Citalia Brochure Supplement | New Hotels & Villas 2021

New hotels 

& villas 

from 

2021

A feast 

for the 

senses 

Contents 

Italy has always been a feast 

for the senses. World famous 

architecture, delicious 

food, masterpieces of the 

art-world and welcoming 

people make it one of the 

most exciting destinations on 

earth. We at Citalia are the 

Italy Experts, and take pride 

in knowing this amazing 

country like the back of our 

hands. From discovering 

ancient hidden cities like 

Matera, to gliding along the 

canals in Venice, we are here 

to help you to create the 

holiday that you desire. 

We have had an exceptional 

few months, but we have 

continued to work hard to 

bring you a new array of 

hotels and Villas for 2021, in 

locations that will tempt you 

to take that long-awaited 

holiday. All you need to 

do now is call us. We look 

forward to booking your 

dream escape. 

Coasts & Islands 

Basilicata 5 

Calabria 6-8 

Cilento 9 

Neapolitan Riviera 11-12 

Puglia 13 

Siciliy 14-15 

Countryside 

Piedmont 17-18 

Puglia 19 

Tuscany 20-24 

Umbria 25-28 

Cities 

Florence 30 

Terms and conditions 31

Coasts & Islands 

COASTS AND ISLANDS 

4 

The coasts and islands of Italy provide some of the most picture perfect 

views around. Take in the beautiful beaches of Tuscany’s coastline, or the 

breath taking beauty of the Amalfi Coast. Whatever your preferences, lively 

and busy or quiet and untouched, Italy’s coastline has it all. The perfect 

formations of Italy’s islands are fantastic for a day trip and offer as much 

variety as the coastline. Visit Sicily and the Aeolian Islands for picturesque 

bays and volcanic backdrops or Capri and Ischia, where you can experience 

true luxury. If you’re booking a family holiday and need something to 

entertain the children try Sardinia, which is a haven for watersports. 

For romantic getaways there are secluded havens such as Ravello, in the 

Amalfi Coast, perfect for relaxing together and soaking up the sun. 

Aquatio Luxury Cave Hotel & Spa 

★★★★★ Basilicata 

Aquatio Cave Luxury Hotel & Spa is a most unusual 

and utterly enchanting five star hotel. Located in 

the heart of Sassi, a UNESCO World Heritage site in 

Matera, one of the world’s oldest cities and the 2019 

European Capital of Culture, this luxurious cave hotel 

has been carved out of the rock. Opened in 2018, 

Aquatio Cave Luxury Hotel & Spa was designed and 

furnished by renowned architect Simone Micheli. The 

brilliance of stitching modern function and technology 

with ancient material and simplicity is to be seen to 

be believed. Every part of this cave hotel experience 

celebrates the natural limestone rock, from the 35 

rooms and suites to the restaurant, bars, and outdoor 

courtyard. The highlight of your cave hotel stay will no 

doubt be time spent unwinding at the unique, spacious 

spa and swimming pool, which features recovered 

underground rooms that date back to the 9th century. 


5 

35 rooms 

From £1,079pp for 7 nights bed & breakfast 

Official hotel rating: ★★★★★ 

To book or find out more, visit citalia.com or call 01293 832243 To book or find out more, visit citalia.com or call 01293 832243

Baia Del Godano 

★★★★ Calabria 


Baia del Godano Resort & Spa in Ricadi is a 

wonderfully tranquil beachfront resort that overlooks 

the stunning blue waters on the Tyrrhenian Coast and 

sits on one of Calabria’s most beautiful beaches. Baia 

del Godano Resort & Spa is an ideal place to retreat, 

whether you are seeking space for a beachside working 

holiday, a romantic Calabrian getaway, or somewhere 

safe to take all the family. There are 30 elegant and 

contemporary-styled rooms across four categories at 

Baia del Godano Resort & Spa, offering a comfortable 

place to rest after a day exploring Ricadi and its 

coastal environs. All the rooms come with a balcony or 

veranda, complimentary WIFI, and a flat screen TV. 

Your stay at Baia del Godano Resort & Spa is 

guaranteed to evolve around the region’s delicious 

cuisine, including traditional Calabrian specialities 

like fresh homemade spaghetti with cuttlefish ink 

and tartufo di pizzo, a tempting Italian chocolate and 

hazelnut gelato. 

26 rooms 


From £779pp for 7 nights half board 

6 

Baia Del Sole 

★★★★ Calabria 


7 

Baia Del Sole Resort is a blissful beachfront resort tucked 

away on the Tyrrhenian coast between Calabria’s Tropea 

and Capo Vaticano. Standing within lush tropical gardens, 

spend your day on the terracotta-tiled sun terrace or in the 

large outdoor swimming pool, which offers breathtaking 

views over the blue waters. 

Sunbathe at the resort’s own private beach, complete with 

sun loungers, or workout at the open-air fitness centre. 

With the ocean always enticing you, there’s an array of 

water sports to enjoy from the resort. Snorkel on your own, 

or for an additional charge, go certified divers scuba diving 

or join the sailing and windsurfing school. 

89 rooms 

From £799pp for 7 nights half board 



Il Granaio dei Casabella 

★★★ Cilento 


8 

Praia Art 

★★★★★ Calabria 

A refined oasis of tranquillity the Adults only five star 

Praia Art Resort, part of the Small Luxury Hotels of the 

World, is one of the jewels of the spectacular Ionian 

coast of Calabria, Italy’s best kept secret for some time 

but increasingly on the radar of discerning travellers 

seeking out the road to less travelled parts of Italy. 

Located in Isola di Capo Rizzuto in Calabria, beside the 

protected Marine Reserve, the resort makes a striking 

first impression with the tasteful, if somewhat quirky, 

décor - a combination of authentic Mediterranean 

design and modern luxury touches, its rooms and 

suites sit perfectly in their natural surroundings. Visit 

the private beach, take in the breathtaking views of the 

Ionian Sea and savour mouth-watering local flavours 

at the 1 Michelin Star Restaurant. Further afield there 

is an abundance of things to do in Calabria, including 

visiting the National Archaeological Museum and 

Aspromonte National Park. 

Il Granaio dei Casabella is located just across from 

the former gates of the ancient city of Paestum. A 

former farm building, il Granaio dei Casabella has 

been transformed into a delightful country hotel, while 

retaining much of its original charm. Surrounded by 

a typically Mediterranenan and charming garden, 

with olive trees, oleanders, fruit trees and acacias, 

you can expect a relaxing, peaceful stay at il Granaio 

dei Casabella that is full of traditional character. Il 

Granaio dei Casabella is wonderfully homely and will 

take you back in time. Spend your time relaxing in the 

hotel’s welcoming lounge and various living rooms 

where you can socialise with friends or curl up with a 

book. Il Granaio dei Casabella also boasts an inviting 

outdoor terrace with generations-old agricultural tools 

adorning the walls. Rest your head in one of the hotel’s 

14 rooms, which include both superior and family 

categories, and are spread across the property’s first 

and second floors. 

14 rooms 

From £649pp for 7 nights bed & breakfast 



9 

30 rooms 





Villa Casale 


10 

Botania Resort & Spa 

★★★★★ Ischia 

Botania Resort & Spa, located on the Italian island of 

Ischia, is a five star resort that caters to children aged 12 

and over. As the sea breeze caresses your face, you can 

find many moments of absolute calm at this 

adults-only resort. Botania Resort & Spa sprawls across 

three hectares of lush Mediterranean garden that are 

teeming with tropical flowers, ancient olive trees, 

51 rooms 



and aromatic herbs. You will find the space utterly 

inviting with its comfortable blend of Mediterranean 

and colonial-style furnishings. Wonderfully authentic, 

Botania Resort & Spa offers 52 rooms and suites spread 

across ten Mediterranean-style white-washed villas that 

all feature a terrace or balcony. The suites also boast a 

private outdoor mini-Jacuzzi. 

Neapolitan Riviera 

Villa Casale is comprised of nine delightful apartments 

and is conveniently located next door to the beautiful 

Villa Rufolo, close to Ravello’s main piazza. The 

apartments are set amidst an enchanting garden 

overlooking the sparkling waters that border the famed 

Amalfi Coast. During the day relax by the swimming 

pool and soak up that panoramic vista, or take time to 

discover beautiful towns such as Amalfi, Positano and 

the magical isles of Capri and Ischia. Each apartment 

enjoys a patio or terrace, some of which benefit from 

those enchanting sea views: a perfect spot for dining 

al fresco. They’re provided with linen and towels, and 

weekly cleaning is included. If you choose to dine out, 

there are some delightful restaurants at the nearby 

piazza. Villa Casale has the added independence of 

self-catering and provides a great base from which 

to enjoy a relaxing break in the heart of the stunning 

Amalfi Coast. 

11 

10 rooms 

From £689pp for 7 nights self catering 


Agriturismo i Pozzetti 

★★★★ Puglia 


Agriturismo I Pozzetti is a charming, whimsical 

masseria, or fortified farmhouse, situated in the 

countryside of Marina di Savelletri, a few kilometers 

from Fasano. Embracing the countryside traditions, 

extra virgin olive oil is produced on site from the 

centuries-old olive groves that grow here. You can tuck 

into delicious homemade Pugliese pasta, homegrown 

vegetables and freshly baked cakes at the masseria’s 

own restaurant. The summer months invite you 

to sunbathe in a luxurious outdoor setting, cooling 

off with a dip in the swimming pool or whirlpool. 

Alternatively, you could hire the available bikes and 

explore the surrounding countryside or cultural 

attractions of Savelletri di Fasano. Agriturismo I 

Pozzetti boasts 17 spacious and comfortable rooms 

that have been elegantly decorated in contemporary 

style, and come with stone floor. For your comfort, 

each room is equipped with air conditioning, heating, 

a flat-screen TV, fridge and a patio. Some of the rooms 

feature a living space with a sofa and fireplace. 

17 rooms 



12 

Villa Vittoria 


13 

Neapolitan Riviera 

Villa Vittoria is a single storey, two bedroom private villa 

located close to the village of Massa Lubrense within 

the Sorrento Peninsula. Villa Vittoria is surrounded by 

beautiful gardens that include an outdoor grill should 

you wish to cook and dine outdoors. Villa Vittoria is 

ideal for a family or two couples travelling together. 

With two double bedrooms - complete with smart TVs 

- and two bathrooms, Villa Vittoria accommodates up 

to six people, as the living room also has a comfortable 

double sofa bed. Villa Vittoria features its own outdoor 

swimming pool, which looks out across beautiful 

landscapes and is the perfect place to cool off from the 

warm Medierrranean sun during your idyllic holiday in 

Sorrento. 



Palco Rooms & Suites 

★★★ -Superior - Sicily 


Palco Rooms & Suites is a unique design hotel located 

in the heart of Palermo, that invites you to a home away 

from home experience. All the rooms, named after 

famous operas, boast contemporary design and unique 

furnishings, and there are four categories for you to 

choose from. Some of the rooms boast direct views of 

Palermo’s Teatro Massimo, which is situated across the 

road, before tucking into a delicious organic breakfast 

buffet. Your every comfort has been considered at 

Palco Rooms & Suites, with bright white walls, 

high-tech devices including an Apple docking station, 

a Nespresso coffee machine, chromotherapy shower 

and jacuzzi, and a selection of pillows to guarantee 

a good night’s sleep. Amble out of the hotel into the 

neighbourhood, which is filled with restaurants, as well 

as the odd nightclub for dancing the night away. 

8 rooms 


Villa Mastrissa 


14 

Official hotel rating: ★★★★★+ 

Sicily 

Villa Mastrissa is a three bedroom villa located just 

under two and a half miles from the ancient town 

of Taormina in Sicily. It’s also just a short drive 

from the beaches of Giardini Naxos and the Bay of 

Taormina, making it a perfect rural retreat for your 

holiday and an ideal place to explore all the treasures 

of the Sicilian coast. Located across three floors, 

Villa Mastrissa is beautifully decorated with elegant, 

contemporary furnishings that ooze sophistication. 

Villa Mastrissa can accommodate up to nine people 

and is air conditioned with climate control throughout. 

Complimentary WIFI is also provided. On the ground 

floor you will find a spacious bedroom that includes 

one double and one single bed. The first floor is home 

to a large open plan kitchen and lounge, which has 

a comfy sofa and armchair, as well as a flatscreen 

TV. There’s also a bathroom with a large shower on 

this floor. The kitchen has everything you need to 

enjoy a home-from-home experience, including a 

fridge, freezer, hob, oven, kettle, dishwasher, espresso 

machine, washing machine, and crockery and cutlery. 

15 

From £1,099pp for 7 nights self catering - min 4 person 


Countryside 

Albergo L’Ostelliere - 

Villa Sparina Resort 

★★★★ Piedmont 


Breaks to the Italian countryside invoke images of a warm sun beating 

down on the red rooftops of a village nestled in dense green hillsides. The 

exquisite rural landscapes of Umbria and Tuscany offer the best of the Italian 

countryside. In Tuscany, medieval architecture and ancient landmarks 

itch to be explored. Fine wines wait to hit discerning palates in the Chianti 

wine region. Head to the regional capital of Umbria, Perugia, where Jazz 

meets chocolate in two famous festivals. In the Piedmont Countryside, 

you’ll see plenty of medieval towns set among a backdrop of vineyards, 

plus lots of opportunities to sample the excellent Michelin-starred 

cuisine. Basilicata is relatively unexplored, compared to other regions in 

Italy, so you can expect untouched scenery and historic hilltop towns. 

Albergo L’Ostelliere - Villa Sparina Resort is a 

delightful winery-resort located in Monterotondo, 

within the famous wine region of Gavi, Piedmont. 

Albergo L’Ostelliere - Villa Sparina Resort is ideal for 

a leisurely wine holiday in Piedmont. You can expect 

fabulous views of the surrounding countryside, with 

its bountiful vineyards and dramatic rolling hills. 

This is a family-run resort, and the Moccagatta family 

will welcome you with warm hospitality and personal 

attention. Villa Sparina Resort comprises 18th century 

farmhouse buildings that house the four star hotel 

Albergo L’Ostelliere, the Villa Sparina winery, and 

the exclusive, Michelin-plated restaurant La Gallina. 

Be sure to enjoy a glass of Villa Sparina’s awardwinning 

wine, Monterotondo cru, while you enjoy 

contemporary style dishes that have their roots in local 

tradition at La Gallina. 

COUNTRYSIDE 

16 

33 rooms 



17 


COUNTRYSIDE 

COUNTRYSIDE 

18 

Albergo Dell’Agenzia 

★★★★ Piedmont 

Terra Sessana Country Resort 

Puglia 

19 

Albergo dell’Agenzia offers the ultimate Slow Food 

experience in Italy, inviting you to indulge your senses. 

Located in Bra and Pollenzo, the birthplace of the global 

Slow Food movement, Albergo dell’Agenzia is housed 

in the same complex as the esteemed and unique 

University of Gastronomic Sciences on the former royal 

estate of King Carlo Alberto of Savoy. 

47 rooms 



The hotel boasts charming neo-Gothic buildings that 

have been lovingly restored to their former glory. 

Directly across from the hotel is the Torrione, a Roman 

tower that stands testament to the town’s glorious past. 

Stay in one of the hotel’s spacious rooms and suites, 

which have been named after the prestigious Barolo and 

Barbaresco wines of the region. 

Terra Sessana Country Resort is a quaint rural resort 

located a couple of miles from the hilltop town of 

Ostuni in Puglia. Terra Sessana Country Resort gets 

its name from Latin, which roughly translates as a 

healthy lifestyle in harmony with the earth. If you 

prefer to go at a slower pace during your holiday in 

Ostuni, then this is the place to be, with its romantic 

and serene atmosphere. Within the resort you can 

stay in Lamia, an ancient stone-built trullo, which 

boasts the characteristic conical roof typical of this 

region. This one bedroom villa accommodates up 

to four people, but is best used as a couples’ retreat 

where you can relax and rejuvenate in peace. The 

property is delightfully charming with its original 

features, including stone-vaulted ceilings and 

19th century paved flooring, and surrounded by a 

lush lawn and ancient olive groves. Unwind in the 

lounge-cum-dining area that includes two sofa-beds 

and a TV. There’s a fully equipped kitchen with a 

dishwasher and a washing machine for a comfortable 

home-from-home experience, as well as a double 

bedroom, and a bathroom with a shower. The property 

is air-conditioned throughout and comes with 

complimentary WIFI. 



Villa Alba 

Tuscany 

Villa Alba invites you to an idyllic retreat in the Tuscan 

countryside. This lovingly-restored Tuscan farmhouse 

boasts stunning views and is just a short drive from the 

medieval tower town of San Gimignano, in the Italian 

province of Siena. Villa Alba has perfectly stitched 

together Tuscan charm with modern facilities. The front 

of the house boasts a shaded terrace where you can sit 

and admire the countryside. Or, you can head down to 

the shaded area in the swimming pool area, which is 

normally in use from mid May to mid October. This is the 

perfect spot to watch the sun go down and experience 

romantic al fresco dining. Your farmhouse stay in 

Tuscany awaits. 

COUNTRYSIDE 

COUNTRYSIDE 

20 


Villa Le Capanne 

Tuscany 

21 

Villa Le Capanne lies in the wing of a delightful 19th 

century farmhouse that has been elegantly restored back 

to life. Situated within sprawling private ground with tall 

Mediterranean cypress trees dotted about and backed 

by woodland, the views are heavenly. Villa Le Capanne 

is just a short amble away from the beautiful village of 

Montecastelli Pisano, which you can unhurriedly explore 

at your own pace. The sleepy vibe of Villa Le Capanne 

allows you to experience peace and tranquility while 

soaking up all the charming Tuscan culture, which is 

characterized in the interior decor. The outdoor areas 

of the property are the ideal place to enjoy the magical 

light of the setting sun. The al fresco dining terrace, 

swimming pool and Jacuzzi® area overlook the rolling 

countryside and boast stunning views of the nearby 

Rocca Sillana. 



Villa Centopino 

Tuscany 

COUNTRYSIDE 

Villa Centopino is brimming with traditional Tuscan 

charm. This lovingly restored stone farmhouse is 

tucked away in olive groves in the heart of breathtaking 

countryside, close to the sleepy medieval village of 

Montecastelli Pisano. Popular Tuscan attractions 

are just a short drive away, including Volterra, San 

Gimignano and Siena. Offering complete privacy, Villa 

Centopino offers two double bedrooms, and modern, 

comfortable amenities all with a delightful Tuscan 

touch. Your tranquil retreat at Villa Centopino will 

only be enhanced by spending time in the beautiful 

garden, which features an outdoor swimming pool 

and whirlpool hot tub. Spend your evenings at one of 

the local restaurants a short drive away, or enjoy an al 

fresco barbecue on the terrace while the sun sets. By 

day there are plenty of walking routes from the villa 

that you can explore. 

COUNTRYSIDE 

22 


La Casetta 

Tuscany 

23 

La Casetta is a wonderfully restored single storey 

farmhouse set in a tranquil garden near the charming 

town of Cetona. Surrounded by olive trees and 

vineyards you have idyllic views of the Tuscan terrain. 

La Casetta comfortably accommodates six people and 

is the perfect Tuscan retreat for couples and families 

wishing to be immersed in peaceful countryside. 

This independent house boasts a beautiful covered 

terrace where you can relax and enjoy the long summer 

evenings, perhaps with an al fresco meal from the 

barbecue, and a fine bottle of chianti. There’s also an 

outdoor swimming pool where you can take a dip and 

cool off from the hot Tuscan sun. La Casetta has been 

thoughtfully furnished, with well-equipped facilities 

including a kitchenette with an oven and dishwasher, 

and a satellite TV. There are two double bedrooms, 

one with an modern ensuite bathroom with a shower, 

and another with an armchair bed for an extra guest, 

as well as a twin bedroom, and a second bathroom with 

shower. Complimentary WIFI is available and there are 

two covered car parking spaces on site at La Casetta. 



COUNTRYSIDE 

COUNTRYSIDE 

24 

Villa del Chiugi 

Tuscany 

Hotel Tiferno 

★★★★ Umbria 

25 

Villa del Chiugi is a typical elegant Tuscan farmhouse, 

situated close to the sleepy, historic hilltop town 

of Seggiano. You will be immersed in breathtaking 

views during your stay, so expect the classical Tuscan 

scenes you’ve been dreaming of. Villa del Chuigi is 

situated over several floors and offers a spacious 

retreat. Accommodating up to eight people, it suits 

an entire family or a group of friends, or can be a 

romantic, isolated haven for lovers. The entire villa 

has been decorated in simple muted colours with 

raw wood detailing, offering a luxurious, minimalistic 

elegance, and is air-conditioned throughout. Indoors, 

you will find a lovely airy living room with traditional 

wooden-beamed ceilings, comfortable modern 

sofas, and a large fireplace. There’s a flat screen TV 

for lazy evenings, or a small library where you can 

curl up with a book. A marble-topped kitchen is 

equipped with everything you need for a smooth selfcatering 

experience, including a large Belfast sink, 

fridge, freezer, toaster, oven, microwave, wine cellar, 

dishwasher, washer-dryer, and an ample supply of 

crockery and cutlery. 

Hotel Tiferno is a four star boutique hotel located 

in the cultural Umbrian city of Città di Castello. The 

property has been a hotel since the 19th century, but 

its rich history goes back even further, to when it was a 

monastery in the 17th century. The hotel sits in the city’s 

main piazza (square) in the historical centre of Città 

di Castello, and is close to the city’s leading cultural 

attractions. 

47 rooms 



Hotel Tiferno celebrates the esteemed Italian abstract 

painter and sculptor Alberto Burri, who was born in 

Città di Castello, and you can observe many of his 

works adorning the hotel walls. The en suite rooms at 

Hotel Tiferno boast all your home comforts, including 

air conditioning, a flat screen TV, hairdryer, minibar, 

telephone, a safe, and complimentary WIFI. Bathroom 

toiletries are also provided for your convenience. 



Villa Moraiolo 

Umbria 

COUNTRYSIDE 

Villa Moraiolo is a four bedroom private villa located 

on the sprawling Moraiolo estate, close to the tiny 

Perguian village of Pantalla. Surrounded by its own 

beautiful and impeccably-maintained gardens, Villa 

Moraiolo is tucked within hills brimming with olive 

groves, and boasts delightful views of the Umbrian 

countryside. Accommodating up to ten people, Villa 

Moraiolo offers an authentic stay in a traditional and 

lovingly-restored Umbrian farmhouse, whether you 

are looking for a romantic couple’s retreat or a rural 

haven for a family holiday in Umbria. Villa Moraiolo 

is a two storey natural stone property that is air 

conditioned, centrally heated, and has complimentary 

WIFI throughout the property. Your villa is amplyequipped, 

boasting a washing machine, dishwasher, 

fridge with freezer, toaster, and microwave, for a 

smooth self-catering stay. 

COUNTRYSIDE 

26 


Tenuta di Canonica 

★★★★ Umbria 

27 

Tenuta di Canonica is a former medieval lookout tower 

that has been transformed into an elegant boutique 

hotel in the heart of Umbria. Sitting less than four 

miles from the town of Todi and close to the border of 

Tuscany, Tenuta di Canonica is the perfect launchpad 

for discovering the artistic culture of central Italy. 

Tenuta di Canonica has the grace of craftsmanship 

shining through the property, with locally baked 

terracotta floors and vaulted ceilings. There’s even a 

medieval springwater well located within the property. 

Some of the ancient Roman walls and foundations have 

been sympathetically showcased amid contemporary 

steel staircases and plush, welcoming furnishings. 

There are plenty of places to relax during your stay at 

Tenuta di Canonica, including a small library on the 

first floor, and a grand lounge on the ground floor that 

features an antique billiard table, grand piano, and a 

large stone fireplace where a crackling, welcoming fire 

is lit during cooler months. 

9 rooms 




Borgo dei Conti 

★★★★★ Umbria 

Cities 

COUNTRYSIDE 

Borgo dei Conti Resort is a historical manor house 

and estate that perches out from a hilltop in the 

Umbrian town of Montepetriolo. A former residence 

of a Perugian noble family, you can experience royal 

treatment with a stay in this fairytale castle property, 

which has been lovingly restored to its former glory by 

Relais & Château. There is none of the cold austerity 

that you might imagine goes along with such a grand 

property. In fact the considered interiors of Borgo 

dei Conti Resort are contemporary and airy, fusing 

wonderfully with the traditional, aristocratic features 

of parquet floors, decorative friezes, and beamed 

ceilings. There are 52 rooms and suites at Borgo dei 

Conti Resort for you to choose from, which are set 

across two buildings. Each room is unique in style 

but of the same quality standard with its luxury 

amenities and little touches, including fresh flowers 

and toiletries. 

Holidays to Italian cities offer an enticing mixture of ancient monuments, 

breath taking scenery, exquisite dining and some of the best shopping 

in the world. Whether you prefer a short break to one city or a longer 

trip visiting two or three, either is possible with the high speed rail links 

available. Visit the fashion capital of Milan, the Renaissance jewel of 

Florence or the romantic setting of Venice with its winding waterways. 

If you prefer something a bit quieter visit Bologna, the country’s capital 

of cuisine or Naples, a UNESCO-listed historic centre full of ancient 

wonders. City holidays in Italy are truly diverse and can be tailored to 

suit anyone; couples will find plenty of choices for a romantic break and 

families will be entertained by the many sights and attractions on offer. 

COUNTRYSIDE 

28 

58 rooms 



29 


1. Our details 

Your booking is with Citalia trading as Specialist Holidays (Travel) Limited, registered number 446617, 

registered at 2nd Floor Origin One, 108 High Street, Crawley, West Sussex RH10 1BD (hereinafter called 

‘the Company’, ‘we’, ‘us’ or ‘our’). 

2. Protecting your money 

a. The combination of travel services offered to you is a package within the meaning of the Package Travel 

and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EUrights applying 

to packages. We will be responsible for the proper performance of all the travel services included in the 

package. We provide full financial protection for our package holidays. 

b. For flight-based holidays this is through our Air Travel Organiser’s Licence number 0285 issued by the 

CAA of 45-59 Kingsway London WC2B 6TE www.caa.co.uk. When you buy an ATOL protected flight or 

flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, 

where you can get information on what this means for you and who to contact if things go wrong. We 

will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, 

where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with 

the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in 

those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any 

money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you 

also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case 

you will be entitled t omake a claim under the ATOL scheme(or your credit card issuer where applicable). 

directly with us, call our Customer Services team. If the deposit and/or balance is not paid in time, we shall 

cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. 

d. Please note that cheques require 5 working days to clear. Cheques that will not clear by the balance due 

date cannot be accepted. We only accept card payments from passengers travelling on the booking. 

e. If you book less than 69 days before departure made via an agent, or 97 days before departure for 

bookings made directly with us, full payment (less any payment which must be paid locally) must be made 

on booking by credit or debit card. If you do not pay the local payment on the due date your booking 

will be cancelled (and we shall have no further liability to you) and cancellation charges will be levied as 

appropriate. 

f. You may also be required to pay for any non-transferable and non-refundable items at the time of 

booking and they may be non-refundable in the event of cancellation. Please see paragraph 5 below for an 

explanation of what may be non-refundable. 

g. We cannot accept any liability for tickets lost in the post. Departure Documents may be in paper 

or email form depending on your chosen holiday. If requested in the Departure Documents or locally 

provided holiday information, you must reconfirm the reservations, timings and check-in details of your 

flight with the airline concerned at least 72 hours before departure.This applies to your outward flight 

and to your return flight. If you miss a flight or suffer any disruption as a result of not following our 

instructions as to reconfirmation we will have no liability to you. 

c. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL 

holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment 

to(or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or 

benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or 

relating to the non-provision of the services, including any claim against us, the travel agent (or your credit 

card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if 

that other body has paid sums you have claimed under the ATOL scheme. 

d. The price of any flight-inclusive holiday includes the amount of £2.50 per person as part of the ATOL 

Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices 

e. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond 

held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk. 

h. Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is 

a condition of accepting your booking that you agree you will have obtained adequate and valid travel 

insurance. We recommend you take out insurance as soon as your booking is confirmed. You are strongly 

advised to insure yourself against any possible risk that may occur and in particular to ensure that you 

have sufficient insurance in respect of dependent relatives and force majeure events. You are required to 

carry proof of insurance with you. 

5. If You Cancel Your Holiday 

You, or any member of your party, may cancel your travel arrangements at any time. Written notification 

from the lead name or your travel agent must be received at our offices. Since we incur costs in cancelling 

yourtravel arrangements, you will haveto paycancellation charges asfollows (see also the exception 

below): 

3. Your holiday booking 

a. To make a booking you can contact us in several ways; directly over the telephone, via our website, 

through an approved Travel Agent or by email at italy@citalia.co.uk. A booking will exist as soon as we 

issue our confirmation invoice (the “Booking Confirmation”). This booking is made on the terms of these 

booking conditions. The person making the booking (the “lead name”) must be 18 years old or over and 

when you make a booking you guarantee that you have the authority to accept and do accept on behalf of 

your party the terms of these booking conditions. We may transfer your booking to another company in 

our group, but this will have no effect on your holiday arrangements 

Period before departure in which you notify us 

More than 22 days 

11-21 days (inclusive) 90% 

0-10 days (inclusive) 100% 

Cancellation charge as a % of total holiday cost 

0% save for any non-refundable costs* 

CITIES 

30 

b. Whether you book alone or as a group, we will only deal with the lead name in all subsequent 

correspondence, including changes, amendments and cancellations. The lead name is responsible for 

ensuring the accuracy of the personal details or any other information supplied in respect of yourself and 

any other person travelling on the booking and for passing on any information regarding the booking or 

any changes made in relation thereto, to all persons travelling on such booking, including but not limited to 

information on schedule changes or copies of booking confirmations. 

c. When you receive the Booking Confirmation, Invoice and departure documents please check the details 

carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly 

match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an 

airline or other supplier refuses boarding because the name(s) shown in your passport differ from those 

on your ticket. If there is an obvious error on the Confirmation Invoice, we reserve the right to correct 

it as soon as we become aware of it, but will do this within 7 days of issuing the Confirmation Invoice or, 

if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be sent 

or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2 

weeks before your departure, and will not be issued unless payment of the due balance has been received 

and anycheques have cleared. Bookings made 14 days or less before departure incur a £15 per person 

administration charge and tickets will not be sent out by post but will more than likely have to be collected 

at the airport on the day of departure. 

d. We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke 

accommodation, tours etc.). In these instances we may issue a Booking Confirmation. However, a contract 

for arrangements that have not been confirmed on that Booking Confirmation will only be made when 

we have sent you written confirmation that those additional arrangements have been completed. If there 

is any change to any of the details discussed at the time of booking, before the Booking Confirmation is 

issued, we will notify you promptly of any new or changed details, including a change to the total price (if 

any). If any detail on the Booking Confirmation is not correct tell us or your travel agent immediately. 

e. When you book your holiday through an approved travel agent, all communication between you and us 

willbemadethroughthat agent, assuchpleasecontact your agent inthefirst instance, asnochanges can be 

made to your booking unless they are done through your agent. 

f. For those holidays where an additional local payment is required this will be confirmed to you. Alocal 

payment is a portion of the holiday cost which must be paid directly to the local representative as 

instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. 

Please note that your holiday price will not be considered to have been paid in full until the local payment 

has been made. Tourist taxes, resort fees or similar that are charged locally may be implemented or 

changed without prior warning. We do not accept responsibility for these costs, which must be paid by you 

and are not included within your holiday price. 

g. Your personalsafetyis ofparamount importancetous andtherefore it isimperativethatyouadviseus at the 

time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment 

of the trip. This should include, but not be limited to, any special dietary requirements (including, for 

example, allergies) and any reduced mobility affecting you or members of your booking. Please contact us 

on CitaliaOperations@travelopia.com to discuss any such requirements. 

*non-refundable costs represents any cost we have paid to suppliers but which we cannot recover from 

them. This may include air fares, tickets, entry permits or similar incurred costs. 

Notes (i) If the reason for your cancellation is covered under the terms of your insurance policy, you may 

be able to reclaim these charges; (ii) certain travel arrangements may be subject to higher cancellation 

charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the 

moment the booking is confirmed. 

You can cancel your booking without paying cancellation charges if the performance of your package, or 

the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary 

circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to 

receive a full refund. 

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” include 

but are not limited to: war, threat of war, airport closures, airspace closures (as well as other air traffic 

management decisions which may give rise to long or overnight delays or cancellations of one or more 

flights), the inability of airline(s) to operate flights as a result of the United Kingdom’s decision to leave 

the EuropeanUnion(including the lossor restriction of air trafficor transit rights or theright of airline(s) to 

enter any airspace), epidemic, significant risksto human health such as the outbreakof a serious disease 

at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, 

civil unrest or events arising out of political instability, industrial dispute or strikes, badweather (actualor 

threatened), Foreign Office advising against travel to a particular destination and significant building work 

taking place outside of your accommodation (such as resort development). 

6. If You Change Your Booking 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any 

way, for example your chosen departure date or accommodation, we will do our utmost to make these 

changes but it may not always be possible. Any request for changes to be made must be in writing from 

the lead name or your travel agent. You will not be asked to pay any administration charge and can make 

up to 3 amendments to your booking. Any further amendment requests will incur an amendment fee 

of £35. Please note that any further cost we incur in making any amendment or alterations (including 

those charged by third party suppliers who provide the component parts of your booking) are your 

responsibility and may be charged. You should be aware that these costs could increase the closer to the 

departure date that changes are made and you should contact us as soon as possible. Note: Certain travel 

arrangements may not be changeable after a reservation has been made and any alteration request could 

incur a cancellation charge of up to 100% of that part of the arrangements. 

You can transfer your booking to another person, who satisfies all the conditions that apply to this 

booking, by giving us notice in writing at least 7 days before departure provided that the new lead 

passenger accepts the transfer and these booking conditions. Both you and the new traveller are 

responsible for paying all costs we incur in making the transfer. Please bear in mind that certain airlines 

and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the 

cost for that part of the arrangement. Where applicable these charges will be passed on to you. 

31 

Helvetia Bristol 

HHHHH Florence 

Helvetia & Bristol is a 19th century palazzo that has 

been lovingly restored into a five star hotel. Located 

in the heart of Florence’s historic centre, a UNESCO 

World Heritage site, you’re among many of the city’s 

architectural and artistic treasures. You’re just a short 

walk from Via de’ Tornabuoni, Florence’s premier street 

for designer boutiques and exclusive experiences, and 

the palatial monument and art museum of Palazzo 

Strozzi. Helvetia & Bristol evokes grandeur and the 

heady atmosphere of the Renaissance era, with fine 

Italian fabrics, domed ceilings, and delicate antiques 

64 rooms 



featuring throughout this magnificent palace. Helvetia 

& Bristol is part of the Leading Hotels of the World. Due 

to its finery, the hotel has been the destination of choice 

for many of Italy’s illustrious names. Relax at Il Baretto 

del Bristol, a delightful cafe bar that offers cappuccinos 

and pastries by day and gratifying aperitifs by night. 

Feast on fine Italian cuisine at the hotel’s cosy Bristol 

Winter Garden restaurant. Sophistication oozes from all 

angles, from the Liberty-style glass ceiling and the Belle 

Époque-style wallpaper to the decadent Tuscan dishes. 

h. It is a condition of your booking that you and all members of your party provide certain informationthat 

may be sent to governmental authorities and border control and security agencies for the purpose of 

security and counter terrorism. This is known as Passenger Name Records (PNR) or Advanced Passenger 

Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The 

information you must provide will include, but not be limited to, full name – as shown in your passport or 

travel document, gender, date of birth, travel document type, number, country of issue and expiry date, 

and for travel to the U.S., your country of residence and the address for your first night’s stay. You must 

provide this information to the airline between 6 months and 24 hours before departure. 

i. All prices we advertise are accurate at the date published, but we reserve the right to change any of 

those prices from time to time. In the unlikely event of an administrative error leading to an incorrect 

price being displayed, we reserve the right to correct it (including after a booking has been confirmed). 

Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are 

provisional until confirmed in writing on your Booking Confirmation. Before you make a booking we will 

give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or 

additional facilities which you have requested. 

j. The price of your holiday will include Air Passenger Duty (APD) for an economy seat. If you upgrade to a 

premium cabin this will be included in the upgrade cost. 

k. When the price per person is dependent on the number of people in the accommodation and the 

number of people changes, the price will be recalculated based on the new party size. Any increase in price 

payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings 

cancelled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge 

will be shown. 

4. Paying for Your Holiday and Insurance 

a. When you make your booking you must pay a deposit of £50 per person plus any non-refundable costs 

(e.g. the cost of flight services operated by “low-cost” airlines) 

a. You may opt to pay the balance of the price of your travel arrangements in either of the following ways: 

i. Pay the full balance no later than 97 days (14 weeks) before departure; or 

ii. You can pay for your travel arrangements in instalments (subject to the provisions of 

paragraph (c) below) 

Please note instalments are not available for bookings made within 97 days (14 weeks) of departure. 

b. Instalments – where you opt to pay by instalments the following provisions apply: 

i. At the point your booking is confirmed we will inform you (a) how many instalments will 

be required; (b) the amount of each instalment; and (c) the payment due dates for each 

instalment. This will be confirmed in your booking paperwork. 

ii. Payments of instalments due must be received by the payment date as confirmed 

in your booking confirmation. Should you fail to pay us, the last card added to the system 

will be automatically debited for the amount due. 

iii. The entire balance must be paid no later than 97 days (14 weeks) before departure 

c. To pay your final balance, amend your booking or discuss any other aspect of your holiday booked 

7. If We Cancel Your Booking 

We reserve the right to cancel your booking. We will not cancel less than 4 weeks before your departure 

date, except for unavoidable and extraordinary circumstances (as defined in clause 5), or failure by you to 

pay the final balance, or because the minimum number required for the package to go ahead hasn’t been 

reached. The minimum number required will be provided to you with the holiday description. The time 

limit for cancellation for such failure to reach minimum numbers shall not be later than: 

(a) 20 days before the start of the package in the case of trips lasting more than 6 days. 

(b) 7 days before the start of the package in the case of trips lasting between 2 and 6 days 

(c) 48 hours before the start of the package in the case of trips lasting less than 2 days. 

Ifyourholidayiscancelledyoucaneitherhavearefundofallmoniespaidoracceptanalternativeholidayof 

comparable standard from us if we offer one (we will refund any price difference if the alternative is of a 

lower value). 

In the event a refund is paid to you, we will: 

1. Provide a full refund of your travel insurance premiums if you paid them to us and can show that you 

are unable to transfer or reuse your policy. 

2. Pay compensation as detailed below except where the cancellation is due to unavoidable and 

extraordinary circumstances (as defined in clause 5). 

Period before departure in which we notify you 

Before balance due date 

Between balance due date and 29 days (inclusive) 

before departure 

Between 28 and 15 days (inclusive) before 

departure 


departure 

Amount you will receive from us 

Nil 

£10.0 

£20.00 

£30.00 

7 days or less before departure £40.00 

This table does not preclude you claiming more if you are legally entitled to do so. 


32 

8. If we change your booking 

(a) Changes to the price 

We can change your holiday price after you’ve booked, only in certain circumstances: 

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other 

power sources the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or 

embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your 

travel arrangements may change after you have booked. However, there will be no change within 20 days 

of your departure. 

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel 

arrangements, which excludes insurance premiums and any amendment charges. You will be charged 

for the amount over and above that. If this results in an increase equivalent to more than 8% of the price 

of your travel arrangements you will have the option of accepting a change to another holiday if we are 

able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling 

and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to 

cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of 

insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. 

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due 

will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note 

that travel arrangements are not always purchased in local currency and some apparent changes have no 

impact on the price of your travel due to contractual and other protection in place. 

(b) Changes other than the price 

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change 

is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include 

alteration of your outward/return flights by lessthan12 hours, changes to aircraft type, change of 

accommodation to another of the same or higher standard, changes of carriers. 

If we are forced by circumstances beyond our control to alter significantly any of the main characteristics 

of the travel services that make up your package you will have the rights set out below. 

I. We will contact you and you will have the choice of accepting the change or having a refund of all monies 

paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if 

the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any 

notification of changes carefully and respond promptly as if you do not respond to us within the timescale 

given your booking may be cancelled. 

II. If you choose to accept a refund: 

a. We will provide a full refund of your travel insurance premiums if you paid them to us and can show that 

you are unable to transfer or reuse your policy. 

b. We will pay compensation as detailed below except where the significant change is due to unavoidable 

and extraordinary circumstances, which means a situation beyond our control, the consequences of which 

could not have been avoided even if all reasonable measures had been taken. 

Period before departure in which we notify you 

Before balance due date 

Between balance due date and 29 days (inclusive) 

before departure 


departure 


departure 

Amount you will receive from us 

Nil 

£10.0 

£20.00 

£30.00 

7 days or less before departure £40.00 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 

9. Our Liability to You 

You must inform us without undue delay of any failure to perform or improper performance of the travel 

services included in this package. If any of the travel services included in your package are not performed 

in accordance with these booking conditions, or are improperly performed, by us or the travel service 

suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an 

appropriate price reduction or compensation or both. We will not be liable where any failure to perform 

or improper performance of the travel services is due to (i) you or another member of your party; (ii) a 

third party unconnected with the provision of the travel services in the package and is unforeseeable or 

unavoidable; or 

(iii) unavoidable and extraordinary circumstances (as defined in clause 5). 

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times 

the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an 

identical manner to the following: 

a) You agree that any transport companies (or other supplier’s) own ‘Conditions of Carriage’ will apply 

to you on any journey by road, rail, sea or air. When arranging this transportation for you, we rely on the 

terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. 

You acknowledge that all of these terms and conditions form part of your contract with us as well as with 

the transport company. You can ask us or the travel agent booking your holiday to provide you with a 

copy of any of the conditions applicable to your journey. The airline’s terms and conditions are available 

on request. We will tell you the identity of the air carrier when you book with us and if it is not known at 

that time or subsequently changes we will inform you as soon as possible and no later than at check-in for 

your flight; and 

b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, 

the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the 

Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions 

under which compensation can be claimed for death, injury, delay to passengers and loss, damage and 

delay to luggage. We are to be regarded a shaving all benefit of any limitation of the extent of or the 

conditions under which compensation is to be paid under these or any conventions. 

You can ask for copies of the travel service contractual terms, or the international conventions, from our 

offices at Specialist Holidays (Travel) Limited, Origin One, 108 High Street, Crawley, RH10 1BD. 

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or 

compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details 

will be publicised at EU airports and available from airlines. However reimbursement in such cases 

will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or 

compensation from us is set out in these booking conditions. If any payments to you are due from us, any 

payment made to you by the airline or any other service provider will be deducted. 

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention 

the existence of a “Community list” which contains details of air carriers who are subject to an operating 

ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/modes/ 

air/safety/air-ban/index_en.htm. In accordance with EU Regulations we are required to advise you of the 

actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) 

at the time of confirmation. Where we are only able to inform you of the likely carrier(s) at the time of 

confirmation, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of 

this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you 

as soon as possible. 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, 

we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of 

three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, 

pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided 

that you notified us of these needs at least 48 hours before the start of your holiday. 

Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that 

your holiday may involve. Sometimes these standards will be lower than those which would be expected 

in the UK. The suppliers of the services and facilities included in your holiday should comply with local 

standards where they are provided. 

Note: this entire clause does not apply to any separate contracts that you may enter into for excursions or 

activities whilst on holiday for which liability rests with the excursion provider and not us. 

10. ABTA 

We are a Member of ABTA, membership number V4068. We are obliged to maintain a high standard 

of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution 

of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your 

complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and 

ABTA’s assistance in resolving disputes can be found on www.abta.com or contacting ABTA at 30 Park 

Street London SE1 9EQ. You can also access the European Commission Online Dispute (ODR) Resolution 

platform at http://ec.europa.eu/consumers/odr/ .This ODR platform is a means of notifying us of your 

complaint; it will not determine how your complaint should be resolved. 

11. Complaints and Assistance 

If you have a complaint about any of the services included in your holiday and/or need assistance whilst 

away, you must inform our local representative, or contact our Operations Team on CitaliaOperations@ 

travelopia.com. During out of hours, please call 03303 321939. 

If it is not resolved locally, please follow this up within 28 days of your return home by writing to our 

Customer Services Department at: Citalia Customer Services, The Atrium, London Road, Crawley, RH10 

9TB, or email citcustomer.services@citalia.ie/com giving your booking reference and all other relevant 

information. Please keep your letter concise and to the point. If you fail to follow the requirement to 

report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it 

and this may affect your rights under this booking. Please also see clause 10 above on ABTA. 

12. Additional assistance 

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in 

particular by providing information on health services, local authorities and consular assistance; and 

helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs 

we incur, if the difficulty is your fault. 

13. Passport, Visa, Health, Travel and Immigration Requirements 

Your specific passport and visa requirements, and other immigration requirements are your responsibility 

and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any 

responsibility if you cannot travel because you have not complied with any passport, visa or immigration 

requirements. 

We are able to advise on mandatory health requirements; however, we are not medical experts. It is your 

responsibility to ensure that you obtain proper and detailed medical advice at least 2 months prior to 

travel for the latest health requirements, recommendations for your destination and any costs. You should 

check this information at least 2months before departure and again within14 days of travel. Where you 

do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, 

we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost 

of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant 

women and anyone who has recently visited other countries should check requirements with their general 

practitioner. 

When assessing whether holidays will operate we use information from our local offices in conjunction 

with advice from the British Foreign Office and other relevant government bodies. It is your responsibility 

to acquaint yourself with the travel advice provided by these government bodies. For more information, 

please visit our Travel Aware page and the government websites at www.gov.uk/travelaware and 

www.gov.uk/foreign-travel-advice. 

14. Conduct 

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or 

another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is 

threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our 

staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person. 

If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you could be 

disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with 

your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, or 

remove you from your accommodation or excursion. 

If you are disruptive and prevented from boarding your outbound flight in the UK, we will treat your 

booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see 

section 5). If this occurs overseas then you will become responsible for your own return home and any 

other members of your group who cannot or will not travel without you. We will not be liable for any 

refund, or compensation or any costs or expenses you incur. 

If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, 

yourairlinemaypassonyourdetailsanddateoftherefusalofcarriagetootherairlinesfortheirinformation. This 

in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds 

or compensation will be paid to you. 

As a result of your behaviour during any stage of your holiday including on an aircraft, transfer, in any 

accommodation, cruise or excursion, we reserve the right to make a claim against you for any damages, 

costs and expenses (including legal expenses) incurred as a result, including but not limited to (i) cleaning, 

repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, 

staff or agent affected by your actions and (iii) diverting the aircraft or cruise for the purpose of removing 

you. Criminal proceedings may also be instigated. 

For the purposes of this section reference to “you” or “your” includes any other person in your party. 

15. Data Protection 

We will use and process your data in accordance with our privacy policy. This quick guide provides a brief 

summary of our data practices, but more details can be found in our full privacy policy. 

16. Excursions 

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of 

your package holiday provided by us. For any excursion or other tour that you book, your contract will be 

with the operator of the excursion or tour and not with us. We are not responsible for the provision of the 

excursion or tour or for anything that happens during the course of its provision by the operator. 

17. Travel Agents 

If you book with a travel agent, we will contact you via them. The agent will hold your payment on our 

behalf until your holiday is confirmed. The agent must give you a receipt or confirmation invoice. We will 

also send you a confirmation invoice within 7 - 10 days. Please take your itinerary with you on holiday as it 

may be required to confirm your hotel reservation. 

All monies you pay to the travel agent for flight inclusive product are held by him on behalf and for the 

benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay 

it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently 

accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of 

the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a 

flight, all monies you pay to the travel agent are held by him on our behalf at all times. 

18. Law and jurisdiction 

This booking is governed by English Law, and the jurisdiction of the English Courts. You may however 

choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. 

19. Brochure Validity 

We published this brochure in December 2020. Prices were accurate at the date of publication, but could 

have changed since then. Your travel agent or our travel adviser will be able to confirm the price before 

you book. Holidays in this brochure operate from November 2020 to September 2022. 

To book or find out more, visit citalia.com or call 01293 832243

Citalia Brochure Supplement | New Hotels & Villas 2021

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