Debtfree Magazine Issue 4 of 2021
SA's free debt counselling & debt review magazine. We discuss scams you need to beware of when thinking about leaving the debt review process early (and whether you could leave early).
SA's free debt counselling & debt review magazine. We discuss scams you need to beware of when thinking about leaving the debt review process early (and whether you could leave early).
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I’m Feeling Lucky
Issue 4 of 2021
EXCELLENCE IS DOING
ORDINARY THINGS
EXTRAORDINARILY
WELL
– John W. Gardner
WHAT MAKES US
EXCELLENT?
/ Unimpaired and automated PDA systems
/ Integration with top-ranked Debt Counsellor systems
/ Enhancing Debt Counsellor efficiency and sustainability
/ Best customer support in the country – queries are resolved within 24 hours
/ Strong compliance and best-industry-practice implementation is at our centre
Call Chris van der Straaten
Head of Hyphen PDA | 082 557 0437
Or call our friendly support centre on 011 303 0060 - Option 2
or visit our website www.hyphenpda.co.za
CREDIT
CREDIT
PROTECTION
CREDIT
Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?
PROTECTION
PROTECTION
Why Have not you insure applied all to your go under outstanding debt review? accounts Are you in restructuring a single ONE your Credit monthly Protection expenses? Policy? Would you like to insure your debt?
BENEFITS Why not insure OFFERED: all your outstanding accounts in a single ONE Credit Protection Policy?
Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?
• Death – we settle the account
BENEFITS OFFERED:
• Temporary Disability Why – not we insure pay your all your installment outstanding for accounts 12 months in a single ONE Credit Protection Policy?
Death – we settle the account
• Permanent Disability – we settle the account
• Temporary Disability BENEFITS – we pay your OFFERED: installment for 12 months
• Critical Illness – we pay your installments for 3 months
Permanent Disability – we • Death settle – the we account settle the account
•
Critical
Retrenchment
Illness – we
– we
pay
pay
your • Temporary your
installments
installments Disability for 3 – for
months we 12 pay months your installment for 12 months
• Retrenchment – we pay your • Permanent installments Disability for 12 – months we settle the account
At a rate of R2.95 per R1000 • Critical unsecured/short-term Illness – we pay your credit installments and R2.00 for 3 per months R1000 on mortgages and you can now insure your debt
• Retrenchment – we pay your installments for 12 months
for At a less. rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt
for less.
At a rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt
The following financial obligations for less. or debt can be covered on the ONE Credit Protection Policy:
The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
• Credit Cards
Credit Cards
• Overdrafts
The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
• Overdrafts
• Credit Cards
• Personal Loans
• Personal Loans • Overdrafts
• Home Loans
Home Loans
• Personal Loans
• Retail Retail Accounts Accounts • Home Loans
• Retail Accounts
• Rental Agreement
• Rental Agreement
• Maintenance Orders
• Maintenance Orders
For further information please please speak
For further speak to your
information to your Broker,
please Broker, Debt Counsellor
speak Debt to your Counsellor or alternatively contact your regional ONE office.
Broker, Debt or alternatively Counsellor or alternatively contact your contact regional your regional ONE office. ONE office.
0861 266 562
0861 266 562
0861 266 562
admin.debt@one.za.com admin.debt@one.za.com
admin.debt@one.za.com
Terms and Conditions Apply Terms and Conditions Apply
Terms and Conditions Apply
ONE Insurance Underwriting Managers (Pty) Ltd Reg No. 1996/008987/07.
ONE Insurance Underwriting Managers Authorised (Pty) Ltd Financial Reg No. Services 1996/008987/07.
Provider FSP8783 VAT No. 4370160501
Authorised Financial Services Provider FSP8783 VAT No. 4370160501
ONE Insurance Underwriting Managers (Pty) Ltd Reg No. 1996/008987/07.
Authorised Financial Services Provider FSP8783 VAT No. 4370160501
FROM THE EDITOR
The world can be a scary place. Maybe the aggression
of the world’s super powers makes you nervous,
maybe it is the mind blowing amount of people getting
covid-19 in India’s second wave or perhaps it is fires in
major SA cities burning down houses, residences and
libraries. Is anywhere safe any more?
When you have all that going on and suddenly a retailer tells you that
owning the latest phone/pair of shoes/gaming consol/toothpaste will
make your life better we become fascinated and foolishly buy into
that sales pitch. Maybe a mountain of debt and a new asset is the key
to happiness? And so, off we go accessing credit to have that thing
now, rather than later, because we need to feel happy and safe now,
not later.
It takes most people a lifetime to realize that having lots of shiny
things is not the path to happiness. Life is a little more complex than
that. But the chance to reach out and perhaps grasp happiness in any
form is so enticing. And let’s admit it things get stuck in our heads and
we become consumed by them.
I must admit I got a bit caught up in the internet meme come true:
‘the Josh Fight’ this month. I found it funny to think that someone
who was just having a goof during lockdown saw something they
were just joking about come true (If you don’t know anything about it,
then why not Google it and have a laugh?).
Credit gives us a short cut to access things we want now. Paying off
credit, of course, leaves us trapped for years or even decades. Debt
review is one of those amazing provisions that helps people with debt
be treated with dignity and reasonableness but once the process is
started it hems you in. No more access to more credit to splurge with.
No more missing debt payments, like in the past. It requires a level of
discipline that is genuinely hard to maintain. So, many people think
about leaving the process with much of their debt still weighing them
down. We look into this in some detail this issue and also look at
things consumers really need to be very careful to avoid.
If you have been feeling a bit panicked and hemmed in by your debt
review I can only say that it is important to remember it is your debt
that is weighing you down and holding you back. Not your debt
review.
You may want to take a short cut in getting out of debt so you can
be free now not later. It is really important that you realize that debt
review is that short cut. Beware of leaving the process at the wrong
time. You could be heading right into a whirlwind of disaster. So,
educate yourself about your options and always talk directly to your
Debt Counsellor before making any big decisions about such matters.
Rather than all the shiny or negative things that may capture your
imagination why not get fascinated by living a life where you have no
monthly debt payments, no debt obligations, no debt. Fixate on it.
Make it part of your daily thought process. If you can do that then you
are truly on your way to being debt free.
ONLINE
14 June 2021
National Credit Regulator
Debt Counselling Training Course
CLICK HERE TO ENROL
Contact us for more info: 012 434 2500
www.enterprises.up.ac.za
DEBT REVIEW
LESSON #1
Your PDA statement is a history of the
payments made. Please note that the
balance shown might differ a little from
that on the credit providers’ side.
PROFESSIONAL DEBT
COUNSELLING ATTORNEYS
Assisting With Debt Review Matters Nationwide
WESSEL SYMINGTON TEL: 021 872 1968
wessel@steyncoetzee.co.za www.steyncoetzee.co.za
South Africa’s
Leading Debt
Solutions Provider
Wessel Symington
Steyn Coetzee
Attorneys
‘‘The reason Zero Debt are industry leaders is that they get 80%
acceptances on their initial proposals to credit providers, right away. They
also make excellent use of the DCRS proposal system in negotiations
with credit providers.
Zero Debt regularly succeeds in convincing credit providers to reduce
their high interest rates down to less than 5% on their client’s debts.
This means that Zero Debt clients obtain their court orders and can pay
off their debts quickly. They ensure dedicated clients get their clearance
certificates and are soon able to start their debt free life.
Zero Debt’s team are very experienced and highly professional. They
work hard to ensure clients are totally debt free at the end of the debt
review process.’’
087 701 9665
help@zerodebt.co.za
www.zerodebt.co.za
LEAVING DEBT REVIEW EARLY
C
EXITING DEBT
REVIEW
“GET OUT OF
DEBT REVIEW”
SCAMS
O
NTENTS
SEQUESTRATION
SERVICE
DIRECTORY
DISCLAIMER
Debtfree Magazine considers its sources reliable
and verifies as much information as possible.
However, reporting inaccuracies can occur,
consequently readers using this information do
so at their own risk. Debtfree Magazine makes
content available with the understanding that
the publisher is not rendering legal services or
financial advice. Although persons and companies
mentioned herein are believed to be reputable,
neither Debtfree Magazine nor any of its
employees, sales executives or contributors accept
any responsibility whatsoever for their activities.
Debtfree Magazine contains material supplied to
us by advertisers which does not necessarily reflect
the views and opinions of the Debtfree Magazine
team. No person, organization or party can copy
or re-produce the content on this site and/or
magazine or any part of this publication without
a written consent from the editors’ panel and the
author of the content, as applicable. Debtfree
Magazine, authors and contributors reserve their
rights with regards to copyright of their work.
CONSUMER FRIEND
USES
SOFTWARE TO ENSURE
POPIA COMPLIANCE!
- Secure system-to-system data transfer (no human contact)
- Elimination of data exposure from the use of email
- Data specification is fit for purpose
POPIA COMPLIANCE IS
CRUCIAL THIS YEAR!
BREAKING
NEWS
NCR & CREDIT OMBUD
TEAM UP
The National Credit Regulator (NCR) regulates the credit
industry including all the banks and anyone else who offers
credit (non banks). When it comes to the banking sector
there is a Banking Ombud and for non banks there is the
Credit Ombud. These Ombuds have jurisdiction in terms
of the National Credit Act (NCA) and help resolve disputes
between consumers and credit providers.
Sometimes the investigative services offered by these
organisations can possibly overlap. This is why the NCR
and the Credit Ombud have signed a new agreement
(Memorandum of Understanding) about how to handle
such matters.
The NCR and Credit Ombud have agreed that instead
of using vital limited resources at the NCR they will refer
matters to the Ombud for disputes relating to non bank
credit providers. The Ombud has agreed to a system of
reporting to the NCR so that they can report and track how
things are going.
We are the champion
in your corner!
DebtBusters provides a remedy for financially stressed
consumers through effective debt relief solutions.
Over 1 million South Africans who are facing tight
budgets and are struggling with debt, have come to
DebtBusters looking for a financial solution.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
STAFF CHANGE AT
CONSUMER FRIEND
Consumer Friend is an award-winning service provider
that many credit providers use to help them with their debt
review.
They are industry leaders in their field and are well respected
in the industry for their fast turnaround times and eagerness
to communicate and engage with Debt Counsellors. This
month they ran the latest in a series of webinars. The Webinar
ended with a big announcement by Mr. Justin vd Linde who
has worked with the organisation for around 15 years. He
announced that he will be moving on to other opportunities
as of the end of April 2021.
Justin received the ONE Significant Contribution to Debt
Review Award in 2019 when he was recognised by his peers
(both credit provider and debt counsellor) as being a positive
force for good in the industry. He also mentioned that Debt
Counsellors will be able to communicate with the highly
experienced and familiar Chantell Rousseau at Consumer
Friend in the future.
DEBT REVIEW AWARDS
Each year, the results of an industry-wide, ongoing peer
review process culminates in an Awards gala. The Annual
Debt Review Awards is like “the Oscars” of debt review with
excellence in the field being recognised at the event. Golden
Piggy Bank awards are given to those individuals, practices
or credit providers who receive the highest ratings by their
peers throughout the year.
Due to the Covid-19 pandemic, the Gala shifted online to a
live YouTube event in 2020 and due to the ongoing need for
precautions this year the event will once again be streamed
on YouTube for all to enjoy in 2021.
This year the event is scheduled to be held on the 10th of
September which is a Friday. The event will begin streaming
with build-up events in the midmorning once again and the
main event will begin mid-afternoon and finish at the end
of the workday.
Debt Counsellors, Payment Distribution Agents and Credit
Providers and Bureaus will all be able to invite all their staff to
tune in and participate. There will be presentations, prizes,
speeches and entertainment during the live stream and all
(including the public) are welcome to tune in and enjoy.
Links to the event will be published on the Debt Review
Awards website, social media and through partners such as
Debtfree Magazine.
South Africa’s
leading Debt Counsellors
since 2007
Start getting out
of debt today!
www.creditmatters.co.za
Just got out
of Call debt! our national
call centre on
086 111 6197
Call our national call centre on 086 111 6197
www.creditmatters.co.za
VBS FUNDS NOW
AVAILABLE AT NEDBANK
In March 2017 the SA Reserve Bank (SARB) placed the
looted and collapsing VBS Mutual Bank into curatorship. In
November 2018 it was ordered Liquidated as the extent of
the looting became apparent.
The bank had 18 3000 deposit accounts at the time and 17
750 were transferred to Nedbank (valued at R260 Million).
The bank’s deposit clients included burial societies, stokvels
and savings clubs.
Due to the intervention of the SARB an arrangement was
put in place whereby clients of the liquidated bank could
withdraw up to R100 000. Anything over and above this
amount will not be able to be claimed unfortunately for those
few accounts where they had higher balances. Depositors
have been given until 8 July 2021 to withdraw their funds
from Nedbank branches.
The VBS High Court case will resume in August 2021 with
18 people accused of fraud, money laundering, corruption
and more.
POPI-PROOF
your PROCESSES
WITH DREX
Secure system-to-system data transfer
(no human contact)
Elimination of data exposure from the
use of email
Data specification is fit for purpose
^
DID YOU KNOW?
The President of South Africa has proclaimed the POPIA commencement date to be 1 July 2021.
POPIA applies to any company or organization processing personal information in South Africa.
Fines for non-compliance with POPIA can range up to 10 million ZAR (South African rands).
POPIA defines personal information broadly as any information relating to not only a living person,
but also a company or legal entity.
^ ^ ^
LEAVING DEBT
REVIEW EARLY
LEAVING DEBT REVIEW EARLY
INTRODUCTION
It may sound strange but all Debt Counsellors want
each of their clients to ultimately leave debt review.
This is uncommon in many businesses but in debt review the end
goal is to have the financially troubled consumers get out of debt.
Once they are out of debt they no longer need the help of a Debt
Counsellor and the debt review process.
Some consumers, however, start the process and then decide they
no longer want to be in debt review any more. This can happen for a
variety of reasons. They might be good reasons or sadly (and perhaps
more commonly) bad reasons.
LEAVING DEBT REVIEW EARLY
GOOD REASONS TO
LEAVE DEBT REVIEW
1 Their financial situation has totally improved.
Eg. A couple may have entered debt review when one partner lost
their employment. Now, after some time, the partner has received
employment again. They can now afford to (1) catch up missed
payments and then (2) leave debt review and go back to paying the
old monthly payment amounts and interest rates and fees
2 A person may have been placed under debt review
incorrectly.
Eg. Somehow, a marketing firm might have informed a Debt
Counsellor (and then the NCR) that the consumer had asked to be in
debt review when, in fact, they had not.
LEAVING DEBT REVIEW EARLY
BAD REASONS TO
LEAVE DEBT REVIEW
1 The person wants to get deeper into debt
Eg. The person has not been able to adjust their spending habits
and wants to make a purchase. They try to get more credit to do so
but are told they cannot because they are under debt review. They
mistakenly think that by leaving debt review they will actually be able
to get more credit
2 The consumer thinks it is taking a long time to pay
off their debts.
Eg. After taking years to get deep into debt the person grows
impatient that their debt is taking long to pay off. Even though they
have a plan showing them how long it will take they forget to check it
and track their progress each month. They foolishly think that leaving
debt review will somehow make things better.
3 The consumer gets an incorrect statement from
a credit provider and decides the debt review is not
working.
Eg. The consumer gets a statement (or call) from one of the credit
providers in the debt review who show them the incorrect figured
owed because of computer or human error. Instead of asking the
Debt Counsellor to resolve the issue (which takes time) they get
desperate and decide to try to suddenly leave the debt review with all
their credit providers.
4. The consumer signed up for debt review with a Debt
Counsellor but never made any payments or followed
through with the process. When applying for more
credit recently they were reminded of this.
As you can see there are many reasons why someone might decide
they need to leave a debt review before the planned end date in your
debt restructuring court order.
The best time to leave debt review, of course, is when all your debts
have been 100% paid off and you are totally debt free. You may,
however, be in one of the situations mentioned above and be thinking
about leaving the process.
Let’s consider how and when one can leave debt review and things
you need to be very, very careful of, if you make this decision.
EXITING
DEBT REVIEW
EXITING DEBT REVIEW
INTRODUCTION
There seems to be a never-ending stream of ads on
Facebook and other social media platforms for DEBT
REVIEW CANCELLATION or DEBT REVIEW REMOVAL.
While it is possible to exit early from a debt review, careful note
should be taken that many of these services are scams. Read this
article to get the facts on when it is actually possible for people who
are under debt review to exit the program and the right way to do it.
EXITING DEBT REVIEW
THE CREDIT
BUREAUS’ DEBT
REVIEW FLAG
When a person applies for debt review, the people who
have lent them money are asked to make significant
concessions to assist the person to responsibly repay
their debt.
Only people who are genuinely overindebted are afforded this
privilege, and it is the Debt Counsellor’s job to evaluate if the person
is overindebted. It is important though, that the person does not incur
more debt which not only makes matters worse but would also be
unfair to the credit providers who have already made sacrifices.
For this reason, the DEBT REVIEW FLAG is placed on the consumer’s
credit bureau profile. The Debt Counsellor lets the National Credit
Regulator (NCR) know that the consumer has applied for a review and
the NCR let the credit bureaus know to place a flag on their credit
record.
Unless existing debt is being consolidated, Credit Providers are not
allowed to lend money to a person with the flag beside their name or
they may be guilty of what is called reckless credit.
EXITING DEBT REVIEW
HOW TO GET THE
FLAG REMOVED
There are various phases in the debt review process.
The method to get the flag removed depends on
where in the process (which phase) the person’s debt
review already is. Whether the person’s debt review
is just in the information gathering phase or past the
declaration phase or even after the court order phase
makes a big difference.
Phase 1 – Information gathering
This phase usually lasts one week after the Debt Counsellor has
accepted the application but must be completed within 30 days.
During this time the debt review can be cancelled by simply giving the
Debt Counsellor written instruction that you wish to cancel the debt
review. You are liable to pay the admin fee and that is the end of it.
The Debt Counsellor must update the NCR who will in turn update
the bureaux and no record of the application remains on your credit
history.
Phase 2 – Declaration
After the first week the Debt Counsellor must make a decision if you
are over indebted or not. He or she does this by issuing a document
called a Form 17.2 which is sent to all of your credit providers and
the credit bureaux are updated via the NCR. If the Debt Counsellor
finds that you are not over indebted then that is the end of the debt
review and the flag is automatically removed. If however the Debt
Counsellor finds that you are over indebted, then the flag remains on
your record.
During this phase, the Debt Counsellor cannot remove the flag unless
all of the unsecured debts have been paid off (more about this later).
Until a Court Order is granted, it is possible to have the flag removed
if a Magistrate’s Court looks deeply into your situation and makes a
declaration that you are not over indebted. This is, of course, only
possible if you suddenly (maybe you won the lotto) can afford the
original instalment amounts and your accounts are not in arrears.
Phase 3 – Court Order
A Debt Counsellor must take every application for debt review to
either a Magistrate’s Court or the National Consumer Tribunal (NCT)
to get an Order. This is a debt restructuring order.
This step is important because it provides you with legal protection
but also so that an independent person confirms your overindebtedness.
Once a Court Order is granted the debt review is final.
It is possible to apply for a recission of the Order but this is only
possible if you can show the Court that the Order should not have
been granted in the first place. This would mostly be due to technical
issues. It is important to note that not being over-indebted anymore is
not a valid reason to then rescind the Order.
EXITING DEBT REVIEW
THE CLEARANCE
CERTIFICATE
Obtaining a clearance certificate (otherwise known as
a Form 19) is the “normal” way to exit a debt review.
Your Debt Counsellor must issue you with a clearance certificate
when you have paid off all of your unsecured debts and you can
afford the instalments on your secured debt (such as your home
loan). The Debt Counsellor must first go through a process to verify
that your agreements have all been paid off and then will issue the
certificate and notify the bureaux.
If your Debt Counsellor cannot be reached, you can ask any Debt
Counsellor to take over your case and issue the clearance certificate.
If you do this, make sure that you are dealing with a registered Debt
Counsellor by checking their registration here: http://www.ncr.org.
za/register_of_registrants/registered_dc.php
Only a registered Debt Counsellor can issue a clearance certificate.
Once the clearance certificate is issued, the flag and all record of the
debt review is cleared from your name by the various credit bureaux,
usually within seven days. Remember though, that it may take the
Debt Counsellor a little while to first verify that you have actually paid
off all of the debt before they issue the certificate.
EXITING DEBT REVIEW
SUMMARY
Stage of Debt Review Method to exit How long does it take
Before the Debt Counsellor
issues the declaration of
over-indebtedness (Form
17.2)
After the Debt Counsellor
issues the form 17.2 but
before the Court or Tribunal
Order
Once a Court Order is
granted
Written cancelation to Debt
Counsellor
Application to Court under
Section 88(b) of the National
Credit Act
All of the unsecured debt is
paid off and the instalments
on the secured debt can be
afforded
Recission of Order
All of the unsecured debt is
paid off and the instalments
on the secured debt can be
afforded
Seven days from when the
Debt Counsellor processes
the withdrawal
Varies depending on the
Court Role. Anything from
three weeks to four months
Once the Debt Counsellor
has verified the information
seven days from the issue of
the clearance Certificate
Can only be done if the
original order was incorrectly
granted. Between three
weeks and four months
Once the Debt Counsellor
has verified the information
seven days from the issue of
the clearance Certificate
Debtfree Magazine want to thank Debt Counsellor Mel De Silva of
58-Eight for his assistance with this article. To find out more about
58-Eight head over to www.58-eight.com
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“GET OUT OF DEBT
REVIEW” SCAMS
debt review removal
Google Search
I’m Feeling Lucky
“GET OUT OF DEBT REVIEW” SCAMS
INTRODUCTION
A lot of people who begin the debt counselling process have later
decided that they do not wish to go ahead. This might be because
they did not realize the seriousness of the process and the restrictions
it brings, or are not ready to make the necessary adjustments to
their lifestyle. Others might have had their details prematurely
captured after consulting with someone on the phone, without fully
understanding what they were committing to. They may not have
received regular communication and support at the start of the
process and later, as a result, decided they want out. They may not
even know who informed the NCR that they wanted to start debt
review. Regardless of the cause, many consumers then head online to
Facebook or Google and look for ways to get out of the process.
If you have spent a few minutes online searching for how to get out
of debt review, you will almost immediately be exposed to all sorts
of scams. If there is legitimate help out there, is it buried under a
mountain of spam, scams and fraudsters.It is not uncommon for
those seeking help to immediately be offered all sorts of unrealistic
solutions, which all have one thing in common: eventually consumers
are asked to pay upfront for the so-called service, i.e. a “no questions
asked” loan for those who are blacklisted or having the debt review
flag removed from the credit bureaus.
Here are a few typical examples of what one may find online, taken
from one Facebook group which has over 12,000 members. They
range from mentions of debt review to immediate offers of fictitious
loans. We have tried to leave the grammar as is:
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #1
Are You Blacklisted or you on Debt review
• Bad Credit History?
• Can’t Buy A House Or A Car?
• Can’t Open A Clothing Account?
• Judgments Against Your Name?
• Need To Know Your Credit Score?
• Let Us Help You Clear Your Name!
It Only Takes 5 to 7days
Get started today.
inbox me your number
WhatsApp me +27 73 550 xxxx
So i can help you
Due to poor financial education, many people think that blacklisting
actually exists. It is so bad apparently, it is compared to the terror of
being ‘on Debt review’. The good news is that it only takes 5 to 7 days
to be scammed out of your deposit for a fake loan.
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #2
Get your Instant loans at Direct Axis Finance Loan with NO CREDIT
CHECK,Blacklisted,Debt Review,Debt consolidate can apply.contact
us with our Email address at,directaxisfinances@aol.com or via
WhatsApp or call +27832717792 landline 0875100257.
Offers of fake loans without credit checks, using the names of well
known credit providers or companies are common, as most people
who want to have the credit bureau flag removed, are doing so with
the foolish hope of getting new credit (which they probably can’t
afford). Don’t worry; this scammer will help you get deeper into debt
by stealing the up-front fees they will demand.
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #3
For Debt Mediation WhatsApp Debt to 078xxx xxxx or inbox your
numbers so that I can call and assist you. Get upto a 50% Discount on
your monthly installments. Regain Financial Control. With Only One
single, reduced payment leaving you with extra funds every month.
Tired of the phone calls from everyone, we manage the process on
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required to pay.
Please Note This is not Debt Review.
This one prides itself in specifically NOT being debt review, and was
posted as a comment to someone asking how to have the debt
review flat at the credit bureaus removed.
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #4
I’m blessed to cast powerful Spells with the help of my powerful
spiritual powers, my spells are done unique ways to fulfill my clients
goals. If you are new or you have been disappointed by other spell
casters and healers who have failed to provide you with the results
they promised you and you’re stuck with no option of achieving or
solving your problem, its time you contact me, the most powerful and
spiritually gifted spell caster.for more information feel free to contact
Dr Nkunumbi CALL OR APP ( +267) xxxxxxx.
These use my service comments, though not offering loans or some
sort of debt review removal scam, are regularly posted on comments
of those looking for assistance with removal of credit bureau flags.
Some even offer to enlarge your genitalia, get you winning lotto
numbers or bring back lost loves (regardless how they may feel about
you, your genitalia or financial wealth).
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #5
Have you ever searched for fund, Loans, financial assistance or
need an accredited lender to help you meet up with your needs and
demands? do you want to buy a Car or any other Property? have
your bank turned you Down? Or are they delaying your plans with
too much paper work? Have you been blacklisted? Cash Loans Up To
R1,000,000.00. Then you have no Alternative than to get an instant
and reliable service from our loaning Agency. Cash a Personal Loans
Up To R1,000,000.00 Within 24 Hours. Fast & Easy Online Application.
@ 3% Interest Rates, duration of 1 to 20 Years (Maximum). No credit
Reviews! for your quick and easy loan application!
Blue Finance loan Promotion Team.
Incorporated in the Republic of South Africa
Registration Number: 1996/006595/06
NCR Registration No. NCRCP133
JSE Code: BFS
ISIN: ZAE000083655
whatsapp +276274xxxxx
This scammer has given his advert extra thought, notice the attention
to detail i.e. the NCR CP number listed in the post – which cannot
be found on the NCR’s database, by the way. They obviously think
borrowing a million rand should involve less paperwork. They
probably also think they can con you into paying upfront for a bogus
loan that will never materialize.
“GET OUT OF DEBT REVIEW” SCAMS
EXAMPLE #6
Here is another common scam posting on this Facebook group that
gets copy pasted into almost everyone’s question or request:
consolidated my debts with Amazon Loan Company, I was looking
for a debt consolidation loan for the past 4 months and I have
applied with my bank NedBank but I was declined and all the financial
institutions I went to I was also declined too because of my poor
credit. Until a total stranger introduce me to Amazon loan. At first it
look like a joke, I could not believe my eyes when they offered me a
loan of R250,000.00 to consolidate all my debts. That didn’t end it, I
directed a friend of mine about a month after and they also help her
with R400,000.00 personal loan. If you are out there looking for a
legitimate lender for any type of loan. I would advise you to contact
Amazon loan. No credit check!. Blacklisted are welcome. Just get
your loan secure at 5% interest rate and loan funds will be transferred
into your account in less than 48 hours. Email: amazonlendings04@
gmail.com please Call\Whatsapp (+27)671466XXX OR
(+27)210073XXX for more info PLEASE SHARE IT. YOU MIGHT JUST
BE SAVING SOMEONE OUT THERE!!!kindly tell them you were
referred by Mar K Nakanjani.
This scam may catch for those who neglect to go an extra step and
Google if the Amazon Loan Company is actually registered credit
provider on the NCR’s database. ‘At first it may look like a joke’…but
we soon realize it more look like a scam than a joke.
“GET OUT OF DEBT REVIEW” SCAMS
SAD COMMENTS
It is not uncommon for a post by a consumer looking
for genuine assistance to be spammed again and again
by these scammers.
Occasionally other concerned consumers will try to make comments,
or a concerned Debt Counsellor may try to warn the original poster
about the danger of scams, but these are quickly buried under a
mountain of garbage, spammy posts offering fake loans and such.
At the same time, it is important to recognize that many of the people
who on these groups have had poor experiences with debt review
and may say things like these quoted below:
Comment: ‘why do u even wanna join debt review cos it’s bad’
Comment: ‘Open fraud case against counsellor: These counsellors’re
robbers.’
Although you may totally disagree with these comments, those who
post them have strong negative feelings about the process or their
personal experience of the process. It is sad to see how frequently
such comments are made and this points to a real problem.
“GET OUT OF DEBT REVIEW” SCAMS
A GROWING
NATIONAL CRISIS?
At present, there may be between 600 000 and
perhaps 800 000 (according to one attorney’s
estimation) people who are flagged as being under
debt review, even though they are not actively in the
process of paying off their debts.
Many of them have perhaps managed to pay off their debts or got a
real handle on their financial situation, while others are just stuck in
the vicious credit cycle.
Soon 4% of South Africa’s credit users will be stuck with a Debt
Review flag while not actively in debt review.
Sadly thousands of these consumers are now being scammed out
of their hard earned money, while already in financial distress. This
is digging them deeper into debt, robbing them of the hope of ever
having an economically sound future.
“GET OUT OF DEBT REVIEW” SCAMS
WHAT CAN BE DONE?
Many Debt Counsellors take the time to try to inform the relevant
authorities (e.g. the NCR) and the social media platforms where
these scams are being perpetrated, in an effort to protect vulnerable
consumers, but unfortunately there are little visible results. These
days, such scams are becoming increasingly common in all walks of
life and vulnerable, gullible consumers are the hardest hit.
While concerned parties can bring these matters to the attention
of the authorities, it is ultimately up to consumers who have been
scammed, to open fraud cases or report such things to the NCR.
Where people hold themselves out to be registered with entities, like
the NCR, these authorities have the power to bring charges against
such individuals…if they can be found and caught.
Consumer education is an effective preventative tool to help protect
consumers. Warnings can be shared with those currently in debt
review, but especially with those who decide to leave the debt review
process prematurely.
It is also vital that Debt Counsellors make a concerted effort to keep
their new consumers well informed and up to date with their debt
review (even on a daily basis at first). These steps will ensure that
consumers end up talking to their Debt Counsellors, rather than
scammers on the internet.
SEQUESTRATION
IS IT AN OPTION?
I DECLARE
BANKRUPTCY!
SEQUESTRATION - IS IT AN OPTION?
INTRODUCTION
You may have heard of the term sequestration. You
may be wondering how it works and if it might be right
for you. Let’s take a closer look at the process and how
it works.
In America it is called declaring Bankruptcy but here in South Africa
we know it as sequestration or being declared insolvent.
The fancy legal term is ‘Capitus Diminutio’ and it means that the court
says that your liabilities (what you owe) exceed their assets and the
court has declared the debtors estate be sequestrated.
This is a long standing legal process of dealing with your debts
when you cannot afford to repay your creditors everything they are
demanding.
The idea is that a court says that you are not in a position to
realistically pay off all that you owe. They then make use of your
assets (the things you own) to pay off as much of the debt as possible.
The court appoints someone to help with the process of selling off
these assets and to make sure that the process runs smoothly.
You may remember Michael Scott from the (American) Office
when he declared Bankruptcy. He later learned it was a bit more
complicated than that.
SEQUESTRATION - IS IT AN OPTION?
STARTING THE
SEQUESTRATION
PROCESS
The process begins when the debtor shows themselves
to be insolvent (like by writing to a credit provider
saying that they do not have the means to cover their
debts).
The creditor then brings an application to court to have the debtor
declared insolvent and to start the sequestration process.
If the process is a voluntary surrender or a “friendly” sequestration the
process is very similar.
SEQUESTRATION - IS IT AN OPTION?
WHAT IS A FRIENDLY
SEQUESTRATION?
Normally, it is an upset credit provider or credit
providers who begin the sequestration process
because the consumer is not paying their debts but has
assets which could be sold to settle some of the debt.
There is also the situation where another more friendly person begins
the sequestration process (as a sort of favour to the debtor knowing
that the debtor wants to sequestrate).
It might be a friend who really is owed a debt. The debtor might
send a letter to their friend saying they cannot pay and are actually
insolvent. The friend could then begin the legal process calling for
sequestration.
If everything is above board and the debt owed to this person is real
and the process will benefit the creditors then the courts will allow
the process to begin.
SEQUESTRATION - IS IT AN OPTION?
WHAT NEXT?
An advert is published in the Government Gazette and
newspaper like Die Burger.
An ability statement is made up and commissioned and handed in
to the Master of the High Court (or local magistrate). A registered
letter is sent to everyone who is owed money (the creditors) and
SARS is notified (since they get first go at your money if they are
owed anything). After appearing in court with an attorney, a Curator
is appointed by the court to look after things. The Curator will now
handle all financial matters on behalf of the debtor and make sure the
sequestration runs smoothly.
Assets are evaluated and the value worked out. These values are
used to ensure you will cover the minimums asked by the courts.
The assets are eventually sold off to settle up as much of the debt
as possible. In many cases family and friends of the person declared
insolvent buy some of the assets or perhaps even the person
themselves buys certain things back. You may wonder where an
insolvent person gets money from. Well, they may end up staying in
their home while it is being sold. During the time it takes to sell off
and transfer the property they might not be paying off their bond.
This means they have some available funds to use for things like
a deposit at a new rental or to buy some assets back. The person
may also be receiving a regular salary enabling them to now use
funds that were previously used to pay off debt (now included in the
sequestration) each month.
SEQUESTRATION - IS IT AN OPTION?
THE BENEFIT
TO THE DEBTOR
Why would someone be happy to be sequestrated?
Why would they even set in motion a friendly
sequestration process if they will lose all their assets?
The main benefit to the debtor is that once sequestrated their debts
are gone. The debts belonging to the person’s sequestrated estate are
now settled by the Curator and the consumer is no longer liable for
them.
This is a huge stress reliever.
The person, who now no longer has any debts, can later be
rehabilitated and if they want enter the credit market at a future time.
SEQUESTRATION - IS IT AN OPTION?
THE PROCESS MUST
BENEFIT YOUR
CREDITORS
The main idea behind a sequestration is to get as much
money back to the credit providers as is realistically
possible in a short time period.
This is why the courts require a minimum percentage of the debt
to realistically be paid off. If there will not be enough money for the
credit providers then the courts will refuse the sequestration.
In some parts of the world there are different rules about this and
even in South Africa there have been discussions about what is
known as a “poor man’s sequestration” option. At present, however,
government feels that the court summons and judgment process as
well as the administration and debt review processes provide enough
relief options for those who do not qualify for sequestration. These
other options all help credit providers get paid back over time.
SEQUESTRATION - IS IT AN OPTION?
WHAT IF YOU DON’T
HAVE ANY PAID UP
ASSETS?
Normally, the assets that you have are sold off to pay
back the credit providers (with the credit providers
who are currently giving credit for a particular asset
getting their money first) but what if you do not have
any assets with any value?
Though this is rather uncommon, it is possible to enter sequestration
and pay off a portion of the debt owed with cash.
This could happen, for example, where a family member offers to
provide the needed funds and they cover the required minimums
which the court feels will be fair to the credit providers.
SEQUESTRATION - IS IT AN OPTION?
SEQUESTRATION
& YOUR CREDIT
RECORD
By law once you are sequestrated you need to wait 10
years to begin using credit again. This is designed to
protect credit providers from consumers abusing the
process and to give consumers time to get back on
their feet. After 10 years there is no need to go back to
court to be declared solvent. It just sort of happens.
It is, however, possible to go back to a court sooner (eg. after only 4
years) and ask the court to look at your financial situation and declare
that you are no longer insolvent. This then allows you to, potentially;
get access to credit once more. Here is an image of what will show
on your credit bureau record when you have been sequestrated
Anna-Rita Celliers of Splendi says: “A sequestration order remains
on your credit profile for five years, or until a rehabilitation order is
granted. The rehabilitation order will then appear on the credit profile
for a further 5 years.provide the needed funds and they cover the
required minimums which the court feels will be fair to the credit
providers.
SEQUESTRATION - IS IT AN OPTION?
WHAT HAPPENS TO
YOUR CAR DURING
A SEQUESTRATION?
If you have a car financed through the bank, which
you still owe money on, that bank will take the car
back and sell if off on auction to recover some of their
money.
Sometimes, if the car payments are up to date, the bank may let you
keep on paying the installments each month and not take the car
back. This is totally up to them.
If you have a totally paid up car that is in your name (and not sold to a
family member or someone else before the time) then the car will be
sold off as part of your estate.
SEQUESTRATION - IS IT AN OPTION?
IS SEQUESTRATION
RIGHT FOR YOU?
Some consumers who are in debt distress have started
the sequestration process and gone to court to be
declared insolvent only to be turned down by the
courts. Why?
In those cases, it was because the court figured out that the
consumer could rather enter debt review and pay off what they owe
over a number of years. In those cases, this was because the courts
also worked out that the credit providers would get all their money
back instead of just a portion of the debt. This does not happen
every time but the math has to be clearly to the benefit of the credit
providers and the courts like to see that around a fifth (+- 20 Cents
out of each Rand owed) will be paid back to the credit providers.
Also, it is important to remember that the process itself costs money
and you will have to pay attorneys for their services. These fees vary
anywhere from R20 000 to R50 000 according to Attorney Wessel
Symington of Steyn Coetzee Attorneys. This is why it is always a good
idea to talk to an attorney about the process and see if they feel that it
is the right option for you. In many cases qualified Debt Counsellors,
who know the process, might also be able to give advice about
whether sequestration would be of more benefit to you than debt
review.
A special thanks to the team at Control Debt Delete for their input
and assistance in creating this article. To find out more about them
head over to: www.ctrldebtdelete.co.za
Also thanks to Splendi for their help. If you are looking for your free
credit report check them out at www.splendi.co.za
MEDITATION
TRAINING
COMPETITION
WINNER
Recently Debtfree Magazine teamed up with ADR
Network SA to run a competition. The winner,
Samantha Feldtman, got to attend a 5 day mediation
training program as well as specialization course
online. We asked her about her thoughts on the
training course.
Once again congratulations on winning. So, how did the training go?
It was very informative and the role playing sessions really help you
incorporate your strong suits into mediation, for example I have a
very conversational approach when mediating.
How were the ADR Network SA trainers on your course?
Cariad had a very soft and welcoming tone when she was training us
and Sheena shared much of her knowledge that was truly insightful.
Since the courses are done online, did you find that easy or difficult?
The delivery wasn’t without its technical issues but the provision for
the recordings made [after each session] is very helpful to help you
stay on track.
Do you think you can use the skills you learned on the course?
The use of mediation can be used within our personal lives and
professional business. I must say that I have already used it within
my workplace to resolve employee disputes and it’s created a much
more welcoming and motivational environment.
Debtfree Magazine wants to thank ADR Network SA for generously
providing the prize for the competition.
DEBT REVIEW
LESSON #2
All Debt Counsellors get issued what
is called an NCRDC number. When
talking to your Debt Counsellor feel
free to ask for their number.
We appear in the following courts and act as a correspondent for Dc’s
and their attorneys.
ATLANTIS
BELLVILLE
GOODWOOD
CALEDON
CAPE TOWN
WYNBERG
CERES
GRABOUW
HOPEFILED
KHAYELITSHA
KUILSRIVER
MALEMSBURY
MITCHELLS PLAIN
MOORREESBURG
PAARL
PIKETBERG
ROBERTSON
SIMON’S TOWN
SOMERSET WEST
STELLENBOSCH
STRAND
TULBAGH
WELLINGTON
WORCESTER
Please contact adri@kempdebruyn.co.za to
enquire about our fees.
+27 (21) 200 5644
adri@kempdubruyn.co.za
21 Station Street, Paarl, 7646
DEBT REVIEW
LESSON #3
On their website the NCR has a list of all
registered credit bureaus, credit providers,
Payment Distribution Agents, Alternative
Dispute Resolution Agents and Debt
Counsellors. This list helps you check if
these companies really are registered.
What if...
YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?
Is he properly insured?
Could the insurer repudiate the claim due
to his debt review status?
Since he cannot get more credit, how does he replace his
vehicle?
Meliorleaf is the first and only specialist in
insuring the assets of people in debt review. We
genuinely protect your clients… in partnership
with you.
CALL US NOW 010 141 2799 | www.meliorleaf.co.za
MAXIMISING INSURANCE RELATED INCOME
PARTNERSHIPS
How does the partnership between Meliorleaf and Debt
Counsellors work?
We keep you advised regarding your clients to ensure they are
covered properly, and remain covered.
We regularly remunerate you, depending on what you choose to do:
Some debt counsellors want to be actively involved in arranging
and managing insurance relationships, and we equally share
commissions earned.
Some debt counsellors are registered Financial Services Providers
who can advise their clients and provide a full brokering service,
thereby being entitled to earn the full commission.
Meliorleaf understands that some debt counsellors cannot, or do not
want to be actively involved, but still want their clients to be properly
insured:
For these debt counsellors, Meliorleaf can offer a fully outsourced
turnkey solution. What’s more, we will still provide you with
ongoing remuneration on all active policies.
Are you interested in partnering with Meliorleaf?
Call Sean or Elmarie today on 010 141 2799
CALL US NOW 010 141 2799 | www.meliorleaf.co.za
Visit our Facebook page
www.allprodc.org
Debt Counsellors Collective
The iDDC would like to hear
from members and other
DCs about the struggles they
face and continue to face as a
consequence of the lockdown.
What issues need to be escalated
to the NCR?
We are lo
new NEC m
2021. Would
volun
Due to the Covid-19 2nd
wave our meetings (for
the next while) will be held
online. We will update all
members about meeting
dates shortly.
www.dcasa.co.za
oking for
embers in
you like to
teer?
NDCA are ready to help
consumers who are
struggling with debt.
Visit our site for more
information
ndca.org.za
CLICK THE C
SERVICE D
DEBT COUNSELLORS
SUPPORT
SERVICES
TRAINING
FINANCIAL
INSURANCE
IRECTORY
ATEGORY
DO YOU WANT TO LIST
YOUR COMPANY?
directory@debtfreedigi.co.za
LEGAL
CREDIT BUREAUS
PAYMENT
DISTRIBUTION
AGENCIES
CREDIT PROVIDER CONTACT
DETAILS & ESCALATION PROCESS
DEBT COUNSELLORS
GAUTENG
KWAZULU-
NATAL
FREE STATE
LIMPOPO NORTH WEST EASTERN CAPE
MPUMALANGA NORTHERN CAPE WESTERN CAPE
PENNY WISE
Cathy Foster
Debt Counsellor – NCRDC1977
Penny Wise Debt Counselling
Tel: (011) 679 1540
Fax: 086 719 3378
Mobile: 083 298 4467
Email: cathy@pennywise.co.za
www.pennywise.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
GAUTENG
Armani Debt Counselling
Take the First Step
to Financial Freedom
Tania Dekker
Tel: 011 849 3654 / 7659
www.armanigroup.co.za
Dynamix Debt Counselling TLC
Alida Christie NCRDC2324
Office 1, 34 Beefwoodstreet,
Vanderbijlpark, 1911
Tel: 079 520 4369
Tel: 016 100 8020
tlcdebt@mweb.co.za
Save up to 60% on your
monthly debt repayment
instalments, by using our
debt review services
Specialist Debt Management Centre
Beverley Ludick, NCRDC948
Pretoria
Tel: 012 377-3557
Email: obligco@gmail.com
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Debt Correct
DEBT REVIEW SPECIALISTS
JONATHAN BROOKES
Director
079 599 6501
jonathan@debtcorrect.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
www.debtcorrect.co.za
CCDC
Consumer Care Is our Priority.
Tel: 018 462 4263 / 073 624 6949
Email: info@ccdc.co.za
www.ccdc.co.za
Debt Correct
DEBT REVIEW SPECIALISTS
0871531531
help@debtcorrect.co.za
www.debtcorrect.co.za
Financially stressed?
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Tel: 016 423 6301
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GAUTENG
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011 100 7192
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DEBT COUNSELLING
Debt Review Specialists
23 Coronation Road
Mithanagar
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4399
Tel: 071 222 9481
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Credit Matters
South Africa’s Leading
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14th Floor, The Pinnacle
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Tel: 086 111 6197
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Fighting For Consumer Justice
Tel: 021 007 1688
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South Africa’s Leading
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14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
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We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Let DebtBusters be the
champion in your corner.
NCRDC1142
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
We are passionate about
helping people become
DEBT FREE!
022 713 3766
marius@drs-debt-help.co.za
facebook.com/drsdebthelp
www.drs-debt-help.co.za
NCRDC1670
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTH WEST
Depopulating a generation of over
indebted and populating a debt free
generation.
Office No. 6, Prime Pharm Building,
36 Dr Nelson Mandela Drive
Tel: 0186320053
Tel: 0877026744
Email: papi@maaudebts.co.za
Financially stressed?
We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
www.maaudebts.co.za
Let DebtBusters be the
champion in your corner.
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTHERN CAPE
Financially stressed?
We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
NCRDC1142
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
Let DebtBusters be the
champion in your corner.
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
EASTERN CAPE
Financially stressed?
We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
NCRDC1142
Tel: 086 111 3749
Email: help@zerodebt.co.za
info@debtbusters.co.za
www.debtbusters.co.za
www.zerodebt.co.za
Let DebtBusters be the
champion in your corner.
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Drastically reduce your monthly
debt repayments
Let US help 0861111863
Regain control of your finances
www.debt-therapy.co.za
WESTERN CAPE
" There is no Dignity quite so Impressive and
Independence quite so Important,
No
Living within your Means. - Calvin Coolidge "
as
For your Convenience Our Range of Services are
Available to you Anywhere in South Africa!
Jackie Coetzee
079 317 8557
documentswc@fusiondc.co.za
“There is no dignity quite so
Impressive and No Independence
quite so important as Living
within your Means - Calvin Coolidge”
For your Convenience Our Range of
Services are Availble to you Anywhere in
South Africa!
Jackie Coetzee
079 317 8557
022 713 2021
documentswc@fusiondc.co.za
CHOOSE
YOUR
FINANCIAL
FREEDOM
TODAY
Tel: 021 204 8001 • Email: dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
DEBT
T
WE’LL CREATE A PLAN TO
GET YOU OUT OF DEBT
WESTERN CAPE
065 874 7942
debt@cida.org.za
www.cida.org.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
NCRDC1142
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
We are passionate about
helping people become
DEBT FREE!
022 713 3766
marius@drs-debt-help.co.za
facebook.com/drsdebthelp
www.drs-debt-help.co.za
NCRDC1670
DebtZen
for peace of mind
021 987 1835
021 987 2232
065 939 9886
leads@debtzen.co.za
www.debtzen.org
NCRD3032
Get your own dedicated Debt
Counsellor from beginning to end.
Our team of friendly & efficient
support staff are ready to
answer your quesons.
021 204 4711
067 211 4913
info@debteezy.co.za
www.debteezy.co.za
Financially stressed?
We have lifted the financial
burden of more than 150 000
South Africans.
086 999 0606
Your Guide to Financial
Wellness and Recovery
0861 229 922
info@debthero.co.za
www.legalhero.co.za
info@debtbusters.co.za
www.debtbusters.co.za
WESTERN CAPE
Let DebtBusters be the
champion in your corner.
www.debtcentre.co.za
“Helping you the SMART way”
0860 061 008
info@smartdebtadvisors.co.za
www.smartdebtadvisors.co.za
SUPPORT SERVICES
011 451 0041
0860 072 768
www.dcmax.co.za
DC Operaon Centre (PTY)
Services:
17.1, 17.2, Proposals
Court Applicaons
Call Centre
Payment Division
COMING SOON
TRAINING
Contact Elmarie
011 394 8042
083 232 1908
admin@dcoperaons.co.za
www.dcoperaons.co.za
Credit
Life
Insurance
You make money,
your clients save money
086 126 6562
debt@one.za.com
www.one.za.com
INSURANCE
087 109 1164
info@dccp.co.za
www.dccp.co.za
BEST RATES IN THE INDUSTRY
50979
LEGAL
www.embattorneys.co.za
Liddles & Associates
“It always seems impossible until it
is done” N. Mandela
(T) 021 930 5790
(F) 0866070940
(E) frontdesk@liddles.co.za
www.liddles.co.za
Steyn Coetzee Attorneys /
Prokureurs
Adri de Bruyn
11 Market Street / Markstraat 11,
Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678
adri@steyncoetzee.co.za
RM Brown and Associates
16th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za
082 974 0866
We are a Port Elizabeth based law firm
capable of assisting Debt Counsellor’s
throughout South Africa with matters
within the following
carla@cvlaw.co.za
areas of jurisdiction:
Port Elizabeth;
New Brighton;
Motherwell;
Uitenhage;
Hankey;
Jeffreys Bay; and
Humansdorp
Your Debt Counselling Attorneys
Johannesburg | Cape Town
Andre Van Zyl
021 494 4862
info@bassonvanzyl.com
082
www.cvlaw.co.za
974 0866
carla@cvlaw.co.za
www.cvlaw.co.za
www.bassonvanzyl.com
yolande@ydeattorneys.co.za
CELL
071 870 9535
TEL
061 250 4080
PAYMENT
DISTRIBUTION
AGENCIES
COLLECTNET
+27 12 140 0602
DC Partner
044 873 4530
Hyphen PDA
011 303 0060
intuitive
0861 628 628
SYSTEM PROVIDERS
FINWISE - INNOVATIVE DEBT M
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Debt Review Software
Tel: 016 004 0031
South Africa’s premier
debt management solution
www.finwise.biz
•
•
•
•
•
‘’ I was pleasantly surprised by our experien
new system is intuitive and e
Debt counsellor Eas
Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss
Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.
We have updated our communication and escalation channels in this regard.
Please refer to the communication channels listed in tables 1 and 2 below. It is important that
documentation be send to the correct communication channels to ensure timeous feedback.
CAPITEC CONTACT DETAILS
Table 1: Debt Review communication channels
Channel Description E-mail address
1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za
Clearance Certificates
2 Proposals All Proposals ccsproposals@capitecbank.co.za
3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za
(Notice of Motion’s /
NCT applications /
Orders)
4 Terminations Termination queries debtreviewterminations@capitecbank.co.za
5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za
Enquiries
6 Refund / Cancellation
requests
Debt Review Refund
Requests and
Cancellation of Debit
Orders
ccsrefundrequests@capitecbank.co.za
7 Insurance Certificates Replacement Insurance
Policies
8 Reckless Lending Allegation of reckless
Queries
lending and document
requests
9 Credit Insurance Claims All credit insurance
claims
10 Payment allocations Payment Allocations
11 Share Call Contact
number
queries
insurancepolicies@capitecbank.co.za
Rmcontrol@capitecbank.co.za
CreditInsuranceClaims@capitecbank.co.za
ccsdebtreviewpaymentqueries@capitecbank.co.za
086 066 7783 Option 2
DC QUERY PROCESS
NEDBANK DRRS
Debt Counselling Query Resolution Contact Points and Escalation Options
Fax or Email submissions (Level1)
Email: DebtCounsellingQueries@nedbank.co.za
Fax: 010 251 0055
To be used as a first point of contact for all
written communication
Call centre (Level 1: Alternative)
Tel: 0860 109 279
To be used as a first point of contact for
all telephonic communication
Attended to by Queries Team Leader
(Level 2: First Escalation)
Dcescalation1@nedbank.co.za
To be used only where no resolution is
found from first point of contact after
5 business days
Attended to by Senior Manager
(Level 3: Final escalation)
Dcescalation2@nedbank.co.za
To be used only where no resolution
is found from the first escalation after
2 Business days
www.nedbank.co.za
17.1, 17.2, Proposals, General
correspondence:
debtcounselling@africanbank.co.za
To register for Legal Web Access:
lwac@africanbank.co.za
Reckless Lending investigations:
RLA@africanbank.co.za
ESCALATION PROCESS
DETAILS COMING SOON
CONSUMER FRIEND
ESCALATION PROCEDURE
In order for us to service your request efficiently and achieve
quick turn-around times, we request that you direct your emails
to the following applicable departments:
Email & Task Type Contact Details Turn-Around Times Contact Details for Escalations
17.1 ; 17.2 ; 17.W ; 17.5 ; 17.6 ; 17.7 applications@consumerfriend.co.za 5 business days noel@consumerfriend.co.za
17.3 17.3@consumerfriend.co.za 10 business days traceyjo@consumerfriend.co.za
Reckless Credit recklesscredit@consumerfriend.co.za 15 business days charmainer@consumerfriend.co.za
Proposals proposals@consumerfriend.co.za 10 business days tracey@consumerfriend.co.za
Courts courts@consumerfriend.co.za 5 business days tusani@consumerfriend.co.za
Customer Accounts &
Terminations
customeraccounts@consumerfriend.co.za 5 business days candicec@consumerfriend.co.za
Clearance Certificates clearance@consumerfriend.co.za 15 business days traceyjo@consumerfriend.co.za
Complaints complaints@consumerfriend.co.za 2 business days complaints@consumerfriend.co.za
*Please do not CC multiple email addresses*
DReX CONTACT DETAILS
DReX Related Queries drexsupport@consumerfriend.co.za
DReX Escalation
justin@consumerfriend.co.za
OFFICE CONTACT DETAILS
Telephone: +27(0)31 251 4151
Email: info@consumerfriend.co.za