10 Most Trusted Home Care Providers 2021

mixed bag overall.
For example, most of the 'at home'
services like nursing, physiotherapy,
and many other similar services have
been severely impacted as customers at
this time would like to minimize
outsiders coming into their homes.
Similarly, wellness and health check
activities incorporate and schools have
been shut down given the work from
the home decision.
However, virtual doctor consultations
and home testing services have seen a
huge uptake overall. The B2C adoption
for these services is seeing significant
traction currently.
In your opinion, what could be the
future of the home care services
sector post the pandemic? And how
are you strategizing your company's
operations for that future?
Once this wave subsides, customers are
going to be more aware of the need for
prevention and wellness rather than
cure, and that has been at the heart of
what CallHealth offers. Also, two
factors are going to significantly alter
the way they seek assistance when
needed.
Firstly, the convenience of availing
most healthcare services at home will
become a norm whether it is Dialysis
(HD or PD), Speech Therapy,
Audiometry, Sleep Apnea, Optometry
to name a few. Secondly, the
willingness and confidence to go to a
hospital will reduce given the comfort
of virtual consultations and the need to
prevent Hospital Acquired Infections
(HAI).
We are therefore building capabilities
to live up to our tagline of being
Everything about Health, in a single
platform and are aligning our offerings
to our three guiding principles for a
customer-centric healthcare solution.
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Everything that can be done
virtually, should be done virtually.
Anything that requires a physical
touch and contact, should be
provided at the customer's doorstep
be it the home or office.
Only those that don't meet the
above two guidelines, should
require to go to a hospital or a
wellness center.
As an established leader, what would
be your advice to the budding
entrepreneurs and enthusiasts
aspiring to venture into the home
care services sector?
Most businesses strive to provide a
service to the end customer. What
businesses often miss is the ability to
provide intelligence and insightful
guidance that can help them with alerts
for timely preventive care, reducing the
Total Cost of Health (TCH), and
ensuring Care Continuum rather than
see every service as an episodic
engagement.
Startups that can help integrate these
insights and intelligence along with the
service they provide are bound to be
more successful.
How do you envision scaling your
company's operations in 2021?
As stated earlier, while we are
capitalizing on the need for testing and
doctor consultations during this period,
we are gearing ourselves for expanding
the canvas of 'at home services' (along
with established players in the
respective fields), so that we can be
prepared for the growing and wide
range of healthcare needs for the end
customers.
About the leader
Hari Thalapalli is a multi-disciplinary
leader with more than three decades of
experience in the technology and
healthcare services business. He was
instrumental in navigating Tech
Mahindra through the 2009 crisis and
won the Chief People Officer of the
Year Award from Bloomberg in 2010.
As the Chief Marketing Officer, Hari
provided leadership to critical business
process areas and steered Tech
Mahindra's brand positioning.
After joining as CEO in 2015, Hari is
advancing to make CallHealth a gamechanging
player in the healthcare
industry. Envisioning healthcare from
the customer's point of view, he has
reversed the traditional healthcare
delivery approach by offering an
entirely integrated range of
personalized healthcare services
satisfying the different life stages of a
customer. He aspires to deliver
'Everything about Health' at the
customers' doorstep, both in and
outside India.
18| April 2021|www.insightscare.com