Business Action | Midsummer 2021

usiness

ACTION

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devon

growth

innovation

news & views

business-action.co.uk | Midsummer 2021 | @businessactionm

CONTENTS WELCOME

business

ACTION

SUPPORT. LOCAL. WINNERS.

Let’s celebrate!Thisissuewe

announcethewinnersofour

BusinessActionNorthDevon

BusinessAwards2021.

It’shardtobelievethatsix

monthshavepassedsincewe

openedforentries.Somuch

hashappenedinthattimeand

muchofitverydifferentto

whatweareusedto.

Wearedelightedwiththe

responsetotheawards–with

103entries–andlookforward

tomeetingallthisyear’sandlast

year’swinnerswhenwecan

finallyholdanevent.

Wewillbeholdingthe

awardsagainin2022.Fingers

crossedthatwecandoitthe

waywealwaysplannedwitha

ADVERTISING

Alan Williams

Advertising, Distribution &

Publisher

t: 07970 671192

e: alan@business-action.co.uk

liveeventatwhichweannounce

allthewinnersface-to-face.

Thirdtimelucky?

Winnersonpages15to25.

EDITORIAL

Robert Zarywacz

Editor, Designer & Publisher

t: 07971 176044

e: robertz@business-action.co.uk

@robertz

Bbxpo returns

Wearestickingournecksout

toannouncethereturnof

NorthDevon’sbiggest

business-to-business

exhibition,BBxpo,onThursday

28OctoberinBideford.

We’replanningourthird

event,havingtomiss2020,

awarethat,shouldrestrictions

require,wemightneedto

cancel.It’sariskwe’reprepared

totakebecausewecannotput

lifeonholdforeveranditis

vitalthatlifereturnstonormal

assoonaspossible.

Eventdetailsonpage13.

Local business news

Onceagain,we’rethrilledbyall

yourlocalbusinessstories

aboutyourachievements.

Inourview,everybusiness

isawinner.

Web site | business-action.co.uk

Online version | business-action.uk

Vol 3 Issue 3 – Midsummer 2021 – distribution 2,000

Welcome................................................................................................................. ii

Holsworthy lawyer is practitioner of the year........................................ 1

Care home wins Devon award....................................................................... 1

Packaging firm creates charity window display................................... 1

New accountancy practice attracting small businesses.................. 2

Combe Martin: Village bakery puts bread on the table..................... 2

Diamond cut to make wheels shine............................................................ 3

Offsetting carbon with trees.......................................................................... 3

New stylist at Northam hair salon............................................................... 4

Sportswear firm extends deal....................................................................... 4

Business directory – find products and services................................ 5

Ilfracombe: Wholefoods store keeps customers happy.................... 6

Sharing love of Exmoor................................................................................... 6

Ilfracombe: Gallery plants seeds of success......................................... 7

Advertise in Business Action........................................................................ 7

Ilfracombe: Craft shop ships worldwide.................................................. 8

Barnstaple: Councillor opens new restaurant....................................... 8

Builder’s merchant’s multiple initiatives.................................................. 9

Lynton: It’s all about dough........................................................................... 10

Lynton: Providing the best welcome for dogs....................................... 10

Direct mail goes digital.................................................................................... 11

Business Activists: Your business questions answered ................ 12

BBxpo 2021: Biggest business exhibition returns.............................. 13

Community manager joins new enterprise centre............................... 14

Facilities company wins new maintenance contract.......................... 14

Business Action Awards 2021...................................................................... 15

Business Action Awards 2021: Judges.................................................... 16

Business Action Awards 2021: Business of the Year........................ 17

Business Action Awards 2021: Winners.................................................. 19

© Need it Find it 2021. All information in this magazine is published in good faith.

Any views expressed are not necessarily those of the publisher, Need it Find it.

Readers are strongly recommended to seek advice from an appropriate professional

before taking any action on any topic discussed in the magazine and to check full

terms and conditions of any products or services promoted in advertisements.

ii

business action | Midsummer 2021 | business-action.co.uk

Holsworthy lawyer is

practitioner of the year

Holsworthy property lawyer

LauraVanstoneofCoodes

Solicitorsrecentlywonthe

YoungPractitioneroftheYear

2021attheBritish

ConveyancingAwards.

CoodesSolicitorswasalso

awardedHighlyCommended

forTechnologyTeamofthe

Yearatthenationalonline

awardsevent.

SponsoredbyGroundsure,

theYoungPractitionerofthe

Yearawardrecognisesan

exceptionalindividualunder

30yearsoldwhohasshowna

highlevelofinvolvementand

developmentwithinthesector

orareaofpractice.

LaurajoinedCoodesasaPA

in2018andqualifiedasa

licensedconveyancerin

December2020.Basedinthe

firm’sHolsworthyoffice,she

wasrecentlyappointedheadof

NewBuild,leadingtheteam

thatspecialisesinadvising

buyersofnewbuildproperties.

Packaging firm creates charity window display

Shoppers at Affinity Devon

in Bideford can now donate to

North Devon charity

Chemohero using a

contactless card donation

station. The shopping centre

has loaned an empty retail

unit to the charity and, while

it won’t be opening the store,

it is using the window display.

Barnstaple box maker Atlas

Packaging has created an eyecatching

design incorporating

LauragrewupinNorth

Devonandnowliveswithher

husbandonthefamilydairy

farmnearBideford.

Celebratingherwin,shesays:

“Therewasaverystrong

shortlistsoitisbrillianttowin

thisnationalaward.

“ThethingIenjoymost

aboutmyjobissupportingfirst

timebuyerstogetontothe

propertyladder.”

Partnerandheadof

ResidentialPropertyMaria

Richardadds:“Wearealso

delightedtohavebeenhighly

commendedforTechnology

TeamoftheYear.This

achievementreflectsthe

significantchangeswehave

madetoensurewecontinueto

offerthehighestlevelofservice

duringthepandemic.”

Establishedin1747,Coodes

haseightofficesacrossDevon

andCornwall.

■ Details01409253425or

coodes.co.uk

Young Practitioner of the Year: Laura Vanstone of Coodes Solicitors

NEWS

Trust, respect, dependency: (from left) Jo Burke, registered manager at

Northam Lodge, chats with one of the lodge's residents

Care home wins Devon award

Northam Lodge,partofThe

NorthamCareTrust,haswon

theCareHomeCovidHeroes

AwardforDevon,recently

awardedbytheSouthWest

CareHomesNetworkand

SouthWestAcademicHealth

ScienceNetwork.

Theawardrecognisesthe

careandattentionthelodge’s

130staffhavegiventoits25

residentswhohaveprofound

andmultiplelearningand

physicaldisabilitiesand

complexhealthneeds.

Staffworkedtirelesslyto

implementCovidprotocolsfor

infectioncontroland

introducetechnologyto

improvecommunicationfor

familiesthroughoutthe

pandemic,usingEyeGaze

iPadsandZoomcallsforsocial

interaction.Theyhavealso

developednewactivitieswith

music,lightingandasensory

gardenaswellasaminiature

ponytherapyproject.

JoBurkehasworkedforthe

trustfor30years,startingasa

careworkerandqualifyingas

RegisteredManageratthe

lodgefiveyearsago.

DrLenLofts,chief

executiveofTheNortham

CareTrust,says:“Thetrustisa

wellrunandexpanding

businessandcharityandwe

havegraspedopportunities

duringCovidanddealtwith

thechallenges,butwehavea

setofvaluesandbehaviours

thatformapolicywhichin

turnleadstoorganisational

excellenceforthepeoplewe

support,staff,familiesand

otherstakeholders.”

■ Visitnorthamcaretrust.co.uk

a bespoke holder for a

contactless card reader so that

shoppers can tap their bank

card against the window to

make a donation.

The display also features a

giant-sized version of a

Chemohero box with an

information board about the

charity, large cardboard

versions of the gifts and

hanging displays.

■ Details chemohero.org

@businessactionm | Midsummer 2021 | business action 1

A passion for numbersand

strongachievementsinMaths

atschoolhaveledChrisJohn

tostartanewBarnstaple

accountancyandbookkeeping

service,CMJBookkeeping.

ChrishaslivedinNorth

Devonformorethan25years

andpreviouslyworkedfor

retailandotherbusinesses.

“Ihadalwayswantedto

startmyownbusinessand

afterstudyingAATLevel2

and3atPetroc,Idecidedto

taketheplungeandbeginmy

ownbookkeepingbusiness,”

saysChris.

Small business clients

LaunchedinJanuary2021,

CMJBookkeepingissteadily

acquiringclientsandcurrently

supportsbusinessesacrossa

rangeofsectors,including

cleaning,construction,

independenthighstreetretail,

furniturerestoration,

plumbing,hairdressingand

evena‘YouTuber’.

“I’vebeentradingfor

nearlysixmonthsnowand

NEWS

New accountancy practice

attracting small businesses

thingshavepickedupreally

wellalready.Thisismainly

fromwordofmouth,butalso

frommywebsiteandadverts

onFacebook.”

ChriscompletedAATLevel

2in2019withdistinctionand

iscurrentlynearingtheendof

hisstudiesforAATLevel3at

Petroc,havingalready

completedandpassedAdvance

Bookkeeping,FinalAccounts

PreparationandCostings.

Heisfullyinsured,

supervisedunderMoney

LaunderingLegislationby

HMRC,andregisteredasan

AgentwithHMRC.

Accounting services

CMJBookkeeping’sservices

includegeneralbookkeeping,

selfassessmenttaxreturns,

payrollandVATreturns.

Theseservicesareaimedatthe

area’ssoletraders,individuals,

SMEs,partnershipsandsmall

businesses,enablingowners

andmanagerstosavevaluable

timewhichtheycanfocuson

theirbusiness,confidentthat

theiraccountancyneedsarein

safehands.

Making Tax Digital

ChrisusesQuickBookscloud

accountingsoftware,whichhe

canoffertoclientsata

discountedrate.Asacertified

ProAdvisor,hesupports

clientsmakingthetransition

toMakingTaxDigital.

Chrisofferspotentialclients

afreeinitialconsultationto

assesstheiraccountancyneeds.


cmjbookkeeping.co.uk

Village bakery puts bread on the table

Bakershavebeenproviding

communitieswithbreadsince

thetimeoftheancientGreeks

andstillthereisnothinglike

goingintoasmallbakeryto

buyfreshlybakedbread,buns

andcakes.

CharmianChuggreopened

CombeMartin’sbakerytwo

yearsagoandhasdevelopeda

loyalclienteleforherselection

ofbreads,whichincludewhite,

wholemeal,granaryand

multiseed.Shealsobakesspelt

breadtoorder.Doughnuts,

currantbuns,gingerbreadmen,

shortbread,browniesandother

bunsandcakesarealsobaked

onthepremises.

Breakfasts and teas

Runninganindependent

bakeryisachallenge,with

strongcompetitionfrom

supermarkets,andCharmian

alwayslooksformorewaysto

servethecommunity.Onewas

torevamptheshopandinstall

seatingsothatshecouldalso

servebreakfasts,toasted

sandwiches,paninisandtea

andcoffeetocustomersonthe

premises.Herson,Liam

Many villages are poorer for having no shops, but Combe Martin is

lucky to have a selection of quality food stores. When delivering

Business Action, editor Robert Zarywacz cannot resist popping into

Combe Martin Bakery for a doughnut or currant bun. He urges you to

buy from your local bakers, butchers and greengrocers or lose them

Chugg,whoisageneralbuilder,

helpedheroutwiththis.

Charmianhadnoprevious

experienceofrunningabakery,

butshesaysshelovesit.Her

familyandthreedaughters,

Elysia,TahliaandKimberley,

allhelprunthebusiness.

Evening bistro

Amorerecentdevelopmentis

openingasaneveningbistro,

whichCharmianstartedthis

June.TheBaker’sBistroserves

uptothreecourseswith

startersrangingfromgarlic

mushroomstowhitebaitand

chickpeabruschetta.

Awiderangeofmain

coursesincludesseabass,

scampi,chilli,sweetpotato

curry,achoiceofbeef,spicy

chickenorveganburgers,steak

andduck.Thesecanbe

followedbyaselectionof

dessertsincludingwhite

chocolatecheesecake,cherryor

applecrumblewithcustard,

chocolatebrownieorhot

chocolatefudgecake.


FacebookCombeMartin

BakeryandTearoom

2 business action | Midsummer 2021 | business-action.co.uk

NEWS

Staying sharp: (from left) apprentice Emma Fisher and Dan Cox of DC Alloys

Diamond cut to make wheels shine

Spotting a gap in the market

canbeoneofthebestwaysto

developabusiness.Thedriver

forDCAlloyswasthe

recognitionthatExeterwasthe

nearestplacetohavealloy

wheelsrefurbishedbyprecision

diamondcuttingandthatthere

wasalargedemandforthisin

NorthDevon.

ThisledDanandBethCox

andKateGammonstolaunch

DCAlloysinBarnstaplein

January2019afterconsiderable

investmentinaBritish-made

VixenVerticalWheelLathe,

whichuseslaserprobe

technologytoscanwheels.

Danusedhispreviousrepair

andbodyworkexperienceto

launchthebusinessandquickly

attractedworkfrommotor

tradedealershipswhohave

reducedtheircosts

considerablybyeliminatingthe

travelcostsandtimeof

transportingvehiclestoand

fromExeter.

DCAlloysprovidesa

thoroughwheelrefurbishment

servicewhichincludes

removingtyres,treatingthe

wholewheelusingdiamond

cuttingatlessthan1mm,

relacqueringthewheeland

ensuringthefinishis

immaculate.Thishighquality

servicestartedattracting

privatevehicleownersand

grewfastsothatitneededa

biggerunit.InApril2020,DC

Alloysmovedintonew

premisesinGammonCourtat

Roundswell,usingthefirst

lockdowntopreparetoreopen

inJune2020.

NowDanmanagesthe

workshop,Katemanagesthe

accountsandadministration,

andBethisbuildingupDC

Alloy’shydrodippingservice.

Thisisanenvironmentally

friendlymethodofapplying

printeddesignstothreedimensionalsurfaces.

Thebusinesshasattractedso

muchworkthroughword-ofmouthrecommendationsthat

customersarenowcoming

fromacrossthearea,from

BudetoBidefordandTiverton.

Thishasalsoenableditto

employitsfirstapprentice.19-

year-oldEmmaFisherhad

beenworkingforhervehicle

bodyrepairapprenticeship

withanothercompany,butwas

furloughedandthenlosther

positionwhenitrestructured

duetoCoronavirus.Emmahas

joinedDCAlloystocontinue

herapprenticeshipand,asthe

ownerofseveralcarsand

motorbikes,enjoysrefurbishing

alloywheelsandapplyingher

artisticskillstoartworkandair

brushing.

Fullyequippedwithlathe,

professionalpaintmixing

system,vehicle-sizedspray

boothandmore,DCAlloys

nowalsooffersbodywork

repairandresprayservicesand

isrecruitinganotherbody

refinisherandpaintsprayerto

expanditsteam.


Facebook@devondcalloys

Specialist steelwork

fabricatorANYWeldin

Barnstapleisoneofthefirst

businessestosignuptoThe

BillionTreesProject,which

aimstoplantonebilliontrees

tooffsetthecarbonfootprint

generatedbybusinesses,while

helpingthemtoattractgreenmindedcustomers.

EllaTownsend,salesand

marketingassistantatANY

Weld,discoveredthe

conservationprojectthrougha

LinkedInpostbyco-founder

ChrisCollins. Shesays:“We

werelookingforwaysto

marketoureffortstobeas

environmentallyfriendlyas

possibleandengagewithour

customers,sothisexcitingnew

projectfittedthebillperfectly.

It’sawin:winsituation:we’re

buildingonourclient

Offsetting carbon with trees

relationshipsbyhelpingplant

treestooffsetourcarbon

footprint;theprojectis

creatingjobsandhelping

restoreareasofdeforestation,

andallforjust15ppertree.”

Someestimatessuggest

that75%-90%oftotalglobal

carbonemissionsare

producedbybusinessesand

notindividuals.

BillionTreesProject’sChris

Collinssays:“Weworkwith

qualifiedtreeplanting

partnerscoveringawide

rangeofcountries.We’reona

missiontoplantonebillion

treeshelpingbusinessestogo

green,attractlike-minded

customers,improvemarketing

processes,andmaketheworld

abetterplaceforasmallcost

pertree.Businesses’energy

supplyalonecontributes

around18%tocarbon

emissionsintheUK.”

ANYWeldchiefexecutive

AaronYeoadds:“Wearepart

ofthesteelindustry,whichis

alwaysgoingtoberesponsible

forapercentageofcarbon

emissions,sobyplantingtrees,

weareabletotakeownership

ofcarbonoffsetting.

“Wethinkit’svitally

importantforbusinessesto

playtheirpartinbecoming

moresustainableandasANY

Weldgrows,wewanttoclearly

demonstrateourcompany

ethosbyouractions.”

■ thebilliontreesproject.org


NEWS

New stylist at Northam hair salon

Urban Wave HairinNortham

isexpandingwiththeaddition

ofnewstylistHelenWhaley.

SalonownerSandraRamsay

says,“Iwouldliketosayhello

toeveryoneagainaswereopen

aftertherestrictionsandlook

forwardtoseeingallofour

loyalclients.

“Worksincereopeninghas

beenamazingbutverybusy,so

Ifeltnowisthetimeto

introduceHelentoUrbanWave

tohelpcatchupwithdemand.”

Helenhas30years’

experiencesincestartingher

trainingataFrenchhairdresser

withsalonsinbothEssexand

London.Shethenprogressedto

MJM Sportshassignedatwoyearextensiontoitsexisting

contractwiththeWessex

FootballLeague,whichhas

beenrunningsince2017.The

newagreementwillnowrun

until2025.

MJMSportswillcontinue

tosponsorbenchwearforthe

WessexFootballLeague

togetherwithKappa,andwill

sponsorballswithUhlsport

andsponsorsubsboardsitself.

TheWessexFootballLeague

wasthefirsttobenefitfrom

(from left) Urban Wave owner Sandra Ramsay with Helen Whaley

managingasalonbefore

openingherownbusiness.

Helensays,“Thebusiness

wasbasednearwhere‘The

OnlyWayisEssex’wasmade

soIhavemetandprovided

Sportswear firm extends deal

thistypeofsponsorshipin

2019andchairmanofthe

League,NickSpencer,says:

“Iamdelightedthatthe

league’srelationshipwithMJM

hasbeenextendeduntil2025.

Thesupporttheleagueand

ourclubsreceivefromMJM

andKappaforTheRespect

programmeismuchvalued.

Theexcellentsponsorshipof

benchwearfromMJMhas

giventheleagueamore

professionalappearance.The

significantfinancialbenefitto

ourclubsisverymuch

appreciatedbythem.”

TerrySchofield,managing

directorofMJM,adds,“It

startedwithKappaRespect

fouryearsagoandhasgained

respect.Somuch,infact,that

thewholesponsorshipfrom

Respecttoballtosubboards,

andtobenchwearhasbeena

naturalprogressionandthe

servicesformanyofthe

originalcastmembersand

maintainedthelocksofseveral

footballers’wives,aswellas

manyotherhighprofileclients.”

Helendecidedtotakethings

alittleslowertwoyearsagoand

retiredfromsalonownership.

“AlongthewayImetthe

lovelySandrawhoIamlooking

forwardtoworkingwithherein

thebeautifulcountyofDevon.”

UrbanWaveismaintaining

allCovidsafetymeasures,and

safetyandcleanlinessremain

thehallmarkofthesalonfor

clients’safety.


urban-wave.business.site

clubsareasmuchapartofthis

asweare.Ourteamdesign,

decorationanddispatch

operationsallhelpwiththe

successofthisdeal.Here’sto

thenextchapter.”

MJMSportsisbasedin

Barnstapleandhasbeen

tradingformorethan20years.

Itsupplieskitforallsports,

fromfootballbenchwearto

fullteamstrips,trainingwear,

balls,boardsandmore.


mjm-sports.co.uk


DIRECTORY

ACCOUNTANTS

Cranford Business Services

Bideford

t: 01237 488077

w: accountsindevon.co.uk

Gareth Pollard Accountancy Services

Holsworthy

t: 01409 254817

w: garethpollardaccountancy

services.com

ANTIQUE MAPS & CHARTS

Old Folding Maps

South Molton

t: 01769 573935

w: foldingmaps.co.uk

ARCHITECTS

Sam Nolan RIBA Architect

North Devon & UK

t: 01271 325 236

w: northdevonarchitects.com

BRANDING & DESIGN

Boom Boom Media

Barnstaple

t: 01271 326694

w: boomboommedia.co.uk

BrandLanterns

Barnstaple

t: 01271 372620

w: brandlanterns.co.uk

BREWERY

Combe Brewing Company

Ilfracombe

t: 07973 488409

w: facebook.com/

CombeBrewingCompany

GT Ales

Chivenor

t: 01271 267420

w: gtales.co.uk

BUILDING SUPPLIES

Heritage Cob and Lime

Bideford

t: 01237 477431

w: heritagecobandlime.com

RGB Building Supplies

Branches in Barnstaple, Bideford,

Hatherleigh, Holsworthy,

Ilfracombe, Okehampton, South

Molton, Tiverton

w: rgbltd.co.uk

BUSINESS ADVISORS

Pound Lane Financial Management

North Devon

t: 07801 199671

w: poundlane.co.uk

BUSINESS SUPPORT

Be Ready Employer Hub

Devon

t: 01392 241124

w: readydevon.org.uk

CAR SALES & SERVICING

Blights Motors

Bideford

t: 01237 472282

w: blightsmotors.co.uk

COMMERCIAL PROPERTY

James Doble Commercial

North Devon

t: 01237 424053

w: jd-commercial.co.uk

CONSTRUCTION

Advanced Scaffolding

Barnstaple

t: 01271 321100

w: advancedscaffoldingltd.co.uk

COPIERS & PRINTERS

Clarity Copiers North Devon

Barnstaple & North Devon

t: 01271 374061

w: claritynorthdevon.co.uk

COPYWRITING & MARKETING

Zarywacz

North Devon & UK

t: 01271 879100

w: z2z.com

COUNSELLING & PSYCHOTHERAPY

Devon Counselling Training

Barnstaple

t: 07522 841009

w: devoncounsellingtraining.co.uk

North Devon Counselling

Barnstaple

t: 07872 501606

w: northdevoncounselling.co.uk

DINING

Terrace Tapas & Wine Bar

Ilfracombe

t: 01271 863482

w: terracetapasbar.co.uk

The Royal George

Appledore

t: 01237 424 138

w: trgpub.co.uk

FINANCIAL ADVISERS

D Scott Financial

Bideford

t: 01237 426450

w: dscottfinancial.co.uk

Philip J Milton & Co Plc

Barnstaple

t: 01271 344300

w: miltonpj.net

GARDENING & LANDSCAPING

AB SEA Services

Torrington

t: 07799 478318

w: abseaservices.com

HEALTH & SAFETY

Safety Supplies Direct

Barnstaple

t: 01271 377558

w: safetysuppliesdirect.co.uk

HOLIDAY COTTAGES

Marsdens Devon Cottages

North Devon

t: 01271 813777

w: marsdens.co.uk

HOTELS

The Carlton

Ilfracombe

t: 01271 862446

w: ilfracombecarlton.co.uk

HUMAN RESOURCES

Fitzgerald HR

Barnstaple, Exeter, London &

Wellington

t: 01271 859267

w: fitzgeraldhr.co.uk

INSURANCE

Together Insurance Solutions

Barnstaple

t: 01271 347147

w: togetherinsurancesolutions.co.uk

INTERNATIONAL TRADE SUPPORT

International Trade Matters Ltd

Bampton

t: 01398 332881

w: internationaltradematters.com

IT & TELECOMS

Integra

North Devon

t: 01271 555 666

w: integra.im

JOINERY & CARPENTRY

Bespoke Timber Joinery &

Carpentry

Barnstaple

t: 01271 603411

w: bespoketimberjc.co.uk

LOCKSMITHS

MJS Locksmith

Bideford

t: 07532 139388

w: northdevonlocksmith.co.uk

SW Locksmiths

Holsworthy / Bude

t: 01409 255533

w: swlocksmiths.com

MANUFACTURERS

The Clovelly Soap Company

Clovelly

t: 01237 432280

w: theclovellysoapcompany.com

Smart Manufacturing

Bideford

t: 01237 471977

w: smart-manufacturing.co.uk

MASSAGE & BEAUTY

Essential Bodyworkx

South Molton

t: 01769 574474

w: essentialbodyworkx.co.uk

NETWORKING GROUPS

Business Networking in Barnstaple

Barnstaple

t: 0843 289 1339

w: bnibarnstaple.co.uk

Devon Partnerships

Devon

t: 07393 149855

w: devonpartnerships.co.uk

North Devon Networking Group

Barnstaple

w: northdevonnetworking.co.uk

Rise

Barnstaple

e: martin@duchyifa.co.uk

Torridge Business Network

Westward Ho!

w: torridgebusinessnetwork.co.uk

OFFICE SUPPLIES

South West Office Supplies

North Devon

t: 01271 889337

w: swofficesupplies.co.uk

PACKAGING

Atlas Packaging

Barnstaple

t: 01271 344055

w: atlaspackaging.co.uk

PHOTOGRAPHY

Tarkatography

Westward Ho!

t: 07977 414798

w: tarkatography.co.uk

➤ Listinginsixissuesof

magazinewithbusiness

nameandcategory,phone

number,websiteandtown.

➤ 12-monthonlinelistingat

needitfindit.ukNorth

PRINTING

Jamaica Press

Buckland Brewer

t: 01237 452333

w: jamaicapress.co.uk

RECRUITMENT

Cooper Golding

Barnstaple

t: 01271 349745

w: coopergolding.co.uk

Simple Recruitment

Bideford

t: 01237 439500

w: simplerecruitmentltd.co.uk

RETAILERS

Darlings Natural Health

Ilfracombe

t: 01271 867775

w: darlingsnaturalhealth.com

Ilfracombe Chocolate Emporium

Ilfracombe

t: 01271 867193

w: ilfracombechocolateemporium.co.uk

SHEDS

SHEDS 4 you

Bideford

t: 01237 459193

w: sheds4you.co.uk

SIGNS

Doubleuprint

Barnstaple

t: 01271 268 041 / 07866 420436

w: doubleuprint.co.uk

The Sign Maker

High Bickington

t: 01769 561355

w: sign-maker.net

SOLICITORS

Slee Blackwell Solicitors

Barnstaple, Bideford, Braunton,

South Molton

t: 0808 139 1606

w: sleeblackwell.co.uk

SPORTS EQUIPMENT

Aramis Rugby

South Molton

t: 01769 550284

w: aramisrugby.co.uk

TRAVEL AGENTS

Clare Flint – Travel Counsellors

North Devon & UK

t: 01271 828990

w: travelcounsellors.co.uk/clare.flint

WEB SITES

Peak Online

Bideford

t: 01237 721256

w: northdevon.peak-online.uk.com

WILLS

Wills at Home

West Yelland

t: 01271 860105

w: wills-athome.co.uk

BOOK YOUR £30 LISTING NOW AT needitfindit.uk

DevonBusinessDirectory

withbusinessnameand

category,logo,phone

number,addressandlinks.

➤ 6issuesofmagazinemailed

directtoyourUKaddress.


ILFRACOMBE

Wholefoods store keeps customers happy

Ilfracombeshoppersare

delightedthatitslongestablishedwholefoodsstore

continuestoservethetown

undernewownerNikiDavis.

Nikiismakingsurethat

HappyWholefoodscontinues

tostockthefoodanddrink

productsthatcustomerswant

andishappytoorderinitems

forcustomers.

Alwayshavingyearnedto

livebythesea,Nikivisited

IlfracombefromBristolin

Exmoor attractsmanypeople

withitscalmandtranquillity.

JessTwydall,originallyfrom

Canterbury,breathedasighof

reliefeverytimesheusedto

visitfamilyonExmoorand

decidedtomovehereandleave

behindthedailycommuteto

andfromLondon.

"Wetooktheleapand

movedtoLyntonin2013.In

thattimeI’vehadadaughter,

setupguidedwalks,retreats,a

moonlodgeandmadesome

amazingfriendsalongtheway,"

saysJess.

Jesslaunchedherbusiness,

MotherMoon,in2017to

"sharemyloveofExmoor

throughwalking,outdoorfun

andlearningforchildrenand

December2019lookingfora

shoptobuy.Shehad

previouslyrunacaféandhad

retailmanagementexperience

andwantedtousethisinher

ownbusiness.Following

lockdowns,sheeventually

purchasedthehighstreetshop

inSeptember2020andopened

aweeklater.

“Everybodyhasbeenso

welcoming,”saysNiki.“Iwas

overwhelmedbyit.

“Peoplewerereallypleased

weareopenandalotofpeople

supporttheshop.”

AswellasIlfracombe

residents,customerstravel

fromCombeMartin,Bideford

andotherareastovisitthe

shop,whichNikiruns,assisted

bylong-timestaffmember,

PaulaMesaCruz.

HappyWholefoodsstocksa

rangeofwholefoods,organic

foods,localhoney,frozenand

chilled,vegan,vegetarian,

glutenfreeandethically

Sharing love of Exmoor

visitingsacredsites".

Jessrunsherguidedwalks

onWednesdays,Thursdaysand

weekendsinLynton,

Jess Twydall of Mother Moon walks on Exmoor

Lynmouth,ValleyofRocks,

Brendon,DooneValley,

Horner,Luccombeand

surroundingareas.Duringthe

sourcedproducts.Fromflour

toteasandcoffees,herbsand

spices,soaps,supplements,

essentialoilsandecoproducts,

therangeseemsendless.

Nikicontinuestostocka

widerangeofcakeingredients

anddecorationsforthelarge

communityofhomebakers

whodependonHappy

Wholefoodswhenpreparing

theirculinarycreations.

■ 01271863558orFacebook

@happywholefoodsilfracombe

walk,Jessshareslocalhistory,

talesofthepast,sacredsites

andareasofoutstanding

naturalbeauty.Thisyear,Jessis

alsoguidingwell-beingwalks

atArlingtonCourt.Walks

includetimeforreflection,for

enjoyingnatureandtotake

photographs.

JessalsooffersTreeTots

sessions,toconnectbabiesand

toddlerswithnature,and

regularretreats.


mother-moon.co.uk

■ BusinessActionand

MotherMoonplantoorganise

NorthDevonNetwalking,

walksonwhichbusiness

peoplecannetwork,for

Autumn2021.


RETAIL

Bringing a new look to Ilfracombe High Street: (from left) Ross and Mel Turnbull of hand:plant

Gallery plants seeds of success

Lockdown has drivenmany

changesinbusinessoverthe

pastyear.Theclosureofso

manybusinesseshasledlotsof

peopletorethinkhowtheyrun

theirbusinessandtochangeor

developnewbusinessideas

duringthedowntime.

WhenRossandMel

Turnbull’spropertyin

IlfracombeHighStreetbecame

vacant,thecouplelookedat

howtheycoulduseittostart

uptheirownbusiness.

Rosshadalreadybeen

lookingtomoveintoless

physicalworkafteryearsof

runninghisgarden

maintenancebusiness,while

Melwantedtodevelopher

plantbusiness.Theycombined

thiswiththeircatering

experienceandMel’sretail

managementbackgroundand

theresultwashand:plant–a

gallery,plantshopandcafé.

Refurbishment

Thebuildingitselfrequired

considerablerenovation.

Duringlockdown,thecouple’s

childrenplayedintheshop

spaceandtheyrealisedhow

welcomingitcouldbewith

somecareandattention.

Likemanyoldproperties,

thebuildinghadbeenusedfor

differentpurposes,evenonce

servingasthetown’sOfficefor

Births,MarriagesandDeaths.

Theysetaboutrefurbishing

theshopwithhelpfrombuilder

friendsandspentninemonths

transformingitintoalightand

airygalleryspaceandcafé.

Clear vision

Melhadaveryclearvisionof

theshoplooktheywantedto

achieveandhowtocreatea

gallery‘feel’.

Theychosethename

hand:planttoreflectthe

individual,handmadenatureof

artandworkinthegallery,the

plantsonsaleandpiecesof

woodworkRossproducesby

recyclingoldskateboards.

Theseincludewoodenrings,

boxesandotherpieces.(For

non-skateboarders,ahand

plantisaskateboardingmove.)

Thecouplealsowantthe

businesstobeassustainable

andasethicalaspossible.They

recyclepackagingmaterialsto

minimiseenvironmental

impactandserveVoyager

organiccoffeeandteasfrom

Buckfastleigh.Theseare

suppliedincompostable

packaging,whiletheteascome

inplant-basedbags.

Opening the doors

hand:plantopeneditsdoors

forasoftlaunchinAprilto

testshoppers’response.

“It’sbeenverywell

received,”saysMel.“Alotof

localpeoplehavecomein

lookingtodoeventsand

workshops.We’redelighted.”

Sincethen,hand:planthas

openedfullyandnowdisplays

artworkfromsome20local

artists.hand:plant’saimisto

giveartistsaplatformfortheir

workandtoenableeveryone

toreceivefairrewards.

Itemsonsalerangefrom

paintingsandprintsto

greetingscards,homedécor,

wallhangings,houseplants

andplantpotsmadefrom

recycledropeandfishingnet.

■ DetailsFacebook

@handplantshop

Advertise from just £30 a year with Business Action

All plans include

➤ 6 adverts (if selected)

➤ 6 magazine listings

➤ online listing

➤ 6 mailed magazines

➤ plus more

Select plan

£30 Business Action Plan – 6 magazine listings

£150 Business Action Plan – 6 business card adverts

£275 Business Action Plan – 6 banner adverts

£400 Business Action Plan – 6 quarter page adverts

£750 Business Action Plan – 6 half page adverts

£1,375 Business Action Plan – 6 full page adverts

Payment options

Pay in full or by

12 monthly instalments –

with no extra charges.

Put yourself in front of

North Devon businesses.

Book online at business-action.co.uk/plans or call Alan on 07970 671192


CONSTRUCTION LYNTON

Shirley Burge, owner of Shirmart Craft, Ilfracombe

Craft shop ships worldwide

Shirmart CraftinIlfracombe

HighStreethasmovedto

biggerpremiseswhichenable

ittoserveitscustomersacross

theworldmoreeffectively.

Shirmartwasopenedin

2010byShirleyBurge,whois

interestedinallformsofcraft

fromsewingandknittingto

jewellery,cardmakingand

modelmaking.Shirley’s

clientelehasgrown

considerablysincethenand

includesnotonlyIlfracombe

andNorthDevonresidents,

butpeoplelivingacrossthe

UKandabroad.

Shirleysaysthatmany

visitorsaredelightedwhen

theydiscoverhershopbecause

alltoooftentheynolonger

haveacraftshopintheirown

area.Asaresult,Shirley

regularlydispatchesordersby

posttoLondonandtherestof

theUKandtoothercountries

includingFrance,Portugal,

SpainandTurkey.

Salt and Pepper,anew

Barnstaplerestaurant

specialisinginauthentic,

traditionalIndianfood,has

beenofficiallyopenedby

CouncillorPaulCrabb.

Haberdashery supplies

Shirmartoffersalargestockof

knitting,crochetandsewing

supplies,fromwool,yarnand

materialtobobbins,needles

andembroideryscissors.It

alsostocksalargeselectionof

fabrics,includingcotton,

polycotton,feltandribbons,

aswellasbuttons.

Therearesuppliestosatisfy

bothcraftbeginnersand

experiencedmakers,and

Shirleyenjoyshelping

everyonegetthemostoutof

theirchosenhobbies.

“Iloveitwhenkidscome

in,excitedaboutmaking

somethingwiththeirhands,”

saysShirley.“Whenchildren

gettheirfirstsewingmachine,

theycomeinformetoshow

themhowtouseit.Iloveit.”

Aswellassellingsupplies,

Shirmartalsorunsworkshops

oncrochet,knitting,sewing

andjewelleryaimedathelping

Councillor opens

new restaurant

TherestaurantinVicarage

Streetisapartnershipbetween

DhiliJose,JoshyJohny,

JohnsonJosephandJoby

Mathew.Allfoodiscooked

freshbychefsfromIndiausing

traditionalmethods.

Therestaurantcancaterfor

upto90guestsandalsooffersa

takeawayservicewithlocal

deliveryavailable.

hobbyistsofalllevelsto

improvetheirskills.Thestore

alsostocksawideselectionof

locallymadehandmadegoods.

Models and aircraft

Inadditiontoherloveof

crafts,Shirleyalsoloves

model-makingandaircraft.

Thenewstorestocksan

expandedrangeofmodelkits

andalsopromotesspecialist

aircraftphotographyandlive

streamingserviceAviationin

Action,runbyDarren

Willmin,whoholdsan

InternationalPressPass

providingprivilegedaccessto

aviationevents.

Withsucharangeof

products,Shirmartoffers

somethingforallcrafters.

■ Shirmart:01271268353or

shirmartcraft.com

■ AviationinAction:

aviationinaction.co.uk

The new premises enables Shirmart to stock more model kits and to

promote Aviation in Action photography and live streaming services

SaltandPepper’sextensive

menufeaturesspecialitySouth

Indiandosa(foreat-inonly).

■ Details01271329993/

01271329220or

saltandpepper-biz.co.uk


BUILDING HEADER

RGB Building Supplies

continuestoworkhardto

supporttheconstructionsector

aswellaslocalcommunities.

Extended opening hours

Duringthesummer,allRGB’s

branchesareopenfrom7amto

5pmMondaystoFridaysand

from8amto12pmon

Saturdays.Theextendedhours

givecustomers,particularly

thoseworkinginthetrades,

moreflexibilityinwhenthey

collectsuppliesandarriveat

theirjobs.Lengthening

openingtimesalsohelps

maintainsocialdistancingat

RGBBarnstaple,Bideford,

Holsworthy,Ilfracombeand

SouthMoltonbranches.

LeeKift,RGBbranch

manageratBarnstaple,says:

“Wearealwayslookingatways

wecanevolvetosupportthe

requirementsofourcustomers,

andbyextendingourweekday

summeropeningtimes,weare

meetingdemandandbetter

reflectingthehoursour

customerswork.”

Supporting health workers

RGBhasalsojoinedforceswith

32otherbuildersmerchants

acrossthecountryundera

BuildersMerchantsFederation

(BMF)campaigntooffera

discounttoNHSstaffasa

thankyoufortheirsupport

duringtheCovidpandemic.

Aspartofthecampaign,

NHSworkersvisitinganyof

RGB’s20branchesuntil12

October2021willreceivea

10%discount,whichcanbe

usedonproductssuchas

decoratingitems,building

materials,landscapingsupplies

andtools.

VioletMcKenzie-Pegg,RGB

branchmanageratBideford,

says:“Overthepastyear,we

haveallcometorecognisethe

amazingcarewereceivefrom

Builder’s merchant’s

multiple initiatives

RGB Building Supplies invites tradespeople to volunteer to be featured in its

cheeky calendar to raise much-needed funds for the Devon Mind charity

thosewhoputthemselveson

thefrontlinetolookafterus.

Asanindustrywewantedtodo

somethingtothankourNHS

workersandRGBisdelighted

tobepartoftheBMF’s

campaign.”

Tobenefitfromthis

discount,NHSworkerssimply

needtopresentavalidNHS

staffcardatthetimeof

purchase.Conditionsand

exclusionsapply.

Chosen charity

Continuingitscommunity

support,RGBhasselected

mentalhealthorganisation

DevonMindasitschosen

charityforthenext12months.

Duringthistime,itwill

organisefundraisingeventsto

raisemoneyforthecharity.

Asalocalcharityaffiliated

withthenationalMind

association,DevonMind

providesadvice,information

andsupport.

Itmanagescampaignsto

improvesupportservices,raise

awarenessandpromote

understandingofmentalhealth.

Italsorunssupportgroups,

recoverycoursesandone-toonecounsellingsessions.

AndrePusey,marketingand

fundraisingofficeratDevon

Mind,says:“Weareextremely

gratefulandsuperexcitedto

havebeenchosenbyRGB

BuildingSuppliesasitscharity

partnerfortheupcomingyear.

Asawell-known,widely

respectedmerchantwith

branchesacrossDevon,RGB

willprovideuswithvitalnew

opportunitiestohelpincrease

awarenessandraisefundsto

aidthefightformentalhealth

inouramazingcounty.”

DaveGussin,RGBmanager

atIlfracombe,adds:“TheCovid

pandemichashadanextremely

negativeimpactonthemental

healthofsomeofthoseinour

regionand,overthepast18

months,DevonMindhasseen

thenumberofpeopleusingits

servicesgrowexponentially.

We’redelightedtobesupporting

thecharitybycommittingto

raisemoneytohelpitsupply

life-savingservices.”

Race to the bottom

RGB’sfirstcharityactivityfor

Mindistoraisefundsthrough

salesofitsBuildersBums2022

charitycalendar.

RGBisaskingtradespeople

tonominatethemselvesand

theirbottomsforinclusionin

thecalendar.Ithopestoinclude

menandwomeninthetrade

whowillbephotographed

doingtheirjobwhileshowinga

littlederriere.

RGB’sLeeKiftsays:“Our

2022BuildersBumcalendar

willpokefunatavery

unwarrantedconstruction

industrystereotype,while

raisingmoneyforanextremely

worthwhilecharity.Wehave

amazingtradespeopleinour

area,whoweknowwillbe

happytogetinvolvedandlook

forwardtohearingfromthem.”

Buildingcompaniesorselfemployedcarpenters,

plumbers,builders,roofersor

paintersanddecoratorswho

wouldliketobeincludedinthe

calendarsimplyneedtoemail

RGB@pmwcom.co.ukby

Saturday31July.RGBwill

arrangefortastefulphotosto

betaken.

■ RGBrgbltd.co.uk

■ DevonMinddevonmind.com


LYNTON NEWS

Jan Glover's daughter, Izzy,

hasaverysweettoothand

adoredthetasteofcookie

doughonaholidayin

America.Afternotbeingable

tofindgoodcookiedoughin

theUK,sheaskedJan,who

hasconsiderableexperience

runninghospitality

businesses,iftheycouldmake

theirown.Twoyearslater,

aftermuchexperimentation,

JanandIzzyfelttheirrecipes

werethebesttheyhadtasted.

Atfirst,Janmadecookie

doughjustforfamilyand

friendstoeat,butsomany

saidsheshoulddomorewith

itthatJandecidedtoopenthe

DohLitefulstoreinLyntonin

October2020totestconsumer

response.Shealsolaunchedan

onlinestoreinMarch2021

providingamailorderservice.

Theresultshavebeenso

successfulthatJanhashadto

gethelpinandnowwantsto

focusdevelopingDohLiteful

ashermainbusiness.Already,

itships16flavours,including

twoveganflavours,acrossthe

UKandhasevenreceived

requestsfromtheNetherlands

andMalta.

Janmakesafreshbatchof

cookiedoughforthestore

everymorningandmakes

anotherbatchlaterintheday

ifitsellsout.DohLiteful

cookiedoughcanbeeaten

straightoutofthetubor

bakedintocookies.Jan

consultedalaboratory

specialisinginnaturalflavours

todeveloptherangeand

insistsonusingonlyhigh

qualityingredientsto

guaranteethetaste.

DohLitefulhasalready

builtaloyalclientelewho

makerepeatordersandJanis

nowlookingforstockiststo

increaseavailability.

■ Detailsdohliteful.com

Providing the best welcome for dogs

A dream has come truefor

JacquieDoveafteropeningthe

LynValleyDogHousein

Lyntonon1May.Theguestof

honourattheofficialopening

wasShackles,100yearsoldin

dogyears,andhisowner,Sheila.

“Ashopfordogshasbeen

mydreamforalongtimeandI

stillcan’tbelievethatit’smine,”

saysJacquie.

JacquielaunchedLynValley

DogHouseonlinein

November2020,sellingDeli

Delights,SnazzySausagesand

naturaltreatboxes,after

lockdownsdelayedhersearch

forashop.Herlongwaithas

nowendedandhernewshop

inMarketHall,QueenStreet

nowstockssuppliesof

everythingadogneeds.

Thestorefeaturesadogdeli

stockedwithanextensiverange

ofnaturaldogtreatsandalarge

It’s all about dough

Business is sweet: (from left) Izzy and Jan Glover of Doh Liteful

selectionofcollarsandleads,

beds,bowls,toysandmore.

Dog concierge service

LynValleyDogHousehasalso

launcheditsconciergeservice

inconjunctionwith

accommodationproviders

throughoutthetwintowns.The

serviceaimstomakevisitsto

LyntonandLynmouthasstress

freeaspossibleforbothdogs

andtheirowners.

Itachievesthisbyproviding

everythingadogmightneedto

enjoytheirholiday,delivered

directtotheirhotel,B&Bor

holidaylet.

Grand opening: (from left) Lyn Valley Dog House owner Jacquie Dove with

Shackles and his owner, Sheila

The Lyn Valley Dog House

concierge service ensures dogs

enjoy their visit to North Devon

Eachwelcomepackcontains

a‘DogonHoliday’collartag

withnameandtelephone

numberofitsaccommodation;

Green&Wildseco-toy;bagof

TheLynValleyDogHouse

SnazzySausages;ecobamboo

bowl;mapoflocaldogwalks;

androllofecopoopbags.


thelynvalleydoghouse.com


NEGLIGENCE KICKSTART

Direct mail goes digital

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enablingthoselookingtosend

lettersorpostcardstoreachany

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Stannpsupportsthree

separateworkflowsasstandard:

➤ VirtualPrinter:upload

singleorbatchletterswhich

arepremadeandjustneed

printingandsending.

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webinterfacetouploaddata

listsanddesigntemplatesto

createpersonalisedmail

pieces.

➤ API:connecttoStannp

programmaticallyand

dispatchmailaspartofan

omnichannelmarketing

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Stannpchargesatthepointof

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subscriptionsorhidden

charges.Themoreyousend,

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Whethersendinganinvoice,

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While some say print is dead, others are using the power of print and

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globally.Itwillachievethisby

focusingonfourcoreareas:

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Stannpmeasuresthisyearon

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The power of direct mail

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north

devon

businessACTIVISTS

WEB SITES

QHow do I use

Google

AdWords

effectively?

A GoogleAdWordslaunched

backin2000withjust350

advertisers;21yearson,it’s

nowakeypartofanydigital

marketingstrategyinmost

countriesintheworld.Asof

2021,UKGooglehas85.7%of

searchenginemarketshare.

IliketorefertoGoogle

AdWordsascasinomoney:

veryeasytospendanddifficult

togainareturninthewrong

hands.Lotsofushavevisiteda

casinoafterafewdrinksandI

betmostofushavelost.Unlike

thecasino,oddsareinyour

favourifthecampaignsetup

andongoingmanagementis

managedcorrectly.

Youhavetwooptions:setup

yourownaccountorusealocal

expert.Ifyouchoosetogoit

alone,youcaneitheruse

AdWordsExpress(newname

SmartCampaigns),whichisa

slimmed-downversion,orthe

fulledition.Yourlocalexpert

wouldalwaysusethefulledition

tohaveaccesstoallitsfeatures

tomaximiseyourresults.

Foreducation,accesstoa

A Almosteverybusiness

ownerneedstoearn

moneyfortheirefforts,but

howyoutakeitoutlargely

dependsonhowyourbusiness

issetup.

Limitedcompaniesareset

uptobeseparatefromtheir

owners.Typically,mostowners

startbytakingasalaryfromthe

companyandpayingtaxvia

PAYE.Thisiseasyto

understand,butcoststhe

businessmoreasemployerspay

extracontributionsforNIand

pensions.Whenthere’senough

profit,ownerscantake

Andrew Bowers

Owner

Peak Online

t: 01237 721256

w: northdevon.peak-online.uk.com

Googleaccountsmanagerused

tobeaveryeffectivemethodof

goingitalone,butasoflate

mostofthisprocesshasbeen

automatedwiththe

recommendationssection.I

wasrecentlyinformedby

Googlethatyoucanstillget

accessiftheirsystem

recognisesthatyouneedit.

Myadvicewouldbefor

thosegoingitalonetoattend

workshopsorusealocalexpert

whonormallychargesaround

20%ofcampaignspend.

MANAGEMENT ACCOUNTS

QWhat’s the

best way to

get paid by

my business?

Susie Kevern

Chartered Management Accountant

PoundLane

t: 07801 199671

w: poundlane.co.uk

dividendsinsteadofasalary.

Thisdoesn’tattractthe

employer’scontributionsso

costslessthansalarieswhile

alsoreducingpersonaltax.

Dividendsarecappedatthe

DIRECT MAIL

QIs physical

printed and

posted mail

relevant in a digital

world?

A Thewrittenwordisthe

secondoldestformof

communicationafterthe

spokenword.Communication

inthisformatissuccessful

becauseitismemorableand

activateslong-termmemories

withinthebrain.

Today,RoyalMailprocesses

morethan14.4billionletters

peryear.Eachonestandsout

inacrowdedmarketing

landscape.Unlikeemail,a

letterisaphysicalobject:itis

postedthroughaletterbox;it

avoidsspamfilters;reduces

unsubscribes;andgrabsthe

attentionoftherecipientthe

momentitlands.

Withmoreofusworking

fromhome,physicalpostis

achievingevenhigher

engagementrates.Thisis

becausewhentheletterbox

rattles,consumers

instinctivelyjumpupand

openthemailstraightaway.

Theystopwhattheyaredoing,

theninstinctivelyleapbackon

totheirPCtogetthedeal.

Mailhasevolvedalongside

technology.Youwillfindoffers

fromcarservicecompanies,

holidayfirmsandinsurance

companieswhoallseemto

knowmoreaboutyouthan

Ask the Activists

Send questions to ask@business-action.co.uk

totaloftheprofitsthecompany

makes,soinabadyearyour

paymentscouldreduce.Last

year,dividendswerenot

includedinfurlough

calculations,creatingdifficultly

forsomebusinessowners.

Thefinalpointondividends

isthatinordertoqualifyfor

thestatepension,youneedto

havepaidnationalinsurance.

Thebestwaytodothisisfor

thecompanytopayyouabasic

salary,regardlessofprofits.

Lorien Hamilton

Sales Manager

Stannp

t: 01271 320864

w: stannp.com

youknowaboutyourself.That

isthebeautyof

personalisation,thekeyto

grabbingconsumerattention.

Hereisaclassicexample:

“DearJohn,

Thecarinsuranceonyourred

FordMustang,registeredon

2ndofMay2019,registration

XTPB1101,isabouttoexpire.

Wecanofferyouthebestdeal

intown–pleasegoto

www.bestdealtoday.comand

usethevouchercodeDEALfor

anamazing50%offnow.You

willneedtohurrythoughJohn

asthisexclusivedealexpiresin

thenext3days.”

Allthewordsinblueare

personalised,usingprofiled

dataandthenmergedinto

yourletter,enablingyouto

communicateindividually

witheveryone.Youaddvalue,

appealdirectlyandmakean

easytotrackoffer.Ultimately

engagingconsumers,while

effectivelymeasuringyour

ReturnonInvestment.

Ifyourbusinessisasole

traderorpartnership,the

situationissimpler.Youare

taxedonthetotalprofityour

businessmakes,butdon’thave

topayextrataxasanemployer.

Whatisoftenoverlookedin

comparingdividendsand

salariesisthatprofitsdon’t

guaranteethere’llbecashinthe

bank.Beforeyoutakemoney

out,youneedtomakesurethat

there’senoughleftovertopay

allthebills.


Q&A ~ your business questions answered

north enterprise

devon

growth

news

innovation

& views

2021 business exhibition

It’s back! NorthDevon’s

biggestbusiness-tobusiness

exhibitionisbackforitsthird

year,havingmissed2020dueto

Coronavirusrestrictions.

Thursday 28 October 2021

Thisyear’sBBxpo–Bideford

BusinessExpo–willtakeplace

onThursday,28Octoberat

DevonHall,BidefordCollege.

Theannualeventwasthe

suggestionofBusinessAction

co-publisherAlanWilliams

anddrawsonBusinessAction

editorRobertZarywacz’s

experienceoforganising

successfullargebusinessevents

acrossNorthDevonoverthe

past10years.

Followingitsfirstyear

success,the2019BBxpowas

evenmoresuccessful,with

2020lookingtobethebestyet

beforebeingcancelleddueto

lockdown.AlanandRobertare

confidentthatthe2021event

willpickupfromwherethe

previousoneleftoff.

“BBxpocreatesawonderful

buzzamongexhibitorsand

visitorsbecausenooneelse

organisessuchaneventin

NorthDevon,”saysAlan.“We

aredelightedtoseebusinesses

makenewcontactsattheevent,

findprofessionalbusiness

adviceandsupport,and

generatenewbusiness.”

Who can you ask?

Business owners are not ‘born’ and must learn how to run a business as

they go along. It’s not always clear who to ask when we have questions

about what to do.

Thank you to our Business Activists for offering their time and expertise to

answer your questions.

We publish their contact details, as they are also happy to talk through

general enquiries and offer guidance, although will charge when you

require them to give specific professional advice.

If something is holding you back in your business, ask someone. Ask a

friend in business, ask a business you use, ask our Business Activists.

Someone will have the answer or be able to point you in the right direction.

Helping each other helps all our businesses and leads to greater prosperity

for all.

IMPORTANT: The answers on these pages are intended only as general

information. You should seek specific professional advice before taking any

action in relation to your own business.

North Devon’s biggest business-to-business exhibition:

(from left) BBxpo organisers Alan Williams and Robert Zarywacz

Supporting exhibitors

“BBxpoissuccessfulbecause

wedon’tjusttakeexhibitors

moneyandgivethemaspace,

weactivelypromotetheir

businessesinthismagazine,on

ourwebsiteandacrosssocial

medianetworks,”addsRobert.

“Wearecommittedto

providingaffordableexhibitor

spacethatdeliversvalue.”

Peak

Online

Affordable exhibitor space

Earlybirdpricesstartfrom£75

(smallstands)and£125(large

stands)whenbookedandpaid

before31August2021.

Allexhibitorsreceiveafree

businessprofileontheBBxpo

websiteandinthismagazine

(provideddetailsareprovided

beforepublicationdeadlines)as

wellaspromotionalpostson

socialmediachannels.

Aswellasexhibitionstands,

BBxpowillfeatureotheruseful

businessactivitiescurrently

beingorganised.

Book stands at bbxpo.uk

AlanandRobertareawareof

theriskofcancellation,but

believeweallneedtoprepare

toreturntonormality.

Welookforwardtomeeting

oldcontactsandmakingnew

connectionsatBBxpo2021.


bbxpo.uk

ONE COMPLETE ONLINE SOLUTION


FEEL ELECTRIC

TRADE UP, PLUG IN

AT BLIGHTS MOTORS

TownSq,operatorofthenew

Nodeenterprisecentrein

Barnstaple,hasappointed

JulianDymondasits

communitymanager.The

NodeaimstosupportSMEs,

start-upsandfreelancersin

Barnstapleandsurrounding

areasofNorthDevon.

Julianwillberesponsible

forfindingandsupporting

newmembers,sourcingand

organisingbusinessmentors,

arrangingeventsandthe

generalday-to-dayrunningof

theHub.

ConstructionoftheNode

buildingonRoundswell

EnterpriseParkwascompleted

inJanuary2021.Thebuilding

includes37smallandmedium

offices,acoworkingspacefor

upto50peopleplusmeeting

rooms.Itaimstoboostthe

localeconomyandcreatejobs

inNorthDevonandTorridge

bysupportingpotentialhighgrowthandstart-upbusinesses.

Julianpreviouslymanaged

leisurecentresacrossNorth

Devon,wherehefocusedon

developingbusinessstrategy

Boden Grouphaswonthe

contracttomanagebuilding

facilitiesatthenewNode

enterprisecentre.BodenGroup

willdeliverasystemofplanned

preventativemaintenance

ensuringthesafetyand

complianceofthebuilding’s

heating,electricaldistribution,

fireandsecurity,andCCTV

systems,andspecialist

Legionella,airconditioning

andF-gassystems.

Theenvironmentally

sustainablebuildingmeetsthe

BREEAMExcellentstatuswith

anoverallreductionof25%on

itscarbonemissions.The

building’senergy-efficient

SUPPORT

FAMILY RUN FOR 88 YEARS

OPEN 7 DAYS A WEEK

SALES

SERVICE

PARTS

PARTS

RENTAL

TRADE UP...PLUG IN...WITH MG ELECTRIC

TEST DRIVE AN MG NOW!

Community manager joins

new enterprise centre

andcommunitybuilding–

experiencethatperfectly

translatestohisnewrole

fosteringathrivingworkspace.

Juliansays:“Steppingoutof

yourcomfortzoneandtakinga

leapintotheunknownrequires

ahugeamountofcourageand

support,whetherthat’sstarting

somethingneworjustchanging

howyouworkday-to-day.The

lighting,naturaldaylight

compensationandenhanced

insulationcoupledwith

electricityproducedfromasolar

PVsystemdramaticallyreduces

Julian Dymond, community manager of the Node

feelingofdoingitalonecanbe

daunting,whichiswhere

supportivespaceslikeNode

reallycomeintotheirown.

“Ourcommunity-focused

coworkingandofficespace

willgiveindividuals,teams

andorganisationsawayto

workflexiblyandefficiently

amongstotherlike-minded

people.Weknowfromour

itsoverallrunningcosts.

KeithBright,BodenGroup

operationsdirector,says:“I’m

thrilledwehavebeensuccessful

insecuringthisopportunityto

The reception area of the Node enterprise centre

Bideford

HANDY CROSS, CLOVELLY ROAD, BIDEFORD, EX39 3ET

01237 472282

www.blightsmotors.co.uk

otherhubsacrosstheUKthat

avibrantworkspacehasahuge

impactonproductivity,but

alsoonanindividual’shealth

andwellbeing,andthat’swhy

wearereachingouttolocal

peopletoofferthemanewway

ofworking.

“It’snotjustabouthaving

somewheredifferenttowork–

wesupportourmemberswith

anumberofdifferent

mentoringandworkshop

schemesandI’dencourage

anyonewithanideaoradesire

tostarttheirownbusinessto

getintouchwithus.

“Wecanoffersupportto

anyoneintheearlystagesof

theirbusiness;fromsomeone

workingfromhomewhowants

totakeadvantageofthenatural

networkingopportunitiesthat

comewithbeingpartofa

community,totheindividual

withapromisingideawho

can’tquitequittheirday-job

yet–wecanhelp.”


thetownsquare.co.uk

Facilities company wins new maintenance contract

supportNorthDevonDistrict

Council.Bodeniscommitted

tosupportingthecommunity

fromwhichourownbusiness

hasgrown,andtheEnterprise

Centregivesusagreat

opportunitytodothis.”

JulianDymond,Node

communitymanager,says:

“BodenGrouphavean

excellentreputationduetothe

strongstandardstheyplacein

theirwork.I’mlookingforward

toworkingwiththemagainas

theyhelpustoturnNodeinto

athrivingspaceforstart-ups

andsmallbusinesses.”


bodengroup.co.uk


AWARDS HEADER

business

ACTION AWARDS

2021

North Devon’s independent business awards

Congratulations to our

winners.OursecondNorth

DevonBusinessAwards

celebratethesuccessesoflocal

businessesoverthetoughest

yearinlivingmemory.

Wethoughttheawardswere

unusuallastyearwheninstead

ofhostingawinnersevent,we

wereforcedtoannounce

everythingonline.Originally,

wehadhopedwewouldbeable

tohostawinnerseventthis

year,insteadofwhichweeven

hadtoconductthejudging

virtuallybyvideomeetings.

Thank you

Inviewofallthesedifficulties,

thankyoutoeveryoneinvolved

inmakingthisyear’sawards

suchasuccess.

Thankyoutoallourentrants

fortheirtimeandeffortin

sendingintheirentries.

Thankyoutoallour

North Devon’s winners

sponsorsformakingtheawards

possiblethroughtheirsupport.

Thankyoutoourjudges,

whohavegivenuptheirtimeto

readallyourentries,lookat

websitesandselectfinalists

andwinners.

Whenfurtherlockdowns

wereintroducedthisyear,we

didwonderwhetherwewould

receivefewerawardsentries,

butweredelightedthatthe

numberswasalmostthesame

aslastyear.Wehopethatnext

yearwecanruntheawardsas

originallyplanned.

Awards event

Whilewecouldnotholdan

eventtoannouncethewinners,

wewillbeholdinganeventfor

sponsorsandjudgestomeet

bothour2021and2020

winnerswhenallrestrictions

arelifted.

■ business-action.co.uk/awards


A big thank youtooureight

independentawardsjudges,all

businessownersandmanagers,

whohavegivenalotoftheir

valuabletimetoreadingall

AWARDS

INDEPENDENT AWARDS JUDGES

yourawardsentries,lookingat

entrants’websites,considering

allthecriteria,thenattending

ourvirtualjudgingsessionsto

selectourfinalistsandwinners.

Ourjudges’independenceis

vitalinensuringfairnessand

transparency,whiletheir

businessknowledgeensuresall

entrants’challengesand

achievementsarerecognised.

Susie Kevern

Pound Lane

Financial Management


poundlane.co.uk

Rod Martin

Together Financial Solutions


togetherfinancialsolutions.co.uk

Linda Middleton-Jones

International Trade Matters


internationaltradematters.com

Frank Stone

Kameleon


kameleondigital.uk

Vikas Mahajan

Aramis Rugby


aramisrugby.co.uk

Mike Matthews

Lineal Software Solutions


lineal.co.uk

Helen Pedlar

Pedlars of Ilfracombe

■ DetailsatFacebook

@pedlarsofilfracombe

Rachael Taylor

SWIG Finance


swigfinance.co.uk

Wills, Probate & Lasting

Powers of Attorney

Alan Williams

01271 860105 / 07970 671192

wills.athome@yahoo.com

wills-athome.co.uk

Day or evening appointments in

the comfort of your own home

Wills: £75 Single

£110 Joint


AWARDS

WINNER

Smart Manufacturing

North Devon Business of the Year 2021

Supporting vaccine manufacture

We are delightedtoannounce

thattheWinnerofWinners,

ourBusinessActionNorth

DevonBusinessoftheYear

2021isSmartManufacturing.

SmartManufacturingnot

onlyimpressedourjudgesto

wintheBusiness-to-Business

ExcellenceAward,butwere

thenvotedbythejudgesasthe

overallawardswinner.

Weofferthemourheartiest

congratulations!

Manufacturing beacon

SmartManufacturing’swin

demonstratesthevitalrole

manufacturingplaysnotonly

intheeconomyandcultureof

NorthDevon,butalsointhose

oftheUnitedKingdom.

Manufacturersplayakey–

andwidelyunacknowledged

role–inenablinglifeaswe

The North Devon Business of

the Year Award 2021isonce

againsponsoredbyPhilipJ

Milton&CompanyPlc.

Thewinnerwasselectedby

theawardsjudgesfromthe

winnersofthe12awards

categories–businessescannot

enterthemselves.

Philip J Milton & Company plc

Wearedelightedandproudto

offerafullyindependent

financialandinvestment

planningserviceandweadvise

uponallaspectsofclients’

financialaffairs.Thecompany

continuestoexpandits

operationsandalsooffersan

AccountancyandTaxation

servicealongwithaWill

Writing,Trusts,Estatesand

ProbateDepartment.

knowittocontinue.Whatis

more,manufacturersare

essentialtothedevelopmentof

productsthatwedependonto

fightandprotectourselves

duringtheCoronavirus

pandemic.

ExpertsfromtheUniversity

ofExeterhavebeenworking

withSmartManufacturingto

optimisetheproductionof

TheCompanyisauthorised

andregulatedbytheFinancial

ConductAuthority(FCA)and

isoneofthelargestandlongest

establishedIndependent

FinancialAdvisersinNorth

Devon.Weareregulatedatone

ofthehighestavailable

Winning team members at Smart Manufacturing, Bideford

sponsored by

equipmentitmanufactures

whichisusedtocreatethenew

Oxford-AstraZenecavaccine.

ViaaKnowledgeTransfer

Partnership(KTP)project,

part-fundedbyInnovateUK,

KTPAssociateSamAbraham

hasbeenworkingfull-timeto

developandimprove

equipmentperformancesince

March2021.

categories,beingoneofavery

fewauthorisedtoundertake

discretionaryinvestment

managementandtoholdclient

money.Consequently,weare

requiredtomaintainsizeable

andverystrictfinancial

resourcesatalltimes.The

Exceeding expectations

SmartManufacturing’sawards

successisdirectlylinkedtoits

businessphilosophy:“We

combineteamworkand

technology,whereverwecan,

toexceedourclient’s

expectationsintermsofthe

qualityoftheworkandthe

servicesweprovide.”

Judgeswereimpressedby

thecompany’sinvestmentin

technologyandequipment,

whichhasledtoarecent

expansionofmanufacturing

space,anditscommitmentto

supportingitscustomers,

especiallythoseinthefood

andpharmaceuticalindustries.

ReadmoreonSmart

Manufacturinginadetailed

featureinournextissue.


smart-manufacturing.co.uk

Company’saccountsaresubject

tothoroughindependentaudit

andfullaccountsarepublished

andsubmittedtotheFCA

regularly.Also,theFinancial

OmbudsmanServiceand

FinancialServices’

CompensationSchemeapplyto

enhanceinvestorprotection

againstfinancialloss.

Withwelloverthreedecades

ofexperience,wealsoboast

someofthehighestfinancial

services’qualificationsinthe

country.Staffareencouraged

andsponsoredtoachieve

qualificationsbeyondthe

industrystandardtoensure

thatwecontinuetodeliveran

excellentservicetoclients.


miltonpj.net


HEADER


■ advancedscaffoldingltd.co.uk

Advanced Scaffoldingisa

scaffoldingerectioncompany,

basedinBarnstaple,providing

allaspectsofscaffolding,

temporaryroofingstructures,

industrial,commercialand

domesticscaffoldservices.

Itcurrentlyemploys49staff,

includingscaffoldlabourers,

scaffoldersofvarying

qualifications,advanced

scaffolders,yardmen,

apprenticesandadministrators.

Ithasnewbuildhousing

sitesintheExeter,Tivertonand

Barnstapleareasfornational

constructioncompaniesplus

manyprojectsinNorthDevon.

Italsohasnationwidecontracts

■ everythingwestward.co.uk

Everything Westwardisa

retailgiftshopsellingDevonsourcedgifts,photography,

jewellery,cardsandhomeware

plusDevonfoodanddrinks.

Theshopisbasedjust57

stepsawayfromtheseain

WestwardHo!andprovidesa

freelocaldeliveryserviceto

surroundingvillages.Italso

runsathrivingonlinestore

andsellsviaFacebookand

Instagramthroughitslarge

socialmediafollowing.

Thejudgeswereimpressed

withtheimportance

withAldisupermarkets,Lloyds

bankandMarks&Spencer,

mainlyinthesouthofEngland

andWales.

Judgeswereimpressedwith

Advanced’sScaffolding’svery

openapproachtorecruitment

anditsbeliefthat“everybody

deservesachancetoshineand

achievetheirpotential”.

Ithastakenonmanyyoung

peoplewhohavegrownand

maturedwhileworkingwith

thebusiness,joiningwithvery

fewornoqualificationsand

progressingtofullyqualified

scaffolderswhohavelearneda

trade.Somehaveobtained

drivinglicences,furtherHGV

licencesandothercertifications.

EverythingWestwardplaces

onofferingthebestselection

ofDevon-madegoodsinone

shop.IthasbespokeWestward

Ho!andDevonrangesmade

exclusivelyforitandworks

withmorethan70local

suppliersofgifts,food,

alcohol,photography,cards,

candles,jewellery,soapand

crafts.Italsoworkswithlocal

holidayletstoprovideall-

Devonwelcomehampersfor

theirguestsontheirarrivalin

AWARDS

WINNER

Advanced Scaffolding

Best Employer

WINNER

AdvancedScaffoldinghasa

provenapprenticeship

programme,havingtrained

manypeopletobecome

qualifiedscaffolders.Past

apprenticeshaveevenwon

CITBScaffoldApprenticeof

theYear,anationally

recognisedaward.

EverymemberofAdvanced

Scaffolding’sstaffundertakes

training,asitbelievesitis

importanttodevelopand

maintainskills.Officestaff

attendFirstAidandHealthand

Safetytrainingandallscaffold

operatives,labourersand

yardmenneedtopasstheir

HealthandSafetysitetraining

andexaminationsbeforethey

Everything Westward

Best Retailer

Devon.Itisconstantlyadding

toitsrangeeachyearand

buildsfirmrelationshipswith

itslocalsuppliers.

Thestoreisopensevendays

aweekwithlatenightopening

duringsummersothatvisitors

havelotsofopportunityto

takehomeDevon-madegoods

withthem.Overthepastyear,

theonlineshopandsocial

mediaaccountshavebeen

invaluable,enablingitto

operateaclickandcollect

canprogresstoanyfurther

scaffoldingtraining.Whenthey

havecompletedthis,theystart

anestablishedtraining

programmetoexpandtheir

skillsandknowledgeasthey

progressthroughtheranks.

Individualsaresupportedin

addressinganypersonalskills

theylackwhichcouldhold

thembackfromreachingtheir

fullpotential,suchasdriving,

ITskillsormorepersonal

developmentneeds.

Thebusinessaimstocreatea

‘family’atmosphere,havingan

‘opendoor’policysoeveryone

feelscomfortablediscussing

theirideas,concernsor

suggestions.Italsoorganises

socialactivitiesandprovides

welfarefacilitiesonsite.

Runners-up

Thankyoutoourrunners-up:

➤ ClovellySoapCompany

➤ SouthMoltonScaffolding

➤ TerraceTapas&WineBar

servicealongsideUKpostal

deliveryandfreedeliveryto

neighbouringtowns.

EverythingWestwardhas

alsoraisedmorethan£4,000

forNorthDevonHospicefrom

theproceedsoffacemasksales.

OwnerMargaretWarrener’s

commentssumupEverything

Westward’swinningapproach:

“Weloverunningandowning

EverythingWestwardandare

sohappythecommunityand

ourcustomershavesupported

usfantasticallyduringa

difficultyear.”

Runners-up


➤ FootCandy

➤ HomeSweetHome

➤ Sew@Home


■ smart-manufacturing.co.uk

Smart Manufacturingwas

foundedin1986andnow

operatesa1,200square-metre

factoryinBideford,equipped

withthelatesttechnology.It

hasrecentlyextendedits

factorybyafurther400square

metresdedicatedtoa‘clean’

assemblyareatoincrease

productivityandraisequality

evenfurther.

Judgeswereimpressedwith

thehighlevelofsupportSmart

Manufacturingprovidestoits

clients.Itisoneofonlyafew

localbusinessesabletooffer

24/7365days-a-yearsupport,

withengineersreadytobe

■ theilab.co.uk

The ilabwasestablishedin

2011,wheniPhoneswere

hittingthemainstreamand

iPadshadjustbeenlaunched.

PaulSelveyfromBraunton

andbusinesspartnerRory

Wigginfelttherewasabig

opportunityonBarnstaple

HighStreetforaconsumer

electronicsoutletfocussedon

repairsandaccessoriesforthis

emergingmarket.

10yearson,theilabhas

repairedmorethan50,000

mobiledevicesandnow

comprisesaclose-knitteamof

seven,severalofwhomhave

beenwiththebusinessfrom

thestart.Theilabclaimsits

team’spassionanddedication

arealargepartofthereason

deployedallovertheUKto

assistclients.Itcommitsto

nevercompromisingonquality

whilemaintainingitshigh

serviceandproductstandards.

SmartManufacturingisthe

onlylocalcompanyheavily

investingintraining,

equipmentandR&Dwhile

workingwithexpertsfromthe

UniversityofExetertooptimise

theproductionofequipment

usedtocreatethenewOxford-

AstraZenecavaccine.Itisalso

investingindevelopingATEX

productstocreatesafer

whythebusinesscontinuesto

succeedandthiscertainly

resonatedwithourjudges.

Theilabteamaimstogive

eachconsumerapersonal

serviceandtobuildarapport

withcustomers.Theyalways

takethetimetohelp,even

whenthereisn’tasale

involved,becausetheir

reputationisimportantand

setsthemapartfromtherest.

Itisnotuncommonforstaffto

spendhalfanhourtalkingtoa

customer,answeringtheir

questionsandgivingadvice.

Customerserviceisabove

allelsethemostimportant

AWARDS

WINNER

Smart Manufacturing

Business-to-Business Excellence

WINNER

The ilab

workingenvironments.

Overthepastfiveyears,

SmartManufacturinghas

investedmorethan£1million

todevelopitscapabilities,

whichithopeswillenableitto

provideevenmoreemployment

inNorthDevon.

SmartManufacturing

supportsmanybigname

brandswhoseproductsand

servicesareusedeverydayby

millionsofconsumerswho

havenoideaofthesupporting

roleplayedbybusiness-tobusinessprovidersand

Consumer Service Excellence

factorfortheteamandhas

beeningrainedinthevery

foundationoftheilab.Some

holidaymakersevenmakea

specialtriptoBarnstapleto

stopbyandsayhello,with

manycommentingthatthey

“justdon’thaveanythinglike

this”wheretheylive.

Severalyearsago,theilab

launcheditsWeCometoYou

servicetoprovideamobile

repairservice.Teammembers

traveltocustomers’homes,

placesofworkorhotelsto

carryouttheirrepaironsite.

Overthepastyear,theyhave

collectedbrokendevicesfrom

manufacturers.Clientsit

supportsincludeAccord,Arla,

Bellway,Forthglade,Ginsters,

Heinz,RedrowandWrigley.

Withmanyoperatinginthe

supplychainforfoodand

pharmaceuticalsupplies,Smart

Manufacturingprovides

constantout-of-hourscontact

asclientscannotafford

productiondowntimeand

requireaswiftresponsewhen

issuesarise.Itisthiswinning

commitmenttosupporting

clientbusinessesthatmade

SmartManufacturingstandout

forourjudges.

Runners-up


➤ CooperGolding

➤ GiffordsChartered

Accountants

➤ SavonaFoodservice

customers’homesand

repairedinstore,aswellas

helpingmanykeyworkers,

oftenatveryshortnoticeor

afterhours.

InresponsetoCovid,the

ilabhasalsocollected

unwantedorbrokentablets

andlaptopswhichithasfixed

andrefurbishedforfreebefore

donatingthemtoschools.

Currently,devicesworthmore

than£5,000havebeendonated

to15differentlocalschoolsto

provideessentialtechnology

forlocalchildren.

Forthesereasons,our

judgesthoughttheilaba

worthywinner.

Runners-up


➤ BabySensoryNorthDevon

➤ DevonPodiatry

➤ TorrsParkDentalPractice


■ smart-manufacturing.co.uk

Sciencedipityhasbeen

inspiringyoungstersinscience

since2014throughworkshops

forschoolsandgroups,

communityandcorporate

events,andscienceclubsfor

home-educationcommunities.

Sciencedipityisledby

qualifiedscientistandteacher

RuthMacLaren,supportedby

asmallteamofstaff.

Whenlockdownstarted,

RuthcreatedStay-in-Science

onlineclubsdeliveredover

■ Facebook@22TheCoffeeCabin

The Coffee Cabin, Appledore

openedinMarch2014withthe

aimofofferingfriendlyservice

withgreatcoffee.

Itmakes99%ofitsfoodin

house,includingsweetand

savouryscones,awide

selectionofcakes,cookies,

shortbread,soups,stews,

chowders,curriesandmore.It

AWARDS

WINNER

Sciencedipity

Digital & Online Achievement

sponsored by

Integraiscommittedtoprovidingtheverybestcommunication,

internetandITsupportforbusinessesfromitsofficesinNorth

DevonandEssex,includingmanagedITsupportandhosted

telecomsviaourownVoIPsystem.

Since2010,we’vebuiltareputationforpersonal,friendlyand

professionalservicethatdoesn’tcosttheearthandhaveworked

withawiderangeofbusinesses,puttingtherighttoolsandsupport

inplacetohelpthemgrow.

Withover50years’combinedexperienceinourexpertteam–

andapromisetoalwaystreatyouasanindividual–youcanbe

surethattheadvicewegiveistherightadviceforyourbusiness.

■ Visitintegra.im

WINNER

The Coffee Cabin

Excellence in Hospitality & Tourism

hasbuiltareputationforits

crabsandwiches.

TheCoffeeCabinuseslocal

produce,including:sausages

bacon,gammon,beef,chicken

andporkfromFHeards,

WestwardHo!;fishandcrab

fromthewetfishshop,

Appledore;andbreadfrom

CountryCottageBakery,

Bideford.

Ourjudgeswereimpressed

bytheattentiontheCoffee

Cabinpaystoitscustomers’

requirements.Itisabletocater

foranydietaryrequirementsas

itmakeseverythinginhouse.

Thisattractslotsofreturning

customerswithallergieswho

trustittopreparetheirfoodas

theyneedit.

Outsideoflockdown,the

CoffeeCabinhasafunand

friendlyatmospherewith

seatingclosetogethersothat

customerscanchatandmake

newfriends.Duringlockdown,

thecaféhasoperatedasa

Zoomandbackedupby

speciallydesignedresource

kitsdeliveredtofamilies’

homes.Clubsarecertificated,

sochildrencanworktowards

theBritishScience

Association’sAwardand

privateFacebookgroups

supportfamiliesastheywork

towardstheaward.

Ruthhasalsocreatedfree

scienceworkshops,opento

anyoneintheUK,andis

runningmorespecialised

scienceclassestoshareher

knowledgeandpassionfor

microscopy.

Theseactivitieshave

doubledthenumberof

childrenSciencedipityengages

withsincelockdownbegan.

Runners-up


➤ AleafiaWellnessCentre

➤ SavonaFoodservice

➤ TopMeadowFarm

takeaway,evenwhen

restrictionsloosened,asit

believescustomers’safetyis

moreimportant,butnormally

itlikestogettoknow

customers’favouritesandwill

oftenbepreparedtoservethese

evenbeforetheyhavesatdown.

Itshighstandardofservice

isveryimportanttotheCoffee

Cabinandhasledittowinning

manyawards,includingsix

TasteoftheWestGoldAwards.

Also,lastyearitprovidedfree

mealsforlocalchildrenduring

schoolholidays.

Runners-up


➤ TheEarlsdale

➤ HeleCornmill&TeaRoom

➤ StVincent’sGuestHouse


■ moretonhousedevon.com

Moreton HouseisaGradeII

listedformercountryhousethat

HarveyandHelenPhillipshave

workedonrestoringasa

weddingandeventsvenueand

visitoraccommodationsince

2015.Whentheyassumed

ownership,thebuildingsuffered

fromdampproblems,roof

leaks,dryrot,wetrot,

woodworm,death-watchbeetle

andaninternaltemperatureof

just4°C.Italsofeltlikean

institutionafterhavingbeen

usedaspartofGrenvilleCollege

Schoolfromthe1950sto2009.

TherestorationofMoreton

Houseimpressedourjudges

becauseitisamajorproject

thatreturnsalocallandmark

withasignificantheritageto

usebythepublic,ithas

employedtheskillsand

expertiseofawidevarietyof

localtradespeopleanditisa

■ topmeadowfarm.co.uk

Top Meadow Farmisactively

regeneratingBarnstapleafter

openingthefirstbutchers

shopinButchersRowfor

manyyearsinJune2020.

Notputoffbythe

dominanceofsupermarkets,

TopMeadowFarmtookon

thischallengebycreatingan

interiorwithahighly

impressivemoderndesignand

managingthespaceinitsunit

effectively. Italsocreateda

furtheroff-sitecuttingunit,

launcheditsonlineshopwith

‘clickandcollect’salesin

March2020andmarketedthe

businessprofessionally.

Ourjudgeswereimpressed

athowTopMeadowFarm

combinesalltheelementsofa

traditionalbutcher’sshopwith

themodernfacilitiesof

internetsellinganddelivery,as

AWARDS

WINNER

Moreton House

Excellence in Construction

sponsored by

Weareoneoftheleadingindependentbuildersmerchantsinthe

SouthWestoperatingoutof20locationsacrossDevon,Cornwall

andSomerset.Atourbranchesyou’llfindawidearrayofhigh

qualityproductsinstock,includinglandscaping,plumbingand

heating,heavysideandlightside,decorating,andgeneral

buildingmaterials,aswellasdedicatedkitchen,bathroomand

bedroomshowroomsinmanylocations.

Ourbranchteamsarehighlyknowledgeableandareonhand

tooffernecessarytechnicalassistance,recommendproducts

fromourextensivestock,andassistwithanyprojectsyou’re

undertaking.Whetherit’sourknowledgeableandreliablestaff,

orourgreatrangeofproducts,weaimtogothatextramile

whetheryou’rebuilding,maintaining,renovatingorrepairing.

We’redelightedtobeinvolvedinrecognisingalocalheroin

theconstructionindustry,asectorveryrelevanttoourbusiness.

■ Visitrgbltd.co.uk

personalprojectundertakenby

afamilycommittedtocreating

averyhighqualityvenue.

Withmorethan100rooms,

some3,600squaremetresof

WINNER

Top Meadow Farm

Outstanding New Business

wellaspromotinghighquality

NorthDevonproducetoboth

localandnationalconsumers.

FounderRayAuvrayisa

localfarmerwithapassionfor

organicfarmingandTop

Meadowisverymuchafamily

business,withsevenfamily

workersandfull-time

employees,includingtwo

butchers,runningtheshop.

TheTopMeadowbrandcomes

fromthenameofafieldon

StoneFarm,oneofthefamily’s

homefarms.Meatissupplied

fromitsownfarmsaswellas

fromotherlocalfarms.Top

Meadowplacesastrong

emphasisonhighanimal

welfarestandardsandlooksto

floorspaceandmorethan120

windows,HarveyandHelen

areapproximatelyhalf-wayand

sixyearsintotheproject,

havinggivenuptheirprevious

partnerwithfarmerswho

farmsustainablyand,where

possible,organicproducers.It

alsosuppliesexcellentproduce

fromotherNorthDevon

farmers,growersand

horticulturalists.

Thebusinesswasstarted

withthebeliefthatallmeat

consumersshouldhaveaccess

tohighquality,highwelfare,

organicandlocalmeat.Top

Meadow’sbutchersarealways

talkingandlisteningto

customersandoftenacton

theirideasandsuggestions.

Theyalsoofferadviceonhow

tocookandtreatmeat.

Openingduringlockdown

presentedextrachallengesfor

careers.Workingwithlocal

buildingcontractors,theyhave

projectmanagedandinterior

designedtheworkthemselves,

includingpaperwork,budgets,

healthandsafety,planning,

procurementandregulatory

aspectsinadditiontohands-on

craftandDIYtasks.

Restorationworkincludes

re-renderingmuchofthe

exterior;replasteringlotsofthe

interiorwithtraditionallime

materials;restoring,painting

anddecorating50rooms;and

systematicallytakingapart,

repairingandcarefully

restoringeverythingfrom

chimneypotstocellarsteps.

Thishasdevelopedanalmost

encyclopaedicknowledgeof

traditionalbuildingmethods

andmaterials,paintsand

cleaningtechniques.

Withlockdownslimiting

opening,MoretonHouse

enjoyedgreatsuccesswithits

holidayletsin2020,achieving

70%occupancy,andhopesto

buildonthisasthehospitality

sectoropensupagain.Itsfirst

weddingreceptionisplanned

forAutumn2021.

Runners-up


➤ TheGasmanandSon

➤ SouthMoltonScaffolding

TopMeadowasfootfallinthe

towncentrewasseverely

reduced.Mostofitsmarketing

wasdirectedthroughsocial

media,specificallyFacebook

andInstagram.Ithasnow

establishedavibrantonline

communityandalready

reachesanaudienceofsome

1,000followersthroughits

socialmediachannels.

WhileTopMeadowis

developingitsdeliveryservice

acrossthemainlandUK,its

maincustomersarequality

meatconsumersinNorth

Devon,whichdemonstrates

howitisachievingitsaimof

offeringlocalresidentsmeat

thatliterallygrowsinthefields

surroundingtheirhomes.

Runners-up


➤ FootCandy

➤ HomeSweetHome

➤ MoretonHouse


■ terracetapasbar.co.uk

Kayne Harveyissecondchef

inthebusykitchenofthe

TerraceTapas&WineBar,

Ilfracombe.Hepreparesfood

freshlyeveryday,cooksto

orderunderpressureand

supervisesjuniorstaff.Heisa

bigpartoftheteam,regularly

contributingideasand

contributesactivelytothe

successofthebusiness.

Kaynewasaveryhardworkingkitchenporterwhen

presentownersDawnMullen

andCliveChilcottacquired

thebusinessin2016.He

startedafull-timecourseat

college,butsimplywasn’t

enjoyingit.Whileworkingfor

thebusinessintheevenings

andatweekends,hestarted

learningmoreaboutthe

kitchenandaskedifhecould

becomeanapprenticechefat

AWARDS

WINNER

Kayne Harvey

at Terrace Tapas & Wine Bar

Highest Achieving Learner

sponsored by

AtlasPackagingistheUK’sleadingindependentcardboardbox

company.Ourmainaimistoprovideourcustomerswiththebest

bespokecorrugatedpackagingandtodothiswehaveour

owndesignandproductionservice.Ateverystepoftheprocessit’s

conductedaccuratelywhilstkeepingourpriceshighlycompetitive.

Weunderstandthatlongwaitingtimes,costsandpoorquality

canharmtheimpressionofyourbusinesses.ButhereatAtlas

Packagingwehavetheadvantageofhousingbothdesign

andmanufacturingfacilitiesonsitewhichallowsustofasttrack

theprocessofmakingyourcorrugatedpackaging.

Wekeepourpricesfairandcompetitivetoensurethatthe

highestqualitystandardsaremaintainedthroughouttheprocess.

Andwithconstantreinvestmentandconsultationweareableto

offerstateoftheartprintingandmanufacturingservicesto

maintainqualityatitsverybesteverystepoftheway.

■ Visitatlaspackaging.co.uk

therestaurant.InDecember

2017,hejoinedfull-timeand

enrolledasaworkplace

apprenticeontheL2Commis

Chefqualification.

Duetoissueswiththe

trainingprovider,his

qualificationtooktwiceas

longasnormal,yetKayne

studiouslycompletedhislog

book,wroteuprecipesand

workdiaries,constantlycame

toworkearlyandspenthours

discussingcookeryandcourse

work.Dawnsaysthey“stand

inaweofKayne’smotivation,

persistenceanddetermination”

whenmostyoungpeople

wouldhavegivenup.

Duringthistime,Kayne

alsoachievedCIEHFood

Safety;L2HACCP;L2

Allergens;WorldHost2020

KeepingCustomersSafe

duringCovidandFirstAidat

Workqualifications.

Runners-up


➤ EllieCourt

ofSavonaFoodservice

➤ JamesTimms

ofHarveyPrecisionTools

E s t . 1 9 8 3

Sustainable Corrugated Cardboard

Packaging with the environment at heart.

Packaging

Solutions for

our Planet.

Also passionate about our Community and

supporting our Charity of the Year 2021.

Roundswell Business Park,

Barnstaple, Devon, EX313TT.

+44(0)1271

344 055

sales@atlaspackaging.co.uk

www.atlaspackaging.co.uk


■ lambland.co.uk

Lamblandwasestablishedin

1961asasmallseasonalretail

shopintheharbourareaof

Ilfracombesellingleather

wallets,pursesandhandbags.

Asthebusinessdeveloped,it

recognisedtheneedtooffera

mailorderserviceandonline

storetoregularcustomers.This

grewquicklyandtoday

Lamblandisathirdgeneration

family-runglobalonline

businesswithitsheadquarters

onMullacottBusinessEstate.

NowLamblandhas

expandeditsrangetoinclude

sheepskinfootwear,sheepskin

rugsandawidevarietyof

gents’,women’s,children’sand

babies’sheepskinproducts.It

alsooffersacomprehensive

selectionoftopquality

■ holein1lynmouth.co.uk

■ Facebook@TwoScoopsTricycle

■ theoldbanklynton.co.uk

Liam Drewisa20-year-old

serialentrepreneurwhohas

nowstartedthreebusinesses.

AfterstudyingatPilton

CommunityCollege,he

movedtoYeoviltostudyLaw

andcompletedhiscriminal

litigationqualificationthere,

butdecidedthatuniversity

wasnotforhim.Hehada

longstandingambitiontorun

hisownbusinessandin

November2018tookthe

opportunitytobidforandwin

thetendertooperatethegolf

courseonLynmouth’s

AWARDS

WINNER

Lambland

International Trade

sponsored by

FoundedbymanagingdirectorLindaMiddleton-Jones,

InternationalTradeMattersLtdprovidesindependenttailored

supporttoSMEsandmicrobusinesses.

Levelsofengagementcanincludeatelephone-basedExport

Responsesupportservice,helpandadvicewithexport

documentationandaccreditations,orafully-embeddedExport

Managertooperateortrainyourexportdepartment.

■ Visitinternationaltradematters.com

cowhides,goatskinsand

sheepskinrugs,includingrare

breedsheepskins,reindeer

hidesandrugsforpets.

Lamblandworksvery

closelywithallitssuppliers,

whousethefinestsheepskin

andwool,ensuringproducts

areofthehighestqualityandas

ethicallysourcedaspossible.

WINNER

Liam Drew

Young Entrepreneur

seafront.Liamhasbeen

runningHolein1Lynmouth

sinceApril2019,alongwith

hisTwoScoopsTricycleice

creambusiness.

Liamsayshewentagainst

theadviceofmanytopursuea

careerinLaw:“Ikeptthe

couragetofollowmygut

feeling.Priortoopening

Holein1,I’dalwaysworkedfor

somebodyelse.Ienjoyedit

andI’velearntmostofwhatI

knowtodayfromthepeople

thatwereaboveme.

“Seeingwhatpotential

couldbemadeinthetourism

industryinLynmouthwasthe

maindrivingforce.Being

young,IfeltIhadnewand

differentideastomaybe

somebodythat’sbeeninthe

business20or30years.Isaw

Lamblandisproudtobe

Britishandispassionateabout

thecraftofhandmade

products.Themajorityofits

footwearandsheepskinisnow

BritishorEuropeanandalways

aby-productofthefarming

industry.Itpromotesaspecific

BritishMadecollectionwithall

productsbearingthe‘Madein

thingsthatmaybetheydidn’t.

“Twoyearsdowntheline,I

haven’tlookedback.”

Liam’sbiggestchallengewas

createdbylockdowns,which

shortenedhisseason.When

abletoreopen,hesawthat

footfallhadincreased

massivelyandcreated‘The

LatenightPutt’totake

advantageofit.

Puttinghisincredible

energytouseinthemost

recentlockdown,heusedthe

timetocreateathirdbusiness,

theOldBankcaféand

restaurantinLynton.

“Mybiggestsuccesshas

comemostrecently.Aftertwo

yearsofhardworkand

determination,I’vebeenable

totakeontheleaseofan

existingcafe.

Britain’logo.

Thecompanystarted

exportingwhenitsawaniche

intheoverseasmarketwitha

demandforBritish-made

products.Lookingathowit

couldflytheBritishflag

overseasandpromoteBritishmadefootwearandbespoke

sheepskinitems,itstarted

sellingviathirdparty

marketplacessuchasEbayand

Etsyaswellasonitsownweb

site.TheUSAwasthemain

target,althoughnowitshipsall

overtheworld.Toachievethis

ithadtointroducenew

shippingcourierswith

automatedparceltracking

softwareandtopriceitemssoit

couldabsorboverseastaxcosts.

Lambland’sbiggestmarkets

arenowFrance,Germany,the

USAandAustralia.Ithasalso

establishedrelationshipsin

NewZealandandNorthern

Irelandandhasstockistsin

thesecountries.

Runners-up


➤ TheClovellySoapCompany

➤ PeakOnline

➤ ThreadLOXX

“Again,notbeingonetosit

around,I’vespentthewholeof

Lockdown3refurbishingit

andgettingitreadyforthe

Mayopening.”

Liamisalwayslookingfor

newwaystostandouton

socialmediaandhasalsobeen

usingdowntimeduringthe

recentlockdowntodevelophis

brand,asheseesthisasreally

importantinbeingableto

standoutfromthecrowd.Asa

result,hehasmadesurethat

hemaintainsaconsistentlook

acrossallhissocialmedia

activitiesandhasinvestedin

brandedcoffeecupsto

reinforcehisbrandacross

everythinghedoes.

OurjudgesfeltthatLiamis

aremarkableexampleofwhat

ispossibleforyoungpeopleto

achievebystartingtheirown

businessinNorthDevon.

Runners-up


➤ EmilyBaglow&Whitney

Stoneman

➤ StaceyIbbotson


■ dymondengineering.co.uk

Dymond Engineeringhas

builtareputationasaleading

metalworksupplierin

shopfittingsandretaildisplay

equipmentsince1981andit

hasworkedwithmajorhigh

streetbrands.

Asamanufacturerofhighqualitybespokemetalwork,

Dymondprovidesaresponsive

sheetandtubemetal

fabricationservice,offering

designandvalue-engineering

withasolutions-focused

approach,alongwithits

specialistexpertisein

shopfittingsanddisplay

equipment.Itmanufactures

sub-contractmetalworkfor

leadingfit-outcompanies,

joinerycompaniesand

manufacturersaswellas

workingdirectlywith

independentretailers.

Whiletherapidgrowthof

onlineshoppingandrecent

lockdownsarehavinga

massiveimpactontheretail

industry,Dymond’scurrent

ownerssince2010havebeen

workingforsometimeto

diversifyintootherproducts

andmarkets.

■ FacebookKye’sOdd-jobs

Kye’s Odd-Jobswasstartedby

14-year-oldKyeWoodsin

Barnstaplein2020.

Kye’sbusinessfirstcaught

oureyeonFacebookwherewe

AWARDS

WINNER

Dymond Engineering

Made in North Devon

sponsored by

TheSignMakermanufactureshighqualitysignsandmemorialsto

suitallbudgets,offeringahugechoiceinmaterials,fontsand

images.Italsoprovidesamassiverangeofstandardsafetysigns,

postersandequipment.

Wemakesomanydifferentsignsjustthewayyouwantthem–

housesigns,homesignsandnameplates,doornumbers,memorial

plaques,businesssignsandwheelcovers.Ifyouneedadvicewith

anyofthesigns,plaques,businesssignage,memorialsorgiftsdo

callus01769561355.

OurmainworkshopsarebasedinNorthDevon,butwesendour

signsallovertheworld.Weknowweareluckytobesituatedinthe

countryandourwebsiteshowshowwecareforourcountryside.

Visitourwebsitetoseethehugevarietyofsignageweoffer.You

canplaceordersbyphone,emailorviaouronlineshop.

■ Visitsign-maker.net

Theseincludeitscustommadehandsanitiserstandsfor

childrenandadultsforusein

schoolsandbusinesses;its

RockandRollbedframesfor

campervanconversions,

whichenabletherearcarseats

inacampervantoeasily

WINNER

Kye Woods

Junior Entrepreneur

wereimpressedbyhisspiritof

enterpriseinsettingupa

businesscompletingoddjobs

forlocalresidents.Kye

convertintoacomfortablebed

frame;andtheTX3Total

TrainingTower,ahome

trainingrackconceivedduring

lockdownsbyJackEyers,aGB

Paracanoeathlete,whowas

disappointedwiththequality

ofaffordablehomepower

demonstratedthisagainby

entering ourbusinessawards.

Itisforthisreasonthatwe

feelKyedeservesrecognitionas

towerspreviouslyavailable.

DymonddevelopedtheTX3

withJackandithasnowbeen

chosenbyTeamGBtobe

installedintheGBOlympic

andParalympictraining

villageatthisyear’sTokyo

OlympicGames.

ThishasenabledDymond

toenternewmarketsandit

nowmanufacturesproducts

forlibraries,schools,offices

andfoodpreparationfacilities

aswellasthehigh-quality

homefurnishingsmarket.

Ourjudgesweredeeply

impressedwithDymond’s

highqualityengineering,

innovationanditsdedication

totheregenerationofBritish

manufacturing.Thecompany

proudlypromotesthevital

‘MadeinBritain’messageand

issupportingcustomerstoreshoremoreoftheirproduction

backtotheUK,asforeign

manufactureceasestobeas

cheapasitwasandhome

manufactureroftenprovides

superiorquality,faster

deliveryandgreatercontrol.

Runners-up


➤ dizzydaze

➤ MoatHouse

➤ ThreadLOXX

agenuineentrepreneurwho

hastakentheinitiativetostart

abusinessatanagewhenmany

young peoplehavenoteven

startedtothinkaboutcareers

orbusiness.

WehavecreatedtheJunior

Entrepreneurawardto

celebrateKye’sachievementand

wethinkhehasasuccessful

futureaheadofhim,whatever

hechoosestodo.


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