Business Action | February / March 2021

businessaction

February / March 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue features our Business Activists answering your business questions plus full details of the Business Action North Devon Business Awards 2021 and how you can enter them. And there's news of businesses of every size and sector from the communities across North Devon.

usiness

ACTION

north enterprise

devon

growth

innovation

news & views

business-action.co.uk | February / March 2021 | @businessactionm


CONTENTS HEADER

Web site | business-action.co.uk

Online version | business-action.uk

Vol 3 Issue 1 – February / March 2021 – distribution 2,000

Lock Down ➡ Free Up ...................................................................................... 1

Covid support update ...................................................................................... 2

New business: Selling globally in under a year ................................... 3

New business: Catering to dogs’ desires in Lyn Valley ................... 3

Holsworthy: Cooking up an outdoor feast ............................................. 4

Business directory – find products and services ............................... 5

South Molton: Keeping the community healthy .................................. 6

Technology: Painless IT support without the jargon ......................... 7

Builders merchant supports Search & Rescue appeal...................... 7

Business Activists: Your business questions answered ................ 8

Manufacturing: Corrugated cardboard’s many benefits .................. 10

Bideford: Driving the future of motoring.................................................. 11

Torrington: Traders join Commons support scheme......................... 12

Start-ups: We started a new business. So can you ........................... 13

Charity: Children’s hospice business club ............................................ 14

Looking to the future of trade....................................................................... 15

Business Action Awards 2021:

Enter now............................................................................................................... 17

12 awards categories........................................................................................ 18

In the Hot Seat: Jeannette Cann

of Ilfracombe Chocolate Emporium............................................................ 26

© Need it Find it 2021. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

How does your business

set the world on fire?

Wills, Probate & Lasting

Powers of Attorney

Alan Williams

01271 860105 / 07970 671192

wills.athome@yahoo.com

wills-athome.co.uk

Day or evening appointments in

the comfort of your own home

Ignite the creative spark

Call 01271 879100

Z A R Y W A C Z

W R I T E F O R Y O U : I N S P E E C H , P R I N T & O N L I N E

Z

2 Z

Wills: £75 Single

£110 Joint

ii

business action | February / March 2021 | business-action.co.uk


THIS HEADER ISSUE

business

ACTION

LOCK DOWN ➡ FREE UP

The upheavalbusinessesare

currentlyexperiencingis

massive,asarethechallenges

wefacetoreturntonormality.

Notonlyarewedealingwith

theimpactofCoronavirus,but

alsochangescreatedbyBrexit,

nowthatithashappened.

Whilethereismuchargument

andmyriadpointsofviewon

both,thesedonotaddressthe

immediateissuesfacing

businessesaimingtosurvive

and,hopefully,thriveinyears

ahead.Sales,debts,cashflow,

taxes–allhavetobeaddressed

now,whateverwethinkabout

thestateoftheworld,whois

responsibleforitandwhatwe

wantthemtodo.

The will to succeed

Thisisnotthefirst–andwon’t

bethelast–upheaval.

50yearsago,theUKtackled

decimalisation.In1973,the

globaloilcrisiscausedpower

cuts,rampantinflationanda

three-dayworkingweek.Inthe

1990s,theUKworkedthrough

recessionandin2007entered

theprolongedglobalfinancial

crisis.Thehardships

experiencedgraduallyfadefrom

memory,buttheeffortneeded

torecoverfromsucheventsis

huge.Weneedthateffortnow.

Andweseeitinaction

acrossthearea.

ADVERTISING

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

ThisissueofBusinessAction

includesarticlesonindividuals

startingnewbusinessesand

establishedbusinesses

remodellingtheirprocessesto

adapttochangingconditions.

Weseethewilltosucceed

drivingNorthDevonbusiness

ownersforward.

Celebrating enterprise

Wesalutetheseandall

enterprisingbusinessowners

andinvitethemtoenterour

2021BusinessActionAwards,

whichrecognisethe

achievementsofbusinessesnew

andold,largeandsmall,in

everysector.

EDITORIAL

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

Whileour2020awardswere

greatfun,webelievethisyear’s

awardsneedtogoevenfurther

toraisethespiritsofallthosein

businesswhoareworkingso

hardinsuchdemandingtimes.

Weemphasisethatnotonly

canyouenteryourown

business,butyoucannominate

asmanyotherbusinessesas

youlikewhoyouthinkdeserve

towinanaward.

Thereare12categoriesto

enter–detailedonpages18to

23–andyoucanenterasmany

asarerelevanttoyou.

Entryisfreeandallentrants

canopttoreceivefreepublicity

aswellasthechancewina£150

BUSINESS-ACTION.CO.UK/AWARDS

annualadvertisingpackage.

Weareespeciallykeento

celebratethosehospitalityand

tourism,retailandconsumer

businessesforcedtoclose

duringlockdowns,aswellas

learners–apprenticesand

trainees–manyofwhose

traininghasbeenseverely

disrupted.

Weaimtohostabigawards

andnetworkingevent,

althoughifnotpossiblewill

celebrateourfinalistsand

winnersonlineandonvideo.

Sendinyourentriesonline

atbusiness-action.co.uk/awards

andpleasenotethenew

deadlineof15March2021.

Our third year

ThisissueofBusinessAction

startsourthirdyearof

publishing.It’sbeenan

interestingjourneyandonpage

17wedescribehowwebrought

ourideaforanindependent

localbusinessmagazinetolife.

Ifwecandoit,socanyou.

Wewanttoencourageeveryone

inNorthDevonwhohasan

ideaforaviablebusinessto

startitupandsucceed.

Throughout2021,wewill

continuetosupportyou

whereveryourbusinessis

basedinNorthDevon.

Afterlockdown,weneedto

freeupenterprise.

@businessactionm | February / March 2021 | business action 1


BUSINESS SUPPORT

Covid support update

While we can't look pastthe

springwithoutacrystalball,it's

importanttoknowwhat

businesssupportlookslikeat

themoment.Thenextbudgetis

duetobeannouncedon3

March,solookoutforchanges

andupdatesthen,butitislikely

thatsupportwillcontinueto

focusontheself-employedand

jobsupportschemes.

The Coronavirus Job

Retention Scheme

TheGovernmenthas

confirmedthattheCoronavirus

JobRetentionScheme(CJRS)

willbeavailableuntil30April

2021.TheCJRShasevolved

manytimessinceitscreation

lastyear,andHMTreasury

issuedtheCoronavirus

DirectionNo.6on25January,

whichconfirmedhowthe

schemewilloperatebetween1

Februaryand30April.Youcan

findextensiveguidanceon

usingtheschemeonthegov.uk

website.

Underthecurrentscheme,

employerscanplacean

employeeonfurloughleave

andclaimagrantfromthe

CJRSfor80%oftheemployee’s

wagesuptoacapof£2,500per

month.Employersareonly

requiredtocontributethe

associatedNationalInsurance

andemployerpension

contributionstowardsfurlough

pay.However,theycantopup

payto100%iftheywishtodo

so.Employeescanbeflexibly

furloughedwithemployers

coveringwagesdueforany

hoursworked.

Animportantpointtonote

isthatsince1December2020,

youarenolongerabletoclaim

thegrantforemployees

servingcontractualor

statutorynoticeperiods.In

additiontothis,inmostcases,

HMRCisnowpublishingdata

onemployerswhoareclaiming

againstthescheme.

Withchangesinrisklevel

andnationalrestrictions,itis

helpfulforemployerstohave

clarityaroundwhichemployees

areeligibletobefurloughed.

Thereareseveraleligibility

requirementsthatneedtobe

Over the past year, the support that the Government is offering

businesses to protect jobs and income has developed as they have

learned what's effective and justifiable. Here Susie Kevern of Pound

Lane Financial Management and Charlotte Pengelly of Fitzgerald HR

look at what support is currently available to businesses

Support for businesses: (from left) Susie Kevern of Pound Lane Financial

Management and Charlotte Pengelly of Fitzgerald HR

mettousethescheme,which

aredetailedatgov.uk.

TheGovernmenthas

confirmedthatclinically

extremelyvulnerable

individualswhoareshielding

canbefurloughedwherethey

areunabletoworkfromhome

andareotherwiseeligibleto

receivethegrantfromthe

CJRS.

Individualswithcaring

responsibilitiesasaresultof

COVID-19canalsobeplaced

onfurlough,whereeligible.

Thisisrelevantforparentsand

carersofchildrenathomedue

tochildcarefacilityandschool

closuresaswellasfor

individualsprovidingcarefora

vulnerableperson.

Inaddition,theGovernment

hasnowprovidedguidanceon

howtousethelookback

methodtocalculatereference

salaryforclaimsrelatingto

MarchandApril,sothat

employersrefertopayin

MarchandApril2019as

opposedtoMarchandApril

2020.Findoutmoreaboutthe

schemeinFitzgeraldHR’s

guidetotheCoronavirusJob

RetentionScheme.

Sick Pay Refunds

Businesseswithfewerthan250

staffcanstillclaimrefundsfor

uptotwoweeksofstatutory

sickpayrelatingto

Coronavirus.Thisneedstobe

claimedseparatelyfrom

payroll,viaaHMRCportal.

Self Employed Income

Support Scheme (SEISS)

Ifthisisanoptionforyou,then

youaremostlikelyalready

usingthescheme.Atpresent,

theChancellorhasconfirmed

thatPhase4willprovidea

paymentthatcoverslost

profitabilityuptotheendof

April2021.

Other support

HMRC Time To Pay for

business taxes

Thepastyearhashadahuge

impactoncashflowandprofit

formanybusinesses,withalot

strugglingtopaytheirtaxes.

HMRChassetupadedicated

teamwhichcansetuppayment

plans,suspenddebtcollection

effortsandcancellatepayment

feesontaxdebts.

2019/20 Self Assessment

Incometaxfor2019/20was

duetobepaidby31January

thisyear.Ifyouhavedifficulty

paying,youcanarrangeto

spreadpaymentoverasmany

as12monthlyinstalments.

Business Interruption

Loans

BoththeBounceBackand

CBILSloansarestillavailable,

currentlyforapplications

receivedbefore31March(this

hasbeenextendedseveral

times).Therearenowmore

lendersofferingCBILSloans

andinterestrateswillbefixed.

BounceBackLoansnowhave

optionsforpaymentholidays

ortermextensionstohelp

smoothcashflowissuesforup

to10years.

Local Authority Grants

Therearestillgrantsavailable

forretailandhospitality

businessesthatarestruggling

orhavebeenforcedtoclose

duringlockdown,basedonthe

rateablevalueofpremises.

CheckouttheNorthDevon

CouncilandTorridgeDistrict

Councilwebsitesfordetails.

5% VAT rate for hospitality

CurrentlytheVATreduction

forhospitalityandtourism

businesseswillendon31

March,althoughsincemanyof

thebusinessesthiswas

designedtohelphavebeen

closedsincethebeginningof

theyear,itmaybeextended.

No further help for

directors

Thereisstillnoincomesupport

availablefordirectorswho

solelytakepaymentfromtheir

businessviadividends.

Directorswhotakeaminimal

salaryhavetheoptiontouse

thefurloughscheme,butthis

requiresthattheydonotwork

inthebusinessbeyondcarrying

outtheirstatutoryduties.

Contact

■ PoundLaneFinancial

Managementon07801199671

orpoundlane.co.uk

■ FitzgeraldHRon0330223

5253orfitzgeraldhr.co.uk

2 business action | February / March 2021 | business-action.co.uk


Commitmenttolookingafter

histhreechildrenduringthe

March2020lockdownledto

JonBondstartinghisown

businessandnowexportingto

asfarawayasAustralia.

Jon’swife,Ali,worksat

NorthDevonHospital,so

whenschoolsclosed,they

decidedthat,asshewasakey

worker,hewouldstayathome

tolookaftertheirchildren.Jon

hadbeenworkingatafactory,

butsoontappedintohis

creativitytodesignhisfirst

products.Theresultwas

ThreadLOXX,arangeof

dreadlockaccessorieswhich

havecapturedtheattentionof

customersacrosstheworld.

Jonisalocticianwhocreates

newdreads,helpsothersto

maintaintheirdreadsandoffers

advicewherehecan.Hehas

beenmaintainingAli’sandhis

sons’dreadsforfouryearsand

theseinspiredhimtotryhis

handatcraftingaccessories.

“FirstImadeahairbead

fromanoldskateboard,turning

thewoodintosomethingI

couldwearinmyhair,”says

Jon.“Imadeabunchmoreand

madesomesalesonEtsy.

“Istartedmakingthemfrom

oak,mahoganyandother

hardwoods.Thenpeople

requestedbiggertogglessothey

couldputtheirhairup.

NEWHEADER

BUSINESSES

Selling globally

in under a year

“Ilookedintosolutions,

drewpictures,madeprototypes

outofcardboardanddeveloped

ToggleLOXX.

“Imadefourandtheysold

onEtsy.Imade10moreand

theysold.Thedreadlocks

communityhaveresponded

overwhelminglypositivelyto

myproductsandinjustoversix

monthsIhavesoldover500

ToggleLOXXallovertheworld

andhavestockistsinAmerica,

Australia,Finlandandherein

theUK.”

EstablishingThreadLOXXin

thedreadlockscommunityhas

beenvitalforJonandheis

activeonInstagramand

Facebook,participatingin

groupsandgivingadviceonall

aspectsofdreadlocks.

HavingmovedtoBarnstaple

withhisfamilysomefiveyears

ago,Jonhadnotpreviously

thoughtaboutstartinghisown

business.Heenjoyeddesign

technologyandwoodworking

atschoolandpickedupthe

designandproductionofhis

productseasily.Thiscanbe

seenintheintricatepatterns

featuredonthetoggles,which

Jonproducesoutofdifferent

hardwoods.

“WhenImadethefirstfew,

itwasfuntoseesomethingI

madeinsomeoneelse’shair.I

neverthoughtitwouldbea

full-timebusiness.Idoenjoy

havingsomethingthatIhave

createdandthefeedbackI’m

gettingfromcustomersisa

gooddriver.”

Aswellassellingto

individuals,Jonisbuildinga

clientbaseofloctitians,and

salonandshopownersto

developwholesaledistribution

ofToggleLOXX.Heisalso

workingonthedevelopmentof

newproducts.Hedoesnotrush

this,ashelikestogetproducts

rightbeforelaunch.

Whileheoriginallystopped

worktocareforhisfamily,

ThreadLOXXhasbecomeJon’s

full-timeoccupationinless

thanayear.

■ Details07546820650or

etsy.com/shop/threadloxx/

Catering to dogs’ desires in the Lyn Valley

Dogs love North Devonand

throughtheirownerscontributesignificantlytothevisitor

economy.SowhenJacquie

DoveandhusbandAndrew

movedtoLynmouth,hesaid

hewouldlovetoseeadog

shopthere.

Previously,Jacquiehad

workedandvolunteeredfor

animalcharitiesandtheyhave

providedfostercarefordogs.

ThishasallledtoJacquie

launchingTheLynValleyDog

House.Jacquie’sintentionisto

openalocalshopfordogs,

althoughlockdownshave

postponedthis,someanwhile

shehaslaunchedanumberof

productsonline.

On14November,Deli

DelightsandSnazzySausages

werelaunchedandnowtreat

boxesareavailable,containing

naturaldogtreatsand

Dexter and Dobbie testing Lyn Valley Dog House’s subscription boxes

gourmetsausagesmadewith

thebestqualityBritishmeats.

Thesehavebeenresearched

overseveralyearsbyteam

membersDexter(chieftaster)

andDobbie(qualitycontrol),

picturedabove.Thisresearch

ensuresthetreatsaremade

fromnaturalproductsandare

ofthebestquality.Jacquiealso

workshardtosupportBritish

farmersandsmallbusinesses.

Jacquieisexpandingthe

onlineproductrangesteadily,

recentlyaddingtoys,allof

whichcanbemailedacrossthe

UK,withlocaldeliveryalso

available.Thenewestaddition

isasubscriptionservice

enablingownerstosignupfor

theirdogs’favouritetreatbox,

orabespokebox,delivered

monthlyfor10monthswith

an11 th boxprovidedfree.

Jacquieisalsoplanninga

conciergeservicefordog

ownersonholidayinthearea

afterestablishingthat78%of

holidayaccommodation

providerswelcomedogs.

AsJacquieworksonmore

ideas,dogsandtheirowners

mustbewaitingin

anticipationforTheLyn

ValleyDogHousetoopenits

shopofferingeverythingadog

couldwant.

Allthemorereasonfor

dogstoloveNorthDevon.

■ Details07989108186or

thelynvalleydoghouse.com

@businessactionm | February / March 2021 | business action 3


HOLSWORTHY NEWS

Cooking up an outdoor feast

February may not seemthe

idealtimetothinkabout

diningoutside,butHeart

Smoke&SoalofHolsworthy

aimstochangethat.

StartedbyZowieBrookes

andpartnerGarethRees,the

businessspecialisesincreative

outdoorliving,offering

premiumcooking,entertaining

andlivingproducts.Zowieand

Garethhavealreadybuilt

GRPHSouthWest,aspecialist

heatinginstallerworkingwith

gas,oilandrenewables,and

theirnewventureaimsto

capitaliseontheirloveof

outdoordining.

“We’vealwaysbeeninto

outdoorcooking,”saysZowie.

“Myfirstjobfromschoolwas

cookingabarbecueforseveral

hundredpeople.Ilovedthe

smell,tasteandatmosphere.

Barbecuingbecameapersonal

passionofours,andit’snot

uncommonforustobeoutin

allweatherscookingup

somethingoverhotembers.”

Withtheirexpertisein

plumbingandheatinghelping

inthecreativedesignofspaces

andinstallationofequipment,

Zowiebelievesthat,having

spentmoretimeathomethan

previously,peoplearemore

interestedinenjoyingtheir

outdoorspacestothefull,

whichincludescookingand

diningoutside.

Thebusinesshasformed

relationshipswithluxury

equipmentbrands,including

FireMagic,which

manufactureshighquality

barbecuesinpremiumstainless

steel;AlfaForni,whichsupplies

practical,elegantandstylish

pizzaovensproducedinItaly;

andLapa,whichcreates

thatchedgazebosandcedar

shinglegardenbuildings.

Ifthiswhetsyourappetite,

youwillsoonbeabletoview

theseandothercollectionsin

HeartSmoke&Soal’s

showroomcurrentlyunder

constructioninHolsworthy.

Zowiesaysavisittothe

showroomorasitevisitarethe

bestwaystostartthe

conversationtodevelopthe

conceptanddesignofan

outdoorlivingspace.

Aswellasworkingwith

homeowners,Zowieislooking

tohelprestaurants,cafés,pubs

andaccommodationproviders

developtheirluxuryoutdoor

diningspaces,especially

importantwhensocial

distancingisnecessary.

■ Details01409251357or

heartsmokesoal.co.uk

4 business action | February / March 2021 | business-action.co.uk


ACCOUNTANTS

Cranford Business Services

Bideford

t: 01237 488077

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

ANTIQUE MAPS & CHARTS

Old Folding Maps

South Molton

t: 01769 573935

w: foldingmaps.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

AUCTIONEERS

Torridge Auctions

Bideford

t: 01237 471955

w: torridgeauctions.co.uk

BRANDING & DESIGN

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

Combe Brewing Company

Ilfracombe

t: 07973 488409

w: facebook.com/

CombeBrewingCompany

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

Heritage Cob and Lime

Bideford

t: 01237 477431

w: heritagecobandlime.com

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Pound Lane Financial Management

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

CAR SALES & SERVICING

Blights Motors

Bideford

t: 01237 472282

w: blightsmotors.co.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01271 374061

w: claritynorthdevon.co.uk

COPYWRITING & MARKETING

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

DIRECTORY

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

IT & TELECOMS

Integra

North Devon

t: 01271 555 666

w: integra.im

JOINERY & CARPENTRY

Bespoke Timber Joinery &

Carpentry

Barnstaple

t: 01271 603411

w: bespoketimberjc.co.uk

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

MASSAGE & BEAUTY

Essential Bodyworkx

South Molton

t: 01769 574474

w: essentialbodyworkx.co.uk

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,address,linksto

websiteandsocialmedia,

descriptionandlogo

➤ 6issuesofmagazinemailed

directtoyourUKaddress.

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

Doubleuprint

Barnstaple

t: 01271 268 041 / 07866 420436

w: doubleuprint.co.uk

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

SPORTS EQUIPMENT

Aramis Rugby

South Molton

t: 01769 550284

w: aramisrugby.co.uk

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

@businessactionm | February / March 2021 | business action 5


FEEL ELECTRIC

TRADE UP, PLUG IN

AT BLIGHTS MOTORS

A passion for health and

beautyhasledDeeBrendto

openherownsalon,Essential

Bodyworkx,inBroadStreet,

SouthMolton.

Deeretrainedafterthe

birthofhersonandpractised

fromhomeorasamobile

practitionereversince,along

withjobsinspasandin

physiotherapy.Itwasin2019

thatDenisedecidedtoachieve

herfullpotential,drawingon

allhertraining,qualifications

andexperiencetolaunch

EssentialBodyworkxasanew

businessinDecember.The

salonoffershigh-quality

bespokebeautytreatments

andarangeoftherapeutic

holisticmassagetreatments.

“Iwasgettingreallybusy

workingfromhomeand

wantedtogrowmybusiness,”

saysDee.“Istartedtolook

around,foundashopandhave

neverlookedback.”

Relaxing and welcoming

Threeothertherapistsworkat

thesalonandtogetherthey

offerawiderangeofhealth

andbeautyservices,from

aromatherapy

anddeeptissue

massageand

reflexologyto

facials,

manicuresand

pedicures,and

pamperpackages.

Thefulllistis

providedonthe

website.

Deeisa

massage

therapist,beauty

andnailtechand

TempleSpa

Lifestyle

consultant;

SamanthaLuscombeisanail

techandbeautytherapist;

HelenGreenidgeisamassage

therapist,LookFabulous

ForeverMake-upconsultant

andFushiWellnessadvisor/

consultant;andChristine

Barnesisamassageand

beautytherapist.

“Weallworktogetherand

lookaftereachother.Thesalon

islikemyhome–Iloveit.”

SOUTH CONSTRUCTION MOLTON

FAMILY RUN FOR 88 YEARS

OPEN 7 DAYS A WEEK

SALES

SERVICE

PARTS

PARTS

RENTAL

TRADE UP...PLUG IN...WITH MG ELECTRIC

TEST DRIVE AN MG NOW!

Keeping the community healthy

Dee Brend, owner of Essential Bodyworkx in South Molton

Deehasworkedtocreate

theatmosphereofaspainthe

salonandisdelightedbythe

verypositivecommunity

responsethatEssential

Bodyworkxhasreceived.

“It’srelaxingfromthe

momentclientsstepthrough

thedoor.Alotofpeopleare

sayingthatit’sjustwhatthe

townneedsandpeopletravel

tocomehere.”

Bideford

HANDY CROSS, CLOVELLY ROAD, BIDEFORD, EX39 3ET

01237 472282

www.blightsmotors.co.uk

Deeisverymuchinvolved

withbusinessesinthetown

andalsosponsorsaSouth

MoltonRugbyClubplayer.

Supporting clients

WhileEssentialBodyworkx

hasbeenextremelybusyfor

muchofitsfirstyear,itispart

ofasectorthathashadto

closeitsdoorsduring

lockdowns.However,justas

clientsarecontinuingto

supportthesalon,Deetriesto

supportclientsinlockdown

throughsocialmedia.

Sheaddsthatchangesin

workingpractices,withmore

workerssettingupofficeat

home,meanthatmanyare

experiencingdiscomfortasa

resultofworkingwithout

suitabledesksandfurniture,

whilethepressuresfrom

lockdownsarecreatingmore

stress.Anumberofclients

havecometothesalonin

searchofremediesforthisand,

havingexperiencedrelaxation

therapies,arereturning.

Deefindsitgratifyingthat

thesalonisabletohelppeople

inthisway.

“I’vebeen

doingitfor19

yearsandstillfeel

likeIdidonthe

veryfirstday.I

feelI’vefoundthe

jobthatIwantto

do.

“Thejoythatit

bringstoclients–

it’ssuchalovely

feelingtogive

thatfeelingto

them.”

■ Details01769

574474or

essential

bodyworkx.co.uk

6 business action | February / March 2021 | business-action.co.uk


TECHNOLOGY HEADER

Painless technology support without the jargon

Enforced changestotheway

weworkisleadingmany

businessestoreviewtheirIT

andcommunicationsneeds.

Workingfromhome,

communicatingwithcolleagues

andcustomersremotelyand

switchingtodifferent

technologytoolscanrequire

neworunfamiliarequipment

andsystems.Thiscanbeashock

forbusinessesusedtoworking

inacertainway,butIlfracombebasedIntegracommitstoensure

changesareintroduced

smoothlytoenablebusinessesto

continuetooperatewith

minimumdisruption.

Integrawasestablishedin

Essex10yearsagobyStuart

Hintonandhasbuilta

reputationforproviding

personalised,reliableand

jargon-freetechnicalsupportto

clientsinLondonandthe

SouthEast.The

business

continuesto

operateinthe

SouthEast

under

managingdirectorCharlieFord

aswellasfromitsSouthWest

office,establishedbyStuartin

2020afterhemovedtoNorth

Devontosupportfamily

members.Thetwooffices

enableround-the-clock

telephonysupportforclients

wherevertheyarebased.

Integra’saimhasalways

beentoensureatrouble-free

experienceforclients,along

withitsjargon-freeadvice,and

Stuartisenjoyingachievingthis

forNorthDevonclients,who

alreadyincludecouncils,

manufacturers,tradespeople,

retailersandaccountants.

“Weworkmainlywithsmall

andmediumsized

businesses,

suchasestate

agents,

accountants

andsolicitors,puttingtheright

toolsandsupportinplaceto

helpthemgrow,”saysStuart.

Integraoffersa

comprehensiverangeof

services,fromtelecoms,

includinghostedVoIP

telephonyenablingcallstobe

madeovertheinternet,to

broadbandconnections,IT

supportandcloudsolutions.

Thecompanyexplainsall

aspectsofitsservicestoclients

inclearlanguagesothatthey

understandfullywhateachcan

doforthemandhowtouse

themeffectively.

Asmorebusinessesembrace

‘workfromhome’practices,

Integra’sHomeWorkingGuide

onitswebsitehelpsthemto

understandhowservicessuch

ascloud-basedVoIPtelephony

canenablethemtotakehomea

deskphoneanduseitover

theirhomeinternet

connection.Italsocovers

remotedesktops,enablingusers

toaccesstheirworkPCfroma

laptopathome,andvirtual

privatenetworks,whichcan

provideaccesstodatastoredon

abusiness’sownservers.

“We’realwayspleasedto

discussclients’requirements

andofferthemalltheITand

communicationsservicesthey

needunderoneroof.”

■ Details01271555666or

integra.im

RGB Building Supplieshas

donated£500toExmoor

Search&RescueTeam’s

vehicleappeal.

Thevolunteer-runcharity,

whichassiststhepolicein

locatingpeoplewhoarelostor

missingandrecoveringthose

whoareinjuredorillon

ExmoorNationalPark,is

fundraisingforanewincident

controlvehicle.Thiswillactas

abaseforliaisonbetween

organisations,beingequipped

withIT,communicationsand

specialistrescueequipment.

JamesTaylorShort,

ExmoorSearch&Rescueteam

leader,said:“ExmoorNational

Parkcovers267squaremiles

acrossNorthDevonand

Somerset.Ourincident

controlvehicleistherefore

Builders merchant supports

Search & Rescue appeal

vitalinhelpingustodoour

job,andourcurrentvehicle

hasfallenintodisrepair.

“Wehaveraised£70,000of

ourtarget,butduetothe

Covid-19pandemic,we’vehad

toreallocatesomeofourfunds

tothepurchaseofessential

equipmentsuchasPPEand

decontaminationproducts.

Thismeansweareshortof

£5,000whichisneededtohelp

withthespecialistkitout.The

currentsituationhasalso

impactedournormalsources

offundraising,sowe’vesetup

acrowdfundingpage.

“Wewouldliketosaya

hugethankyoutoRGB

BuildingSupplies,who

supportourteaminmany

ways,includingthisgenerous

donation.”

KevinFenlon,chief

executiveofRGB,added:“The

ExmoorSearch&Rescue

Teamdoesavitaljobin

helpingouremergency

servicesprotectlocalpeople

andvisitorstoourregion,and

we’redelightedtobeableto

helpthecharitywithits

fundraisingappeal.”

■ Youcanmakeadonationat

crowdfunder.co.uk/exmoorsearch-rescue-team-vehicleappeal

@businessactionm | February / March 2021 | business action 7


north

devon

businessACTIVISTS

Q Bookkeeper?

Accountant?

Financial

adviser? I’m

confused!

A Itcanbeverydifficultto

knowwhatservicesyouare

beingofferedandwhichyoudo

anddon’tneed.

It’sagoodideatogoto

someonewithaprofessional

qualificationbutagainwhat

leveldoyouneed?

Abookkeeperwilltakeyour

paperworkandorganiseitfor

you,possiblyevenputtingit

intosoftware.Ifyouareover

theVATthreshold(currently

£85,000)youneedtobeableto

produceyourreturnsin

softwarethatcanthen

communicateitdirectto

HMRCwithoutexternal

changes.ThisMakingTax

Digital(MTD)requirementis

beingrolledoutoverthenext

fewyearssoincreasinglyyou

willneedtolooktousethis.

TheAssociationOfAccounting

Technicians(AAT),Instituteof

CertifiedBookkeepers(ICB)

andInternationalAssociation

ofBookkeepers(IAB)alloffer

certificationtogiveyou

confidenceinyour

bookkeeper’sability.

Anaccountantwilltake

basicbookkeepingtothenext

levelforyou.Thiscanbeas

simpleascompletingyourtax

return,producingsimple

accountsforyoursoletrader

businessorpartnershiporthe

morecomplexlimitedcompany

QHow can I

promote my

business on a

reduced budget?

A Itisvitaltocontinue

promotingyourbusiness,

evenwhenyouhavelittle

marketingbudget.First,can

youcontinuewhatalready

worksonasmallerbudget,eg

reducingsizeofadverts?

ACCOUNTANCY

MARKETING

Barbara Harris

Director

Cranford Business Services

t: 01237 488077

w: accountsindevon.co.uk

accountsandcorporationtax

return.Theyoftenoffer

additionalservicessuchas

payroll,VATreturnsand

managementaccounts.

Again,therearedifferent

qualificationsavailableanditis

reassuringtohavealicensed

accountantwithaprofessional

bodyoverseeingthem.AAT

(MemberorFellow),Institute

ofChartedAccountants

England&Wales(ICAEW),

CharteredInstituteof

ManagementAccounts(CIMA)

allofferthis.Thereisalsothe

AssociationofTaxation

Technicians(ATT)wheretax

complianceservicesareneeded.

Afinancialadviseristhere

foryourinvestmentsand

savings,pensions,retirement

planningandinheritance

advice.Sometimesthisis

offeredbylargeraccountancy

firms,butoftenbyan

independentfinancialadviser

workingforthemselvesorin

practicewithothers.DipFAis

theminimumqualificationto

beapprovedbytheFinancial

ConductAuthority(FCA).

Next,arethereactionsyou

haveneglected?Asimplestart

wouldbetomakecontactwith

clientsorprospectsyouhave

notspokentoforawhile.Even

acasualcontactcanremind

themthattheyintendedto

purchasefromyou.

Itisimportanttoremind

yourmarketthatyourbusiness

isthere,readytohelpthem

withwhattheyneed.Youcan

achievethiswithasignonyour

MANAGEMENT ACCOUNTS

QCan preparing

a budget

revive

enthusiasm in our

business after

being closed due to

Coronavirus?

A Thisisadreadfultimefor

everyone,butespeciallyfor

businesseswhoarerelianton

customerfootfallfortheirsales.

Sometimesitfeelslikethe

pandemicmightneverend.But

itwillend,andthisisathe

perfecttimetomakeplansfor

whatyouwantyourbusinessto

looklikewhenitdoes.

Intheshortterm,it’svital

thatyoukeepontopofbills

thataredueandmakesureyou

haveenoughmoneyinthe

bank.Abudgetisagreattool

forthatforwardplanningand

givesyoutheinformationyou

needtomakeproactive

decisionsandhaveup-front

discussionswithlandlordsand

supplierssoyoustayincontrol.

There’smoretoitthough;

creatingabudgetandplanning

avisionforthefuturecanbe

uplifting.Ittakesyourattention

awayfromcurrentproblems

Susie Kevern

Chartered Management Accountant

PoundLane

t: 07801 199671

w: poundlane.co.uk

andfocusesyouonthefuture.

Whileyou’reclosed,you

haveanopportunitytothink

aboutwhatyoureallywant

fromyourbusiness.Iswhat

you’vegotnowthebusiness

thatyoudreamtof?Wouldyou

makechanges?Whatwouldit

taketomakethishappen?

Thefuturemayseemalong

wayoffrightnow,butthisisa

perfecttimetoplan.

Ask the Activists

Send business questions you have by email to

Robert Zarywacz

Partner

Zarywacz

t: 01271 879100

w: z2z.com

ask@business-action.co.uk

carasyoudrivearound,social

mediapostsorshortblogson

yourwebsite.Manybusinesses

aresohiddenthatfrequentyet

surprisinglysmallactionscan

makeyoustandout.

Whatstoriescanyoutell?

Askclientsifyoucanusethem

inacasestudyforyourweb

siteorapressreleaseforthe

media.Couldyoumakeshort

videosonyourphone?Start

usingallthisvaluablematerial

alreadyatyourfingertips

withoutspendingafortune.

8 business action | February / March 2021 | business-action.co.uk


Q&A ~ your business questions answered

north enterprise

growth

devon

news

innovation

& views

QI run a

business and

am many years

from retiring. Is it

too soon to think

about a pension?

BUSINESS FINANCE

Philip Milton

Managing Director

Philip J Milton & Company plc

t: 01271 344300

w: miltonpj.net

Anotherpointwitha

pensionisthattheearlieryou

start,thegreaterthecompound

growthyoushouldachieveona

sensibleportfolioofassetsin

yourplan.Sothelateryouleave

it,themoreyou’llhaveto

contributetoaccumulatea

meaningfulsum.

Whenyounear57,youcan

affordtoputmoremoneyinto

theplan(uptothelimits),

becauseyouknowthatifpush

comestoshove,youcantakeit

outagain.Youdon’tneedloads

ofcashforemergencies,asyou

canputitintoyourpension

andtakethetaxman’sbonus.

Anuntouchedpensionisalsoa

formoffreelifeinsuranceand,

indeed,youcansave

inheritancetaxtooifyoudie

withouthavingdrawnitallout.

Formanysuccessfulbusiness

people,theycanhopetohave

asmuchaspossibleina

pensionplanandthennot

touchitatall,spendingless

attractiveassetsfirstand

leavingallthepensiontotheir

familiesfreeoftax.

Finally,selectagood

independentfinancialadviser

withasolidpension‘product’

whichitcanmanagewithyou,

sothatyoucanseeeasilywhat

itisdoingandhowitcanadapt

toyouandyourcircumstances.

Who can

you ask?

Business owners are not ‘born’

and must learn how to run a

always clear who to ask when we

A Apensionisdesignedto

provideflexibilitywhenit

have questions about what to do.

comestoretirement.Themore

youhave,thebiggerthepot,

thegreatertheincomeitcan

generateandthemorecapital

Thank you to our Business

Activists for offering their time

youcanaccesstoo.Remember,

and expertise to answer your

a‘pension’issimplya earnenough).Soifyouarea

questions.

receptacletoholdmoney–you 40%taxpayer,yousave40%on

candirectwhereitisinvested. allyourpaymentsandthepot

We publish their contact details,

Isapensionjustfor thengrowsfreeofalltax.You

retirement?It’sagreatsavings don’thavethatbonuswithany

as they are also happy to talk

plan,whichisaccessibletoyou

fromtheageof57(55today!).

otherinvestmentandit’sbestto

doasmuchasyoucannow,as

through general enquiries and

offer guidance, although will

However,justbecauseyoucan itislikelythereliefwillbecut.

charge when you require them to

accessitthen,itisprobably Itmaysoundcontroversial,

give specific professional advice.

NOTtherightthingtotouchit butconsidernotpayingoff

tillyoudesperatelyneedto. debtsyet–there’snoreliefon

IMPORTANT: The answers on

Apensionisveryattractive thosecapitalrepaymentsand

these pages are intended as

forsavings,becausethetaxman loaninterestcostsaresolow

addstaxreliefatyourhighest

marginalrateoftaxtoevery

poundyousubscribe(youcan

thesedays.Remember,when

youare57,ifyouneedto,you

canaccessyourpensionplan

general information. You should

seek specific professional advice

before taking any action in

evenreceivetaxreliefifyou forthetax-freecashtorepay

aren’tworking(uptoage75)or thedebtandenjoytaxreliefon

relation to your own business.

ifyoupaynotax,asyoudon’t allinterestcostsmeantime.

learn ► grow ► excel

business as they go along. It’s not

Ifatfirstyoudon’tsucceed,

rescheduleyourbusiness

workshoponanewdate.

That’swhatwearedoingfor

our learn ► grow ► excel

workshopsafterhavingto

cancelthefirstoneinJanuary

duetothelockdown.

Fromourexperienceof

hostingBBxpo,thebiggest

business-to-businesseventin

NorthDevon,andpublishing

BusinessActionmagazine,we

havelearntthatsomany

NorthDevonbusinesses

cannotfindtheadviceand

supporttheyneed.

Affordable workshops

Thatiswhywedeveloped

learn ► grow ► excelasa

Practical business training and advice

programmeofaffordable

businesssupportwewilltake

outtocommunitiesacross

NorthDevon.

Theseworkshopscombine

practicaltrainingandadvice–

SevenStepstoResilienceand

Excellence–tohelpbusinesses

thriveandincludemembership

ofourexclusiveonlineprivate

supportgroupwherewe

discussactualbusinessissues,

andshareproblemsand

solutionswitheachother.

Thecostoftheseinitial

workshopshasbeensetat£30

tobeaffordableforall,

especiallybusinessesoperating

SEVEN STEPS TO RESILIENCE AND EXCELLENCE

VISIBILITY ►Ensurecustomersfindyourbusinesswhenthey

arelookingtobuy UNDERSTANDING ►Explainyouroffering

clearlysocustomersknowwhatitis OPPORTUNITY ►Tapinto

marketsyoumightbemissing EFFICIENCY ►Optimiseyour

businessbycuttingoutunnecessaryexpenses COMMUNITY ►

Developyoursocialvalueonline MOTIVATION ►Buildyour

resiliencesoyoumoveyourbusinessforward,evenonbaddays

SUPPORT ►Findsupportinourexclusiveprivateonlinegroup

underseverelimitationsdue

tothepressurescreatedby

Coronavirusandlockdowns.

■ Toregisteryourinterestin

attendingworkshop(s)when

weannouncefuturedates,

pleaseemailask@businessaction.co.ukorwatchourfor

announcementsat

northdevonevents.co.uk

@businessactionm | February / March 2021 | business action 9


LYNTON NEWS

Click for the affordable professional marketing you need

Z A R Y W A C Z

1 x article

or blog

5 x articles

or blogs

marketing

refresh

£275 * £250 *

£60 * ®

pressme

Press the button at pressme.co.uk

01271 879100

*& VAT

The Covid crisishasforced

manybusinessestoswitchto

onlineretailandhome

deliveryastheirrouteto

marketandthismaywell

continuebeyondthecurrent

pandemic.Butwiththe

growingexpectationfrom

shoppersthatproducts

shouldn’tcomewrappedin

lotsofplastic,thenbusinesses

arehavingtofindwaysof

packaginginamore

acceptablemanner.

Corrugatedcardboardis

onetypeofpackagingmaterial

thathasresonatedwith

consumers.It’ssturdyenough

tocopewithhomedelivery

anddoesn’tneedanotherbox

fortransportation.StAustell

BreweryinCornwallmadethe

movefromtrayandshrink

wraptoFullyEnclosedcases

andShelfReadyPackagingin

2013andhasn’tlookedback

accordingtoproduction

managerRobOrton:

“Thecardboardboxis

reallyimportanttous;thecase

iswhatwe’redeliveringthe

bottlestoourcustomersinso

it’simportantthatit’sstrong

andlooksreallyappealingto

thecustomer.Inconjunction

withNorthDevon’sAtlas

Packagingourboxesarereally

welldesignedandtheylook

fantastic.Therecycling

Corrugated cardboard’s many

benefits for product packaging

elementissuperimportant

andasweknowit’sonlygoing

oneway.”

Theadvantagethat

cardboardhasovermanyother

packagingmaterialsisthatit

doesn’tbecomeaproblemfor

theenduser.Consumerscan

collapsetheboxesandplace

themoutforkerbsiderecycling

collections.Manylocal

authoritiesintheUKwillonly

acceptclearorwhiteplastic

andnotplasticwrapping.

ThemakerofTributeand

ProperJobsourcesitsboxes

fromAtlasPackaging.Thebox

companytakesinFSCcertified

sheetboardbeforeprinting,

diecutting,foldingandgluing

allonthesamesitein

Barnstaple.Salesdirector

MarkLevertonbelievesthat

morebrewerieswillmove

awayfromshrinkwrapwhen

thetimecomestochangetheir

wrappingmachinery:

“Smalltomedium-sized

breweriesmaywellhave

investedaconsiderablesumin

recentyearsonshrinkwrap

machinery.Butasconsumer

expectationshavechanged,

thenbrewerieswillneedto

balancehowlongtheycan

continuetouseplasticagainst

thepublic’scriticalviewofthe

material.Sowhentheythink

aboutchangingtheplastic

wrapmachinethatwouldbea

goodtimetoinvestigate

movingtoprintedcorrugated.”

Andit’snotonlybreweries

whomaythinkthatthetime

hascometomovefromplastic

wrappingtoacardboardbox.

AsMarkexplains,printed

wraparoundcardboardboxes

arenowbecomingincreasingly

popularfortheirlightweight

anddurability.

“Onsmallerrunsofupto

1,000wraparoundswefind

thatourdigitalprintisvery

costeffective.Forlarger

productionrunsourrangeof

Flexoprintingmachines

deliveranoutstandingprint

directontothecorrugated

box.Havingalighterboxcan

reducecarriagecoststoo.”

Withcleverdesignwork

corrugatedboxescanbe

producedwithcardboard

internaldividersbuiltinfor

protectionduringtransitto

greatlyreducethenumberof

breakagesaswellasincreasing

thespeedofpacking.It’s

anticipatedthatnational

supplyissuesforpaper

experiencedinJanuarythis

yearwilleasethroughoutQ1

in2021.”

■ Details01271344055or

atlaspackaging.co.uk

10 business action | February / March 2021 | business-action.co.uk


NEGLIGENCE MOTORING

Driving the future of motoring

A Bideford garageestablished

in1933isadaptingtotherapid

changesinthemotoring

industrytoembracethearrival

ofelectriccars.

Trulyafamilybusiness,

BlightsMotorswasstartedby

JackBlight,ablacksmithin

Monkleigh,whoadaptedfrom

shoeinghorsestoservicingthe

growingnumberofmotorcars

aftertheSecondWorldWar.

Jack’ssons,FredandJeff,joined

thebusinessandnowJeff’sson,

Nick,managesitsService

operation.Formanyyears,

Nick’suncle,Dave,wasgeneral

manager.Jeffstillworksparttimeandhiswife,Theresa,

managesitsSparstore,while

TimBlight,Nick’suncle,runs

theSalesoperation.

Thebusinesshasoccupied

severalsites,butmovedtoits

presentlocationinClovelly

Roadinthe1960s.Today,as

wellasbeingtheNorthDevon

MGmaindealer,Blights

providesnewandusedcarsales

andservicing,BPfuelsalesand

rapidelectriccarcharging

points,andalargeSpar

conveniencestore.

Going electric

Blightshasalwayslookedtothe

futureandwiththemotor

Blights’ large Spar convenience store supports

many local residents

industryundergoing

fundamentalchange,Nickhas

takenafreshlookatthe

businesstobringallpartsofits

operationsuptodate.

Aswellassupplyingnew

petrolMGmodels,Blightsis

steadilydevelopingsalesofthe

marque’selectriccars.To

supportthis,ithasinvested

significantlyinupgradingits

workshopfacilitiesandisnow

anapprovedElectricService

andRepairCentre,soaswellas

servicingandMOTsfor

petrolanddieselcars,it

canserviceanymakeof

electriccar.

Theforecourtalso

offersmotoristsrapid

charging,asmore

switchtoelectric.

Nicksaysinterestin

electriccarsisgrowing

andthatcustomersare

impressedatthevalue

offeredbyMGs,

includingtheirseven-year

warranty.Blightsoffersarange

offinanceoptionsandalso

participatesintheMotability

scheme.

Evenwithlockdowns,sales

haveremainedstrongand

Blightsalmostsoldoutof

vehiclesbytheendof2020.

Serving the community

Providinggoodserviceand

peaceofmindnotonlydrives

Blights’motorsalesand

servicing,butalsoits

store.Recent

investmentofsome

£30,000hasenabled

remodellingofthe

1,200sq.ft.shopto

enhancecustomers’

shoppingexperience.

Thishasincludedan

upgradeofthetill

systemtoprovidemore

detailedanalysisof

salesandtheaddition

ofnewproductranges,

includinghotfoodandquality

preparedfrozenmealsand

wines.Nicksaystheshophas

beenverybusyduring

lockdowns,withcustomersable

tokeepstockedupwithfood

easilywhenrestrictionshave

discouragedtravel.

Focus on the customer

Fromitsbeginningsinthe

horse-drawnera,Blightshas

developedintoabusiness

operatingwiththelatestvehicle

technology,employingateam

of28peopleacrossallits

activities.Keepingupwith

developmentsisessentialand

thishasenabledittokeeppace

withchangesandachievethe

successivetransformations

fromhorsetopetroltoelectric.

Inadditiontoits

engineeringandtechnical

expertise,Blightsmaintainsa

strongfocusoncustomer

experienceandisamemberof

TradingStandards’BuyWith

ConfidenceSchemeandthe

RetailMotorIndustry

Federation.Itaimsforevery

customertoenjoyafantastic

experience,frominitialenquiry

totestdrives,vehicle

purchasingandaftercare.

■ Details01237472282or

blightsmotors.co.uk

Blights supplies new petrol and electric MG

cars as well as a wide range of used vehicles

@businessactionm | February / March 2021 | business action 11


TORRINGTON

Traders join commons support scheme

Businesses in Torringtonare

supportingthepreservation

andmanagementof

TorringtonCommonsby

joiningaschemeoffering

discountsandbenefitsto

shoppers.36businesseshave

nowsigneduptothe365

SupportersGrouplaunchedby

GreatTorringtonCommons

Conservators.

TorringtonCommons

comprise365acresofland

surroundingTorrington,

exceptonitseasternside.The

landwasgiventothepeopleof

thetowninthe12 th century

andtransferredtoanelected

committeeofconservatorsin

the19 th century.Theunspoilt

countrysideisfreelyaccessible

toallandvisitorscanwalkthe

20milesoffootpaths,from

GreatTorringtonGolfCourse

inthenorththroughancient

woodandwildflower

meadowsinthewestand

droppingdowntotheRiver

Torridgevalleytothesouth.

Thereisalsopedestrianaccess

fromtheTarkaTrail.

365 Supporters Group

TheConservatorsareanonprofitmakingcharitywhich

reliesondonationsfromthe

The 365 acres of Torrington Commons are accessible free to the public

publicandlocalbusinesses,

grantsandfundraisingin

ordertopreserveand

maintainthecommons.Thisis

thereasonforthelaunchof

the365MembershipGroup.

Alreadysome150

individualshavesignedupto

pay£2(ormore)permonthin

support.Inreturntheyreceive

benefitsincludingafreecopy

ofthetrailmapand

invitationstoguidedwalks

andspecialevents.Theyalso

receiveamembershipcard

whichentitlesthemto

discountsorspecialoffers

fromspecificbusinessesin

Torrington.TheConservators

hopethataswellassupporting

itsmanagementofthe

Commons,businesseswill

experienceincreasedtrade.

AndrewGiles,vicechairmanoftheConservators,

explainsthatthecardscheme

issimilartoonerunfor

HampsteadHeathinLondon

andthattheHeath&

HampsteadSocietyhad

offeredhelpfuladviceon

settingupTorrington’s

scheme.36businesseshave

signeduptotheschemeto

dateandAndrewinvitesmore

businessestojointhese.

Allparticipatingbusinesses

arelistedontheConservators’

websitewithclickablelinks

throughtotheirownwebsites.

Arandomsampleofcurrent

memberbusinessesincludes

AHJCurtisBuilders,

Collectability,Dartington

Crystal,EverestIndian

Takeaway,ThePuffingBilly,R

&SWareButchers,Squires

Electrical,SteveGladwin

FamilyButchersand

TorringtonGolfClub.

Memberbusinessesoffera

widevarietyofproductsand

servicesavailablelocally.

Torringtonremainsoneof

NorthDevon’streasuresand

the365SupportersGroup

servesbothtopreservethe

Commonsandsupportthe

localeconomy.

■ Anyonecansignupto

supportTorrington

Commons,wherevertheylive,

andbusinessesareinvitedto

jointheschemebyofferinga

discounttomembers.See

detailsandjoinonlineat

torringtoncommons.org

12 business action | February / March 2021 | business-action.co.uk


START-UP ADVICE

We started a new business. So can you

Why start a business?When

doyoustartit?Andhowdo

youstart?

Thefirstquestionalways

fascinatesmeandwhenI

interviewbusinessowners,itis

theonethatusuallyprovides

themostilluminatingand

entertaininganswers.

AlanWilliamsandIhave

runourownindividual

businessesforyears–Alan

runsWillsAtHome,providing

willsandprobateservices,

whileIrunZarywacz,a

partnershipwithmybrother

Simon,providingcopywriting

andcommunicationsservices

forbusinesses.Howdidwe

startabusinessmagazine?

Why start a business?

Wehaveknowneachotherfor

someyearsandAlanwantedto

publishalocaladvertising

leafletonwhichwestartedto

collaborate.Hehasadeepand

detailedknowledgeofthe

NorthDevonbusiness

community,developedover

decades,andsawtheneed.

Throughpublishingthe

leafletwealsosawtheneedfor

professionallyorganised

businesseventsandthisledus

todeveloptheannualBBxpo

businessexhibitions(sadly,

cancelledin2020dueto

Coronavirus).

Frommyownexperienceas

abusinessjournalistinthe

area,Isawthenational

broadcastandprintmedia

companieswithdrawingfrom

NorthDevon,leadingtoalack

ofbusinessreporting.Thisled

ustopublishingthefirstissue

ofBusinessActionin2019to

fillthegap.

Everythingwehavedoneis

focusedonsatisfyingamarket

needwehaveidentified.

TIP:Beforeyoustartyourown

business,ensurethereisa

needinthemarketplacefor

yourproductorservice.This

isnotalwaysstraightforward.

ThinkoftheiPhoneandhow

Applecreatedtheneedfora

devicethathadnotpreviously

existed.Howdidpeopleknow

theyneededone?Itis

importanttoensurethatyou

makeyourcustomersaware

thattheyneedyourproduct.

Business Action magazine is now in its third year. It launched after

co-publishers Alan Williams (left) and Robert Zarywacz identified the

opportunity and drew on their experience, knowledge and skills to

make it happen. Below Robert Zarywacz shares their experience and

offers advice on starting your own business

Howevergooditis,youneed

tosellittothemtosucceed.

What motivates you?

Startingabusinessrequires

greatenergyanddetermination.

Nothinghappensuntilyou

makeithappen.Youneeda

strongreasontoattemptthis.

AlanandIsharea

commitmenttohelpand

supportbusinesses,especially

smallbusinesses.Thisdroveus

tostartandfuelsourpersistence

toovercomeobstacles.

TIP:Identifyyourmotivation

andrecognisetheburning

desirethatmakesyoujump

outofbedeachdaytomake

yourbusinesswork.

When do you start?

WestartedBusinessAction

immediately,ascertainaspects

oftheoperationhadbeenin

ourmindsforyearsandall

NOW IN OUR 3 rd YEAR

13 ISSUES PUBLISHED

260+ BUSINESSES IN ARTICLES & ADVERTS

000s OF ONLINE & SOCIAL MEDIA VIEWS

SELECTED AS SMALL BUSINESS SATURDAY

#SMALLBIZ100 in 2019

100+ AWARDS ENTRIES IN 2020

UNINTERRUPTED OPERATION IN 2020

fittedtogetherinstantly.When

discussingit,itwasclearthat

thetimewasright,sowe

launchedwithinfourmonths.

Aswehaveourexisting

businesses,wewereableto

launchquickly,fundingthe

magazineourselveswithlittle

risk.Givingupfull-time

employmenttostartabusiness

canbeamajorriskandmany

experiencedentrepreneurs

recommendstartingsmallor

part-timetotestit.Thereare

manyelementsyouneedtoget

right,sotestingitinasmall

waycanhelpironoutproblems

beforeyourfulllaunch.

TIP:Onceyou’veidentifieda

marketneedandhavea

definiteideaofhowyouwill

runyourbusiness,move

quicklysoasnottomissany

opportunities.Waitingtoo

longcansapyouryour

motivationandenergy.

TIP:Remembertotestyour

businessideaonasmallscale

sothatyoucanseewhatworks

andwhatdoesn’tworksoyou

canfinetuneyouroperation.

TIP:Fundityourselfsoyou

don’tborrowmoney.

How to start?

Together,AlanandIhadthe

businessknowledgeweneeded

tomovefast.Weestablished

thestructureofthebusiness,

developedthemagazineformat

andcalculatedapricing

structurethatwasattractiveto

customersandviableforus.

Muchofthiswepickedup

fromourownexperienceand

fromtalkingtootherbusiness

owners,butwedidn’tknow

everythingandwecontinueto

finetunethemagazine.

TIP:Nooneknowseverything

aboutrunningabusinessso

seekadviceandaskother

businessowners.Findpeople

youcantrustwhohavereal

experienceofrunningtheir

ownbusinessandwhose

adviceyourespect.

More support

AlanandIarealwayspleased

tosupportbusinessesandyou

canfindmoreusefultipsfrom

ourBusinessActivistsonpages

8&9,aswellasdetailsof

workshopsweareplanning.

@businessactionm | February / March 2021 | business action 13


CHARITY

General & specialist auctions

Online & at our Bideford auction house

House clearance

Valuations & probates service

01237 471 955

torridgeauctions.co.uk

Children’s Hospice South

West(CHSW)haslaunched

theCHSWBusinessClub.The

charityencouragesSouthWest

businessestosupportitswork

withlocalchildrenand

familiesinitsmilestone30th

anniversaryyearbyjoining

theclub.

14businesseshavealready

joined,includingWestern

CountiesRoofingatYelland

Quay.TheCHSWBusiness

Clubaimstorecruit100

businesses,eachpaying£300,

whichwouldraise£30,000.

Directoroffundraisingfor

CHSWPaulCourtneysays:

“We’reurgingcompaniesto

Children’s hospice business club

standwithlocalchildrenand

familiesandhelpraise£30,000,

whichcouldpayfor1,500

hoursofcare.Whetheritbe

providinghomevisits,virtual

therapysessions,orend-of-life

careinoneofourhospices,

you’llbehelpingtomakea

differencetofamilieswhoneed

usnowmorethanever.”

Membershipbenefits

includebuildingconnections,

raisingawarenessofyour

businessandhelpinglocal

childrenwithlife-limiting

illnesses.

LesleyWhiteofWestern

CountiesRoofingsays:“Itis

ourprivilegetooffersome

smallsupportfortheamazing

peoplethatmakesucha

differencetochildren’slives.”

CHSWhasthreechildren’s

hospices:LittleBridgeHouse

inNorthDevon,Charlton

FarminSomersetandLittle

HarbourinCornwall.The

hospiceprovidescarefor500+

childrenwithlife-limiting

illnessesandoffersmuchneededsupporttofamilies.

■ Details01275866600or

chsw.org.uk/businessclub

We’re ready when you are


Business networking


Meetings & events


Training seminars


Team building


Dining

01271 862446

stay@ilfracombecarlton.co.uk

ilfracombecarlton.co.uk

14 business action | February / March 2021 | business-action.co.uk


ECONOMY

Looking to the future of trade

Whatever you wanted,we

havelefttheEU.Wealsohavea

dealand,forusinbusinessand

ourprivatelives,itisuptousto

maketheverybestofthe

situation.

Idon’tsaythatin

resignationtoanything,butour

mindsetwillaffecthowwecan

benefitfromthenew

environment:anindependent

UnitedKingdom,freefrom

manyoftheshackleswhich

manyfeltwereholdingusback.

Ithink,insimpleterms,

manypeoplewerefedupwith

whatappearedtobeanevergrowingpoliticalexperiment

whichhadswampedthe

mutualbenefitsofcollective

tradeandsoon,buttimewill

tell.Therewillbeunexpected

problemsandalsounexpected

bonusesandbenefits.

Thereislikelytobemore

paperworkforimportingand

exportingand,asindividuals,

therewillbemorehassleswhen

itcomestotravelandthings

likethat.However,Ishouldlike

tofeeltoothatsomeoftherafts

ofEUlegislationcanberolled

backaswell,sothatourprivate

andbusinessliveswillbecome

easierandwecanconcentrate

onwhatisimportantandnot

whatislessrelevant.

Therearemanywho

demandincessantlythe‘list’of

benefits,asifthereweretwo

schedulesofplussesand

minuses.It’snotthatsimple,

but,yes,therearebenefitsfrom

beingoutsideandnot‘just’the

significantmulti-billionannual

netpaymentstothe‘system’. In

fact,Iamsurprisedthatthere

werenotsomeformsof

‘payments’obligatedaspartof

thedealtocoverthecosts,but

Isupposetheywillbemutual

goingforwards.

Wemustalsonotconfuse

risingorfallingcostswith

‘Brexit’alone.Currenciesmove

upanddowntooand,for

example,theUSdollarisdown

19%sinceitsMarchhighand

thatsavingtousonsomany

baseproducts,suchas

foodstuffstradedindollars,is

betterthanallcollectivetariffs

whichcouldhaveapplied.I

suspecttheeurowillfallagainst

Business Action aims to focus purely on actual business matters and

has not reported on the political manoeuvrings around Brexit over

the past four years. With Brexit now complete, changes are now

starting to impact businesses. For a view on how these changes

could shape the future of trade, we asked Philip Milton, managing

director of Philip J Milton and Company Plc, which manages funds

worth some £160 million

Philip Milton, managing director of Philip J Milton & Company plc

sterlingnow,afterhavingrisen

by23%sinceJuly2015,andthat

reversalwouldcutimportcosts

ongoodsfromtheEU.Of

course,thatmeansourexports

todollareconomiesare19%

moreexpensiveandthesame

wouldhappentothosetothe

EU(thoughinactualgoodswe

suckinfarmorethanweexport

atthemoment).

Ibelieveahealthyformof

nationalpridewillbeginto

reappeartoo–that’snot

isolationnorhatredofthings

foreign–asfirmswillbeableto

advertise‘madeintheUnited

Kingdom’againperhaps.This

willbolsterhometrade,

increasingdemandand

reducingimports.

Therearesomanyfood

productsweimport

unnecessarilywhenwehave

world-qualityoptionsmadein

theUKalreadyandoften

whichweexport.Isn’tit

greenertootocutdownon

foodmilesbybuyingnationally

whenwecan?

Thepandemichasdistracted

usall(nottrivialisingitsawful

impacts)andglobaleconomies

havebeenhurthard.However,

ourshashadtheuncertainties

of‘Brexit’hoveringoveruslike

acloudaswell.However,Brexit

isanewdawnandthiswill

meanthatwehavecertainty

instead–somebad,somegood

–andconsequentlyour

economyislikelytorebound

betterandfasterthanothersas

thecloudhasbeenlifted.

Weallhateuncertainty

morethananythingelse.Our

financialmarketsarelikelyto

outperformotherglobal

marketslikewiseandIsee

sterlingcontinuingtorise

againstthedollarandto

reboundsignificantlyagainst

theeuro,whichisoverstretchedonsomany

measuresanyway.

Whataretheindividual

businessopportunities?

Suddenly,weshallbe

responsibleforconnections

withcountrieswhichstopped

seeingusasanindividual

nationanymore.

Weshallwelcomemore

productstoourshoresfrom

‘new’partsoftheglobeandthe

dynamicwilllooktoseehow

wecancreatenewbusiness

openings.Therewillbenew

serviceopportunitiestoointhe

wholeinternationaltradearena.

Iamveryoptimisticforthe

Cityandallaspectsofthe

financialservices’sector

generallytoo–includingFree

Portsandperhapsevenan

onshoretaxhaventoattract

tradewhichotherwiseendsup

insomeofthelesssalubrious

partsoftheworld.Iamnot

talking‘illegal’herenorevasion

(theUKleadstheworldon

anti-moneylaundering,evasion

andaggressivetaxavoidance)

butgeographicallyaccessible,

wheretheinternationalwealthy

needsuchplacesandcanrely

upononeofthemostadvanced

financialsystemsintheworld,

thegreatestofsecurity,capable

employeesandlegalcapabilities

andthelanguageofcommerce.

SoIampositiveaboutthe

futureforournationandthat

theopportunitieswillpercolate

outforallinbusiness.

Don’tletnegativityforthe

inevitableholdyouback,but,

yes,adaptifyourbusiness

modelhastochangetobenefit

andtocounteranyconsequences.

■ Details01271344300or

miltonpj.net

@businessactionm | February / March 2021 | business action 15


HEADER

16 business action | February / March 2021 | business-action.co.uk


AWARDS

business

ACTION AWARDS

2021

North Devon’s independent business awards

If ever there were a needto

celebratebusinesses,itisnow.

Overthepastyear,theNorth

Devonbusinesscommunityhas

faceddifficultiesofproportions

notexperiencedforgenerations.

Businesses’responsehas

beenmagnificentwithsomuch

energyandimaginationapplied

toadaptingtotherapidly

changingevents.

Keeping life going

EverysingleresidentofNorth

Devonhasdependedon

businessesforfood,shelter,

energy,warmthandessential

servicesduringaperiodwhen

therewasgreatuncertainty

overessentialsupplies.Our

BusinessActionAwards2021

aimtopaytributetobusinesses

forensuringthatsomany

aspectsoflifehavebeenableto

continuewithoutserious

shortages.

Sadly,somebusinesseshave

notsurvived,throughnofault

oftheirown,andwealsoseek

toacknowledgethosewehave

lostoverthepast12monthsas

muchastocelebratethosewho

surviveandeventhrive.

Reinvention and innovation

Manybusinesseshavereinventedthemselves,having

beenforcedtoclosein

lockdownsorpreventedfrom

operatingastheyhadbeendue

tosocialdistancingregulations.

Somehaveseencustomfall,

somehaveenterednewmarkets

andbuiltanentirelynew

customerbaseandothershave

experiencedrecordlevelsof

business.Thishasdependedon

boththearbitraryimpositionof

restrictions–withhospitality,

retailandpersonalservices

experiencingsomeofthe

severestrestrictions–andthe

energy,flexibilityand

ENTER NOW!

ENTRIES OPEN UNTIL MONDAY 15 MARCH 2021

Best Employer

Best Retailer

Business-to-Business Excellence

Consumer Service Excellence

Digital & Online Achievement

Excellence in Construction

Excellence in Hospitality & Tourism

Highest Achieving Learner

International Trade

Made in North Devon

Outstanding New Business

Young Entrepreneur

All category winners progress to:

North Devon Business of the Year 2021

ENTER YOUR BUSINESS OR NOMINATE ANOTHER

innovationofbusinessesin

adaptingfast.

Thisyear’sawardswill

recognisethesebusinesses.

Choice of 12 categories

Businessescanchoosefrom12

categoriestoenter–listed

above–andyoucanenteryour

businessinasmanycategories

asyouwant.

Nominate a business

Aswellasenteringyourown

business,youcannominate

otherbusinessesyoubelieve

deservetowinanaward.

Whichofyourcustomers,

suppliersorassociates

impressesyousomuchthat

theydeserveanaward?Please

nominatethemsothatthey

receiverecognition.

Recognising exporters

Wearedelightedtolaunchour

newestawardscategory–our

InternationalTradeAward–to

recognisetheachievementsof

businessesthatexportgoodsor

servicesinternationally.

Exportsareofvital

importancetothelocaland

nationaleconomyandwewant

torecogniseexportersatevery

level,whetheryouarean

establishedexporterorhave

juststartedexporting.

Weareverygratefulto

InternationalTradeMattersfor

suggestingthisawardand

sponsoringit.

BUSINESS-ACTION.CO.UK/AWARDS

Who can enter?

Itcanbeeasyforbusiness

ownersanddirectorstothink

thatthepastyearhasbeenone

ofstrugglingjusttostandstill

andthatthiscountsforlittle.

Wedisagree.Copingwith

everythingthrownatusand

stillstandingisanincredible

achievement.

Somebusinessownersalso

thinkthattheirbusinessistoo

neworsmallforanaward.

Again,wedisagree.Starting

abusinessisabigachievement.

Sohoweverneworoldyour

business,whateverthesector,

whetherit’sbigorsmall,you

couldwinanaward.

Why you need to enter

➤ Bringyourbusinesstothe

attentionofthismagazine

andourindependentjudges

➤ Receivefreepromotionfor

yourbusinessasanentrant

➤ Entrytoourdrawforall

entrantstowina£150

advertisingpackage

➤ Winnersreceivepublic

recognitionatawardsevent

and/orinonlinevideos

➤ Winnersreceiveadvertising

prizesandeditorialcoverage

inthismagazine

Announcing winners

Wewillhostanawardseventat

theearliestpossibleopportunity,

althoughmayannounce

winnersonlinetoavoidtoolong

await.

Wheneverannouncethe

winner,wewanttocelebrateas

manyNorthDevonbusinesses

aspossiblein2021,sodon’t

delay,enteryourbusinessor

nominateotherstoday.The

deadlineisMonday15March.

Goodluck!

■ business-action.co.uk/awards

@businessactionm | February / March 2021 | business action 17


AWARDS

The North Devon Business of

the Year Award 2021isonce

againsponsoredbyPhilipJ

Milton&CompanyPlc.

Thewinnerwillbeselected

bytheawardsjudgesfromthe

winnersofthe12awards

categories–businessescannot

enterthemselves.

Philip J Milton & Company plc

Wearedelightedandproudto

offerafullyindependent

financialandinvestment

planningserviceandweadvise

uponallaspectsofclients’

financialaffairs.Thecompany

continuestoexpandits

operationsandalsooffersan

AccountancyandTaxation

servicealongwithaWill

Writing,Trusts,Estatesand

ProbateDepartment.

TheCompanyisauthorised

andregulatedbytheFinancial

ConductAuthority(FCA)and

isoneofthelargestandlongest

North Devon

Business of the Year

establishedIndependent

FinancialAdvisersinNorth

Devon.Weareregulatedatone

ofthehighestavailable

sponsored by

categories,beingoneofavery

fewauthorisedtoundertake

discretionaryinvestment

managementandtoholdclient

money.Consequently,weare

requiredtomaintainsizeable

andverystrictfinancial

resourcesatalltimes.The

Company’saccountsaresubject

tothoroughindependentaudit

andfullaccountsarepublished

andsubmittedtotheFCA

regularly.Also,theFinancial

OmbudsmanServiceand

FinancialServices’

CompensationSchemeapplyto

enhanceinvestorprotection

againstfinancialloss.

Withwelloverthreedecades

ofexperience,wealsoboast

someofthehighestfinancial

services’qualificationsinthe

country.Staffareencouraged

andsponsoredtoachieve

qualificationsbeyondthe

industrystandardtoensure

thatwecontinuetodeliveran

excellentservicetoclients.

■ Details01271344300or

miltonpj.net

The Best Employer Award

seekstorecogniseemployers

basedoroperatinginNorth

Devonwhoarecommittedto

providingafulfilling

environmentinwhichtheir

employeesthrive.

Highest standards

Manyofusspendalarge

proportionofourtimeat

workandworkinginan

environmentwhichissafe,

healthyandwherewefeel

happyisveryimportant.The

BestEmployerAwardseeksto

recogniseemployerswho

realisethisandwhoachieve

thehigheststandardsofcare

fortheiremployees.

Best Employer Award

Exceptional care

2020hasbeenverydifficultfor

manyemployerswhohave

workedveryhardtoretain

theirstaff.ThisyeartheBest

EmployerAwardalso

recognisesemployerswho

havehadtomaketough

decisionswhiledemonstrating

exceptionalcarefortheir

employeesasindividuals,as

wellasemployerswhohave

adaptedtheirworking

environmentsandpractices

duetoCovidrestrictionsto

helptheiremployees.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Openapproachtoemploying

adiverseworkforce

➤ Developsthepotentialofall

employeesasindividuals

➤ Supportsprofessional

developmentwith

appropriatetraining

➤ Enablesemployeesto

achievework/lifebalance

➤ Rewardsemployees

appropriatelyfortheir

contributiontothebusiness

➤ Activeinnurturinglocal

skillsandtalent

➤ Createsandpromotesan

enjoyableandpositivework

environment

➤ Supportsstaffandmakes

everyonefeelpartofteam

➤ Opentonewideas/feedback

➤ Createssenseofcommunity

withintheworkplace

➤ Adaptingworking

environmentsandpractices

tohelpemployeesasa

resultofCovidrestrictions

Fromabuilderemployingone

apprenticetoamanufacturer

employinghundredsofstaff,

theBestEmployerAward

highlightsemployersinNorth

Devonwhotakebestcareof

theirpeople.

The Best Retailer Award

recognisesNorthDevon

retailerswhoprovidethebest

shoppingexperienceand

serviceinthearea.

Shopsarethelifebloodof

ourtownsandvillages,yet

manyretailershavebeenforced

tocloseduringlockdowns.This

year’sawardacknowledgesthe

challengesshopkeepersface.

Wecelebratethosestoreswho

strivetoaddresstheneedsof

theircustomersinsuchdifficult

circumstances,especially

independentshopsfocusingon

deliveringthebestpersonal

service,workingtooffer

Best Retailer Award

preciselywhatcustomerswant

andprovidinginvaluable

supporttotheircommunities.

Fromvillagestoresonwhich

residentsdependforessentials

tospecialistretailersoffering

eclecticrangesofhigh-quality

goods,theBestRetailerAward

highlightsretailerswhomake

theshoppingexperiencein

NorthDevonamongthebestin

thecountry.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Storesofferingthewarmest

welcometocustomers

➤ Shopkeeperswhogothe

extramiletoobtainthe

goodscustomersaskfor

➤ Auniqueofferingthatadds

valuetoatownorvillageas

aplacetoliveorasaretail

orvisitordestination

BUSINESS-ACTION.CO.UK/AWARDS

➤ Storeswhosellbothonthe

highstreetandonline

➤ Innovativeuseofthe

internettoattractcustomers

instore

➤ Pillarsofthecommunity

wholookaftertheir

customerslikefamily

➤ Adaptingbusinessprocesses

toCovidrestrictions

Who can enter?

TheBestRetailerAwardisopen

toanyretailerinNorthDevon.

Owners,directors,managersand

employeescanenterthebusiness

theyworkin.Storescanalsobe

enteredbycustomers,suppliers

orexternaladvisers.

18 business action | February / March 2021 | business-action.co.uk


AWARDS

Business-to-Business

Excellence Award

The Business-to-Business

Excellence Awardrecognises

NorthDevonbusinesseswho

provideimportantB2B

servicestootherbusinesses.

Everybusinessneedsa

numberofessentialbusiness

servicestooperate

successfully.Whileitcanbe

easytoconsideraccountancy,

legalorotherB2Bservices

solelyascosts,effective

accountantsandlawyersadd

valuetoimprovethe

productivity,salesand

profitabilityoftheirclients.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ B2Bservicesthatare

outstandingintheirsector

➤ Supportingclientsasan

essentialandtrusted

partner

➤ Participationinclients’

developmentandexpansion

➤ Reputationasadependable

andhighqualityB2B

provider

➤ Evidenceofinvestmentin

skillsandservices

➤ Innovativeapproachto

providingB2Bservices

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

Thisawardisopentoany

businessinNorthDevon

providingB2Bservicesto

otherbusinesses,suchas

accountancy,administrative,

advertising,finance,

healthcare,healthandsafety,

insurance,law,marketing,

sales,training,aswellas

adviceoneverythingfrom

employmenttooutsourcing.

Owners,directors,

managersandemployeescan

enterthebusinesstheyworkin

andbusinessescanalsobe

enteredbycustomers,

suppliersorexternaladvisers.

Consumer Service

Excellence Award

The Consumer Service

Excellence Awardrecognises

NorthDevonbusinesseswho

provideservicesdirectto

residentsandthepublic.

Fromentertainmentto

sport,leisure,healthcareand

beauty,theawardhighlights

businesseswhosupport

consumersandthecommunity.

Thissectorhasfaced

extremedifficultiesin2020

withmanybusinessesclosed

duringlockdowns.Thisyearthe

ConsumerServiceExcellence

Awardalsorecognisesthe

achievementsofbusinesseswho

haveworkedtoadapttoCovid

restrictionsandcontinue

servingthecommunity.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Consumerservicesthatare

outstandingintheirsector

➤ Providingreliableservices

thatcustomersdependon

➤ Goingtheextramileto

provideapersonalservice

➤ Innovatingtodevelop

uniqueservices

➤ Evidenceofinvestmentin

skillsandequipment

➤ Enrichingthelivesof

individualsandcommunity

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

TheConsumerService

ExcellenceAwardisopento

anybusinessinNorthDevon

providingservicesto

consumers,includingbarbers,

hairdressers,beautyservices,

cleaners,gardeners,healthand

fitness,personalfinanceand

entertainment.Owners,

directors,managersand

employeescanenterthe

businesstheyworkinand

businessescanalsobeentered

bycustomers,suppliersor

externaladvisers.

Est. 1983

Sustainable Corrugated Cardboard

Packaging with the environment at heart.

Packaging

Solutions for

our Planet.

Also passionate about our Community and

supporting our Charity of the Year 2021.

Roundswell Business Park,

Barnstaple, Devon, EX31 3TT.

+44(0)1271

344 055

sales@atlaspackaging.co.uk

www.atlaspackaging.co.uk

@businessactionm | February / March 2021 | business action 19


The Digital and Online

Achievement Award

recognisesNorthDevon

businesseswhoaredeveloping

thefullpotentialofferedby

onlineanddigitaltechnologies

andtheinternet,eitherasa

creatororuser.Thisincludes

buildingwebsites,creating

contentandusingsocialmedia

formarketingandselling,as

wellasintegratingcloud

technologyorotheronline

systemsintobusinessprocesses

toimproveefficiencyand

customerexperience.

Fromasoletraderusinga

websitetosellproductsonthe

internettoanagency

programmingsoftwareto

transferacompany’s

administrationtotheCloud,

thisawardhighlightsNorth

Devonbusinessestakingfull

advantageoftheopportunities

offeredbydigitaltechnology.

WithCovidrestrictions

forcingmanybusinessesto

increaseuseofdigitaland

onlinetechnologies,theDigital

andOnlineAchievementAward

recognisesinnovative

businessesdevelopingnew

servicessuchas‘clickand

The Excellence in Hospitality

and Tourism Award

recognisesbusinesseswho

attractvisitorstoNorth

Devon,offerthewarmest

welcomeandprovide

experiencestolastalifetime.

Fromhotels,holidayparks

andattractionstorestaurants,

pubs,cafésandtakeaways,

thesebusinessesshowNorth

Devonatitsbest

TheNorthDevonlandscape

issobeautifulandoffersso

manyactivitiesand

experiencestovisitorsthatitis

anaturalholidaydestination.

collect’,onlineorderingorother

imaginativeapplications.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Advancedunderstanding

anduseofdigitaltechnology

AWARDS

Digital & Online

Achievement Award

sponsored by

Integraiscommittedtoprovidingtheverybestcommunication,

internetandITsupportforbusinessesfromitsofficesinNorth

DevonandEssex,includingmanagedITsupportandhosted

telecomsviaourownVoIPsystem.

Since2010,we’vebuiltareputationforpersonal,friendlyand

professionalservicethatdoesn’tcosttheearthandhaveworked

withawiderangeofbusinesses,puttingtherighttoolsand

supportinplacetohelpthemgrow.

Withover50years’combinedexperienceinourexpertteam–

andapromisetoalwaystreatyouasanindividual–youcanbe

surethattheadvicewegiveistherightadviceforyourbusiness.

■ Visitintegra.im

➤ Innovativeapplicationof

digitalproductsorservices

➤ Marketingviawebsites,

socialmediaorother

technologies

➤ Useofcloudtechnologyand

othersystemsinbusinesses

Excellence in Hospitality

& Tourism Award

Theexperiencesvisitorshave

heredeterminewhattheytell

theirfamilyandfriendsand

whethertheywillreturnagain.

Thatiswhybusinessesinour

hospitalityandtourismsector

areofvitalimportanceto

NorthDevon’sreputationasa

visitordestination.

Fromakioskselling

homemadeicecreamtoa

hotelofferingluxurious

accommodation,thisaward

highlightsthebestvisitor

servicesandexperiencesin

NorthDevon.

Thehospitalityandtourism

sectorhasexperiencedextreme

difficultiesin2020.Many

businesseshaveapplied

superhumanefforttoadapt

andmaintainhighstandardsof

serviceundersuchchallenging

conditions.Thisyearthe

ExcellenceinHospitalityand

TourismAwardrecognisesand

saluteseveryoneworkingin

hospitalityandtourismin

NorthDevon.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Effectivepromotionofyour

businessandNorthDevon

intheUKand/orabroad

➤ Successinattracting

visitorsfromdifferent

➤ Automationofbusiness

processesforbetter

productivity,profitability

andcustomerservice

➤ Improvedinternalor

customercommunication

throughtechnology

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

TheDigitalandOnline

AchievementAwardisopento

anybusinessinNorthDevon

workingwithdigitaland

internettechnology,eitherasa

creatororuser.Thiscanrange

fromworkingwithcomplex

specialisttechnologiestousing

widelyavailabletechnologyto

developasimplebuteffective

businessprocess.

Businessescanenter

themselvesornominateother

businesses.

(Businessesdeveloping

technologyproductssuchas

softwareasaproducttosell

(e.g.awordprocessingor

databasepackage)mayfindit

moreappropriatetoenterthese

productsintheMadeinDevon

Awardinstead.)

groupsorlocations

➤ Investmentinfacilities

demonstratingquality,

visionandflair

➤ Well-trainedteamoffering

awarmwelcomeand

exceptionalcustomer

service

➤ Standoutexperienceor

servicethatshowcasesthe

bestofNorthDevon

➤ Excellentreviewsand

customercompliments

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

➤ Introducingnewproducts

andservices

Who can enter?

TheExcellenceinHospitality

andTourismAwardisopento

anybusinessoperatingin

NorthDevonthatworksto

attractvisitorsorprovides

hospitalityservices,from

accommodationtodining,

takeawayfood,leisure

activitiesandtraveltoboth

visitorsandresidents.

Businessescanenter

themselvesornominateother

businessesfortheaward.

20 business action | February / March 2021 | business-action.co.uk


The Excellence in

Construction Awardaimsto

recogniseexcellence

throughouttheNorthDevon

buildingandconstruction

sector.Ithighlights

exceptionalstandardsofbuilt

environments,whichprovide

highqualityoflifeforwork,

home,andplay.

Fromanindividualhandcraftedwoodenstaircasetoa

completehousing

development,theaward

highlightsthebestofNorth

Devonconstruction.

2020hasbeenachallenging

yearfortheconstructionsector

andthisyeartheExcellencein

ConstructionAwardalso

recognisesbusinesseswho

haveadaptedtothechallenges

createdbyCovidrestrictionsto

continueoperations.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Highstandardsofskilland

craft

AWARDS

Excellence in

Construction Award

sponsored by

Weareoneoftheleadingindependentbuildersmerchantsinthe

SouthWestoperatingoutof20locationsacrossDevon,Cornwall

andSomerset.Atourbranchesyou’llfindawidearrayofhigh

qualityproductsinstock,includinglandscaping,plumbingand

heating,heavysideandlightside,decorating,andgeneralbuilding

materials,aswellasdedicatedkitchen,bathroomandbedroom

showroomsinmanylocations.

Ourbranchteamsarehighlyknowledgeableandareonhandto

offernecessarytechnicalassistance,recommendproductsfromour

extensivestock,andassistwithanyprojectsyou’reundertaking.

Whetherit’sourknowledgeableandreliablestaff,orourgreat

rangeofproducts,weaimtogothatextramilewhetheryou’re

building,maintaining,renovatingorrepairing.

We’redelightedtobeinvolvedinrecognisingalocalherointhe

constructionindustry,asectorveryrelevanttoourbusiness.

■ Visitrgbltd.co.uk

➤ Outstandingachievements

inconstruction

➤ Innovationindesignand/or

practice

➤ Investmentintrainingand

development

➤ Attentiontosafeworking

andbestpractice

➤ Exceptionallevelsof

customersatisfaction

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

TheExcellencein

Constructionawardisopento

allbusinessesinthesector

basedorworkinginNorth

Devon.Fromsoletradersand

SMEstolargecompanies,this

includestradessuchas

building,decorating,

carpentry,electricity,

plumbing,heating,and

landscaping.

Businessescanenter

themselvesortheycanbe

nominatedbycustomers,

suppliersorotherbusinesses.

Outstanding New

Business Award

TheOutstandingNewBusiness

Awardrecognisesthesuccessof

newNorthDevonbusinesses.

Newbusinessesareessential

tothesuccessoftheNorth

Devoneconomyasnew

technologycausessomeolder

industriestodisappearandthe

naturalcycleleadsto

experiencedbusinesspeople

retiring.Newbusinessesneed

toreplaceoldonesandto

developtheeconomyforthe

future.Duetoitsremoteness,

runningabusinessinNorth

Devonisabigchallengeand

maintainingabusinesshereisa

majorachievement.

Frombuyingandselling

goodsatamarketto

establishingaspecialist

consultancy,thisaward

highlightsentrepreneurswho

puttheirplansintoactionto

buildasuccessfulbusiness.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

Businessesstartedinspare

time,afterleaving

employmentwithown

investment,orestablished

businessestransformedby

newowners

➤ Investmentintrainingto

developbusinessskills

➤ Originalbusinessideasora

freshtakeonanexisting

typeofbusiness

➤ Persistenceindrivinga

businessfromscratchto

success

➤ Successsuchasemploying

stafforexporting

➤ Driveandcommitmentto

transformavisioninto

reality

Businessstartedinresponse

tochangedcircumstances

causedbyCovid

Who can enter?

TheOutstandingNewBusiness

Awardisopentoanybusinessin

NorthDevonstartedonorafter

1January2019.Thisincludes

businessesacquiredbyand

transformedbynewowners.

BUSINESS-ACTION.CO.UK/AWARDS

Young Entrepreneur Award

The Young Entrepreneur

Awardrecognisessuccessful

NorthDevonbusinessowners

anddirectorsaged30orunder.

Thebusinessworldis

changingsofast,makingit

difficultforyoungpeopleto

predicthowtheircareerscan

develop.Thesmallpopulation

inalargegeographicalarea

alsolimitsthenumberof

opportunitiesavailableto

youngpeople.Thisaward

recognisestheachievementsof

youngpeoplewhostarttheir

ownbusinessorwhoprogress

throughexistingjobrolesto

ownorleadabusiness.

Fromstartingapart-time

businessatschooltomanaging

anestablishedcompany,the

YoungEntrepreneurAward

highlightsyoungentrepreneurs

whoembodythespiritof

NorthDevonenterprise.

2020hasbeenverydifficult

formanybusinesseswhohave

hadtoadapttogovernment

restrictionsduringlockdown

andtheawardalsorecognises

individualswhohaveadapted

workingenvironmentsand

practicestocontinueoperating.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Launchoracquisitionof

ownbusiness

➤ Fastprogressioninan

existingbusinesstodirector

level

➤ Evidenceofbusiness

successandachievements

➤ Commitmenttoacquiring

skillsorqualifications

➤ Abilitytolearnfrom

setbackstoachievestronger

futureperformance

➤ Long-termvisionto

establishathrivingbusiness

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

TheYoungEnterpriseAward

isopentoanyNorthDevon

businessownerordirector

aged30yearsorunderon31

March2021.

Entrepreneurscanenter

themselvesorbenominatedby

otherbusinesspeople.

@businessactionm | February / March 2021 | business action 21


The International Trade

Award isnewfor2021and

recognisesNorthDevon

businessesthatarestartingor

growinginternationaltrade

relationships.Itwassuggested

byInternationalTradeMatters,

whoarekindlysponsoringit.

International relationships

Inourfast-changingworld,

newtradeopportunitiesare

alwaysappearingforthose

businesseswhoarepreparedto

embracethem.

Exportsrangefromphysical

productsmanufacturedby

businessestofoodanddrink,

digitalproductsandservices.

TheInternationalTrade

Awardisopentoanybusiness

basedoroperatingfromNorth

Devonthatexportsproductsor

servicesinternationally,both

newandestablishedexporters.

The Made in North Devon

AwardrecognisesNorth

Devonmanufacturersand

producerswhoseproductsare

enjoyedlocallyandexported

acrosstheUKand

internationally.

Manufacturing history

NorthDevonhasalong

historyofmanufacturingand

production.Itsmanufacturing

rangesfromtraditionalgoods

andproductstohi-tech

equipmentandmaterialsused

inaviation,medicineandother

sectors.Itsfoodanddrink

productsrangefrommeatand

fishtospecialityciders,wines,

beersandmarmalades.

Fromalonemetalwork

craftspersonorartisanfood

producertoalarge

manufacturerofcomposite

materials,theMadeinNorth

DevonAwardhighlights

businessesmaintainingNorth

Devon’slongtraditionof

manufacturingandtakingit

intothefuture.

2020hasbeenverydifficult

formanybusinesseswhohave

workedveryhardtoadaptto

governmentrestrictionsduring

lockdownandthisyearthe

AWARDS

International Trade

Award

Criteria

Thejudgesarelookingfor

sponsored by

FoundedbymanagingdirectorLindaMiddleton-Jones,

InternationalTradeMattersLtdprovidesindependenttailored

supporttoSMEsandmicrobusinesses.

Levelsofengagementcanincludeatelephone-basedExport

Responsesupportservice,helpandadvicewithexport

documentationandaccreditations,orafully-embeddedExport

Managertooperateortrainyourexportdepartment.

■ Visitinternationaltradematters.com

evidenceofoneormoreofthe

followingcriteria:

Made in North Devon

Award

sponsored by

TheSignMakermanufactureshighqualitysignsandmemorialsto

suitallbudgets,offeringahugechoiceinmaterials,fontsand

images.Italsoprovidesamassiverangeofstandardsafetysigns,

postersandequipment.

Wemakesomanydifferentsignsjustthewayyouwantthem–

housesigns,homesignsandnameplates,doornumbers,memorial

plaques,businesssignsandwheelcovers.Ifyouneedadvicewith

anyofthesigns,plaques,businesssignage,memorialsorgiftsdo

callus01769561355.

OurmainworkshopsarebasedinNorthDevon,butwesendour

signsallovertheworld.Weknowweareluckytobesituatedinthe

countryandourwebsiteshowshowwecareforourcountryside.

Visitourwebsitetoseethehugevarietyofsignageweoffer.You

canplaceordersbyphone,emailorviaouronlineshop.

■ Visitsign-maker.net

MadeinNorthDevonAward

alsorecognisesbusinesseswho

haveadaptedworking

environmentsandpracticesto

continueoperating.

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

➤ Skillandexpertiseinthe

manufactureofproducts

➤ Identificationand

developmentof

internationaltrade

opportunities

➤ Overcomingbarriersto

exportingsuccessfully

➤ Establishingnewbusiness

processesthathave

increasedexport

competitiveness

➤ Newentrantstoexporting

➤ Growthofestablished

exportbusiness

➤ FlyingtheflagforNorth

DevonandBritain

Who can enter?

TheInternationalTradeAward

isopentoanybusinessbasedin

oroperatingfromNorthDevon

thatexportsproductsorservices

internationally.Entrantscanbe

anysizeandinanysector.

Businessescanenterthemselves

ornominateotherbusinesses.

➤ Innovationinthedesign

andmanufactureofhighqualityproducts

➤ Investmentintrainingand

skillsandinmanufacturing

equipment

➤ Transferofskillsand

knowledgefromone

generationtoanother

➤ Adoptionofnew

manufacturingtechnology

andpractices

➤ Exportsuccessbothacross

theUKandinternationally

➤ Adaptingworking

environmentandpractices

duetoCovidrestrictions

Who can enter?

TheMadeinNorthDevon

AwardisopentoNorthDevon

manufacturersorproducersof

physicalproducts,including

materials,equipment,food

anddrink.

Businessesdeveloping

technologyproductssuchas

softwaresoldasaproduct(e.g.

awordprocessingordatabase

system)canalsoenter.

(Businessescreatingdigital

contentsuchaswebsites

shouldconsiderenteringthese

intheDigitalandOnline

AchievementAward.)

Web site

business-action.co.uk/awards

LinkedIn

linkedin.com/company/businessaction

Group: linkedin.com/groups/2494210/

FOLLOW AWARDS ONLINE

Instagram

@businessactionuk

Twitter

@businessactionmag

Facebook

@businessactionmag

Group: facebook.com/groups/ndevon

YouTube

Business Action channel

22 business action | February / March 2021 | business-action.co.uk


The Highest Achieving

Learner Awardrecognisesthe

achievementsofindividuals

workinginbusinessesinNorth

Devonwhoarecurrentlyinor

haverecentlycompleted

trainingorskillsdevelopment.

Learningandskillsare

essentialbothtodeveloping

thefullpotentialof

individualssotheyenjoy

satisfyingcareersandto

creatingaskilledand

productiveworkforcefor

NorthDevon’sbusinesses.

Fromaworkplacementto

testsuitabilityforaroleto

qualifyingasaspecialistina

profession,thisaward

celebratesthehighlevelof

skillsandlearningbeing

developedinNorthDevon.

2020hasbeenanespecially

toughyearforapprentices,

trainees,studentsandother

employeesworkinghardto

developtheirskillsduetothe

unprecedenteddisruption.This

yeartheHighestAchieving

LearnerAwardalsorecognises

howlearnershaveadaptedto

difficultcircumstancesto

continuetheirlearning.

AWARDS

Highest Achieving

Learner Award

Criteria

Thejudgesarelookingfor

evidenceofoneormoreof:

sponsored by

AtlasPackagingistheUK’sleadingindependentcardboardbox

company.Ourmainaimistoprovideourcustomerswiththebest

bespokecorrugatedpackagingandtodothiswehaveour

owndesignandproductionservice.Ateverystepoftheprocessit’s

conductedaccuratelywhilstkeepingourpriceshighlycompetitive.

Weunderstandthatlongwaitingtimes,costsandpoorquality

canharmtheimpressionofyourbusinesses.ButhereatAtlas

Packagingwehavetheadvantageofhousingbothdesign

andmanufacturingfacilitiesonsitewhichallowsustofasttrack

theprocessofmakingyourcorrugatedpackaging.Wekeepour

pricesfairandcompetitivetoensurethatthehighestquality

standardsaremaintainedthroughouttheprocess.Andwith

constantreinvestmentandconsultationweareabletoofferstateof

theartprintingandmanufacturingservicestomaintainqualityat

itsverybesteverystepoftheway.

■ Visitatlaspackaging.co.uk

➤ Significantemployee

developmentthrough

training

➤ Outstandingacademicor

practicalresults

➤ Exceptionalcommitmentto

acourseortraining

➤ Overcomingpersonalor

otherbarrierstolearning

➤ Transformationasaresult

ofworkexperience,

placement,internshipor

secondment

➤ Increasedcontributionto

thebusinessasaresultof

training

➤ Adaptingworkand

learningpracticesasa

resultofCovidrestrictions

Who can enter?

TheHighestAchievingLearner

Awardisopentonominations

ofindividualsofanyageor

backgroundinNorthDevon

currentlytakingorwho

recentlycompletedworkrelatedtraining.Thisincludes

coursestoimprovenumeracy

andliteracy,traineeships,

apprenticeships,graduate

courses,vocationalcourses

andspecialistqualifications.

Anemployer,manager,

supervisor,externaltraineror

customercannominatea

learnerforthisaward.

Embedded global

trade expertise for

your business

Export

Manager

Export Manager Service is a great way to bring

expert skills and experience into your company and

can be delivered from as little as one day per month

by an international trade specialist

INTERNATIONAL

TRADE MATTERS

Unlock your Export Potential

internationaltradematters.com

Overseas Business Development | Compliance | Training & Support

@businessactionm | February / March 2021 | business action 23


1. What was your first job?

Workingatmyparents’nursery

andgardencentreinSurrey,

fromtheageof10yearsold,

andhelpingoutatthelocalvet’s

house,whichhadmany

interestinganimals,birdsand

petscominghomefornursing

andrecovery.

2. What is the best

business advice you’ve

ever received?

Reinvestinyourbusiness,

neverborrow,andtrustyour

owninstinct.

3. What do you enjoy most

about business?

Everydayisdifferent...fun

creatingquality,delicious

chocolatesandcraftingnew

ranges.Thislastyearwewere

veryluckytohavewonaGold

awardforourdeliciousRum&

RaisinDarkChocolatebar,

whichthenwentontowin

TasteofTheWest’s

ChampionshipAward.Very

pleasedasitissuitablefor

vegans,gluten/wheatfreeand

dairyfreetoo.Wehavewon

someawardsforourshopand

servicetoo,whichisvery

rewarding.Ilovemeeting

peopleandbuildingfriendships

withoursupercustomers.

4. What technology could

your business never be

without?

Chocolatetemperingtank,the

keytohandmadechocolates.

5. Describe your business /

management style

Everythinghasaplace,

everythingkeptcleanand

hygienic,newideasarealways

welcome.Customersarethe

reasonwearehere,soalways

giveagenuine,happywelcome.

Ialsoaskstafftotrythevarious

chocolateranges,sothatwhen

servingtheycanspeakabout

theonestheylike,thetasteand

texturedifferencesandhave

favourites!

IN THE HOT SEAT

Jeannette Cann

of Ilfracombe

Chocolate Emporium

Each issue we put a North Devon business personality in the hot seat

and ask them 10 questions. This issue we asked Jeannette Cann of

Ilfracombe Chocolate Emporium, winner of Business Action’s Best

Retailer Award 2020

6. How do you go about

personal development?

Wehaveafabulousongoing

trainingprogrammewith

Callebaut.

Best Retailer Award winner 2020:

Jeannette Cann of Ilfracombe Chocolate Emporium

Everyyearwegototheirstateof-the-artkitchenstolearn

moreskillsandexperiencenew

productsthatareavailablefor

ourartisanbusiness.

Ilfracombe Chocolate Emporium’s Deluxe Dark Chocolate Rum & Raisin Bar

won Champion Chocolate in the Taste of the West Awards 2020

7. Is there anything about

yourself that you want to

change?

Iboughtthechocolateshop

neverhavingbeento

Ilfracombe,anditwasabig

learningcurvefrommysmall

kitchenbusinessinHampshire,

butIhavelovedeveryminute

andembracechangesasthey

needtohappen.

8. Social media: yes or no?

Preferred network?

IlfracombeChocolate

Emporiumisavailableon

Facebook,Instagramand

Twitter.IlikeFacebookand

Instagram,andweaddmoreof

ourproductsontoourown

websiteeachweek.

9. How do you wind down

when not working?

Ilovewalking,andfeellucky

livinginsuchabeautifularea.

It’sawonderfulwaytomeet

people,andtheareaisrichinits

varietyofwalksfromopen

Exmoorcountryside,thegorges

ofLyntonandLynmouth,breath

takingviewsasyouwalkalong

thehillsofthecoastalpaths,to

walkingsomeofthebestsurfing

beachesinthecountry.

10. Do you have a motto or

favourite quotation?

Ifyoucanbeanythinginlife..

.bekind.

ILFRACOMBE

CHOCOLATE EMPORIUM

IlfracombeChocolate

Emporiumisaprettylittle

seasidechocolateshopand

museum,offeringhandmade

chocolatesmadeonsite.

Visitorscantastesamples,

andoftenseechocolatesbeing

madeastheywanderthe

museum,thentheycanselect

fromawiderangeofbarsand

individualchocolates.The

shopcatersforawiderangeof

dietaryneedsincludingvegan,

glutenandwheatfree.

Theshophaswonanumber

ofawardsandmostrecentlyits

DeluxeDarkChocolateRum&

RaisinBarwastheonlyNorth

DevonchampionintheTaste

oftheWestAwards2020.

Theshopplaysanactiverole

inthetownandalsooffers

chocolate-makingworkshops.

■ Details01271867193or

ilfracombechocolateemporium

.co.uk

24 business action | February / March 2021 | business-action.co.uk


HEADER

@businessactionm | February / March 2021 | business action 25


usiness

ACTION AWARDS

2021

North Devon’s independent business awards

Which awards categories

are you entering?

★ Best Employer ★ Best Retailer ★ Business-to-Business Excellence ★

★ Consumer Service Excellence ★ Digital & Online Achievement ★

★ Excellence in Construction ★ Excellence in Hospitality & Tourism ★

★ Highest Achieving Learner ★ International Trade ★ Made in North Devon ★

★ Outstanding New Business ★ Young Entrepreneur ★

All category winners progress to

★ North Devon Business of the Year 2021

Who can enter?

Any North Devon business. Any size. Any sector.

Entry is free – deadline Monday 15 March 2021.

Enter your own business or nominate others.

Full details inside – pages 17–23.

We’re waiting for your entries – Good luck!

BUSINESS-ACTION.CO.UK/AWARDS

More magazines by this user
Similar magazines