The Standard Edition 2 2021

THESTANDARD
THEN & NOW
01 |
THESTANDARD
EDITION 2 | 2021 | BICS.ORG.UK

Hello and welcome to this
edition of THE STANDARD
We hope you are all keeping well and
have managed to enjoy some of the lovely
warm weather we have recently been
lucky enough to have, after what felt like
the longest winter ever.
The cover story - This one’s dedicated to something
special – something that will make a difference to the way
we deliver BICSc training going forward. Special, because
it will contribute to an increase in the number of people
working within our sector who can attain recognised
industry training at a time that works for them.
Yes, BICSc training is now available online! This is a
mammoth milestone that has coincided with our 60th year,
and it’s worth celebrating. Inside, Neil Spencer-Cook, our
Chief Operating Officer and BICSc virtual world engineer,
will be covering everything there is to know about the
wonders of the BBS Virtual Training Suite.
We are, of course, still offering face-to-face training.
The Training Suite in Northampton re-opened in April, and
we have seen a steady stream of candidates through the
doors since then.
From those who work on cruise ships who are preparing to
welcome back passengers to those who are working within
retail and healthcare environments, which proves again that
the principles of what we train can be applied in any setting.
You can also enjoy a fascinating career story from our
deputy chairman, Soo Bartholomew. As well as a member’s
story from CleanTec who have created an employee-owned
commercial cleaning company. You can also find out who
this year’s BICSc awards finalists are. We are keeping
everything crossed that we will be able to host a live
event come September, it would be wonderful to be able
celebrate properly, more about our plans inside!
In other news – with 89% of you backing our ‘get colourcoding
legislated for the cleaning and hygiene industry’
campaign it came as a bit of a surprise to learn that our
petition proposal to introduce this as a standard for
the commercial cleaning world was rejected by the UK
government. We will now be progressing this topic via the
All-party Parliamentary Group to at least bring it to the
attention of those who may be able to support a movement
that ultimately controls cross-contamination. To find out
more about the APPG and what’s happening, head over
to C & M’s website, their recent webinars were very
informative.
Until next time, from all of us here at BICSc we hope you
enjoy this edition.
Best Wishes
Michelle Iland,
PBICSc Marketing
& Events Executive
If you have a story to share, drop me
an email at marketing@bics.org.uk
and you could feature in the next
edition of The Standard

FEATURING
IN THIS ISSUE...
Page | Cover story
03 Welcome to the
virtual world of
BICSc Training
Page | The Technical Edit
10 Principles of Cleaning
Science with Denise
Hanson, FBICSc
Page | BICSc Annual Awards
11 Announcing the Finalists
Hello from the Chairman,
Lorraine Davis, MBICSc
As we return to the new normal, it is
important to remember the lessons learnt.
One of the most important of these is effective hand hygiene. Then of course
there is social distancing and adequate ventilation within buildings.
A new focus has fallen upon the cleaning operative and accredited training now
forms part of most professional induction programmes.
Some of the lessons learnt will be hard to forget. Unfortunately, others will fade
with time. We are still stridently attempting to turn the spotlight on a nationally
recognised scheme for colour-coding in the cleaning and hygiene industry. We
have great hopes that the APPG (All-party Parliamentary Group) will not only
realise the importance that correct colour-coding brings to the industry, but will
also bring this to the Government’s attention. If anything good is to come out of
this pandemic for the cleaning industry, it should be that the perception of the
cleaning operative changes forever and the importance and self-respect of the
operative has been enhanced.
Page | The Ishikawa Diagram
15 Ceramic floor tiles with
James Marston, MBICSc
Page | From Northamptonshire
17 to the high seas
P&O Cruises introduce
BICSc standards
Page | My Career in Cleaning
19 With Soo Bartholomew,
MBICSc
Page | The View from HQ
24 Meet Simon our cleaning
operative
Page | International Update
26 with Chris Ryan,
MBICSc
Page | New Members
30 March – May 2021
So, when a cleaning operative is asked what they do for a living, they no longer
have to reply: ‘I am only a cleaner.’
With best wishes
Lorraine
"We have great hopes that the APPG (All-party Parliamentary
Group) will not only realise the importance that correct colourcoding
brings to the industry, but will also bring this to the
Government’s attention."
02 |
THESTANDARD

Welcome to the
virtual world of
BICSc Training
With Neil Spencer-Cook, MBICSc
Chief Operating Officer
It’s been a year of firsts for
the world as a whole, and
that has meant firsts for
BICSc and BBS.
One of our firsts was started in March this year, with the
launch of the BBS Virtual Training Suite to complement
our face-to-face training. We had been hosting training
over MS Teams during the earlier part of the year,
but this had its limitations and still tied candidates to
learning at a set time.
Whilst we were utilising MS Teams we investigated and
set up a virtual training platform. The chosen platform
allows candidates to have access to training at a time
suitable to themselves over a set number of days – they
can start the course and return to it over a period of 7 or
14 days depending on the course.
All of the courses available are taught in
several ways, there is variety in each course,
and they allow the candidate to soak up the
information at their own speed.
There are presentation lessons, presentations with a
narrative, video presentations, video demonstrations,
quizzes and virtually all courses come with a resource
centre for useful downloads.
For those of you familiar with the BICSc Cleaning
Professional’s Skills Suite (CPSS) you will be aware that
accredited training involves an assessment, for CPSS
training the assessment remains, but we now offer the
ability to be assessed remotely via a Teams call at a time
suitable to the company and/or candidate.
We started the process with the ‘passport to a career
in cleaning’ the Licence to Practice (LTP), and by the
end of May we had trained and assessed just under 200
candidates through the Virtual Training Suite.
This course was complemented with the renewal of
the LTP. As you all know, the LTP needs to be renewed
every 3 years, this is the easiest way to renew, it doesn’t
involve a face-to-face assessment and can be completed
and passed completely virtually. As candidates will have
previously been assessed in the usual way, this new way
to renew aims to ensure that the knowledge has been
retained and a compulsory question-and-answer section
is how this is now assessed.
Following on from this, nine of the most popular skills
from CPSS were added. By the end of the year we are
aiming for at least twenty of our most popular skills to be
available to you virtually.
This year has also seen the introduction of the
Healthcare Skills, these are an adaptation to the skills
within CPSS to ensure they comply with the newly
released National Standards of Healthcare Cleanliness
2021. We will also be adding the ten most trained skills
in Healthcare to the Virtual Training Suite.
03 |
THESTANDARD

All courses come with a resource centre
for useful downloads

To make what we have available even more accessible
to you, our members and customers, we have created
several training bundles to get you started or add to
what you already hold.
It doesn’t stop there, we are also in the process of converting
all Cleanlogic courses so they can be delivered virtually.
Currently available is the Control of Cross-Contamination
(one of our most popular courses during the pandemic for
obvious reasons) and the Principles of Cleaning Science, the
rest of our existing offering will be available soon.
Let’s not forget the FREE courses that are available as well,
Hand Hygiene Explained and Understanding BICSc Colour-
Coding are available now, more are planned in the coming
months.
We were keen for the Virtual Training Suite to be useful to
all and that includes our Accredited Training Members. We
are aware, particularly now, that training and assessing
your staff can be a challenge timewise, so we have
options to help you. We can provide the available courses
(LTP and 9 skills at the moment) to you so your cleaning
operatives can be trained ready for your assessors to
complete the assessment.
The price you pay for this will also include the issue of the
skills card so for a small amount more than the cost of a skills
card you can save your business the time that you would
usually take to train.
Of course, if you are using the Assessors App (another first
for BICSc, which was released in September 2020) there is
no paperwork as your assessments will be sent directly to us
from the app, and we can complete the production of the
skills cards, there is no need for an additional PO for this as
it will have been addressed when we give your operatives
access to the Virtual Training Suite. We can also let you have
reports on the operatives you have enrolled, so you know
where they all are and how far they have progressed. If this
is something you are interested in, please do get in touch, we
are more than happy to work out a way to make things easier
for you.
We were keen for the Virtual Training
Suite to be useful to all and that
includes our Accredited Training
Members. We are aware, particularly
now, that training and assessing your
staff can be a challenge timewise, so we
have options to help you.
05 |
THESTANDARD

There’s more…
We are also in the development stage of the BICSc
Supervisor's Certificate, this will be a 360-degree course
for your supervisors or future supervisors. It will mean
they are trained in LTP and 7 skills, and cover topics such
as, how to train a cleaning operative, Health and Safety,
Cross-Contamination, Cleaning Science, HR skills, customer
service and more. Once available this will be one of the most
comprehensive courses for a supervisor within the cleaning
and hygiene industry. With so many of you asking for a
qualification like this, our aim is that this certificate fills the
obvious industry gap.
The pandemic has meant life has changed considerably in
many ways over the last fifteen months, but for our industry
it hasn’t been as negative as it has been for others. We are
now seeing the benefit of cleaning and hygiene being bought
to the forefront of people’s minds, which can never be a bad
thing. Another plus is the cleaning operative is becoming
more visible and, more importantly, more respected.
Part of the BICSc mission statement is
‘to protect the operative’ and one of
the best ways to do this is through
professional training.
We are continuing to review our training offering, it’s never
ending, and we are looking at ways we can make our training
more accessible to all that wish to take it up.
It is looking like the introduction of the BBS Virtual Training
Suite has helped and with over 1,500 people enrolled on
courses in its first 2 months, we are pleased to see you are
taking up the available options.
Finally, there’s many more courses to come, so do keep
checking back and an keep an eye out for our newsletters.
As always we will keep you up to date with new releases
and developments.
Best wishes,
Neil
06 |
THESTANDARD

Member's Story
My Time Training
With BICSc
My name is
Sarah Ford,
and I am the
relationship
manager
and trainer
for cleaning
operatives at Top Mops.
When I started a few years ago, I noticed a flaw in what
is a great company and a lack of fully preparing staff
to go out onto sites of all shapes and sizes. Quickly I
took this under my wing, I site visit with staff, and show
them the standards that not only I, but as a company we
expect. I carried this on until I started to follow BICSc
on social media and realised that there was more I could
do to not only better myself but empower our staff in
the same way.
In November 2020, during the lockdown, I started with
my Licence to Practice, which I did remotely. I made up
a cleaning cupboard at the head offices and struggled
with Wi-Fi as Maureen Kelso (BICSc verifier) and myself
muddled on through. I work with a lot of schools and
healthcare settings, meaning that doing the assessment
on a site was a no-go.
Passing the Licence to Practice, I’d already set my eyes on a
higher goal. I arranged with the lovely office staff at BICSc
to do my Accredited Trainer training. If I was going to be
the best that I could be, to help our operatives be the best
that they could be, I needed to ensure that I was doing
everything to standard.
After it was postponed by 5 months, I got to the
Northampton Training Suite and was met by Sarah, who was
lovely, and made me feel welcomed – despite my nerves.
Within 30 minutes I’d been introduced to how the course
was to go, where everything for my assessments were and
we jumped straight into the first unit.
We smashed through the units, having a laugh along
the way and before I knew it, it was onto the trainer
training. Possibly the most nerve-wracking part as I was
the only one on this session of the course so had to
‘train’ Sarah.
The course was so great, has given me additional
skills to be able to not only do my job better, by being
a better operative myself, but to also be a better version
of myself while training others to be the best they
can be…
Sarah was professional, approachable, and friendly.
She helped me to calm my nerves and was fantastic at
making me feel at ease, especially when, at times, my
personal anxiety crept in.
The course lent itself perfectly, while I am somewhat
of an academic, I’m also someone who learns and
retains more from ‘doing’ the theory, followed by a
demonstration, and finally getting to physically do the
tasks was a great way to engrain the skills into me.
To be a trainer, you need a certain type of personality,
it takes a certain level of confidence, which thankfully
I have, but there are skills to it too. Things to know to
look out for, a certain method behind the application of
knowledge and skill that Sarah Gilson (a BICSc trainer)
passed onto me perfectly.
I think I was very lucky to not only travel to the centre,
but to have Sarah delivering the course to me.
I’ll remember systematic overlapping passes forever!
I say it in my sleep now.
I cannot wait to be in a position to see the
team at BICSc again for my assessor training.
Congratulations to Sarah, who is
finalist in this year's Outstanding
Candidate of the Year category!
07 |
THESTANDARD

Rubbermaid Commercial
Products Europe’s
innovative mop design puts
user experience first
Cleanliness and infection control remain
at the forefront of public and corporate
consciousness thanks to the coronavirus
pandemic, prompting a permanent shift in
cleaning culture and expectations.
Cleaning staff in public spaces - such as shops, hospitals
and, in some countries across Europe, reopening schools
and workplaces - face heightened responsibility to
control infection. Now more than ever, the visibility
of cleaning solutions across these facilities provides
much-needed reassurance to facility users that their
health and safety is of high priority. It comes as no
surprise, therefore, that the global cleaning industry is
experiencing significant growth: in 2020 alone, 154,000
cleaners were employed across Europe* and facilities
are placing more emphasis on high quality solutions, as
cleaning is no longer confined to the background.
To meet this growth, and the need for high-quality
sanitation, Rubbermaid Commercial Products (RCP)
provides a range of solutions that offer an innovative
approach to professional cleaning. Utilising ergonomic
mopping systems, and superior microfibre technology,
RCP’s mops are designed to provide fast and effective
cleaning, in addition to improved user experience.
The HYGEN PULSE Microfibre Mop, for example,
contains numerous features in its design to make
cleaning a faster and stress-free experience. The
patented onboard reservoir and solution system evenly
dispenses three sprays of cleaning liquid behind the mop
when triggered by the trigger handle. The targeted spray
function helps to reduce waste, while the lightweight
design and non-slip handle tip make the HYGEN PULSE
suitable for use in a variety of environments and by
a diverse workforce. These features are especially
important in the context of a global cleaning industry
that is under the microscope, where speed, visibility, and
efficacy of cleaning call for equipment that is innovative
without compromising ease of use.
In addition to ergonomic features for improved user
experience, RCP’s mop range is designed to provide a
high-quality clean. Made from a combination of superior
Microfibre with in-built scrubber technology, RCP’s
HYGEN Disposable Microfibre Mop Pads are a simple
but highly effective option for cleaning staff. Suitable
for dusting and mopping, the pads are colour-coded
to prevent cross contamination and can be easily used
in conjunction with the HYGEN PULSE. Vitally, these
durable pads have been proven to remove up to 99.8%
of various viruses**when combined with water alone.
The HYGEN Disposable Microfibre Mop Pads’ ability to
provide an effective clean without the use of chemical
cleaning agents provides a low-cost cleaning option
suitable for every sector and type of facility.
As an industry-leader, Rubbermaid Commercial Products
Europe adds value for facility users that goes beyond
products that prioritise cleaning efficiency, ergonomics,
and hard-working developing technologies. With the
visibility and efficacy of cleaning solutions mattering
more than ever, RCP is committed to supporting users
with best practice advice, to ensure they can meet this
growing need. This handy guide can be found on its
Resource Centre.
Rubbermaid Commercial Products
* EFCI’s Activity Report 2018-2020 – European Cleaning and
Facility Services Industry
** Tested against the following viruses: Methicillin-resistant
Staphylococcus Aureus (MRSA), Clostridioides Difficile (C.
Diff), Pseudomonas Aeruginosa (Pseudo), and Feline Calicivirus
Surrogate for Norovirus.

How to manage
travel-related quarantine
in your business
Following a review of the
red-amber-green travel
list, the government
announced on 3 June that
Portugal is being removed
from the green list and
being put onto the amber
list as of 8 June.
That means that anyone traveling back from Portugal
after that date will now have to isolate for 10 days
upon their return. There were also seven more
countries added to the red list.
As we move more into summer, and your people
might be thinking of booking holidays – or even
already be on holiday – it’s essential that you’re
confident in how to manage any travel-related
quarantine your employees might have to undertake.
The experts of BICSc partner, Citation, have put
together a free guide with the key considerations
you need to make when an employee has to
quarantine, from what pay they’re entitled to, to
what to do if travel is a part of their job.
AMBER
FROM 8TH JUNE
Your BICSc
member benefit
If you’d like to chat about how Citation can
help with the HR and Health & Safety side of
your business, just give them a call on 0345
844 1111, or fill in their call-back form and
they'll get right back to you.
Quote ‘British Institute of Cleaning Science’
when enquiring to access your member benefit.
DOWNLOAD YOUR FREE GUIDE
09 |
THESTANDARD

The Technical Edit
Principles of Cleaning
Science
With Denise
Hanson FBICSc,
Head of Technical
Services
The hardness of water is a classification of the likelihood
of limescale being an issue for the cleaning operative.
Water is said to be hard where more than 121milligrams
of calcium carbonate is present in a litre of water, 61
milligrams to 120 milligrams being moderately hard and
under 60 milligrams is classified as soft water.
Running this course online for the first time
made me consider just how relevant the
Science of Cleaning is in these strange times. I
thought I would use this technical edit to start
to explore the components that we identify as
the key factors of this premise.
Training
Water
The first of these is the element of water, we all generally
acknowledge that water is key to our cleaning processes but
how often do we actually look at the issues that water can
cause as well? Limescale and rust being just two of the most
physically evident of them for most of us, although for our
Celtic customers the requirement of descaling may well be
an alien premise.
The map identifies the water classifications for the UK,
clearly identifying the majority of Scotland, Wales and the
South West as soft water areas.
Soft to moderately soft
Medium to moderately hard
Hard to very hard
Temperature
Cleaning
products
Time
Mechanical
action
Soft water meaning not only that issues with scale are far less
prevalent but additionally the amount or type of cleaning agent
required could well differ to the areas that have particularly
hard water. For all of us who have been lucky enough to visit
the soft water areas just remember the effect that your usual
amount of shampoo or bubble bath had! It is safe to say that
additional rinsing was required…
Further examples of the effects of the water hardness can
be seen in both the professional and consumer dishwashing
agents available, these often clearly define whether they are
meant for hard or soft water areas. Additionally, when diluting
some of our cleaning agents the manufacturer’s instructions
provide a range for the amount of product required dependant
on both the soilage present and the water that you are
diluting with.
With regards to the availability of water a startling fact from
the World Health Organisation (WHO), is that whilst we in the
U.K. have the luxury of merely turning on a tap to access clean
drinking water they found in 2017 that ‘785 million people
lack even a basic drinking-water service, including 144 million
people who are dependent on surface water’.
This was reiterated in a report in 2019 that 785 million people
don’t have clean water close to home. (WHO/UNICEF Joint
Monitoring Programme (JMP) Report 2019)
So next time we’re filling that bucket to mop a floor or wash
down a surface please just take a moment to consider, not only
the correct amount of product to add to aid our endeavours in
cleaning, but also just how lucky we are to have such a valuable
resource so readily available.

2021
HEADLINE
SPONSOR
Announcing the Finalists
Congratulations to all entrants that
have been shortlisted as finalists for the
2021 BICSc Annual Awards.
It’s a fantastic achievement to have made it this far, this year especially. We are delighted
with the number of submitted entries, many from those who have been members of the
Institute for some years and strive to uphold the highest cleaning and hygiene standards
within their organisations.
We were also impressed with the number of entries from those who are new to BICSc
who, in a short space of time, have shown that introducing a comprehensive BICSc training
programme makes a significant difference to the way they deliver their services.
We would like to thank everyone who took the time to enter, and we wish
the best of luck to the finalists.
Assessor of the Year (UK)
This award acknowledges the success of an individual Assessor who
has demonstrated an outstanding level of passion, professionalism, and
commitment to excellence for their students and themselves.
Ann Sayles
Cheswold Park Hospital
Jill Feery
Manchester Metropolitan University
Valerie Lakin
Nuffield Health

Excellence in Training & Assessment (UK)
This award is to recognise the work of our Accredited
Training Members within the UK who, through BICSc training
and assessment, maintain exemplary delivery of cleaning and
hygiene standards.
Cheswold Park Hospital
Manchester Metropolitan University
Nuffield Health
Renfrewshire Council
Excellence in Training & Assessment
(International)
This award is to recognise the work of our Accredited
Training Members outside of the UK who, through BICSc training
and assessment, maintain exemplary delivery of cleaning and
hygiene standards.
Emrill Services
United Arab Emirates
G4S Commercial Facility Services
Qatar
Inspire Integrated
United Arab Emirates
12 |
THESTANDARD

Outstanding Candidate
of the Year (UK)
This award reflects the achievement of an individual and their
award of BICSc qualifications. The focus is on how the student
has been able to achieve an award against adversity or has gone
the extra mile to complete and receive the qualification/s within
the workplace.
Benedicter Edo Osagie
City West Support Services Limited
Darren Rawlings
Aston University
Sarah Ford
Top Mops
Outstanding Corporate Member
of the Year (UK & International)
This award is presented to a BICSc Corporate Member for their
outstanding corporate commitment to the Institute and through
excellence in supporting the Institute’s goal of Creating a
Career in Cleaning!
CleanTEC Services Ltd
Crest Clean
VINCI Facilities
13 |
THESTANDARD

What’s the plan for the event?
The Institute has been honouring industry excellence within the field of training and
accreditation since the 1960s, with 2021 being our 60 th anniversary,
there’s even more reason to celebrate.
The Forest of Arden Hotel & Country Club, Birmingham
Thursday, 30 th September 2021
12.00 – 17.00
Champagne Reception | Networking | Best of British 3-course Lunch |
Awards Ceremony | Special Guest Host and more
Guests can look forward to networking at the champagne drinks reception, followed
by a ‘Best of British’ 3-course lunch, presentation of the coveted Institute and
category awards. As always, the Chairman’s charity prize draw offers the chance
to win some fantastic prizes with all funds going to Dementia UK.
An in-person event at the Forest of Arden will align with government restrictions. We are
hoping to release tickets for sale shortly after the next roadmap announcement. If we are
unable to go ahead with a live event we will present the Awards virtually.
Watch this space.
We would like to take this opportunity to say a huge thank you to our amazing
sponsors for their support.
You can find out more about our sponsors by clicking their logo.
Platinum Sponsors
Diamond Sponsors
14 |
THESTANDARD

The Ishikawa Diagram
Ceramic floor tiles
with James Marston,
MBICSc
Training
METHOD
Incorrect technique
Planning
Management
checks
No standard
operating procedure
Not prepared
Surface partially
cleaned
Non
compliance
SOLUTION
CAU
EQUIPMENT
& MATERIALS
Limited resources
Wrong cleaning
tools
KEY
Supply
Ineffectual chemical
Primary cause
Secondary cause
Management
No access to
equipment
Budget
Broken equipment
Solution
Floors with ceramic tiles may have cement or grout to hold them in place. This can
make the surface uneven and difficult to clean as dirt is easily trapped and not so easily
removed with daily cleaning methods.
The use of a grout brush and appropriate chemical solution will remove dirt using the
correct and safe technique. Alternatively, steam cleaners with a vacuum function will
heat the dirt detaching it from the surface and drawing it away. Cylindrical brush or floor
machines with brush attachments will agitate the surface and remove the dirt just as
effectively. Use of a chemical agent will aid this process especially with compacted dirt
providing the manufacturer’s recommended contact time is given.
Care should be taken if floors are damaged allowing chemical solutions to break through.
Any damage should be notified to line management before cleaning takes place.

What is the
Ishikawa Diagram?
Training & support
PERSONNEL
Inexperience
The Ishikawa diagram, also called a cause and effect
diagram or a fishbone diagram, is a visualisation tool for
categorising the potential causes of a problem in order
to identify its root causes... A fishbone diagram is useful
in brainstorming sessions to focus conversation.
No supervision
Training
inadequate
Poor culture
Ignored grout
areas
Limited skills
Lack motivation
SES
PROBLEM
ENVIRONMENT
Maintanance
Damaged surface
Planning
Incorrect cleaning
frequency
Staff absence
Constant use
Impacted dirt
Time pressure
THE PROBLEM
(HEAD OF FISH)
Dirt on ceramic tile flooring
What can BICSc training do to help?
Training and assessment from the Cleaning Professional's Skills Suite (CPSS)
incorporating BU2 Damp mopping, AU1 Spray cleaning hard floors, AU3 Machine
scrubbing and drying (with wet suction machine), AU4 Cylindrical floor machine
and SU10 Steam cleaning will ensure your operators remain safe and use the right
techniques for the best results.
BICSc offers practical training in the skills required to clean effectively and safely in
today’s modern facilities. Candidates who attend our courses understand the risks
to themselves and the client. They understand and comply with standard operating
procedures and systematic ways to achieve cleaning tasks. Candidates learn effective
cleaning techniques to ensure quality results and continuously high standards.

From
Northamptonshire
to the high seas
P & O Cruises to introduce BICSc standards as they
prepare to welcome guests back on board.
With Emily Huelin,
Senior Manager Hotel Standards, P & O Cruises
Vicky Summers, Sue Owen and I took some time out from
the Housekeeping Working Group in Guest Experience to
spend 4 days at the BICSc Training Suite in Northampton.
Because we’ve been working so hard on updating all of our
policies, procedures and ways of working, we felt it really
important to validate this against the best practice that
BICSc promote.
"We now have the
skills to train our
teams as BICSc
Accredited Trainers."
We’ve spoken to BICSc a few times since the pandemic
started and taken them through the CUK Housekeeping
operation on board our ships (inclusive of all areas we clean
and disinfect!). One of the biggest takeaways we wanted
to get from working with BICSc was the communication of
best practice for our teams on board. How could we make
things easier?
We explained about the period of time on board where
teams will be getting ready before sailing with guests; our
opportunity to complete lots of training in order that our
teams understand how to deliver the new standards and
BICSc suggested we complete an accredited trainer course.
4 days putting our knowledge into practice in the shoes of
our crew.
‘We now have the skills to train our teams as BICSc
Accredited Trainers’
The Accredited trainer course has been designed to enable
candidates to share and cascade BICSc skills training
knowledge, to allow for independent assessment and
certification. Providing the skill set to ensure that their
candidate comprehension and basic trainer abilities are
sufficient for hands-on practical training. I’m happy to
report that we all passed – phew!
17 |
THESTANDARD

This course really took us back to basics, BICSc are
meticulous about standards, and ensuring everyone
demonstrated them.
We validated that we are incredibly thorough with
our current written standards, but we welcomed the
opportunity to link in some of the tips and hints we picked
up during training sessions along with lots of ideas about our
long term training strategy.
This " course really took us
back to basics, BICSc are
meticulous about standards,
and ensuring everyone
demonstrated them."
We will be re-launching all of our ships with the introduction
of ‘Cleaning Principles’.
As everyone has a responsibility for keeping our ships clean
and well maintained, everyone will attend these sessions as
they are rolled out.
‘Cleaning Principles’ is made up of 7 modules, we will share
this content while pulling out the top tips for each method –
our aim is to give people the skills to deliver consistently.
Everyone needs to be aware of how to clean and disinfect,
therefore, we are going to share best practice as well as
introduce plenty of visual aids so that we keep things simple,
where we can!

My Career
in Cleaning
With Soo Bartholomew,
MBICSc, Deputy Chairman, BICSc
In 1985 I left my job selling computers and word processors
following the birth of my eldest daughter, and by the end of
the summer 1986 I was ready to re-enter the adult world.
I decided that whilst I enjoyed being a mother, I missed adult
company and there were only so many nursery rhymes I
could quote in a day before I started to lose my identity, I
was no Earth Mother…
Unsure what I wanted to do, I visited the local job centre,
where I saw a role advertised for ‘Cleaner-in-charge’ at a
local primary school. Having never cleaned professionally
before I doubted that I would be suitable for the role, but
nevertheless the hours were perfect to fit in with family life
and remove the need for costly childcare and so I applied.
I turned up for the interview with the headteacher, as at that
time contracting in this sector was very limited, it was here
I started my career in cleaning, which was to ultimately end
up as my vocation.
I will never forget my first day on the job, I arrived eager to
complete the work, but as the only person on site I had no
one to show me what to do, nor did I understand what I was
required to do with any of the chemicals or equipment.
The headteacher offered me reassuring words, showed
me the cleaning cupboard, gave me a thick orange bound
specification folder and left me to it!
I parked the ‘Orange Book’ (as I soon found out it was called)
for reading at my leisure at home and gathered up all the
items I thought I would need, I was soon to learn that this
was not really the most effective way to work, but at the
time it seemed like a good idea.
My working hours were 4.5 hours per day, which was a split
shift between afternoons and mornings. In addition to my
cleaning duties, I had to ensure the boiler was operational
and working each morning, unlock and lock up all the
buildings and gates, grit steps and playgrounds in the winter
months and weekly clean out the grease trap from the
school dining hall, not a task for the feint hearted.
I soon got into the swing of things and worked out a routine
for cleaning all areas on a daily basis, avidly reading the back
of the cleaning chemical bottles to work out what surfaces
they were to be applied to. There wasn’t any internet in
those days so I could not research that way, it was just me
and the County Supplies Catalogue with brief descriptions
of the chemicals and their application.
No Health and Safety Risk Assessments, Method
Statements or COSHH Assessments in those days, and no
dilution control systems other than the 28ml pump.
My first scariest moment that year came in the school
Easter holidays. At Christmas I had taken holiday (as being a
County Council employee I also had paid annual leave along
with paid concessionary days, a paid day off for Christmas
shopping and an extra paid day off for the Queen’s birthday).
The Orange Book stipulated that hard floors had to be
stripped back and a reapplication of polish had to be applied
during each main school break – Easter, Summer and
Christmas. I had previously mastered the buffer, a rather
old Victor, nearly taking out the radiator and pipework in
the school hall one evening on a white-knuckle ride, before
taming the beast.
"Armed with buckets and mops, speed
stripper and a black pad I had decided
to tackle the floor in the school hall
first, I struggled to move out all the
furniture on my own, there wasn’t any
Manual Handling awareness in those
days either, so I set to that task of
stripping the floor."
19 |
THESTANDARD

I " will never forget my first day on the
job, I arrived eager to complete the
work, but as the only person on site I
had no one to show me what to do"
We always thought the floor was a brown Marley tile with
remains of the original parquet herringbone flooring surrounding
all 4 sides. As I applied the first coat of speed stripper and waited
for the contact time, as the instructions on the container said, I
cautiously started up the buffer and started to machine off the
old polish – the floor turned grey to reveal the original floor tile
colour to be a grey Marley tile not a brown one.
The Head Teacher and I were both astounded, she had never
seen the floor grey before as years of trapped dirt, polish diluted
with water and layers of polish were slowly but surely removed.
It was the only floor that was stripped back that school holiday as
it took all of my time to get all the old layers off and re-apply nice
new shiny coats of polish, I was to spend the next 7 years lovingly
looking after the shine on that floor with daily buffing and floor
maintainer so much so that it was only fully stripped back 4 times
in those years.
My second scariest moment came in the summer school break
once again an incident with stripping back a floor, this time in the
headteacher’s classroom, another Marley tile, but this one was
a deep reddish-brown tile, having once again applied the speed
strip and started to machine off the old floor polish the walls
and myself started to look like we were working in an abattoir
as I soon discovered the floor had a ‘bleed’. I did not discover
undercoat until later in my career, how I wish I had known about
it then, it could have saved me many an hour washing walls, while
at the same time stripping and reapplying polish to that awful
floor.
During my third summer at the school I had all but finished
the summer clean prior to going on holiday with my family.
The school was having a small library extension built and the
headteacher had told me to not leave any furniture in the
main corridor as the builders would be ‘breaking through’
while I was away. On my return with 3 days left before school
was to restart for the winter term, I arrived to complete
putting the furniture back and do a final dust prior to the new
term start…
20 |
THESTANDARD

Yes, you guessed it, the school hall, classrooms, staff
room and resources areas were covered in thick brick
dust, there was a pile of earth in the main corridor and
a 6ft deep hole right in the middle of the main entrance,
when ‘knocking through’ the builders had discovered an
Artesian Well and were now in the throes of diverting
this. How the school re-opened for the winter term that
year was a miracle, the parents were mobilised to help
set classrooms straight, reclean desks, chairs, floors,
books and other teaching aids, all while we had builders,
engineers and the water board on site. But, the builders
had the last laugh when they laid a Pirelli studded
cream floor in the new library and reception area – my
challenges just continued.
In 1990 the County Council took the decision to pre-empt
the government instruction to enter into Compulsory
Contract Tendering and split the County into 4 areas
awarding their cleaning contracts to their approved
contractors and so I transferred from the Direct Labour
Organisation to OCS. For the next 3 years I continued
to work at the school and also support my area manager
by standing in as a supervisor on some of her other
contracts when she was short staffed. I was also sent on
my first BICSc course, completing my Cleaning Operators
Proficiency Certificate (COPC) 1 at SC Johnson Wax in
Frimley Green.
In the spring of 1993, all the school cleaning contracts were
retendered with Initial Cleaning Services being awarded
the ‘lion’s share’ of the contracts in Berkshire. However,
the other 2 successful companies then pulled out of the
contract at the eleventh hour, leaving all their contracts to
be awarded by default to Initial. During the mobilisation
of the contract, I contacted the local Initial branch office to
speak to my new area manager only to be advised that they
were recruiting for local area managers having unexpectedly
been awarded the whole contract. I applied for the role and
started my career in cleaning contract management.
Initial had a huge task before them as not only was there a
square meterage discrepancy on the contract (none of the
temporary buildings or building extensions were included
in the tender information), they had also only quoted for
cleaning 46 weeks of the year and all the ex-DLO staff were
on 52-week contracts. What followed was 18 months of
hard work to negotiate new contracts for the employees,
resolve square meterage and specification issues all the
while managing the day to day challenges of operations
within the cleaning delivery.
Having seen considerable success in my role at Initial, I
followed my line manager to MITIE becoming the Branch
Manager at the Milton Keynes office where a similar
challenge was to be presented to me with their contract
with Bucks County Council. My biggest achievement at
MITIE was my secondment to the Yateley branch where I
was asked to mobilise the Hampton Court Palace contract,
with all that this involved not just with the Palace but also
the facilities within the park land and the volumes of visitors,
particularly French school students!
"My role at MITIE was varied and opened
my eyes to not only the world of cleaning
within local government but also industrial
and corporate office cleaning and from there
I moved on to Pall Mall Support Services,
working on their oldest contract with
Midland Bank (which ultimately became
HSBC) and other blue-chip clients, such
as The Big Breakfast, Price Waterhouse,
Siemens and Immarsat."
During my time at Pall Mall I was also responsible for the
cleaning at the BOC-DS at Hemel Hempstead and it was
with this contract that I achieved recognition winning the
Best in Sector and Best Overall Winner at the Kimberley
Clark Golden Service Awards as well as the PFM Award for
Best Single Sector Service in 1997.

2001 saw me entering the world of FM when I took up
a position with Turner FM as Head of Business for their
Cleaning Division. During my time with them I established
their BICSc Accredited Training Organisation, worked with
them to successfully extend their hard services contract with
the MOD in Bosnia and Kosovo and was the senior manager
on their single service cleaning contracts with MTV, Carlton
TV, Shell and EDS.
After 8 years where I worked on central government
contracts (DEFRA), coal -fired power stations,
pharmaceutical warehousing and distribution, tin can
production sites, Scottish law courts and newspaper
production it was time to move on.
In 2009 I took a position as Account Manager with Europa
Support Services based in Welwyn Garden City. My role
was to look after a small number of sites in and around
Birmingham with the bigger picture being the support that
I could offer of my knowledge both in sales and operations
of cleaning as Head of Cleaning within the Europa Centre of
Excellence. This led to me working on contracts from Fraser
Borough in Scotland down to Truro in Cornwall and across
the Irish Sea to Dublin and once again establishing the BICSc
ATO hubs for the Company.
In 2013 I took an 8-month sabbatical to travel around
Europe with my husband and on my return took up an
interim contract with Clean Event to establish their BICSc
training programme and ATO for their events cleaning
business at iconic event venues – Wembley Stadium,
Tottenham, Fulham, Arsenal, Chelsea, Liverpool and
Birmingham City football stadiums, Cheltenham and Aintree
race-courses and Silverstone racetrack, along with Glasgow
Commonwealth Games, Stade Roland Garros and Parc de
Princes home to PSG in France.
Having completed a year with Clean Event, I entered
into the world of consultancy, where I have continued
to work for various FM clients looking at re-engineering
their contracts, reviewing what is good and bad and
recommending change and also working with the team
at BIRKIN Cleaning Services as their Technical Director
developing their training systems, establishing yet another
BICSc hub – now known as an Accredited Training
Member (ATM) and all the while promoting the value that
BICSc training and membership will bring to ensuring the
continued professionalism of the industry.
In 2011 I took my place on BICSc Council, where I am
now Deputy Chairman. In April 2015 I entered the
Worshipful Company of Environmental Cleaners Livery
subsequently taking my place as a Freeman of the City of
London in early 2016.
My career in cleaning has been full of challenges, exploits
and the pre-requisite stresses that go with any operational
role in today’s world. I have made many friends for life
during the last 36 years and hope that I will go on to meet
many more, I am passionate about an industry that is varied
and inspiring along with being puzzling and perplexing at
times, but rarely routine.
I know that I will never know everything there is to know
about the industry and so I treat every day as a School Day.
What I would say with absolute knowledge
though, is that there is -
A CAREER IN CLEANING.
Best Wishes
Soo Bartholomew
22 |
THESTANDARD

Centenary 1920 - 2020
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There are a range of insurance policies available in the market to help protect your business
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Darwin Clayton (UK) Limited is an Insurance Broker and is authorised and regulated by the Financial Conduct Authority

The View from HQ
Meet Simon Our cleaning operative
I started working as a cleaning operative at BICSc in May, where one
of the first things I learnt was that I was a ‘cleaning operative’ and not a
cleaner, which is a chemical!
I had worked previously in several other roles
that involved cleaning including working as a bin
man, a road sweeper, a recycling operative at a
rubbish dump and most recently as a cleaner,
(operative - I know), and cleaning supervisor
for a care home company that owned several
properties.
As someone who had worked in a cleaning
capacity I was already aware of BICSc and
also aware of the high standards they had for
cleaning training and almost saw the company
as the ‘NASA’ of cleaning!
Almost immediately I learned the high standards
and level of knowledge they had just speaking
to other staff who worked here and after
completing the BICSc Licence to Practice, the
compulsory step before progressing further into
the world of BICSc accredited training.
I was very impressed by the level of detailed
knowledge I was given. This included things
that could easily be overlooked, such as folding
a cloth in such a way that it allows 8 different
surfaces for cleaning allowing for
less chance of spreading dirt around
and causing cross-contamination.
I already had my own high standards
as a cleaning operative but so far
in my short time here these have
greatly improved. All the staff here,
including the office staff, have a
high level of cleaning knowledge
and training and I am helped and
supported by everyone, which
helps me to continually improve as a
cleaning operative.
As well as the in-depth and continuous
training I am receiving and the all the
friendly and supportive staff I work
with I have to say this is probably my
favourite position so far in my ongoing
career within the cleaning industry and
the most valued I have felt so far in my
working life.
Are you using the
correct verified logo?
Corporate and Accredited
Training Members: Are you
taking advantage of this
membership benefit?
Remember that you have free access to a Yoshkiverified
logo that can be used digitally. This proves
you are an official member of the Institute. Many
claim to be members by adding an unofficial version
of the BICSc logo to their website and stationery, etc.
Verified logos are the only way we can attempt to
clamp down on this.
We only issue the Corporate and Accredited Member
logos externally, never the BICSc logo on its own, this
is only used by us.
The public are easily able to identify and check a
genuine user’s credentials with a single click of a
verified logo that you are using digitally.
Yoshki Smart Validation Logos are deployed via
a secure snippet of web code. It takes less than
10 seconds to add a Smart Validation Logo to a
website. Only authorised websites can use our
Smart Validation Logo.
If you would like to find out more, please contact us
membership@bics.org.uk

Corporate Members
CleanTec Services Ltd
becomes an
employee-owned company
This is how they did it…
CleanTEC Services Ltd has become one of the first cleaning companies in the country
to become an Employee-Owned Business. The business, founded by Peter Rochford
and Chris Rogers in 2000 have built a reputation in providing a high-quality cleaning
service across the public and private sector in the UK. As of Thursday 4th March 2021,
the 1250 employee make up the majority of the ownership within the company.
CleanTEC has developed a strong
reputation and proven expertise
in delivering an efficient and
effective service within the
cleaning services industry, whilst
ensuring the satisfaction and safety
of their employees.
CleanTEC’s employees have always
been instrumental in the business’s
success and have always been
prioritised in the day to day running
of the business, and the decision
to become an employee-owned
business formalises this value. The
company has grown organically
through the years and now operates
across the UK and has over 1,250
employees.
Peter Rochford, Director of
CleanTEC, said: “We have just
celebrated our 20th year in business,
and it has been a great time to reflect
on the efforts of all our employees.
We wanted to sustain the future
of the business and safeguard
the culture of the company. This
change means that our workers will
be recognised as more than just
employees but partners in something
that they have helped create. Having
the financial and legal expertise
from both Andrew Williamson from
WMT and Emma Cameron from
VWV whom we have worked with
for numerous years, there advise has
been instrumental in becoming an
employee-owned business.”
The transition to employee
ownership was project-managed
by St Albans-based Chartered
Accountants, WMT. The
corporate finance lead advisory
team at WMT explored a range of
strategic options from a traditional
management buy-out to an
open market trade sale, before
concluding that an Employee
Ownership Trust (EOT), alongside
an Employee Benefit Trust (EBT)
would be the best option for
shareholders and employees alike.
Andrew Williamson, Corporate
Finance Partner at WMT, added:
“We are pleased to have been able to
support the team at Cleantec in this
way, enabling them to implement a
succession strategy that is also a plan
for the ongoing success of CSL
for years to come.”
Emma Cameron, a Partner in VWV's
Corporate Law team, commented:
"Having acted for CleanTEC for many
years and having assisted other
clients with establishing employee
ownership trusts, we were delighted
to be able to use this expertise to
assist the CleanTEC directors in their
aim of ensuring the succession of
the company for the benefit of its
employees."
Sam Grubb, CleanTEC Employee,
commented: “This is a really exciting
opportunity for myself and my
colleagues. Knowing that the efforts
of our work will be recognised in this
way, it makes you feel like you are a
part of something bigger. I have really
enjoyed the 4 years I have been with
the company and it feels like a huge
incentive to stay for even longer!”
Congratulations to CleanTEC who have
made it as finalists within the Outstanding
Corporate Member of the Year category.
Pictured above
Peter and Chris

International UPDATE
Chris Ryan, MBICSc
Head of International Business
As we head towards the halfway point of 2021, the pandemic
and the associated ongoing travel restrictions continue to
prevent any face-to-face training, verification and audit visits.
As ever we continue to monitor the situation very closely
with the UK government operating a traffic light system on
worldwide destinations to identify the risks and required
testing and quarantine associated with all countries. Until
we start to see countries moving into the green list, we will
be unable to travel. The list will be updated on a regular basis
by the government, so it is very much a case of waiting for
the restrictions to lift before any travel is reintroduced. As
frustrating as this is for all, the safety of our staff and our clients
remains our main priority and I’m sure you would all agree.
The pandemic has presented all of us with many
challenges in how we operate our businesses while
continuing to deliver our services. BICSc has worked
hard to change and adapt, not in terms of what we
do but more around how we do it. This has been the
priority to meet the client demands in what has been a
difficult period for all and where the end is still the great
unknown.
A lot of time has been invested into our Virtual Training
Suite which offers candidates the opportunity to train
online. This has provided an easy to access platform
where candidates can learn in their own time before
booking in for their online assessment. This format
has been very well received and we have had some
very positive feedback from participating candidates.
The process is very simple to follow and guides the
candidates through the sessions step by step with video
guidance and questions to build on the knowledge and
reinforce the understanding as part of the learning
process.
We are currently working on a project delivering
Licence to Practice and a number of skills to a client
with a large number of operatives in the United Arab
Emirates, I conducted some of the assessments to see
how they worked in the virtual environment.
The training centre was set up perfectly as per BICSc
standards and the candidates performed the skills
very competently which demonstrated how effective
the online learning process was, this has been a great
success for the candidates and the assessors.
The online training has enabled BICSc to be more
accessible on the international platform and we have
had candidates from across the globe booking online
training which is very encouraging. I am confident
our online offering will help to grow and strengthen
the brand due to the accessibility of cost-effective
accredited training which previously wasn’t available in
any online format.
For our established Accredited Training Members, we
have started conducting online audits and verifications.
It still allows us to review supporting documentation,
quality management and quality assurance along
with the observation of assessment. It’s great to have
the opportunity to engage with our Assessors albeit
virtually, again it does work similarly and allows us to
update you on everything BICSc during this online
session. If you haven’t been contacted to date you will
be in due course.
The international audits conducted thus far have been
successful and it’s good to see BICSc standards and best
practice being delivered through our ATM centres.
Until the next edition I wish you all well, stay safe
and thank you for your continued support and
understanding. If you have any questions or queries,
please do get in touch and we’ll be happy to help and
support you.
Keep positive, we will get through this together.
Best wishes
Chris
26 |
THESTANDARD

Planet Mark is a sustainability certification for every
type of organisation, for real estate and for products.
Certification recognises continuous improvement,
encourages action and builds an empowered community
of like-minded individuals who make a world of difference.
At Planet Mark, we know that, by bringing out the very
best of people, technology and nature, we can radically
reduce carbon emissions and halt climate change. We are
helping organisations to make ambitious commitments,
take transformative action and tell their story so that others
follow suit. On average, certified businesses make a 12%
cut in absolute carbon emissions and 16% carbon saving per
employee through reductions in energy, waste, water, travel
and procurement.
“Achieving Planet Mark accreditation
for the second-year running is an
achievement we are all very proud of.
We understand the impact that cleaning
and hygiene has on the environment,
part of the BICSc DNA is to promote
sustainability, which is encouraged
through the principles of our training.
Now is the time to make a difference,
both at work and at home. As we
emerge from the pandemic and consider
the longer-term effects it may have,
we must all play our part in lowering
our carbon emissions, which ultimately
contributes to a cleaner, healthier, and
more sustainable future. BICSc – proud
to be part of the Planet Mark family.”
Michelle Iland, Marketing & Events Manager, The British
Institute of Cleaning Science (BICSc)
Cutting carbon and sustainability
Sustainable cleaning encompasses far more
than just using products that are more
protective of the environment. With the
property sector having huge environmental
impacts including 40% of the UK’s carbon
emissions, sustainable cleaning and
facilities management has never been
more important to your customers. And
achieving net zero carbon emissions is
easier than you think.
What is net zero carbon?
As a starting point, businesses should
be measuring their carbon footprint to
clearly understand their impact on the
environment. A business that is net zero is
measuring their Scope 1, 2 and 3 emissions,
reducing their Scope 1 and 2 emissions
to zero, and Scope 3 as close to zero as
possible while offsetting any residual Scope
3 emissions using carbon removal offsets
only. To be net zero, a business can also be
carbon neutral.
27 |
THESTANDARD

Why net zero carbon?
We have less than nine years left to make significant
reductions in carbon emissions to have a chance of
meeting the global 2050 net zero carbon goal. Alongside
the environmental and social benefits of achieving net
zero there are also significant business benefits for
taking meaningful action.
The increasing amount of scientific evidence
surrounding the importance of net zero goals, alongside
escalating public concern around community health and
wellbeing, are significant drivers of net zero targets for
not only governments but businesses globally.
Small and medium-sized enterprises (SMEs) represent
99% all UK limited companies and contribute more than
50% of the revenue in our economy. Therefore, the
impact that SMEs can have is huge through both their
own direct impact but also the way that they can inspire
other organisations of a similar size and industry to get
started on their own net zero goals.
And there are clear business benefits in doing so.
Demonstrating the efforts of your business in achieving
net zero provides a competitive advantage as well as
low carbon incentives such as operating cost savings.
It also future proofs your business, ensuring climate
change resilience. It can also help businesses to attract
and retain the best talent.
As councils, cities and governments set out ambitious
climate targets, for instance the UK’s emissions
targeting to achieve net zero by 2050, businesses who
do not take meaningful action will face increasingly
rapid changes in public opinion, pressure from
stakeholders, legislative requirements, environmental
shifts, technological innovation and other pressures
which will transform the ‘business as usual’ approach.
Planet Mark Zero Carbon Tour
Throughout 2021, Planet Mark is on an eight-month
Zero Carbon Tour. The purpose of which is to radically
increase knowledge around net zero to significantly
reduce carbon. Planet Mark’s Zero Carbon Tour is taking
the net zero carbon message to communities across the
UK physically and worldwide digitally in support of the
UN-backed Race to Zero campaign, the world’s largest
alliance of actors committed to halving global emissions
by 2030 and achieving net zero emissions by 2050 at
the latest. It is highlighting how businesses can set their
own credible net zero carbon targets in line with Race to
Zero’s rigorous minimum criteria and implement plans to
achieve them.
2021 is a crucial year in this Decade of Action,
particularly for the UK as we host world leaders at the
G7 Summit and COP26. The physical route of the Tour
has taken us to Eden Project in June for G7 and will be
culminating at COP26 in Glasgow in November.
You can find out more about the Zero Carbon Tour,
how you can get involved and how you can make your
pledge here.
Eva Kozorus, Planet Mark
To ensure that all BICS
members have access to
relevant sustainability news,
support and advice, we have
teamed up to provide you
content throughout the year.
Feel free to send me an email
with any queries at:
eva.koszorus@planetmark.com
alternatively you can connect
with me on LinkedIn.
+44 203 751 8108 | info@planetmark.com | @theplanetmark

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New Members
March – May 2021
CORPORATE MEMBER
UK and International
AJS Facilities
Alma Supplies & Services Ltd
Andrina Cleaning Services Limited
Angel Facilities Management Limited
Ascent Onsite Services Ltd
Bison Contractors Limited
Blue Pear Cleaning Limited
Boston Commercial Cleaners Ltd
C4 Cleaning Ltd
CBS Cleaning Ltd
Certified Solutions Limited
Clean & Build South Ltd
Clean All Crew Limited
Clean and Green Services Pvt.Ltd
Cleaners Got Talent Ltd
Cloud Cleaners Limited
DCS Cleaning UK Ltd
DistinctCleaning.com Ltd
Dove Cleaning & Environmental
Services Ltd
Edwards Ventures UK Ltd t/a Purity
Clean
Elite Support Services (London) Ltd
Firows Hospitality Cleaning
Flexcleaning Limited
Frontline Security 24/7 Limited
Gee Concert Limited
Glen Cleaning Company Ltd
Golden Crown Management Ltd t/a
Golden Crown Cleaning
Imrich Girga Cleaning Services Ltd
Intelligent Protection Management
Group Ltd
Introclean Limited
King's College London
KS Cleaning Solutions Ltd
Linc Facility Services
Look Commercial Cleaning Ltd
LTS Cleaning Ltd
May Harris Multi Services Ltd
Morganti Maintenance & Facilities
Management Services L.C.C
Neil Johnson Cleaning Ltd
Neway International Ltd
Out of Your Hands Cleaning Services
Precision Industrial Services Limited
Premier Cleaning and Facilities Ltd
Pure & Clean Ltd
Qatar International Trading &
Investment Company
RGS Cleaning Ltd
Robinsons MEA Ltd
RON Services Ltd
Shiners Cleaning Contractors Limited
Southgate Cleaning Services Limited
Star Clean UK Ltd
Support Maintenance & Cleaning
TCC Cleans London Ltd t/a
The Cleaner Company
Tomorrow's Cleaning
Touch Cleaning Hospitality
and Trading
Transport for Wales
Ulan Middle East Cleaning
Contracting & Services
Unified Asset and Property
Management
United Support Services Contracting
Co.(NASCOM)
University of Oxford
VISION MISSION CLEANING
SDN BHD
Zeus Industrial Services Ltd
Accredited Training Members
Chartwells Independent
30 |
THESTANDARD

Need to reach us?
Membership
membership@bics.org.uk
+44 (0) 1604 678 711
Training & Services
bbs@bicsbusinessservices.com
+44 (0) 1604 678 712
bics.org.uk/training
International Training
international@bics.org.uk
+44 (0) 1604 678 711
Marketing, Events & Annual Awards
marketing@bics.org.uk
+44 (0) 1604 678 713
General Enquiries & Customer Support
info@bics.org.uk
+44 (0) 1604 678 710
Have your contact details changed?
Drop a quick message to membership@bics.org.uk or give us
a call and we will be happy to update your details.
#CreatingACareerInCleaning
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EDITION 2 | 2021 | THESTANDARD