Waikato Business News November/December 2020


Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.






Page 6

Westpac waikato

business awards

Page 11


builder awards

Special liftout

Civtec, named Westpac Waikato Business

of the Year. Photo: Barker Photography

‘This is where the heart is’


The supreme winner at the Westpac

Waikato Business Awards emphasised

whānau and customer service when

accepting the award on the night.

Civtec CEO Pele Tanuvasa

said the infrastructure

company was

privileged as a whānau of 250

across the country to work

on million dollar networks

while also working with

individual householders.

“Customer service and

quality and doing the right

thing is in our DNA,” he

told the business audience at

Claudelands Showgrounds.

Founder and group CEO

Renae Smart said the awards

were particularly special to

them as a Waikato business.

“Our roots are deeply

founded in this region.

And while we operate

nationally now, this is

where the heart is.”

An impressive crowd of

550 attended the November

black tie event, which

revealed a business community

in good heart at

the end of a year in which

Covid-19 had struck.

A feature of the night

was the induction of well

known business leaders

Sir William and John

Gallagher and the late

Arthur Porter into the

Waikato Chamber of

Commerce Hall of Fame.

Continued on page 11

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From the editor

Kia ora. How good it

has been this month to

attend some award evenings,

to see business people

shaking off the shackles of this

extraordinarily difficult year

and taking some time to celebrate

their successes.

It took commendable confidence

on the part of the

Waikato Chamber of Commerce

and the Hamilton Central

Business Association to

decide several months ago that

they would go ahead with their

annual awards.

And each of those evenings

was hugely successful. HCBA

general manager Vanessa Williams,

as always, turned on the

theatre, this year with a transparent

marquee by the Waikato

River, showcasing what the

awa means for this region’s

city. We are starting to get

traction when it comes to that

often repeated phrase, “turning

to face the river”, thanks both

to business people and civic

leaders like Vanessa.

Meanwhile, the Westpac

Waikato Business Awards

drew a large crowd to

Claudelands - another jewel

in the crown when it comes to

Hamilton’s vibrancy.

“We bring our for profit and our for

purpose sectors together, and through

that binding we create a stronger

foundation, a more sturdy foundation

that enables us to travel together.”

CELF chief executive Tania Witheford Page 5

You would hardly have

known that only a few months

ago there was such pessimism

about the future. There was

optimism in abundance at the

“It was like a forced holiday for

everybody. We took that time to

realign some of our priorities and

that’s been to our benefit. It was

a huge learning exercise.”

Soul Gallery owner Lisa Voigt Page 6

Westpac business awards,

where Civtec deservedly carried

off the top gong. Theirs

has been an interesting year,

as I discovered when I interviewed

group CEO Renae

Smart and CEO Pele Tanuvasa;

they acquired a Christchurch

firm during lockdown, and

immediately stood down virtually

all their staff. But by the

end of the year, they were continuing

their six-year business

surge, opening a new office

in New Plymouth, while also

moving into new, purpose-built

Waikato headquarters.

I also interviewed Hannah

Porter from Bear & Moo,

maker of reusable nappies.

They are nothing like the

nappies I remember from my

WAIKATO BUSINESS NEWS November/December 2020

parenting days, squares

of white cloth memorably

described as resembling a

new parent’s distress signal

when hung on the clothesline.

In the intervening years, there

has been a massive switch

to disposables which I can

only think is disastrous for

the environment. So I was

delighted to interview Hannah,

a sensible mother and

really clever business owner

doing her bit in the friendliest

way possible, providing the

kind of fitted cloth nappies I

could have done with back in

the day.

Happy reading.

Ngā mihi nui

Richard Walker

“When it comes to

communications planning I

believe it’s essential to keep

your plan simple, focused

on core actions and shortterm.

That way you can

remain nimble and change

when circumstances



Heather Claycomb

comes to the rescue

Page 7


Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@dpmedia.co.nz


Richard Walker

Ph: (07) 838 1333

Mob: 027 814 2914

Email: richard@dpmedia.co.nz


Kelly Gillespie

Ph: (07) 838 1333

Email: kelly@dpmedia.co.nz

Graphic designer

Olivia McGovern

Ph: (07) 838 1333

Email: olivia@dpmedia.co.nz


Please contact:



Joanne Poole

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Mob: (021) 507 991

Email: joanne@dpmedia.co.nz




News releases/Photos/Letters:







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4 WAIKATO BUSINESS NEWS November/December 2020

‘The most engaged plan possible’


The Waikato River and central city will be

key to Hamilton City Council as it develops

its long-term plan.

The council is tackling

the plan based on five

priorities which came

out of extensive public consultation

early in the year.

Mayor Paula Southgate

says her goal was “to make

this the most engaged longterm

plan [LTP] possible - in

other words, to make it as

community developed as possible”.

“We decided that the

‘why’ is just as important as

the ‘what’. If you don't know

why you're doing something,

if you don't have a vision for

what you're trying to achieve,

then projects will be thrown

in with no kind of rationale.”

That saw the council going

out to the public at the start of

the year. Southgate says about

1000 people contributed, both

online and in-person.

There was no surprise, she

says, when the river and the

CBD came through as key


“From that, we were

able to come up with these

five priorities [see sidebar].

Everything that comes to the

LTP, we will be saying to our

colleagues, how does that fit

the ‘why’ for Hamilton?

“I think these priorities are

easy to understand, they're

broad enough to allow for flex

and how we get there. And

that was what I was about.

Shared vision matters. People

in Hamilton want to understand

what our vision is for

the future.”

The river is referred to in

four of the five priorities, and

the city centre is also a focus.

Deputy Mayor Geoff Taylor

says, having gone through

a long-term plan in the previous

council, having the five

priorities helps give a clearer


“I feel a clearer kind of

sense of what we're trying to

do, I think this has worked

very well for that. On the

central city, for example, I

love that we're saying a central

city where people love

to be, because the engagement

we've done with the

community is telling us they

don't just want it to be a place

where people work.”

Priority one:

Shaping a city

that’s easy to live in

Priority two:

Shaping a city

where our people


Priority three:

Shaping a central

city where people

love to be

Priority four:

Shaping a fun city

with lots to do

Priority five:

Shaping a

green city

He says the council is

pushing hard on the amenities

side. “You want it to be a place

where actually people want to

live.” He doesn’t see amenity

projects, such as a pedestrian

bridge, other riverside developments

and the regional theatre,

as discretionary. “I see

the central city as a growth

cell, just like Peacocke, just

like Rotokauri. And so you

need to invest in your growth

cell - it's not discretionary, it's

absolutely essential.”

Southgate points to numerous

central city building projects

as a vote of confidence

which will also contribute to

the desire to build up and out

from the CBD, rather than

focusing only on greenfield


Taylor says it’s also about

planning for areas where there

will be high density and others

where there won’t, with infill

currently making up about

half of new building. “It's not

controlled, really some of it's

not good infill. And it's starting

to get to the stage where,

you know, it's upsetting a lot

of residents, I think.”

He says the council is

involved in putting together

a housing strategy, based on

the regional housing initiative,

with outcomes including

affordability. Out of

that, there will be levers for

the council to pull, likely to

include development contributions


Southgate says affordability

relates to choice in the market.

She says the first stage of

Te Awa Lakes is set to include

apartments in the affordable

range. “At the same time,

we're working with Kainga

Ora and other housing providers

to see what we can do to

provide transitional homes of

the lower value.”

The mix of housing is

important, Southgate says,

as is public transport. Taylor

says the future of buses might

include demand response,

using smaller buses or vans.

“You can basically say, come

and pick me up and take me

into town. And it will pick up

a certain number of people

on a route and take them into


He talks of an “uncomfortable

transition” in the central

city as driving and parking

become more difficult, making

public transport crucial.

“We are going to have to rev

up the public transport system.”

Southgate points to major

Paula Southgate wants the long-term plan

to be as community developed as possible.

events as part of Hamilton’s

appeal, including the

upcoming Six60 concert at

Claudelands. “You just see

it post-Covid, it's one of the

things that people missed

the most was the ability to

come together and have fun.”

Events including Balloons

over Waikato and Fieldays

were cancelled, but Southgate

says the Hamilton Gardens

Arts Festival is set to go

ahead, albeit with a slimmeddown


Southgate says they also

want people to thrive in the

city, and that includes business.

Connectivity will be

key - both to Auckland and

Tauranga, and within Hamilton.

She says that will involve

working across boundaries

with neighbouring councils,

and with Te Waka and others

to bring business to the city

and surrounds.

“Personally I'm thinking,

yes, it's great we've got a lot

of new business here in Hamilton

over the last year, but I

want more,” Southgate says.

“It's really exciting that

we're having people driving

down and saying, ‘hey, we'd

like to put our factory or our

operation right here, can you

help us with that?’ My view

is, we should be helping them

with that in any way we can.”

She says when it comes to

ease of living, the feedback

was that people wanted connectivity,

to be able to cycle

to work without congestion,

and to have access to services

like shops, healthcare and


“It's about having everything

within a scale of

neighbourhood, so that you

don't necessarily have to drive

right the way across the city

to get what you need because

there's a sense of local


We decided that

the ‘why’ is just as

important as the

‘what’. If you don’t

know why you’re

doing something,

if you don’t have a

vision for what you’re

trying to achieve,

then projects will be

thrown in with no

kind of rationale.

• The long-term plan will go

out for public consultation

in March next year.

Huge cost of infrastructure

Geoff Taylor says having five

priorities helps give a clearer mandate.

Growth is an

ever-present challenge

as well as an

opportunity, particularly

when it comes to the need

for expensive infrastructure

builds and upgrades

- from a new river bridge

to Peacocke, to ageing

underground pipes.

“Now that the government

is re-elected, I expect

our two MPs to go hard to

Wellington and say, ‘Look,

in terms of New Zealand

Inc, we've got a lot to offer,

we're the fastest growing,

we're a huge economic hub,

we've got those linkages

with Tauranga, we've

got those linkages with

Auckland’,” Southgate says.

“That Golden Triangle

concept is still strong. And

if the Government supports

that idea of having a central

North Island that's really

strong they will need to

help us because the cost of

infrastructure is huge.”

WAIKATO BUSINESS NEWS November/December 2020


The CELF class of 2020 at their graduation: Back row, from left: Darren Ward, Ben Royfee, Andy Mannering, Brett Maber,

Thomas Nabbs and Colin Vette. Front Row: Chelsey Hawthorn, Kristine Clarke, Sharon Lourie, Kate Shirtcliff, Justin White,

Bryn Little, Karen Hoskin, Sami Stretton, Tyron Pini and David Slone. Not pictured: Jenny Nand and Matthew Archibald.

Community leader honoured

Thomas Nabb said the course has the wow factor.


A leadership programme aimed at bringing

together the profit and not-for-profit sectors

marked its fifth year with an inaugural

award at a graduation dinner in November.

The CELF Elevate programme,

which has now

graduated almost 100

participants in total, honoured

an alumnus, K’Aute Pasifika

chief executive Rachel Karalus,

at the event held at the Gallagher

Academy of Performing

Arts. Karalus could not attend

on the night to receive the inaugural

CELF Alumni Leader

of the Year award, but spoke

via video of leaving her job

as a corporate lawyer to take

up her current role.

“When I stepped into

the role of CEO at K'Aute, I

stepped not only into my purpose,

but also into my Pacific

culture, and identity.”

She said there had been

self-doubt during what has

been a change process at the

organisation, but that this had

led to personal growth and the

development of her own style

of leadership, while she also

gave credit to those around her

for their achievements over the

past 12-18 months.

The Elevate programme sees

Waikato businesses paying for a

place on the course for a leader

from their own organisation as

well as a place for a community

organisation member, with

about 20 completing the course

each year. That means profit

and not-for-profit leaders benefit

together from the course,

which is run by Community

and Enterprise Leadership

Foundation (CELF) in partnership

with University of Waikato

Management School.

WEL Energy Trust chief

executive Raewyn Jones spoke

at the graduation dinner about

the CELF programme’s purpose,

paying tribute to founders

Bernie Crosby and David


“They aspired to build

future leaders from all walks

of life, who could reimagine

wealth creation from a social,

environmental, cultural and

economic perspective. They

saw a Waikato with 1000 connected

leaders who were driven

to leave a positive legacy to

succeeding generations.

“CELF has already nurtured

nearly 100 connected leaders

who know their purpose, who

are empowered to reimagine

what could be, who are well

placed to work across sectors,

and to build a Waikato that is

more inclusive, sustainable and


University of Waikato

senior deputy vice-chancellor

Professor Alister Jones said the

evening was an opportunity to

celebrate the achievements of

all the graduates of the programme.

“One of the big things is

that these sort of initiatives

survive and create vibrancy

by an alumni network, and

that is absolutely crucial. A

series of one-offs have no real

impact. And as we continue to

build on this programme, then

I think this creates a fantastic


The programme showed

what was possible through a

combination of private and

philanthropic input and the

university, he said. “We can

make a real difference in this

community, and we can support

the business community

also to grow.

“I think we can all agree

that this programme has shown

to the community that there's

more to business than just making

a profit.”

One of those graduating,

Thomas Nabbs of The Waterboy,

thanked the organisers

on behalf of the cohort, and

said CELF creates connection,

learning and growth.

“You're constantly surprised

on this course, it's always had

the wow factor and it's always

been mind blowing.”

He spoke of being given

connection, confidence and a

sense of responsibility.

“It's taught me more about

whakapapa, not only for ourselves,

but so we can pass on

our teachings in our, in our

work in the communities to

which we serve.”

CELF chief executive Tania

Witheford drew analogies

between leadership and a regular

feature of the programme, a

waka trip towards the end of the

course that sees the participants

paddle on the Waikato River.

For stability, the waka are

bound together in pairs. “That

reminds me of the very fact

of how CELF operates. We

bring our for profit and our for

purpose sectors together, and

through that binding we create

a stronger foundation, a more

sturdy foundation that enables

us to travel together.”

Travel agency sees

positive signs

Hamilton travel agency

Calder & Lawson is

once more recruiting

staff, as signs for the future

get more promising.

That comes at the end of a

year when its business plummeted

in the space of a week

after Covid-19 struck, events

were shut down and the border


The pandemic’s arrival

had followed a period of

growth when the company

was recruiting new staff,

managing director Paul Forward

told a meeting of the

Waikato branch of the Association

of Administrative

Professionals NZ.

The firm focused on

keeping staff employed after

Winner of the Orbit World Travel member

\door prize Reta Botha (Wise Group) with Calder

& Lawson managing director Paul Forward.


communication there

is a void and people

make up their own

narrative if you don’t

communicate, so we

were very conscious

about that.

the virus hit. They worked

their contacts, and were able

to outsource half of their staff

to MSD in a call centre that

traced Covid cases, while

keeping the other half working

in travel. But as the wage

subsidy ended they had to

make cuts.

Calder & Lawson is now

recruiting again, however,

with the future looking more

positive domestically and


Australia is likely to be

the second “travel bubble”

destination for New Zealanders,

following the Cook

Islands, and then probably

followed in turn by Singapore

and then Japan late 2021 and

into 2022, Forward told the

branch’s Christmas function

at Claudelands Grandstand.

He is seeing an uplift in

AAPNZ Group Management Team, from left, Nancy Berryman (GHD),

Antoinette Zuber (Manta5), Melanie Briggs (Waikato Regional Council),

Beth Jobin (NZ National Fieldays Society), Charlene Fox (Wintec)

mood in the office. “We are

confident in the future. Bad

times, like good times, don't

last forever. So we've got a

plan for growth in 2021 and

’22,” he said

“The best thing that we've

done all year is we are able

to pick up the phone to people

that we had to let go

and say, ‘Would you like

to come back?’”

Along with a focus on

keeping staff, communication

was at the core of Calder &

Lawson’s response to Covid-

19, both with staff and with

clients, he said.

“Without communication

there is a void

and people make up their

own narrative if you don't

communicate, so we were

very conscious about that.

“We were up front. We

didn't know what was going

to happen. But we communicated

clearly and consistently

so that as we moved through

the crisis, our teams knew

where we were going.”

In the early stages, Calder

& Lawson did a lot of modelling,

updating its forecasts

every 48 hours. Forward said

they made their decisions

based on worst case scenarios

on the basis it was better to go

hard and early than to go twice

when it came to making tough


That was a challenge,

given Kiwis’ naturally optimistic

natures, and it meant

having the right support

network was important.

“Having people that you

can discuss with, honestly

and confidentially, is critical,

particularly in those early

stages of a crisis,” he said.

“I think the things that we

learned about Covid and how

it affected our business was

the type of leadership you

need through a crisis is quite

different to what you need

during everyday events.”

• AAPNZ includes personal

assistants, executive

assistants, office

managers, administrators,

receptionists, secretaries,

accounts and

payroll officers in its

membership, and

meets regularly through

the year.

6 WAIKATO BUSINESS NEWS November/December 2020

Penny Mahoney opened LAB Brow Bar nine weeks before lockdown.

Lisa Voigt loves supporting emerging artists. Photos: Kyra Piccione

Art and Brows win big


More than 250 business owners came together on the banks of the

Waikato River in a see-through marquee for a night of celebration,

thanks to the Hamilton Central Business Association (HCBA).

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More than 70 businesses

applied for

an HCBA Award,

exceeding applications submitted

last year despite the

challenges thrown at most

due to Covid-19.

Vanessa Williams, HCBA

general manager, said the

night was a wonderful way to

end a tough year.

“It’s such a pleasure to

organise and it was so magical

to be celebrating right on

the river.”

She said the awards evening

was something she

looked forward to every year.

She always enjoyed showcasing

what events could be like

in Hamilton while using local


“People don’t put marquees

on the river, but actually,

you can!”

Vanessa said the best word

she could think of to describe

the evening was “joyous”.

She said there was a good

mixture of new and established

businesses to recognise,

including local and

international sellers.

Among the evening’s winners

was Soul Gallery, taking

home three awards: Best

Retail, People’s Choice and

Best of the Best, all of which

gallery owner Lisa Voigt said

were “quite unexpected”.

Voigt said she decided to

enter the awards this year to

support the business community.

“After such a tough year

for everybody, we thought

it would be really nice to be

part of the community and


Voigt will have owned

Soul Gallery for 10 years next

February. She has a background

as an artist and found

she wanted to provide an art

space for others like herself.

“I wanted to make my own

stamp, and really stick to

New Zealand made.

“I love helping emerging

artists get out there, as well

as helping established artists

create new markets for their

work. And, of course, providing

a place for people in

Hamilton to come and appreciate

all this talent we have.”

I love helping

emerging artists get

out there, as well as

helping established

artists create new

markets for their

work. And, of course,

providing a place for

people in Hamilton to

come and appreciate

all this talent we


She said Covid-19 was

hard, but it offered a good

opportunity to step back from

the business.

“It was like a forced holiday

for everybody. We took

that time to realign some of

our priorities and that’s been

to our benefit. It was a huge

learning exercise.”

Voigt believes the thing

that made Soul Gallery stand

out in the awards was down

to how it treats its customers.

“When I say customers,

I don’t just mean people

who come and buy our jewellery

or art, but the artists

themselves, because they are

our customers too.

“If they didn’t feel comfortable

giving us their art to

exhibit and sell, we wouldn’t

be here.”

Voigt said being situated

on Barton St was awesome.

“The CBD is really supportive,

we look out for each

other. We are constantly

sending people to each other

- like if someone comes in

here looking for something

we don’t have, we point them

in the direction of somewhere

close by that would have it.”

She said she was really

grateful to the Hamilton Central

Business Association.

“It’s obviously been a

tough time for them as well.

To pull together and continue

what they’re doing with the

promotion of the CBD is


Penny Mahoney, owner at

LAB Brow Bar, said she was

“absolutely stoked” to take

home two awards: Big Splash

and Best Service.

“It’s a massive privilege

to be in this part of the CBD

where I’m surrounded by

incredible women in business,

including Soul Gallery

just next door. The fact that

I’m in the same bubble as

them is really cool.”

Mahoney opened her business

in January this year 18

months after starting a homebased


“We were open for nine

weeks before lockdown,

when we were shut for seven

weeks. When we re-opened

after lockdown, it was like

opening all over again.

“People were literally

banging our doors down at

the end of lockdown. When

I opened up the bookings at

level two, I got 60 bookings

in four minutes,” Mahoney


Before lockdown

Mahoney had one staff member,

and since re-opening

LAB Brow Bar has grown to

seven staff members.

“It’s been an insane first

year of business, so this is

pretty good validation for

how hard we have worked,”

she said.

• See further coverage,

page 54

WAIKATO BUSINESS NEWS November/December 2020


Jumpflex grows

with Amazon Web

Services integration

Trampoline designer and manufacturer Jumpflex

needed help to ensure its information technology (IT)

infrastructure kept up with demand.

Jumpflex was growing fast.

Jumpflex, in Hamilton,

had to ship its trampolines

to an increasing number of customers

all over the world, with

multiple third-party logistics

(3PL) providers in the chain.

Jumpflex chief technology

officer Jeremy Mould turned to

another Waikato business, software

specialist Company-X, to

get the job done.

Mould, an accomplished

software developer in his own

right, called fellow University

of Waikato computer science

graduate and Company-X

co-founder and director David

Hallett for help. Jumpflex

asked Company-X to integrate

the web services required

to manage the international

supply chain processes, from

manufacturer to warehouse to


Company-X professional

services manager Michael

Hamid led the Company-X

software development team,

along with lead software

architect Rachel Primrose.

Company-X brought a

multifaceted team on board to

cover the different aspects of

the integration.

Senior software developers

Arno van Niekerk, Rob

Scovell, Pete Stewart, Dick

Vlaanderen and Lev Gimelfarb

teamed up to deliver the


The Company-X development

team built an integrated

system around Amazon Web

Services to enable Jumpflex to

manage its international supply

chain processes from manufacturer

to warehouse to customer.

Mould wrote some integrations,

but as the business grew,

he didn’t have time to develop

the integrations to keep up with

the growth.

“We wanted a portal to all

our systems so that we had

one place to view and manage

everything,” Mould said.

The integration brought

together data from multiple

cloud systems to provide a

cohesive supply chain view

for Jumpflex teams including

customer services, distribution

and management.

Company-X automated and

consolidated the various processes

at the core of Jumpflex’s

third-party logistics, and introduced

intelligent order routing

and fulfilment.

Once a customer placed

a customer order with Jumpflex

the manufacturer needed

to find warehouses in the

region holding the stock for

the various items and ensure

all the products made it to the

customer’s door. Along with

tracking the entire process, the

solution Company-X designed

and delivered had to ensure

that the customer and customer

services team were notified

as an order moved through

the various stages. The nature

of Jumpflex’s international

operation spanning numerous

warehouses made this a complex

problem that required a

bespoke solution to suit its

INTEGRATION: Company-X senior software developers

Arno van Niekerk, left, and Rob Scovell, solve a problem.

business needs.

Company-X also built

Jumpflex a mobile app for

the staff in their New Zealand

warehouse to scan orders and

ensure all the order line items

were present before being sent

out with the couriers.

“This is slowly moving

towards a complete Enterprise

Resource Planning (ERP)

system,” Mould said.

“Basically, everything they

took on was well thought out

and professional-looking,”

Mould said of the team.

“One pleasant surprise was

a call I received out of the blue

to look at re-structuring our

contract to save us money.”

Mould said he had

recommended Company-X

to several people in his

network and will continue

to do so.

“It’s nice as someone

who is often asked about

this sort of stuff to be able to


Meanwhile, he said,

Jumpflex continued to build on

the great foundations Company-X

had laid.

Easy 100-day comms plan formula

Profits to ambos

If 2020 taught us anything, it

is that we do not know what

is around the corner. So that

brings up a good question: how

do you plan for 2021 when

there is so much uncertainty?

When it comes to communications

planning I believe

it’s essential to keep your plan

simple, focused on core actions

and short-term. That way you

can remain nimble and change

when circumstances require.

I find, however, most people

run out of planning gumption

by 1 December. And with

the exceptional year we’ve

been through, the gumption

meter is critically empty. So,

how do you gear yourself up

for the business planning,

which should include communications

planning, you need to

do for 2021?

Don’t worry, I’m coming

to the rescue! I’ve come up

with a way to make your communications

planning easy. It

involves getting yourself into

a 100-day planning and execution


Those 100 days consist of:

5 days to plan, 90 days to execute,

5 days to review, report

and refresh. Following this

routine will ensure you maintain

momentum while keeping

the focus on action.

That may sound easy, you

say, but where do you actually

start? Follow this simple 3 x 3

x 3 formula.

First: 3 Rs

The first step is to develop

measurable communications

goals related to the 3 Rs: reputation,

relationships, revenue.

And remember, it’s likely

these goals will stay the same

through a few planning cycles.

For reputation goals,

you might be looking to

raise awareness of your

organisation, fix negative

perceptions or build a leadership

profile in your industry.

Pick that one reputational

accomplishment that,

when achieved, will make

a big difference in terms of

opening doors to partnerships,

generating word of

mouth or attracting talent.

Relationships are



Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

important too. What do you

want to achieve in this space?

What relationships do you need

to build from scratch, which

ones do you need to maintain

or revive? This might include

developing relationships with

local or central government,

industry peers, customers or

your staff. Pick that one relationship

goal you need to strive

for in 2021 and lock it in place.

And then there’s revenue.

How can great communications

come alongside your

marketing and sales teams to

give their efforts a boost? This

might be about providing great

stories and content to increase

your social clicks and web hits

or it might be executing a PR

campaign alongside a product


Second: 3 tactics,

3 actions

Then, once you’ve come up

with your goals for your 3 Rs,

develop 3 tactics you’ll use

to achieve each and 3 actions

within each tactic.

For instance, if one of your

reputation goals is about building

your industry leadership

profile, your three tactics

might be: 1) start a podcast,

2) speak at conferences, 3)

build a LinkedIn profile.

Your three actions within

your podcasting tactic might

then be: 1) book episode

guests, 2) develop a digital

marketing plan and 3) write

media releases about each


So there you have a roadmap

for a 100-day communications

plan with a 3 x 3 x 3

execution formula. Admittedly,

it’s simple. This isn’t

a planning template to tackle

your most complex PR challenges.

But if you’re simply

looking to keep momentum

going in the communications

space, I guarantee this sort of

plan will make an impact.

Still feeling a lack of

gumption? I thought that

might be the case. So,

I’ve put together a planning

template just for you

at wearehmc.co.nz/blog/ to


Thanks for reading my

column during 2020. Have

a terrific holiday break

and see you again in the

New Year.

Graeme and Pixie Blake

New charity broadband

provider YelloHalo will

donate 100 percent

of profits to frontline

ambulance workers

with a goal of returning

$1 million to more than

1200 ambos in year one.

YelloHalo’s CEO, Hamilton

man Graeme Blake, says

the organisation offers a

great broadband service

and a new way for Kiwis

to support the frontline

ambos who save lives.

The motivation behind

YelloHalo came from his

own experience when his

daughter Pixie stopped

breathing at six days old.

“Fortunately, in a matter of

minutes, our local ambos

turned up. These amazing

people were calm, and they

knew exactly what to do

when we did not. As they

helped my daughter to

breathe again, I remember

thinking that they were

absolute heroes.”









Awards for Excellence

in Real Estate



Awards for Excellence

in Real Estate



Awards for Excellence

in Real Estate




Bayleys Country Waikato



Bayleys Country Tauranga



Ben Turner, Bayleys

Country Canterbury

Make sure you get the best result for your property by working with the best in the business.

0800 BAYLEYS I bayleys.co.nz/rural


Residential / Commercial / Rural / Property Services

WAIKATO BUSINESS NEWS November/December 2020


Gallagher wins

top security

software award

Gallagher have again proved their excellence in the design

of security software with a win in the prestigious Security and

Fire Excellence Awards 2020 in the UK.

Gallagher, which has

developed innovative

perimeter, access control,

and intruder alarm solutions

used to protect some of

the world's most significant

assets and locations, took

home Security Software Manufacturer

of the Year.

It’s great to receive

this award and be

recognised as a

leader in the market

for world-class

security solutions.

The award recognises

Gallagher’s innovation and

commitment to high physical,

integration, and cyber security


Their site management

software, Command Centre,

and the Proximity and Contact

Tracing Report were recognized

as standout software

solutions that secured Gallagher

the award.

Gallagher’s Security

Portal for Online Training

also achieved industry recognition

as a finalist in the

Security Training Initiative

of the Year category.

Gallagher’s UK regional

manager, Richard Huison,

says the award and nominations

for Gallagher across

multiple categories is testament

to their ability to innovate

on many fronts.

“It’s great to receive this

award and be recognised as a

leader in the market for worldclass

security solutions.

“Our team continue to go

the extra mile to deliver innovative

products that really

help organisations. Our Proximity

and Contact Tracing

Report, which was delivered

in response to the Covid-

19 pandemic is a fantastic

example of this,” says Huison.

Wellbeing Project

lead appointed

An expert in economic

development, strategy

and stakeholder

relationships will help the

Waikato work towards targets

for a greener, healthier region.

Harvey Brookes has been

appointed executive director

of the Waikato Wellbeing

Project, a regional initiative

to achieve a more environmentally

sustainable, prosperous

and inclusive Waikato by


The project has 10 specific

targets, based on the United

Nations Sustainable Development

Goals and developed for

the Waikato region through

workshops with hundreds of

local leaders and experts last


Brookes said the Waikato

Wellbeing Project was a fantastic

opportunity to unleash

the awesome potential and

power of the Waikato and its

people, and “accelerate the

journey towards our ambitious

wellbeing goals”.

“I'm very excited to be part

of this mahi and look forward

to working alongside all those

with a stake in a better future.”

Waikato Regional Council

chief executive Chris McLay

said Brookes demonstrated

a depth and range of experience

across environmental,

economic, social and cultural

wellbeings, strategy and startups,

including the establishment

of the Waikato region’s

economic development

agency, Te Waka.

“Not only does Harvey

have a wealth of experience

and contacts, but he was born

and bred in the Waikato. He

knows the Waikato.

“His appointment will help

make the right people come

together to address the challenges

we face as a region,

to make us more economically

resilient, and to further

improve our quality of life.”

WEL Energy Trust chief

executive Raewyn Jones said

Brookes already had direct

experience with the project

and a proven track record in

Richard Huison

Identifying its need during

the pandemic, Gallagher made

their Proximity and Contact

Tracing utility available to

customers free of charge, following

its launch in May.

Global general manager

for Gallagher, Mark Junge,

says despite the upheaval

brought by the Covid-19 pandemic,

Gallagher have continued

to increase their rate of

investment to provide innovative

solutions for customers.

“We’re all very proud

of what the Gallagher

team continues to achieve

despite the disruptive nature

of this year.”

scoping, designing and implementing

major organisational

change projects.

“Many people will know

Harvey through his leadership

of economic development

strategies in Auckland and

Waikato, but he’s also known

for working with community

groups to shape projects supporting

iwi business development,

biodiversity enhancement

and the regional housing

strategy. He’s had key roles

in the areas of coastal, hazards

and environmental management

also. Our wellbeing

targets touch across all such

aspects of life.”

WEL Energy Trust has

committed to spend $3 million

over five years to establish

and seed fund the Waikato

Wellbeing Project’s support

function, with the regional

council providing $100,000

and work in-kind resourcing.

To find out more about

the project, see https://www.





New Zealand Retail


– Some Observations

After a year like no other and with

retail appearing to be the sector

under most pressure, I took the

recent opportunity to attend the National

Retail Conference held by the Property

Council of New Zealand in Auckland at

the Aotea Centre, along with Vanessa Williams,

general manager of the Hamilton

Central Business Association.

CEO of PCNZ, Leonie Freeman, welcomed

the audience of several hundred

attendees, making special mention of how

few countries around the world were able

to hold gatherings like this and how good it

was to be off Zoom calls. It was an opportunity

for us to hear from a stellar line-up

of retail related professionals, providing

little nuggets of insight as to where society

is heading.

Kiwi Property CEO Clive Mackenzie

provided us with five retail mega trends:

• Rise of e-commerce

• Bifurcation and consolidation

• Changing consumer expectations

• Data driven decision making

• Sustainability takes centre stage

Their business bounced back after Covid,

led by convenience, value and a great

customer experience. Retail was already

evolving, but Covid has meant an accelerated

rate of change – we must adapt and,

with limited competition from overseas,

there are real opportunities for everyone.

We also heard about three very different

but stunning developments in New Zealand

(Auckland’s Commercial Bay &

Invercargill’s Central Shopping Centre)

and Australia (Burwood Brickworks in

Melbourne). What were some of the common


• Outward facing and inviting

• Focused on the community

• Striving for ‘Remarkable’

• Importance of design to bring in air,

light, water, landscape and meanings

• Enduring design.

It has become increasingly important for

developments to understand their own context

– when considering ideas, ask yourself

“why not “, not “why”.

I asked Vanessa Williams what was the

nugget that she took from the conference -

The reward that can be had from

the clever curation of tenancies.

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

Group GM Daniel Agostinelli of performance

and streetwear footwear specialists

Accent Group (Timberland, CAT, Platypus,

The Athletes Foot, Vans, Dr Martens,

Saucony, Merrell etc): Bucking the trend,

they opened 23 stores through Covid,

focusing on a truly omni channel offering

and providing customers with a three

hour delivery service within Australia’s

main cities.

So how important and what is an omni

channel offering? it’s the convergence of

digital and physical.

• 7 percent of people shop online only

• 20 percent of people shop instore only

• And a whopping 73 percent are

omni channel (combination of online

and instore)

I would urge anyone with a passion or

interest in retail (not just retailers - this

includes architects, consultants, developers

and property owners) to attend in 2021 –

there was something for everyone to take

away and obvious opportunities every

day to improve what we are doing. Other

outstanding presenters included:

• Allan Bollard of Infrastructure NZ with

a Government Update

• Assistance Reserve Bank Governor

Christian Hawkesby with an economic


• Managing Director of Costco NZ and

Australia, Patrick Noone, on their journey

• JLL Head of Research and Consultancy

Paul Winstanley with a market outlook

Unfortunately, I believe we may look back

at some of the development that has taken

place in Hamilton (including some recent

or current development) and feel some

shame that we have allowed it to happen.

This is not just Hamilton City Council and

their application of rules, but the fact that

not enough developers and architects have

focused on being aspirational for Hamilton

and the future of our city – there have been

some stunning developments too, but not

enough. The 2020 retail conference confirmed

to me that there is some stunning

examples of development taking place

around the country, along with businesses

that continually look to evolve to meet their

customers changing demands and for what

we are continually seeking as a community

and society.

NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz



10 WAIKATO BUSINESS NEWS November/December 2020

The Importance of

Education to our


The annual Westpac

Waikato Business

Awards have been a

highlight in an otherwise

difficult year for everyone.

Back in December 2019 no

one would have believed

the disruption that has

occurred in 2020.

Despite the tribulations of Covid-

19 the quality of the entrants this

year was high, with a large judging

team. Under the watchful eye of Head

Judge Dr Heather Connolly, who is the

Director of Professional Programmes at

Waikato Management School, the judging

an the Awards for 2020 went off without

a hitch. Each year Heather recruits a team

of senior Waikato business people who

give their time freely to visit and review

the entrants. Thoughtful and at times very

direct feedback is given to the entrants,

which helps them on their journey to be


Splitting the finalists off is always a

difficult task. There are so many good

companies that entered, and it was obvious

Waikato companies really do make

a significant difference in the categories

they entered.

The Gala Dinner was a sellout and a

chance for all the guests to put away the

trials and tribulations of such a negative

year and focus on the positive things that

Waikato people do, day in and day out,

that deliver results.

We must acknowledge those that made

By Don Good, Waikato Chamber

of Commerce executive director

the night possible. The food from Montana

was exceptional, the atmosphere the

Chamber team, their suppliers, and H3

created was superb. With much laughter

and networking by the guests, the bar took

a hammering.

For the Supreme winner, Civtec Ltd,

it has been the culmination of a six-year

journey from one person to a staff over

250-plus and a vibrant culture.

An entrant for many years, Civtec

have taken the judges’ feedback every

year and used it to guide their changes,

and improvements. It was tremendous to

see their focus on great customer service

and their staff.

From the not for profit and micro businesses

through to the Emerging Leader

and CEO of the Year, the quality was


The Waikato is blessed with talent, and

it was good to celebrate their success with

such a wonderful evening.

See full list of winners on page 11

Success for young


Waikato secondary school entrepreneurs who create

environmentally friendly furniture took home top honours at the

Waikato-King Country Lion Foundation Young Enterprise Scheme

(YES) Awards.

Kiwi Rākau, founded by

Hauraki Plains College

students Tom Leonard,

Zac Hemmings, Jason Barker,

Shannon Aislabie, Payton

Peterson and Lydia Beaver,

was named Wintec Company

of the Year at the awards, managed

in the region by Smart

Waikato Trust.

The business takes

old, recycled timber pallets

and repurposes them

into bar leaners and other

furniture products.

Five percent of all sales are

donated to Kauri 2000, which

Wintec's Anne Morrison presents the Wintec Company of

the Year Award to Kiwi Rā kau, from Hauraki Plains College

replants native kauri trees in

the Coromandel Ranges.

Kiwi Rākau will represent

the Waikato-King Country

region in Wellington for

the YES National Finals on

December 10th.

See further photos, page 64


The Waikato Chamber of

Commerce Hall of Fame Laureates

Kawakawa Cosmetics of Ngaruawahia High School and Michelle Paki

It is rarely awarded but the three

inducted in 2020 are icons in our

region and work on a global stage,

although most of us would not know the

depth of their influence in our region and

the extent of their global reach.

Typically understated despite the

immense size and the global scope of their

company, the Gallagher brothers in arms,

Sir William and Dr John Gallagher have

chosen to stay local and invest locally.

Their story from Bill Sr’s idea to stop a

horse rubbing its bum on a truck to global

security tech player is worth every budding

entrepreneur listening to and learning from.

The Waikato owes so much to the Gallagher

family for their investment in the

region, not only from their business, but

through sport, local government, and their

generous philanthropy.

They are an inspiring family.

Arthur Forsman Porter

The posthumous recognition of the work

Arthur Porter put into the Waikato is no

less inspiring. Not a man to court accolades

during his life, he was a bloke who

just got on with doing what had to be

done, no fuss, no muss, just results.

It was immensely fitting that the Porter

family’s work, which covers much of

the Waikato infrastructure that we take for

granted, was recognised by his elevation

into the Waikato Hall of Fame.

Like the Gallaghers, the Waikato owes

so much to the Porter family for their

investment in the region, not only from

their business, but through sport, and their

generous philanthropy.

They are another inspiring and humble

Waikato family.


The underlying theme running through

most Waikato businesses is Family. It was

great to see the family enterprises that

bear the Gallagher and Porter names were

acknowledged for their significant contribution

To be recognised and applauded by

your peers, competitors, neighbours,

friends, and family for a lifetime of work

well done is surely one of the greatest

accolades a person can receive.

Their individual induction into the

Hall of Fame goes a long way to ensure

their family’s achievements are long



Foster Construction Runner Up

Pink Pantry, Waikato Diocesan School for Girls

CAL Isuzu Resilience Award

Paige Connon, Cambridge High School

Loop Carshare Innovation Award

Kiwi Rākau, Hauraki Plains College

University of Waikato Leadership Award and CEO of the Year

Breanna Doran, Paeroa College

EMA Waikato Excellence in Financial Management

Tutor 2 U, Waikato Diocesan School for Girls

Smart Waikato Excellence in Māori Business Award

Kawakawa Cosmetics, Ngāruawāhia High School

Waikato Business News Sales and Marketing Award

Pink Pantry, Waikato Diocesan School for Girls



Smart Waikato Best Trade Fair Presence Award

REC Plastix, Fraser High School

Waikato Chamber of Commerce Commitment to Business Award

AME Firestarters, Fraser High School

Smart Waikato Sustainability Award

REC Plastix (Fraser High School)

Business Floor, Wintec House Cnr Nisbet and Anglesea Street, HAMILTON

07 839 5895 | help@waikatochamber.co.nz



Bella Illtson, from St Peter’s, has been named runner up

in a national excellence award.



WAIKATO BUSINESS NEWS November/December 2020


‘This is where

the heart is’

From page 1 Echoing Tanuvasa’s words,

Porter said customer service

was the “epitome” of what her

company does. “The customers

are everything to us and they

always have been.”

Fieldays president James

Allen, accepting the Social and

The gala evening, organised

by the Waikato Chamber

of Commerce, saw 12 awards

made, including The Instillery’s

Mike Jenkins as CEO of the

year, and Jessica Fearnley as

emerging leader. Civtec won

the top award, Westpac Waikato

Business of the Year, after earlier

taking the stage for both Business

Growth and Strategy and

Service Excellence.

Bear & Moo founder Hannah

Porter also made two trips

to the stage after adding People’s

Choice to Micro Business.

CEO of the year Mike Jenkins

Environmental Sustainability

Award, said it had been a tough

year for the Society, which

had delivered an online Fieldays

after having to cancel the

physical event because of the

pandemic. He said they were

looking forward to bringing

the learnings from the online

event to next year’s Fieldays.

“Bring on 2021, because we’re

going to be back and better

and stronger.”

Fieldays business administrator

Janine Monk said she

was proud to work for the

Society. “I will only work for

someone who’s giving back

to the world, and the Fieldays

Society definitely does that in

the social and environmental

sustainability areas.

“We have some pretty

amazing goals and plans

for the future in this area.

So watch this space.”

Hospice Waikato CEO Craig

Tamblin, accepting the award

for Community Contribution,

also referred to the challenges

of 2020.

“This year has thrown so

many challenges at the world.

But as a country, we’ve all

Emerging leader Jessica Fearnley with the Mitre 10 crew

Innovation winners MEA Mobile

Marketing and Social Media award winners Good George

Community Contribution winners Hospice Waikato. Photos by Barker Photography

pulled together to face these


“During lockdown, I was

very proud of the way Hospice

Waikato continued to provide

vital services to our families.”

Covid-19 was also to the

fore with Good George winning

the Marketing and Social

Media award for its hand sanitiser

project, quickly instituted

during lockdown.

“We ended up giving away

over 4000 litres of sanitiser,”

said Darrel Hadley. “It’s great

to be here to tell the story

and I’m really proud of the

team. I always think we work

best when we’ve got a real

challenge in front of us.”

CEO of the year Mike Jenkins,

from The Instillery, said he

was proud to be headquartered

in the Waikato, where he grew

up. “What I would say to you

is, everything’s possible here in

Hamilton and in the Waikato.”

Waikato Chamber of

Commerce chief executive

Don Good was pleased with

the calibre of award contestants.

“Where there’s a

Social and Environmental

Sustainability winners Fieldays Society

Not for Profit winners Wintec Students Residence Trust


Not for Profit

Wintec Student Residence Trust

Micro Business of the Year

Bear & Moo

Community Contribution

Hospice Waikato

Business Growth and Strategy

Civtec Ltd

Marketing and Social Media

Good George

Social and Environmental Sustainability

NZ National Fieldays Society


MEA Mobile

Service Excellence

Civtec Ltd

Air New Zealand People’s Choice

Bear & Moo

Emerging Leader of the Year

Jessica Fearnley (Mitre 10)

CEO of the Year

Mike Jenkins (The Instillery)

crisis there’s opportunity and

our world class businesses

in the Waikato are remarkably

good at making the

most out of any opportunity.

I think all these winners

prove that.”

Westpac Waikato Business of the Year

Civtec Ltd

Waikato Chamber

appoints CEO

Don Good has been

appointed the new chief

executive of the Waikato

Chamber of Commerce.

Good stepped into the role

of interim executive director

after the departure of former

CEO Chris Simpson late last

year, and successfully led the

Chamber team through an

unprecedented year. Board

chair Senga Allen said: “We

are pleased to appoint Don

to the role. His extensive

business background in small

and international businesses

coupled with his expertise in

revitalising companies gave

the directors real confidence

in his appointment.” The

Chamber also has new

board members Andrew

Boyd and Aliitaeao (TJ)

Asiata elected at the AGM.

Boyd is the central region

general manager of St John

and Asiata is the national

group manager of Alignz



economy holds

Waipā’s economy is holding

its own, despite the ongoing

impacts of Covid-19. The

latest report from Wellingtonbased


Infometrics says economic

activity in the district has

managed to “bounce back”

in the September 2020

quarter. Waipā’s gross

domestic product (GDP)

was only 0.6 per cent lower

than it was a year ago.

This contraction was much

smaller than the 2.1 per cent

contraction in the Waikato

region or the 3.3 per cent

contraction nationwide. The

district’s consumer spending

also bucked the trend. While

spending was 0.6 per cent

down in the Waikato and

2.7 per cent down across

the country, Waipā spending

rose 0.7 per cent. Waipā’s

unemployment rate was 2.7

per cent compared to 4 per

cent across the Waikato.

Local car registrations were

sitting 0.7 per cent up in

contrast to the 11.5 per cent

drop in the Waikato and a

massive 22.9 per cent drop

in car registrations nationally.

Infometrics said dairy

was helping the district’s

economy, noting the revised

farm gate price was above

previous expectations.

Trade show

for Hamilton

Hamilton City Council’s

events arm, H3, is bringing

New Zealand’s biggest

business-to-business show

back to Hamilton next

year, for the first time since

2014. Foodstuffs NZ has

confirmed it will bring its

Foodstuff Fresh & Grocery

Expo to the Claudelands

Events Centre in mid-May

2021. At least 300 exhibitors

and close to 6000 visitors

expected are expected

at the two-day show,

which H3 staff estimate

will be worth upwards of

$1.5 million to Hamilton

as exhibitors and visitors

spend on accommodation,

eateries, taxis, shopping

and more. The Expo will

occupy all exhibition halls at

Claudelands and will include

an awards evening and gala

dinner for 700.

12 WAIKATO BUSINESS NEWS November/December 2020



comes first


Hamilton mum Hannah Porter decided

one Monday in May 2018 she could sell

cloth nappies.

Four days later she went

to a Chamber of Commerce

event, said she

was starting up a company

and asked a question.

Reality struck. “I was

like, well I guess I’m doing it


Five weeks from that Monday

she went live. She started

with a shipment of 300, which

was the minimum order she

could make.

“Our very first month we

did $200 in sales, and I was


Two and a half years later

her shipments from a factory

in China are for between 6000

and 10,000 every couple of

months, she has thousands

of customers throughout

New Zealand and overseas,

is licensing prints from New

Zealand and international

designers and the company is

still growing.

The spare bedroom HQ

has become a warehouse in

Frankton and the Bear & Moo

range has expanded to books,

menstrual products, plates and

cups made from recycled milk

bottles, and more.

The timing was good for

Bear & Moo, so called for the

Porters’ nicknames for their

young sons. A generation concerned

about its environmental

footprint was receptive to

reusable cloth nappies and

could be willing to give them

a go at a price that made them


Porter got her start after

seeing a gap in the market

between “super affordable”

from the Baby Factory to $35

to $40 per nappy for other

brands. At that price, some

were deterred from trying

reusables, she says. There was

potential for a middle ground,

and she priced hers at $17.95.

“At $18 each, people go,

‘I'll buy three. I'll give it a go,

see if I like it.’ And then they

realise it's easy. And it's easier

to convert people because of

the price point.”

When it comes to a comparison

of disposable to reusable

nappies, the numbers are


Porter says it costs about

$4000 to use disposable nappies

from newborn to toilet

training, whereas using cloth

will cost around $500 to $600

depending on the brand.

And on the environmental

front, she says New Zealand

sends a million disposable

nappies a week to landfill.

Porter has seen competition

build in the mid-range

since she started. “We've

learned very quickly that it's

not actually so much about

the product, it's about the

people. So it's about customer


We’ve learned very

quickly that it’s not

actually so much

about the product, it’s

about the people. So

it’s about customer


That sees Porter and staff

member Shannon responding

quickly to questions on their

social media platforms, and

replacing returns promptly.

“If something goes wrong,

I don't look at where they

bought it or question anything,

we just send a replacement

straightaway,” Porter

says. “We're always available.

So I show up on social media

a lot. I do a lot of Instagram

stories. So my customers have

gotten to know me.

“And we try to get back to

email on the same day. We've

got a chat system on the

Hannah Porter at the Frankton warehouse. Photo: Shoot & Swoon

website that comes through

to my phone. So when people

are asking questions, a lot of

the replies are either from me

or from Shannon, where we

know our stuff. It's not just

selling a product and then

leaving them to it.

“They'll come back and

say, ‘Okay, I tried this, and

it's not working’, or ‘we're

having leaks here’, or ‘why is

this happening?’ And we give

them that full customer service.

Because you can walk

into a big box retailer, and

walk away with a product and

not know how to use it.”

Porter says she chooses

products based on helping

the parenting journey, and not

being overwhelming. That

sees her limiting the range

within each category.

“It's not necessarily about

having the cheapest option,

but it's about making sure

that the price matches the

quality so if somebody's buying

something they're getting

good quality.”

In a year of disruption,

Covid-19 actually proved

beneficial to Bear & Moo,

which makes 95 percent of its

sales online.

With nappies “flying off

the shelves” at supermarkets

and reluctance to shop in person,

Porter says some turned

to online.

Bear & Moo were classed

as an essential business, but

Porter says they were careful

to deliver only to customers

in genuine need during level

four, while others had to

wait till level three. That saw

them with hundreds of orders

ready to go the day level three

kicked in.

“So April was the best

month we'd ever had,” Porter

says. “We were really lucky,

we had a launch planned for

the beginning of April, so all

of our stock had just arrived.

“Covid was really beneficial

for our business, which is

really hard because I know so

many people struggled.”

In November Porter’s company,

Bear & Moo, won the

Micro Business and People’s

Choice awards at the Westpac

Waikato Business Awards,

just two months after winning

the Oh Baby award for

best cloth nappy, voted on by

the public. Porter is delighted

with the dual recognition,

with one customer-driven and

the other an endorsement of

the business approach.

Entering the business

awards was good because it

meant she stepped back and

looked at what the company

had done and why. “It forced

me to stop and be proud of

how far we've come and look

at some of the strategy behind


She says winning People’s

Choice as well on the

night was also about customer

validation. “I think both are

really important. If you've

Hannah Porter and husband Richard with the

People’s Choice award. Photo: Barker Photography

got a great business model,

but your reputation is not

good because your customers

aren't happy, then you're

not going to succeed. And

you can have great customer

service and be running a

business into the ground with

no profits because you don't

have the business nous.

“So to get both just married

together gave the idea

that actually we're doing

something right.”


Civtec Ltd.

Supreme Winner of the Westpac Waikato Business Awards.

Westpac Waikato

Business Awards

Westpac New Zealand Limited.


WAIKATO BUSINESS NEWS November/December 2020


Hall of Fame inductee Arthur Porter’s family and supporters. Photos: Barker Photography

Business titans inducted

to Hall of Fame

Hall of Fame indictees Sir William and Dr John Gallagher.

The Westpac Waikato Business Awards were an opportunity to

celebrate Waikato business leaders with three new inductees being

welcomed into the Waikato Chamber of Commerce Hall of Fame.

The late Arthur Porter

was recognised for his

achievements in building

Porter Group from a contracting

company with a single

truck, to the world-leader

in construction equipment

sales and rentals it is today.

The Porter Group have been

involved in the development

of many significant Waikato

landmarks, from the earliest

Hamilton subdivisions and the

region’s main bridges to major

infrastructure projects such as

Chartwell Shopping Centre,

Frankton Railway marshalling

yards and the Te Awamutu

Sports Stadium.

The Porter Group’s

community involvement

extends beyond commercial

projects to intensive support

for many community organisations.

Arthur Porter embraced a

low public profile while simultaneously

providing financial

support for numerous rugby

teams, BMX, motocross,

motor racing, the Westpac

rescue helicopter, Cambridge

velodrome, Anzac memorial

and various other community


The Gallagher brothers, Sir

William and Dr John, were

also inducted into the Hall of

Fame for their family’s success

in growing an international

empire from the heart of

the Waikato. It is a testament

to the strong bond between the

brothers that they have worked

together for over 60 years.

Sir William Gallagher’s

leadership saw the company’s

turnover double annually

between 1972 and 1976, and

his foresight is responsible for

the company’s expansion into

the security industry. He has

created a work environment

that encourages personal ownership

and independent thinking.

Understanding the value

of strong business partner relationships,

he has never missed

a Fieldays.

A qualified fitter and turner

from the early days, Dr John

Gallagher has demonstrated

a continued commitment to

building a vibrant and flourishing

Waikato community. He

has been an active participant

in the community including

stints as Deputy Mayor and

Chancellor of the University

of Waikato among many other

roles. He has been involved

in sports, arts and culture,

education and tourism, social

development issues – anything

that contributes to public


Together the Gallagher

brothers have been heavily

involved in the development of

Waikato initiatives including

Innovation Park, the Gallagher

Academy of Performing Arts,

Te Waka, Waikato Stadium,

Hamilton Gardens, Habitat for

Humanity and more.






We connect your business through

events, networking, collaboration and


We stimulate your business growth

with training & education, information,

exporting and innovation

We are your voice by lobbying,

advocating and promotion

To become a member of the Chamber or for more information,

visit us at www.waikatochamber.co.nz

We would like to hear from you if you have any suggestions and

would like to get involved with event sponsorship.

Business Floor, Wintec House,

Cnr Nisbet and Anglesea St,

HAMILTON | 07 839 5895








IN 2021









14 WAIKATO BUSINESS NEWS November/December 2020


New Zealand National Fieldays

Society wins the 2020 Westpac

Waikato Business Excellence

Awards for Social and

Environmental Sustainability

‘Families look

after family’


Winning Waikato’s supreme business

award came amid a flurry of activity for

infrastructure firm Civtec.

Supreme winners Civtec also took home the Business

Growth and Strategy award. Photos: Barker Photography

They are moving into

purpose-built Horotiu

headquarters at the start

of December while in the same

month opening an office in

New Plymouth.

That caps off a year of

growth including acquiring a

Christchurch business during

lockdown, which added 85

workers to the company and

brought total staff to 255, with

a fleet of 163 vehicles.

It has been a meteoric rise

for the firm that started as a

“man and a van” six years ago

and has caught the wave of ultra

fast fibre installation while also

branching out into other areas

including the three waters.

Civtec are one of two main

contractors for UFF, which

drove their early growth, while

they are direct suppliers to

council when it comes to water,

with underground work the

core of their business.

But they have also supported

mobile tower installation, built

concrete pads for water tanks,

done streetlight installations,

and even constructed golf

course stone walls to help solve

water problems.

“We have a breadth and

depth of skill,” group CEO

Renae Smart says. That includes

everything from labouring to

designers and engineers.

“What we have is we have

a whole lot of people that can

solve a problem and add value,

and they do that at every stage

of the process.”

The growth was not what

they expected when Smart’s

husband, Shane, said he had an

idea. Back then, in 2014, they

thought Shane would work four

days a week on his new business,

Renae would continue her

IT work for the DHB four days

a week, and they would have

long weekends with their two

young children and go to the


“And that lasted about five

minutes,” Renae Smart says.

Since then, they have taken a

conscious approach to building

the business, choosing to build

their own staff numbers during

the period of rapid growth,

rather than taking the common

subcontractor route.

“We wanted to create somewhere

that felt like family.

Families look after family,”

Smart says.

“If we had a fully subcontracted

work base, we couldn't

have that level of impact

for our team.

“And there is a big responsibility

with that around finding

the right people, training them

here, taking the time to get into

a level where you can put them

on a customer property. So

we have all the frameworks to

support that.

“It's the right model for us

at the moment with how we're

working. Who knows, it might

not be the right commercial

model in the future, but we'll

figure out how to make it work

because it's important to who

we are.”

The Christchurch telco

acquisition fitted with that

approach of culture building,

but it was challenging, to say

the least.

“Day one was the first of

April,” says Smart. “So we

took on 85 people during level

four lockdown, and we had to

stand them all down the same

day we employed them and pay

80 percent.

“We could have deferred

settlement until after we

came out of lockdown. But

we were an essential service

over lockdown, which means

that business was also an

essential service.”

Pre-purchase was, Civtec

CEO Pele Tanuvasa remarks,

“interesting” as they checked

off about 50 vehicles, the

offices and all the gear via video

camera feed.

He says it was a stressful

time. “We were obviously trying

to figure out how we look

after our team, a place where

the lion's share of our work,

much the same as the rest of

New Zealand, just fell off a

cliff on day one, whilst at the

same time taking on another

85 whānau members, and then

trying to make sure that they

were looked after as well from

day one.”

“We questioned it at the

time, but looking back now we

absolutely made the right decision,”

Smart says. “Because

it was the right thing for the

Renae Smart accepting the award for

Westpac Waikato Business of the Year.

people and it was the right

thing for our customer. We're

very big on staying true to our


Those values include supporting

their staff through the

likes of medical insurance

and free financial and budgeting


“A lot of things we do are

really deliberate around trying

to help eliminate those

stresses for our team,” Smart

says. Tanuvasa says looking

after customers and doing a

quality job are also fundamental

for their business.

“I'll do everything that

I can to make sure that the

customer's journey is as positive

as possible. We've been

quite deliberate in making

sure that the team around

us are the same types of

people who absolutely are

driven towards that.”

Smart says the Civtec leadership

team comes from a range

of industries and backgrounds.

“We've seen the good, the bad,

and the ugly, so when it came to

working at Civtec we took the

opportunity to design a workplace

that we actually wanted to

work in, very consciously from

the start.

“We were very aware of the

brand we were creating, the

environment we were creating,

and the experience that we were


The key is simple - being

focused on customers. “It's not

rocket science.”

• Civtec won the Westpac

Waikato Business of the

Year award, and also won

the Growth and Strategy and

Service Excellence awards.

Congratulations to

Jess Fearnley - Emerging

Leader of the Year!

Helping Kiwis love where

they live and work.

WAIKATO BUSINESS NEWS November/December 2020


The Waikato is in the sights

of venture capitalist

Hillfarrance Venture Capital founder and managing partner Rob

Vickery has set his sights on the mighty Waikato. Investing from

a fund that is shaping up to be over $40m in size, Hillfarrance is

seeking to make around 20 investments over the next few years.

Vickery launched New

Zealand’s first venture

scout programme

earlier this year and allocated

more than $1 million dollars

for investment by highly connected

“scouts” with aspirations

to become venture capitalists


“These people are subject

matter experts in a broad range

of fields, from biochemistry to

blockchain,” Vickery told me.

“We have already added

one Waikato-based scout to

the team, Bryn Little, and we

look forward to expanding that

number soon,” he said.

Vickery learned the venture

capitalist trade in one of

the world’s most competitive

markets in the US.

Vickery's secret to success

is harnessing the raw potential

of graduates and technical

minds to build world-class


“The University of Waikato

continues to produce graduates

who are pursuing ideas in

the worlds of artificial intelligence

and machine learning

and this is a major focus of our

fund,” Vickery said.

The University of Waikato

is renowned for producing

world-leading technologists,

including Google Maps creator

Dr Craig Nevill-Manning

and co-founder of Google

DeepMind Dr Shane Legg.

“The ability to serve our

Māori and Pasifika entrepreneurial

community that has

been so excellently activated

by the Kokiri Accelerator

at the Wānanga o Aotearoa.

I have already funded one

startup, Kwotimation, that

emerged from the latest cohort

and I hope to do many more in

the future.

“The sheer abundance of

large corporates in the Waikato

region, especially those in

agriculture and logistics, who

could provide game-changing

opportunities to startups who

are solving problems in their


Vikery asks entrepreneurs

three questions: Why you,

why now and why Hillfarrance?

“Why you? We invest in

audacious, mission-driven

founders,” Vickery said. “Typically,

they are among a small

handful of people in the world

who are uniquely positioned to

solve the particular problems

they are tackling.

“Why now? We believe

that timing matters more

than almost any other factor

in early stage technology

investing. Hillfarrance heavily

emphasises investing in

startups that can only be built

today, not ones that could have

been built five years ago, nor

ones that should be built five

years from now. Hillfarrance

seeks companies that can be

catalysts to unlock new market


“Why Hillfarrance? We

only invest in startups when

we believe that the opportunity

is within our circle of

competence, and when we

believe that we can contribute

something meaningful beyond

our dollars. This is usually

frontier technology that is

pushing the boundaries of currently

accepted thought in the

B2B market.

“Similarly, where we invest

outside of the enterprise software

space, we intend to only

invest in startups where we

believe we can make a meaningful

contribution to the


Having spent some time in

the Waikato, Vickery says the

region needs greater cohesion

between corporates, investors

and startups, fostering the

willingness to trial new ideas

no matter how early.

Vickery would also like

to see multiple central hubs

for communities to aggregate

around and share ideas and

raise capital and structure their



David Hallett is a co-founder and director of Hamilton software

specialist Company-X.


“This is where businesses

are built and funded,”

Vickery said.

Vickery also recommends

a focus on the centres within

the Waikato.

“For example, Raglan

has a growing community of

successful entrepreneurs and

they are still creating ideas but

they have to travel to Auckland

to get them funded.”

Creating more organic networking

events to inspire the

entrepreneurs of the future and

to share ideas and connections

is also top of Vickery’s list.

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16 WAIKATO BUSINESS NEWS November/December 2020


New Landmark

show home opens

This November, Landmark Homes Waikato

opened their biggest show home to date.

Situated on a


lifestyle block in Te

Kowhai, the show home is

designed as a “family sized

home with everything needed

for a lifestyle block”.

And, in just two weeks on

the market, the concept has

proven itself a winner for the


Feedback from

visitors to the very

busy show home

suggests they have

been impressed by

the features of the

home, the style of

the build, and the

furnishings and


Owner and managing

director of both Landmark

Homes in the Waikato and

Coromandel Nigel Watson

admits he has been “blown

away” by client response to

the 422-square-metre home’s

debut onto the market.

With a build price tag of

between $1.3-$1.4 million

the home is at the top end of

Landmark’s extensive portfolio

– but the show home

sold early to an investor and,

within just two weeks of

opening, the company has

“four or five” clients signed

up to draft stage based off the

show home plan.

That’s extremely good

traction for a home of that

price and size bracket.

The new show home is a

modified and upsized design

based around Landmark’s

popular Waihi model. Nigel

says the large show home

offers a perfect solution to

those with a teenage family

or who love to host house


With a master suite privately

tucked away at one end

of the home, the design incorporates

three living spaces

and five bedrooms plus an


An extra living area is

encircled by bedrooms and

is designed as a retreat space

to enjoy as an entertainment

centre, home gym, for

listening to music, or as a

computer space.

But perhaps the strongest

feature of the home is

the roofed-but-open outdoor

entertainment deck at the

centre of the home.

Nigel says he had noticed

an increasing demand in the

market from buyers looking

for a large outdoor covered

Continued on page 18




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Saturday to Sunday: 12pm – 4pm

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WAIKATO BUSINESS NEWS November/December 2020


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18 WAIKATO BUSINESS NEWS November/December 2020


New Landmark

show home opens

Proud to support

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From page 16

area which still afforded

protection from the elements.

Covered decks, he says, “are

certainly one of the main

features buyers now want in

their homes”.

The home is planned in

such a way the deck can be

directly accessed from two

of the living areas, the main

bedroom, and two other bedrooms.

Entry to the home is

equally impressive as visitors

find themselves in a large

living room with an extra

high (3.3m) stud. The north

facing wall is made up of

2.7-metre-high folding doors

seven metres wide which

open directly on to the covered


The outdoor area has a

raking Hardiegroove ceiling

with four Velux skylights

sheltering a 68-square- metre

Kwila-decked entertainment

area on the northern aspect

of the home. Included are

a woodfire and an inbuilt

BBQ. Both the wide portico

columns fronting the covered

deck and the fireplace/

BBQ are lined with Te Kuiti

limestone. Finishing touches

include feature lighting on

the deck and in-built speakers

in the ceiling.

The pandemicdelayed

opening date

has meant we have

hit the market at the

right time.

As well, a triple garage

is standard, providing the

space for the boat and ride-on

mower. As an added touch,

garage doors and some house

lighting can be controlled

from a smart phone.

The show home is a new

initiative for Landmark – the

company usually do show

homes in urban settings and

this is the first time they have

built a show home on a lifestyle


The home was scheduled

to open for viewing in April,

but Covid-19 put paid to that.

“But, as it happened, the

pandemic-delayed opening

date has meant we have hit

the market at the right time,”

Nigel notes.

In the first two weeks the

home attracted potential buyers

from as far afield as Auckland

and Wellington – many

of them either cashed up or

on transfer as businesses,

such as Wellington-based

Rabobank, prepare to move

to the Waikato.

Continued on page 20









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20 WAIKATO BUSINESS NEWS November/December 2020


New Landmark show home opens

From page 18

Nigel says feedback from

visitors to the very busy show

home suggests they have

been impressed by the features

of the home, the style of

the build, and the furnishings

and fittings.

A case in point is the very

large master en suite which

features both a shower and

bath on a raised area with

the bath looking out to a

feature garden.

“It’s a home,” says Nigel,

“that you can see yourself

moving into straight away.

“We’re over the moon with

the response we have had. We

are experiencing very busy

times and the new show home

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although, that said, we

do not want to get too big.

“However, the new show

home is a big commitment

for us, and I have to say all

our suppliers and sub-trades

played a large part in what is

fast becoming a major success

story for Landmark.

“We’re fortunate in that

we have sold the show home

to investors and will lease it

back for the next two years.”

‘We’re confident it is going

to be what people want.”

Planning for the home

started about 18 months ago

and it is expected the home

will stand the test of time as

a show piece for Landmark

until the end of 2022.

all our suppliers and

sub-trades played

a large part in what

is fast becoming a

major success story

for Landmark.

But there will be no resting

on their laurels, Nigel

says. “Sometime next year

we’ll have to start thinking

about the next one.”

The show home is open

Tuesday – Friday 1-4pm and

Saturday/Sunday 12-4pm

or by appointment. The

team would love to meet

with you and show you this

beautiful home located at

8 Captain Stone Road, 714

Te Kowhai Road.

The show home boasts:

three living spaces; five bedrooms

(plus office); a family

bedroom wing separated from

the master suite; a sheltered

outdoor living area; a spacious

separate laundry with

walk-in linen cupboard and

triple garaging.

• Contact Landmark Homes

Waikato & Coromandel

today to start designing

your stunning new

Landmark home.

07 849 5565

Office at 87 Church Road,

Pukete, Hamilton

At Bunnings Trade, we’re here to support your business. Our dedicated team

of Account Managers and in-store Trade Specialists will work with you to

get your jobs done. We supply trade quantities of your trade essentials to

ensure you can get what you need when you need it. Plus, we have a range

of services to assist with your projects from start to finish.

For more information on how we can help you with your upcoming jobs,

visit bunnings.co.nz/trade






A supplement of

Waikato Business News

A dark



All images sourced from houseoftheyear.co.nz




Waikato Business News congratulates Supreme New Build Winner

CJW Build for their outstanding success at the 2020 Waikato Master

Builders House of the Year Awards. We are also proud to congratulate

all other Waikato award winners. See story on page 3.

22 WAIKATO BUSINESS NEWS November/December 2020

cjwbuild .co. nz


WAIKATO BUSINESS NEWS November/December 2020


Supreme award

caps remarkable

run for CJW Build

CJW Build has capped off a stellar run at

the Waikato Master Builders awards with

the supreme award for a stunning home

overlooking Lake Karapiro.

The house at Horahora

also claimed a coveted

craftsmanship award for

Craig Wallace and his team,

the second time they have won

the award.

For the sixth year they

have also won Gold and Gold

Reserve, putting them through

to the nationals.

The unique design of the

home at Horahora features a

38m long, 5m high hallway

that acts as a “spine” with the

different parts of the building

fused into it.

The hallway is compelling

in its own right, with a distinctive

wave-shaped ceiling that

was an innovation on the part

of CJW Build, who designed

and crafted it.

“It’s like nothing else we’ve

ever done before. It’s really

cool,” says Wallace.

Cleverly hidden doorways

off the hallway providing

concealed access to

the living spaces that extend

from this central core.

“There’s a lot of these

hidden doorways, so a lot of

workmanship. We had to solve

a lot of problems to get things

working how we wanted them

to,” Wallace says.

The builders’ attention to

detail is shown by the way

in which they have extended

the same idea of concealment

to other parts of the house,

including a vanity with cupboards

opened by touch rather

than handles.

Also reinforcing their

craftsmanship, the hallway and

home have a range of interior

cladding including cedar and

ACM (aluminium composite

material); each material’s

use exactly reflects the exterior

cladding at that point.

In a challenging assignment,

exterior and interior cladding

were to mirror each other


“We’re going for perfection

and we’re trying to make

it seamless,” Wallace says.

“Everything needs to line up

and everything needs to work


Solar panels, upgraded

insulation, underfloor heating

and gas water heating promote

energy efficiency and keep

running costs down, while

views are maximised in the

house’s design.

Wallace says their client,

Grace, was involved throughout

the project. “She was brilliant.”

She in turn says CJW Build

were amazing to deal with. “I

have never seen such a professional

group of skilled tradespeople

who are so passionate

about their ability to make your

home so fantastic! Pleasant,

accommodating, helpful and

precise - nothing is out of place

and so much care is taken. I

really can’t see why you would

want anyone else to build your

home!” she said.

The extensive build took 18

months with a crew typically

of four to five at any one time,

and Wallace pays tribute to

foreman Eric Fassler.

“All the guys that work for

me, even the guys that didn’t

work on this job, they’re all the

same. They’re all passionate.

They all want to build houses

like this, they all love building.

“They’re just awesome, all

of them.”

He also pays tribute to the

subcontractors for their level

of craft, and to Noel Jessop

Architecture. “That’s really

important: that the subbies,

us, the architect and the clients

are working together during

the project, and then you get a

really good outcome.”

This is a project

that has clearly

hooked the

passion for

building from all

the trades involved

who have worked

together to create

an outstanding

home for all to be

truly proud of.

The judges said: “Upon

entering this home you are

instantly absorbed. The 38m

long hallway creates a stunning

focus as the curved feature

ceiling waves you along.

The external box form penetrates

the walls, allowing the

black cedar and Alucabond to

sit inside concealing all openings

to the garage and west


“There are challenging

builds and then there are challenging

complex builds. This

is the latter, requiring a true

craftsman to execute almost

every detail. A house that has

been designed with sophisticated

and understated detailing

that is pleasing to the eye

requires great attention. This

is a project that has clearly

hooked the passion for building

from all the trades involved

who have worked together to

create an outstanding home for

all to be truly proud of.”

This is the sixth time CJW

Build have entered the awards,

giving them a 100 percent

record when it comes to Gold

and Gold Reserve.

With that kind of success

rate, Wallace can reflect on

their years of progress. The

first time they entered, in

2012, it was for a house in the

$450,000-$600,000 range and

also a house in the $250,000-

500,000 renovation range,

while the Horahora build was

in the $2 million-plus category.

Wallace, who did his

apprenticeship with Fosters,

started out on his own with a

ute and a trailer building decks

and fences. Craig Wallace

Builder, as he called the firm

then, became CJW Build in

2001, and the company rapidly


“One minute you’re building

decks and fences and then

you’ve got 12 staff,” he says.

“Sometimes you just go, woah,

what happened?”

Wallace aims to have three

or four builds on the go at any

one time, and CJW have a full

set of projects in the pipeline,

including one lined up for

a challenging steep slope in

Hamilton near the Fairfield


While most of their work is

high end, Wallace says they’ll

take on anything if they can

make it fit their schedule -

even the occasional fence or

deck to take him back to his

early days.

Meanwhile, the Horahora

build won them no fewer than

six awards on the night, followed

by the Gold Reserve.

“It’s a really cool house and

we were really privileged to be

able to build it for Grace. It’s

a big thing to trust someone to

build a very expensive house.

Not many builders get to build

a house like this.

“It’s so good for us to

win the Supreme; that’s the

pinnacle really.”

24 WAIKATO BUSINESS NEWS November/December 2020


Resene New Home Over $2 Million


Black on black on black.


stunning home perched

on a block with commanding

views overlooking

Lake Karapiro, Maungatautari

and north up the

Waikato River.

This home is unique. The

impact greets you at the door.

Designed and crafted by CJW

Build a wave ceiling crests the

5 metre high, 40 metre long

“spine” of the home, transporting

you toward the river and the

magnificent view that awaits.

There is no distraction,

cleverly created by the

concealed access to the

living spaces that extend from

A dark



this central core.

The large sliding doors on

both side of the main living

area open to create a canopy

feel. This central space integrates

the kitchen, dining and

family space into the views to

the west, and the resort-like

outdoor spaces.

When opened the two areas

become one, perfect for entertaining

friends, barbecue’s,

swimming and simply enjoying

the view.

The sunsets from the eastern

deck are breathtaking.

The master bedroom wing

is intelligently positioned, but

not seen, beyond this wing,

offering seclusion but again

maximising the views of the

lake and beyond.

The interior materials

exude luxury. They were purposefully

selected to create a

visual warmth and homeliness

– textured tiles, Cedar battened

ceilings. Mixed and organic

coloured kitchen surfaces combined

with high quality fittings

throughout create an interior

that continues the initial exterior

wow factor.

Innovative, practical comfort

is well considered in this

home. Solar panels, upgraded

insulation, underfloor heating

and gas heating promote energy

efficiency and keep running

costs down. Switch glass in the

bathrooms allow the outdoors

and the views to be enjoyed but

allow privacy if required.

Home automation provides

further efficiency and

remote access practicality

and convenience for the

owner. The outdoor screens

and gas fires extend the

pleasure of the alfresco living

by months.

We are proud to have built

this memorable home.

Images sourced from


Proud to support CJW Build

kitchens | benchtops | custom laundries | bathroom units | wardrobes 3D design


17 West Street, Frankton, Hamilton | Ph 07 847 6746 | brian@homewoodkitchens.co.nz | www.homewoodkitchens.co.nz


WAIKATO BUSINESS NEWS November/December 2020

Proud to be associated

with CJW Build



0800 377 586



- premium residential door hardware -




07 846 1235




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We’ll help you find the floor you’ve

been searching for


P: 07 850 1853 | M: 021 889 460

E: office@mcwhannellroofing.co.nz



luxury vinyl

Proud to support CJW Build

for this quality build.

Choices Flooring by Charteris

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26 WAIKATO BUSINESS NEWS November/December 2020


Coming home to excellence

Take comfort knowing your new home was built

right the first time, with Kit-Markin Homes.

027 935 5435



WAIKATO BUSINESS NEWS November/December 2020



41-45 Albert Street, Cambridge | 07 827 6460 | www.carters.co.nz

Builder’s Own Home





The owners of this pavilion-style house

knew exactly what they wanted for their

site, located on the outskirts of Cambridge.

Forming the centre of the

dwelling is an open-plan


space with an exposed-truss,

high-raking ceiling. At one

end is the stylish kitchen with

top-of-the-line stainless steel

appliances. A feature wall at

the opposite side of the room

frames the fireplace in the living

area. Indoor-outdoor flow

is encouraged with the glass

bifold doors that extend the

space out onto the partially

covered deck.

The use of timber slatting

in the main bedroom and sep-

arate lounge area is a unique

style choice.

Orientated and designed to

maximise on solar energy, this

home is also high-performing

when it comes to energy efficiency.

Increased insulation

levels throughout retain the

heat, and Low-E glazing helps

to control the temperatures

within the internal environment.

Cooling is provided by

well-positioned windows and

doors for cross-ventilation.

Copy and images sourced from




Specialising in Interior

& Exterior Painting

Dylan O’Neill

027 529 1449



28 WAIKATO BUSINESS NEWS November/December 2020





Proud to be the chosen plumber for

Kit-Markin Homes

Plumbing - Drainage - Gas fitting - Heating

Local agents for The Fireplace selling and

installing Jetmaster Gasco fires

Local agents for Central Heating New Zealand


Office hours:

Monday to Thursday 7.30 am till 5.00pm

Friday 7.30 am till 4.00pm.

Phone: 07 8237263

Fax: 07 8237264

administration email: Sharon - office@cominsplumbing.co.nz

pricing/technical email: Joe - joe@cominsplumbing.co.nz


Registered Master Builders House of the Year


WAIKATO BUSINESS NEWS November/December 2020


Awarding winning, high quality homes with an excellent reputation


E: justin@jabellbuilding.co.nz P: 029 474 6414


30 WAIKATO BUSINESS NEWS November/December 2020


Resene New Home

Over $2 Million


Into the



Elevated on a peninsula overlooking the

Narrows Golf course in Tamahere with

views of Mount Pirongia, this luxury

contemporary home took two years in the

design stage and just over 20 months to

complete the build.

The complexity and

clever use of exterior

cladding has created a

stunning home showcasing

its architectural design and

high-tech features. Our client

was very specific about his

requirements which included

a 17-metre lap pool as a water

feature greeting guests at the

front entry, while also having

privacy with the touch of a


This determined the front

entry’s switchable glass,

turning opaque for privacy.

State of the art thermal

glass was used throughout

the rest of the home which

is normally reserved for

commercial buildings.

Spread over two levels, the

681sqm layout offers a total of

five bedrooms, a choice of living

spaces in which to entertain

or enjoy a little peace and

quiet. Stunning chefs’ kitchen

and scullery with plenty of

workspace, storage as well as

top end appliances.

The in-home theatre

provides an incredible movie

viewing experience, along

with a concealed home office.

Another specific requirement

from the client was

accommodating their regular

overseas guests with a

complete separate guest wing,

these bedrooms have views

of the pool and living areas

with dual ensuite and separate

kitchenette. Texture has been

created though vertical cedar,

stone cladding, aluminium

Alucabond panels, plaster

and Espan 470. Attention to

detail is evident in the continuous

lines and continuation

of cedar and stone utilised as

interior feature walls.

Fully automated control

4 system, solar panels, 23kw

of Teslar batteries, underfloor

heating, air conditioning,

in-home surround sound and

worm farm keeps this home

sustainable and a pleasure to

live in.

Copy and images sourced

from houseoftheyear.co.nz




Chosen as preferred painting

contractor for J.A. Bell Building

Professional people – professional finish

With a dedicated team of

Joiners and apprentices

we produce quality

custom made kitchens

and joinery with a

commitment to detail.

Telephone: 07 849 4818

PO Box 10176, Hamilton | Email: office@wiltoncontracting.nz



07 849 2801

801 Arthur Porter Drive,

Burbush, Hamilton



Proud suppliers of windows and doors to

J.A. Bell Building


We specialise in



ROB FURMAGE - 0274 928 097

NATHAN - 0274 928 019

LEE - 0211 080 677


Rylock Waikato

Frankton Aluminium 1982 Ltd

sales@frankali.co.nz | 07 847 4680





WAIKATO BUSINESS NEWS November/December 2020



021 625 478 • luke@wireit.net.nz







P: 07 850 1853 | M: 021 889 460

E: office@mcwhannellroofing.co.nz



41-45 Albert Street, Cambridge | 07 827 6460 | www.carters.co.nz

32 WAIKATO BUSINESS NEWS November/December 2020

Waikato’s best home

builds announced

A striking home overlooking Lake Karapiro has taken out

the Supreme Award in the Waikato Registered Master Builders

2020 House of the Year awards.

Built by CJW Build, also

took out the Resene

New Home over $2

million category, along with

the Craftsmanship Awards and

two lifestyle awards.

The judges said from one

look at the plan it was clear

this project was going to be a


“Box forms with multiple

cladding required accuracy

from the foundations up,” they

said. “The concealed structural

form, flat roofs, rain-screens,

spacious ceiling heights, and

un-forgiving light have all

added to the level of workmanship

required on this complex

project. Walking around it was

clear to see the almost faultless

construction and detailing by

all the trades involved. “

When it came to the

Craftsmanship Award, the

judges said with a design

incorporating multiple materials,

attention to detail was

required everywhere.

“From the structural steel

hidden within, to the black alucabond

and cedar cladding and

the CNC cut rain-screen, this

is a project that has required

immense forethought and planning.

Add in the unforgiving

38m long light wash hallway

and over height space, and the

amazing end results speak for


Trendset Build took out the

Waikato Supreme Renovation

Award as well as the Bunnings

Renovation Award over $1


The judges said there are

not many projects requiring

both traditional and modern

building skills.

“This project has allowed

the builder to demonstrate all

of his skills to create an outstanding


The project clearly had construction

challenges to overcome,

starting with the foundations,

then over the height of

the structure.

Attention to detail has been

maintained throughout the

project with many features

requiring an extra level of


The competition is divided

into two parts – the first is at

a regional level, the second

is at a national level. Gold,

Silver and Bronze Award

winners are determined

using a points-based system.

These award-winners were

announced at 10 regional

events held throughout New

Zealand. The top 100 homes

from the regions went through

to the National Awards.

For more information

about the competition, visit



Waikato Registered Master Builders

2020 House of the Year

Resene New Home over $2 million

Gold and category: CJW Build

Gold: J A Bell Building

CARTERS New Home $1 million to $1.5 million

Gold and category: Holcroft Prestige

Gold: GD Pringle Building

Altus Window Systems New Home

$750,000 to $1 million

Gold and category: Trendset Build

Gold: FV Design and Build

Gold: Sentinel Homes Waikato

Silver: Design Builders (Waikato)

New Home $600,000 to $750,000

Gold and category: Grant Stewart Building

Gold: Jennian Homes Coromandel

Gold: Versatile Hamilton

Silver: CHT Developments

New home $450,000 to $600,000

Gold and category: Design Builders

Bunnings Renovation over $1 million

Gold and category: Trendset Build

Renovation up to $500,000

Gold and category: JCC Build

Renovation $500,000 to $1 million

Gold and category: NuVista Homes Waikato

Silver: Grant Stewart Building

Builder’s Own Home

Gold and category: Iconic Construction

Gold: Kit-Markin Homes

Volume/Group Housing new home

$450,000 to $750,000

Gold and category: Sentinel Homes Waikato

Master Build 10 year guarantee multi unit

(apartments/duplexes/town housing)

Bronze: Lobell Construction

Bronze: Savannah Construction

GIB Show Home

Gold and category: Design Builders

Silver: Anthem Homes

Silver: Latitude Homes

Silver: Nixon Homes

Supreme Award Waikato Registered Master

Builders House of the Year 2020

CJW Build

Waikato Supreme Renovation Award

Trendset Build

Craftsmanship Award

CJW Build

Lifestyle awards

Outdoor Living Excellence Award: CJW Build

Carpet Mill Interior Design Award: CJW Build

Plumbing World Bathroom Excellence Award:

NuVista Homes

APL Sustainable Excellence Award: Grant

Stewart Building

Kitchen Excellence Award: J A Bell Building

WAIKATO BUSINESS NEWS November/December 2020





Visit our showroom at 941 Arthur Porter Drive, Hamilton

Phone 07 849 3817 | originresidential.co.nz

36 WAIKATO BUSINESS NEWS November/December 2020



Sentinel Homes is an innovative home building company

specialising in premium homes that are individually tailored

and beautifully designed with your lifestyle in mind.

07 855 6106

431 Te Rapa Rd, Te Rapa Hamilton 3200



WAIKATO BUSINESS NEWS November/December 2020


Volume/Group Housing New Home $450,000 - $750,000





This striking Rockcote and cedar home,

situated in the executive Matamata estate

of Eldonwood, is a true crowd pleaser.

Inside, the 287sqm home

features steps down to a

generous, carpeted main

living area, where you’ll find

a cedar-clad fireplace and

raking ceiling. Tall vertical

windows offer glimpses out

to the surrounding greenery,

and white flowing curtains

soften the space. An entertainer’s

kitchen, complete with

scullery, serves up functionality

for modern family life.

White butcher’s tiles echo the

rectangular window. Prepare

dinner for friends and family

on the central island, or

open the sliding doors for

sheltered outdoor dining.

The main suite is close to the

living area and separated from

the other three bedrooms in the

guest wing, making it easy to

shut off that part of the house

when it’s not being used. Meanwhile,

a workshop in the garage

suits the owners’ lifestyle.

The outdoor space creates

a brilliant extension of interior

living, flowing out to a landscaped

yard. With spacious

lawns, this will be a hot spot for

summer fun.

Copy and images sourced from


Altus Window Systems New Home $750,000 - $1 Million


Making an



It all starts with the grand entrance and its

spacious pitched roof forecourt.

Here, Linea weatherboards

and black

brick give the home’s

exterior depth and interest,

while landscaping enhances

the effect and guides visitors

to the inviting covered

drive-through entry.

A large open-plan living

area awaits inside, offering

brilliant indoor-outdoor flow to

this four-bedroom, two-bathroom

Hamilton property.

A dramatic pillar-free inter-

nal corner leads onto the

kwila deck – a seamless

natural extension of the

interior kitchen, dining

and living space. In winter,

the lounge area’s fireplace

provides the right

amount of ambience.

The sleek kitchen conjures

up some monochrome

magic, with the stone

benchtop extending to

an alcove of shelving.

The butler’s pantry, complete

with sink, ensures clutter is

kept out of sight. The main

bedroom is a welcome retreat

that beckons with a walkaround

wardrobe, and the

freestanding bath in the tiled

ensuite is a luxe touch.

Three more bedrooms,

as well as a kids’ retreat

and a main bathroom

offer ample space for

family life.

Copy and images sourced

from houseoftheyear.co.nz



Chosen as preferred painting

contractor for Sentinel Homes

Professional people – professional finish

With a dedicated team of

Joiners and apprentices

we produce quality

custom made kitchens

and joinery with a

commitment to detail.

Telephone: 07 849 4818

PO Box 10176, Hamilton | Email: office@wiltoncontracting.nz



07 849 2801

801 Arthur Porter Drive,

Burbush, Hamilton



38 WAIKATO BUSINESS NEWS November/December 2020


Renovation up

to $500,000


A place to

call home


This clever renovation project consisted of

a small extension and remodelling of the

existing spaces to create a larger living area

for a growing family.

Contrasting with the

home’s original brick

exterior is the stylish

open-plan extension. The living

area is ideal for cosy family

nights around the fire, or reading

on the window seat. The

dining space has room to store

the kids’ toys in the built-in

bench seat.

Large glass sliding doors

connect the extension with the

deck, opening the room up and

allowing natural light to flow

in. The home office also has

easy access to the garden, a

private oasis in the city. In the

kitchen, a lot of the existing

joinery was used to reference

its original style – with a touch

of modern flair added to complement

the rest of the home.

Another highlight of this

three-bedroom dwelling is

the main bathroom, designed

to incorporate the laundry,

making the most of the limited

space. The main bedroom

features original brickwork

around the fireplace and large

windows. All of which makes

for a very smart update.

Copy and images sourced

from houseoftheyear.co.nz

Celebrating Excellence


027 522 1115 | will@jccbuild.nz | jccbuild.nz


WAIKATO BUSINESS NEWS November/December 2020





Masters of quality

Craftsmanship, commitment and care: these are the hallmarks of

every project undertaken by Holcroft Prestige Ltd. We specialise in

high end work and strive to deliver building excellence.

Unit 15/6 Ken Browne Drive, Te Rapa Hamilton 3200

M 027 498 8549 | E nick@holcroftprestige.co.nz


40 WAIKATO BUSINESS NEWS November/December 2020


CARTERS New Home $1 Million - $1.5 Million


The concept for the O’Donoghues’

River Road project was to down size

following their recently emptied nest and

consideration of their future needs.

Overarching drives for

the design concept

were low house and

section maintenance to allow

for planned periods of absence

plus quality construction using

latest technology and quality

materials. The main living

area was designed to optimise

the view of the adjacent park,

as well as create a single level

easy access living, office and

sleeping areas. The open flow

to outdoor areas for relaxing,

cooking and entertaining was

important as was built in display

areas for art and memorabilia.

To ensure they could

accommodate visitors and

returning family members,

the design provided a separate

upstairs living bathroom and

sleeping area.

The design caters for current

hobby vehicles but allows

for further staged downsize as

the owners needs change and

current hobby activities alter.

The design allows for solar

control, passive environment

principles and further future

proofing energy efficiency

measures. The owners chose

Holcroft Prestige due to their

reputation for quality construction,

excellent client focus and

based on recommendations

from other clients.

Copy and images sourced

from houseoftheyear.co.nz





021 625 478 • luke@wireit.net.nz








P: 07 850 1853 | M: 021 889 460

E: office@mcwhannellroofing.co.nz

Brent Tupaea


Laser Plumbing Hamilton East

Phone 07 858 4921





with Holcroft




WAIKATO BUSINESS NEWS November/December 2020


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Proud to support Holcroft Prestige

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We design, manufacture & install with attention

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Painting • Wallpapering

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42 WAIKATO BUSINESS NEWS November/December 2020


New Home $600,000 - $750,000


Set on 3.6ha of farmland, this home is the result of a vision

between the owners and Andrew Bydder Creative Designs.

Together with Grant Stewart Building, they worked to produce a

dwelling that is both modern and energy efficient.

The exterior cladding

includes Corten steel,

EZpanel and corrugate –

all seamlessly integrated to produce

a stylish, yet low-maintenance,

practical home. From

the RibRaft HotEdge insulated

flooring system, to the Low-E

ClimaGuard skylights, the

house has been designed to

ensure maximum thermal gain.

Meanwhile, a striking

curved feature wall and precast

concrete panels greet guests at

the entrance way. High ceilings

and rooflights transform

this otherwise dark space into

something spectacular. Ply ceilings

with negative detailing line

the living areas on the northern

side of the house, with double-glazed

bifold doors opening

out to a sun-drenched patio area

that is ideal for entertaining.

The clever use of colour and




materials throughout has made

this spacious home cosy and fit

for fun, family living.

Copy and images sourced

from houseoftheyear.co.nz





New Builds



office@gsb.nz | 021 498 866




Renovation $500,000 - $1 Million



the Waikato

River, this newly

renovated 1920s

home is enjoying

the view through

fresh eyes.

It has been brought back to

life, embracing some of the

villa’s original features, while

bringing it into the 21st century.

The owners wanted to keep the

original look of the house but

give it a modern update with

much improved indoor-outdoor

flow. To do this, the dwelling’s

footprint and front facade were

left untouched, so when visitors

arrive they see a home with its

true 1920s feel.

Inside, it’s a different story

with hints of traditional design

mixed with modern living. The

open-plan kitchen/dining area

forms the heart of the home, and

flows out onto the covered wraparound

timber deck.

A feature wall with fireplace

in the living area creates a cosy

space for the family to gather.

Other highlights include timber

floors throughout, German-engineered

triple-glazing with

timber joinery, battened highstud

ceilings and custom timber

weatherboard cladding to match

the original.

Copy and images sourced from





WAIKATO BUSINESS NEWS November/December 2020

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44 WAIKATO BUSINESS NEWS November/December 2020


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WAIKATO BUSINESS NEWS November/December 2020


Builder’s own home


This home was crafted using a streamlined,

architectural design to ensure it took

advantage of both the golf club vista and

the shape of the site.


clever blend of raw

materials has been used

to create an industrial

feel, using steel cladding paired

with easy-care cedar highlights.

A minimalist approach to

living is the intention for this

four-bedroom, two-bathroom

226sqm home, all the while

ensuring comfort is king. An

impressive front entrance

is flanked by weathering

steel gates.

A wide hallway draws you

towards the open living space

with sensational golf course

views through floor-to-ceiling

glazing. This creates a seamless

indoor-outdoor flow and

lets in natural light.

Specially manufactured

steelwork adds tangible

strength to features such as the

kitchen bench and inbuilt seating.

Added attention was given

to future-proofing the house,

including an electronic entry

door, rain-sensing electric skylights

and a smart vent air system.

This thoughtfully designed

and built home will provide

unique experiences and lasting


Copy and images sourced

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46 WAIKATO BUSINESS NEWS November/December 2020







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WAIKATO BUSINESS NEWS November/December 2020




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48 WAIKATO BUSINESS NEWS November/December 2020


New Home $450,000 - $600,000


At the client’s request, this perfectly

formed 180sqm house on the outskirts

of Te Awamutu was built to maximise

spectacular views of Mount Pirongia and

the neighbouring township.

The open-plan living-dining

area, with views

that showcase the surroundings,

extends onto two

decks – one with automated

louvres and one uncovered –

for alfresco enjoyment all year

round. The designer kitchen has

hardwood floors and includes a

separate pantry.

High-stud ceilings in this

area, as well as in the dining

and living areas, ensure there

is a feeling of spaciousness


Designer barn doors, cedar,

iron cladding and recycled

bricks that flow from the entry

to the interior, create stunning

features and complement the

wood fire. The fire, which has

a wet-back system, keeps the

whole home cosy during the

winter months.

A bathroom with tiled walls,

and an oversized window with




views across to a pond, create

a sense of tranquillity and

complete this easy-to-love

three-bedroom farm home.

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50 WAIKATO BUSINESS NEWS November/December 2020


GIB Show Home


This beautifully designed two-storey home

in the Hamilton suburb of Flagstaff enjoys

spectacular views of the Waikato River

wending its way along below.

this space year-round. Everything

has been taken care of

in this show home, right down

to the styling – inspired by the

classic New York loft. This is

abundantly clear in the kitchen,

alcove dining space and black

and white bathroom that even

has New York subway tiles.

Copy and images sourced from





The four-bedroom,

two-bathroom house is

a sight to behold as well.

Entering through the recycled

red-brick entrance, the 307sqm

house has a living area on each

floor, an office space on the

second level, and a play nook

for the children under the stairs.

A timber bulkhead ceiling

in the kitchen adds texture and

warmth to the black and white

cabinetry and island bench, and

connects with a relaxed dining


Fully-equipped with a large

scullery, drinks fridge and

masses of storage, entertaining

guests will be a breeze. From

the double-height dining area,

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With an enclosed area and fireplace

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Enjoying its position on a lifestyle section in

Cambridge, this 300sqm home utilises the

full width of its site.

Cleverly designed around

a central living/dining/

kitchen hub that encourages

indoor-outdoor flow, the

cedar-clad and honed-block

dwelling is perfectly-suited to

a young family.

Entertaining is made easy in

the modern kitchen, complete

with a well-appointed scullery.

There’s also plenty of

room for friends and family

outside. Partially covered and

with a fireplace, the deck is

able to be used by the owners

every day of the year.

With hints of timber and a

honed-block feature wall in

the living space, the house’s

interior blends seamlessly with

the facade. Connected to the

main family area is a separate

lounge, thoughtfully arranged

with a built-in window seat

wrapped in warm cedar. This is

the perfect spot to read a book

and look out to the pool and

panoramic view of the hills in

the distance.

Private from the main living

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areas, the four bedrooms and

main bathroom are located in

two wings on either side of

the property.

Copy and images sourced

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52 WAIKATO BUSINESS NEWS November/December 2020

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For a free, no-obligation chat about a home built around you call Jeff Marra at Design

Builders Waikato today on 027 488 0044 or email jeff.marra@designbuilders.co.nz


Velodrome seeks

new naming


A chain cutting ceremony saw WFT Finance & Investment

Company take possession of Paeroa Racecourse.

Multi-million dollar Hauraki

project reflects business confidence

The international velodrome

in Cambridge is on the

lookout for a new naming

rights partner with an

upcoming end to its long

term association with

Avanti. The velodrome

has been known as the

Avantidrome since before

it was officially opened in

2014. Velodrome general

manager Scott Gemmill

says it was signalled and

anticipated that the Avanti

sponsorship would come

to an end after the brand’s

change of owners. “We

are fortunate that the

sponsorship arrangement

we have with Sheppard

Cycles, who manage the

Avanti brand, means that

funding will stay in place

through until 2022. We are

hopeful that we will secure

a new naming sponsor well

before that time.”

City architects win

library contract

Eight years after the last horse crossed the finish line, Paeroa

Racecourse has a new lease of life, with a vision set to help create

employment opportunities and additional homes for the region.

Hauraki District Mayor

Toby Adams, deputy

mayor Paul Milner and

former mayor Basil Morrison

attended the official ‘chain

cutting’ at the Racecourse

in November as new owners

WFT Finance & Investment

Company took possession of

the historic property.

WFT Finance & Investment

Company has purchased

the 33.5-hectare property

with the hope of developing

the area, including refurbishing

the racecourse stands and

kitchen areas to continue the

link the race course has with

the region.

The Wright family of Tauranga

are the shareholders of

WFT and are also behind The

Wright Family Foundation, a

charitable trust with a focus

on mothers’ and children’s


“Paeroa is a spectacular

place to live and an obvious

place for investment, particularly

with the Hauraki region’s

growth over the last five to 10

years,” says Wayne Wright.

The family’s long-term

vision for the racecourse property

is to create a commercial

hub over approximately half

of the land and a residential

subdivision on the balance,

complementing the antique

stores and other businesses in

the main street area.

“The racecourse has a

proud legacy of serving the

Hauraki District and we

intend that the site maintains

that legacy,” Wright said.

“This is a first step in quite

a long process; we’ll continue

to develop concepts and ideas

over the next year with the

aim of providing long lasting

employment opportunities for

the region. Currently, we’re in

talks to open up the old stables

to host a community farmers’

market and the planned refurbishment

of the existing facilities

could create a dedicated

wedding and special events


WFT have engaged

Paeroa resident Tim Bartells

to oversee a comprehensive

programme of rezoning and

consenting the landmark

property and preparing it

Paeroa is a

spectacular place to

live and an obvious

place for investment,

particularly with the

Hauraki region’s

growth over the last

five to 10 years.

for its new place in Paeroa’s


Bartells is the developer

and co-owner of Paeroa’s

Longridge Country Estate;

a 250-villa retirement village

project currently under

construction, which is also

co-owned and financed by the

Wright family and will see

$180 million invested into

the local community.

“There are a number of

steps to complete, including

a plan change to navigate,”

said Wayne. “We’re committed

to working with iwi,

community and all stakeholders

during the process

to ensure a great outcome

for the people of Paeroa and


Hauraki District Mayor

Toby Adams says there is

a real need for investment

in facilities and says the

proposed new development

offers exciting future economic

benefit to the region.

“It’s still very early

days and there is still a

formal process to be followed

for re-zoning and

consenting but I’m allowing

myself to feel a little

bit excited about this

fresh start.”

Hamilton City Council has

awarded the architectural

and design contract for

Rototuna’s new library

and community hub to

local architects Chow:Hill,

supported by subconsultants


and AECOM. Council’s

key projects programme

manager, Natasha Ryan,

said the new library and

community hub is about

providing a ‘cultural

heart’ for the Rototuna

community. “One thing

that was really attractive

about the Chow:Hill pitch

was they really understood

the importance of listening

to the community and

providing spaces for that

voice to be reflected in the


Artisans given

retail boost


collective model to supporting

local artisans in

South Waikato is showing

early success.

Putāruru ward councillor

Sandra Wallace hatched

Mākete Mahi Toi project to

support local artisans in the

leadup to Christmas, operating

from a once vacant shop in

Princes Street, Putāruru.

The South Waikato District

Council’s marketing team was

quick to see the potential to

build better understanding of

the scale, scope and opportunities

for predominantly homebased

artisans to transition into


“Getting more detailed

knowledge of our local artisans,

post Covid-19 and in

the lead up to Christmas, was

a drawcard for Council to get

involved and support the project,

through existing research

budgets, with promotion, coordination,

rent and power,” Wallace


The way the artisans

worked together to

determine how it

would operate has

been great.

Council marketing officer

Anton Sudano said the early

days were successful.

“We were blown away by

the number of people interested

in operating out of the

space - over 30 enquiries

in three days. The way the

artisans worked together to

determine how it would operate

has been great.”

Sudano believes the

project will provide valuable

insight, to help inform

plans to reinvigorate our

town centres.

“This is costing less than a

market research company and

at the same time helping these

entrepreneurs dip a toe into

bricks and mortar retail, a winwin

for Council, the artisans

and our community.”

Mayor Jenny Shattock said

Putāruru is already home to

artisanal cheese, bread and

meat products, and Mākete

Mahi Toi will highlight and

celebrate the craft sector.

Mākete Mahi Toi is operating

from the old Edmeades

Jewellers site in Princes Street

in Putāruru six days a week

(from 10am to 4pm weekdays

and 10am to 1pm on Saturdays),

through until Saturday

2 January.

Wares include knitted

products, dreamcatchers,

soaps, herbs and veges,

Indian snacks and sweets,

health food, jewellery

and pottery.


Wake joins

global network

Tompkins Wake has been

accepted as the exclusive

New Zealand member of

global law network Multilaw

following the firm’s merger

with Lowndes earlier this

year. Membership of the

100-country network with

more than 10,000 lawyers

provides Tompkins Wake

clients’ access to expert

international legal advice and

support, and a consistent

service for New Zealand

companies operating

globally, said Tompkins Wake

chief executive Jon Calder.

“As business adapts and

responds to the challenge

of COVID-19, having a

trusted network of partner

law firms globally is critical

in the support and service

we provide our clients,”

Calder said. Europe-based

independent law firm guide

Chambers Global lists

Multilaw as an elite legal


SkyCity Hamilton

Soul Gallery

Snack Baby

Panama Square - East Lobby Extension


CBD Awards

- for one night only

Dumpling House

Vicky (HCBA), Vanessa (HCBA) and

MCs Stu and Camille (The Breeze).

For one night only a memorable evening was created on the

banks of the Waikato River, when Hamilton’s best CBD businesses

came together to celebrate a night of success, achievement

and festivity at the annual CBD Celebration Awards. Hosted by

Hamilton Central Business Association (HCBA), on Wednesday

night guests were welcomed into a transparent marquee themed

for the night by event design company Royal Laboratorie.

The major sponsors

of the evening Spark

NZ, were delighted to

put their support behind this

event, recognising and celebrating

local business in the

CBD. “It was such a great

evening of true celebration

and having the opportunity for

Spark to get behind the local

business community aligns

well with our organisations


A number of Hamilton

businesses contributed to the

evening’s success, from SBI

Productions taking up the

challenge of providing lighting

and technology in a venue

with no power, to Moving

Media capturing the evenings

magic on film. Kerr & Ladbrook

provided guests with

delicious canapes, with dessert

arriving halfway through

the night on wheels from Duck

Island’s newly renovated food

truck. Coral Pitcher struck

a chord with the crowd, providing

musical entertainment

and Stu & Camille from The

Breeze ensured the evening

flowed to perfection as the

guest MCs.

The number of entrants

in the 2020 awards exceeded

previous years and came as

no surprise to HCBA General

Manager Vanessa Williams.

“This year has obviously

been one like no other and

has really highlighted the role

local businesses play in being

the backbone for the community.

This is a time we need

to be shouting from the rooftops,

or in this case from the

riverside, about their fantastic

achievements and their value

to our society”.

Local radio station The

Breeze who were onsite as

both sponsors and attendees

of the evening couldn’t

agree more. “Local is where

it is at! New Zealanders are

wanting to support the people

and businesses in their own

town. 2020 has really shown

us the importance of supporting

and spending locally to

keep our communities going”

said Steve Rowe, GM Mediaworks.

Over 70 entrants were

judged across 13 categories in

the Best Awards. “The opportunity

to hear their stories and

successes of our businesses is

a humbling experience. There

is so much to be celebrated in

our CBD and it is these businesses

that are contributing

to the creation of a dynamic,

desirable CBD we can and

should all be proud of” says

Vanessa. Connie Chittick,

Chair of the HCBA agreed.

“It is always a highlight to

hear about our central city

businesses and their unique

achievements throughout the

year and particularly in a year

which has presented so many

challenges. To be able to take

the time to recognise and celebrate

business success, is

always a rewarding experience.”

An additional highlight to

the evening was an intimate

music performance from

renowned singer/songwriter

Hollie Smith. It seemed only

fitting with the venue that

Hollie ended her set with her

international acclaimed hit,

Bathe in the River.

The CBD Celebration Awards,

sponsored by Spark NZ and

The Breeze, with support from

Kerr & Ladbrook catering,

Moving Media for photos and

video, sound and lighting by

SBI Productions and venue

design and decoration by

Royal Laboratorie.

Award recipients

to the right




Winner: Soul Gallery


Winner: Soul Gallery

Lab Brow Bar


Winner: Soul Gallery

Runner Up: Texas Radio

Highly Commended: Snapshot


Winner: Cucina Café

Runner Up: Hungry Eyes Café

Highly Commended: Frank Café


Winner: Lab Brow Bar

Runner Up: Haley Adele


Highly Commended:

Taylored Health

The Factory


Winner: Dumpling House

Runner Up: The Chilli House

Highly Commended:

Banh Mi Caphe


Winner: The Factory

Runner Up: Lilliputt Fun Zone

Highly Commended:

Waikato Museum


Winner: Beca

Runner Up: The Instillery

Highly Commended: Soda Inc.

Cucina Café


(UNDER $500,000)

Winner: Lilliputt Fun Zone

- Escape Rooms


(OVER $500,000)

Winner: Panama Square

- East Lobby Extension


Winner: Snack Baby


Winner: SkyCity Hamilton


Winner: Lab Brow Bar

Lilliputt Fun Zone - Escape Rooms

Photo Credit:

Moving Media


56 WAIKATO BUSINESS NEWS November/December 2020


fund for rugby

Be prepared

The future of grassroots

amateur rugby across

the Waikato has been

boosted by the creation

of the new ‘Friends of

Waikato Rugby Fund’ by

Momentum Waikato and

the Waikato Rugby Union.

It was made possible by a

significant foundational gift

from a generous group of

directors and other rugby

supporters. “Grassroots

rugby is the heartbeat

of many of our region’s

communities, schools

and clubs,” said Waikato

Rugby Union acting chief

executive officer Carl

Moon. “Ultimately, we see

rugby as an avenue for

greater community unity

and wellbeing, so that will

be the focus of the Fund’s

future distributions. We

are certainly grateful to our

foundation supporters for

providing the initial donation

to kick-off this Fund

managed by Momentum



space launches

Impact Hub Waikato has

officially launched its coworking

space in central

Hamilton. Located at 236

Anglesea Street, the space

offers a shared office space

for rent on a casual or

permanent basis, as well

as meeting room hire and

a virtual office service. The

launch of the Hamilton

co-working space gives the

network its first physical

presence in New Zealand.

I know. No-one could be fully prepared for

what hit us this year, but 2020 highlighted

the need to consider the many factors that

should make us rethink our marketing.

I, mostly unsuccessfully, try to

avoid jargon and buzzwords

but ‘pivot’ has re-entered

the vernacular this year with a

hard-hitting wallop. Lots of us

have had to try a new direction

in our businesses. For many of

us, only a little, but some have

needed to make significant


In some cases, a change

to the environment in which

our business operates means

we need to look at different

channels to reach

new audiences.

We can be certain that 2020

has seen businesses embrace

digital marketing even more

rapidly than in recent years.

The inability to connect faceto-face,

even if only for a

comparatively short time here

in New Zealand, forced businesses

to reassess how they

could connect in other ways.

But it’s worth reminding

ourselves that a global pandemic

isn’t the only event that

can rock our boats.

There are countless changes

happening around us all the

time that we need to be able to

adapt our marketing efforts to


The challenges of new competition,

or a competitor introducing

a tantalising new product

or service, can push us to

tell our own story in a different

way or to highlight a previously

under-told message.

The Waikato is apparently

becoming an increasingly

popular home for New Zealand

businesses, and expat

Kiwis are returning home and

setting up here too. So, making

sure that we stand out and can

be clear about our offer in this

ever more competitive environment

could be something

for which we all need to be


Faced by any need to

change tack, we can be reviewing

the range of media options

that are genuinely feasible for

the people we want to reach.

If a decent proportion of

your audience are high consumers

of social media, stay on

social media. If your audience

is stuck in the daily commute,

perhaps bus backs and billboards

are still a viable option

too. And equally, if you know

that many of your audience

enjoys their local community

newspaper or specialist publication,

use those vehicles

to tell your story.

If you’re struggling to stand

out amongst the crowd in one

place, maybe it’s time to consider

where else your audience

might be able to see you more


Fractures in supply chains

have seen many businesses

need to reconsider their product

range or manage expectations

about speed of delivery.

These problems aren’t unique

to a pandemic and can happen,

albeit on a more localised

scale, any time. But 2020 will

hopefully have taught us to be

prepared for these changes,

including how our marketing

and communications can keep

customers happy when we

can’t serve them as we’d like.

Sadly, many businesses

have reduced income, as consumers

cautiously tighten their


Although, in theory, a

time when you need more

customers should really mean

you reach out to potential customers

more, the harsh reality

is that some have had to cut

marketing budgets.

But, as the world has seen

many times before, it’s not just

pandemics that force financial

downturns that mean we have

to make our money go further.

Particularly in small businesses

(and that’s a lot of us, right?)

we regularly face bumps along

the road that make us adjust



Vicki Jones is director of Dugmore Jones, Hamilton-based brand

management consultancy. Email vicki@dugmorejones.co.nz

our marketing spending, even

if only for a short period.

There are times we have to

be prepared to step back and

rewrite whatever old rule book

we followed and, if we’re up

for it, be braver and think creatively.

It might be as simple as

switching from talking about

ourselves to telling our story

through our clients’ eyes. Or

it might be change in the tone

of voice we use, or a striking

new look.

When you need help to get

out of a hole, you might only

need to put your hand up to

get someone’s attention. But if

you’re in a crowd or the hole

is deep, be prepared to wave

both arms, shout or sing, otherwise

you’re simply waiting for

the crowd to clear in the hope

someone will find you. Whatever

the medium, changes in

our marketing hinge on the

power of the big idea, the clarity

of the message and the way

that our stories are told.

As our world changes

around us, it emphasises that

we can’t necessarily do things

as we always have done them.

And in some cases, it might

purely mean we do the same,

but need to be prepared to do it


LIC invests

LIC has increased its

level of investment in

its AgCelerator Fund

and announced two

investments designed to

deliver more value to New

Zealand dairy farmers. The

cooperative has confirmed

investments in New

Zealand-based TrackBack

and Mastaplex. Aucklandbased

TrackBack uses

blockchain technology

in the agriculture sector

to provide trust and

transparency through the

supply chain for global

confidence in quality,

integrity and provenance.

Dunedin-based Mastaplex

has developed a proprietary

mastitis testing device.

LIC AgCelerator Fund

manager Eleshea D’Souza

and Trackback CEO David


Changing health outcomes

Waikato DHB gastroenterologist

Dr Liz

Phillips says the

rollout in the Waikato of the

FIT bowel cancer screening

programme offers real opportunities

to change the health

outcomes for many New Zealanders.

In her early teens, Liz

Phillips briefly contemplated

becoming an undertaker, based

on her curiosity about death,

cryopreservation, and Egyptian


When it became apparent

that career choice might

make her look odd among her

classmates, she fell back on

doctoring, which she had chosen

when she was four. More

than 40 years’ later, she has no


Dr Phillips is the clinical

lead for Bowel Cancer Screening

for the Waikato DHB, in

which people aged between 60

and 75, will be invited to complete

a faecal immunochemical

test (FIT) to detect traces

of blood in bowel motions that

may be an early sign of pre-cancerous

polyps (growths) or

bowel cancer.

The programme will be

rolled out in March next year,

after being delayed by Covid.

With more than 26 years’

gastroenterology experience

in the UK, including clinical

director of gastroenterology

across a three-site hospital in

Northumberland in England

for six years, she is well-qualified

for the role.

She came to New Zealand

in 2013 after overseeing

a period of significant change

in the National Health Service,

which meant working “almost

every single hour of every single


While that work was stressful,

it also encouraged new

ways of working that she

believes will have benefits for

gastroenterology in New Zealand.

This country has one of the

highest rates of bowel cancer

in the world, and one of the

highest death rates. But the

number of gastroenterologists

per head of population is low,

leading to regional socio-economic

and ethnic inequalities.

A report in 2018 by the NZ

Society of Gastroenterology

said increases in bowel cancer,

inflammatory bowel disease

(IBD) and Hepatitis C, plus

the demands of the National

Bowel Screening Programme

were placing huge pressure

on GE specialists, and creating

long waiting lists for follow-ups.

Dr Phillips says one solution,

based on her experience

in the UK is to train more

nurse scopers (endoscopists)

to do colonoscopies on some

of the symptomatic patients,

which frees up doctors and

covers the time when those

doctors are on leave, keeping

wait times down.

When fully signed off, a

nurse scoper could do a standard

colonoscopy or upper

gastrointestinal (GI) endoscopy

and recognise pathology

such as polyps. They

would also be able to remove

polyps of up to 1cm.

One fully trained nurse scoper

employed by the Waikato

DHB is now doing six colonoscopies

a week.

In her role as clinical lead

for the National Bowel Screening

Programme, she also sees

opportunities to get a higher

uptake among Māori, who have

a high incidence of presenting

late with bowel cancer.

Based on the experiences of

the Lakes DHB which rolled

out the screening programme

a year ago, and achieved a

45 per cent uptake, she is

focused on working closely

with iwi to reduce any barriers

to participation. Invitations

to participate will be sent out

on an area by area basis, to

forge local connections.

The messages about the

need to screen will be based

on a person’s whakapapa,

rather than individual health.

“It will be about looking after

kaumātua so they can look

after their family.”

The screening programme

is predicted to increase the

number of referrals to the

DHB by around 28 per cent.

While FIT test positive

patients will be dealt with

through the public health

system, some other patients

who have symptoms such as

a change of bowel habits or a

family history of bowel cancer

will be outsourced to private

hospitals such as Braemar.

The data indicates 1200

colonoscopies will have to be

outsourced by Waikato DHB

each year.

Dr Phillips says public and

private can work well together

to ensure everyone gets the

treatment they need at the time

they need it. It also ensures


She says the bowel cancer

screening programme provides

the opportunity to change a

lot of things. “If we don’t the

Ministry will check on us. That

means people in the Waikato

will not get screening. It is a

huge incentive for management

to get processes right.”


Moving the goods

that move New Zealand

A lot rides on a pallet – business, sales and reputation.

That’s why we make it our business to deliver on promises,

expectations and innovation to keep your business moving.



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17/11/20 8:55 AM

58 WAIKATO BUSINESS NEWS November/December 2020

Building customer relationships

the easy way

Do you genuinely care about your customers?

Different customers

have different needs

so take the time to

work out what makes each

customer happy. Some like to

chat while others have serious

time constraints and need

service NOW!

It may even be that some

customers will prefer to deal

with a certain member of your

team. Encourage your team

to have insight and to read

body language.

As a business,

you need to do

everything you

can to deliver


service every time.

Customers are

not interested in

excuses – they want


Pick up the phone when

things haven’t gone well and

apologise when appropriate.

Don’t keep saying you’re

sorry but not do anything

about correcting the problem.

When you say “sorry”,

be sorry!

Your customers should

feel that you care about

them and they need to have

confidence in your ability

to deliver goods and services

at a fair and reasonable

price within their required


As a business, you need

to do everything you can to

deliver exceptional service

every time. Customers are not

interested in excuses – they

want solutions. Avoid loading

up your customers with

your problems, your excuses

and commentary about how

and why you can’t deliver.

I am a little worried about

the recurring theme being

used at the moment: “Sorry

we are working from home,”

as if this is an excuse to

deliver poor service.

Businesses should have

had enough time, post Covid-

19, to streamline their processes.

Quality of service

should not be linked to the

location of your staff. If

working from home is having

a negative effect on your

business, it may be time to

reassess whether allowing

your staff to work from home

is a good option.

The first touchpoint for a

customer is usually by phone,

email or in person. As a business

owner, I would personally

test these touchpoints to

ensure they are receiving a

great experience when they

make contact.

• Randomly ring in to see

how long it takes for the

phone to be answered and

how it is answered.

• Go onto your business

website and send a test

email asking for someone

to contact you and see

if it is actioned. Sometimes

links are broken,

and emails go into a black


• Walk through the reception

area and see for yourself

how guests are greeted

on arrival.

Taking this one step further,

you may consider using

one or two of your regular

customers to provide you

with honest feedback on how

they find your business.

Listen and learn and

remember their time is just

as valuable as yours so thank

them with a voucher, drinks

or lunch.

Make the time and effort

to get to know each of your

regular customers.

As you build up a relationship

with them, they may

choose to share general information

about themselves.

Try to remember details

such as their sports and hobbies,

holiday plans and family

names, if shared. This is

not about gleaning private

information; its purpose is to

help you connect with them.

This then leads on to showing

they are valued.

For example, if you give

your clients gifts for Christmas

(or other occasions)

handwrite a personal note in

the card.

You may like to address

the card to include their partner,

where appropriate. It’s



Brenda Williamson runs business advisory service

Brenda Williamson and Associates www.bwa.net.nz

easy to bulk buy gifts and

send them out, but it’s the

thought that goes into gift

selection that counts.

Don’t send bottles of wine

to someone who doesn’t

drink alcohol and likewise

don’t send meat products to a

vegetarian. It’s all about the

detail and your sincerity.

As a business owner it’s

up to you to ensure your team

is clear on your expectations

around customer care. Lead

by example and develop a

can-do culture.

Care about your customers,

be grateful for their

support and enjoy them

– after all you don’t have

a business without them.

Set your bar high and don’t

be complacent!

Virtual lab a great gig for Wintec students

and Waikato businesses

When Covid-19

caused a drop-off in

internship opportunities

for Wintec IT students

this year, Alison Marshall,

the Centre for Information

Technology Industry Relationship

Manager, came up

with The Gig.

The Gig is a ‘MakerLab’

that can be operated virtually,

run by the Wintec Centre for

Information Technology. Like

a business, it has real clients,

and students have the opportunity

to gain industry experience

through a time of uncertainty.

“The Gig is run as a real

IT company. We’ve got clients,

and we’ve got students

from our Masters, Postgraduate

and Bachelor of Applied

IT programmes all working

together,” Marshall says.

“I’m the director, and

we’ve got two of our Wintec

staff working there too

– Heather Maitland as agile

coach and Alex Yu as technical

lead. We give the students

industry roles such as scrum

masters, engineers, business

analysts and a security consultant.”

Clients can test out early-stage

ideas and experiment

with them.

“When Covid-19 hit, all

of our students had to go

virtual,” Marshall says. “We

could see with the potential

economic downturn that there

would be a drop off in internships

available. I thought that

if we had to stay working in

a virtual environment, there

would continue to be opportunities

for those students.”

Students appreciate

getting real-world

experience through

working with these


The Gig has provided

internships for students, and a

space to ensure those students

are getting technical guidance

throughout their projects.

“Students appreciate getting

real-world experience

through working with these

clients,” says Marshall.

Student Vinod Gupta was

one of the students involved

with The Gig’s pilot programme.

He says that

through The Gig he “got a

huge amount of professional


“I learned fundamental

skills and applications, as

well as professional and interpersonal

skills like customer

negotiation, client relationships

and working in high

pressure environments.”

The clients students

worked with included from

not-for-profit Healing Innovation

Hub, who were trialling

virtual reality apps to

teach rangatahi (youth) about

mental health and wellbeing;

ThrillCapital, a sports funding

company that hopes to

start a global online racing

competition using VR car

simulation; and a start-up that

wanted help creating an IoT

device and mobile application

called aimed at simplifying

processes in the testing and

tagging industry.


launches AI SEO tool

New Zealand website builder Rocketspark has launched what

is believed to be the first Artificial Intelligence (AI) tool on the

market that creates text content for its website users, helping

get their businesses in front of more customers online.

Cambridge-based Rocketspark,

with funding

from Callaghan Innovation,

has developed a tool

which enhances customers’

websites, by automatically

generating content to improve

their website’s search engine


As far as we can

tell there aren’t

any other website

builders offering

this content

generation as an

SEO package. There

are AI-powered

SEO tools which

provide audits and


but nothing that

actually generates

the title and

description tag

words for you, or

creates basic text

content for your


The search engine optimisation

(SEO) tool, called

Flint, can suggest description

tags, which give a brief

website description when

viewers do an internet search,

title tags, which identify individual

web pages, and it can

even generate paragraphs of

content for a website that

are rich in key words. Rocketspark

chief executive

Grant Johnson says Flint is a

ground-breaking innovation,

and gives Rocketspark an

edge in the ever-growing tech


“As far as we can tell

there aren’t any other website

builders offering this content

generation as an SEO package.

There are AI-powered

SEO tools which provide

audits and recommendations,

but nothing that actually generates

the title and description

tag words for you, or

creates basic text content for

your page,” he says.

Johnson says Flint was

created because Rocketspark

found small business owners

struggled to understand SEO,

or how to make it work for

their businesses’ websites.

“If people cannot find you

online, then your website

may as well be invisible. And

if this is the case, it’s likely

your site is not optimised

with the right keywords.

“We would tell people how

to do it but they still weren’t

getting it so we decided the

easiest way to make it simple

for our customers was to

automate it.”

With help from four

Waikato University software

engineering students, funded

by Callaghan Innovation,

they spent hundreds of hours

training a computer model to

interpret text from different

industries that Rocketspark

provides websites for.

Flint can now recognise

the type of text which might

appear on a certain industry’s

website and then make suggestions

for text including

a website’s description, tag

words and simple paragraphs

of text rich in key words.

Johnson says the

The Rocketspark team.

paragraph content rich in

key words is still basic

in its delivery, but he

says it provides small

business owners with a

starting point to build


“Like anything using

AI it is not perfect, it’s

created by a machine and

it’s an algorithm that’s

driving it, but it’s a starting

point to get people

thinking. It might generate

one sentence and then

people can continue building

the keyword rich content

for their web pages

from there.”

Flint was built over

two consecutive summers

between 2018 and

2020 after Rocketspark

received Callaghan Innovation

funding in the

form of student experience

grants. The grants

funded four University

of Waikato students to

work with Rocketspark

to develop the AI, giving

them experience in bringing

AI and machine learning

to market.

Grant says one of the

students, Rhys Compton,

has recently been awarded

a Fulbright Scholarship to

complete a masters in AI

and machine learning at

New York University. “I

believe it is ground-breaking

work we’ve done in

developing the AI behind

Flint, but it is just the

first step for Rocketspark.

We exist to help small

business owners have a

better life by harnessing

their digital channels

and we have a few other

plans in the pipeline to

continue making it easier

for them,” says Grant.

Flint is available free to

Rocketspark’s customers.

WAIKATO BUSINESS NEWS November/December 2020

The Xmas present New

Zealand really needs is sitting

in Santa’s sleigh but…

New Zealand’s profile

throughout the world

has been raised by the

collective endeavor and success

of the “team of 5 million”

in combatting the Covid crisis.

This deserved profile, and the

shenanigans that is US politics,

has seen New Zealand rise in

the ranking of the world’s most

desirable countries to live –

and particularly amongst those

families who have achieved the

business success and financial

standing to actually contemplate

and make such a move.

The Investor residence category,

which caters for these families,

comprises two streams:

• Investor 1 (Plus) which

requires investment of

NZ$10 million to be invested

in New Zealand for 3 years,

with a minimum stay in New

Zealand of 88 days, and

• Investor 2 which requires

investment of NZ$3 million

to be invested for 4 years,

with a minimum stay in New

Zealand of 438 days

The past 6 months has seen

unprecedented demand from

families applying for New Zealand

investor residence but New

Zealand’s border restrictions are

now proving a major, and potentially

fatal, obstacle. Firstly, we

have some $500 million which

has already been transferred and

invested in New Zealand by

applicants who have previously

been approved for residence

but who are now not allowed to

actually enter the country. Then

Level 2

586 Victoria Street

Hamilton 3204

we have newly lodged applications,

representing about $1.5

billion in investment, whose

applications cannot be decided

(apart from those applicants

who are now in New Zealand)

because of the current border

restrictions. And so we have

these visa applications, representing

$2 billion in investment

and less than 1,000 family members

in total, effectively stuck in

no man’s land (and there is at

least another $1 billion “incoming”).

Even though the $2 billion

would provide a very welcome

impetus to aid New Zealand’s

economic recovery it is really

just the wrapping. The Xmas

present that New Zealand really

wants, and would benefit most

from, are the families who would

make New Zealand their new

home. These families are largely

self-made, highly motivated to

succeed, are from truly diverse

backgrounds, widely and internationally

“connected”, and are

keen to seek out new opportunities.

Their individual stories are

truly amazing. They are energized

go-getters who have the

drive, capital and where-with-all

to make big things happen, and

quickly, and are one of the best

Xmas presents New Zealand

could hope for. In nearly every

case they have visited and spent

time in New Zealand, some

enjoyed their honeymoon here,

others have walked our native

tracks and many have friends

and family here. They know

what they want, and have taken

Level 3

50 Manners Street

Wellington 6011

07 834 9222



Richard Howard


their first step in lodging their

visa application – but with no

action on our border, and the

world moving on from Covid,

that may be their last step!

The US election is now

(almost!) over and the motivation

of Americans to relocate

is not as urgent as before. The

Covid vaccines are very close

to being rolled out and New

Zealand’s safe-haven status is

not as much of a draw card as

it has been. Australia has recognised

that migrant investors

are “an important part of Australia’s

economic recovery and

will create jobs and bring high

value investment to help Australia”

and has increased its investor

migrant program to 13,500

places – AND investor migrants

in Australia are being actively

approved and given immediate

border entry. The world is

moving on while New Zealand

focusses inwardly, and goes on

holiday. Our Xmas present is

sitting in Santa’s sleigh postmarked

for Aotearoa – but will

it be delivered?

60 WAIKATO BUSINESS NEWS November/December 2020

WAIKATO BUSINESS NEWS November/December 2020


GST on property – Yes or no?

The front page of the standard ADLS Sale

and Purchase of Real Estate Agreement

includes the question:

“The vendor is registered

under the GST Act in

respect of the transaction

evidenced by this Agreement

and/or will be registered at settlement.

Yes / No”

The question and answer

comprises a warranty relating

to the vendor’s GST registration

status. As a factual point

it should be easy to answer

correctly. But, in another

example of problems seen over

recent years regarding the GST

treatment of land transactions,

the warranty clause was the

subject of a High Court judgement

dated 12 November 2020,

in the case of Marr v Mills.

Ms Marr sold a property to

the Mills at auction for $1.45m

(inclusive of GST). The property

comprised a mix of residential

and commercial buildings.

The Mills intended on

becoming GST registered for a

planned business venture to be

operated from the commercial

part of the property.

Because the vendor

answered ‘no’, they were not

GST registered, the purchaser

expected to be able to make a

second-hand goods deduction.

This would be based on the

amount paid for the commercial

part of the property and

use the GST refund as working


As it turned out, Ms Marr

was registered for GST. The

Mills sought professional

advice, which confirmed

that if both the vendor and

purchaser were GST registered,

the transaction would

be ‘zero rated’ and the Mills

could not claim a GST refund.

The purchasers decided not

to pursue their planned business

venture, on the basis that

financially they could not take

further risk setting up the businesses

without the GST refund.

Instead, the property was subdivided

to sell the commercial

premises with road frontage -

ultimately no taxable activity



Hayden Farrow is a PwC Partner based in the Waikato office.

Email: hayden.d.farrow@pwc.com

was undertaken.

The Mills, however,

asserted ‘breach of warranty’.

They argued that regardless

of whether a taxable activity

occurred, their ‘intention’ to

undertake it and the loss of

a ‘prospective’ benefit were

sufficient to support a viable

GST refund that they could not


Ms Marr argued an intention

to pursue a business was

insufficient to support the

Mills’ eligibility to register

for GST. Without registering,

a GST refund could not

be claimed by the purchasers

on the property’s acquisition.

Whether a business venture

was undertaken or not was

contingent on other factors.

The District Court decided

in favour of the Mills. The

case was appealed to the Auckland

High Court where it was

dismissed. An amount was

awarded to the Mills equivalent

to the GST refund on

the property transaction and

related expenses.

While the vendor argued to

undermine the lack of certainty

of the benefit to the purchasers,

the Court noted that this does

not exclude the prospect of a

benefit. The Mills’ intentions

could be corroborated by their

acquisition of collateral for

the business and post-auction

instruction for the value of the

property to be apportioned for

the purpose of a GST claim.

These actions were all taken

by the Mills prior to notice of

Ms Marr’s breached warranty.

Therefore, the actions of the

Mills were deemed neither

speculative nor opportunistic.

A ‘prospective’ benefit was

denied in this situation because

the purchasers were not in a

financial position to take further

risk to set up the business

venture without the GST

refund. The GST refund was

quantified as the value of the

loss to the Mills due to a failure

by Ms Marr to uphold the

warranty stated in the sale and

purchase agreement.

The case has once again

brought to light the problems

that can occur in relation to the

GST treatment of land transactions.

The comments in this article

of a general nature and should

not be relied on for specific

cases. Taxpayers should seek

specific advice.

505 Grey Street


space for


High profile city fringe

modern office building

on Bridge St corner site

over 3 levels

Ground floor Office:

278m2 at $55.6k rent pa + opex

1st floor Office:

290m2 at $58k rent pa + opex

Basement Carparking:

9 parks + 3 on site at $35 pw

Ring your local agent or

owner on 0274742326

62 WAIKATO BUSINESS NEWS November/December 2020

How to break a marketing manager’s heart

Generating enquiries from potential

customers is what drives marketing

managers. But do you really know what

the enquiry experience is like?


marketing manager’s

job is to generate marketing

that drives leads

and sales for the business. We

sweat over the wording in

ads, images used, ad placements,

brand messaging,

websites, search engine rankings,

where best to spend the

marketing budget, and more.

All of it designed to generate

enquiries for the products or

services we offer. But what

is the enquiry experience for

new customers actually like?

Before starting Duoplus,

I was the national marketing

manager at a large tertiary

education company. We had

one course in Christchurch

that needed a boost in enrolment

numbers, so I engaged

a digital marketing company

to run a campaign specifically

for that course.

As part of their service

they provided recording of the

inbound phone calls so that

we could assess the calls and

the quality of the enquiries.

One week into the campaign

they sent me a call

recording that broke my heart.

A person had seen the ad

online and phoned about the

full-time one-year course.

Our campus receptionist

answered, and would normally

have put the enquiry

through to the enrolment

manager, but unfortunately

he was out for lunch. So, she

instead put the caller through

to the course tutor. When the

tutor answered the phone

he thought the person was

enquiring about a six-week

night class and told them,

“All the information is on the

website. Just read that and

fill in the form if you want to

come” – and then hung up!

No details collected. No

explanation about how good

the course was. No information

pack sent. No enquiry

added to the CRM. With all

the effort and expense that we

had put in to marketing the

course, it was heart-breaking

to listen to the call recording.

I’ve found over the years

that I was not alone.

When companies are small,

the owner is often hands-on

involved in the enquiry and

selling process. They know

intimately that selling well,

and treating potential customers

like gold, pays the bills.

But as companies get bigger,

the owner or marketing

manager gets more removed

from the coalface of customer

enquiries, and there can be a

big disconnect between their

expectations and the actual

experience potential customers


Recording inbound phone

calls and reviewing the

calls is an excellent way for

managers to assess the actual

experience potential customers

are receiving. But it can

also be a quick way to break

a marketing manager’s heart.

We offer our Duoplus

customers call recording for

phone calls that come from

Google Ads or Facebook

ads. Two of our customers

who turned on call recording

in recent months had a similar

heart-breaking experience.

One is a medium-sized

company with a receptionist

answering the calls and

directing enquiries to the

right department; the other is

a large company with a call



Josh Moore runs Duoplus, a Hamilton-based digital marketing

agency that helps businesses get better results through highly

measurable online marketing. www.duoplus.nz

centre answering the calls. For

both of them, the call recordings

revealed some terrible

experiences for the enquiries

we had fought so hard to get.

While many of the calls were

heart-breaking to listen to, the

good news was it gave the

managers clear action points

of what needed to be changed

to grow sales.

So, if you’re a marketing

manager, general manager

or owner who is removed

from the sales process, ask

yourself, do you really know

what the enquiry experience

is like with your company?

If you don’t currently have a

system in place to spot check

enquiry phone calls, try turning

on recording for inbound

calls and check some random

calls. This can be especially

useful for calls coming from

Google Ads or Facebook ads,

since they’re more likely

to be new enquiries. It will

bring you much closer to the

customer experience.

You might find some

absolute sales stars in your

business. You might also

find some areas where

improvements can be

made that will help turn

your enquiries into sales in

greater numbers.

Pacific community hub receives $8m

The Provincial Growth

Fund is investing $8

million into K’aute

Pasifika Trust’s Pan Pacific

community hub in Hamilton


The funding, announced

in November, is a $6 million

grant and $2 million loan

and will help to redevelop

the vacant Hamilton Stadium

Bowling Club at Hinemoa

Park. The hub will include

an integrated health centre,

a stand-alone early learning

facility and an open fale-style

community space.

Leaupepe Rachel Karalus,

chief executive, is excited to

see the significant Government


“We are extremely honoured

and excited about the

investment in the wellbeing

of our communities in the


“This has been a 20 year

journey that began in 1998,

when the Pacific community

held a fono to understand

why Pacific peoples

were not accessing mainstream

health services, and

suffering unnecessarily

poor health outcomes,” said


Hamilton East MP Jamie

Strange says the Pan Pacific

Community hub is one of

many exciting projects happening

in Hamilton’s CBD.

“I call it the high-five in the

CBD: Waikato Regional Theatre,

ACC building, Union

Square, the Waikato Regional

Council and the Pan Pacific

Community Hub.”

The hub will also provide

a meeting and activity space

for the community.

The Pacific population in

the Waikato region is growing

rapidly and the demand

for Pacific business support

and social and health services

is increasing as a result. The

funding will provide cultural,

social and economic wellbeing

support for all of the

Waikato community.

“The hub is about inclusion,

ensuring the needs of the

community are understood

and met. This is more than a

collection of buildings. We

know the hub will bring

people together regardless

of their ethnicity, religion,

gender, age and sexuality,”

Karalus says.

The Pan Pacific

Community Hub is the

outcome of a collective of

people and organisations

that value and believe in

improving the health, social,

education and economic

outcomes for people.

“We’re extremely grateful

for the support from our

community, local and central

The proposed Pan Pacific community

hub comes after a 20 year journey.

government, our strategic

partners, funders, private sector

organisations and not-for

profits. All who have walked

alongside us in this journey.”




To recruit or not

to recruit, that

is the question

For many employers, the more pressing

question is, should they be recruiting given

the relatively uncertain climate many are

finding themselves in.

WAIKATO BUSINESS NEWS November/December 2020

Your recruitment

asset in Waikato.


And if so, should they

be recruiting permanent

staff or erring on

the side of caution and building

up a team of contract and

temporary staff?

Unfortunately, there is

no crystal ball. We can only

look at past trends and future

predictions to make informed


When it comes to recruitment

trends this year we

saw a drastic reduction in

recruitment, followed by a

surge of employers seeking

staff, with equal interest in

both temporary and permanent

roles. There’s has been

a sense of hesitancy among

talent who are favouring job

security. But, we’ve also

seen a greater understanding,

from both job seekers and

clients alike, of the value of

transferable skills.

For the most part, when

we look at the global picture

we have fared relatively fortunate

in comparison to the

world beyond our international


New Zealand is a very

attractive place to be right

now. If the past few months

are anything to go by,

numbers of highly skilled

New Zealanders returning

home look set to continue,

which is good news for


Kiwis around the

globe are renowned for

their skills, work ethic

and can-do attitude. That

so-called brain drain

has, at times, impacted

industries here.

In fact, New Zealand

has more of its skilled population

living offshore than

any other country in the

OECD, but that could all

be about to change.

A survey conducted

by expat network, Kea,

founded by Stephen Tindall,

predicts up to half a

million New Zealanders

could return home in the

next few years.

That gives New Zealand

businesses, including

Waikato employers,

a greater talent pool to

select from.

Carmel Strange

Although a crystal ball

would be very handy, one

thing that is certain is that

having the right staff in place,

whether permanently or temporarily,

is vital in navigating

what has been, and will

continue to be, changing


Finding the right fit continues

to remain at the forefront

of recruitment and is certainly

our approach here at Asset


So, whether you’re recruiting

permanent staff, seeking

executive roles, or looking for

temporary workers, make sure

you position excellence with

the help of our team here at

Asset Recruitment.

Carmel Strange is Asset

Recruitment’s Manager and

Temporary Recruitment Specialist.

Asset Recruitment is

Waikato’s leading recruitment

company for temporary, permanent,

executive and industrial


For more than 30 years, we’ve been aligning

great candidates with great opportunities, and

‘positioning excellence’ throughout Waikato.

We strive for excellence and quality in all we do. As part of our

commitment to excellence, we’re focussed on finding the right fit for

both job-seeker and employer.

So, if you’re currently looking to hire or would like to discuss your

career opportunities, get in touch with our team.

07 839 3685 | www.assetrec.co.nz









64 WAIKATO BUSINESS NEWS November/December 2020



2 3


5 6



From page 10

1. Pink Pantry from Waikato Diocesan School for Girls

and Richard Walker from Waikato Business News

2. Tutor 2 You, Waikato Diocesan School for Girls

and Jess Vargas of EMA

3. Bella Illtson of St Peters Cambridge with

Dan Khan of YES

4. Paige Connon of Cambridge High School and

Puahaere Vaka from Te Puni Kokiri

5. AME Fire Starters of Fraser high School with

Toni Durant of the Chamber of Commerce

6. Breanna Doran, Paeroa College with Duanna Fowler

of University of Waikato

7. Kiwi Rakau, Hauraki Plains College and

Jamie Russel of Loop Carshare

7 8

8. REC Plastix of Fraser High School and

Julian Williams

New requirements

for employment


A recent ruling by the Security Authority, a division

of the Ministry of Justice, has confirmed that only

licensed Private Investigators and Lawyers with a

current practicing certificate, and applicable training,

can undertake independent workplace investigations.

Should you require an independent investigation into

Bullying and Harassment, any form of workplace

abuse or breach of company policy and procedures,

feel free to call Russell directly.

Russell Drake - Licensed Private Investigator

Russell Drake (pictured) is a Licensed Private Investigator

and Member of the Association of Workplace Investigators.

Call the RDC Team if you have a situation you want to discuss.

Contact us

RDC 07 838 0018 or email info@russelldrakeconsulting.co.nz

Fegans Recruitment 07 823 0105 or email office@fegan.co.nz





Experience the latest in design inspiration with the launch of The Onyx

Collection. Through pages filled with inspirational design options,

experience modern architecture the Urban Homes way.

To view The Onyx Collection, visit urban.co.nz/the-onyx-collection

0800 MY URBAN | sales@urban.co.nz | urban.co.nz

66 WAIKATO BUSINESS NEWS November/December 2020


Urban Homes opens

HQ with wow factor

Two years of planning has come to

fruition with Urban Homes opening

the doors to its new Hamilton


The move reflects the

rapid growth experienced

by the national

award-winning Master

Builder, following the establishment

of Urban Homes by

founders Daniel and Bronwyn

Klinkenberg in 2004.

“When Urban Homes was

launched, we operated out of

our home office,” says Daniel.

“We moved into our Anglesea

Street offices in 2015 but

our team has grown alongside

the business over the last five

years, and we are excited that

we are now delivering them

and our clients a new space.

“We've worked extremely

hard to develop a brand that's

recognised for quality and

we've focused on the customer

experience making sure that

we deliver a really enjoyable,

fun experience. We have a

fantastic team, we've got great

people in the business which

make it happen.”

Urban Homes has been

operating out of multiple central

city locations and show

homes to cater for the additional

resource and people

that have come on board, but

with the new space now open,

office-based staff are housed in

the new Headquarters on the

corner of Anglesea Street and

London Street. “We really like

the CBD; it's close and central

for our clients.”

The new space, quadruple

the size of the previous HQ,

has been designed by Edwards

White Architects and will

allow for the future growth of

Urban Homes, which currently

Continued on page 68

We've worked

extremely hard to

develop a brand

that's recognised for

quality and we've

focused on the

customer experience

making sure that

we deliver a really

enjoyable, fun


Crestline congratulates Urban Homes on their new Head Office

“The management team at Urban Homes

chose to work with Crestline on our office

fit-out because their company values

aligned with our own, they have a great

reputation and many years of experience

in their industry.

As a result, we could not be happier

with the outcome and we would never

hesitate to recommend this friendly team

of professionals as your office furniture


Always offering a high level of customer

service, we appreciated the great lengths

that Crestline went to, to make sure that

our furniture fit-out was an enjoyable,

effortless experience for us.

Thank you Crestline, for exceeding our

expectations and delivering on every

promise, your team went above and

beyond, we are very happy!”

Daniel Klinkenberg - CEO - Urban Homes



0508 993 993


WAIKATO BUSINESS NEWS November/December 2020






Multi storey • Design and build • Warehouses

Factories • Commercial structural steel

Modern Construction is proud

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Ph 07 846 1995 • 45B Duke Street, Hamilton

PO Box 8018, Hamilton • www.modernconstruction.co.nz



• Electrical Installation

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• Video Conferencing

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68 WAIKATO BUSINESS NEWS November/December 2020


Urban Homes opens

HQ with wow factor

From page 66

has 70 staff.

“Bronni and I were looking

for an HQ building that meets

our current needs and gives us

the space to continue to grow

and develop,” says Daniel.

“We have a dedicated team

that continues to deliver quality

homes across the Waikato,

South Auckland, Coromandel

and beyond, and we look forward

to building on that.”

After taking ownership of

the old AMI building in September

2018, the refurbishment

commenced in May last

year and despite the impact

of Covid-19, made good time

thanks to lead contractors Foster


“Fosters have been outstanding,”

Daniel says. “One

of the reasons we chose Fosters

is they work like us, they

communicate well, they're

transparent, they talk about

issues as they arise. We wanted

to have certainty around timing

and costings and they've really

delivered on that.”

The result is a new-look

glass exterior, which provides

a glimpse to the inside and

several large steel K-braces,

which give the building a

raw and industrial feel. The

K-braces have been installed

to comply with earthquake

strengthening regulations.

“We knew it had solid

bones in terms of structure, and

we didn’t want to hide that. We

love the industrial look of concrete

and steel, it’s modern and

in keeping with our brand.

“Edwards White have done

a fantastic job.”

Their commitment to the

bold new design went as far as

acquiring a licence to occupy

air space. That was needed

because the building is right

on the boundary, and the structural

glazing above ground

level protruded beyond the

boundary. Another exciting

feature is the interactive design

centre, StudioU, on the building’s

top floor. StudioU allows

prospective clients to visualise

and plan their new home like

never before.

“We can bring our clients

through the full journey of the

build and they can select all the

products that are going in their

home,” Daniel says.

The state-of-the-art building

and design centre are a

giant leap forward for the company,

but Daniel is most proud

of the overall environment that

the Urban Homes HQ will create

for its people.

“At the heart of it, we

wanted to create a space that

our staff love to work in and

to give our clients the ‘wow’

factor. We’re extremely happy

with the final result.”

He says the team are really

enjoying the new spaces’

comfort and functionality.

“There's lots of room and

there's a lot of breakout spaces,

which enhances collaboration

between teams.”

It means staff can easily

grab a coffee, sit down together

and catch up. In the past, with

the selections team based out

of the show home, they would

have to ring colleagues like

sales consultants if they needed

to check anything whereas

now they can just walk across

the room or up a floor to have a

discussion in person.

Continued on page 70










WAIKATO BUSINESS NEWS November/December 2020


We love the

industrial look of

concrete and steel,

it’s modern and in

keeping with our


F.B. HALL & Co. Ltd

Since 1923


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70 WAIKATO BUSINESS NEWS November/December 2020


Privileged to provide Urban Homes

with our resource consenting expertise.

Urban Homes opens HQ with wow factor

From page 68

With mostly open plan

areas, a lot of attention was

paid to designing cleverly,

using an acoustic engineer

and a lighting engineer to

make sure the spaces work.

Clients have also been positive,

Daniel says. They can

enjoy a flat white from the

ground-floor café on arrival,

and Daniel says they love the

StudioU offering. They also

have the benefit of more parking,

compared to the previous


Cambridge-based Homebrew

Coffee is operating

the ground-floor coffee bar

in partnership with Urban


“We have aligned values

– great customer service and

a passion for people,” says

Homebrew Coffee Founder

Tayler Paterson.

Daniel says Urban

Homes has never been busier,

with next year looking

just as strong.

“That’s a great problem

to have.”

The company offers a full

design and build service. It

has a range of pre-designed

floor plans to choose from,

and each can be modified to

suit lifestyle and budget.

At the heart of it, we

wanted to create a

space that our staff

love to work in and

to give our clients the

‘wow’ factor. We’re

extremely happy with

the final result.

“Whether you want to

take a pre-design plan and

then amend it, or work from

scratch, we do the whole

design, from the start right


They take it through consenting

and construction as

well as doing the colours and

selections. “That's where StudioU

is extremely helpful for

us now. It allows clients to

touch and feel all the products

that are going in their home

without having to visualise

and without having to visit

our suppliers. It's a one-stop


As well as design and

build service, Urban Homes

also offers house and land


The key, Daniel says, is

they work with clients to

understand what's important

to them. “We offer a quality

home, but also fantastic service,

a journey.”

He says too often you hear

of people commenting at

the end of a build that communication

was lacking or it

was finished late or ran over


“So absolutely, we focus

on the quality of the build, but

we also try and deliver a great

journey as well that people

love and enjoy.”

That means among other

things that Urban Homes clients

get fixed-price contracts

and guaranteed start and finishing


All homes meet the Urban

Quality Standard (UQS) 197-

point checklist, and come

with a 10-year Registered

Master Builders Guarantee.

There is a 12-month maintenance

period after the client

has taken ownership of their


Urban Homes also

offers free, no-obligation

site appraisals and initial

design discussions.

The company gives back

to the community by working

alongside children’s charity

True Colours.

With each new house

build, they make a donation to

True Colours to help support

seriously ill children and their


Proud to be the chosen contractor

for the New Urban Premises

• AAC Panel

(Integra & Ezpanel)

• Brick & block

• EIFS (Graphex & Caviteclad)

• Fibre Cement

• Seismolock GRC

(Strengthening system

for brick& masonry buildings)

027 494 5775 | info@texmark.co.nz | www.texmark.co.nz

WAIKATO BUSINESS NEWS November/December 2020



of print readers

talk about what they

read in magazines

or newspapers

Source: Neilsen Australia Consumer and Media View.

Survey 3 2016 National 12 monthPrint readers have read any magazine in the past month OR any

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All LINK NZ ofces are licensed REAA08

Daniel Klinkenberg, CEO Urban Homes

Urban Homes have a new headquarters on

the corner of London and Anglesea Streets.

CEO Daniel Klinkenberg says the main

objective was “to create a space our team

would love to work in.”

Mission accomplished. In the short space

of 13 months the former AA building has

been transformed into a state-of-the-art

office space with the help of Edwards White

Architects and Foster Construction.

Daniel says they chose Fosters for the job

because they were well aligned with the

Urban Homes values: taking ownership of

a build, communicating well, and delivering


“It was important for us to have certainty

in whoever managed this project” Daniel

explains. “Logistically, it was a challenging

build, and we were heavily reliant on the

principal contractor.

“Foster’s knowledge of key components and

methodology was clear from the outset.

Based on their input during the initial design

concept, we were confident the project was

in good hands.”

The tight project timeframe was further

exacerbated by the Covid-19 lockdown.

Daniel notes that Foster took this and every

challenge in their stride.

“As builders, we know things don’t always

happen as planned. Foster’s take ownership

of issues and resolve them. They have a

great team I thoroughly enjoyed working


“Foster operates with the highest level of

integrity. They delivered to a deadline that

I thought they’d never make. And the end

product is fantastic.”

FOSTERS.CO.NZ . 07 849 3849

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