Kindertons Accident Management Supplement

THE IMPARTIAL ‘MIDDLE MEN’
IN THE CHAIN
ESTABLISHED OVER 50 YEARS AGO, JP MORRISS ASSESSORS LTD ARE AN
INDUSTRY-LEADING EXPERT WITNESS COMPANY WHO PROVIDE INDEPENDENT
AND FULLY IMPARTIAL VEHICLE INSPECTION AND DAMAGE ASSESSMENTS.
We work with claimant and defendant solicitors,
direct insurers, brokers, local government, fleet
providers, police constabularies and private
customers to assess and complete over 4,500
witness reports each month on behalf of individuals
who have had damage to their vehicle as a result of
an accident.
Our witness reports are then used by the instructing
customer to establish the level of damage sustained
from an accident or collision and the legal status
of the vehicle – namely, whether the vehicle is
repairable or a total loss and the associated cost
and method of repair.
We have a team of highly experienced and
professionally qualified engineers who provide
full coverage throughout the UK, working with a
wide array of standard, modified, converted and
coach-built vehicles. In fact, by utilising the latest
estimating and claims management technology,
we can inspect and report on pretty much any
moving vehicle. We are able to deliver a truly
comprehensive inspection service – whether it’s a
bicycle or heavy plant equipment.
Given the nature of our role in the overall claims
journey, we can sometimes find ourselves playing
‘middle man’ between two or more parties.
However, we take great pride in this position of
trust – using our experience and extensive expertise
to bring disputes to a fair and speedy conclusion to
the benefit of the customer.
Having long-lasting, collaborative and strategic
partnerships with our customers allows us to
continually establish their needs, requirements
and gain a greater understanding of their business
and their processes. No two customers are the
same and as such we evolve and adapt to meet
their individual and exacting requirements. It goes
without saying that our customers are the very
foundation of our business and we understand the
importance of every point of contact – from the
initial enquiry with the administration team to the
presentation of the final report.
For us, it’s about ensuring consistency, impartiality
and professionalism at all times. We are always
on hand to provide a quick independent opinion
or advice, before committing to a more formal
instruction, adding value at every stage of contact.
When the pandemic hit, we were fortunate enough
to be in a strong enough position to allow us to
continue to offer a first class, uninterrupted service.
Having spent many years evolving our offering and
operation, it was a pretty seamless transition to
remote working. Focusing on image-based desktop
inspections and tailoring our front-end service to
convert and capture instructions on that basis,
provided our customers with an exceptional service
delivery. It also enabled our customers to save time
and money by providing better consistency and
fluidity within the overall claims journey.
Ensuring we attract talented, experienced individuals
with a deep-rooted understanding of customer
expectation has allowed us to not just deliver an
excellent level of customer service, but develop a
journey that evolves with the customer. The fact that
our employees love what they do often resonates
with our customers. Continual feedback helps to
further cement our customer relationships, allowing
us to establish what works and what we need to
evolve. This is a key part within our customer journey,
offering transparency and open communication to
deliver unrivalled engineering solutions at all stages.
To find out more about JP Morriss, please visit
www.jpmorriss.co.uk or
contact mail@jpmorriss.co.uk
SERVICES INCLUDE:
4 Comprehensive vehicle assessment service
4 Fully independent and impartial
4 Remote digital image inspection service
4 Small claim service
4 Post repair inspections
4 Diminution in value
4 Motorcycle reports
Kindertons Supplement 29