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MELBOURNE’S TOP RATED<br />
SPECIALIST PROPERTY MANAGEMENT OFFICE<br />
Phone: 03 9276 5900<br />
416 High Street, Kew, Victoria 3101<br />
www.rentexchange.com.au
THE BENEFITS OF WORKING WITH RENT EXCHANGE<br />
• Specialists in management of residential<br />
property.<br />
• Directors actively involved in property<br />
management.<br />
• Rents are monitored to reflect market level<br />
and reviewed annually.<br />
• Dedicated property inspection team ensuring<br />
the condition of the property is maintained.<br />
• Specialist property managers ensure matters<br />
are dealt with immediately.<br />
• Rent Exchange continuously informs and<br />
communicates with landlords of any changes.<br />
• Rent Exchange makes sure tenants<br />
requirements are adhered to where required<br />
by the Act in an effort to maintain a balanced<br />
and harmonious business relationship.<br />
• Fee savings due to system efficiency.<br />
• Long-term investment security.<br />
• Access to extensive tenancy database.<br />
• Centralised property management service<br />
throughout Melbourne, with all accounting<br />
and administration in the one office location.<br />
• Fully trained staff in property management<br />
alone. Staff not pressured by the need to sell<br />
property as per other offices.<br />
• Customised computer software.<br />
• One point of contact for all your properties.<br />
• Sophisticated and accurate financial<br />
reporting, processing and banking systems.<br />
• Up to date monitoring of lease expiry dates.<br />
Get in touch with<br />
our friendly team<br />
to learn more<br />
about how we can<br />
help with your<br />
property needs.
CONSTANT COMMUNICATION<br />
Whilst members of our offices will be striving to lease your property,<br />
one of our experienced property managers will be overseeing the<br />
leasing of your property at all times. You will be kept fully informed as<br />
to your property’s progress throughout the search for a new tenant.<br />
INITIAL STEPS<br />
Once you have engaged (see Leasing and/or Managing Authority) our<br />
office to lease your property, we will immediately contact any tenants<br />
on our database to inform them of your property becoming available.<br />
We will prepare a comprehensive property advertisement that will<br />
generate inquiry and have your property on the major internet<br />
websites within hours of listing your property with our office.<br />
PRESENTATION<br />
A first impression is a lasting one so in order to attract the best<br />
possible tenant we strongly recommend that some time and effort be<br />
placed in presenting your property.<br />
• Ensure electricity is connected<br />
to the property<br />
• Mow lawns, weed gardens and<br />
prune overgrown trees<br />
• Remove rubbish<br />
• Dust and remove cobwebs<br />
• Clean walls, floors and windows<br />
ADVERTISING<br />
• Clean oven, cook top, bench<br />
tops, cupboards and inside<br />
drawers<br />
• Ensure blinds and curtains are<br />
in working order<br />
• Steam clean carpets<br />
• Ensure all light globes are<br />
working<br />
Our advertising recommendations are designed to expose your<br />
property to the widest possible pool of tenants.<br />
There is no doubt that advertising works in eliminating and reducing<br />
vacancy periods dramatically. Our information regarding advertising<br />
options is based on our statistics on tenant activity.<br />
All advertising is on an agreed basis prior to expenditure and is<br />
discussed as a key element in saving you time and money.<br />
INSPECTIONS<br />
We hold open for inspections on Saturday’s and during the week.<br />
We will also make individual appointments to meet the prospective<br />
tenants personally at the property which gives us the opportunity of<br />
answering any questions they may have in relation to the property<br />
and most importantly gives us the opportunity of selling the benefits<br />
of your property. If you are still residing in the property or it is still<br />
occupied by current tenants we will confirm access prior to any<br />
inspection.<br />
TENANT SELECTION<br />
We always consult you prior to approving a tenant, unless you request<br />
otherwise as you ultimately make the final decision. We scrutinise<br />
all information provided by the tenant to ensure we are making an<br />
informed choice about who is moving into your property. We also<br />
conduct Credit Reference Association of Australia (CRAA) and National<br />
Tenancy database (NTD) checks if we consider it to be appropriate<br />
and verify employment details, income, rental history and references.<br />
LEASE AGREEMENT<br />
We only use the Real Estate Institute of Victoria (REIV) approved<br />
residential tenancy agreements which protects both the landlord<br />
and the tenant along with our own special conditions in relation<br />
to breaking the lease, subletting the premises and any additional<br />
clauses required due to special features your property may have.<br />
LEGAL REQUIREMENTS<br />
Rent Exchange fulfil all legal requirements from providing the tenants<br />
with the Department of Consumer Affairs Rental Guide to ensuring<br />
the bond is received and lodged with the Residential Tenancies Bond<br />
Authority within the prescribed time. We provide tenant details to<br />
the relevant Water Provider to ensure that usage charges are billed<br />
directly to the tenant. (Provided that the property is separately<br />
metered). We act ethically at all times and have our Trust Account<br />
Audited annually by an independent auditor.<br />
BOARDS<br />
We scrutinise all<br />
information provided<br />
by the tenant to ensure<br />
we are making an<br />
informed choice.<br />
Where possible we will erect a For Lease board which creates enquiry<br />
from the local community looking to move within the area.
We are involved in<br />
hundreds of rental<br />
appraisals every year giving<br />
us intimate knowledge of<br />
property prices in your area.<br />
STATEMENTS<br />
Our statements provide full details of the months transactions<br />
including the rent paid, dates paid to, any payments made on your<br />
behalf with copies of invoices attached. We transfer funds directly<br />
into the account of your choice and also provide a financial statement<br />
annually outlining all the transactions that have occurred during the<br />
financial year.<br />
MANAGING PAYMENTS<br />
Rent Exchange can manage the payments of your properties expenses<br />
from your rental income such as Council rates, Water rates, Owners<br />
Corporation fees, Insurance premiums and other property related<br />
charges saving you time and effort.<br />
GENERAL ROUTINE INSPECTIONS<br />
Our policy it that a routine general inspection is carried out every<br />
six months in accordance with the Residential Tenancies Act to<br />
ensure that not only is the tenant maintaining the property in the<br />
prescribed and desired manner, but to also the ascertain that no<br />
urgent maintenance or preventative maintenance is required. We<br />
provide electronic inspection reports together with photos for every<br />
inspection performed.<br />
CONDITION REPORTS<br />
In accordance with the Residential Tenancies Act we provide a<br />
comprehensive condition report including photos outlining the exact<br />
condition of the premises as at the commencement of the tenancy so<br />
that there is no confusion at the conclusion.<br />
RENT ARREARS<br />
We monitor rent arrears on a daily basis and have an automated sms<br />
reminder prompting tenants. We notify our landlords if the tenant<br />
falls into arrears by more than 7 days and we act to recover rent<br />
payments in accordance with the Residential Tenancies Act.<br />
LEASE RENEWALS<br />
We notify both landlords and tenants well before the expiry of the<br />
lease agreement to ascertain the intentions of both parties so that a<br />
new lease may be negotiated or the tenancy can continue on a month<br />
by month basis.<br />
VACATING TENANTS<br />
Should your tenant decide to vacate we will provide them with a<br />
cleaning and vacating guide together with a list of recommended<br />
cleaners to ensure a stress free exit for both parties. We will also liaise<br />
with the tenants in order to co-ordinate inspections for prospective<br />
tenants in an effort to minimise the vacancy period. We conduct a<br />
thorough final inspection at the conclusion of the tenancy to ensure<br />
the property is returned in accordance with our expectations and<br />
coordinate refund of the bond once our landlords are satisfied with<br />
the condition of the property.<br />
MARKET APPRAISALS<br />
At Rent Exchange, we are able to offer market appraisals and sworn<br />
valuations through our affiliated companies keeping you in touch<br />
with the property market and up to date with the value of your real<br />
estate investment.<br />
INSURANCE<br />
It is of utmost importance that our clients have the appropriate<br />
insurance cover on their investment properties. The policy should<br />
include Public Liability, Building and Landlords Insurance. Landlord<br />
Insurance covers landlords for tenant related risks including loss of<br />
rent, landlords contents and loss or damage caused by the tenants.<br />
Landlords of Strata units should enquire whether owners corporation<br />
insurance is sufficient as in most cases cover only extends to the<br />
common areas. You should seek independent advice and ensure<br />
you read the relevant Product Disclosure Statement and Policy<br />
Information before taking out any insurance.<br />
REPAIRS AND MAINTENANCE<br />
We are guided by you as to how you would like us to manage your<br />
property. In cases of non-urgent repairs we notify you of any issue<br />
and then either arrange repairs in accordance with your instructions<br />
or let you take care of the problem – it’s up to you. In the event that<br />
we are unable to contact you we undertake to ‘make it safe’ policy by<br />
instructing our trades people to take the necessary action to make<br />
the situation safe.<br />
RENT REVIEWS<br />
At Rent Exchange we are involved in hundreds of rental appraisals<br />
every year giving us intimate knowledge of property prices in your<br />
area. We review each managed property rental yield annually with<br />
every effort made to maximise the rental return.
ADVICE<br />
With our many years of real estate experience we have developed an<br />
expertise to advise on all areas of real estate. Whether you are looking<br />
to rent your investment or buy an investment property we are able to<br />
offer sound advice and are able call upon our real estate network to<br />
provide facts and figures to reinforce our opinion.<br />
TAXATION<br />
Owning an investment property has its tax advantages. We<br />
recommend that you consult a qualified taxation specialist in regard<br />
to your personal tax matters - however some areas that you should<br />
consider are;<br />
• Property management fees<br />
• Council rates<br />
• Insurance<br />
• Interest on loans<br />
• Owners Corporation levies and<br />
charges<br />
• Cleaning<br />
• Pest control<br />
• Telephone<br />
• Advertising<br />
• Water rate<br />
• Bank fees and charges<br />
• Depreciation<br />
• Repairs and maintenance<br />
• Garden maintenance<br />
• Inspection visits<br />
• Postage and stationary<br />
Whether you are looking<br />
to rent your investment<br />
or buy an investment<br />
property we are able to<br />
offer sound advice and<br />
are able call upon many<br />
our contacts or affiliated<br />
companies to provide<br />
facts and figures to<br />
reinforce our opinion.
RENT EXCHANGE<br />
Rent Exchange was founded in 1996 with the sole focus of providing excellence in the residential property management<br />
sector. We are proud to have established a reputation for being experts in the property management industry together<br />
with our reliability, integrity and ability to achieve the best outcome for our clients.<br />
At Rent Exchange, we are extremely conscious of the fact that we work for you. Our commitment to achieve the maximum<br />
rental figure and to work in close consultation with you at all times is the basis of our property management philosophy.<br />
There is a great deal of work involved in the leasing and management of your investment property and the enclosed is an<br />
overview of the various stages.<br />
Rent Exchange are Licensed Real Estate agents and are specialists in property management offering a professional and personal management service.