General Disclosure Document

General
Disclosure
Document
Financial Management Limited, registered in England and Wales. Company Registration No.
Leabold
A wholly owned subsidiary of Leabold Financial Management Holdings Limited, registered in
05173817.
and Wales, Company Registration No. 8296996. Authorised and Regulated by the
England
Conduct Authority.
Financial
About us and what we do
General Disclosure Document - March 2021
Page 01

Where are we based?
Our offices are at:
Valleys Innovation Centre, Navigation Park, Abercynon, CF45 4SN
Phone: 01443 749991
Email: info@leabold.co.uk
Website: www.leabold.co.uk
Our offices have free customer parking and are easily accessible to wheelchair
users.
General Disclosure Document - March 2021
Page 05

To reach us by rail - from Cardiff
Arriva Trains Wales from Cardiff Central - both Aberdare and Merthyr Tydfil trains
will stop at Abercynon Station.
Our offices are 0.4 miles, or about an eight minute walk from the station.
General Disclosure Document - March 2021
Page 07

Who owns and controls us?
Leabold Financial Management Limited is a wholly owned subsidiary of Leabold
Financial Management Holdings Limited, a non-trading holding company that is
majority owned by its founding directors.
You can find out more about the ownership and control of our companies at
Companies House website on
https://beta.companieshouse.gov.uk/search/companies by searching on the
following registration numbers:
Leabold Financial Management Limited - 05173817
Leabold Financial Management Holdings Limited - 08296996
Derek Lavington - Compliance Officer and Founding Director
General Disclosure Document - March 2021
Page 08

What if something goes wrong?
Where a customer is unhappy with the service we have provided, it is important to
us to try and resolve the matter as quickly and fairly as possible. Part of the role
of our compliance department is to investigate and manage the resolution of any
customer complaints or expressions of dissatisfaction.
If you have a complaint, you can contact a member of our compliance department
at our main office address. However, all our staff are trained to deal with
customer complaints and ensure these are passed on the compliance department.
Please be aware that you do not have to make a complaint in writing. A verbal
complaint is sufficient for us to act.
When we receive a complaint, we will try to acknowledge it, in writing, within 5
working days. Our acknowledgement will set out our understanding of the matter
that has caused concern or dissatisfaction and will request any further information
that we require in order to proceed with an investigation.
We will try to complete our investigation as soon as possible, at which point we will
write back to you proposing how we intend to resolve matters. Typically, we will
do this within a period of eight weeks. However, in the event that this is not
possible, we will write to you explaining the reason for the delay.
If you are not satisfied with our proposal to resolve your complaint, or we are
unable to finish our investigation within eight weeks, we will invite you to refer the
matter to the Financial Ombudsman Service. The Ombudsman will act on your
behalf, without charge, and their decision is binding on the firm.
General Disclosure Document - March 2021
Page 14

Where we provide services to you as a retail client acting outside their normal
trade or profession, our advice and services are covered by the Financial
Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS).
The FOS was set up by Government to resolve individual complaints between
financial businesses and their customers. They can look into problems involving
most types of money matters - from payday loans to pensions, pet insurance to
PPI. If they decide someone has been treated unfairly, they have legal powers to
put things right.
From 1st April 2020, the maximum claim you can make if you bring a complaint to
the FOS is £355,000. This amount will increase each year in line with inflation
If you have a complaint about a financial product or service and you're not sure
how to get started, you can contact them at:
Financial Ombudsman Service, Exchange Tower, London 14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
You can find out further details about the FOS at: http://www.financialombudsman.org.uk
The FSCS is an arrangement established by Parliament to protect consumers if a
regulated firm has stopped trading or does not have enough assets to pay claims
made against it.
The amount of compensation you receive will depend on the basis of your claim.
The FSCS only pays compensation for financial loss. Compensation limits are per
person per firm, and per claim category:
- Deposits: £85,000 per person per firm
- Investments: £50,000 per person per firm
- Insurance Business: there is no upper limit on the amount of protection.
You can find further details about the FSCS at: https://www.fscs.org.uk
General Disclosure Document - March 2021
Page 15

Your personal data & privacy
New laws protecting the personal privacy of UK citizens came into force in May
2018. These increase the existing duties on businesses and organisations to ensure
your personal information is protected and fairly processed.
When you first approach us to become a client, we will obtain information about
you directly and from other sources. Typically, these sources will include those
financial services providers with whom you have existing arrangements, and those
services necessary to determine your identity for the purposes of complying with
our statutory obligations.
The information we collect will include details of your personal circumstances,
financial affairs, and your goals and objectives. Where relevant, we may also
collect sensitive information such as details of your health, medical history, religious
considerations and ethical preferences.
We hold your information in both paper and electronic formats. Typically, we will
maintain a paper file with your most recent information, which is used for day-today
servicing of your affairs. These files are periodically updated and
electronically archived to our computer server.
Unless we receive your consent, we process your information only in relation to
those services we have agreed to provide to you, and which are set out in the
Customer Agreement you have signed and agreed to.
Where you have given your consent, we will use your contact information to
provide you with regular copies of our newsletter, birthday and Christmas cards,
or to contact you from time to time on matters we reasonably believe will be of
relevance and interest to you.
We will not, at any time, release your information to any other source for the
purposes of marketing to you.
We will only share your information with another party where necessary to fulfil
the contractual obligations set out in our Customer Agreement, or where subject
to a statutory obligation.
General Disclosure Document - March 2021
Page 16

Those sources with whom we will share data will usually be your existing and
potential new financial service providers, as well as:
https://www.smartsearchuk.com
Our identity verification service provider
https://www.intelliflo.com/financial-adviser-software
Our back office administration and investment
valuation provider
https://www.xero.com/uk/
Our online accounting system provider
https://products.office.com/enus/sharepoint/collaboration
Our online data sharing platform
https://www.financialexpress.net/analytics
Our investment data provider.
https://www.ev.uk/
Our client risk tolerance profiling system provider
https://www.thegooditcompany.co.uk/
Our IT management provider
General Disclosure Document - March 2021
Page 17

How much does this service cost?
To take over any existing investments, prepare our advice and carry out any initial
transactions:
Value of investments
Charge rate
£1 - £50,000
£600
£50,001 - £100,000
£831
£100,001 - £150,000
£1,063
£150,001 - £200,000
£1,294
£200,001 - £250,000
£1,526
£250,001 - £300,000
£1,758
£300,001 - £350,000
£1,989
£350,001 - £400,000
£2,221
£400,001 - £450,000
£2,452
£450,001 - £500,000
£2,684
£500,001 - £550,000
£2,916
£550,001 - £600,000
£3,147
£600,001 - £650,000
£3,379
£650,001 - £700,000
£3,610
£700,001 - £750,000
£3,842
£750,001 - £800,000
£4,074
£800,001 - £850,000
£4,305
£850,001 - £900,000
£4,537
£900,001 - £950,000
£4,768
£950,001 - £1,000,000
£5,000
£1,000,000+
0.50% of investment
Where we are subsequently required to advise on additional investments:
Per amount of additional investment
Charge rate
£50,000 £400
General Disclosure Document - March 2021
Page 22

How much does it cost?
To take over your existing investments, prepare our advice and carry out
transactions:
Value of investments
Charge rate
£1 - £50,000
£600
£50,001 - £100,000
£831
£100,001 - £150,000
£1,063
£150,001 - £200,000
£1,294
£200,001 - £250,000
£1,526
£250,001 - £300,000
£1,758
£300,001 - £350,000
£1,989
£350,001 - £400,000
£2,221
£400,001 - £450,000
£2,452
£450,001 - £500,000
£2,684
£500,001 - £550,000
£2,916
£550,001 - £600,000
£3,147
£600,001 - £650,000
£3,379
£650,001 - £700,000
£3,610
£700,001 - £750,000
£3,842
£750,001 - £800,000
£4,074
£800,001 - £850,000
£4,305
£850,001 - £900,000
£4,537
£900,001 - £950,000
£4,768
£950,001 - £1,000,000
£5,000
£1,000,000+
0.50% of investment
Where we are subsequently required to advise on additional investments:
Per amount of additional investment
Charge rate
£50,000 £400
General Disclosure Document - March 2021
Page 25

Where a transfer is recommended, we will advise on how a portfolio of
investments can be constructed to provide a potential for growth that is
consistent with both the target retirement income, as well as your tolerance to
investment risk. We will also consider the range of personal pension products that
could be utilised to hold these investments, taking account of the cost and
requirement for flexibility.
Once our advice has been provided to you, we will meet with you and resolve any
further queries you may have.
Where you have asked us to provide continuing oversight, we will also:
- Forward any relevant communications received from product providers from
whom you have transferred servicing rights responsibilities to us.
- Monitor any changes in legislation, tax allowance, product terms and product
provider status and notify you where these impact on those objectives, attitude to
risk and personal circumstances you have notified to us.
- Undertake a formal review of our original advice and recommendations at
intervals of twelve months.
- Calculate and provide you with a valuation of your investments at quarterly
intervals.
- Where your pension fund is placed in a portfolio of different investments, advise
you on rebalancing your portfolio and review the suitability of each investment in
your portfolio at six monthly intervals.
How much does it cost?
The following charge covers the research, preparation and issuing a written
report setting out our advice. In the event that we recommend a transfer, it also
covers our carrying out that transaction on your behalf:
General Disclosure Document - March 2021
Page 28

·- Undertake a formal review of our original advice and recommendations at
intervals of twelve months.
- Calculate and provide you with a valuation of your investments at quarterly
intervals.
- Advise you on rebalancing your investments and review the suitability of each
investment in your portfolio at six monthly intervals.
How much does it cost?
To take over your existing pension fund, prepare our advice and carry out
transactions:
Value of the pension fund
Charge rate
£1 - £50,000
£600
£50,001 - £100,000
£831
£100,001 - £150,000
£1,063
£150,001 - £200,000
£1,294
£200,001 - £250,000
£1,526
£250,001 - £300,000
£1,758
£300,001 - £350,000
£1,989
£350,001 - £400,000
£2,221
£400,001 - £450,000
£2,452
£450,001 - £500,000
£2,684
£500,001 - £550,000
£2,916
£550,001 - £600,000
£3,147
£600,001 - £650,000
£3,379
£650,001 - £700,000
£3,610
£700,001 - £750,000
£3,842
£750,001 - £800,000
£4,074
£800,001 - £850,000
£4,305
£850,001 - £900,000
£4,537
£900,001 - £950,000
£4,768
£950,001 - £1,000,000
£5,000
£1,000,000+
0.50% of pension fund
General Disclosure Document - March 2021
Page 31

Our customer proposition for
'Personal Protection Advice'
This service is suitable for customers requiring advice on planning for the financial
consequences of death or incapacity to their dependents, or who wish to mitigate
the potential effect of inheritance tax on beneficiaries to their estate.
This service is not suitable for customers requiring limited advice or one-off advice.
We will establish the financial effect on your dependants if you were to die or
become incapacitatedand the extent to which your financial affairs may be
arranged to meet their needs. Where there is a shortfall, we will examine and
identify appropriate means for this to be covered within your expenditure budget.
Where it is necessary to take out insurance to cover any shortfall, we will examine
features, charges and financial strength of providers and recommend those whom
best meet your needs.
We will also advise on establishing a will and other legal arrangements necessary
to care for children and ensure access to finances are not restricted by probate.
Where you do not already have a solicitor, we will arrange to introduce you to a
suitable local practice.
Once we have provided our advice, and we have received instructions on how the
customer wishes to proceed, we will then arrange for the agreed transactions to
be carried out.
Where you have asked us to provide continuing oversight, we will also:
- Forward any relevant communications received from product providers from
whom you have transferred servicing rights responsibilities to us.
General Disclosure Document - March 2021
Page 33

- Monitor any changes in legislation, tax allowance, product terms and product
provider status and notify you where these impact on those objectives, attitude to
risk and personal circumstances you have notified to us. ·
- Undertake a formal review of our original advice and recommendations at
intervals of twelve months.
In the event of your death, we will provide your dependents with a comprehensive
range of support and advice services to allow them to manage funeral and other
financial arrangements.
How much does it cost?
Value of estate in the event of death
Charge rate
£0 - £499,999
£750.00
£500,000-£999,999
£1,500.00
£1,000,000 - £2,999,999
£2,500.00
£3,000,000 - £4,999,999
£3,500.00
£5,000,000 +
By arrangement
To provide continuing oversight:
Value of estate in the event of death
Charge rate
£0 - £499,999
£250.00
£500,000-£999,999
£750.00
£1,000,000 - £2,999,999
£1,250.00
£3,000,000 - £4,999,999
£1,750.00
£5,000,000 +
By arrangement
General Disclosure Document - March 2021
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General Disclosure Document - March 2021
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