas<br />

adapteditsservicesand<br />

achievedcontinuedsuccess.<br />

Aswellaswinning<br />

<strong>Business</strong><strong>Action</strong>’sExcellence<br />

inHospitalityandTourism<br />

Award<strong>2020</strong>,itreceiveda<br />

TasteoftheWestGoldAward<br />

intheDiningPubcategory<br />

for<strong>2020</strong>/<strong>2021</strong>.Theaward<br />

judgecommented:“Thiswas<br />

oneofthebestmealsIhave<br />

hadforalongtime.<br />

Exceptionalflavoursand<br />

texturesandtreatedwellby<br />

thekitchentogetthemall<br />

togetherontheplate.”<br />

TheRoyalGeorgehasalso<br />

beenselectedbytheSunday<br />

TimesasoneoftheirBest<br />

PlacestoStayintheUKfor<br />

<strong>2020</strong>.Itwasamongoneof15<br />

hotelsintheSouthWestand<br />

theonlyoneinNorthDevon.<br />

Thesesuccessesreflectthe<br />

hardworkbyalltheteamand<br />

newproductsandservices<br />

introduced.Thisincludesthe<br />

openingofTheLittleGeorge<br />

at20TheQuay,Appledore,<br />

whichoperatesasatake-out<br />

venueandprovidesatake-out<br />

menudeliveredwithinthe<br />

localarea.<br />

Anotheradditionisthe<br />

RoyalGeorge’sownChristmas<br />

hampersfeaturinganexclusive<br />

selectionofpaté,terrine,<br />

charcuterie,chutneys,nuts,<br />

shortbread,mincepies,<br />

honeycombandmore.Thereis<br />

alsoaCheeseLoveroptionas<br />

wellastheopportunitytoadd<br />

proseccoorwine.<br />

■ Seeregularupdatesat<br />

facebook.com/<br />

littlegeorgeappledore<br />

@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 15

Builders merchant giving<br />

away £6,500 to customers<br />

RGB Building Suppliesis<br />

supportinglocalindependent<br />

shopsandvoucherswithits<br />

‘SupportLocal’initiative.<br />

Thebuildersmerchantis<br />

givingaway£500worthof<br />

independentshopandvenue<br />

voucherseveryweekuntilthe<br />

endof<strong>January</strong>.EveryMonday<br />

until25<strong>January</strong><strong>2021</strong>,RGB<br />

willlaunchagiveawaywhere<br />

prizeswillinclude10£50<br />

voucherstospendatan<br />

independenthighstreetstore<br />

tohelpwiththecostof<br />

Christmaspresents,five£100<br />

vouchersforuseonaholiday<br />

cottageintheregion,and10<br />

£50localattractionvouchers.<br />

“Therearemanybusinesses<br />

inourareawhichhavebeen<br />

strugglingtosurvivethisyear,<br />

soit’svitalwedowhatwecan<br />

North Devon scenes in <strong>2021</strong><br />

Air Ambulance calendar<br />

Three North Devon scenes<br />

featureinRGBBuilding<br />

Supplies’‘LoveWhereYouLive’<br />

<strong>2021</strong>calendar,whichraises<br />

fundsforbothDevonand<br />

Cornwallairambulancetrusts.<br />

AfterRGBaskedSouthWest<br />

residentstosubmitphotographscelebratingtheregion,<br />

photosofHuntshawWoods<br />

andWelcombeMouthBeach<br />

takenbyAndyDavey,and<br />

ValleyoftheRockstakenby<br />

WilliamGreatrexwerethreeof<br />

theentriesselectedforthe<br />

calendar.AndyandWilliam<br />

eachreceiveda£100voucherto<br />

spendattheirlocalRGB<br />

branch.<br />

TracyOwen,fundraising<br />

manageratDevonAir<br />

tosupporteachother,”says<br />

LeeKift,branchmanagerat<br />

RGBBarnstaple.<br />

“Intotal,we’llbe<br />

purchasingandgivingaway<br />

£6,500worthofvoucherstobe<br />

usedatindependentshops,<br />

venuesandattractions.Aswell<br />

ashelpingbusinesses,wehope<br />

ourSupportLocalinitiative<br />

highlightsthefantasticarray<br />

oflocalcompaniesthatareon<br />

ourdoorstep.”<br />

AllRGBcustomerswho<br />

spend£25attheBarnstaple,<br />

Bideford,Holsworthy,<br />

IlfracombeorSouthMolton<br />

brancheshavethechanceto<br />

winavoucher.<br />

■ Termsandconditions,anda<br />

listofthevouchersonoffer<br />

eachweekwillbepublishedat<br />

rgbltd.co.uk<br />

Ambulance,says:“We’re<br />

extremelygratefultoRGBfor<br />

theircontinuedsupport<br />

throughwhathasbeena<br />

challengingyear.We’dalsolike<br />

tothankallwhosubmitted<br />

theirphotosforchoosingto<br />

supportthecalendar.Wehope<br />

ourregularsupporters,aswell<br />

newsupporters,willbe<br />

inspiredtopurchaseacalendar<br />

and,inturn,helptoensurethe<br />

futureourservice.”<br />

■ Thecalendarisavailable<br />

frombothairambulance<br />

charityonlineshops,allRGB’s<br />

branchesandRGB’swebsiteat<br />

rgbltd.co.uk.<br />

Thepriceis£7.50andall<br />

proceedsgodirecttotheair<br />

ambulancecharities.<br />

NEWS<br />

General & specialist auctions<br />

Online & at our Bideford auction house<br />

House clearance<br />

Valuations & probates service<br />

01237 471 955<br />

torridgeauctions.co.uk<br />

Dymond Engineeringin<br />

Barnstaplehasdevelopedandis<br />

manufacturingfreestanding<br />

steelhandsanitiserunits<br />

featuringitsownGerryGiraffe<br />

cartooncharactertoencourage<br />

Gerry Giraffe<br />

keeps kids’<br />

hands clean<br />

Celebrating 30 years of finance support<br />

ConradRobins,directorof<br />

ASC,iscelebrating30yearsof<br />

helpingbusinessesinDevon<br />

raisethefinancetheyneed.<br />

ASCnowhasmorethan20<br />

officesnationallytohelp<br />

businessownersthroughthe<br />

financemazeandremove<br />

hurdlesthrowninthewayby<br />

banksandlenders.<br />

EachASCofficecreatesa<br />

childrentowashtheirhands.<br />

Dymondcansupplyunitsfrom<br />

stockordesigncustomunits<br />

withcustomers’ownbranding.<br />

Theunitsareofarobuststeel<br />

constructionwithaneasy-clean<br />

powdercoatedfinish,arestable<br />

inuseandholdallwidely<br />

availablesanitisers.Theyare<br />

designedforindoorand<br />

outdooruseandaresuitablefor<br />

schools,pre-schools,playareas,<br />

doctors’surgeries,shops,family<br />

pubsandanyareasusedbykids.<br />

Gerryisdesignedspecifically<br />

toencouragechildrento<br />

regularlysanitisetheirhandsby<br />

makingitafunpartoflearning<br />

andplayroutines.<br />

■ Details01271372662or<br />

dymondengineering.co.uk<br />

localpresencebackedupbya<br />

strongnationalbrand.<br />

■ Details01392423600or<br />

asc.co.uk<br />

William Greatrex's photograph of the Valley of the Rocks<br />

16 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

FOOD & DRINK<br />

Support our local drinks producers<br />

Hello, my name is Robert and I like to drink . . . in moderation. The Christmas and midwinter holidays are a traditional time for celebration,<br />

although this year things are different. Many hospitality providers will not be able to offer their full services, and our food and drinks<br />

producers have fewer opportunities and outlets for selling their products. While we definitely do not advocate excessive drinking, we do urge<br />

everyone to support our fine local producers. Here are just a sample. Cheers!<br />

Torview sparkles<br />

While Torview Wines<br />

atSheepwash,<br />

Beaworthyhas<br />

experienced<br />

disruptiondueto<br />

Coronavirus,the<br />

processofnurturing<br />

itsvines,harvesting<br />

grapesandmaking<br />

newwinescontinues<br />

atthevineyards.<br />

OwnerTim<br />

Gowanexplains:<br />

“Whilsttheharvestis<br />

in,we’remakingthe<br />

mostofthecoldweather,to<br />

disgorgeourfirstbigbatchof<br />

sparklingwine.<br />

“Our‘ROD’isatraditional<br />

methodsparklingwinethat<br />

needstobechilledtobetween<br />

0and2degrees,sowecan<br />

removethesediment,butnot<br />

toomuchofthewine.<br />

“Aswe’rebusyinthe<br />

winery,we’reclosedtovisitors<br />

untilEaster.Sooverthewinter<br />

we’reoffering10%offallour<br />

wineonline(withthecode<br />

“NOV10”,untilwereopen).<br />

Duetothecancellationofso<br />

manyfarmersmarkets,we’re<br />

offeringfreedeliveryto<br />

anyonewithin15milesofthe<br />

vineyards.”<br />

■ Details07977408829or<br />

torview.co.uk<br />

Gift packs from GT Ales<br />

GT AlesatChivenoris<br />

offeringawinter<br />

selectionChristmasgift<br />

packandsixor12packs<br />

ofGTAlesinbottlesand<br />

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@businessactionm | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business action 17

BUSINESS ACTION<br />

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advertising packages from £150 per year<br />

18 business action | <strong>December</strong> <strong>2020</strong> / <strong>January</strong> <strong>2021</strong> | business-action.co.uk

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