Debtfree Magazine Issue 4 of 2021

debtfreemagazine

SA's free debt counselling & debt review magazine. We discuss scams you need to beware of when thinking about leaving the debt review process early (and whether you could leave early).

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I’m Feeling Lucky

Issue 4 of 2021


EXCELLENCE IS DOING

ORDINARY THINGS

EXTRAORDINARILY

WELL

– John W. Gardner


WHAT MAKES US

EXCELLENT?

/ Unimpaired and automated PDA systems

/ Integration with top-ranked Debt Counsellor systems

/ Enhancing Debt Counsellor efficiency and sustainability

/ Best customer support in the country – queries are resolved within 24 hours

/ Strong compliance and best-industry-practice implementation is at our centre

Call Chris van der Straaten

Head of Hyphen PDA | 082 557 0437

Or call our friendly support centre on 011 303 0060 - Option 2

or visit our website www.hyphenpda.co.za


CREDIT

CREDIT

PROTECTION

CREDIT

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

PROTECTION

PROTECTION

Why Have not you insure applied all to your go under outstanding debt review? accounts Are you in restructuring a single ONE your Credit monthly Protection expenses? Policy? Would you like to insure your debt?

BENEFITS Why not insure OFFERED: all your outstanding accounts in a single ONE Credit Protection Policy?

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

• Death – we settle the account

BENEFITS OFFERED:

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• Critical Illness – we pay your installments for 3 months

Permanent Disability – we • Death settle – the we account settle the account

Critical

Retrenchment

Illness – we

– we

pay

pay

your • Temporary your

installments

installments Disability for 3 – for

months we 12 pay months your installment for 12 months

• Retrenchment – we pay your • Permanent installments Disability for 12 – months we settle the account

At a rate of R2.95 per R1000 • Critical unsecured/short-term Illness – we pay your credit installments and R2.00 for 3 per months R1000 on mortgages and you can now insure your debt

• Retrenchment – we pay your installments for 12 months

for At a less. rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt

for less.

At a rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt

The following financial obligations for less. or debt can be covered on the ONE Credit Protection Policy:

The following financial obligations or debt can be covered on the ONE Credit Protection Policy:

• Credit Cards

Credit Cards

• Overdrafts

The following financial obligations or debt can be covered on the ONE Credit Protection Policy:

• Overdrafts

• Credit Cards

• Personal Loans

• Personal Loans • Overdrafts

• Home Loans

Home Loans

• Personal Loans

• Retail Retail Accounts Accounts • Home Loans

• Retail Accounts

• Rental Agreement

• Rental Agreement

• Maintenance Orders

• Maintenance Orders

For further information please please speak

For further speak to your

information to your Broker,

please Broker, Debt Counsellor

speak Debt to your Counsellor or alternatively contact your regional ONE office.

Broker, Debt or alternatively Counsellor or alternatively contact your contact regional your regional ONE office. ONE office.

0861 266 562

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0861 266 562

admin.debt@one.za.com admin.debt@one.za.com

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Terms and Conditions Apply Terms and Conditions Apply

Terms and Conditions Apply

ONE Insurance Underwriting Managers (Pty) Ltd Reg No. 1996/008987/07.

ONE Insurance Underwriting Managers Authorised (Pty) Ltd Financial Reg No. Services 1996/008987/07.

Provider FSP8783 VAT No. 4370160501

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Authorised Financial Services Provider FSP8783 VAT No. 4370160501


FROM THE EDITOR

The world can be a scary place. Maybe the aggression

of the world’s super powers makes you nervous,

maybe it is the mind blowing amount of people getting

covid-19 in India’s second wave or perhaps it is fires in

major SA cities burning down houses, residences and

libraries. Is anywhere safe any more?

When you have all that going on and suddenly a retailer tells you that

owning the latest phone/pair of shoes/gaming consol/toothpaste will

make your life better we become fascinated and foolishly buy into

that sales pitch. Maybe a mountain of debt and a new asset is the key

to happiness? And so, off we go accessing credit to have that thing

now, rather than later, because we need to feel happy and safe now,

not later.

It takes most people a lifetime to realize that having lots of shiny

things is not the path to happiness. Life is a little more complex than

that. But the chance to reach out and perhaps grasp happiness in any

form is so enticing. And let’s admit it things get stuck in our heads and

we become consumed by them.

I must admit I got a bit caught up in the internet meme come true:

‘the Josh Fight’ this month. I found it funny to think that someone

who was just having a goof during lockdown saw something they

were just joking about come true (If you don’t know anything about it,

then why not Google it and have a laugh?).


Credit gives us a short cut to access things we want now. Paying off

credit, of course, leaves us trapped for years or even decades. Debt

review is one of those amazing provisions that helps people with debt

be treated with dignity and reasonableness but once the process is

started it hems you in. No more access to more credit to splurge with.

No more missing debt payments, like in the past. It requires a level of

discipline that is genuinely hard to maintain. So, many people think

about leaving the process with much of their debt still weighing them

down. We look into this in some detail this issue and also look at

things consumers really need to be very careful to avoid.

If you have been feeling a bit panicked and hemmed in by your debt

review I can only say that it is important to remember it is your debt

that is weighing you down and holding you back. Not your debt

review.

You may want to take a short cut in getting out of debt so you can

be free now not later. It is really important that you realize that debt

review is that short cut. Beware of leaving the process at the wrong

time. You could be heading right into a whirlwind of disaster. So,

educate yourself about your options and always talk directly to your

Debt Counsellor before making any big decisions about such matters.

Rather than all the shiny or negative things that may capture your

imagination why not get fascinated by living a life where you have no

monthly debt payments, no debt obligations, no debt. Fixate on it.

Make it part of your daily thought process. If you can do that then you

are truly on your way to being debt free.


ONLINE

14 June 2021

National Credit Regulator

Debt Counselling Training Course

CLICK HERE TO ENROL

Contact us for more info: 012 434 2500

www.enterprises.up.ac.za


DEBT REVIEW

LESSON #1

Your PDA statement is a history of the

payments made. Please note that the

balance shown might differ a little from

that on the credit providers’ side.


PROFESSIONAL DEBT

COUNSELLING ATTORNEYS

Assisting With Debt Review Matters Nationwide

WESSEL SYMINGTON TEL: 021 872 1968

wessel@steyncoetzee.co.za www.steyncoetzee.co.za


South Africa’s

Leading Debt

Solutions Provider

Wessel Symington

Steyn Coetzee

Attorneys

‘‘The reason Zero Debt are industry leaders is that they get 80%

acceptances on their initial proposals to credit providers, right away. They

also make excellent use of the DCRS proposal system in negotiations

with credit providers.

Zero Debt regularly succeeds in convincing credit providers to reduce

their high interest rates down to less than 5% on their client’s debts.

This means that Zero Debt clients obtain their court orders and can pay

off their debts quickly. They ensure dedicated clients get their clearance

certificates and are soon able to start their debt free life.

Zero Debt’s team are very experienced and highly professional. They

work hard to ensure clients are totally debt free at the end of the debt

review process.’’

087 701 9665

help@zerodebt.co.za

www.zerodebt.co.za


LEAVING DEBT REVIEW EARLY

C

EXITING DEBT

REVIEW

“GET OUT OF

DEBT REVIEW”

SCAMS

O

NTENTS

SEQUESTRATION

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable

and verifies as much information as possible.

However, reporting inaccuracies can occur,

consequently readers using this information do

so at their own risk. Debtfree Magazine makes

content available with the understanding that

the publisher is not rendering legal services or

financial advice. Although persons and companies

mentioned herein are believed to be reputable,

neither Debtfree Magazine nor any of its

employees, sales executives or contributors accept

any responsibility whatsoever for their activities.

Debtfree Magazine contains material supplied to

us by advertisers which does not necessarily reflect

the views and opinions of the Debtfree Magazine

team. No person, organization or party can copy

or re-produce the content on this site and/or

magazine or any part of this publication without

a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree

Magazine, authors and contributors reserve their

rights with regards to copyright of their work.


CONSUMER FRIEND

USES

SOFTWARE TO ENSURE

POPIA COMPLIANCE!

- Secure system-to-system data transfer (no human contact)

- Elimination of data exposure from the use of email

- Data specification is fit for purpose

POPIA COMPLIANCE IS

CRUCIAL THIS YEAR!


BREAKING

NEWS


NCR & CREDIT OMBUD

TEAM UP

The National Credit Regulator (NCR) regulates the credit

industry including all the banks and anyone else who offers

credit (non banks). When it comes to the banking sector

there is a Banking Ombud and for non banks there is the

Credit Ombud. These Ombuds have jurisdiction in terms

of the National Credit Act (NCA) and help resolve disputes

between consumers and credit providers.

Sometimes the investigative services offered by these

organisations can possibly overlap. This is why the NCR

and the Credit Ombud have signed a new agreement

(Memorandum of Understanding) about how to handle

such matters.

The NCR and Credit Ombud have agreed that instead

of using vital limited resources at the NCR they will refer

matters to the Ombud for disputes relating to non bank

credit providers. The Ombud has agreed to a system of

reporting to the NCR so that they can report and track how

things are going.


We are the champion

in your corner!

DebtBusters provides a remedy for financially stressed

consumers through effective debt relief solutions.

Over 1 million South Africans who are facing tight

budgets and are struggling with debt, have come to

DebtBusters looking for a financial solution.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za


STAFF CHANGE AT

CONSUMER FRIEND

Consumer Friend is an award-winning service provider

that many credit providers use to help them with their debt

review.

They are industry leaders in their field and are well respected

in the industry for their fast turnaround times and eagerness

to communicate and engage with Debt Counsellors. This

month they ran the latest in a series of webinars. The Webinar

ended with a big announcement by Mr. Justin vd Linde who

has worked with the organisation for around 15 years. He

announced that he will be moving on to other opportunities

as of the end of April 2021.

Justin received the ONE Significant Contribution to Debt

Review Award in 2019 when he was recognised by his peers

(both credit provider and debt counsellor) as being a positive

force for good in the industry. He also mentioned that Debt

Counsellors will be able to communicate with the highly

experienced and familiar Chantell Rousseau at Consumer

Friend in the future.



DEBT REVIEW AWARDS

Each year, the results of an industry-wide, ongoing peer

review process culminates in an Awards gala. The Annual

Debt Review Awards is like “the Oscars” of debt review with

excellence in the field being recognised at the event. Golden

Piggy Bank awards are given to those individuals, practices

or credit providers who receive the highest ratings by their

peers throughout the year.

Due to the Covid-19 pandemic, the Gala shifted online to a

live YouTube event in 2020 and due to the ongoing need for

precautions this year the event will once again be streamed

on YouTube for all to enjoy in 2021.

This year the event is scheduled to be held on the 10th of

September which is a Friday. The event will begin streaming

with build-up events in the midmorning once again and the

main event will begin mid-afternoon and finish at the end

of the workday.

Debt Counsellors, Payment Distribution Agents and Credit

Providers and Bureaus will all be able to invite all their staff to

tune in and participate. There will be presentations, prizes,

speeches and entertainment during the live stream and all

(including the public) are welcome to tune in and enjoy.

Links to the event will be published on the Debt Review

Awards website, social media and through partners such as

Debtfree Magazine.


South Africa’s

leading Debt Counsellors

since 2007

Start getting out

of debt today!

www.creditmatters.co.za

Just got out

of Call debt! our national

call centre on

086 111 6197

Call our national call centre on 086 111 6197

www.creditmatters.co.za


VBS FUNDS NOW

AVAILABLE AT NEDBANK

In March 2017 the SA Reserve Bank (SARB) placed the

looted and collapsing VBS Mutual Bank into curatorship. In

November 2018 it was ordered Liquidated as the extent of

the looting became apparent.

The bank had 18 3000 deposit accounts at the time and 17

750 were transferred to Nedbank (valued at R260 Million).

The bank’s deposit clients included burial societies, stokvels

and savings clubs.

Due to the intervention of the SARB an arrangement was

put in place whereby clients of the liquidated bank could

withdraw up to R100 000. Anything over and above this

amount will not be able to be claimed unfortunately for those

few accounts where they had higher balances. Depositors

have been given until 8 July 2021 to withdraw their funds

from Nedbank branches.

The VBS High Court case will resume in August 2021 with

18 people accused of fraud, money laundering, corruption

and more.


POPI-PROOF

your PROCESSES

WITH DREX

Secure system-to-system data transfer

(no human contact)

Elimination of data exposure from the

use of email

Data specification is fit for purpose

^

DID YOU KNOW?

The President of South Africa has proclaimed the POPIA commencement date to be 1 July 2021.

POPIA applies to any company or organization processing personal information in South Africa.

Fines for non-compliance with POPIA can range up to 10 million ZAR (South African rands).

POPIA defines personal information broadly as any information relating to not only a living person,

but also a company or legal entity.

^ ^ ^



LEAVING DEBT

REVIEW EARLY



LEAVING DEBT REVIEW EARLY

INTRODUCTION

It may sound strange but all Debt Counsellors want

each of their clients to ultimately leave debt review.

This is uncommon in many businesses but in debt review the end

goal is to have the financially troubled consumers get out of debt.

Once they are out of debt they no longer need the help of a Debt

Counsellor and the debt review process.

Some consumers, however, start the process and then decide they

no longer want to be in debt review any more. This can happen for a

variety of reasons. They might be good reasons or sadly (and perhaps

more commonly) bad reasons.


LEAVING DEBT REVIEW EARLY

GOOD REASONS TO

LEAVE DEBT REVIEW

1 Their financial situation has totally improved.

Eg. A couple may have entered debt review when one partner lost

their employment. Now, after some time, the partner has received

employment again. They can now afford to (1) catch up missed

payments and then (2) leave debt review and go back to paying the

old monthly payment amounts and interest rates and fees

2 A person may have been placed under debt review

incorrectly.

Eg. Somehow, a marketing firm might have informed a Debt

Counsellor (and then the NCR) that the consumer had asked to be in

debt review when, in fact, they had not.



LEAVING DEBT REVIEW EARLY

BAD REASONS TO

LEAVE DEBT REVIEW

1 The person wants to get deeper into debt

Eg. The person has not been able to adjust their spending habits

and wants to make a purchase. They try to get more credit to do so

but are told they cannot because they are under debt review. They

mistakenly think that by leaving debt review they will actually be able

to get more credit

2 The consumer thinks it is taking a long time to pay

off their debts.

Eg. After taking years to get deep into debt the person grows

impatient that their debt is taking long to pay off. Even though they

have a plan showing them how long it will take they forget to check it

and track their progress each month. They foolishly think that leaving

debt review will somehow make things better.

3 The consumer gets an incorrect statement from

a credit provider and decides the debt review is not

working.

Eg. The consumer gets a statement (or call) from one of the credit

providers in the debt review who show them the incorrect figured

owed because of computer or human error. Instead of asking the

Debt Counsellor to resolve the issue (which takes time) they get


desperate and decide to try to suddenly leave the debt review with all

their credit providers.

4. The consumer signed up for debt review with a Debt

Counsellor but never made any payments or followed

through with the process. When applying for more

credit recently they were reminded of this.

As you can see there are many reasons why someone might decide

they need to leave a debt review before the planned end date in your

debt restructuring court order.

The best time to leave debt review, of course, is when all your debts

have been 100% paid off and you are totally debt free. You may,

however, be in one of the situations mentioned above and be thinking

about leaving the process.

Let’s consider how and when one can leave debt review and things

you need to be very, very careful of, if you make this decision.


EXITING

DEBT REVIEW




EXITING DEBT REVIEW

INTRODUCTION

There seems to be a never-ending stream of ads on

Facebook and other social media platforms for DEBT

REVIEW CANCELLATION or DEBT REVIEW REMOVAL.

While it is possible to exit early from a debt review, careful note

should be taken that many of these services are scams. Read this

article to get the facts on when it is actually possible for people who

are under debt review to exit the program and the right way to do it.


EXITING DEBT REVIEW

THE CREDIT

BUREAUS’ DEBT

REVIEW FLAG

When a person applies for debt review, the people who

have lent them money are asked to make significant

concessions to assist the person to responsibly repay

their debt.

Only people who are genuinely overindebted are afforded this

privilege, and it is the Debt Counsellor’s job to evaluate if the person

is overindebted. It is important though, that the person does not incur

more debt which not only makes matters worse but would also be

unfair to the credit providers who have already made sacrifices.

For this reason, the DEBT REVIEW FLAG is placed on the consumer’s

credit bureau profile. The Debt Counsellor lets the National Credit

Regulator (NCR) know that the consumer has applied for a review and

the NCR let the credit bureaus know to place a flag on their credit

record.

Unless existing debt is being consolidated, Credit Providers are not

allowed to lend money to a person with the flag beside their name or

they may be guilty of what is called reckless credit.



EXITING DEBT REVIEW

HOW TO GET THE

FLAG REMOVED

There are various phases in the debt review process.

The method to get the flag removed depends on

where in the process (which phase) the person’s debt

review already is. Whether the person’s debt review

is just in the information gathering phase or past the

declaration phase or even after the court order phase

makes a big difference.

Phase 1 – Information gathering

This phase usually lasts one week after the Debt Counsellor has

accepted the application but must be completed within 30 days.

During this time the debt review can be cancelled by simply giving the

Debt Counsellor written instruction that you wish to cancel the debt

review. You are liable to pay the admin fee and that is the end of it.

The Debt Counsellor must update the NCR who will in turn update

the bureaux and no record of the application remains on your credit

history.


Phase 2 – Declaration

After the first week the Debt Counsellor must make a decision if you

are over indebted or not. He or she does this by issuing a document

called a Form 17.2 which is sent to all of your credit providers and

the credit bureaux are updated via the NCR. If the Debt Counsellor

finds that you are not over indebted then that is the end of the debt

review and the flag is automatically removed. If however the Debt

Counsellor finds that you are over indebted, then the flag remains on

your record.

During this phase, the Debt Counsellor cannot remove the flag unless

all of the unsecured debts have been paid off (more about this later).

Until a Court Order is granted, it is possible to have the flag removed

if a Magistrate’s Court looks deeply into your situation and makes a

declaration that you are not over indebted. This is, of course, only

possible if you suddenly (maybe you won the lotto) can afford the

original instalment amounts and your accounts are not in arrears.

Phase 3 – Court Order

A Debt Counsellor must take every application for debt review to

either a Magistrate’s Court or the National Consumer Tribunal (NCT)

to get an Order. This is a debt restructuring order.

This step is important because it provides you with legal protection

but also so that an independent person confirms your overindebtedness.

Once a Court Order is granted the debt review is final.

It is possible to apply for a recission of the Order but this is only

possible if you can show the Court that the Order should not have

been granted in the first place. This would mostly be due to technical

issues. It is important to note that not being over-indebted anymore is

not a valid reason to then rescind the Order.



EXITING DEBT REVIEW

THE CLEARANCE

CERTIFICATE

Obtaining a clearance certificate (otherwise known as

a Form 19) is the “normal” way to exit a debt review.

Your Debt Counsellor must issue you with a clearance certificate

when you have paid off all of your unsecured debts and you can

afford the instalments on your secured debt (such as your home

loan). The Debt Counsellor must first go through a process to verify

that your agreements have all been paid off and then will issue the

certificate and notify the bureaux.

If your Debt Counsellor cannot be reached, you can ask any Debt

Counsellor to take over your case and issue the clearance certificate.

If you do this, make sure that you are dealing with a registered Debt

Counsellor by checking their registration here: http://www.ncr.org.

za/register_of_registrants/registered_dc.php

Only a registered Debt Counsellor can issue a clearance certificate.

Once the clearance certificate is issued, the flag and all record of the

debt review is cleared from your name by the various credit bureaux,

usually within seven days. Remember though, that it may take the

Debt Counsellor a little while to first verify that you have actually paid

off all of the debt before they issue the certificate.


EXITING DEBT REVIEW

SUMMARY

Stage of Debt Review Method to exit How long does it take

Before the Debt Counsellor

issues the declaration of

over-indebtedness (Form

17.2)

After the Debt Counsellor

issues the form 17.2 but

before the Court or Tribunal

Order

Once a Court Order is

granted

Written cancelation to Debt

Counsellor

Application to Court under

Section 88(b) of the National

Credit Act

All of the unsecured debt is

paid off and the instalments

on the secured debt can be

afforded

Recission of Order

All of the unsecured debt is

paid off and the instalments

on the secured debt can be

afforded

Seven days from when the

Debt Counsellor processes

the withdrawal

Varies depending on the

Court Role. Anything from

three weeks to four months

Once the Debt Counsellor

has verified the information

seven days from the issue of

the clearance Certificate

Can only be done if the

original order was incorrectly

granted. Between three

weeks and four months

Once the Debt Counsellor

has verified the information

seven days from the issue of

the clearance Certificate

Debtfree Magazine want to thank Debt Counsellor Mel De Silva of

58-Eight for his assistance with this article. To find out more about

58-Eight head over to www.58-eight.com



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“GET OUT OF DEBT

REVIEW” SCAMS


debt review removal

Google Search

I’m Feeling Lucky


“GET OUT OF DEBT REVIEW” SCAMS

INTRODUCTION

A lot of people who begin the debt counselling process have later

decided that they do not wish to go ahead. This might be because

they did not realize the seriousness of the process and the restrictions

it brings, or are not ready to make the necessary adjustments to

their lifestyle. Others might have had their details prematurely

captured after consulting with someone on the phone, without fully

understanding what they were committing to. They may not have

received regular communication and support at the start of the

process and later, as a result, decided they want out. They may not

even know who informed the NCR that they wanted to start debt

review. Regardless of the cause, many consumers then head online to

Facebook or Google and look for ways to get out of the process.

If you have spent a few minutes online searching for how to get out

of debt review, you will almost immediately be exposed to all sorts

of scams. If there is legitimate help out there, is it buried under a

mountain of spam, scams and fraudsters.It is not uncommon for

those seeking help to immediately be offered all sorts of unrealistic

solutions, which all have one thing in common: eventually consumers

are asked to pay upfront for the so-called service, i.e. a “no questions

asked” loan for those who are blacklisted or having the debt review

flag removed from the credit bureaus.

Here are a few typical examples of what one may find online, taken

from one Facebook group which has over 12,000 members. They

range from mentions of debt review to immediate offers of fictitious

loans. We have tried to leave the grammar as is:


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #1

Are You Blacklisted or you on Debt review

• Bad Credit History?

• Can’t Buy A House Or A Car?

• Can’t Open A Clothing Account?

• Judgments Against Your Name?

• Need To Know Your Credit Score?

• Let Us Help You Clear Your Name!

It Only Takes 5 to 7days

Get started today.

inbox me your number

WhatsApp me +27 73 550 xxxx

So i can help you

Due to poor financial education, many people think that blacklisting

actually exists. It is so bad apparently, it is compared to the terror of

being ‘on Debt review’. The good news is that it only takes 5 to 7 days

to be scammed out of your deposit for a fake loan.


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #2

Get your Instant loans at Direct Axis Finance Loan with NO CREDIT

CHECK,Blacklisted,Debt Review,Debt consolidate can apply.contact

us with our Email address at,directaxisfinances@aol.com or via

WhatsApp or call +27832717792 landline 0875100257.

Offers of fake loans without credit checks, using the names of well

known credit providers or companies are common, as most people

who want to have the credit bureau flag removed, are doing so with

the foolish hope of getting new credit (which they probably can’t

afford). Don’t worry; this scammer will help you get deeper into debt

by stealing the up-front fees they will demand.


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #3

For Debt Mediation WhatsApp Debt to 078xxx xxxx or inbox your

numbers so that I can call and assist you. Get upto a 50% Discount on

your monthly installments. Regain Financial Control. With Only One

single, reduced payment leaving you with extra funds every month.

Tired of the phone calls from everyone, we manage the process on

your behalf so you don’t have to.There is no Upfront Fee that you are

required to pay.

Please Note This is not Debt Review.

This one prides itself in specifically NOT being debt review, and was

posted as a comment to someone asking how to have the debt

review flat at the credit bureaus removed.


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #4

I’m blessed to cast powerful Spells with the help of my powerful

spiritual powers, my spells are done unique ways to fulfill my clients

goals. If you are new or you have been disappointed by other spell

casters and healers who have failed to provide you with the results

they promised you and you’re stuck with no option of achieving or

solving your problem, its time you contact me, the most powerful and

spiritually gifted spell caster.for more information feel free to contact

Dr Nkunumbi CALL OR APP ( +267) xxxxxxx.

These use my service comments, though not offering loans or some

sort of debt review removal scam, are regularly posted on comments

of those looking for assistance with removal of credit bureau flags.

Some even offer to enlarge your genitalia, get you winning lotto

numbers or bring back lost loves (regardless how they may feel about

you, your genitalia or financial wealth).


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #5

Have you ever searched for fund, Loans, financial assistance or

need an accredited lender to help you meet up with your needs and

demands? do you want to buy a Car or any other Property? have

your bank turned you Down? Or are they delaying your plans with

too much paper work? Have you been blacklisted? Cash Loans Up To

R1,000,000.00. Then you have no Alternative than to get an instant

and reliable service from our loaning Agency. Cash a Personal Loans

Up To R1,000,000.00 Within 24 Hours. Fast & Easy Online Application.

@ 3% Interest Rates, duration of 1 to 20 Years (Maximum). No credit

Reviews! for your quick and easy loan application!

Blue Finance loan Promotion Team.

Incorporated in the Republic of South Africa

Registration Number: 1996/006595/06

NCR Registration No. NCRCP133

JSE Code: BFS

ISIN: ZAE000083655

whatsapp +276274xxxxx

This scammer has given his advert extra thought, notice the attention

to detail i.e. the NCR CP number listed in the post – which cannot

be found on the NCR’s database, by the way. They obviously think

borrowing a million rand should involve less paperwork. They

probably also think they can con you into paying upfront for a bogus

loan that will never materialize.


“GET OUT OF DEBT REVIEW” SCAMS

EXAMPLE #6

Here is another common scam posting on this Facebook group that

gets copy pasted into almost everyone’s question or request:

consolidated my debts with Amazon Loan Company, I was looking

for a debt consolidation loan for the past 4 months and I have

applied with my bank NedBank but I was declined and all the financial

institutions I went to I was also declined too because of my poor

credit. Until a total stranger introduce me to Amazon loan. At first it

look like a joke, I could not believe my eyes when they offered me a

loan of R250,000.00 to consolidate all my debts. That didn’t end it, I

directed a friend of mine about a month after and they also help her

with R400,000.00 personal loan. If you are out there looking for a

legitimate lender for any type of loan. I would advise you to contact

Amazon loan. No credit check!. Blacklisted are welcome. Just get

your loan secure at 5% interest rate and loan funds will be transferred

into your account in less than 48 hours. Email: amazonlendings04@

gmail.com please Call\Whatsapp (+27)671466XXX OR

(+27)210073XXX for more info PLEASE SHARE IT. YOU MIGHT JUST

BE SAVING SOMEONE OUT THERE!!!kindly tell them you were

referred by Mar K Nakanjani.

This scam may catch for those who neglect to go an extra step and

Google if the Amazon Loan Company is actually registered credit

provider on the NCR’s database. ‘At first it may look like a joke’…but

we soon realize it more look like a scam than a joke.



“GET OUT OF DEBT REVIEW” SCAMS

SAD COMMENTS

It is not uncommon for a post by a consumer looking

for genuine assistance to be spammed again and again

by these scammers.

Occasionally other concerned consumers will try to make comments,

or a concerned Debt Counsellor may try to warn the original poster

about the danger of scams, but these are quickly buried under a

mountain of garbage, spammy posts offering fake loans and such.

At the same time, it is important to recognize that many of the people

who on these groups have had poor experiences with debt review

and may say things like these quoted below:

Comment: ‘why do u even wanna join debt review cos it’s bad’

Comment: ‘Open fraud case against counsellor: These counsellors’re

robbers.’

Although you may totally disagree with these comments, those who

post them have strong negative feelings about the process or their

personal experience of the process. It is sad to see how frequently

such comments are made and this points to a real problem.


“GET OUT OF DEBT REVIEW” SCAMS

A GROWING

NATIONAL CRISIS?

At present, there may be between 600 000 and

perhaps 800 000 (according to one attorney’s

estimation) people who are flagged as being under

debt review, even though they are not actively in the

process of paying off their debts.

Many of them have perhaps managed to pay off their debts or got a

real handle on their financial situation, while others are just stuck in

the vicious credit cycle.

Soon 4% of South Africa’s credit users will be stuck with a Debt

Review flag while not actively in debt review.

Sadly thousands of these consumers are now being scammed out

of their hard earned money, while already in financial distress. This

is digging them deeper into debt, robbing them of the hope of ever

having an economically sound future.




“GET OUT OF DEBT REVIEW” SCAMS

WHAT CAN BE DONE?

Many Debt Counsellors take the time to try to inform the relevant

authorities (e.g. the NCR) and the social media platforms where

these scams are being perpetrated, in an effort to protect vulnerable

consumers, but unfortunately there are little visible results. These

days, such scams are becoming increasingly common in all walks of

life and vulnerable, gullible consumers are the hardest hit.

While concerned parties can bring these matters to the attention

of the authorities, it is ultimately up to consumers who have been

scammed, to open fraud cases or report such things to the NCR.

Where people hold themselves out to be registered with entities, like

the NCR, these authorities have the power to bring charges against

such individuals…if they can be found and caught.

Consumer education is an effective preventative tool to help protect

consumers. Warnings can be shared with those currently in debt

review, but especially with those who decide to leave the debt review

process prematurely.

It is also vital that Debt Counsellors make a concerted effort to keep

their new consumers well informed and up to date with their debt

review (even on a daily basis at first). These steps will ensure that

consumers end up talking to their Debt Counsellors, rather than

scammers on the internet.



SEQUESTRATION

IS IT AN OPTION?


I DECLARE

BANKRUPTCY!


SEQUESTRATION - IS IT AN OPTION?

INTRODUCTION

You may have heard of the term sequestration. You

may be wondering how it works and if it might be right

for you. Let’s take a closer look at the process and how

it works.

In America it is called declaring Bankruptcy but here in South Africa

we know it as sequestration or being declared insolvent.

The fancy legal term is ‘Capitus Diminutio’ and it means that the court

says that your liabilities (what you owe) exceed their assets and the

court has declared the debtors estate be sequestrated.

This is a long standing legal process of dealing with your debts

when you cannot afford to repay your creditors everything they are

demanding.

The idea is that a court says that you are not in a position to

realistically pay off all that you owe. They then make use of your

assets (the things you own) to pay off as much of the debt as possible.

The court appoints someone to help with the process of selling off

these assets and to make sure that the process runs smoothly.

You may remember Michael Scott from the (American) Office

when he declared Bankruptcy. He later learned it was a bit more

complicated than that.


SEQUESTRATION - IS IT AN OPTION?

STARTING THE

SEQUESTRATION

PROCESS

The process begins when the debtor shows themselves

to be insolvent (like by writing to a credit provider

saying that they do not have the means to cover their

debts).

The creditor then brings an application to court to have the debtor

declared insolvent and to start the sequestration process.

If the process is a voluntary surrender or a “friendly” sequestration the

process is very similar.




SEQUESTRATION - IS IT AN OPTION?

WHAT IS A FRIENDLY

SEQUESTRATION?

Normally, it is an upset credit provider or credit

providers who begin the sequestration process

because the consumer is not paying their debts but has

assets which could be sold to settle some of the debt.

There is also the situation where another more friendly person begins

the sequestration process (as a sort of favour to the debtor knowing

that the debtor wants to sequestrate).

It might be a friend who really is owed a debt. The debtor might

send a letter to their friend saying they cannot pay and are actually

insolvent. The friend could then begin the legal process calling for

sequestration.

If everything is above board and the debt owed to this person is real

and the process will benefit the creditors then the courts will allow

the process to begin.


SEQUESTRATION - IS IT AN OPTION?

WHAT NEXT?

An advert is published in the Government Gazette and

newspaper like Die Burger.

An ability statement is made up and commissioned and handed in

to the Master of the High Court (or local magistrate). A registered

letter is sent to everyone who is owed money (the creditors) and

SARS is notified (since they get first go at your money if they are

owed anything). After appearing in court with an attorney, a Curator

is appointed by the court to look after things. The Curator will now

handle all financial matters on behalf of the debtor and make sure the

sequestration runs smoothly.

Assets are evaluated and the value worked out. These values are

used to ensure you will cover the minimums asked by the courts.

The assets are eventually sold off to settle up as much of the debt

as possible. In many cases family and friends of the person declared

insolvent buy some of the assets or perhaps even the person

themselves buys certain things back. You may wonder where an

insolvent person gets money from. Well, they may end up staying in

their home while it is being sold. During the time it takes to sell off

and transfer the property they might not be paying off their bond.

This means they have some available funds to use for things like

a deposit at a new rental or to buy some assets back. The person

may also be receiving a regular salary enabling them to now use

funds that were previously used to pay off debt (now included in the

sequestration) each month.




SEQUESTRATION - IS IT AN OPTION?

THE BENEFIT

TO THE DEBTOR

Why would someone be happy to be sequestrated?

Why would they even set in motion a friendly

sequestration process if they will lose all their assets?

The main benefit to the debtor is that once sequestrated their debts

are gone. The debts belonging to the person’s sequestrated estate are

now settled by the Curator and the consumer is no longer liable for

them.

This is a huge stress reliever.

The person, who now no longer has any debts, can later be

rehabilitated and if they want enter the credit market at a future time.


SEQUESTRATION - IS IT AN OPTION?

THE PROCESS MUST

BENEFIT YOUR

CREDITORS

The main idea behind a sequestration is to get as much

money back to the credit providers as is realistically

possible in a short time period.

This is why the courts require a minimum percentage of the debt

to realistically be paid off. If there will not be enough money for the

credit providers then the courts will refuse the sequestration.

In some parts of the world there are different rules about this and

even in South Africa there have been discussions about what is

known as a “poor man’s sequestration” option. At present, however,

government feels that the court summons and judgment process as

well as the administration and debt review processes provide enough

relief options for those who do not qualify for sequestration. These

other options all help credit providers get paid back over time.




SEQUESTRATION - IS IT AN OPTION?

WHAT IF YOU DON’T

HAVE ANY PAID UP

ASSETS?

Normally, the assets that you have are sold off to pay

back the credit providers (with the credit providers

who are currently giving credit for a particular asset

getting their money first) but what if you do not have

any assets with any value?

Though this is rather uncommon, it is possible to enter sequestration

and pay off a portion of the debt owed with cash.

This could happen, for example, where a family member offers to

provide the needed funds and they cover the required minimums

which the court feels will be fair to the credit providers.


SEQUESTRATION - IS IT AN OPTION?

SEQUESTRATION

& YOUR CREDIT

RECORD

By law once you are sequestrated you need to wait 10

years to begin using credit again. This is designed to

protect credit providers from consumers abusing the

process and to give consumers time to get back on

their feet. After 10 years there is no need to go back to

court to be declared solvent. It just sort of happens.

It is, however, possible to go back to a court sooner (eg. after only 4

years) and ask the court to look at your financial situation and declare

that you are no longer insolvent. This then allows you to, potentially;

get access to credit once more. Here is an image of what will show

on your credit bureau record when you have been sequestrated

Anna-Rita Celliers of Splendi says: “A sequestration order remains

on your credit profile for five years, or until a rehabilitation order is

granted. The rehabilitation order will then appear on the credit profile

for a further 5 years.provide the needed funds and they cover the

required minimums which the court feels will be fair to the credit

providers.




SEQUESTRATION - IS IT AN OPTION?

WHAT HAPPENS TO

YOUR CAR DURING

A SEQUESTRATION?

If you have a car financed through the bank, which

you still owe money on, that bank will take the car

back and sell if off on auction to recover some of their

money.

Sometimes, if the car payments are up to date, the bank may let you

keep on paying the installments each month and not take the car

back. This is totally up to them.

If you have a totally paid up car that is in your name (and not sold to a

family member or someone else before the time) then the car will be

sold off as part of your estate.


SEQUESTRATION - IS IT AN OPTION?

IS SEQUESTRATION

RIGHT FOR YOU?

Some consumers who are in debt distress have started

the sequestration process and gone to court to be

declared insolvent only to be turned down by the

courts. Why?

In those cases, it was because the court figured out that the

consumer could rather enter debt review and pay off what they owe

over a number of years. In those cases, this was because the courts

also worked out that the credit providers would get all their money

back instead of just a portion of the debt. This does not happen

every time but the math has to be clearly to the benefit of the credit

providers and the courts like to see that around a fifth (+- 20 Cents

out of each Rand owed) will be paid back to the credit providers.

Also, it is important to remember that the process itself costs money

and you will have to pay attorneys for their services. These fees vary

anywhere from R20 000 to R50 000 according to Attorney Wessel

Symington of Steyn Coetzee Attorneys. This is why it is always a good

idea to talk to an attorney about the process and see if they feel that it

is the right option for you. In many cases qualified Debt Counsellors,

who know the process, might also be able to give advice about

whether sequestration would be of more benefit to you than debt

review.


A special thanks to the team at Control Debt Delete for their input

and assistance in creating this article. To find out more about them

head over to: www.ctrldebtdelete.co.za

Also thanks to Splendi for their help. If you are looking for your free

credit report check them out at www.splendi.co.za




MEDITATION

TRAINING

COMPETITION

WINNER

Recently Debtfree Magazine teamed up with ADR

Network SA to run a competition. The winner,

Samantha Feldtman, got to attend a 5 day mediation

training program as well as specialization course

online. We asked her about her thoughts on the

training course.


Once again congratulations on winning. So, how did the training go?

It was very informative and the role playing sessions really help you

incorporate your strong suits into mediation, for example I have a

very conversational approach when mediating.

How were the ADR Network SA trainers on your course?

Cariad had a very soft and welcoming tone when she was training us

and Sheena shared much of her knowledge that was truly insightful.

Since the courses are done online, did you find that easy or difficult?

The delivery wasn’t without its technical issues but the provision for

the recordings made [after each session] is very helpful to help you

stay on track.

Do you think you can use the skills you learned on the course?

The use of mediation can be used within our personal lives and

professional business. I must say that I have already used it within

my workplace to resolve employee disputes and it’s created a much

more welcoming and motivational environment.

Debtfree Magazine wants to thank ADR Network SA for generously

providing the prize for the competition.


DEBT REVIEW

LESSON #2

All Debt Counsellors get issued what

is called an NCRDC number. When

talking to your Debt Counsellor feel

free to ask for their number.



We appear in the following courts and act as a correspondent for Dc’s

and their attorneys.

ATLANTIS

BELLVILLE

GOODWOOD

CALEDON

CAPE TOWN

WYNBERG

CERES

GRABOUW

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MALEMSBURY

MITCHELLS PLAIN

MOORREESBURG

PAARL

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Please contact adri@kempdebruyn.co.za to

enquire about our fees.

+27 (21) 200 5644

adri@kempdubruyn.co.za

21 Station Street, Paarl, 7646


DEBT REVIEW

LESSON #3

On their website the NCR has a list of all

registered credit bureaus, credit providers,

Payment Distribution Agents, Alternative

Dispute Resolution Agents and Debt

Counsellors. This list helps you check if

these companies really are registered.


What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

Is he properly insured?

Could the insurer repudiate the claim due

to his debt review status?

Since he cannot get more credit, how does he replace his

vehicle?

Meliorleaf is the first and only specialist in

insuring the assets of people in debt review. We

genuinely protect your clients… in partnership

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CALL US NOW 010 141 2799 | www.meliorleaf.co.za


MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How does the partnership between Meliorleaf and Debt

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We keep you advised regarding your clients to ensure they are

covered properly, and remain covered.

We regularly remunerate you, depending on what you choose to do:

Some debt counsellors want to be actively involved in arranging

and managing insurance relationships, and we equally share

commissions earned.

Some debt counsellors are registered Financial Services Providers

who can advise their clients and provide a full brokering service,

thereby being entitled to earn the full commission.

Meliorleaf understands that some debt counsellors cannot, or do not

want to be actively involved, but still want their clients to be properly

insured:

For these debt counsellors, Meliorleaf can offer a fully outsourced

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Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799

CALL US NOW 010 141 2799 | www.meliorleaf.co.za


Visit our Facebook page

www.allprodc.org

Debt Counsellors Collective

The iDDC would like to hear

from members and other

DCs about the struggles they

face and continue to face as a

consequence of the lockdown.

What issues need to be escalated

to the NCR?

We are lo

new NEC m

2021. Would

volun


Due to the Covid-19 2nd

wave our meetings (for

the next while) will be held

online. We will update all

members about meeting

dates shortly.

www.dcasa.co.za

oking for

embers in

you like to

teer?

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

ndca.org.za


CLICK THE C

SERVICE D

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TRAINING

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IRECTORY

ATEGORY

DO YOU WANT TO LIST

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Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

Let DebtBusters be the

champion in your corner.


NCRDC1142

Tel: 086 111 3749

Email: help@zerodebt.co.za

www.zerodebt.co.za

We are passionate about

helping people become

DEBT FREE!

022 713 3766

marius@drs-debt-help.co.za

facebook.com/drsdebthelp

www.drs-debt-help.co.za

NCRDC1670


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

NORTH WEST

Depopulating a generation of over

indebted and populating a debt free

generation.

Office No. 6, Prime Pharm Building,

36 Dr Nelson Mandela Drive

Tel: 0186320053

Tel: 0877026744

Email: papi@maaudebts.co.za

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

www.maaudebts.co.za

Let DebtBusters be the

champion in your corner.


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

NORTHERN CAPE

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

NCRDC1142

Tel: 086 111 3749

Email: help@zerodebt.co.za

www.zerodebt.co.za

Let DebtBusters be the

champion in your corner.


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

EASTERN CAPE

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

NCRDC1142

Tel: 086 111 3749

Email: help@zerodebt.co.za

info@debtbusters.co.za

www.debtbusters.co.za

www.zerodebt.co.za

Let DebtBusters be the

champion in your corner.


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Drastically reduce your monthly

debt repayments

Let US help 0861111863

Regain control of your finances

www.debt-therapy.co.za

WESTERN CAPE

" There is no Dignity quite so Impressive and

Independence quite so Important,

No

Living within your Means. - Calvin Coolidge "

as

For your Convenience Our Range of Services are

Available to you Anywhere in South Africa!

Jackie Coetzee

079 317 8557

documentswc@fusiondc.co.za

“There is no dignity quite so

Impressive and No Independence

quite so important as Living

within your Means - Calvin Coolidge”

For your Convenience Our Range of

Services are Availble to you Anywhere in

South Africa!

Jackie Coetzee

079 317 8557

022 713 2021

documentswc@fusiondc.co.za

CHOOSE

YOUR

FINANCIAL

FREEDOM

TODAY

Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za

dc@ffsdc.co.za

www.financialfreedomsolutions.co.za


DEBT

T

WE’LL CREATE A PLAN TO

GET YOU OUT OF DEBT

WESTERN CAPE

065 874 7942

debt@cida.org.za

www.cida.org.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981

Email: info@allds.co.za

www.alldebtsolutions.co.za

https://www.facebook.com/

alldebtsolutions


NCRDC1142

Tel: 086 111 3749

Email: help@zerodebt.co.za

www.zerodebt.co.za

We are passionate about

helping people become

DEBT FREE!

022 713 3766

marius@drs-debt-help.co.za

facebook.com/drsdebthelp

www.drs-debt-help.co.za

NCRDC1670

DebtZen

for peace of mind

021 987 1835

021 987 2232

065 939 9886

leads@debtzen.co.za

www.debtzen.org

NCRD3032

Get your own dedicated Debt

Counsellor from beginning to end.

Our team of friendly & efficient

support staff are ready to

answer your quesons.

021 204 4711

067 211 4913

info@debteezy.co.za

www.debteezy.co.za


Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Your Guide to Financial

Wellness and Recovery

0861 229 922

info@debthero.co.za

www.legalhero.co.za

info@debtbusters.co.za

www.debtbusters.co.za

WESTERN CAPE

Let DebtBusters be the

champion in your corner.

www.debtcentre.co.za


“Helping you the SMART way”

0860 061 008

info@smartdebtadvisors.co.za

www.smartdebtadvisors.co.za


SUPPORT SERVICES

011 451 0041

0860 072 768

www.dcmax.co.za

DC Operaon Centre (PTY)

Services:

17.1, 17.2, Proposals

Court Applicaons

Call Centre

Payment Division

COMING SOON

TRAINING

Contact Elmarie

011 394 8042

083 232 1908

admin@dcoperaons.co.za

www.dcoperaons.co.za


Credit

Life

Insurance

You make money,

your clients save money

086 126 6562

debt@one.za.com

www.one.za.com

INSURANCE

087 109 1164

info@dccp.co.za

www.dccp.co.za

BEST RATES IN THE INDUSTRY

50979


LEGAL

www.embattorneys.co.za

Liddles & Associates

“It always seems impossible until it

is done” N. Mandela

(T) 021 930 5790

(F) 0866070940

(E) frontdesk@liddles.co.za

www.liddles.co.za

Steyn Coetzee Attorneys /

Prokureurs

Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

adri@steyncoetzee.co.za

RM Brown and Associates

16th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 021 202 1111, f: 021 425 0875

Email: roger@rmbrown.co.za


082 974 0866

We are a Port Elizabeth based law firm

capable of assisting Debt Counsellor’s

throughout South Africa with matters

within the following

carla@cvlaw.co.za

areas of jurisdiction:

Port Elizabeth;

New Brighton;

Motherwell;

Uitenhage;

Hankey;

Jeffreys Bay; and

Humansdorp

Your Debt Counselling Attorneys

Johannesburg | Cape Town

Andre Van Zyl

021 494 4862

info@bassonvanzyl.com

082

www.cvlaw.co.za

974 0866

carla@cvlaw.co.za

www.cvlaw.co.za

www.bassonvanzyl.com

EMAIL

yolande@ydeattorneys.co.za

CELL

071 870 9535

TEL

061 250 4080


PAYMENT

DISTRIBUTION

AGENCIES

COLLECTNET

+27 12 140 0602

DC Partner

044 873 4530

Hyphen PDA

011 303 0060

intuitive

0861 628 628


SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041

Tel: 0860 072 768

www.maxpayments.co.za

Debt Review Software

Tel: 016 004 0031

South Africa’s premier

debt management solution

www.finwise.biz

‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas


Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss

Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.

We have updated our communication and escalation channels in this regard.

Please refer to the communication channels listed in tables 1 and 2 below. It is important that

documentation be send to the correct communication channels to ensure timeous feedback.

CAPITEC CONTACT DETAILS

Table 1: Debt Review communication channels

Channel Description E-mail address

1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za

Clearance Certificates

2 Proposals All Proposals ccsproposals@capitecbank.co.za

3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za

(Notice of Motion’s /

NCT applications /

Orders)

4 Terminations Termination queries debtreviewterminations@capitecbank.co.za

5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za

Enquiries

6 Refund / Cancellation

requests

Debt Review Refund

Requests and

Cancellation of Debit

Orders

ccsrefundrequests@capitecbank.co.za

7 Insurance Certificates Replacement Insurance

Policies

8 Reckless Lending Allegation of reckless

Queries

lending and document

requests

9 Credit Insurance Claims All credit insurance

claims

10 Payment allocations Payment Allocations

11 Share Call Contact

number

queries

insurancepolicies@capitecbank.co.za

Rmcontrol@capitecbank.co.za

CreditInsuranceClaims@capitecbank.co.za

ccsdebtreviewpaymentqueries@capitecbank.co.za

086 066 7783 Option 2







DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

Fax: 010 251 0055

To be used as a first point of contact for all

written communication

Call centre (Level 1: Alternative)

Tel: 0860 109 279

To be used as a first point of contact for

all telephonic communication

Attended to by Queries Team Leader

(Level 2: First Escalation)

Dcescalation1@nedbank.co.za

To be used only where no resolution is

found from first point of contact after

5 business days

Attended to by Senior Manager

(Level 3: Final escalation)

Dcescalation2@nedbank.co.za

To be used only where no resolution

is found from the first escalation after

2 Business days

www.nedbank.co.za


17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON


CONSUMER FRIEND

ESCALATION PROCEDURE

In order for us to service your request efficiently and achieve

quick turn-around times, we request that you direct your emails

to the following applicable departments:

Email & Task Type Contact Details Turn-Around Times Contact Details for Escalations

17.1 ; 17.2 ; 17.W ; 17.5 ; 17.6 ; 17.7 applications@consumerfriend.co.za 5 business days noel@consumerfriend.co.za

17.3 17.3@consumerfriend.co.za 10 business days traceyjo@consumerfriend.co.za

Reckless Credit recklesscredit@consumerfriend.co.za 15 business days charmainer@consumerfriend.co.za

Proposals proposals@consumerfriend.co.za 10 business days tracey@consumerfriend.co.za

Courts courts@consumerfriend.co.za 5 business days tusani@consumerfriend.co.za

Customer Accounts &

Terminations

customeraccounts@consumerfriend.co.za 5 business days candicec@consumerfriend.co.za

Clearance Certificates clearance@consumerfriend.co.za 15 business days traceyjo@consumerfriend.co.za

Complaints complaints@consumerfriend.co.za 2 business days complaints@consumerfriend.co.za

*Please do not CC multiple email addresses*

DReX CONTACT DETAILS

DReX Related Queries drexsupport@consumerfriend.co.za

DReX Escalation

justin@consumerfriend.co.za

OFFICE CONTACT DETAILS

Telephone: +27(0)31 251 4151

Email: info@consumerfriend.co.za

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