QHA_Review March_2021

qhareview

q u e e n s l a n d h o T E L S a s s o c i a t i o n

M a r c h 2 0 2 1 e d i t i o n

affordable

lux

THE GOLD COAST’S JW MARRIOTT RESORT

FEATURE:

STAYING TRUE

COLMSLIE HOTEL’S MATT MCGUIRE

LATEST & GREATEST:

HOLIDAY HERE THIS YEAR

CAMPAIGN COMMENCES

CRAFTY BUNCH:

SLIPSTREAM BREWING

OPENS THEIR NEW BREWPUB


Bernie Hogan and Michael Nasser of the Barron Valley Hotel, Atherton

LET’S GET BACK TO BUSINESS

AS CRAZY AS IT

MAY SEEM, IN

SOME AREAS

OF THE STATE

IT IS ALMOST

IMPOSSIBLE TO

FIND STAFF.

2021 started with a degree of optimism. We saw the back of 2020 and were hoping

to be able to rebuild our battered industry. Our accommodation members and hotels

expressed this to the QHA clearly over the past couple of months. Most importantly,

members simply want business back.

Queensland has been fortunate that public sentiment has remained positive toward

the constant COVID restrictions. Outbreaks of the disease have been minimal and

contained on the back of excellent work by the quarantine hotels throughout the state,

Queensland Health and the broader hospitality industry.

However, to see more Queenslanders get back to work this year, we need our industry

running at full capacity. Accommodation providers need business travel to resume.

Domestic tourism will not replace this vital business as well as the drop in international

tourism. The third burning issue is having an available workforce. As crazy as it may

seem, in some areas of the state it is almost impossible to find staff.

So how do we do this? It is time to revisit capacity limits at venues and functions.

We have been told many times that our quarantine system and the border controls

are there to keep us safe. Well, let us trust the system. QHA will continue to talk to

the Queensland Government about proportionate responses to outbreaks and how

we can build capacity. Confidence across the state plummeted after the lockdown of

Greater Brisbane in January; we must reduce the possibility of this happening again.

QHA are making suggestions to Government on the best practices we see throughout

the world. Travel promotion, quarantine standards or contact tracing technology –

nothing is off the table as long as we can safely get back to business.

BERNIE HOGAN

QHA CHIEF EXECUTIVE/EDITOR

QHA REVIEW | 3


o u r c o v e r :

JW MARRIOTT

3 EDITOR’S LETTER

M a r c h 2 0 2 1 e d i t i o n

5 CONTRIBUTORS

6 NEWS

QHA

Level 14, 270 Adelaide Street

Brisbane, Queensland 4000

GPO Box 343

Brisbane, Queensland 4001

Phone: 07 3221 6999

1800 177 594

Fax: 07 3221 6649

Web: www.qha.org.au

Email: info@qha.org.au

Office Hours

8.30am – 5.00pm Monday to Friday

President

Mr Tom McGuire AM

Senior Vice President

Mr Richard Deery

Vice Presidents

Mr Scott Armstrong

Mr Brad Fitzgibbons

Mr Matthew Coorey

Chief Executive and Editor

Mr Bernie Hogan

www.qha.org.au

20 LATEST & GREATEST

22 FEATURE:

THE COLMSLIE HOTEL

38 INSIGHTS:

JW MARRIOTT

46 ACCOMMODATION UPDATE

52 TOP DROP

54 A CRAFTY BUNCH

58 WINE & PUB TALK

62 TRADE DIRECTORY

64 PARTNERS & CORPORATE MEMBERS

QHA REVIEW | 4

QHA REVIEW is published by the Queensland

Hotels Association ABN 54 878 166 941.

All information is correct at time of going to press.

The publishers cannot accept responsibility for

errors in articles or advertisements, or unsolicited

manuscripts, photographs or illustrations.

The opinions and words of the authors do not

necessarily represent those of the publisher. All

rights reserved. Reproduction in part or whole is

strictly prohibited without prior permission.

EDITORIAL & ADVERTISING

For all editorial and advertising queries:

Simon Cross 0413 698 630

qhareview@qha.org.au


DAMIAN STEELE

QHA Industry

Engagement

Manager

A hospitality industry

professional with over

30 years’ experience

in liquor, gaming and

operations. Damian

has a strong focus

on compliance and

legislation.

ROSS TIMS

QHA Training and

Safety Manager

Ross manages the

development and

delivery of industry

related training courses

and the provision of

workplace health and

safety services to

QHA member hotels

and other hospitality

venues.

PAUL ST JOHN-WOOD

QHA Membership Officer

Paul is the face of the

Association to many QHA

members as he travels the

length and breadth of the

state visiting, advising and

assisting publicans.

JUDY HILL

QHA Accommodation

Division Manager

As a professional

advocate for the

accommodation sector

of the hotel industry,

Judy advises and

represents members

on matters including

tourism legislation,

marketing strategy,

risk management and

airline regulation.

JOANNA MINCHINTON

QHA Employment

Relations Manager

Joanna has spent her

career developing a

broad knowledge and

skill base, providing

formal representation

in jurisdictions such as

Fair Work Commission,

the QIRC, and the

ADCQ.

THE HON SHANNON

FENTIMAN MP

Attorney-General and

Minister for Justice

Shannon Fentiman

is the Labor member

for Waterford in the

Queensland Legislative

Assembly. She is also

the Minister for Women

and the Minister for the

Prevention of Domestic

and Family Violence.

VICTORIA THOMSON

Commissioner for

Office of Liquor and

Gaming Regulation

Queensland

Victoria is responsible

for the regulatory policy

and strategic direction

of product safety,

licensing, compliance

and enforcement

activitiestoprotect market

integrity and keep

Queenslanders safe.

CURT SCHATZ

Managing Partner,

Mullins

With over 30 years’

experience in property,

liquor and gaming law,

Curt is recognised

as a leader in this

field. He advises

pub, club, nightclub,

restaurant, resort and

accommodation venue

owners and operators.

BRENDAN O’FARRELL

Chief Executive

Officer, Intrust Super

Brendan is responsible

for overall management

of the fund and

providing advice to the

board of directors. He

passionately believes

education is critical in

super due to the everchanging

nature of the

industry.

JOHN ROZENTALS

Wine Writer

John Rozentals is a

freelance writer who

has penned travel, food

and wine articles for

a range of Australian

newspapers and

websites including our

very own QHA Review.

NICK BAINBRIGGE

State Manager (Qld)

Aristocrat

Nick has a proven

history in wholesale

liquor, electronic

gaming, and hotel and

restaurant operation.

He now heads up the

state team for one

of Australia’s leading

manufacturers of

gaming machines.

QHA REVIEW | 5


NEWS

Hotel

Symposium

20 21

QHA REVIEW | 6

Queensland’s new Attorney-General, The Honourable

Shannon Fentiman MP joined more than 110 QHA

Members at the annual Hotel Symposium on Monday

9 February.

Held at The Paddo Tavern, the Attorney-General

kicked off the event with an address to industry,

followed by a Q&A session, both of which received

excellent feedback from attendees. Commissioner

Victoria Thomson from the Office of Liquor and

Gaming Regulation also joined the group, answering

many questions from attendees before engaging in a

discussion on potential process improvements for the

department.

The day also included presentations from event

partners IGT, Westpac, Mullins Lawyers and HLB

Mann Judd on topics such as Business Scam

Awareness, Designing a Modern Gaming Environment,

Demographic Analysis on Pubs, a Post Budget Tax

Update, Post-Pandemic Strategies and Insolvency

Reforms. Thank you to everyone who attended.


NEWS

Here's

cheers

The

QHA Podcast

HERE’S CHEERS TO OUR NEW PODCAST

At the QHA we continuously strive to keep you

informed and up to date with the latest developments

impacting our industry, as well as providing interesting

insights from the people who make it tick. In doing so,

we enlist all manner of means from the QHA Review

and QHA Update to various forums, in person and

online, along with industry alerts and the like.

With all of us leading increasingly busy lives, we have

now developed yet another way by which you can

engage with the QHA and stay informed. We’re proud

to announce the QHA’s Here’s Cheers podcast will

kick off later this month.

Now you can sit back, relax (even grab a cold drink

if you’re not driving) and listen to the dulcet tones of

Bernie and the QHA crew as they introduce you to

some truly fascinating characters involved with our

industry.

Queenslanders are known for enjoying a good

old chat and that’s exactly what this is – no

highbrow pontificating, just honest, down-to-earth

conversations. We aim to seek out the intriguing

backstory behind the individual success stories, the

latest product releases and even get to know the

decision-makers that impact our industry

QUEENSLANDERS ARE KNOWN FOR ENJOYING

A GOOD OLD CHAT AND THAT’S EXACTLY WHAT

THIS IS – NO HIGHBROW PONTIFICATING, JUST

HONEST, DOWN-TO-EARTH CONVERSATIONS.

WE AIM TO SEEK OUT THE INTRIGUING

BACKSTORIES BEHIND INDIVIDUAL SUCCESS

STORIES AND THE LIKE.

Chief Executive Bernie Hogan was pleased to soon

commence the series saying, “With so much going on

in our industry and so many people with interesting

insights, we thought this was another way by which

you can stay informed and entertained.”

So stay tuned, pardon the pun, the QHA podcast will

be available later this month on: apple iTunes / Apple

Podcasts, Spotify and Buzzsprout.

You can also listen in on our website at qha.org.au for

additional links and show notes.

QHA REVIEW | 7


NEWS

GREEN LIGHT FOR

SECOND TOWER

AT THE STAR GOLD

COAST

QHA REVIEW | 8

The Star Entertainment Group has today confirmed

another $400 million development project for South

East Queensland (SEQ) with a “Tower for Tourism” to

start construction on the Gold Coast in the next few

weeks.

The ASX Top 100 company and its joint venture

partners have approved the latest addition to The

Star Gold Coast integrated resort development –

a 63-storey mixed-use tower that will include an

internationally-recognised five-star hotel brand with

whom final negotiations are taking place.

The Star’s CEO Matt Bekier announced the green

light for the new development as works continue

on the Dorsett hotel and apartments tower – the

inaugural project in a $2 billion-plus masterplan for the

Broadbeach Island property.

The now approved Tower 2 will deliver a fourth

hotel to The Star Gold Coast; create around 2300

additional construction, operational, and indirect jobs;

and provide a much-needed recovery stimulus for a

tourism sector decimated during COVID-19.

Planned for a mid-to-late 2024 opening, Tower 2 will

be built on the most south-eastern part of Broadbeach

Island, and will feature 210 five-star hotel rooms,

plus 457 apartments that will form part of The Star

Residences Gold Coast.

Seventy per cent of the one, two, and threebedroom

apartments have already been sold since

pre-sales began in May 2019. Prices range from

$596,000 to around $1.8 million. A high percentage

of the apartments are likely to deliver further tourism

accommodation via a managed serviced apartment

program.

The State Government-approved masterplan for The

Star Gold Coast is being overseen by Destination Gold

Coast Consortium – the joint venture between The Star,

Chow Tai Fook Enterprises, and Far East Consortium.

Along with the $400 million, 53-storey Dorsett hotel

and apartments tower – and the soon-to-commence

Tower 2 – the masterplan provides potential for a

further three towers on Broadbeach Island.

The masterplan also allows for significant additional

resort facilities, dining precincts, bars and cafes, and

entertainment areas.

Tourism Minister Stirling Hinchliffe welcomed the

consortium’s decision to proceed with this significant

investment in the Gold Coast.

“This is an outstanding win for the Gold Coast and the

Palaszczuk Government’s focus on jobs and helping

the tourism industry to rebuild better after COVID-19,”

Mr Hinchliffe said.

“We approved the consortium’s $2 billion+ masterplan

in 2018.


NEWS

“Today’s decision to proceed with a second mixed-use

tower for locals and visitors shows confidence in Gold

Coast tourism’s economic recovery.

“Construction of the tower is expected to deliver 1,800

direct and indirect jobs, and once operational, another

500 job opportunities across The Star Gold Coast.”

Destination Gold Coast Consortium Chairman and

The Star Entertainment Group Chairman John O’Neill

AO said the second mixed-use tower was a show of

confidence from the consortium.

“While we continue to work through and manage the

serious impacts of domestic and international border

restrictions on our business and the industry more

broadly, the decision to proceed with our second tower

is part of our unwavering commitment to the Gold

Coast,” Mr O’Neill said.

“This city has unique and appealing characteristics

that make it an internationally sought-after tourism

destination.

“Domestically, we all know how strongly the Gold Coast

resonates as a premier holiday location, particularly for

those from the southern states.

“There is also a growing number of Australians who

want to work, live, and play here. It all helps underpin

our confidence in the Gold Coast and SEQ tourism.

“Our focus has never wavered. We are creating

a world-class tourism, leisure, and entertainment

destination that Gold Coast locals can be proud

of, while working towards our vision of becoming

Australia’s leading integrated resort company.”

In Tower 2, the 210 hotel rooms will feature across

the lower levels, while the 457 residential apartments

ranging from 55sqm to 168sqm will form the upper

levels.

Starting from level seven and spanning 14 levels, the

new hotel will sit above a six-level podium featuring an

active retail concourse, with direct connectivity to The

Star Gold Coast’s other integrated resort offerings.

The second tower’s retail offerings, when combined

with the Dorsett hotel and apartments tower, will

feature more than 12,050sqm of retail and resort

facilities.

These are proposed to include a luxurious day spa

and wellness centre; food and beverage; and a range

of speciality lifestyle services.

An additional sub-tropical recreation deck for use

by residents and visitors will connect to The Star

Gold Coast, and is designed to create a world-class

experience.

A large lagoon pool, sundecks, private cabanas,

alfresco dining areas, subtropical gardens, function

lawns, and outdoor spaces will bring the iconic

landmark to life.

Global construction company, Multiplex, has been

awarded the contractor role for the build with site

establishment works commencing this week, followed

by initial demolition works starting in the next few

weeks.

A LARGE LAGOON POOL, SUNDECKS,

PRIVATE CABANAS, ALFRESCO DINING AREAS,

SUBTROPICAL GARDENS, FUNCTION LAWNS,

AND OUTDOOR SPACES WILL BRING THE ICONIC

LANDMARK TO LIFE.

QHA REVIEW | 9


NEWS

QUEEN’S WHARF STRIKES

DEAL FOR JAW-DROPPING

LUXURY SHOPPING PRECINCT

QUEEN’S WHARF BRISBANE WILL DELIVER ONE OF THE WORLD’S FINEST LUXURY SHOPPING PRECINCTS AFTER

SECURING A DEAL WITH A RETAIL GIANT THAT BOASTS 750 OF THE MOST SOUGHT-AFTER BRANDS ON THE PLANET.

QHA REVIEW | 10

Part of the Moet Hennessy Louis Vuitton (LVMH)

Group, DFS is a global leader in luxury retail offerings.

As part of an agreement announced in February, DFS

will create its largest shopping footprint in Oceania at

Queen’s Wharf Brisbane.

The Brisbane development is one of the most

significant future projects for DFS, which will open a

flagship offering – Samaritaine Paris Pont-Neuf by DFS

– on Rue de Rivoli in the French capital later this year.

DFS’ three-level T Galleria Emporium in the historic

Printery Building on George Street – plus a wealth

of its luxury brands, including Louis Vuitton, housed

across 16 free-standing stores – will deliver a shopping

oasis at Queen’s Wharf featuring destination retail

products from more than 100 prestigious brands.

The development will also showcase several highprofile

international brands new to Brisbane.

In total, DFS will create around 6,000m2 of luxury retail

floorspace – part of nearly 40,000m2 of retail, food

and beverage and entertainment floorspace to be

delivered across the Queen’s Wharf precinct.

DFS Group Chairman and CEO Benjamin Vuchot said

the deal with Destination Brisbane Consortium – a

joint venture led by The Star Entertainment Group

with its Hong Kong-based partners, Chow Tai Fook

Enterprises and Far East Consortium – was the latest

in a series of recent DFS expansions.

“Our approach has always been to create destinations

within destinations,” Mr Vuchot said.


NEWS

“As a future iconic tourism, leisure, and entertainment

destination, we saw Queen’s Wharf as a global priority

for our business, sitting high on our list alongside

significant ventures in Europe and Asia.

“In January, we opened a new store on Hainan Island,

China, in partnership with a domestic duty-free

operator; and we’re also on track to open our largest

and most significant project to date, Samaritaine Paris

Pont-Neuf by DFS, later this year.

“We choose locations where our customers want to

visit and then create stores of a quality and richness

that elevate the local retail offering to a world-class

level.

“We’re delighted to join Queen’s Wharf Brisbane’s

multitude of attractions and look forward to welcoming

our customers to this exciting city in the future.

The Star Entertainment Group CEO Matt Bekier said

the landmark partnership with DFS will transform the

city’s retail offering.

“Queen’s Wharf will deliver world-class experiences on

so many levels,” he said.

“With DFS on board, our luxury retail shopping

precinct will not only be globally competitive, but the

biggest they have in Australia.

“This will deliver the wow factor for locals, as well as

interstate and international travellers.

“We have talked about four hotels, scores of

restaurants, cafes and bars, 12 football fields of open

space, the Sky Deck, moonlight cinema, the Neville

Bonner Bridge and residential apartments. Now the

detail of the Queen’s Wharf retail shopping offering

is taking shape and it further fuels the excitement of

what this transformational development will deliver for

Queensland and Queenslanders.”

DFS’ suite of luxury brands and stores will become

fully operational as part of a staged opening of

Queen’s Wharf from late-2022.

Mr Bekier said DFS’ arrival also has the potential to

provide further economic stimulus for Brisbane and

positive flow-on benefits for others in the tourism,

hospitality and retail sectors.

QHA REVIEW | 11


NEWS

VIRTUAL WINE EXPO

SPRUIKING AUSTRALIAN WINES TO OVERSEAS MARKETS IN A WORLD WHERE INTERNATIONAL TRAVEL IS NOT

PRESENTLY ALLOWED IS ALMOST IMPOSSIBLE. HOLDING LARGE SCALE EVENTS HAS BECOME INCREASINGLY

CHALLENGING TOO. THIS IS WHAT HAS DRIVEN WINE AUSTRALIA ONLINE.

QHA REVIEW | 12

Final touches are being put in place this month in the

lead up to the March 31 launch of a new 24 hour,

7-day-a-week virtual platform – Australian Wine

Connect – which will showcase our wine community to

the world.

Wine Australia’s Chief Executive Officer Andreas Clark

said the new platform would feature wineries from

across 65 regions and connect winemakers, buyers,

importers, distributors, media, educators and more.

“We’re proud to bring this same spirit of innovation

to the way we do business and have been working

hard to develop a valuable opportunity for Australian

wineries to continue marketing and selling their wines

overseas this year,” Mr Clark said.

“Australian Wine Connect has been designed to offer

similar benefits to an international trade show, however

it also enables wineries to reach and engage with

multiple markets across the globe and it will be live and

offering various virtual business opportunities for a full

twelve months.”

The site will aim to showcase our products to markets

in the UK, Europe, USA, Canada and Asia and will also

promote a diverse program of engaging events and

experiences.

It will allow buyers from across the world to network

and meet producers, discover new wines, link up with

distributors and enable sales conversations.

Other elements of the virtual platform include live

thought-leadership sessions, tasting sessions, and

variety and regional explorations to showcase the

people, places and processes that make Australian

wine unique.

Registrations for the virtual showcase are now open

to Australian wineries and eligible wineries can apply

for the Wine Export Grant to help cover the cost of

participation.

For more information and to register see

wineaustralia.com/australian-wineconnect/exhibit.


KENO CONTINUES TO

STRENGTHEN VENUE

RELATIONSHIPS

VENUE PARTNERS BELIEVE THEY HAVE A GOOD

RELATIONSHIP WITH KENO, ACCORDING TO ITS

LATEST BUSINESS CUSTOMER SURVEY.

The results also show how Keno has supported

venues through the challenging COVID-19 trading

period strengthening relationships and advocacy.

The survey was aimed at understanding how venues

view their relationship with Keno and how it can

improve.

Keno has again improved its relationships and

advocacy across the board, with its Net Promotor

Score (NPS) increasing from +26 in July/August 2019

to +45 in October/November 2020.

All states have seen an increase in NPS, including

when comparing between hotel and club venues.

Additionally, relationships across key accounts have

strengthened when compared to national results

(53 per cent versus 46 per cent).

Keno is continuing to see significant increases, year

on year, in its NPS due to a strengthening of its

relationships and recorded the highest NPS score ever

for any Tabcorp business unit.

More venues are also saying they feel like they have

a strategic relationship with Keno. The strength of

Keno’s partnerships is evidenced by 7 per cent more

venues viewing Keno as strategic or business partner.

Participation in the survey was strong, particularly

given the timing of the survey, with more senior

decision-makers (41 per cent), including General

Managers (22 per cent) and Venue Managers (33 per

cent) participating.

Venues evaluated Keno on four key criteria: value,

simplicity, trust, and enjoyment.

FREE ENERGY

SAVING

ASSESSMENT

POTENTIAL SAVING

20% TO 40% OFF

YOUR BILL

New Patented Technology for

Package Inclusions - Value in excess of $2,750

• Zero Upfront & Installation Costs

• Ongoing Support

• Equipment - Rent then Own (3 or 5 year plan)

• No habit changes or staff training

• Continue as normal and let us take care of everything

• Free Electricity Contract Procurement

• Online Energy Reports

• Personal Account Manager

It Works!

Helensvale Rugby Union Club

Pub in Rockhampton

Gym in Orange NSW

Car Dealership in QLD

Office Block in Sydney

Savings of $12,000 p.a.

Savings of $7,000 p.a.

Savings of 20 / 25% in total energy bills.

Savings of $55,000 p.a.

NEW FREE SERVICE -Now helping

venues unlock idle capacity using

alternate payment sources

Talk to us now to find out how you can convert your idle

business capacity into a digital revenue source

you can use to offset everyday expenses and lifestyle costs,

convert to cash, or retain for potential future growth

Interested?

Call today, the next steps are easy!

Mick Robinson

0422 218 375

mick@buildingtuner.com.au

www.buildingtuner.com.au


NEWS

AHG EXPO POSTPONED

THE UNCERTAINTY SURROUNDING THE TYPES OF RESTRICTIONS AND QUARANTINE PROCEDURES EXHIBITORS

AND GUESTS AT THE MAX AUSTRALASIAN HOSPITALITY & GAMING (AHG) EXPO MIGHT ENDURE DUE TO POTENTIAL

COVID-19 OUTBREAKS, HAS UNFORTUNATELY SEEN THE EVENT POSTPONED UNTIL 2022.

QHA REVIEW | 14

With 45 per cent of visitors to the event travelling

from interstate, along with 35 per cent of exhibitors,

proceeding with the event under such a cloud became

untenable.

In a statement released on the day the decision was

made, the AGH Board said it was a tough call to

cancel the event for 2021 which had been scheduled

to be held at the Brisbane Exhibition and Convention

Centre on March 10 and 11. Unfortunately the risk

profile for the event during this time of ongoing

uncertainty (specifically in relation to COVID-19

restrictions and border closures) was just too great.

The hard decision to postpone the Expo was made

to minimise any further negative impacts should the

decision be a forced one, closer to the event date.

The decision was made in collaboration with key

stakeholders’ best interests in mind – from both a

health and a commercial perspective.

There is a considerable cost in staging the event, both

financially and from a resourcing perspective. There is

also the health and safety of all visitors, exhibitors and

staff involved in the event to consider.

MAX Gaming Services Chief Operating Officer Paul

Carew, whose business is the major sponsor of the

Expo, said MAX would continue to support the event.

“Whilst we are disappointed to see an important event

like the AHG Expo cancelled, we acknowledge the

continued health and safety risk posed by COVID.”

“We remain committed to our ongoing partnership

and look forward to a successful return of the event in

2022.”

The AHG Expo is set to return in 2022 at the Brisbane

Convention & Exhibition Centre.


COVID CLOSURE REFRESH

A SIX-MONTH COVID-ENFORCED CLOSURE WAS THE CATALYST FOR AN ASTONISHING REFRESH OF A BOUTIQUE

INNER-CITY BRISBANE ART HOTEL.

The Constance hotel in the heart of Brisbane’s

Fortitude Valley has always renowned for its vibrancy

and colour. However for the hotel’s General Manager,

Jason Pratt, the uniquely decked out hotel interiors are

now surpassed by the warmth of his staff.

Hotel employees, who were on Jobkeeper at the

time, extensively deep cleaned every guestroom:

meticulously cleaning carpets, detailing guest

bathrooms, painting and refreshing every inch of the

rooms in readiness for its reopening.

Thanks to this remarkable work by the hotel’s

employees and some of the hotel’s suppliers,

The Constance has made a stunning return with

business booming thanks to many stay-cationers and

roadtrippers.

Originally constructed in 1955, the building certainly

has an interesting past. It was first used as a

clubhouse for the Brisbane chapter of a mysterious

international secret society called the Royal

Antediluvian Order of Buffalos (RAOB). It was later

bought in 2008 but was not developed until 2013.

During this time it became a haven for street artists.

When work finally began on the hotel, both the

developer and architect elected to preserve the street

art, tracking down the original artists to artfully restore

many of the original pieces and commission a few new

ones. The street art now forms the foundation for the

alluring aesthetic of the hotel. It is a stunning property

- a sleek inner-city location fused masterfully with an

edgy design.

Striking pieces from world acclaimed artists such as

Fintan Magee, Numskull, Rone and Beastman are

blended with suave finishes, such as 150-year-old

renewed timber flooring. The overarching design

showcases the contrast between the building’s rustic

elements and its clean lines and ultra-contemporary

fittings.

The property is now managed by renowned boutique

operator Lancemore Hotels, who also used the

downtime to develop The Constance’s vibrant new

brand and name.

QHA REVIEW | 15


NEWS

High ROI

M

M

O H

OFF MARKET HOTELS

HAVE AN EXTENSIVE DATABASE

OF LOCAL, INTERSTATE & INTERNATIONAL

BUYERS LOOKING FOR THEIR

NEXT ACQUISITION

O H

OFF MARKET HOTELS

Listing publicly or privately - Off Market Sales ensure

minimum community hindrance

US SPORTS LIVE

SKY and TAB are thrilled to introduce a new US

sports content package, increasing in-venue vision

through exclusive live games and retail exclusive 24/7

channels.

Their strategic investment in this new US Sports offer

will provide venues a point of differentiation and evolve

retail, keeping customers entertained throughout the

day as well as appealing to a younger demographic.

With over 145,000 races broadcasted per year and

adding in the best of the NBA basketball, MLB

baseball and NFL football (loaded with live games,

commentaries and replays) across three 24/7

channels, SKY will become the new home to US

sports and racing, in-venue.

Contact your TAB Wagering Sales Executive or the

Service Support Centre on 131 785 for information on

how to subscribe.

FOR A CONFIDENTIAL CHAT OR

SALE APPRAISAL PLEASE CONTACT

Chris Cameron 0477 271 875 | chris@offmarkethotels.com.au

Shane Mullins 0447 185 001 | shane@offmarkethotels.com.au

www.offmarkethotels.com.au


HYATT REGENCY BRISBANE

THE HYATT BRAND HAS OFFICIALLY RETURNED TO QUEENSLAND WITH A NEWLY

ACQUIRED QUEEN STREET PROPERTY

Brisbane’s CBD became the home of the return of

the Hyatt brand to Queensland on February 1 when

the doors were officially opened on Hyatt Regency

Brisbane at 72 Queen St in Brisbane.

The Hyatt has taken over the lease and the operation

of the Salters Brothers owned hotel that was

previously operated by Next Hotel Brisbane.

In the media on February 1 Hyatt Group’s President of

Asia-Pacific, David Udell, said the hotel would undergo

a full reburbishment of the guest rooms, public spaces,

event spaces and dining areas over the next few

months.

“Hyatt has had a presence in Australia for over 30

years. With Brisbane being one of the fastest growing

cities in Australia, Hyatt Regency Brisbane will be

a strategic addition to our growing portfolio in the

country, complementing our current and future hotels

in key destinations such as Sydney and Melbourne,”

Mr Udell said.

The hotel overlooks the Myer Centre on the Queen

Street Mall and includes 292 rooms, an outdoor infinity

pool, 24-hour fitness centre, all-day restaurant and

more than 100sqm of function space.

QHA REVIEW | 17


NEWS

LET’S RAISE THE BAR

AS PART OF DIAGEO’S $11.5 MILLION RELIEF FUND

TO HELP THE HOSPITALITY INDUSTRY GET BACK ON

ITS FEET FOLLOWING THE ADVERSE AND ONGOING

IMPACT OF COVID-19, TARGETED SUPPORT HAS

BEEN PROVIDED THAT PROMOTES SAFE INDOOR

AND OUTDOOR SOCIALISING.

The idea behind the initiative, which is being promoted

in Australia under Diageo’s Bundaberg Rum brand, is

to instil consumer confidence and get people to return

to their local and increase patronage.

Licensed venues around the country, no matter where

they’re located, can apply for Bundaberg Raising the

Bar funding. By providing different levels of support, it

is hoped there will be something of interest to suit all

types of venues.

At the QHA we wish to facilitate access to this

funding for our members specifically in relation to The

Bundaberg Rum Bear Care Safety package and The

Bundy Bear Garden package.

QHA members can now register to receive one of the

above packages, at no cost, by emailing their details

to info@qha.org.au. Let’s get more patrons back to

your venues to enjoy your food, drink and service in

safe and comfortable surrounds.

THE BEAR CARES SAFETY PACKAGE

Will provide immediate support for

safe socialising indoors and willprovide

infrastructure such as:

• Hand Sanitiser/Dispensers

• Personal Protective Equipment

• Thermal Scanners

• Route Flows

• Contactless Mobile Offerings

THE BUNDY BEAR GARDEN

Will provide immediate support for safe

socialising outdoors and will provide

infrastructure such as:

• Mobile Bars/Barrels

• Disposable Containers/Glassware

• Umbrellas

• Outdoor Furniture/Heaters

QHA REVIEW | 18


NEWS

STAY, PLAY, AND

HAVE A HAPPY DAY ...

OR TWENTY IN YOUR

OWN BACKYARD

QHA REVIEW | 20

That’s not the slogan that Tourism Australia

went with for its week-long advertising blitz at

the start of February to encourage Aussies to

see their own country first – they opted instead

for “Holiday Here This Year”.

In the first activation of the Holiday Here This

Year marketing campaign, Tourism Australia

spent $5million on advertising to inspire people

to take a well-deserved break and provide

much-needed support to tourism operators and

communities around the country.

Tourism Australian Managing Director Phillipa

Harrison said that with many Australians

returning to work, now was the perfect time to

provide them with the inspiration and ideas to

book their next holiday.

“Summer is typically the busiest time for our

tourism industry, with many operators relying

on the revenue generated during this period to

support them throughout the year.

“But as a result of the challenges that we’ve

continued to face across the country, for

many tourism businesses this holiday season

unfortunately hasn’t gone to plan so far,” Ms

Harrison said.

“We’re calling on people to make the most of

the remaining weeks of summer and experience

some of our incredible tourism offerings and

in doing so, help give back to operators and

communities across the country who need our

support more than ever.”

Minister for Trade, Tourism and Investment Dan

Tehan said the Government was proud to back

the campaign which was designed to support the

tourism industry.

“We want Australians to get excited about

holidaying in Australia,” Mr Tehan said.

“Our country is one of the most popular tourist

destinations in the world and this year is an

opportunity for Australians to discover why.

“Domestic tourism is worth $100 billion to the

Australian economy and our tourism industry

supports more than 621,000 local jobs.

“My message to every Australian is do yourself

a favour and start planning your next holiday in

Australia because you’ll have the time of your life

and you’ll also be supporting a lot of Australian

jobs and businesses.”

The campaign, which ran from 31 January to 6

February 2021, was the latest burst of activity in

Tourism Australia’s ongoing domestic marketing

initiative ‘Holiday Here This Year’.

It featured Australian destinations, tourism

products and experiences, including areas

impacted by last summer’s bushfires.

The week of activity included event sponsorships,

publisher created content and in-program editorial

integration as well as national advertising running

across key television programs, online and print,

and 2,500 outdoor ads.

Australians looking for further inspiration to

plan their next Australian holiday should visit

australia.com or talk to their local travel agent.


“DOMESTIC TOURISM IS WORTH $100 BILLION

TO THE AUSTRALIAN ECONOMY AND OUR

TOURISM INDUSTRY SUPPORTS MORE THAN

621,000 LOCAL JOBS...”


Tom McGuire on

legacy. He was re

that was built fro

McGuire who ope

humble beginnings

and empire of Quee

FEATURE

taying True

STAYING TRUE

19

40

Story Bridge

Hotel

19

20 Newmarket

Hotel

QHA REVIEW | 22

The Newmarket Hotel in 1920 where

a crowd gathered to welcome the

Prince of Wales.

cGuire once said his family was the custodians of an

t legacy. He was referring to the 114 years of

rk and devotion to a business that was built from the

up thanks to his Irish grandfather, James McGuire

20

21

11 Hotels

across Brisbane and

the Gold Coast.


FEATURE

Matthew and Damian

with Richard McGuire.

TOM MCGUIRE ONCE SAID HIS FAMILY WERE THE

CUSTODIANS OF AN IMPORTANT LEGACY. HE WAS

REFERRING TO THE 114 YEARS OF HARD WORK

AND DEVOTION TO A BUSINESS THAT WAS BUILT

FROM THE GROUND UP THANKS TO HIS IRISH

GRANDFATHER, JAMES MCGUIRE WHO OPENED

HIS FIRST BRISBANE HOTEL.

ce said his family was the custodians of an important

ferring to the 114 years of hard work and devotion to a business

the ground up thanks to his Irish grandfather, James

ed his first Brisbane hotel. It is a legacy that started from

as a singular hotel, and grew to what is now considered an icon

nsland’s hospitality industry.

Picture: Peter Cronin / Newspix

Tom McGuire, Richard McGuire, Jim McGuire,

Matthew McGuire, Regina McGuire, John Jeffs

and Damian McGuire at the Colmslie Hotel in

Morningside. Picture: Peter Cronin / Newspix

It is a legacy that started from humble beginnings as

a singular hotel, and grew to what is now considered

an empire within Queensland’s hospitality industry.

One of the first hotels that James McGuire owned

was the Newmarket Hotel later renamed the Windsor

Hotel, which was situated at the corner of Ann

and Albert Street. During his time he held the reins

of the famous Story Bridge Hotel for a period as

well. James then moved on to Woolloongabba’s

The Railway Hotel until he died in 1949. His wife

Nora took over the operations of the hotel and was

credited with having the longest continuous hotel

licence in Queensland at one time.

Nora’s three sons and the second generation of

McGuires all ventured into the hospitality industry

and operated the Manhattan Hotel in South Brisbane

with son Richard ‘Dick’, operating Brisbane’s

popular inner city hotel, Paddington Tavern.

QHA REVIEW | 23


FEATURE

Colmslie Hotel’s vibrant beer garden

with live music and big screen TV.

QHA REVIEW | 24

Dick and his wife Rae then took over the Paddington

Hotel in 1964, their children spent their childhood

living on top of the Paddo.

Dick’s children and third generation of McGuires;

Jim, Richard, Tom and daughter Regina, together

with some of their children - cousins Damian and

Matthew - are geared to continue the McGuire

legacy which now consists of 10 hotels across

Brisbane and the Gold Coast.

As the McGuire children spent their years living

above Brisbane pubs while their parents worked

downstairs, family did always come first and Tom

McGuire recalled a time when local tradies would

pour into the Paddington Tavern for a pint after

work while the Salvation Army band played on the

footpath outside.

“This is a very good industry if you have been

brought up in it because you get to see a whole

cross section of society living above the pub,” he

said.

“Mum and Dad sacrificed a lot for us so we have

always treated it as if we’re custodians of an

important legacy,” Tom said.

Today, McGuires Hotels operates one of the largest

family operated hotel groups in Queensland, and

its formula for success is quite simple; offer good

honest value for money in friendly hotels.


FEATURE

TODAY, MCGUIRES HOTELS IS THE LARGEST

FAMILY-OWNED AND OPERATED HOTEL GROUP IN

QUEENSLAND, AND ITS FORMULA FOR SUCCESS IS

QUITE SIMPLE; OFFER GOOD HONEST VALUE FOR

MONEY IN FRIENDLY HOTELS.

Protecting the family’s legacy are several

generations of the McGuire family members who

acknowledge the tremendous achievement of prior

generations and continue the publican tradition,

passing the tricks of the trade down the line.

“There are members of the third, fourth and fifth

generation currently working in the business. As a

family we are constantly in discussion with each

other about how we can improve our offering, and

we always aim to improve and grow our group

to ensure we remain a multi-generational, familyowned

and operated business,” Tom’s son Matt

McGuire said.

QHA REVIEW | 25


FEATURE

©Copyright 2019 Craig W Chandler Architect and Interior Design

QHA REVIEW | 26

“Our company has survived by staying true to what

we believe,” Matt said.

“We strive to offer great, friendly customer service

and a quality product. We want to look after our

customers, the regulars who visit our hotels and who

have been coming for decades, and we attribute that

patronage to our efforts to do our best and to offer

good quality service,” Matt added.

With 10 establishments, including the Paddo Tavern,

Tugun Tavern and the Colmslie Hotel to name a few,

McGuires Hotels (MH) employs more than 600 staff

including General Manager John Jeffs who has been

working for the family for over 50 years. The family is

currently building a $20m hotel in Yarrabilba, a new

housing estate south of Logan.

“We have 10 hotels across Brisbane and the Gold

Coast. Our family has grown up and lives in South-

East Queensland, so having our hotels in this area

means we can be hands-on at our hotels, day in and

day out. We are starting construction on our 11th

hotel this year at Yarrabilba.”

In 1969 Dick and Rae took over the Colmslie Hotel

in Brisbane’s inner-city suburb of Morningside

and in 2011, the hotel group moved into the

accommodation sector and found that it added

value to the group’s portfolio.

With 49 accommodation units, The Colmslie Hotel

offers four-and-a-half star accommodation facilities

as well as large-scale function rooms, perfect for

corporate events and weddings, and a popular steak

and seafood restaurant.

Matt said the hotel had been hugely popular

in recent times for private parties and family

celebrations which had been a growth area for

the hotel. Considered a neighbourhood hub for

Brisbane’s inner eastern suburbs, from Morningside

to Bulimba, Balmoral to Cannon Hill, the hotel

boasts a great location just six kilometres from the

heart of Brisbane’s CBD and 14 kilometres from the

Brisbane Airport.

In December 2019, the eastern suburbs including

Morningside, experienced its highest 24-hour

December rainfall for 20 years with more than

100mm in two hours causing flash flooding which

inflicted significant damage to the Colmslie Hotel.

“The Colmslie was renovated 18 months ago, one

of the main reasons for the renovation was a flash

flood that went through the restaurant and gaming

room. We then incorporated private dining and

function rooms within the restaurant and undertook

a full interior makeover as well as the beer garden

renovation and installation of our Big Screen TV,”

Matt said.


FEATURE

WE INVESTED A LARGE

PORTION OF THE

RENOVATION BUDGET

INTO TROPICAL PLANTS

AND TREES WHICH HAVE

CREATED A BEAUTIFUL

SPACE FULL OF COLOUR

AND LIFE.

QHA REVIEW | 27


FEATURE

THE COLMSLIE IS A FRIENDLY HOTEL, FROM

THE STAFF RIGHT DOWN TO THE PATRONS WHO

COME HERE TO ENJOY A GOOD TIME.

QHA REVIEW | 28

“We really cater for it all here at the Colmslie. We

have extensive function areas, gaming, and multiple

dining areas. Our recently renovated beer garden

has a big screen to watch all the weekend sport

with a cold beer. “We invested a large portion of

the renovation budget into tropical plants and

trees which have created a beautiful space full of

colour and life. Our dedicated TAB bar is great on a

Saturday to watch your horses come in and have a

punt.

“Our Venue Manager Scott Hockey has created

a great atmosphere and ensures that all of our

customers are well looked after, he has gone above

and beyond to ensure we maintain a high level of

customer service at the Colmslie hotel,” Matt said.

Thanks to its location and proximity to the city, the

Colmslie attracts a broad range of demographics.

“The surrounding suburbs have undergone a

gentrification combined with high-density unit and

townhouse-style developments which have attracted

a younger demographic into the hotel. The area now

is still on the up, with its proximity to the city and

the upcoming nearby residential and commercial

developments. We still have many elderly patrons

who visit during the day for lunch and a coffee, while

the afternoons then attract a younger crowd who like

to sit in the beer garden and watch the big screen

and set themselves up for the evening,” Matt added.

The hotel serves up its famous 100% chicken breast

parmies as its specialty, but is also well regarded for

its daily roast lunch specials and mouth-watering

steaks.

The hotel’s drive-through and Liquor Barn are open

until midnight every night and also underwent a full

refurbishment last year which Matt said had been a

huge success.

“Our retail manager Craig Walsh and his team go

above and beyond to ensure our customers are

well looked after. The Colmslie is a friendly hotel,

from the staff right down to the patrons who come

here to enjoy a good time. The management team

here are passionate about customer service and are

well-known and loved by our patrons. The staff are

so important to us and they build relationships here

with our customers,” Matt explained.


ATTORNEY GENERAL The Hon. Shannon Fentiman MP

ECONOMIC RECOVERY PLAN

It is a great privilege to work with and help steer

Queensland’s liquor and gaming industries throughout

the economic recovery plan, protecting our health and

creating jobs.

I am pleased to advise that to assist the gaming

industry in addressing the challenges of COVID-19

and changing consumer preferences, the Government

will work closely with the QHA during 2021 to develop

viable options for safe EFT payment of gaming machine

winnings.

We started 2021 with greater optimism, resilience, and

a heightened awareness of the importance of protecting

the Queensland community. The measures we have in

place, coupled with the Queensland Hotels Association

support in helping to deliver a COVID Safe Plan for your

industry, positioned Queensland strongly for January’s

three-day lockdown of the Greater Brisbane Area.

Queensland’s preparation included last year’s

announcement for the mandatory electronic recording

of patron’s contact details. This type of information is

vital in providing our contact tracers quick access to

legible, structured, and accurate records to assist them

to identify close, and low risk contacts. Knowing the

extent of community transmission is an important factor

in the duration of restrictions, and taking immediate

action allowed us to ease restrictions quickly and

reduce the economic impact to business.

Our support for licensed premises disrupted

by evolving COVID-19 restrictions included the

introduction of takeaway liquor authorities to enable

quick responsiveness on a temporary basis. The

Commissioner for Liquor and Gaming was able to do

this for the most recent three-day lockdown, granting an

authority for commercial hotel licensees in the Greater

Brisbane region to continue selling takeaway liquor.

As we unite and recover from the impact of COVID-19,

it is important to keep Queensland moving and to keep

Queenslanders working. I welcome any feedback or

concerns from QHA on how we can continue to better

recover from the global pandemic.

WE STARTED 2021 WITH GREATER OPTIMISM,

RESILIENCE, AND A HEIGHTENED AWARENESS OF

THE IMPORTANCE OF PROTECTING THE QUEENSLAND

COMMUNITY.

C

M

Y

CM

MY

CY

CMY

K

QHA REVIEW | 30


MASTERING THE ELEMENTS

Airex’s extensive range of refrigeration and

display products, exclusive to Stoddart, has

been designed and tested in Australia to master

the elements of its diverse climate.

Airex’s innovative and sleek line-up will fit

seamlessly into any commercial setting, in retail,

commercial kitchens, cafés, in either front or

back of house applications.

DESIGNED AND ENGINEERED

IN AUSTRALIA TO MEET

AUSTRALIAN STANDARDS

Providing outstanding food safety standards,

hygiene and high-quality components, Airex

sets a new standard for refrigeration and

display within the food service market.


OLGR

with Victoria Thomson

MESSAGE FROM THE COMMISSIONER

FOR LIQUOR AND GAMING

THE START OF 2021 HIGHLIGHTED HOW

UNPREDICTABLE THE COVID-19 SITUATION REMAINS,

WITH A THREE-DAY LOCKDOWN OF THE GREATER

BRISBANE AREA TO HELP MANAGE THE RISK OF

POSSIBLE COMMUNITY TRANSMISSION OF A NEW

VARIANT OF THE VIRUS.

Linking all this activity together is your venue’s

approved risk-assessed management plan which

maps-out practices and procedures to minimise

harm caused by alcohol abuse and misuse. Your staff

should be familiar with it, know that it supports safe

venue operation and it is mandatory to display signage

advising patrons that they can view your plan.

QHA REVIEW | 32

Throughout the challenges of COVID-19, the Office

of Liquor and Gaming Regulation (OLGR) remains

committed to the wellbeing of our community and the

economic recovery of businesses.

RSA practices provide a safe environment

OLGR has a multifaceted regulatory approach that

prioritises harm minimisation and community safety

while allowing industry to develop and contribute to

Queensland’s economy.

This includes licensees providing a safe environment

for patrons and staff and ensuring the responsible

service of alcohol (RSA).

A safe environment will attract patrons to your

venue and reduce the chance of legal, health or

neighbourhood issues arising.

Creating a positive culture around RSA, starts on

the floor by ensuring staff are appropriately certified,

confident, and offered opportunities to regularly refresh

their RSA competencies.

The OLGR YouTube channel has online training videos

that can assist with this process:

• Follow the Law – ‘RSA’ and ‘Complying with

Legislation’ – both cover a range of topics and

include quizzes to test your staff’s knowledge

• Behind the Bar – ‘Tricky Situation’ and ‘Just One

More’ show two RSA-based scenarios which you

can pause and discuss with your staff.

Remote gambling self-exclusions

Self-exclusion is a practical tool that can assist

individuals to minimise their potential for gamblingrelated

harm.

Just prior to venues reopening for gaming in July

2020, a new remote self-exclusion process was

introduced. This process allows individuals to selfexclude

from one or more venues through a Gambling

Help Service (GHS) without physically attending the

venues.

Should one of your patrons use this new tool a GHS

will contact your venue to identify the most appropriate

email address and contact person to receive the Form

3A –Self-exclusion notice. When you receive one of

these forms you must action it as soon as practicable,

usually within a 48-hour period. A step-by-step guide

to assist licensees handle remote self-exclusion

requests is available from our website.

Non-compliance with self-exclusion requirements may

lead to OLGR considering compliance action. While

an educational approach may be adopted in some

circumstances, in more serious matters the maximum

penalty for non-compliance is $6,672. Breaches of

these provisions may also be included on a licensee’s

compliance history and could be considered by the

Commissioner in reviewing other trading related

applications.


Victoria Thomson OLGR

Venues can promote community safety through

harm minimisation by maintaining a positive working

relationship with their local GHS. Reach out to your

local Gambling Help Service for advice and assistance.

Up-to-date licensee contact details are essential

Here at OLGR, one of our priorities is to keep licensees

well informed of the latest news and developments in

liquor and gaming.

We rely on you to keep your contact details up to date

so you can receive our news broadcasts without delay.

This is also essential to receive your annual licence

self-assessment from OLGR as failure to pay the fee

by the due date may result in the suspension of your

liquor and gaming licences.

To update your contact details please login to the

OLGR client portal at: www.business.qld.gov.au/

liquor-gaming (go to Licences and Permits) or email

olgrlicensing@justice.qld.gov.au. If you haven’t

activated your client portal account, please call our

customer service team on 1300 072 322.

You can also stay up to date by:

• subscribing to Inside Liquor and Gaming, the

OLGR’s monthly newsletter

• following OLGR on Facebook, LinkedIn, or

Instagram

• viewing industry related videos on the OLGR

YouTube channel.

QHA REVIEW | 33


SUPERANNUATION

with Brendan O’Farrell

INNOVATIVE SUPPORT IN TIMES OF CRISIS

It’s been pretty clear over the last few months that

the events of 2020 are far from over. Lockdowns and

ongoing domestic border closures continue to impact

businesses across Australia. Compounding these

issues is the fact that JobKeeper payments are due to

end, payroll tax is set to resume soon, and the super

guarantee rate is due to increase in July.

It’s understandable that many small businesses are

feeling uncertain about the increased cost of all these

changes and what the future will bring.

On the flipside, it’s been great to see companies

that are finding innovative ways to support the

hospitality industry while it manages the impacts of the

pandemic.

One example of this is an Australian wholesaler and

distributor who recently announced plans to establish

a warehousing solution for small distilleries and craft

brewers. The warehouses will store products from

multiple small suppliers in a single location.

The warehouses will then connect local bars and pubs

with craft distillers and provide a much simpler way to

purchase the assortment of products. It’s a great way

to support small brewers and craft beer, and for hotels

to attract new punters by adding more specialised

drinks to their range.

AT INTRUST SUPER, WE’RE ALSO DOING WHAT

WE CAN TO SUPPORT YOUR INDUSTRY. WE’VE

CONTINUED TO RUN VIRTUAL SEMINARS AND

PROVIDE EDUCATIONAL SESSIONS TO ASSIST

YOUR STAFF WHILE PHYSICAL ATTENDANCE AT

BUSINESSES IS LIMITED.

At Intrust Super, we’re also doing what we can to

support your industry. We’ve continued to run virtual

seminars and provide educational sessions to assist

your staff while physical attendance at businesses

is limited. We also made changes to our income

protection cover and our life and total and permanent

disability insurance to ensure better coverage for our

members during the pandemic.

In the coming months, some legislative super changes

are due to roll out. These rules could change the

way you pay and administer your staffs’ super. Many

businesses will need support to implement these

changes. If your payroll system doesn’t automatically

update with the new rules, managing the new

legislation could be a time-consuming and costly

process.

To be on the safe side, chat to our team before 1

July! Our free Business Super Health Checks, which

help businesses streamline their administration and

payroll processes, have been popular. During these

health checks, we can also prepare your payroll for the

changes and streamline your administration process.

The Business Health Checks take just 15-minutes

and could help you save valuable work hours for your

payroll and admin staff.

Talk to us about a free Business Super Health Check –

just email service@intrust.com.au or contact your local

Relationship Manager.

QHA REVIEW | 34

The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.

The information contained in this document and the services referred to are of a general nature only, and does not take into account your

individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your

own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001

360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy.

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence

No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439

Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned

subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN:

36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.2


LEGAL MATTERS with Curt Schatz

INTERIM AUTHORITIES: TIPS AND TRAPS

QHA REVIEW | 36

IN SHORT, INTERIM AUTHORISATIONS CAN BE

AN ENORMOUSLY HELPFUL TOOL WHEN USED

FOR THE CORRECT PURPOSES.

In the last year or so, there has been a notable

rise in the use of “interim authorities” and “special

authorisations” (together referred to as Interim

Authorisations ) allowing new licensees to sell liquor

and conduct gaming at venues, even before the new

licensee has been approved for the transfer of a

liquor licence or the grant of a gaming licence.

Historically, Interim Authorisations were used

only as a stop-gap measure to enable a venue to

temporarily continue trade, thereby preserving the

value of the underlying business until a new operator

could be approved to permanently take over the

liquor and gaming licences. For example, this might

become necessary:

• after the death of an individual licensee;

• where the liquor and gaming licences for a

premises are held by a tenant, and the landlord

wishes to continue trading the premises

after retaking possession from the tenant, for

example because the lease has expired, or

the tenant has abandoned the premises, or

the landlord has terminated the lease due to a

breach by the tenant; or

• where a liquidator or administrator is appointed

to manage the affairs of a company licensee.

Since the original intention was that Interim

Authorisations would be granted to deal with

emergency situations such as the above, OLGR

typically takes between one to three working days

to process and grant an Interim Authorisation if all

relevant requirements are satisfied.

Interim Authorisations are still available in the

above traditional emergency situations. Increasingly

however, parties are being encouraged to settle

sales and purchases of pubs, hotels and other

licensed venues, on the basis that the Buyer can

operate the venue under an Interim Authorisation,

before the usual liquor licence transfer and gaming

licence applications are approved by OLGR in full.

This is a risky strategy for a buyer, for two reasons.

First, there is a chance that OLGR will not approve

the buyer’s full liquor and gaming applications, in

which case the buyer would be stuck with a pub

business which they cannot legally operate. And

second, if the buyer is reliant on external finance to

complete the purchase, then banks and third-party

lenders will not advance funding to complete the

purchase until the full liquor and gaming approvals

have issued.

On the other hand, it is clearly not in the seller’s

interests to allow the buyer to trade the business

under an Interim Authorisation, while delaying

settlement until the full OLGR approvals have

issued. The obvious risks to the seller in those

circumstances are that the buyer may cause

physical damage to the premises and/ or harm to

the reputation and goodwill of the business through

poor management, before reneging on the sale,

failing to pay the purchase price, and leaving the

seller to deal with the fallout.

In short, Interim Authorisations can be an

enormously helpful tool when used for the correct

purposes. However, parties should exercise

great caution before choosing to settle the sale or

purchase of a venue without full liquor and gaming

approvals issued by OLGR.

Should you have any queries or require any further

information in relation to interim authorities to sell

liquor and/or special authorisations to conduct

gaming, then please contact myself on

(07) 3224 0230.

1

Strictly speaking, “interim authorities” are issued

under the Liquor Act 1992 (Liquor Act) to allow the

sale of alcohol, whereas “special authorisations”

are granted under the Gaming Machine Act 1991

(Gaming Act) to allow the conduct of gaming.

Nevertheless, the term “interim authority” is often

used colloquially to include special authorisations for

gaming. To avoid confusion, I use the term Interim

Authorisations when referring to both.


QHA REVIEW | 37


INSIGHTS

AFFORDABLE

LUX

EXPERIENCE-DRIVEN, AFFORDABLE LUXURY

IS NOW A POSSIBILITY AS THE GOLD COAST’S

JW MARRIOTT RESORT AND SPA RECENTLY

MADE ITS DEBUT IN THE PACIFIC REGION.

QHA REVIEW | 38


INSIGHTS

QHA REVIEW | 39


INSIGHTS

AFFORDABLE

LUX

As a brand, JW Marriott is inspired by principles of

mindfulness and encourages its guests to be present in

mind, nourished in body and revitalised in spirit.

As an enviable niche in the growing luxury tier within

Marriott International’s lodging portfolio, JW Marriott

creates nurturing environments and experiences for its

guests.

Having recently been renovated, the JW Marriott Gold

Coast Resort and Spa unveiled its new look and branding

in December last year to high praise.

“The Marriott International is a worldwide brand. We have

30 different brands in our portfolio and Marriott stands

in the upper scale market, and the JW branding is in a

luxury space in the same group as Ritz Carlton and St

Regis. However, JW is more about affordable luxury and

relaxed lifestyle. With over 7500 hotels worldwide, we

have only got about 100 JW-branded hotels, which is

quite significant. The JW brand is not given to everybody.

Those resorts that elevate our levels of customer

experiences get afforded that badge of honor,” JW

Marriott Gold Coast Resort and Spa’s general manager,

Ravinder Dhesi explained.

QHA REVIEW | 40


INSIGHTS

The newly branded JW Marriott has made an

exceptional first impression on the Gold Coast

hotel market by offering not just a place to stay

but rather an experience to remember. Catering

to couples, families and the corporate market,

there is something for everyone, but those looking

to indulge in some mindful “me time” will benefit

greatly, particularly if you’re holidaying with children.

It’s not often family-friendly luxury accommodation

is actually a concept, however JW Marriott offers

this as a point of difference. With experiences

throughout the resort such as cooking classes,

freshwater lagoons and secret explorations, children

will be happily entertained during their stay.

“Our service offerings are coupled with luxury items

of personalised experiences. The Gold Coast as a

destination was missing that high accommodation,

and for Australians to be able to experience that

luxury at a domestic destination is a huge positive,

especially when they’re not able to travel overseas,”

Ravinder said.

QHA REVIEW | 41


INSIGHTS

WHEN GUESTS ARRIVE

AT THE RESORT, THEY

ARE TREATED TO LUXURY

IMPROVEMENTS TO THE

VENUE WHICH IS COURTESY

OF A $35 MILLION

MAKEOVER, AS WELL AS A

NEW ELEVATED LEVEL OF

SERVICE.

“We have quite a few unique signature experiences

which lend ourselves to being the point of

distinction.

“We have a JW Garden, which may seem like a very

straightforward garden, but what we do is tours

with our guests, both with kids and adults. We then

have kid’s cooking classes where the chefs take the

kids out to the garden, they pick the herbs and they

come back and prepare their own pizzas; so children

get a bit more learning and education around

the garden rather than it simply being a garden,”

Ravinder explained.

“We also have the JW market, which again, is a

point of difference for us to be able to give our local

producers and providores a chance or an avenue to

sell and promote their products.

“We have fantastic poolside recreational facilities

with a world-famous lagoon with fish and a

freshwater pool. There are plenty of recreational

spaces with a water slide for the kids as well, and

QHA REVIEW | 42


INSIGHTS

a lot of our activities are crafted around the family

and the kids being able to relax and enjoy. We have

sandcastle making workshops, sushi classes, pizza

making classes, and even to the point of mixology

classes for the kids, minus the alcohol of course.

This is educational based for the kids so they

understand the benefits of fruit juices and healthy

options rather than fizzy drinks and knowing where

herbs come from rather than just being thrown in

from a supermarket shelf.

“This also gives the parents a bit of ‘me time’ while

the kids are away with the chef for about an hour

and a half doing the cooking classes,” Ravinder said.

“We have JW secret spots around the resort, as

well. It provides an element of discovery for our

guests so they can explore and look for the JW

secret spots, and just have a bit of ‘me time’ to

disconnect from the rest of the world and enjoy

this serene spot and live in the present. In terms

of signature arrival experience as well, we use

lavender as our key fragrance and flavorings, which

is believed to have a very calming effect on our

guests. So our welcome signature drink are centered

around lavender, and it gives our guests a bit of a

boost when they arrive. They can embrace the fact

that they’re here on vacation or for a meeting, and

transport themselves into the present and enjoy the

facilities around the resort,” Ravinder added.

When guests arrive at the resort, they are treated to

luxury improvements to the venue which is courtesy

of a $35 million makeover, as well as a new elevated

level of service.

“The debut of the JW brand into Australia, comes

from a $35 million dollar renovation and investment

into the iconic Surfers Paradise Marriott Resort and

Spa. As a result, the JW Marriott Gold Coast Resort

and Spa will be offering our guests a new elevated

level of energy in a luxury experience in the Gold

Coast. All of our 223 rooms and suites have been

completely renovated and refreshed right back to

the bones, including our bathrooms. The new look

and feel provides more spacious, open and calming

environments for our guests,” Ravinder said.

“There are a couple of hero aspects of the new

renovation which include the lobby which has been

transformed into a more cosy space with a feeling

of a lounge like at home; we have a new concierge

library with bookshelves and reading tables for

guests.

QHA REVIEW | 43


INSIGHTS

“... A GOLD COAST BOY WHO WENT AND DID

THE ASIA CIRCUIT WHICH MOST OF THEM DO

IN THAILAND AND IN VIETNAM. AND WE WERE

QUITE FORTUNATE IN THE CURRENT WORLD

CIRCUMSTANCES, THE PANDEMIC ALLOWED

US TO GET HIM ON BOARD FROM HIS PREVIOUS

POSTING IN HANOI”

QHA REVIEW | 44

“We have six new food and beverage venues,

including two feature restaurants. Misono is,

our Japanese teppanyaki restaurant, which has

an addition of a sushi bar and a new Japanese

whisky bar; and our famous seafood buffet

restaurant Cirtrique Restaurant which has been

elevated in terms of its layout, look and feel, along

with the food offerings.

“Chapter and Verse, which is part of our lobby, has

been expanded with its exterior al fresco dining

area as well. So everything is new in look and

feel, but also in our kitchen team via our recently

appointed executive chef, Paul Smart, who joined

us at the end of October last year,” Ravinder

explained.

“He is a Gold Coast boy who went and did the

Asia circuit which most of them do in Thailand and

in Vietnam. We were quite fortunate in the current

world circumstances, the pandemic allowed us

to get him on board from his previous posting in

Hanoi.”

Guests who have been lucky enough to

experience JW Marriott Gold Coast Resort and

Spa since its debut have been extremely happy

with the transformation not only from an aesthetic

perspective but also from the elevated level of

service which includes personalised interaction,

personalised connection and an understanding of

what a guest needs.


EV

YTHING

THE QUEENSLAND HOTELS ASSOCIATION WILL BE

HITTING THE ROAD OVER THE NEXT SEVERAL MONTHS TO

DELIVER FREE IR TRAINING TO HOSPITALITY EMPLOYERS

ACROSS QUEENSLAND.

The hospitality employer’s

guide to the obligations and

responsibilities of the

EMPLOYMENT RELATIONSHIP

LOCATION

DATE

Mount Isa 9 Mar 2021

Townsville 18 Mar 2021

Mackay 24 Mar 2021

Cairns 29 Apr 2021

Gold Coast 6 May 2021

Brisbane 11 May 2021

Rockhampton 13 May 2021

Sunshine Coast 18 May 2021

DURATION 9am to 1pm

(with catered breaks, and lunch to follow at 1pm)

COST FREE Secure your free ticket today by following

the link to book.

WHO SHOULD ATTEND Employers and those with

staffing responsibilities in the Queensland hospitality

industry, regardless of membership with the QHA.

PRESENTERS Experienced employment relations

practitioners and advocates from the QHA’s

Employment Relations Department.

QHA.ORG.AU/EVERYTHING-ER/

or call 07 3221 6999


ACCOMMODATION UPDATE

with Judy Hill

OPPORTUNITY FOR SUPPORT

QHA REVIEW | 46

As vaccines become available around the world,

all involved in the hospitality industry are keen

to gain an early insight into what the future of

travel will look like.

We know this next quarter will be critical for many

businesses reliant on international travellers and one

thing is certain: there will be incredible competition

for bookings as demand returns.

Tourism-related companies have benefited from

various Government support measures, transforming

their products and offerings while building new

capabilities to position themselves for future growth

opportunities. The tourism industry has displayed

immense resilience and adaptability throughout

this difficult period, reinventing business models,

reimagining offerings and experiences and leveraging

technology to find solutions in a COVID-19 world.

The most important thing Governments can do is

provide support relevant to our industry, not only

through grants that are listed below but to also

address the uncertainty through offering a pathway to

reopen international travel.

$5 million COVID-19 International Tourism

Adaption Grant

Aims to support regional Queensland tourism

businesses that have suffered losses of income

because of the international travel restrictions

as a result of COVID-19. The tourism business

headquarters must be located in Queensland and

primarily operate outside the Greater Brisbane Area

of Brisbane City Council, Redlands City Council,

Logan City Council, Ipswich City Council and

Moreton Bay Regional Council boundaries. Grants

from a minimum of $2,000 to a maximum of $10,000

(excluding GST).

$100 million Small Business COVID-19 Adaption

Grant (regional stream) Aims to support small

businesses in regional Queensland to adapt and

sustain their operations and build resilience. To

be a ‘regional business’, your principal place of

business must be in a local government area within

Queensland that is not identified as a South East

Queensland location. The available grant amount is a

minimum of $2,000 up to a maximum of $10,000 per

eligible small or micro business.

$128 million COVID-19 Consumer Travel

Support Program

Is a one-off payment for travel agents and tour

arrangement service providers with an annual GST

turnover of $50,000 to $20 million in the 2019

calendar year. Payments will be scaled, with a

minimum payment of $1,500 for a business with

a turnover of $50,000 up to a maximum payment

of $100,000 for a business with a turnover of $20

million.

$50 million Business Events Grant

Will assist sectors, regions and communities

disproportionately affected by the economic impacts

of COVID-19 by providing grants between $10,000

and $250,000 to cover up to 50 per cent of costs

incurred in participating at pre-approved business to

business events as buyers or sellers during the 2021

calendar year.

$200 million Building Better Regions

Round 5 includes $100 million to support tourismrelated

infrastructure projects which are focussed on

mitigating the economic impact of COVID-19 on a

region’s tourism industry and $100 million will support

regional remote Australia more broadly, by funding

general infrastructure projects and community

investment projects.

For further information on support available for

tourism businesses contact

Tourism and Events Queensland (TEQ), Queensland

Government Small Business Hotline 1300 654 687

tourismresponse@dtis.qld.gov.au.


Ross Tims TRAINING AND SAFETY

CALL THE POLICE

It can be a conundrum when issues arise from criminal

offending in and around your licensed premises.

Questions arise as to whether or not you should

involve the Police, especially knowing that in certain

circumstances, this could negatively impact your liquor

licence (e.g. especially if that offending is behavioural

and linked to your hotel). Of course, those are the

decisions that you have to make at the time.

On the other hand, if a property offence occurs, such

as someone coming into your bottleshop and stealing

liquor, you may be inclined to report it to the Police.

This may certainly be the case if the offence has just

occurred and there might be a good chance of catching

the offender, particularly if you’ve got a good description

and subsequent evidence to support it (e.g. surveillance

vision of the perpetrator).

However, even when you do report it and have that

evidence on hand, sometimes the police are disinclined

to follow it up for a variety of reasons but usually it’s

due to priorities related to workload. There is also some

confusion on how you actually report it to them as there

are a number of avenues for reporting, depending upon

the seriousness of the incident and circumstance.

Another practice that requires discussion is the ‘name

and shame’ noticeboard in a retail venue or posting

to social media possible video surveillance imagery

of offenders who have allegedly stolen your property.

Some may be sympathetic to this idea. In today’s age

of litigation however, lawyers believe this practice can

expose retailers to a defamation claim. This is because

if alleged perpertrators have not been convicted of

any offence, you are taking a risk to portray them as

a thief. A person is not guilty of theft unless it was a

premeditated or an intentional act. It also has to to be

proven in court.

It is not an issue to have that noticeboard put up for

staff to view, as that’s an area that’s not generally open

to the public and you’d be on safer ground.

This is how the police want us to report incidents:

a) If a crime is in progress and the suspect is still at

the scene, or there is risk to life or well-being, and/

or someone is seriously injured, then call 000.

b) If it is after the event and/or you would like to report

incidents of stealing where the person left your

retail outlet some time ago, call Policelink on 131

444 or your local police station.

c) If you are reporting a retail theft other than the

above, the police suggest you do this electronically

via their online Retail Theft Form at www.police.qld.

gov.au.

If there are any grey areas at the time as to where to

call, the Police advise to not be afraid to dial 000 in the

first instance.

QHA REVIEW | 47


EMPLOYMENT RELATIONS with Joanna Minchinton

BE AWARE OF FAIR WORK COMMISSION

GENERAL PROTECTIONS!

QHA REVIEW | 48

Most employers would be aware of the jurisdiction

of the Fair Work Commission (‘FWC’) to hear unfair

dismissal applications (‘UFD’) lodged by employees

post their dismissal. This avenue is available for

an eligible former employee who believes that the

termination of their employment was unfair.

With regard to termination of employment, the FWC

can also hear general protections applications lodged

by employees that have been dismissed.

The main difference between the unfair dismissal and

the general protections application is the basis for the

claim. A UFD is made where a former employee feels

that the termination was unfair, that is, it was harsh,

unjust or unreasonable.

A general protections (‘GP’) application can be about

a range of matters – that resulted with termination of

the employee’s employment. More commonly, a former

employee will lodge a GP application on the basis

the employer has taken adverse action against the

employee (the adverse action being the termination of

employment) because the employee has a workplace

right.

This article will focus on what a workplace right is, and

why, as an employer, you need to be aware of it.

Workplace Right

Section 341 of the Fair Work Act 2009 (‘Act’) states

that a person has a workplace right if the person:

“(a) is entitled to the benefit of, or has a role or

responsibility under, a workplace law, workplace

instrument or order made by an industrial body; or

(b) is able to initiate, or participate in, a process or

proceedings under a workplace law or workplace

instrument; or

(c) is able to make a complaint or inquiry:

(i) to a person or body having the capacity under a

workplace law to seek compliance with that law or

a workplace instrument; or

(ii) if the person is an employee--in relation to his or

her employment.”

A typical example of a workplace right being exercised

is when an employee contacts the Fair Work

Ombudsman (‘FWO’) to query their rate of pay, or

other entitlement as per a workplace instrument e.g.

an award or enterprise agreement.

If, when the employer becomes aware of the

employee’s query, they decide to terminate the

employee because of the query being made, the

employer’s action may be viewed as adverse action –

giving rise to a GP application.

GP Applications – No Exclusions Exist

Employers will know that not every employee can

lodge a UFD. This is because there are certain

exclusions written into the Act, such as that an

employee must complete the Minimum Employment

Period (‘MEP’).

No exclusions exist with GP applications. This is an

important thing to know.

An employee can lodge a GP application even if

they have only been employed for 1 week. The

MEP exclusion for a UFD does not apply for a GP

application.

Reverse Onus of Proof

Employers need to address these claims with great

caution as there is a reverse onus of proof.

What that means is that an employer will be found

to have taken adverse action (a GP contravention as

per the Act) unless the employer can disprove the

allegation that has been on the balance of probabilities.

In other words, the employer is guilty until proven

innocent.

Using the above example of the employee exercising

a workplace right to make a query about their

employment conditions to the FWO, the employer in

that situation would need to convince a Court that they

did not terminate the employee for that reason.

The GP Application Process

Upon receipt of a GP application, the FWC will notify

the employer in writing by email that the former

employee has lodged an application, attach a copy of

the application and set down a date and time for the

conciliation teleconference. The FWC will then allow

the employer seven days to provide a response in the

required format.

If the matter cannot be resolved at conciliation, the

matter will be dealt with by way of a hearing. If the

employer and the employee agree, the matter can be

heard by the FWC. However, if one or both parties

do not agree for the FWC to hear the matter, the


EMPLOYMENT RELATIONS

employee can make an application to the Federal

Court of Australia or Federal Circuit Court of Australia

(‘the Court’).

If the employer is found to have contravened the Act,

and they took adverse action against the employee,

the FWC or the Court may grant an Order against the

employer, including an Order for the employer to make

a payment of compensation to the employee.

Unfortunately, the level of compensation is not capped

in this jurisdiction. This is another key difference with

UFDs as compensation is capped in that jurisdiction.

The other Orders the FWC may grant are as

follows:

• reinstating the employee to their former

employment with the employer;

• payment of an amount by the employer to the

employee for remuneration lost;

• maintain the continuity of the employee’s

employment; and/or

• maintain the period of the employee’s continuous

service with the employer.

The Orders the Court may grant are as follows:

• granting an injunction, or interim injunction,

to prevent, stop or remedy the effects of a

contravention;

• award compensation for loss that the employee

has suffered because of the contravention (which

can include interest);

• reinstate the employee to their former employment

with the employer.

Upon application the Court may also issue a penalty

against the employer for the contravention of the Act

itself.

Here's

cheers

The

QHA Podcast

LISTEN IN TO THE BACKSTORY

BEHIND THE INDIVIDUAL SUCCESS

STORIES, THE LATEST PRODUCT

RELEASES AND EVEN GET TO KNOW

THE DECISION-MAKERS THAT

IMPACT OUR INDUSTRY

STARTS THIS MARCH, LISTEN ON

Need Help?

QHA members seeking more information or wishing

to discuss a specific employment relations matter are

encouraged to contact the Employment Relations

Department for a confidential discussion by calling

07 3221 6999 or emailing er@qha.org.au.

YOU CAN ALSO LISTEN AT

QHA.ORG.AU


INDUSTRY ENGAGEMENT

with Damian Steele

A POSITIVE ECONOMIC OUTLOOK

FOR 2021 AND BEYOND

QHA REVIEW | 50

We have gladly put 2020 behind us and now look

optimistically forward. What are the big economic

takeout facts that should determine what the state,

national and global economies will look like across

2021/2022?

Whilst certain sectors of our industry might be a bit

sluggish with low international tourism visitation and

COVID-19-related business costs in the near term, there

are many positive economic signs for 2021/2022. I refer

to an article titled ‘15 reasons why the Aussie economy

will be a ripper in 2021…’ to highlight these:

2021 will be the start of a rerun of the 1920s

‘Roaring 20s’. Why? Huge fiscal spending

worldwide plus unbelievably low interest rates plus

vaccinations will stimulate economies.

• It’s why commodity prices, especially iron ore and

oil, are going through the roof — surging global

demand will do that!

• The IMF now expects global GDP to grow 5.5%

in 2021, an upgrade from its 5.2% projection

published in October last year.

• Australia’s projected growth ranges from 4.5% to

5%, which is huge compared to our usual growth

rates. The chart below shows what we’re used to

and it’s more like 2-3% growth!

Australia economic growth

• The stock market has rebounded 45% since the

March 23, 2020 Coronavirus crash low and needs

to rise by 6.6% to get back to the levels on S&P/

ASX 200 Index that prevailed before we were

shocked by that damn virus.

• For the US stock market, FactSet estimates S&P

500 earnings will surge 22.1% in 2021, which

would be more than double the 10-year average of

10% and the best increase since 2010.

• We play follow the leader with Wall Street, but AMP

Capital’s Shane Oliver thinks we’ll outperform the

Yanks this year because of our superior handling

of the virus. And in the first year of a big global

recovery, cyclical stocks (like our big miners) do

well.

• Retail spending was up 9.4% on the year before.

• St George’s economics team on the job market:

“In December, 50.0k jobs were created. Jobs are

being recreated at a solid pace as the economy

re-opens in fits and starts. We believe there is more

job creation to come in 2021.”

• Unemployment fell to 6.8% at end of 2020. Job

advertisements in Australia rose by 9.2 percent

month-over-month to the highest in 18 months to

159,156 in December 2020. This was the eighth

straight month of gains in job advertisements,

and continues as the economy reopened from

Coronavirus lockdowns.

• The fast-paced recovery in job ads means solid

employment gains should continue into early 2021

at least. It also suggests the unemployment rate

could fall quite quickly in 2021.


The economy and stock market will be rippers in

2021 and 2022 and both will be supported on the

political front:

• The Morrison Government’s Budget of $213.7

billion will propel the economy.

• Low interest rates for three years will help create a

Roaring 20s scenario.

• The fact that we’re not travelling overseas means

we’re spending $69 billion locally instead.

• As borders open up and vaccinations happen,

there’ll be more interstate spending for travel

and business, which will be another boost to the

economy and job creation.

The hospitality industry benefits when consumer

confidence is high as discretionary spending increases.

We have done the ‘hard yards’ in 2020 and the QHA

will continue to represent the interests of members to all

levels of government to ensure the best possible trading

conditions into the future.

Source acknowledgement:

‘15 reasons why the Aussie economy will be a ripper in

2021 and some of my best tips ever!’ by Peter Switzer.

Switzer Daily switzer.com.au.

THE HOSPITALITY INDUSTRY BENEFITS

WHEN CONSUMER CONFIDENCE IS HIGH AS

DISCRETIONARY SPENDING INCREASES.

QHA REVIEW | 51


TOP DROP

FRESH HAZE IPA

Deschutes Brewery

REGATTA LAGER

Slipstream Brewing

Co.

GLUTEN FREE SINGLE

HOP PALE ALE

4 Hearts Brewing

HADES BITTER

CHOCOLATE STOUT

Helios Brewing

Company

QHA REVIEW | 52

Whilst completely blown

away by their Fresh

Squeezed IPA this one

was nice but nowhere

near as impressive. It’s an

orange explosion, as you

would expect, followed

with hints of pineapple,

grapefruit, caramel

and malt. The dry pine

bitterness balances the

sweetness to a degree

but not enough for my

liking.

I feel I load plaudits on

certain breweries time

and time again, but it

is not intentional. It is

simply because some

consistently deliver the

goods and Slipstream

is one of them. I have

loved their varied pale

ales and this lager was

no exception. A sparkling

Helles, it has a superb

bready aroma you expect

of quality lagers with a

nice touch of bitterness.

This is subtle, refined pale

ale using Millet, that is

malted prior to its use in

the brewing process, then

coupled with Citra hops.

The result is quite sublime

with a light tropical fruit

flavour featuring hints of

lychee, lime and orange.

Indeed, the flavour profile

builds with each sip. It

also features quite a dry

yet refreshing finish.

Hades may have been

the Greek god of the

dead but you will feel very

much alive after this ripper

stout. It’s not chocolately

sweet but beautiful and

bitter. You first get a

subtle aroma of chocolate

and vanilla thanks to the

roasted cacao nibs and

fresh vanilla beans used

in the fermentation. And a

taste of the same backs

up the aroma. Very, very

nice.


TOP DROP

DEEP SPACE HAZE HAZY

PALE ALE

Aether Brewing

H20 SPARKLING HOP

WATER

Heads of Noosa

Brewing Co.

JAPANESE LAGER

Heads of Noosa

HAZY IPA

Terella Brewing

Send me into space if

there is more of this up

there. Forget any food, I

would be happy to survive

on this alone. It’s a cloudy

pineapple sustenance

drink that is sure to put a

smile on your dial. Beam

me up Scotty!

I confess, I didn’t think

I would like it by any

stretch. I was oh so

wrong. I couldn’t believe

it - incredibly refreshing on

a hot day, and believe me,

we lost air conditioning

for the week and all I

could do was reach for

another of these. Zero

sugar, zero alcohol but

heaps of hop aroma and

taste. Honestly, you have

to try it.

What a class drop. It

captures the essence of

Japanese style lagers that

so many outside of the

Land of the Rising Sun

have failed to achieve.

Using around 30 percent

rice in their recipe, they

have created a dry crisp

lager that’s sweet on the

nose and lean and clean

in the mouth. Exceptional.

Just grabbed a six pack.

A good hit of bitterness

and citrus with a light malt

backbone. A solid hazy

IPA. I particulalrly love

how these guys describe

the flavour profile of their

beers along with the

concentration of hops

and malt on each bottle. It

gives you an appreciation

of the brewer’s intent in

crafting this beer.

QHA REVIEW | 53


A CRAFTY

BUNCH

W H Y N O T S T O C K & S U P P O R T

4 Hearts Brewing

The first brewery to open its doors in

Ipswich in over 100 years, 4 Hearts

brew masters are committed to

premium local ingredients and

profound taste. Preservative free

and all natural ensuring the use

of highest quality ingredients to

consistently deliver a tasty beer

every brew. Our core range features

modern spins on traditional brews

while our ever growing range of

seasonal beers takes things to a

more adventurous levels, utilising

local seasonal produce as inspiration

(honey, rosella or carrots anyone…)

0439 439 710

4heartsbrewing.com

Aether Brewing

Aether is more than just a brewery

or just some beer. It is an expression

of creativity, innovation and quality

which is hand crafted by a team

who treat each other as family. We

are driven by our shared unrelenting

passion for what we do and the

dedication we have for great beer

shows in each and every beer that

leaves our home in the North of

Brisbane. From our multiple award

winning core range to our highly

anticipated seasonal releases, we

create a beer for every taste.

07 3815 6455

aetherbrewing.com.au

Ballistic Beer Co.

At Ballistic we have a simple theory.

Fresh beer is the best beer. That’s

why we brew in small batches, more

frequently, and store it cold so you

get the same blast of flavour our

brewers do.Our pale ales, lagers,

IPAs, sours and special releases will

blow away the traditional ideas and

expectations of what beer should be.

Set in an old World War II

ammunitions factory in the historic,

industrial suburb of Salisbury Ballistic

HQ is home to a team of innovative

brewers who believe everyone

should have the chance to enjoy a

well crafted, quality beer.

07 3277 6656

ballisticbeer.com

Helios Brewing Company

Helios is the sun god of Greek myths.

Each morning the rising sun marks

Helios’ crossing over into the mortal

world, driving a chariot drawn by

wild horses that only he can control.

Helios Brewing Company harnesses

the sun’s power to sustainably create

craft beer. Our brewing infrastructure

has been custom-designed to

maximise energy and water efficiency,

minimize waste and carbon-footprint

while capitalising upon Queensland’s

renewable natural resources. We brew

beers that are malt-forward, balanced,

and intense using only the best

ingredients, impeccable technique and

sustainable practices.

07 3392 9739

heliosbrewing.com.au

Slipstream Brewing

Slipstream Brewing is an

independently owned brewery based

in Brisbane. We are a small but

passionate team, producing some of

the most accessible and sessionable

craft beers in Australia. We’re the

missing gap between bland beer

and wanky beer, our beers hit the

bullseye, brewed with nothing but

pure flavour in mind. Hops are the

heroes and we milk them for all

their worth. We love the freshness,

juiciness the zing and the zest. One

sip, it tastes so good – capture

that feeling and fill the fridge with

it. Beer is the last thing you should

settle on, so come and get caught in

Slipstream.

07 3892 4582

slipstreambrewing.com.au

Heads of Noosa Brewing Co.

Heads of Noosa Brewing Co.

is an Australian independently

owned brewery located in the

heart of Noosa on the Sunshine

Coast. With a passion for lagers

and a stubborn focus on quality,

we strive to produce simply

exceptional beers. After nearly

a decade in the making, we are

here for the long haul, and we

hope you join us on this journey...

1300 1 HEADS

headsofnoosa.com.au


Q U E E N S L A N D L O C A L S

A CRAFTY

BUNCH

Boiling Pot Brewing Co.

Everything we do at Boiling Pot

Brewing Co. is influenced by our

birthplace, Noosa, with all its beauty,

nature and damn fine beer-drinking

weather.

We named the brewery in honour of

the first headland in Noosa National

Park, Boiling Pot, if you know it,

you know it. If we could bottle the

feeling you get at Boiling Pot, it’d be

a bestseller.

At Boiling Pot, we take what we

do seriously but we know we’re

not saving the world. Our mission

is simple: to make life that little bit

better for beer drinkers, one beer at

a time. #cheerseverybody

0414 415 920

boilingpotbrewingco.com.au

Terella Brewing

Terella means “Little Earth”, and

we’re building our vision of a dream

brewery, drawing inspiration from

science, a serious love of beer, and

our connection to the local land.

We’ve planted ourselves in North

Arm, a rural setting between the

hinterland and farms of the Sunshine

Coast, surrounded by crops and free

roaming cattle. Our concept is based

on a sustainable cycle, producing

what we need and using what we

produce.

22 rotational taps and a new exciting

beer released every week! Pushing

the limits of Hops and Grains to

produce quality small batch brews

for enjoyment.

0492 929 357

sales@terellabrewing.com.au

terellabrewing.com.au

Felons Brewing Co

Founded by Brisbane locals, Felons

Brewing Co. is a modern-day

brewery proudly positioned on the

banks of the Brisbane River. Our

brewery is nestled down under the

Story Bridge, within Howard Smith

Wharves. We truly believe that beer

is what binds us all to this great part

of the world and as proud brewers,

we believe in brewing with passion

and freedom.

07 3188 9090

felonsbrewingco.com.au


A CRAFTY BUNCH

HOTTEST 100 CRAFT OF 2020

QHA REVIEW | 56

When it comes to people’s choice awards, the (GABS)

Great Australasian Beer SpecTAPcular Hottest 100

Craft Beers of 2020 has got to be up there among the

most hotly contested in the country.

In all, nearly 40,000 beer lovers cast around 200,000

votes in the lead up to this year’s contest, with the

winners announced on 25 January, just in time for a

long weekend.

The top gong for 2020 went to Bentspoke Brewery

from Canberra for their Crankshaft beer, with Stone

& Wood’s Pacific Ale (last year’s winner) coming in

second, followed by Queensland’s Balter XPA in third.

Queensland’s craft brewers featured heavily in the top

10 with Sunshine Coasters Your Mates Larry coming

in number 4, Black Hops G.O.A.T (Gold Coast) in 5th,

Ballistic Hawaiian Haze (Brisbane) in 6th and Balter

Hazy (Gold Coast) in 7th. The final three in the top

10 went to Bridge Road Beechworth Pale Ale in 8th

(Victoria), Young Henrys Newtowner in 9th (Sydney)

and Bentspoke Barley Griffin (Canberra).

Another Queenslander to make this year’s top 100

with one beer were Heads of Noosa Japanese Lager,

37th (Noosa Heads). Other Queenslanders with

multiple listings included: Your Mates (4), Black Hops

(7), Ballistic (5), Balter (5) and Burleigh (2). All up, 25

Queensland beers out of 100.

Bentspoke’s head brewer and co-owner Richard

Watkins said the team was excited to have finally hit

the top spot.

“We’re blown away that our small independent

brewery from Canberra can take Crankshaft to the

number one spot in Australia’s biggest beer poll,” he

said.

“Crankshaft holds a very special place in our hearts as

one of our original beers on tap when we first opened

in Canberra in 2014.

“We are thrilled with the support of Crankshaft from

Canberra and around Australia.

“So many of our friends and colleagues at breweries

around the country have done so well in this year’s

poll, we are especially proud that Canberra brewers

have 12 spots in the top 100. It’s a testament to

the local culture here – customers really believe in

drinking good quality local beer and supporting small

independent breweries.”

Co-owner Tracy Margrain said the win would

encourage the brewery to “bend the rules of beer

further than we have before”.

“It’s an incredibly exciting way to start 2021, and of

course, we’ll have more exciting new beers coming up

this year.”

The GABS team also released a Hottest 100 Indie

Craft Beers 2020 list (won by Bentspoke Crankshaft)

and Hottest 100 New Craft Beers 2020 list for beers

first appearing in 2020 which was

won by Canberra’s Capital team with the Capital eXtra

Pale Ale. Queensland beers, Black Hops Neverland

Hazy IPA, Balter Dry Haze, Ballistic Lager Classic

Pilsner and Your Mates Eddie Session Pale Ale made

the top 10 on the new beer list.

The GABS organisers are planning to host this year’s

festival on Saturday, April 17 at the Brisbane Exhibition

and Convention Centre. Keen an eye on their website

at gabsfestival.com or their social media

feed@gabsfestival for more information.


A CRAFTY BUNCH

SLIP ON IN

As Yeroongpilly-based boutique beer business

Slipstream Brewing nears its fifth anniversary

of operation, and the fourth year since the

commissioning of its brewery in May 2017 – it seems

business is booming.

The makers of the Vintage Cellars 2020 award winning

Laguna Tropical Pale Ale, which dominated the Best

Summer Style Ale category, have announced plans for

$1.5m upgrade of their Wilkie Street venue.

The cellar door has been temporarily closed to allow

the builders in as they reimagine the BrewPub’s interior

to create a more welcoming and family-friendly venue

for the local community to enjoy.

Slipstream Brewing founders Deale and Elisa Stanley-

Hunt said the changes would allow them to increase

their hospitality offerings as well as boost production

capacity to meet the increasing demand for their beer.

The new venue will bring the customers closer to

the brewery space allowing them to see the inner

workings first hand while enjoying an ale and some

food themselves.

California-inspired dishes described as being

“seasonal and light” will be served from the full

industrial kitchen including a pizza oven and smoker.

The renovation will enable the business to cater for

250 people across the indoor and outdoor dining

options.

“The new brewpub, which has been made possible

by our partnership with Mighty Craft, is on schedule to

open at the end of February,” Deale and Elisa said.

“We are proud to be making some of the most

sessionable and accessible craft beers available,

and we’re excited by the opportunities this new

facility provides us to introduce more people to the

Slipstream range.”

The venue update has been matched with a refresh of

the business logo and branding.

The read and white Slipstream logo has had a tweak

in design on the new packaging – the previous

colours, typography and illustrations remain though.

They’ve also added the tagline ‘Pure Flavour’ across

all of their brand touchpoints.

“We wanted to keep the key elements of the current

packaging and a similar Slipstream handwriting across

the products, and the new branding achieves all of

this.

“Our beers have always been brewed with no tricks,

bells or whistles.

“It’s all about the flavour and we wanted to convey this

clearly on the new packaging,” they said.

As for what to do with the new venue when it’s

opened, the Slipstream team are already busy plotting

events including Beer Masterclasses, Meet the Brewer

Sessions, and Beer Dinners and Festivals.

Slipstream Brewing’s new brewpub is set to open

as this edition goes to print. It is located at 94 Wilkie

Street, Yeerongpilly, QLD.

QHA REVIEW | 57


WINE with John Rozentals

THE MASTER BLENDER

JOHN ROZENTALS WRITES ABOUT

JEAN-CLAUDE MAS, WINEMAKER AT DOMAINES

PAUL MAS, WHO HAS BEEN CALLED ‘THE

POWERHOUSE OF THE SOUTH OF FRANCE’

AND ALSO ‘THE MASTER BLENDER’.

Jean-Claude Mas’s vineyard knowledge and

winemaking skills are so highly regarded that

Domaines Paul Mas has just been voted European

Winery of the Year by Wine Enthusiast magazine in its

2020 Wine Star Awards.

Since his humble beginnings, Jean-Claude has used

his passion for and expertise of the terroirs of the

Languedoc-Roussillon wine region to thoughtfully

expand the holdings of Domaines Paul Mas to over

2300 hectares of vineyards.

He now produces around 20 million bottles of wine a

year, and distributes them to more than 70 countries.

He has perfected the art of blending and is able to

craft wines from some 45 different grape varieties from

25 diverse terroirs in the Languedoc, always aiming for

what he calls “rural luxury”.

Two wines that encapsulate this great winery and its

stellar vineyards are now available.

QHA REVIEW | 58

Jean-Claude Mas:

his vineyard knowledge

and winemaking skills

are highly regarded.


TOP SHELF with John Rozentals

2018 BLANC Vignes de St Pierre

($18.50):

For this dry white, Jean-Claude has

selected a blend of terret blanc,

ugni blanc, chasan, vermentino and

sauvignon blanc from the Languedoc.

Jean-Claude has created a delicious

and unique wine which showcases

the wine region it comes from. It has a

long, refreshing finish and great food

compatibility. It is a natural with any

fish or shellfish dish on the BBQ or a

salad.

2019 ROSÉ Vignes de St

Pierre ($18.50):

Jean-Claude has blended

grenache, cinsault and syrah for

this dry rosé. Each grape variety

was vinified separately, pressed

with a pneumatic press and

only the free-run juice was used

to blend together to make an

elegant, smooth and perfectly

balanced rosé. This is another

wine that goes brilliantly with food.

It offers great value and its flavours

transport the tastebuds to the

south of France, even if you aren’t

allowed to travel there yourself this

summer.

covid-19

WINE OF THE WEEK

ROSÉ VODKA Svedka ($49.00

750ml):

Not really wine but alcoholic, crisp

and dry so I think I can get away with

writing about it. A delicious summery

mixer that makes a terrific sparkler

with a dash of soda and is ready for

garnishing with a ripe strawberry.

.

QHA REVIEW | 59


PUB TALK with Paul St John-Wood

ALREADY IN FULL SWING

QHA REVIEW | 60

Despite COVID-19 restrictions the QHA Events Calendar

for 2021 is already in full swing. We held the annual

Hoteliers Symposium in Brisbane at the Paddington

Tavern in early February and the Pubs, Pots & Profits

forum in conjunction with CUB in Biloela in late February.

Then there’s the annual QHA/IGT Golf Day which will

be held this month on the 15th at the Maroochy River

Golf Club and Surf Air Beach Hotel followed by the first

Hoteliers Meeting of 2021 to be held in Ipswich on the

23rd. Make sure you check out the calendar on the QHA

website for upcoming events in your region of the state.

One-off extended hours permit – Easter

For any hoteliers looking to utilise a one-off extended

hours permit over the Easter long weekend, please

remember you must have your application in to OLGR by

no later than Friday 12 March. Conditions and restrictions

for these applications can be found on the OLGR website

through your client portal.

Footy Tipping Competitions

Following the uncertainty we all witnessed with the 2020

national sporting seasons, we’re hoping 2021 will see a

return to normality. This of course means we’ll be kicking

off footy tipping competitions very soon! If you require

assistance or clarification with rules around incentives

and advertising please contact the QHA. A reminder as

well, we have corporate partners who can provide tipping

posters and draw cards if you are madly rushing around

last minute trying to organise them.

Liquor supply and consumption in hotels outside of

licenced trading hours

It is timely to remind hoteliers, particularly those who

reside at their licenced premises, that supply (including

gratuitous supply) and consumption cannot take place

on the licenced premises outside of your standard trading

hours without the prior approval of OLGR. The fines for

unauthorised supply after hours are in excess of $7,000

which includes a risk criterion fee which is added to your

next annual liquor licence renewal fee. It is a common

misconception that publicans who reside at the premises

can supply and consume liquor with family or friends in

the hotel when the hotel is closed. This can only take

place in an area which is considered the residence (not

the public bar), or again can happen in the licenced area

but only with the prior approval from the regulator.

Ipswich Hoteliers Meeting

The first QHA Regional Hoteliers Meeting for 2021 will

be held in Ipswich on Tuesday 23 March – this date

marks 12 months to the day since the first industry-wide

on-premise shutdown due to the COVID-19 pandemic.

While these meetings are an excellent opportunity for

hoteliers from around the region to network with industry

counterparts and suppliers, it’s also a chance to debrief

on restrictions imposed as a result of the pandemic

and discuss ways to grow your respective businesses

going forward. Hoteliers in the greater Ipswich area will

have received details of the meeting via the standard

communication channels.


WE ACCOMMODATE GUESTS.

NOT BAD BEHAVIOUR.

WE’RE A

V E N U E

WARM

Welcoming.

Attentive & here to assist.

Respectful & responsible.

Manners matter.

visit our website for

more info qha.com.au


TRADE DIRECTORY

HOLDING REDLICH

Full range of commercial legal services to assist the liquor and

gaming industry, including all Liquor/Gaming applications and

advisory, WHS, employment and property services.

Robert Lyons | P: 07 3135 0559

E: robert.lyons@holdingredlich.com

Darren Anderson | P: 07 3135 0542

E: darren.anderson@holdingredlich.com

www.holdingredlich.com

INSURANCE | RISK MANAGEMENT | CONSULTING

Your trusted advisor, helping you identify the risks your

business faces and finding the right insurance solution to

protect the future of your business.

Call: 1800 240 432

www.ajg.com.au

MARKET LEADING BRANDS IN EQUIPMENT

No matter the size, shape or demands placed on your

business, we have the ability to deliver equipment that is

functional, adaptable and reliable. Convotherm, Waldorf,

Waldorf Bold, Turbofan, Washtech.

Phone: 1300 268 798 E: info@moffat.com.au

Service department: 1300 264 217


TRADE DIRECTORY

13cabs...24/7...

WE’LL GET YOU THERE

Need an Airport shuttle?

Need your team transported?

Need a parcel delivered?

Sign up to 13cabs.com.au

or Call Renata Sekulic

0466 535 428

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND

Mullins’ hospitality team has unrivalled experience in the liquor

and gaming sector, developed over 30 years. From greenfield

applications and integrated developments to liquor and

gaming compliance and employment advice - we are your

one-stop-shop to ensure the best outcomes for your hotel.

Curt Schatz, Managing Partner

Direct: 07 3224 0230

Email: cschatz@mullinslawyers.com.au

mullinslawyers.com.au

RAMSDEN LAWYERS

The commercial team at Ramsden

Lawyers has extensive expertise in

hospitality, liquor and gaming law.

Call us today for a free 30-minute

consultation.

P: 1300 749 709

www.ramsdenlaw.com.au

CASINO CONSOLES

Footrest, slimline and cashless bases

available. Casino Consoles, the only

name you need when it comes to

professional poker machine bases

and screening.

P: 07 3890 2969

www.casinoconsoles.com.au

BIGGER

IS

BETTER

Queensland Office

10/3986 Pacific Highway

Loganholme QLD, 4129

sggaming.com/australia

Phone (07) 3458 9180

© 2019 Hasbro.

SCIENTIFIC GAMES

This new generation of exciting game

content draws on the strength of

Scientific Games to create one of

the most dynamic game libraries

in the market.

P: 07 3458 9180

www.sggaming.com/australia

QHA

MEMBER

OFFER

STODDART

Stoddart are one of Australia’s leading manufacturers and

importers of a large range of world leading equipment for

food service and bar applications.

Darrin Miller P: 0417 867 979

Email: dmiller@stoddart.com.au

stoddart.com.au

CITY PROPERTY SERVICES

Over 25 years of commercial cleaning services | Triple certified

Quality assured | EcoClean Certified using environmentally

friendly products. Get 2 weeks free with any 12 month

contract when mentioning this advert.

Free Quotations P: 1300 630 636 or 07 3391 2005

www.citypropertyservices.co

QHA REVIEW | 63


QHA PARTNERS & CORPORATE MEMBERS

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.

QHA REVIEW | 64

ACCOUNTING/ TAX

BDO Australia

Ph: 07 3237 5999

bdo.com.au

HLB Mann Judd -

Chartered Accountants

Ph: 07 3001 8800

hlb.com.au

Prosperity Advisers QLD

Ph: 07 3007 1971

prosperityadvisers.com.au

ShineWing Australia

Ph: 07 3085 0888

shingwing.com.au

Hotel Accountants Pty Ltd

Ph: 07 5560 8988

hotelaccountants.com.au

McGrathNicol

Ph: 07 3333 9800

mcgrathnicol.com

Professional Client Services

(QLD) P/L- Accountants &

Business Advisors

Ph: 07 3209 4452

pcsqld.com.au

ARCHITECTS / REPAIRS

REFURBISHMENT/

RECONSTRUCTION /

CONSTRUCTION

BSPN Architecture

Ph: 07 3851 9100

bpsn.com.au

Paynters - Design &

Construction

Ph: 07 3368 5500

paynters.com.au

Rhinoplay

Ph: 0419 536 709

rhinoplay.com.au

Rohrig Hospitality

Ph: 07 3257 4411

rohrlg.com.au

BWC Constructions Pty Ltd

Ph: 0403 579 997

bwcgroup.com.au

Hot Concepts Design and

Construction

Ph: 07 3277 7740

hotconcepts.com.au

ICM Construction

Ph: 1300 798 107

icmco.com.au

IQ Construct

Ph: 0401 483 209

iqconstruct.com.au

New Life Restorations

Ph: 1300 356 633

newliferestorations.com.au

Tonic Design

Ph: 07 3852 5100

tonic.cc

BEVERAGES

Accolade Wines

Ph: 07 3252 7933

accolade-wines.com

Asahi Premium

Beverages

Ph: 07 3868 2388

schweppes.com.au

Beam Suntory

Ph: 02 8977 9700

beamsuntory.com

Brown-Forman

Australia P/L

Ph: 07 3010 2000

brown-forman.com

Carlton & United

Breweries

Ph: 07 3666 4104

cub.com.au

Coca-Cola Amatil

Ph: 13 26 53

ccamatil.com

Diageo

Ph: 07 3257 0800

diageo.com

Ice & Beverage Solutions

Ph: 5578 9820

iceandbeverage.com.au

Lion

Ph: 07 3361 7400

lionco.com

Liquid Specialty

Beverages

Ph: 07 5440 2006

liquidsb.com.au

Pernod-Ricard Australia

Ph: 07 3340 5471

pernod-ricard.com

Red Bull Australia

Ph: 02 9023 2892

redbull.com.au

Samuel Smith & Son

Ph: 07 3373 5777

samsmith.com

Sirromet Wines

Ph: 07 3206 2999

sirromet.com

Treasury Wine Estates

Ph: 03 9685 8000

treasurywineestates.com

Heads of Noosa Brewing Co.

Ph: 0401 399 625

headsofnoosa.com.au

Nextgen Liquor Marketing

Pty Ltd

Ph: 0414 654 778

nextgenlm.com.au

BUILDING SUPPLIES

& SERVICES

Bunnings

Ph: 07 3452 5725

bunnings.com.au

Artistic Flooring

Ph: 07 3890 7799

artisticflooring.com.au

EDUCATION, TRAINING

& EMPLOYMENT

Best Security - Security

and Training

Ph: 07 3212 8460

bestsecurlty.net.au

Frontier Leadership

Ph: 0423 097 246

frontierleadership.edu.au

Federation Academy

Ph: 0423 097 246

federationacademy.edu.au

MLKA Hospitality

Recruitment

Ph: 07 4128 8400

mlkarecruitment.com.au

Professional Hospitality

Ph: 07 3160 8132

professionalhospitality.

com.au

Tribe Workforce Solutions

Ph: 07 3238 0808

tribeworkforce.com.au

Zenith Hospitality Staffing

Solutions

(07) 3002 4000

zenithhospitality.com

ENERGY GAS/POWER

BOC Limited

Ph: 07 3212 4135

boc.com.au

SolarXpress

Ph: 07 5495 6222

solarxpress.com.au

TransTasman

Energy Group

Ph: 1300 118 834

tteg.com.au

Bromic Heating

02 9426 5222

bromicheating.com

Building Tuner

Ph: 0422 218 375

buildingtuner.com.au

ELGAS

Ph: 02 9672 0777

elgas.com.au

Energy Saving Products

Pty Ltd

Ph: 0429 820 101

energysavingproducts.online

FINANCES, BANKING,

INSURANCE &

INVESTMENTS

Beyond Payment

Systems Pty Ltd

Ph: 07 3505 2217

beyondpaymentsystems.

com.au

BDO Australia

Ph: 07 3237 5999

bdo.com.au

Gallagher Insurance

Brokers

Brisbane: 07 3367 5000

Nth QLD: 07 4753 5311

Toowoomba: 07 4639 7102

ajg.com.au

Green Finance Group

Ph: 0457 883 700

greenfinancegroup.

com.au

GSA Insurance Brokers

Ph: 02 8274 8138

gsaib.com.au

Silverchef

Ph: 07 3335 3392

silverchef.com.au

St.George Industry

Banking

Ph: 0435 438 306

stgeorge.com.au/

business

Waratah Debt Capital

Ph: 0448 681 783

waratahmanagement.

com.au

Westpac Banking

Corporation

Ph: 0438 701 195

westpac.com.au

BALANZ –

Banking Solutions & Advice

Ph: 0413 996 480

balanz.com.au

Banktech

Ph: 1800 080 910

banktech.com.au

BUPA - health insurance

Ph: 134135

(quote ID 2109197)

bupa.com.au

Trinitas Australia Pty Ltd

Ph:1300 836 02w5

trinitas3.com.au

FOOD & ASSOCIATED

BUSINESSES

PFD Food Services

Ph: 131 733

pfdfoods.com.au

CTB & Co

(Cooking the Books)

Ph: 1300 911 282

cookingthebooks.com

GAMING & RACING

Ainsworth Game

Technology P/L

Ph: 07 3209 6210

ainsworth.com.au

Aristocrat Leisure

Industries

Ph: 07 3727 1600

aristocrat.com.au

IGT

Ph: 07 3890 5622

igt.com.au

Konami Australia

Ph: 02 9666 3111

konamiaustralia.com.au

MAX

Ph: 0436 839 857

max.com.au

Scientific Gaming

Ph: 02 9773 0299

scientificgames.com

Tabcorp Keno

Ph: 07 3243 4113

tabcorp.com.au

TAB

Ph: 1800 823 888

tab.com.au

UTOPIA Gaming Systems

Ph: 1800 200 201

utopiagaming.com.au

Australian Pokie Consoles

Ph: 0413 261 777

clubsandpubs.com.au

Casino Consoles

Ph: 07 3890 2969

casinoconsoles.com.au

HOSPITALITY

CONSULTANTS

Silverchef

Ph: 07 3335 3392

silverchef.com.au

AHS Hospitality

Ph: 07 5512 6143

ahshospitality.com.au

Clear to Work

Ph: 07 3399 2894

cleartowork.com.au

Commercial Licensing

Specialists

Ph: 07 5526 0112

clslicensing.com.au

DNS Specialist Services

Ph: 0433 906 809

dnsspecialistservices.com.au

DWS Hospitality Specialists

Ph: 07 3878 9355

dws.net


QHA PARTNERS & CORPORATE MEMBERS

Frontline Hospitality

Queensland

Ph: 07 3319 1863

frontlinerecruitmentgroup.

com/hospitality

Nuvho

Ph: 07 3357 9951

nuvho.com

Professional Hospitality

Ph: 07 3160 8132

professionalhospitality.com.au

HOTEL ENTERTAINMENT

Fox Sports

Ph: 0403 061 412

foxsports.com.au

Foxtel for Business

Ph: 1300 720 630

austar.com.au

Sky Channel

Ph: 07 3228 6344

Freecall: 1800 251 710

skychannel.com.au

The Card Network

Ph: 1300 375 346

thecardnetwork.com.au

Nightlife - Music & Video

Freecall: 1800 679 748

nightlife.com.au

Pro Score - Sporting

Promotions

Ph: 0431 366 800

proscore.com.au

Rooks Entertainment

Ph: 07 4068 8633

rooks-entertainment.com.au

HOTEL & BAR SUPPLIES

BOC Limited -Gas/

Reticulation Supply

Ph: 07 3212 4322

boc.com.au

Reward Hospitality

Ph: 07 3341 5929

rewardhospitality.com.au

HOTEL BROKERS /

REAL ESTATE /

PROPERTY VALUERS

Off Market Hotels

Chris Cameron

Ph: 0477 271 875

offmarkethotels.com.au

Power Jeffrey & Co -

Hotel Brokers

Ph: 07 3832 6000

powerjeffrey.com.au

CRE Brokers

Ph: 07 5371 0165

crebrokers.com

HTL Property

Ph: 02 8016 3810

htlproperty.com.au

LEGAL

Mullins

Ph: (07) 3224 0222

mullinslawyers.com.au

Corrs Chambers

Westgarth – Lawyers

Ph: 07 3228 9778

corrs.com.au

Bennett & Philp Lawyers

Ph: 07 3001 2999

bennettphilp.com.au

Commercial Licensing

Specialists

Ph: 07 5526 0112

clslicensing.com.au

Holding Redlich

Ph: 07 3135 0500

holdingredlich.com

Ramsden Lawyers

Ph: 07 5554 1964

ramsdenlaw.com.au

LIQUOR

BUYING GROUPS

Bottlemart

Ph: 1300 733 504

bottlemart.com.au

QHA PLATINUM PARTNERS

QHA DIAMOND PARTNERS

QHA GOLD PARTNERS

Andale Beverage Systems

Ph: 07 3421 5200

andale.com.au

Barton Health

info@bartonhealth.com.au

bartonhealth.com.au

FSM

Ph: 0400 099 992

fsm-pl.com.au

Impressive Medical Supplies

Ph: 02 9772 0383

impressivemedicalsupplies.

com

KNWT Services

E: BDManager@

KNWTServices.com.au

Stoddart

Ph: 0437 576 447

stoddart.com.au

Independent Liquor

Group

Ph: 07 3713 2751

ilg.com.au

LIQUOR

WHOLESALE GROUPS

ALM (Australian Liquor

Marketers)

Brisbane: 07 3489 3600

Townsville: 07 4799 4022

Cairns: 07 4041 6070

almliquor.com.au

OTHER /

UNIFORMS /

PROMOTIONAL

Pillow Talk

Ph: 07 3248 4900

pillowtalk.com.au/

commercial

Total Uniform Solutions

Ph: 07 3666 0110

uniform.com.au

Trans Tasman Energy

Group

Silverchef

BDO Australia

Power Jeffrey and

Company

Best Security

Platypus Print

Packaging

Rohrig Group

St George Bank

Red Bull Australia

BSPN Architecture

BOC Limited

QHA SILVER PARTNERS

Ice & Beverage

Solutions

GSA Insurance

Brokers

QHA BRONZE PARTNERS

Paynters

Prosperity Advisers

QLD

H&L

Complete Property

Service Australia

Green Finance

Group

HLB Mann Judd

13cabs

Beyond Payment

Systems

Off Market Hotels

UTOPIA Gaming

Systems

Rhinoplay

Pillow Talk

Liquid Specialty

Beverages

SolarXpress

ShineWing Australia

Smartpay EFTPOS

The Card Network

Cardtronics

Waratah Capital

QHA REVIEW | 65


QHA PARTNERS & CORPORATE MEMBERS

APPROVED

MANAGER’S

LICENCE

RESPONSIBLE MANAGEMENT

OF LICENSED VENUES

TRAINING

“HONESTLY THE BEST TRAINING

SESSION! FUN AND LIGHT-HEARTED

WHILE BEING VERY INFORMATIVE AND

KNOWLEDGEABLE. THANKS, QHA.”

OTHER COURSES OFFERED:

Online RSA/RSG Training

Gaming Nominee Training

Employment Relations Training

Employment Relations Webinar

Responsible Management of Licensed Venues

Training is a mandatory training requirement

for those applying for a liquor licence, and

applicants for an Approved Manager’s Licence.

Training is offered face to face at regional

centres throughout Queensland.

For more information please contact the

QHA Training Centre

Ph: 07 3221 6999 Fax: 07 3221 6649

Email: training@qha.org.au

Web: www.qha.org.au

POINT OF SALE /

PAYMENTS

Cardtronics Australia

Ph: 0466 148 752

cardtronics.com.au

H & L Australia Pty Ltd

Ph: 1800 778 340

hlaustralia.com.au

Smartpay EFTPOS

Ph: 1800 572 038

www.smartpay.com.au

Bepoz Retail Solutions

Ph: 1300 023 769

bepoz.com.au

Banktech

Ph: 1800 080 910

banktech.com.au

Harris Data Systems

Ph: 07 5535 7677

harrisdata.com.au

PRINTING / PACKAGING

Platypus Print Packaging

Ph 07 3352 0300

www.platys.com.au

SECURITY / CLEANING

Best Security

Ph: 07 3212 8460

bestsecurity.net.au

Complete Property

Service Australia

Ph: 07 3180 3800

cpsa.online

Callington Group of

Companies

Ph: 02 9898 2700

callingtonhaven.com

CMBM Facility Services

Ph: 07 3391 1040 /

0419 708 715

cmbm.com.au

JC Eco Blasting

Ph: 0417 702 227

jcecoblasting.com

Lotus Commercial Pty Ltd

Ph: 1300 653 536

lotusfilters.com.au

Luxxe Outsourced Hotel

Services

Ph: 0426 263 636

luxxe.com.au

Ozland Group Solutions

Ph: 0419 222 344

ozlandgroupsolutions.com.au

Silix

Ph: 1300 060 628

silix.co

Tru Security Services

Phone: 0452 377 662

trusecurity.com.au

SUPERANNUATION

lntrust Super Fund

Ph: 07 3013 8700

intrust.com.au

TECHNOLOGICAL

PRODUCTS & SERVICES

BSV

Ph: 1300 244 727

bigscreenvideo.com.au

BYTO

Ph: 0402 561 539

Byto.com.au

DQ VIP Systems

Ph: 0448 749 008

getdqd.com

foundU

Ph: 07 3876 3783

foundu.com.au

IDU Technologies Pty Ltd

mitch@idu-identification.com

idu-identification.com

JB Hi-Fi Commercial

Division

Ph: 07 3360 9925

jbhifi.com.au

JVG Sound Lighting & Visual

Ph: 07 5599 1222

jvgsound.com.au

me&U

Ph: 02 9057 8500

meandu.com.au

onPlatinum ICT

Ph: 0402 281 561

onplatinum.com.au

SafeVisit

Ph: 0432 504 801

safevisit.com.au

Scantek Solutions

Ph: 1300 552 106

scantek.com.au

Schmick Cards

Ph: 07 5514 6616

schmick.com.au

Tanda

Ph: 1300 859 117

tanda.co

TableTime Pty Ltd

Ph: 0405 052 682

tabletime.com.au

Uorda

c.toovey@uorda.com

uorda.com

ViMedia

Ph: 1300 846 334

klackit.com

VIS Global Pty Ltd

Ph: 0450 385 180

visglobal.com.au

13001 COMMS Pty Ltd

Ph: 1300 126 667

13001comms.com.au

TRANSPORT

A.P. Eagers Limited

Ph: 07 3109 6731

apeagers.com.au

13cabs

Ph: 132 227

13cabs.com.au

WASTE MANAGEMENT

Bottlecycler (QLD) Pty Ltd

Ph: 1300 306 039

bottlecycler.com

Envirobank Recycling

Ph: 07 3063 7677

envirobank.com.au


INVALUABLE INFORMATION

AT YOUR FINGERTIPS

HR MANUAL

Containing a wealth of policy, contract and position

description templates and tools.

HR MANUAL $300

ANNUAL DIGITAL UPDATES $75

CONTACT US TODAY

P: 07 3221 6999 F: 07 3221 6649 E: er@qha.org.au W: qha.org.au


MAKE YOUR

VENUE THE HOME

OF US SPORTS!

SKY Sports 1

NFL RedZone + 24/7 NFL channel

SKY Sports 2

24/7 NBA TV

SKY Sports 3

24/7 MLB Network

SIGN UP TODAY!

Reach out to your Wagering Sales

Executive to find out more.

Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858

www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au. Don’t chase your losses. Walk away. Gamble Responsibly.

More magazines by this user
Similar magazines