YearBook 2021

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Tell your business story in the Bay of Plenty’s most prestigious business publication.




YEARBOOK 2021 | 1

2 | YEARBOOK 2021







WHO HAS spent most

of his career working

with magazines and

newspapers here and

abroad, it is gratifying

to edit a publication

that has been proudly independent

throughout its existence.

I remember the day in July 2016 when

our publisher Alan Neben offered me

the opportunity to join Bay of Plenty

Business News. It was a pleasure to turn

a casual coffee meeting at Tauranga’s

Alimento Café into a job offer, and as I

recall it, I made my mind up then and

there. I was soon joined by our business

director, Pete Wales.

It is a great pleasure for us now to be in

our sixth year of monthly publication as

a newspaper and also to be bringing

you the third of our annual Yearbook


For we quickly realised that – in

addition to the region’s strong record

of business and its powerful recovery

from the Psa blight that initially affected

the kiwifruit industry – Tauranga is one

of the country’s most progressive and

effective business centres.

The only element missing, we felt, was

the need to institutionalise this powerful

business drive and to celebrate what

we do well as a city. We talk to each

other, we brainstorm together and this

is a largely supportive environment for


We have always been proud to be the

Voice of Business in the Bay.

As we all know, the past months since

Covid-19 first struck have not been

easy. But, despite some problems

with distribution in the early months of

Covid-19, we are delighted that Bay of

Plenty Business News has continued to

publish on schedule throughout the


Like many other companies we have

been able to tweak and enhance

our digital offering to our online

readers. And we are delighted that the

economy is again showing signs of an


We very much appreciate the strong

support we have received from

our regular advertisers both in our

newspaper and in our annual Yearbook,

which will remain on newspaper stands

and in corporate offices for the rest of

the year.

DAVID PORTER, Group Editor

We believe this year’s annual Yearbook

offers representative examples of the

varied competencies on display in the


This year we are proud to include 50-

plus examples of the best that Tauranga

and the surrounding regions can offer

and to demonstrate the strength and

innovativeness of business throughout

the region.

Happy reading and many thanks to our

supporters in the business and wider


YEARBOOK 2021 | 3


6 Bay of Plenty Business News

celebrates five years

8 Tauranga City Council

Commissioners: much to do to get

Tauranga back on-track

12 Priority One: Optimistic for the year


13 Garry Webber, Mayor Western Bay

of Plenty District Council: A new

way forward

14 Hawkins: Celebrating 75 years of

building New Zealand’s ommunities

17 Craig Hudson, Xero managing

director for NZ and Pacific Islands:

Charting prosperity in our own slice

of paradise

18 Vessel Works: New Zealand’s

premier offering for large vessel

haulout and refit work

20 Kānuka: Wellbeing and leadership

22 Port of Tauranga: New Zealand’s

biggest international cargo


24 Kinetic: Depth of local experience


25 Fosters Construction’s commitment

to the Bay of Plenty

26 Craigs: Helping you achieve your

investment goals

28 Icehouse: Powering Bay business

29 Ingham-Sears: Your authorised

Mercedes-Benz retailer

30 Oliver Road is not for everyone

32 The Shine Collective: Year of local

support for Shine Team

34 Chamber of Commerce:

Recovering from a crisis – how the

region is rebuilding

36 Laurissa Cooney, Director – Chair,

Tāpoi Te Moananui ā Toi | Tourism

Bay of Plenty: Reviving tourism

38 Bay Venues: Enriching Tauranga for


40 Enterprise Angels offers a unique

early stage investing model in New


42 Quayside Holdings: 30 years

of investing – The Bay’s hidden


CRAIG HUDSON, Xero managing

director for NZ and Pacific Islands

44 Link Business Brokers: Committed

to professional business sales

45 LawVu: In-house lawyers go digital

46 PMG Funds: The future of financial

literacy and commercial property

48 Emerald Business Advisors: Putting

the shine into business success

50 Bayleys: Bay of Plenty’s largest fullservice

real estate agency

4 | YEARBOOK 2021


Alan Neben

021 733 536


David Porter

021 884 858

For advertising inquiries please


Business Director

Pete Wales

022 495 9248

52 Page Macrae: Engineering a better


54 Datacom and the Bay: Thriving


55 Kale Print expand digital printing


58 Scion opens up its showcase

building to the public

59 EMA: Helping local businesses

thrive into the future

60 KPMG: Global but local in every


63 NJK Advisory: Fixing it before it


64 Karl Gradon, GM of Strategy

and Ian Morton, GM Operations,

at Toi EDA: There’s a lot happening

in the Eastern Bay

66 Strategic Pay: delivering strategic



Times Media



Bay of Plenty Business

Publications Limited

PO Box 155, Tauranga, 3144

021 733 536


YEARBOOK 2021 | 5

BBN-June-2021.indd 1

26/05/2021 5:24:09 PM



celebrates five years



Hamilton to live in

Tauranga in 2018 was like

coming home having

spent much of his early

adult life in the region.

For business director Pete Wales, coming

to the Bay in 2016 was a change of

pace and lifestyle from the fast paced

corporate world that he left behind.

Group editor David Porter on the other

hand, although comfortably ensconced

in the Bay since 2010, had to adapt back

then to a more sedate pace of life in

the Bay of Plenty when he returned to

New Zealand after years as a foreign

correspondent in Hong Kong.

The three have come together to

produce Bay of Plenty Business News

since 2016.



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JUNE 2021

Alan launched Bay of Plenty Business

News as a companion to Hamiltonbased

Waikato Business News which he

owned and ran since 1999. “Back in 2015

we found many successful businesses

were opening offices in both Waikato

and the Bay of Plenty.

“They wanted to reach the business-tobusiness

market in both regions. We

launched BOP Business News in 2016,

and we’ve never looked back.”

Alan moved from Hamilton to Tauranga

to focus on Bay of Plenty Business News.

“If I’m to be totally honest, I also

relocated for a lifestyle change –

something I’ve never regretted,” he

reflects. “I decided to ‘come home’

to the Bay in 2018 after several years in

Hamilton. It really was the breath of fresh

air I needed.”

Since then the publication has gone

from strength to strength. “I think

that growth is a reflection of business

development across the region as much

as a reflection of our hard work.”

Business director Pete Wales echoes

those sentiments. “It’s extremely

satisfying to now be recognised: when

I say, “I’m from BOP Business News”,

businesspeople want to talk. That

didn’t just happen – we’ve worked

hard to build a reputation and to be

acknowledged as the voice of BOP

Business,” says Pete.

Covid-19: not for the faint-hearted

The single most significant challenge

to the growth of Bay of Plenty Business

News came in the form of Covid-19 in

March 2020. “We’re proud that in the

face of enormous challenges presented

by Covid, we never missed a beat;

We still met every monthly deadline

and produced every monthly issue

through 2020. That’s not something most

publishers can say.”

During lockdown, in the face of falling

ad revenues resulting from uncertainty in

the economy, the Bay of Plenty Business

Publications team determined they

needed to be unflinching in their focus

and yet more innovative.

The team quickly set revised targets,

launched a new Community Business

Directory feature, revamped BBN’s online

presence and accelerated its digital

marketing suite offering – as a result the

group’s digital subscriber database grew

6 | YEARBOOK 2021

BBN-April-2020.indd 1


The Bay of Plenty Business News was founded to provide unique, supportive coverage on what

has consistently been one of New Zealand’s fastest-growing regions. The Covid-19 lockdown

that began in March is unprecedented and scary. But the Bay business community’s response

has been steadfast and collaborative. We will continue to provide our readers a fresh perspective,

both in print and regular digital updates. – DAVID PORTER, Editor

Robotics Plus wins

international accolade.

Meeting the challenges of

the Covid-19 lockdown.

Don’t be scared,

be prepared.

25/03/2020 6:08:17 PM

BBN-May-2020.indd 1


Tim Groser on NZ’s

COVID-19 export options.


Annual forum speakers’

update on COVID-19 changes.

Examples of business

resilience around the Bay.

If your business needs support, our team of specialists are here for you.

We will get through this together

Mā te Manaakitanga tātau e kōkiri whakamua.




29/04/2020 6:26:13 PM

At Trustpower we’ve been in the fortunate position

of being an essential service provider throughout

the government’s response to COVID-19. And

alongside many other businesses, we’ve also faced

the challenges and opportunities that come with

switching our business over to working from home in

a short space of time, wherever possible.

Our top priorities over the last couple of months have

been ensuring our teams have full support, not only for

working from home, but from a safety and wellbeing

perspective as well. What may have been easily

achieved in the office, can be more challenging with

our bubble buddies.

We’ve faced similar challenges to other businesses, in

providing PPE at all of our sites, ensuring public safety

and protecting our essential services workers over the

last few weeks. Thankfully early on we pulled our Major

Incidents Team together and managed to achieve

some pretty extraordinary outcomes – we can’t thank

our team enough for their unwavering support.

Our Technology & Delivery teams have been working

round the clock to ensure our systems are stable,

secure and user-friendly for working from home.

Standing up a full “from home” telephony system was

no small undertaking at such short notice, but we got

it done. With the added impact of a 25-30 percent

increase in ISP traffic, we’ve had some intense days.

Our customer needs have also been at the forefront

of our COVID-19 response. Our vulnerable customers

were the first ones we started calling early on, and

this continues. We recognise that for some, our call

is the only contact they may receive in a week, so

we’ve created a regular check in call for many of

these customers. We’ve heard some amazing stories,


Contact Megan Tomalin

07 578 8959

BBN-May-2020.indd 11


Level 1, 602 Cameron Road, Tauranga


especially around Anzac Day, with many of our elderly

customers likening isolation to war times.

Traditionally we tend not to talk too much about the

things we just get on with as a company, or as Kiwis

really. But at a time like this, it’s important to share

what we are doing, maybe as a gentle reminder to

remember our elderly and vulnerable community

members. We also need to thank our teams for the

fantastic work they are doing day in, day out. It is also

important to thank our customers and teams for their

patience as we’ve navigated these very uncertain

times together.



We have taken the opportunity in this issue to meet the demands of the

current business environment. As well as increasing our reach with more digital

subscriber updates, we have included this directory of businesses who have

asked to be part of our 2020 Business Community Support Network. These are

businesses who are here to serve you. Our plea to you – please support them.


We mentioned being fortunate

to be an essential service

provider at a time like this,

and we are conscious that we

have many people to be thankful

to and for. Many of the local

businesses we generally frequent have

been closed since lockdown started, so supporting

them to get back up and running is super important.

Helping with some free advertising spots in this

directory is a great opportunity for us to say thank you

to our local businesses. Kia kaha and hopefully we will

see you again soon.


A locally owned business with a comfortable environment to

relax, work and meet friends and business colleagues. Fresh

made daily muffins, scones, cakes, slices, cabinet and salad.

breakfast and lunch menu available all day

Located in the heart of CBD,

43 Spring Street, Tauranga

Open:7am-3pm Phone: 0225411220


29/04/2020 5:54:02 PM

Craigs forges ahead with

JPM alliance.

Major venue creates new

virtual options.

Local companies step up to

the challenges.

Due to the rapid shift in remote and virtual ways of working, Trustpower Baypark is offering

a suite of both onsite and offsite services to adapt to the new norm. This will enable you to

host virtual/hybrid meetings and continue to stay connected to your audience.

BBN-June-2020.indd 1





Despite the murky outlook, Bay businesses are

showing great ingenuity in plotting their courses

around the obstacles that have emerged. In this

issue, we examine some of the ways companies

are responding to the pandemic’s impact.



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dramatically and new areas of focus


“Most businesses were knocked

sideways by the sudden Covid-19

lockdown I know,” says Alan. “We were

no exception. Particularly challenging

was publication of the Bay of Plenty

Business News Yearbook 2020 edition –

yet to be published when the country

was suddenly ‘closed for business.’”

bop business

locked down

but not out



special focus


We’re helping sole traders and small

business owners get through.



recovery and




business leaders







Small and medium businesses are the

backbone of the New Zealand economy

– we’re here to support you through this

difficult time.





bop business

locked down

but not out


Trustpower – thanks to our

customers, partners and team















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“We scrambled, we sweated and we

produced a damn fine Yearbook in 2020

in my opinion.”




That was no mean feat in the

circumstances, but according to group

editor David Porter, “We owed it to

Bay of Plenty businesses to keep telling

their stories. I think from a motivational

perspective, reading last year’s Yearbook

provided Bay businesspeople with some

surety, some encouragement that while

the rest of the world was in chaos, here

in the Bay we were still working.”

A business community to be proud of

In May 2020 in response to the initial

Covid lockdown the team launched its

Business Community Support Network

portal incorporating a lift-out directory

in the May issue of Bay of Plenty

Business News. The underlying rationale

as explained to readers: “These are

businesses who are here to serve you.

Our plea to you – please support them.”

What the BBN team found most

encouraging was how the local business

community rallied to help each other

at a time of crisis. Large corporates

approached us and offered to sponsor

many small businesses to promote

themselves in the Directory. “That

to me is the essence of Bay of

Plenty business,” says David

Porter: “Businesses supporting


Over the last five years Bay

of Plenty Business News

has featured a plethora of

stories on amazing new

developments across the

region. The monthly has

continued to grow and reflect

those business developments.

The June 2021 issue of Business

News featured the first issue of

Tech in the Bay. The message is

clear, business in the region is

growing and so is Business News.

As the team puts the finishing touches

to this, the third edition of the Bay of

Plenty Business News Yearbook 2021,

the range and diversity of businesses

which have chosen to celebrate their

success in this issue is testament to the

resilience of Bay businesses.

The words of business director Pete

Wales sum up the team’s enthusiasm

– “Our job is not done yet, it has really

only just begun – I can’t wait to get

onto the Yearbook 2022.”

YEARBOOK 2021 | 7

Much to do to get Tauranga



COUNCIL AND appointing

commissioners to run

a council’s governance

functions is quite a rare

event. Essentially, that

situation only arises if there

are significant issues within a group of

elected members, and they are unwilling

or unable to resolve those issues for

themselves, in which case, the Minister of

Local Government will step-in.

The former Tauranga City Council elected

members exemplified dysfunctionality,

their conduct marked by infighting; a lack

of ‘collective responsibility’; and in some

cases, no insight at all into their personal

contributions to the council’s problems.

That was the background to the

appointment of four Tauranga City

Council commissioners in early-February.

Anne Tolley (Chair); Stephen Selwood,

Bill Wasley and Shadrach Rolleston

(see below for brief profiles on each

commissioner) ‘hit the ground running’,

and they needed to.

One of the key tasks they were charged

with was delivering a 2021-31 longterm

plan (LTP) which would take the

city forward and address its obvious

infrastructure and community facility


“The draft LTP was an enormous piece

of work,” Anne Tolley says. “We needed

to have a good understanding of the

Council business before we could start,

and of course, we needed to have the

widest possible feedback from the

Tauranga community to help us make the

final decisions. If our efforts are going

to have a lasting benefit for the city, we

have to take the community with us and

that means having the widest possible

buy-in to all key aspects of the LTP.”

She says the commissioners are very

happy with the feedback they have

received via dozens of community

engagement opportunities and face-toface

contact with hundreds of individual

residents. “There are some people who

are not happy with the priorities set-out

in the draft LTP, but overall, most people

have realistic expectations – they know

something has to be done and are

pleased that the city now has decisive

governance, which is committed to

getting things back on-track.”

Commissioner Stephen Selwood says the

inclusion of $4.6 billion of infrastructure

development over the next decade is a

‘game-changer’ for Tauranga.

Legacy of underinvestment

“The Council has a legacy of

underinvestment in community

facilities (like swimming pools, playing

fields, libraries and a museum) and

key infrastructure (roads, water and

wastewater pipes and treatment plants,

etc) because successive councils decided

it was better to keep rates down than to

invest in the things the city needs,” he


“That’s fine for a while, but in the

end, it costs everyone, because our

infrastructure no longer meets our

existing needs, let alone keeping up with

the needs of a growing city.

Bill Wasley and Shad Rolleston are the




‘locals’ on the commission. They both

come from planning backgrounds.

“We’ve looked at the things we can do

to help open-up land for development,

because as it stands, houses in Tauranga

have become so costly that new homebuyers

have been virtually priced out of

the market.

“That means prioritising projects like

the Papamoa East Interchange and the

infrastructure needed for housing and

commercial developments at Tauriko and

accelerating the work required so that we

can encourage some positive changes

in the market, although there is no one

‘silver bullet’ to address the current

housing challenges we face,” Bill says.

“In addition, the commitment to

facilitating intensification is exemplified

by initiatives such as Plan Change 26,

which is about providing opportunities

for housing in areas such as the Te Papa

peninsula,” Bill says.

8 | YEARBOOK 2021


Anne Tolley – Commission Chair: Anne

brings a wide experience in local and

national politics to her role. Elected to

the Napier City Council in 1986, she

served as a Standing Committee Chair,

and then Deputy Mayor for six years. She

was also elected to the inaugural Hawkes

Bay Regional Council. In 1999, she was

elected to Parliament as a National Party

List MP and after moving to Gisborne,

was elected as the MP for East Coast

in 2005. She held that seat until her in

2020, moving to Ōhope as the growing

electorate’s boundary reached the

edge of Te Puke. Anne served for nine

years as a Government minister, holding

the portfolios of Education, Police,

Corrections, MSD, Children and Local


Stephen Selwood: Stephen is a

professional director and an expert

in infrastructure vision, strategy and

policy. The founding Chief Executive

of Infrastructure New Zealand, Stephen

continues to serve as a board member

of the New Zealand Infrastructure

Commission – Te Waihanga; and

provides public policy advice to the

infrastructure sector, as a director of

Selwood Infrastructure Advisory. In

2019, he received the Infrastructure

New Zealand leadership award for his

contribution to the industry in NZ Stephen

describes himself as a thought-leader

who brings a deep understanding of

integrated urban development and

infrastructure planning, funding and

delivery to his commission role.

Bill Wasley: Bill comes from a professional

planning background has more than

40 years’ experience in resource

management and senior management

positions in local government and

the private sector, the latter including

serving as Company Secretary for the

Port of Tauranga Ltd, and a director of

its subsidiary companies. Amongst his

many current and past governance

roles, Bill was the Independent

Chair of the western Bay of Plenty’s

SmartGrowth partnership from 2001

until his appointment as a Tauranga City

Council Commissioner. He has a strong

interest in governance and collaborative

approaches which achieve integration

between spatial planning, economic

development, social community

outcomes and the necessary funding


Shad Rolleston: Shad is a consultant

planner and policy advisor with

expertise in resource management and

Māori relationship management and

engagement. He has tribal connections

to Ngāti Ranginui, Ngāi Te Rangi and

Ngāti Pukenga, as well as affiliations to Te

Arawa. Shad’s public service career spans

more than 20 years and includes working

as a policy advisor and planner for central

and local government, specialising in

transport and environmental reforms.

He has served as a board member

on the Ngāti Ranginui Post Settlement

Governance Entity; is a former

SmartGrowth Tū Pakari Advisor and cochair

of the Combined Tāngata Whenua

Forum; and is the current Chair of Arā Rau


07 927 1200 I 60 Durham St, Tauranga

YEARBOOK 2021 | 9

10 | YEARBOOK 2021

YEARBOOK 2021 | 11


Optimistic for the year ahead


OF PLENTY economy

has weathered the

storm of the past year

surprisingly well. We

are fortunate that

our industries are

relatively diversified for regional New

Zealand, and we haven’t been overlyexposed

to the sectors that have been

hit hard by the pandemic.

“While the pandemic has been

disruptive, many of our exports

are in demand and our companies

are well placed to take the

opportunities in front of them.”

We are also in the great position of

having many of our core industries

performing well, in particular our

horticulture and manufacturing sectors.

The Port of Tauranga has gone from

strength to strength, underlining its value

to the region and the country.

These factors have led us to a

position where most of our economic

indicators are back to what we saw

before the pandemic. Pleasingly,

unemployment has bounced back

quickly from the lockdown shock – a

key factor for our community wellbeing.

Consent levels and retail spend have

been strong, and businesses report

that they are confident in the local and

national economy.

As we look forward to the next year

we should be optimistic. We expect

the world economy to get stronger as

it slowly recovers from the pandemic,

and New Zealand will be well placed

to take advantage of better economic


While the pandemic has been disruptive,

many of our exports are in demand and

our companies are well placed to take

the opportunities in front of them.

It won’t be plain sailing; supply chain

issues will likely disrupt us for the

foreseeable future and businesses are

finding it increasingly difficult to get staff

– with a reopening world becoming a

competitor to New Zealand businesses.

We expect Tauranga to remain strong,

with a renewed focus on investment in

infrastructure and facilities locally. The

Tauranga CBD will be a key area, we

need to work hard to encourage more

people to live, work and study in the

city. Investment intent and opportunities

for offices and residential living are

good, and we would expect Tauranga

City Council to play a strong hand in

supporting this.

After the past year, we’re particularly

grateful to have come out of it in much

better shape than the rest of the world

economically. That places us in a strong

position for the opportunities ahead.

07 571 1401


12 | YEARBOOK 2021



for the Western Bay of Plenty


Garry Webber is the Mayor of Western

Bay of Plenty District Council


IN local government

is accelerating, and

Western Bay of Plenty

District Council is ready

to keep pace.

Amid a flurry of major

policy reforms: three waters, resource

management, climate change and the

health system – we are working hard

with clear direction, financial prudence,

and careful planning to ensure the

Western Bay prospers through the

coming changes.

While there is still uncertainty about what

the future of local government will look

like, we are committed to delivering

better public services, in partnership

with others. Whether it is maintaining

our roads, rubbish and recycling,

or complying with drinking water

standards, what we do now sets up our

communities in the future.

The voices of our community matter to

us and are critical in our decisions for

how to prioritise the services we deliver

across the District, so they contribute to

wellbeing but don’t create unnecessary

challenges for future generations.

The Western Bay remains one of the

country’s fastest growing provincial

districts in New Zealand, so it’s vitally

important that our long term planning

is robust. Over the last year we have

engaged with record numbers of

people in our communities receiving

44,206 pieces of feedback on our

proposed Long Term Plan 2021-2031.

At the end of June Council made its

final decision on the Long Term Plan,

endeavouring to balance the competing

tensions between investment in critical

infrastructure, rates affordability and

responding to the many community

requests for funding and projects.

I believe we are a Council that

is responsive, in touch with our

community, and proactively manages

change. Other agencies in the public

sector already see us as a reliable partner

they can work with effectively.

Together we can achieve great

things, and it’s exciting to see more

collaboration in the region. We are

working closely with neighbouring

councils, central government and key

agencies to continue to progress the

development of the sub-region, with

projects such as the Takitimu North

Link and the Rangiuru Business Park.

These are massive projects that will

make a real difference to people.

On our home turf, this July

will see the start of Council’s

kerbside rubbish and recycling

collection. This new service

will increase the amount of

material diverted from landfill

by about 60 per cent – around

1800 tonnes a year.

It is changes such as this, which


may be confronting to some, that will

make a difference in preserving the

Western Bay for future generations.

These are interesting times, but I believe

with change comes great opportunity.

Whatever the

future may hold,

I can assure you

Western Bay of

Plenty District

Council will be


YEARBOOK 2021 | 13


Celebrating 75 years of building

New Zealand’s communities



75 years, but Hawkins’

goal of helping make

visions a reality has

been a mainstay over

the decades.

In the summer of 1946

Fred Hawkins and his mates were sat in

his modest garage in Hamilton bringing

together their passion to form a building


Driven by an extremely loyal team,

some reaching 50 years of service, and

underpinned by a quintessential Kiwi

can-do attitude the Hawkins business is

now an icon in the construction sector.

As the team celebrates 75 years they

fondly reflect on the characters that built

this great business, and eagerly look to

their bright future ahead.

The Hawkins story is centred on its

passionate people and the many

projects from the early years in the

Waikato and Bay of Plenty region to

entry into Auckland and subsequent

expansion throughout Aotearoa. Diverse

transformational projects, the work of

Hawkins, feature in almost every part of

New Zealand – from schools, churches,

banks, retail outlets and warehouses to

hotels, apartments, hospitals, airports

and corrections facilities, tourist




facilities, dairy factories, energy projects

and integrated environmental and

community social infrastructure projects.


14 | YEARBOOK 2021


Hawkins has put its stamp on the New

Zealand landscape.

Hawkins are proud of the legacy of their

projects and as time passed, these iconic

buildings are sitting proudly against the

backdrop of New Zealand cities and

local communities. But add to that the

attributes of a company culture that has

stood the test of time: the emphasis on

relationships, fairness, health, safety and

sustainability, and importance on having

fun, and you have the blueprint for

Hawkins and perhaps the reason behind

the company’s loyal base.

A portfolio of projects

When you take a look at the New

Zealand landscape, there are plenty

of buildings that have come to fruition

thanks to Hawkins.

thriving Bay of Plenty region include

Farmers Redevelopment in Tauranga,

Wai-Ariki Hot Pools & Spa and Sir

Howard Morrison Performing Arts Centre

in Rotorua, Zespri Head Office in Mount

Maunganui, The Crossing Stages 1 and 2

in Tauranga and University of Waikato’s

Tauranga Campus – the first university

campus in the region.

These projects are reflective of

the vibrant heart of the wider BOP

community, which has a distinct cultural

identity that reflects the stories of the

whenua, it’s people and the bicultural

history of the region.

The people behind the business

The people make Hawkins what it is

today. Many employees join Hawkins

because they admire and respect the


A strong family culture has always

existed both within the company and

with subcontractors and suppliers.

Importantly, this has been maintained

since joining Downer New Zealand who

share a similar history having started

out as a small construction company in


> Turn to page 16

Among the company’s list of historical

achievements are the Wards Block and

Clinical Services at Tauranga Hospital

in the 1960s and 70s, Rotorua Clinical

Services Block in 1975, the Ruahihi Power

Station in 1980, Taupo Police Station

2004, Tongariro Cell Hut Complex in

Turangi, Norfolk Southern Cross Hospital,

Tauranga in 2005 and Kings View

Apartments in 2007 and Baypark Arena in

2008 in Tauranga.

More recent projects both completed

and under construction within the


YEARBOOK 2021 | 15



> From page 15

“We have really high employee

engagement as people really do love

working here. Sounds a bit cliché, but

in both Hawkins and Downer it really

is all about our people and I am very

proud to work with such an amazing

team”. Terry Buchan, general manager of

Operations, has been with Hawkins for

26 years.

“When I started, we had around 100

people in the company around the

country and some of those people when

I started had already been at Hawkins for

20 years. Some are still here today which

is testament to our business and people,”

he says.

Zero Harm safety is embedded in

Hawkins’ culture and is fundamental to

the company’s future success.

“Our success is attributed to culture. We

work hard. We have fun. We put our

people first, and we prioritise safety.

My job it to make sure everyone goes

home safe to their family and friends,”

says Brent Fleming, general manager of

Central region at Hawkins.

Into the future

The Hawkins team are considered

challengers and bar raisers. The

collective goal is to deliver high quality

“Our success

is attributed

to culture. We

work hard. We

have fun. We put

our people first,

and we prioritise


projects that clients can be proud of and

create a great client experience along

the way. They do this by being forwardthinking

in the way they go, challenging

how things are done and finding

better ways to ensure success. Hawkins

invests in technology, innovation and

continuous improvement.

“Rather than delivering a hospital, we

now have the capability to build and

maintain it. The conversation needs to

be on how can we provide a better

end-to-end service for our clients and

their customers? The thinking is more

towards a whole-of-life approach, and I

am confident our clients appreciate this

approach. We must be thinking about

how the building will perform in 15

years, long after we’ve finished. That will

really make a difference to the people

that use it, whether it’s a school or a

hospital, a hotel or an office,” say Murray

Robertson, EGM of Hawkins.

Fleming agrees that the focus is now

very much on a project’s whole-of-life.

“In the last 10 years, the improvement

on sustainability and whole-of-life has

really improved the quality outcomes

in the design of the building. The

projects are a lot more complex now

than what they used to be. Systems and

technology in buildings today are a lot

more sophisticated. We’ve got great

projects in the pipeline which definitely

opens the doors for a more stable future

and environment to allow us to further

develop and train our people.”

The true Kiwi passion for great projects

with great clients, great people and

great innovation is what will help

Hawkins to continue bringing ideas to

life for many years to come in building

the Bay of Plenty and New Zealand’s


07 960 3000


16 | YEARBOOK 2021



in our own slice of paradise


Xero managing director for New

Zealand and the Pacific Islands


AS a scrub cutter

for a company

contracting to

Tauranga City

Council, which was

as glamorous as

it sounds. I’ll never forget pulling weeds

from the Mount at the height of summer,

watching my mates treat themselves at

Copenhagen while dripping sweat from

my brow.

But it was here, on the doorstep of

beaches and the likes of McLaren Falls,

where I began learning about business

and understanding the opportunities we

have for prosperity in the Bay of Plenty.

What would I say to local Bay of Plenty

businesses? Don’t limit yourself, you

can service and take on the world from

Tauranga, while living in paradise. After

all, my second job was at Bronco Sports

World, an establishment that has stood

the test of time and remains open to

this day. And my six years working at

McFall Fuel taught me about the general

practice of business, exposing me to the

basic tenets of leadership and wellbeing.

Since then, these elements of business

have become both a personal and

professional passion and as my career

has progressed, I’ve had the privilege

of working with small businesses across


Looking at the Tauranga and Bay of Plenty


region, our small business economy

is thriving due to net migration to the

region. People are attracted by the

lifestyle we lead and the opportunities

we have for small business success.

After all, the most successful companies

no longer need to be directly tied to

metropolitan hubs.

We’ve seen this over the last few years,

as the local small business economy

embraces innovation in order to embrace

growth. Part of this is introducing fresh,

new companies into the mix who can

change the way we think about doing


When it comes to longer, more

established companies, senior roles are

often quite safe, long-term positions,

which can be difficult to circulate new

blood through.

It’s in our Kiwi DNA to create innovative

solutions and as people continue to flock

to Tauranga and the Bay of Plenty to take

advantage of the lifestyle, we’re seeing a

diverse cross section of small businesses

across various sectors and industries

putting down roots in the region.

As a result, now’s the time to be bold

and take advantage of the networks and

connections available locally to become

globally relevant. Organisations like

the Chamber of Commerce and The

Icehouse are there to use, to bring your

dreams to life. Rather than reinventing

the wheel, take advantage of the village

we already have.

Although some things don’t need to

change. Nothing can beat spending

time with the family, going to the beach

or heading up the Mount on a stunning

summer’s day before finishing the day

with a long black and a bite to eat,

watching the world go by.

YEARBOOK 2021 | 17



ZEALAND’S premier

offering for large

vessel haul out and

refit work. Featuring

Hikinui, a 350 tonne

and 11.5m wide

mobile vessel hoist.

The Marine precinct is a purpose-built

facility catering to commercial and

recreational vessels for short and longterm

projects. Centred around the 6300

sqm hardstand are half a dozen marine

companies that operate right on the

harbour’s edge.

“At Vessel Works you have the freedom

to choose which contractors to engage,

and we do not charge any mark-up on

their services provided on-site”, says

director Dave Withington.

Many contractors are also based at

Vessel Works providing everything you

need – from heavy or light engineering

to anti-foul and topside painting, water

or garnet blasting, woodwork, fibreglass,

metal fabrication and upholstery. If

you’re after basic nuts and bolts or the

latest marine technology, you can also

find it here.

“At Vessel Works you have

the freedom to choose which

contractors to engage, and we do

not charge any mark-up on their

services provided on-site.”

“Access to highly acclaimed companies

and crews, makes the precinct an

attractive one stop shop for everyone

from fishing fleets and workboats

to superyachts and even waka”, says


Vessel Works was developed by

Tauranga City Council and co-funded

by the Bay of Plenty Regional Council

with a goal to develop a marine facility

that fostered economic growth and

created more jobs for the people of Bay

of Plenty.

Not only have they created more jobs,

but the flow on effect of attracting

larger vessels and their crews has also

benefited the tourism and hospitality

industry too. “Besides the outstanding

services of the precinct, we also

promote the Bay of Plenty as a world

class destination for crews too. There’s so

much to see and do in the Bay, and it’s a

great place for crews to take their break

while their vessels are being worked on,’

explained Withington.

The precinct also includes facilities for

fishing vessels for offloading of catch,

loading of ice and fuel in addition to

a commercial ferry ramp and wharf

berthage for the resident and visiting

fishing fleet. Futureproofing work

continues to make sure the facility meets

the current and future needs of the

marine industry and city.

07 577 7270


18 | YEARBOOK 2021



Super Yacht Coatings

SYC specialises in fairing and painting

large luxury vessels and has worked for

numerous shipyards, boatbuilders and

yacht-owners worldwide.

Pacific 7

Pacific 7 is a marine contracting company

that supplies marine services to local

and central government including

piling, surveying, salvage and mooring.

It is also developing a range of electric


Robert Page Marine


Established in 1955, Robert Page Marine

services offer a full range of proven

onsite marine engineering services.

Specialising in certified hull repairs,

propulsion systems, deck machinery

to full survey requirements and refit

project management. Highly skilled

trained staff are fully supported by

inhouse, Non-Destructive Testing, onsite

machining and a large capacity machine

/ fabrication workshop.

Pachoud Yachts

Pachoud Yachts is an innovative boat

builder, specialising in the construction

of luxury composite yachts, which has

been operating in the BOP for more than

three decades.



Hutcheson Boatbuilders has been in te

marine business since 1993 and is wellknown

nationally for its high-quality boat

building workmanship.

Western Work Boats

Western Work Boats provide safety

focused, experienced and dependable

work boat charter and vessel hire

for marine projects, marine survey,

biosecurity in-water cleaning, research,

towing, salvage, dive support, film

support and marine construction

projects. Working New Zealand wide

and throughout the Pacific, we carry out

our operations to the highest quality and

safety standard using our fleet of vessels

operated by experienced personnel.

Matamata Motor

Trimmers (MMT)

MMT is a locally owned and operated

business, which is well-established in

clears, covers and upholstery. They

cover anything from curtains, carpets,

umbrellas, indoors and outdoor covers,

clips and more.

Specialised Metal

Fabricators (SMF)

SMF offers contract manufacturing, metal

fabrication and machining services,

including all types of marine stainless

steel, aluminium and other boat metal

work across the full range of boat


RMD Marine

RMD Marine is a fishing company

operating from the West Coast to the

East Coast of the North Island. The

company owns and operates a range of

fishing vessels. RMD Marine has a long

association with Aotearoa Fisheries, the

largest iwi-owned fisheries company.

YEARBOOK 2021 | 19


Wellbeing & Leadership








growth and organisational prosperity.

Based in the Bay, we coach boards,

directors, senior leaders and frontline

managers across Waikato, BOP and

Christchurch, to create environments that

facilitate positive development, cultural

health, social good and growth in

results. Our philosophy is to build deep

connections and long-term commitment

to leadership growth and organisational


Typically, our clients are doing really

well and want to go to the next level;

some are also experiencing challenges,

which are restricting their organisational

development. Our unique NZ model

enables leaders and teams to be highly

vulnerable, speak the unspoken, get



“Kānuka worked in depth with us

to create the leadership programme

and the board was fully engaged with

what was going to be delivered...”

– Rebecca Hawke, CE Cheal

real on where ‘it’ is at and address the

obstacles which stand in the way of

improved performance.

Kānuka’s directors, Wiremu Matthews

and Steve Hersey, are each specifically

qualified in their areas of wellness and

leadership. They are both passionate

about what they do and – to quote

a client – ‘the guys climbed into our

heads, sorted things out and climbed

back out’.

Kānuka Wellbeing and Leadership also

provide services and programmes that

are registered with the Management

Capability Development Fund. Talk

to us directly or connect with your

local Regional Business Partner





Staying Well

• Mental/Emotional Wellbeing


• 15:3:1 Personal Wellbeing System

• Organisational Wellbeing Strategy

• Psychological Safety

• Proactive and Holistic Team


• 1:1 Executive Coaching

Maximise Team Performance

• Team Culture Design

• Trust, Vulnerability, Belonging

• Cultural Awareness Programmes

• Building People, Productivity,


• Internal Coaching System

• Team/Group Coaching

Perform Under Pressure

• Recovery and Rejuvenation


• Strategic Thinking System

• Unique Ability Focus

• Navigate Stress/Growth Cycles

• Value Creation and Innovation

• Measure What Matters

021 348 776 – WIREMU

027 579 9009 – STEVE


20 | YEARBOOK 2021

Trust is built over time.

125 years of it.

We’re proud to be

Tauranga’s oldest


We’re proud of our trusted relationships

with our clients, our deep connections

with this community and our active

involvement in the economic development

of this region.

We acknowledge and thank our team for

the contribution they make, every day, to

our clients, our firm and this region.

YEARBOOK 2021 | 21



New Zealand’s biggest

international cargo gateway

22 | YEARBOOK 2021


NEW Zealand’s largest

and most efficient port,

connecting the Bay of

Plenty to the world. The

port handles the majority

of New Zealand’s export

logs, dairy products and kiwifruit and

operates the country’s largest container


It is connected by road and rail to the

Waikato, Auckland and central North

Island regions and has investments in

ports in Northland and Timaru.

This extensive national network gives

importers and exporters efficient access

to markets globally and puts them in

reach of the “big ship” services that can

only call at Tauranga. These larger vessels

are faster and more efficient, and have

fewer carbon emissions than smaller


Port of Tauranga invested heavily in

Leonard Sampson, replaced the retiring

Mark Cairns in July 2021. He says the

Ruakura Superhub will unlock significant

environmental and economic benefits

for importers and exporters wanting to

access the big ships calling at Tauranga.

Sampson says Port of Tauranga’s success

as the country’s international hub port

has wide-reaching benefits for the

regional economy and its communities.

Although the company directly employs

only around 250 people, more than

6,000 regularly work at the port.

Thousands more work in associated

businesses. “The port has a wide-ranging

influence on regional employment and

economic prosperity,” he says.

Port of Tauranga is majority-owned by

the region’s ratepayers. Bay of Plenty

Regional Council’s investment arm,

Quayside Holdings, owns just over 54

per cent of the shares in the NZX-listed







• The largest and most efficient

port in New Zealand

• Handles a third of all New

Zealand log and sawn timber


• Handles around half of all New

Zealand containers – more than

1.2 million 20ft equivalent units

• 190 hectares of land on both

sides of Tauranga Harbour

• 2.8 km quay length with 15


“The port has a wide-ranging

influence on regional employment

and economic prosperity.”

– Leonard Sampson

capacity expansion to accommodate

larger vessels, including deepening

and widening shipping channels and

expanding cargo storage and handling


The next stage of investment is about

to begin. Port of Tauranga intends

to extend its container wharves by

converting existing port land into an

additional berth. The port will also

introduce semi-automated electric

stacking cranes to increase the number

of containers that can be stored and

handled on site.

Port of Tauranga is also developing a

new inland port in partnership with

Tainui Group Holdings. The railconnected,

30 hectare inland port will

be part of the Ruakura Superhub freight

and logistics complex being built on the

outskirts of Hamilton. It is due to open

in 2022.

Port of Tauranga’s new chief executive,

Since Port of Tauranga was listed on the

New Zealand Stock Exchange in 1992,

Quayside has received more than $860

million in dividends from port profits.

Quayside has also established a $200

million infrastructure fund to help the

council invest in regional assets, such

as the tertiary education campus in


Port of Tauranga is also the city’s largest

ratepayer, owning a property portfolio

comprising 190 hectares on both sides

of Te Awanui Tauranga Harbour.

Port of Tauranga partners with local

iwi through the Nga Matarae Trust,

which the port funds to provide tertiary

education scholarships and projects to

promote harbour health.

Sampson says the port is determined

to protect and enhance the natural

environment in which it operates. “We

occupy a very special piece of real estate

• 14.5 metres shipping channel


• Nine container cranes

• 1,515 ship visits in the year to

June 2020

• Investment in ports in

Whangarei (Northport) and

Timaru (Primeport) as well as

inland freight hubs in Auckland,

Christchurch and soon Hamilton

and it’s important to us that we look after

the environment and the community in

which we are lucky enough to operate.”

Port of Tauranga directly supports a

number of community-based projects

and events across the arts, sport,

education, environment and business


“We have an important role to play in

the Bay of Plenty’s economic recovery

from the Covid-19 pandemic. Our

strong relationships with our service

providers, employees, customers and the

community underpin our future success

and the ongoing benefits for the region.”

07 572 8899


YEARBOOK 2021 | 23


Depth of local experience matters


KINETIC Recruitment has

been helping companies

recruit their most valuable

asset – their people.

Kinetic arrived in Tauranga

in 2015 and we’re proud

of the contribution we’ve made sourcing

top talent for our local economy. Our

success is recruiting professional roles

working across all industries in the Bay.

In the last 12 months we’re assisting

clients with blue collar staff as well. Our

recruiters know the local market, what is

pertinent to the BOP; it enables us to get

it right, every time.

The next 12 months has growth in the

pipelines. Lesley, in our Careers Services

team has relocated to Tauranga, this

fabulous expertise is on your doorstep.

Our team provide psychometric

testing, career coaching, remuneration

assessments and career development

planning. We’re also excited to launch a

wellbeing programme – it was pushed

to the forefront after Covid, and research

categorically shows wellbeing initiatives

in an organisation delivers efficiency and

productivity gains.

Kinetic Recruitment’s core values

include honesty, loyalty, directness,

ethical practice and hard work. Kate

Ross, our CEO & founder says “As with

any relationship, communication and

attention to detail are key”.

These values are absolutely displayed

within our BOP team, who are passionate

about providing excellent service results.

Our team collectively and individually are

very knowledgeable in the recruitment

& career sectors. Add to that the vast

support of the Kinetic team nationwide

and you would be hard pressed to find a

boutique recruitment company that can

provide a similar range of services.

If you want to talk recruitment, no

matter the position or industry, the

Kinetic Tauranga team will help. Plus,

if you’re wanting to maximise your

peoples’ performance” engage us in

our wellbeing programme, great results


07 281 2509





24 | YEARBOOK 2021


commitment to the Bay of Plenty






much more than that.

Fosters investment in

building better communities – from their

strong culture and business structure

through to development projects, local

employment, and sponsorship initiatives

– is clearly visible in the Waikato. Now

they are committed to doing the same

here in the Bay.

“There’s always a sense of purpose in

what we do” says Foster COO Nigel

Sun. “So, in considering the expansion

into the Bay of Plenty, we asked: can

we contribute meaningfully to the

community? And how do we make sure

we continue to do things well?”

Actively local

“First and foremost, we strongly believe

that establishing a team environment is

integral to the success of any project”

continues Nigel. “Based on the support

we received from local businesspeople,

it was an easy decision to commit to

being ‘local’ ourselves.”

Noting the exponential growth

happening in the region, the Group saw

plenty of scope. Foster Construction –

Bay of Plenty was created in 2017, soon

after the company was awarded the

Bayfair redevelopment project.

Creating opportunities

Fosters project teams are always a

combination of their own people, local

subcontractors and local suppliers.

Where they came across gaps with the

Bayfair project, they reached out to

Hamilton-based businesses who wanted

to expand into the Bay. Many of those

businesses are now established here too.

Of course, that means more business

and employment opportunities.

In four years, Fosters Bay of Plenty has

grown to represent all four arms of the

Foster Construction Group: Develop,

Construction, Engineering and Maintain.

The local office employs 35 people,

ranging from quantity surveyors and

project managers to a team of site-based

trade staff with several apprentices. And

there’s room for more.

Building better

Nigel notes that Fosters have “a proud

heritage of delivering projects that

transform the way a community works or

brings people together.”

Key projects in the region have included

Bayfair Redevelopment, Selwyn Street

Student Accommodation, Grace Hospital

and Lake Ōkareka Fire Station. Every

one of these builds delivers a better

community experience.

Harkin Roofing, JA Russell and Truck

Steering Services in Tauriko carry

the Fosters stamp of quality and

sustainability, creating better work

spaces. While Foster Develop projects,

Judea Trade Units and The Village at

Ōmokoroa epitomise quality community

living with ready access to amenities.

Giving back

Fosters strongly encourages ‘giving

back’ to the community. Recently named

supporters of the Waikato Chamber of

Commerce Waikato Business Awards,

other key sponsorships include the

Gallagher Chiefs, Boon Street Art Festival

and CELF to name a few.

In the Bay they have supported the

Ramp It Up Youth Event, promoting

vocational pathways to youth, and have

recently committed to sponsoring the

Tauranga Arts Festival.

Less obvious is the grass roots support

they encourage via their 195 employees,

the Foster Trust enabling everyone to

support a charity or person they believe

to be in need.

“In a nutshell, we strive to be a

responsible corporate citizen within the

communities we work in” concludes

Nigel. “Our commitment to the Bay of

Plenty community will only grow as our

own team and local capability flourishes.”

07 570 6000


YEARBOOK 2021 | 25



Helping you achieve your investment goals



— it requires preparation.

If you need someone

to help you reach your

financial goals, grow

your wealth and provide

you with tailor-made investment

advice, meeting with an experienced

investment adviser is a good place to


Craigs Investment Partners has been

providing investment advice to Kiwis

for more than 35 years. Since Craigs was

founded by Neil Craig in Whakatane

in 1984, it has grown into one of New

Zealand’s largest Investment Advisory

and Investment Banking* firms with

19 branches nationwide and over 165

investment advisers.

Craigs provides investment services to

individuals, trusts and companies and

has provided advice on some of New

Zealand’s largest corporate transactions.

“Our four business divisions; Private

Wealth, Investment Banking*, Institutional

Equities and Funds Management, work

with the same vision – to provide high

quality investment services tuned to the

unique needs of our clients,” explains

Founder, Neil Craig.

“Although we have grown rapidly, our

focus on putting our clients first is still at

the centre of what we do. Our service

is all about long-term partnerships and

we have many multi-generational client

relationships which we truly value,” he


Craigs is 100 percent owned by

approximately 250 employees, which

means our staff have “skin in the game”

encouraging a genuine commitment to

client service, quality advice and a loyal


Quality investment advice and services

to Bay of Plenty locals

With their head office firmly based

in the Bay, Craigs has approximately

240 employees in Tauranga – 45 in

the Tauranga branch, including 21

investment advisers. The Rotorua branch,

employs a further 15 staff including eight


Craigs speciality is providing factbased

investment advice and building

bespoke investment portfolios. Advice

is underpinned by a team of Research

Analysts who monitor the markets and

provide timely insights.

“All Craigs clients have access to an

investment adviser, who will work

alongside clients to help achieve their

financial goals. By choosing to be a

client of Craigs, you can expect a high

standard of expertise. We will listen first

and we can then develop a portfolio

that is tailor-made based on the unique

needs and goals of our clients” says Tim

Kiefte, Head of Advisory at Craigs.

The Craigs team are firm believers that

investing is for all New Zealanders. That’s

why they have developed a wide range

of services from managed portfolios to

KiwiSaver, the flexible investment plan

This information is of a general nature only and does not constitute regulated financial advice. It does not take into account your particular

financial situation, objectives, goals, or risk tolerance. Investments are subject to risk and are not guaranteed. Past returns are no guarantee of

future performance and returns can go down as well as up. Before making any investment decision Craigs Investment Partners recommends

you contact an investment adviser. Craigs Investment Partners Limited is a NZX Participant Firm. For more information on Craigs financial

advice services please see The Craigs KiwiSaver Scheme is issued and managed by Craigs Investment Partners

Superannuation Management Limited. The Craigs KiwiSaver Scheme Product Disclosure Statement is available at

26 | YEARBOOK 2021


“Although we

have grown

rapidly, our

focus on putting

our clients first

is still at the

centre of what

we do.”

– Neil Craig

mySTART, which enables investors to

build a portfolio from $100 per month,

as well as Private Equity options.

Whatever your circumstances, whether

you are just starting out, or you are

looking to grow your wealth, Craigs can

help. Contact the Tauranga or Rotorua

branch for a complimentary no-obligation


TAURANGA 07 577 6049


ROTORUA 07 348 1860



* Craigs Investment Partners is not a

registered bank within the meaning of the

Reserve Bank of New Zealand Act 1989.

** Employee numbers are as at 8 June 2021.






Craigs also fosters

partnerships within

the community. “It’s

important to us as a

business to support the communities we

operate and live in. It’s very much the

fabric of the culture at Craigs” explains

Tim Kiefte.

On a national level Craigs is a devoted

supporter of Hospice New Zealand

and Community Foundations of New


Here in the Bay, the Craigs Tauranga

and Rotorua branches support many

community, sports and arts initiatives

such as the Steamers, BOP Cricket, BOP

Bowls, Garden and Arts Festival, Rotorua

Hospice Golf Tournament, Geyser

Cricket, to name just a few.

Craigs has also supported the Acorn

Foundation in Tauranga from its

foundation. The establishment of the

Craigs Community Fund in 2019 to

help support communities in a more

structured manner, was a natural

progression from this partnership.

Craigs Community Fund and Workplace

Giving Programme

Craigs Community Fund was established

based on ethics closely aligned with the

Acorn Foundation. The idea is to build

a fund that is large enough to donate

back to our communities well into the

future. After just 2 years, the fund has

donated over $300,000 back into local


Craigs employees can choose to

participate in payroll workplace giving,

with employee contributions matched

by Craigs up to $500 per year, per

employee. The programme already has

over 150 employees contributing.

“Workplace giving has been one of

the most rewarding aspects – to see so

many colleagues support a philanthropic

cause. The concept is less about the

amount that is donated, but more about

engagement. I would encourage any

company with a community focus, to

contact Acorn or Geyser Foundation to

discuss how to adopt workplace giving.

It’s administratively straight-forward to

set up and manage” says Oliver Pomfrett,

Head of People and Performance.


If you would like to learn

more about how your business

can work with Acorn Foundation

or your local Community

Foundation visit or

YEARBOOK 2021 | 27



of Growth













business, The Icehouse

has worked with more

than 5,000 ambitious

owner-managers and

entrepreneurs since 2001

– lifting the capability development of

the small business sector that represents

97% of all firms in New Zealand through

learning programmes and coaching.

The nation’s leading organisation

for business learning, coaching and

networking, launched its first Business

Owner Programme (BOP) in 2020 –

specifically for Bay of Plenty business

owners, to unleash the region’s

extraordinary economic potential.

“The many challenges of 2020 put the

economic power and resilience of the

regions under the spotlight, and the Bay

of Plenty shone brightly – brimming with

innovation, good ideas and a healthy

dose of Kiwi ‘can do’ attitude – while

regularly topping the various economic

monitoring surveys on the

best-performing business

regions in New Zealand,”

says Liz Wotherspoon,

Chief Executive

of Growth, at The

Icehouse. “Now in our

second year here, we

build the capabilities of

SMEs through accessible

on-the-ground Icehouse

learning and coaching to help

businesses win. Furthermore, having

a presence in the Bay taps into our own

values around community and grit going

further together.”

Jamie Brock, programme director and

Icehouse’s regional lead for the BOP, says

the programme’s quality combination

of academic theory and expert business

knowledge is hard to match. ”[BOP]

is a practical programme, featuring a

like-minded group of business owners.

Participants come together and learn

new skills. We have speakers and

presenters, people like myself and

others, who share their

expertise and experience

around helping build

the capability to grow your


The Icehouse also has a comprehensive

and tailored coaching and advisory

service. “Our four fantastic Bay-based

coaches, led by Jamie, have owned their

own businesses and ‘been there and

done that’. In addition to the Business

Owner Programme, I believe we have

something very valuable to offer the

region’s business leaders,” says Maryse

Dinan, The Icehouse’s customer growth

partner for the Bay of Plenty.

0800 423 468









with Kiwi


business owners

"The Iccehouse are moving fast to adapt our

programmes, workshops, ccoacching and delivery to the

ccurrent environment to ensure we stay true to our

purpose of supporting Kiwi businesses.

Investing in yourself and your business for the future is

more ccruccial than ever."



t h e i c e h o u s e . c o . n z

28 | YEARBOOK 2021


Your authorised Mercedes-Benz retailer



luxury car brands is

making its mark in the

Bay of Plenty. Whether

you are looking for

a compact hatch, a

mid-sized sedan or the ever-popular SUV,

Ingham-Sears has over 200 models of

passenger cars to choose from.

“The Mercedes-Benz EQC

is a brilliant vehicle; offering

‘electric’ performance, handling,

technology, comfort and safety –

without having to ever visit a fuel

pump. With a range more than

400km, range anxiety is a thing of

the past.” – Richard Edwards, NZ

Motoring Writers Guild President

Once you have purchased your

new Mercedes-Benz, we have a

comprehensive servicing and maintenance

programme to keep your Mercedes-Benz

at its best for the longest time.

The all-electric EQC SUV was named NZ

Motoring Writer Guild Car of the Year

for 2020. As the first Mercedes-Benz

pure-electric vehicle offered for sale in

New Zealand, the EQC is a powerful first

step towards Mercedes-Benz vision of a

sustainable, carbon-neutral future.

The EQC has an impressive range,

extensive charging infrastructure and

the highest level of safety. The allelectric

EQC characterises a modern,

responsible lifestyle and 99 components

are produced with renewable raw

materials such as hemp, kenaf, wool,

cotton, paper, and natural rubber.

The further diversification and expansion

of our EQ range in 2021 will help us to

continue to provide an enticing mix of

luxury, performance, technology, and

social responsibility.

We now have the all-electric EQC and

EQA available, contact the Ingham-Sears

team to book in a test drive today.

07 572 8260


YEARBOOK 2021 | 29






Road Estate Agents

has focused solely on

delivering a first-class

service to the top

end of Tauranga’s

real estate market – and it’s really

starting to show.

Founder and director Cameron Winter,

recently awarded Best Real Estate

Agent in New Zealand at the 2021 Asia

Pacific Property Awards, is proud to

have maintained the commitment to

this market segment he made when

launching the company and is excited

to now be witnessing the compounding

effects of doing the right thing – day in,

day out.

Business partner and luxury/waterfront

specialist, Jason Eves, believes there

is no other way than to do one thing

and do it well – which for Oliver Road

often means politely turning down

listing opportunities to ensure they can

continue to deliver the first-class service

and results they have become known


In the past year, the company also

launched what they believe to be a New

Zealand industry-first, a totally included

service – ‘Oliver Road Finishing’. From

the day a luxury homeowner engages





30 | YEARBOOK 2021



the services of Oliver Road until the new

owners take possession, the Finishing

team take responsibility for preparing

and maintaining their property.

Going deep into the pores of these

properties, Oliver Road’s highly skilled

team brings each one up to show-home

condition completing tasks such as highpressure

steam cleaning of bathrooms,

polishing glass, replacing shower seals,

recolouring grouting, deep cleaning

and rejuvenating carpets and hard

flooring, repairing and replacing

window seals, re-coating faded and

oxidised aluminium joinery, balustrades

& garage doors… the list goes on.

The service has further expanded to

include planning and managing more

extensive pre-sale improvements and

minor renovation projects; and, contrary

to what a business-minded person

might assume, these additional services

have been designed not to generate

Oliver Road any profit, rather to continue

improving on what an agent is actually

employed to do – deliver significantly

better outcomes for their clients.

The Oliver Road Estate Agents team,

consisting of partners Cameron Winter

and Jason Eves along with a number

of support staff, have been fortunate

to experience a year of highlight after


While selling 100% of properties they

listed over the past twelve months,

Oliver Road maintained a 5-Star rating

“Jason and



an outstanding

commitment to

the development

of a plan and

it’s execution to

achieve the best

result possible.”

across popular platforms RateMyAgent

and Google – requesting a review of

every client they worked for.

Grateful to have been trusted by

sellers of some of the Bay of Plenty’s

most unique, high value homes, one

particularly significant sale (especially

given the public’s mixed views on the

CBD) was that of the Devonport Towers

Penthouse, the sellers of which had this

to say:

“The experience was best in class from

start to finish. Jason and Cameron

demonstrated an outstanding

commitment to the development of

a plan and it’s execution to achieve

the best result possible. Detailed care

was taken to prepare and present the

property in the best way.

“As owners who live outside of

Tauranga, having Oliver Road taking

care of everything was exceptionally

helpful. The comprehensive nature

of the marketing program dealt with

all of the issues we had considered.

Communication could not be faulted

with regular feedback, insights etc.

The highly professional approach to

concluding the sale could also not be

faulted with very efficient and effective

engagement to reach agreement. I have

no hesitation in recommending Jason,

Cameron and the Oliver Road team.”

Oliver Road was also fortunate this year

to celebrate success at the International

Property Awards – a prestigious

competition judged by an independent

panel of over 80 industry experts

and recognising the highest level of

achievement in real estate across the

globe. They took out the categories ‘Best

Real Estate Agent – New Zealand’, ‘Best

Real Estate Agency, Marketing – New

Zealand’ and was also an award winner

in the category ‘Best Real Estate Agency,

Single Office – New Zealand’.

021 800 889 CAMERON WINTER

027 587 5509 JASON EVES


YEARBOOK 2021 | 31






consultancy, The

Shine Collective,

has rounded out 18

months of dedication

to supporting clients and the community

by winning gold at the recent New

Zealand Public Relations Awards.

Managing director, Jacky James, says

while Shine is no stranger to winning

awards, this one was particularly special

because of its strong community


“We assisted Te Arawa Lakes Trust to

literally ‘gear up’ overnight at the start

of the lockdown to launch a Covid-19

Response Hub, helping to coordinate

support for vulnerable whānau


“Later, in August 2020, the New Zealand

Government partnered with Te Arawa to

trial a wearable contact tracing card that

could potentially support the country’s

contact tracing efforts.

“The philosophy behind our

communications strategy for this

kaupapa was simple and based on

authentic two-way engagement, with

the principles of tikanga Māori at its heart

– for both Māori and non-Māori.”

The trial itself exceeded all expectations

with more than 1,200 people signing up

to participate. A key success factor for

the kaupapa was that it was communityled

and that its communications strategy

reflected the local community.

With two offices – one in Rotorua

and one in Tauranga – the Shine team

regularly take on heavy-hitting projects

around the Bay of Plenty and Aotearoa.

Communications director, Meg Jones,

says it may sound clichéd, but the Shine

team believe that every business has a

story to tell – the magic is in the telling.

“We help clients to define their voice,

be heard and be known – whether that’s

advocating for a cause, building, or

protecting their reputation and brand,

growing their business, or handling a

crisis – we’re here to help.

“Communications and PR isn’t about

being ‘absolutely fabulous’ – it’s about

people, getting to know our clients,

their audiences and creating meaningful

and measurable work. We relish the

opportunity to tell an organisation’s

stories and identify opportunities to

enhance potential.”

Jacky agrees wholeheartedly, which is

one of the reasons why she founded

Shine back in 2012.

“At the heart of great communications

is people – and that’s the focus of

everything we do – bringing stories of

people and their businesses to life and

protecting their brand when it matters.

“Our clients are as diverse as the

work that we do for them, spanning

the spectrum of public relations,

communications, and marketing to

deliver outstanding results.

“With backgrounds in journalism,

strategic advisory, public relations,

branding, marketing, communications

and corporate affairs, our team has a

wide skillset. We are privileged to work

with some pretty spectacular clients.”

If you want help to weave some magic

for your organisation, contact the Shine


ROTORUA 021 577 871

TAURANGA 027 272 1764



32 | YEARBOOK 2021

The business of doing good

Acorn Foundation has long been known locally as the organisation where you can leave a gift in your

Will. This year, however, nearly a quarter of our annual distributions to community organisations across

the Western Bay of Plenty region come from corporate giving, workplace giving and pass-through giving

models. These smart ways to support the community are being embraced by companies who want to

take a new approach to giving.

Acorn Foundation CEO Lori

Luke says it’s about being adept

and responsive to the business

community’s needs. “Many

businesses are wanting to take a

more active role in giving back to

our region, and these days one size

does not fit all.

Acorn is supporting different ways

to give back so both individuals

and businesses can choose the best

way to nurture and support vital

community organisations that are

close to their hearts or meet our

region’s greatest needs.”

The ways people and organisations can give back to

the Western Bay of Plenty through Acorn has grown

beyond gifts in a Will.

Acorn Foundation Chair Lesley Jensen and CEO Lori Luke



A collective team approach

to charitable giving that

strengthens the connection

between your workplace and

the community and means

each staff member’s charitable

giving has a bigger impact.



Making an annual holiday

donation to your favourite

community organisations,

usually in lieu of staff or

client gifts, facilitates really

meaningful giving.



Establishing a corporate

fund allows you and your

team to address some

of our region’s greatest

needs while reflecting your

business values.

Giving Circles

10 or more people from

your family, work or social

groups each make a monthly

donation of $50, and you

work together to choose

causes to support each year.

Living Giving

A charitable donation

through Acorn Foundation

before 31 March qualifies

you for a 33.3% tax credit up

to the amount of tax paid

that year.

ASB’s donation is vital to

us being able to operate and

continue working towards

seeing all people within our

community thrive. We are

extremely grateful!

Scott Nicholson - General Manager

of EmpowermentNZ. Recipient of a

2021 ASB Bank Tauranga (inclusive

of Bayfair/Papamoa) corporate


We are overwhelmingly

humbled that Craigs

Investments has chosen our

service as a worthy cause

and recipient.

Annamarie Angus - Manager of

Takitimu House - Te Whare o

Takitimu, He Whare Manaaki

Tangata. Recipient of the 2019 and

2020 Craigs Investment Partners

Christmas giving programme.

We can make a real difference

to our community and the

youth who benefit from these

initiatives we have helped

fund. In the longer term, this

supports our purpose of fuelling

New Zealand’s prosperity.

Importantly, it also creates a

culture of philanthropy and

enhances the team spirit in

our office.

Glenn Keaney - KPMG Tauranga’s Office

Managing Partner.

Make your charitable giving work harder for you and our region.

For a solution aligned to your business values, contact Lori Luke at

Building thriving communities in

the Western Bay of Plenty.

07 579 9839

YEARBOOK 2021 | 33



How the region is rebuilding



globally significant

event. In 2021, there

isn’t a facet of our

lives that hasn’t

been impacted by

Covid-19 in some way or another.

This is particularly poignant for

businesses, who were forced to adapt

(or ‘pivot’ to use the buzzword of the

year), rethink and replan to survive the

fall out of a nationwide lockdown and

international lock-out with the closure of

our borders.

Some of the biggest post-Covid-19

changes that businesses in the Bay

of Plenty have had to make were

concerning their workforce and ways of


“Employers now need to factor Covid-19

into their health and safety plans – do all

staff know what to do in a pandemic, as

alert levels can escalate at a moment’s

notice?” says Tauranga Chamber of

Commerce CEO Matt Cowley.

“They also need to make sure staff are

ready for flexible ways of working, and

have plans in place to stay connected

like an efficient and effective team

without having a physical office


Rotorua Business Chamber CEO Bryce

Heard echoes this sentiment, saying

traditional methods of ‘preparing

people for employment’ are coming into

question as outdated and ineffective.

“Many of the creative young people of

today seem more interested in running

their own businesses, enabling them to

enjoy a better work life balance, rather

than working 9-5 for wages.”

In Eastern Bay of Plenty, Eastern Business

Chamber’s chair Karl Gradon says the

Government’s investment into innovation


and growth through the Provincial

Growth Fund (PGF) has provided huge

opportunity for local businesses, with an

emphasis on utilising a local workforce

for the PGF projects.

“It has put pressure on existing strength

resources as we are constrained by

suitably qualified labour, however we

hope to attract and retain home talent

from across the country to be part of this

boom in jobs.”


34 | YEARBOOK 2021



The biggest silver lining from the

pandemic has been the opportunity

to think outside the norm and those

businesses seeking solutions to work

smarter, more strategic and ultimately

more efficient have seen their business

go from strength to strength.

“Business owners have had to become

incredibly resilient over the past 12

months, which will help prepare them

for what’s to come,” says Matt.

“Businesses will need to navigate many

uncertainties and surprises. Many new

opportunities will appear as bigger

businesses consolidate and free up

space for smaller, nimble businesses to

pick up market share.”




“We have seen some creative business

initiatives and redirection of existing

businesses,” says Bryce.

An example is Lux Organics, a small,

family-run market garden supplying

Rotorua households and food

businesses with certified organic


When restaurants closed during

lockdown, owner Jenny Lux did a quick

‘pivot’ to create contactless vege box

delivery through online orders, which

saw their business boom. As an offshoot

of their work during lockdown,

Lux Organics has strengthened ties with

local businesses looking to support

community food producers, as well as

educated people about the importance

of eating good food.

Assisting businesses with strategic

direction and business support to

overcome the challenges they may face

is one of the core functions of the local

Chambers. The local teams are well

connected to their business community,

and have the insight and expertise to

be ‘first responders’ when business




owners need it most.

Matt says, “The Chamber has supported

businesses through the GFC, Rena, PSA,

and now Covid-19 pandemic. Whether

they are starting a business off the back

of an economic event, looking to grow

or adjust to meet the current climate, we

arm them with the right tools to survive

and thrive.”



Tauranga Chamber of Commerce

(Western Bay of Plenty) –

Rotorua Business Chamber

(Rotorua and Central Bay of

Plenty) –

Eastern Bay Chamber (Whakatane,

Opotiki and Kawerau Districts) –

YEARBOOK 2021 | 35


in Te Moananui ā Toi |

the Coastal Bay of Plenty


Director – Chair, Tāpoi Te Moananui ā

Toi | Tourism Bay of Plenty



TO be proud

of, the impact

of the global


continues to

be felt in parts of our sector. Until travel

bubbles are expanded and we can

welcome back more international visitors

to our shores, we are relying on fellow

Kiwis and our Australian friends and

whānau to “support local”.

Tourism operators have also used this

crisis to rethink their operations and

the most innovative business people

in our industry are leading the way.

Change can be incredibly difficult, but

equally rewarding. We’ve seen this

demonstrated by tourism operators in

Te Moananui ā Toi | the Coastal Bay of

Plenty, some of whom are using this

period to develop new products or

adopt cultural practices or eco-friendly


This comes from a realisation that tourism

is changing and a destination’s success

shouldn’t only be measured by visitation

and spending. Other factors, such as

the wellbeing of a community and its

environment must also be considered.

In delivering on the objectives of our

tourism strategy, Te Hā Tāpoi | The Love

of Tourism, we are ensuring tourism is

more environmentally and economically

sustainable, and offer products to visitors

seeking experiences that are aligned to

the cultural values of our region.

Our board and the wider team is grateful

to our local partners and government

for the financial support they provide to

our industry. This funding has enabled



us to work to mitigate the effects

of the pandemic on our hardest hit

operators. And we’ve continued to

develop the commitment to becoming

a regenerative place where we are led

by our four DNA pillars: Māori culture,

natural environment, oceans and

beaches, and horticultural provenance.

The plan was part of a co-designed

and led process with iwi, stakeholders,

operators, and the community before

the pandemic hit. So while we’ve faced

challenges, we have still been able to

take the strategy forward and bear fruit,

such as the launch of Te Whānau Tāpoi

ō Tauranga Moana, an incorporated

society currently representing 14 Māori

tourism operators who, through their

cultural tourism offerings, will collectively

promote the story of our region.

Another example of action is the

efforts being put into achieving ECO

Destination Certification. We have also

had the inaugural meeting of leaders

from across the region to ensure

all sectors understand that tourism

opportunities are their opportunities;

from the kiwifruit on the plate of a

local restaurant so that visitors can truly

experience our place’s horticultural

provenance, to providing event-related

promotions that cross from the natural

environment into the business arena.

Connectedness of opportunities and


Destination management is all about

connectedness of opportunities and

vision. The development of Flavours

of Plenty, a new initiative driven by

our team to define our region’s food

story and spark collaboration between

passionate foodies, hospitality leaders

and producers, demonstrates this so well.

The spirit of manaakitanga (hospitality)

filled the room at Toi Ohomai Institute of

Technology in June and whose students

expertly catered to the event.

Flavours of Plenty will showcase the

‘people, places, produce and plates’ that

reflect our region’s creativity with food,

and provide a platform to identify new

opportunities in the food and hospitality

space that was worth $118 million to our

economy to the year ending April 2021

(electronic sales only). Plans are under

way to stage an inaugural regional food

festival in Autumn 2022. Across 10 days, our

whenua will come alive with events and

dining experiences that will celebrate the

manaaki tangata our region is known for.

The direct benefits of tourism include

growth in the visitor economy, more

jobs and higher productivity for local

businesses. With the right strategic

approach, tourism also has the potential

to generate a much broader range of

benefits that can underwrite a region’s

economic and social transformation,

ultimately providing its residents with

greater social amenity and higher living


In the wake of the coronavirus pandemic,

the industry still needs support to

recover from the lost visitation. As a

destination management organisation, it

is our responsibility to enable discussion

and the potential for new authentic

experiences to emerge that will support

economic development and a thriving

community for residents and manuhiri

to enjoy.









36 | YEARBOOK 2021

Rotorua Airport Business Hub


• Free entry, TV and wifi

• Comfortable lounge seating

• Work spaces with power points

• Food & beverage ordering facilities

• Flight information screens and PA audio

• Located in the arrivals hall, a 2 minute

walk to the departure gates

Scan QR code

for free access

to Business Hub

and Flight Info.

YEARBOOK 2021 | 37


Enriching Tauranga for everyone

38 | YEARBOOK 2021


KAITIAKI of community

facilities in Tauranga

Moana. Every day our

dedicated team enrich

the lives of residents and

visitors to the city who

walk through the doors of the 24 venues

we manage on behalf of Tauranga City


Our shared community spaces connect

individuals who come together to work,

play, and spend quality time together.

Bay Venues’ engages with all ages. From

building tiny tots water confidence and

cognitive function to providing safe

spaces for senior citizens to meet, and all

ages in between.

Every year we engage with over two

million visitors. Including over 4,000

tamariki who enjoy healthy school kai

prepared by Bay Venues as part of the

Ministry of Education’s Ka Ora Ka Ako free

and healthy school lunches programme.

The profit from this programme and from

Bay Venues’ commercial businesses not

only enhances the fabric of our community

but allow us to keep entry prices to our

facilities affordable and accessible for the

whole community.

Bay Venues exists to look after Tauranga

City Councils’ community facilities, and

we use these to enhance the quality of

life for the people of Tauranga Moana. To

ensure we do this successfully there are

several well-defined measures to help us

determine whether we are achieving our

goals. We have specific targets across 7

key areas and despite the challenges of

Covid-19 in the 2020/2021 financial year,

we have achieved most of these targets.

One of the targets we are very proud of is

our customer satisfaction. Bay Venues has

never dipped below 80% of customers

surveyed being either highly satisfied

or satisfied with their experience and

the way we are managing community

facilities. The 2020/2021 financial year was

no exception, with customer satisfaction

results reaching 90%. This is particularly

impressive given the challenge of the past

year in managing changes in Covid-19

alert levels and the protocols that come

with these.

Another highlight from the past year

includes the recent upgrade of the

Mount Hot Pools. Our dedicated team

completed 12-weeks’ worth of remedial

work in a 10-week window and opened in

time to ensure residents and visitors could

enjoy the pools over the Easter holidays.

Significant works were completed that

will ensure the facility can continue to be

enjoyed 7 days a week, 364 days a year.

To maximize our facilities we run over 50

regular programmes in our venues, which

were enjoyed by over 150,000 users

in the 2020/2021 financial year (despite

being closed during the Covid-19

lockdown). We were also proud to host

over 60 externally run events in three of

our largest venues (Trustpower Arena,

Trustpower Stadium & QEYC), over

40 sports tournaments and 18 aquatic

events. Not to mention the number of

user groups meeting weekly across our

community centres and halls.

Whether it’s developing the city’s future

Olympians, providing tamariki positive

experiences with physical activity, or fitting

out our facilities to assist non-profit groups

to feed those in need, we strive to nourish

and unite the community in all that we do.



• Trustpower Arena

• Trustpower Stadium

• Mount Hot Pools

• Baywave

• Queen Elizabeth Youth


• UoW Adams Centre for High


• BayStation

• Greerton Aquatic & Leisure


• Otumoetai Pool

• Memorial Pool

• Arataki Community Centre

• Papamoa Community Centre

• Papamoa Sport & Rec Centre

• Three Community Sports


• And eight Community Halls

spread across the city

0800 229 727


YEARBOOK 2021 | 39


– JUNE 2021




model of early stage

investing in New Zealand

with a professional

management team, 20+

partner organisations,

and over 200 Angel investors. Since

launching in 2008, Enterprise Angels has

facilitated the investment of over $50m in

close to 100 early stage and established

New Zealand businesses across a variety

of industries, creating over 1600 jobs.

Covid-19 and Startup Investment

Covid-19 meant that one third of all pitch

events were held remotely and one in a

reduced capacity with social distancing.

CEO Nina Le Lievre comments, “Our

community rallied, and we were

thrilled with the innovative pipeline of

opportunities that successfully raised

capital over that time. We facilitated

the investment of $5.7m of capital in 31

different businesses with $4m of this

supporting existing portfolio companies

and the remaining $1.7m in 10 new

portfolio companies.”

Le Lievre further added “Covid-19 tested

our founders’ agility and grit. Most have

come through the turbulence, but for

a few the impact was overwhelming.

On the flip side, others have seen a

tremendous upside over the year.“

Impact Angels

Enterprise Angels runs virtual impact

coffee groups in partnership with the

Purpose Capital Impact Fund, Soul

Capital and Impact Enterprise Fund. This

is a forum where early-stage impact

businesses have robust discussions

with potential investors and industry

experts on the social and environmental

problems they are seeking to solve.

Over the last year the group heard

from founders solving issues such as

packaging and waste, addressing food

systems, and increasing access to content

and education for minority group


Enterprise Angels aims to help fill the gap

in the market for support of purpose-led

startups (both in terms of investment and


Supercharging growth in the

entrepreneurial ecosystem

Enterprise Angels provides founder

support in the following areas – building

networks, education, marketing,

governance, strategy, and compliance.

It recently launched a committee to

specifically focus on the more mature

portfolio companies and how they can

realise returns for founders and early

investors – exits in the form of IPO, trade

sale or post angel funding.

The committee comprises of members

that have experience in such business

activities. Le Lievre states “We aim to

leverage this experience for the benefit

of our investee companies (discussing

strategies, connections and considering

industry trends). The expertise of

our members and partners plays a

pivotal role in supporting the growth

of startups. They are the lifeblood of

Enterprise Angels. Growing businesses

takes more than just capital; expertise

and connections are essential. Active

involvement is how we maximise the

benefits to members and help grow

successful companies.“

If you are starting up a company or

looking to invest in early stage and

values based businesses get in touch.

Visit, come

to one of our events or call 07 571 2520.


07 571 2520



40 | YEARBOOK 2021


Commercial + Residential + Infrastructure


As Architects we have the vision and determination to achieve the ultimate in design. Every

project is treated as uniquely different with a crafted and boutique approach. We are a

grounded, passionate, dedicated and determined Team all having unique abilities and

strengths that complement the practice and design outputs. The buildings and environments

that we create are to enable people and business to thrive. We want to work with you to craft

innovative physical realities; the future of architecture and urban design is your narrative.

We are inspired by getting to know you, your family, your business, your way of life, creating

a brief that tells us who you are. Where our passion lies is with making a connection,

bringing to life what’s important. The completed project is your story. We are interested in

being a conduit for making your vision become reality; this will create design excellence.

Let us develop something that can have a long-standing meaning and leave a legacy. Great

architecture should tell a story.


• Designer Homes

• Commercial Buildings

• Marae Infrastructure

• Papakāinga Housing

• Medical Facilities

• Bulk and Location

• Resource Consents

• Sustainable Design

• Urban Design

• City Revitalisation

• Multimodal Transport

• Intergenerational


• Legacy Projects

Mark Wassung 021 138 3739 | Abigail Wassung 021 0227 8880 |

YEARBOOK 2021 | 41



– The Bay’s hidden treasure


Quayside has been

pioneering investment

in the Bay of Plenty.

Our team of specialists

work together to create

intergenerational return

and economic, environmental and social


regional ratepayers that goes beyond all


In 2021, our dividend back to the

Regional Council was $33 million – this

is proposed to grow to $40 million

in 2022. The graph below shows the

2021 cumulative dividend, helping the

community to the tune of $347.1 million.








In 1991 the Bay of Plenty Regional

Council took a bold step. They

established Quayside Holdings as their

investment arm, with a majority share in

the Port of Tauranga (PoT). However,

Quayside is far more than that today.

Our unique position, structure and

innovative team of experts has allowed

us to become one of New Zealand’s

most successful investment companies,

right here, in your backyard.

In our 30 years of operation, we have

used our commercial focus for the good

of the region and created wealth for

Millions - NZD










Quayside has created a staggering

$600 million worth of value for regional

ratepayers with the inclusion of a $200

million Regional Infrastructure Fund

through the issuance of Perpetual

Preference Shares (PPS) and the initial

payment to Regional Council to acquire

the Port stake.

As a publicly owned entity, we take our

responsibility to the region seriously. We

consider investment opportunities from

all angles – including environmental,

social and governance (ESG) and how it

contributes to a brighter future for the


$347.1 m


1995 2000 2005 2010 2015 2020

Here are some of Quayside’s


• Port of Tauranga growth and

prosperity. Our share value has

grown from $53 million in 1991 to $2.6

billion in 2021. The Port of Tauranga is

the region’s largest economic driver

and the largest container and bulk

export port in the country.

• Diversified investment outside of

the Port worth $400 million, across

private equities, managed securities,

local and regional commercial

development, joint ventures and

innovative investments consistent

with our ESG commitments and

focused on intergenerational

growth. Our diversified portfolio

means Quayside can still provide the

Regional Council with distributions

if the Port should experience a less

than successful year.

42 | YEARBOOK 2021


1991 Quayside established as

commercial investment

arm of the Bay of Plenty

Regional Council,

borrowing $53m to acquire

Port of Tauranga (POTL)

shares from the Council.


• Quayside is a Council Controlled

Organisation under the Bay of Plenty

Regional Council.

• Quayside was established in 1991.

• Quayside’s assets have grown from

$53m in 1991 to $3.1b in 2021.

• Diversified, innovative and

strong portfolio supporting the

region’s economic, social and

environmental wellbeing.

• In 2021, we returned $33m to the

Regional Council to invest into our

community. In 2022, this is projected

to be $40m.

• Without Quayside’s investments,

general rates would have to at least

double for the Regional Council to

serve the community in the same


1998 Regional Council receives

its first dividend ($1.29m)

from Quayside.

2008 Regional Council raises

$200m through a Perpetual

Preference Share issue in

Quayside. These funds are

deployed into assets such

as the University of Waikato

campus in Tauranga.

2013 Quayside’s assets exceed

$1 billion.

2014 Quayside is the founding

shareholder in WNT

Ventures (Tauranga-based

tech incubator).

• Our $40 million partnership with

Huakiwi in 2017 is a success we

are all proud of. Transformation of

underutilised Māori-owned land

into profitable kiwifruit orchards that

provide employment, opportunities

and strong financial return. Our

journey with Te Tumu Paeroa has

only just begun – full ownership of

the orchards is targeted to transfer

back to tangata whenua within a


• Quayside’s successful investment into

Ōpōtiki Packing and Cool Storage

Ltd (OPAC) in 2015 meant OPAC’s

expansion became a sub-regional

success, creating an engaged, vibrant

community partner as the largest

employer in Ōpōtiki and doubling

its capacity within three years. With

Seeka’s acquisition of OPAC in

2021, Quayside has demonstrated

providing a positive financial return

as well as creating broader economic

benefits for the region.

Our focus is long-term and

intergenerational – but what does that

mean for you?

Through our investments we will still be

providing returns and creating wealth for

our community when your grandchildren

and their grandchildren are enjoying all

that the Bay of Plenty has to offer.

Through investment that’s deeper than

profits, we provide a brighter future

for Bay of Plenty. Our best stories

are ahead of us. Stories your future

generations will be part of.

Learn more about Quayside at our


07 579 5925


2016 Quayside becomes the

cornerstone founder

investor in Oriens Capital.

2017 Quayside and Te Tumu

Paeroa create a joint

venture, Huakiwi Services

Ltd, investing in kiwifruit

orchards on local iwi

freehold land.

2020 Quayside assets for the

community exceed $3

billion. Government

funding grant is received

to advance The Business

Park at Rangiuru for the

benefit of the wider


2021 Quayside celebrates 30

years of creating value for

the Bay of Plenty Regional

Council ratepayer.

YEARBOOK 2021 | 43



Committed to professional business sales





OVER 20 years, LINK

can confidently say

there has never been

a market quite like

this. With soaring

buyer demand and record list to sell

time, increased sale prices are being

achieved for good businesses.

The perfect storm has occurred for

businesses that are considering selling;

low interest rates, banks keen to lend,

cashed-up kiwis returning home, house

prices increasing which drive up net

worth and a lack of quality businesses

available to buy.

Having the right team behind you can

mean the difference between selling

your business at a great price and

not selling your business at all. LINK’s

exceptional success rate attests to the

quality of our brokers and our focus

on successful outcomes for all parties.

The team are hand-picked for their

professionalism, business knowledge

and team mentality, which means that

you get the strength of every member of

the team working for you.

LINK Bay of Plenty pride themselves on

the unique way they facilitate hundreds

of successful business sales every year –

it is quite an achievement to consistently

win the International Office of the Year.

Clients engage with the culture that has

fuelled this success. We understand the

importance of confidentiality when it

comes to selling your business. From the

way the business is marketed through

to the signing of the papers, LINK have

proven processes.

LINK have an award-winning appraisal

tool, based on global sales data and

finely tuned algorithms to provide

detailed and accurate business values.

This helps understand a business worth,

and what may be required to prepare

your business for sale.

We offer a free and totally confidential

business market appraisal. Come and

meet us at the office for a no-obligation

coffee and chat.

0800 225 999


44 | YEARBOOK 2021



AND BEING blitzed by

reporting paperwork

every month for a decade

was a strong incentive for

LawVu founder Tim Boyne

to seek a better way for

corporate lawyers to keep track of their

work. That better way is LawVu, a rapidly

expanding business software platform

helping make life easier and more

efficient for hundreds of corporate law

teams around the globe.

The low-profile Tauranga based business

is the offspring of Tim’s frustration having

spent a decade in the legal world,

combined with the SaaS (software as a

service) skills of Sam Kidd who had spent

years in Ireland working in the online

project management space. The two

founded the company in 2015 and have

witnessed a rapid expansion with LawVu

offices now in Ireland, Australia, and

United States.

LawVu is becoming the “go to” software

platform for increasing numbers

of in-house legal teams

around the world when

it comes to putting in a

system to help with the day

to day running of the legal

team and it’s interactions

with the business and

the law firms they engage

with. “What we found was the

in-house legal sector has been

largely unchanged for the past 20 years.

It has missed out on many of the digital

productivity tools other sectors have

benefitted from,” says Tim.

Australia proved to be the company’s

big break, thanks to a contract with

communications giant Telstra using the

software in what is one of the largest

corporate legal teams in the Southern


LawVu’s funding has also been

homegrown, with local investor Craig

Wearne providing initial financing. More

recently LawVu secured $2.5 million of

additional funding through

Australian venture capital

firm AirTree Ventures as

well as US based Shasta

Ventures, NZ based

NZGCP and Icehouse

Ventures. This takes the total

raised to date NZD$6.8m.

Big local clients include Fonterra,

Zespri, PWC and LIC. The pandemic

resulted in the company tripling its

revenue in 2020, and headcount to 70

and an expansion of its Tauranga base.

Tim Boyne is highly optimistic about

LawVu’s future, with prospects of another

capital fund raise later in 2021, and

continuing growing the team out inperson

and remotely. “We intend to stay

right here in Tauranga, and would love

to see a hub of tech firms develop here

over time,” says Tim.

07 808 5600






We welcome you to experience amazing at your new

local Lexus of Tauranga dealership. Enjoy exceptional

hospitality and a personalised buying experience in

our dedicated stand alone showroom.

Sales, Service & Parts

158 Elizabeth Street, Tauranga | 07 577 0880

YEARBOOK 2021 | 45


The future of financial literacy

and commercial property


CEO & Director at PMG


FACING lofty

challenges. We have

a housing market that

has seemingly lost all

common sense, an

ever-growing gap

between the haves and the have-nots,

and financial literacy is lacking for some

people in terms of understanding

what is needed to achieve a financially

balanced and sustainable lifestyle.

Add that to the economic impacts of

Covid-19, low interest rates, tightening

Government residential legislation, and

the urgent matter of global warming,

you could perceive things to be bleak.

It’s times like these that businesses, like

PMG, need to leverage against their

successes, help harness the power of

our communities and make meaningful

differences. That’s certainly our focus for

2021 and beyond.

PMG Charitable Trust

As a responsible and trusted property

funds manager, we believe PMG has a

role to play in helping address financial

literacy gaps in New Zealand. For this

reason, PMG has established the PMG

Charitable Trust. The Trust is specifically

focused on enhancing the financial

literacy of young New Zealanders,

including adults who may not have

otherwise had the opportunity to receive

financial education and support.

The Trust will work with existing, highimpact

providers of financial literacy

programmes, and design bespoke

education programmes for charitable

organisations to use with the support of

the PMG team on delivery.

As a team, PMG is deeply passionate

about making a difference in the lives of

the next generation. But we cannot do it

46 | YEARBOOK 2021

To meet these new requirements, we

are considering everything from rain

harvesting systems to electric vehicle

charging stations and solar panels.

We believe all these steps

are imperative to manage our

portfolio efficiently and reduce our

environmental footprint.

Our goal this year is to be a pioneer

in the space. To do so, PMG has

implemented a building management

system (BMS) in a selected number of

properties, which links to a centralised

platform, enabling us to monitor the

energy being used across electricity,

water, natural gas, waste and recycling.

Consequently, this helps reduce

maintenance, operating costs and

the building’s carbon footprint.

Implementing a BMS system enhances

PMG’s commitment to environmental

sustainability and appeals to the

conscious-minded investor looking for

greener investments.

I believe there is a growing importance

and obligation for companies to

pursue how they can give back to their



alone. We need the help of our friends,

family, clients, tenants, partners, and all

those we work with to make this a reality.

You can help us provide young New

Zealanders with the skills to build a

better financial future for themselves

and their families, and teach them how

to manage money effectively through

New Zealand’s, and the world’s, growing

debt levels and the ‘great wealth

transfer’. Feel free to contact us today to

learn more.

Government requirements, and the

increasing desire for NABERSNZ rated

buildings, which is a voluntary tool to

rate the carbon performance of New

Zealand commercial properties.

We can no longer operate with the

sole aim of making profits if it is at the

expense of the environment and society.

Everything must work in harmony and it

simply makes good business sense.

0800 219 476


Environmental, Social and Governance

When looking to the future of our

business, we must also pay attention to

the foundations of what we trade in –

commercial property assets. Dealing in

land, bricks and mortar means we have

a responsibility to closely monitor the

environmental impact of each building

we own and manage.

PMG is doing its part to drive change

in this space, closely monitoring



YEARBOOK 2021 | 47




Putting the shine into business success



Emerald Business Advisors,

getting feedback

throughout the year on

how their business is

performing is something

of a departure from the usual clientaccountant


So often relegated to a once a year catch

up on the books, Valerie appreciates that

often the accountant-client relationship

can be one-off and transactional.

“So when I set up Emerald I wanted

to establish on-going, constructive

relationships with my clients. I wanted to

ensure they feel comfortable contacting

me any time throughout the financial

year, even if just for a quick bit of advice,”

says Valerie.

With a lifetime’s accounting and business

experience behind her, she established

Emerald early last year, shortly before the

country went into lockdown.

What appeared to be the worst of times

to start a new business soon proved the

best. “People were experiencing a lot

of uncertainty, a new world really for

business, and we were able to provide

assurance, expertise and insights to help

them navigate that tough, stressful time.”

Today that range of advice continues,

with clients able to call on Valerie to

discuss all aspects of business, and tap

into resources including seminars and

workshops on specific areas of business.

Emerald clients can pay monthly

instalments tailored to their businesses’

needs, providing as much or as little ongoing

advice and accounting services as

they may need.

This ensures a “no surprises” approach to

help them budget for financial services.

It also ensures they feel comfortable

contacting Valerie as a valued advisor

when contemplating business decisions

throughout the course of the year.

Valerie’s extensive experience both in

her Russian homeland and for 20 years

here in New Zealand as an accountant

have given her broad insights to a wide

range of businesses, software systems

and industries.

“We are working particularly hard to

help clients build their level of financial

literacy, and understanding cash flow is

so critical now. From there we can work

with them to build real wealth into their

business. It is a real pleasure to be able to

work alongside our clients, seeing them

grow personally, and professionally,

achieving their goals, and often

stretching beyond them.”

07 579 5777


48 | YEARBOOK 2021





Ceramicist Sophie Evans

Photograph by Jess Lowcher

Designed by Lovely Creatures






YEARBOOK 2021 | 49


Bay of Plenty’s largest

full-service real estate agency




the New Zealand

community, Bayleys is

the country’s largest

full-service real estate

agency – standing

as a proud market leader offering

an unmatched portfolio of property

related services and expertise across

residential, commercial and industrial,

and rural property sales, along with

commercial property management


Bayleys in the Bay of Plenty have been

behind the marketing and sale of

thousands of properties in the region

over the decades – encompassing all

sectors of the real estate market.

“Our in-depth knowledge and

experience ensures clients

throughout the Bay of Plenty have

positive experiences in all of their

dealings with Bayleys – which totally

underpins our company mantra

Altogether Better.”

and Whakatane residential teams are

head up by Jon O’Connor, while Linda

Greenslade manages the Mount team.

and orchard properties. Managed

throughout the Bay of Plenty by

Matt Clutterbuck.

Residential property includes first

home buyer and entry-level residences

through to high-end waterfront homes,

from holiday homes to apartment sales,

and from lifestyle blocks through to

subdivision section sales. The Tauranga



Commercial and industrial property

ranges from retail and office space

through to warehousing and

manufacturing plants, and entails not

only sales, but leasing too. Business sales

also sit within this division. Mark Walton

is the commercial manager for the Bay

of Plenty.

Rural property covers dairy, grazing

and sheep and beef farms, forestry,

cropping, horticultural blocks, lifestyle

Jan Cooney oversees the commercial

property management services,

which ranges from lease negotiations,

valuations, and operational consultancy,

through to physical property

management on a day-to-day level.

As they have grown in the region,

Bayleys have ensured their people

concentrate on the fundamentals of

knowledge, commitment, service,

transparency and best practice

50 | YEARBOOK 2021








operations. This delivers the type of

real estate experience that has clients

coming back to Bayleys for decades.

Simon Anderson, the managing director

of Realty Services which operates

Bayleys in the Bay of Plenty, said “our

people share and are united by the real

family values that our founders built

into the business from the beginning.

Relationships matter to us. Service

matters to us. Trust, reliability and the

desire to exceed expectations are the

fundamentals that define us.”

“Our in-depth knowledge and

experience ensures clients throughout

the Bay of Plenty have positive

experiences in all of their dealings with

Bayleys – which totally underpins our

company mantra Altogether Better.”

“The family values instilled by Bayleys’

founder Graham Bayley remain a

driving force in our business culture

to this day. This means our people are

approachable and genuine, and are

fully committed to go the extra mile

to deliver exceptional service to our


Supporting the Community

While Bayleys advocates a highly

successful network of sales and

marketing teams, the company is also

firmly anchored in the local Bay of

Plenty community – with a broad web

of associations and affiliations across

all sectors of the region’s cultural,

education and sporting organisations.


Among the dozens of Bayleys Bay of

Plenty’s community sponsorships are:

• The Bay of Plenty Sports Award

• Bay of Plenty Kids Can

• The Tauranga Arts Festival

• Tauranga Hockey Association

• Pongakawa School

• Greenpark School

• Waipuna Hospice

• Tauranga Golf Club

• Mount Primary School

• Midlands Hockey

• Kaimai School

• Bay of Plenty Garden and Art Festival

• Merivale School

• Bay of Plenty Steamers

Heath Young, Realty Services CEO,

said it was important for the agency

to be involved in and supporting the

community – a reflection of the culture

and values of the Bayleys brand.

“We love to see our company associated

with so many wonderful groups within

the community and really enjoy giving

back. Building strong communities

comes from social conscience and this is

something we choose to do.”




• Commercial, industrial, and retail

property sales

• Investment property sales

• Office, industrial and retail leasing

• Project and development sales

and marketing

• Land sales

• Syndicated property sales and


• Business sales

• Tourism, leisure and hospitality


• Capital markets

• Iwi services


• Residential property sales

• Apartment sales

• Waterfront property sales

• Lifestyle property sales

• Project and development sales

and marketing

• Residential property


• Residential letting


• Rural, lifestyle and farm property


• Rural property leasing

• Viticulture and horticulture

property sales

• Sector specific marketing and


Property Services

• Facilities management

• Consultancy services

• Project management

• Valuations and advisory

• Property and asset management

• Corporate services

• Focused leasing services

• Funds management

• Lending services

YEARBOOK 2021 | 51


– Engineering a better




LONGEVITY IS a product

of its ability to evolve

with our clients and

solve their challenges.

From changes in

the shipping industry through to

pandemic’s, one thing has driven that

evolution-our passion for providing

engineering solutions to our clients.

From providing talented tradespeople

across all disciplines to producing

high quality production manufacturing

through to the development of OEM

port handling equipment, based

around environmental and sustainability

challenges, for domestic and export

markets, Page Macrae has a diversity

that is based on collective experience

and expertise.

Like any legacy business, we have

seen many changes. It was with great

sadness that we saw the loss of our

matriarch, Elvira Macrae, at 95 earlier

this year.

That being said, throughout these

moments we are secure in the

knowledge that this legacy is secure

and we all bear a sense of responsibility

to continue to grow a business that

has provided security and an outlet for



engineering passion to many staff and

families since 1955.

It’s with that foresight that we saw the

appointment of an independent board

in recent years and the appointment

our new CEO, Dave Body.

Page Macrae’s passion to grow the next

generation of engineering talent has

seen our apprenticeship scheme shine

through as a leading light in industry


It is extremely satisfying to now see

strong ethnic and gender diversity

amongst our apprentices and the solid

values and ethics the next generation of

our legacy displays.

It is also heartening to now see our

apprentice alumni in positions of

responsibility around the world.

It was with great satisfaction and pride

that we welcomed Luka Craig back to

our family completing the journey from

apprentice, tradesman, project manager

for Exxon Mobil to Page Macrae Port

Equipment project manager, truly an

example of paying it forward.

In the words of our inspirational leader,

Ian Macrae – ‘the only constant is

change’. A challenge laid down to us all

and a challenge accepted.

07 575 5079


52 | YEARBOOK 2021

NZ Body Corporate deliver competent and professional

administrative services to ensure the smooth running of your

body corporate. As unbiased professionals you can rely on us

to always act in the best interest of your body corporate.

Coordinating, chairing, and minuting body corporate

meetings is a mammoth task for any one individual, our team

will take care of this for you – ensuring there is a quorum and

facilitating an effective and efficient meeting.

NZBC managing director Tony Brindle has 30 years of

experience in property management rights, both as an owner

and consultant. He is arguably one of New Zealand’s most

experienced and qualified body corporate administrators and


NZ Body Corporate can leverage the economies, knowledge,

and network of a larger organisation. As our client this

means that you can access better contractor terms of trade,

more efficient administration, access to NZ Body Corporate

dedicated building/facilities management division and more

responsive support that comes from a larger team.









Ph 07 281 1377 | Email |

Specialists in

Commercial, Industrial,

Office and Residential

Building Washing

Grime Off Now can offer you

a tailored programme for the

maintainence and presentation

of your building to ensure your

business is presented in

the best possible way.

07 281 1377

We can provide you with a customised

programme, our services include:


Building Washing Bug and Pest

(Commercial/Industrial/ Control Management



Roof Washing

Fogging – Sanitising

Gutter Cleaning

Hot Water Washes – Car

Window Washing

Parks, Pavements and

Moss, Mould, Lichen, Driveways

Grime, Oil and Stain High Level – Atrium



Call us today for a quote

‘Improving Your place in the world’

Contact Roger on 0274 994 237

to see what we can do for you.



YEARBOOK 2021 | 53

Datacom and the Bay






The right solutions to

help you navigate,

wherever you are on

your journey.

With a breadth of offerings and depth

of expertise, there isn’t a safer pair of

hands to help navigate the future of your


Datacom is Australasia’s largest homegrown

tech company. In June of 2019,

we opened our Tauranga offices,

cementing our commitment to develop

and foster the abundant talent and

opportunities that exist in the Bay of


Datacom is led in the Bay of Plenty by

Steve Swallow. “We have this wonderful

and unique advantage in Tauranga and

the wider Bay” says Steve.

“We have a great lifestyle combined with

a thriving business community and new

career pathways. We’re proud to be part

of the business community proving to

our young talent that you can stay in the

Bay and build a fulfilling and impactful


What does Datacom do?

We work with a full range of clients, from

small start-ups through to government

agencies and multinational corporations,

to explore and extract the hidden value

in their systems.

With our team of dedicated

professionals, we work with leading

partners to deliver the solutions that are

right for our customers – that solve their

issues and enhances their businesses.

We design, build and run IT systems

and processes across operations,

cybersecurity, cloud, digital platforms,

payroll and enterprise applications.

We deliver customer care services and

operate mission-critical infrastructure

with best-in-class data centre facilities

– Datacom delivers on the promise:

practical imagination.

07 834 1666


54 | YEARBOOK 2021


expand digital printing capabilities


LEADING commercial

printer recently

purchased the Iridesse

Production Press,

supplied through

Fujifilm Business

Innovation New Zealand.

Peter Lloyd, general manager at Kale

Print says, “In line with our values of

being innovative and providing best in

class print production for our clients, the

Iridesse production press is a perfect fit.

“The installation went like clockwork and

we were up and running live work on

day three of install. Jeremy from Fujifilm

Business Innovation was there on hand

to help with training of our production,

studio, and sales teams throughout the


These new innovation features the

Iridesse offers, means we can now

provide our Bay of Plenty clients

with a wider range of eye catching

embellishments. Perfect for smaller run

digital printing and packaging and at

a fraction of the cost of conventional

methods of manufacturing.

The Iridesse offers six colour stations

meaning it can output multiple special

colours in one pass such as white, gold,

silver, and clear varnish. It can also

overlay or underlay specialty metallic and

neon colours, while maintaining high

productivity, high quality, and paper


“The Iridesse also allows us to print onto

thicker substrates than before, making

it ideal for smaller run packaging and

business cards.”

Other features include the 1200mm

single sided and 729mm double sided

printing for presentation folders or multi

panel brochures and landscape PUR


For our creative clients and agencies we

can offer a predefined metallic colour

palette that can be downloaded to

Adobe creative suite allowing easy and

fast use of the Iridesse colours and the

ability to enhance photographic images

with more vibrant colour than traditional

CMYK printing.

Peter says, “Investing in new technology

helps drive Kale Print’s success as a

market leader in the print industry. It

enables us to change up our offering

significantly and we now cover a

comprehensive range of print products

and services such as sheet fed printing,

design, signage, window and vehicle

graphics, point of sale, merchandise,

labels, and packaging.

“The wider range of embellishments

and expanded range of specialty

and premium stocks that the Iridesse

delivers will enable our team to better

demonstrate how our clients can

improve their marketing collateral.”

Kale Print, is a New Zealand owned and

family run business, employing a team of






40 highly skilled staff. Peter says, “Our

team members share a passion for what

they do in bringing their individual skill

sets to their work. They make the most of

the technology we have.

“We have some of the most

knowledgeable and passionate people

in the industry. At every stage of the

production process, we look to add

value through innovation. The Iridesse

fits perfectly with this concept. For all of

us at Kale Print, it is an exciting time to be

in the print industry.”

0800 252 537


YEARBOOK 2021 | 55

It’s about being

It’s future-ready

about being


We’re proudly supporing New Zealand farmers

and growers to farm productively, sustainably. | 0800 222 090

56 | YEARBOOK 2021


Creating the Best

Soil and Feed on Earth

Leading the way in…

Ballance with Nature

We’re here to help productive and

sustainable farming and growing

today and into the future – we take

a long-term view.

Farming and growing is vital to

New Zealand, it is the backbone

of our economy. We know we

can do more to raise the bar, and

its farmers and growers who are

leading the way with new and

innovative ideas and sustainable

practises. Our farming and

growing community is constantly

adapting and evolving, to ensure

we continue to thrive in the years

ahead. And, at Ballance, we see the

potential to make a real difference

to the future of New Zealand’s food

and fibre.

Which is why we are proud to

introduce Ballance with Nature.

Ballance with Nature is our

commitment to enabling farmers

and growers to farm productively

and sustainably. We’re supporting

them every step of the way, with

the right products, tools and expert

advice, so they can stay productive,



Soil Health

Everything we grow and eat

depends on healthy soil – our

whenua or land. So we’re here to

help farmers and growers optimise

their soil, with testing tools and

expert advice. That means looking

after the physical, chemical and

biological health of soil, and locking

in carbon – which is a win-win for

soil vitality.

Nutrient Efficiency

Nutrients are fundamental for

productive farming and growing.

We’ve got the science and tools to

help use nutrients with confidence

– with the right product, at the right

time, in the right place, at the right


Cleaner Air

We all have a part to play in

protecting air quality, and Ballance

products like PastureSure and

SustaiN can help reduce gaseous

emissions lost to volatilisation.

Healthy Water

Protecting our waterways is

important, and we’ve invested

in developing breakthrough

innovative products like SurePhos.

It gives farmers and growers

the pasture gains they’re after,

while reducing phosphate loss

by up to 75 percent, compared to


Native Biodiversity

This is all about helping preserve

native flora and fauna within

their natural environment on the

appropriate type of land. Our Farm

Sustainability Services team

can help farmers and growers

understand the environmental

risks and opportunities on the


Resource Utilisation

Ballance is an integral part

of New Zealand’s food story,

enabling the production of topquality

meat, dairy, fruit and

vegetables and as such we are very

mindful of our natural resources.

One of the many ways we help the

primary sector have a lighter touch

on our landscape is with tools like

MitAgator, proving the confidence

that we’re using natural resources

in a way that minimises impact on

the wider environment.

Animal Care

Just as we have a deep connection

to caring for our environment,

we also care deeply for animals.

Talk to our team about our range

of micronutrients for optimal

plant and animal health. Our

team of ruminant experts from

SealesWinslow support our

customers to ensure their animals

are happy, healthy, and productive.

YEARBOOK 2021 | 57



EDGE OF Rotorua’s


Forest is one of

Rotorua’s largest

employers, going

about the business

of developing some of New Zealand’s

most innovative technologies for

the forestry, wood products and

biomaterials industries.

Once tucked out of sight, Scion now

welcomes the public onto the campus

following the opening of its showcase

building Te Whare Nui o Tuteata.

As one of seven Crown research

institutes, Scion’s job is to drive

innovation and growth from the forestry,

wood products and biomaterials sectors

to build economic value and contribute

environmental and social benefits for

New Zealand.

We sit on the world stage when it comes

to scientific endeavour says Scion CEO

Dr Julian Elder. “Through our innovation

hub we aim to excite and educate

people about the possibilities for the

future from forests and wood, and we

want to show how Scion is creating

solutions to some of the world’s big


Planted forests are an important

worldwide resource that can provide

solutions to many global problems such

as rising greenhouse gas emissions,

access to clean water, unsustainable

land use and dependence on finite

fossil fuels. Forestry is recognised

globally as a key part of a low-carbon,

biobased economy. A bioeconomy

uses renewable resources like forests in

the manufacture of new products and

energy, and when the waste from one

process becomes the input into another

process, a cycle is created.

Scion’s strategic goal is quite clear –

transitioning New Zealand to a circular

bioeconomy. The institute works closely

with industry, government and Māori

on research programmes that lead to

this goal. Among exciting examples that

Scion is leading are bark biorefinery

technologies that can convert millions of

tonnes of bark into high value materials

and products; a national roadmap for the

future of bioplastics; a biofuels roadmap

for New Zealand; and biobased additive

manufacturing to create waste-free,

environmentally-friendly materials and

products such as medical devices.

Such biotechnologies developed at

Scion are part of the growing global

bioeconomy and are an exciting

prospect for the New Zealand forest


“We are championing transformation

along the entire forestry value chain,”

says Dr Elder. “Forestry offers huge

potential for New Zealand, nationally and

regionally. In my opinion, the potential

is larger than what was offered when

refrigerated shipping began nearly

140 years ago. The impact of that was

tremendous and led to our trade in

frozen meat and dairy products.”

Scion has been an integral part of the

Rotorua community for over 100 years,

starting out as a forest nursery servicing a

government afforestation programme in

the late 1800s.

To find more about Scion and the work

it does go to or

the innovation building – open daily to

the public.




58 | YEARBOOK 2021

Helping local businesses thrive



EMA Chief Executive


is a post-Covid lock

down world, we know

that businesses face

ongoing challenges. And

while there are a couple

of ropes up the cliff to

help you get back on top, we also know

there is a lot coming that is not going to

make that easy.

Many of you reliant on trade with

Australia would have been relieved to

see the trans-Tasman and the Pacific

Islands bubbles opening, not just for

your staff personally and professionally

but your customers too.

Unfortunately, this does not address

the skilled migrant worker issue that

the Bay of Plenty experiences, and skills

shortages remain a significant problem

for businesses big and small.

While immigration policy is developing,

we think it is high time for a much bigger

piece of work – a population strategy. It

is critical to many parts of the economy

and deciding how big we want our

country to be. Where our population

is concentrated drives infrastructure,

housing and health policy. That is what

will prompt deeper thought about what

skills we want in our population and

determine our skills mix for migrants and

consequently our education system.

Training, education, skills, and

immigration are a critical policy mix as

we have a rapidly ageing workforce (in

the top three ageing populations in the

world), which with our declining birth

rate means we are well below what

is required to replenish our working


Along with the big picture issues like

this, there are a huge number of other

policy and legislative changes facing

businesses now and in the coming year.

Coupled with this, the minimum wage

rise to $20 an hour in April 2021 is the

third in a series of increases that have

seen the minimum wage rise more

than 25 per cent in the past three years.

But is raising wages what drives the

productivity which enables businesses in

the Bay of Plenty to grow?

“While immigration policy is

developing, we think it is high time

for a much bigger piece of work – a

population strategy.”


It is also only one piece of businessfocused

legislation or policy that is on

the Government’s agenda, and that is

it in a nutshell really. It is the cumulative

effect of this and the other policy and

legislative changes from five extra days

sick leave to Fair Pay Agreements.

While along with the rest of the

BusinessNZ Network we are talking

to Government about these issues

regularly, providing your feedback and

helping shape their response, businesses

simply need a bit of a breather.

You have shown such resilience, but

everyone needs a helping hand and

at a practical level we are here to

support you with expert on-tap advice,

advocacy, events, business services and

learning, so that together we can help

you succeed. The EMA has been doing

just that for 135 years and are here to

support you.

ADVICELINE 0800 300 362


YEARBOOK 2021 | 59


Global but local in every way


PURPOSE IS to fuel

the prosperity of New

Zealand, for all New

Zealanders. It’s why

we’re passionate about

helping New Zealand’s

businesses succeed, the public sector

to achieve more, and our communities

to grow.

KPMG Tauranga’s clients are diverse

and span the Bay of Plenty region. We

work with our clients to understand their

business aspirations and we combine a

multi-disciplinary approach with deep,

practical industry knowledge to help our

clients tackle challenges and embrace

opportunities as they arise.

In addition to working with our clients

– helping them to prosper, we work

directly in the communities where our

clients operate, their staff and our staff

live, and aim to help our local community


In particular, the Tauranga team have

built a deep relationship lasting over

eight years with Merivale school. Over

the years, we have helped raise funds for

a new school van, helped with breakfast

clubs, school camps, marshalled sports

days and other events that parents and

whānau aren’t always able to help with.

KPMG Citizenship Partner for Tauranga,

Mark Thomas says that the over 80 strong

Tauranga staff have taken the school

to heart. “Our people are committed

to helping the school and students

succeed. They are good mentors and

role models and are eager to spend

their time with the students.”

We don’t always fly solo with our

endeavours though, says Mark. “We’re

happy to rally both clients and the other

tenants at our 247 Cameron Road office

location, who are always willing to

help where they can. They know how

important the school is to KPMG and

they have no problem supporting our

efforts when asked.”



One such event took place recently, with

a call-out from the school to help with a

sustainable gardening project. KPMG

led the charge and mucked-in with other

local businesses to build a garden and

orchard that students can use to learn

how grow their own kai. The result saw 20

trees planted and four veggie gardens

developed for the school. A tunnel house

which will allow the kids to raise their

own seedlings and learn about plant life

cycles, will also soon be installed which

will bring the project all together.

Making business dreams a reality - let our

business specialists help you fly!

Advisory | Audit | Tax

60 | YEARBOOK 2021

Furthermore, the KPMG Tauranga office

recently partnered up with the Acorn

Foundation to start a Workplace Giving

programme. The programme donates

funds to charitable organisations that

align with KPMG’s corporate citizenship

focus of lifelong learning for youth.

Te Aranui Youth Trust and Blue Light

Western Bay were the first recipients of

the Workplace Giving programme.

The benefit is that over time we can

help make a real difference to our

community and the youth involved in

these initiatives, which, in the longer

term, supports our purpose of fuelling

New Zealand’s prosperity.

We’re proud to be New Zealandowned

– while also providing our clients

and communities with access to the

impressive depth of resources within

KPMG’s global network.

“Although a global firm, KPMG traces its

roots in New Zealand back to the 1840s.

We are locals supporting locals with the

ability to call upon over 1,200 KPMG

whanau across the country, as well as

expertise from other global firms as

needed,” says Mark.

Our New Zealand firm continues

to evolve, and we have a diverse

population in terms of ethnicity, culture,

gender, sexual orientation, disability,

and age. Our people range from school

leavers and graduates to highly skilled

professionals and experts. Each of us

brings a different perspective and a

different story.

We believe that diversity brings many

differences in values and lifestyles, so it

is important that everyone is supported

to maintain their cultural identities

and traditions, and are provided with





opportunities for cultural expression, in

all its forms.

While we come from different

backgrounds, our people are guided

by our Firm values that bring us together

and underpin everything we do. KPMG

New Zealand is committed to our clients,

communities and our people. Fuelling

New Zealand’s prosperity is at the core of

everything we do.

07 578 5179


YEARBOOK 2021 | 61

Bay of Plenty Business News YearBook 2020.indd 1

2/06/2020 9:16:58 AM

Promote your business in

the region’s most celebrated

business publication











78 | YEAR BOOK 2021

YEAR BOOK 2020 | 1

Dont miss out on the 2022 edition


62 | YEARBOOK 2021



Fixing it before it breaks


YEARS Nick Kerr has

been working with

a nationwide credit

control agency, but

has now gone out on

his own.

“When you are working for a debt

collection company that makes the

majority of revenue from debt collection,

and at the same time consulting with

clients on how to avoid having bad

debts through systems and processes

in order to improve cashflow and safe

growth, it kind of feels like you are

selling both the cigarettes and the

chemotherapy drugs,” says Nick.

“You either have to let down the

company by not getting clients to load

debts that don’t happen or let down the

client when the debts are irretrievable.

So I thought, why don’t we just solely

focus on prevention rather than

collection? Then everyone wins.“

Through his work Nick has been on

the front line on over 1400 face to

face encounters with debtors and

interviewed over 9000 individual

business owners. Nick has become a

renowned expert on debtor behavior

and how businesses can develop

systems that are effective against

even the most hardened and skillful

professional debtors. Consulting to many

of the country’s leading industry and

trade groups as well as being a guest

speaker at Trade Conferences both in

New Zealand and Australia.

“The experience that I have had working

with nearly every industry in the country,

coupled with the in depth research

that I have done on the particular credit

challenges of these industries, gives

me a unique ability to be able to come

up with strategies and tools to protect

and allow for the same growth of these

clients. I say to my clients that it is better

to avoid a pit than to have to buy a

ladder to escape it!”

Through his work with his companies,

International Private Investigations and

NZ Repossession Services, that he runs

with his business partner Karl, Nick has

seen the same creditor behavior create

issues time and time again that must

be resolved through expensive and

arduous work to undo situations that

could have easily been avoided.

NJK Advisory is a boutique advisory

service focused on preventing damage

to business caused by debts and noncompliance

issues with government




regulations such as the new Privacy Act


Through its privacy division called Cover

your Privates, NJK Advisory can provide

fully compliant and best practice privacy

management systems as well as best

practice business advisory services in

the credit management arena. NJK

Advisory can do a full audit of your credit

management and privacy systems and


advise what needs to be changed to

meet best practice levels .



If you would like a no obligation

introductory meeting to discuss please

contact Nick on 027 713 2128 or Nick@

027 713 2128


YEARBOOK 2021 | 63

There’s a lot happening in the


BY KARL GRADON, GM of Strategy

and IAN MORTON, GM Operations,

at Toi EDA



THE Eastern

Bay of Plenty

they often

think about

the best

sunshine hours in the country shining

down on the official “Best Beach in New

Zealand”, Ōhope Beach.

However, as the local residents know,

there is so much more to the region

than beaches alone. Spanning from

the Northern tip of the stunning East

Cape beaches, to Te Urewera’s rich

native bush, to Kawerau’s deep rooted

technology and heavy engineering

knowledge, the Eastern Bay is a region

grounded in cultural history and a

booming economy.

With approximately $240 million being

invested into catalytic infrastructure by

the Provincial Growth Fund, alongside

similar values being invested through

their project partners, the EBOP is poised

for significant growth.

Post-Covid New Zealand has woken up

to the fact that the Eastern Bay is one

of the best places to live, invest and

study. Many people are returning home

and finding an abundance of skilled

work available that still allows them a

wonderful and affordable lifestyle. In

short – New Zealand’s best kept secret is

now longer a secret.

What’s causing the buzz in the Eastern


The significant catalytic investments, in

partnerships with public and private

entities, largely fall into four key areas:

1. Aquaculture off Ōpōtiki;

2. High value horticulture to move Maori

land up the value chain;

3. Kawerau’s Industrial Development and

inland port;

4. Whakatāne’s Tourism and Marine


The funding approved for these projects

has been amongst the highest in the

country with the objective of creating

up to 4000 jobs. With a population of

only 50,000 people this is creating job

opportunities for locals and those that

want to move to the region.

Ōpōtiki is the future of New Zealand

aquaculture, with both Whakatōhea

and Te Whānau-ā-Apanui iwi investing

into this area, taking advantage of their

significant marine resources.

Mussel farms, established by

Whakatōhea Mussels, are to land in the

new Ōpōtiki Harbour and be locally

processed in the brand-new mussel

factory to preserve freshness and


quality. The export markets will soon

be receiving these delicious locally

processed mussels that have proven to

be of the highest quality.

As you drive through the Eastern Bay

you will notice significant developments

in horticulture. With kiwifruit orchardists

looking for improved quality and earlier

harvests there has been a push towards

the Eastern end of the Ōpōtiki District

and onto the Rangitaiki plains, where

even large dairy farms have transitioned

to horticulture – mainly into kiwifruit and

blue berries.

With much of the Eastern Bay land

still remaining in Maori ownership,the

investments are important for creating

generational wealth in a sustainable

way, as well as creating jobs for locals in

remote areas.

64 | YEARBOOK 2021

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YEARBOOK 2021 | 65



delivering strategic rewards



right remuneration

is paid in the right

way to the right

employees? How

do you choose the

right remuneration system for your


If you are not sure about the answers–

you are not alone. They are not easy

questions. And, they present a challenge

for both business owners and HR


What are the factors that underpin

remuneration systems? We advise

that it includes understanding your

organisation’s strategy, the market

in which you operate, and how you

will attract and retain key staff. It is

also important to determine how

performance is measured and rewarded.

Strategic Pay is New Zealand’s largest

source of remuneration knowledge.

Businesses rely on us to provide

unmatched advice, innovation and



information in strategic reward and

performance development. We report

across every sector, most industries and

at every level. We are experienced and

knowledgeable in interpreting and using

“The service provided is excellent. The information provided

is reliable. We value the relationship we have with our local

consultant and their responsiveness to requests for support.

Their fee structure is affordable. – Rotorua Lakes Council

data and have a depth of understanding

of stakeholder expectations. However,

our core strength is that we tailor

solutions to suit your organisation.

With the broadest, most comprehensive

remuneration data services available,

and an approachable, responsive team

of experts across the country, no other

specialist is as well-resourced or ready to

help clients achieve their business goals.

We have the great pleasure of

announcing the appointment of Cathy

Hendry as the new managing director

at Strategic Pay. We are also delighted

to welcome an additional locally-based

consultant Dayna Mears who will be able

to maintain strong relationships with our

valuable clients from a wide range of

industries, as well as continue to have

strong ties to Iwi organisations. Being

based locally is central to how we do

business in the Bay of Plenty, in terms

of both local knowledge and being

accessible to our local clients.

Time and again, our clients choose

Strategic Pay not just for our data, but

for our specialist and tailored consulting

advice and the strong relationships we

develop with our clients. It is the depth

and breadth of both our database and

consulting knowledge that sets us apart.

07 834 6581


66 | YEARBOOK 2021

YEARBOOK 2021 | 67

68 | YEARBOOK 2021

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