q u e e n s l a n d h o T E L S a s s o c i a t i o n
M a r c h 2 0 2 1 e d i t i o n
THE GOLD COAST’S JW MARRIOTT RESORT
COLMSLIE HOTEL’S MATT MCGUIRE
LATEST & GREATEST:
HOLIDAY HERE THIS YEAR
OPENS THEIR NEW BREWPUB
Bernie Hogan and Michael Nasser of the Barron Valley Hotel, Atherton
LET’S GET BACK TO BUSINESS
AS CRAZY AS IT
MAY SEEM, IN
OF THE STATE
IT IS ALMOST
2021 started with a degree of optimism. We saw the back of 2020 and were hoping
to be able to rebuild our battered industry. Our accommodation members and hotels
expressed this to the QHA clearly over the past couple of months. Most importantly,
members simply want business back.
Queensland has been fortunate that public sentiment has remained positive toward
the constant COVID restrictions. Outbreaks of the disease have been minimal and
contained on the back of excellent work by the quarantine hotels throughout the state,
Queensland Health and the broader hospitality industry.
However, to see more Queenslanders get back to work this year, we need our industry
running at full capacity. Accommodation providers need business travel to resume.
Domestic tourism will not replace this vital business as well as the drop in international
tourism. The third burning issue is having an available workforce. As crazy as it may
seem, in some areas of the state it is almost impossible to find staff.
So how do we do this? It is time to revisit capacity limits at venues and functions.
We have been told many times that our quarantine system and the border controls
are there to keep us safe. Well, let us trust the system. QHA will continue to talk to
the Queensland Government about proportionate responses to outbreaks and how
we can build capacity. Confidence across the state plummeted after the lockdown of
Greater Brisbane in January; we must reduce the possibility of this happening again.
QHA are making suggestions to Government on the best practices we see throughout
the world. Travel promotion, quarantine standards or contact tracing technology –
nothing is off the table as long as we can safely get back to business.
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3
o u r c o v e r :
3 EDITOR’S LETTER
M a r c h 2 0 2 1 e d i t i o n
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
8.30am – 5.00pm Monday to Friday
Mr Tom McGuire AM
Senior Vice President
Mr Richard Deery
Mr Scott Armstrong
Mr Brad Fitzgibbons
Mr Matthew Coorey
Chief Executive and Editor
Mr Bernie Hogan
20 LATEST & GREATEST
THE COLMSLIE HOTEL
46 ACCOMMODATION UPDATE
52 TOP DROP
54 A CRAFTY BUNCH
58 WINE & PUB TALK
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Simon Cross 0413 698 630
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
has a strong focus
on compliance and
QHA Training and
Ross manages the
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
PAUL ST JOHN-WOOD
QHA Membership Officer
Paul is the face of the
Association to many QHA
members as he travels the
length and breadth of the
state visiting, advising and
As a professional
advocate for the
of the hotel industry,
Judy advises and
on matters including
risk management and
Joanna has spent her
career developing a
broad knowledge and
skill base, providing
in jurisdictions such as
Fair Work Commission,
the QIRC, and the
THE HON SHANNON
Minister for Justice
is the Labor member
for Waterford in the
Assembly. She is also
the Minister for Women
and the Minister for the
Prevention of Domestic
and Family Violence.
Office of Liquor and
Victoria is responsible
for the regulatory policy
and strategic direction
of product safety,
integrity and keep
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
owners and operators.
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
education is critical in
super due to the everchanging
nature of the
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
websites including our
very own QHA Review.
State Manager (Qld)
Nick has a proven
history in wholesale
gaming, and hotel and
He now heads up the
state team for one
of Australia’s leading
QHA REVIEW | 5
QHA REVIEW | 6
Queensland’s new Attorney-General, The Honourable
Shannon Fentiman MP joined more than 110 QHA
Members at the annual Hotel Symposium on Monday
Held at The Paddo Tavern, the Attorney-General
kicked off the event with an address to industry,
followed by a Q&A session, both of which received
excellent feedback from attendees. Commissioner
Victoria Thomson from the Office of Liquor and
Gaming Regulation also joined the group, answering
many questions from attendees before engaging in a
discussion on potential process improvements for the
The day also included presentations from event
partners IGT, Westpac, Mullins Lawyers and HLB
Mann Judd on topics such as Business Scam
Awareness, Designing a Modern Gaming Environment,
Demographic Analysis on Pubs, a Post Budget Tax
Update, Post-Pandemic Strategies and Insolvency
Reforms. Thank you to everyone who attended.
HERE’S CHEERS TO OUR NEW PODCAST
At the QHA we continuously strive to keep you
informed and up to date with the latest developments
impacting our industry, as well as providing interesting
insights from the people who make it tick. In doing so,
we enlist all manner of means from the QHA Review
and QHA Update to various forums, in person and
online, along with industry alerts and the like.
With all of us leading increasingly busy lives, we have
now developed yet another way by which you can
engage with the QHA and stay informed. We’re proud
to announce the QHA’s Here’s Cheers podcast will
kick off later this month.
Now you can sit back, relax (even grab a cold drink
if you’re not driving) and listen to the dulcet tones of
Bernie and the QHA crew as they introduce you to
some truly fascinating characters involved with our
Queenslanders are known for enjoying a good
old chat and that’s exactly what this is – no
highbrow pontificating, just honest, down-to-earth
conversations. We aim to seek out the intriguing
backstory behind the individual success stories, the
latest product releases and even get to know the
decision-makers that impact our industry
QUEENSLANDERS ARE KNOWN FOR ENJOYING
A GOOD OLD CHAT AND THAT’S EXACTLY WHAT
THIS IS – NO HIGHBROW PONTIFICATING, JUST
HONEST, DOWN-TO-EARTH CONVERSATIONS.
WE AIM TO SEEK OUT THE INTRIGUING
BACKSTORIES BEHIND INDIVIDUAL SUCCESS
STORIES AND THE LIKE.
Chief Executive Bernie Hogan was pleased to soon
commence the series saying, “With so much going on
in our industry and so many people with interesting
insights, we thought this was another way by which
you can stay informed and entertained.”
So stay tuned, pardon the pun, the QHA podcast will
be available later this month on: apple iTunes / Apple
Podcasts, Spotify and Buzzsprout.
You can also listen in on our website at qha.org.au for
additional links and show notes.
QHA REVIEW | 7
GREEN LIGHT FOR
AT THE STAR GOLD
QHA REVIEW | 8
The Star Entertainment Group has today confirmed
another $400 million development project for South
East Queensland (SEQ) with a “Tower for Tourism” to
start construction on the Gold Coast in the next few
The ASX Top 100 company and its joint venture
partners have approved the latest addition to The
Star Gold Coast integrated resort development –
a 63-storey mixed-use tower that will include an
internationally-recognised five-star hotel brand with
whom final negotiations are taking place.
The Star’s CEO Matt Bekier announced the green
light for the new development as works continue
on the Dorsett hotel and apartments tower – the
inaugural project in a $2 billion-plus masterplan for the
Broadbeach Island property.
The now approved Tower 2 will deliver a fourth
hotel to The Star Gold Coast; create around 2300
additional construction, operational, and indirect jobs;
and provide a much-needed recovery stimulus for a
tourism sector decimated during COVID-19.
Planned for a mid-to-late 2024 opening, Tower 2 will
be built on the most south-eastern part of Broadbeach
Island, and will feature 210 five-star hotel rooms,
plus 457 apartments that will form part of The Star
Residences Gold Coast.
Seventy per cent of the one, two, and threebedroom
apartments have already been sold since
pre-sales began in May 2019. Prices range from
$596,000 to around $1.8 million. A high percentage
of the apartments are likely to deliver further tourism
accommodation via a managed serviced apartment
The State Government-approved masterplan for The
Star Gold Coast is being overseen by Destination Gold
Coast Consortium – the joint venture between The Star,
Chow Tai Fook Enterprises, and Far East Consortium.
Along with the $400 million, 53-storey Dorsett hotel
and apartments tower – and the soon-to-commence
Tower 2 – the masterplan provides potential for a
further three towers on Broadbeach Island.
The masterplan also allows for significant additional
resort facilities, dining precincts, bars and cafes, and
Tourism Minister Stirling Hinchliffe welcomed the
consortium’s decision to proceed with this significant
investment in the Gold Coast.
“This is an outstanding win for the Gold Coast and the
Palaszczuk Government’s focus on jobs and helping
the tourism industry to rebuild better after COVID-19,”
Mr Hinchliffe said.
“We approved the consortium’s $2 billion+ masterplan
“Today’s decision to proceed with a second mixed-use
tower for locals and visitors shows confidence in Gold
Coast tourism’s economic recovery.
“Construction of the tower is expected to deliver 1,800
direct and indirect jobs, and once operational, another
500 job opportunities across The Star Gold Coast.”
Destination Gold Coast Consortium Chairman and
The Star Entertainment Group Chairman John O’Neill
AO said the second mixed-use tower was a show of
confidence from the consortium.
“While we continue to work through and manage the
serious impacts of domestic and international border
restrictions on our business and the industry more
broadly, the decision to proceed with our second tower
is part of our unwavering commitment to the Gold
Coast,” Mr O’Neill said.
“This city has unique and appealing characteristics
that make it an internationally sought-after tourism
“Domestically, we all know how strongly the Gold Coast
resonates as a premier holiday location, particularly for
those from the southern states.
“There is also a growing number of Australians who
want to work, live, and play here. It all helps underpin
our confidence in the Gold Coast and SEQ tourism.
“Our focus has never wavered. We are creating
a world-class tourism, leisure, and entertainment
destination that Gold Coast locals can be proud
of, while working towards our vision of becoming
Australia’s leading integrated resort company.”
In Tower 2, the 210 hotel rooms will feature across
the lower levels, while the 457 residential apartments
ranging from 55sqm to 168sqm will form the upper
Starting from level seven and spanning 14 levels, the
new hotel will sit above a six-level podium featuring an
active retail concourse, with direct connectivity to The
Star Gold Coast’s other integrated resort offerings.
The second tower’s retail offerings, when combined
with the Dorsett hotel and apartments tower, will
feature more than 12,050sqm of retail and resort
These are proposed to include a luxurious day spa
and wellness centre; food and beverage; and a range
of speciality lifestyle services.
An additional sub-tropical recreation deck for use
by residents and visitors will connect to The Star
Gold Coast, and is designed to create a world-class
A large lagoon pool, sundecks, private cabanas,
alfresco dining areas, subtropical gardens, function
lawns, and outdoor spaces will bring the iconic
landmark to life.
Global construction company, Multiplex, has been
awarded the contractor role for the build with site
establishment works commencing this week, followed
by initial demolition works starting in the next few
A LARGE LAGOON POOL, SUNDECKS,
PRIVATE CABANAS, ALFRESCO DINING AREAS,
SUBTROPICAL GARDENS, FUNCTION LAWNS,
AND OUTDOOR SPACES WILL BRING THE ICONIC
LANDMARK TO LIFE.
QHA REVIEW | 9
QUEEN’S WHARF STRIKES
DEAL FOR JAW-DROPPING
LUXURY SHOPPING PRECINCT
QUEEN’S WHARF BRISBANE WILL DELIVER ONE OF THE WORLD’S FINEST LUXURY SHOPPING PRECINCTS AFTER
SECURING A DEAL WITH A RETAIL GIANT THAT BOASTS 750 OF THE MOST SOUGHT-AFTER BRANDS ON THE PLANET.
QHA REVIEW | 10
Part of the Moet Hennessy Louis Vuitton (LVMH)
Group, DFS is a global leader in luxury retail offerings.
As part of an agreement announced in February, DFS
will create its largest shopping footprint in Oceania at
Queen’s Wharf Brisbane.
The Brisbane development is one of the most
significant future projects for DFS, which will open a
flagship offering – Samaritaine Paris Pont-Neuf by DFS
– on Rue de Rivoli in the French capital later this year.
DFS’ three-level T Galleria Emporium in the historic
Printery Building on George Street – plus a wealth
of its luxury brands, including Louis Vuitton, housed
across 16 free-standing stores – will deliver a shopping
oasis at Queen’s Wharf featuring destination retail
products from more than 100 prestigious brands.
The development will also showcase several highprofile
international brands new to Brisbane.
In total, DFS will create around 6,000m2 of luxury retail
floorspace – part of nearly 40,000m2 of retail, food
and beverage and entertainment floorspace to be
delivered across the Queen’s Wharf precinct.
DFS Group Chairman and CEO Benjamin Vuchot said
the deal with Destination Brisbane Consortium – a
joint venture led by The Star Entertainment Group
with its Hong Kong-based partners, Chow Tai Fook
Enterprises and Far East Consortium – was the latest
in a series of recent DFS expansions.
“Our approach has always been to create destinations
within destinations,” Mr Vuchot said.
“As a future iconic tourism, leisure, and entertainment
destination, we saw Queen’s Wharf as a global priority
for our business, sitting high on our list alongside
significant ventures in Europe and Asia.
“In January, we opened a new store on Hainan Island,
China, in partnership with a domestic duty-free
operator; and we’re also on track to open our largest
and most significant project to date, Samaritaine Paris
Pont-Neuf by DFS, later this year.
“We choose locations where our customers want to
visit and then create stores of a quality and richness
that elevate the local retail offering to a world-class
“We’re delighted to join Queen’s Wharf Brisbane’s
multitude of attractions and look forward to welcoming
our customers to this exciting city in the future.
The Star Entertainment Group CEO Matt Bekier said
the landmark partnership with DFS will transform the
city’s retail offering.
“Queen’s Wharf will deliver world-class experiences on
so many levels,” he said.
“With DFS on board, our luxury retail shopping
precinct will not only be globally competitive, but the
biggest they have in Australia.
“This will deliver the wow factor for locals, as well as
interstate and international travellers.
“We have talked about four hotels, scores of
restaurants, cafes and bars, 12 football fields of open
space, the Sky Deck, moonlight cinema, the Neville
Bonner Bridge and residential apartments. Now the
detail of the Queen’s Wharf retail shopping offering
is taking shape and it further fuels the excitement of
what this transformational development will deliver for
Queensland and Queenslanders.”
DFS’ suite of luxury brands and stores will become
fully operational as part of a staged opening of
Queen’s Wharf from late-2022.
Mr Bekier said DFS’ arrival also has the potential to
provide further economic stimulus for Brisbane and
positive flow-on benefits for others in the tourism,
hospitality and retail sectors.
QHA REVIEW | 11
VIRTUAL WINE EXPO
SPRUIKING AUSTRALIAN WINES TO OVERSEAS MARKETS IN A WORLD WHERE INTERNATIONAL TRAVEL IS NOT
PRESENTLY ALLOWED IS ALMOST IMPOSSIBLE. HOLDING LARGE SCALE EVENTS HAS BECOME INCREASINGLY
CHALLENGING TOO. THIS IS WHAT HAS DRIVEN WINE AUSTRALIA ONLINE.
QHA REVIEW | 12
Final touches are being put in place this month in the
lead up to the March 31 launch of a new 24 hour,
7-day-a-week virtual platform – Australian Wine
Connect – which will showcase our wine community to
Wine Australia’s Chief Executive Officer Andreas Clark
said the new platform would feature wineries from
across 65 regions and connect winemakers, buyers,
importers, distributors, media, educators and more.
“We’re proud to bring this same spirit of innovation
to the way we do business and have been working
hard to develop a valuable opportunity for Australian
wineries to continue marketing and selling their wines
overseas this year,” Mr Clark said.
“Australian Wine Connect has been designed to offer
similar benefits to an international trade show, however
it also enables wineries to reach and engage with
multiple markets across the globe and it will be live and
offering various virtual business opportunities for a full
The site will aim to showcase our products to markets
in the UK, Europe, USA, Canada and Asia and will also
promote a diverse program of engaging events and
It will allow buyers from across the world to network
and meet producers, discover new wines, link up with
distributors and enable sales conversations.
Other elements of the virtual platform include live
thought-leadership sessions, tasting sessions, and
variety and regional explorations to showcase the
people, places and processes that make Australian
Registrations for the virtual showcase are now open
to Australian wineries and eligible wineries can apply
for the Wine Export Grant to help cover the cost of
For more information and to register see
KENO CONTINUES TO
VENUE PARTNERS BELIEVE THEY HAVE A GOOD
RELATIONSHIP WITH KENO, ACCORDING TO ITS
LATEST BUSINESS CUSTOMER SURVEY.
The results also show how Keno has supported
venues through the challenging COVID-19 trading
period strengthening relationships and advocacy.
The survey was aimed at understanding how venues
view their relationship with Keno and how it can
Keno has again improved its relationships and
advocacy across the board, with its Net Promotor
Score (NPS) increasing from +26 in July/August 2019
to +45 in October/November 2020.
All states have seen an increase in NPS, including
when comparing between hotel and club venues.
Additionally, relationships across key accounts have
strengthened when compared to national results
(53 per cent versus 46 per cent).
Keno is continuing to see significant increases, year
on year, in its NPS due to a strengthening of its
relationships and recorded the highest NPS score ever
for any Tabcorp business unit.
More venues are also saying they feel like they have
a strategic relationship with Keno. The strength of
Keno’s partnerships is evidenced by 7 per cent more
venues viewing Keno as strategic or business partner.
Participation in the survey was strong, particularly
given the timing of the survey, with more senior
decision-makers (41 per cent), including General
Managers (22 per cent) and Venue Managers (33 per
Venues evaluated Keno on four key criteria: value,
simplicity, trust, and enjoyment.
20% TO 40% OFF
New Patented Technology for
Package Inclusions - Value in excess of $2,750
• Zero Upfront & Installation Costs
• Ongoing Support
• Equipment - Rent then Own (3 or 5 year plan)
• No habit changes or staff training
• Continue as normal and let us take care of everything
• Free Electricity Contract Procurement
• Online Energy Reports
• Personal Account Manager
Helensvale Rugby Union Club
Pub in Rockhampton
Gym in Orange NSW
Car Dealership in QLD
Office Block in Sydney
Savings of $12,000 p.a.
Savings of $7,000 p.a.
Savings of 20 / 25% in total energy bills.
Savings of $55,000 p.a.
NEW FREE SERVICE -Now helping
venues unlock idle capacity using
alternate payment sources
Talk to us now to find out how you can convert your idle
business capacity into a digital revenue source
you can use to offset everyday expenses and lifestyle costs,
convert to cash, or retain for potential future growth
Call today, the next steps are easy!
0422 218 375
AHG EXPO POSTPONED
THE UNCERTAINTY SURROUNDING THE TYPES OF RESTRICTIONS AND QUARANTINE PROCEDURES EXHIBITORS
AND GUESTS AT THE MAX AUSTRALASIAN HOSPITALITY & GAMING (AHG) EXPO MIGHT ENDURE DUE TO POTENTIAL
COVID-19 OUTBREAKS, HAS UNFORTUNATELY SEEN THE EVENT POSTPONED UNTIL 2022.
QHA REVIEW | 14
With 45 per cent of visitors to the event travelling
from interstate, along with 35 per cent of exhibitors,
proceeding with the event under such a cloud became
In a statement released on the day the decision was
made, the AGH Board said it was a tough call to
cancel the event for 2021 which had been scheduled
to be held at the Brisbane Exhibition and Convention
Centre on March 10 and 11. Unfortunately the risk
profile for the event during this time of ongoing
uncertainty (specifically in relation to COVID-19
restrictions and border closures) was just too great.
The hard decision to postpone the Expo was made
to minimise any further negative impacts should the
decision be a forced one, closer to the event date.
The decision was made in collaboration with key
stakeholders’ best interests in mind – from both a
health and a commercial perspective.
There is a considerable cost in staging the event, both
financially and from a resourcing perspective. There is
also the health and safety of all visitors, exhibitors and
staff involved in the event to consider.
MAX Gaming Services Chief Operating Officer Paul
Carew, whose business is the major sponsor of the
Expo, said MAX would continue to support the event.
“Whilst we are disappointed to see an important event
like the AHG Expo cancelled, we acknowledge the
continued health and safety risk posed by COVID.”
“We remain committed to our ongoing partnership
and look forward to a successful return of the event in
The AHG Expo is set to return in 2022 at the Brisbane
Convention & Exhibition Centre.
COVID CLOSURE REFRESH
A SIX-MONTH COVID-ENFORCED CLOSURE WAS THE CATALYST FOR AN ASTONISHING REFRESH OF A BOUTIQUE
INNER-CITY BRISBANE ART HOTEL.
The Constance hotel in the heart of Brisbane’s
Fortitude Valley has always renowned for its vibrancy
and colour. However for the hotel’s General Manager,
Jason Pratt, the uniquely decked out hotel interiors are
now surpassed by the warmth of his staff.
Hotel employees, who were on Jobkeeper at the
time, extensively deep cleaned every guestroom:
meticulously cleaning carpets, detailing guest
bathrooms, painting and refreshing every inch of the
rooms in readiness for its reopening.
Thanks to this remarkable work by the hotel’s
employees and some of the hotel’s suppliers,
The Constance has made a stunning return with
business booming thanks to many stay-cationers and
Originally constructed in 1955, the building certainly
has an interesting past. It was first used as a
clubhouse for the Brisbane chapter of a mysterious
international secret society called the Royal
Antediluvian Order of Buffalos (RAOB). It was later
bought in 2008 but was not developed until 2013.
During this time it became a haven for street artists.
When work finally began on the hotel, both the
developer and architect elected to preserve the street
art, tracking down the original artists to artfully restore
many of the original pieces and commission a few new
ones. The street art now forms the foundation for the
alluring aesthetic of the hotel. It is a stunning property
- a sleek inner-city location fused masterfully with an
Striking pieces from world acclaimed artists such as
Fintan Magee, Numskull, Rone and Beastman are
blended with suave finishes, such as 150-year-old
renewed timber flooring. The overarching design
showcases the contrast between the building’s rustic
elements and its clean lines and ultra-contemporary
The property is now managed by renowned boutique
operator Lancemore Hotels, who also used the
downtime to develop The Constance’s vibrant new
brand and name.
QHA REVIEW | 15
OFF MARKET HOTELS
HAVE AN EXTENSIVE DATABASE
OF LOCAL, INTERSTATE & INTERNATIONAL
BUYERS LOOKING FOR THEIR
OFF MARKET HOTELS
Listing publicly or privately - Off Market Sales ensure
minimum community hindrance
US SPORTS LIVE
SKY and TAB are thrilled to introduce a new US
sports content package, increasing in-venue vision
through exclusive live games and retail exclusive 24/7
Their strategic investment in this new US Sports offer
will provide venues a point of differentiation and evolve
retail, keeping customers entertained throughout the
day as well as appealing to a younger demographic.
With over 145,000 races broadcasted per year and
adding in the best of the NBA basketball, MLB
baseball and NFL football (loaded with live games,
commentaries and replays) across three 24/7
channels, SKY will become the new home to US
sports and racing, in-venue.
Contact your TAB Wagering Sales Executive or the
Service Support Centre on 131 785 for information on
how to subscribe.
FOR A CONFIDENTIAL CHAT OR
SALE APPRAISAL PLEASE CONTACT
Chris Cameron 0477 271 875 | email@example.com
Shane Mullins 0447 185 001 | firstname.lastname@example.org
HYATT REGENCY BRISBANE
THE HYATT BRAND HAS OFFICIALLY RETURNED TO QUEENSLAND WITH A NEWLY
ACQUIRED QUEEN STREET PROPERTY
Brisbane’s CBD became the home of the return of
the Hyatt brand to Queensland on February 1 when
the doors were officially opened on Hyatt Regency
Brisbane at 72 Queen St in Brisbane.
The Hyatt has taken over the lease and the operation
of the Salters Brothers owned hotel that was
previously operated by Next Hotel Brisbane.
In the media on February 1 Hyatt Group’s President of
Asia-Pacific, David Udell, said the hotel would undergo
a full reburbishment of the guest rooms, public spaces,
event spaces and dining areas over the next few
“Hyatt has had a presence in Australia for over 30
years. With Brisbane being one of the fastest growing
cities in Australia, Hyatt Regency Brisbane will be
a strategic addition to our growing portfolio in the
country, complementing our current and future hotels
in key destinations such as Sydney and Melbourne,”
Mr Udell said.
The hotel overlooks the Myer Centre on the Queen
Street Mall and includes 292 rooms, an outdoor infinity
pool, 24-hour fitness centre, all-day restaurant and
more than 100sqm of function space.
QHA REVIEW | 17
LET’S RAISE THE BAR
AS PART OF DIAGEO’S $11.5 MILLION RELIEF FUND
TO HELP THE HOSPITALITY INDUSTRY GET BACK ON
ITS FEET FOLLOWING THE ADVERSE AND ONGOING
IMPACT OF COVID-19, TARGETED SUPPORT HAS
BEEN PROVIDED THAT PROMOTES SAFE INDOOR
AND OUTDOOR SOCIALISING.
The idea behind the initiative, which is being promoted
in Australia under Diageo’s Bundaberg Rum brand, is
to instil consumer confidence and get people to return
to their local and increase patronage.
Licensed venues around the country, no matter where
they’re located, can apply for Bundaberg Raising the
Bar funding. By providing different levels of support, it
is hoped there will be something of interest to suit all
types of venues.
At the QHA we wish to facilitate access to this
funding for our members specifically in relation to The
Bundaberg Rum Bear Care Safety package and The
Bundy Bear Garden package.
QHA members can now register to receive one of the
above packages, at no cost, by emailing their details
to email@example.com. Let’s get more patrons back to
your venues to enjoy your food, drink and service in
safe and comfortable surrounds.
THE BEAR CARES SAFETY PACKAGE
Will provide immediate support for
safe socialising indoors and willprovide
infrastructure such as:
• Hand Sanitiser/Dispensers
• Personal Protective Equipment
• Thermal Scanners
• Route Flows
• Contactless Mobile Offerings
THE BUNDY BEAR GARDEN
Will provide immediate support for safe
socialising outdoors and will provide
infrastructure such as:
• Mobile Bars/Barrels
• Disposable Containers/Glassware
• Outdoor Furniture/Heaters
QHA REVIEW | 18
STAY, PLAY, AND
HAVE A HAPPY DAY ...
OR TWENTY IN YOUR
QHA REVIEW | 20
That’s not the slogan that Tourism Australia
went with for its week-long advertising blitz at
the start of February to encourage Aussies to
see their own country first – they opted instead
for “Holiday Here This Year”.
In the first activation of the Holiday Here This
Year marketing campaign, Tourism Australia
spent $5million on advertising to inspire people
to take a well-deserved break and provide
much-needed support to tourism operators and
communities around the country.
Tourism Australian Managing Director Phillipa
Harrison said that with many Australians
returning to work, now was the perfect time to
provide them with the inspiration and ideas to
book their next holiday.
“Summer is typically the busiest time for our
tourism industry, with many operators relying
on the revenue generated during this period to
support them throughout the year.
“But as a result of the challenges that we’ve
continued to face across the country, for
many tourism businesses this holiday season
unfortunately hasn’t gone to plan so far,” Ms
“We’re calling on people to make the most of
the remaining weeks of summer and experience
some of our incredible tourism offerings and
in doing so, help give back to operators and
communities across the country who need our
support more than ever.”
Minister for Trade, Tourism and Investment Dan
Tehan said the Government was proud to back
the campaign which was designed to support the
“We want Australians to get excited about
holidaying in Australia,” Mr Tehan said.
“Our country is one of the most popular tourist
destinations in the world and this year is an
opportunity for Australians to discover why.
“Domestic tourism is worth $100 billion to the
Australian economy and our tourism industry
supports more than 621,000 local jobs.
“My message to every Australian is do yourself
a favour and start planning your next holiday in
Australia because you’ll have the time of your life
and you’ll also be supporting a lot of Australian
jobs and businesses.”
The campaign, which ran from 31 January to 6
February 2021, was the latest burst of activity in
Tourism Australia’s ongoing domestic marketing
initiative ‘Holiday Here This Year’.
It featured Australian destinations, tourism
products and experiences, including areas
impacted by last summer’s bushfires.
The week of activity included event sponsorships,
publisher created content and in-program editorial
integration as well as national advertising running
across key television programs, online and print,
and 2,500 outdoor ads.
Australians looking for further inspiration to
plan their next Australian holiday should visit
australia.com or talk to their local travel agent.
“DOMESTIC TOURISM IS WORTH $100 BILLION
TO THE AUSTRALIAN ECONOMY AND OUR
TOURISM INDUSTRY SUPPORTS MORE THAN
621,000 LOCAL JOBS...”
Tom McGuire on
legacy. He was re
that was built fro
McGuire who ope
and empire of Quee
QHA REVIEW | 22
The Newmarket Hotel in 1920 where
a crowd gathered to welcome the
Prince of Wales.
cGuire once said his family was the custodians of an
t legacy. He was referring to the 114 years of
rk and devotion to a business that was built from the
up thanks to his Irish grandfather, James McGuire
across Brisbane and
the Gold Coast.
Matthew and Damian
with Richard McGuire.
TOM MCGUIRE ONCE SAID HIS FAMILY WERE THE
CUSTODIANS OF AN IMPORTANT LEGACY. HE WAS
REFERRING TO THE 114 YEARS OF HARD WORK
AND DEVOTION TO A BUSINESS THAT WAS BUILT
FROM THE GROUND UP THANKS TO HIS IRISH
GRANDFATHER, JAMES MCGUIRE WHO OPENED
HIS FIRST BRISBANE HOTEL.
ce said his family was the custodians of an important
ferring to the 114 years of hard work and devotion to a business
the ground up thanks to his Irish grandfather, James
ed his first Brisbane hotel. It is a legacy that started from
as a singular hotel, and grew to what is now considered an icon
nsland’s hospitality industry.
Picture: Peter Cronin / Newspix
Tom McGuire, Richard McGuire, Jim McGuire,
Matthew McGuire, Regina McGuire, John Jeffs
and Damian McGuire at the Colmslie Hotel in
Morningside. Picture: Peter Cronin / Newspix
It is a legacy that started from humble beginnings as
a singular hotel, and grew to what is now considered
an empire within Queensland’s hospitality industry.
One of the first hotels that James McGuire owned
was the Newmarket Hotel later renamed the Windsor
Hotel, which was situated at the corner of Ann
and Albert Street. During his time he held the reins
of the famous Story Bridge Hotel for a period as
well. James then moved on to Woolloongabba’s
The Railway Hotel until he died in 1949. His wife
Nora took over the operations of the hotel and was
credited with having the longest continuous hotel
licence in Queensland at one time.
Nora’s three sons and the second generation of
McGuires all ventured into the hospitality industry
and operated the Manhattan Hotel in South Brisbane
with son Richard ‘Dick’, operating Brisbane’s
popular inner city hotel, Paddington Tavern.
QHA REVIEW | 23
Colmslie Hotel’s vibrant beer garden
with live music and big screen TV.
QHA REVIEW | 24
Dick and his wife Rae then took over the Paddington
Hotel in 1964, their children spent their childhood
living on top of the Paddo.
Dick’s children and third generation of McGuires;
Jim, Richard, Tom and daughter Regina, together
with some of their children - cousins Damian and
Matthew - are geared to continue the McGuire
legacy which now consists of 10 hotels across
Brisbane and the Gold Coast.
As the McGuire children spent their years living
above Brisbane pubs while their parents worked
downstairs, family did always come first and Tom
McGuire recalled a time when local tradies would
pour into the Paddington Tavern for a pint after
work while the Salvation Army band played on the
“This is a very good industry if you have been
brought up in it because you get to see a whole
cross section of society living above the pub,” he
“Mum and Dad sacrificed a lot for us so we have
always treated it as if we’re custodians of an
important legacy,” Tom said.
Today, McGuires Hotels operates one of the largest
family operated hotel groups in Queensland, and
its formula for success is quite simple; offer good
honest value for money in friendly hotels.
TODAY, MCGUIRES HOTELS IS THE LARGEST
FAMILY-OWNED AND OPERATED HOTEL GROUP IN
QUEENSLAND, AND ITS FORMULA FOR SUCCESS IS
QUITE SIMPLE; OFFER GOOD HONEST VALUE FOR
MONEY IN FRIENDLY HOTELS.
Protecting the family’s legacy are several
generations of the McGuire family members who
acknowledge the tremendous achievement of prior
generations and continue the publican tradition,
passing the tricks of the trade down the line.
“There are members of the third, fourth and fifth
generation currently working in the business. As a
family we are constantly in discussion with each
other about how we can improve our offering, and
we always aim to improve and grow our group
to ensure we remain a multi-generational, familyowned
and operated business,” Tom’s son Matt
QHA REVIEW | 25
©Copyright 2019 Craig W Chandler Architect and Interior Design
QHA REVIEW | 26
“Our company has survived by staying true to what
we believe,” Matt said.
“We strive to offer great, friendly customer service
and a quality product. We want to look after our
customers, the regulars who visit our hotels and who
have been coming for decades, and we attribute that
patronage to our efforts to do our best and to offer
good quality service,” Matt added.
With 10 establishments, including the Paddo Tavern,
Tugun Tavern and the Colmslie Hotel to name a few,
McGuires Hotels (MH) employs more than 600 staff
including General Manager John Jeffs who has been
working for the family for over 50 years. The family is
currently building a $20m hotel in Yarrabilba, a new
housing estate south of Logan.
“We have 10 hotels across Brisbane and the Gold
Coast. Our family has grown up and lives in South-
East Queensland, so having our hotels in this area
means we can be hands-on at our hotels, day in and
day out. We are starting construction on our 11th
hotel this year at Yarrabilba.”
In 1969 Dick and Rae took over the Colmslie Hotel
in Brisbane’s inner-city suburb of Morningside
and in 2011, the hotel group moved into the
accommodation sector and found that it added
value to the group’s portfolio.
With 49 accommodation units, The Colmslie Hotel
offers four-and-a-half star accommodation facilities
as well as large-scale function rooms, perfect for
corporate events and weddings, and a popular steak
and seafood restaurant.
Matt said the hotel had been hugely popular
in recent times for private parties and family
celebrations which had been a growth area for
the hotel. Considered a neighbourhood hub for
Brisbane’s inner eastern suburbs, from Morningside
to Bulimba, Balmoral to Cannon Hill, the hotel
boasts a great location just six kilometres from the
heart of Brisbane’s CBD and 14 kilometres from the
In December 2019, the eastern suburbs including
Morningside, experienced its highest 24-hour
December rainfall for 20 years with more than
100mm in two hours causing flash flooding which
inflicted significant damage to the Colmslie Hotel.
“The Colmslie was renovated 18 months ago, one
of the main reasons for the renovation was a flash
flood that went through the restaurant and gaming
room. We then incorporated private dining and
function rooms within the restaurant and undertook
a full interior makeover as well as the beer garden
renovation and installation of our Big Screen TV,”
WE INVESTED A LARGE
PORTION OF THE
INTO TROPICAL PLANTS
AND TREES WHICH HAVE
CREATED A BEAUTIFUL
SPACE FULL OF COLOUR
QHA REVIEW | 27
THE COLMSLIE IS A FRIENDLY HOTEL, FROM
THE STAFF RIGHT DOWN TO THE PATRONS WHO
COME HERE TO ENJOY A GOOD TIME.
QHA REVIEW | 28
“We really cater for it all here at the Colmslie. We
have extensive function areas, gaming, and multiple
dining areas. Our recently renovated beer garden
has a big screen to watch all the weekend sport
with a cold beer. “We invested a large portion of
the renovation budget into tropical plants and
trees which have created a beautiful space full of
colour and life. Our dedicated TAB bar is great on a
Saturday to watch your horses come in and have a
“Our Venue Manager Scott Hockey has created
a great atmosphere and ensures that all of our
customers are well looked after, he has gone above
and beyond to ensure we maintain a high level of
customer service at the Colmslie hotel,” Matt said.
Thanks to its location and proximity to the city, the
Colmslie attracts a broad range of demographics.
“The surrounding suburbs have undergone a
gentrification combined with high-density unit and
townhouse-style developments which have attracted
a younger demographic into the hotel. The area now
is still on the up, with its proximity to the city and
the upcoming nearby residential and commercial
developments. We still have many elderly patrons
who visit during the day for lunch and a coffee, while
the afternoons then attract a younger crowd who like
to sit in the beer garden and watch the big screen
and set themselves up for the evening,” Matt added.
The hotel serves up its famous 100% chicken breast
parmies as its specialty, but is also well regarded for
its daily roast lunch specials and mouth-watering
The hotel’s drive-through and Liquor Barn are open
until midnight every night and also underwent a full
refurbishment last year which Matt said had been a
“Our retail manager Craig Walsh and his team go
above and beyond to ensure our customers are
well looked after. The Colmslie is a friendly hotel,
from the staff right down to the patrons who come
here to enjoy a good time. The management team
here are passionate about customer service and are
well-known and loved by our patrons. The staff are
so important to us and they build relationships here
with our customers,” Matt explained.
ATTORNEY GENERAL The Hon. Shannon Fentiman MP
ECONOMIC RECOVERY PLAN
It is a great privilege to work with and help steer
Queensland’s liquor and gaming industries throughout
the economic recovery plan, protecting our health and
I am pleased to advise that to assist the gaming
industry in addressing the challenges of COVID-19
and changing consumer preferences, the Government
will work closely with the QHA during 2021 to develop
viable options for safe EFT payment of gaming machine
We started 2021 with greater optimism, resilience, and
a heightened awareness of the importance of protecting
the Queensland community. The measures we have in
place, coupled with the Queensland Hotels Association
support in helping to deliver a COVID Safe Plan for your
industry, positioned Queensland strongly for January’s
three-day lockdown of the Greater Brisbane Area.
Queensland’s preparation included last year’s
announcement for the mandatory electronic recording
of patron’s contact details. This type of information is
vital in providing our contact tracers quick access to
legible, structured, and accurate records to assist them
to identify close, and low risk contacts. Knowing the
extent of community transmission is an important factor
in the duration of restrictions, and taking immediate
action allowed us to ease restrictions quickly and
reduce the economic impact to business.
Our support for licensed premises disrupted
by evolving COVID-19 restrictions included the
introduction of takeaway liquor authorities to enable
quick responsiveness on a temporary basis. The
Commissioner for Liquor and Gaming was able to do
this for the most recent three-day lockdown, granting an
authority for commercial hotel licensees in the Greater
Brisbane region to continue selling takeaway liquor.
As we unite and recover from the impact of COVID-19,
it is important to keep Queensland moving and to keep
Queenslanders working. I welcome any feedback or
concerns from QHA on how we can continue to better
recover from the global pandemic.
WE STARTED 2021 WITH GREATER OPTIMISM,
RESILIENCE, AND A HEIGHTENED AWARENESS OF
THE IMPORTANCE OF PROTECTING THE QUEENSLAND
QHA REVIEW | 30
MASTERING THE ELEMENTS
Airex’s extensive range of refrigeration and
display products, exclusive to Stoddart, has
been designed and tested in Australia to master
the elements of its diverse climate.
Airex’s innovative and sleek line-up will fit
seamlessly into any commercial setting, in retail,
commercial kitchens, cafés, in either front or
back of house applications.
DESIGNED AND ENGINEERED
IN AUSTRALIA TO MEET
Providing outstanding food safety standards,
hygiene and high-quality components, Airex
sets a new standard for refrigeration and
display within the food service market.
with Victoria Thomson
MESSAGE FROM THE COMMISSIONER
FOR LIQUOR AND GAMING
THE START OF 2021 HIGHLIGHTED HOW
UNPREDICTABLE THE COVID-19 SITUATION REMAINS,
WITH A THREE-DAY LOCKDOWN OF THE GREATER
BRISBANE AREA TO HELP MANAGE THE RISK OF
POSSIBLE COMMUNITY TRANSMISSION OF A NEW
VARIANT OF THE VIRUS.
Linking all this activity together is your venue’s
approved risk-assessed management plan which
maps-out practices and procedures to minimise
harm caused by alcohol abuse and misuse. Your staff
should be familiar with it, know that it supports safe
venue operation and it is mandatory to display signage
advising patrons that they can view your plan.
QHA REVIEW | 32
Throughout the challenges of COVID-19, the Office
of Liquor and Gaming Regulation (OLGR) remains
committed to the wellbeing of our community and the
economic recovery of businesses.
RSA practices provide a safe environment
OLGR has a multifaceted regulatory approach that
prioritises harm minimisation and community safety
while allowing industry to develop and contribute to
This includes licensees providing a safe environment
for patrons and staff and ensuring the responsible
service of alcohol (RSA).
A safe environment will attract patrons to your
venue and reduce the chance of legal, health or
neighbourhood issues arising.
Creating a positive culture around RSA, starts on
the floor by ensuring staff are appropriately certified,
confident, and offered opportunities to regularly refresh
their RSA competencies.
The OLGR YouTube channel has online training videos
that can assist with this process:
• Follow the Law – ‘RSA’ and ‘Complying with
Legislation’ – both cover a range of topics and
include quizzes to test your staff’s knowledge
• Behind the Bar – ‘Tricky Situation’ and ‘Just One
More’ show two RSA-based scenarios which you
can pause and discuss with your staff.
Remote gambling self-exclusions
Self-exclusion is a practical tool that can assist
individuals to minimise their potential for gamblingrelated
Just prior to venues reopening for gaming in July
2020, a new remote self-exclusion process was
introduced. This process allows individuals to selfexclude
from one or more venues through a Gambling
Help Service (GHS) without physically attending the
Should one of your patrons use this new tool a GHS
will contact your venue to identify the most appropriate
email address and contact person to receive the Form
3A –Self-exclusion notice. When you receive one of
these forms you must action it as soon as practicable,
usually within a 48-hour period. A step-by-step guide
to assist licensees handle remote self-exclusion
requests is available from our website.
Non-compliance with self-exclusion requirements may
lead to OLGR considering compliance action. While
an educational approach may be adopted in some
circumstances, in more serious matters the maximum
penalty for non-compliance is $6,672. Breaches of
these provisions may also be included on a licensee’s
compliance history and could be considered by the
Commissioner in reviewing other trading related
Victoria Thomson OLGR
Venues can promote community safety through
harm minimisation by maintaining a positive working
relationship with their local GHS. Reach out to your
local Gambling Help Service for advice and assistance.
Up-to-date licensee contact details are essential
Here at OLGR, one of our priorities is to keep licensees
well informed of the latest news and developments in
liquor and gaming.
We rely on you to keep your contact details up to date
so you can receive our news broadcasts without delay.
This is also essential to receive your annual licence
self-assessment from OLGR as failure to pay the fee
by the due date may result in the suspension of your
liquor and gaming licences.
To update your contact details please login to the
OLGR client portal at: www.business.qld.gov.au/
liquor-gaming (go to Licences and Permits) or email
firstname.lastname@example.org. If you haven’t
activated your client portal account, please call our
customer service team on 1300 072 322.
You can also stay up to date by:
• subscribing to Inside Liquor and Gaming, the
OLGR’s monthly newsletter
• following OLGR on Facebook, LinkedIn, or
• viewing industry related videos on the OLGR
QHA REVIEW | 33
with Brendan O’Farrell
INNOVATIVE SUPPORT IN TIMES OF CRISIS
It’s been pretty clear over the last few months that
the events of 2020 are far from over. Lockdowns and
ongoing domestic border closures continue to impact
businesses across Australia. Compounding these
issues is the fact that JobKeeper payments are due to
end, payroll tax is set to resume soon, and the super
guarantee rate is due to increase in July.
It’s understandable that many small businesses are
feeling uncertain about the increased cost of all these
changes and what the future will bring.
On the flipside, it’s been great to see companies
that are finding innovative ways to support the
hospitality industry while it manages the impacts of the
One example of this is an Australian wholesaler and
distributor who recently announced plans to establish
a warehousing solution for small distilleries and craft
brewers. The warehouses will store products from
multiple small suppliers in a single location.
The warehouses will then connect local bars and pubs
with craft distillers and provide a much simpler way to
purchase the assortment of products. It’s a great way
to support small brewers and craft beer, and for hotels
to attract new punters by adding more specialised
drinks to their range.
AT INTRUST SUPER, WE’RE ALSO DOING WHAT
WE CAN TO SUPPORT YOUR INDUSTRY. WE’VE
CONTINUED TO RUN VIRTUAL SEMINARS AND
PROVIDE EDUCATIONAL SESSIONS TO ASSIST
YOUR STAFF WHILE PHYSICAL ATTENDANCE AT
BUSINESSES IS LIMITED.
At Intrust Super, we’re also doing what we can to
support your industry. We’ve continued to run virtual
seminars and provide educational sessions to assist
your staff while physical attendance at businesses
is limited. We also made changes to our income
protection cover and our life and total and permanent
disability insurance to ensure better coverage for our
members during the pandemic.
In the coming months, some legislative super changes
are due to roll out. These rules could change the
way you pay and administer your staffs’ super. Many
businesses will need support to implement these
changes. If your payroll system doesn’t automatically
update with the new rules, managing the new
legislation could be a time-consuming and costly
To be on the safe side, chat to our team before 1
July! Our free Business Super Health Checks, which
help businesses streamline their administration and
payroll processes, have been popular. During these
health checks, we can also prepare your payroll for the
changes and streamline your administration process.
The Business Health Checks take just 15-minutes
and could help you save valuable work hours for your
payroll and admin staff.
Talk to us about a free Business Super Health Check –
just email email@example.com or contact your local
QHA REVIEW | 34
The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.
The information contained in this document and the services referred to are of a general nature only, and does not take into account your
individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your
own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001
360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence
No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439
Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned
subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN:
36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M18.104.22.168.2
LEGAL MATTERS with Curt Schatz
INTERIM AUTHORITIES: TIPS AND TRAPS
QHA REVIEW | 36
IN SHORT, INTERIM AUTHORISATIONS CAN BE
AN ENORMOUSLY HELPFUL TOOL WHEN USED
FOR THE CORRECT PURPOSES.
In the last year or so, there has been a notable
rise in the use of “interim authorities” and “special
authorisations” (together referred to as Interim
Authorisations ) allowing new licensees to sell liquor
and conduct gaming at venues, even before the new
licensee has been approved for the transfer of a
liquor licence or the grant of a gaming licence.
Historically, Interim Authorisations were used
only as a stop-gap measure to enable a venue to
temporarily continue trade, thereby preserving the
value of the underlying business until a new operator
could be approved to permanently take over the
liquor and gaming licences. For example, this might
• after the death of an individual licensee;
• where the liquor and gaming licences for a
premises are held by a tenant, and the landlord
wishes to continue trading the premises
after retaking possession from the tenant, for
example because the lease has expired, or
the tenant has abandoned the premises, or
the landlord has terminated the lease due to a
breach by the tenant; or
• where a liquidator or administrator is appointed
to manage the affairs of a company licensee.
Since the original intention was that Interim
Authorisations would be granted to deal with
emergency situations such as the above, OLGR
typically takes between one to three working days
to process and grant an Interim Authorisation if all
relevant requirements are satisfied.
Interim Authorisations are still available in the
above traditional emergency situations. Increasingly
however, parties are being encouraged to settle
sales and purchases of pubs, hotels and other
licensed venues, on the basis that the Buyer can
operate the venue under an Interim Authorisation,
before the usual liquor licence transfer and gaming
licence applications are approved by OLGR in full.
This is a risky strategy for a buyer, for two reasons.
First, there is a chance that OLGR will not approve
the buyer’s full liquor and gaming applications, in
which case the buyer would be stuck with a pub
business which they cannot legally operate. And
second, if the buyer is reliant on external finance to
complete the purchase, then banks and third-party
lenders will not advance funding to complete the
purchase until the full liquor and gaming approvals
On the other hand, it is clearly not in the seller’s
interests to allow the buyer to trade the business
under an Interim Authorisation, while delaying
settlement until the full OLGR approvals have
issued. The obvious risks to the seller in those
circumstances are that the buyer may cause
physical damage to the premises and/ or harm to
the reputation and goodwill of the business through
poor management, before reneging on the sale,
failing to pay the purchase price, and leaving the
seller to deal with the fallout.
In short, Interim Authorisations can be an
enormously helpful tool when used for the correct
purposes. However, parties should exercise
great caution before choosing to settle the sale or
purchase of a venue without full liquor and gaming
approvals issued by OLGR.
Should you have any queries or require any further
information in relation to interim authorities to sell
liquor and/or special authorisations to conduct
gaming, then please contact myself on
(07) 3224 0230.
Strictly speaking, “interim authorities” are issued
under the Liquor Act 1992 (Liquor Act) to allow the
sale of alcohol, whereas “special authorisations”
are granted under the Gaming Machine Act 1991
(Gaming Act) to allow the conduct of gaming.
Nevertheless, the term “interim authority” is often
used colloquially to include special authorisations for
gaming. To avoid confusion, I use the term Interim
Authorisations when referring to both.
QHA REVIEW | 37
EXPERIENCE-DRIVEN, AFFORDABLE LUXURY
IS NOW A POSSIBILITY AS THE GOLD COAST’S
JW MARRIOTT RESORT AND SPA RECENTLY
MADE ITS DEBUT IN THE PACIFIC REGION.
QHA REVIEW | 38
QHA REVIEW | 39
As a brand, JW Marriott is inspired by principles of
mindfulness and encourages its guests to be present in
mind, nourished in body and revitalised in spirit.
As an enviable niche in the growing luxury tier within
Marriott International’s lodging portfolio, JW Marriott
creates nurturing environments and experiences for its
Having recently been renovated, the JW Marriott Gold
Coast Resort and Spa unveiled its new look and branding
in December last year to high praise.
“The Marriott International is a worldwide brand. We have
30 different brands in our portfolio and Marriott stands
in the upper scale market, and the JW branding is in a
luxury space in the same group as Ritz Carlton and St
Regis. However, JW is more about affordable luxury and
relaxed lifestyle. With over 7500 hotels worldwide, we
have only got about 100 JW-branded hotels, which is
quite significant. The JW brand is not given to everybody.
Those resorts that elevate our levels of customer
experiences get afforded that badge of honor,” JW
Marriott Gold Coast Resort and Spa’s general manager,
Ravinder Dhesi explained.
QHA REVIEW | 40
The newly branded JW Marriott has made an
exceptional first impression on the Gold Coast
hotel market by offering not just a place to stay
but rather an experience to remember. Catering
to couples, families and the corporate market,
there is something for everyone, but those looking
to indulge in some mindful “me time” will benefit
greatly, particularly if you’re holidaying with children.
It’s not often family-friendly luxury accommodation
is actually a concept, however JW Marriott offers
this as a point of difference. With experiences
throughout the resort such as cooking classes,
freshwater lagoons and secret explorations, children
will be happily entertained during their stay.
“Our service offerings are coupled with luxury items
of personalised experiences. The Gold Coast as a
destination was missing that high accommodation,
and for Australians to be able to experience that
luxury at a domestic destination is a huge positive,
especially when they’re not able to travel overseas,”
QHA REVIEW | 41
WHEN GUESTS ARRIVE
AT THE RESORT, THEY
ARE TREATED TO LUXURY
IMPROVEMENTS TO THE
VENUE WHICH IS COURTESY
OF A $35 MILLION
MAKEOVER, AS WELL AS A
NEW ELEVATED LEVEL OF
“We have quite a few unique signature experiences
which lend ourselves to being the point of
“We have a JW Garden, which may seem like a very
straightforward garden, but what we do is tours
with our guests, both with kids and adults. We then
have kid’s cooking classes where the chefs take the
kids out to the garden, they pick the herbs and they
come back and prepare their own pizzas; so children
get a bit more learning and education around
the garden rather than it simply being a garden,”
“We also have the JW market, which again, is a
point of difference for us to be able to give our local
producers and providores a chance or an avenue to
sell and promote their products.
“We have fantastic poolside recreational facilities
with a world-famous lagoon with fish and a
freshwater pool. There are plenty of recreational
spaces with a water slide for the kids as well, and
QHA REVIEW | 42
a lot of our activities are crafted around the family
and the kids being able to relax and enjoy. We have
sandcastle making workshops, sushi classes, pizza
making classes, and even to the point of mixology
classes for the kids, minus the alcohol of course.
This is educational based for the kids so they
understand the benefits of fruit juices and healthy
options rather than fizzy drinks and knowing where
herbs come from rather than just being thrown in
from a supermarket shelf.
“This also gives the parents a bit of ‘me time’ while
the kids are away with the chef for about an hour
and a half doing the cooking classes,” Ravinder said.
“We have JW secret spots around the resort, as
well. It provides an element of discovery for our
guests so they can explore and look for the JW
secret spots, and just have a bit of ‘me time’ to
disconnect from the rest of the world and enjoy
this serene spot and live in the present. In terms
of signature arrival experience as well, we use
lavender as our key fragrance and flavorings, which
is believed to have a very calming effect on our
guests. So our welcome signature drink are centered
around lavender, and it gives our guests a bit of a
boost when they arrive. They can embrace the fact
that they’re here on vacation or for a meeting, and
transport themselves into the present and enjoy the
facilities around the resort,” Ravinder added.
When guests arrive at the resort, they are treated to
luxury improvements to the venue which is courtesy
of a $35 million makeover, as well as a new elevated
level of service.
“The debut of the JW brand into Australia, comes
from a $35 million dollar renovation and investment
into the iconic Surfers Paradise Marriott Resort and
Spa. As a result, the JW Marriott Gold Coast Resort
and Spa will be offering our guests a new elevated
level of energy in a luxury experience in the Gold
Coast. All of our 223 rooms and suites have been
completely renovated and refreshed right back to
the bones, including our bathrooms. The new look
and feel provides more spacious, open and calming
environments for our guests,” Ravinder said.
“There are a couple of hero aspects of the new
renovation which include the lobby which has been
transformed into a more cosy space with a feeling
of a lounge like at home; we have a new concierge
library with bookshelves and reading tables for
QHA REVIEW | 43
“... A GOLD COAST BOY WHO WENT AND DID
THE ASIA CIRCUIT WHICH MOST OF THEM DO
IN THAILAND AND IN VIETNAM. AND WE WERE
QUITE FORTUNATE IN THE CURRENT WORLD
CIRCUMSTANCES, THE PANDEMIC ALLOWED
US TO GET HIM ON BOARD FROM HIS PREVIOUS
POSTING IN HANOI”
QHA REVIEW | 44
“We have six new food and beverage venues,
including two feature restaurants. Misono is,
our Japanese teppanyaki restaurant, which has
an addition of a sushi bar and a new Japanese
whisky bar; and our famous seafood buffet
restaurant Cirtrique Restaurant which has been
elevated in terms of its layout, look and feel, along
with the food offerings.
“Chapter and Verse, which is part of our lobby, has
been expanded with its exterior al fresco dining
area as well. So everything is new in look and
feel, but also in our kitchen team via our recently
appointed executive chef, Paul Smart, who joined
us at the end of October last year,” Ravinder
“He is a Gold Coast boy who went and did the
Asia circuit which most of them do in Thailand and
in Vietnam. We were quite fortunate in the current
world circumstances, the pandemic allowed us
to get him on board from his previous posting in
Guests who have been lucky enough to
experience JW Marriott Gold Coast Resort and
Spa since its debut have been extremely happy
with the transformation not only from an aesthetic
perspective but also from the elevated level of
service which includes personalised interaction,
personalised connection and an understanding of
what a guest needs.
THE QUEENSLAND HOTELS ASSOCIATION WILL BE
HITTING THE ROAD OVER THE NEXT SEVERAL MONTHS TO
DELIVER FREE IR TRAINING TO HOSPITALITY EMPLOYERS
The hospitality employer’s
guide to the obligations and
responsibilities of the
Mount Isa 9 Mar 2021
Townsville 18 Mar 2021
Mackay 24 Mar 2021
Cairns 29 Apr 2021
Gold Coast 6 May 2021
Brisbane 11 May 2021
Rockhampton 13 May 2021
Sunshine Coast 18 May 2021
DURATION 9am to 1pm
(with catered breaks, and lunch to follow at 1pm)
COST FREE Secure your free ticket today by following
the link to book.
WHO SHOULD ATTEND Employers and those with
staffing responsibilities in the Queensland hospitality
industry, regardless of membership with the QHA.
PRESENTERS Experienced employment relations
practitioners and advocates from the QHA’s
Employment Relations Department.
or call 07 3221 6999
with Judy Hill
OPPORTUNITY FOR SUPPORT
QHA REVIEW | 46
As vaccines become available around the world,
all involved in the hospitality industry are keen
to gain an early insight into what the future of
travel will look like.
We know this next quarter will be critical for many
businesses reliant on international travellers and one
thing is certain: there will be incredible competition
for bookings as demand returns.
Tourism-related companies have benefited from
various Government support measures, transforming
their products and offerings while building new
capabilities to position themselves for future growth
opportunities. The tourism industry has displayed
immense resilience and adaptability throughout
this difficult period, reinventing business models,
reimagining offerings and experiences and leveraging
technology to find solutions in a COVID-19 world.
The most important thing Governments can do is
provide support relevant to our industry, not only
through grants that are listed below but to also
address the uncertainty through offering a pathway to
reopen international travel.
$5 million COVID-19 International Tourism
Aims to support regional Queensland tourism
businesses that have suffered losses of income
because of the international travel restrictions
as a result of COVID-19. The tourism business
headquarters must be located in Queensland and
primarily operate outside the Greater Brisbane Area
of Brisbane City Council, Redlands City Council,
Logan City Council, Ipswich City Council and
Moreton Bay Regional Council boundaries. Grants
from a minimum of $2,000 to a maximum of $10,000
$100 million Small Business COVID-19 Adaption
Grant (regional stream) Aims to support small
businesses in regional Queensland to adapt and
sustain their operations and build resilience. To
be a ‘regional business’, your principal place of
business must be in a local government area within
Queensland that is not identified as a South East
Queensland location. The available grant amount is a
minimum of $2,000 up to a maximum of $10,000 per
eligible small or micro business.
$128 million COVID-19 Consumer Travel
Is a one-off payment for travel agents and tour
arrangement service providers with an annual GST
turnover of $50,000 to $20 million in the 2019
calendar year. Payments will be scaled, with a
minimum payment of $1,500 for a business with
a turnover of $50,000 up to a maximum payment
of $100,000 for a business with a turnover of $20
$50 million Business Events Grant
Will assist sectors, regions and communities
disproportionately affected by the economic impacts
of COVID-19 by providing grants between $10,000
and $250,000 to cover up to 50 per cent of costs
incurred in participating at pre-approved business to
business events as buyers or sellers during the 2021
$200 million Building Better Regions
Round 5 includes $100 million to support tourismrelated
infrastructure projects which are focussed on
mitigating the economic impact of COVID-19 on a
region’s tourism industry and $100 million will support
regional remote Australia more broadly, by funding
general infrastructure projects and community
For further information on support available for
tourism businesses contact
Tourism and Events Queensland (TEQ), Queensland
Government Small Business Hotline 1300 654 687
Ross Tims TRAINING AND SAFETY
CALL THE POLICE
It can be a conundrum when issues arise from criminal
offending in and around your licensed premises.
Questions arise as to whether or not you should
involve the Police, especially knowing that in certain
circumstances, this could negatively impact your liquor
licence (e.g. especially if that offending is behavioural
and linked to your hotel). Of course, those are the
decisions that you have to make at the time.
On the other hand, if a property offence occurs, such
as someone coming into your bottleshop and stealing
liquor, you may be inclined to report it to the Police.
This may certainly be the case if the offence has just
occurred and there might be a good chance of catching
the offender, particularly if you’ve got a good description
and subsequent evidence to support it (e.g. surveillance
vision of the perpetrator).
However, even when you do report it and have that
evidence on hand, sometimes the police are disinclined
to follow it up for a variety of reasons but usually it’s
due to priorities related to workload. There is also some
confusion on how you actually report it to them as there
are a number of avenues for reporting, depending upon
the seriousness of the incident and circumstance.
Another practice that requires discussion is the ‘name
and shame’ noticeboard in a retail venue or posting
to social media possible video surveillance imagery
of offenders who have allegedly stolen your property.
Some may be sympathetic to this idea. In today’s age
of litigation however, lawyers believe this practice can
expose retailers to a defamation claim. This is because
if alleged perpertrators have not been convicted of
any offence, you are taking a risk to portray them as
a thief. A person is not guilty of theft unless it was a
premeditated or an intentional act. It also has to to be
proven in court.
It is not an issue to have that noticeboard put up for
staff to view, as that’s an area that’s not generally open
to the public and you’d be on safer ground.
This is how the police want us to report incidents:
a) If a crime is in progress and the suspect is still at
the scene, or there is risk to life or well-being, and/
or someone is seriously injured, then call 000.
b) If it is after the event and/or you would like to report
incidents of stealing where the person left your
retail outlet some time ago, call Policelink on 131
444 or your local police station.
c) If you are reporting a retail theft other than the
above, the police suggest you do this electronically
via their online Retail Theft Form at www.police.qld.
If there are any grey areas at the time as to where to
call, the Police advise to not be afraid to dial 000 in the
QHA REVIEW | 47
EMPLOYMENT RELATIONS with Joanna Minchinton
BE AWARE OF FAIR WORK COMMISSION
QHA REVIEW | 48
Most employers would be aware of the jurisdiction
of the Fair Work Commission (‘FWC’) to hear unfair
dismissal applications (‘UFD’) lodged by employees
post their dismissal. This avenue is available for
an eligible former employee who believes that the
termination of their employment was unfair.
With regard to termination of employment, the FWC
can also hear general protections applications lodged
by employees that have been dismissed.
The main difference between the unfair dismissal and
the general protections application is the basis for the
claim. A UFD is made where a former employee feels
that the termination was unfair, that is, it was harsh,
unjust or unreasonable.
A general protections (‘GP’) application can be about
a range of matters – that resulted with termination of
the employee’s employment. More commonly, a former
employee will lodge a GP application on the basis
the employer has taken adverse action against the
employee (the adverse action being the termination of
employment) because the employee has a workplace
This article will focus on what a workplace right is, and
why, as an employer, you need to be aware of it.
Section 341 of the Fair Work Act 2009 (‘Act’) states
that a person has a workplace right if the person:
“(a) is entitled to the benefit of, or has a role or
responsibility under, a workplace law, workplace
instrument or order made by an industrial body; or
(b) is able to initiate, or participate in, a process or
proceedings under a workplace law or workplace
(c) is able to make a complaint or inquiry:
(i) to a person or body having the capacity under a
workplace law to seek compliance with that law or
a workplace instrument; or
(ii) if the person is an employee--in relation to his or
A typical example of a workplace right being exercised
is when an employee contacts the Fair Work
Ombudsman (‘FWO’) to query their rate of pay, or
other entitlement as per a workplace instrument e.g.
an award or enterprise agreement.
If, when the employer becomes aware of the
employee’s query, they decide to terminate the
employee because of the query being made, the
employer’s action may be viewed as adverse action –
giving rise to a GP application.
GP Applications – No Exclusions Exist
Employers will know that not every employee can
lodge a UFD. This is because there are certain
exclusions written into the Act, such as that an
employee must complete the Minimum Employment
No exclusions exist with GP applications. This is an
important thing to know.
An employee can lodge a GP application even if
they have only been employed for 1 week. The
MEP exclusion for a UFD does not apply for a GP
Reverse Onus of Proof
Employers need to address these claims with great
caution as there is a reverse onus of proof.
What that means is that an employer will be found
to have taken adverse action (a GP contravention as
per the Act) unless the employer can disprove the
allegation that has been on the balance of probabilities.
In other words, the employer is guilty until proven
Using the above example of the employee exercising
a workplace right to make a query about their
employment conditions to the FWO, the employer in
that situation would need to convince a Court that they
did not terminate the employee for that reason.
The GP Application Process
Upon receipt of a GP application, the FWC will notify
the employer in writing by email that the former
employee has lodged an application, attach a copy of
the application and set down a date and time for the
conciliation teleconference. The FWC will then allow
the employer seven days to provide a response in the
If the matter cannot be resolved at conciliation, the
matter will be dealt with by way of a hearing. If the
employer and the employee agree, the matter can be
heard by the FWC. However, if one or both parties
do not agree for the FWC to hear the matter, the
employee can make an application to the Federal
Court of Australia or Federal Circuit Court of Australia
If the employer is found to have contravened the Act,
and they took adverse action against the employee,
the FWC or the Court may grant an Order against the
employer, including an Order for the employer to make
a payment of compensation to the employee.
Unfortunately, the level of compensation is not capped
in this jurisdiction. This is another key difference with
UFDs as compensation is capped in that jurisdiction.
The other Orders the FWC may grant are as
• reinstating the employee to their former
employment with the employer;
• payment of an amount by the employer to the
employee for remuneration lost;
• maintain the continuity of the employee’s
• maintain the period of the employee’s continuous
service with the employer.
The Orders the Court may grant are as follows:
• granting an injunction, or interim injunction,
to prevent, stop or remedy the effects of a
• award compensation for loss that the employee
has suffered because of the contravention (which
can include interest);
• reinstate the employee to their former employment
with the employer.
Upon application the Court may also issue a penalty
against the employer for the contravention of the Act
LISTEN IN TO THE BACKSTORY
BEHIND THE INDIVIDUAL SUCCESS
STORIES, THE LATEST PRODUCT
RELEASES AND EVEN GET TO KNOW
THE DECISION-MAKERS THAT
IMPACT OUR INDUSTRY
STARTS THIS MARCH, LISTEN ON
QHA members seeking more information or wishing
to discuss a specific employment relations matter are
encouraged to contact the Employment Relations
Department for a confidential discussion by calling
07 3221 6999 or emailing firstname.lastname@example.org.
YOU CAN ALSO LISTEN AT
with Damian Steele
A POSITIVE ECONOMIC OUTLOOK
FOR 2021 AND BEYOND
QHA REVIEW | 50
We have gladly put 2020 behind us and now look
optimistically forward. What are the big economic
takeout facts that should determine what the state,
national and global economies will look like across
Whilst certain sectors of our industry might be a bit
sluggish with low international tourism visitation and
COVID-19-related business costs in the near term, there
are many positive economic signs for 2021/2022. I refer
to an article titled ‘15 reasons why the Aussie economy
will be a ripper in 2021…’ to highlight these:
• 2021 will be the start of a rerun of the 1920s
‘Roaring 20s’. Why? Huge fiscal spending
worldwide plus unbelievably low interest rates plus
vaccinations will stimulate economies.
• It’s why commodity prices, especially iron ore and
oil, are going through the roof — surging global
demand will do that!
• The IMF now expects global GDP to grow 5.5%
in 2021, an upgrade from its 5.2% projection
published in October last year.
• Australia’s projected growth ranges from 4.5% to
5%, which is huge compared to our usual growth
rates. The chart below shows what we’re used to
and it’s more like 2-3% growth!
Australia economic growth
• The stock market has rebounded 45% since the
March 23, 2020 Coronavirus crash low and needs
to rise by 6.6% to get back to the levels on S&P/
ASX 200 Index that prevailed before we were
shocked by that damn virus.
• For the US stock market, FactSet estimates S&P
500 earnings will surge 22.1% in 2021, which
would be more than double the 10-year average of
10% and the best increase since 2010.
• We play follow the leader with Wall Street, but AMP
Capital’s Shane Oliver thinks we’ll outperform the
Yanks this year because of our superior handling
of the virus. And in the first year of a big global
recovery, cyclical stocks (like our big miners) do
• Retail spending was up 9.4% on the year before.
• St George’s economics team on the job market:
“In December, 50.0k jobs were created. Jobs are
being recreated at a solid pace as the economy
re-opens in fits and starts. We believe there is more
job creation to come in 2021.”
• Unemployment fell to 6.8% at end of 2020. Job
advertisements in Australia rose by 9.2 percent
month-over-month to the highest in 18 months to
159,156 in December 2020. This was the eighth
straight month of gains in job advertisements,
and continues as the economy reopened from
• The fast-paced recovery in job ads means solid
employment gains should continue into early 2021
at least. It also suggests the unemployment rate
could fall quite quickly in 2021.
The economy and stock market will be rippers in
2021 and 2022 and both will be supported on the
• The Morrison Government’s Budget of $213.7
billion will propel the economy.
• Low interest rates for three years will help create a
Roaring 20s scenario.
• The fact that we’re not travelling overseas means
we’re spending $69 billion locally instead.
• As borders open up and vaccinations happen,
there’ll be more interstate spending for travel
and business, which will be another boost to the
economy and job creation.
The hospitality industry benefits when consumer
confidence is high as discretionary spending increases.
We have done the ‘hard yards’ in 2020 and the QHA
will continue to represent the interests of members to all
levels of government to ensure the best possible trading
conditions into the future.
‘15 reasons why the Aussie economy will be a ripper in
2021 and some of my best tips ever!’ by Peter Switzer.
Switzer Daily switzer.com.au.
THE HOSPITALITY INDUSTRY BENEFITS
WHEN CONSUMER CONFIDENCE IS HIGH AS
DISCRETIONARY SPENDING INCREASES.
QHA REVIEW | 51
FRESH HAZE IPA
GLUTEN FREE SINGLE
HOP PALE ALE
4 Hearts Brewing
QHA REVIEW | 52
Whilst completely blown
away by their Fresh
Squeezed IPA this one
was nice but nowhere
near as impressive. It’s an
orange explosion, as you
would expect, followed
with hints of pineapple,
and malt. The dry pine
bitterness balances the
sweetness to a degree
but not enough for my
I feel I load plaudits on
certain breweries time
and time again, but it
is not intentional. It is
simply because some
consistently deliver the
goods and Slipstream
is one of them. I have
loved their varied pale
ales and this lager was
no exception. A sparkling
Helles, it has a superb
bready aroma you expect
of quality lagers with a
nice touch of bitterness.
This is subtle, refined pale
ale using Millet, that is
malted prior to its use in
the brewing process, then
coupled with Citra hops.
The result is quite sublime
with a light tropical fruit
flavour featuring hints of
lychee, lime and orange.
Indeed, the flavour profile
builds with each sip. It
also features quite a dry
yet refreshing finish.
Hades may have been
the Greek god of the
dead but you will feel very
much alive after this ripper
stout. It’s not chocolately
sweet but beautiful and
bitter. You first get a
subtle aroma of chocolate
and vanilla thanks to the
roasted cacao nibs and
fresh vanilla beans used
in the fermentation. And a
taste of the same backs
up the aroma. Very, very
DEEP SPACE HAZE HAZY
H20 SPARKLING HOP
Heads of Noosa
Heads of Noosa
Send me into space if
there is more of this up
there. Forget any food, I
would be happy to survive
on this alone. It’s a cloudy
drink that is sure to put a
smile on your dial. Beam
me up Scotty!
I confess, I didn’t think
I would like it by any
stretch. I was oh so
wrong. I couldn’t believe
it - incredibly refreshing on
a hot day, and believe me,
we lost air conditioning
for the week and all I
could do was reach for
another of these. Zero
sugar, zero alcohol but
heaps of hop aroma and
taste. Honestly, you have
to try it.
What a class drop. It
captures the essence of
Japanese style lagers that
so many outside of the
Land of the Rising Sun
have failed to achieve.
Using around 30 percent
rice in their recipe, they
have created a dry crisp
lager that’s sweet on the
nose and lean and clean
in the mouth. Exceptional.
Just grabbed a six pack.
A good hit of bitterness
and citrus with a light malt
backbone. A solid hazy
IPA. I particulalrly love
how these guys describe
the flavour profile of their
beers along with the
concentration of hops
and malt on each bottle. It
gives you an appreciation
of the brewer’s intent in
crafting this beer.
QHA REVIEW | 53
W H Y N O T S T O C K & S U P P O R T
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts
brew masters are committed to
premium local ingredients and
profound taste. Preservative free
and all natural ensuring the use
of highest quality ingredients to
consistently deliver a tasty beer
every brew. Our core range features
modern spins on traditional brews
while our ever growing range of
seasonal beers takes things to a
more adventurous levels, utilising
local seasonal produce as inspiration
(honey, rosella or carrots anyone…)
0439 439 710
Aether is more than just a brewery
or just some beer. It is an expression
of creativity, innovation and quality
which is hand crafted by a team
who treat each other as family. We
are driven by our shared unrelenting
passion for what we do and the
dedication we have for great beer
shows in each and every beer that
leaves our home in the North of
Brisbane. From our multiple award
winning core range to our highly
anticipated seasonal releases, we
create a beer for every taste.
07 3815 6455
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you
get the same blast of flavour our
brewers do.Our pale ales, lagers,
IPAs, sours and special releases will
blow away the traditional ideas and
expectations of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury Ballistic
HQ is home to a team of innovative
brewers who believe everyone
should have the chance to enjoy a
well crafted, quality beer.
07 3277 6656
Helios Brewing Company
Helios is the sun god of Greek myths.
Each morning the rising sun marks
Helios’ crossing over into the mortal
world, driving a chariot drawn by
wild horses that only he can control.
Helios Brewing Company harnesses
the sun’s power to sustainably create
craft beer. Our brewing infrastructure
has been custom-designed to
maximise energy and water efficiency,
minimize waste and carbon-footprint
while capitalising upon Queensland’s
renewable natural resources. We brew
beers that are malt-forward, balanced,
and intense using only the best
ingredients, impeccable technique and
07 3392 9739
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team, producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer
and wanky beer, our beers hit the
bullseye, brewed with nothing but
pure flavour in mind. Hops are the
heroes and we milk them for all
their worth. We love the freshness,
juiciness the zing and the zest. One
sip, it tastes so good – capture
that feeling and fill the fridge with
it. Beer is the last thing you should
settle on, so come and get caught in
07 3892 4582
Heads of Noosa Brewing Co.
Heads of Noosa Brewing Co.
is an Australian independently
owned brewery located in the
heart of Noosa on the Sunshine
Coast. With a passion for lagers
and a stubborn focus on quality,
we strive to produce simply
exceptional beers. After nearly
a decade in the making, we are
here for the long haul, and we
hope you join us on this journey...
1300 1 HEADS
Q U E E N S L A N D L O C A L S
Boiling Pot Brewing Co.
Everything we do at Boiling Pot
Brewing Co. is influenced by our
birthplace, Noosa, with all its beauty,
nature and damn fine beer-drinking
We named the brewery in honour of
the first headland in Noosa National
Park, Boiling Pot, if you know it,
you know it. If we could bottle the
feeling you get at Boiling Pot, it’d be
At Boiling Pot, we take what we
do seriously but we know we’re
not saving the world. Our mission
is simple: to make life that little bit
better for beer drinkers, one beer at
a time. #cheerseverybody
0414 415 920
Terella means “Little Earth”, and
we’re building our vision of a dream
brewery, drawing inspiration from
science, a serious love of beer, and
our connection to the local land.
We’ve planted ourselves in North
Arm, a rural setting between the
hinterland and farms of the Sunshine
Coast, surrounded by crops and free
roaming cattle. Our concept is based
on a sustainable cycle, producing
what we need and using what we
22 rotational taps and a new exciting
beer released every week! Pushing
the limits of Hops and Grains to
produce quality small batch brews
0492 929 357
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day
brewery proudly positioned on the
banks of the Brisbane River. Our
brewery is nestled down under the
Story Bridge, within Howard Smith
Wharves. We truly believe that beer
is what binds us all to this great part
of the world and as proud brewers,
we believe in brewing with passion
07 3188 9090
A CRAFTY BUNCH
HOTTEST 100 CRAFT OF 2020
QHA REVIEW | 56
When it comes to people’s choice awards, the (GABS)
Great Australasian Beer SpecTAPcular Hottest 100
Craft Beers of 2020 has got to be up there among the
most hotly contested in the country.
In all, nearly 40,000 beer lovers cast around 200,000
votes in the lead up to this year’s contest, with the
winners announced on 25 January, just in time for a
The top gong for 2020 went to Bentspoke Brewery
from Canberra for their Crankshaft beer, with Stone
& Wood’s Pacific Ale (last year’s winner) coming in
second, followed by Queensland’s Balter XPA in third.
Queensland’s craft brewers featured heavily in the top
10 with Sunshine Coasters Your Mates Larry coming
in number 4, Black Hops G.O.A.T (Gold Coast) in 5th,
Ballistic Hawaiian Haze (Brisbane) in 6th and Balter
Hazy (Gold Coast) in 7th. The final three in the top
10 went to Bridge Road Beechworth Pale Ale in 8th
(Victoria), Young Henrys Newtowner in 9th (Sydney)
and Bentspoke Barley Griffin (Canberra).
Another Queenslander to make this year’s top 100
with one beer were Heads of Noosa Japanese Lager,
37th (Noosa Heads). Other Queenslanders with
multiple listings included: Your Mates (4), Black Hops
(7), Ballistic (5), Balter (5) and Burleigh (2). All up, 25
Queensland beers out of 100.
Bentspoke’s head brewer and co-owner Richard
Watkins said the team was excited to have finally hit
the top spot.
“We’re blown away that our small independent
brewery from Canberra can take Crankshaft to the
number one spot in Australia’s biggest beer poll,” he
“Crankshaft holds a very special place in our hearts as
one of our original beers on tap when we first opened
in Canberra in 2014.
“We are thrilled with the support of Crankshaft from
Canberra and around Australia.
“So many of our friends and colleagues at breweries
around the country have done so well in this year’s
poll, we are especially proud that Canberra brewers
have 12 spots in the top 100. It’s a testament to
the local culture here – customers really believe in
drinking good quality local beer and supporting small
Co-owner Tracy Margrain said the win would
encourage the brewery to “bend the rules of beer
further than we have before”.
“It’s an incredibly exciting way to start 2021, and of
course, we’ll have more exciting new beers coming up
The GABS team also released a Hottest 100 Indie
Craft Beers 2020 list (won by Bentspoke Crankshaft)
and Hottest 100 New Craft Beers 2020 list for beers
first appearing in 2020 which was
won by Canberra’s Capital team with the Capital eXtra
Pale Ale. Queensland beers, Black Hops Neverland
Hazy IPA, Balter Dry Haze, Ballistic Lager Classic
Pilsner and Your Mates Eddie Session Pale Ale made
the top 10 on the new beer list.
The GABS organisers are planning to host this year’s
festival on Saturday, April 17 at the Brisbane Exhibition
and Convention Centre. Keen an eye on their website
at gabsfestival.com or their social media
feed@gabsfestival for more information.
A CRAFTY BUNCH
SLIP ON IN
As Yeroongpilly-based boutique beer business
Slipstream Brewing nears its fifth anniversary
of operation, and the fourth year since the
commissioning of its brewery in May 2017 – it seems
business is booming.
The makers of the Vintage Cellars 2020 award winning
Laguna Tropical Pale Ale, which dominated the Best
Summer Style Ale category, have announced plans for
$1.5m upgrade of their Wilkie Street venue.
The cellar door has been temporarily closed to allow
the builders in as they reimagine the BrewPub’s interior
to create a more welcoming and family-friendly venue
for the local community to enjoy.
Slipstream Brewing founders Deale and Elisa Stanley-
Hunt said the changes would allow them to increase
their hospitality offerings as well as boost production
capacity to meet the increasing demand for their beer.
The new venue will bring the customers closer to
the brewery space allowing them to see the inner
workings first hand while enjoying an ale and some
California-inspired dishes described as being
“seasonal and light” will be served from the full
industrial kitchen including a pizza oven and smoker.
The renovation will enable the business to cater for
250 people across the indoor and outdoor dining
“The new brewpub, which has been made possible
by our partnership with Mighty Craft, is on schedule to
open at the end of February,” Deale and Elisa said.
“We are proud to be making some of the most
sessionable and accessible craft beers available,
and we’re excited by the opportunities this new
facility provides us to introduce more people to the
The venue update has been matched with a refresh of
the business logo and branding.
The read and white Slipstream logo has had a tweak
in design on the new packaging – the previous
colours, typography and illustrations remain though.
They’ve also added the tagline ‘Pure Flavour’ across
all of their brand touchpoints.
“We wanted to keep the key elements of the current
packaging and a similar Slipstream handwriting across
the products, and the new branding achieves all of
“Our beers have always been brewed with no tricks,
bells or whistles.
“It’s all about the flavour and we wanted to convey this
clearly on the new packaging,” they said.
As for what to do with the new venue when it’s
opened, the Slipstream team are already busy plotting
events including Beer Masterclasses, Meet the Brewer
Sessions, and Beer Dinners and Festivals.
Slipstream Brewing’s new brewpub is set to open
as this edition goes to print. It is located at 94 Wilkie
Street, Yeerongpilly, QLD.
QHA REVIEW | 57
WINE with John Rozentals
THE MASTER BLENDER
JOHN ROZENTALS WRITES ABOUT
JEAN-CLAUDE MAS, WINEMAKER AT DOMAINES
PAUL MAS, WHO HAS BEEN CALLED ‘THE
POWERHOUSE OF THE SOUTH OF FRANCE’
AND ALSO ‘THE MASTER BLENDER’.
Jean-Claude Mas’s vineyard knowledge and
winemaking skills are so highly regarded that
Domaines Paul Mas has just been voted European
Winery of the Year by Wine Enthusiast magazine in its
2020 Wine Star Awards.
Since his humble beginnings, Jean-Claude has used
his passion for and expertise of the terroirs of the
Languedoc-Roussillon wine region to thoughtfully
expand the holdings of Domaines Paul Mas to over
2300 hectares of vineyards.
He now produces around 20 million bottles of wine a
year, and distributes them to more than 70 countries.
He has perfected the art of blending and is able to
craft wines from some 45 different grape varieties from
25 diverse terroirs in the Languedoc, always aiming for
what he calls “rural luxury”.
Two wines that encapsulate this great winery and its
stellar vineyards are now available.
QHA REVIEW | 58
his vineyard knowledge
and winemaking skills
are highly regarded.
TOP SHELF with John Rozentals
2018 BLANC Vignes de St Pierre
For this dry white, Jean-Claude has
selected a blend of terret blanc,
ugni blanc, chasan, vermentino and
sauvignon blanc from the Languedoc.
Jean-Claude has created a delicious
and unique wine which showcases
the wine region it comes from. It has a
long, refreshing finish and great food
compatibility. It is a natural with any
fish or shellfish dish on the BBQ or a
2019 ROSÉ Vignes de St
Jean-Claude has blended
grenache, cinsault and syrah for
this dry rosé. Each grape variety
was vinified separately, pressed
with a pneumatic press and
only the free-run juice was used
to blend together to make an
elegant, smooth and perfectly
balanced rosé. This is another
wine that goes brilliantly with food.
It offers great value and its flavours
transport the tastebuds to the
south of France, even if you aren’t
allowed to travel there yourself this
WINE OF THE WEEK
ROSÉ VODKA Svedka ($49.00
Not really wine but alcoholic, crisp
and dry so I think I can get away with
writing about it. A delicious summery
mixer that makes a terrific sparkler
with a dash of soda and is ready for
garnishing with a ripe strawberry.
QHA REVIEW | 59
PUB TALK with Paul St John-Wood
ALREADY IN FULL SWING
QHA REVIEW | 60
Despite COVID-19 restrictions the QHA Events Calendar
for 2021 is already in full swing. We held the annual
Hoteliers Symposium in Brisbane at the Paddington
Tavern in early February and the Pubs, Pots & Profits
forum in conjunction with CUB in Biloela in late February.
Then there’s the annual QHA/IGT Golf Day which will
be held this month on the 15th at the Maroochy River
Golf Club and Surf Air Beach Hotel followed by the first
Hoteliers Meeting of 2021 to be held in Ipswich on the
23rd. Make sure you check out the calendar on the QHA
website for upcoming events in your region of the state.
One-off extended hours permit – Easter
For any hoteliers looking to utilise a one-off extended
hours permit over the Easter long weekend, please
remember you must have your application in to OLGR by
no later than Friday 12 March. Conditions and restrictions
for these applications can be found on the OLGR website
through your client portal.
Footy Tipping Competitions
Following the uncertainty we all witnessed with the 2020
national sporting seasons, we’re hoping 2021 will see a
return to normality. This of course means we’ll be kicking
off footy tipping competitions very soon! If you require
assistance or clarification with rules around incentives
and advertising please contact the QHA. A reminder as
well, we have corporate partners who can provide tipping
posters and draw cards if you are madly rushing around
last minute trying to organise them.
Liquor supply and consumption in hotels outside of
licenced trading hours
It is timely to remind hoteliers, particularly those who
reside at their licenced premises, that supply (including
gratuitous supply) and consumption cannot take place
on the licenced premises outside of your standard trading
hours without the prior approval of OLGR. The fines for
unauthorised supply after hours are in excess of $7,000
which includes a risk criterion fee which is added to your
next annual liquor licence renewal fee. It is a common
misconception that publicans who reside at the premises
can supply and consume liquor with family or friends in
the hotel when the hotel is closed. This can only take
place in an area which is considered the residence (not
the public bar), or again can happen in the licenced area
but only with the prior approval from the regulator.
Ipswich Hoteliers Meeting
The first QHA Regional Hoteliers Meeting for 2021 will
be held in Ipswich on Tuesday 23 March – this date
marks 12 months to the day since the first industry-wide
on-premise shutdown due to the COVID-19 pandemic.
While these meetings are an excellent opportunity for
hoteliers from around the region to network with industry
counterparts and suppliers, it’s also a chance to debrief
on restrictions imposed as a result of the pandemic
and discuss ways to grow your respective businesses
going forward. Hoteliers in the greater Ipswich area will
have received details of the meeting via the standard
WE ACCOMMODATE GUESTS.
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V E N U E
Attentive & here to assist.
Respectful & responsible.
visit our website for
more info qha.com.au
Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3135 0559
Darren Anderson | P: 07 3135 0542
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Your trusted advisor, helping you identify the risks your
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QHA REVIEW | 63
QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
Ph: 07 3237 5999
HLB Mann Judd -
Ph: 07 3001 8800
Prosperity Advisers QLD
Ph: 07 3007 1971
Ph: 07 3085 0888
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
Ph: 07 3333 9800
Professional Client Services
(QLD) P/L- Accountants &
Ph: 07 3209 4452
ARCHITECTS / REPAIRS
Ph: 07 3851 9100
Paynters - Design &
Ph: 07 3368 5500
Ph: 0419 536 709
Ph: 07 3257 4411
BWC Constructions Pty Ltd
Ph: 0403 579 997
Hot Concepts Design and
Ph: 07 3277 7740
Ph: 1300 798 107
Ph: 0401 483 209
New Life Restorations
Ph: 1300 356 633
Ph: 07 3852 5100
Ph: 07 3252 7933
Ph: 07 3868 2388
Ph: 02 8977 9700
Ph: 07 3010 2000
Carlton & United
Ph: 07 3666 4104
Ph: 13 26 53
Ph: 07 3257 0800
Ice & Beverage Solutions
Ph: 5578 9820
Ph: 07 3361 7400
Ph: 07 5440 2006
Ph: 07 3340 5471
Red Bull Australia
Ph: 02 9023 2892
Samuel Smith & Son
Ph: 07 3373 5777
Ph: 07 3206 2999
Treasury Wine Estates
Ph: 03 9685 8000
Heads of Noosa Brewing Co.
Ph: 0401 399 625
Nextgen Liquor Marketing
Ph: 0414 654 778
Ph: 07 3452 5725
Ph: 07 3890 7799
Best Security - Security
Ph: 07 3212 8460
Ph: 0423 097 246
Ph: 0423 097 246
Ph: 07 4128 8400
Ph: 07 3160 8132
Tribe Workforce Solutions
Ph: 07 3238 0808
Zenith Hospitality Staffing
(07) 3002 4000
Ph: 07 3212 4135
Ph: 07 5495 6222
Ph: 1300 118 834
02 9426 5222
Ph: 0422 218 375
Ph: 02 9672 0777
Energy Saving Products
Ph: 0429 820 101
Systems Pty Ltd
Ph: 07 3505 2217
Ph: 07 3237 5999
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
Green Finance Group
Ph: 0457 883 700
GSA Insurance Brokers
Ph: 02 8274 8138
Ph: 07 3335 3392
Ph: 0435 438 306
Waratah Debt Capital
Ph: 0448 681 783
Ph: 0438 701 195
Banking Solutions & Advice
Ph: 0413 996 480
Ph: 1800 080 910
BUPA - health insurance
(quote ID 2109197)
Trinitas Australia Pty Ltd
Ph:1300 836 02w5
FOOD & ASSOCIATED
PFD Food Services
Ph: 131 733
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
GAMING & RACING
Ph: 07 3209 6210
Ph: 07 3727 1600
Ph: 07 3890 5622
Ph: 02 9666 3111
Ph: 0436 839 857
Ph: 02 9773 0299
Ph: 07 3243 4113
Ph: 1800 823 888
UTOPIA Gaming Systems
Ph: 1800 200 201
Australian Pokie Consoles
Ph: 0413 261 777
Ph: 07 3890 2969
Ph: 07 3335 3392
Ph: 07 5512 6143
Clear to Work
Ph: 07 3399 2894
Ph: 07 5526 0112
DNS Specialist Services
Ph: 0433 906 809
DWS Hospitality Specialists
Ph: 07 3878 9355
QHA PARTNERS & CORPORATE MEMBERS
Ph: 07 3319 1863
Ph: 07 3357 9951
Ph: 07 3160 8132
Ph: 0403 061 412
Foxtel for Business
Ph: 1300 720 630
Ph: 07 3228 6344
Freecall: 1800 251 710
The Card Network
Ph: 1300 375 346
Nightlife - Music & Video
Freecall: 1800 679 748
Pro Score - Sporting
Ph: 0431 366 800
Ph: 07 4068 8633
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Ph: 07 3212 4322
Ph: 07 3341 5929
HOTEL BROKERS /
REAL ESTATE /
Off Market Hotels
Ph: 0477 271 875
Power Jeffrey & Co -
Ph: 07 3832 6000
Ph: 07 5371 0165
Ph: 02 8016 3810
Ph: (07) 3224 0222
Westgarth – Lawyers
Ph: 07 3228 9778
Bennett & Philp Lawyers
Ph: 07 3001 2999
Ph: 07 5526 0112
Ph: 07 3135 0500
Ph: 07 5554 1964
Ph: 1300 733 504
QHA PLATINUM PARTNERS
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
Andale Beverage Systems
Ph: 07 3421 5200
Ph: 0400 099 992
Impressive Medical Supplies
Ph: 02 9772 0383
Ph: 0437 576 447
Ph: 07 3713 2751
ALM (Australian Liquor
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
Ph: 07 3248 4900
Total Uniform Solutions
Ph: 07 3666 0110
Trans Tasman Energy
Power Jeffrey and
St George Bank
Red Bull Australia
QHA SILVER PARTNERS
Ice & Beverage
QHA BRONZE PARTNERS
HLB Mann Judd
Off Market Hotels
The Card Network
QHA REVIEW | 65
QHA PARTNERS & CORPORATE MEMBERS
OF LICENSED VENUES
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
POINT OF SALE /
Ph: 0466 148 752
H & L Australia Pty Ltd
Ph: 1800 778 340
Ph: 1800 572 038
Bepoz Retail Solutions
Ph: 1300 023 769
Ph: 1800 080 910
Harris Data Systems
Ph: 07 5535 7677
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
SECURITY / CLEANING
Ph: 07 3212 8460
Ph: 07 3180 3800
Callington Group of
Ph: 02 9898 2700
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
JC Eco Blasting
Ph: 0417 702 227
Lotus Commercial Pty Ltd
Ph: 1300 653 536
Luxxe Outsourced Hotel
Ph: 0426 263 636
Ozland Group Solutions
Ph: 0419 222 344
Ph: 1300 060 628
Tru Security Services
Phone: 0452 377 662
lntrust Super Fund
Ph: 07 3013 8700
PRODUCTS & SERVICES
Ph: 1300 244 727
Ph: 0402 561 539
DQ VIP Systems
Ph: 0448 749 008
Ph: 07 3876 3783
IDU Technologies Pty Ltd
JB Hi-Fi Commercial
Ph: 07 3360 9925
JVG Sound Lighting & Visual
Ph: 07 5599 1222
Ph: 02 9057 8500
Ph: 0402 281 561
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Ph: 07 5514 6616
Ph: 1300 859 117
TableTime Pty Ltd
Ph: 0405 052 682
Ph: 1300 846 334
VIS Global Pty Ltd
Ph: 0450 385 180
13001 COMMS Pty Ltd
Ph: 1300 126 667
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Ph: 07 3109 6731
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Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858
www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au. Don’t chase your losses. Walk away. Gamble Responsibly.