COL State of The City

Opa-locka 2021
Cityof
State
The
Information Technology Department
During this last year, the Information Technology Department was challenged with the rest of
the world of enhancing communication with minimal physical interaction. The department was
successful at leveraging several different technologies to quickly establish a “Work from Home”
program for eligible positions. Although COVID-19 slightly delayed some of the major projects,
not one has been abandoned. The listing below includes completed, pending, and upcoming
projects for the department.
COMPLETED ROUTINE PROJECTS
• The IT Department consolidated three internet providers into one. This consolidation
increased the overall internet access speed while adding additional stability to access via fiber
delivery. Internet access to all Parks has also been restored.
• Several upgrades were completed to the City’s IT infrastructure which included servers,
network switches, firewalls, software-defined networks (SDN). These upgrades enhance the
City’s cybersecurity, network, and telecommunication.
• The addition of a variety of new software packages have been successfully deployed. These
packages include the new IT work order management system and DocuSign.
• The City has worked with Laserfiche and added a new module to our current Laserfiche
Cloud subscription which allows for workflow.
IT has created new workflows within Laserfiche which are used to alert responsible parties
of expiring City contracts (30/60/90 days). This was a major concern from multiple
departments.
• In response to COVID-19, thermal scanners were installed in all public City buildings. This was
done before the facilities reopening.
30 City of Opa-Locka State of the City