Business Action | December 2020 / January 2021

businessaction

December 2020 / January 2021 issue of the independent North Devon-based business magazine covering news about business and enterprise in the area. This issue features our Business Activists answering your business questions plus news from businesses across the area.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

Supporting all North Devon businesses

TORVIEW WINES – BEAWORTHY

THE PET’S HAIR PANTRY LOUNGE – COMBE – BARNSTAPLE MARTIN

THE ROYAL GEORGE – APPLEDORE

COLLECTABILITY – TORRINGTON

NUMBER SIX TAXIS – BIDEFORD

FOOT CANDY – ILFRACOMBE

THE HAIR LOUNGE – BARNSTAPLE CHURCHILL HOUSE – LYNTON GT ALES – CHIVENOR

#ndevonXMAS – More businesses inside . . .

business-action.co.uk | December 2020 / January 2021 | @businessactionm


CONTENTS HEADER

Web site | business-action.co.uk

Online version | business-action.uk

Vol 2 Issue 6 – December 2020 / January 2021 – distribution 2,000

Turn Off. Tune Out. Drop In............................................................................ 1

learn ► grow ► excel – book your workshop....................................... 1

Book your CITB catch-up for construction training support.......... 2

8 January is #MicroBizMatters Day............................................................ 2

Free online disability training........................................................................ 2

Discover Torrington’s treasure store......................................................... 3

Pet store aims to bring a smile to customers’ faces........................... 3

Loyal customers support caring hairdresser......................................... 4

Selection of North Devon commercial property available now...... 4

Business directory – find products and services................................ 5

Fashionable ladies footwear store opens................................................ 6

Eager to start in business............................................................................... 6

Bideford cab firm is back out on road....................................................... 7

Office supplies company introduces antimicrobial labels .............. 8

Homeware gifts available online.................................................................. 8

Cyber Resilience Centre to protect businesses................................... 8

Manufacturer invests for the future............................................................ 9

Manufacturer and apprentice recognised by awards......................... 9

IT developer releases new manufacturing software........................... 9

Café brings lockdown cheer to Ilfracombe............................................. 10

Changing with the times.................................................................................. 10

Business Action North Devon Business Awards 2021...................... 11

Business Activists: Your business questions answered.................. 12

Lynton stores adapt to challenges.............................................................. 14

In the Hot Seat: Garth Hughes of the Royal George........................... 15

More awards wins and hampers from the Royal George.................. 15

Builders merchant giving away £6,500 to customers......................... 16

North Devon scenes in 2021 Air Ambulance calendar...................... 16

Gerry Giraffe keeps kids’ hands clean...................................................... 16

Celebrating 30 years of finance support.................................................. 16

Support our local drinks producers:

Torview sparkles................................................................................................. 17

Gift packs from GT Ales................................................................................... 17

Combe’s Ruby Sunset...................................................................................... 17

Cake in a Box supports retailers.................................................................. 17

© Need it Find it 2020. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

CELEBRATING OUR

2 nd ANNIVERSARY

12 ISSUES

250+ BUSINESSES IN

ARTICLES & ADVERTS

000s OF ONLINE

& SOCIAL MEDIA VIEWS

100+ AWARDS ENTRIES

ii

business action | December 2020 / January 2021 | business-action.co.uk


THIS HEADER ISSUE

business

ACTION

Turn Off. Tune Out. Drop In.

Welcometoour12thissueof

BusinessAction,celebrating

twoyearsofpublishing

businessnewsfromacross

NorthDevon.

Thisissuewehavemanaged

toclawbackthemonthwelost

backintheMarchlockdown

andarenowpublishingon

scheduleagain.

Wehavenotmissedone

issueduetoCoronavirusand

wethankallouradvertisers

andsupportersforenablingus

toachievethis.

However,twoyearsinand

wehavenotimetorelaxand

celebrate.Morethanever

before,NorthDevonbusinesses

needsupportandthisissuewe

haverelaxedourusualeditorial

planstoopenlypromoteas

manybusinessesaspossible

acrossthearea.Wehave

reachedfromLyntonto

Bideford,fromCombeMartin

ADVERTISING

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

toBeaworthyandpackedinas

manyarticlesaboutasmany

businessesaspossible.

Turn Off

AbusinessownerinTorrington

toldushowpeoplesaytheyhad

passedalongthemainroadfor

years,notknowingthetown

centrewasthere.Weneedto

learn ► grow ► excel

EDITORIAL

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

turnoffthemainroadstocities

andmeanderaroundourown

townsandvillagestosupport

businessesinourcommunities.

Tune Out

We’reinthetimeofBlack

FridayandCyberMonday

whenmillionsofshoppers

spendenormousamountsof

moneywithbigonlineretailers.

BUTweneedtoremember

thateverydayisLocalDayto

supportourownbusinesses.

Likinglocalbusinessesisnot

enough:wehavetobuyfrom

them.Tuneoutofglobaland

lockinonlocal.

Drop In

Withlockdownending,many

businessescanopenupagain.

Manysmallbusinesseshave

investedheavilyinsafety

measurestoprotectagainst

Coronavirusand,withmostof

themlimitingthenumberof

customersadmittedatany

time,feelsaferthangigantic

storesatout-of-townsites.

Nowisthetimetodropin

tolocalindependentbusinesses

tosupportthem.You’lloften

receivebetterproductsand

definitelybetterservice.

NeeditFindit,publisherof

BusinessAction,hasbuilta

reputationforhostingBBxpo,

thebiggestbusiness-tobusinesseventinNorthDevon

andwewerealsoduetohost

thebiggestnetworkingevent

intheareaatour2020

BusinessActionAwardsevent.

Affordable workshops

AsCoronavirusprevented

boththeseeventsin2020,we

havebeenplanningface-tofaceeventsallyear,waiting

untilwecouldholdthem.

Wearenowlaunchingthe

firstofthesearea-wideevents:

learn ► grow ► excel,a

programmeofaffordable

workshopsheldinvenues

acrossNorthDevon.

Theseworkshopsprovide

Book your workshop now for practical

training and advice for your business

practicaltrainingandadvice–

SevenStepstoResilienceand

Excellence–tohelpbusinesses

thriveandincludemembership

ofourexclusiveonlineprivate

supportgroupwherewe

discussactualbusinessissues,

andshareproblemsand

solutionswitheachother.

Ourfirstworkshopis

scheduledfor10amto3pm

(withextratimefordiscussion

forthosewantingtostay

longer)onMonday11January

2021inBarnstaple–subjectto

Covidrestrictions.Further

datesandlocationswillbe

announcedshortly.

SEVEN STEPS TO EXCELLENCE RESILIENCE AND EXCELLENCE

RESILIENCE

VISIBILITY ►Ensurecustomersfindyourbusinesswhenthey

arelookingtobuy UNDERSTANDING ►Explainyouroffering

clearlysocustomersknowwhatitis OPPORTUNITY ►Tapinto

marketsyoumightbemissing EFFICIENCY ►Optimiseyour

businessbycuttingoutunnecessaryexpenses COMMUNITY ►

Developyoursocialvalueonline MOTIVATION ►Buildyour

resiliencesoyoumoveyourbusinessforward,evenonbaddays

SUPPORT ►Findsupportinourexclusiveprivateonlinegroup

Workshopswillberunin

accordancewithcurrent

healthregulationsandlimited

to12participants,bothfor

healthreasonsandtoensure

individualsreceivethebestinclassattention.

Thecostoftheseinitial

workshopshasbeensetat£30

tobeaffordableforall.

■ Bookyourworkshopnowat

northdevonevents.co.uk

@businessactionm | December 2020 / January 2021 | business action 1


NEWS

Book your CITB catch-up for

construction training support

CITBprovidessupportforthe

constructionindustryacross

theUK.

RoyImeson,CITBAdvisor

forDevon,isnowofferingoneto-onecatch-upmeetingsfor

businessestofindoutwhat

supporttheycanaccessandto

askforanyhelpandadviceon

specificissues.

Possibletopicsformeetings

caninclude:

➤ AnoverviewofCITB

➤ HowCITBsupportsthe

industry

8 January is #MicroBizMatters Day

#MicroBizMatters Dayisan

annualdayofrecognition,

actionandlearningformicro

businessowners.95%ofall

businessesintheUKaremicro

businesses(0-9employeeswith

under£2millionturnover).

StartedbyTonyRobinson

OBEandTinaBoden,itisa

socialmediadaywhenmore

thanonemillionbusiness

ownersgivetimetosupport

eachother.

Recognitionisbyuseofthe

#MicroBizMattershashtag.All

actionsupportsmajor

➤ Howitsupportsemployers

andwhatsupporttheycan

access

➤ AnoverviewoftheLevy

➤ Anintroductionto

apprenticeshipsandgrants

Whateveryouwanttodiscuss,

Royinvitesyoutobookyour

meetingat catch-up-withroy.eventbrite.co.uk

campaignstoimprovelifefor

independentbusinessowners,

including#PayIn30Dayswhich

TonyRobinsonstarted.

Learningisprovidedthrough

aneventlivestreamedon

FacebookandYouTube,

featuringfamousand

successfulbusinessowners

givingtipsforsuccess.

AllUKmicrobusinessescan

takepart,eitheronlineorby

offeringhelptofellowmicro

businessowners.

■ Detailstonyrobinsonobe.com/

microbizmatters-day/

Free online disability training

The Be Ready Employer Hub

Spring2021scheduleforthe

DisabilityAwarenessinthe

Workplaceprogrammeisnow

availabletobook.

Threecoursesareavailable,

freetoDevon-based

employersandstart-ups–all

aredeliveredliveonline:

Disability and Employment

Thisisafour-partseriesfor

managersandthoseinHR

rolestofindoutmoreabout

howtorecruit,employand

retainthebesttalentforyour

business.Topicsinclude

‘UnderstandingReasonable

Adjustments’,‘JobCarving’

andhowtoapplyforthe

AccesstoWorkgrant(worth

upto£60,700).

Language & Communication

Apracticalworkshop

supportingdelegatesto

overcomelanguageor

communicationbarriersthey

mayexperiencewhenworking

withdisabledcolleaguesor

customers,andhowtoinitiate

amore‘comfortable’

conversation.

Accessibility for Websites

Designedforbusinessowners

andmanagers,thiscourse

providesanon-technical

insightintowhyandhowa

websitecanbemade

accessible,howtoovercome

thebarrierstoaccessibility

andwhyitmakesgood

commercialsensetohavean

accessiblewebsite.

Course details

BoththeLanguage&

Communicationand

AccessibilityforWebsites

onlinecoursescanbebooked

eitherasstand-alone

workshopsorasfollow-on

sessionstothefour-part

DisabilityandEmployment

series.

Numbersarelimitedtoa

maximumof15percourseto

giveparticipantstheoptimum

trainer-time.Eachinteractive

workshoptypicallylaststwo

hoursandincludesgroup

discussions,learningactivities

andrefreshmentbreaks.

Onlinedeliveryisviathe

Zoomplatform,butBeReady

canalsodelivercoursesusing

MicrosoftTeamsorSkypefor

Business.

Fullcoursecontents,dates

andtimesareavailableonthe

BeReadywebsitealongwith

anonlinebookingfacility.

■ Details01392241124or

readydevon.org.uk/events/

2 business action | December 2020 / January 2021 | business-action.co.uk


HEADER NEWS

Discover Torrington’s treasure store

Turn off New Streetandhead

downtotheHighStreetand

Squaretodiscoveracollection

ofinterestingshopsand

businessesinTorrington.

TheseincludeCollectability,

offeringaneclecticmixof

antiques,collectablesand

reusables,runbyFelicity

Bright.Felicityopened

Collectabilitytwoyearsago,but

herinterestinantiquesgoes

backtoherchildhood.

“MyMumwasalwaysinto

antiques,”saysFelicity.“Asa

child,wewerealwaysgoing

roundauctionsandIevendid

somebuyingandsellingwhenI

workedineducation.”

Whenseekingpremises,

Felicitywasattractedbythe

parquetfloorinthestorewhere

shenowtrades.Theatmosphereofthestorereflects

Felicity’sethosofreusing

everythingpossibleand,while

itdoeshaveacardmachine,it

hastheoriginalwoodentill

fromthevillageshopin

BeafordwhereFelicitygrewup.

“Whentheowner,Roy

Seaman,gotanewtillinthe

1960s,hegavemetheoldone.”

MrSeamanisnowaregular

visitorandevenbringsinused

carrierbags,asCollectability

Pet’s PantryinCombeMartin

hasbeensupportinglocal

ownersandtheirpets

throughoutlockdown.

OwnersAndyandJan

BarnesfirstcametoCombe

Martintostaywithfriendsfor

theHuntingoftheEarlof

Ronein1990.Theyfellinlove

withthevillageandeventually

decidedtobuythepetshop17

yearsago.Althoughthecouple

hadnoexperienceofretail,

theyhaveneverlookedback

andnowemploytwostaff.

“Wecameinastotal

novicesand,althoughwehad

alwayshadpets,itwasone

heckofalearningcurve,”says

Andy.“Thereissomuchyou

needtoknowaboutanimals,

stockandbusiness.”

Havingmasteredallthis

successfully,AndyandJanare

gratefultotheirmanyvery

loyalcustomers:“Wehavea

fantasticpooloffriends,to

whomweextendourthanks.”

TV appearance: (from left) Antiques Road Trip’s Roo Irvine and Felicity Bright

doesliterallyreuseeverything.

Otherpeoplealsosupplybags

andpurchasesarewrapped

withnewspaperortissuepaper.

Havingcelebratedher

secondanniversaryinOctober,

Felicitythankscustomersfor

their“brilliantsupport”.

Pet store aims to bring a

smile to its customers’ faces

Thestorestocksfoodfora

rangeofanimals,fromcats

anddogstohamstersand

gerbilsaswellasreptiles.The

coupledoalotofresearchinto

productsandofferfoodfor

differentdietaryrequirements,

suchaswheatorgluten-free

foodfordogs.Theyalsostock

animalcollars,harnesses,toys

Pet’s Pantry owners Andy and Jan Barnes

andotheraccessories.

Manycustomersfeedwild

birdsandPet’sPantryoffersa

widerangeofbirdfood.Andy

saystheysetfriendlychallenges

onwhatbirdspeoplesee

visitingtheirgardens.

Duringlockdown,Pet’s

Pantryhasbeenverybusy,

bothwithexistingcustomers

Collectabilityhasalsoattracted

attentionfromfurtherafield

andwasfeaturedinanepisode

ofBBCTV’sAntiquesRoad

Tripin2019whenRooIrvine

visitedwithacameracrew.

Althoughclosedduring

lockdown,Felicitycontinuesto

tradethroughCollectability’s

Facebookpageandoffersa

weekly‘shopandcollect’

service,wherecustomerscan

payforitemsandcollectthem

attheshopentrance.

Collectabilitycanalsoassess

itemsforpeople,offeringafair

priceorhelpingthemplace

itemsinauctions.Andif

customersarelookingfora

particularitem,Collectability

canhelpsourceitforthem.

Felicityisveryawareofthe

valuethatindependentretailers

addtocommunitiesandiskeen

toattractmorevisitorsoffthe

mainroadandintoTorrington’s

delightfulcentre.Collectability

hasalsosigneduptothe365

SupporterCardschemein

whichmembersoftheGreat

TorringtonCommonssupport

groupreceivediscountswhen

shoppingatparticipatingstores.

■ Details01805625757or

@collectabilitygreattorrington

onFacebook

andnewonesdiscoveringthe

storeontheirdoorstep.

“Peoplesaid‘we’resoglad

you’rehere’,”saysAndy.

Telephoneordersincreased

considerablyasdiddeliveries

tocustomers,especiallythose

whowereshielding.Somewho

originallyphonedthrough

ordersarenowcominginto

theshop.

Andythinkspeopleare

rediscoveringtheimpactof

smallindependenthighstreet

shopsandthesocialvaluethey

providetothecommunity.

Somecustomersdropin

severaltimesaweekandAndy

believeslocalbusinesses

provideahiddenservice,

especiallyforpeoplewhoneed

areasontogoout.Hesmiles

wheneverhehearslaughterin

theshop.

“Whenpeopleleavethe

shoplaughingorsmiling,that

makesmyday.”

■ Details01271882807

@businessactionm | December 2020 / January 2021 | business action 3


NEWS

Hairdressershavefacedbig

challengesduringlockdown

anddependonthehighest

qualityofcustomerserviceto

maintaintheirclients’loyalty.

Althoughclosedagain

duringthesecondlockdown,

ToriKiffisgratefultoher

clientsattheHairLoungein

BJ’sValueHouse,Barnstaple

fortheirsupportthisyear.

ToriopenedtheHair

Loungein2014attheageof22.

Shehadalwayslikedtheideaof

runningherownsalon,butit

seemedoutofhergrasp.When

herMumwasdiagnosedwith

terminalcancer,shetookthe

opportunitytotakeonthe

salonsothatherMumcould

seehersucceedinbusiness.

Nowinitsseventhyear,the

HairLoungeiswellestablished

andemploysasecondparttimestylist.

Atschool,Toriwasvery

interestedinbiologyand

chemistry,whicharebothvery

usefulforunderstandingthe

scienceandmathsbehind

hairdressingproducts.Shealso

likedhairdressingfromanearly

ageanddecidedtotakeher

apprenticeshipatalocalsalon,

Loyal clients support

caring hairdresser

Selection of North Devon commercial property available now

SouthcliffeB&BinLynton

comprises7/8refurbishedensuitelettingbedroomsplus

ownersaccommodationofthe

samehighstandard.Generating

aprofitabletradebetween

MarchandOctober,property

andbusinessareavailablefrom

aquotingpriceof£589,950.

Tori Kiff, owner of the Hair Lounge in Barnstaple, pictured attending to a

client before the introduction of Covid restrictions

achievedheradvancedLevel3

qualificationinladies

hairdressingandisastateregisteredhairdresser.

Aswellasherprofessional

qualifications,Toriiskeento

maintainanintimate

environmentinthesalon,as

sherecogniseshowimportant

wellbeingistoclientsandthe

rolehairdressersplay.

“Peopleopenupwithyou,”

It is a time of change for many businesses, with some consolidating

or selling for retirement, while the area is attracting new people who

are looking to run a business in a rural area. Below are some of the

commercial properties currently available through JD Commercial.

Details 01237 424053 or jd-commercial.co.uk

After34yearswiththesame

familyowners,NorthMolton

villageshopandPostOffice,

(including4-bedfamilyhome),

isnowavailablefromaquoting

priceof£495,000freehold.

DevonshireHouse,a3-storey

officepremisesona1.5-acre

prominentsiteinBarnstaple,is

nowavailablefromaquoting

priceof£1,100,000forthe

premisesandsite.

saysTori.“Youcansupport

themthroughhardtimesand

goodtimes.Alotofclients

havefollowedmefor10years

andIhaveseentheirchildren

growupandgetmarried.”

Thiscaringattitudehasled

Toritokeepintouchwith

clientsduringlockdown.She

hascreatedtutorialstohelp

peoplelookaftertheirownhair

duringlockdownandsupplied

professionalproductsfor

peopletokeeptheirhair

healthy.Thisattentiontoclients’

needsledtotheHairLounge’s

selectionasafinalistinthe

BusinessActionConsumer

ServiceExcellenceAward2020.

Duringlockdown,Toriis

workingondevelopingher

business.Alreadyofferingafull

rangeofladies,gentsand

children’sservices,sheis

buildingherexpertiseasacurly

hairspecialist.With

Coronavirusdictatingtheuse

ofmoredisposableproducts,

sheisalsosourcing

environmentallyfriendly

productsandhasjoinedthe

GreenSalonCollective.

■ Details01271267177or

hairloungebarnstaple.co.uk

WillowsTearoominthesoughtafterlocationofLandkeyisan

idealcouple/familyenterprise

including3-bedfamilyowners

accommodation.Having

undergoneconsiderable

refurbishment,thepropertyand

businessareavailablethrough

JDCommercialataquoting

priceof£325,000.

4 business action | December 2020 / January 2021 | business-action.co.uk


DIRECTORY

ACCOUNTANTS

Cranford Business Services

Bideford

t: 07896 204857

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

ANTIQUE MAPS & CHARTS

Old Folding Maps

South Molton

t: 01769 573935

w: foldingmaps.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

AUCTIONEERS

Torridge Auctions

Bideford

t: 01237 471955

w: torridgeauctions.co.uk

BRANDING & DESIGN

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

Combe Brewing Company

Ilfracombe

t: 07973 488409

w: facebook.com/

CombeBrewingCompany

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

Heritage Cob and Lime

Bideford

t: 01237 477431

w: heritagecobandlime.com

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Susie Kevern

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01271 374061

w: claritynorthdevon.co.uk

COPYWRITING & MARKETING

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & FITNESS

Kula Fitness Studio

Ilfracombe High Street

t: 07923 142457

w: kulafitness.co.uk

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

HYPNOTHERAPY

New Life Hypnotherapy

South Molton

t: 01769 57471

w: newlifehypnotherapy.org

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

PRINTING

Doubleuprint

Barnstaple

t: 01271 268 041 / 07866 420436

w: doubleuprint.co.uk

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,address,linksto

websiteandsocialmedia,

descriptionandlogo.

➤ 6issuesofmagazinemailed

directtoyourUKaddress.

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

SPORTS EQUIPMENT

Aramis Rugby

South Molton

t: 01769 550284

w: aramisrugby.co.uk

TELECOMS

Zero7

Barnstaple

t: 01271 370707

w: zr7.co

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

@businessactionm | December 2020 / January 2021 | business action 5


CONSTRUCTION

NEW BUSINESS

Fashionable ladies footwear store opens

When is the best timetostart

anewbusiness?Somesayina

recession.Whetherornotthis

iscorrect,therecertainlyare

lotsofnewindependent

businessesspringingupin

highstreetsacrossNorth

Devon.OneofthemisFoot

CandyinIlfracombe.

OwnerSharonMason

explainswhysheopenedher

store:“Ihavealwaysloved

shoesandboots.Buyingthem

hasbeenaslightaddictionof

mine.Foranumberofyears

thelackofsomewherein

Ilfracombeinwhichto

purchaseapairofshoes,that

arefashionable,goodquality

andaffordablehasannoyed

An industrial feel to Ilfracombe’s new shoe store

me.EvengoingtoBarnstaple

doesn’tprovideagreatrange.

Soafterthinkingaboutitfora

numberofyears,Ifinallytook

theplungeanddecidedto

openmyownshoeshop.

“Mypartner,Paul,wasvery

helpfultomeintheplanning

ofmystoreasIwantedittobe

veryindustrial.Wedidquitea

fewfactfindingexpeditionsto

getthelookIwantedto

achieveandIamverypleased

withtheinternallookofmy

shop.Myeldestdaughter,

Alyssia,hasalsobeenagreat

helptomewithgettingthe

shopupandrunning.

“Mytargetaudienceis

women.However,Ihave

Opening night: Sharon Mason (2 nd left) celebrates with partner Paul,

daughter Alyssia and store assistant Katie

startedtosellarangeof

children’sshoes.Thisis

somethingImayexpandas

timegoeson.

“Theresponsehasbeen

fantastic.Lotsofpeoplehave

beenintotheshopand

appreciatethatIlfracombehas

beencryingoutforadecent

woman’sshoeshop.Theyare

delightedattherangeonoffer

andtheaffordability.Ihave

workedhardtoensuremy

stockisgoodqualityand

affordable,sothisisagreat

achievementforme.

“Duringlockdown,Ihave

offeredaclickandcollect

serviceandevenoffered

delivery.Paymentscanbe

madebycashorcard.Most

communicationisthroughour

FacebookpageandItryto

showanewpairofbootsor

shoeseveryfewdays.”

WithChristmas

approaching,FootCandy’sgift

vouchersmakeanexcellent

giftforladiesandSharonhas

produceddecorativecards

withnopresetvaluesothat

customerscanspecifythe

amounttheywanttospend.

“Wealsosellarangeof

slippers,socks,tights,purses

andscarvesandtheseitems

wouldmakeexcellentstocking

fillers,”addsSharon.

■ Details01271879614or

facebook.com/FootCandyUK/

Asmentionedonpage1,we

canturnoff,tuneoutand

dropintolocalbusinessto

supportthem.

Whileshoppinginperson

deliversthebestexperience,

onlineshoppinghasitsplace

andwecanfindonlinestores

basedlocallybysearchingthe

hashtags#ndevon,

#northdevonand–over

Christmas–#ndevonXMAS.

Howeveryouchooseto

shop,dosupportlocal

businesseswheneveryoucan.

Eager to start in business

Editor Robert Zarywacz

spottedKye’sOddJobsinthe

FacebookNorthDevongroup.

14-year-oldKyeWoodsstarted

hisbusinessearlierthisyear

andisactivelypromotingit.

BusinessActioninterviewed

Kyetofindoutmore.

Kyehasbeeninterestedin

runninghisownbusinessfrom

averyearlyageandexplains:“I

reallywantedtoearnmyown

moneytoshowpeopleanyone

canmakemoneyandwantedto

helppeopleoverlockdown.I

wouldliketodothisfulltime

whenIleaveschool,butIamon

theroadtofollowmydreamsof

beinganaircraftengineer.”

Kyepromoteshisbusiness

mainlyonFacebook.

“Imademybusinesspage

andposteditonallthe

FacebookgroupsI’min.People

likedandsharedandthat’show

itgotquitealotoflikes.I

startedwithcustomerspaying

whattheywanted,likea

donation,thenImademyown

pricelistgoingbywhatthey

werepaying.

“Theresponsehasbeen

amazingwithmanymore

peoplegettingintouchand

somecustomerspaidwaymore

thantheyneededto.”

Kyeisenjoyingrunninghis

businessandprovidesarange

ofservicesincludingcar,

motorbikeandboatwashes

aroundBarnstaple.

■ DetailsonFacebookat

Kye’sOdd-jobs

6 business action | December 2020 / January 2021 | business-action.co.uk


HEADER TAXIS

Bideford cab firm is back out on the road

Lockdownsthreatenedto

knockdownmanythriving

businessesbuiltupoveryears,

but,inBideford,NumberSix

Taxisisfacingthechallenge

headon.

JulieBeck,whotookonthe

originalbusinesswithher

familyin1996,isonceagain

theproprietorandisworking

torebuilditafterbusinesscame

toastandstillinthespring.

Juliehasalwayshandledthe

administration,buthasnow

takenbackthereins.Sheis

keentorestorethebusinessto

success,especiallyinmemory

ofherparentswhosupported

thebusinessinitsearlyyears.

Julieisachievingthiswitha

hands-onapproach.

“Icomeinandgetonwith

it,”saysJulie.“Ihavemyown

taxibadgesoIcanimprovenot

onlyserviceforourcustomers

butalsoforourdrivers.

“Ileadbyexampleand

wouldn’texpectpeopletodo

whatIwouldn’tdo.”

Afterthespringlockdown,

Juliewasoneofthefirstdrivers

toreturntowork –andwith

thehelpofPaulaMutlu

You’ve never needed to advertise more than you do now

All plans include

➤ 6 adverts (if selected)

➤ 6 magazine listings

➤ online listing

➤ 6 mailed magazines

➤ plus more

The Number Six Taxis Team back on the road: (from left) Brian Day,

Julie Beck, Paula Mutlu, Sandy Eldridge, Tony Garrett and Debbie Freeman

answeringthephonefrom

home–helpedrebuildfares

fromfiveorsixadayto150.

Sheisgratefultoherteam,who

shedescribesasverygoodand

alwayswillingtogotheextra

mile.Thishashelpedthefirm

reboundbyensuringcarswere

outthere.

“Wearegettingourname

ourthereagain.Weareback,”

confirmsJulie.

Manyloyalcustomershave

returnedtothefirm,ranging

fromolderpeopletotheyoung

andalotofvisitorsonholiday

duringthesummermonths.

Themajorityoflocal

journeysarewithin15miles,

butthefirmalsoundertakes

regularlongerjourneysto

airportsandhospitalsinBristol

andExeter,TivertonParkway

railwaystationandother

destinations.Thefirmalsohas

localauthoritycontracts,

supportingschoolanddisabled

customers,aswellasother

commercialaccounts.

Italsoprovidesthetaxi

serviceavailablethroughthe

dedicatedphonesinBideford’s

supermarketsinAldi,Lidl,

MorrisonsandTesco,and

Advertise from just £30 a year with Business Action

Select plan

£30 Business Action Plan – 6 magazine listings

£150 Business Action Plan – 6 business card adverts

£275 Business Action Plan – 6 banner adverts

£400 Business Action Plan – 6 quarter page adverts

£750 Business Action Plan – 6 half page adverts

£1,375 Business Action Plan – 6 full page adverts

acceptsCo-optaxivouchersand

theBridgeTrusttaxivouchers.

Julieiscommittedtomaking

NumberSixTaxisthebest

serviceinthearea.This

includesensuringcarsareclean

andthatalldriverswearmasks.

Itstaximanagementsystem

enablesittotextcustomers

withdetailsofthecarand

drivercomingtopickthemup

andalertsthemtoitsarrival.

Customerscanalsotrackthe

vehiclethemselves.

Julieisbuildingonthefirm’s

renewedsuccessbyinvestingin

newvehiclesandacquired

threenewcarsinthesummer.

NumberSixTaxisisonce

againafamilybusinesswith

Julie’shusbandMarksourcing

cars,sonJackproviding

signwritingthroughhis

businessinWoolsery,JCBeck

SignsandGraphics,andson

Samresponsibleformarketing

andadvertising.

“Iamenjoyingit,”addsJulie.

“Ihaveverygoodstaffaround

me,includingowner/drivers,

drivers,controllersandescorts.”

■ Details01237666666or

number6taxi.co.uk

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Alan on 07970 671192

@businessactionm | December 2020 / January 2021 | business action 7


Office supplies company

introduces antimicrobial labels

As well asitscomprehensive

rangeofstationeryandoffice

supplies,CombeMartin-based

SouthWestOfficeSupplies

alsoprovidesmasks,sanitiser,

deskscreensandotherPPE.

Oneofthelatestrangesthe

companyisintroducingis

Averyantimicrobialfilm.This

issuppliedintheformof

adhesivelabelswhichprotect

againstbacteria,microbesand

viruses.Thelabelshavebeen

certifiedbyISO22196

(measurementofantibacterial

activityonplasticsandother

surfaces);ISO21702

(measurementofantiviral

activityonplasticsandother

surfaces);andASTMG21

(fungaldefacementtest).

Antimicrobiallabelsare

suppliedinbothpermanent

andremovableforms.

Permanentlabelsarebest

usedforapplicationswhere

tightlycurvedsurfacesneedto

beprotected(eg,doorhandles

orbuttons).

Businesses in Devoncannow

signupwiththenewSouth

WestCyberResilienceCentre

(SWCRC),establishedtohelp

businessesandcharitiesprotect

themselvesagainstcybercrime.

Thepolice-ledinitiative,in

partnershipwiththeprivate

sectorandacademia,ispartof

anetworkofcentresbeing

establishedacrossEnglandand

Walestoprovidebusinesses

withafreelevelofsupport,and

anaffordablewaytoaccess

morebespokecybersecurity

servicesandconsultancy.

TheSWCRCoffersarange

ofmembershipoptions

dependingonthelevelof

supportthatbusinessesneed.

Coremembership,aimed

specificallyatmicrobusinesses

andSMEs,isfreeandprovides

accesstoarangeofresources

andtoolstohelpthemidentify

theirrisksandvulnerabilities.

CoreMembershipcomeswitha

welcomepackfulloftoolsand

tipsaswellasaccesstonational

cybersecurityguidance,and

regularupdates.

TheSWCRCoffersarange

ofpaidmembershipoptions

whichalsocomewithachoice

Removablelabelsarebest

usedforapplicationswhere

cleanremovabilityis

important(eg,touchscreens).

Theycanalsobeusedto

protectflatandlargesurfaces

(eg,desks,books,notebooks).

Thelabelsprotectagainst

bacteria,microbesandviruses

throughtheiractive,non-toxic

component,whicheradicates

theconditionsthatbacteria

andmicrobecellsneedto

survive,divideandduplicate.

Virusesusebacteriaor

microbesasahostsoby

killingthehostthe

antimicrobiallayeralsostops

spreadofviruses.Theproduct

becomesactiveassoonasitis

appliedandremainseffective

foruptofiveyearswhen

maintainedcorrectly.

SouthWestOfficeSupplies

willhappilyprovidefulldetails

oftheseandallotherproducts

fromitsextensiverange.

■ Details01271889337or

swofficesupplies.co.uk

Mark Moore, director, SWCRC

HEADER NEWS

Cyber Resilience Centre

to protect businesses

ofcybersecurityservices

includingahalf-daystaff

awarenesssessionanda

regionalquarterlybriefingon

currentcyberthreats.

MarkMoore,directorofthe

centre,isasuperintendentwith

DevonandCornwallPolice

withmorethan25years’

experience.Thisincludes

responsibilityformanaging

policeresponsestohigh-risk

andprotractedincidents,

latterlyoverseeingpolicingin

Homeware gifts available online

Poppy-Lea Price discusses The Sign Maker’s new gift range

“Christmas is a busy timeat EnglishPewtercompany.The

TheSignMaker,aslotsof itemsaredivinewithsomething

peopleliketopurchasehouse tosuiteveryone.

signsasgiftsforlovedones. Asateam,wehavereally

Keepinginwiththegifttheme, enjoyedaddingnewproductsto

thisyearwedecidedtoextend ourgiftrangeandhavelovedto

ourrangeandstockmore seewhichitemsflyoftheshelf

handygiftitemsonoursite. first.Everythingcanbeordered

Giftsincludehomeware fromthecomfortofyourhome

itemssuchasbeautifulcastiron throughouronlineshopandbe

bells,doorknockers,smartcoir deliveredtoyourdoor.

doormatsandmore.Pluswe Foranyonelookingforstaff

havealovelyrangeof gifts,wecanofferdiscountsfor

personalisedgifts.Oneofour largerteamorders.”

favouriteadditionsisour ■ Details01769561355or

EnglishPewterrangefromThe sign-maker.net

Ross Brown, head of cyber

and innovation, SWCRC

theareaofExeter,EastandMid

Devon.Markhasalsoworked

asaconsultanttopoliceforces

acrossthecountry,and

managedtheteamwhich

overseesinitialresponseto

everyreportedincidentinthe

DevonandCornwallforcearea.

Marksays:“Iam

enormouslyexcitedtohave

beenaskedtobringthe

SWCRCintobeingandleadon

thisinnovativepartnership

aimedattacklingthehuge

threatthatiscybercrime.We

knowthatanysystemisonlyas

strongasitsweakestlink,and

thatiswhywewanttohelp

improveprotectionfor

networksandsupplychains

acrosstheSouthWest.

“Cybercrimeisarisktoall

business,butwithsomesimple

changes,theycansignificantly

reducetheirchanceoffalling

victimtoit.Itneedn’tbescary,

complexorunmanageable,and

weareheretohelppeople.

“TheSWCRCbrings

togethertheexpertiseoflaw

enforcement,privateindustry

andacademia,working

togethertodeliverfreeand

affordableservicestohelp

businessesmitigatetheircyber

securityrisks.”

MarkisjoinedbyRoss

Brown,adetectiveinspector

appointedasheadofcyberand

innovationfortheCRC.

TheSWCRCisfundedby

theNationalPoliceChiefs’

CouncilCyberCrime

Programme,whichsecured

Governmentfundingto

establishanetworkofCRCs

acrossEnglandandWales.

■ Detailsswcrc.co.uk

8 business action | December 2020 / January 2021 | business-action.co.uk


MANUFACTURING HEADER

Manufacturer invests for the future

All businessescurrentlyface

manychallenges,butwhere

therearechallengesthereare

alsoopportunities.

SmartManufacturing,

basedonClovellyRoad

IndustrialEstate,Bideford,is

respondingtothesechallenges

witha£350,000investment

programmetofullyequipit

forthefuture.Thisincludesa

verticalmillingcentre(VMC)

andCNClatheandbarfeeder

alreadyinstalled,whilethe

largestpowdercoatingfacility

inNorthDevonisscheduled

forinstallationin2021.This

followsaprevious£500K

investmentinCNCprecision

lasercuttingequipmentthree

yearsago.

High quality stainless steel

SmartManufacturingwas

startedbyMartinMurchin

1986.Hehadthepresent

factorybuiltin1989andit

nowcomprisesan800square

metrefacilitywithafurther

400squaremetresrecently

addedasadedicated‘clean’

assemblyfacility.

Manufacturer and apprentice

recognised by awards

HepcoMotion,aworldleader

inmanufacturingautomation

components,hasbeen

recognisedinregionalawards

organisedbyMakeUK,the

manufacturers’organisation.

HepcoMotionwonthegold

awardintheDeveloping

FutureTalentcategory,while

ImadeddinRazzoukEl-

Attrach,20,wasrunner-upin

theEngineeringApprentice:

RisingStarcategory.

Imadeddin,ahigher

engineeringapprenticeatthe

companywaspraisedforhis

supportforlocalcharitiesand

promotinganearlyinterestin

STEMsubjects.

Commentingon

HepcoMotion’saward,the

judgessaid:“Thiscustomerdrivenworkforcefocusedon

aninclusivelearningculture

viaaTrainingAcademyanda

learningmanagementsystem.

“Theyfocusedonoff-thejobtrainingforthe

Shaun McQuillan, production director at Smart Manufacturing,

demonstrates the company’s new CNC Vertical milling centre

Martinalsobuiltthe

company’sreputationfor

manufacturinghighquality

stainlesssteelproductsfor

foodandpharmaceutical

clients,aswellasarchitectural

andindustrialproductssuchas

handrails,balconies,staircases,

HVACandpipework.

SmartManufacturingcan

machineasinglepartorhigh

volumesofunitsforUKand

internationalcustomers.

apprentices,anddevelopedan

ambassadornetworkto

connectwithschoolsand

collegestoimprovethetalent

pipeline.

“Imadeddinisaclear

exampleofthefinesuccess

storytheacademyis

developing.”

JimDavison,region

directorforMakeUKinthe

South,said:“Theseawardsare

atestamenttothedynamic

companiesandindividuals

workingwithinengineering

andmanufacturing.

“Thesectorhasbeenatthe

heartofdeliveringduringthe

crisisandaswere-buildour

economytherewillbeabright

futureforcompaniesand

individualsthatmakethe

mostoftheirtalent.”

HepcoMotionwillprogress

tothenationalfinalsto

competeagainstotherregional

winnersacrosstheUK.

■ Detailshepcomotion.com

ShaunMcQuillan,Martin’s

eldestson,joinedthecompany

13yearsagoandafterahandsonintroductiontoproduction,

movedtobusiness-to-business

salesforfouryearsbefore

returningtothefactoryas

productionmanagerandnow

productiondirector.

Martinsaysthisyearhas

beenverybusyforSmart

Manufacturing,especiallyfor

pharmaceuticalclients.

IT developer releases new

UK manufacturing software

Barnstaple-basedLineal

SoftwareSolutionsLtdhas

launchedanewsoftwaresuite

forthemanufacturingsector.

SQLWorksisaMaterial

RequirementsPlanning(MRP)

platformthatcangaugefuture

demandforproducts,purchase

stockintelligently,andcontrol

theirmanufacturingprocesses.

LinealSoftware,which

servesUKandinternational

customers,hashiredextra

softwaredeveloperstomeet

demandforthenewversion.

MikeMatthews,Lineal’s

managingdirector,comments:

“Thisisaterrificnewleap

forwardforourSQLWorks

software.Thenewreleaseisour

mostadvancedversion,and

introducespowerfulnew

manufacturingandlogistical

controltoourexistingbusiness

managementtools.”

Thesoftwarealsointegrates

withotherpopularbusiness

applications,includingCRM,

Itcurrentlyemploys22staff

directly,whoaresupplemented

byuptoeightcontractorsat

anytime.Aftertheinstallation

ofthepowdercoatingfacility,

Shaunislookingtoincrease

numbersfurtherandalsotake

ononeortwomoreapprentices

in2021.

Aswellasitsinvestmentin

equipment,Smarthasformed

aKnowledgeTransfer

Partnershipwiththe

UniversityofExeter,which

involvesastudentworkingin

thebusinesstoapplyacademic

methodstosolvingbusiness

issues.Thisinvolvestracking

ordersastheyareprocessed

ontheshopfloortoidentify

bottlenecksandthen

developingsolutions.

Thisapproachtoimproving

businessprocessescombined

withitsinvestment

programmestrengthensSmart

Manufacturing’sresilienceina

changingglobalenvironment

andequipsitwiththetoolsto

maintainitssuccess.

■ Details01237471977or

smart-manufacturing.co.uk

accounting,stockand

warehousemanagementand

documentmanagement.

Thesoftwareteambelieves

theabilityforusersto

automaticallycomplete

importantengineeringtasks–

suchasimportingnewlydesignedassemblies(BoMs),

capacityplanning,updating

partcostsandforecastingfuture

production–willbepopular

withBritishmanufacturers.

“Post-lockdown,manyfirms

willbedoingsomeserious

soul-searchingaboutwhether

theirsystemsarereallyupto

scratch.Ifyoucan’tinnovate

thenyou’reatadeadend,and

modernisationwillbean

importantpartoftheUK’s

economicrecovery.

“Smallandmedium-sized

businessesneedaproviderwho

will‘takeownership’oftheir

painpoints,solvethese,and

deliverbetterbusinessresults.”

■ Detailslineal.co.uk

@businessactionm | December 2020 / January 2021 | business action 9


HEADER NEWS

It’snotjustthespiritof

Christmasthat’saliveinNorth

Devon.Withfestiveevents

cancelledandforcedtoclose

inthesecondlockdown,

Ilfracombe’sSwissCottage

Cafétookactiontolift

everyone’sspiritsbyswitching

onitsChristmasdecorations

inNovember.Thecafé,

renownedforitscakes,even

dresseditsworking

mechanicalblacksmiths–

worthavisittothehighstreet

tosee–inChristmashats.

“Thesummerwasverykind

tous,alsoaidedbygoodhigh

streetweather,”saysowner

BradleyBarton.

“Duringthefirstclosure,

Times they are a-changing

andClarityCopiersischanging

withthem.Withitslocaloffice

inBarnstapleandheadofficein

NewtonAbbot,ClarityCopiers

hasbroadeneditsrangeof

productsandservicestomatch

whatcustomersneedtoadapt

andmoveforward.

Clarity’sPaulO’Briensays

flexibilityisthekeytosupport

office,home,mobileandcloudbasedworking,soClarity’snew

offeringsprovideeverythingto

Café brings lockdown

cheer to Ilfracombe

wereassessedeverypartofthe

business.Ihadagoodlookat

thecakes.Wearealwaystrying

tobetterourselvesandIfelt

wecouldupourgame,gothat

oneextrastep,which

hopefullywesucceeded.

“Wealsoexaminedthe

menu,scaledbackandfocused

onthemorepopularlines.We

helpeveryonewhereverthey

areworking.

Space and time at a premium

Withthesmallestfootprint

availableonthemarket,the

newSharpBP-30C25A3colour

MFP(multifunctionprinter)

offersarangeofdeployment

optionsduetoitsmodular

design.Withadaptablefeatures

forconnectedteams,ithas

enhancedsecurity

featuresanditssuperior

functionalityenables

flexibleworkingsothat

groupscancomplete

everydaytasksquickly

andeasily.

alsoalteredouropening

hours.Alotoftrialanderrors,

butallthishasmadeapositive

impactandwearefarmore

efficientnowthanweever

havebeen.

“About70%ofourregular

customershavereturned,and

wehavegainednewones,

whichisverynice.

Changing with the times

WhereonlyA4isneeded,

Clarityisnowabusiness

partnerwithLexmark,giving

customersanevenwiderchoice

ofmorethan20modelstosuit

almostallrequirements,

whetherprintonlyorprint/

copy/scan.

Formobileandcloud-based

applications,mostofthenew

Clarityrangeoffersseamless

integrationforsecure,

productive,functionalworking.

TheproductsinClarity’s

newrangearenotjustprinters,

copiersandscanners,butcan

alsoprovidepowerful

workhubs,offeringusersa

choiceofappstomaximise

theirproductivity.

Maintaining service

Pauladdsthatsomethings

shouldneverchange,whichis

“Duringthesummer,itwas

unclearwhetherCombe

Christmaswouldbeon,sowe

decidedtogobigwiththe

lights.Thefeedbackhasbeen

mostwonderful.

“Re-openinginDecember,

weareplanningournormal

runinwithafestivemenu,

Christmaslunches,Christmas

cakesandmincepies.We

wouldliketodomorebutfeel

restrictionswillbeagainstus.

“Again,thissecond

lockdownhasmadeusthink,

andwehavesomeinteresting

plansfortheNewYear.”

■ Details01271864433or

SwissCottageCafeonFacebook

whyClarityneverlosessight

thatserviceandtechnical

supportarekeyinmaintaining

performance,qualityand

keepingdowntimetoa

minimum.Clarityisproudthat

duringbothlockdownsitsteam

havecontinuedtosupportall

theircustomers.

■ Details01271374061or

claritynorthdevon.co.uk

10 business action | December 2020 / January 2021 | business-action.co.uk


AWARDS HEADER

business

ACTION AWARDS

2021

North Devon’s independent business awards

Recognising your excellence!

In 2019,we–AlanWilliams

andRobertZarywacz–

discussedthepossibilityof

holdingbusinessawardsfor

NorthDevonthatwere

independent,transparentand,

mostimportantly,fair.

In2020,wedidit,managing

tocompletetheawards,evenif

theannouncementofthe

winnerswasonlineratherthan

inperson.

In2021,NorthDevon’s

independentbusinessawards

returntorecognisethe

excellence,ingenuity,

commitmentandresilienceof

thearea’sbrilliantbusinesses.

Dazzling awards event

In2021,wearedeterminedto

hostadazzlingliveawards

eventwherenotonlywillthe

winnersofthe2021awardsbe

announced,butalsothe2020

winnerswillfinallyreceivethe

fullrecognitiontheydeserve.

Wehopewewillbeableto

makethisthebignetworking

eventthatwehadplannedfor

thisyear.

Why enter the awards?

Thepurposeoftheawardsisto

recognisetheachievementsof

businessesacrossNorthDevon

andtopromotethewinners,

finalistsandallbusinessesboth

locallyandtorelevant

audiencesfurtherafield.

Ouronlinemagazines

announcingour2020finalists

andwinnersandourvideo

announcementsreceived

thousandsofviews.

Wecontinuetofeatureour

winnersinissuesofthe

magazine–seepage15for

2020 NORTH DEVON BUSINESS AWARDS WINNERS

NorthDevonBusinessoftheYear2020

TheClovellySoapCompany

BestEmployer–TerraceTapas&WineBar

BestRetailer–IlfracombeChocolateEmporium

Business-to-BusinessExcellence–BrandLanterns

ConsumerServiceExcellence–SHEDS4you

Digital&OnlineAchievement–ABSEAServices

ExcellenceinConstruction–AdvancedScaffolding

ExcellenceinHospitality&Tourism–TheRoyalGeorge

HighestAchievingLearner–TaylorPhelps

ofTerrace&TapasWineBar

MadeinNorthDevon–TheClovellySoapCompany

OutstandingNewBusiness–BrandLanterns

YoungEntrepreneur–ThomasBedfordofUKHardwoods

BUSINESS-ACTION.CO.UK/AWARDS

coverageoftheRoyalGeorge,

Appledore,winnerofour

ExcellenceinHospitalityand

TourismAward.

Winnersalsoreceive

advertisingandlistingsinthis

magazineandonline.

Thank you

Wefeelthat,withthe

challengeseveryonehashadto

facein2020,somany

businessesdeservetowinan

awardfortheirresponsetothe

situation,theirachievementsin

verychallengingtrading

conditionsandtheirsupport

forourcommunities.

TheBusinessActionNorth

DevonBusinessAwardsare

heretosaluteyouandsay

‘thankyou’.

Who can enter awards?

Anybusinesslocatedinor

operatinginNorthDevonis

SPONSOR AN AWARDS CATEGORY

TheBusinessActionNorthDevonBusinessAwardswouldnotbe

possiblewithoutourgeneroussponsors,towhomwearevery

grateful.Asasponsor,youreceivemagazineadvertising,listingsin

printandonline,promotiononsocialmedia,editorialcoverage,

andthehonourofannouncingthewinnerofyourcategoryatthe

awardsevent.Tosponsoranaward,pleasecallAlanWilliamson

07970671192oremailadverts@business-action.co.uk

invitedtoentertheawards.

Entrantscanbebusinesses

ofanysize,fromsoletradersto

largebusinesses,andcan

operateinanysector.Wewant

toseeentriesfromeverysize

andtypeofbusiness.

Don’t think you’ll win?

Ifyoudon’tthinkyou’vegota

chanceofwinning,you’re

preciselythebusinesswewant

toenter.

Manyofourwinnerswere

totallysurprisedtowin.Size

doesnotmatter.Sectordoes

notmatter.Whatmattersis

yourentryandyourabilityto

impressourjudges,allofwhom

runindependentbusinesses

andunderstandthechallenges

andtheupsanddownsof

runningabusiness.

Anddon’tworryifyou’ve

neverenteredanawardbefore.

Weprovideresourcesand

adviceonhowtopresentyour

businesstobesteffectinyour

awardsentries.

Watch for awards launch

Withnoprevioustrackrecord,

wewerethrilledtoreceive

morethan100entriesforour

firstawardsin2020andwe’re

lookingforevenmorein2021.

Lookoutforthelaunchof

oursecondawardsinJanuary.

Ourwebsitewillgivefulldetails

ofawardscategories–lookout

fornewones–andcriteria,and

youcanenteronline.

Goodlucktoeveryoneand

welookforwardtoreceivingall

yourentriesandcelebratingthe

excellenceofbusinesses

throughoutNorthDevon.

■ business-action.co.uk/awards

@businessactionm | December 2020 / January 2021 | business action 11


north

devon

businessACTIVISTS

QI have moved

my business

back home,

what insurance

cover do I need?

A Oneofthekeythingsto

keepinmindwhenit

comestoyourhomeinsurance

andworkingfromhomeisthe

natureoftheworkthatyou

carryout.Homeinsurers

usuallybuildcoverintotheir

policytocoverbusiness

equipmentsuchascomputers

andprintersthatareownedby

thehomeownerbutnot,for

example,equipmentprovided

toanemployeetoworkfrom

home.Thisequipmentwould

needtobeinsuredbythe

businessthatownsit.

Ifyoumanufactureathome,

haveanyemployeesand/or

visitorstoyourhomeaspartof

doingbusinessorstore

businessstockathome,you

mayneedtoconsider

additionalcovers.Thesemay

include:

Publicliabilityinsurance–

Publicliabilityinsurancewill

providecoverifyourbusinessis

heldresponsibleforinjuryor

propertydamagecausedtoa

Q

Should

INSURANCE

Kevin Cobbledick

Director

Together Insurance Solutions

t: 01271 347147

w: togetherinsurancesolutions.co.uk

memberofthepublicoraclient.

Professionalindemnity

insurance–thisvaluablecover

forthosewhoprovideadvice,

servicesordesigns,will

typicallycoveryouifyour

businessissuedbyaclientfora

mistakethatyouhavemade.

Employers’liability

insurance–ifyouemployany

staffthenemployers’liability

insuranceisalegalrequirement

intheUK.

Themostimportantthing

todoistocheckyourexisting

homeandbusinesspolicy

coversanddiscussspecific

requirementswithyour

insurer/broker.

MANAGEMENT ACCOUNTS

I

register for

VAT?

A Ifyoursalescometomore

than£85,000inany12

monthperiodyoumustregister

forVAT.Butifsalesareless

thanthistheanswerisvery

specifictowhatkindof

businessyou'rein:

➤ Whoareyour

customers?Business

customerscanreclaimVAT

ontheirpurchasessoadding

VATtoyoursaleswillnot

makeanydifferenceto

them.Consumersonthe

otherhandcannotreclaim

VATsoitwillincreaseyour

priceby20%.Thisisoften

crucialtoyourprofitability,

Susie Kevern

Chartered Management Accountant

PoundLane

t: 07801 199671

w: poundlane.co.uk

QWhere can I

find

information

about exporting?

A Signupforgov.uk

updates:itisimportant

thatyoureceiveand

understandthemostrelevant

andup-to-dateinformation.

Signuptoreceiveupdatesas

theyareissued.

➤ Recognisethatthereare

differentprovidersof

advice:AswellasDIT,

ChambersofCommerce

andInstituteofExport

thereareanumberof

independentadvisors,like

InternationalTradeMatters

whooffertrainingsupport,

projectdeliveryandadvice.

➤ LookatFundingoptions:

HMRChaveanumberof

companiesthathavebeen

recognisedasprovidersof

trainingthatcanbefully

fundedfortheir

preparationsforBrexit

transitionand

implementation.

➤ Recognisethatyouor

someoneactingforyouwill

especiallyifsomeofyour

competitorsmaynothaveto

chargeVAT.

➤ Whatdoyousell?VATon

essentialitemsischargedat

0%.Soifyousellfoodor

drink(nothotfoodor

alcoholicdrinks),books,

newspapers,childrens'

clothesandsomeother

productsVATwillmakeno

differencetotheprice.

➤ Whatdoyoubuy?Ifyou

alreadypayVATonyour

purchasesyoumaybebetter

offifyoucanreclaimVAT.If

yourcostsaremostlywages

thenyoumaynotbe.

➤ WhatdoIneedtodoifI

register?IfyouthinkVAT

registrationisrightforyour

business,thenyouneedan

accountant’sadvice.Keeping

goodrecordsisessential,

alongwithmakingsureyou

knowthedeadlinesfor

reportingandpayingHMRC.

INTERNATIONAL TRADE

Linda Middleton-Jones

Founder

International Trade Matters

t: 01398 332881

w: internationaltradematters.com

beneededtoprovide

Customsdeclarationsifyou

export,from1January2021.

➤ ChecktheUKTariffto

understandimporttariffs

toUK,checktheEUtariff

tounderstandthetariffsfor

exportstothe27remaining

countriesoftheEU.

InternationalTradeMattersis

pleasedtoannouncethatit

willbeworkingwithNorth

DevonPlusonidentifyingthe

readinessofcompaniesin

dealingwithEUcustomers

andsuppliersfrom2021.

AsurveyacrossNorth

Devonwillbeissuedon

1December.

Who can

you ask?

Business owners are not ‘born’

and must learn how to run a

business as they go along. It’s not

always clear who to ask when we

have questions about what to do.

Thank you to our Business

Activists for offering their time

and expertise to answer your

questions.

We publish their contact details,

as they are also happy to talk

through general enquiries and

offer guidance, although will

charge when you require them to

give specific professional advice.

IMPORTANT: The answers on

these pages are intended as

general information. You should

seek specific professional advice

before taking any action in

relation to your own business.

12 business action | December 2020 / January 2021 | business-action.co.uk


Q&A ~ your business questions answered

north enterprise

growth

devon

news

innovation

& views

QI‘m in business

but don’t use

an accountant.

Do I need one?

A Theoldadagesaidan

accountantcovershisfees

bythetaxesyou’dsave.

Itisnotalwaystrue–some

‘accountants’onlyseemto‘do

thebooks’anddon’toffer

dynamicplanninghelpingyou

optimiseyourbusinessand

finances;theymayanswer

specificquestionsbutdonot

necessarilymakesuggestionsto

improveyourbusiness

dynamics!

However,manyinbusiness

filetheirownTaxrecords,

thinkingtheysavemoneyasa

result.However,thatisusually

notthecase.Yes,absolutelyyou

shoulddoyourbasicbookkeepingandnotpayan

accountanttotidyyour

paperwork–that’sdifferent!

Forourclients’financial

affairs,weofferconstructive

ideastobolstertheirfinancesto

ensuretheykeepmoreoftheir

hard-earnedmoneyfor

themselves.Forour

accountancyandtaxplanning

services,yes,itmightcostsome

BUSINESS FINANCE

Philip Milton

Managing Director

Philip J Milton & Company plc

t: 01271 344300

w: miltonpj.net

hundredsofpounds(morefor

largerandsophisticatedclients

withmoretogain)butifyou

don’tknowthingslike

allowancesforusingyourhome

foryourbusiness,employing

yourspouseandfunding

pensionsforthem,bank

charges’optimisation,using

financialplanningtoolslike

pensionsforyoursavings,

NationalInsurancenuances,

etc,youcouldbelosing

thousands,nothundreds

annually.Andnoadviser

knowseverything–regardless

ofwhattheythink.

QA number of my staff need to shield or

stay at home due to COVID, but I still

have business deadlines I need to

meet – how can I get around this?

A Firstandforemost,the

wellbeingofyour

permanentstaffisofthe

upmostimportance.With

governmentschemes,your

staffareabletoshieldathome

withlittletonoriskofjobloss.

However,youarestill

runningabusinessandthere

isstillworktobedone.Thisis

whereaflexibletemporary

workforcecanbeofgreat

benefit.Usingtemporarystaff

isafastandefficientwayof

scalingupyourworkforceat

shortnotice. Plus,tempscan

usuallystartworkingwithina

fewdays(oreventhesame

EMPLOYMENT

day!)—avoidinglongnotice

periodsorinterviewprocesses.

Youarealsoatlibertytostart

andendtemporary

assignmentsatyourwill,as

demandseesfit.

Peopletendtothinkoftemp

workaslowerlevel/unskilled

roles,buttherealityis

temporaryworkerspossess

manyskillsandthoselooking

fortemporaryworkaredoing

soformanydifferingreasons

andcomefromallsectors,at

alllevels.Theycanbeagreat

assettoateam,bringingwith

themvaluableskills,new

perspectives,andfreshtalent

Q

Business

MENTAL HEALTH & WELLBEING

will be tough in the months

ahead. How can I stay positive and

productive?

A Remainingpositiveand

productiveinthemonths

aheadisgoingtorequirean

increasedawarenessoftwo

keyfactors:resilienceandselfcare,inequalmeasure.

Resilienceincludes:Seeking

outand/orincreasingthe

supportiverelationshipswe

havearoundussothatwecan

askforhelpwhenneeded;

Remainingsolution-focused

inordertogainperspective,

buildstrategies,planandact;

Fosteringtenacitythrough

persistenceandhavinga

realisticoptimism;Being

realisticaboutwhatis

achievablewithingiven

timeframesandpossible

restrictionsandacceptingthat

someareasofyourbusiness

maybeforeverchanged;

Focusingonthepositives–

ratherthankeepinga‘ToDo’

listonyourdesk,keepa‘Done’

listthatyouwriteattheendof

eachday.You’llbesurprisedat

whatyou’veachieved!

Self-careincludes:Taking

regularbreaks,wherewedon’t

thinkaboutorfocusonwork;

Lookingafterourselvesboth

Kelly Smith

Counsellor

Devon Counselling Training

t: 07522 841009

w: devoncounsellingtraining.co.uk

physicallyandmentally–

eatingwell,restingwhen

needed,havingagoodsleep

patternandkeepingactive;

Ensuringthatwedonot

becomeallconsumedwith

work.Nowisagoodtimeto

reassessyourwork/life

balance;Participatingin

activitiesthatbringusjoy–

socialising,exercising,relaxing.

AsConfuciussaid,“Ifyou

arepositive,you’llsee

opportunitiesinsteadof

obstacles”,seethistimeasan

opportunitytochangeforthe

betterandtakegoodcareof

yourselfintheprocess.

Ask the Activists

Send business questions you have by email to

ask@business-action.co.uk

tokeepthingsmoving.For

example,interimmanagersare

oftensoughttofillthegapin

criticalmanagementsituations.

Atempworkforceallows

youtoaddstaffwithout

increasingyourpermanent

headcountandcosts.Hourly

ratesareusedratherthana

salaryandthecostsofbenefits,

companyperksandtraining

willbedramaticallyreduced

—maybeeveneliminated.

Plus,youcanhiremultiple

tempstocoverspikesin

demand/coverofpermanent

staff,withnolong-term

commitment.

Jayla Wilcox

Managing Director

Simple Recruitment

t: 01237 439500

w: simplerecruitmentltd.co.uk

@businessactionm | December 2020 / January 2021 | business action 13


LYNTON NEWS

Click for the affordable professional marketing you need

Z A R Y W A C Z

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or blog

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or blogs

marketing

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01271 879100

*& VAT

Lynton stores adapt to challenges

Churchill HouseonChurch

Hill,Lyntonisanoutdoorand

lifestyleshoprunbyJulie

Smythsince1995.Forthe

previous25years,Julie’s

parentshadrunitasa

clothingstore.Julienowruns

ChurchillHouseandWillow,a

giftstoreonQueenStreet,

withherdaughterClaire.

Churchill Housespecialisesinsellingand

fittingwalkingboots.Italsostocksalarge

rangeoflifestyleclothing,includingSeasalt,

Joules,Mistral,WeirdFish,LilyandMeand

LazyJacksbrands.Manyuseeco-friendly,

natural,organic,recycledandsustainable

fabricsandshareethicalfairtradevalues.

Willowsellsarangeofgifts,from

Christmasdecorationsandstockingfillersto

quirkygiftsandsocks,cookeryand

children’sbooks,toys,eco-friendlybags,

bottlesandcups,andalotmore.

“Wearesupposedtobeinlockdown

andthankfully,butalittle

overwhelminglyIhaven’tstopped,”

saysJulie.

“Wearespendingourtimebuilding

ourwillow-lynton.co.ukwebsite,

whichhasdonereallywellandour

saleshavebeenconsistent.”

“AtthemomentwearebusywithBlack

Fridaysales.ChurchillandWillowwillbe

opensixdaysaweekupuntilandincluding

ChristmasEve.

“Weobviouslywon’tbeabletohostour

latenightshoppingnightduetoCovid,sowe

areopeningtheshopfrom10amto4.30pm

andhavesaleoffersonourclothingin

ChurchillHouse.”

■ ShopforgiftsonlinewithWillow

atwillow-lynton.co.uk

■ Fordetailsofclothingand

outdoorbrandsavailableat

ChurchillHouse,visit

churchillhouselynton.co.ukorcall

01598752557

14 business action | December 2020 / January 2021 | business-action.co.uk


1. What was your first job?

Inschool,Iworkedinmylocal

pub.Afteruniversity,Iworked

insales.

2. What is the best

business advice you’ve

ever received?

Followyourpassion–itwill

leadtoahappierlife.Havinga

passionandsharingthat

passionwithfellowcolleagues

canbeapowerfulcombination

thatcanleadtogreatsuccess.

3. What do you enjoy most

about business?

Interactingwithmyteamand

customers.

4. What technology could

your business never be

without?

Ourtablemanagement

software–ithelpsminimise

stressandimprovesefficiencies

inthebusiness.

5. Describe your business /

management style

Relaxedandopen.Iamvery

engagingwithourseniorteam

andstriveforexcellenceacross

thebusiness–Ineverreally

switchoff!

INNEGLIGENCE

THE HOT SEAT

Garth Hughes of

the Royal George

Each issue we put a North Devon business personality in the hot seat

and ask them 10 questions. This issue we asked Garth Hughes of the

Royal George, Appledore and winner of Business Action’s Excellence

in Hospitality and Tourism Award 2020

Excellence in Hospitality and Tourism Award Winners:

Garth and Sascha Hughes, owners of the Royal George, Appledore

6. How do you go about

personal development?

We’vehadtolearnonthejobfor

thepastfewyears.Ihavesought

tofillanyknowledgegapsby

approachingmyownnetwork

orotherseasonedindustry

professionalsforadvice.

7. Is there anything about

yourself that you want to

change?

Ihaveatendencytogetexcited

aboutnewprojects–thiscan

begreatasIcanbringlotsof

energy,oralittledistracting

sometimes!

8. Social media: yes or no?

Preferred network?

Definitelyyes–Facebook,

InstagramandTwitter.

9. How do you wind down

when not working?

Ihavebeenknowntoenjoythe

oddglassofwineathome;)

10. Do you have a motto or

favourite quotation?

Keepyoureyeontheprize/

Keeplookingforward.

THE ROYAL GEORGE

Datingbacktothelate1700s,

theRoyalGeorgeisaGrade2

listedpublocatedontheseawall

withstunningviewsoverthe

TawandTorridgeEstuary.

Thebuildingwascompletely

rebuiltandrefurbishedin2017

intoacontemporarypub/

restaurantovertwofloors,with

fouren-suitelettingrooms,

includingtwofamilyrooms

andtwodoublerooms.Twoof

theroomsaredog-friendly.

Therestaurantcanserve

morethan80peopleatone

sittingand,foralfrescodining

ingoodweather,thereisa

gloriousterraceonthefirst

floorthatoverlookstheEstuary.

Therestaurantservesa

modern,Britishàlacarte

seasonalmenuthatchanges

monthly,withdailyspecialsfor

bothlunchanddinner.Weare

allpassionateaboutthe

provenanceandqualityofour

largelylocalingredients.

■ Details01237424138or

trgpub.co.uk

More awards wins and hampers from the Royal George

Like all hospitalitybusinesses,

theRoyalGeorgehashadto

workwithinsevererestrictions

in2020.However,ithas

adapteditsservicesand

achievedcontinuedsuccess.

Aswellaswinning

BusinessAction’sExcellence

inHospitalityandTourism

Award2020,itreceiveda

TasteoftheWestGoldAward

intheDiningPubcategory

for2020/2021.Theaward

judgecommented:“Thiswas

oneofthebestmealsIhave

hadforalongtime.

Exceptionalflavoursand

texturesandtreatedwellby

thekitchentogetthemall

togetherontheplate.”

TheRoyalGeorgehasalso

beenselectedbytheSunday

TimesasoneoftheirBest

PlacestoStayintheUKfor

2020.Itwasamongoneof15

hotelsintheSouthWestand

theonlyoneinNorthDevon.

Thesesuccessesreflectthe

hardworkbyalltheteamand

newproductsandservices

introduced.Thisincludesthe

openingofTheLittleGeorge

at20TheQuay,Appledore,

whichoperatesasatake-out

venueandprovidesatake-out

menudeliveredwithinthe

localarea.

Anotheradditionisthe

RoyalGeorge’sownChristmas

hampersfeaturinganexclusive

selectionofpaté,terrine,

charcuterie,chutneys,nuts,

shortbread,mincepies,

honeycombandmore.Thereis

alsoaCheeseLoveroptionas

wellastheopportunitytoadd

proseccoorwine.

■ Seeregularupdatesat

facebook.com/

littlegeorgeappledore

@businessactionm | December 2020 / January 2021 | business action 15


Builders merchant giving

away £6,500 to customers

RGB Building Suppliesis

supportinglocalindependent

shopsandvoucherswithits

‘SupportLocal’initiative.

Thebuildersmerchantis

givingaway£500worthof

independentshopandvenue

voucherseveryweekuntilthe

endofJanuary.EveryMonday

until25January2021,RGB

willlaunchagiveawaywhere

prizeswillinclude10£50

voucherstospendatan

independenthighstreetstore

tohelpwiththecostof

Christmaspresents,five£100

vouchersforuseonaholiday

cottageintheregion,and10

£50localattractionvouchers.

“Therearemanybusinesses

inourareawhichhavebeen

strugglingtosurvivethisyear,

soit’svitalwedowhatwecan

North Devon scenes in 2021

Air Ambulance calendar

Three North Devon scenes

featureinRGBBuilding

Supplies’‘LoveWhereYouLive’

2021calendar,whichraises

fundsforbothDevonand

Cornwallairambulancetrusts.

AfterRGBaskedSouthWest

residentstosubmitphotographscelebratingtheregion,

photosofHuntshawWoods

andWelcombeMouthBeach

takenbyAndyDavey,and

ValleyoftheRockstakenby

WilliamGreatrexwerethreeof

theentriesselectedforthe

calendar.AndyandWilliam

eachreceiveda£100voucherto

spendattheirlocalRGB

branch.

TracyOwen,fundraising

manageratDevonAir

tosupporteachother,”says

LeeKift,branchmanagerat

RGBBarnstaple.

“Intotal,we’llbe

purchasingandgivingaway

£6,500worthofvoucherstobe

usedatindependentshops,

venuesandattractions.Aswell

ashelpingbusinesses,wehope

ourSupportLocalinitiative

highlightsthefantasticarray

oflocalcompaniesthatareon

ourdoorstep.”

AllRGBcustomerswho

spend£25attheBarnstaple,

Bideford,Holsworthy,

IlfracombeorSouthMolton

brancheshavethechanceto

winavoucher.

■ Termsandconditions,anda

listofthevouchersonoffer

eachweekwillbepublishedat

rgbltd.co.uk

Ambulance,says:“We’re

extremelygratefultoRGBfor

theircontinuedsupport

throughwhathasbeena

challengingyear.We’dalsolike

tothankallwhosubmitted

theirphotosforchoosingto

supportthecalendar.Wehope

ourregularsupporters,aswell

newsupporters,willbe

inspiredtopurchaseacalendar

and,inturn,helptoensurethe

futureourservice.”

■ Thecalendarisavailable

frombothairambulance

charityonlineshops,allRGB’s

branchesandRGB’swebsiteat

rgbltd.co.uk.

Thepriceis£7.50andall

proceedsgodirecttotheair

ambulancecharities.

NEWS

General & specialist auctions

Online & at our Bideford auction house

House clearance

Valuations & probates service

01237 471 955

torridgeauctions.co.uk

Dymond Engineeringin

Barnstaplehasdevelopedandis

manufacturingfreestanding

steelhandsanitiserunits

featuringitsownGerryGiraffe

cartooncharactertoencourage

Gerry Giraffe

keeps kids’

hands clean

Celebrating 30 years of finance support

ConradRobins,directorof

ASC,iscelebrating30yearsof

helpingbusinessesinDevon

raisethefinancetheyneed.

ASCnowhasmorethan20

officesnationallytohelp

businessownersthroughthe

financemazeandremove

hurdlesthrowninthewayby

banksandlenders.

EachASCofficecreatesa

childrentowashtheirhands.

Dymondcansupplyunitsfrom

stockordesigncustomunits

withcustomers’ownbranding.

Theunitsareofarobuststeel

constructionwithaneasy-clean

powdercoatedfinish,arestable

inuseandholdallwidely

availablesanitisers.Theyare

designedforindoorand

outdooruseandaresuitablefor

schools,pre-schools,playareas,

doctors’surgeries,shops,family

pubsandanyareasusedbykids.

Gerryisdesignedspecifically

toencouragechildrento

regularlysanitisetheirhandsby

makingitafunpartoflearning

andplayroutines.

■ Details01271372662or

dymondengineering.co.uk

localpresencebackedupbya

strongnationalbrand.

■ Details01392423600or

asc.co.uk

William Greatrex's photograph of the Valley of the Rocks

16 business action | December 2020 / January 2021 | business-action.co.uk


FOOD & DRINK

Support our local drinks producers

Hello, my name is Robert and I like to drink . . . in moderation. The Christmas and midwinter holidays are a traditional time for celebration,

although this year things are different. Many hospitality providers will not be able to offer their full services, and our food and drinks

producers have fewer opportunities and outlets for selling their products. While we definitely do not advocate excessive drinking, we do urge

everyone to support our fine local producers. Here are just a sample. Cheers!

Torview sparkles

While Torview Wines

atSheepwash,

Beaworthyhas

experienced

disruptiondueto

Coronavirus,the

processofnurturing

itsvines,harvesting

grapesandmaking

newwinescontinues

atthevineyards.

OwnerTim

Gowanexplains:

“Whilsttheharvestis

in,we’remakingthe

mostofthecoldweather,to

disgorgeourfirstbigbatchof

sparklingwine.

“Our‘ROD’isatraditional

methodsparklingwinethat

needstobechilledtobetween

0and2degrees,sowecan

removethesediment,butnot

toomuchofthewine.

“Aswe’rebusyinthe

winery,we’reclosedtovisitors

untilEaster.Sooverthewinter

we’reoffering10%offallour

wineonline(withthecode

“NOV10”,untilwereopen).

Duetothecancellationofso

manyfarmersmarkets,we’re

offeringfreedeliveryto

anyonewithin15milesofthe

vineyards.”

■ Details07977408829or

torview.co.uk

Gift packs from GT Ales

GT AlesatChivenoris

offeringawinter

selectionChristmasgift

packandsixor12packs

ofGTAlesinbottlesand

cans.Thesecaninclude

chosenfavourites,from

itszestyblondetothe

sumptuous10malt

oatmealstout.

■ Details01271267420

orgtales.co.uk

Combe’s Ruby Sunset

Combe Brewing Company

inIlfracombeislaunching

itsRubySunsetwinterbeer

inthesecondweekof

December.Thebrewery

launchedinMarch2020

andisestablishingits

reputationdespitethis

year’schallenges.

■ Details07973488409or

combebrewingcompany.co.uk

Cake in a Box supports retailers

Foxcombe Bakehousein

Lewdownhaslaunchedanew

‘CakeinaBox’postage-ready

linetosupportitsindependent

retailersandtocapturea

marketshareofclick-andcollectandclick-2-order

shoppersathomeorwork.

Theinitialrangeisa

seasonalselectionofcakesand

bakes,includingmincepies,

shortbreadsandtraditional

richicedfruitcakes.Selection

boxescanbeorderedvia

independentretailersorby

mailorderfromFoxcombe.The

CakeinaBoxarrivespackedat

theretailer,readyforcustomers

tocollectormail-onasagift.

Deliveriescanalsobemade

directtocustomers’afternoon

teatablesordesks.

■ Details01837861802or

foxcombebakehouse.co.uk

@businessactionm | December 2020 / January 2021 | business action 17


BUSINESS ACTION

Business listings from £30 per year and

advertising packages from £150 per year

18 business action | December 2020 / January 2021 | business-action.co.uk

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