Debtfree Magazine Issue 6 of 2021

debtfreemagazine

SA's Free Magazine all about dealing with debt, debt review & debt counselling. This month we talk about the POPI Act and the recent Africrypt Scam where up to R54 Billion could have been stolen.

HOW TO STEAL

R54 BILLION

Issue 6 of 2021


EXCELLENCE IS DOING

ORDINARY THINGS

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FROM THE EDITOR

Well, we are back to level 4. That’s serious. The

3rd wave has been as bad as was predicted and

our condolences go out to all those who have lost

someone close to them.

Level 4 brings with it additional challenges for businesses and workers

trying to make enough to get by. And can you imagine how hard it is

to look for work right now? Younger people certainly can.

Stats show that nearly 75% of younger people are sitting at home

unemployed. It is an unemployment “pandemic” of sorts affecting

households countrywide. Worrying about work and money can be

really stressful and bad for your emotional health. This is something

we take a look at this issue.

Now, most of us will say that us South Africans are tough. We can

take it. We are used to things like being treated unfairly, fighting an

uphill battle, dealing with crime. In SA crime is everywhere. You can

get mugged in the street or it can even be delivered straight to your

house kind of like Uber Eats.

With the PoPI Act coming into full force this coming month we have

some great tips for you in this issue. In fact, we would talk more

about it but two young South Africans have run off with a mountain

of investors’ money so, we had to tell you all about that. This is big.

Really big! Almost bigger than the Constitutional Court finding the Ex


President in contempt of court big. Stealing R54 Billion makes a lot

of things seem small by comparison. That said we do also have tips,

interviews, advice, updates and more in the issue - plenty to inform

and educate you about what is going on.

It makes sense that when times are tough and things get out of hand

there has to be a proportional response. Like a spike in Covid cases

and a level 4 lockdown. Or like if your debt gets totally out of hand

then debt review is a suitable response.

But don’t worry, SA can handle level 4. You can too. You did it before.

You are tough. So, stay strong. Stay safe and don’t give up on your

journey to become debt free.


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DEBT REVIEW

LESSON #1

Avoid comparing your financial situation

to other people.

Their big house or fancy car may look nice

but the bank probably owns it all.

If you are in debt review then you are on

your way to financial freedom.


PROFESSIONAL DEBT

COUNSELLING ATTORNEYS

Assisting With Debt Review Matters Nationwide

WESSEL SYMINGTON TEL: 021 872 1968

wessel@steyncoetzee.co.za www.steyncoetzee.co.za


South Africa’s

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CONTENTS

HOW TO STEAL R54 BILLION

5 RULES OF

INVESTING

IN CRYPTO

MONEY TIPS FOR

YOUNG PEOPLE

POPI(A)

FOR DEBT

COUNSELLORS

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable and verifies as

much information as possible. However, reporting inaccuracies

can occur, consequently readers using this information do so

at their own risk. Debtfree Magazine makes content available

with the understanding that the publisher is not rendering legal

services or financial advice. Although persons and companies

mentioned herein are believed to be reputable, neither

Debtfree Magazine nor any of its employees, sales executives

or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to

us by advertisers which does not necessarily reflect the views

and opinions of the Debtfree Magazine team. No person,

organization or party can copy or re-produce the content

on this site and/or magazine or any part of this publication

without a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree Magazine,

authors and contributors reserve their rights with regards to

copyright of their work.


CONSUMER FRIEND

USES

SOFTWARE TO ENSURE

POPIA COMPLIANCE!

- Secure system-to-system data transfer (no human contact)

- Elimination of data exposure from the use of email

- Data specification is fit for purpose

POPIA COMPLIANCE IS

CRUCIAL THIS YEAR!


BREAKING

NEWS


NEW RULES MAKE IT

HARDER FOR BANKS TO

IGNORE COMPLAINTS

Treating clients fairly has become a big focus in the world

of finance. Around the world regulations and rules are being

put in place to try to ensure that the imbalance between the

lone consumer and the giant bank organisation is minimized.

In July 2020 a conduct standard was published under the

Financial Sector Regulation Act. Many of the provisions in

that conduct standard have already come into effect and

in July this year, a section on how complaints are deal with

and reported on will come into full effect.

This will mean that it will be harder for banks to ignore

complaints. Even complaints made on social media. A

recent report showed that this is one area where banks can

vastly improve. It seems that as much as 50% of social media

complaints against banks go unattended.

Banks will now be required to report to their governing

bodies and other committees about complaints, risks, trends

and steps taken to deal with these.


We are the champion

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Over 1 million South Africans who are facing tight

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THE NCR’S BANK DETAILS

HAVE NOT CHANGED

A common scam is to tell someone that the person, who

they regularly pay, has suddenly changed their banking

details to a new account. The scammer then accepts one

or maybe two payments and then runs off with the money

before people realize that they have been scammed.

In an effort to remind registrants that these sorts of scams

exist and that they should not fall for them, the NCR has

sent out a circular (#4 of 2021) to warn people.

In part the circular says: ‘July is the month that our registrants

are required to pay their annual registration renewal fees.

In the past, the NCR was made aware of people who were

misleading our registrants about the NCR’s banking details.

Some of our registrants received calls advising them that

the NCR’s banking details have changed.

... we would like to warn you that these are scams. Our

banking details have not changed...’



UPDATED NCR GUIDELINE

ON LEAVING DEBT REVIEW

The NCR like to help Debt Counsellors, consumers and

credit providers get on the same page about different parts

of the debt review process that may be a little unclear. They

often do this via a non-binding guideline.

Recently, they have issued an updated guideline on the

topic of withdrawing from debt review. While the content is

very similar to their last guideline, the latest one is perhaps

slightly more clearly set out and written. It also references

recent court cases that impact on leaving debt review.

You can download the NCR Circular/Guideline here:

https://debtfreedigi.co.za/wp-content/uploads/2021/06/NCR-2021-Debt-Review-

Withdrawal-Guidelines-01-of-2021.pdf


South Africa’s

leading Debt Counsellors

since 2007

Start getting out

of debt today!

www.creditmatters.co.za

Just got out

of Call debt! our national

call centre on

086 111 6197

Call our national call centre on 086 111 6197

www.creditmatters.co.za


DEBT REVIEW AWARDS 2021

The Debt Review Awards Gala will be held online on

September 10th this year and streamed live over platforms

like YouTube. If you would like to tune in and be part of the

action then head over to www.debtreviewawards.co.za for

more info.

Currently, the annual industry Peer Reviews are in their 3rd

and last round as registrants are being asked to make even

more detailed evaluations of their colleagues on the other

side of the industry.

All NCR registrants are eligible to be considered during

the Awards Peer Reviews (the NCR database is used as the

source of information about all possible candidates).

Those wanting to be eligible to take the top spots and be

publically acknowledged at the Awards gala are encouraged

to sign up.

SIGN UP HERE


POPI-PROOF

your PROCESSES

WITH DREX

Secure system-to-system data transfer

(no human contact)

Elimination of data exposure from the

use of email

Data specification is fit for purpose

^

DID YOU KNOW?

The President of South Africa has proclaimed the POPIA commencement date to be 1 July 2021.

POPIA applies to any company or organization processing personal information in South Africa.

Fines for non-compliance with POPIA can range up to 10 million ZAR (South African rands).

POPIA defines personal information broadly as any information relating to not only a living person,

but also a company or legal entity.

^ ^ ^



HOW TO STEAL

R54 BILLION

A SOUTH AFRICAN CRYPTO STORY



HOW TO STEAL R54 BILLION

A SOUTH AFRICAN

CRYPTO STORY

When it comes to Cryptocurrency there is still an air

of mystery and intrigue and more than a little bit of

FOMO out there.

It sort of, feels like the unearthing of gold and diamonds in years gone

past. You know people are out there doing it and wonder what it

would be like to also be doing it, but it comes with risks and you are

not sure you want to join this gold rush.

In the past people have spent everything they had during a gold rush

only to come up short.

Sadly, these days the world of Cryptocurrency is kind of like the wild

west. You hear about prices shooting up (or down) based on what

Elon Musk tweets, or what Warren Buffet has for breakfast.

Now we are learning about one of the biggest cryptocurrency scams

the world has seen:

R54 Billion stolen from investors by

two young South African brothers.

FOMO: The Fear Of Missing Out


HOW TO STEAL R54 BILLION

AFRICRYPT

In 2019 two young South Africans; Ameer Cajee (15)

and Raees Cajee (18) started an investment firm for

people to buy and trade in cryptocurrency.

Crypto had been receiving a lot of attention, and seen some highs

and lows (particularly in 2018). Over time they were able to attract a

large number of investors.

The brothers would ask consumers to deposit funds into their

bank account, and then they would buy or invest these funds into

cryptocurrency on their behalf.

Though the operation seems to have operated similar to all Ponzi

schemes (where more and more new investors provide money to

cover the older investors dividends) the two brothers were indeed

trading in Bitcoin.

From the end of 2020 till April this year, Bitcoin began doing some

pretty volatile things. Mostly it kept increasing in value, shooting up

and up. This put pressure on the brothers to pay out, when investors

started requesting their payouts.

This is the point where traditional Ponzi schemes fall apart. It is their

make or break moment, as the operators need to pull the ripcord or

face running out of cash.




HOW TO STEAL R54 BILLION

‘WE WERE HACKED’

Suddenly, in April 2021 investors lost access to the

software they used to track investments, and received

a message to say that the system had been hacked.

The message asked investors not to report the matter or take legal

action as this would slow down the recovery of their funds.

This is not an uncommon stalling tactic used by other Ponzi schemes

recently. It usually buys the schemers enough time to make an

escape with their ill-gotten gains.

Investors initially concerned, and then began to fear the worst. They

had lost access to their hard earned money.


HOW TO STEAL R54 BILLION

R54 BILLION

It was at this point that the 2 founders took a

whopping 69 000 Bitcoin and used online services

to transfer, split, mix, tumble and move the funds

elsewhere - making them essentially disappear into the

deep dark recesses of the internet and international

world of finance.

Approximately R54 Billion was stolen from investors.

To put this figure into context, that is as much as South Africa gains

from taxes on international trade and transaction in a whole year (for

every industry in the country).

It is more than Government spends on the total annual budget for the

defense force and all their equipment.

It makes the R2.2 Billion stolen by the crooks that were running the

VBS Mutual Bank seem like chump change.




HOW TO STEAL R54 BILLION

HOW TO DISAPPEAR

The two siblings made good use of the billions of Rand

they stole to jet off first to the UK, and then drop off

the face of the planet.

Investigators and law enforcement agencies are now on the hunt

for the brothers, but face the challenge of trying to find two very,

very rich individuals who can use millions if not billions of rand to

disappear.


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5

RULES OF

INVESTING

IN CRYPTO



15 RULES OF INVESTING IN CRYPTO

ONLY INVEST

WHAT YOU

CAN AFFORD

TO LOSE

Even experienced traders end up taking losses due

to market volatility. These are things that are hard to

predict and impossible to control.

There is no guarantee that you will make money, or even keep the

money you invest, so don’t invest money you are not prepared to bid

farewell.

Never, never go into debt to invest.


5 RULES OF INVESTING IN CRYPTO

2

DON’T ONLY

INVEST IN

CRYPTO

The saying goes: Don’t put all your eggs in one basket.

If you are going to start investing, think about a widening your

portfolio to more than just crypto currency.




35 RULES OF INVESTING IN CRYPTO

CHOOSE A

RELIABLE

BROKER

Do your homework, don’t just sign up with the first

broker suggested by Google.

As demonstrated by scams like Africrypt, a reliable broker is key to the

whole thing. Regulated brokers may be the safest ultimately.


5 RULES OF INVESTING IN CRYPTO

4

FOMO WILL

COST YOU

Greedy investors looking to make a quick buck, lose

out on funds, as opposed to holding investments for

decades and decades.

FOMO is based on emotion, investing decisions should be made with

your head and not your heart.




55 RULES OF INVESTING IN CRYPTO

BEWARE

OF TREND

INVESTING

Crypto is so hot right now, but just because everyone

is talking about one currency doesn’t mean it IS worth

investing in.

Top investors tend to keep their trading ideas secret, so they can

make a profit. Less informed investors tend to blab on and on about

tips and opportunities.

Try to learn a little about investing in general, before you decide to

throw some of your hard earned cash into this adult-version online

casino.


5 RULES OF INVESTING IN CRYPTO

WHEN EVERYONE

HAS ADVICE ABOUT

INVESTING


Is your Instagram feed full of people talking about

crypto currency and stock trading and particular

advice? Is your inbox flooded with suspect emails

about shares and investment opportunities? Is

everyone and their aunty talking about what shares

you should buy and why?

There is a story that, the very famous (and very rich) John D.

Rockefeller sold out of the stock market just before the massive 1929

stock market crash thanks to a stock tip from his shoeshine boy.

Why Did He Sell When Everyone, Including His Shoeshine Boy,

Was Saying Buy?

Apparently, JD Rockefeller realized that if he was getting tips from

an inexperienced and uninformed investor like that young lad, the

market was ‘overheated’ and overdue for a correction.

Urban myth or not, this story highlights an important point; when

it feels like everyone is talking about money they are making in the

market and exchanging stock tips like recipes, then the market is

probably overvalued and headed for trouble.


DEBT REVIEW

LESSON #2

Being in debt review shows that you are

taking control of your financial future.

Take a moment to be proud of what you

are doing.

Well done!




MONEY TIPS FOR

YOUNG PEOPLE


MONEY TIPS FOR YOUNG PEOPLE

HARD KNOCK LIFE

It is hard being a young person in South Africa right

now. Covid-19 has complicated all our lives and is

putting the squeeze on the economy (not just our

social lives).

Statistics show that youth unemployment is now close to 75%.

This makes it really hard for young people to be positive about the

future. Applying for job after job and being turned down repeatedly is

mentally very tough and can make you doubt yourself.

Recently, the team over at Just Money spent some time talking

to young people about their views on money and spending. They

shared some of the questions and top comments with us at Debtfree

magazine.


WHAT IS THE BIGGEST FINANCIAL

STUMBLING BLOCK FOR YOUNG PEOPLE?

Choice overload is a critical problem. South African

youth have a plethora of options available, and don’t

know what to choose.

Rick, 31


WHAT IS THE BIGGEST FINANCIAL STUMBLING

The financial advice that we get from social media

does not come from qualified experts, and this causes

confusion.

Waseem, 29


BLOCK FOR YOUNG PEOPLE?

Materialism is one of the biggest challenges that young

people face. Young people are obsessed with expensive

clothing and smartphone brands.

Mishi-Aal, 25


WHEN IT COMES TO YOUR FINANCES, WHAT DO

I wish i had been disciplined enough to stick to my

goals and avoid all kinds of debt.

Rueben, 22


YOU WISH YOU HAD LEARNED SOONER?

I wish I had started saving and budgeting earlier, and learnt

about all the different special youth savings accounts that

help you maximize interest and save on fees.

Louwna, 26


WHAT FACTORS INFLUENCE YOUR FINANCIAL D

We all spend our money on what we enjoy and don’t

think about the consequences of our actions. We’re

living in the now.

Ramokebe, 24


ECISIONS?

I am a cautious buyer. I try weigh up my options before i

make a purchase.

Sharmaine, 32


TOP TIPS FOR YOUNG PEOPLE

Divide Household &

Entertainment Expenses

If you’re a student, or

struggling to make ends meet,

it’s highly likely that you’ll be

living with family or friends.

Apart from learning how to

adapt to their personality

quirks, you’ll also have the

challenge of managing joint

household finances.

Tip: You need to learn to

divide money between flat

mates so that no-one feels

disgruntled. You can check out

apps like Splitwise, to ensure

you split bills, not friendships.

Make a Budget and

Stick to it.

Do your best to draw up a

budget and stick to it. With

so much online advice these

days, the excuse of being

clueless about how to manage

your money is no longer valid.

Tip: Just Money has a free

online budget calculator here.

Tip: Try the envelope method

where you have an envelope

for each expense category

(like rent and entertainment),

then put money to each.

Some bank accounts let you

do this digitally (pockets).


Don’t Forget You

Have To Pay Tax

Pay Off Your

Debt ASAP

It’s very easy to fall into a debt

trap when you have a mix

of credit cards, overdrafts,

outstanding bills and fines. It

happens fast.

Tip: Deal with your debt

sooner not later. The longer

you leave it the worse it will

be.

If you’re taking on freelance or

contract jobs, your employers

may deduct a flat 25% and pay

this to SARS. Other clients may

prefer to not get involved and

will pay you the full amount.

The bottom line is that,

whether money is deducted

by the client or not, you are

liable to pay tax.

Tip: Save important

documents proving the

expenses you have doing your

work. You should be able to

deduct most of them.

Tip: If you are not familiar

with tax stuff ask someone

who is or consider paying a

professional. It can save you a

lot in the long run.



MONEY TIPS FOR YOUNG PEOPLE

TAKE YOUR TIME

The one advantage young people have is that time is

on your side. Don’t feel pressured to have the lifestyle

of the rich and famous or even your parents overnight.

If you are prepared to take your time and not get into too much debt

early on, just to try and have a fancy lifestyle temporarily, then you

can avoid a lot of trouble down the line.

If you share accommodation with others then make sure everyone

knows who will pay for what to avoid possible conflicts.

Make and stick to a budget that allows you to pay your taxes,

expenses and reduces your debt rather than lets it grow.

And remember, avoiding debt now is a better investment in your

future than trying to guess which crypto coin Elon Musk will endorse

next.

Debtfree would like to thank the team at Just Money for their input in this article.

If you would like more information about

Just Money or have questions about this

article please feel free to visit their website

here: https://www.justmoney.co.za


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DEBT REVIEW

LESSON #3

Your Debt Counsellor is there for you

to talk to and get advice about financial

matters that could impact on your debt

review. Never hesitate to reach out

to them to discuss important financial

decisions.

Rule Number One of Debt Review:

Talk to your

Debt Counsellor



POPI(A)

FOR DEBT

COUNSELLORS

A Quick Guide


POPI(A) FOR DEBT COUNSELLORS

INTRODUCTION

The Protection of Personal Information Act (also

known as PoPi or PoPIA) deals with how personal

information about people is collected, saved, stored

and shared.

Every day Debt Counsellors communicate with the National Credit

Regulator, National Consumer Tribunal, Attorneys, Advocates, Courts,

credit providers, Insurance providers, credit bureaus and consumers

about this type of information.

How does the full implementation of the PoPI Act now impact Debt

Counsellors? What changes might you need to make in your business

if you deal with peoples personal information?

Let’s look at some steps you should take to adjust how you have done

things in the past to become compliant.



Business vector created by jcomp - www.freepik.com


POPI(A) FOR DEBT COUNSELLORS

FORM 16 &

CONTRACTS

One area that will need to be adjusted is the form

consumers fill out when applying for help. This form is

called a Form 16.

Your Form 16 should now include:

1. That you are POPI A complaint;

2. That the client gives you explicit consent to process their

personal information & hand to 3rd parties in accordance with

the purpose of debt review (the purpose of your company). Your

manual should explain who the 3rd parties are.

3. That the client is welcome to access the POPIA & PAIA manual

upon request or even better is downloadable on your website

You should also look to include this information in your contract

which is signed with consumers about your services (Note: a Form 16

is not a contract document as required by the Consumer Protection

Act).


POPI(A) FOR DEBT COUNSELLORS

AROUND THE OFFICE

Files:

All physical files with personal information of clients should be locked

away when not in use. The idea is that this information and these files

not be easily accessible to other parties.

Computer should be password protected and off when you are not at

your desk.

If lose a physical file or get hacked or anything like that then you need

to report the breach to the Information Regulator and the effected

parties as soon as you become aware. Don’t try hide it and get caught

out later.


Emails:

In your emails you should mention (eg. In signature) that you are PoPI

Complaint.

The good news is that if clients give you explicit consent (eg in

Form 16s or Contracts) then you will be able to share their info with

applicable 3rd parties as per your manual.

You do not need to send encrypted emails but most CPS, PDAs and

Attorneys etc will on their side anyway so consider doing so. Most

credit providers and DCS are already making use of encrypted emails

or password protection but for some more info on how to do this you

can check out these links:

For Outlook users, watch this 47 sec video (re security settings)

https://youtu.be/6G8G7KrfZQg

Gmail users watch this 4min video regarding confidential mode:

https://www.youtube.com/watch?v=83VmySP_MWI&ab_channel=KBTech

Some credit providers make use of secure systems like DReX. This is

great because users do not have to take additional steps it is all done

for you.


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POPI(A) FOR DEBT COUNSELLORS

ADVERTISING

Advertising is key to finding more clients to help with

your services. There are some things to keep in mind

now.

• You have to have explicit consent to send marketing material;

• Opt out marketing is no longer acceptable;

• No selling of leads and information of your clients to other

parties;

• Beware of companies selling you leads on possible clients. If

you use a non complaint provider you will become liable.


POPI(A) FOR DEBT COUNSELLORS

INFORMATION

OFFICERS

You may have heard that you need to register an

official information officer and maybe a deputy

information officer too (for larger businesses).

There have recently been some challenges doing so because

technology has let the Information Regulator down. Their online

portal has been freaking out because everyone is trying to register at

the same time (surprise).

Recently an announcement was made that they are aware of the

problem and are not going to be giving people a hard time for

registering late or not being able to register because of problems on

their website.

They are trying to fix the problem. You can check out their website

portal from time to tie to see if it is now working here:

https://www.justice.gov.za/inforeg/portal.html

If you are old school and would like a pdf of application form then

you can try downloading it here:

https://www.justice.gov.za/inforeg/docs/InfoRegSA-eForm-InformationOfficersRegistration-2021.pdf


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POPI ACT

PROTECTION OF PERSONAL INFORMATION

P e r s o n a l i n f o r m a t i o n i s d a t a t h a t c a n b e u s e d t o

i d e n t i f y a s p e c i f i c p e r s o n

IDENTIFYING

DETAILS

CONTACT

DETAILS

DEMOGRAPHICS

BACKGROUND

INFORMATION

FINANCIAL

SOCIAL

MEDICAL AND

HEALTH

D o n o t l e a v e d o c u m e n t s o r s c r e e n s t h a t c o n t a i n p e r s o n a l i n f o r m a t i o n o p e n f o r a n y o n e t o s e e .

S h r e d o r p r o p e r l y d e s t r o y / d e - i d e n t i f y d o c u m e n t s t h a t a r e n o l o n g e r r e q u i r e d f o r w o r k p u r p o s e s .

R e g u l a r l y u p d a t e y o u r p a s s w o r d s t o s y s t e m s a n d a p p l i c a t i o n s t h a t c o n t a i n p e r s o n a l i n f o r m a t i o n .

A v o i d s e n d i n g s e n s i t i v e i n f o r m a t i o n o v e r e m a i l a n d c o m m u n i c a t i o n d e v i c e s .

D o n o t s t o r e s e n s i t i v e i n f o r m a t i o n o n d e s k t o p s o r f l a s h d r i v e s t h a t c a n b e e a s i l y i n t e r c e p t e d .


POPI(A) FOR DEBT COUNSELLORS

GET POPI

COMPLIANT ASAP

It has been a long time coming. You knew it was

coming and probably thought to yourself that you

would get around to it when you absolutely had to.

Well, that day has arrived.

It is good to remember that if you are not complaint you could face

some scary fines of up to R10 Million or even imprisonment.

It’s best to do your research or talk to an expert and find out all the

things you need to do to ensure that you are obeying this important

law which is designed to help protect your information as well.


What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

• Is he properly insured?

• Could the insurer repudiate the claim

due to his debt review status?

• Since he cannot get more credit,

how does he replace his vehicle?

Meliorleaf is the first and only specialist in insuring

the assets of people in debt review. We genuinely

protect your clients… in partnership with you.

CALL US NOW 010 141 2799 | www.meliorleaf.co.za


MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How does the partnership between Meliorleaf and Debt

Counsellors work?

We keep you advised regarding your clients to ensure they are

covered properly, and remain covered.

We regularly remunerate you, depending on what you choose to

do:

Some debt counsellors want to be actively involved in

arranging and managing insurance relationships, and we

equally share commissions earned.

Some debt counsellors are registered Financial Services

Providers who can advise their clients and provide a full

brokering service, thereby being entitled to earn the full

commission.

Meliorleaf understands that some debt counsellors cannot, or do

not want to be actively involved, but still want their clients to be

properly insured:

For these debt counsellors, Meliorleaf can offer a fully

outsourced turnkey solution. What’s more, we will still provide

you with ongoing remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799

CALL US NOW 010 141 2799 | www.meliorleaf.co.za


DEBT COUNSELLOR PROFILE

MARIA JOUBERT

SALARY MANAGEMENT SERVICES

Debtfree Magazine caught up with award winning

Debt Counsellor Awie Coetzee who is based in

Melville, Johannesburg. We asked him about his start

in Debt Counselling and the challenges facing both

Debt Counsellors and consumers under debt review.

What Part of SA do you Practice in?

Salary Management Services has an office in Capital Park, where we

mostly see clients in person if that is convenient and safe for them.

However, we have clients all over Pretoria, Pretoria North, Pretoria

East, Soshanguve, and can assist clients from all over the country

where we use correspondents in the various courts.

Tell us more about SMS

Salary Management Services (Pty) Ltd is proud to have been in the

industry for more than 20 years! This means that over the past 20

years, we literally have helped thousands of clients on their journey to

financial freedom through the Debt Counselling and Administration

processes. We are not just another “fly by night” business looking to

make a quick buck – and our long list of happy clients’ testimonies

are proof!


We are a small, family-orientated business that puts our clients’ needs

first. We are committed to offering excellent and personal service

to our clients and assess every client’s situation on an individual

basis. Being a small team, it means that when clients opt for debt

counselling or administration with us, they are not just another

number on our books – we are their personal partner to financial

freedom.

How long have you been a DC?

Personally, just a little over 2 years now. I started in January 2019.

What did you do before becoming a DC?

I was a Public Relations consultant for many years.

What makes SMS a success?

Many South Africans currently find themselves in a dire and desperate

financial positions, because now – more than ever before – they get

trapped in debt. Although the banks and other credit providers have

offered payment holidays and other measures to assist consumers,

we find that this is not enough for many people who are struggling to

pay off debt (and still have enough cashflow to survive in these tough

economic times).

When consumers look for help from Salary Management Services, we

discuss the various options available to them to protect themselves

and how to become debt-free. We guide our clients thoroughly

through the process and access their financial situation. We examine

their income (single and household), their living expenses, as well as

the debt, and then provide them with the best solution that fit their


DEBT COUNSELLOR PROFILE

needs. Our services include debt counselling and administration

orders. We do not discriminate against consumers’ based on their

income vs their debt, and can assist any consumer, with any amount

of income, and any amount of debt.

Where do you find new clients who need help?

Most of our clients come to us through word of mouth, but we also

use our website (www.smsdc.co.za) as well as our Facebook page

(https://www.facebook.com/SMSdebtmanagement)

What is the biggest challenge facing Debt Counsellors at the

moment?

Like so many other businesses, the Covid19 pandemic has had a big

impact on our industry as well. We have put new processes in place

to ensure that employees can work from home, and can continue to

communicate with clients and credit providers. However, we find that

getting court dates takes longer than usual now.

What is the biggest challenge facing your (existing client) consumers

at the moment?

We still find that the lockdown has had a major influence on our

clients, and many still suffer from reduced salaries, or have lost their

jobs as a result of the lockdown. Many clients have either not been

able to find new employment, or are receiving less income than

before. Coupled with the fact that the cost of living has gone up

so dramatically, many of our clients and all consumers across the

country, find themselves in a dire and desperate situation.


What advice do you have for consumers with debt stress due to the

lockdown & Pandemic?

I would urge consumers to seek help sooner rather than later… Please

come talk to us – debt counselling is one option to consider, and we

would be able to offer advice. When you have a few options on the

table, it makes it easier to decide which way you want to go – but if

you have an “ostrich approach” and bury your head in the sand, the

problem becomes worse and your creditors may start taking action.

Then you are in a worse situation than before.

What advice do you have for consumers already under debt review?

It is absolutely crucial that you keep up with your monthly payments

as per the debt review repayment plan. If you are in trouble, and

struggling, please speak to your Debt Counsellor immediately.

012 326 6635

060 802 9825

maria@smsdc.co.za


Visit our Facebook page

www.allprodc.org

Debt Counsellors Collective

The iDDC would like to hear

from members and other

DCs about the struggles they

face and continue to face as a

consequence of the lockdown.

What issues need to be escalated

to the NCR?

We are lo

new NEC m

2021. Would

volun


Be sure to check out the DCASA

Members Facebook page.

It features updates and links

to videos like this one about

POPIA:

https://www.youtube.com/watch?v=Q6R-

P9rvGNUE&ab_channel=DCASADebtCounsellorsAssociationofSouthAfrica

www.dcasa.co.za

oking for

embers in

you like to

teer?

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

ndca.org.za


CREDIT LIFE

INSURANCE

NCR CALL FOR COMMENT

Consumers who take out credit are asked to carry insurance to cover

their untimely death (which would result in the credit not being paid

back). This is called Credit Life insurance. Commonly this type of

insurance also covers a number of other benefits like retrenchment

cover or income interruption.

In the past, this type of insurance was heavily abused by greedy credit

providers and insurance providers and was seldom if ever claimed on.

Over time that has changed and industry leaders have become super

competitive both on price and benefits.


From time to time the DTI look at regulations about this type of

insurance. At present, the NCR is helping prepare comments for the

DTI about this topic.

The NCR sent out a circular which said in part:

The National Credit Regulator (“NCR”) is

conducting a review of the Credit Life Insurance

Regulations, 2017… The purpose of the review

is to make an assessment of the areas of the

CLI regulations requiring changes and to make

recommendations to the Department of Trade,

Industry and Competition.

The NCR is inviting stakeholders to submit comments and inputs on

the areas of the CLI regulations which they believe require changes.

The comments must be submitted to Mr Bongani Gwexe at email

address bgwexe@ncr.org.za, by close of business on Wednesday, 30

June 2021.


DEBT REVIEW

AWARDS 2021

Plans are progressing well for the annual Debt Review

Awards. A lot of behind the scenes work has been

underway with regard to both the Awards event and

the ongoing industry peer reviews.


Peer Reviews

Over the last few months peer reviews have been happening and the

organizers want to thank all those how have been able to make time

to participate in the two previous rounds of reviews.

The reviews now enter a new even more detailed stage as credit

providers and Debt Counsellors will be asked to review very specific

functions being performed by their counterparts in the industry.

Soon, associations and PDAs will be sharing additional links to any

Debt Counsellors and credit providers who have not yet had a chance

to participate (this can happen since the NCR database is used for contact info and

details may change or the details given there may be more generic inboxes).

If you have not yet had a chance to participate and would like to be

proactive then please feel free to mail:

DebtReviewAwardsPeerReview2021@debtfreedigi.co.za

10 September 2021

Everyone will be able to tune in on social media and streaming

platforms like Youtube to enjoy the live stream and find out who has

received the highest ratings in the various categories this year.

The event will stream from mid morning (the build up events) and the

Award announcements will be made in the afternoon (after 2pm but

before 5pm).

Why not plan now to watch the event on Friday 10th September as

an office either remotely or in a Covid cautious office set up?


CLICK THE C

SERVICE D

DEBT COUNSELLORS

SUPPORT

SERVICES

TRAINING

FINANCIAL

INSURANCE


IRECTORY

ATEGORY

DO YOU WANT TO LIST

YOUR COMPANY?

directory@debtfreedigi.co.za

LEGAL

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PAYMENT

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CREDIT PROVIDER CONTACT

DETAILS & ESCALATION PROCESS


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We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

Let DebtBusters be the

champion in your corner.


D OF ANSWERING

CALLS?

NORTHERN

CAPE

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

SITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Drastically reduce your monthly

debt repayments

Let US help 0861111863

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info@debtbusters.co.za

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NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za


D OF ANSWERING

CALLS?

EASTERN CAPE

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

k control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

SITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Drastically reduce your monthly

debt repayments

Let US help 0861111863

Regain control of your finances

www.debt-therapy.co.za

NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za

info@debtbusters.co.za

www.debtbusters.co.za

Let DebtBusters be the

champion in your corner.


WEBSITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Drastically reduce your monthly

debt repayments

Let US help 0861111863

Regain control of your finances

www.debt-therapy.co.za

WESTERN CAPE

" There is no Dignity quite so Impressive and

Independence quite so Important,

No

Living within your Means. - Calvin Coolidge "

as

For your Convenience Our Range of Services are

Available to you Anywhere in South Africa!

Jackie Coetzee

079 317 8557

documentswc@fusiondc.co.za

“There is no dignity quite so

Impressive and No Independence

quite so important as Living

within your Means - Calvin Coolidge”

For your Convenience Our Range of

Services are Availble to you Anywhere in

South Africa!

Jackie Coetzee

079 317 8557

022 713 2021

documentswc@fusiondc.co.za

CHOOSE

YOUR

FINANCIAL

FREEDOM

TODAY

Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za

dc@ffsdc.co.za

www.financialfreedomsolutions.co.za


ab a b_q

_ q

WE’LL CREATE A PLAN TO

GET YOU OUT OF DEBT

WESTERN CAPE

065 874 7942

debt@cida.org.za

www.cida.org.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981

Email: info@allds.co.za

www.alldebtsolutions.co.za

https://www.facebook.com/

alldebtsolutions


“Helping you the SMART way”

NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za

0860 061 008

info@smartdebtadvisors.co.za

www.smartdebtadvisors.co.za

We are passionate about

helping people become

DEBT FREE!

022 713 3766

marius@drs-debt-help.co.za

facebook.com/drsdebthelp

www.drs-debt-help.co.za

NCRDC1670

DebtZen

for peace of mind

021 987 1835

021 987 2232

065 939 9886

leads@debtzen.co.za

www.debtzen.org

NCRD3032

Get your own dedicated Debt

Counsellor from beginning to end.

Our team of friendly & efficient

support staff are ready to

answer your quesons.

021 204 4711

067 211 4913

info@debteezy.co.za

www.debteezy.co.za


Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Your Guide to Financial

Wellness and Recovery

0861 229 922

info@debthero.co.za

www.legalhero.co.za

info@debtbusters.co.za

www.debtbusters.co.za

WESTERN CAPE

Let DebtBusters be the

champion in your corner.

www.debtcentre.co.za



SUPPORT SERVICES

011 451 0041

0860 072 768

www.dcmax.co.za

DC Operaon Centre (PTY)

Services:

17.1, 17.2, Proposals

Court Applicaons

Call Centre

Payment Division

COMING SOON

TRAINING

Contact Elmarie

011 394 8042

083 232 1908

admin@dcoperaons.co.za

www.dcoperaons.co.za


Credit

Life

Insurance

You make money,

your clients save money

086 126 6562

debt@one.za.com

www.one.za.com

INSURANCE

087 109 1164

info@dccp.co.za

www.dccp.co.za

BEST RATES IN THE INDUSTRY

50979


LEGAL

CONTACT

Jusn an Der Linde

1st Floor Icon House

24 Hans Strijdom Street

Cape Town

8001

079 6977 259

jusndlaorneys.co.za

Liddles & Associates

“It always seems impossible until it

is done” N. Mandela

(T) 021 930 5790

(F) 0866070940

(E) frontdesk@liddles.co.za

www.liddles.co.za

Steyn Coetzee Attorneys /

Prokureurs

Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

adri@steyncoetzee.co.za

RM Brown and Associates

16th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 021 202 1111, f: 021 425 0875

Email: roger@rmbrown.co.za


082 974 0866

We are a Port Elizabeth based law firm

capable of assisting Debt Counsellor’s

throughout South Africa with matters

within the following

carla@cvlaw.co.za

areas of jurisdiction:

Port Elizabeth;

New Brighton;

Motherwell;

Uitenhage;

Hankey;

Jeffreys Bay; and

Humansdorp

Your Debt Counselling Attorneys

Johannesburg | Cape Town

Andre Van Zyl

021 494 4862

info@bassonvanzyl.com

082

www.cvlaw.co.za

974 0866

carla@cvlaw.co.za

www.cvlaw.co.za

www.bassonvanzyl.com

EMAIL

yolande@ydeattorneys.co.za

CELL

071 870 9535

TEL

061 250 4080

www.embattorneys.co.za


Accountability Group

wendy@accountability.co.za

Bitventure Consulting

compliance@bitventure.co.za

South African Fraud

Prevention Service NPC

Blue Oak Systems

enquiry@blueoak.co.za

Cession Central

admin@cession.co.za

CREDIT

BUREAUS

011 867 2234

maigoshians@safps.org.za

www.safps.org.za

Clearscore

regulatory@clearscore.co.za

Clicknhire

christiel@clicknhire.co.za

Consumer Profile

Bureau

marina@cpbonline.co.za

Credit Bureau Association

Credit Gateway

compliance@creditgateway.

co.za

Cred-IT-Data Online

Holdings

bureau@creditdata.co.za

info@cba.co.za

www.cba.co.za

CreditWatch

marina@cpbonline.co.za

CrossCheck

Information Bureau

marina@crosscheckonline.

co.za


Effective Intelligence

sardagh@e-intelligence.com

Fides Cloud

Technologies

craig@fidescloud.co.za

Finch Technologies

chris@finchinvestments.co.za

I-Bureau Services

abrie@ibureau.services

IDR South Africa

shane@v-report.co.za

iFacts

sonya@ifacts.co.za

Inoxico

support@inoxico.com

Kudough Credit

Solutions

chrisjvr@kudough.co.za

Lexisnexis Risk

Management

kim.bastick@lexisnexis.co.za

Lightstone

chrisb@lightstone.co.za

Loyal1

tshepiso@loyal1.co.za

Managed Integrity

Evaluation

marelizeu@mie.co.za

Maris IT Development

marius@marisit.co.za

National Validation

Services

info@nvs-sa.co.za

Octagon Business

Solutions

gregb@octogon.co.za

Omnisol Information

Technology

info@verifyid.co.za

Payprop Capital

johette.smuts@payprop.co.za

PBSA

seanb@PBSA.CO.ZA

Right Cover Online

cto@rightcover.co.za

Searchworks 360

skumandan@searchworks360.

co.za

Smart Information

Bureau

info@smartbureau.net

ThisisMe

juan@thisisme.com

TPN Group

michelle@tpn.co.za

Trans Africa Credit

Bureau

clintonc@transafricacb.co.za

Transaction Capital

Credit Health

DavidD1@tcriskservices.co.za

VeriCred Credit Bureau

sumein@vccb.co.za

WeconnectU

johann@weconnectu.co.za

Zoia Consulting

sipho@dots.africa


PAYMENT

DISTRIBUTION

AGENCIES

COLLECTNET

+27 12 140 0602

DC Partner

044 873 4530

Hyphen PDA

011 303 0060

iPDA

086 123 IPDA (4732)


SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041

Tel: 0860 072 768

www.maxpayments.co.za

Debt Review Software

Tel: 016 004 0031

South Africa’s premier

debt management solution

www.finwise.biz

‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas


Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss

Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.

We have updated our communication and escalation channels in this regard.

Please refer to the communication channels listed in tables 1 and 2 below. It is important that

documentation be send to the correct communication channels to ensure timeous feedback.

CAPITEC CONTACT DETAILS

Table 1: Debt Review communication channels

Channel Description E-mail address

1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za

Clearance Certificates

2 Proposals All Proposals ccsproposals@capitecbank.co.za

3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za

(Notice of Motion’s /

NCT applications /

Orders)

4 Terminations Termination queries debtreviewterminations@capitecbank.co.za

5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za

Enquiries

6 Refund / Cancellation

requests

Debt Review Refund

Requests and

Cancellation of Debit

Orders

ccsrefundrequests@capitecbank.co.za

7 Insurance Certificates Replacement Insurance

Policies

8 Reckless Lending Allegation of reckless

Queries

lending and document

requests

9 Credit Insurance Claims All credit insurance

claims

10 Payment allocations Payment Allocations

11 Share Call Contact

number

queries

insurancepolicies@capitecbank.co.za

Rmcontrol@capitecbank.co.za

CreditInsuranceClaims@capitecbank.co.za

ccsdebtreviewpaymentqueries@capitecbank.co.za

086 066 7783 Option 2


Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days

Debt Review payment queries: DRPayments@standardbank.co.za 7 days

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

Home Loans Pre Legal 0860102270

Home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868






DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

Fax: 010 251 0055

To be used as a first point of contact for all

written communication

Call centre (Level 1: Alternative)

Tel: 0860 109 279

To be used as a first point of contact for

all telephonic communication

Attended to by Queries Team Leader

(Level 2: First Escalation)

Dcescalation1@nedbank.co.za

To be used only where no resolution is

found from first point of contact after

5 business days

Attended to by Senior Manager

(Level 3: Final escalation)

Dcescalation2@nedbank.co.za

To be used only where no resolution

is found from the first escalation after

2 Business days

www.nedbank.co.za


17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON


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