Business Action | February / March 2021
February / March 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue features our Business Activists answering your business questions plus full details of the Business Action North Devon Business Awards 2021 and how you can enter them. And there's news of businesses of every size and sector from the communities across North Devon.
February / March 2021 issue of the independent North Devon-based business magazine covering news on business and enterprise in the area. This issue features our Business Activists answering your business questions plus full details of the Business Action North Devon Business Awards 2021 and how you can enter them. And there's news of businesses of every size and sector from the communities across North Devon.
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1. What was your first job?<br />
Workingatmyparents’nursery<br />
andgardencentreinSurrey,<br />
fromtheageof10yearsold,<br />
andhelpingoutatthelocalvet’s<br />
house,whichhadmany<br />
interestinganimals,birdsand<br />
petscominghomefornursing<br />
andrecovery.<br />
2. What is the best<br />
business advice you’ve<br />
ever received?<br />
Reinvestinyourbusiness,<br />
neverborrow,andtrustyour<br />
owninstinct.<br />
3. What do you enjoy most<br />
about business?<br />
Everydayisdifferent...fun<br />
creatingquality,delicious<br />
chocolatesandcraftingnew<br />
ranges.Thislastyearwewere<br />
veryluckytohavewonaGold<br />
awardforourdeliciousRum&<br />
RaisinDarkChocolatebar,<br />
whichthenwentontowin<br />
TasteofTheWest’s<br />
ChampionshipAward.Very<br />
pleasedasitissuitablefor<br />
vegans,gluten/wheatfreeand<br />
dairyfreetoo.Wehavewon<br />
someawardsforourshopand<br />
servicetoo,whichisvery<br />
rewarding.Ilovemeeting<br />
peopleandbuildingfriendships<br />
withoursupercustomers.<br />
4. What technology could<br />
your business never be<br />
without?<br />
Chocolatetemperingtank,the<br />
keytohandmadechocolates.<br />
5. Describe your business /<br />
management style<br />
Everythinghasaplace,<br />
everythingkeptcleanand<br />
hygienic,newideasarealways<br />
welcome.Customersarethe<br />
reasonwearehere,soalways<br />
giveagenuine,happywelcome.<br />
Ialsoaskstafftotrythevarious<br />
chocolateranges,sothatwhen<br />
servingtheycanspeakabout<br />
theonestheylike,thetasteand<br />
texturedifferencesandhave<br />
favourites!<br />
IN THE HOT SEAT<br />
Jeannette Cann<br />
of Ilfracombe<br />
Chocolate Emporium<br />
Each issue we put a North Devon business personality in the hot seat<br />
and ask them 10 questions. This issue we asked Jeannette Cann of<br />
Ilfracombe Chocolate Emporium, winner of <strong>Business</strong> <strong>Action</strong>’s Best<br />
Retailer Award 2020<br />
6. How do you go about<br />
personal development?<br />
Wehaveafabulousongoing<br />
trainingprogrammewith<br />
Callebaut.<br />
Best Retailer Award winner 2020:<br />
Jeannette Cann of Ilfracombe Chocolate Emporium<br />
Everyyearwegototheirstateof-the-artkitchenstolearn<br />
moreskillsandexperiencenew<br />
productsthatareavailablefor<br />
ourartisanbusiness.<br />
Ilfracombe Chocolate Emporium’s Deluxe Dark Chocolate Rum & Raisin Bar<br />
won Champion Chocolate in the Taste of the West Awards 2020<br />
7. Is there anything about<br />
yourself that you want to<br />
change?<br />
Iboughtthechocolateshop<br />
neverhavingbeento<br />
Ilfracombe,anditwasabig<br />
learningcurvefrommysmall<br />
kitchenbusinessinHampshire,<br />
butIhavelovedeveryminute<br />
andembracechangesasthey<br />
needtohappen.<br />
8. Social media: yes or no?<br />
Preferred network?<br />
IlfracombeChocolate<br />
Emporiumisavailableon<br />
Facebook,Instagramand<br />
Twitter.IlikeFacebookand<br />
Instagram,andweaddmoreof<br />
ourproductsontoourown<br />
websiteeachweek.<br />
9. How do you wind down<br />
when not working?<br />
Ilovewalking,andfeellucky<br />
livinginsuchabeautifularea.<br />
It’sawonderfulwaytomeet<br />
people,andtheareaisrichinits<br />
varietyofwalksfromopen<br />
Exmoorcountryside,thegorges<br />
ofLyntonandLynmouth,breath<br />
takingviewsasyouwalkalong<br />
thehillsofthecoastalpaths,to<br />
walkingsomeofthebestsurfing<br />
beachesinthecountry.<br />
10. Do you have a motto or<br />
favourite quotation?<br />
Ifyoucanbeanythinginlife..<br />
.bekind.<br />
ILFRACOMBE<br />
CHOCOLATE EMPORIUM<br />
IlfracombeChocolate<br />
Emporiumisaprettylittle<br />
seasidechocolateshopand<br />
museum,offeringhandmade<br />
chocolatesmadeonsite.<br />
Visitorscantastesamples,<br />
andoftenseechocolatesbeing<br />
madeastheywanderthe<br />
museum,thentheycanselect<br />
fromawiderangeofbarsand<br />
individualchocolates.The<br />
shopcatersforawiderangeof<br />
dietaryneedsincludingvegan,<br />
glutenandwheatfree.<br />
Theshophaswonanumber<br />
ofawardsandmostrecentlyits<br />
DeluxeDarkChocolateRum&<br />
RaisinBarwastheonlyNorth<br />
DevonchampionintheTaste<br />
oftheWestAwards2020.<br />
Theshopplaysanactiverole<br />
inthetownandalsooffers<br />
chocolate-makingworkshops.<br />
■ Details01271867193or<br />
ilfracombechocolateemporium<br />
.co.uk<br />
24 business action | <strong>February</strong> / <strong>March</strong> <strong>2021</strong> | business-action.co.uk
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