Red Oak Fire Rescue - 2020 Annual Report

Red Oak Fire Rescue
2020 ANNUAL REPORT
Pride • Integrity • Honor

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TABLE OF
CONTENTS

Message from the Chief 4
About Red Oak Fire Rescue 6
Response Standards, Statistics & Data 11
Training 19
Stations & Fleet 22
Budget/Department Funding 25
EDUCT 28
Community Risk Reduction Division 30
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MESSAGE
FROM THE CHIEF

MESSAGE FROM THE CHIEF
It is with great pride and honor that the officers and members of Red Oak Fire Rescue present this 2020 annual
report. The data contained in this report serves as a testament to the professionalism and dedication
of our firefighters and staff. It is our intention to be transparent on the performance of our service delivery.
While 2020 was extremely challenging for our City, County, State, and Country, the City of Red Oak led the
way in many aspects dealing with the COVID-19 pandemic. There were many unknowns with no previous
experience or background information to pull from. The City of Red Oak staff, executive team, and elected
officials faced this challenge head on with competence, respect, and compassion for the City staff and citizens
we serve. This pandemic has made us stronger, more resilient, and a more prepared organization for
enduring it.
We are thankful for the tremendous support received from our community, city council, and the other departments
we have worked alongside in 2020. Our value to the community is measured directly by the services
we provide. We pride ourselves on being an advocate for the betterment of the community, remaining
engaged through community involvement in education, public programs, and by delivering the highest
quality services to those who live, work and visit our community. We invite everyone to visit our fire stations
and meet the wonderful people who make it all happen.
Red Oak Fire Rescue will continue to be a progressive organization by planning ahead and remaining
preemptive with the deployment of our service delivery and programs offered. We continue to evolve and
be an asset to our community as the community changes and grows. The members focus on excellence and
strive each and every day to improve our service through continuous improvement measures.
The dedicated professionals of Red Oak Fire Rescue are devoted to your safety and wellbeing. They are motivated
by a sense of duty, tradition, and pride to train and prepare themselves to respond when they are
called upon. Whether assigned to work in administration, Community Risk Reduction, or on a fire truck, the
men and women of Red Oak Fire Rescue are here to serve you.
It is an honor and privilege to be the Fire Chief and serve with the men and women of Red Oak Fire Rescue!
Ben Blanton, Fire Chief
City of Red Oak, Texas
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ABOUT
RED OAK FIRE

Vision of Excellence
The members of Red Oak Fire Rescue have a shared vision of creating an organization
that is recognized for exceeding the needs of the community and setting the standard of
excellence in emergency services.
Core Values
Red Oak Fire Rescue is dedicated to providing excellent service to our customers. To achieve
our Mission and reach our Vision of Excellence - a healthy, positive and productive work environment
is essential. The members of Red Oak Fire Rescue have identified a set of core
values that every member shall uphold to ensure our ideal work environment. Each and
every action and decision will reflect these core values.
Professionalism
Acting with honesty, integrity and respect.
Leadership
Showing the way with a positive attitude and open communication.
Employee Well-Being
The department will strive to provide employee wellness, employee education,
professional development and encourage and support employee family life.
Accountability
Taking pride in our work and being responsible for our actions.
Teamwork
All members working together to achieve a common goal.
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FIRE ADMINISTRATION
Fire Administration is comprised of a staff of three which includes the
Fire Chief/Emergency Management Coordinator, Fire Marshal and an Executive
Assistant. Our administration responds to change, solves problems and
collaborates on issues, assesses community needs and resources required to
meet those needs, and formulates plans to provide comprehensive and costeffective
services to our customers — the citizens of Red Oak. These personnel
are also responsible for strategic and budgetary planning, quality assurance,
the setting of policies and overall management of all departmental activities.
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EMERGENCY
OPERATIONS
Emergency operations is the most visible and
active component of the department. Fire-
Rescue resources are deployed from two
stations which are staffed by career
firefighters 24 hours a day, 7 days a week,
365 days a year.
There are 27 personnel assigned to
operations. The makeup of these personnel
include: 3 Battalion Chiefs, 6 Captains, 6
Engineers, and 12 Firefighters. These
personnel are divided up equally and are
deployed into a 3 shift rotation. Personnel
assigned to shifts work 24 hours and then are
off for 48 hours. Personnel assigned to
operations respond to all types of fires,
emergency medical services, motor vehicle
accidents, rescue calls, and hazardous
materials incidents.
American Medical Response is the city’s
contracted ambulance provider. Red Oak is a
part of a county EMS system that has 7
staffed ambulances, 1 ambulance is
stationed in our city. Station 3 houses our
EMS resources.
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RESPONSE
STANDARDS
STATISTICS & DATA

.5
KEY PERFORMANCE INDICATORS 2020 TARGET
Percent of Property Saved vs. Loss—Total Saved: $ 2,038,226 66% 80%
NFPA 1710 COMPLIANCE MEASURES 2020 TARGET
A Shift B Shift C Shift
Average Reaction Time - Station 1 1:33 1:20 1:29
1:27
≤ 80 Seconds
Average Reaction Time - Station 2 1:41 1:20 1:24 1:28 ≤ 80 Seconds
Average Response Time - Station 1 6:15 5:47 5:42 5:56
Average Response Time - Station 2 7:11 7:08 7:22 7:14
≤ 5:20
Minutes
≤ 5:20
Minutes
Travel Time (1st Arriving Engine at a Fire Suppression Incident) 4:47 ≤4 Minutes
Fractile Time at 90% of Fire Responses 8:36
Fractile Time at 90% of Structure Fire Responses 12:33
≤ 5:20
Minutes
≤ 9:20
Minutes
The current roadway infrastructure and geographic location of Station 2 will continuously
present challenges in achieving response time goals for E-182.
Truck 181 is cross-staffed with Engine 181. Challenges in achieving response time goals will be
on-going for Station 1 until the truck is staffed independently or until we transfer back to a
Quint concept.
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OVERTIME BREAKDOWN
3,468
APPARATUS RESPONSES
3,350
HOURS SPENT ON CALLS
AVERAGE OF 7.5
CALLS PER DAY
RATIO OF EMS INCIDENTS TO
FIRE INCIDENTS IS 65% TO 35%
RESPECTIVELY
683 OVERLAPPING DISTRICT
INCIDENTS
(25.05% OF CALLS)
6:27
AVERAGE RESPONSE
TIME
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Fire City ESD#4 Other District Combined
100 Fire, other 2 2
111 Building fire 5 13 1 19
118 Trash or rubbish fire, contained 3 1 4
123 Fire in portable building, fixed location 1 1
130 Mobile property (vehicle) fire, other 1 1
131 Passenger vehicle Fire 13 3 16
132 Road freight or transport vehicle fire 1 1
140 Natural vegetation fire, other 1 1
142 Brush or brush-and-grass mixture fire 1 1
143 Grass fire 10 7 17
150 Outside rubbish fire, other 2 2
151 Outside rubbish, trash or waste fire 2 4 6
154 Dumpster or other outside trash receptacle 1 1
162 Outside equipment fire 1 1 2
TOTALS 40 33 1 74
Overpressure Rupture, Explosion, Overheat (No Fire) City ESD#4 Other District Combined
200 Overpressure rupture, explosion, overheat other 2 2
251 Excessive heat, scorch burns with no ignition 3 3
5 5
Rescue & Emergency Medical Service Incident City ESD#4 Other District Combined
311 Medical assist, assist EMS crew 1 1
320 Emergency medical service, other 2 2
321 EMS call, excluding vehicle accident with injuries 1149 517 7 1673
322 Motor vehicle accident with injuries 73 17 3 93
323 Motor vehicle/pedestrian accident (MV Ped) 2 2 4
324 Motor vehicle accident with no injuries 75 9 7 91
352 Extrication of victim(s) from vehicle 1 1
363 Swift water rescue 1 1
TOTALS 1299 550 17 1866
Hazardous Condition (No Fire) City ESD#4 Other District Combined
400 Hazardous condition, other 1 1
411 Gasoline or other flammable liquid spill 4 4
413 Oil or other combustible liquid spill 3 1 4
424 Carbon monoxide incident 4 4
440 Electrical wiring/equipment problem, other 2 2
441 Heat from short circuit (wiring), defective/worn 1 1
442 Overheated motor 3 3
444 Power line down 7 12 19
445 Arcing, shortened electrical equipment 4 2 6
480 Attempted burning, illegal action, other 3 3
482 Threat to burn 1 1
TOTALS 30 18 48
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Service Call City ESD#4 Other District Combined
500 Service call, other 2 2
510 Person in distress, other 4 4
511 Lock-out 25 1 26
520 Water problem, other 1 1
531 Smoke or odor removal 18 6 24
550 Public service assistance 2 1 3
551 Assist police or other governmental agency 3 3
552 Police matter 1 1
553 Public service 87 76 163
554 Assist invalid 5 6 11
561 Unauthorized burning 11 8 1 20
571 Cover assignment, standby, move-up 2 1 59 62
TOTALS 157 103 60 320
Good Intent Call City ESD#4 Other District Combined
600 Good intent call 2 3 5
611 Dispatched & cancelled en route 85 27 58 170
621 Wrong location 2 1 3
622 No incident found on arrival at dispatch address 8 12 20
631 Authorized controlled burning 10 15 25
632 Prescribed fire 1 1
651 Smoke scare, odor of smoke 6 5 11
653 Smoke from barbeque, tar kettle 1 1 2
TOTALS 114 64 59 237
False Alarm & False Call City ESD#4 Other District Combined
700 False alarm or false call 90 17 107
710 Malicious, mischievous false call, other 1 1
711 Municipal alarm system, malicious false alarm 5 5
713 Telephone, malicious false alarm 1 1
714 Central station, malicious false alarm 1 1
730 System malfunction, other 4 4
731 Sprinkler activation due to malfunction 1 1
733 Smoke detector activation due to malfunction 9 4 13
735 Alarm system sounded due to malfunction 10 1 11
736 CO detector activation due to malfunction 2 2
740 Unintentional transmission of alarm, other 4 4
741 Sprinkler activation, no fire—unintentional 1 1
743 Smoke detector activation, no fire 9 2 11
744 Detector activation, no fire - unintentional 2 2
745 Alarm system activation, no fire 7 7
746 Carbon monoxide detector activation, no CO 2 2
TOTALS 148 25 173
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Severe Weather & Natural Disaster City ESD#4 Other District Combined
814 Lightening strike (no fire) 1 1
815 Severe weather or natural disaster standby 2 2
TOTALS 3 3
Special Incident Type City ESD#4 Other District Combined
900 Special type of incident, other 3 3
TOTALS 3 3
Grand Totals 1799 793 137 2729
Total Incidents 2010-2020
3000
2605
2696 2658
2772 2768 2729
2500
2336
2265 2226
2182
2298
2000
1500
1000
500
0
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
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TRAINING

TRAINING
Training is crucial to our Career Development. Red
Oak Fire Rescue is committed to providing the
citizens of the City of Red Oak with a highly trained
fire and rescue department. Members are sent for
specialized training on a regular basis throughout
the region. On a regular basis, our firefighters train
with area fire departments to maintain familiarity
with each other and increase on-scene
performance and safety. As the Rescue
Department for the Ellis Dallas Unified Cooperative
Team (EDUCT), each member of the department
must be trained at the technician level on all
rescue disciplines. This includes: High Angle,
Trench, Confined Space, Heavy Extrication,
Structural Collapse and Swift Water Rescue. Total
training hours for 2020 were 6,882.
6,882
Total training hours for 2020
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Firefighters participate in company level and
multi-company training evolutions and
exercises. This emphasizes teamwork and
coordination during emergency incidents
requiring multi unit responses.
Rotation is used to maintain an even coverage
of available apparatus across the city while
crews are training. This is to ensure that there
is a unit covering all stations and districts at all
times.
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STATIONS &
FLEET

STATIONS
Central Fire Station opened in 2003. Central Fire Station is the home for one Ladder Truck, one Engine, one
Reserve Engine, one Brush Truck, one Battalion Chief, one Rescue Truck, and the mobile incident command bus.
Station One’s primary response district is all City and ESD areas west of Hwy. 342 to the boundaries of Ovilla and
Glenn Heights. Station One also houses the city’s Emergency Operations Center. Staffing at Station One consists
of one Battalion Chief, one Captain, one Driver/Engineer, and two firefighters. In addition, Fire Administration
offices out of this station.
Station 1 had 2,303 fire apparatus responses
Station 2 had 1,171 fire apparatus responses
Station Two, which opened in January of 2008, services all addresses east of Hwy 342. The station is located in
the 1200 block of Pierce Road. Strategically located to receive the highest ISO points for addresses within the
city, the station is within five road miles of the eastern-most residences of the City of Red Oak. Station Two
houses one engine, and two brush trucks. Staffing at Station Two consists of one Captain, one Driver/Engineer,
and two Firefighters.
Station 3, which houses AMR only, had 1,357 responses
including 861 hospital transports
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FLEET
Truck
Year Model Total Mileage Fuel Expense Total Hours
FY20
Maintenance
Expense
Responses
T-181 2013 20,851 $5,660 2,322 $16,108 520
Engine
Year Model Total Mileage Fuel Expense Total Hours
FY20
Maintenance
Expense
Responses
E-181 2012 61,202 $6,366 6,444 $27,278 1,271
E-182 2017 30,072 $8,213 2,515 $4,173 1,126
E-183 2007 123,802 $1,931 10,021 $2,864 N/A
Brush
Year Model Total Mileage Fuel Expense Total Hours
FY20
Maintenance
Expense
Responses
B-181 2009 25,644 $670 N/A $90 44
B-182 2004 50,041 $687 N/A $115 41
E3-67 2019 2,820 $63 N/A $1,417 4
Support
Vehicles
Year Model Total Mileage Fuel Expense Total Hours
FY20
Maintenance
Expense
Responses
C-181 2017 13,820 $1,313 N/A $241.95 18
FM-183 2019 11,635 $2,954 N/A - 28
BC-181 2016 32,835 $3,003 N/A $1,621 422
R-181 2019 1,097 $192.75 146 $9.98 3
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BUDGET
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FY20 AMENDED
GENERAL FUND BUDGET
$3,740,750
PERSONNEL SERVICES EXPENSES
$3,303,884
88.3% OF TOTAL BUDGET
72.5% SALARY & OVERTIME
27.5% INSURANCE, TAXES AND BENEFITS
OPERATIONS & MAINTENANCE EXPENSES
$436,866
11.7% OF TOTAL BUDGET
TAX REVENUE
25.7% OF THE GENERAL FUND BUDGET IS ALLOCATED
TO THE FIRE DEPARTMENT
ESD #4 REVENUE $567,930
CAPITAL EXPENDITURES
DEBT FUNDED CAPITAL $181,000
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OVERTIME BREAKDOWN
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EDUCT

EDUCT DEPARTMENT COMPARISONS
OVERTIME BREAKDOWN
City Population Incidents Services ISO Stations Engines Ladder Medic
Cedar Hill 49,615 5,804 F/M/R 2 4 3/3P 1/3P 3 1
DeSoto 49,047 9,277 F/M 1 3 2/3P 1/3P 3 1
Duncanville 39,415 6,559 F/M 2 2 1/3P 1/3P 2 1
Ennis 21,230 2,184 F/M 2 3 3/3P 1/4P FRO 0
Ferris *5,780 1,129 F/M 3 2 1/3P 0 FRO 0
Glenn Heights 16,234 1,512 F/M 3 1 1/3P 0 1 0
Hutchins 5,338 1,884 F/M 4 2 2/3P 1/3P 2 0
Lancaster 39,214 7,356 F/M/R 2 3 3/3P 0 3 1
Midlothian *46,905 4,492 F/M/R 2 3 3/3P 1/3P 3 1
Ovilla *15,000 895 F/M 2 1 2/3P 0 FRO 0
Red Oak *25,345 2,729 F/M/R 2 2 2/3P 1/0P FRO 1
Waxahachie 40,975 4,217 F/M/R 2 3 3/3P 1/2P FRO 1
*Population is a combination of City Population + Emergency Service District Population
Battalion
Chief
EDUCT—Ellis Dallas Unified Cooperative Team
Definitions:
INCIDENTS - Based on total responses for 2020.
SERVICES - Identified the types of emergencies in which
the agency responds and handles
APPARATUS/STAFFING - Minimum staffing per
unit is indicated under apparatus type. For example,
the code (3/3P) under the Engine Category
indicates the department has 3 engine companies
staffed with at least 3 personnel at any given
time.
F — FIRE
M — EMERGENCY MEDICAL
H — HAZMAT
R — TECHNICAL RESCUE
ISO RATING - Established by the Insurance Service Organization
for Fire Departments; rating is on a scale of 1
-10, with 1 being the best possible score.
FRO - First Responders Only: These cities do not
have ambulances.
CHIEF - Identifies the number of Battalion Chiefs
assigned to a 24-hour per period.
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COMMUNITY
RISK REDUCTION
DIVISION

The Community Risk Reduction Division of Red
Oak Fire Rescue, commonly referred to as the Fire
Marshal‘s Office, is under the direction of Fire Marshal
Nathan Diaz. Community Risk Reduction conducts
annual fire inspections of existing occupancies - for
example: schools, churches, restaurants, apartment
buildings, and businesses. All Certificate of Occupancies
for new businesses require a fire inspection as well. The
Division assures proactive measures are taken that
actually prevent a fire before it begins and to prevent
the spread of fire if a fire does occur.
Community Risk Reduction is responsible for fire
prevention, fire inspections, investigations, construction
plan review, fire alarm and fire sprinkler system plans
and testing, public education, construction consultation
and advisement. Red Oak Fire Rescue Investigators
determine cause and origin of fires; investigators are
certified as Peace Officers and hold certificates from the
Texas Fire Commission as fire and arson investigators.
The CRRD brought in $13,949 in revenue in 2020.
This revenue was through inspections, plan reviews,
Certificate of Occupancies, Sprinkler/Alarm Test, and
Foster Home Inspections.
BUILDING
INSPECTIONS
255
Total # of building inspections and
re-inspections
PLAN REVIEWS
40
CERTIFICATE OF
OCCUPANCY
INSPECTIONS
52
FOSTER/GROUP HOME
INSPECTIONS
18
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OVERTIME BREAKDOWN
Public fire education is also another task
of the division along with assistance from
the fire suppression personnel. In 2020
Red Oak Fire Rescue was unable to have in
person Public Education Events because of
COVID-19. CRRD reached the community
with 140 public safety announcements
which included using local newspapers,
social media and the Red Oak Fire Rescue
website.
PUBLIC SAFETY
ANNOUNCEMENTS
140
1,785 Followers
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