Waikato Business News February/March 2021

  • No tags were found...

Waikato Business News has for a quarter of a century been the voice of the region’s business community, a business community with a very real commitment to innovation and an ethos of co-operation.


Four lanes all

the way:

regional plan

Work continues on the Hamilton bypass expressway, due for completion by

the end of the year. A key regional committee wants to see the expressway

extended south of Cambridge as far as Piarere within three years.

A commuter train to Auckland is locked

in and now attention turns to the road

connection to Piarere, south of Cambridge.


Pressure is mounting on

the Government to complete

an expressway to

Piarere, with a key regional

committee making the extension

its number one priority.

The expressway could be

completed through to Piarere

within three years, once the

Regional Transport Committee’s

draft long term plan is

adopted. Second priority is the

Southern Links on the southern

edge of Hamilton, while Te

Huia, the passenger train link

to Auckland, is also prominent.

All up, the plan envisages

$8 billion in spending over

10 years, a 34 percent boost

on the last plan formulated

three years ago, reflecting the

region’s growth.

Regional Land Transport

Plans (RLTPs), which have a

30 year horizon, are developed

every three years.

The Waikato committee

includes elected members

from the region’s district, city

and regional councils, Waka

Kotahi NZTA and the police.

Regional councillor Hugh

Vercoe, who chairs the committee,

says under the RLTP

the new stretch of expressway

would end at a new roundabout

at Piarere. Safety is among

the considerations with traffic

currently “coming all the

way down from Auckland on

a beautiful four-lane road and

the same amount of cars suddenly

hitting a two-lane road in

the middle of nowhere”.

Waikato Chamber of Commerce

chief executive Don

Good, writing in this issue

of Waikato Business News,

has weighed in on the stretch

of road. He says State Highway

1 south of Cambridge

is a danger to life and limb,

with the Piarere T intersection

“probably the worst junction

in the North Island”.

“There is no coherent vision

or action plan from our leaders

to alleviate the bottleneck that

is this section of our prime

highway, there are only miniscule

band aids over a gaping

wound,” he writes.

Vercoe says Piarere

marks a natural expressway

Continued on page 4

2 WAIKATO BUSINESS NEWS February/March 2021

From the editor

Kia ora. Education is an

accidental thread in

this issue of Waikato

Business News, popping up

as a significant element in two

stories about the tech sector.

New Gallagher Group

CEO Kahl Betham - just the

third person in the firm’s

83 history to have that role

- hails from Marton, where

he attended local secondary

school Rangitikei College,

followed by Manawatu Polytechnic.

The polytechnic offered

both a hands-on experiential

approach and a business

grounding as his

springboard into the workforce

- an opportunity that he

seized. Not everyone is going

to have Kahl’s obvious ability

or drive, but his story is a

reminder, if we need one, of

the value of a tertiary education

that places value on

experiential learning. It’s hard

to argue with his view that

having highly business-savvy

technical people is the way of

the tech sector’s future.

I was also given a reminder

of the immense value of education

when I interviewed

Houston Technology Group

founder Alan Chew.

Born in poverty in Malaysia,

Alan attended Waikato

University - fees-free - after

his parents scraped together

the money to send him.

Just over 40 years after

he graduated, he so greatly

“As soon as you stop innovating, and adapting,

then you lose a competitive advantage. And

as soon as you lose competitive advantage,

then you lose the option of manufacturing in

New Zealand, and it’s a death spiral

because you’ve only got price left.”

New Gallagher CEO Kahl Betham has a highly successful

formula for taking on the world. Story, page 6

values the free education he

found in New Zealand that

he is intent on giving back.

He designed the Covid tracer

app, and also sits at the Wel

Energy Trust table where he

does what he can to foster

educational opportunities for

youngsters like himself who

otherwise lack opportunity.

It’s about building rungs into

a ladder, he says. “There’s no

other way of building that ladder

so quickly.”

These days, of course,

international students are

seen as a market when it

comes to tertiary education,

with the drop in their numbers

because of Covid causing

immense problems to institutes

throughout the country.

Could Alan have attended

Waikato University paying


the sorts of fees international

students currently pay? I

didn’t put the question to

him, but it seems unlikely.

That would have been our

country’s considerable loss.

It’s debatable how free

our education is, even to

our own citizens, but Alan

Chew’s story was, to me, a

reminder of the value of a

free education not just for the

individual but for the greater

good. There is no doubt in

my mind that the current

model favours those who can

pay, which is an equity issue

for individuals, but also represents

a waste of potential

for society at large.

Ngā mihi nui

Richard Walker


“ You might liken the

candidate pool to the

housing market right

now. It is a competition,

and the best employer

will win. ”


Deidre Morris

Ph: (07) 838 1333

Mob: 027 228 8442

Email: deidre@dpmedia.co.nz


Richard Walker

Ph: (07) 838 1333

Mob: 027 814 2914

Email: richard@dpmedia.co.nz


Kelly Gillespie

Ph: (07) 838 1333

Email: kelly@dpmedia.co.nz

Graphic designer

Olivia McGovern

Ph: (07) 838 1333

Email: olivia@dpmedia.co.nz


Please contact:



Joanne Poole

Ph: (07) 838 1333

Mob: (021) 507 991

Email: joanne@dpmedia.co.nz




News releases/Photos/Letters:







“ And I couldn’t think of anything

cheaper than QR codes, you just

need a piece of A4 paper. ”

Houston Technology founder Alan Chew on

designing the Covid tracer app. Page 10

The competition is on,

writes columnist

Senga Allen

Page 8

25 Ward Street, Hamilton

PO Box 1425, Hamilton, 3240.

Ph: (07) 838 1333 | Fax: (07) 838 2807



Passionate about business? Looking for

a new challenge and the potential for

unlimited earnings?

Join our successful team of trusted advisors at ABC

Business Sales Waikato!

Import, Design, Manufacture,

Distribute Hamilton



This fabulous business has it all; significant client

database, international suppliers, state of the art

manufacturing and a distribution base in a new building.

Two Businesses in One!





One business specialises in lifestyle construction in

residential & commercial backyards, the other business is

complimentary & offers repairs, remodelling & maintenance.

If you have owned or sold a business, have strong sales skills and

experience, then you could be our ideal business broker.

ABC Business Sales has a strong presence in the Waikato and is

recognised by business owners, and professional services firms as the

‘Experts in Business Sales’.

This is an independent contractor and commission-only role and offers

unlimited earning potential for those driven by success. This is an exciting

and challenging role, you will need to be a self-starter with proven

business or sales experience, and have a wide network of contacts to get

you started.

You are required to hold a National Certificate in Real Estate (salesperson)

or be prepared to obtain one.

Act now. We’ll take you there.

Contact details: Greg Dunn - 027 293 0377


Listed for $1,439,000

Greg Dunn 027 293 0377

Import and Distribution

Hamilton - Relocatable



An established national B2B business, delivering

$200k+ EBPIDT that is performing better post-Covid


Listed for $575,000

Tony Begbie 029 200 6515

Ref 32079

Listed for $929,000

Greg Dunn 027 293 0377

Boarding Kennels & Cattery




Ref 32088

It has a large & loyal client base of over 20 years,

with up to 80 dogs and 150 cats with indoor/outdoor

kennels & runs, individual cat cubicles plus cat lounges.

Listed for $1,795,000

Graeme Finch 027 495 3413

Ref 31608

Ref 31662


Licensed REAA 2008

4 WAIKATO BUSINESS NEWS February/March 2021

Airport pumping

Hamilton Airport is

celebrating more flights

than ever before. Air New

Zealand’s latest schedule

sees flights exceeding pre-

Covid levels. The 7.35am

flight to Wellington has

returned and a new flight,

departing at 6am, has been

added. The 7.20pm return

flight from Wellington is back

and another Christchurch to

Hamilton afternoon return

flight has been added.

Originair has introduced

a new daily service from

Hamilton to Palmerston

North, Nelson and return,

and there is also a new

direct service from Hamilton

to Nelson on Friday evening.

• Kate Searancke, a

lawyer and partner at

law firm Tompkins Wake,

and Simon Craddock, a

director of Sounds Air and

Airwork Holdings, have

been appointed directors at

Waikato Regional

Airport Ltd.

DC consultation


A month-long consultation

period has opened for

Hamiltonians to give their

views on an updated

Hamilton City Council

development contributions

(DC) policy and growth

funding policy. The DC

policy sets out what portion

of the budgeted costs of

growth are paid by new

developments, as opposed

to through rates or other

funding. The growth

funding policy sets out

how council approaches

unbudgeted growth


Law firm partners

with Icehouse

Law firm Tompkins Wake

has formed a Waikato and

Bay of Plenty partnership

with The Icehouse.

Tompkins Wake will

contribute $15,000 in

scholarships for the first

year - two Owner Manager

Programme scholarships

valued at $5,000 and five

‘Taking Your Business

Forward’ scholarships of

$1,000 each.

Four lanes to Piarere:

regional plan

From page 1

endpoint, with about

50 percent of the traffic

then heading to Tauranga

and 50 percent south to

Taupō, halving the traffic

density on each route.

The Government has

agreed to build a roundabout

at the Piarere intersection of

State Highways 1 and 29,

while a possible new route

for the expressway section

already exists after it was

investigated under a previous

National Government.

The roundabout is, Vercoe

says, on the new alignment,

potentially sending

a tacit signal about

future development.

That takes a hell of

a lot of cars out of

Hamilton, removes

your congestion.

So you don't have

the same demand

for parking your car

when you get there.

And it's reliable,”

he says. “It will


Further development

of the road from Piarere to

Tauranga is also part of the

plan, with a longer timeframe.

With local body politicians

promoting the Golden

Triangle, and pressure also

from business interests, the

route is certain to receive

increased attention. A passenger

train to Tauranga

is under consideration,

but faces the hurdle of a

line that is already among

New Zealand’s busiest for

freight, with the Ruakura

inland port likely to add to

usage. A passenger train

could push more freight

onto trucks, placing a further

burden on the road link.

Meanwhile, the Hamilton-Auckland

rail passenger

train Te Huia is set to start

operating on April 6 after

delays caused by the need to

upgrade Auckland city tracks.

The 98 minute trip to

Papakura will leave Hamilton

twice each morning during

the working week, and return

twice each evening.

Each train has four carriages

with free wifi, a café

bar and capacity for 150 passengers.

The morning trips leave

the Frankton station at 5.46

and 6.28, and stop at Rotokauri

and Huntly en route.

Passengers dismount at Papakura

and then catch an Auckland

train into Britomart,

with the full trip likely to take

about two and a half hours.

The Te Huia service has a

75 percent Government subsidy

on its operating cost,

instead of the usual 50 percent.

Proponents say commuters

should arrive fresher and

will be able to work on the

train, while avoiding Auckland’s

expensive and congested


Discussion with likely

users including the Waikato

DHB, the university and

Fonterra saw the first return

trip brought earlier to help

shorten workers’ days. It

will depart from Papakura at

4.42pm with the second leaving

at 6.25pm.

Fonterra’s regional manager,

engagement, Philippa

Fourie, says the company has

conducted internal surveys

that indicate interest among

staff in using the service.

Fourie says the train

could help all three of the

company’s triple bottom

line reporting components -

healthy people, healthy environment,

healthy business

- and contribute to emissions


She says more than 200

of their staff travel regularly

between Hamilton and Auckland,

ranging from daily to

monthly, including some who

commute from Waikato.

Parking is heavily

restricted in central Auckland,

and, between that and

road closures, drivers are

likely to start early from

Hugh Vercoe says the new Te Huia commuter

train service to Auckland is just the start.

Hamilton, Fourie says.

“Whereas it's actually a nice

easy walk from Britomart,

for example, over to [head

office at] Fanshawe Street or

a quick bus ride on a rainy

day,” she says. “If people can

hop on the train, it's got great

facilities, there’s wifi, they

could be working for the time

that they're on the Waikato

leg of the journey.”

Fonterra will be encouraging

staff to use the train.

“And then over time, we

would start to see how it

grows, because we do think

that it probably would grow,

once people start to see the

service and once other things

open up. For example, at some

point in time, there might

be more express options.”

While she expects some

initial caution, she thinks

around 35 Fonterra staff

could use the train at least

once a week.

Vercoe says the new service

is just the beginning.

“What we've always said

was, we've got refurbished

carriages with a diesel train

going slowly to Auckland. It

is the start of a bigger picture.

If in 10 years, we've still got

the same diesel train slowly

going to Auckland, then I

don't think we've achieved


“We need electrification.

We need double tracking all

the way. And we need faster

timeframes, and more regular


He also wants regular

weekend trains for Waikato

people to be able to spend

the day in Auckland, and

weekend trains to bring

Aucklanders down for

day visits.

“So those are in the plan.

We're saying to Government,

these are our ideas, we need

to start putting some funding

into it.”

Vercoe is also touting the

potential benefits of extending

the trip to the Puhinui

Station, currently being

upgraded, as a connection

for Waikato people to Auckland

Airport.He further says

the tracks and potentially

trains are already available

for a hub and spoke regular

passenger service from Hamilton

to Te Awamutu, Huntly

and Morrinsville.

“That takes a hell of a

lot of cars out of Hamilton,

removes your congestion.

So you don't have the same

demand for parking your

car when you get there.

And it's reliable,” he says.

“It will happen.”

• Submissions on the draft

plan close on March 21.




Urban +

Architecture 07 839 6521 | www.pauaarchitects.co.nz



New Zealand transport sector collaboration

creates significant savings and efficiency

“This is not marginal stuff,” former Local

Government New Zealand chief executive says

of national roading sector project enabled by

world-leading Company-X software.

Collaboration in the transport

sector is making

value for money sustainable

– the ultimate goal for

funders and the community.

A series of national projects

led by the Road Efficiency

Group (REG) designed to

address the high variability in

service and costs in the national

transport network supports

savings through better asset

management and procurement


REG is a partnership of

Local Government New Zealand

(LGNZ), Waka Kotahi NZ

Transport Agency and 68 road

controlling authorities including

the Department of Conservation

and city and district councils.

Former LGNZ chief executive

Malcolm Alexander, who

stepped down from the role in

September 2020, believes REG

projects have saved the country

millions of dollars.

“This is not marginal stuff.

This is millions of dollars going

into better investment into roads,

but also freeing up capital to do

other stuff.”

Alexander also served on the

REG board and said its projects

meant councils had more money

to spend on other services like

three waters or libraries.

“It’s not just a pay-off for


Local Government New

Zealand chief executive

Malcolm Alexander.

roads, it's an infrastructure and

community pay off. I'm making

that dollar go further because

I'm using that capital a smarter


REG standardised the performance

of New Zealand roads by

creating the One Network Road

Classification (ONRC) in 2013.

The ONRC system divided New

Zealand’s roads into six categories

based on how busy they

are and whether they connect

to important destinations. The

classifications are based on traffic

volumes: the higher the volume

the more significant to the

country as a whole.

Using the ONRC, road networks

across the country can

be compared, and investment

directed where it is needed

most. As a result, New Zealanders

can get the right level

of road infrastructure where it is

needed, determined by a robust,

impartial, nationally consistent

tool designed to standardise

road performances across the

national road network and promote

economic growth.

Before the ONRC system

was developed, road controlling

authorities invested in their networks

where they thought best.

In 2015, REG asked Hamilton

Agile software development

specialist Company-X to build

the ONRC Performance Measures

Reporting Tool (ONRC

PMRT). Central and local government

import roading data

into the online tool and can easily

see their performance against

safety, amenity, cost efficiency

and other measures.

Waka Kotahi and 68 road

controlling authorities including

the Department of Conservation

and city and district councils

can see their data and how

their transport network performs

against their peer group, region

or the nation.

Asset managers across New

Zealand use the online tool

to develop business cases for

Regional Land Transport Plans.

The ONRC PMRT project

created the world leading

national roading database. As a

result of seeing a variance in the

data, REG established a framework

to measure, monitor and

report data quality across road

controlling authorities nationally.

REG then developed a

work programme to help with

data quality improvements. A

suite of 63 metrics is interrogating

the data for each road controlling

authority. Each metric

looks at data quality in terms

of accuracy, completeness, and

timeliness. Waka Kotahi Director

of Regional Relationships

Jim Harland is chair of the REG

Board. Harland described the

success of the REG projects

as based on the trust built

between Waka Kotahi and local

government, and the resulting


“In doing this work, we are

clear on performance around

different components in the network

and we are clear on the

value for money on the investment

that goes in,” Harland said.

“We've also got an understanding

of how competent the

sector is to develop capability in

their teams. Which means that

they're equipped to use the tools

that we're talking about.”

Manager Partnership Programmes

at Waka Kotahi

Andrew McKillop leads the

multiple projects within the

REG Programme.

“The whole philosophy

is about enabling people to

come and join the programme

and make a difference,”

McKillop said.

“With that, there's also

providing growth and leadership

opportunity for

members of the sector

ROAD EFFICIENCY GROUP: Manager Partnership

Programmes at Waka Kotahi Andrew McKillop with former

REG Evidence and Outcomes Group chair Dawn Inglis.

through the REG programme.

“In REG it doesn't really

matter who you are. Our big

focus is actually setting up that

environment so that people can

work with their peers, come

up with innovative ideas, and

implement those ideas.”

Former REG Evidence and

Outcomes Group chair Dawn

Inglis said the collaborative

roading sector projects had

enabled evidence-based decision

making across the whole

roading network.

“So many people in our

sector are thinking innovatively

outside of what they

have always done and are willing

to share their knowledge

and experience,” Inglis said.

“There’s a real commitment

to work together and to help if

people need it. I think the other

thing to me is leadership – within

the REG programme, we've had

some amazing leaders.”

McKillop reflected on multiple

team members who have

helped to ensure the ONRC

PMRT remains fit-for-purpose.

“Our people get involved

because there’s such a great

opportunity for national cooperation

and coordination to make

the whole system more efficient.

“We are very fortunate to

have really passionate people

who want to put in their own

time to make things happen.”



The Company-X team prides itself with experience in a wide range

of technologies and languages and loves challenging problems.



Virtual and

augmented reality

Strategy and


Digital content and

UI/UX design

6 WAIKATO BUSINESS NEWS February/March 2021

‘People focus’ key to leader’s style


Twenty-one years after Kahl Betham joined

Gallagher Group in Hamilton as a young

software engineer, he has taken the helm at

the company.

Betham is just the third

chief executive in the

Waikato company’s

83-year history, following Sir

William Gallagher and, before

him, founder Bill Gallagher Sr.

There is strength in that

continuity, with Gallagher

Group the largest privately

owned tech exporter in New

Zealand and growing strongly.

With company stalwart

Steve Tucker as executive

chair, and Sir William still

involved on the board in an

ambassadorial role, the trio

including Betham have 100

years-plus combined experience.

“That's one of the things

that Sir William says is one

of the hallmarks of a successful

private company - a strong

and enduring small number of

leaders,” Betham, 45, says.

With continuity comes a

culture that Betham has valued

from the start, when he first

met corporate services executive

Margaret Comer.

“Margaret always said, ‘Be

kind, look after each other and

then you will always be looked


“And that sort of shaped my

leadership all the way through,

making sure that we are not

only good business people

with good technical aptitude,

but we've got a real people

focus to how we behave.”

The Gallagher attitude is a

“massive” advantage, he says.

“Not only being privately

owned, but actually having

that culture of looking after

people genuinely, and feeling

like you could settle in for life.

That's really key.”

Betham shifted from his

hometown of Marton to join

Gallagher in Hamilton on the

first working day of 2000, following

the group buying out

tech company PEC where he

had not long started his career.

PEC was a firm with a

remarkably similar history to

Gallagher, starting in agricultural

machinery before getting

into electronics and then software

systems - making petrol

pumps with the world’s first

microchip before developing

its access control technology,

which in turn has helped open

up Gallagher’s now booming

security business. Betham

himself had a highly successful

spell heading the Gallagher

security division through a

period of rapid growth before

becoming deputy CE in April

2019. Early promotions had

included a business analyst

role and then roles in product


Before that, he got his

start through Manawatu Polytechnic

where he completed a

Bachelor of Applied Information

Systems that, crucially for

the young Betham choosing

his path, had both a business

and a technical component.

He undertook a six-month real

world project at PEC as a final

year student, and then gained a

job with the company.

As a tertiary student,

Betham valued the strongly

experiential element of the

degree, including having

teachers from industry bringing

their practical experiences.

“I really believe that having

highly business-savvy technical

people is the way of the

tech sector.”

The Gallagher focus on

culture that Betham first

encountered through

Margaret Comer also pays off

in its dealings around the world

where it focuses on building

relationships and “doing the

right thing”. Betham tells the

story of the CE of a big American

company who attended a

Gallagher-organised channel

partner event in the US and

spoke to them after the opening

address: “I know why my

people asked us to come,” he

told them. “Because you guys

do business the right way, the

way it's always been done,

and the way it should be. And

the way everyone's forgotten,

based on the integrity of business.”

Betham says having that

Kiwi approach helps Gallagher

Group immensely, wherever

it operates worldwide. “It

doesn't matter where we go,

Kahl Betham: “Being Kiwi is a

massive competitive advantage.”

we seem to be fairly Switzerland-like

as a country. Actually,

being Kiwi is a massive

competitive advantage.”

The result is Gallagher

provides security to some

of the world’s most critical

sites, including governments,

with a particular focus on

the Five Eyes countries. It is

certified to the highest level

of national security in Australia,

New Zealand, the US

and now Britain, with Canada

next on the list.

That's a really cool

thing you can do

when you're private;

you can take a longterm

view, you can be


The Group has performed

well in the US, which Betham

says has the largest growth

potential for both the security

and animal management divisions.

The US features in a

recruitment drive that has seen

Gallagher add about 80 staff

since October, as they double

down on investment during


It’s a lesson learned from

the GFC, when they similarly

invested heavily in the future

as larger, listed competitors

focused on the short term.

“We doubled our security

R&D at the time, and that's

what got us into this highest

level of national security. We

got a platform ahead. We got

a generation ahead,” Betham


“That's what we're choosing

to do now as well. So, what

does the next generation of all

of our agriculture and security

look like? And how might we

make that go faster? So that

we not only survive the downturn,

we come out of it better

than what we went in.

“That's a really cool thing

you can do when you're private;

you can take a long-term

view, you can be courageous.”

He makes the point that

Gallagher has been through

multiple generations of technology

in its 83 years. “As

soon as you stop innovating,

and adapting, then you lose a

competitive advantage. And

as soon as you lose competitive

advantage, then you lose

the option of manufacturing in

New Zealand, and it's a death

spiral because you've only got

price left.”

Keeping the manufacturing

in Hamilton was a conscious

decision after the GFC,

rather than shifting that part of

the operation to China as so

many others did. They thought

focusing on cost would backfire

once the Chinese middle

class developed, driving

up price. They have further

gained from the security level

they can assure overseas governments

by manufacturing in

New Zealand.

Staying put was also,

Betham says, the right

thing to do for New Zealand.

“To prove that you can be

a high-tech manufacturer with

your R&D in New Zealand

and do very, very well and beat

the world, essentially.”

Tech is New Zealand’s fastest

growing export sector, but

has a long way to go to catch

up with the gap that’s being

left by the decline of tourism

and foreign fee paying

students, he says.

“New Zealand needs the

tech sector to grow and we

need to be less reliant on primary

industries and tourism,

so we'd like to think we're a

good example that it can be

done in New Zealand. You

don't have to do your manufacturing

offshore, you can do

it all here. Provided you add

value - ridiculous value - to

your customers and you innovate

well then you can keep

doing it here.”

The Waikato is a great spot

to do just that, with Betham

citing the university and lifestyle

as key elements in the

region’s tech appeal.

Gallagher has a longstanding

association with Waikato

University, teaching a real life

case study on the MBA and

sitting on the advisory council

of the management school.

“There seems to be a really

nice culture forming around

the business and the educational

community of wanting

to do it as a team.

“It's really interesting to see

how we can have this really

tight-knit connection between

industry and education to

create this next generation of

business-savvy tech people.”


There’s no shortage of great ideas in New Zealand.

But for an innovative bunch, we’re not the best at

realising the full potential of our innovations, particularly

when exporting them.

At James & Wells, we can identify your competitive

edge, offer business strategies for specific markets and

help you own and leverage your intellectual property to

ensure no one steals the fruit of your labour.

www.jaws.co.nz | +64 7 957 5660



Feast offers flavour-filled Easter

Feast Waikato is living up to its name

with a five-day event over Easter as the

organisation behind it benefits from a

funding boost.

Waikato Food Inc,

which also organises

other high-profile

events including the Melt

Challenge and Matariki Challenge,

has secured $40,000

from Hamilton City Council.

With Wel Energy also providing

an impact grant, and

private backing, the organisation

has been able to employ a

full time staff member, special

projects and events manager

Julia Clarke.

Driving force Vicki

Ravlich-Horan says they

started on the back foot

Vicki Ravlich-Horan says Waikato Food

Inc is about building pride in the region.

when it came to Feast, after

having to cancel last year

because of Covid, but the

programme features some

high-profile chefs and a full

lineup of drawcard events

through Easter.

The programme runs from

April 1-5 ushered in by the

CBD Events Progressive Dinner

on March 31. It includes the

return of top chef Ben Bayly to

his hometown Te Awamutu, a

Taste Asian Flavours walking

tour in central Hamilton and

a night with Emma Galloway

at Punnet, among 27 events

also featuring the Donovans

Chocolate Challenge.

“It's a really good variety,

and that's the key,” says

Ravlich-Horan. “It's got to be.

There's some expensive dinners

and lunches, but there's

amazing experiences and

there's free stuff.”

With Feast held in the first

weekend of April, that puts

it in Easter this year, which

has the benefit of spreading

it over several days, meaning

its events are less likely to be

competing with each other.

Long term, the organisers

want Feast to become a weeklong


But the Easter timing

comes with the challenge of

Waikato people heading away

for the long weekend.

Ravlich-Horan says Feast

gives Waikato Food Inc the

opportunity to change perceptions.

“What we're about

is celebrating what's here, and

the essence of what Waikato

Food Inc is about is building

pride in our region.

“So isn't this a good opportunity

to do that? Say, no, stay

here for Easter and have an

amazing time.”

As well as its events,

Waikato Food Inc is working

on a mental health programme

for the industry, and is also

hoping to assist a group of producers

to attend the Great NZ

Food Show at Claudelands in

May, and potentially take them

to Fieldays and the Auckland

Food Show next year.

Ravlich-Horan makes the

point that the Waikato produces

more variety of food

than any other New Zealand

region, helped by the fact there

are still decent blocks of productive

land and lots of intergenerational


“I think they’re kind of the

backbone of what the Waikato

is about. We’re here because

we love it. We don’t shout it

from the rooftops,” she says.

“We’ve just got to be a bit

more outward looking.”

When it comes to hospo,

she is positive about the

Waikato restaurant and cafe

scene, where the market is

mostly locals.

“This whole economic

doom and gloom that we have

all been told to expect hasn't

really shown up.”

She says the biggest challenge

for Waikato, exacerbated

in the last couple of years, is

getting quality staff, both

chefs and front of house.

“When the labour laws

changed, the immigration

laws changed, it made it

really hard to get some


She says with a more

cohesive food story and

great reputation, the region

should be pitching to Auckland

chefs the benefits of

shifting to the Waikato.

It's a really good

variety, and that's

the key. It's got to

be. There's some

expensive dinners

and lunches, but

there's amazing

experiences and

there's free stuff.”

“They could be mortgage-free,

20 minutes to get

their kids to school, they can

live the lifestyle they want,

and still be in an amazing


“That food scene is

what builds community and

excitement. It builds a feeling

like you live in a town

that's got stuff going on.”

New chair for

women’s fund

The Waikato Women’s Fund-

Te Ira Waahine o Waikato

has a new chairperson after

Rachel Afeaki-Taumoepeau

was unanimously elected

at its committee’s first

meeting for 2021. Afeaki-

Taumoepeau, a Tongan

New Zealander, Ngati Awa,

has more than 15 years of

governance experience.



The latest Infometrics

Quarterly Economic

Monitor shows regional

economic activity in the

December quarter continued

to improve. “Regional

economies are pressing

ahead, with rising job

numbers, robust spending

activity, and higher building

levels all helping to accelerate

economic momentum” says

Infometrics Senior Economist

and Director Brad Olsen. He

says, however, the loss of

international tourism

was being keenly felt in

some areas.

Brad Olsen

Student gains highest mark in the world

Joanna Li has been ranked top student

in the world by achieving a mark of 99%

in her International General Certificate of

Secondary Education (IGCSE) Chemistry

examination with 99%.

Joanna Li with teacher Ms Jane Spenceley

This incredible achievement

is a first for a student

at St Paul’s Collegiate


IGCSE is a two-year programme

leading to externally

set and marked examinations

from the University of Cambridge.

Any student who takes

an IGCSE subject, gains a

qualification that is recognised



achievement is

testament to her

superior knowledge

and diligence, and to

the outstanding skill

and dedication of

her teacher, Ms Jane


St Paul’s offers students

the opportunity to complete

dual qualifications - NCEA

and Cambridge International

Examinations - depending on

students’ academic ability and

their career prerequisites.

“The significance of

achieving the highest subject

honour in an examination sat

around the world cannot be

overstated. Joanna’s achievement

is testament to her superior

knowledge and diligence,

and to the outstanding skill and

dedication of her teacher, Ms

Jane Spenceley,” says Jason

McGrath, teacher in charge

of Cambridge Examinations

at St Paul’s. In addition to

her Chemistry result, Joanna

gained an impressive 97.5%

average across all her Cambridge


Other St Paul’s students

who chose the Cambridge programme

in 2020 achieved an

impressive 97% overall pass


A record 28% of the grades

were higher than 90%, and

51% of all grades were higher

than 80%.

St Paul’s Collegiate School

is holding an Open Day on

Saturday 13 March at 2pm. All

welcome. Register at stpauls.


- Supplied Copy

8 WAIKATO BUSINESS NEWS February/March 2021



Latest CBD retail occupancy survey – reading

between the lines

Hamilton’s resilience to Covid-19

is highlighted in the city’s latest

occupancy survey.

The Hamilton CBD Retail Occupancy

Survey completed jointly between NAI

Harcourts and CBRE Research covers the

impact of Covid-19 from June to December

2020. The retail vacancy rate increase

of only 0.8 percent (from 7.5 percent to

8.3 percent) shows Hamilton’s resilience

in comparison to other large cities in New


Reading between the lines, what really


New vacant sites

- While Niche beauty therapy vacated

their Victoria Street site, they relocated

to a vacant site in Barton Street.

- Forsyth Barr vacated their Victoria

Street site to take a larger vacant tenancy

at the ANZ Centre in Grantham


- School Kit vacated their site at The

Riverbanks to take a larger office

premises in Garden Place.

- Flight Centre vacated their site on

the corner of Ward Street and Worley

Place as a result of a national rationalisation.

- The Hood vacated their Alexandra

Street site as part of the group’s

restructure to focus on their other core


New tenants that were not put off by


- The Grumpy Baker took up a tenancy

at 591 Victoria Street. A third generation

baker who through Covid decided

it was time to go out alone (if you haven’t

been there, go! – the Black Forest

cake and selection of pies, real cream

donuts and hand crafted breads will

not disappoint).

- The Chemist Warehouse committed

to a central city site at Centre Place,

fronting Ward Street.

- Sisterfields eatery opened below

Ramada Hotel on the corner of

Victoria and Collingwood Streets.

- Cream Eatery committed to Panama

Square on the corner of Garden Place

and Worley Place.

- Tudo Bem Brazilian BBQ opened

in Hood Street, as did other retailers

such as Best Beds, The Cave and Zipp

Clothing & Alterations, all in Victoria


Why do I believe retail has been so

resilient in the Hamilton CBD?

- We are not reliant on large numbers

of government and large corporate

occupiers, as is the case in central

Wellington and Auckland. Those were

the tenants that remained working

from home for much longer and were

slower to respond to getting back into

the office and supporting local businesses.

- Hamilton and the majority of people

understand the importance of shopping

local and its flow-on effects

within their community.

- The majority of our retailers are owner-operated

businesses, who are passionate

and innovative people.

- Supply chain issues meant that many

appeared to revert increasingly

to bricks and mortar shopping, as

opposed to taking the risk of uncertainty

with shopping online.

Retail spending soared in the Hamilton

CBD during October – December 2020,

Mike Neale - Managing Director,

NAI Harcourts Hamilton.

The Grumpy Baker

reaching $182m, according to Vanessa

Williams, General Manager of Hamilton

Central Business Association. While

unsurprisingly overall figures for the

year was down, the CBD experienced

records sale figures during this 3 month

period. “Its been encouraging to talk to

local retailers such as Texas Radio, Trek

n Travel and Harper Inc to hear how

strongly their sales have rebounded after

lockdown – having a strong local presence

through active marketing and an

online presence has obviously been a key

part of this success”.

Surveys Conclusion & Outlook

The end of 2020 showed that while Covid

has had an impact on Hamilton’s CBD

retail market, there has been remarkable

resilience for what is globally a challenging

and fast evolving sector.

While a handful of occupiers have

departed space due to the pandemic, others

have expanded or entered for the first


There has been a newfound popularity

for Tertiary and Secondary grade retail,

which by definition were previously less

appealing to tenants. Positive net absorption

in each of these grades show that

cost conscious retailers are trading off

visibility and access to customers with

rent obligations, a phenomenon which

is broadening the current desirability of

retail locations across the CBD.

The types of retailers that have taken new

space in the second half of 2020 emulate

the Hamilton of the future. New occupiers

such as diverse eateries and services

for the local population are making the

CBD a niche retail destination, that is

walkable and vibrant. Intensified housing

and apartments development is bringing

customers into proximity which will support

new businesses going forward.

For a full copy of the report, go to:


NAI Harcourts Hamilton

Monarch Commercial Ltd MREINZ Licensed

Agent REAA 2008

Cnr Victoria & London Streets, HAMILTON

07 850 5252 | hamilton@naiharcourts.co.nz



The competition is on!

Yes, there is a talent shortage.

Yes, there are new

jobs coming out every

day. Yes, the job market appears

to be heating up after Covid. Yes,

there are lots of people looking

for work right now. So why is

it so hard to match opportunity

with people now?

It appears the overall employment

market is just a wee bit

fickle at the beginning of 2021.

This is driven by several factors

in my opinion. Firstly, great talent

is typically staying put. People

are still hunkering down after

Covid and there is a real sense of

loyalty to their current employer.

The motivation to move into a

new role is lower than it’s been

in a long time. On the other

hand, employers are creating

new jobs or trying to fill vacancies,

expecting talent to come

flocking without a strong value

proposition. “I’ve got a job to fill

– find me a superstar.” Yes, of

course we can do that – but what

used to take 4-6 weeks is taking

more like 8-12 weeks. Candidate

feedback that has been prevalent

throughout this year and at the

end of last year is “why would I

want to change jobs, why would

I want to work for Employer

X?”. And herein lies the dichotomy

of recruitment.

So, if you’re an employer

or business owner who is really

struggling to find great talent,

perhaps the first thing to do is

to take a long hard look at why

your employees work for you.

What do you offer that others

don’t? How do you value your

awesome team? What opportunities

do they get to develop in

your business? How much flexibility

is there in how people do

their work? If you’ve identified a

long list of cool things that people

get or can do while they work

for you – then sing that from the

rooftops! Now is not the time to

be shy or modest about how you

look after your employees. You

must stand out from others and

catch the attention of candidates.

Also, believe me, candidates

are very good at research these

days. Recruitment works both

ways – candidates do a lot of

due diligence about who they

are potentially going to work for.

There is so much available in the

public domain about you and

your business. If you have a reputation

in the marketplace (good

or bad), candidates will find that

out. The Waikato is a mighty

small place when it comes to

who knows who! How does

your website represent you? Do

your employees act as your best

testimonials? If I googled your

business, what would it say?

Lastly, as the competition for

talent heats up, we also know

that we are entering the period of

“multiple job offers”. Yes, great

candidates are receiving not one,

not two, but often multiple job

offers. You might liken the candidate

pool to the housing market

right now. It is a competition,

and the best employer will win.

Now is the time to take stock of

your employer brand and what

you and your business can offer

your existing team (retention is

still a very important thing!) and

the new ones that you’d like to


Thanks for the reminder

If you follow this column

you’ll know I’m all about

sharing practical PR tips

and advice you can use in your

organisation. This month, I’m

sharing four unrelated lessons

my team’s client projects have

reminded me about as we kicked

off 2021.

Communicate to Staff First

We’ve had a few clients making

significant changes to their businesses

at the start of the year,

including a CEO suddenly stepping

down and an acquisition

taking place. Remember, that

these sorts of changes in your

organisation will cause anxiety

among the team when not handled


The golden rule is you don’t

want staff finding out about big

news from an external source.

You want them to hear it from

you first. Doing so shows you

value them above all others.

So, when big news is coming

up, take the time to plan when

the announcement will happen

to all your audiences, but ensure

you build in the time to talk to all

your teams as top priority.

Leading is Better than Following

Have you noticed how the

media cycle works around major

issues? There’s usually a trigger

– maybe the release of a research

report, for instance – that is the

first news story on a topic. But

then that subject can be covered



Managing Director, Everest – All about people TM




Heather Claycomb is director of HMC Communications, a

Hamilton-based, award-winning public relations agencys.

from several different angles by

several journalists and media

outlets for days. Think about topics

like the housing crisis, child

poverty, property prices, Covid-

19 community outbreak and so


As you see a topic emerge,

you might find yourself with an

opinion that you’d like to get a

journalist to cover. It’s important

to remember that media don’t

want to cover ‘same, same’. In

these situations, you need a really

unique angle to get picked up.

However, an even better strategy

is to ‘lead’ the news – start

the public conversation – rather

than follow on the back of others.

Doing so gives you the opportunity

to show your leadership in

the space.

Plan for the Worst

We helped a client last month

prepare for a worst-case scenario.

Something is happening

in the business that could cause

some reputational damage if and

when it becomes public. Knock

on wood – the situation hasn’t

eventuated yet, but they are

sleeping better because they’ve

got a plan in place.

‘Issues’ can become crises

really quickly when they break

suddenly and you are caught on

the back foot not knowing what

to say or do. Think of potential

issues and crisis like you would

your risk register. What is orange

or red in your business at the

moment? You might have an

operational plan if they end up

happening. But what is your

communications plan?

I guarantee if you think

the situation through now and

develop your messaging and

response strategy you, too, will

sleep better at night knowing

you’ve got a plan ready to go.

Media Release = Interview

The main purpose of a media

release is to get stories in front of

your target audience about things

that are happening in your business.

However, distribution of

that media release to journalists

is just the beginning of the process.

The whole point of a media

release is to stimulate interviews.

And that’s a great thing – you

get the chance to expand on key

points, put a different angle on

the topic or bring out another part

of the story you didn’t include in

your main release.

This is why it’s important that

the spokesperson quoted in your

story is around to take phone

calls and ready to answer the

phone and call journalists back

quickly. If you’re the spokesperson,

it is also important you are

comfortable answering tricky

questions that might be thrown

your way, so think about the

potential Q&As that could arise

and practise your answers before

the media release goes out.

Hopefully these four lessons

are things you can incorporate

into your communications

approach this year.



Much-needed makeover

for Pacific churches

Pacific communities in Hamilton are feeling the benefit as four of

their churches are renovated thanks to government funding and the

enthusiastic involvement of a city-based recruitment firm.

Renovations are well

underway at the first

two churches, with $1.6

million in Provincial Growth

Fund money providing a boost

for communities who could not

otherwise afford the long-overdue


The project has drawn on

Pacific and Māori-owned businesses,

in a social procurement

process also aimed at assisting

those who lost jobs because of


Alignz Recruitment had

two weeks to pull together an

application in June last year

after being approached at short

notice by an adviser from the

Ministry for Pacific Peoples.

Alignz is a Samoan family-owned

business and Felila

Asiata’ Feausi, who heads

recruitment, says they saw

it as a great opportunity to

help, knowing that a lot of the

churches haven’t been renovated

for decades and can be

uncomfortably cold in winter

and hot in summer.

They quickly organised

a meeting with church leaders,

which led to a list of four


“We spoke to all the church

leaders and they were really

interested and really excited.

And so we decided to go as a

cluster and put in an application,”

Asiata’ Feausi says.

They discussed with each

church what their wishlist was,

then quickly engaged with as

many small to medium Pacific

and Māori businesses as they

could, and discovered a willingness

on their part to get


“They wanted to help their

communities. And so they were

willing to do whatever they

needed to get it going and to get

the quotes in front of us as soon

as possible.”

They wanted

to help their


And so they were

willing to do

whatever they

needed to get it

going and to get

the quotes in front

of us as soon as


Within about 10 days they

were ready to call another meeting

with the church members,

before submitting an application

on July 8.

“So it was pretty intense. But

the great thing about it was that

everyone wanted to work with

us,” says Asiata’ Feausi, who at

the time had just returned from

13 years in Australia.

Meta Tyrell, Co-Director

of Alignz Recruitment, says it

Alignz Recruitment’s Meta Tyrell and Felila Asiata’ Feausi.

helped that Felila, who is project

managing the scheme, had

grown up in the Waikato so she

and her family were known to

the church communities.

Tyrell also says the timing

was good for small businesses

concerned at work drying up

because of Covid, giving them

the assurance of a pipeline if the

funding came through.

In September they were

told the application was provisionally

approved, and the

funds were finally released in


The project is being staged

to provide longevity for contractors,

with about 20 to 30

working on the sites at any one

time. Alignz is helping recruit

unemployed people, either

those with experience or those

with the desire to work in the

role, and ensuring they are suitable

and ready.

So far, the Samoan Methodist

Church in Higgins Road is

about 95 percent complete, following

interior painting, flooring

of the church vestry and

offices, replacement of unsafe

bifold doors, and replacement

of its fence.

Second to get underway,

the Congregational Christian

Church of Samoa in Greenwood

Street is 40 percent complete.

It is getting its interior

completely repainted, and the

chapel, offices, kitchens and

bathrooms refloored, while also

having a commercial kitchen

installed and roofing made

watertight, along with some

concreting and asphalting work.

They will be followed by the

Westside Presbyterian Church,

and the Wesleyan Church of

Tonga, with the project due to

finish around the end of July.

At the Congregational

Church, Straight Paint foreman

Sio Malaga estimates they have

about four more weeks’ painting

to go, and says it’s good to

be doing work for the churches.

In at least one case, an

electrician is installing muchneeded

air conditioning units at

his own church.

Meta makes the point that

more than 300 people are getting

the benefit from the first

two churches alone, and that in

turn helps their families.

“The church is their village,”

she says. “Anybody new that

comes into Hamilton, they'll

find the church first, to join that


Felila says the ministers

and congregations are

loving the changes. “With

our second church, having

their whole church, the

chapel painted, revarnished

after more than 20 years, it's

just overwhelming.”



Puatala, formerly Alignz

Training, is helping organise

a STEM-Hub event at

Claudelands for 250 senior students

from low-decile Waikato

schools, aimed at igniting

interest in science and maths.

The focus is on Māori, Pacific

and female students, who will

get the chance to engage with

Waikato engineering industry

experts and role models and

experience a “hands-on activity”

at the event, co-organised

with Kudos, and to be held on

March 31 and April 1.

Experience care as it

should be, experience

the Braemar way.

Braemar Hospital is one of the largest

private surgical hospitals in New Zealand,

and it’s here in Hamilton.

ABOVE: Straight Paint staff, from left, Bailee Waraki, Tyrone Pauro

and foreman Sio Malaga, have about four more weeks of painting

and revarnishing at the Congregational Christian Church of Samoa

after earlier completing the Samoan Methodist Church.

With more than 100 world class specialists,

10 state-of-the-art operating rooms, 84 beds

including 32 private rooms, at Braemar

you’ll receive the highest level of care.

Choose the very best.

Choose Braemar.


10 WAIKATO BUSINESS NEWS February/March 2021

State Highway One

- Cambridge to Tirau

It is patently obvious to anyone travelling south of

Cambridge that State Highway One is a catastrophe and

a danger to life and limb. Accidents abound at all the


Alan Chew: “You focus on the things that you can

make a difference to. And when you do that, you

need to do it very well.”

Heading south from the Expressway

you meet Hydro Rd where if

you turn off right across the oncoming

northbound traffic to go over the

Karapiro Dam you have following traffic

used to travelling at 110km/hr and you

are stationary. It is a nightmare.

Just past Hydro Rd is Karapiro Road

where you turn off to the left to go to Hobbiton

and the big Mobil service station.

When truck and trailer units are turning

right out of there to go north with a big load

of rubble from the quarry, they are big, slow

and an accident waiting to smash.

Further on is Gorton Road where

again you have to turn right across the

north bound traffic. A bit further on and

you pass Fergusson Gully road on your

left, close to where a tanker travelling

north rolled last month.

Then you slow right down and hit the

30km/hr roadworks section with road

cones and wire centre barriers before you

get to Kennedy Road opposite Beck’s

Nurseries where I observed the aftermath

of an horrendous crash recently. A mangled

van came off a very bad second to

a big truck and trailer rig. Sadly, our Police

and Ambulance services know this

stretch of road all too well.

Further on is the notorious Piarere

T-junction where you can swerve left to

Tauranga or travel onto Tirau. It is probably

the worst junction in the North Island.

Accidents and fatalities abound in

its vicinity. Traffic from Tauranga wanting

to turn north onto State Highway One

is invariably banked up past the hall.

The split at Piarere reduces the southbound

traffic volume a bit until you get

to Tirau. Even during the week traffic is

heavy through the town. On the weekend

you need the patience of a saint as

you try to navigate the congestion in Tirau

itself before you turn off to Rotorua

or continue on State Highway One to

Tokoroa and Taupo.

There is no coherent vision or action

plan from our leaders to alleviate the bottleneck

that is this section of our prime

highway, there are only miniscule band

aids over a gaping wound. No-one can be

proud of the mayhem that has been created.

Everyone who travels on this section

By Don Good, Waikato Chamber

of Commerce executive director

wants to have shares in road cones makers’

business, but despite the best efforts

of the local contractors, the temporary

plan is not working.

You have to feel for the people at

NZTA who know what a proper solution

looks like. They had a clear greenfield

plan, but political horse-trading stopped

it. They are trying hard to make a silk

purse out of a sow’s ear with their improvements

but are severely constrained

by Central Government lack of vision

and action.

The Greens stopped the continuation

of the Expressway on ideological

grounds, and it has become a cluster

bomb of mealy mouthed PR spin and

Ministerial meddling. It is one of the

worst legacies of the Labour, NZ First,

Greens coalition. Overseen by Twyford

and Genter, the result is a rotten mix that

the travelling public has to endure. For

the public there are no winners, only


Poor political decision making is ruining

for ever those lives caught up in an

accident, when it is avoidable, and the

solution is clear.

If you are driving south of Cambridge

take care. We hope that one day

our Parliamentarians extend that oh-sosafe,

green-fields, Waikato Expressway a

long, long way.

Tech trailblazer giving

back to Waikato

The Waikato man who designed the Covid tracer app is adapting

the technology to help automate medical centres’ reception areas,

while marking a significant milestone in the IT sector.

It is 35 years since Alan

Chew founded Houston

Technology Group, a notable

record in a sector that has

experienced successive waves

of change. He is now also

heavily involved in philanthropy,

building on his personal

experience of education

as a pathway out of poverty.

Chew’s is a remarkable

journey. Born to illiterate parents

in Malaysia, he gained

a Bachelor of Management

Studies with Honours at

Waikato University, worked as

an accountant, went on to start

Houston Technology and now,

grateful for his free New Zealand

education, devotes time

and energy to giving back. That

sense of gratitude also saw him

wanting to contribute when

New Zealand went into Covid

lockdown, by drawing on his

three decades-plus experience

in the IT sector. He knew, from

previous study, that contact

tracing would be an important

tool, and also knew the solution

would need to be simple

and affordable.

“And I couldn't think of

anything cheaper than QR

codes, you just need a piece of

A4 paper.”

Similarly, he says, there is

nothing more ubiquitous than

a mobile phone. He designed

an app, got colleagues to build

a prototype, tested it and it

worked. He sent it to the Ministry

of Health and then had a

six-week wait before getting

his first reply. “I was very

anxious in those six weeks,

because I knew that it would

work. But the rest is history.”

He is charitable about the

delay. “They are very big and

I suppose, at that time, at the

beginning of the lockdown,

they were just totally overwhelmed.”

Chew has gifted the copyright

to the Ministry,

and now is turning his

attention to a similar QR-based

system in reception areas at

medical centres.

Here he is able to build on

earlier experience; in 1992, he

launched a patient management

system called Houston

Medical, which he says grew

quickly to become number two

in the country and is still in use

today. Houston Technology

had until then been a hardware

firm, getting its start by assembling

computers. Chew was

concerned at how easy it was

for newcomers to gain entry to

the hardware market. Essentially,

he reasoned, if he could

do it, having never studied

computing at university, then

anybody could. So he went

into software to diversify.

He then sold Houston

Medical in the late 90s, after

discovering hardware and

software computer specialists

are two very different types of

people. “Their DNA is so different

it's unbelievable. I had

to keep negotiating between

them, keep mediating between

them; not that they were fighting,

but the ways they were

thinking were very opposed.”

But developing the patient

management system gave

him an understanding of the

needs of the primary health

sector, and that in turn gives

him something of a head start

when it comes to automating

the patient experience at medical

centres. Also helping him

is his understanding of disruptive

technologies, including


“Because I stuck my neck

out and I learned that, I've

now got an advantage, and I

want my clients to have that


He cites several problems

medical centres face, including

costly administration, queues

and the need to keep contact

details up to date.

The app addresses them,

wth the capacity to automatically

and securely update

details, scan a QR code to

let the doctor know you are

there and pay via mobile

phone on the way out. Chew

envisages a waiting area with

kiosks similar to those for

self check-in at an airport,

in a paperless process with

digitised forms that eliminate

the need for separate inputting.

He is also working on AI

cost-saving solutions for medical

centres, including a system

for accurate recording of

ACC information.


The first ever hard drive

(instead of floppy drive)

Alan Chew sold. It had a

capacity of 10Mb. Next to

the drive is a much larger

capacity drive with a

smaller footprint in the year

circa 2000 with a capacity

about 10,000 greater.



I am very, very

focused on helping

all businesses

to be efficient

because I think

inefficiency is an

unnecessary tax

on everybody.

Alan Chew does all

this despite gaining

a degree that had little

to do with computers. He

graduated from Waikato University

in 1979, and served a

four-year stint as an accountant

with the NZ Co-op Dairy

Company, followed by a spell

with Fletcher Challenge.

During that time he bought

his first home computer

and became fascinated by

the possibilities.

“And so, on the first

of March 1986, I started

the business.”

Houston Technology

(early advertisements riffed

on “Houston, we have a

problem”) was started with

two BMS graduates and one

arts graduate in a move that

Chew says was either brave

or foolish, given how little

he knew about computing.

“Looking back, I wouldn’t

do it again like that. But I

could not wait.”

That never-stand-still attitude,

which marks out his

working life, may derive in

part from his childhood in

Malaysia. The son of illiterate

parents, he was born into

a village of squatters who had

moved into a coconut plantation

after the owner left

because the trees were ageing.

He says his own father had

LEFT: Houston Technology Group in 1986 with two of its

original employees Wendy Oliver and David Fraser with

an original Houston computer, which had a 360Kb floppy

drive. The tablet that Alan Chew uses today has a 1Tb

drive with nearly 3 million times more capacity.

arrived there via a circuitous

route from Canton in south

China, now known as Guangdong,

which was wracked by

famines. In his father’s case,

that saw him forced to leave

the family when he was 12 in

order for his own mother and

brothers to survive.

Chew’s father became a

shepherd for a while, heading

at every opportunity to the

nearby school to peer through

the windows and learn what

he could, before making his

way to Hong Kong where he

picked up carpentry and construction

work, then to Singapore,

then finally arriving

penniless in Malaysia.

The village in Kuala Lumpur

was perilous, Chew says,

with the ageing trees liable to

be sent crashing to the ground

during a storm.

“But as a child, I don’t

ever remember ever worrying

about it. My parents didn’t

didn’t worry about it. I look

back, and I think it’s because

you don’t worry about things

you can’t change. That has

helped me in my journey in

life, too, that you focus on

the things that you can make

a difference to. And when

you do that, you need to do

it very well.”

His family became rich

by village standards after his

father picked up a contract

to build a service station for

Americans arriving to invest

in the country.

The blueprints he had

to work from presented a

challenge given he couldn’t

read a word of English; fortunately,

the young Alan, then

about 10 and attending an

English language school, was

able to assist. “Some of those

words, even today I look

back, they’re not easy words.”

Between his father’s construction

skills and the children’s

English skills, they

forged a strong team, with

repeat business seeing his

father building many more

service stations.

Being rich by village

standards was a relative

thing; they had the only car,

a 10-year-old Morris Minor,

and the only telephone. “Telephones

were not allowed in

squatter land. But in Malaysia,

if you’ve got the money,

you can buy your way into


His parents also placed

a high value on education,

scraping together enough

money to get Alan, his brother

and his sister through school

and on to university, with all

three going on to have successful

business careers.

That background has

motivated Chew to support

others born in similar circumstances,

and sees him active

in the philanthropic sector

as a trustee with Wel Energy

Trust, following a stint with

Trust Waikato.

Based on his own experience,

he brings a strong focus

on education.

“Sitting on Trust Waikato,

sitting on Wel Energy and

living in New Zealand, I have

the question in my mind:

how can people move out of

poverty into something else?

And the answer is as simple

as education.”

It’s about building rungs

into a ladder, he says. “There’s

no other way of building that

ladder so quickly.”

When it comes to his

business, Chew,

ever mindful of

the headwinds for hardware

companies, set up Houston

Productivity about eight years

ago, after realising many of

his clients were only scratching

the surface of the power

of the computer.

He gives the colourful

analogy of an aeroplane, with

Houston intent on providing

the equivalent of pilot training,

a compass and a map - for

a fighter jet, not just a passenger


“We want to fly faster further,

because people use computers

for business, and businesses

are competing against

one another all the time. I

want my clients to have a

competitive advantage.”

It’s about making datadriven

decisions. He gives the

example of a facilities management

firm servicing air

conditioning and heating in

large organisations.

The competitive advantage

lies in using sensors and

the Internet of Things to give

advance notice of likely unit

failure, and therefore provide

a fix - with a considerable

saving to the customer.

“I am very, very focused

on helping all businesses to

be efficient because I think

inefficiency is an unnecessary

tax on everybody.”

Commercial Property

Management & Valuations

At Bayleys, we believe relationships are what businesses are built on and how they succeed.

We understand that to maximise the return on your property you need:

Professional property management

Expert valuation advice

A business partner that understands your views and goals

Mike Gascoigne

Branch Manager

P 07 834 6690 M 027 430 8311


Curtis Bones

Senior Commercial Property Manager

P 07 834 3826 M 027 231 3401


James Harvey

Commercial Facilities Manager

P 07 839 0700 M 027 425 4231


Matt Straka

Registered Valuer

P 07 834 3232 M 021 112 4778



Residential / Commercial / Rural / Property Services

12 WAIKATO BUSINESS NEWS February/March 2021


People and Culture

vs Human Resources

Back in the ’80s (ahem…I’m showing my age), there was a

business function called Personnel Management. In the ’90s it

changed to Human Resources and more latterly we talk about

People and Culture or People and Capability. Why the change

and what does it mean?

The development of

People and Culture is

a somewhat new idea.

People and Culture is a more

progressive approach to managing

people – it is more holistic

and people focused, and not

so policy based.

A People and Culture

centered approach in business

creates a positive work

environment that directly

benefits the business. If we

go back to the ’90s the term

Human Resources did create

some wrinkles – people are

people, not resources to be

used. Human Resources had

much more of a compliance

focus to it. It doesn’t really resonate

with what we’re all trying

to achieve in business. A

positive and productive work

environment! People who are

treated like people, as opposed

to “resources” are much happier.

If we then push a little

further into a positive work

environment, this is where the

concept of culture fits in nicely.

People and

Culture is a more


approach to

managing people

– it is more

holistic and people

focused, and not

so policy based.

Culture is the unseen way

that things work in a business

or organisation. To achieve a

healthy and productive culture

you must be incredibly intentional

about creating the culture

you want.

If you’re not focused on it

- then the culture you end up

with by default is likely to be

one you don’t actually want!!

This is where People and

Culture as a discipline comes

in. Don’t get me wrong – we

all need structure, standards

and agreed behaviours, but

once we focus on the strategy

of people and culture, we can

have a meaningful impact on

people’s lives by giving them

a work environment where

they can be themselves and

thrive! Who wouldn’t want

that in business?

Senga Allen,

Everest – All about people




New requirements

for employment


A recent ruling by the Security Authority, a division

of the Ministry of Justice, has confirmed that only

licensed Private Investigators and Lawyers with a

current practicing certificate, and applicable training,

can undertake independent workplace investigations.

Should you require an independent investigation into

Bullying and Harassment, any form of workplace

abuse or breach of company policy and procedures,

feel free to call Russell directly.

Russell Drake - Licensed Private Investigator

Russell Drake (pictured) is a Licensed Private Investigator

and Member of the Association of Workplace Investigators.

Call the RDC Team if you have a situation you want to discuss.

Contact us

RDC 07 838 0018 or email info@russelldrakeconsulting.co.nz

Fegans Recruitment 07 823 0105 or email office@fegan.co.nz


Don’t lose top

candidates at

the last hurdle

It can be quite challenging (not to mention

time-consuming and costly) going through

the recruiting process, only to lose top

candidates at the last hurdle.

Your recruitment

asset in Waikato.

Here are a few of the

common stumbling

blocks that can often

falter a recruitment process.

First up, be really clear from

the start with the job description.

Take the time to define

what you want to achieve by

recruiting for the role before

any actual recruitment begins.

If the job description changes

with added tasks or qualification

requirements during the

recruitment process, it will

instil a lack of trust and confusion.

If a candidate loses trust,

they’ll also lose interest and

move on.

Next, know your market.

If the salary for the role

you’re recruiting for is lower

than other companies in your

industry and location, then top

candidates will look for work

elsewhere – they will know

their worth.

Do your research. Utilise

online salary surveys, have

the position sized by a remuneration

specialist or give the

Asset Recruitment team a call

to gauge current market rates.

Decide upon a salary range

upfront, pay fairly and stick

to the expectation.

Keep up the communication.

If you do not keep up

communication during the

recruitment process it can

cause problems. In many

cases, top candidates will

have an outstanding work

ethic, and exceptional follow

up practices themselves.

If they don’t hear from

you (or even worse if

they’ve tried to contact you

and heard nothing) they

won’t stay around, no doubt

there will already be another

opportunity knocking on

their door.

Lastly, if your recruitment

process requires multiple

tasks, meetings, and

interviews it’s important to

outline this to your candidate

and to stick to a communicated


You may want to test

them beforehand to see if

they know how to perform

a job function; you may ask

them to provide an example

work product; it’s not

uncommon to have video

Judy Davison

interviews with different managers;

you may even perform

psychometric testing, followed

by a final meeting with the team.

While it’s important to follow

a thorough and robust process,

if it takes too much time

and is unnecessarily drawn out,

it could dishearten your candidate

and they may move on.

In the current recruitment

market top candidates will not

be on the market long, so giving

your recruitment process

a quick WOF to streamline

will help you to secure the top


If you would like to have

a chat about your upcoming

recruitment needs, a discussion

around current market rates,

or help with reviewing your

recruitment process get in touch

with our team.

Judy Davison is an Executive

Recruitment Specialist at Asset

Recruitment, Waikato’s leading

recruitment company for temporary,

permanent, executive and

industrial recruitment.

Locally owned and operated, Asset Recruitment

has been established for more than 30 years.

We’re specialists in temporary, permanent,

executive and industrial recruitment.

We align great candidates with great opportunities;

‘positioning excellence’ throughout Waikato. So, if you’re

currently looking to hire or would like to discuss your career

opportunities, get in touch with our team.

07 839 3685 | www.assetrec.co.nz









14 WAIKATO BUSINESS NEWS February/March 2021

Boosting your business immune system



Aaron Steele is a PwC Director based in the Waikato office.

Email: aaron.e.steele@pwc.com

Building and sustaining a resilient

business is a commercial imperative.

Your business immune

system is what protects

your business from

illness - if it’s in good shape

and something strikes, you are

ready to respond.

Organisations that have a

developed immune system are

more capable of tackling challenges,

such as Covid-19, and

bounce back more quickly.

These organisations also learn

from the challenges faced, in

order to adapt and be better

prepared for the next one.

Successful business resilience

initiatives require an

approach that is broader than

traditional business continuity

planning, and permeates across

people, processes and operations,

technology, physical

assets and financial areas of the

business. These are all underpinned

by the business strategy

and culture set by the business


To be prepared, businesses

need to:

• Understand and prioritise

your most important assets,

along with potential threats

to those assets.

• Assess and address any gaps

in your controls to manage

the potential threats.

• Have a plan that is:

* tailored to your business


* practical and adaptive

* well understood

* tested

* revised for lessons learnt.

Highly resilient organisations

have some common characteristics,


• Prepared for uncertainty

through identifying and

responding to change.

• Focused on protecting

what’s important (customers,

people, assets).

• Processes in place to manage


• Using resilience to create

and exploit opportunities.

• Avoiding remediation by

getting it right the first time.

• Monitoring key risk indicators

and performance at the

same time.

• Building trust - your customers,

your staff, your


Building trust is particularly

important as this provides

your business’s social licence

and reputation. Those businesses

that looked after their

staff during the Covid-19

lockdowns are now seeing the

benefits, whereas those that

did the bare minimum or let

staff go without a corresponding

impact on business performance,

have faced public


Disruptive events that may

put an organisation’s resilience

at risk can occur in one

or across a number of the

operating model components

described earlier.

Often, in today’s business

environment, these events

stem from a technology/cyber

risk and have wider implications.

For example:

• A ransomware attack

impacted the operations

for a food and beverage

company. Its insurance

claim was denied - with the

insurer stating the attack

was excluded from coverage.

• A similar ransomware

attack on a transport/logistics

company forced it to

reinstall all its servers and

PC workstations, creating

major business disruptions.

• Smoke in a data centre

caused an extended outage

for a business, preventing

customers from transacting

with the business. It was

the second outage within a

month and customers vented

on social media, leading to

brand reputation damage.

Current disruptions to businesses

include ongoing supply

chain delays that are restricting

supplies of stock, spare parts,

raw materials, and delays for

Continued on page 23

505 Grey Street


space for


High profile city fringe

modern office building

on Bridge St corner site

over 3 levels

Ground floor Office:

278m2 at $55.6k rent pa + opex

1st floor Office:

290m2 at $58k rent pa + opex

Basement Carparking:

9 parks + 3 on site at $35 pw

Ring your local agent or

owner on 0274742326




Tauranga apartment

living aspires to new













A ground-breaking new development project unveiled in central

Tauranga will set an unprecedented standard for luxury apartment

living in the region.


The Luxridge Apartments project on Selwyn

Street will encompass 23 luxury

apartments offering two bedroom apartments

ranging in size from 88m 2 to 146m 2 and

three bedroom apartments ranging from 160m 2

to 209m 2 . Prices start at $946,000.

The project is being managed by the directors

of Tauranga’s renowned Gartshore Group.

Selwyn Street Luxury Apartments Ltd (SSLA)

is developing the project. A factor setting

Gartshore apart from competitors is its history:

for more than 65 years Gartshore has consistently

reinvested back into its operations,

ensuring the company is robustly well-placed

to meet the needs of the modern construction


Gartshore’s managing director Rob Gartshore

notes that while most developers try to

squeeze as many apartments as possible into a

build to maximise profits, SSLA have adopted

a unique alternative approach aimed at not only

meeting, but exceeding investors and residents

lifestyle expectations.

“Through extensive market research we

have elected to have fewer apartments of

greater size, comfort and luxury to meet the

demand of a market not previously seen in the

Tauranga region,” he said.

Changing demographics of Tauranga

“This reflects a change in demographics of the

region in recent years with an influx of corporates

and fast growth of local business, coupled

with the return of expat families.”

Gartshore Group has itself been at the epicentre

of massive commercial property growth

in Tauriko while just ‘down the road’ Port of

Tauranga continues to boom. This clearly

pointed to concurrent growth in demand for

premium luxury apartment living in the right


“Luxridge has that in spades,” he said. “We

knew we had the right location. For developers

there is always potential risk in property transactions,

but any fears we may have had were

quickly allayed when, less than 48hrs after we

acquired Selwyn Street, we had an unsolicited

offer on the table from another developer”.

“Most developers would have taken this and

moved on”, said Gartshore. “But this only bolstered

our confidence – we knew we were onto

something special.

After careful consideration they declined

the offer.

Spectacular views

On further reflection the developers remained

resolutely convinced; the location was right,

the views spectacular and there was easy access

to excellent local amenities on the doorstep,

and as if any further reassurance was needed,

resource consents were largely in place.

They were then faced with the challenge of

determining the best use for the site in terms of

number, size, look and feel of the apartments.

“After vigorous market analysis, feasibility

studies and ever-evolving concepts, our due

diligence pointed us towards a small number of

large luxury apartments, with sprawling decks

to soak up the ever-changing views.”

It is not lost on Gartshore that the city is a

core part of the “Golden Triangle” (Hamilton,

Auckland, Tauranga). The developers knew

this type of development was precisely what

the region needed in terms of space, luxury

and exclusivity, with the Tauranga CBD going

through a redevelopment phase and the recent

completion of the University of Waikato campus

in Tauranga adding impetus.

Gartshore’s views on the development are

pragmatic, “Whilst not all developers target

the higher end of the market, the region needs

this type of development. It is not feasible or

Continued on page 19




SSLA directors Kelly Cotter and Rob

Gartshore, along with the other executive

team members, are constantly

reinforcing the focus that the development

must deliver a luxury product.

“We will deliver luxury as in the size

of the apartments, the size of the balconies

and the size of the master bedrooms,” said

Cotter, who also has many years’ experience

as a solicitor.

Luxridge considered the health and

well-being of the end users, and will provide

residents a fully-equipped fitness centre

– not one tucked away in the back corner

of the building but one overlooking the

harbour with plenty of natural light, views

and a deck space. Apartments will also feature

high quality Bosch, Miele, or Fisher

and Paykel appliances, not just the basic

lines from those manufacturers.

“An important aspect of luxury living is

being in the right location.

“Luxridge Apartments’ prime location

on Selwyn Street provides apartment owners

with fabulous harbour and city views

along with close proximity to the Tauranga

CBD,” said Cotter.

“The city’s best attractions are so accessible,

they may as well be an extension of

your living room,” he quips.

He points to the proximity of Luxridge to

the city’s most popular locations, including

Wharf Street’s Dining District, The Strand,

the Tauranga City Library, Baycourt Performing

Arts Centre and the Tauranga Art

Gallery which are all less than 600 metres

from the Luxridge doorstep. “We believe

that great homes and apartments start with

great designs,” he said.

“SSLA briefed the architects with one

particular focus: make the apartments


“We discussed the definition of luxury,

because we found that some products are

marketed as luxurious, but in reality they

simply do not ‘stack up’ when a purchaser

‘moves in’ or ‘drives off the lot’. The architects

understand our vision and our determination

to guarantee all apartments look

and feel luxurious … because they are.”

“Whilst called “Luxridge” the

developers don’t want luxury

to be in name only, but we

want the apartments to look

and feel luxurious because

they are. We are using actual

Italian tiles, real timber floors

and even the kitchens are

lacquered rather than man

made substitutes. This is a

project where they are wanting

to put a stamp on inner city

living and I think they will

certainly achieve that.”

– Sally Lines, Creative Director,

Urban Lounge Interiors




Graham Price, principal of First

Principles Architects has worked

symbiotically on the project with

the other designers.

“We create a successful solution even

before we get into finishes and fittings,”

said Price.

“In terms of being a cost-effective

development we also try to layer an apartment

and structure them vertically.

“If you’re doing the first three or

four floors, the basic layout may be very

similar on each level, but on any one

floor there will be four or five different

apartment layouts,” he said, adding

that the two service lifts include access

to extensive storage sections in the


“We wanted to enter the market at a

different end with more generous apartments

– less of them – but at a very highend.

There are a lot of other apartment

projects that are mid-end, but this is a

point of difference at a higher end.”

Price noted that Tauranga was running

out of green space to keep growing

outwards, so the new development is an

obvious solution.

“It’s not just about an architectural

response,” he said. “The construction is

very robust and externally bulletproof.”

The concept for design was to find a

point of difference in terms of design feeling,

space and height.

“We really want you to feel you are

arriving at a five-star hotel.”




From page 17

sustainable for Tauranga to continue with

the rapid urban sprawl it has seen in recent

years. We need to learn from other cities and

have the opportunity to get it right here in

Tauranga. We cannot simply keep pushing

infrastructure (power, water, waste water, etc)

further and further out in Papamoa, Omokoroa,

Bethlehem, etc. We have the infrastructure

here in the CBD and its time we had a

real focus on delivering quality high density

living to the market.”

The ultimate challenge for developers is to

get everything right. According to Gartshore,

the developers believe on this occasion Luxridge

has ‘got it right’.

“The mild Tauranga climate and outdoors-driven

lifestyle lends itself to open

span large decks that maximise indoor-outdoor

flow”, said Gartshore.

“They are big enough that residents will

be able to watch the sunrise in the morning

and set in the evening across several different

settings on the one deck,” he said.

Gartshore also noted that the developers

have opted for a somewhat non-traditional

method of procurement. Normally a developer

contracts a margin-driven builder.

“As those margins increase developers

often make design changes that so often

cheapen the overall look and feel of developments,”

said Gartshore.

To develop and to build

How do they counter that and reduce the

inflated margins? The answer in this instance:

The developer is the builder; The result: the

margin between the builder and the developers

is eliminated. While the civil, structural

and exterior works will be sub-contracted to

specialist suitably experienced contractors,

Gartshore has full overall control and will

most certainly come into its own on the interiors

– its trump card.

Rob Gartshore points out that the superbly

thought-through design details make the difference

– for example every bedroom comes

with its own ensuite and additional guest

powder room comes standard in each apartment.

All wardrobes are custom designed and

built to owners’ requirements and kitchen and

bathroom specifications are exceptional.

“There is still some scope for the penthouses

to be reconfigured, depending on

owners’ specific requirements,” he points out.

“The experience of the global Covid pandemic

also showed we needed to consider the

demands of the residents to work effectively

from home.”

The developers have catered for this quite

uniquely - some apartments incorporate home

offices while level B1 also incorporates separate

office spaces that overlook the harbour.

The level also incorporates craft room and

yoga studio facilities, and a fitness centre all

available to the residents.

“At Luxridge, this development commands

the best and that’s what the developers

are delivering.”

The Luxridge developers have recently

completed the fitout of a 300-room five-star

hotel in Auckland and an award-winning

hotel redevelopment in Wellington – exacting

standards of excellence are their forte.

“The team and their state-of-the-art joinery

production facility in Tauriko are excited

to create the luxury look and feel Luxridge

will undeniably be renowned for.”




Lyon O’Neale Arnold are solicitors

for the Luxridge development. Mike

O’Neale is the firm’s director in

charge of this project. Mike specialises in

land development and has worked alongside

many local developers, completing

complex and often difficult subdivisions

and unit title developments. The last few

years have seen a huge amount of growth

and change in the Bay of Plenty. Mike’s

practice has moved with these changes and

created a wealth of local knowledge to the

benefit of the firm and its clients.

“Our firm has acted in the development

and sale of many large apartment projects

in the Tauranga area, including a number

of Mount Maunganui’s premier apartments”,

O’Neale points out.

“We have also completed developments

netting thousands of residential sections.

We are pleased to extend our expertise to

this new project”.

Luxridge is a unit title development.

Unit titles are attractive in combining individual

ownership (each unit) with shared

common areas and facilities. The common

areas outside of the apartments are managed

by the body corporate for the mutual

benefit of all owners. Areas such as the

proposed Luxridge gym provide opportunities

for recreation far exceeding what

individual owners are likely to be able to

manage and afford on individual sections

or in smaller developments.

Unit titles have ensured that individual

owners of apartments can share in the capital

appreciation of developments similar to

Luxridge. The day-to-day running of unit

title complexes is placed in the hands of a

competent manager reporting to a committee

of owners. Any owner can stand for the

body corporate committee, ensuring maximum

input by the owners. That format

generally works well for the owners as a

whole, with committee members bringing

a range of skills to the committee table.

“We look forward to working with the

developer during the titling and sales for

this landmark project”, Mike O’Neale







20 WAIKATO BUSINESS NEWS February/March 2021


“We Do It All Instore - Retail, Repairs,

Remodelling, CAD & Hand-made

Jewellery Manufacturing”

Come and see us in our new premises,

427 Victoria street, Hamilton, two doors

down from our previous store.

Or visit us at Chartwell Shopping Centre.

Great service, friendly advice, high quality

jewellery, repairs and manufacturing

instore, as always.

Visit us in our two locations:

427 Victoria Street, Hamilton | 07 838 3418

Chartwell Shopping Centre | 07 852 5341




Rated EXCEPTIONAL 9.9/10

(highest rating in Taupo) by Booking.com

Situated within 26 km of Orakei Korako –

The Hidden Valley in Taupo, Pumice offers

free bikes and a terrace. Located around

2.7 km from Lake Taupo Hole in One

Challenge, the bed and breakfast is

also 3.2 km away from Wairakei Natural

Thermal Valley.

There are two large bedrooms that have

private access both with en-suites, decks

and lake views.

Rooms include fridge, tea and Nespresso

coffee making facilities, toaster, complimentary

wine and beer on check in, together

with seating areas both inside and


Electric fires and underfloor heating

together with satellite TV channels are

provided. The rooms look across the lake

towards Acacia Bay in the west providing

spectacular views and sunsets.

Continental breakfast is available in the

rooms for an additional charge. Taupo

Events Centre is 3.5 km from the bed and

breakfast, while Volcanic Activity Centre is

6 km from the property. Taupo Airport is

three km away.

2/15 Boundary Road,


Taupo 3330

021 931 253



22 WAIKATO BUSINESS NEWS February/March 2021


A home built around you

A home built around you

Last viewing weekend on the 10th & 11th of April.

No existing plans, templates, or catalogues. We work with you to create a unique

home designed and built just for you, inspired by you. Our award winning showhome

at 22 Riverpoint Glade, Hamilton, is open Saturdays and Sundays,1 pm - 4 pm.

Come and see our amazing award winning show home.

Don’t miss out on this opportunity!

For a free, no-obligation chat about a home built around you call Jeff Marra at Design

Builders Waikato today on 027 488 0044 or email jeff.marra@designbuilders.co.nz

No existing plans, templates, or catalogues. We work with you to create a unique

home designed and built just for you, inspired by you. Our award winning showhome


at 22 Riverpoint Glade, Hamilton, is open Saturdays and Sundays,1 pm - 4 pm.

For a free, no-obligation chat about a home built around you call Jeff Marra at Design

Builders Waikato today on 027 488 0044 or email jeff.marra@designbuilders.co.nz


Sponsoring your clients

without knowing it



Time to be really kind

- or just really realistic?

Most migrant workers and international students who come to

New Zealand do so with the desire and expectation that they will

be able to stay.


Sponsorship deals are reasonably

common in business.

A business pays an

agreed amount to an individual,

a team or a group, and in

return receives media coverage,

brand awareness, maybe

some tickets and merchandise

and of course the satisfaction

of making a difference.

Sometimes it is not just

cash that a business gives a

sponsor, it is discounted products.

Sponsorship deals are

negotiated, are real and serve

a purpose. However, there is

a different type of sponsorship

– when a business owner inadvertently

“sponsors a client”

without intending to.

In normal circumstances a

business owner is motivated

to make their business as successful

(and profitable) as possible.

If a business is to make

a profit, it needs to sell goods

and/or services by applying a

mark-up. If you don’t get the

mark-up right, then it is highly

likely you are sponsoring your

clients. What do I mean? By

not knowing what your true

costs are, or by incorrectly

applying mark-up, your clients

may be underpaying you and

you are taking the hit.

If you are in a retail business,

it is relatively easy to

apply mark-up, calculate gross

profit and take into account

your overheads, but let’s consider

a business that manufactures

a variety of products

requiring different combinations

of inputs (for instance,

materials and labour).


Brenda Williamson runs business advisory service

Brenda Williamson and Associates www.bwa.net.nz

If you don’t understand

your true cost of the inputs,

you may be offering some

products at a loss due to:

• Additional labour costs

depending on complexity.

• The cost of your raw materials

increasing or creeping

over time.

• Overheads increasing over

time but the allocation

of overheads not being


• An error within the inventory

management software.

• Not applying freight, customs

and duty costs correctly.

If you are in a business that

provides a service or produces

a product, you really need a

job costing system, so you

know what the gross profit is

on each job. When you quote

for work you won’t always

get it right (small swings and

roundabouts are okay) but if

you are making a loss on more

than a few jobs, then you’ve

got a problem.

If so:

• Do you increase your prices

to reflect your true cost?

• Do you try and reduce the

cost of your supplies?

• Can you improve efficiency

by reducing the time on

jobs, reducing direct wages


• Do you drop some unprofitable

lines or services?

A job costing system doesn’t

need to be complicated; it just

needs to be fit for purpose. If

you are a small business, you

can run a fairly simple system.

Once up and running, you will

wonder how you ever managed


Technology, also, can let

you down - a simple error in

your costing system or software

can have a catastrophic

effect on your profit. The more

electronic businesses become,

the less visibility there is

around back end information.

It is easy for a staff member

to incorrectly enter stock into

the system or for a stock system

to incorrectly allocate cost

prices based on units – individual

items v packets v boxes v


Let’s look at a simple example:

You purchase 1 box of 10

widgets at a cost of $10 each

[cost = $100]. The box of stock

is entered into the system as a

1 box @ $10 [with 10 units

within]. A cost price of $1.00

is allocated to each widget

in the system instead of $10.

Consider this scenario across

2000 stock items!

Implement checks and balances

as part of your ongoing

controls so you have confidence

in the back end of your

systems. Remember rubbish in

equals rubbish out. It is a common

mistake to overlook this

area of business management

and focus on meeting customer

demand, but it is an easy way

to improve your profitability.

New Zealand has

always been, an

attractive and welcoming

country especially

in which to raise a family

(and now more than ever).

But we must ask why would

a medical doctor or a skilled

software developer choose to

come to New Zealand when

they can be paid significantly

more for their skills in other

countries? Let’s not fool ourselves

- it is simply because

of the opportunity they can

have to settle down and live

permanently in New Zealand.

The main pathway to residence

is the Skilled Migrant

Category (SMC) in which

applicants are assessed on a

points basis for age, qualifications,

work experience, and

their New Zealand employment

role. The process previously

involved submitting

an initial Expression of Interest

(EOI). Those with 160

points or more were selected

in fortnightly selection draws

and invited to apply for residence.

At present, applicants

can still continue to

submit their EOI (at a cost

of $530), however selections

were suspended last April and

have not yet resumed. This

extended hiatus can be put

down to two factors: the Government

reviewing the SMC

policy in light of the impact

of COVID on the labour market,

and the very long backlog

of some 11,000 lodged SMC

applications yet to be processed

by Immigration New

Zealand. Applications originally

lodged in July 2019 are

only now being processed.

So, with the borders closed

and overall visa applications

down by 80 percent, INZ is

taking the opportunity to play

catch-up, albeit not as quickly

as everyone would like!

Previous expectations

were that the Government

would look to raise the SMC

thresholds and make it harder

for migrants to qualify for

residence. However, with

the likelihood of a continued

closed border, lower than

expected unemployment, and

growing skills shortages, the

Government needs to think

very carefully and quickly

about how to keep these

migrant workers in New Zealand.

As always, Australia

remains the greatest threat

to New Zealand retaining

both its local and migrant

workforce. The many talented

New Zealanders who

returned home in the last year

have skills which Australia

will pay more handsomely

for, and we can expect many

to cross the ditch. The same

will happen with the migrant

workers in New Zealand; if

Richard Howard

they do not have a clear pathway

to secure their residence

here, they also will follow the


The Government needs

to rapidly weigh up if it is

going to be kind to these

workers (and their New Zealand

employers!) by implementing

policies which will

keep them permanently in

New Zealand. Otherwise,

the triple whammy of losing

both skilled New Zealanders

and migrant workers to

Australia and our continued

border closure, will quickly

dampen the current economic

momentum. It’s time for the

Government to take the lead

and be proactive in providing

long term security for these

migrant workers and protect

New Zealand’s best interests…

it’s time to be realistic!

Immune system boost

From page 14

exporters. These are resulting

in increased costs and potential

reputation impacts.

While the expectation of

no disruptive events is unreasonable,

when the inevitable

disruption occurs, the resilient

business can immediately put

its plan into operation, so that

the impact is managed and minimised.

Common roadblocks in

becoming more resilient that

we see in organisations include:

• Fragmented and incomplete

views of information as it

is spread over multiple systems.

• Vulnerabilities in third party

systems and operations.

• Lack of budget to support

proper resilience investment.

• Thinking of resilience as a

point in time project.

• Lack of balance sheet


To succeed, business leaders

must drive resilience in

an integrated manner, so that

resilience becomes part of the

organisation's DNA and culture

- this way everyone will own

their resilience actions.

While it's possible to survive

in the short term, business

resilience is a fundamental

pre-requisite for success over

the longer term.

The comments in this article

of a general nature and should

not be relied on for specific

cases. Taxpayers should seek

specific advice.

Level 2

586 Victoria Street

Hamilton 3204

Level 3

50 Manners Street

Wellington 6011

07 834 9222



24 WAIKATO BUSINESS NEWS February/March 2021

Rebuilding the Waikato visitor economy

The number one question we are asked every day is “how is the

Waikato tourism sector going?”.

Overall, the Waikato

region is not as significantly


as other areas experiencing

closure or hibernation of

tourism businesses and job

losses across the sector. We

stand in solidarity with our

fellow tourism regions and

appreciate the efforts of New

Zealanders to ‘Do Something

New, New Zealand’ by travelling

the length and breadth of


Although the Waikato is

experiencing a decline in overall

visitor expenditure, our

strong domestic destination

proposition, summer calendar

of events and the solid return

of conferences, meetings and

exhibitions, has helped us buffer

the impacts.

We are also fortunate

enough to have over 2.65 million

people living within three

hours’ drive of Hamilton and

Waikato, making us an attractive

short-break destination.

Before Covid-19, 75 percent

of our visitor market was

domestic – event goers, conference

attendees, friends and

family, alongside leisure and

business travellers.

With such a geographically

diverse region, our rebound as

a tourism sector varies across

Waikato. Hamilton is currently

experiencing the fastest turnaround

with strong growth

across accommodation, hospitality

and retail with increased

visitor numbers. However, the

communities of Matamata and

Waitomo are suffering without

the presence of international


It has been estimated that

42 percent of New Zealand’s

visitor economy comes from

international tourism and

there is an expected gap of

$12.9 billion in visitor expenditure.

Domestic travellers

spend on average $155 per

day and, when they return,

international visitors spend on

average $232 per day, which

is over three-times more than

local residents at $74 per day.

Tourism remains vital to the

region’s post-Covid recovery

with every $178,000 of tourism

spend, which equates to

40 international visitors or 480

domestic overnight trips, creating

a job.

To help the region’s visitor

economy restart and rebound,

we have worked harder than

ever to build demand and

attract additional domestic

visitors to the region. For the

first-time, we’ve marketed

the region throughout the

Christmas/New Year period

to encourage New Zealanders

to visit our magical region,

efforts normally reserved for

the shoulder seasons due to

being busy with international

travellers over summer. From

our partnership with Tourism

New Zealand’s ‘Do Something

New, NZ’ campaign, through

to our own ‘It’s Just Magic’

video-led digital campaign, we

are excited about the results

being delivered.

We have been proud of the

results from our work in the

media/PR and content partnership

space as well, with our

regional feature in this January’s

Cuisine magazine and the

December issue of NZ House

and Garden. We have been

gaining a lot of media coverage

across the Stuff Travel

network, NZ Herald Travel

and Newshub. This includes

digital, radio and metro airports

advertising as well as a

second edition of the ‘Never

Have I Ever’ Neat Places city

guides. We have a number of

locals sharing their insider

tips to places to eat, drink and

explore in Hamilton city.

We know that hosting major

and business events are crucial

to lead the economic and

social recovery of the Waikato

region. National research indicates

that up to one-third of

domestic travel is primarily

driven by people looking to

participate in events. Based on

this, we launched our Summer

Events campaign which utilises

digital marketing in our

main drive markets, supported

by a printed 2021 Waikato

Summer Events Guide which

was an insert in key daily and

community newspapers in

the Central North Island. The

Waikato has a jam-packed

events calendar to encourage

locals and the domestic traveller

to visit our region. The new

$3.75m Regional Events Fund

is now open for expressions

of interest. This fund will be

spread over 3-4 years and collectively

covers the regions of

Waikato, Rotorua, Taupō and

Ruapehu. The fund will help

activate our Major Events

Strategy, which was completed

two years ago to help drive



Chief Executive,

Hamilton & Waikato Tourism

domestic visitation and grow

our existing event portfolio.

As a non-ski destination,

we know we will have to work

harder to build demand and

attract the domestic market

during winter. We are excited

with the return of Fieldays in

June 2021 which will provide

the region with a much-needed

economic injection during our

traditionally quieter months.

In closing, I want to

acknowledge the outstanding

contribution and sacrifice

for all the hotel staff who are

working at our three Managed

Isolation Facilities. These

people have sacrificed so

much and are working on the

frontline to help protect New

Zealanders. It has been disappointing

to hear some stories

of the stigma and poor treatment

they have received from

members of our community.

They are part of our tourism

whānau and need to be supported,

cared for, thanked and

welcomed by all of us.

When is it safe to disclose

your invention?

When you have an idea

for a new invention,

it’s only natural

you’d want to share it.

Discussing your product

or process with others can

provide valuable feedback

and help you work through

any issues or concerns. But

if you want to turn your idea

into a profitable business, it’s

essential to consider intellectual

property protection

before disclosing details.

Implications of disclosure

To secure a patent and/or registered

design, the product or

process in question must be

‘novel’ – ie, new or not previously

known. Once unprotected

information has been

made available to the public

on a non-confidential basis,

however, it is free to be used

by anyone and cannot be patented,

so disclosing details of

your invention could hinder

your chances of commercial

success. Common scenarios

where this might occur include

submitting your design to

a competition, crowdfunding

for investment, releasing

teasers on social media,

or discussing it with others

online or in-person.

While it is obvious to see

how public disclosure can be

avoided, in some instances

it may be necessary to share

details of your developments

with a third party prior to filing

a patent or design application.

For instance, when hiring people

to assist in developing your

prototype such as draughtsperson,

engineers, or designers;

when working with suppliers,

accountants, manufacturers

and distributors; and when

engaging with potential buyers

or investors.

These types of disclosure

can also invalidate a subsequent

patent or design registration

as disclosure of information

to anyone (even only

a single person) might be

deemed a public disclosure if

there are no agreed constraints

on how that information can

subsequently be disseminated.

Registered Patent Attorneys

like those at James & Wells

are bound by law to keep client

information confidential,

so it is safe to disclose your

information to them without a

written agreement.

Which tools can help?

Confidentiality – or non-disclosure

– agreements can be

used in situations when it is

necessary to disclose details

of your invention. A disclosure

in breach of an obligation of

confidence will not invalidate

a patent or registered design

application. Also, you may

have a legal remedy against

anyone who discloses details

of your developments in

breach of the confidentiality


New Zealand law also

offers a grace period for public

disclosure and/or use allowing

an invention to be made public

(under certain conditions) provided

that a complete patent

application is filed within 12

months of disclosure.

However, grace period provisions

should not be relied on

as a general strategy, particularly

in companies seeking

to obtain protection in multiple

jurisdictions, as not every

country offers grace periods

and, if they do, the requirements

and details can differ.

Disclosure following the filing

of a patent application.

Even after a patent application

has been filed, disclosing

your product may limit your

future options. You might

continue to make improvements

or modifications to

your invention and may even

discover new uses that were

unforeseen and therefore not

covered in the initial patent

application. These developments

must also be protected

by a further patent application

before being disclosed.

If you need more time to

develop your invention before

filing a complete specification

or before incurring the costs

of overseas applications, it is

sometimes possible to extend

the deadline by post-dating

a patent application by up to

six months and forfeiting your

original application date.

An alternative to buy more

time is to withdraw your application

and re-file it at a later

date. However, these options

are only available if there has

been no public disclosure, use

or sale of your product before

the post-dated/new filing date.

What should you do?

The most prudent advice is

not to make non-confidential

disclosures of your product or

process prior to filing a patent

or design application, and even

once a patent or design application

has been filed.

However, if commercial

realities necessitate public

disclosure, use or sale of

your product, then options

are available but it is essential

that you obtain further

legal advice to minimise your

risks and maximise your




Ben Cain is a Senior Associate at James & Wells and a Resolution

Institute-accredited mediator. He can be contacted at 07 957 5660

(Hamilton), 07 928 4470 (Tauranga) and benc@jaws.co.nz.




Balloons over waikato complimentary ed


Balloons over Waikato

2021 is ‘Keeping it Kiwi’

Waikato skies will be filled with colour and

the magic of ballooning as hot air balloons

from around New Zealand float across

the city when the much- loved Balloons

over Waikato returns from Tuesday 16th –

Saturday 20th March.


full week of ballooning

action is planned,

with competitive flying

tasks each morning from Innes

Common at Hamilton Lake,

commencing on opening morning

with the Hamilton City

Council Opening Fiesta. The

week continues with the WEL

Energy Trust Muffin in the

Morning, The Grassroots Trust

Lift Off and The First Credit

Union Fun Friday. On Friday

night the Base Basket Burn

fires up in the Te Awa carpark

and the Balloons will also visit

Albert Park in Te Awamutu.

During the week visit the CBD

Events Walk Thru Balloon in

Garden Place each day and the

Pilot Cash Grab Spectacular is

a high point on Saturday morning.

This iconic event finishes

Continued on page 26

26 WAIKATO BUSINESS NEWS February/March 2021


Balloons over waikato complimentary ed


From page 25

up with the stunning ZURU

Nightglow on Saturday night.

A highlight for young

and old is the chance to walk

through and get inside a real

hot air balloon for a gold coin

donation! Run by our charity

partner Waikato Sunrise Rotary,

you will find the Walk Thru

Balloon each morning at Innes

Common, at Garden Place in

the CBD each afternoon and in

Te Awamutu when the Balloons

visit Waipa. New for this year,

is the Resene Colourful Candy

Floss Fun Tether balloon which

will inflate at Innes Common

each morning. Children can

have a ‘short lift’ for a gold

coin donation with all money

raised going to KidsCan.

This festival is known for

its stunning Special Shaped

Hot Air Balloons. Event manager

Michele Connell acknowledges

that this year will be a little

different, but nevertheless is

thrilled to still be able to deliver

Waikato’s favourite event to

the community.

“What most people do not

realise is that the huge wonderfully

shaped balloons do

not live in NZ, they come in

from all around the world like

the USA, UK & Europe, which

this year is difficult to achieve.

However, we are proud to have

a strong contingent of NZ

owned balloons, which are all

beautifully coloured, that will

ensure the magic of this event

can carry on this year. We are

Keeping it Kiwi, with our event

theme, balloons, pilots and

even our music at the ZURU


Hamilton’s biggest night

out is The ZURU Nightglow on

the grounds of the University

of Waikato on Saturday from

4pm. You will enjoy 5 hours

of live entertainment on the

main stage along with amusement

rides, carnival games, and

a huge range of food options.

Bring the entire family to enjoy

a night like no other with the

stunningly orchestrated hot air

balloon glow, to the soundtrack

of the best kiwi tunes, culminating

in the finale of the spectacular

Waitomo Groups Fireworks

Extravaganza. A night

not to be missed.

Visit www.balloonsoverwaikato.co.nz

for more information

and like us on Facebook

for the most up to date daily

flying information.


PK Sound

ready for lift-off

Eagerly anticipating the return of balloons

to Waikato skies is Paul (PK) Krippner,

owner and director of Waikato-based

sound production company PK Sound Ltd

Paul was very excited

last year when he

decided to take up a

sponsorship opportunity with

his own named balloon – the

PK Sound Egg Balloon.

When the pandemic started

to affect events throughout

the country and distancing

rules came into effect, it was

difficult for Paul to get near

the PK Sound Balloon even

though balloons were still

flying most days.

Paul (PK) Krippner

This year he’s optimistic

that the more positive outlook

will enable him to get much

closer to the balloon and

hopefully shake pilot Andy

Nicholson’s hand and meet

the crew.

Very relieved that most of

his company’s major spring

and summer events have now

been successfully delivered,

Paul’s focus is now keenly on

the countdown to what will

be PK Sound’s 15th Balloons

What always stands

out for me is the

magic atmosphere,

so many families

and people coming

together at a free

event to enjoy

something that’s

quite unique, right

here in the Waikato.

Week culminating in

the iconic nightglow event,

where he will oversee the

audio production of a wide

range of entertainment and

“the glow” to his largest live

event audience of the year.

With the production

aspects already well under

way and the logistics coming

together nicely, Paul says

that he and his crew all have

their fingers crossed that this

year will not see a last minute

change of levels leading

to event manager Michele

Connell having to make “the

toughest of calls” once more.

Paul is looking forward to

taking in that “sea of smiling

faces” again down at the

Nightglow and adds “in 15

years as part of the large team

behind the event, what always

stands out for me is the

magic atmosphere, so many

families and people coming

together at a free event

to enjoy something that’s

quite unique, right here in the




The Event Sound Professionals

Proudly supporting major events in the Waikato and

beyond for decades

Audio production for Balloons Over Waikato – 15 years

The Great Race, Hamilton Gardens Arts Festival – 2001-2016, World Crash Rescue,

World Rally Champs 2006-2008, World Rowing 2010, Hamilton City’s Annual

Christmas Parade, NZ National Fieldays – 15 years, Paeroa’s Annual Highland Games,

Equidays - North and South Island, Lugtons Round The Bridges, Hamilton East

Heritage Festival, The Great NZ Muster, Yamaha Rollos Marine Bridge to Bridge

Water Ski Classic, Cambridge Cycle Festival, Kiwigrass and many more...



Experienced, friendly and straight forward to deal with

Mob: 027-2286899 Email: pksound@xtra.co.nz www.pksound.co.nz







5pm – 8pm









Find out more at whatsonwaipa.co.nz


supported by:

28 WAIKATO BUSINESS NEWS February/March 2021


Proudly supporting

Balloons over Waikato

We value events and the vibrancy they bring to our city and the

visitors they attract. They create a sense of pride for Hamiltonians

and bring an economic boost to our great river city.

We have been part of Balloons over Waikato since its first ascension in 2000. We’re

proud to once again be a strategic partner and to sponsor the Hamilton City Council

Opening Fiesta.

This year we celebrate…

Being home to New Zealand’s

number one hot

air balloon festival

135,000 *


over five days

of events

Use of Council

owned sites

Innes Common,

Hamilton Lake

and Garden Place

Nearly 80,000 *

spectators at Zuru Nightglow

Six times voted Best

Waikato Event by


A special event theme

of “keeping it kiwi”

*Based on





07 838 6699




Mars mission:

‘For us, no limits’

“Humans are capable of so much more than we yet understand,”

said the late Star Trek creator Gene Roddenberry.



David Hallett is a co-founder and director of Waikato

Agile software development specialist Company-X.

“We’re really something.

Star Trek fans believe

that, and so do I. For us,

no limits.”

NASA proved Roddenberry’s

sentiment on February

18 when Perseverance, the

largest and most advanced

rover sent to another world,

touched down on Mars after

a 203-day journey traversing

472 million kilometres.

“This landing is one of

those pivotal moments for

NASA, the United States,

and space exploration globally

– when we know we are

on the cusp of discovery and

sharpening our pencils, so

to speak, to rewrite the textbooks,”

said acting NASA

Administrator Steve Jurczyk.

“The Mars 2020 Perseverance

mission embodies our

nation’s spirit of persevering

even in the most challenging

of situations, inspiring, and

advancing science and exploration.

The mission itself personifies

the human ideal of

persevering toward the future

and will help us prepare for

human exploration of the Red


Roddenberry was right,

we are really something.

Rocket Lab, based in

Mt Wellington, Auckland,

proved there are no limits

to Kiwi ingenuity and innovation,

by launching nearly

100 satellites from its private

launch sites in Mahia,

Hawke’s Bay, and Wallops

Island, USA.

Wow! You’re

sending rockets up

for such a small

percentage of the

price it takes for us

to do in America.

Company-X communications

manager Chris Gardner

and I were lucky enough to

be invited to the opening of

Rocket Lab’s high-volume

production facility in Mt Wellington,

Auckland, by Star

Trek actor William Shatner

in 2018.

“Generally, it’s countries

that go to space, not

companies, and in this elite

club there’s only one other,”

Rocket Lab founder Peter

Beck said at the opening.

Beck is a man who believes

in no limits, espousing Kiwi

ingenuity and innovation.

“There’s been two private

companies in the history of

this Earth that have ever put a

spacecraft in orbit and Rocket

Lab is one of them.”

Shatner thought Beck

and his team’s innovative

approach was “really something”


“Wow! You’re sending

rockets up for such a small

percentage of the price it

takes for us to do in America,”

the Captain Kirk actor

said. “What wonderful, innovative,

work all of you are

doing. It’s special.”

In an interview for Star

Trek Magazine, Beck told

Chris he would not call himself

a Trekkie, but he does

own a set of Star Trek cufflinks

and has a set of the Star

Trek: The Original Series

discs which he keeps at work.

“We do own a set at

Rocket Lab, only because we

play them in the lunch room

during lunch,” he said.

The lines between science

fiction and fact are often


“One of the things I find

I’m doing so much is trying

Star Trek actor William Shatner signing a Rocket Lab rocket

at the opening of the Kiwi company's production facility.

to make people understand

how reliant they are on space.

People get very wound up

in their terrestrial days and

lives staring at their mobile

device – the whole point of

these projects was trying to

get people to look up and

look out into the universe and

realise that we are just one

insignificant species floating

on a rock in a giant universe.

“Star Trek played a

really important role in

making space mainstream,

making the exploration of

the universe mainstream.”

Well done Steve Jurczyk

and your team at NASA,

Peter Beck and your team at

Rocket Lab, and everyone

who has looked to the stars

and dreamed.

We really are something!

When employees just don’t get on:

dismissals for incompatibility

While 2020 may be a

year that many of us

would rather leave

behind, for some workplaces,

the ghosts of workplace issues

from 2020 dragging on into

2021, are all too real. Incompatibility

amongst employees

is arguably one of the most



Employment lawyer and director at Practica Legal

Email: erin@practicalegal.co.nz phone: 027 459 3375

exhausting, long-running

employment problems any

employer (and their lawyer)

will have the misfortune to

deal with.

A dismissal for incompatibility

is also one of the most

difficult dismissals to defend.

In a June 2020 Authority

determination, Neil v New

Zealand Nurses Organisation,

the employer successfully

defended the dismissal of two

employees for incompatibility.

The determination highlights

the thoughts of many employment

lawyers, that the threshold

to justify dismissal in such

cases is too high for most

employers. This is particularly

so for small employers, where

the damage wrought by ongoing

incompatibility on productivity

and the health and

wellbeing of other employees,

is effectively amplified in a

smaller workforce.

Angela Neil and Tina West

were employed by the New

Zealand Nurses Organisation

(‘NZNO’). Ms Neil was an

organiser for 12 years, initially

in the Hamilton office,

but relocated to the Tauranga

office in 2012. Ms West was

an administrator who worked

in the Hamilton office from

2004 and then transferred to

the Tauranga office in 2016.

Relationships became

strained between Mss Neil

and West on one side, and

three other employees on the

other. Matters came to a head

in April 2018 following two

incidents, which resulted in

complaints and counter-complaints

amongst the five

employees. An inquiry commenced

into the complaints

in May 2018 with a report

on matters being completed

in June 2018. The report,

drafted by NZNO's assistant

industrial services manager,

Glenda Alexander, referred

to “a culture of complaints

and counter-complaints and

the absence of appropriate

communication” between the

five staff members. The report

concluded with the “options”

being that “people behave as

adults, resolve the conflicts

and work together professionally

and harmoniously, or they

find somewhere else to work”.

In an attempt to resolve

the conflicts, a facilitation

was held in July 2018.

During the facilitation, the

parties discussed behaviours

and expectations but the

facilitator, somewhat prophetically,

observed that

she “doubted agreements

made by the team are able

to be sustained”.

Ms Neil absented herself

from the workplace from

July 2018, initially on special

leave awaiting the outcome of

the facilitation, but following

that, on sick leave until her

entitlements were exhausted.

She would never return to the


By August 2018 Ms Neil

and Ms West had engaged

an advocate, and it would

appear on the advocate’s

advice, Ms West also absented

herself from the workplace

from mid-September 2018

onwards, but was not granted

special leave. Personal grievances

were raised by Mss

Neil and West in relation to,

amongst other things, bullying

and the refusal to pay special

leave. The matter went to

mediation but did not resolve.

In December 2018, NZNO

stated in letters to these two

employees that “…it is of concern

to us that you continue to

be so significantly affected

by this particular event that

occurred some eight months

ago, and do not appear able to

move on. I note in this regard

that the incident in question

was at the lower end of the

spectrum in terms of seriousness

and did not, in my view,

amount to bullying”.

Further communication

ensued, and on 11 February

2019, letters were sent stating

that NZNO had reached

the preliminary view that

Mss Neil and West’s employment

would terminate due to

incompatibility. The employees

refused to make further

comment or meet to discuss

the proposal. The termination

of their employment was confirmed

on 20 February 2019.

It has long been held that

a dismissal for incompatibility

can be justified, however,

it is noted that the threshold

is high so instances would be

comparatively rare. The onus

is on the employer to establish

three broad grounds:

1. The employer must establish

the existence of irreconcilable


2. The incompatibility must

be wholly or substantially

attributable to the

employee; and

3. The employer must carry

out the dismissal in a fair


The Authority concluded that

the actions taken by NZNO

in relation to Mss Neil and

West’s complaints over the

incidents in April 2018,

including the investigation

and facilitation meeting, were

fair and reasonable. Likewise,

the declining of their requests

for special leave.

In relation to whether the

dismissals were justified, the

Authority held that NZNO had

met the onus of showing its

employment relationship with

Ms West and Ms Neil was so

broken that it had become

irreconcilable, that the incompatibility

was substantially

attributable to the employees

and that the dismissal process

(not fully set out in this article

due to space) was fair.

Mss Neil and West’s

claims against NZNO were

dismissed, and each of them

were ordered to pay $14,000

in costs to NZNO.

30 WAIKATO BUSINESS NEWS February/March 2021


Meet in Middle-earth

with two new venues in

the Shire

Hobbiton Movie Set is excited to

introduce two new venues to the suite

of event spaces at the popular Matamata


The Hub and The Millhouse

join other established

event venues such

as The Green Dragon Inn,

the Party Marquee and The

Marketplace, making Hobbiton

a unique location to host an

event of any format and size.

The Hub, Hobbiton’s

architecturally designed head

office building situated at the

top of the visitor carpark at The

Shires Rest, was officially

opened early 2020 and is now

available for bookings. The

1600m2 venue features two

conjoining rooms, aptly named

the Romney and the Angus

rooms after the variety of livestock

breeds that are farmed

on the surrounding Alexander


These two flexible meeting

spaces can be combined

or used separately to suit your

needs. The Hub can host up to

130 guests in various configurations,

with breakout spaces

for welcome drinks, meals or

meetings available.

With stunning views overlooking

the surrounding farm-

land and rolling green hills of

the mighty Waikato, The Hub

offers a fresh change of scenery

for a half or full day team

meeting, training session, conference

or team building day.

The Millhouse, a fully

themed structure located on

the 12-acre Movie Set, features

an intimate private dining and

meeting space for up to 32

guests. The exposed wooden

beam ceilings, crackling fire

place and curated decor set

the scene, while the cleverly

hidden audio visual technology,

full commercial kitchen

and bathroom facilities complete

the function of the space

as a self-contained, multi-use

venue available for hire.

The cosy interiors of The

Millhouse make it ideal for

private high-end dining experiences

with clients, small wedding

receptions or a unique setting

for a corporate meeting in

conjunction with a guided tour

of the Movie Set.

A fully guided tour experience

at Hobbiton will include

an expert host to escort your

guests around the set, showing

the intricate detailing, pointing

out the most famous locations

as seen in The Lord of the

Rings and The Hobbit trilogies

and explaining how the movie

magic was made.

All tours of Hobbiton

include a visit to the famous

Green Dragon Inn, where you

can indulge in our exclusive,

specially brewed Hobbit

Southfarthing beverages

offering a taste of Middle-earth

as part of your experience.

For larger groups looking

for a unique evening event,

bespoke packages can be

arranged featuring an interactive

Marketplace setting to

immerse your guests in the

sights, smells, sounds and

tastes of the Shire. Individually

themed stalls bursting

with traditional Hobbit fare

such as New Zealand cheeses,

freshly baked artisan breads,

cured meats, smoked fish, and

of course fresh produce from

the Hobbiton gardens just to

name a few, and interactive

roaming entertainment will

mingle amongst the stalls for

guests to enjoy. As the sun

sets over Hobbiton Movie Set

the village will light up across

the lake providing a stunning

backdrop for your celebration.

If you have only a small

group or are looking to host

some important clients for a

memorable evening, a series

of special events are held each

year including Mid-Winter

Feast in July, International

Hobbit Day in September

and The Hobbiton Movie Set

Beer Festival in November.

Additional events are set to be

added to the calendar including

the popular Hobbiton

Christmas event in December.

These events are available for

group bookings upon request

and offer a great opportunity

to experience the best of what

Hobbiton has to offer.

For more information on

holding your event at Hobbiton

Movie Set visit :


events or contact our dedicated

events team events@


Add some Middle-earth magic

to your next business event

Celebrate your next event in the pictureqsue setting of The Shire

Experience the real Middle-earth with a tour of Hobbiton Movie Set as seen in The Lord of the Rings and The Hobbit Trilogies,

finishing the evening with a delicious feast on-set.

With a suite of stunning, authentic venues to choose from Hobbiton Movie Set has all the

resources to create a successful event to remember. Contact our dedicated events team today.

SHIRE TOURS, SHIRE’S REST, MIDDLE-EARTH, GREEN DRAGON, HOBBITON, THE HOBBIT and THE LORD OF THE RINGS and the characters, places, events and items contained therein, are trademarks or registered trademarks of The Saul

Zaentz Company d/b/a Middle-earth Enterprises (SZC) and are used under license by Rings Scenic Tours Limited and Wingnut Film Productions Limited, which are independently owned and operated.




Hamilton & waikato tourism complimentary ed


Expert advice for

Waikato events

Are you currently working on a team away

day, board meeting, awards evening,

conference, team meeting or staff reward

activity and seeking a bit of support? If so,

look no further, we are here to help!

Business Events

Waikato offers a free

service and expert

advice for any conference,

meeting, team incentive or

event you may be considering

in the mighty Waikato.

As part of the regional

tourism organisation for

the Waikato, no one knows

the region better; we work

with you to provide impartial

advice and assistance

focused on your meeting and

event requirements.

We can assist you with

planning by providing recommendations,


site visits, sourcing quotes

or simply answering any

questions you may have.

No event or enquiry is too

big or too small, and we welcome

you to come and visit

any places of interest with us

to experience first-hand what

the Waikato, your backyard,

has to offer.

The mighty Waikato

region is a place of powerful

possibilities. Known as the

beating heart of New Zealand,

our region is central and

diverse and our event offerings

reflect this, we are spoilt

for choice.

Here at Business Events

Waikato we are passionate

about our region and

dedicated to offer you a

seamless service.

We pride ourselves on being

available to help and provide

you with expert efficiency.

Jonathan Bhana-Thomson,

chief executive of NZ Heavy

Haulage Association, says:

"For our upcoming conference

in Hamilton we received

outstanding service from the

Hamilton & Waikato Business

Events team in scoping

out options for our annual

industry conference.

It was a very personal

service, our precise needs

were scoped and assessed

and options and visits were


In addition a variety of

locations for our partners

programme were identified

and visited.

The local knowledge of

our host was extensive, and

will result in an outstanding

conference for all participants.

In 20 years of organising

events around NZ I have

never experienced as good a

service as this"

No matter what event you

are organising we are here

to help with a full range of

components such as venues,

accommodation, transport,

team building activities, conference

planners, AV providers

and more, so call us today

and let’s chat.

Contact Aimee and

Harriet to discuss your

individual needs at


com or give us a call on

07 843 0056.

For our upcoming


in Hamilton

we received


service from the

Hamilton & Waikato

Business Events

team in scoping

out options for our

annual industry



Harriet, left, and Aimee

holding a homemade

thank you card from

a local event planner

after a day of site visits

around Waikato region.




here to


businessevents@waikatonz.com | www.meetwaikato.com



32 WAIKATO BUSINESS NEWS February/March 2021


Ramada by Wyndham forging

ahead in city centre

The domestic market is proving resilient

for Ramada by Wyndham in central

Hamilton, which is aiming for a four star

Qualmark rating, while also continuing a

refurbishment of its rooms.

Domestic bookings

are similar to a year

ago, manager Perry

De Jager says, leaving just

a 20 to 30 percent shortfall

because of the loss of

international tourism.

That’s a markedly stronger

position than regions more

affected by the loss of international


The domestic market

is strong apart from dips

when Auckland has gone

into lockdowns.

“But when Auckland is

back, regional travel is still

looking good, still as strong as

it was this time last year, which

was pre-Covid.”

He is noticing that often

bookings are being made

closer to the time of a planned

event because of wariness over

Covid, but the hotel booked

out within 48 hours of the

announcement of the Six60

Claudelands concert.

De Jager says the Ramada

group now expects travel

from Australia and the Pacific

islands won’t get going till the

end of the year, with further

international tourism 12 to 16

months away.

However, the group is continuing

to open hotels around

the country, and is anticipating

further future pickup.

Ramada by Wyndham in

Hamilton, meanwhile, has

now refurbished 49 of its 69

rooms, and will look at doing

the remaining 20 rooms in the

current months.

We’ve had some

really great

comments about how

the old hotel's been

brought back to life,

how it's looking great

from the front, and

we've opened up this

whole corner, made it

more vibrant.

It is getting a new elevator

put in, and the downstairs

area is complete, with De Jager

saying they are getting positive

feedback for the changes

on the corner of Victoria and

Collingwood Streets, where

Sisterfields cafe, bar and

restaurant has opened.

“A lot of people have commented

on how we've opened

up this whole corner. We’ve

had some really great comments

about how the old hotel's

been brought back to life, how

it's looking great from the

front, and we've opened up this

whole corner, made it more


“We think it's a plus one to

the restaurant area that is here

in Victoria Street.”

The hotel had a Qualmark

inspection last month and is

expecting the results shortly.

De Jager anticipates a four

star rating - bronze because

they haven’t yet been trading

for a year. He expects to invite

Qualmark back once they

reach that milestone, with a

view to bumping up the rating

to silver.

In the conference market,

De Jager is seeing a trend

towards smaller events than

pre-Covid. Claudelands is still

attracting some of the bigger

ones, he says, but at the smaller

end, regional organisations are

more likely to get attendees

from further afield, such as the

South Island, to join by video

linkup rather than flying in.

De Jager pays tribute to

Hamilton & Waikato Tourism,

along with H3 and Hamilton

Central Business Association,

for their ongoing efforts to foster

domestic tourism.

“They are very proactive,

they are passionate about it.

They are doing what they can

to bring business events. We

work closely with them to do

that. We still believe that Hamilton

has a lot to offer and the

businesses around here have a

lot to offer.”

Hamilton Hamilton

Experience Experience

Experience Hamilton

Hamilton Hamilton

The hotel’s central location is

The hotel’s central location is

The hotel’s central just location 15 kilometres is from Hamilton

just 15 kilometres from Hamilton

just 15 kilometres Airport, from Hamilton minutes from the casino and

Airport, minutes from the casino and

Airport, minutes bars from at the SkyCity casino Hamilton and and the FMG

bars at SkyCity Hamilton and the FMG

bars at SkyCity Hamilton and the FMG















Stadium Waikato. Hamilton You’ll be Zoo close and to the

Hamilton Zoo and Waikato Waikato Museum Museum as as well well

Hamilton Zoo and Waikato Museum





as Claudelands Event Centre and and the the

as Claudelands Event Centre and the

University of of Waikato.

University of Waikato.

Go shopping at at Centre Place, or or

Go shopping at Centre Place, or

stroll along the walkway at at

stroll along the walkway at

Hamilton Lake Domain.

Hamilton Lake Domain.

Ramada by Wyndham

Ramada Ramada by HAMILTON Wyndham by









RAMADA BY WYNDHAM 287 Victoria Street, Hamilton


HAMILTON CITY CENTRE 287 Victoria Street, Hamilton

287 Victoria Street, Hamilton

+64 7 839 4993

+64 7 res@ramadahamilton.co.nz

839 4993

+64 7 839 4993 res@ramadahamilton.co.nz ramadahamilton.co.nz

res@ramadahamilton.co.nz ramadahamilton.co.nz


Fresh ingredients. Delicious Fresh ingredients. food. Delicious food.


Stunning venue. Stunning ingredients. venue. Delicious food.

Stunning venue.

Designed to be a space Designed of to be a space of

taste, Sisterfields takes Designed taste, pride Sisterfields in to the be a takes space pride of in the

simple elegance of taste, simple exquisite Sisterfields elegance food. of takes exquisite pride food. in the


Our bright and open Our venue bright


is the and perfect open

of exquisite

venue is the



central spot for a cafe Our central breakfast, bright spot and for lunch, a open cafe venue breakfast, is the lunch, perfect

or coffee during the central or day coffee or spot a during delicious for a the cafe day breakfast, or a delicious lunch,

dinner and wine by or

dinner night. coffee The and

during menu wine by





or a



showcases well-sourced showcases

dinner New and Zealand well-sourced New Zealand

wine by night. The menu

produce, including produce, some kiwi including favourites some kiwi favourites

showcases well-sourced New Zealand

that are a little bit exciting. that are a little bit exciting.

produce, including some kiwi favourites

Experience Sisterfields that Experience flavour are a little and Sisterfields bit flair. exciting. flavour and flair.

Whether you’re in for Whether a quiet you’re dinner in for for a quiet dinner for

Experience Sisterfields flavour and flair.

two or celebrating a two special or celebrating day, we look a special day, we look

Whether you’re in for a quiet dinner for

forward to hosting you. forward to hosting you.

two or celebrating a special day, we look

forward to hosting you.












Superior Room


21m 2 - 23m

Room 2 2

21m 2 - 23m

1 x 2 King / Queen

2 1 x King


/ Queen 33

Superior Room 21m 2 - 23m 2 2 1 x King / Queen 33

Studio Twin


28m 2 Twin

- 30m 2 2

28m 2 - 30m 2 2 x Double

2 2 x


Double 15

Studio Twin 28m 2 - 30m 2 2 2 x Double 15

Standard Room Standard 16m 2 - 18m Room 2 2 16m 2 - 18m 2 1 x Queen 2 1 x 14 Queen 14

Standard Room 16m 2 - 18m 2 2 1 x Queen 14

One Bedroom One Bedroom 42m 2 2 42m 2 1 x Queen 2 1 x 3Queen 3

One Bedroom 42m 2 2 1 x Queen 3

Two Bedroom Two Bedroom 65m 2 2-4 65m 1 x Queen 2 / 2 x 2-4 King Single 1 x Queen / 42 x King Single 4

Two Bedroom 65m 2 2-4 1 x Queen / 2 x King Single 4

Stay in the Heart Stay of Hamilton. in the Heart Enjoy of Hamilton. a convenient Enjoy location a convenient in location in

the central business the central district Stay business and the contemporary Heart district of and Hamilton. amenities contemporary Enjoy in a a amenities convenient in a location in

historic setting at historic Ramada the setting by central Wyndham, at Ramada business Hamilton by district Wyndham, City and Centre. contemporary Hamilton City Centre. amenities in a

historic setting at Ramada by Wyndham, Hamilton City Centre.

Just 15 kilometres from Just Hamilton 15 kilometres Airport, from our Hamilton non-smoking Airport, hotel our is non-smoking minutes from hotel the is minutes from the

casino and bars at SkyCity casino Hamilton and bars at and SkyCity the FMG Hamilton Stadium and Waikato. the FMG Relish Stadium in views Waikato. Relish in views

Just 15 kilometres from Hamilton Airport, our non-smoking hotel is minutes from


of Victoria Street as you of Victoria take advantage Street as of you on-site take advantage dining, parking, of on-site and dining, free WiFi. parking, and free WiFi.

casino and bars at SkyCity Hamilton and the FMG Stadium Waikato. • Coffee and Relish tea making in views • facilities Coffee and tea making facilities


Guest rooms feature Guest a flat-screen rooms of Victoria feature TV, desk, Street a flat-screen safe, as ironing you TV, take amenities, desk, advantage safe, coffee/ ironing on-site amenities, dining, coffee/ parking, • iron and and ironing free board WiFi. • iron and ironing board

• Coffee and tea making

tea maker, hair dryer, tea and maker, bath hair products. dryer, A and Boardroom bath products. and Meeting A Boardroom room are and Meeting room • Complimentary are high speed • Complimentary Wi-Fi high speed Wi-Fi

Guest rooms feature a flat-screen TV, desk, safe, ironing amenities, coffee/

• iron and ironing board

available which accommodates available which 8 - 30 accommodates guests respectively. 8 - 30 guests respectively.

• Cable TV

• Cable TV

tea maker, hair dryer, and bath products. A Boardroom and Meeting room are

• Complimentary high s







available which accommodates 8 - 30 guests respectively. HOTEL FACILITIES HOTEL FACILITIES • Cable TV

• On-Site parking subject • to On-Site parking subject to

availability (fees apply) availability (fees HOTEL apply) FACILITIES

• Restaurant / Cafe / Bar • Restaurant / Cafe • On-Site / Bar parking subje

• Gym

• Gym availability (fees apply



• Restaurant / Cafe / Ba

• Gym









Events with a difference

Whether you are trying to motivate your team, looking for a team

building exercise or an interesting break out session for your next

conference then chances are, Confinement Escape rooms could

have exactly what you are looking for.



Located on Level 2 of

SkyCity, in the heart

of Hamilton’s CBD,

Confinement Escape Rooms

work closely together with the

SkyCity Team and can offer

a range of options for teams

looking for a simple event to

fully inclusive packages. The

experienced team are able

to tailor something to suit

both the budget and the team


Being located in SkyCity,

this makes organising an event

super easy. Having parking,

dining and entertainment combined

in one location, makes

a hassle-free event. Confinement

offers four themed

Escape Rooms, catering for

up to 32 players simultaneously.

Larger groups can be

catered for by rotating between

Bowling at Bowl & Social, one

of the two bars and the Escape


“A lot of people think

escape rooms are scary but it’s

not about scariness at all, it’s

about problem solving, with

teams pondering over cryptic

clues, random codes, and challenging

their lateral thinking.

It’s really interesting watching

how the team come together

and who takes the lead” says

Operations Manager, Serenity

Zillwood. Contrary to the

name “Confinement” Teams

are not squeezed into a tiny

room, all the Escape Challenges

are multi room experiences.

The door they enter is

always unlocked, but they do

need to solve a mission to find

their escape.

Set your teams off on one

of Confinement’s “Scavenger

Hunt” Games. These get your

teams out and about around the

city, making them appreciate

their return.

Confinement Escape

Rooms, jointly with Woodlands

Historic Trust offer

“Woodlands Mystery Events”.

Located in the old Gordonton

Homestead, with either a full

buffet or sharing platters these

events offer a function with a

difference. These events cater

for approximately 70, however,

the team can tailor the

packages to cater for larger


“We are also about to

launch a new programme with

a twist, working in both the

Woodlands Gardens and inside

the Homestead,” says Alanah

Bunyard, Director.

This event will be more like

a scavenger hunt but offers

something different for teams

looking for something unique.

It’s worth talking to Confinement

Escape Rooms, if

you are planning an event or

wanting to find something

unique to do.



07 838 0058 bookings@confinement.co.nz




34 WAIKATO BUSINESS NEWS February/March 2021


Location is important to the success of your business

event, but it’s our people that make all the difference.

Bringing together three of the very best venues in Hamilton combined with experienced and

passionate staff provides you with unrivalled service every step of the way.

Whether you are planning a small, intimate business meeting or a large-scale conference,

our people are here to help you find the perfect space and ensure you have everything you

need for a successful event.

Contact us today on 07 929 3000 or businessevents@h3group.co.nz to talk to the team

who specialise in bringing people together.



A spacious venue with on-site parking,

award-winning catering and spaces to

suit all events.


An inspiring location offering spaces with

impressive views across the field.


Tucked away in the CBD, this venue offers

affordable spaces overlooking the grounds.









Custom Jewellery Design | Engagement & Wedding Rings |

Remakes & Remodels | Jewellery Restoration | Jewellery Valuations

Ciao from the team at Vetro Hamilton.

A pleasant, spacious and relaxed shopping experience

with lovely music and no crowds

Affordable ingredients that provide the ability to really

enhance taste and flavour to many dishes.

Trying new and tasty dishes is not difficult!

Our super friendly staff will happily guide you and give you ideas.

Plenty of off street parking with easy access.


022 460 9430 | anna@francesadrian.co.nz

122 Rostrevor Street, Hamilton | 07 974 0415 | vetro.co.nz

Covering Hamilton & the greater Waikato | By appointment

22 Naylor Street


0800 225 999


Taupo Money Maker $1,550,000


· Very well-known local brand

· 95% managed, great team in place

· No specialised industry knowledge is required

· Very unique & exclusive sectors to the business


· 2021FY forecasted prot trending to show


Alanah & Theresa Eagle 021 289 0949


Easy Hospo. Low Rent $175,000


· Popular spot for locals & travellers

· Simple, easy to run model

· Standout marketing, trendy t-out

· Open 5 days, showing great prots

· Weekly rent $170+gst including outgoings

· 22 -23 kilos of coffee per week


Therese Bailey 021 707 641


Floor Polish & Grinding $215,000


· Long-standing, well-established

· Solid relationships & excellent reputation

· Strong forward workload

· Great assets; competent staff

· Thorough handover & training provided


Reuben Haddon-Silby 021 133 0624


Open Gate To Great Prots $599,000


· Booming industry, great prots

· Essential products for building industry

· Large purpose-built workshop

· Operations Manager in place

· Established brand, limited competition


Andrew Whyte 022 097 0065


Retail Flooring Group $550,000


· Monthly revenue averages $260,000+ incl gst

· High-end showroom with quality product lines

· Outstanding systems and support

· Fantastic customer reviews

· Growing revenues & growth


Therese Bailey 021 707 641


Top Quality Butcher $300,000


· Solid trading history & reputation

· Fantastic website with online ordering

· Consistently growing turnover & prot

· Strong lease with great working spaces

· Extended handover period on offer


Alanah & Theresa Eagle 021 289 0949


Building/Construction Services $650,000

Bay of Plenty

· High-prole, well established 60yrs+

· Servicing residential & commercial market

· Diversied, steady income streams

· EBPITDA working owner approx. $300k in


· Excellent vendor assistance included in sale



business sales



Rick Johnson 021 991 485


Reuben Haddon-Silby

Design Import Manufacture



· Well-established & protable

· Solid niche market, strong market share

· Very good systems, commercial clients

· Secured international agency brands

· Impressive sales & continued growth


Rick Johnson 021 991 485


Sales & Service Sector $350,000


· Strong reputation of quality and trust

· Stable team, secure supplier contracts

· Well positioned location with exible lease

· Returning $150K+ p/a to one part time

working owner

· Only one other local competition business


Reuben Haddon-Silby 021 133 0624


Alanah Eagle Rick Johnson Andrew Whyte Therese Bailey Atul Gupta

All LINK NZ ofces are licensed REAA08

Store Owners Sheree and Matthew Hart


supermarket refurbishment, an eightmonth

project, was carried out by Foster

Construction whilst the store remained open

and fully operational.

With the health and safety of New World

customers, store staff and contractors

being foremost, work had to be planned

and executed to an intensively managed

sequence and schedule.

Challenges included renovating the

butchery, bakery, delicatessen and seafood

departments whilst the adjacent spaces

were used for food preparation and customer

service. The entire retail floor was uplifted

and the concrete floors polished. New grocery

shelving was then installed, and changes

made to the storeroom. The new instore

café was a welcomed addition. As a result,

the Fosters team often worked 24 hours to

minimise impact on the store’s daily business


Store Owner Matthew Hart says that working

with Fosters was a great experience; nothing

like the nightmarish refurbishment stories

he’d heard about.

“The Fosters team are good people. Highly

professional and easily approachable” he


“With a project like this, there will always be

headaches, but they are excellent at creating

solutions. And there’s no need to challenge

them because they know what they’re talking


“They worked around our retail customers,

opening hours, operations without incident.

I’m confident the Fosters team could handle

just about any situation.”

Matthew adds that the project management

was excellent with regular meetings and

communication was “pretty spot on.”

Highly satisfied with his ‘new’ store, he

concludes that he’d have no hesitation in

recommending Fosters to anyone working on

a similar project.

FOSTERS.CO.NZ . 07 849 3849

More magazines by this user
Similar magazines