QHA Review February 2021

q u e e n s l a n d h o T E L S a s s o c i a t i o n
F e b r u a r y 2 0 2 1 e d i t i o n
LAGER THAN LIFE
THE PURSUIT OF EXCEPTIONAL BEER
INSIGHTS:
SUNSHINE COAST ICON
CELEBRATES 50 YEARS
LATEST & GREATEST:
2021 FOOD AND DRINK
TRENDS
EMPLOYMENT RELATIONS:
NEW HR MANUAL
FORMAT UNVEILED

Bernie Hogan presenting a painting to the Kandanga Hotel.
WELCOME TO 2021!
THE LARGEST
CHANGE FOR
MANY MEMBERS
WILL BE OUR
ANNUAL AWARDS
FOR EXCELLENCE
WHICH HAS
MOVED TO THE
FIRST PART OF
THE YEAR
It is with great joy that the QHA enters 2021 and says goodbye to last year. Whilst we
have had a few setbacks in Greater Brisbane, the rest of the state is furiously trying to
rebuild our battered hospitality and tourism sector.
To do our bit, the QHA will be diving into new territory and bringing our tremendous
programs to new areas of the state. If the last year has taught us anything, it has been
that our collective wisdom and experience makes us all stronger.
Pubs Pots and Profits returns in 2021 with the first program held in Biloela followed by
Kingaroy and Mackay later in the year. The Hotel Symposium will once again be held in
Brisbane in February for our South Eeast Queensland members.
However, the largest change for many members will be our annual Awards for
Excellence which has moved to the first part of the year and in fact – nominations are
already open! This change was brought about by both the disruption of 2020 and the
fact that we can better align with national Awards later in the year, where we can once
again show Australia that there is no better place to eat, drink, entertain and socialise
than in a Queensland Hotel.
I look forward to catching up with many of you again this year as I travel throughout
the state however, as always – do not hesitate to call the QHA for any issue you have
for we are stronger together!
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

INSIGHTS:
SUNSHINE COAST ICON
CELEBRATES 50 YEARS
q u e e n s l a n d h o T E L S a s s o c i a t i o n
F e b r u a r y 2 0 2 1 e d i t i o n
THE PURSUIT OF EXCEPTIONAL BEER
LATEST & GREATEST:
2021 FOOD AND DRINK
TRENDS
EMPLOYMENT RELATIONS:
NEW HR MANUAL
FORMAT UNVEILED
LAGER THAN LIFE
o u r c o v e r :
Heads of Noosa
brewery in
Noosaville
3 EDITOR’S LETTER
F E B R U A R Y 2 0 2 1 e d i t i o n
5 CONTRIBUTORS
6 NEWS
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Tom McGuire AM
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr Brad Fitzgibbons
Mr Matthew Coorey
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
18 LATEST & GREATEST
22 FEATURE:
HEADS OF NOOSA
34 INSIGHTS:
SURFAIR CELEBRATING 50 YEARS
46 ACCOMMODATION UPDATE
54 TOP DROP
56 A CRAFTY BUNCH
59 WINE & PUB TALK
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Simon Cross 0413 698 630
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
QHA Membership Officer
Paul is the face of the
Association to many QHA
members as he travels the
length and breadth of the
state visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
LYNDSAY BALCH
Employment Relations
Advisor
Lyndsay gained
experience advising
on IR issues across
industries through her
work with the Fair Work
Ombudsman. She is
passionate about creating
harmonious workplaces
through education and
collaboration.
THE HON SHANNON
FENTIMAN
Attorney-General and
Minister for Justice
Shannon Fentiman
is the Labor member
for Waterford in the
Queensland Legislative
Assembly. She is also
the Minister for Women
and the Minister for the
Prevention of Domestic
and Family Violence.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction
of product safety,
licensing, compliance
and enforcement
activitiestoprotect market
integrity and keep
Queenslanders safe.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
QHA REVIEW | 5

NEWS
IT’S GAME ON
GET SET – THE MAX AUSTRALASIAN HOSPITALITY AND GAMING EXPO IS COMING TO
BRISBANE IN MARCH, AND YOU WON’T WANT TO MISS A THING.
One of the biggest events on Australia’s hospitality
and gaming industry calendar, the MAX Australasian
Hospitality and Gaming Expo (AHG Expo), is set to
take over the Brisbane Convention and Exhibition
Centre on March 10 and 11, 2021.
A lot has changed over the past year, but one thing
that has remained the same is the value of face-toface
connection - especially when it comes to forging
valuable relationships. It’s also never been more
important to ensure that your business is adaptable,
from your staff to your systems to how you connect
with your customers, and you’ll find everything you
need to bolster your strategy at the 2021 AHG Expo.
The first opportunity for the industry to come together
in a large-scale networking setting in almost 18
months, the 2021 AHG Expo will provide the perfect
platform for businesses to re-introduce themselves
to like-minded industry members, and for visitors to
experience the game-changing technology, services
and products that will boost their business strategy.
Also returning is the AHG Expo’s jam-packed list of
events, specifically the National Governance and
Management Congress on March 9, the cocktail party
on March 10 and the much-anticipated AHG Breakfast
on March 11.
As a must attend event for the hospitality and
gaming industry, the AHG Expo draws visitors from
all over Australia. Knowing this, the AHG Expo is
excited to announce the return of OzAccom+ as the
accommodation provider for 2021 who have secured
some great deals on accommodation.
The safety of visitors and exhibitors is front of mind
for the AHG Expo team, and the 2021 AHG Expo will
be a COVID-safe event and will operate under the
BCEC’s Site Specific COVID Safe Plan, approved by
Queensland Health.
Visitor registration will open in the coming weeks, and
the AHG Expo team looks forward to sharing more
details of the event and ancillary events in due course.
It’s time to get back in the game.
ahgexpo.com
QHA REVIEW | 6
THE FIRST OPPORTUNITY FOR THE
INDUSTRY TO COME TOGETHER
IN A LARGE-SCALE NETWORKING
SETTING IN ALMOST 18 MONTHS,
THE 2021 AHG EXPO WILL PROVIDE
THE PERFECT PLATFORM FOR
BUSINESSES TO RE-INTRODUCE
THEMSELVES TO LIKE-MINDED
INDUSTRY MEMBERS

NEWS
QHA REVIEW | 7

NEWS
FEBRUARY OFFERS
CAIRNS’ COMEBACK
QHA REVIEW | 8
As one of the hardest hit industries by the COVID-19
pandemic, the entertainment community is looking
forward to the Palaszczuk Government’s North
Queensland Events Recovery Package, aimed at
providing a boost to the struggling industry.
The event is set to take place in Cairns this month
with some of Australia’s most respected names
in the music industry booked for a series of live
performances including John Butler, Bernard Fanning
and Amy Shark, who will perform at the Cairns
Performing Arts Centre.
Tourism Minister Stirling Hinchliffe said the line-up
showcased “great Australian acts that confirm Cairns’
place as a music and visitor destination”.
“And, this is exactly the kind of event series the
Palaszczuk Government had in mind when we
launched the North Queensland Events Recovery
Package earlier this year,” Minister Hinchliffe said.
“Cairns Summer Sounds is expected to be the catalyst
for a fresh wave of visitors to the Far North to enjoy live
music, the reef, World Heritage-listed rainforests and
this region’s amazing food and hospitality.
“For music fans it’s the perfect excuse to pack a bag
and spoil yourself with a February break in Cairns and
the Far North.
“We know Cairns has been hit hard by the global
COVID pandemic.
“The Palaszczuk Government’s North Queensland
Events Recovery Package and Cairns Summer
Sounds will support local jobs and Cairns’ COVID-19
economic recovery.”
Cairns Summer Sounds performances have been
spread throughout the month with John Butler - from
The John Butler Trio performing on February 4 and
5, followed by Powderfinger’s Bernard Fanning on
February 20 and 21, and Amy Shark on February 26
and 27.
Cairns Summer Sounds not only marked a return
of Australia’s entertainment industry following the
pandemic, but it also represents an important event for
the Cairns economy.
“Not only do events like Cairns Summer Sounds
support jobs at the Performing Arts Centre, they also
benefit accommodation providers, local restaurants,
cafés and tour businesses,” Member for Cairns
Michael Healy said.
“We know how important events are for our economy
because when visitors come to Cairns for an event
they stay longer and spend more,” he added.

NEWS
The Cairns Summer Sounds event was presented in
partnership by Tourism and Events Queensland and
Cairns Regional Council.
“The Cairns Summer Sounds events are another
example of what we can achieve when Council and
the Palaszczuk Government work in partnership for
our city,” Mr Healy said.
Additionally Cairns Mayor Bob Manning was delighted
with the State Government’s support of the region
and said the event and the calibre of the artists would
provide a boost for Cairns.
“For decades, Cairns has been well known for the
magnificent reef and rainforests we are surrounded
by, but more recently we have gained recognition as a
centre for arts,” Cr Manning said.
“This series of shows will entice visitors to our region,
providing our local hotels and traders with a boost
during our traditionally slow season.
“Staging the shows at CPAC means the weather
is not an issue for over 5000 patrons expected to
attend the series, who will be treated to performances
by renowned artists in a state-of-the-art venue,” Cr
Manning said.
“Cairns has a good relationship with Tourism and
Events Queensland and once again we are happy
to be working together to bring events to regional
Queensland,” he added.
“We all know that the arts and entertainment
community was one of the hardest hit by the COVID
pandemic, so it is fantastic so see the industry getting
back on its feet and we are delighted to see these
artists coming to Tropical North Queensland.”
Tourism Tropical North Queensland Chief Executive
Officer Mark Olsen said the Cairns Summer Sounds
offered visitors an additional reason to holiday in the
city during February.
“With the school holidays over it is the perfect
timing for couples to have the getaway they need to
reconnect with each other after a tough year,” he said.
“Relaxing at a resort in between snorkelling on the
Great Barrier Reef, walking through the world’s oldest
rainforest, dining out and enjoying live music is the
perfect summer break.”
Tickets for Cairns Summer Sounds are available
through Ticketlink, visit ticketlink.com.au or call
1300 855 835.
QHA REVIEW | 9

INVALUABLE INFORMATION
AT YOUR FINGERTIPS
HR MANUAL
Containing a wealth of policy, contract and position
description templates and tools.
HR MANUAL $300
ANNUAL DIGITAL UPDATES $75
CONTACT US TODAY
P: 07 3221 6999 F: 07 3221 6649 E: er@qha.org.au W: qha.org.au

NEWS
QHA’S HR MANUAL
NOW IN A NEW, EASIER
TO USE FORMAT
Photo: QHA Employment Relations Manager
Joanna Minchinton
From 2021 the HR Manual takes a on a new, and
easier to use format!
The QHA’s Human Resources (‘HR’) Manual
provides a “one stop” reference guide for policies,
correspondence, position descriptions, discipline
and termination letters, and employment contracts.
Challenging times during 2020 have confirmed the HR
Manual as a valuable business resource.
Moving away from its traditional edition format, where
members needed to purchase an edition every time it
was released to receive regular updates to it, (for the
life of the edition), from 2021 the HR Manual will be
available to purchase as a stand-alone product for only
$300 inc GST (member price). This price is reduced
from the current cost of $365 inc GST per edition.
Members wanting to receive updates to HR Manual
content can then elect to subscribe, on an annual
basis – at only $75 inc GST for 2021 – to receive all
content updates in the calendar year period. Invoices
for annual subscriptions will be automatically sent to
those members with the HR Manual each year, and
the subscription will last for that calendar year.
What If I have the 2017 - 2020 Version?
Good news! If you currently have a copy of the
2017 - 2020 version of the HR Manual, you do not
need to purchase the HR Manual again. You will,
however, need to subscribe for the 2021 HR Manual
content updates. In the absence of subscribing,
updates to any of the content will not be sent to you.
CHALLENGING TIMES DURING 2020 HAVE
CONFIRMED THE HR MANUAL AS A VALUABLE
BUSINESS RESOURCE.
Why do I need the HR Manual?
The HR Manual has been created to meet the
needs of the hospitality industry employers and their
employees, and is designed for easy implementation
into the hospitality sector. All of the material is provided
electronically so you can save it onto your system,
ready to print out on your own company letterhead.
If you don’t have a copy of the HR Manual, or you
have a copy from an edition earlier than the 2017
- 2020 edition, you will need to purchase the HR
Manual. The good news for you is that your annual
subscription for 2021 is included in the HR Manual
price – meaning you only need to pay $300 for this
valuable resource!
I am not a financial hospitality venue member of
the QHA
The purchase price for the HR Manual is $700 incl
GST, and that includes the annual subscription for
2021. If you already have the 2017-2020 HR Manual,
your annual subscription for 2021 is $275 inc GST.
Contact QHA today to order your HR Manual!
QHA REVIEW | 11

NEWS
BIG SCREEN PASSION
AIRBNB STOCKS
For the folks at BSV, bringing hospitality venues to life with
their custom LED solutions is their passion.
BSV’s split screen video walls enable venues to entertain
multiple demographics, all with one screen.
With the ability to split screens up to six ways, venues can
simultaneously broadcast various televised events with
advertisements – a win-win for both venues and patrons.
If you’re looking to bring your space to life, and learn more
about BSV split screen LED, you can visit them at AHG 2021,
Stand 269/270.
From video walls, curved screens, signage, and everything
in between, the team at BSV can discuss the best fit for your
venue. Contact Andrew Lee, State Sales Manager QLD, on
+61 414 407 718 or andrew@bigscreenvideo.com.au.
Most in the accommodation sector would
be well aware Airbnb spectaculalrly
debuted on the stock market late last year
on Thursday 10 December. It was quite
an audacious move given how the sector
has been impacted by the pandemic.
Nonetheless the market welcomed Airbnb
with open arms sending the share price
skyward at a rapid rate. In the first day’s
trading it closed the day USD $145 per
share, up 113 per cent on it’s original IPO
(Initial Public Offering) of $68 per share.
The astronomical price rise provided
Airbnb with a market capitalisation of more
than $100 billion, making it the largest
travel company in the world, ahead of
Booking Holdings. Such news serves as a
big reminder to accommodation providers
to ensure the quality of their offering and
service is such that it leaves an indelible
mark on the psyche
of guest’s so that they
return time and time
again.
MICHAEL JORDAN’S NEW SLAM DUNK
QHA REVIEW | 12
While Michael Jordan is best known for his
basketball, golf was another sport he was
passionate about and he recently unveiled his golf
course, The Grove XXIII in Florida.
The Roman numerals represent the number Jordan
wore with the Chicago Bulls, and the Grove is a
tribute to the course which occupies an old orange
grove.
The golf course is uber-exclusive and claims to be
a golfer’s paradise. It can be configured to play in
numerous ways, thanks to its double-helix routing
which offers four, nine plus nine combinations as
well as shorter three to six hole loops.
The double-helix configuration means there is a
crossover junction after the fourth and 13th holes,
this means from the fourth green, play could
continue at the fifth hole, or it could switch over
to the 14th and finish in the
opposite direction. It is even
possible to play continuous
internal circuits without
ever returning home. The
innovative design isn’t the only
aspect of the course that has
impressed golfers.
The club’s premium membership which is invite
only, comes with premium perks including a drone
that delivers snacks and beers to the golfers
when they need a mid-round pick-me-up. This
exceptional innovation means golfers can stay on
and continue play as long as they like.
The vastness of the property and the sandy, grasscovered
spaces is also made up of natural canals,
sand ridges and banks that form the hazards.

Nick Bainbridge
GAMING
LIMITED OFFER
FOR QHA MEMBERS
CHOY’S KINDGOM
As 2021 is now here, I’m positive about the
outlook for Queensland Hotels. From strongly
performing recently released titles to the most
highly anticipated products coming soon,
Queensland Hotels will be met with the strongest
product support.
Step inside Choy’s Kingdom to experience the
latest link that signals the first true innovative
step in Hold & Spin mechanics since 2015, one
that is already getting exceptional performance
in Queensland. The introduction of the More
Chilli multi reel game feature has created heavy
industry excitement, with operator feedback
reflecting the truly unique nature of the product.
This newly released family is designed to
entertain all players with a meticulous design
showcasing trending game mechanics like
scalable bonuses, Hold & Spin and player
selectable multi denomination. Choy’s Kingdom
demonstrates Aristocrat’s commitment to
innovation, variety and product evolution.
Continuing to breathe fire into QLD Hotels is
Dragon Link. Given the sustained performance
and popularity of Dragon Link and Dragon Cash,
we released 2 new games, Golden Gong and
Silk Road. These latest iterations have shown
great interest and are continuing performance
started in 2017 with 328 EGMs installed in
Hotels. Designed to appeal to all types of players,
targeted at all areas on the gaming floor, these
new games introduce an exciting new free games
feature and are a must-have for your venue.
Get ready.. The perfect storm is coming! Take
shelter as the release of Dollar Storm will surely
cause a bang. Dollar Storm is Aristocrat’s most
highly anticipated release to date after being
voted as top slot product at the 2020 Global
Gaming Awards. Stay tuned on the forecast as
we unveil this industry leading product in the
coming months.
To find out more about the exciting new releases,
reach out to your Aristocrat Queensland sales
representative or visit our website at aristocrat.
com/anz for more information.
Ramsden Lawyers are passionate about the hotel and hospitality
industry and understands that each client and matter is unique. Our
lawyers have a wide range of experience across different areas of law
and work collaboratively with clients to provide tailored solutions.
We are currently offering a free
consultation with one of our senior lawyers.
Please call Renae Barrett on 07 5592 1921
and mention this advertisement.
ramsdenlaw.com.au

NEWS
New to the Diageo stable of
products is Ryan Reynold’s
Aviation American Gin.
STIRRED, NOT SHAKEN
QHA REVIEW | 14
Like all businesses, Diageo was certainly take aback
by the events of 2020. The pandemic did not leave the
company shaken but it did stir them into action, with
Diageo announcing their ambitious ten-year Spirit of
Progress action plan late last year aimed at improving
sustainability and making their workforce more diverse.
The Society 2030: Spirit of Progress plan, lays out
25 goals for the global drinks conglomerate in three
key areas: promoting positive drinking; championing
inclusion and diversity; and pioneering grain-to-glass
sustainability.
Among the aims are to reach 1 billion people with
messages of moderation through its brands, achieve
net zero carbon emissions across its direct operations,
increase the representation of people from ethnically
diverse backgrounds in leadership positions to 45 per
cent and of women to 50 per cent, along with using 30
per cent less water in every drink it makes.
The plan builds on previous progress made on
sustainability and diversity goals by Diageo, and
aligns closely with the United Nations Sustainable
Development Goals.
Chief Executive of Diageo, Ivan Menezes, said: “As
a global business, we are committed to playing our
part to protect the future of our planet and to leading
the way for others to follow. I am immensely proud of
Diageo’s sustainability and responsibility achievements
to date, and this new, ambitious action plan will
challenge us even further to deliver more over the
critical decade to 2030.”
Diageo aims to meet the first of its sustainability goals
by the end of the year by way of making their Scotch
distilleries of Oban and Royal Lochnagar carbon
neutral. This will be followed by making its operations
in India carbon neutral by 2025.
Diageo’s brand packaging is set for an overhaul too,
with the company looking to make all packaging
widely recyclable by 2030 as well as ensuring the use
of 100% recycled content in plastic packaging.
The plan’s commitment to sustainability also
incorporates plans for sustainable farming practices
and water preservation. It aims to support more than
150,000 smallholder farmers to improve biodiversity
and land regeneration through modernised farming
techniques and to deliver more than 150 community
water and sanitation projects globally. By 2030 Diageo
will ensure that every drink it produces will take 30%
less water to make than it does today and will achieve
a net positive water impact in key water stressed
basins and communities.
Further actions detailed in the Spirit of Progress plan
include educating more than 10 million people on
the dangers of underage drinking through its global
‘SMASHED’ programme, and providing skills and
training to more than 1.7 million people to promote
success and inclusivity in the hospitality sector.
Ivan Menezes added: “By setting both gender and
ethnicity goals for the business to achieve by 2030,
I believe we can truly break down barriers and help
shape a more diverse and successful long-term
business and society.”
As a means of achieving its goals in sustainability,
Diageo also aims to continue supporting innovation
by way of their Sustainable Solutions global platform,
providing non-equity funding to start-up and
technology companies to help the group make its
supply chains and brands more sustainable.
Ewan Andrew, Chief Sustainability Officer and
President, Diageo Supply & Procurement, said: “It
is vital that we act now if we want to maintain the
wonderful world we all live in. I’m proud that we have
already halved our own carbon footprint and that
we are going to push ourselves further by becoming
carbon neutral by 2030.”

NEWS
WHERE THERE’S SMOKE
… there’s gin apparently.
When the team at RedHeads Wines took in fruit from One
Tree Hill right next to the Hills, they found the wine produced
showed mild signs of smoke taint, a result of the Adelaide
Hills bushfires early in 2020. Unfortunately, as such, it could
not be used for Redheads’ Vin’Atus label. But rather than let
it go to waste, they considered distilling it and subsequently
sent it to the local distiller, turning it into gin - Redheads
Reborn Gin specifically.
The result is distinctly jumpier with orange peel citrus notes
and a hint of cassia and vanilla from the barrel maturation. It
has a smooth and rounded mouthfeel with botanicals at the
forefront followed by a woody presence.
THE NEW LMO IS READY
FOR BUSINESS
UTOPIA Gaming Systems has
announced its Global Gaming System
has been approved for use in the
Queensland market. This is the first new
monitoring system in Queensland in
more than two decades.
“The OLGR approval process has
been thorough and receiving the final
approval was a huge milestone,” said
Alan Townsend, General Manager
UTOPIA Gaming Systems. “It is a big
tick for the integrity of our system
and will give comfort to our potential
customers.”
While the features and functionality
are important, the role of the LMO is
much more than just a gaming system.
UTOPIA understands the importance of
quality service and maintenance.
UTOPIA has more gaming systems
in venues across the county than
any other supplier. “While we may be
relatively new in Queensland we are a
serious alternative,” said Alan.
To find out more or to register your
interest, visit utopiagaming.com.au
MORE SPORT AND MORE OPTIONS IN 2021
Queensland hotels are set to have another means to stream
sport in 2021. Late last year the Nine-owned Stan announced
it would be launching Stan Sport, a live and on-demand sports
streaming service.
A date for the launch has not been confirmed, however, given
the fact Stan Sport has secured a new three-year partnership
with Rugby Australia worth $100m it is anticipated it will launch
by the start of the Super Rugby season. It is scheduled to kick
off on 19 February.
Premier rugby matches like The Bledisloe Cup, The Rugby
Championship and other Wallabies tests will also be streamed
on the service.
And it is not only Rugby that will be streamed with both Nine
and Stan Sport confirming they have secured the rights to
Wimbledon and Roland Garros, two of the tennis’ Grand Slam
tournaments.
Other sporting partnerships are expected to be announced in
the not-too-distant future.
QHA REVIEW | 15

NEWS
THE PRODIGAL BEER
FOSTER’S HAS RETURNED
Australia’s most famous beer, Foster’s, is returning to
its mother country after a long hiatus from our store
shelves in preferences of overseas markets where it
was promoted as Australia’s drink of choice.
It was also the second most popular beer of choice in
the UK despite being brewed in Manchester; and the
brand’s advertising continued to market the beer with
Aussie accents, sunshine and beaches topped off with
a “here’s to a bonza weekend” slogan.
Little did the UK, Europe, and the USA know Foster’s
was only available on tap at 10 venues across
Australia in 2015. More popular and famous overseas
than in its country of origin, the beer’s 132-year-old
international history dates back to 1888 with two Irish-
American brothers who started their brewing careers
in Melbourne. In 1971, a debut campaign featuring
Barry Humphries cemented its place in the brewing
industry when it was described as “Australian for
beer”. Later, Australia’s acting export, Paul Hogan,
known for his role in Crocodile Dundee was promoting
his homeland across American television with a series
of commercials promoting the beer.
The brand is not only looking to make a comeback
in Australia, it is set to relaunch by increasing its
production in Melbourne by 300%. Brewer, Carlton
United Breweries will offer a 30-pack carton of the pale
lager for $53 compared to its own Victoria Bitter which
retails at $59.99 and hopes its popularity on home soil
will grow.
“The COVID-19 pandemic has led Aussies to embrace
nostalgia and yearn for simpler times,” CUB head of
classic brands, Hayden Turner said.
However, with Australia’s craft beer industry now worth
over $800m having grown 6.2% from 2015-2020, the
popularity of mainstream beer has declined. According
to Ibis World Australia’s beer manufacturing industry as
a whole had declined 1.8% in that same period, and
attributed the decline to consumers choosing highpriced
premium craft beer to mainstream traditionals.
The beer that was iconic in Australia until the late
1970s, will play into the resurgence of nostalgia
which has been successful for CUB in previous years,
where it promoted merchandise for Victoria Bitter and
Melbourne Bitter.
Jack Stutfield, art director at Mr Simple, the clothing
label that produced the Melbourne Bitter line said
that while many consumers would never have drunk
from the Melbourne Bitter cans in the 1970s, the
merchandise had been very popular as there was a
growing trend among young people towards vintage
Australiana.
“It went gangbusters – it sold out in a day, especially
not being able to travel, people were really supporting
more Australian stuff,” Mr Sutfield said.
QHA REVIEW | 16
THE BRAND IS NOT ONLY LOOKING TO
MAKE A COMEBACK IN AUSTRALIA, IT IS
SET TO RELAUNCH BY INCREASING ITS
PRODUCTION IN MELBOURNE BY 300%.

MAKE YOUR
VENUE THE HOME
OF U.S. SPORTS!
SKY Sports 1
NFL RedZone + 24/7 NFL channel
SKY Sports 2
24/7 NBA TV
SKY Sports 3
24/7 MLB Network
Tune in today, only at TAB.
Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858
www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au. Think of the people who need your support. Gamble Responsibly.

LATEST & GREATEST
QHA REVIEW | 18
AS JANUARY ROLLS AROUND THERE IS ALWAYS A
HOST OF PREDICTIONS AS TO WHAT THE FOOD AND
DRINK TRENDS WILL BE FOR THE YEAR AHEAD.
WE CONSIDERED THEM ALL AND HAVE COME UP
WITH OUR OWN. HERE’S OUR TOP TWELVE IN NO
PARTICULAR ORDER (AND WE DO CONFESS WE ARE
PRONE TO BIAS).
SWEET AND SPICY
Many Queenslanders love food packed with spice, and
many have a sweet tooth. So this trend which sees the
two melded together will surely take hold. One product
in particular that caught our eye is hot honey! This
sweet sauce is infused with chillies and is reportedly
magnificent on waffles and even cocktails. Yum.
DONUTS STILL
Thank goodness. Who in their right mind doesn’t like
donuts and this year we expect them to get even
fancier and more creative. Booze infused, special
sprinkles, super colourful and flavour-packed fillings
and icing will be all the rage.
&
2021 FOOD
LESS SWEET SWEETS
Less sugar, less sweetness and hits of bitterness.
That’s what we predict for dessert menus this year.
We’re expecting salty flavours, dark bitter chocolate,
ginger and green tea ice cream flavours to come to the
fore.
JIVE JERKY
Everything is soon to be served up jerky-style including
fruit and vegetables. It has become a new shelf-stable
means of enjoying a myriad of foods. The produce is
dried at peak freshness to preserve nutrients and is
spiced with finishes like chili and even cacao drizzle.
CHANGE FOR CHICKPEA
Expect a whole new line of products to feature
chickpea beyond just hummus. Rich in fiber and
protein, chickpeas are the new cauliflower. Think:
chickpea flour, chickpea tofu, and even chickpea
cereal.
IDOL ALCOHOL
We mentioned it last edition. Seemingly every
known celebrity of the silver screen and on Spotify
are launching their own brand of tequila, gin, wine
or champagne and the trend will only continue
throughout 2021.

LATEST & GREATEST
DRINK TRENDS
MILKIN’ IT
Go into any food cafe nowadays and there’s a variety
of ‘traditional’ milks for your special cup of joe ranging
from the stock standard to old school style with the
cream-on-top, Guernsey, Jersey, organic, lactosefree
and goat. Then there’s all the plant-based variety
that are growing by the second from soy to almond,
macadamia, pistachio, oat, rice, coconut and even
hemp! (We still probably left out another 20 or so)
WELL-BEING EAT TREATS
Those superfoods will continue being super popular
and super good for us along with probiotics, broths
and sauerkrauts. Ingredients like vitamin C and
adaptogens are also being added to the mix to
support the immune system and help our level
headedness. Admittedly we'd never heard of that
term before but an adaptogen is a natural substance
considered to help the body adapt to stress.
STRIKING OIL
Olive oil has always been the classic for cooking but
there’s a growing list of other healthy alternatives
from canola to avocado, coconut, sunflower and
now walnut and pumpkin seed oil. All can be used in
cooking, salad dressings, dips and in marinade bases.
UPCYCLED FOODS
We loved this idea when we first
came across it back in 2017
and hope it truly takes hold in
Queensland this year. The trend
is upcycled foods – the use of
neglected, underused or waste
by-products of food and drink
production. The one we are
praying to come to the market
is granola bars made from spent
grain used in beer production.
KOMBUCHA WITH A KICK
Who would have thought something that contains
a thing called ‘scobi’ could prove so popular but
demand for kombucha continues to grow and we
expect the alcoholic variety to kick-on. Our health
conscious society is looking for more responsible ways
to imbibe alcohol and this one is even gluten-free and
bubbly.
PERFECT PAIRING
Pairing fruits with trending botanicals is another
trend we foresee continuing and growing in 2021.
Innovative botanical and fruit flavour profiles will be
all the rage with taste combinations like raspberry
rose, watermelon mint, lavender lemonade, peach
elderflower and citrus hibiscus. They sound so cool
you just have to try them. Expect them in everything
from seltzers through to icecream.
QHA REVIEW | 19

LATEST & GREATEST
THE GINNOVATION OF REPURPOSED BEER
QHA REVIEW | 20
IT’S FAIR TO SAY COVID-19 ROCKED THE
FOUNDATIONS OF ANY PLANS THAT WERE
SCHEDULED FOR 2020, AND THAT INCLUDED
JAPAN’S SUMMER OLYMPICS WHICH WAS DUE
TO BE HOSTED IN THE COUNTRY’S CAPITAL CITY OF
TOKYO LAST YEAR.
As the pandemic gripped the world, we saw the
postponement of the 2020 Olympics which also
meant a deferral of about 40 million tourists whose
business was eagerly anticipated. However the
Japanese are known for their innovation, and last year
that trait came to the fore.
According to Bloomberg, Japan’s economy was
battling, particularly the hospitality industry where
bars and restaurants suffered a significant reduction in
business, and where beer sales dropped 26 per cent
in the first six months of 2020.
For small and artisanal breweries, the reduced number
of patrons and cancellation of export orders, resulted
not only in a slump in business, but also a stockpile of
unsold and spoiling beer, whose shelf life is generally
between four to six months.
Kiuchi Brewery’s head distiller, Isamu Yoneda said the
solution to the company’s unsold beer was to turn it
into another type of alcoholic beverage.
Kiuchi Brewery launched its "Save Beer Spirits"
campaign in April at its Tokyo distillery, offering local
bars and breweries the chance to turn unused beer
into gin — a product without an expiration date.
Mr Yoneda said turning beer into spirits wasn’t
a new concept, in fact Kiuchi Brewery had used
beer to make plum wine liqueur for years, and had
experimented with gin liqueurs in the past.
Most gins are made with a base of grains like barley,
rye or wheat, which are fermented into a mash, then
distilled into a high-proof "neutral" spirit. The neutral
spirit is then distilled a second time with juniper berries
and other botanicals, to add flavour.
In the beer to gin distillation, the beer replaces the
neutral spirit, skipping the mash and fermentation
process, and jumping straight to distillation.
“Kiuchi Brewery asked participating bars to send in a
minimum of 20 liters of unused beer, which would be
sent back as gin,” Mr Yoneda said.
Kiuchi can produce eight liters of gin from every 100
liters of beer. The brewer then sends a standard 750ml
bottle of gin or sparkling gin cocktail wether in cans or
kegs, back to the bars.
The beer-based gin can offer a bitter taste, but
in addition to juniper berries, Kiuchi uses sansho
peppers, lemons and mikan (Japanese oranges), to
help "balance out the bitterness" with "citrusy notes."

LATEST & GREATEST
"In these troublesome times, it is our responsibility to
offer this service to everyone," Mr Yoneda said.
"Most importantly, we want to keep the breweries and
bar community alive."
Another company practicing sustainability was The
Ethical Spirits & Co which was founded in February
2020 to help sake distillers turn leftover sake into new
spirits and then turned its talent to beer.
According to co-founder Chikara Ono, beer sales
plummeted during the pandemic which led the
company to explore other options including new
recipes to make gin from beer.
The Ethical Spirits & Co received a donation in May
2020 of 20,000 litres of expiring Budweiser from
drinks giant, AB InBev, who like many beverage
companies, had a surplus of stock due to a drop in
beer sales. The innovative and ethical company used
that beer to create 4,500 bottles of gin.
"We had a problem of excess inventory and Ethical
Spirits had the knowledge and the right ethos to
create a product that we mutually thought would be a
positive impact," AB InBev Japan head of marketing,
Takahiro Shimada said.
The beer-based gin initiatives have tapped into an
emerging market in Japan where the country’s first
dedicated gin distillery opened just four years ago in
Kyoto. However, its gin market is already estimated to
be worth US$209 million with an expected growth rate
of 4.4 per cent annually over the next three years.
Japanese drink giants such as Suntory and Nikka,
have helped launch Japanese craft gin onto the
international stage offering gin sodas and ready-todrink
canned cocktails, thus providing an opportunity
for creative spirit producers to sustainably reuse
surplus drink stock, according to Mr Ono.
"If you can essentially use unused or remaining
ingredients to create something special and something
premium, that's great. It follows with our vision of
trying to achieve a sustainable, circular economy," Mr
Ono said.
QHA REVIEW | 21

FEATURE
LAGER LOVERS
QHA REVIEW | 22
PASSION, ENERGY AND AN EXCITEMENT FOR THE FUTURE ARE THREE
KEY ELEMENTS THAT STAY WITH YOU AFTER MEETING HEADS OF NOOSA
BREWING CO DIRECTORS CRAIG AND LANCE MASTERTON.

FEATURE
QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
The brothers behind one of Queensland’s brewing
success stories are riding hard on the edge of a
craft brewing wave that is sweeping the nation.
Having spent 12 years mastering their craft,
working as stock traders by day and home
brewers at night, they decided to go all in on the
beer.
“We wanted to have something we could do
ourselves – something that we could sink our
teeth into. Trading is a bit isolated,” Craig said.
He said demand for Lance’s home brew among
their friends had helped to guide their final
decision to go with beer.
Investing heavily, they upped stumps from
Brisbane and moved to Noosa to build a brewery
on a greenfield site just 15 minutes away from
world-renowned Hastings Street and Main Beach.
Fair to say that in the two years since their first
keg came off the line in October 2018 they haven’t
seen as much of the beach as you’d imagine.
They researched hard and searched for a brewing
set up that best suited their style of beer – settling
on a German product they imported specifically
for Noosa.
...ANOTHER
INNOVATION BORN OUT
OF EXPERIMENTATION
HAS BEEN THE LAUNCH
OF HOP VALLEY H2O,
A HOP-INFUSED
SPARKLING WATER
WITH ZERO SUGAR AND
ZERO ALCOHOL.

FEATURE
Applying the recipes they’d perfected on their own
miniature, 50 litre brewing set up to the larger scale
production took some finessing, but it wasn’t long
before the product was where they wanted it – and it
seems they weren’t alone.
Heads of Noosa Brewing Co has made a name for
itself as a brewery – particularly for their popular
Japanese Lager which was first poured off the tap at
Moto Bar at Noosa Heads in late 2018 and has since
become popular at many venues on the Sunshine
Coast. The beer debuted at number 45 on the GABS
Hottest 100 Aussie Craft Beers in 2019 – and was
number one in the pale lager category.
The brewery itself has evolved over time with The
Tap Room venue opening at the front of the business
in February 2019 serving up cold beers and hot
snacks from Wednesday to Sunday each week.
Heads of Noosa now has 15 employees across a
mix of full and part-time roles and Craig and Lance
are already talking about bringing in more equipment
to be able to keep up with demand.
Craig said with their current set up at the 1700sqm
factory they can produce 1 to 1.2 million litres a year
with the infrastructure already there to enable more
conditioning tanks to be added quickly.
QHA REVIEW | 25

QHA REVIEW | 26
FEATURE

FEATURE
...WITH THEIR CURRENT SET UP AT THE 1700SQM FACTORY THEY CAN PRODUCE 1 TO 1.2 MILLION LITRES
A YEAR WITH THE INFRASTRUCTURE ALREADY THERE TO ENABLE MORE CONDITIONING TANKS TO BE
ADDED QUICKLY.
Lance said the Japanese Lager (4.5%) was born of
the brothers’ own love of the clean, fresh flavours of
lager style beer.
The award-winning beer features a unique mixture
of malts that includes product from the Queensland
and New South Wales border area.
It is fermented colder and brewed longer than other
styles of beer in order to achieve the flavour profile
and the clean and crisp mouthfeel that Lance, as
Head Brewer, is aiming for from the brew.
Other beers from the brewery include the 5.8%
Bock - described as a bold and malty beer made
from a blend of six different malts offering strong
caramel notes and a subtle “roastiness” without the
usual hop overload of a bigger beer. There is also
a popular mid-strength Lager 3.5 (3.5%) which has
been filtered, making it easier on the eye and the
palate.
The brothers said they had worked hard to develop
a quality range of core products and were now
experimenting with seasonal beers such as the
Summer Dusk 4.8% amber lager which they have
described as being “inspired by beautiful summer
evenings in our backyard of Noosa, where the sky
explodes with colour.”
QHA REVIEW | 27

FEATURE
Craig Masterton
Another innovation born out of experimentation
has been the launch of Hop Valley H2O, a hopinfused
sparkling water with zero sugar and zero
alcohol.
While 2020 has made life more challenging for
the team, both at The Tap Room and with venues
carrying their beer on tap shutting for a while,
they have seen an increase in the retail demand
for their product both online and in major retailers
across the country as consumers have started to
seek out independent craft beers to try.
Craig said they were starting to see more interest
from interstate as people who had travelled to
the Sunshine Coast and tried the beer then went
hunting for it when they arrived back home.
For the Masterton brothers, when asked, what
they hoped the brewery would become known
for?
“Just exceptional beer.”
Heads of Noosa Brewery is at 85 Rene
St, Noosaville, Qld. Find them online at
headsofnoosa.com.au or phone 1300 143 237.
C
M
Y
CM
MY
CY
CMY
K
CRAIG SAID THEY WERE STARTING TO SEE MORE
INTEREST FROM INTERSTATE AS PEOPLE WHO HAD
TRAVELLED TO THE SUNSHINE COAST AND TRIED
THE BEER THEN WENT HUNTING FOR IT WHEN THEY
ARRIVED BACK HOME.
Lance Masterton
QHA REVIEW | 28

MASTERING THE ELEMENTS
Airex’s extensive range of refrigeration and
display products, exclusive to Stoddart, has
been designed and tested in Australia to master
the elements of its diverse climate.
Airex’s innovative and sleek line-up will fit
seamlessly into any commercial setting, in retail,
commercial kitchens, cafés, in either front or
back of house applications.
DESIGNED AND ENGINEERED
IN AUSTRALIA TO MEET
AUSTRALIAN STANDARDS
Providing outstanding food safety standards,
hygiene and high-quality components, Airex
sets a new standard for refrigeration and
display within the food service market.

ATTORNEY GENERAL The Hon. Shannon Fentiman
CONNECTING WITH INDUSTRY MEMBERS
As the new Attorney-General and Minister for Justice,
Minister for Women and Minister for the Prevention of
Domestic and Family Violence, I now have the great
privilege of being able to work with and help steer
Queensland’s liquor and gaming industries forward.
Part of that is to connect with as many industry
members as possible, and to learn more about the work
you do.
WITH A NEW YEAR, AND A NEW ATTORNEY-GENERAL,
COMES THE OPPORTUNITY FOR FEEDBACK. I
ENCOURAGE HOTELIERS TO TALK TO THEIR QHA
REPRESENTATIVES SO THEY MAY BE ABLE TO SHARE
ANY FEEDBACK OR CONCERNS WITH ME.
The events of 2020 are some that none of us could
have ever predicted. As we start 2021, we bring with
us greater resilience and a heightened awareness of the
importance of protecting the Queensland community.
Things look different but with the measures we have in
place, coupled with the commitment of our licensees,
we are well prepared for any upcoming challenges we
may face. And we will face them together.
While we’ve experienced unprecedented hardship,
there are also plenty of positives that have come from
last year. When I was the Minister for Small Business
during the global pandemic, it was important to keep
Queensland moving, to keep Queenslanders working
and the Palaszczuk Government knew in order to do
this, we had to support our businesses.
Some notable mentions include:
• Working with the hotel industry more closely than
ever to navigate our way through easing, and
continuously evolving COVID-19 restrictions;
• Providing support and relief for struggling
businesses including waiving 2020-21 liquor
licensing fees for current licensees as at 30 June
2020, payroll tax relief, free training for businesses
and their employees, small business grants, no
interest loans and energy rebates;
• Continuing to actively help protect Queenslanders
from gambling-related harm with support for
Gambling Help and regular tips and messages from
the Office of Liquor and Gaming Regulation.
I congratulate you for your ongoing work and
dedication to your business and those you serve, and
your incredible efforts in 2020. Throughout this time,
you remained vigilant, assertive and open – traits I’m
incredibly proud to know are embedded in our hotels
across Queensland.
I also take the opportunity to thank the QHA along with
other peak bodies for their support in helping to deliver
a COVID Safe Plan for your industry.
With a new year, and a new Attorney-General, comes
the opportunity for feedback. I encourage hoteliers to
talk to their QHA representatives so they may be able to
share any feedback or concerns with me.
Again, I look forward to working with industry
associations and licensees this year, in what I know will
be a productive and successful year for our hospitality
sector.
All the best.
QHA REVIEW | 30

HAVE A COLD ONE.
DON’T BE ONE.
WE’RE A
V E N U E
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au

OLGR
with Victoria Thomson
MESSAGE FROM THE COMMISSIONER
FOR LIQUOR AND GAMING
QHA REVIEW | 32
In Queensland we’re fairly resilient to the impact
of situational crises like natural disasters however,
COVID-19 is no ordinary disruption and remains highly
unpredictable.
As 2021 begins, the Office of Liquor and Gaming
Regulation (OLGR) remains committed to the wellbeing
of our community and the economic recovery of
businesses.
Compliance with your COVID Safe Industry Plan
is vital to Queensland’s COVID-19 defence and
protecting your workers and patrons from the risk of
exposure. Please remain vigilant, critically review the
implementation of your COVID safe practices, look for
weaknesses in your systems, and adjust your controls
as necessary.
Beyond COVID-19, the Queensland Government
made a number of industry relevant election
commitments for this term, including:
• examining the efficacy of introducing a regulatory
framework governing online alcohol sales and
deliveries
• considering whether it is feasible to implement
monthly instalments for liquor licence fees
• working with licensed venues to develop viable
options for transitioning to safe cashless gaming
payment methods
• further developing and implementing gambling
harm minimisation measures.
Late last year, the Premier gave her approval for
OLGR to consult publicly on a draft Gambling
Harm Minimisation Plan for Queensland 2021-
2025. The Plan was informed by consultation with
the Responsible Gambling Advisory Committee (a
Ministerial advisory committee), peak industry bodies,
Gambling Help counselling services, the community
sector and people with lived experience of gambling.
It promotes a shared commitment from industry,
community and Government through a partnership
approach built around four pillars:
• leadership and culture
• technology and the environment
• public health approach
• regulatory frameworks
Your association, as well as representatives from
a broad range of gaming, hospitality, health and
community sectors have been invited to comment and
contribute.
I look forward to reporting back on feedback and final
content in the next edition.
Easter trading
Be sure to familiarise yourself with the guidelines for
trading over the Easter holidays.
Office of Liquor and Gaming Regulation (OLGR)
compliance officers will be out and about during these
times and they wish to remind you that penalties can
apply to licensees who breach the Liquor Act 1992.
At Easter, alcohol service and gaming operations
must cease at midnight on Good Friday eve (Thursday
1 April 2021). For regulated premises, although we
encourage you to do so, you are not required to scan
patrons’ ID from 10pm until close at midnight on
Thursday night.
On Good Friday (2 April 2021), you can sell or supply
alcohol from 10am to midnight only in conjunction with
a meal (in a part of the premises ordinarily set aside for
dining if the meal is prepared, served and intended to
be eaten on the premises) and patrons can purchase
alcohol for up to one hour before their meal, while
eating and for one hour after finishing their meal.
Selling takeaway alcohol, or providing gaming services,
or providing adult entertainment, are not permitted on
Good Friday.

Victoria Thomson OLGR
On Easter Sunday and Monday (4-5 April 2021) you
can trade at your usual approved trading hours.
Easter time can also mean increased patronage at
some licensed venues. Please remind your staff to be
vigilant with checking ID.
New online hub to improve application process
Our focus across Liquor and Gaming remains on
developing ways to optimise the experience you have
with us.
We have launched a new online services hub to do
just that – improve how you lodge and renew individual
licence applications.
The hub will streamline the way you submit and pay for
your individual licence applications and renewals. We
are already seeing results in reduced processing times
for applications.
It’s easy to use, and you’ll have the option to set up
a Queensland Government (QGov) account that will
confirm your identity and prepopulate your application
form. This means you will no longer need to provide ID
when renewing your licence.
You can now lodge most individual licence applications
or renewals via the Liquor Gaming and Fair Trading
Online Services Hub at https://portal.lgft.justice.qld.
gov.au
This includes new individual licence applications for:
• liquor approved managers
• key monitoring employees
• gaming repairers
• gaming nominees
• wagering key people
• keno employees
• lottery key people
And individual licence renewals for:
• liquor approved managers
• key monitoring employees
• gaming repairers
• gaming nominees.
It’s easy to navigate – simply select the form you want
to use from the tiles on the hub to start the process.
To check the steps to get started go to www.business.
qld.gov.au/liquor-gaming and search for ‘Managing
liquor and gaming individual licences online’.
See you at AHG Expo 2021
Here at the Office of Liquor and Gaming Regulation
(OLGR) we’re looking forward to the return of the
Australasia Hospitality and Gaming (AHG) Expo in
March 2021.
As usual, the AHG Expo provides an excellent
opportunity for hospitality and gaming industry
representatives to come together to learn more about
the latest in gaming products, entertainment, food
and beverage, technology, construction, education,
furniture and innovative design.
The AHG Expo is on 10 and 11 March 2021, at the
Brisbane Convention & Exhibition Centre (BCEC) and
will attract well over 4000 hospitality buyers and more
than 200 exhibitor companies from all over Australia.
After the 2020 event was cancelled due to the
pandemic, we’re hoping a big roll up of industry
representatives will attend in 2021. Our highly
knowledgeable and experienced staff will be there and
on hand to answer any questions. Come over to stand
182 and say “hi”.
For more information visit www.ahgexpo.com
Time to review your venue signage
Have you updated your compliance signage lately?
Outdated signs should be replaced with fine amounts
current as at 1 July 2020.
Check out the latest compliance signage for gambling
providers and licensed venues for you to download,
print and display at your licensed premises.
QHA REVIEW | 33

QHA REVIEW | 34
INSIGHTS

INSIGHTS
CELEBRATING
50 YEARS
The year was 1971, and sleepy beachside villages
along the Australian coastline were synonymous with
images of old Holden Kingswood wagons topped
with surfboards while surfers checked the waves at
dawn.
Beach breaks north of Brisbane on the Sunshine
Coast, were hidden gems among the locals and
coastal suburbs were dotted with fibro beach shacks
which were walking distance to the beach, and
where ocean views were still a possibility.
In November 1971, the seaside village of Marcoola
welcomed one of the first high rise buildings to
feature along the beautiful beachfront, and its
location between the beach and the nearby airport
was the inspiration for its name, which at the time
was Surfair International Hotel.
QHA REVIEW | 35

INSIGHTS
QHA REVIEW | 36
Today, Surfair Beach Hotel as it is now known, is still
an icon to the Sunshine Coast and more significantly
to Marcoola which has managed to maintain its
laidback village-style atmosphere over the past 50
years thanks to its quiet position away from busier
tourist-filled neighbours of Mooloolaba and Noosa.
The hotel’s five-decade longevity can be attributed
to its enviable position, right on the beachfront,
where the hotel offers its patrons an experience like
no other. Whether it’s a bet and a beer, a surf and
swim followed by breakfast or a Sunday session with
cocktails listening to the sound of the beach, Surfair
is a multi-faceted venue that meets the needs of
many.
When its doors first opened in 1971, Surfair
celebrated with a three-day event to commemorate
the special day, and celebrating 50 years this year,
the family-owned and operated venue will take
inspiration from the hotel’s original opening to
celebrate its semi-centennial.
“We’re planning to celebrate by doing something
inspired by when Surfair was originally opened,”
Surfair Beach Hotel Managing Director, Tony
Scanlon said.
“That was a three-day opening event that included a
variety of festivities across the three days including
a formal dinner and really just celebrating all things
Surfair. So we’ll do something that relates back to
the history of the venue, because obviously Surfair
has a great name for having iconic Australian bands
that played here over many years,” Tony added.

INSIGHTS
2021
SURFAIR
BEACH HOTEL
Known as the place to watch a live band, Surfair
became famous on the Sunshine Coast as a live
music venue, particularly throughout the 1980s
hosting bands such as Cold Chisel, Midnight Oil,
Hunters and Collectors, Hoodoo Gurus, Skyhooks,
Mental As Anything, Rose Tattoo, The Angels, The
Radiators, Mondo Rock, INXS and more.
Despite no longer showcasing the great hair bands
of the eighties at their venue, Tony said Surfair still
offered patrons live music on Friday nights in the
sports bar area, as well as karaoke and DJs on
Saturday nights.
It was seven years ago that Suncoast Pub Group
purchased Surfair Beach Hotel, and it was an eager
vision of its possibilities the hotel presented that
inspired the purchase. With a view to returning the
hotel to its historical roots by becoming an exciting
venue for both locals and holiday makers, Surfair
has undergone an incredible transformation to
embrace its relaxed coastal vibe that is synonymous
with Marcoola.
“Ultimately we had a different vision for the hotel. We
thought the location was exceptional and it had a lot
of potential in terms of the growth in the area and
being close to the newly expanded airport, so we
came in and deployed a major capital expenditure
project across three stages,” Tony explained.
“We basically put together a program to bring Surfair
back to the exceptional venue, which was warranted
in this outstanding location - right on the beach. We
felt that it needed a lot of love and attention to bring
it back to its glory days.
“So when we purchased the hotel and then the
conference centre, we bought it with a view of
improving it by investing in some major capital
works right across the venue to bring it back to life,”
Tony said.
QHA REVIEW | 37

INSIGHTS
Apollo Building Group completed the most recent
renovation which was carried out in February 2020
and Cayas Architects was engaged to design the
interior of the hotel as it had previously designed
the full renovation of the sports bar and gaming
lounge in 2017. The architect’s brief was to design
something similar to that renovation, yet with its own
identity.
“We engaged Cayas to design the Garden Bar
and Bistro so the design flowed throughout the
whole venue. We wanted to showcase a relaxed
coastal vibe where people could have a cocktail,
be comfortable just having some drinks, enjoy an
alfresco lunch or get married here and stay for
the entire weekend with their guests, enjoying the
ceremony, reception and the recovery breakfast all
at the one venue,” Tony said.
With beautiful tropical wallpaper prints, indoor
plants, feature timber-clad ceilings and rattan
lampshades, the latest renovation represents a true
reflection of Surfair’s unique position of coastal
meets tropical. Huge doors and full-height gasstrut
windows open out to tropical gardens that are
dotted with pandanus trees surrounding the resort
pool of neighbouring Ramada by Wyndham.
QHA REVIEW | 38

INSIGHTS
“We wanted to be able to view all those
surroundings from inside the Garden Bistro, and this
was one of the key design features of the renovation.
We removed the existing bar area that had been
blocking the relaxing pool-side view, which not
only gave this space back to our patrons to enjoy,
but had the added bonus of being much more
serviceable for our staff,” Tony said.
“The way that Cayas designed the new seating area
overlooking the resort pool has allowed for more
natural light to come in and it is now an airy and
spacious dining area with more seating in both the
indoor and outdoor dining spaces,” Tony added.
“WE ENGAGED CAYAS TO DESIGN THE GARDEN
BAR AND BISTRO SO THE DESIGN FLOWED
THROUGHOUT THE WHOLE VENUE. WE WANTED
TO SHOWCASE A RELAXED COASTAL VIBE
WHERE PEOPLE COULD HAVE A COCKTAIL...”
QHA REVIEW | 39

INSIGHTS
QHA REVIEW | 40
Location is undoubtedly Surfair’s main attraction,
but it’s relationship with its neighbour, Ramada by
Wyndham means a symbiotic patronage is mutually
beneficial.
“We partner with Ramada and work really closely
with them, particularly for special events such as
weddings and conferences, as they provide our
guests with the accommodation component and
we provide the venue space, food and beverage -
everything under the one roof,” Tony said.
“We also have a dedicated team of wedding and
event planners to assist our guests from the very
start of the all-important planning stage and then
they are right there for the whole duration of the
event,” Tony added.
“Surfair is an iconic venue and its location is the real
point of difference from other hotels and conference
venues here on the Sunshine Coast. The quality
facilities that we have established here; everything
from the exceptional sports bar, our beautiful new
Garden Bar and Bistro flowing on to our refurbished
weddings, conference and events centre - we really
are a diverse venue, located right on the patrolled
beach.
“This business is about our five different channels,
we have a retail shop directly across the road; we
have our sports bar; gaming lounge; we’ve got a
garden bar and bistro and we’ve got the weddings,
conference and events centre as well. All in one
location, centrally located on beautiful Marcoola
beach,” Tony said.
Over the decades Surfair has been and continues to
be a popular destination for beachfront weddings.
Thanks to its idyllic location right on the beach,
as well as the adjacent accommodation offering
with Ramada and other quality accommodation
providers offering over 1,000 beds across the
Marcoola strip, Surfair offers the perfect package
for a destination wedding, right from the ceremony
through to the dinner reception.

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“We have a diverse range of patrons here, for
example there are people who just want to
come in for a beer and a bet as we have a great
TAB in the sports bar with a wonderful range of
TV’s showcasing a variety of sports from UFC
through to surfing. In addition to those patrons
we have corporate clients here for business
conferencing, there are people who come here for
a leisurely lunch and then very, very importantly we
have a really good local client base as well.”
Surfair is in the business of offering patrons an
experience that blends seamlessly with their coastal
lifestyle; with a bike path along the beachfront,
patrons often ride to the venue from as far away as
Coolum, Twin Waters and Mudjimba. Patrons can
stop at Surfair, have a swim in the ocean and finish
with an espresso and breakfast, stay for lunch or
enjoy cocktails at sunset.
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SUPERANNUATION
with Brendan O’Farrell
CRISIS MAKES WORKERS MORE
FINANCIALLY CONSCIOUS
After the events of 2020, it’s evident that many
Australians have become more financially conscious.
A recent survey by the comparison service, Compare
the Market found that accommodation and hospitality
workers scored 51 out of 100 in its Financial
Consciousness Index, an increase on previous
years*. According to Compare the Market, this score
demonstrates that workers in the industry have
become more conscious of their financial position,
their ability to change it and their willingness to better
their situation.
Statistics from the Australian Bureau of Statistics mirror
the findings. Recent falls in retail turnover demonstrate
that most consumers are prioritising saving money
over spending it^.
At Intrust Super, we’d like to do everything we can
to support those hospitality workers who are keen to
make financial improvements.
We’ve been rolling out a new program to members
and their employers to address these needs.
Thankfully, now that the pandemic is coming under
control, industry events are back up and running.
These are another channel for us to get this positive
message out.
At this year’s AHG Expo, we’ll be talking to attendees
about our Service Program, designed to help their
staff maximise their financial health while integrating
seamlessly into workplaces. The program consists of
multiple components and is fully customisable. These
components include our “Super Pop-up” financial
wellness program, lunchroom “Super Kiosks”, “Super
AT THIS YEAR’S AHG EXPO, WE’LL BE TALKING
TO ATTENDEES ABOUT OUR SERVICE PROGRAM,
DESIGNED TO HELP THEIR STAFF MAXIMISE
THEIR FINANCIAL HEALTH WHILE INTEGRATING
SEAMLESSLY INTO WORKPLACES.
Made to Order” sessions for kitchen staff and oneon-one
“Super Health Checks”. Our Relationship
Managers will tailor a program that bust suits the
needs of large or small businesses.
If you’d like to find out more about how our Service
Program can help your staff become more financially
savvy, have a chat to the team at our stand at the
AHG Expo. We hope to see you there! You can also
get in contact with your local Relationship Manager –
just visit intrust.com.au/your-team or email
service@intrust.com.au.
*Source: Compare the Market’s Financial Consciousness Index,
2020
^Australian Bureau of Statistics, Retail turnover down 1.1% in
September, November 2020
QHA REVIEW | 42
The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.
The information contained in this document and the services referred to are of a general nature only, and does not take into account your
individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your
own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001
360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence
No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439
Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned
subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN:
36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.1

IGT & QHA GOLF DAY
MONDAY 15TH MARCH
MAROOCHY RIVER GOLF CLUB
SUNSHINE COAST
ENQUIRIES TO
phone (07) 3221 6999 | email rsvp@qha.org.au | web qha.org.au

LEGAL MATTERS with Curt Schatz
QR CODES: FRIEND OR FOE?
QHA REVIEW | 44
Shortly after pubs and hotels reopened in mid-2020
and COVID-19 contact tracing requirements were
introduced, it was widely acknowledged that paperbased
contact tracing registers were problematic
insofar as maintaining the customers’ privacy. The
main concern was that it would be easy for someone
to photograph paper-based registers containing the
contact details of other patrons.
Enter the QR Code – the ‘matrix barcode’ that, prior
to 2020, was widely known as an obsolete marketing
gimmick of the past. But the QR Code has certainly
made a comeback in recent months. The little black
square can be seen at almost every hospitality venue
across Queensland. Scanning the code and entering
our contact details upon entry has become part of
the ‘new normal’. And while it is truly incredible how
quickly hospitality operators shifted from paperbased
contract tracing to electronic sign-in registers,
the speedy transition has left some venues at risk of
privacy breaches.
It has led some businesses to believe that merely
switching to electronic sign-in registers is enough
to secure the privacy of their customers. 1 However,
hotel operators with an annual turnover of $3 million
or more must also comply with the Australian
Privacy Principles (APPs) set out in the Privacy Act
1988 (Cth) (Privacy Act).
What records do you need, and what can you use
them for?
Queensland’s Public Health Directions require
pubs and hotels to keep contact tracing records
consisting of patrons’ full names, phone numbers,
email or residential addresses, and date and time of
patronage. These records must be kept for at least
30 days and should be deleted after no more than
56 days.
IT HAS LED SOME BUSINESSES TO BELIEVE THAT
MERELY SWITCHING TO ELECTRONIC SIGN-IN
REGISTERS IS ENOUGH TO SECURE THE PRIVACY
OF THEIR CUSTOMERS.
Ideally, venues should avoid recording anything
more than these minimum details. For example,
I have seen some check-in systems include a
declaration from patrons that “I am not experiencing
any symptoms of COVID-19”. Under the Privacy Act,
such declarations as to a person’s health require
more sensitive treatment than other contact details,
and should only be collected to the extent it is
reasonably necessary for preventing or controlling
the risk of COVID-19 at your venue.
If asking patrons to make a health declaration such
as the above, it is important to understand why you
are doing so, and how and why you intend to use
this information in future. I suspect many venues ask
patrons for such declarations because they think it
necessary to comply with the COVID Industry Plan.
However, the Industry Plan merely requires you
to warn patrons not to enter the venue if they are
experiencing symptoms, which can be achieved by
warnings posted on your sign-in page or throughout
your venue; there is no need for patrons to declare
their good health.
If you intend to produce patron health declarations
in the event that you are called on by the authorities
to turn over your contact tracing records, then you
should specifically inform patrons of this and request
their consent. Without clear consent, you risk being
in breach of the Privacy Act if you later disclose the
information to another person, including the health
authorities.

Curt Schatz LEGAL MATTERS
Another trend I have noticed is that some businesses
now ask customers for consent to use their contact
details for marketing purposes. This may not pose a
problem under the Privacy Act, but may still amount
to a breach of the Public Health Directions which
require firstly that contact tracing records must not
be used for any purpose other than contact tracing
by a public health officer, and secondly that you
must delete the records after no more than 56 days.
Breach of the Public Health Directions constitutes
an offence under the Public Health Act, punishable
by up to 6 months imprisonment or fines of up to
$13,345.00.
Finally, if outsourcing your contact tracing record
capture systems to a third-party app or QR Code
service, then you should ensure your service
provider has the capability to securely store the
records, and that they will delete the records within
the 30-56 day window. Most importantly though, the
third party must not be allowed to use the contact
details for their own data analytics purposes, which
would constitute a breach of the Public Health
Directions.
When used correctly, the QR Code is a particularly
useful tool to assist you in complying with the COVID
Industry Plan. However as with all technological
advances, it is important to carefully consider all
factors to ensure you are upholding your customers’
right to privacy. If you have any questions about how
your venue is complying with the contract tracing
requirements, please contact me on 07 3224 0230.
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QHA REVIEW | 45

ACCOMMODATION UPDATE
with Judy Hill
2021 A NEW YEAR TO SHINE!
Happy New Year!!
I like many of you were pleased to close the door on
2020 and I trust this year does not provide the same
challenges. COVID-19 affected us, and our industry,
in many ways and required us to show strength and
resilience that we’ll need to carry on now and beyond
this pandemic.
I trust being a QHA member, but more particularly
an Accommodation Division member, provided
you with the essential legislative advice to not only
abide accordingly, but also to guide you through
your decision-making processes in the workplace
including considering the mental health and wellbeing
of your employees.
The QHA Accommodation Division is currently
exploring the opportunities of delivering more industry
events to provide greater benefits and networking
opportunities for your membership.
These events will not only include bi-monthly general
manager’s meetings and quarterly director of sales
and marketing meetings, but also a boardroom
lunch and, of course, the annual Hotel Market and
Economic Outlook event which has continued to be
a ‘must attend’ in your calendar.
This event, scheduled for Tuesday 27 July, provides
insights into current and upcoming market trends
that will assist you with economic forecasting in
preparation to facilitate strategic planning within the
hotel accommodation business moving forward.
Last year a successful event was hosted with more
than 70 attendees coming together with fellow
industry colleagues. This event was held under the
Industry COVID Safe Plan at Hotel Grand Chancellor
Brisbane and whilst there were many take homes
from the presenters it also was an opportunity to
come together for the first time face to face since
March 2020.
The QHA Accommodation Division is affiliated with
the Australian Hotels Association (AHA) and Tourism
Accommodation Australia (TAA). Together, these
two groups ensure national issues are addressed
at the appropriate level and that the views of
accommodation providers are heard by Federal
Government.
Tourism Accommodation Australia meets regularly to
determine industry policy positions on issues that are
of importance to Accommodation Division members.
At the state and national levels, the Division
represents members and works closely with a range
of forums and tourism bodies to ensure the Australian
tourism industry is protected, where possible, from
the negative impacts of general world instability and
security. It also maintains close relationships with
relevant State Government Departments, convention
centres, airlines and other industry partners.
Together these two bodies always reiterate the
importance of tourism to the state and national
economies when meeting with Government. Industry
advocacy at all levels of Government is of paramount
importance to ensuring continued support.
QHA REVIEW | 46

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BEST IN QLD?
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INDUSTRY ENGAGEMENT
with Paul St John-Wood
ARE YOU TAKING YOUR
CYBERSECURITY SERIOUSLY?
Forever and a day the focus for hospitality businesses
has revolved around patrons. The ability to know who
they are, what they do, and their favourite drinks is a
sure sign of an engaged publican.
Now technology plays an integral role in this process,
and, as such, hotels are data gold mines which store
the personal information of millions of patrons across
our state. From loyalty and rewards programs to
accommodation bookings, credit card transactions and
internal wi-fi there are multiple facets of the business
which are desirable targets for cyberattacks.
You may be aware in recent months that the reality of
these attacks has been thrust upon businesses within
our own industry in Queensland. The ramifications
of cyberattacks are often far greater than business
interruption. Loss of trade, loss of customer confidence
and potential litigation will impose significant financial
pressure on your business should you be the victim of a
cyberattack. These cyber threats appear from multiple
angles, so it is imperative to be aware and prepared.
Ransomware attacks
This was the tactic used most recently against one of
our industry partners. In this form of attack the hackers
take your systems hostage with the ultimate outcome
being to gain a financial benefit (ransom) from the
business with the promise to release the restrictions on
the systems if they are paid. There are examples where
accommodation properties have paid close to $20,000
to hackers who have gained control of their electronic
room key software and locked all of their doors.
Point of sale systems and EFTPOS terminals
POS attacks are generally the greatest cyber threat
to the industry due to the frequency at which they
occur. These attacks are not always directed at the
hotel business per se, they often use equipment,
such as EFTPOS terminals, to target the vendor and
your customers. The negative publicity and the loss
of customer confidence affect the ongoing business
activities.
Customer data theft
Most publicans are well aware of the obligations of the
business in regard to compliance with the Privacy Act
when collecting patron’s personal details for loyalty
programs or accommodation bookings. However,
this rarely translates into an understanding of how to
protect this information while it is stored electronically. A
common attack is on outdated hotel software systems
which are often viewed as easy targets, in particular
identity theft, where detailed information is stored in
hotel databases.
Every hotel should have controls in place to prevent
a cyberattack from occurring. Regular software
system audits and risk assessments should become
a systematic procedure at your venue if they are not
already. It is always advisable to engage a professional
IT security consultant to perform these audits, as they
are often aware of emerging cyberattack trends and can
help you stay ahead of the curve. Insurance is another
counter-measure which can assist in alleviating some of
the financial burden should a cyberattack occur at your
premises.
QHA REVIEW | 48

Ross Tims TRAINING AND SAFETY
HOTTEST SPRING ON RECORD
EXACERBATES HEAT STRESS DANGERS
With Queensland recording its equal hottest spring
on record and summer now here, working in heat
requires employers to take extra precautions to avoid
heat-related workplace injury (and death in worst case
instances).
A recent heat stress fatality in Queensland and a fine
for the employer has highlighted how workers need
information and facilities to escape the fierce effects
of working outdoors, or in hot enclosed environments
(e.g. like kitchens). The recent prosecution of a
business resulted in a $65,000 fine for the death of a
Belgian backpacker who was picking produce in the
Burdekin.
The court heard the defendant employed a
backpacker new to Australia who was not inducted in
the operation’s work system, although he was shown
how to pick produce. On just his fourth day on the job,
he collapsed while picking and subsequently died as a
result of heat-related illness.
An investigation by Workplace Health and Safety
Queensland (WHSQ) revealed the defendant’s system
for instructing workers was inadequate. Limited
information was provided to them on heat-related
illness, how to self-manage and determine their work
capacity, as well as the requirements for hydration and
other ways to alleviate the effects of working in a hot
thermal environment
Queensland WHS legislation requires workers be
provided with heat and sun protection, as well as
heat and sun safety awareness training, explaining to
them how to identify and manage heat risks, report
problems and recognise signs of heat-related-illness.
Employers must ensure workers wear protective gear,
including a broad brimmed hat and sunscreen with
SPF 30+ or more, take adequate breaks, seek shade
and keep hydrated to prevent heat exhaustion, heat
stroke, fainting and cramps.
Factors contributing to heat-related problems at
work include:
• Exposure to direct sunlight, especially during the
hottest part of the day.
• Carrying out strenuous tasks or work for sustained
long periods.
• Exposure to additional heat sources from
machinery or work processes e.g. ovens.
• Inadequate rest periods or facilities for cooling off
and insufficient water consumption
• Climatic conditions (low air movement, high
humidity, high temperature)
• Inappropriate clothing
• Factors that may cause dehydration such as
poor diet, vomiting, diarrhoea or alcohol and
caffeine consumption
• Factors that can make workers more vulnerable
to the effects of heat such as body weight, age,
general health, level of fitness, certain prescription
and illicit drug use and certain medical conditions.
Source: WHSQ
QHA REVIEW | 49

EMPLOYMENT RELATIONS with Lyndsay Balch
APPLYING TO VARY REDUNDANCY PAY UNDER
SECTION 120 OF THE FAIR WORK ACT 2009: PART II
QHA REVIEW | 50
The November 2020 edition of QHA Review featured
a timely overview of the provisions contained in
section 120 of the Fair Work Act 2009 (‘the FW Act’).
The section provides employers with a mechanism
to seek a reduction in the redundancy pay to which
an employee has a prima facie entitlement (under
section 119 of the FW Act), in certain circumstances:
Variation of redundancy pay for other
employment or incapacity to pay
(1) This section applies if:
(a) an employee is entitled to be paid an
amount of redundancy pay by the employer
because of section 119; and
(b) the employer:
(i) obtains other acceptable employment
for the employee; or
(ii) cannot pay the amount.
(2) On application by the employer, FWC may
determine that the amount of redundancy pay is
reduced to a specified amount (which may be nil)
that FWC considers appropriate.
(3) The amount of redundancy pay to which the
employee is entitled under section 119 is the
reduced amount specified in the determination.
With reference to relevant case law, November’s
article focused on how an employer could
demonstrate insufficient funds to pay the full amount
of redundancy to which an employee is entitled, per
section 120(1)(b)(ii) of the FW Act.
This article will similarly cite two past decisions
of the Fair Work Commission (‘FWC’) in offering
practical guidance as to how an employer can
show that other acceptable employment has been
obtained for an employee, per section 120(1)
(b)(i), thus persuading the FWC to exercise its
discretionary power under section 120(2) to vary the
redundancy payable to the individual.
Applying to Vary Redundancy Pay: Employer
Obtains other Acceptable Employment
The genuine redundancy provisions contained in
section 389(2) of the FW Act require redeployment
opportunities to be investigated and, where
reasonable in the circumstances, offered to an
employee as an alternative to termination.
Such an offer may also arise in a transfer of business
situation, as section 22 of the FW Act relieves an
outgoing employer from redundancy pay obligations
where a transferring employee is offered recognition
of prior service and employment with the incoming
employer, subject to substantially similar terms and
conditions.
Crucially, in such cases:
• The employee continues to be entitled (prima
facie) to redundancy pay, as regardless of any
offer and subsequent refusal or acceptance of an
alternative engagement, their pre-existing role is
no longer required to be done by anyone, and;
• As interested parties, neither employer or
employee has the right to determine that other
acceptable employment has been obtained,
or the extent to which redundancy pay should
consequently be varied. Such a finding can only
lawfully be made following the impartial and
objective consideration of a formal application
made to the FWC.

Lyndsay Balch
EMPLOYMENT RELATIONS
The onus rests with the employer, as the Applicant
in the FWC matter, to demonstrate that the
variation of redundancy pay entitlements is justified
under section 120(1)(b)(i) with reference to two
central concepts; that is, whether the alternative
employment:
A. Was OBTAINED by the employer
Considered collectively, a number of FWC (or
preceding tribunal) and Federal Court of Australia
(‘FCA’) decisions provide the reference for this test.
Cumulatively, these determinations indicate that the
actions of the employer must have, at very least,
been “a strong moving force towards the creation of
the available opportunity”. 1 As such, in attempting
to secure alternative work for an employee, an
employer should:
• Provide the employee with comprehensive
information about available job opportunities
(which the employee would not have otherwise
been aware of);
• Offer the training the employee needs to be
successful;
• Share information about an employee’s skills,
qualifications and/or experience with prospective
employers;
• Facilitate interviews or medicals for suitable
vacancies during paid work time;
• Seek a legally binding commercial agreement
requiring a prospective future employer to offer
preferential treatment to individuals during the
recruitment process.
Unfortunately, doing all the above does not
guarantee an employer will have satisfied section
120(1)(b)(i). While each application is considered
on its individual merits, a Full Court of the FCA
has previously asserted that contextually, “obtain”
should be interpreted as having the common
meaning “to acquire, get” and that ultimately, what
the employer facilitates should be nothing less than
an “offer of employment which... (the employee)
could accept or decline as a matter of choice”. 2 It
encouragingly follows that an employee’s refusal
of an employment offer that has been secured for
them does not prevent an employer from satisfying
this test; requiring participation in an open selection
process, however, does. 3
B. Is ACCEPTABLE
Importantly, the question of whether other
employment is acceptable for the purpose of an
application made under section 120 of the FW Act is
an objective one; the preferences or position of the
employer or their employee are largely irrelevant. In
making such a determination, the FWC must assess
any disadvantage the employee would experience in
the alternative job when compared to the redundant
role with reference to the individual circumstances
and factors including:
• Remuneration;
• Location of Work- i.e. will the employee incur
additional expense or have to travel substantially
further?
• Hours of work- i.e. days of the week, start and
finish times;
• Nature of employment and job security- i.e. fulltime,
part-time or casual;
• Status/ Seniority- i.e. is it a managerial or
supervisory role?
• Skills and qualifications- i.e. if the employee does
not possess the requisite skills or qualifications,
has the employer provided the necessary
training?
• Loss of fringe benefits- i.e. company vehicle,
payment of bonus or commission
1
Serco Sodexo Defense Services Pty Ltd (SSDS) [2015]
FWC 641 8.
2
FBIS International Protective Services (Aust )Pty Ltd v
MUA and Fair Work Commission [2015] FCAFC 90 22.
3
Serco Sodexo Defence Services Pty Ltd (Application from)
[2015] FWC772 58.
QHA REVIEW | 51

EMPLOYMENT RELATIONS with Lyndsay Balch
CASE EXAMPLE: Zaklina Miloskovska v Mantra
Hospitality (Admin) Pty Ltd [2013] FWC 1063
CASE EXAMPLE: Victoria Harrison v Hilton
Worldwide T/A Hilton Brisbane [2015] FWC 262
QHA REVIEW | 52
Background:
• Ms. Miloskovska (‘the Respondent’) had
been employed for 6.5 years as a full-time
housekeeping supervisor and was paid the base
rate of $21.00 per hour.
• In 2012, Mantra (‘the Applicant’) decided to
outsource its housekeeping operations to an
external company, which it advised would offer
the Respondent full-time employment, albeit as
a housekeeping attendant, remunerated at the
base rate of $17.05 per hour. Continuity of prior
service would be recognised and no redundancy
paid.
• The Applicant later clarified that if the
Respondent rejected the offer, a partial
redundancy payment of $1651.10 would be
paid (being the difference between the $21.00
Supervisor rate and the Housekeeping Attendant
rate of $17.05, multiplied by eleven weeks (418
hours) for 6.5 years’ service.
• This offer was subsequently declined by the
Respondent.
• The Applicant lodged an application under
section 120 of the FW Act seeking to vary
the redundancy payable on the basis it had
obtained other acceptable employment for the
Respondent, given:
- Ms Miloskovska had previously informally
asked to relinquish her supervisory functions;
- The work to be performed for the external
company was identical to the work she had
previously performed (without the supervisory
obligations) and she was able to do it;
- There was no change to the location where
work was to be performed, and;
- The rate for the new role conformed with
award requirements.
Decision:
• FWC Deputy President Sams asserted that the
offer of a housekeeping attendant position to a
previous supervisor did not constitute acceptable
employment, as it constituted a significant
change to the employee’s status and would
have resulted in a substantial reduction in the
employee’s income.
• Deputy President Sams accordingly held that
the full amount of redundancy pay to which
the employee was entitled should be paid and
dismissed the Applicant’s application.
Background:
• Mrs. Harrison (‘the Respondent’) had been
employed for 12 years and was one of 5 laundry
attendants whose full-time roles were made
redundant due to reduced occupancy levels at
the hotel.
• The Hilton (‘the Applicant’) subsequently
offered the respondent and her four colleagues
alternative permanent part-time positions
guaranteeing a minimum of 112 hours of work
per four week cycle.
• The Respondent later submitted that despite
feeling coerced to do so, she accepted the
Applicant’s offer on the basis she was the sole
income earner for her household and feared she
would struggle to gain employment elsewhere
due to her age.
• Separate applications were lodged by the
Applicant in relation to the Respondent and her
four co- workers, each seeking a reduction in the
redundancy payable to nil on the basis that other
acceptable employment had been obtained for
them.
Decision:
• Fair Work Commissioner Spencer found that
given the ongoing financial detriment the
Respondent would suffer by virtue of the
reduction to her hours, the offer of part-time
work did not completely obviate the Applicant’s
redundancy pay obligations.
• Nevertheless, on the basis that all other
employment conditions were identical to that
of the redundant role, Commissioner Spencer
exercised her discretion to reduce the number of
weeks redundancy pay from 12 to seven.
• Similar orders were made with reference to the
Respondent’s four co-workers.
QHA members seeking more information or
wishing to discuss a specific employment relations
matter are encouraged to contact the Employment
Relations Department for a confidential discussion
by calling 07 3221 6999 or emailing er@qha.org.au.

EV
YTHING
THE QUEENSLAND HOTELS ASSOCIATION WILL BE
HITTING THE ROAD OVER THE NEXT SEVERAL MONTHS TO
DELIVER FREE IR TRAINING TO HOSPITALITY EMPLOYERS
ACROSS QUEENSLAND.
The hospitality employer’s
guide to the obligations and
responsibilities of the
EMPLOYMENT RELATIONSHIP
LOCATION
DATE
Toowoomba 10 Feb 2021
Bundaberg 24 Feb 2021
Mount Isa 9 Mar 2021
Townsville 18 Mar 2021
Mackay 24 Mar 2021
Cairns 29 Apr 2021
Gold Coast 6 May 2021
Brisbane 11 May 2021
Rockhampton 13 May 2021
Sunshine Coast 18 May 2021
DURATION 9am to 1pm
(with catered breaks, and lunch to follow at 1pm)
COST FREE Secure your free ticket today by following
the link to book.
WHO SHOULD ATTEND Employers and those with
staffing responsibilities in the Queensland hospitality
industry, regardless of membership with the QHA.
PRESENTERS Experienced employment relations
practitioners and advocates from the QHA’s
Employment Relations Department.
QHA.ORG.AU/EVERYTHING-ER/
or call 07 3221 6999

TOP DROP
CYCLOPS IPA
Helios Brewing
Company
OAKED XPA
Ballistic Brew Co.
HALF MAST INDIA
SESSION ALE
Green Beacon Brewing
MANGO XPA
Terella Brewing
QHA REVIEW | 54
Call me one eyed ha
ha but these guys brew
incredible beer, especially
their IPAs. This is yet
another cracker. I love
orange marmalade on
toast. It is my breakfast of
choice and the Cyclops
is a liquid version of it,
albeit with an added hefty
punch along with hints
of pineapple, caramel,
toffee and resinous pine.
And who could forget the
beautiful bitter finish.
Whilst oak and a hint
of vanilla are only a
background flavour, it
is what takes this XPA
to the next level. There
is so much to savour
with this drop. An aroma
of grapefruit makes
way for a silky smooth
flavour profile awash
with grapefruit, orange
and lemon peel. It’s no
wonder this brew has
won a heap of awards.
Ballistic are a class act.
Hazy golden goodness
that still allows you to
drive after one or two.
Moderate sweetness,
light bitterness and taste
of tropical fruit and pine.
A responsible thirst
quencher.
Personally, I am not a
huge fan of gose beers.
Some may argue this
beer is heading that way,
but I disagree. It has all
the characteristics of an
exceptional pale ale with
the added kick of a super
powerful mango aroma
and flavour. Being a lover
of beer and mangoes, I
was in heaven. It’s quite
possibly one of the most
refreshing pales I’ve
ever had. I almost felt
like a could go for a run
afterwards but chose
to have another glass
instead.

TOP DROP
TROPO-SPHERE IPA
Black Hops Brewery
IPA & BIT
Stockade Brew_Co
RELAX HAZY IPA
Offshoot Beer Co
TEMPTATION IIPA
Bad Shepherd
Brewing Co
Black Hops have done
it again. Passionfruit,
pineapple and some citrus
- who doesn’t love that
flavour combination? And
when it is so beautifully
balanced with an ohh so
light malt backbone…
wow. This truly is an
Interplanetary Pale Ale.
Their Strata and Galaxy
hopped IPA is out of this
world.
This one is a ripper. These
guys are well and truly
on my radar now. So
impressed with the beers
I have tried so far. Their
Refreshing Ale was ohh
so good and so is this
one. It’s a full-tilt, big bitter
hit with a splash of citrus
and sweet malt. Yum.
Relax. That’s exactly what
I did. Juicy melon with
a splash of citrus and
tropical fruit carried me
away to a half slumber
state. Very relaxing,
very refreshing and very
enjoyable. Please deliver
the next one to me with a
straw so I can effortlessly
slurp away as I lounge
in the pool on a big pink
flamingo.
Possibly, I have an
unrealistic expectation
that double IPAs should
absolutely blow my socks
off with in-your-face
aromas and taste. This
one was more subdued. It
was enjoyable but it didn’t
stop me in my tracks.
Juicy citrus aroma and
a predominant orange
flavour with hints of
passionfruit.
QHA REVIEW | 55

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts
brew masters are committed to
premium local ingredients and
profound taste. Preservative free
and all natural ensuring the use
of highest quality ingredients to
consistently deliver a tasty beer
every brew. Our core range features
modern spins on traditional brews
while our ever growing range of
seasonal beers takes things to a
more adventurous levels, utilising
local seasonal produce as inspiration
(honey, rosella or carrots anyone…)
0439 439 710
4heartsbrewing.com
Aether Brewing
Aether is more than just a brewery
or just some beer. It is an expression
of creativity, innovation and quality
which is hand crafted by a team
who treat each other as family. We
are driven by our shared unrelenting
passion for what we do and the
dedication we have for great beer
shows in each and every beer that
leaves our home in the North of
Brisbane. From our multiple award
winning core range to our highly
anticipated seasonal releases, we
create a beer for every taste.
07 3815 6455
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you
get the same blast of flavour our
brewers do.Our pale ales, lagers,
IPAs, sours and special releases will
blow away the traditional ideas and
expectations of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury Ballistic
HQ is home to a team of innovative
brewers who believe everyone
should have the chance to enjoy a
well crafted, quality beer.
07 3277 6656
ballisticbeer.com
Helios Brewing Company
Helios is the sun god of Greek myths.
Each morning the rising sun marks
Helios’ crossing over into the mortal
world, driving a chariot drawn by
wild horses that only he can control.
Helios Brewing Company harnesses
the sun’s power to sustainably create
craft beer. Our brewing infrastructure
has been custom-designed to
maximise energy and water efficiency,
minimize waste and carbon-footprint
while capitalising upon Queensland’s
renewable natural resources. We brew
beers that are malt-forward, balanced,
and intense using only the best
ingredients, impeccable technique and
sustainable practices.
07 3392 9739
heliosbrewing.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team, producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer
and wanky beer, our beers hit the
bullseye, brewed with nothing but
pure flavour in mind. Hops are the
heroes and we milk them for all
their worth. We love the freshness,
juiciness the zing and the zest. One
sip, it tastes so good – capture
that feeling and fill the fridge with
it. Beer is the last thing you should
settle on, so come and get caught in
Slipstream.
07 3892 4582
slipstreambrewing.com.au
Heads of Noosa Brewing Co.
Heads of Noosa Brewing Co.
is an Australian independently
owned brewery located in the
heart of Noosa on the Sunshine
Coast. With a passion for lagers
and a stubborn focus on quality,
we strive to produce simply
exceptional beers. After nearly
a decade in the making, we are
here for the long haul, and we
hope you join us on this journey...
1300 1 HEADS
headsofnoosa.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Boiling Pot Brewing Co.
Everything we do at Boiling Pot
Brewing Co. is influenced by our
birthplace, Noosa, with all its beauty,
nature and damn fine beer-drinking
weather.
We named the brewery in honour of
the first headland in Noosa National
Park, Boiling Pot, if you know it,
you know it. If we could bottle the
feeling you get at Boiling Pot, it’d be
a bestseller.
At Boiling Pot, we take what we
do seriously but we know we’re
not saving the world. Our mission
is simple: to make life that little bit
better for beer drinkers, one beer at
a time. #cheerseverybody
0414 415 920
boilingpotbrewingco.com.au
Terella Brewing
Terella means “Little Earth”, and
we’re building our vision of a dream
brewery, drawing inspiration from
science, a serious love of beer, and
our connection to the local land.
We’ve planted ourselves in North
Arm, a rural setting between the
hinterland and farms of the Sunshine
Coast, surrounded by crops and free
roaming cattle. Our concept is based
on a sustainable cycle, producing
what we need and using what we
produce.
22 rotational taps and a new exciting
beer released every week! Pushing
the limits of Hops and Grains to
produce quality small batch brews
for enjoyment.
0492 929 357
sales@terellabrewing.com.au
terellabrewing.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day
brewery proudly positioned on the
banks of the Brisbane River. Our
brewery is nestled down under the
Story Bridge, within Howard Smith
Wharves. We truly believe that beer
is what binds us all to this great part
of the world and as proud brewers,
we believe in brewing with passion
and freedom.
07 3188 9090
felonsbrewingco.com.au

A CRAFTY BUNCH
MAKIN’ MOONSHINE
NO SURPRISES HERE
What do they say, make hay while the sun shines?
And when it rains… make moonshine?
Well, when the rainy day that was COVID-19 put a
dampener on sales for Stone & Wood’s Pacific Ale
due to all the forced hotel closures (they bought back
all the kegs that couldn’t be sold) they teamed up
with another award-winning Northern Rivers business
in Cape Byron Distillery to make use of all their
surplus beer. Together they developed a clever little
collaboration indeed – Pacific Moonshine.
Artfully distilled from kegs of Stone & Wood Pacific Ale,
it’s reportedly salty and tropical tasting... like an après
surf beer with an added kick. Bursting with flavours of
pineapple, lychee, mango and passionfruit, with hints
of malt on the nose, it is perfectly partnered with some
soda and fresh pineapple juice.
As the year that was 2020 drew to a close, one bit of
news did not take us by surprise. We have long been
singing the praises of Black Hops Brewery and in the
annual Australian Craft Beer Survey, they came out on
top.
Black Hops was voted Australia’s best craft brewery
followed by Balter, another ripper brewery from
the Gold Coast. In third place was another of our
favourites, Bentspoke from the ACT.
Near 17,000 Australian craft beer drinkers took part in
the survey conducted by Beer Cartel from July through
until September.
Other survey highlights of interest were the continued
increase in Australian craft beer purchases, despite
Australian and international mainstream beer
consumption declining, and the growth in online
purchasing. Since COVID-19 began, online purchases
have risen by 15 per cent, with 53 per cent of
respondents stating they have purchased their brew of
choice over the internet.
QHA REVIEW | 58

Paul St John-Wood
PUB TALK
Maroocyhdore River Golf Club.
WELCOME TO 2021
I know it seems like a distant memory now, but as this
is the first Pub Talk for 2021, I hope you had a happy
and relaxing Christmas and New Year with family and
friends. I also hope that the strong trade which most of
you experienced in the lead up to Christmas continued
throughout the festive season, and long may it continue
in 2021.
Ensuring positive compliance in 2021
As we move through the restrictions of the COVID-19
pandemic, and return to life as we somewhat knew
it, the focus of the regulators will again turn to liquor
and gaming compliance (not that this was completely
overlooked in 2020, we all just had bigger things to
worry about). The QHA has resources available to assist
members to ensure positive compliance, from liquor and
gaming self-assessment checklists, to harm minimisation
strategy templates for on-premise liquor promotions.
These documents provided by the QHA remove much of
the administrative burden on you and your staff. The new
year is the perfect opportunity to revisit and refresh your
compliance programs.
2021 QHA Membership Renewal Reminder
In January you would have received your invitation to
renew QHA Membership for 2021 via email. We hope
you have valued the services and assistance of the QHA
in 2020, through what was an unprecedented year for
all of us. In 2021 we remain committed to promoting
the hotel and hospitality industry through the pandemic
recovery, representing the industry for outcomes which
benefit all members, and assisting each member to
ensure a prosperous future for your business, and for our
industry. Please do not hesitate to contact me directly
if you require any assistance with the renewal process
or if you would like any further information on your QHA
membership.
2021 QHA Licensee Events
The 2021 QHA Events calendar is now available on the
QHA website. The events schedule is already in full swing
with the Hotels Symposium at the Paddington Tavern,
the Pubs, Pots & Profits Forum in Biloela and the QHA
Golf Day on the Sunshine Coast - coming up in February
and March.
The calendar also details the state-wide Licensee
Meeting locations and dates for the entire year. In 2021
we will again be meeting in most major regional centres.
Of course we understand it is difficult for many hoteliers
in remote areas to leave their venues to attend these
meetings, however OLGR have allowed an extended
time for an approved manager to be away from the
premises for you to attend professional development
events such as our meetings.
QHA REVIEW | 59

WINE with John Rozentals
Ben Thoman:
“The new Orlando
portfolio will feature
regional wines.”
JOHN ROZENTALS WELCOMES BACK ORLANDO,
A LABEL WHICH GAVE HIM GREAT PLEASURE.
QHA REVIEW | 60
As an older Australian I’ll never forget beginning my
wine journey with bottles of fizz such as Orlando
Barossa Pearl.
Later I continued that journey with classics such as the
winery’s Steingarten Riesling.
Then the brand seemed to just disappear, swamped
by an upstart in the form of the company’s newcomer,
Jacobs Creek.
Now iconic Australian wine brand Orlando is returning
to shelves with two ranges, The Legends and The New
Heroes, capturing all that is great about Australian
classics and introducing Australians to an exciting new
range of fine wines.
In the hands of Chief Winemaker Ben Thoman, the
new Orlando portfolio will feature regionally focused
wines that showcase the best expression of the
varietal, including iconic wines Steingarten, Jacaranda
Ridge and Lawsons.
Raised through the inquisitive nature and determination
of one of the founding families of South Australian
winemaking, Orlando became a household name in
the 1950s and 1960s and was recognised as one of
the biggest producers of quality wine in Australia with
over 1000 awards and accolades since records began
in the 1980s.
Orlando led Australian winemaking at pivotal times
in history, challenging the status quo at a time when
fortified wines dominated the industry.
The visionaries of Orlando led technological innovation
in Australian winemaking, for example importing the
first temperature-controlled pressure fermentation
tanks from Germany, which introduced Australia to a
revolutionary new method of table-wine production.
“Orlando’s winemaking history, and the legendary
name that comes with it, is founded on exploring
new opportunities yet respecting what’s already been
discovered and proven,” said Ben Thoman.
“I look forward to continuing this journey; maintaining
the legacy of the wines while creating new wines for
Australians to fall in love with.”
NOTE: Potential travellers should check the status of
individual events and establishments with regard to the
coronavirus outbreak.

John Rozentals
WINE
TOP SHELF with John Rozentals
ORLANDO 2019 Hilary Adelaide
Hills Chardonnay ($35):
Purity and complexity of flavour
are the keynotes with this dry
white. The careful use of oak
with premium Adelaide Hills fruit
has resulted in a wine which is
delicious now, but will reward with
careful cellaring over the next few
years. Look for nectarine flavours
and creaminess. Drink with
braised chicken.
ORLANDO 2019 Cellar 13
Barossa Valley Grenache
($35):
A modern dry red that proves
old vines can learn new tricks.
Just like the Cellar 13 shed,
this grenache shows that
it’s what’s on the inside that
counts, with fruit harvested
from fabulous gnarly vines that
are cared for by growers that
have been selling to Orlando
for generations. Look for redcurrant
colours and flavour.
covid-19
WINE OF THE WEEK
ORLANDO 2019 Steingarten Eden
Valley Riesling ($50):
Orlando 2019 Steingarten Eden
Valley Riesling ($50): A revival for
one of Australia’s most famous
labels and forlorn vineyards.
Austere citrus flavours herald a
wine that goes well with whitefleshed
fish and salads. The wine
is also good on its own and an
excellent keeper — like all good
rieslings.
QHA REVIEW | 61

TRADE DIRECTORY
HOLDING REDLICH
Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3135 0559
E: robert.lyons@holdingredlich.com
Darren Anderson | P: 07 3135 0542
E: darren.anderson@holdingredlich.com
www.holdingredlich.com
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify the risks your
business faces and finding the right insurance solution to
protect the future of your business.
Call: 1800 240 432
www.ajg.com.au
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217

TRADE DIRECTORY
13cabs...24/7...
WE’LL GET YOU THERE
Need an Airport shuttle?
Need your team transported?
Need a parcel delivered?
Sign up to 13cabs.com.au
or Call Renata Sekulic
0466 535 428
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 30 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner
Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
RAMSDEN LAWYERS
The commercial team at Ramsden
Lawyers has extensive expertise in
hospitality, liquor and gaming law.
Call us today for a free 30-minute
consultation.
P: 1300 749 709
www.ramsdenlaw.com.au
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
BIGGER
IS
BETTER
Queensland Office
10/3986 Pacific Highway
Loganholme QLD, 4129
sggaming.com/australia
Phone (07) 3458 9180
© 2019 Hasbro.
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
QHA
MEMBER
OFFER
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller P: 0417 867 979
Email: dmiller@stoddart.com.au
stoddart.com.au
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning services | Triple certified
Quality assured | EcoClean Certified using environmentally
friendly products. Get 2 weeks free with any 12 month
contract when mentioning this advert.
Free Quotations P: 1300 630 636 or 07 3391 2005
www.citypropertyservices.co
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperityadvisers.com.au
ShineWing Australia
Ph: 07 3085 0888
shingwing.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
pcsqld.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
paynters.com.au
Rhinoplay
Ph: 0419 536 709
rhinoplay.com.au
Rohrig Hospitality
Ph: 07 3257 4411
rohrlg.com.au
BWC Constructions Pty Ltd
Ph: 0403 579 997
bwcgroup.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
hotconcepts.com.au
ICM Construction
Ph: 1300 798 107
icmco.com.au
IQ Construct
Ph: 0401 483 209
iqconstruct.com.au
New Life Restorations
Ph: 1300 356 633
newliferestorations.com.au
Tonic Design
Ph: 07 3852 5100
tonic.cc
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Asahi Premium
Beverages
Ph: 07 3868 2388
schweppes.com.au
Beam Suntory
Ph: 02 8977 9700
beamsuntory.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
ccamatil.com
Diageo
Ph: 07 3257 0800
diageo.com
Ice & Beverage Solutions
Ph: 5578 9820
iceandbeverage.com.au
Lion
Ph: 07 3361 7400
lionco.com
Liquid Specialty
Beverages
Ph: 07 5440 2006
liquidsb.com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Sirromet Wines
Ph: 07 3206 2999
sirromet.com
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Heads of Noosa Brewing Co.
Ph: 0401 399 625
headsofnoosa.com.au
Nextgen Liquor Marketing
Pty Ltd
Ph: 0414 654 778
nextgenlm.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
bestsecurlty.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
MLKA Hospitality
Recruitment
Ph: 07 4128 8400
mlkarecruitment.com.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
Zenith Hospitality Staffing
Solutions
(07) 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
SolarXpress
Ph: 07 5495 6222
solarxpress.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Bromic Heating
02 9426 5222
bromicheating.com
Building Tuner
Ph: 0422 218 375
buildingtuner.com.au
ELGAS
Ph: 02 9672 0777
elgas.com.au
Energy Saving Products
Pty Ltd
Ph: 0429 820 101
energysavingproducts.online
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
GSA Insurance Brokers
Ph: 02 8274 8138
gsaib.com.au
Silverchef
Ph: 07 3335 3392
silverchef.com.au
St.George Industry
Banking
Ph: 0435 438 306
stgeorge.com.au/
business
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
BALANZ –
Banking Solutions & Advice
Ph: 0413 996 480
balanz.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
bupa.com.au
Trinitas Australia Pty Ltd
Ph:1300 836 02w5
trinitas3.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 131 733
pfdfoods.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
GAMING & RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Max
Ph: 1800 700 116
max.com.au
Scientific Gaming
Ph: 02 9773 0299
scientificgames.com
Tabcorp Keno
Ph: 07 3243 4113
tabcorp.com.au
TAB
Ph: 1800 823 888
tab.com.au
Australian Pokie Consoles
Ph: 0413 261 777
clubsandpubs.com.au
Casino Consoles
Ph: 07 3890 2969
casinoconsoles.com.au
HOSPITALITY
CONSULTANTS
Silverchef
Ph: 07 3335 3392
silverchef.com.au
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
Clear to Work
Ph: 07 3399 2894
cleartowork.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Frontline Hospitality
Queensland
Ph: 07 3319 1863
frontlinerecruitmentgroup.
com/hospitality
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.com.au
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
austar.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
The Card Network
Ph: 1300 375 346
thecardnetwork.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au

QHA PARTNERS & CORPORATE MEMBERS
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Andale Beverage Systems
Ph: 07 3421 5200
andale.com.au
Barton Health
info@bartonhealth.com.au
bartonhealth.com.au
FSM
Ph: 0400 099 992
fsm-pl.com.au
Impressive Medical Supplies
Ph: 02 9772 0383
impressivemedicalsupplies.
com
KNWT Services
E: BDManager@
KNWTServices.com.au
Kudos Furniture
Ph: 0419 599 819
Kudosfurniture.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
Ramsden Lawyers
Ph: 07 5554 1964
ramsdenlaw.com.au
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
OTHER /
UNIFORMS /
PROMOTIONAL
Pillow Talk
Ph: 07 3248 4900
pillowtalk.com.au/
commercial
Total Uniform Solutions
Ph: 07 3666 0110
uniform.com.au
POINT OF SALE /
PAYMENTS
Cardtronics Australia
Ph: 0466 148 752
cardtronics.com.au
H & L Australia Pty Ltd
Ph: 1800 778 340
hlaustralia.com.au
QHA PLATINUM PARTNERS
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 8016 3810
htlproperty.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Corrs Chambers
Westgarth – Lawyers
Ph: 07 3228 9778
corrs.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
bennettphilp.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
Smartpay EFTPOS
Ph: 1800 572 038
www.smartpay.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
www.platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Complete Property
Service Australia
Ph: 07 3180 3800
cpsa.online
Trans Tasman Energy
Group
Silverchef
Power Jeffrey and
Company
Best Security
Platypus Print
Packaging
Rohrig Group
St George Bank
Red Bull Australia
BSPN Architecture
BOC Limited
QHA SILVER PARTNERS
BDO Australia
Ice & Beverage
Solutions
QHA BRONZE PARTNERS
Paynters
Prosperity Advisers
QLD
H&L
Complete Property
Service Australia
Green Finance
Group
HLB Mann Judd
13cabs
GSA Insurance
Brokers
Off Market Hotels
Rhinoplay
Pillow Talk
Liquid Specialty
Beverages
SolarXpress
ShineWing Australia
Smartpay EFTPOS
The Card Network
Cardtronics
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Callington Group of
Companies
Ph: 02 9898 2700
callingtonhaven.com
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
cmbm.com.au
JC Eco Blasting
Ph: 0417 702 227
jcecoblasting.com
Lotus Filters
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 0426 263 636
luxxe.com.au
Ozland Group Solutions
Ph: 0419 222 344
ozlandgroupsolutions.com.au
Silix
Ph: 1300 060 628
silix.co
Tru Security Services
Phone: 0452 377 662
trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
intrust.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
BYTO
Ph: 0402 561 539
Byto.com.au
DQ VIP Systems
Ph: 0448 749 008
getdqd.com
foundU
Ph: 07 3876 3783
foundu.com.au
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
JVG Sound Lighting & Visual
Ph: 07 5599 1222
jvgsound.com.au
me&U
Ph: 02 9057 8500
meandu.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
SafeVisit
Ph: 0432 504 801
safevisit.com.au
Scantek Solutions
Ph: 1300 552 106
scantek.com.au
Schmick Cards
Ph: 07 5514 6616
schmick.com.au
Tanda
Ph: 1300 859 117
tanda.co
TableTime Pty Ltd
Ph: 0405 052 682
tabletime.com.au
Uorda
c.toovey@uorda.com
uorda.com
ViMedia
Ph: 1300 846 334
klackit.com
VIS Global Pty Ltd
Ph: 0450 385 180
visglobal.com.au
13001 COMMS Pty Ltd
Ph: 1300 126 667
13001comms.com.au
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
13cabs
Ph: 132 227
13cabs.com.au
WASTE MANAGEMENT
Envirobank Recycling
Ph: 07 3063 7677
envirobank.com.au

PUBS, POTS
QHA
& PROFITS
WORK ON YOUR
BUSINESS, NOT JUST IN IT
Receive invaluable insights from industry leaders to increase profitability at your venue,
providing you with tangible ideas on how to make savings and increase efficiencies in
your pub. A range of the topics we will cover include:
Food Costing
Total Category
Overview
Beverage Trends
Social Media
Sustainability
Publican’s Panel
As always, we will round out the seminar with our fun Perfect Pour Competition, giving
you the chance to win a free keg for your venue thanks to CUB.
Hotel Settlers - Biloela
Tuesday 23 February
2pm-5pm
followed by networking drinks
RSVP - Please email rsvp@qha.org.au or call 07 3221 6999.
NEXT EVENT
23RD FEB 2021
BILOELA