DRIVE A2B February 2021

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Australia's only Magazine for the Commercial Passenger Transport Industry. News and views for Drivers, Owners and Operators of Taxi, Hire Car, Limousine, Ride Share, Booked Hire Vehicles, Rank and Hail Cars.

DRIVE

Voice of the Australian Commercial Passenger Transport Industry

FEBRUARY 2021 | EDITION 42

Moving into 2021

National

Magazine

Taxis, Hire Cars,

Wedding Cars,

Limousines

Owners, Drivers,

Partners, Operators

Suppliers, Networks,

Booking Service

Providers


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Publisher

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4 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


EDITION 42

www.drivea2b.com.au

DRIVEA2B

@DRIVEA2Ba

contact@drivea2b.com.au

12

NATIONAL

8 Transport Alliance Australia report.

12 Automated Vehicle trials.

24

Black & White Cabs drive for more

drivers.

QUEENSLAND

10 Senior drivers on the road.

VICTORIA

14

MPTP scheme handed to Uber on a

gold platter.

16

2021 Australian Open Pick-up and

Drop-off points.

18 Message from Rod Barton MP.

NSW

26 Regional Seniors Travel Card.

28 Central Booking Service for WATs.

16

30

NSW Taxi Council establishes a

Disability Reference Group.

WESTERN AUS.

32

Stress continues for WA's regional

taxi operators.

OVERSEAS

38

39

ComfortDelGro to trial ride-hailing

service with private cars.

Bilking a taxi fare; is it a crime or a

civil dispute?

STATISTICS

11 Queensland

40 - 41

22

Western Australia, Tasmania,

Victoria, ACT

23 South Australia

27 New South Wales


From our Editor

I have been reporting on this industry for over

30 years and it never ceases to amaze me how

every State (and Territory) in Australia does things

slightly, and sometimes majorly, different from

the others.

Just this year alone, the Victorian government has

seen fit to grant Uber the right to transport our

most vulnerable citizens — those who are MPTP

(TSS) cardholders. Victoria is the only Australian

State to do this. Moreover, it is the only place in

the world where this has been done!

In New South Wales, the NSW Taxi Council has

started up a Disability Reference Group where

industry stakeholders will come together, discuss

and network with the NSW taxi industry and

disability sector. This will help foster a more

collaborative and consultative relationship with

all stakeholders.

NSW government has awarded Spinal Cord

Injuries Australia the contract to provide a

Centralised Booking Service (CBS) for people

needing a Wheelchair Accessible Taxi (WAT).

A central booking system for WATs has been tried

in many places, many times before, and whilst it

is not a new idea, it is certainly a great one. The

NSW CBS for WATs will start on 1 March 2021.

Then there's the issue regarding incentives

for people purchasing electric vehicles. ACT

government offers zero charges on new e-vehicle

purchases, free vehicle registration and interestfree

loans for purchases. Victoria offers a $100

discount on registration and discounts on stamp

duty for vehicles priced over $68,740. Queensland

gives a slight discount on stamp duty.

These subsidies do little to bring the entry-level

pricing of e-vehicles to a more affordable value.

What some States give with one hand, they take

away with the other. South Australia, Victoria

and NSW have voiced their plans to introduce

a road user charge for electric vehicles. Whilst

some international cities are looking at a similar

scheme, they are only doing so now because of

the volume of electric vehicles they already have

on the road.

6 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


Even before you include the State road taxes,

these subsidies don’t do much to bring the

entry-level pricing of EVs to a more affordable

level.

With regards to the cleaning of commercial

passenger transport vehicles, most States

recommend that the frequent touch points in

the vehicles be cleaned at least daily. But in

Victoria it is MANDATORY for the frequent touch

points to be cleaned after every passenger has

left the vehicle.

NSW implemented the use of QR code recording

for passengers travelling in taxis, hire cars and

rideshare vehicles months ago — October 2020

actually. Victoria is still thinking about how it

will implement this safeguard, but apparently it

will be happening soon, and the other Australian

States don't see the need for this COVID-19

tracking assistance.

As far as industry terminology goes, Victoria

and Western Australia stand out as the only two

States that don't call a taxi "TAXI" and South

Australia refers to Wheelchair Accessible Taxis as

"ACCESS TAXIS" — see the table below for more

variances.

Just as there are no two snowflakes the same,

no two Australian States (or Territories) approach

the commercial passenger transport industry in

the same manner — because that would be too

easy, boring and give me nothing to compare!

Mrs Toni Peters

DRIVE A2B Editor

Australian

State /

Territory

Taxi

Vehicles were previously known as....

Luxury Hire Car

/ Limo / Special

Purpose Vehicle

Rideshare

Now known as...

Wheelchair

Accessible Taxi

ACT Taxi Hire Car Rideshare Wheelchair

Accessible Taxi

NSW Taxi Hire Vehicle Hire Vehicle Wheelchair

Accessible Taxi

NT Taxi Private Hire Car/

Limousine

Rideshare

Wheelchair

Accessible Vehicle

QLD Taxi Limousine Booked Hire Service Wheelchair

Accessible Taxi

SA Taxi Chauffeur Rideshare Access Taxi

TAS Taxi Hire Car Ridesourcing Wheelchair

Accessible Taxi

VIC

WA

Unbooked

Commercial

Passenger Vehicle

On-demand rank or

hail (OD-RH) vehicle

Booked Commercial

Passenger Vehicle

On-demand Charter

(OD-C) vehicle

Booked Commercial

Passenger Vehicle

On-demand Charter

(OD-C) vehicle

Wheelchair

Accessible Vehicle

Wheelchair

Accessible Vehicle

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

7


YOUR

NATIONAL

ASSOCIATION

Looking

after the

interests of

those

in the

Australian

commercial

passenger

transport

sector.

Driver's Accreditation

A Right or Privilege?

I first got my driver’s licence – legally

– as a 15 year old in New Zealand.

While we all thought that driving was

a right, a rite of passage if you will, the

authorities thought differently and

drummed it into us that driving was a

privilege – and that it came with great

responsibilities.

We were taught about the absolute

power and danger that we were in

control of, trying to master a beast that

weighed approximately a tonne and

that only responded to our inputs. We

were taught about the consequences of

our actions – how and when to brake,

how to steer etc.

There was a lady at the local roads

authority that was infamous for failing

young adults (15/16 year olds) going

for their licence the first time – almost

automatically – just to drum in this

point.

I first got my licence to drive a taxi in

Sydney in the early 1990s. Again, this

was definitely a privilege, and again,

the testing instructors did everything

they could to ensure that young people

didn’t get their licence the first time.

The responsibilities of being a taxi or

hire car driver are more onerous than

just driving a car. You take on the

primary responsibility for the care and

safety of paying passengers – people

who assume you are a professional

driver and are paying you for your

service.

I re-entered the taxi industry in Victoria

in 2004. Again, the instructors and

authorities were very serious – it was

a great privilege to be able to be a

hire car driver; and there were lots of

responsibilities that go with it.

Most of you will remember the

knowledge test that had to be passed;

you will remember we had to be

familiar with Melbourne and know

how to read and use a Melway street

directory. Once we were licenced,

there were rules and regulations that

we had to abide by, all because being

a commercial passenger vehicle driver

was a great privilege.

Unfortunately, over the last four years

the Victorian Government, through its

regulatory arm Commercial Passenger

Vehicles Victoria (CPVV) – previously

called the Taxi Services Commission

– seems to have forgotten this, and

it is now treating the ability to be a

8 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


ONLY

$120

Membership

Price)

and Yearly

half-yearly

payment

options

Alliance Australia is a peak

Transport

for owners, drivers, operators and

body

of the Australian

stakeholders

passenger transport sector.

commercial

is a non-profit body run by members,

TAA

members. Become part of an industry

for

passenger driver to be a right, and

not a privilege.

In Victoria the regulations that

defined the taxi and hire car industry

and ensured the professionalism

and safety of all participants in the

industry have been removed and

destroyed.

Transport Alliance Australia (TAA)

believes that 2021 is the year in

which our industry – an industry that

has been trampled and destroyed

by the governments that were

supposed to protect it – should be

fixed.

TAA believes that we have to reembrace

the past and realise that

driving a commercial passenger

vehicle is a privilege – and a hard

earned privilege too!

This privilege must come with

responsibilities, with rules and

regulations for the benefit of both

the industry and the society that we

serve.

All commercial passenger vehicles,

taxis, hire cars, limousines and

rideshare vehicles, perform vital

community work. We are the ones

who are called to take the older

members of our society to their

medical appointments. We are the

ones who governments entrust with

looking after those less able and who

are the beneficiaries of government

financial assistance.

We are the ones who welcome

tourists into our state and country

– often the first meeting with a

member of the Australian public that

tourists have. We are the ones who

have to know and love our cities – we

have to provide an efficient and safe

service, in a professional manner.

We are the ones who love our job,

and love the people who we work

for.

Our industry is not an industry that

should be considered a default

choice if there are no other options.

We need to see sufficient financial

reward to attract top drivers and

operators back into the business. We

need to see our people being proud

of the work that we do.

On a personal note I really enjoy

driving and chatting with the varied

clients that I have – it is this personal

connection that makes my day when

I drive. I take pride in knowing that I

am offering the best possible service

that I can.

Remember, being a CPV driver is a

great privilege, and not a right for

everyone!

Please let us know what you would

like to see to make this industry

better for all.

Together we can make 2021 a year

that showcases the re-birth of our

great industry.

Stay safe out there.

André Baruch

Valid from Now for 12 Months

JOIN TAA OR RENEW YOUR MEMBERSHIP!

YEARLY

(Individual

group working for a better industry.

available!

www.taa-national.com.au • info@taa-national.com.au

TAA advocates for the betterment of the Australian personal passenger transport sector.

DRIVE A2B magazine · www.drivea2b.com.au · September 2020

9


ON QLD ROADS

Senior Drivers

on the Road in

Queensland

Queensland News

Age is not a barrier to driving in

Queensland and the Department

of Transport and Main Roads (TMR)

support older drivers continuing to

drive on Queensland's road for as

long as they can do so safely.

The fact a driver is an older person

does not necessarily make them a

danger on the road.

Many older drivers have decades of

driving experience and are as safe as

any other motorist.

It is a person's ability to drive safely

that will determine whether they can

hold a licence.

All drivers, regardless of age, must

meet nationally agreed standards to

ensure their health or any physical

disability does not increase the risk

of a crash.

They must always carry their

medical certificate with them while

driving and drive in accordance with

any conditions or restrictions on the

certificate. The certificate is valid for

a maximum of 13 months, which

ensures regular check-ups and the

As there are several

conditions that can

become more prevalent

with age, all drivers 75

or older must hold and

drive in accordance

with a current medical

certificate.

early detection and management of

any health problems.

A person's general practitioner is

best placed to assess their medical

fitness to drive.

This is done using national

standards set out in the Assessing

Fitness to Drive for commercial and

private vehicle drivers publication.

The general practitioner may require

the person to undertake more

frequent reviews or seek advice from

a specialist, such as an occupational

therapist. A recommendation of

medical fitness to drive is then

provided to TMR.

10

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


Anyone, including Queensland

Police, can report a driver who

they believe has a medical

condition that is likely to

adversely affect their ability to

drive. Sufficient evidence needs

to be provided to TMR.

If TMR determines a person has

a medical condition that is likely

to adversely affect their ability to

drive, they can suspend, cancel or

amend their licence.

Failing to notify TMR of a medical

condition is an offence, which

carries a maximum penalty of

$8007 and cancellation of their

driver licence.

Qld

STATS

Number of Registered

Personalised Transport LICENCES

as at 30 June 2020

20,000

18,000

16,000

14,000

12,000

10,000

8,000

6,000

4,000

2,000

0

499

Licences

3,253

1.7m

17,459

Limousine Taxi Service Booked Hire Service

passenger trips provided

through the 2019/20

Taxi Subsidy Scheme

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

11


TECHNOLOGY UPDATE

Automated

Vehicle Trials!

Future automated vehicles are

predicted to improve Australia in

many aspects – from sustainability,

fuel efficiency, traffic flow, road

safety, mobility and accessibility, to

productivity.

However, as we know, before they are

commercially deployed, they need

to be tested on our public roads to

ensure they are 100% safe to be used,

and this is where trials come into play.

These trials, using automated cars,

pods and shuttle buses, have taken

place in Australia since 2016, and

many Australians have had the

chance to experience the technology.

The National Transport Commission

(NTC), an Australian statutory body

created to develop regulatory and

operational reform for road, rail and

intermodal transport, is working

together with fellow government

agencies to establish a complete

and functional regulatory system

that supports the safe commercial

deployment of automated vehicles in

Australia.

In November 2020, the NTC

compiled a report with an overall

view of the automatic vehicle

trialling, highlighting key findings

and lessons learned regarding the

trials’ framework which consists

of importation, trial application

and national trial guidelines; the

operation and outcomes of trials

themselves; and how trials are chosen

and evaluated.

Applying for a trial involves submitting

an importation application to the

Commonwealth to import the

vehicles and a trial application to

the state/territory governments to

approve a trial on public roads.

The NTC has observed that trial

12 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


applicants could be provided with

more clarity on the importation

process and trial application process.

A suggestion is that governments

organise a centralised online portal

for potential trial applicants to view

in the one place the process of a trial

from the very start to end.

There have been key findings about

the technology, project operation,

safety, road users, occupants,

reporting and infrastructure of the

trials. We have to remember that

automated vehicle trials shine a

light on many things other than the

technology itself.

Other elements that provoked

thought were business models,

viability as a transport solution, test

infrastructure and public acceptance.

Moving forward, governments and

trialling organisations should consider

what learnings and outcomes they

want arising from running these trials

in their jurisdictions, as to assist in

their decision-making in the future.

Most of the automated vehicle trials

that have been carried out have used

automated shuttle buses, and these

trials have come up with similar

results across all areas. Yet, from the

great amount of automated shuttle

bus trials actioned to date, the path to

commercialisation is still not evident.

Technology providers will look to

progress their testing to larger, more

complex trials and test out commercial

business models.

It is vital to increase public acceptance

of this technology prior to commercial

deployment. The thousands of

Australians who got to experience

the technology first-hard in the trials

generally reacted very positively.

Sharing takeaways from the trials

among governments surrounding

matters like safety incidents (including

those with human operators) and

trial locations is significant in avoiding

potential safety incidents and the

duplication of trials, respectively.

In order for Australia to be in an

optimal position for the commercial

deployment of automated vehicles,

governments need to be confident in

the objectives of the trials, so they are

able to evaluate them in consideration

of those objectives.

Some state/territory governments

are driven to partner up with trialling

organisations as funders, while others

assist in creating a ‘safe space’ for trials

in their jurisdictions.

Trialling organisations, on the other

hand, have contrasting reasons.

Depending on the type of trialling

organisation, it may want to test the

safety of the technology or want to

encourage the industry and address

transport disadvantages.

As the government plays a central role

in the ongoing nature of the trials, it

needs to consider the full scope of

objectives for trialling, especially the

objectives that go beyond their regular

objectives and go beyond industry

objectives.

Clearer objectives will lead to better

evaluation, which in turn will lead to

better sharing.

Evaluation and sharing learnings

haven’t been on the top of the priority

list for state/territory governments,

but it is now obvious that

governments will need to learn from

each other so that Australia is at the

best position to launch automated

vehicles commercially. The good

thing is that there is a willingness to

be more open. Austroads is working

to facilitate this.

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

13


SUBSIDY SCHEME

MPTP

SCHEME

handed to UBER

on a gold platter

Victoria News

The Victorian Regulator (CPVV) has

partnered with Uber and is allowing

Uber to participate in the Multi

Purpose Taxi Program (MPTP) scheme

– the subsidy scheme that allows

people with a severe or permanent

disability to get a 50% subsidy when

travelling in taxis. How ridiculous!!

There are so many things wrong with

this. Minister for Public Transport,

Ben Carroll, how can you condone

this action? How can you allow

the Regulator to decimate the taxi

industry?

Wasn’t it bad enough that the Victorian

government allowed Uber to operate

illegally for 3 years and infiltrate the

Victorian taxi and hire car industry?

But now you have hit them in the guts

again.

Firstly, just because we have had very

few new cases of COVID-19 it doesn't

mean the virus has gone away. The

world is still in a pandemic. At recent

CPVV meetings Uber has admitted that

its drivers have not been cleaning their

vehicles after each passenger – yet

this is a mandatory requirement of the

CPVV.

Secondly, does this mean that all

Uber drivers will undertake training on

how to assist and manage passengers

who may have a disability? Will they

undertake training to assist passengers

with severe medical issues? How is the

average Billy Bob going to know how

to assist people with special needs?

Thirdly, did anyone stop and ask

the Uber driver partners what they

thought about transporting MPTP

cardholders? Apparently there are

many drivers who have voiced their

opposition to carrying passengers

that may have special needs and

may require extra assistance from the

driver. They just don't want the extra

responsibility that is now being placed

upon them .

CPVV undertook a trial of the MPTP

scheme with Uber in Geelong from 22

March to 31 May 2020 – at the start of

Victoria's COVID-19 lockdown.

The subsequent results of the

14

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


government orchestrated trial,

where they judged Uber's services,

are based on 170 trips conducted

during this period.

This works out to be a sample size

of LESS THAN 0.15% of the average

MPTP trips during October and

November 2020 – not 5%, not 10%,

not 20%, but LESS THAN 0.15%.

How is this data sufficient to make

a judgement call?

And if you look at July 2019 -June

2020 figures, the CPVV reports

that 4.7 million MPTP trips were

undertaken in that 12 month

period.

It is preposterous to even

comprehend how the government

gained such an allusive

understanding of Uber's services

when such a small amount of

MPTP trips were taken.

Minister Carroll, you are permitting

Uber drivers to transport our

vulnerable community members in

cars that are not necessarily clean,

up to standard, have no cameras

installed and with drivers who have

been given no training on how to

assist these passengers. You are

allowing them to take the cream of

the MPTP work.

Uber DOES NOT have any

Wheelchair Accessible Vehicles

(WAVs) – it can only transport those

whose collapsible walking aids

fit into their boot. It used to be

that those who wished to provide

services to MPTP cardholders

had to have WAVs as part of their

fleet – and rightly so. But along

comes Uber and it gets handed this

segment of the CPV passengers on

a gold platter.

How is it that there appears to

be one set of rules for taxis and

another set for Uber? Minister

Ben Carroll, where is the LEVEL

PLAYING FIELD this industry was

promised back in 2017?

You have entitled Uber to do MPTP

work forsaking the great work that

Victorian taxi drivers currently do –

and you have based this new found

partnership with Uber on a sample

size of less than 0.15%. Why are

you allowing this to happen?

Minister Carroll, MPTP stands for

Multi Purpose Taxi Program: Are

you now saying that Uber vehicles

are TAXIS? C’mon Minister –

nowhere else in Australia have they

done this. No other state is letting

Uber get a part of their TSS – Taxi

Subsidy Scheme.

Why is Victoria so hell bent on

being the first state to totally kill

the taxi industry? Why are you

taking money out of the mouths

of so many taxi drivers' families by

allowing this to happen?

Minister Ben Carroll, surely the

taxi industry deserves better than

this!

MPTP FRAUD

CPVV recognises that there is

fraud being committed within the

Multi Purpose Taxi Program (same

as TSS in other States) and says

that any driver who abuses the

system could expect significant

consequences.

Whilst CPV Driver MPTP fraud will

apparently be prevented by Uber's

software - there is nothing to stop

friends and family members of

the MPTP cardholder (the citizen

who qualifies for MPTP 50%

subsidised trips) from using the

MPTP cardholder's Uber account.

And the taxpayers will be paying

for this!

So, CPVV has cut out one fraud

and allowed another to go out of

control.

Tammy O'Connor, CPVV's Director,

Legal, Governance and Regulatory

Services said, "No matter what

the level of fraud, criminal action

may be taken. Drivers could lose

their right to work in the CPV

industry and may have to live with

a criminal record."

Does this also apply to citizens who

fraudulently use a family or friend's

MPTP card? It definitely should

apply– because it's the taxpayers'

money funding this program.

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

15


During 2020 and 2021 Transport Alliance Australia represented the industry at the

discussions with the Australian Open committee planning meetings. TAA representatives

collected all the relevant information for Taxis, Hire Cars and Rideshare operations for

Australian Open 2021, and a summary is printed here for your information.

16

Taxi

The taxi rank is located on the north

side of Olympic Boulevard between

the Rod Laver Arena Loading Dock and

Grand Slam Oval Entrance.

In addition to Victoria Police, MSS

Security will provide personnel to

supervise the operation. The taxi

supervisors will commence at 4pm

each day for the first 11 days (8–18

February) and at 8pm for the last 3

days (19–21 February).

A permanent shelter has been installed

at the eastern end of the taxi rank to

ensure mobility impaired patrons

waiting for taxis are protected from the

weather conditions.

​The Taxi Rank operations are unique

to the venue and the Australian Open.

Some key points include:

• Taxis can either turn left

directly into the taxi rank

when approaching from the

city direction (from the west),

or alternatively queue in the

westbound U-turn lane on

Olympic Boulevard before

performing a U-turn to enter the

rank.

• With the new taxi rank design,

the western half has permanent

fencing installed along the edge

of the kerb and is intended as a

queuing area for taxis.

• The eastern half of the rank is

where passengers should get in/

out of the vehicles, where there

are six marked bays for taxis to

stop in.

When taxis arrive with patrons, they

will wait until they reach the drop-off

area at the eastern end before letting

passengers out. Once passengers

have exited, MSS staff will direct them

to the exit points and then direct the

next passengers from the queue point

to the relevant bay to enter the now

available taxi.

Hire Car

There are public pick-up/drop-off

areas designated on the north side

of Olympic Boulevard, located to the

east of Grand Slam Oval Entrance.

However, this area is only P2min

during the event for short term pickup/drop-off

and therefore cannot be

used to park and wait for patrons to

arrive.

Hire cars will need to seek long term

parking off-site, then come and pick up

at Melbourne Arena when scheduled

or called by their client.

The Undercover car park is an

accredited area and access is

restricted. Hire cars can submit

an Undercover Car Park Access

Application Form and receive

permission to gain access into the car

park.


8

6

7

5

John Cain Arena Zone

Practice Village

Entrance

The Green

Garden

Square

3

Yarra Park

nal Transport Map

External Transport Map

External Margaret Transport Map

Rod

2021 Court

Laver

17

7A William Barak Bridge

& Batman

Arena

Arena

2021

Terrace Ave

Rod Laver

17

Arena

16

Terrace

Margaret Court

Flinders Street

7A William Barak Bridge

15 14

Arena Zone

Station

& Batman Ave

Brunton Avenue

John Cain Arena

Richmond Entra

Rideshare

Brunton Aven

There is no allocated

exclusive area for Uber

this year. All rideshare

vehicles will be grouped

together and the two

designated rideshare

locations for AO2021

include:

• The eastern half

of the kerbside

parking on Olympic

Boulevard, fronting

John Cain Arena

• The Russell

Street extension

turnaround loop

area at the eastern

end of Federation

Square

In the event that the bays

are all occupied, traffic

controllers will waive any

new arriving rideshare

vehicles further east to

the secondary overflow

pick-up location in front

of the clay courts.

The Russell Street

extension location

will utilise the existing

kerbside parking bays

on both sides of the

extension.

Both locations will be

managed by traffic

controllers, ensuring

drivers utilise the full

capacity of the parking

William Barak Bridge

lanes and also aren't

parked too long waiting

for passengers and

blocking access for

others.

1573

rena

G Gate 4-7

ain Arena

p

Rod Laver Arena Zone

Partner & Premium

Experience Entrance

Garden Square

William Barak Bridge

Jolimont Road

Garden Square

Entrance

7C MCG Gate 4-7

John Cain Arena

Rod Laver

Arena

16

AO Hilltop

7C MCG Gate 4-

John Cain Arena

Rod Laver Arena Zone

Partner & Premium

Experience Entrance

Garden Square

14

15

Jolimont Road

Margaret Court

Arena Zone

Garden Square

Entrance

Birrarung Marr

MCG Gate 1-3

Rod Laver Arena

11

13

Street

Extension at

Russell Federation Square Street

AO River

l Terrace

r Tennis Centre

MCG Gate 1-3

Rod Laver Arena

MCG

11

8

13

6

10

12

Extension at

Federation Square

John Cain

Rod Laver Arena Zone

City Entrance

John Cain Arena Zone

Practice Village

Entrance

National Tennis Centre

Garden

Arena

Square

Court

The Green

Tanderrum Bridge

3

22

21

20

19

10

7

12

National Tennis

John Cain

Arena

5

1573

Arena

Grand Slam

Oval

Yarra Park

Brunton Avenue

Margaret

Court

Arena

17

William Barak Bridge

John Cain Arena Zone

Richmond Entrance

Grand Slam

Oval

Rod Laver

Arena

Terrace

7C MCG Gate 4-7

John Cain Arena

ctice 7A Village William Barak Bridge

Rod Laver Arena Alexandra Gardens

& Batman Ave Zone

City Entrance

Rod Laver Arena Zone

Partner & Premium

24

23

22

Margaret Court

Arena Zone

Garden Square

Court

3 Practice Village

21

20

19

William Barak Bridge

18

16

7C MCG Gate 4-7

John Cain Arena

The Green

7A William

Rod Laver

Barak Bridge

Arena

& Batman Ave

15 14

AO River

National Tennis Terrace Centre

Tanderrum Bridge

John Cain

Arena

Flinders Street

Station

Grand Slam

Oval

20

Experience 18 Entrance 19

Garden Square

22

Yarra River

Batman Avenue

National Tennis Centre

John Cain

Arena

18 19 20 21

AO Hilltop

Practice Village

Marg

Ar

Gard

E

Punt Road

Jolimont Road

Garden

Square

Entrance

Practice Vi

14

15

Grand Slam

Oval

Olympic Boulevard

Batman Avenue

Queen Victoria

Gardens

Richmond

Station

7D Olympic

Boulevard

22

21

20

19

18

24

23

Practice Village

Batman Avenue

4

3

r

11

AO Dining

Precinct

AAMI Park

Richmond Station Entrance/Exit

Olympic Boulevard

Sidney Myer

Music Bowl Olympic Park Oval

2

Federation Square

1

Richmond

Station

MCG Gate 1-3

Rod Laver Arena

8

6

Russell Street

13

Russell Street

Extension at

Olympic Boulevard

AAMI Park

Goschs Paddock

Rod Laver Arena Zone Rod Laver Arena Zone

Partner & Premium Grand Slam Oval

Experience Entrance Entrance

Grand Slam Oval Extension Margaret at

AO 10 Dining Precinct Olympic Park Oval

AAMI Park

Federation Square Rod Laver Arena Zone

1573

Arena

Olympic Boulevard

Birrarung Marr

11

8

13

Royal Botanic

Gardens

6

s

N

Court

Arena

5

Rod Laver Arena 7 Zone

12

Rod Laver Arena Zone

Grand Slam Oval

Entrance

Rod Laver Arena Zone

Partner & Premium

Experience Entrance

Grand Slam Oval

Royal Botanic

Gardens

Key Transport AO Dining Precinct Olympic Park AO Dining Oval

AAMI Park 12 Margaret Court Arena Zone

Enter via Garden Square 7 Entrance

Taxi Rank Water Taxi

Rockpool

Rod Laver

Arena

7C MCG Gate 4-7

John Cain Arena

Rod Laver Arena Zone

City Entrance

Goschs Paddock

5

10

Grand Slam Oval

Entrance

Partner & Premium

Experience Entrance

Grand Slam Oval

Terrace

1

Rod Laver Arena Zone

Enter via City Entrance or

Grand Slam Oval Entrance

Rod Laver

Arena

Court

3

Tram Stop Bus Pick Up Area

Train Parking

Rideshare/Uber

John Cain Arena Zone

Enter via Practice Village Entrance

or Richmond Entrance

2 Rockpool Private (Suite & Boardroom)

City 3 AO Entrance AO Dining The Precinct Green

Chef Series

AO River

John Cain

4 Atlas Australia

Arena National Tennis Terrace Centre

Rod Laver Arena Zone

AAMI

Olympic Park Oval

Tanderrum Bridge

Court

3

The Green

Garden

Square

Tanderrum Bridge

Bike Parking

Grand Slam

Oval

17

Yarra R


VICTORIA

NEWS

BACK

DOOR

DEAL

puts vulnerable

Victorians at risk

Commercial Passenger Vehicles Victoria (CPVV) has

announced the changes to the state’s Multi Purpose Taxi

Program (MPTP) to allow Uber’s casual rideshare drivers to

transport aged, elderly and incapacitated people.

The $60 million MPTP provides a subsidy for vulnerable and

disabled people who are unable to use public transport,

paying half the cost of a taxi trip up to the value of $60.

Rod Barton MLC

Leader, Transport Matters Party

Until recently, the scheme relied on regulated, accredited

taxis, including specialist vehicles for wheelchair and

incapacitated passengers. But under the government’s

‘partnership’ with Uber, the strict specifications and controls

have been abandoned, effectively opening the way for any

Uber driver to operate under the scheme.

The partnership between the government and Uber was

negotiated in secret, without proper industry and stakeholder

consultation or a financial impact assessment on the

taxpayer-funded scheme.

I believe that this decision will put some of Victoria’s most

vulnerable people at risk.

This ‘partnership’ deal means disabled, frail and impaired

people will be transported in Uber cars that don’t have

tamper-proof security cameras or fixed GPS tracking and are

driven by people who are not trained or accredited to care of

vulnerable people with special needs.

The details of this sham ‘partnership’ between the

18

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


My greatest fear is for

the safety of MPTP

passengers.

government and Uber is deemed

commercial in confidence

and lacks proper probity and

governance.

According to the Department of

Transport which oversees the

CPVV, the decision was based on

a limited trial conducted during

the height of the pandemic in the

Geelong area involving around

170 trips.

This was during a period when the

total number of trips was reduced

by up to 90%. How is the data

collected in any way reflective

of normal circumstances and

sufficient to make a judgement

call?

Uber’s predatory surge pricing

will leave many disadvantaged

people paying more; and there is

no doubt that Uber will ‘cherrypick’

jobs which will leave people

requiring vehicles with wheelchair

and other specialist equipment

waiting on the kerb.

It costs around $90,000 to put a

wheelchair capable taxi on the

road and around thousands every

year to keep it running – it’s a

specialist area requiring detailed

driver training and ongoing

compliance costs. The backdoor

deal with Uber means that for

many operators, this investment

will no longer be viable, forcing

them off the road.

In some country areas that also

means wiping out the regulated

taxi service, leaving communities

stranded.

The changes to the MPTP scheme

has also opened it up to major

rorting, as it is a requirement that

the cardholder be in the vehicle

to legitimately claim the travel

subsidy.

When using taxis, MPTP

cardholders are required to

present their card to the driver to

process the subsidy.

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

19


VICTORIA

NEWS

The MPTP scheme

must be managed

transparently.

Whereas when using the Uber app,

cardholders are only required to

enter their card details once and the

information is saved for all future trips.

It is not uncommon for people to allow

others to make bookings through

their personal Uber account. One can

foresee how easily this will be misused.

My greatest fear though is for the

safety of passengers. The government

decided that rideshare vehicles don’t

need regulated security cameras such

as those required in taxis, which means

there is a substantial safety and injury

risk.

You can’t just let an occasional Uber

driver pick up a person with special

needs.

Uber has also gone to great lengths,

spending up big on high-priced

lawyers to say it doesn’t employ or isn't

responsible for its drivers – if a special

needs passenger is injured or worse,

abused or attacked, the victim will

have no recourse.

What’s more, sensitive information

about the special needs passengers is

disclosed via the Uber app, which is an

unacceptable breach of government

policy.

And then there is the fact that a

large part of taxpayer dollars used to

support the MPTP scheme will now go

offshore in Uber commissions and its

tax-dodging operations.

This organisation has defied regulatory

responsibility at every turn – from

operating illegally, denying its drivers

rights under workplace laws, refusing

to provide answers to the Australian

Tax Office, hindering local police

investigations by redirecting queries to

their main office in California and even

dodging questions at a Parliamentary

Inquiry.

I have asked Minister for Transport, Ben

Carroll, to table the risk assessments,

Ministerial briefs and financial

agreements with Uber in Parliament.

The Multi Purpose Taxi Program is

funded by the taxpayer to support

people who are vulnerable and have

special needs – it must be managed

transparently and not used as a backdoor

cash cow for a company such as

Uber that repeatedly argues that it is

not responsible for its drivers.

Rod Barton MP

Leader, Transport Matters Party

20

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


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Platinum Taxis

Campbellfield

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Clayton South

Schmidt Electronic Labs

Coburg North

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Collingwood

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Doncaster

Rod Barton, MP

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Equity Transport Group

Geelong Taxis

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Lara

Avalon Airport Arrivals

Terminal

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Savid Taxis

Mildura

Mildura Taxis, Crown Cabs,

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North Melbourne

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Melbourne Star, Oiii, Netcabs

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Shepparton

Greater Shepparaton Taxis

Thomastown

13cabs, Southern Cross

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All Cars, Crown Cabs, Black

& White Cabs, Melrose

Lounge Cafe, Taxi Hire

Services, Transport Security

Cameras

Vermont Autogas

West Melbourne

Embassy Café

Wodonga Taxis


STATISTICS

Western Aus.

Number of Registered

Passenger Transport VEHICLES

as at 31 December 2020

vehicles

18,000

16,000

14,000

12,000

10,000

8,000

6,000

4,000

2,000

0

2,295

16,302

Tasmania

Number of Registered

Transport Services VEHICLES

as at 31 December 2020

2000

1500

1000

500

0

554

Taxis and Luxury Hire

Cars

1496

Ride-sourcing

On-demand rank or hail

On-demand charter

ACT

Number of Registered

Public VEHICLES

as at 1 December 2020

3,000

2,500

2,000

1,500

vehicles

2832

Victoria

Number of Registered

Commercial Passenger

VEHICLES

as at 31 December 2020

88,701

1,000

500

55

182

0

Hire Cars Taxis Rideshare

Number of Registered

Public Vehicle DRIVERS

as at 1 December 2020

drivers

4500

4137

4000

3500

3000

2679

2500

2000

1500

1000

602

500

0

Taxi Drivers Hire Car Drivers Rideshare Drivers

Number of Registered

Commercial Passenger

Vehicle DRIVERS

as at 31 December 2020

113,659

87,719

MULTI PURPOSE

TAXI PROGRAM

active members

22 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


South Australia

South Australia - Number of Registered Point-to-Point VEHICLES

944

1018

Rideshare

SPVs (Weddings/Tours)

Non Metro Chauffeur

Metro Chauffeur

Access Taxis (WATs)

Country Taxis

102

278

253

106

175

99

276

265

110

194

Metro Taxis 4,211

4564

as at September 2020

as at January 2021

South Australia - Number of Registered Point-to-Point DRIVERS

780

226

655

199

Taxi & Large Passenger

3811

3772

Taxi & Small Passenger

Small & Large Passenger

Small Passenger* only

5553

5317

Taxis only

* Small Passenger = chauffeur

vehicle, rideshare or country taxi

3264

as at 1 September 2020

3324

as at January 2021

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DRIVE A2B magazine · www.drivea2b.com.au · February 2021

23


MOVING FORWARD

DRIVE

for more

DRIVERS

With a cash injection of $3m from private investors led by Managing

Director Greg Webb, Black & White Cabs has announced a campaign

to recruit more drivers as it prepares to service new Government

contracts and launch a new food delivery service.

24 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


The growth plan comes after

a group of private investors

successfully purchased Black &

White Cabs last month from the

troubled P2P Transport through a

Deed of Company Arrangement.

Black & White Cabs Managing

Director Greg Webb, who leads the

group of private investors, said they

planned to expand their network

of 3,000-plus drivers across all of

its locations in Queensland, NSW,

Victoria and Western Australia.

“We’re really excited about the

future for Black & White Cabs,

which has recorded growth in longterm

transport contracts, cars on

the road and revenue even during

COVID,” Mr Webb said.

“We’re looking for more drivers and

operators particularly in Brisbane

and West Moreton but also across

every one of our locations to

meet demand and to service

our growing base of long-term

passenger transport contracts

with government and large

organisations,” Mr Webb said.

He also outlined that, “This month

we signed a new Transport contract

with one of Queensland’s largest

hospital and health services. This

is one of many long-term contracts

we hold with councils, companies

and government to transport

staff, elderly people, students and

people with a disability, which

provides a reliable base of income

to drivers.”

“We’ve also been working with an

online meals delivery company, to

support its expansion in South East

Queensland, as its delivery partner.

We are planning to launch this new

delivery service in March 2021.”

“We know drivers and operators

love the reliable income base

that comes from Black & White

Cabs holding long-term transport

contracts with governments and

corporations, which is why we’ve

seen a 40 per cent increase in our

fleet since July 2017. As a modern

transport company, we’ll continue

building that base of contracts plus

servicing our everyday demand for

door-to-door transport services.”

Queensland is experiencing growth

driven by tourism, mining and

southern migration. Over the past

three months, Black & White Cabs

has also launched into the Gold

Coast.

Western Australia, NSW and

Victoria were our highest growth

markets over the past 12 months.

P2P Transport went into voluntary

administration in December,

however as Black & White Cabs was

a profitable subsidiary company,

it continued to operate business

as usual. “Black & White Cabs no

longer has a relationship with P2P,”

Mr Webb said.

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DRIVE A2B magazine · www.drivea2b.com.au · February 2021

25


LOOKING AFTER

OUR SENIORS

Regional Seniors

Travel Card

NSW News

Applications opened on 18 January 2021

The regional seniors travel card is

pre-loaded with $250 for eligible

seniors living in regional, rural, and

remote NSW to spend on travelrelated

expenses. It can be used to

purchase Taxi services, pre-booked

NSW TrainLink train and coach

services, and fuel.

The card is intended to reduce

travel costs for eligible seniors living

outside major cities who typically

have longer distances to travel and

fewer transport options.

Eligible seniors have from 18 January

to 30 November 2021 to apply for a

regional seniors travel card. Seniors

who have a 2020 card will need

to apply to receive a card in 2021.

Successful applicants should activate

their cards within 45 days of receiving

it. They have 14 months to use the

card before it expires.

To be eligible to receive the $250

regional seniors travel card, you must

be an age pensioner with a valid

Pensioner Concession Card, or hold

a Commonwealth Seniors Health

Card or DVA Veteran Gold Card issued

by either the Department of Human

Services or Department of Veterans’

Affairs. You must also permanently

live in regional NSW - outside Sydney,

Newcastle and Wollongong.

If eligible, we encourage you to apply

in a COVID-safe way by going to

service.nsw.gov.au or calling 13 77

88. You can also apply at a Service

NSW Service Centre.

26

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


NSW Statistics

Sydney Taxi Licence Plates

$250,000

$200,000

$150,000

$100,000

$50,000

$210,000

Sydney Taxi Licence Plates

average transfer value

average value as at January 2021

$180,000

$82,400

$99,167

$77,500

$60,000 $53,500 $60,000

VALUES

ARE

UP

$-

Jan-17 Jan-18 Jan-19 Jan-20 Jul-20 Nov-20 Dec-20 Jan-21

Number of Metro NSW Number Licences of T Plates - Metro

as at

January

2021

5000

4500

4000

3500

3000

2500

2000

1500

1000

500

0

Jan-18 Jan-19 Jan-20 Jun-20 Jan-21

Taxi Licences Metro 4748 4668 4743 4525 4532

WAT Licences Metro 651 908 844 811 752

T Plates Active 4284 4176 4158 1980 3243

T Plates on Hold 464 492 585 2545 2041

Number of Issued

Passenger

Transport (PT)

Driver Licences

as at 31 January 2021

127,797

Number of Non-Metro Licences

as at

January

2021

NSW Number of TC Plates - Non Metro

1600

1400

1200

1000

800

600

400

200

0

Jan-18 Jan-19 Jan-20 Jun-20 Jan-21

Total Taxi Licences Non-Metro 913 1210 1425 1419 1432

Taxi Licences Non-metro 651 905 1124 1123 1122

WAT Licences Non-Metro 262 305 301 296 310

TC Plates Active 557 839 1059 1040 1360

TC Plates on Hold 94 66 65 83 72

P2P Compliance

Activities

for January 2021

Vehicle

Inspections

(safety standards

compliance)

Notifiable

occurrences

Audits of

Authorised

Service

Providers

Taxis

Hire

Cars

44 272

1 13

TSP - 1 BSP - 1


NEW SOUTH

WALES

new

CENTRAL

BOOKING

SERVICE FOR

WATs

People with disabilities will soon

be able to book a Wheelchair

Accessible Taxi (WAT) in the Sydney

Metropolitan Area in NSW using

the Centralised Booking Service

of Spinal Cord Injuries Australia

(SCIA) – a company that supports

people living with disabilities. The

centralised booking service will

commence from 1 March 2021.

Transport for NSW, after a thorough

evaluation awarded the central

booking service contract to SCIA, as

it was seen as the most innovative

and best value for money booking

service provider for WATs in

metropolitan Sydney.

Minister for Roads and Transport,

Andrew Constance said that “25%

of the staff at SCIA are people with

disabilities which puts them in a

unique position to understand the

best way to assist customers in

booking WATs. The services will be

provided with phone and online

bookings initially, followed by voice

recognition software.”

SCIA will also develop digital

assistants, instant messaging and

mobile applications with estimated

vehicle arrival times and driver

tracking capabilities. Furthermore,

SCIA will also employ more

people with disabilities to run this

important service.

Known as the Centralised Booking

Services in NSW, this contact centre

accepts bookings for WATs in the

Sydney metropolitan area and is

a key part of the Taxi Transport

Subsidy Scheme (TTSS).

The TTSS in NSW provides

participants with subsidised Taxi

trips up to 50 percent of the total

fare to a maximum of $60 per trip.

Drivers of WATs receive $16.50 (incl.

GST) incentive payment for trips

taken by participants in wheelchairs.

Taxis play an important part in helping

people with a disability solve their

transport needs. We look forward to

working with the SCIA, as they look to

implement this service.

28

DRIVE A2B magazine · www.drivea2b.com.au · February 2021


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$22 PER YEAR

We all know just how important the transport industry is in our daily lives – especially for

the young, old and vulnerable who rely on it, and for those who work in the networks.

It is clear there is still much to be done to ensure the industry has a more positive,

efficient and sustainable environment.

Transport Matters Party’s Leader Rod Barton MP, Executive Board, staff and volunteers

have been active during the last 18 months doing just that – improving the industry.

In fact, the latest success we’ve seen is the COVID-19 financial support package for the

CPV industry, thanks to Mr. Barton’s recommendations on the panel being approved.

Thank you to everyone who has

supported Transport Matters Party in

the past – we would not be where we

are without you.

To retain our registration as a political

party with the Victorian Electoral

Commission we are required to

demonstrate an ongoing member base.

Be part of a movement that matters....

www.transportmatters.org.au/join

We ask that you please consider

renewing or joining today for a fee of

only $22 per year.


NEW SOUTH

WALES

NSW Taxi Council

establishes a

DISABILITY

REFERENCE

GROUP

for the NSW Taxi Industry

The NSW Taxi Council has

recently established the Disability

Reference Group (DRG) after

hearing calls from representatives

from the disability sector for better

engagement and collaboration

needed from the Taxi Industry.

This was following the

Parliamentary Inquiry Hearing,

where disability representatives

provided feedback on their

experiences with the Taxi Industry.

Furthermore, the recent

Parliamentary Inquiry report

tabled on the 8th December

2020, included Recommendation

number 13, which states that

“the NSW Government develop a

point-to-point transport disability

forum with representatives from

the Government, the point-topoint

transport industry and

the disability sector, to provide

a formal forum to discuss and

address disability access issues in

the industry”.

NSW Taxi Council had already

established the DRG prior to the

report being released.

The DRG comprises representatives

from disability groups representing

people with a disability across

NSW and Australia. They include

passengers with physical

disabilities, as well as sensory

disabilities (including vision and

hearing impairment), together

with agencies representing people

with mental and intellectual

disabilities. The DRG also includes

stakeholders from the NSW Taxi

Industry across metropolitan and

regional NSW.

The DRG is an important channel

for the Taxi Industry to listen to

stakeholders from the disability

sector, who represent their

members. This is an opportunity

to understand key issues and

look to develop strategies to

address and resolve issues moving

forward. Ultimately, NSW Taxi

Council wants to provide improved

30

DRIVE A2B magazine · www.drivea2b.com.au · Dec 2020 / Jan 2021


DRG

Networking with stakeholders for better

engagement and collaboration with the

taxi industry and the disability sector.

services to passengers who look

to Taxi services to help them solve

their transport needs. For many,

these passengers are the more

vulnerable people in our society –

we must take great care of them.

At present, the meetings are

held quarterly via Zoom due to

COVID-19 restrictions. The last

meeting held was a workshop. This

was an opportunity to document

issues and prioritise opportunities

for focus according to the disability

stakeholders.

The group helps foster a more

collaborative and consultative

relationship between the Taxi

Industry and the disability sector.

A long-term benefit is that the DRG

allows for better planning and

focus on addressing the longer

term needs of passengers with

a disability to ensure continual

improvement of passenger services

delivered by Taxis – “we want to

continue to be the trusted local

transport champion helping

passengers get to where they need

to be, on time, every time.”

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

31


REGIONAL UPDATE

Stress continues

for WA's regional Taxi

Operators

Western Aus News

Regional taxi operators continue to

face undue stress with some unable

to provide a service to customers

who require wheelchair access

vehicles.

WA Country Taxi Operators

Association secretary Julie Murray

who owns and operates Mandurah

Taxis has parked up all eight of their

wheelchair buses because they have

become unviable to run.

Regional taxi operators have been

fighting for a fairer compensation

package after the industry was

deregulated by the state government.

A relief package offered to regional

operators fell short of what was

offered to their metro counterparts,

leaving many operators with large

debts and plates that were no longer

valuable.

While Mandurah Taxis fell under the

regional compensation package, its

service is still grouped in the Perth/

Mandurah/Murray levy area by the

Department of Transport (DoT).

This means it misses out on a $12 copayment

to pick up customers who

require wheelchair access, which is

offered to regional providers.

Despite missing out on the same

compensation as metro taxis,

Mandurah Taxis is charged a 10 per

cent levy which applies to metro taxis

as part of their buy-back scheme, but

does not apply to regional taxis.

"People are beside themselves

because they can't leave their house

if they don't have a wheelchair taxi,"

Ms Murray said.

"It is really stressful for our staff

who have to talk to people ringing

distressed and we can't help them, it

is not our fault."

Ms Murray exclaimed that she had

been picking up some of their

customers for 20 years and would

normally be conducting between 500

and 600 wheelchair lifts a month.

"The government has caused market

failure and they don't want to admit

it," she said.

"The government has shown nothing

but contempt for regional taxi

operators."

32 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


"We have been telling the

government for years that this

would happen."

Ms Murray said they were

threatened with fines if they did

not prioritise disabled customers

over others, which meant they

could no longer offer a maxi taxi

service either.

"We have tried to negotiate with

the department on this but no one

will talk to us," she said.

Regional taxi operators were

"devastated" after a parliamentary

inquiry into the WA Government's

handling of its buyback and

regional assistance schemes

was rejected by the Standing

Committee on Environment and

Public Affairs.

"The requirement to prioritise

wheelchair passenger jobs over

other fares has always been

regulated in Perth and was a

condition of operating a taxi-car

licence for regional areas," the

spokesperson said.

"All booking services operating

wheelchair accessible taxis outside

the Perth/Mandurah/Murray

levy area are eligible to claim a

co-payment for each wheelchair

job undertaken, provided they

submit evidence of the job to

the Department of Transport for

validation."

"The Department of Transport

has been in regular contact with

regional taxi operators across the

State throughout the on-demand

transport reform process."

"Significant financial support

has been provided to regional

operators over the past two years."

Coupled with a driver shortage

regional operators have been

unable to provide a full service to

their communities that once had

access to taxis around the clock.

Busselton Taxis no longer operate

on Sundays and other services

in Dunsborough, Yallingup and

Margaret River are struggling.

Busselton Taxi owner, Jeff Devenny,

said while their wheelchair access

service was still operating they

were faced with the likelihood that

soon they would not be able to

operate any vehicles on Mondays

as well.

A DoT spokesperson said it had

not threatened wheelchair taxi

operators with fines, however

reminded a new-metropolitanbased

operator that wheelchair

accessible vehicles must be used

to attend first to any request for

service for a passenger who uses or

requires a wheelchair.

The spokesperson said penalties

may apply to drivers and providers

of on-demand booking services

who failed to comply with the

relevant sub-regulations of 141

of the Transport (Road Passenger

Services) Regulations 2020.

1300 133 353

www.avagroup.net.au

TAXI CONVERSIONS

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DRIVE A2B magazine · www.drivea2b.com.au · February 2021

33


INDUSTRY ASSISTANCE

DiDi

pledges

$12m

in Discounts for

Essential Workers

by Lois Maskiell

Global ridesharing platform DiDi is

pledging US$10 million (AU$12.9

million) to give free and discounted

rides to essential workers travelling

to vaccine hubs across Australia

and its other international markets.

Announcing the Global Vaccination

Support Fund, DiDi president Jean

Liu said COVID-19 has changed

everything and “we would like to

be part of the solution”.

The ridesharing platform, which

entered Australia in 2018 and is

now active in 28 cities, will use

the support fund to offer essential

workers free and significantly

discounted trips.

The discounts can be claimed

through the DiDi app, whereby

essential workers use their ID

number from the Australian Health

Practitioner Regulation Agency in

order to receive the fee reduction.

Speaking to SmartCompany, DiDi

Australia spokesperson Dan Jordan

confirms that DiDi does not yet

know how much of the $12.9m will

be spent in Australia.

“We’re still working through the

exact allocation of the vaccination

support relief fund, but of the 13

international markets that it will go

to, we’ll make sure they will receive

a good allocation, so we can make

a difference,” Jordan says.

The vaccination support relief fund

comes on top of US$10 million

that was announced in March last

year and was used to help support

drivers who could not work due

to testing positive for COVID-19

or needing to isolate. Jordan says

that particular fund is still ongoing.

DiDi has also written to the

Australian Minister for Health

and Aged Care requesting that its

drivers be prioritised in the rollout

of the vaccine.

“We hope to be included ahead of

those considered low-risk but not

ahead of more at-risk workers,”

Jordan says.

Ultimately, Jordan says these

efforts to assist DiDi drivers

throughout the pandemic are to

show its respect to the important

work that rideshare drivers do in

Australia.

“We want to ensure that we

support their efforts and do realise

that they serve an important role

in Australia and that they are the

forefront of COVID-19,” Jordan says.

Rideshare groups have been under

scrutiny in Australia due to the

impacts of insecure employment

on workers. There is currently

a Senate inquiry into the gig

economy and the contractor model

it is built on.

DiDi charges its drivers a

commission fee which Jordan says

ranges from 5% to 20%.

34 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


37th

INCLUDES:

• Welcome BBQ at Westward Ho

Golf Club

• Individual Stableford round—

get to know the course

• Players and Sponsors dinner

at Oceanique, Adelaide Sailing

Club, West Beach

• Presentation Dinner for

all players and partners at

Stamford Grand, Glenelg

Australian Taxi Golf

Championships

4 days of friendly competition

Australian Taxi Golf Association Championship

Three rounds of Stroke Play.

South Australian Taxi Golf Social Trophy

Three rounds of Stableford Play.

Australian Women’s Taxi Association Championship

(Rose Bowl)

Two rounds of Stroke Play

followed by a social Stableford round on the last day of play.

Matches will be played in groups of 4 players in either competition.

Sunday 21 to

Saturday 27

March 2021

West Beach Parks,

West Beach,

South Australia

Proudly presented by South Australian Taxi Golf Club Inc.

ENQUIRIES: ianb131150@gmail .com or 0407 792 484

CAR

WASH

FREE HOT DRINK

WITH EVERY AUTO CAR WASH

MELBOURNE AIRPORT UNIGAS

MELROSE DRIVE, TULLAMARINE

Hot drink available at Melrose Lounge - Taxi Holding Area

Collect voucher from Unigas Office

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

35


BUSINESS RECORD KEEPING

ARE YOU KEEPING THE

RIGHT RECORDS ?

The new year is a great time to check.

The Australian Taxation Office's

record keeping evaluation tool

only takes about five minutes

to use and helps you assess

how well you are keeping your

business records.

You can access this feature by

visiting http://bit.ly/3jg40uw.

Simply choose what applies to

your business and the kind of

records you keep, and you’ll

get a report based on the

information you’ve provided.

We can't access the information

– so only you will see if you’re

doing well or if there’s room for

improvement.

Rules of good record

keeping

• keep all records that are

relevant to your business’ tax

and super affairs

• safely store your records in a

way that protects them from

being changed or damaged

• keep most records for five

years

• you need to be able to show

us your records if we ask for

them

• they must be in English or

easily converted to English.

Records you may

need to keep

• BPAY or PayPal records

• tax invoices for purchases

over $82.50

• stocktake records

• a list of creditors and

debtors

• wages records (including

directors' fees).

• Super guarantee

contributions paid to each

employee and how they

were calculated.

36 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


TRADE

DIRECTORY

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• 2 x Toyota Style Original Folding Seats c/w New Floor & Wall Brackets

• Flush Floor & Polyflor Non Slip Floor Coverings

• Reverse Triple or 4 Seater, Crash Frame, Seat Belts & Head Rests

• Large Metal Lockable Restraint Storage Box at Rear

• 3 x Child Restraint Anchor Points & Fixings

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23 Armada Place, Banyo QLD 4014 | 54 - 60 Industry Dve, Tweed Heads NSW 2486

1300 133 353

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FOR FULL DETAILS VISIT

www.drivea2b.com.au/2021-specials.html

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

37


OVERSEAS

news

Taxi operator ComfortDelGro to

trial ride-hailing service with

private hire cars

by Zhaki Abdullah

The new service, which will rolled out on February 4, 2021

will involve “a small number of private hire cars” and is

aimed at supplementing its taxi fleet, said ComfortDelGro.

Upon completion of the beta trial, which is expected to run

into March 2021, the company will assess the response to

the service and gradually open it up to more private hire car

drivers.

ComfortDelGro is Singapore’s largest taxi company,

operating about 60 per cent of the cabs in the country under

the Comfort and CityCab brands.

The company has seen its taxi numbers fall in recent years —

from about 17,000 in 2016 to 9,551 as of November last year

— in tandem with the rise in popularity of ride-hail services

such as Grab.

In October last year, ComfortDelGro was one of four firms

awarded a three-year ride-hailing service operator licence

under the new Point-to-Point (P2P) Passenger Transport

Industry Act.

The licence allows ComfortDelGro to provide ride-hail

services through both taxis and private hire cars, said a Land

Transport Authority spokesperson in response to queries

from CNA.

ComfortDelGro also holds a street-hail service operator

licence, which allows it to continue operating metered,

street-hail taxis.

The company had made an earlier foray into the ride-hail

market when it partnered with ride-hailing giant Uber in

late 2017, in a deal that allowed ComfortDelGro taxis to be

booked through the American firm’s app.

The partnership — which would have seen ComfortDelGro

take a 51 per cent stake in car rental firm Lion City Rentals,

which was then an Uber subsidiary — fell through when

Grab announced it was acquiring Uber’s business in

Southeast Asia.

ComfortDelGro also rents out private-hire vehicles through

its car rental business.

Two options for commuters

The new ride-hail service will only be available via the

ComfortRide option on ComfortDelGro’s mobile app, the

company said.

Passengers will have the choice of being served by taxis

alone, or either a taxi or private-hire car — similar to the

38 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


FARE EVASION

Bilking a taxi fare; is

it a crime or a civil

dispute?

by Perry Richardson | TaxiPoint UK

According to West Midlands (United Kingdom) Police, if a

passenger in the vehicle refuses to pay a taxi fare and is trying

to leave the cab without paying then this is theft and should

be reported by calling 999.

JustGrab option on rival Grab’s mobile app.

Only in-app cashless payments will be accepted for

the ride-hailing option, ComfortDelGro said, adding

that there are no administrative fees for payments

via credit or debit cards, or other cashless payment

modes.

Passengers who hail a taxi would usually have to pay

such a fee — costing 10 per cent of the fare — when

paying via credit or debit card.

The company added that it would be recruiting a

“small group” of private-hire drivers for the trial to

collect feedback, adding that it would gradually invite

more drivers as demand grows.

Driver assistance

Singapore’s taxi industry took a massive hit due to

the COVID-19 pandemic, with some drivers reporting

up to a 70 per cent fall in income during the “circuit

breaker” period as tourist numbers fell and many

people worked from home.

In December last year, the authorities announced

that taxi and private-hire car drivers would receive an

additional S$133 (AU$130) million in support from

the Government in the form of a new COVID-19 Driver

Relief Fund.

The fund will provide drivers with S$600 (AUS$585)per

vehicle per month between January and March this

year, and S$450 (AU$440) between April and June.

Officers do however state that cabbies should never put

themselves in danger trying to stop passengers leaving the

vehicle. Cab drivers are urged to always stay in the taxi where

they can call for help if an incident takes place.

For the cabbies experiencing a fleet footed runner, what

should they do if someone runs off without parting with the

hard-earned cash owing to them?

According to the officers at West Midlands Police (WMP)

cabbies should first direct themselves online to report the

incident. Many other police forces around the UK will have

similar avenues to report ‘bilkers’, along with Live Chat

facilities. If the cab driver can’t make the report using the

online options call police direct on 101.

WMP goes on to add via their website: “If you ever feel unsafe

or unsure about taking a job, refuse it. But please be mindful

that it is an offence for a licensed driver to refuse to take a

journey without a reasonable excuse. The fact the customer is

drunk or the route distance is too short is not an excuse.”

“You may wish to consider asking for payment before starting

the journey.”

The WMP advice goes on to explain when a disagreement

over the fare might become a civil matter. The police say: “If

a customer has concerns about the route taken or the cost

then this should be raised with the driver or their company.

Disputes like this are civil matters and not criminal and

therefore not a policing matter.”

“The driver and customer must try to settle the dispute, but if

not should exchange details and the matter can be raised as a

small claims case.”

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

39


WANT WORK?

WANT A DRIVER?

DRIVER JOBS

VICTORIA

GEELONG

Looking for a professional and reliable driver to join our

fleet as a casual. Must have exceptional customer service

and communication skills, be well presented, organised

and know their way around Geelong. Need a medium or

heavy rigid licence. Available to work Sundays, flexible

working hours. Training will be provided. Applicants must

be Australian residents and have WWCC and Police Check.

Hourly rates negotiable. Geelong Hummer Limousines

1800 486 637.

SYDENHAM

Available taxi for set price. 13cabs network. White or Silver

colour. Toyota Camry on gas. Anyone interested SMS 0411

464 849.

HALLAM

Network provider is 13cabs. Clean cars. Camry hybrid.

Hungry shifts and weekends available. Call 0412 922 123.

GLENROY

13cabs and Silver Top Taxis

Full, day and night shifts available. Looking for full time

drivers. Vehicles are a Skoda and a Toyota Camry. Please

phone 0408 565 787.

OAKLEIGH

Taxi driver wanted to drive , casual and full time position

please call Andrea on 0425 733 492.

CROWN CABS

Looking for drivers full time, day and night shift, starting

asap. In the Sunbury, Gisborne, Woodend. Kilmore, Wallan,

Whittlesea and surrounding areas. Must have a Taxi Driver's

Certificate. Preferably drivers who live in the area. Call

Emre 0404 020 333 or 1300 12 13 14.

BAYSIDE TAXI SERVICE

Sick of driving an old Ford? CHEAP is EXPENSIVE. Great set

price deals with our 50 series hybrids on lpg. Bayside Taxi

Service, 313 Bay Road, Cheltenham. For more info call (03)

9555 1155 or 0414 566 779.

WODONGA

Do you want to get out of the rat race?

Less stress? Less traffic? Cheaper living? Why not drive a

taxi in Wodonga? We have permanent day shift, night shift,

sedans and WAT vehicles. Great takings and easier driving!

Contact Wodonga Taxis on 02 6024 3839.

MELTON

Night/Day/Weekend shifts are available. Ring Zafar on 0425

844 884.

SILVER TOP TAXIS

Has to be over 25 years old. At least 3 years experience. East

Doncaster changeover. Call or SMS Tony on 0413 393 594 or

email tonysursock@gmail.com.

NEW SOUTH WALES

WOLLONGONG - LOOKING FOR A CAREER

CHANGE?

This could be an opportunity for you to join the team at the

Illawarra Taxi Network. Become your own boss, working

flexible hours, full time, part time or casual. Full training

and assistance with your application is available. Must have

a full NSW Driver's Licence for 12 months. Call (02) 4254

2120 or email john.megas@illawarrataxinetwork.com.au for

details.

BALLINA TAXIS

Pick your own shifts, on the job training provided for

suitable applicants. Email: ballinataxis@bigpond.com -

send your resume and contact details. More info call 0419

862 290.

NORTHERN TERRITORY

TAXI/MINIBUS DRIVER - PALMERSTON CITY

Immediate vacancy is available for a Minibus Taxi Driver.

Daytime/weekends shifts available. NT Driver's Licence

with 'H' endorsement is enough to start the job. If not,

we can help you get the 'H' endorsement. Great income

with flexible work hours. Please contact Gihan on 0469

828 307.

40 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


owners, operators & drivers

ADVERTISE HERE FREE

Send details (word limit=70) of your DRIVER or JOB advertisement to

contact@drivea2b.com.au or sms 0400 137 866 and we will print your

advert here for 3 months.

QUEENSLAND

BUNDABERG

Flexible hours. Training and support for new drivers. Full

Time or Part Time. Call 0413 550 029 for more information.

(Note: To obtain DA, Drivers will need to have clear criminal

record and physical from doctor.)

COORPAROO

Experienced Silver Service Taxi driver wanted for full time

work. Must have minimum 3 years full time experience.

Call directly on 0423 786 678.

BLACK & WHITE

All shifts available. Home changeover available all over

Brisbane. Set Pay or 50/50 Commission. Limited set pay

cars available. Albion Cab Centre. Call Ronnie today on

0411 864 392.

SUNCOAST CABS

Covering from Noosa to Caloundra & Hinterland. Main

duty is passenger pick up & drop off. Suncoast Cabs service

250+ account clients which may involve delivery of items.

Experience is gained on the job. A 3-day training session is

mandatory. Call Glenn 0438 517 500.

BRISBANE CROWN CABS www.crowncabs.com.au

All shifts available - 7 days per week. Please phone Tuna

Guclu - 0419 484 666.

\

WESTERN AUSTRALIA

CROWN CABS

Drivers wanted full time or part time in Morley and Perth.

Contact Tuna Guclu on 0419 484 666.

PERTH BLACK & WHITE CABS

Day Shifts (5-7 days). Call Georgina on (08) 9230 0400.

MANDURAH TAXIS

All shifts available, especially nights, weekends and

wheelchair bus drivers. Flexible hours - work to suit your

lifestyle. Good income and all training provided free.

Call (08) 9581 8999.

CANBERRA

MAWSON

Full time taxi driver job available - 7 days. Call 0435080679.

OWN YOUR OWN BUSINESS - TAXI OPERATOR

Are you a taxi driver looking to become your own boss

and work for yourself? If you are, talk to us about leasing

a taxi plate and working with Canberra’s biggest taxi

fleet. We will help you through the process of becoming

an accredited taxi operator and starting out in your own

business. Contact fleet@aerialcg.com or call our Office

(02) 6126 1500.

ACT CABS

Earn money driving. Flexible work. Easy to get started.

Training and support provided to new drivers. ​Full time,

part time and casual driver positions are available now.

We offer great working conditions and you're backed

by an experienced team of support staff that know the

taxi industry inside out. Phone ACT Cabs Admin during

business hours (02) 6103 0882.

CANBERRA ELITE TAXIS

Due to increased demand we need more drivers for

Canberra’s biggest and most experienced taxi fleet. Day,

night and weekend shifts available. If you don’t already

have a valid ACT “T” condition on your licence we can help

you through the process quickly and efficiently. For more

information please email feedback@aerialcg.com or call

(02) 6126 1500.

SOUTH AUSTRALIA

TUNUNDA

Earn $500 - $1500 a week driving taxis in the world

famous Barossa Valley wine region. Ph. 0478 946 886.

ADELAIDE CBD

Day or night shift available. 12 hour shift. Taxi accreditation

required. Call 0449 506 681.

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

41


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our office in Salisbury and ask for Tuna Guclu or call

0419 484 666 to discuss price and terms.

Leases Wanted - Brisbane

We are expanding in Brisbane. If you have

assignments to lease we will pay $100. Call into

our office in Salisbury and ask for Tuna Guclu or call

0419 484 666 to discuss price and terms.

Approved CPV

Taxi Security Camera

THS VIC1

• THS VIC1 has the latest technology taxi

security cameras with 1080P 1TB HD, why buy

anything else!!

• Compliant in NSW – VIC – ACT.

• Taxi Braille -Tactile numbering and CCTV

stickers

• CabCharge approved installer / repairer

• Master mechanic / technician with over 30

years automotive experience

• ONE STOP SHOP FOR ALL CPVs

• *** STOP paying monthly fees – GO

independent ***

• BEST PRICES - QUALITY WORKMANSHIP

For more info visit www.taxiservices.com.au

or call 0434 423 423.

42 DRIVE A2B magazine · www.drivea2b.com.au · February 2021


The King of Hearts is the only King

without a moustache.

You've probably been playing cards your entire

life and never noticed this. But if you look

closely, you'll see that the king of hearts is the

only monarch who doesn't have a moustache.

STRENGTHS is the longest word with one vowel.

With nine letters and

eight of them being

consonants, "strengths"

is the longest word in

the English language

with only one vowel,

according to the

Guinness World

Records. Which, on

reflection, makes it a really weird looking word.

Farm raised salmon is dyed pink.

Unless you only eat wild salmon, then the fish you buy has likely

been dyed pink. That's because farm-raised salmon consume

a different diet than their ocean-dwelling counterparts and

are naturally white instead of blush. In order to make them the

expected colour, a chemical is added to change their hue. This is

done as consumers buy what they are familiar with.

Advertisers’

Directory

AMS Ivanhoe Lawyers.................. 19

Aust. Taxi Golf Association.......... 35

AVA Group................................ 33, 37

DRIVE A2B ........................................3

DRVR Training................................ 25

Embassy Cafe................................ 23

Martin Meters................................. 37

Melbourne Airport Car Wash....... 35

Melway............................................ 37

Schmidt Elec. Labs........................ 37

TIAIB....................................................2

Transport Alliance Australia...... 9, 37

Transport Matters Party............... 29

Transport Security Cameras....... 44

DRIVE A2B magazine · www.drivea2b.com.au · February 2021

43


TRANSPORT SECURITY CAMERAS

The most affordable and reliable

in-vehicle security cameras

in Australia

Benefits

• Prevent crime & deter criminals

• Create a safe environment for

passengers and drivers

• Increase safety during payment

transactions

• Provide evidence when needed

• Hold drivers accountable

• Provide a safe work environment

• Reduce liability in cases of incidents

• Meet regulatory requirements in every

Australian State

• Warranty on all camera sets

Installations

We install approved

cameras in all commercial

vehicle industries:

• Taxi

• Hire Car

• Limousine

• Rideshare

• Bus

• Maxi Vans

• Trucks

• Tow Trucks

• Vans

• Courier Vehicles

WE WILL BEAT ANY PRICE!

Prices from: $900

Camera Package includes: 1 MDVR box, 1 Internal

Camera, 1 External Camera and cables.

PHONE

1300 12 13 14

We have installers in every State in Australia.

For more information visit our website www.transportsecuritycameras.com.au

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