Branch

cisco

Branch

Why Branch Transformation Now?

• 80% of consumers prefer

branches

• 50% of retail banking profits

come from branches

• Renewed banking focus on

branch

• Very little investment in

recent years. Not

“fashionable”

© 2004 Cisco Systems, Inc. All rights reserved.

Personal Visit

Phone

Internet/ E-mail

Mail/ fax

Source: Datamonitor

4%

3%

11%

Europe

Sweden

Italy

UK

France

Spain

Germany

79%

0% 20% 40% 60% 80% 100%

6

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