EDGE Services Summer Newsletter 2021

EDGE services
Summer 2021
NEWS
LETTER
Covid Vaccine Booster
Approved for Autumn
The NHS has been given the
green light to start planning a
Covid vaccine booster programme
in the UK ahead of this winter.
With a bigger flu season expected,
additional protection against
Covid is likely to be needed and
it is anticipated that more than
30 million vulnerable people,
those clinically vulnerable and all
frontline workers, will receive a
third dose. Young adults, who will
have only received their second
dose over the summer will not
receive a third dose, although this
decision is expected to be revisited.
It has not yet been decided
which vaccines will be used.
The Joint Committee on
Vaccination and Immunisation
(JCVI) advise that these boosters
will assist in maintaining protection
against Covid-19 and new variants
for those most at risk before winter
comes. Vaccines are thought to
protect most people for at least
six months but a lack of data on
exactly how long immunity lasts is
prompting a safety-first approach.
Professor Jonathan Van-Tam,
deputy chief medical officer for
England, said: “We want to be on
the front foot for Covid-19 booster
vaccination to keep the probability
of loss of vaccine protection, due
to waning immunity or variants, as
low as possible - especially over
the coming autumn and winter.”
He also advised that other
respiratory viruses, particularly
flu, were likely to be an additional
problem this winter.
Health and Social Care Secretary,
Sajid Javid, said ministers were
working with the NHS to rapidly
deliver the programme from
September across all nations and
that the booster programme will
protect the freedom that has been
hard fought for.
The JCVI’s final advice will be
published before September,
when better data will be available
on how long protection from the
first two doses of the vaccines
lasts. The latest figures on
hospitalisations, emerging
variants and trials will also be
taken into account at that point,
and could change the advice
accordingly.
EDGE News!!
2022 Public Training Schedule
– Out Now!
EDGE has recently completed our
public course training schedule for
2022.
Due to increasing demand for
public training courses we are
delighted to announce that we
have added even more dates to
the schedule. The full list, with our
updated availability, can be found
at www.edgeservices.co.uk
Additional Level 4 ‘Children
Handling and Risk Assessment
Key Trainer’s Certificate’ Public
Courses for 2022.
The increasing popularity of this
four-day course has seen us
add extra public dates in 2022 to
our venues in Birmingham and
Brighton and, new for 2022, dates
at our venue in Glasgow.
Additional Refresher/Update
course dates will follow in line with
certification periods.
We hope that public demand for
this training continues to grow so
that we can expand it at some of
our other venues in future.
www.edgeservices.co.uk
01904 677853

2 Summer 2021 Newsletter
NHS Awarded St Georges Cross
for 73 Years’ Service
Her Majesty the Queen has awarded the NHS with the George Cross for 73 years of dedicated service and
for their collective response to the coronavirus pandemic.
In response to this unprecedented honour, bestowed collectively for only the third time, NHS chief executive Sir
Simon Stevens, said that the “darkness” of the last 16 months had brought out the best in health and care staff
and he paid tribute to everyone in the NHS and beyond who had played their part.
“This unprecedented award rightly recognises the skill
and compassion and the fortitude of staff right across the
National Health Service – the nurses, the paramedics,
the doctors, the cleaners, the therapists, the entire
team– who under the most demanding of circumstances
have responded to the worst pandemic in a century and
the greatest challenge this country has faced since the
Second World War.
“Out of those dark times have come the best of what it
means to be a carer and a health professional.
“In the face of adversity we have seen extraordinary
teamwork, not just across the NHS but involving
hundreds of thousands of volunteers, millions of carers,
key workers and the British public who have played
an indispensable role in helping the health service to
look after many hundreds of thousands of seriously ill
patients with coronavirus.
“And so, as we congratulate staff across the health
service on this award, we recognise that completing the
NHS COVID vaccination programme which is in the final
stages is now the surest way out of this pandemic and
provides a sense of hope.”
EDGE services

Legal Cases
Summer 2021 Newsletter 3
Two Care Provider Companies Fined and a
Manager Cautioned After Employee Stabbed
A Liverpool care agency, that supports people with
mental health issues, its manager and a care home have
been fined after an employee was stabbed by one of its
residents.
Liverpool Crown Court heard that on the 2 November
2014 an employee of the care company was undertaking
a regular scheduled visit to assist the transition of
services for a resident from one site to another. During
the visit, the untrained employee was left alone in the
kitchen with the individual despite the care plan stating
that the resident, whose capacity for violence and
aggression had been clearly identified, required the
attendance of two care workers at all times. Whilst the
employee was unaccompanied, the resident crossed the
kitchen and stabbed the employee in the right side of her
neck.
While the employee made a physical recovery, she has
suffered post-traumatic stress disorder (PTSD) and
long-term psychological trauma and is still receiving
counselling.
An investigation by the Health and Safety Executive
(HSE) found that despite care plans and risk
assessments being in place from the City Council, the
NHS Mental Health Trust and care company, all of which
indicated the high risk the individual posed to themselves
and others, neither care company took account of these
documents prior to the visits.
It was also found that dedicated training and a full risk
assessment and care plan for that individual were not
undertaken to identify the triggers for violence and
aggression, and how the risk could be managed. The
need for 2:1 supervision, triggers (things not to say
or do) should have been identified and copies of the
documents given to employees at the new site prior to
their visits. Arrangements regarding communication and
supervision by the two care agencies should also have
been undertaken and adequate supervision during visits
provided by both care companies.
HSE inspector, Rose Leese-Weller, said after the
hearing: “This was a tragic and wholly avoidable incident.
Those in control of work have a responsibility to devise
safe methods of working and to provide the necessary
information, instruction, and training to their workers.
“If a suitable safe system of work had been in place
prior to the incident, the individual in care may not have
reacted the way they did, and life changing injuries
sustained, and trauma experienced by this employee
could have been prevented.”
Care Provider Fined £80,00 for Failing to
Prevent Harm to Vulnerable Resident
A care provider pleaded guilty to failing to provide safe
care and treatment following a CQC prosecution and
was fined £80,000 after an 87-year-old woman suffered
avoidable harm at its nursing home.
The court heard how the resident, who had suffered a
stroke in her own home, was admitted to the care home
in August 2016 having been fitted with a catheter during
her stay in hospital.
On 3 September 2016, her daughter visited the home
where she found her mother semi-conscious in bed, in
considerable distress and calling for help.
She alerted staff who found that the catheter was
blocked. The resident was admitted to hospital where
she sadly died the same day. Urinary sepsis associated
with her catheter was cited as her cause of death.
A CQC investigation found serious failings in her
care, including a lack of appropriate assessment
before admission, gaps in staff training and poor
communication. Carers were found to have not been
trained in catheter care and the provider had not
adequately monitored how much fluid the resident
was taking through a feeding tube or whether this
corresponded with the urine collected in her urine bag.
The 87-year-old’s care plan also lacked detail and
accuracy, with records referring to her by the wrong
name and stating she should be encouraged to drink
over a litre a day when she was nil by mouth.
Mary Cridge, CQC deputy chief inspector for adult
social care, said: “This is a distressing case and I
welcome the guilty plea.
“This vulnerable, elderly lady had every right to expect
safe care, but the provider failed in its specific legal
duty to protect her from avoidable harm. When a
provider puts people in its care at risk, we take action to
hold it to account and protect people.
“I hope this prosecution reminds care providers they
must always take all reasonable steps to manage risks
to people’s safety. Today this home is rated by the
CQC as good in all areas, and we are confident that it
provides safe, compassionate care to everyone who
lives there.”
www.edgeservices.co.uk
01904 677853

4 Summer 2021 Newsletter
People Handling
Practical Skills
Videos
The EDGE Services trainers spent time last year
filming an extensive and thorough range of people
handling techniques as a resource for our moving and
handling ‘Key Trainer’ qualified delegates. These were
made in direct response to requests received during
the spring 2020 lockdown to make a video resource
that would help make distance learning for the practical
techniques a more viable option. While the videos
are not intended to take the place of supervision and
monitoring of staff, they have proven able to reduce
the amount of hands-on contact that our key trainers
have been required to have while face-to-face training
opportunities have been limited. Mooreover, they
provide our key trainers with a useful aide-memoire of
safer handling techniques.
We have received an overwhelmingly positive
response to these new videos and are delighted to
announce that we will be filming a Module 5 at our
AGM in August 2021.
Modules 1 - 4 increase in complexity as staff move
up them and they demonstrate and explain over 50
individual practical techniques including:
•Getting the client ready to stand.
•Sit to stand techniques.
•Chair to chair transfer techniques.
•Managing the slouched client.
•Managing the falling client.
•Assisted walking etc.
•Managing the fallen client with equipment.
•The use of handling slings and handling belts.
•The use of turntables/rotating boards.
•The use of transfer boards.
•The use of rotating turners and perched
transferring aids.
•The use of slide sheets and in-bed turning
systems.
•The use of oval gliding boards.
•The use of a very wide range of hoists and
slings including a gantry hoist system etc.
Module 5 will include practical demonstrations and
explanations of more complex practical techniques
(with and without equipment) including assisting clients
into/out of vehicles and up/downstairs.
If you have any thoughts on what practical skills you, as
an EDGE-trained key trainer, might like to see form part
of Module 5 please get in touch.
Legal Case
NHS Trust Fined for Failing to Manage
Environmental Risks
An NHS Foundation Trust has been fined for failing to
manage environmental risks within its mental health
inpatient wards.
Chelmsford Crown Court heard that, between 25 October
2004 and 31 March 2015, the Trust failed to effectively
manage recognised risks from potential fixed ligature
points in its inpatient wards which resulted in mental
health patients being exposed to unacceptable and
avoidable risk at a time when they were most vulnerable.
Eleven inpatients died during this timeframe; their tragic
deaths involved access to fixed ligature points.
An investigation by the Health and Safety Executive
(HSE) found that the Trust failed to adequately identify,
or address with sufficient urgency, the significance of the
environmental risks within its inpatient wards.
The Trust pleaded guilty to breaching Section 3(1) Health
and Safety at Work Act 1974, they were fined £1,500,000
and ordered to pay costs of £ 86222.23.
Speaking after the hearing, HSE inspector Dominic Ellis
said: “It has long been recognised that a key control
in the prevention of inpatient death or self-harm is
the identification and removal of potential fixed points
of ligature from the ward environment. For a period
of more than 10 years, this Trust repeatedly failed to
manage these well documented risks, including learning
from tragic experience, thereby needlessly exposing
vulnerable patients in its care to unacceptable risk.
“I hope this case acts as a reminder to all mental health
trusts of the need to continue to review their current
arrangements and ensure their service users receive
the protection they need at, what is often, their most
vulnerable time.”
EDGE services

Summer 2021 Newsletter 5
Report Claims Frontline Social Care Workers
Owed £7,000
Community Integrated Care’s
‘Unfair to Care’ report found that
the average pay for many frontline
social care workers remains at
around 45p below the Real Living
Wage, equating to an almost £7,000
disparity compared to their peers
working in publicly funded sectors.
The report highlights how the role
of social care workers has changed
beyond recognition in the past
decade as the sector increasingly
supports people with highly complex
health and care needs and calls
for the government to issue an
immediate and fair pay rise to all
frontline staff and to prioritise a
social care workforce strategy to
benchmark all roles to ensure parity
of pay with other public funded
sectors.
Mark Adams, CEO of Community
Integrated Care, said: “The moral
case for investment in social care
and its workforce has, sadly, been
ignored for years. This research now
provides cold hard facts, which surely
cannot be ignored by the Government.
Our research proves that in other
related sectors, many frontline support
workers would be getting paid at
least £6,907 more per year, and
almost £7,500 within the NHS. This
is immoral, illogical and cannot be
justified.”
Oonagh Smyth, CEO of Skills for
Care, said: “Community Integrated
Care have brought together a wide
range of data and thinking, including
from our Adult Social Care Workforce
Data Set, to make the clear case that
our 1.5 million workforce are highly
skilled professionals, who deserve to
be recognised as such as we enter a
period of promised reform.”
Rachel Harrison, GMB National
Officer, said: “Care workers need a
proper living wage for the amazing
work they do – and proper
professionalisation of the service. We
need nothing less if we want a care
system worthy of the name.”
A Department of Health and Social
Care spokesperson said: “The social
care sector has been an essential
and valued part of the front line
response to the pandemic. We have
sought to protect the workforce
and those receiving social care,
providing over £2 billion for the
sector, including infection prevention
and control measures, free PPE and
regular testing, and we prioritised
staff for the vaccine.
“We are committed to the sustainable
improvement of the adult social
care system and, as set out in the
Queen’s Speech, we will bring
forward proposals later this year to
ensure every person receives the
care they need, provided with the
dignity they deserve.”
At least 75,000 people in England Wait Six Months for
Social Care Assessment
Council care leaders have revealed
that almost a quarter of a million
vulnerable people in England are on
adult social care “waiting lists” for
up to six months, at risk of physical
deterioration, abuse or neglect while
they wait to be assessed after contacting
their local authority for help.
Stephen Chandler, president of The
Association of Directors of Adult
Social Services (Adass), said: “I don’t
think a waiting list is acceptable in
the NHS, and I certainly don’t think it
is acceptable in adult social care. If
we are going to have a system that
we are proud of for our nearest and
dearest, we should be creating one
that does not rely on waiting lists as a
way of managing the level of need in
the system.”
Chandler, who is the director of adult
social care at Oxfordshire County
Council, called on the government
to urgently publish its promised but
long-delayed plans for the reform of
social care funding. Failure to do so
would ensure “a grinding continuation
of decline” in council services. He
added: “We do not have time on our
side.”
Heads of care services said they
believed the emergence of the waiting
lists reflected a deluge of requests for
support as the UK opened up after
the pandemic and followed the 10
years of financial cuts that had taken
£8bn from care budgets and left care
departments overstretched.
Boris Johnson said he had a “clear
plan” to reform social care when he
became prime minister but has yet
to deliver and, in not doing so, has
added to 20 years of unmet promises
from successive government’s
to overhaul care funding. Proposals
are not expected until the autumn
spending review.
Training Across the UK
• People Handling
• Children Handling
• Inanimate Object Handling
• Understanding and Managing
Behaviour that Challenges
• Bespoke and Advanced Skills
In-house Training
www.edgeservices.co.uk
01904 677853

6 Summer 2021 Newsletter
The Most Highly Endorsed and Accredited Peo
People Handling and Risk Assessment
Key Trainer’s Certificate
Course Accreditations:
Level 4 Award
Our flagship FOUR-DAY
course has long established
EDGE as a leading provider
of manual handling and risk
assessment training to the
healthcare and social care
sectors.
Course Overview
This course will provide delegates
with the knowledge, skills and
confidence to train others in the
moving and handling of people and
in the conducting of manual handling
risk assessments.
Certification
This course is accredited as a Level
4 Award by RoSPA Qualifications.
Furthermore, it is a Royal College
of Occupational Therapists (RCOT)
Approved Learning Award, certified
by the CPD Certification Service and
aligned to the Skills for Care Core
Skills Training Framework (CSTF).
Upon successful completion of this
training you will receive a certificate
from EDGE Services and a Level 4
Award from RoSPA Qualifications.
Both certificates are VALID FOR
TWO YEARS.
Forthcoming Public Training Courses Include:
01904 677853 www
2021
14 - 17 September - Exeter
21 - 24 Sept - Peterborough
21 - 24 September Edinburgh
5 - 8 Oct - Oxfordshire (Banbury)
19 - 22 October - Cardiff
16 - 19 November - Glasgow
16 - 19 November - Birmingham
30 Nov - 3 Dec - London
7 -10 December - Brighton
14 - 17 December - Manchester
2022
1 – 14 January - London
18 – 21 January - York
18 – 21 January - Oxford
25 – 28 January - Glasgow
1 - 4 February - Manchester
8 – 11 February - Birmingham
8 – 11 February - Exeter
15 – 18 February - London
22 – 25 February - Edinburgh
22 – 25 February - Brighton
1 – 4 March - Birmingham
8 – 11 March - Glasgow
8 – 11 March - Cardiff
Availibility on some courses is limited,
please check www.edgeservices.co.uk
for current details.
Course Duration: 4 Days
Public Course Cost:
£820+VAT per delegate,
£955+VAT per delegate in
London
Public Training Courses
Delivered at 12 public locations across the UK. For the
benefit of individuals and organisations requiring one or
a small number of places.
The cost of a public four-day course place is £820+VAT
per delegate (£955+VAT – London). Delegate certificates
are valid for TWO years, making the cost per delegate
per year of certification ONLY £410+VAT (£477.50+VAT
– London)
The cost of a public two-day ‘Refresher/Update’ course
place is £525+VAT per delegate (£590+VAT – London).
Delegate certificates are valid for TWO years, making
the cost per delegate per year of certification ONLY
£262.50+VAT (£295+VAT – London)
Visit our website: www.edgeservices.co.uk/courses to
book and for the most up to date public course details.
Not All Manual Handling Training Providers Are The Same

Summer 2021 Newsletter 7
ple Moving and Handling Training in the UK!
People Handling and Risk Assessment
Key Trainer’s Certificate (Refresher/Update)
Course Accreditations:
Advanced
Level 4 Award
This TWO-DAY course has
further consolidated EDGE’s
position as a renowned provider
of manual handling and risk
assessment training to the
healthcare and social care
sectors.
Course Overview
To ensure trainers keep up-to-date
with legislation and developments
in manual handling, EDGE
recommends a ‘Refresher’ at least
every two years. This course will
advance delegates’ professional
development and manual handling
skills, and provide opportunity to
share experience with others.
Certification
This course is accredited as an
Advanced Level 4 Award by RoSPA
Qualifications. Furthermore, it is
a Royal College of Occupational
Therapists (RCOT) Approved
Learning Award, certified by the CPD
Certification Service and aligned
to the Skills for Care Core Skills
Training Framework (CSTF). Upon
successful completion of this training
you will receive a certificate from
EDGE Services and an Advanced
Level 4 Award from RoSPA
Qualifications. Both certificates are
VALID FOR TWO YEARS.
.edgeservices.co.uk
Forthcoming Public Training Courses Include:
In-House Training Courses
Delivered onsite, at a venue provided by and on dates
convenient for our clients with a programme tailored to suit
clients’ specific learning needs.
The cost of an in-house four-day course is £4400+VAT
for up to 10 delegates. Delegate certificates are valid for
TWO years, if maximum numbers (10) attend the cost per
delegate, per year of certification is ONLY £440+VAT.
The cost of an in-house two-day ‘Refresher/Update’ course
is £2200+VAT for up to 10 delegates. Delegate certificates
are valid for TWO years, if maximum numbers (10) attend
the cost per delegate, per year of certification is ONLY
£220+VAT.
Call: 01904 677853 or E-mail: enquiries@edgeservices.
co.uk for more information.
2021
14 - 15 September - Manchester
16 - 17 September - Edinburgh
12 - 13 October - Cardiff
14 - 15 October - Birmingham
21 - 22 October - York
9 - 10 November - York
11 - 12 November - Birmingham
23 - 24 November - Brighton
2 - 3 December - Glasgow
7 - 8 December - London
9 - 10 Dec - Oxfordshire
(Banbury)
14 - 15 December - Manchester
16 - 17 December - Glasgow
2022
1 – 12 January - Glasgow
13 – 14 January - York
18 – 19 January - London
25 – 26 January - Peterborough
27 - 28 January - Oxford
1 – 2 February - Brighton
3 – 4 February - London
8 – 9 February - Edinburgh
15 – 16 February - Exeter
17 – 18 February - Manchester
17 – 18 February - Birmingham
10 – 11 March - York
15 – 16 March - Cardiff
15 - 16 March - Glasgow
17 – 18 March - Oxford
29 - 30 April - London
Availibility on some courses is limited,
please check www.edgeservices.co.uk for
current details.
Course Duration: 2 Days
Public Course Cost:
£525+VAT per delegate,
£590+VAT per delegate in
London

8 Summer 2021 Newsletter
Children Handling and Risk
Assessment
Children Handling and Risk
Assessment (Refresher/Update)
KEY TRAINER’S
CERTIFICATE
Public Training Courses
Course Duration: Four Days
KEY TRAINER’S
CERTIFICATE
Public Training Courses
Course Duration: Two Days
This four day course
will provide you with the
knowledge, skills and
confidence to train others
in the moving and handling
of children/young adults
and how to conduct manual
handling risk assessments.
2022
25 - 28 January - Brighton
1 – 4 March - Birmingham
24 - 27 May - Edinburgh
28 June - 1 July - Birmingham
12 – 15 July - Brighton
18 - 21 October - Glasgow
8 - 11 November - Birmingham
£820+VAT per delegate.
This two day Refresher/
Update course will further
advance your professional
development and manual
handling skills, and provide
you with a valuable opportunity
to trade experience with
others.
2022
20 -21 January - Brighton
8 – 9 March - Birmingham
21 - 22 June - Brighton
15 - 16 Nov - Birmingham
£525+VAT per delegate.
For more details please
visit our website www.
edgeservices.co.uk/courses
For more details please
visit our website www.
edgeservices.co.uk/courses
In-House Training Courses
Course Accreditations:
In-House Training Courses
Course Accreditations:
Available in-house across the UK.
Available in-house across the UK.
Course Duration: Four Days
Course Duration: Two Days
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
Understanding and Managing
Behaviour that Challenges
KEY TRAINER’S
CERTIFICATE
Public Training Courses
Course Duration: Four Days
Understanding and Managing
Behaviour that Challenges (Refresher/
Update)
KEY TRAINER’S
CERTIFICATE
Public Training Courses
Course Duration: One Day
This four day course
will provide you with the
knowledge, skills and
confidence to train others in
de-escalation and breakaway
techniques, which can be
adopted to deal with individuals
exhibiting challenging
behaviour.
2022
26 - 29 April - York
19 – 22 July - Birmingham
8 - 11 November - Glasgow
£780+VAT per delegate.
In-House Training Courses
Available in-house across the UK.
Course Duration: Four Days
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
This one day Refresher/Update
course will further advance
your professional development,
de-escalation and breakaway
skills and provide you with a
valuable opportunity to trade
experiences with others.
2022
25 April - York
18 July - Birmingham
7 November - Glasgow
£300+VAT per delegate.
In-House Training Courses
Available in-house across the UK.
Course Duration: One Day
We can tailor-make this course to suit
your requirements.
Please call us on 01904 677853 to
discuss your requirements.
Course Accreditations:
Course Accreditations:
For more details please
visit our website www.
edgeservices.co.uk/courses
For more details please
visit our website www.
edgeservices.co.uk/courses
EDGE services

Summer 2021 Newsletter 9
EDGE News!!
A Warm Welcome to New Office
Staff Member: Beth Patchett
Beth originally joined EDGE in 2020 as maternity cover
for our finance team and we are delighted to announce
that she will be staying with us for the foreseeable
future.
Moving into the business development arm of our
business, Beth will become a primary contact
for our clients and will help us to
continue to build on and grow the
company post-pandemic.
An enthusiastic and
conscientious worker she is
already much valued, and we
are thrilled to welcome her
permanently to the team!
A Warm Welcome to new Trainer:
Daniel David
Daniel joined EDGE as one of our training associates
at the beginning of 2021. A physiotherapist, he has
worked in both acute and community settings dealing
with MSD issues, long term and acute chronic conditions,
neurological conditions, and respiratory patients.
Daniel has over 25 years’
experience delivering
manual handling training
and we are delighted to
have his expertise on
board!
Trainer Recruitment
EDGE Services is looking to recruit a full or part-time
manual handling trainer to supplement our talented team.
This is an exciting opportunity to further develop skills by
providing adult and children manual handling training to
delegates from a wide variety of work place settings. The
successful candidate will provide both 4 day and 2 day
training events UK wide, therefore several nights will be
spent away from home in accommodation provided and
arranged by EDGE Services.
In addition to a salary of £30,500 - £32,500 (pro rata)
dependent on experience, we offer a generous benefits
package including pension, travel expenses, annual
leave and ongoing continuing education opportunities.
Candidates must be either a Registered Nurse, Registered
Physiotherapist or a Registered Occupational Therapist
with manual handling and training experience.
Interested parties should email their CVs to
info@edgeservices.co.uk.
Forthcoming
Events
27 & 28 September 2021
National Back Exchange Conference
and Exhibition –
Hinckley, Leicestershire
13 & 14 October 2021
The Care Show –
NEC, Birmingham
15 October 2021
Falls Prevention Summit 2021 -
West One De Vere, London
16 November 2021
Future of Care Conference –
Pavilions, Harrogate
www.edgeservices.co.uk
01904 677853

10 Summer 2021 Newsletter
New Health and Care Bill
for England
A new Health and Care Bill, designed in response to
changes set out by the government in February 2021
to improve oversight and accountability in the delivery
of social care services, was laid out in Parliament on 6
July 2021.
Implementing changes set out by the government
in February 2021 its introduction follows extensive
discussions with NHS England, the Local Government
Association and the health and care sector and will
ensure that each part of England has an Integrated Care
Board and an Integrated Care Partnership responsible
for bringing together local NHS and local government and
delivering joined up care.
Health and Social Care Secretary Sajid Javid said: “The
astonishing response of our health and care services
to the Covid-19 pandemic has hit fast-forward on
some of the bold changes the NHS set out to deliver
in its Long-Term Plan and shone the spotlight on other
areas that require change to achieve better care for our
communities.
“To help meet demand, build a better health service, and
bust the backlog, we need to back the NHS and embed
lessons learned from the pandemic. This will support
our health and care services to be more integrated and
innovative so the NHS can deliver for people in the
decades to come.”
The COVID-19 pandemic has reinforced the need for
services to collaborate more closely so as to be able to
deliver improved care outcomes. In recent years, the
existing legal framework has made this kind of joined
up working difficult to undertake. It is hoped, however,
that this bill will both enable and empower clinicians,
carers, and experts to work collaboratively in a more
effective way.
The Bill builds on the proposals for legislative change
set out by NHS England in its long-term plan, while also
incorporating valuable lessons learnt from the pandemic
that will benefit both staff and patients. Its intention is
to dispose of unnecessary bureaucracy so that health
and care staff can focus on patients, as opposed to
paperwork, and ensure the system is able to flex to
changing needs in the years to come.
Sir Simon Stevens, NHS chief executive: “This Bill
contains widely supported proposals for integrated care,
which have been developed and consulted on over recent
years by the NHS itself. They go with the grain of what
our staff and patients can see is needed, by removing
outdated and bureaucratic legal barriers to joined
up working between GPs, hospitals, and community
services.
“In doing so, these pragmatic reforms build on the
sensible and practical changes already well underway
right across the NHS. And by enabling mutual support
between different parts of the local health and care
services they will undoubtedly both help tackle health
inequalities and speed the recovery of care disrupted by
the covid pandemic.”
Training Across the UK
• People Handling
• Children Handling
• Inanimate Object Handling
• Understanding and Managing
Behaviour that Challenges
• Bespoke and Advanced Skills
In-house Training
EDGE services

Summer 2021 Newsletter 11
Need to know
How to Measure Manual Handling Training
Effectiveness
As you deliver manual handling
training to your team of staff within
your organisation then you probably
know how important it is to measure
its effectiveness. This enables you
to ensure that you are not spending
money or time on training that does
not provide a good return.
This is where the ‘Kirkpatrick Four-
Level Training Evaluation Model’
can assist you to objectively analyse
the effectiveness and impact of your
training sessions. Donald Kirkpatrick,
Professor Emeritus at the University
of Wisconsin and past president of
American Society for Training and
Development (ASTD), first published
his Four-Level Training Evaluation
Model in 1959, in the US Training
and Development Journal. The model
was then updated in 1975 and again
1994 when he published his bestknown
work, ‘Evaluating Training
Programs’.
The four levels are:
Level 1 - Reaction
This level measures how your
trainees (the people being trained)
reacted to the training. Was this
a valuable training experience for
them? Did they feel good about
the topic? Did they feel good about
the presenter and/or the style of
presenting? The course materials
and/ or the training venue? Usually,
this is captured in a reasonably
detailed course evaluation document
as the training concludes. These
are important measures to assess
what worked or did not work for the
trainees. Course evaluations should
be read thoroughly by the trainer
and, where possible, acted upon to
ensure future training events have a
positive reaction from trainees.
Level 2 - Learning
This is where you measure how
much of your trainees’ knowledge
was increased as a result of the
training. When you planned the
training program you hopefully
started with a list of specific learning
objectives. It may be that you wanted
to change levels of knowledge, skills
or attitude as a result of your training.
it is important to measure these to
ensure you know what your trainees
are learning and what they are not
learning. This links to the next level.
Level 3 - Behaviour
At this level you can evaluate how
far your trainees have changed their
workplace behaviours based on the
training that they have received.
Specifically, this considers how
trainees apply the information. From
a manual handling point of view are
trainees using handling equipment
as you advised them to? Are risk
assessments being adhered to? Are
trainees using handling techniques
as you advised? Obviously,
conditions must be conducive to
enable a behaviour change. Staff
will need the support of their line
manager/s. Policies and procedures
must also support changed
behaviour.
Level 4 – Results
At this level you analyse the final
results of your training sessions.
Can training actually be translated
into tangible benefits for the
organisation? Have handling
techniques and procedures across
the organisation improved? Are there
fewer handling accidents/incidents
and has this lowered insurance
premiums? Do we have improved
staff moral and reduced stress? Are
risk assessments thorough, regularly
reviewed and acted upon across all
levels and have these reduced legal
costs and/or compensation cases?
Does the organisation have an
enhanced reputation and are there
fewer relative complaints? Are staff
more highly skilled and is there less
staff turnover?
These are the metrics that really
have an impact on the ‘bottom
line’ as training must make a real
difference to quality performance and
staff competence. It must be proven
to deliver results perhaps in line with
corporate key performance indicators
or KPIs and be cost effective at
the same time. In conclusion, if
we now accept that the majority of
organisations carry out training to
change behaviour of the workforce
and improve staff performance and
staff safety, we must accept that this
cannot be achieved without a clear
plan and strategy.
This plan can then be revisited at
the conclusion of training events to
assess the effectiveness using the
aforementioned KPIs. An example
might be a KPI to reduce staff
sickness and absence because of
manual handling activities by 10%
over one year. Say this equated to a
monetary value to the organisation
of £12,000. If say the cost of the
training package (including staff time
out of the workplace etc) cost £8,000
that is a direct saving of £4,000.
With a system in place that was
able to measure and evaluate this
process there is a tangible correlation
between the investment (time and
money) into training programs and
the benefit to the organisation.
www.edgeservices.co.uk
01904 677853

EDGE services
What Makes Us
Exceptional?
✔ Healthcare Professionals All EDGE Services Trainers
are nurses, occupational therapists or physiotherapists with
at least ten years clinical experience and at least six years
training experience in this field.
✔ Fully Accredited All our People and Children Handling
and Risk Assessment Key Trainer’s Certificate courses are
accredited by RoSPA Qualifications to Level 4 or Advanced
Level 4. They are RCOT (The Royal College of Occupational
Therapists) Approved learning Awards, certified by the CPD
Certification Service as providing continual professional
development and they are aligned to the Skills for Care
Core Skills Training Framework (CSTF).
✔ Compliance with Professional Training
Standards All EDGE Manual Handling Key Trainer
events comply with The National Back Exchange Training
Standards (2010); The All Wales NHS Manual Handling
Training Passport and Information Scheme (2010) and The
Scottish Manual Handling Passport Scheme (2014).
✔ Invaluable Training Resources Professionally
produced, fully illustrated and comprehensive 256-page
course textbook. Plus proposed documentation to assist
and support in onward training delivery, these include:
course agendas, hand-outs, PowerPoint, four modules
of practical skills videos (demonstrating 45 moving and
handling practical techniques and tips for staff training
and assessing).
✔ On-Line Resources Library Our training is supported
by an extensive and informative on-line resources library
offering training tips and tools to develop and enhance
onward training.
✔ E-Learning Module Our training is supported by a
dynamic and user-friendly e-learning module designed for
front-line staff’s use.
✔ Post Training Support Recognising that many
questions from delegates happen after the training event,
our full-time administrative team will put you in touch with
one of our senior trainers to assist you.
Tel: 01904 677853
Follow Email: enquiries@edgeservices.co.uk
us on: /EdgeServices
Web: www.edgeservices.co.uk
@EDGEhandling
EDGE services
01904 677853
enquiries@edgeservices.co.uk
EDGE
edgeservices.co.uk