Business Strategy E-Magazine August 2021

1. Do not command: Give directions
and instructions based
on your skills, but explain why
you would do so. If you are
really convinced that you are
giving those indications, also
explain what the weak aspects
of your decision might be: “I
believe that to do this, you
have to do this, but you may
be faced with these reactions
or this unexpected result. If
that happens, then do so. “ Always
present a plan B to your
directions
2. Do not react by listening to only
one voice: if you get an email
criticizing your team’s activities,
deal with it immediately,
but without attacking. Ask
your employees about the genesis
first, and if you find any
flaws, ask your client for understanding,
and explain your
weaknesses, reassuring him
that you will do your best to
fix them. Ask your team how
to fix it and help them find
the solution, if possible, and
rebuild the error with them to
see the wrong steps, to avoid
another similar error.
3. Smile when you enter the office:
that moment can affect
the work of others for the rest
of the day. Difficult? Are you
bluffing? For 5 minutes think
about the others, and say hello
to everyone if you can. It
doesn’t seem like a big effort,
and it’s still about education!
4. Thanks whenever possible: A
leader always takes the time
to recognize the work of his
team, even publicly, internally
and when he deserves it
also on social networks
5. Look people in the eye, always:
when you are speaking for a
joke, when you are arguing
for an idea, when you are at
odds over a thought or activity,
when you are giving negative
feedback or even when
you thank a person, look into
their eyes, otherwise they
are not sincere your thanks.
Look people in the eye when
they ask to talk to you, it really
shows that you are giving
them time, it’s not a chore!
6. Stay more often in the middle
of the offices, go to see people
while they work, without
the look of a train conductor.
If you are in a large organization,
and it is impossible
for you to reach everyone,
do it systematically and periodically.
Spend some time in
the midst of daily activities,
with the curiosity of wanting
to know what is happening,
let them tell you some difficulties,
anecdote, but without
the checker’s gaze or the gendarme
uniform!
7. Take responsibility and admit
your mistakes. Leaders are also
wrong and wrong more than
others, because they have to
make many more decisions,
and with more people. Budget
it wrong, never get defensive,
and ask for help so people can
help you when you’re in trouble.
8. You must have courage: in one
of his famous phrases Arnold
H. Glasow said that
“A good leader takes a little more of
his share of the blame, a little less
than his share of credit” There is no
worse thing for one of your team
members to take the blame for an
unfortunate and sometimes ambiguous
situation or outcome”.
22 Issue 14, August2021 | CONTENTS
Issue 14, August 2021 | CONTENTS 23