Debtfree Magazine Issue 8 of 2021

debtfreemagazine

Debtfree Magazine is SA's free monthly magazine about dealing with debt, debt counselling and debt review. This month we look at scams that target consumers in the process. We also have news, reviews, opinion pieces and a detailed look at the coming Debt Review Awards (held in September 2021).

SCAMDEMIC

NO VACCINE IN SIGHT

Issue 8 of 2021


EXCELLENCE IS DOING

ORDINARY THINGS

EXTRAORDINARILY

WELL

– John W. Gardner


WHAT MAKES US

EXCELLENT?

/ Unimpaired and automated PDA systems

/ Integration with top-ranked Debt Counsellor systems

/ Enhancing Debt Counsellor efficiency and sustainability

/ Best customer support in the country – queries are resolved within 24 hours

/ Strong compliance and best-industry-practice implementation is at our centre

Call Chris van der Straaten

Head of Hyphen PDA | 082 557 0437

Or call our friendly support centre on 011 303 0060 - Option 2

or visit our website www.hyphenpda.co.za


CREDIT PROTECTION

CREDIT PROTECTION

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

BENEFITS OFFERED:

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BENEFITS • OFFERED:

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• Death •– Retrenchment we settle the – account we pay your installments for 12 months

• Temporary Disability – we pay your installment for 12 months

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for less.

• Critical Illness – we pay your installments for 3 months

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The following financial obligations or debt can be covered on the ONE Credit Protection Policy:

• Credit Cards

At a rate of • R2.95 Overdrafts per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt

for less. • Personal Loans

• Home Loans

The following • Retail financial Accounts obligations or debt can be covered on the ONE Credit Protection Policy:

• Rental Agreement

• Credit Cards

• Maintenance Orders

• Overdrafts

• Personal

For further

Loans

information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

• Home Loans

• Retail 0861 Accounts 266 562

• Rental admin.debt@one.za.com

Agreement

• Maintenance Orders

Terms and Conditions Apply

For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

0861 266 562

ONE Insurance Underwriting Managers (Pty) Ltd Reg No. 1996/008987/07.

Authorised Financial Services Provider FSP8783 VAT No. 4370160501

Products underwritten by Old Mutual Alternative Risk Transfer Limited, a licensed Life Insurer.


FROM THE EDITOR

It has been rather impressive to see the worlds finest

athletes run around empty stadiums and compete for

Olympic gold. There were some memorable moments,

as always, and it has given us an enjoyable distraction

in the midst of a very hard and scary year.

Here’s to the underdogs who surprised us all, here is to the Haka

dancing, the perfectly synchronized swimming, the meme recreating

Gold medal biting, the 14 year old perfect diving, the home runs hit

into the empty stadiums, the javelins launched across the world,

here’s to the new world records set on track and in the pool.

The biggest winners were probably those who got to watch from

the safety of their homes around the globe, while the biggest losers

must surely have been the host country. As South Africa knows,

hosting an international event of this size costs millions and millions

in building and preparation. To then lose out of any possible revenue

from visiting spectators, must have hurt. It just demonstrates how

vulnerable we all are (even countries) to the effects of the pandemic.

Other than a very expensive distraction, the Olympics is also a

competition between the ‘best of the best’. It is a chance for

those who excel to assess themselves against their peers. It is the

culmination of years of personal preparation and training, of selfdenial

and discipline, this takes razor sharp focus.


This is similar to the annual Debt Review Awards process. It is a

chance for not only the entire industry to shine (and take a moment

to pat one another on the back) but also for individuals, companies

and practices to find out how they stack up against their peers. Be

sure to catch our preview article, as everyone gets ready for the

online Awards show on 10th of September.

This month we consider how the pandemic has not slowed down

unscrupulous people who are out to take advantage of others. Like

true parasites of society, these scammers continue to try leech off of

hard working people, regardless of the consequences.

We hope the articles in this issue help you become more aware of

these types of scams and more wary of other possible scams.

You may not have the muscle bound body of an Olympian in peak

physical condition, but if you are in debt review, then you too have

been working on achieving a truly amazing long-term goal - the goal

of getting out of debt.

Much like a training athlete, success in debt review comes from

staying focused, being willing to cast off distractions, learning to shop

better, to save harder, to make the budget cuts others cannot, or

simply are not prepared to make.

If you can do this, then soon you will lift aloft your gold medal in the

form of a clearance certificate, showing that you are winning at life

and have become debt free!


FREE BOOKLET

FOR DEBT COUNSELLORS TO SHARE

Are you being phoned by consumers who

are asking how they can leave debt review?

Is your inbox full of requests to remove a

Debt Review Flag at credit bureaus?

The free booklet, which you can download from the link below ( 1MB

in size) covers many common questions and helps consumers learn

more about the challenges involved with having their debt review

status removed before paying off all their debt.

DOWNLOAD AND SHARE

Save Time

Send Detailed Information

Educate your Clients & Consumers


DEBT REVIEW

LESSON #1

If you begin to earn significantly more than

when you started debt review, be sure to

talk to your Debt Counsellor about how

you can pay off your debts faster.

You can finish debt review faster and end

up saving thousands on fees and interest

by paying even a bit more each month.


PROFESSIONAL DEBT

COUNSELLING ATTORNEYS

Assisting With Debt Review Matters Nationwide

WESSEL SYMINGTON TEL: 021 872 1968

wessel@steyncoetzee.co.za www.steyncoetzee.co.za


South Africa’s

Leading Debt

Solutions Provider

Wessel Symington

Steyn Coetzee

Attorneys

‘‘The reason Zero Debt are industry leaders is that they get 80%

acceptances on their initial proposals to credit providers, right away. They

also make excellent use of the DCRS proposal system in negotiations

with credit providers.

Zero Debt regularly succeeds in convincing credit providers to reduce

their high interest rates down to less than 5% on their client’s debts.

This means that Zero Debt clients obtain their court orders and can pay

off their debts quickly. They ensure dedicated clients get their clearance

certificates and are soon able to start their debt free life.

Zero Debt’s team are very experienced and highly professional. They

work hard to ensure clients are totally debt free at the end of the debt

review process.’’

087 701 9665

help@zerodebt.co.za

www.zerodebt.co.za


CONTENTS

SCAMDEMICS: NO VACCINE IN SIGHT

2021 DEBT

REVIEW AWARDS

POPI BASICS

FOR DEBT

COUNSELLORS

DEBT VADER: WHY

CONSUMERS ARE

STILL NOT GETTING

COURT ORDERS

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable and verifies as

much information as possible. However, reporting inaccuracies

can occur, consequently readers using this information do so

at their own risk. Debtfree Magazine makes content available

with the understanding that the publisher is not rendering legal

services or financial advice. Although persons and companies

mentioned herein are believed to be reputable, neither

Debtfree Magazine nor any of its employees, sales executives

or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to

us by advertisers which does not necessarily reflect the views

and opinions of the Debtfree Magazine team. No person,

organization or party can copy or re-produce the content

on this site and/or magazine or any part of this publication

without a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree Magazine,

authors and contributors reserve their rights with regards to

copyright of their work.


CONSUMER FRIEND

USES

SOFTWARE TO ENSURE

POPIA COMPLIANCE!

- Secure system-to-system data transfer (no human contact)

- Elimination of data exposure from the use of email

- Data specification is fit for purpose

POPIA COMPLIANCE IS

CRUCIAL THIS YEAR!


BREAKING

NEWS


INDUPLUM CASE TO

PROCEED AT SCA

Back in 2019, the Western Cape High Court issued a landmark

judgment regarding the double up or ‘in Duplum’ law as set

out in the National Credit Act and other laws.

The ruling went in the way of consumers and offered greater

clarity on what fees can and can’t be charged and how these

form part of the overall debt calculations of NCA Section

103(5) in Duplum.

Credit providers who really enjoy charging consumers lots

of extra collections fees appealed the ruling.

The case will soon be heard at the Supreme Court of Appeal

(on the 7th of September 2021). The Stellenbosch University

Law Clinic will be appearing to once again argue the matter

on behalf of consumers.


We are the champion

in your corner!

DebtBusters provides a remedy for financially stressed

consumers through effective debt relief solutions.

Over 1 million South Africans who are facing tight

budgets and are struggling with debt, have come to

DebtBusters looking for a financial solution.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za


NCR CAMPAIGN ABOUT

DEBT COUNSELLING

Every year the NCR sets aside some time and money to

promote the debt counselling process. At the moment, the

NCR is busy promoting the message of how Debt Counselling

offers a new lease on life for over indebted consumers.

Though their press releases don’t actually discuss the

extensive benefits of the process, the campaign does feature

some extensive warnings pointing out such things as how

debt review is not a savings mechanism, and to encouraging

consumers to avoid people who advertise saying you can

get up to 60% off you usual payments.

They also warn that debt counselling is not for everyone and

some people who apply can be rejected from the process.

They also stress that the process is not free and there

are many fees (which they try explain). They go into the

maximum fees in detail and stress the importance of only

dealing with a counsellor with a certificate.

Hopefully consumers will be won over to this new lease on

life by all the warnings and helpful reminders not to deal

with unregistered persons.


DEBT REVIEW AWARDS

10 SEPTEMBER 2021

The annual Debt Review Awards will be live streamed on

YouTube on September the 10th 2021. All are welcome to

watch and you can find the links to watch live at

www.debtreviewawards.co.za on the day.

The YouTube Chanel can be found here:

https://bit.ly/3kiIjuQ


NCR’S CREDIT INDUSTRY FORUM DISCUSSING

CHANGES TO DEBT COUNSELLING FEE

GUIDELINE

The NCR from time to time release fee guidelines that it

feels the industry should follow. These fee guidelines are

often matched by debt review proposal software (which

helps Debt Counsellors quickly make proposals to credit

providers).

At present the NCR are asking members of the Credit Industry

Forum to consider a fee structure which asks attorneys to

wait to get paid or to perhaps not get paid if clients drop out

of the process.

They have also proposed a fee structure that would see

Debt Counsellors wait on courts and consumers for a long

time to pay a quarter of their fees.

Many Debt Counsellors and Attorneys are worried that such

a fee structure will prevent them from being able to operate

successfully and could wipe out the industry.

For more information visit: www.debtfreedigi.co.za for a

detailed examination over the next few weeks.


POPI-PROOF

your PROCESSES

WITH DREX

Secure system-to-system data transfer

(no human contact)

Elimination of data exposure from the

use of email

Data specification is fit for purpose

^

DID YOU KNOW?

The President of South Africa has proclaimed the POPIA commencement date to be 1 July 2021.

POPIA applies to any company or organization processing personal information in South Africa.

Fines for non-compliance with POPIA can range up to 10 million ZAR (South African rands).

POPIA defines personal information broadly as any information relating to not only a living person,

but also a company or legal entity.

^ ^ ^


DRAWING MONEY FROM

PENSIONS TO PAY DEBTS?

There is a lot of discussion, on a government level, about

making changes to current legislation which would allow

consumers (under certain circumstances and to a limited

amount) to draw part of their pensions early.

As soon as mid 2022, changes to laws around pensions

may allow some troubled consumers’ access to some of

their pension funds. While this would have a massive knock

on effect on the future value of peoples’ pensions, cash

strapped consumers are desperate to get at these funds

now and are happy to worry about retirement later.

Government is also looking to lock pension investments into

local infrastructure building in an effort to fund government

projects.


NEW FINANCE MINISTER

President Ramaphosa recently made some significant

changes to his Cabinet. In the midst of all the changes,

Finance Minister Tito Mboweni handed in his resignation.

The President then invited the head of the ANC’s NEC

economic transformation sub-committee, Mr Enoch

Godongwana to take on the role as Finance Minister. He

accepted.

Mr Godongwana has served as a director at Mondi, and

Platinum Group Metals as well as chairperson of the

Development Bank of Southern Africa. He comes from

a trade union background and at one time served as the

general secretary of Numsa. He spent time as Provincial

Minister of Finance in the Eastern Cape before becoming

the Deputy Minister of Economic Development.

In the past, Mr Godongwana has been outspoken about

overspending by Government and made statements about

the need for SA to have better social infrastructure to meet

people’s basic needs.


BANK ZERO FINALLY

GOES LIVE

After delaying for nearly 3 years Bank Zero has finally opened

their doors. Bank Zero says they delayed their launch for so

long to ensure that their digital offerings aimed at businesses

were just right.

The latest, digital only, bank has said that, unlike some of

their competition, they intend to focus primarily on business

banking clients. That said, Bank Zero will also have smaller

accounts for those just looking to save (as it would be foolish

to turn these clients away).

Bank Zero says they will not be offering clients overdrafts

and loans at this point.


South Africa’s

leading Debt Counsellors

since 2007

Start getting out

of debt today!

www.creditmatters.co.za

Just got out

of Call debt! our national

call centre on

086 111 6197

Call our national call centre on 086 111 6197

www.creditmatters.co.za



YOU SHOULD BE

SAVING

BUT YOU ARE

SCAMDEMIC

NO

NOT

VACCINE IN SIGHT


SCAMDEMIC: NO VACCINE IN SIGHT

DEAR FRIEND...

How many times can you win the UK lottery without

even entering?

How many distant relatives (who you’ve never heard

of) have left you the sole beneficiary of their massive

estate?

How many former finance minister’s sons or daughters

have contacted you, asking for help to move money or

gold out of their country?

Sometimes your phone goes ahead and wins a

competition without you. Well done smart phone!

Heck, sometimes Elon Musk is giving away crypto

currency and wants your help to hide the profits from

the IRS. You never realized he even knew who you

were, amazing!


Our email and sms in-boxes are relentlessly full of horrible scams

from unscrupulous crooks who simply want to con you out of your

hard earned money.

Covid-19 has not slowed these scammers down, they are as

active now as ever, perhaps even more so. There are even specific

scams that target people who are in debt review, and can be very

convincing.

What are some common scams to watch out for, and how can you

protect yourself from being taken to the cleaners?


SCAMDEMIC: NO VACCINE IN SIGHT

419– THE ORIGINAL

INTERNET SCAM

The “419 Scam” or “Nigerian Prince” scam, is one of

the oldest tricks in the book. You may think this scam

is fairly new, but in its infancy it was carried out via

faxes and then letters. The invention of email has really

helped these scam artists extend their reach globally.

How it works:

A mysterious person claims to have a way for you to get lots of

money, all you need to do is pay a small fee upfront to get access to

those funds.

For example, a foreign prince wants to send you gold bars via the

postal service, or through their “lawyers” but a small release fee is

needed to facilitate some government paperwork. They ask if you can

please pay this fee (or part of it) into an account they give you and

then the deal can go ahead.


After the target pays the fee, the conman either immediately ghosts

them, or create excuses for delays and try to get you to pay a little

more before disappearing.

The FBI often refer to these scams by the number ‘419’ since it is the

section of the Nigerian Criminal Code that deals with fraud.

James Vietch the comedian has become famous over the years for

answering these types of messages and messing around with the

conman on the other side of the scam.

He leads them on for days or weeks, even months with ridiculous

comments, requests or even promises wasting their time so they

cannot go after vulnerable people.

Have a laugh at their expense here:

www.ted.com/talks/james_veitch_this_is_what_happens_when_you_reply_to_spam_email?language=en



SCAMDEMIC: NO VACCINE IN SIGHT

I WILL DO AN EFT

Selling things via Gumtree, OLX or other public

platforms is super convenient and can help you raise

some much needed cash when your ends don’t meet.

A common scam is to contact you from “far away”, and ask you to

send the sale item to them via the post. The person sends proof of

payment and then waits for you to send the item.

More brazen crooks might even show up in person after convincing

you that they have made the bank payment.

How it works:

The person makes a payment that reflects on your online banking

(you may even call the bank and check) and then later reverse the

payment, or they made the payment in such a way that it bounces

back to them.

They then end up with the item and you end up with nothing.


SCAMDEMIC: NO VACCINE IN SIGHT

BANKING SCAMS

You may often receive emails that look like they are

from your bank asking you to sign in using your log in

and password to confirm some information.

When you type in those details, criminals use that information to try

get access to your accounts.

The banks have worked really hard to prevent these scams, and

these days banking apps ask you to confirm things with your finger

print or via one time passwords. Even so, with access to only basic

information about you, scammers can try to get access to your

accounts.

OTP Scams

Since the banks have made it harder for scammers to gain access to

your accounts without one time pins, scammers have had to change

their tactics. They now try to convince you to give them your OTP

while they try make withdrawals.

How it Works:

You receive a call from a “bank employee” (scammer) who tells you

they are from the bank and maybe even asks if you are the account

holder and mentions some details like your address or the account

number.


Impressed that they have some of this info you begin to trust them.

They may even ask you some security questions to harvest more

information from you. Wow, these people are serious about your

safety (or so it seems).

They then tell you that someone is performing suspicious

transactions on your account. Oh no, what must I do?

They tell you that they are going to send you some One Time Pins or

passcodes to stop the transactions.

Then your phone starts to get OTPs they are busy making transfers or

purchases on your account.

They ask you to tell them the code you just received, so that they can

stop the payments being made. In the mean time they are actually

using those OTPs to complete the transaction themselves, with your

help!

A big part of this scam is to pressure you, and make you feel the

urgency of stopping such payments. They do not give you time to

think or time to hang up and call the bank directly (which is what you

should actually do).



SCAMDEMIC: NO VACCINE IN SIGHT

DEBT REVIEW SCAMS

Some scams target people who are in debt review.

The scammers know a little about the process, and may even have

access to some information about your debt review, such as who

your Debt Counsellor is, or how much you pay towards your debt

each month.

What are some of the most common scams?


SCAMDEMIC: NO VACCINE IN SIGHT

DEBT REVIEW SCAMS

NEW ACCOUNT

DETAILS

This is actually a fairly common scam in many

industries and involves someone telling you that the

PDA banking details have changed, and asking you to

make a payment into the new account.

How it Works:

Someone from your “Debt Counsellors office” (the scammer) calls

and says that they have good news for you, your payment amount

has been reduced. What good news!!! This is the bait to draw you

in. Who wouldn’t want to pay less? Then they tell you that all you

now need to do is pay the reduced amount into a different account

number (for one reason or another).

It is important to note that the PDAs have not changed their bank

details for years and years, and this is unlikely to happen. If someone

tells you this, they are trying to scam you.

What you should immediately do, is pick up the phone and call your

Debt Counsellor directly (the person you actually know by voice

and perhaps face to face) and ask if any such change has actually

happened.


Call their Bluff:

Since debt review is very paperwork heavy they should be able to

send you the restructured payment plan with the reduced payment

amount, and perhaps even the documents from the credit providers

who are now happy to get paid less each month (these don’t exist

obviously).

Debt Counsellors also get targeted by these types of scams. For

example, some scammers contacted many Debt Counsellors and told

them the National Credit Regulator (NCR) had changed bank details,

and they should pay their annual renewal fees into the new account.

It was, of course, the scammers own account and not that of the

NCR. Same scam but a slightly different target group.



SCAMDEMIC: NO VACCINE IN SIGHT

DEBT REVIEW SCAMS

YOU CAN GET

A NEW LOAN

A common scam is to target people in debt review

who are not actually serious about getting out of debt.

The scammer gets in touch and promises the consumer that they can

get access to a new loan even though they are in debt review. They

appeal to the desperation or greed of the person in debt review, very

similar to the classic 419 scam.

How it Works:

Once again, the idea is that the scammer promises you could get

access to a loan, but only if you pay a small upfront fee. They say

that their business is not worried about things like “black listing” (a

nonsense expression) or “debt review”. They promise not to do any

credit bureau checks before giving out the credit (even though the

law requires it).


SCAMDEMIC: NO VACCINE IN SIGHT

DEBT REVIEW SCAMS

YOU CAN GET OUT

OF DEBT REVIEW

A growing scam is to tell people they can magically

leave debt review before they have paid off all their

debt. This is not legally possible.*

Being in debt review is saving you thousands in fees and interest, but

some people find it hard to stick to the tight budgets and to never

miss payments. They long for the days when they used to owe people

lots and being chased by collections agents 24/7 (we don’t know

why).

They miss having access to money they had not earned, and

sometimes find themselves in need of more money to pay for

something urgent. Instead of turning to their Debt Counsellor for

advice, they begin to search the internet for a new loan and fall into

the hands of scammers.


How it Works:

You go online and Google “how to leave debt review” (for one reason

or another) instead of talking to your Debt Counsellor about it. You

find a Facebook page or website with promises of getting you out of

debt review. It seems easy and they promise quick results.

They ask for a fee upfront to get you out of debt review. They advise

you not to pay your debt review this month and rather pay them their

fees.

Much like a classic 419 scam they then either try do a little bit of work

and get you to pay them again or they simply disappear.

*Except if the only debt left is your bond. In such a case, the Debt Counsellor is the best

person to help you leave debt review safely so that you do not lose your home. If a consumer

has never received a court order saying they are over indebted then a court may also decide

that the consumer now has enough money each month that they don’t need debt review. In

such a case, once again, your Debt Counsellor is the best person to help you sort this out via

the courts but it takes some time.



SCAMDEMIC: NO VACCINE IN SIGHT

WHY ARE SOME

SCAMS SO TOTALLY

RIDICULOUS AND

OBVIOUSLY A SCAM?

Sometimes scams seem so obvious. Why do scammers

send poorly written emails with promises of ridiculous

large amounts of money?

They do this because they are targeting people who do not see the

danger, those who overlook the obvious warning signs and still go

ahead. These gullible people are their targets, not the ones who see

the danger.

So they continue to use this shotgun approach, sending out

thousands of emails or sms, and see who takes the bait.


SCAMDEMIC: NO VACCINE IN SIGHT

PROTECT YOURSELF

FROM SCAMS

Rather than following links to dodgy websites you find

in suspicious emails, go directly to your banks website.

Type the link into the address bar on your computer or

phone. If the offer is real, you will find what you need

on your banks legitimate site.

If someone calls you and says they are calling on behalf of the banks

fraud department, thank them for their call, hang up and call the bank

yourself. Never give anyone an OTP, the banks all assure us that their staff

will never ever ask you for these details (or your account passwords).

If you are in debt review, then the number one way to avoid scams

is to regularly communicate directly with your Debt Counsellor. If

approached by strangers with offers that seem too good to be true,

reach out directly to your DC and discuss the offer with them. Don’t

be desperate to take on more debt or be in a hurry to get out of the

process for no good reason. After all, you want less debt and not

more.

If you are struggling to make ends meet each month, or are faced

with an emergency, then contact your Debt Counsellor for the best

advice. Also, please remember the Payment Distribution Agencies do

not change their bank details.



Woman photo created by wayhomestudio - www.freepik.com


SCAMDEMIC: NO VACCINE IN SIGHT

AVOID THE

SCAMDEMIC

Sadly even now, scammers are out there and they want

to rip you off. They will promise you the world, as long

as you pay upfront.

Never let anyone trick you in to paying upfront for a service you have

not yet received.

While there is no 100% way to be safe, you can avoid the most

common scams out there with a little bit of caution and a dash of

common sense.


CollectNet

collect / review / disburse

Welcome to our world of

efciency

and

automation


Why choose us?

New generation technology

Fully automated and integrated

Dedicated support for DC business growth

Knowledgeable staff with extended support hours

CollectNet

collect / review / disburse

Tel: +27 12 140 0602 | Email: info@collectnetpda.co.za | Web: www.collectnetpda.co.za



DEBT REVIEW

AWARDS

2021

IS COMING



THE DEBT REVIEW AWARDS IS COMING

IT’S A HARDKNOCK

LIFE...

Since the Zoom-demic began, time has become hard

to keep track of. One minute it’s April 2020 and the

next it is almost 2022.

But before this year ends, we must spend a few moments celebrating

debt review, the hard working companies, practices and individuals

who work in the industry.

The annual Debt Review Awards will be online again this year, and

we invite everybody to tune in and enjoy the show with us. Friday, 10

September is just a few weeks away, so let’s take a look at what the

awards are, why they matter and how you can watch this year.


THE DEBT REVIEW AWARDS IS COMING

WHAT ARE THE DEBT

REVIEW AWARDS?

The Debt Review Awards originated in 2014, when

Debtfree Magazine Editor, Zak King brought the

industry together in various committees to identify

which credit providers, Debt Counsellors and Payment

Distribution Agencies were performing well.

A small red carpet gala was held, and leaders in the industry were

invited to attend. It was a celebration of all the good that debt review

does for consumers and the economy.

On that occasion, the very first Golden Piggy Bank awards were

handed out, and so the Annual Debt Review Awards were initiated.

The processes are being refined each year, and the award recipients

are now based on the results of online peer reviews. Different NCR

registrants are able to complete each year.

The results of the combined reviews are revealed on the day of the

Debt Review Awards Gala. In 2020, the Gala shifted to an online show

(due to the pandemic), and will be live streamed again this year.


YOU HAVE TO SEE IT FOR YOURSELF...


THE DEBT REVIEW AWARDS IS COMING

WHY DO WE NEED

THE AWARDS?

While it is great for credit providers and Debt

Counsellors to receive the highest ratings in the peer

reviews, and to receive a Golden Piggy Bank, the

Awards are more than a popularity contest.

There is a tendency, in any industry, to focus on the ongoing

problems. This is because those problems often slow down the

process, and cause extra work and headaches. So, when there

is an industry meeting, it is often with the goal of identifying and

deliberating these problems to overcome them.

This is a great idea, but it very quickly turns into a big gripe session,

with a negative tone. So, when do you celebrate all the good being

accomplished in the industry? Sadly, this is done rarely, if ever.

Due to the many challenges with a complex and developing

industry, like debt counselling, there are plenty of occasions to

moan and attempt to rectify issues. In fact, it is a vital focus of many

conferences, forums and other meetings.


This is why the Annual Debt Review Awards are so important for

the debt review industry! It provides all who work in the industry, a

chance to reflect on all the good that has been accomplished. This is

not to be minimized, Debt review saves lives and has helped cushion

the local impact of the global financial crises.

It also gives those who work in the industry a chance to pause, and

focus on what is making some of their colleagues businesses work

smoother, more efficiently.

It poses the important question:

What does it mean to be a good debt counsellor, a good

credit provider, a good payment distribution agent?



THE DEBT REVIEW AWARDS IS COMING

THE PEER REVIEW

PROCESS

You may wonder how does the peer review process

work?

Here is a quick chart explaining how the process takes place during

the year leading up to the Awards Show.


THE DEBT REVIEW AWARDS IS COMING

WHAT TO EXPECT

DURING THE

AWARDS SHOW

Based off the experiences of the live streamed Awards

show of 2020, the organizers are running a preshow

around midday and the Awards Show itself from 2pm

on Friday the 10th of September.

The idea behind holding the event during the afternoon, rather than

on a Saturday evening (as was the case with the red carpet gala in

the past) is to give as many people who work within the industry the

chance to enjoy the show.

Most of the larger Debt Counselling practices and credit provider

debt review offices will close their phone lines a bit early that day, and

invite their entire team to enjoy the show.

For those who work remotely, this may be done over a shared Zoom

or Teams session or perhaps just on their own device at home while

Whatsapping with others are the office.


For those who are working in offices across the country, managers

are arranging socially distanced group viewings on big screens or

computers at work (there may even be snacks).

The Preshow will feature group chats by some within the

industry, where we can be a fly on the wall and see what they

discuss. There will also be interviews with previous winners,

presentations and some recaps regarding the process and

candidates who are in line to take the top spots this year.

The Preshow also gives the streaming team time to sort out

any possible glitches and hiccups that might otherwise ruin

the fun.

The Main Awards Show will begin at 2pm. There will be

speeches by familiar faces (including the National Credit

Regulator and National Debt Counsellors Association). There

will also be some entertainment (with a chance for you to

sharpen up some of your skills). We will also find out who

the 2 winners of the Significant Contribution to Debt Review

awards will be, as well as the new Technology Adoption

Award.

After the speeches and a presentation about the debt review

process, (including consumers getting out of debt) the results

of the Peer reviews will be announced.

The show should wrap up around 4pm so that those who

commute will be able to do so around their normal transport

times.



THE DEBT REVIEW AWARDS IS COMING

HOW TO WATCH THE

AWARDS

All you need to be part of the action this year, is a device

and access online. The Debt Review Awards show will

be live streamed via YouTube.

Step One: For up-to-date info visit www.debtreviewawards.co.za.

Besides having information about the process, previous winners and

the criteria used the site will feature links you can click to watch the

show live.

Step Two: You can also subscribe to the Debt Review Awards

YouTube Channel HERE.

Step Three: Check your email. Closer to the time the organizers

will be sending out emails with reminders to those who have been

participating in the peer reviews and those who have signed up to the

mailing list.

Step Four: Follow Debt Review Awards (and Debtfree Magazine) on

social media to get access to all the reminders, links and even up to

date results as the show streams out live.

Check out our other social media channels:

youtube facebook instagra twitter


A BIG THANK YOU

Each year the sponsors help to cover the costs of running the

peer reviews, maintaining the website, auditing and preparing


TO OUR SPONSORS

the results and organizing the Awards gala/show. This year we

want to particularly thank the following Supporters and Sponsors.


DEBT REVIEW

LESSON #2

Talk to your Debt Counsellor about what

would happen if you suddenly lost some

of your income.

They may be able to help you investigate

insurance specifically for people in debt

review which can help in that situation. In

debt review you need to learn to plan for

the unexpected.



We pay when your

clients can't

The importance of offering your clients

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ever before.

More cover and more

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you, the Debt Counsellor.

Contact us for a presentation

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Clients & gives you,

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peace of mind.

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Specifically designed for the South African Debt Review market,

our tailor-made benefits are available at an affordable

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Email: info@creditguard.co.za

Tel: 083 252 8410


POPI ACT

PROTECTION OF PERSONAL INFORMATION

P e r s o n a l i n f o r m a t i o n i s d a t a t h a t c a n b e u s e d t o

i d e n t i f y a s p e c i f i c p e r s o n

IDENTIFYING

DETAILS

CONTACT

DETAILS

DEMOGRAPHICS

BACKGROUND

INFORMATION

FINANCIAL

SOCIAL

MEDICAL AND

HEALTH

D o n o t l e a v e d o c u m e n t s o r s c r e e n s t h a t c o n t a i n p e r s o n a l i n f o r m a t i o n o p e n f o r a n y o n e t o s e e .

S h r e d o r p r o p e r l y d e s t r o y / d e - i d e n t i f y d o c u m e n t s t h a t a r e n o l o n g e r r e q u i r e d f o r w o r k p u r p o s e s .

R e g u l a r l y u p d a t e y o u r p a s s w o r d s t o s y s t e m s a n d a p p l i c a t i o n s t h a t c o n t a i n p e r s o n a l i n f o r m a t i o n .

A v o i d s e n d i n g s e n s i t i v e i n f o r m a t i o n o v e r e m a i l a n d c o m m u n i c a t i o n d e v i c e s .

D o n o t s t o r e s e n s i t i v e i n f o r m a t i o n o n d e s k t o p s o r f l a s h d r i v e s t h a t c a n b e e a s i l y i n t e r c e p t e d .




POPI BASICS

FOR DEBT COUNSELLORS



POPI BASICS FOR DEBT COUNSELLORS

INTRODUCTION

Debt review is an information rich process with

personal information at its core. Introduce the

Protection of Personal Information Act, 2013 (‘POPIA’)

to the mix and suddenly the information obligations

upon Debt Counsellors become that much heavier.

Your Client is now

the “Data Subject”

There is a lot to consider from a processing perspective when

undertaking a debt review process for a consumer, who is now

known as the ‘data subject’ in the PoPI Act.

Personal information is processed from the start of a debt review and

continues for an extended period of time until the consumer is finally

cleared by the Debt Counsellor.

Even after the review ends, data has to be stored for some time. What

are some things you need to know about the PoPI Act if you are a

Debt Counsellor?


POPI BASICS FOR DEBT COUNSELLORS

THE PURPOSE

FOR PROCESSING

PERSONAL DATA

Firstly, defining the purpose for processing of

consumer personal data is captured in the National

Credit Act, 2005 (‘NCA’).

Simply put ,the information of the consumer is collected and

processed in order for the debt counsellor to fulfill its statutory

obligation under the NCA; both a contractual and legal purpose.

The NCA sets forth the information required in order to support

a debt review application from simple identity information to the

complexities of credit account numbers, balances and other financial

information.

This info needs to be added into your PoPI Manual.




POPI BASICS FOR DEBT COUNSELLORS

THIRD PARTY

SERVICE PROVIDERS

Secondly, debt counsellors make use of third-party

service providers in order to either interact with credit

providers, credit bureaus or other role players in the

debt review process.

Service providers are used to process debt reviews on systems and via

PDAs to distribute payments to credit providers.

An important compliance step would be understanding these

role players and defining which relationships amount to ‘operator’

relationships and formulating agreements to manage your

compliance together with your operators.

You may need to update some agreements with 3rd Party Suppliers

and reflect the use of 3rd Parties in your paperwork with clients.


POPI BASICS FOR DEBT COUNSELLORS

DATA SECURITY

Lastly, but definitely not least, data security is an

important aspect of POPIA and a vital compliance step

in your compliance program.

Debt counsellors need to understand their IT infrastructure and the

security parameters around that infrastructure.

As you become more familiar with your IT operations, you put

yourself in a position to understand the internal and external

risks to your data security, enabling you to update your security

where necessary. This may involve a little spending, to ensure your

compliance.

Debtfree Magazine would like to thank SupraLex

for their help in compiling this article. If you would

like to learn more about PoPIA Compliance or find

resources head over to:

https://www.linkedin.com/in/supra-lex-70456316a/



We appear in the following courts and act as a correspondent for Dc’s

and their attorneys.

ATLANTIS

BELLVILLE

GOODWOOD

CALEDON

CAPE TOWN

WYNBERG

CERES

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KUILSRIVER

MALEMSBURY

MITCHELLS PLAIN

MOORREESBURG

PAARL

PIKETBERG

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SOMERSET WEST

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STRAND

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WELLINGTON

WORCESTER

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enquire about our fees.

+27 (21) 200 5644

adri@kempdubruyn.co.za

21 Station Street, Paarl, 7646


DEBT REVIEW

LESSON #3

You should discuss your monthly budget

with your Debt Counsellor from time to

time.

Your budget needs to adjust and you need

to adjust your monthly spending to ensure

that you never miss a court ordered debt

review payment.


What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

• Is he properly insured?

• Could the insurer repudiate the claim

due to his debt review status?

• Since he cannot get more credit,

how does he replace his vehicle?

Meliorleaf is the first and only specialist in insuring

the assets of people in debt review. We genuinely

protect your clients… in partnership with you.

CALL US NOW 010 141 2799 | www.meliorleaf.co.za


MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How does the partnership between Meliorleaf and Debt

Counsellors work?

We keep you advised regarding your clients to ensure they are

covered properly, and remain covered.

We regularly remunerate you, depending on what you choose to

do:

Some debt counsellors want to be actively involved in

arranging and managing insurance relationships, and we

equally share commissions earned.

Some debt counsellors are registered Financial Services

Providers who can advise their clients and provide a full

brokering service, thereby being entitled to earn the full

commission.

Meliorleaf understands that some debt counsellors cannot, or do

not want to be actively involved, but still want their clients to be

properly insured:

For these debt counsellors, Meliorleaf can offer a fully

outsourced turnkey solution. What’s more, we will still provide

you with ongoing remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799

CALL US NOW 010 141 2799 | www.meliorleaf.co.za


All our members are

winners.

To all in the industry

we wish you the best

for the annual Debt

Review Awards

www.allprodc.org

Debt Counsellors Collective

The iDDC would like to hear

from members and other

DCs about the struggles they

face and continue to face as a

consequence of the lockdown.

What issues need to be escalated

to the NCR?

We wish

members

for the De

Awa


Members are reminded

to make use of the DCASA

Members Facebook page

to post questions and get

support from other members.

www.facebook.com/groups/811400322810095

www.dcasa.co.za

all our

the best

bt Review

rds.

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

ndca.org.za


DEBT VADER


WHY CONSUMERS ARE

STILL NOT GETTING

COURT ORDERS

When they wrote the National Credit Act (“the NCA”)

the lawmakers envisioned a debt review system that

would ensure over indebted consumers could obtain

assistance in rearranging their debt obligations (in a

harmonised manner) that would lead to the eventual

satisfaction of all their debt obligations.

It was meant to be simple, and they thought everyone would just

follow the regulations set out by the NCA and consumers would get

their court order in a reasonable time. Instead, what we saw from the

outset, and are still seeing, is the opposite. Thousands of consumers

who have applied for debt review still do not have a court order and

feel that the debt review process has failed them. The harsh reality

is that this is true for more than 50% of consumers who have ever

applied for debt review.

Having identified that there is obviously a problem; we should try

to identify the causes and then try to rectify them as best we can.

Looking at the challenges in the current debt review process, there is

not just one guilty party causing all the problems that can be blamed

for everything. No, across the industry many different role players

have to share at least some of the blame.


DEBT VADER

Here are just a few of the problems that we commonly see:

Debt Counsellors:

Debt review, like most businesses, is driven by profit. Debt

Counsellors would not bother to work in the industry if it was not

possible to sustain a living from doing this work. With the current fee

structure, signing up a consumer is more profitable than keeping a

consumer, this means that when a consumer first gets introduced to

debt review, he is often promised the moon and the stars.

As soon as the consumer pays the Debt Counsellors’ fees, the

incentive for the DC to continue providing excellent service,

disappears. So, what happens? Disappointed consumers, who are

entitled to the very best, especially when it come to their livelihood,

often try to cancel the debt review process because of bad service.

Credit Providers:

The Act envisioned a debt review system where credit providers

would act in good faith and eagerly participate in the debt review

process. Credit providers however often fail to respond to Debt

Counsellors’ requests for even a simple certificate of balance, and

many simply fail to respond to restructuring proposals.

Failure on the part of credit providers with these basic things,

hinders the debt review process, which then leads to termination of

accounts (by these same credit providers or others) and often results

in consumers not being able to place certain accounts under debt

review, which in most cases was the reason they applied in the first

place.


Credit providers also commonly fail to cancel debt order requests,

and allow their collections arms to continue harassing consumers

even after they have applied for debt review. These actions on the

part of credit providers lead the consumers to feel like the debt

review process has failed them, and so they incorrectly blame Debt

Counsellors and then try cancel their applications.

The Courts:

The courts play a crucial part and must ensure that the interest of

all the parties are protected when hearing the matter. Certain courts

however, focus more on technicalities than the merits of the case.

These courts have very strict requirements that need to be complied

with, before the court even bothers to look at the merits of the case.

Certain courts for instance, require a certified copy of the consumers

ID, even though all the other documents, (including those of the

credit providers), confirm the identification of the consumer.

These additional requests, even though they are within the

Magistrates discretion, give the consumer the impression that they

are not receiving the protection offered in the NCA. Many consumers

struggle to find the time and finances required to meet these extra

demands which they would not face in a different court. This can

result in massive delays and many extra trips to the courts for the

Attorneys trying to help the consumers and banks.

National Credit Regulator:

The NCR has a mandate to regulate the industry and, inter alia ensure

the debt review process works. Years after the inception of the NCA,

the problems mentioned above sadly still persist.


DEBT VADER

The last task team report about debt review was done all the way

back in 2009, over 12 years ago. Unscrupulous Debt Counsellors,

who are well known to credit providers and other hard working Debt

Counsellors, still somehow manage to operate in the industry. Greedy

and inefficient credit providers still get away with debiting consumers

after they applied for debt review, and courts seem to just add more

and more requirements daily due to the Act not being amended to

address such issues.

These are just some of the reasons why so many consumers are still

not getting court orders. There are others, of course. The result is that

so many who have entered the process and are loyally paying off their

debts can unfortunately end up thinking the process is not working

(even though it actually is). This can make them think about dropping

out of the process – which is an incredibly bad idea.

All parties in the debt review industry have an obligation to try

and help desperate, debt stressed South African consumers. It will

take a concerted and ongoing effort focused on solving problems

rather than personal rights or convenience to ensure that the NCA’s

envisioned process is actually achieved. The question is, will it happen

or will these issues simply continue to drag on and on?

*The views expressed by Debt Vader do not necessarily reflect those of the Debtfree

Magazine team. The purpose of the article is to spark debate and conversations around this

topic for the betterment of the industry.

To give Debt Vader a piece of your mind, send us a message for him at:

DebtVader@debtfreedigi.co.za



CLICK THE C

SERVICE D

DEBT COUNSELLORS

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Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

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Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za


GMC Debt Solutions

52 Kerk Street

Lydenburg

Tel: 087 802 7054

Tel: 087 151 1034

www.gmcdebtsolutions.co.za

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

MPUMALANGA

Financially stressed?

We have lifted the financial

burden of more than 150 000

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Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

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SCARED OF ANSWERING

YOUR CALLS?

NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

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We are passionate about

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D OF ANSWERING

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NORTH WEST

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

k control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

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indebted and populating a debt free

generation.

Office No. 6, Prime Pharm Building,

36 Dr Nelson Mandela Drive

Tel: 0186320053

Tel: 0877026744

Email: papi@maaudebts.co.za

www.maaudebts.co.za

Financially stressed?

We have lifted the financial

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info@debtbusters.co.za

www.debtbusters.co.za

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D OF ANSWERING

CALLS?

NORTHERN

CAPE

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

SITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

Financially stressed?

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burden of more than 150 000

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086 999 0606

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debt repayments

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www.debt-therapy.co.za

info@debtbusters.co.za

www.debtbusters.co.za

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NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za


D OF ANSWERING

CALLS?

EASTERN CAPE

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

k control of your life in 1 easy step!

|

EE CALL 0800 20 47 28

t step to financial freedom by visiting our :

SITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Drastically reduce your monthly

debt repayments

Let US help 0861111863

Regain control of your finances

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NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za

info@debtbusters.co.za

www.debtbusters.co.za

Let DebtBusters be the

champion in your corner.


WEBSITE | www.debt-therapy.co.za

debt therapy

integrity guaranteed

debt therapy is registered with NCR | NCRDC49

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Drastically reduce your monthly

debt repayments

Let US help 0861111863

Regain control of your finances

www.debt-therapy.co.za

WESTERN CAPE

" There is no Dignity quite so Impressive and

Independence quite so Important,

No

Living within your Means. - Calvin Coolidge "

as

For your Convenience Our Range of Services are

Available to you Anywhere in South Africa!

Jackie Coetzee

079 317 8557

documentswc@fusiondc.co.za

“There is no dignity quite so

Impressive and No Independence

quite so important as Living

within your Means - Calvin Coolidge”

For your Convenience Our Range of

Services are Availble to you Anywhere in

South Africa!

Jackie Coetzee

079 317 8557

022 713 2021

documentswc@fusiondc.co.za

CHOOSE

YOUR

FINANCIAL

FREEDOM

TODAY

Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za

dc@ffsdc.co.za

www.financialfreedomsolutions.co.za


ab a b_q

_ q

WE’LL CREATE A PLAN TO

GET YOU OUT OF DEBT

WESTERN CAPE

065 874 7942

debt@cida.org.za

www.cida.org.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981

Email: info@allds.co.za

www.alldebtsolutions.co.za

https://www.facebook.com/

alldebtsolutions


NCRDC1142

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za

We are passionate about

helping people become

DEBT FREE!

022 713 3766

marius@drs-debt-help.co.za

facebook.com/drsdebthelp

www.drs-debt-help.co.za

NCRDC1670


Financially stressed?

We have lifted the financial

burden of more than 150 000

South Africans.

086 999 0606

Your Guide to Financial

Wellness and Recovery

0861 229 922

info@debthero.co.za

www.legalhero.co.za

info@debtbusters.co.za

www.debtbusters.co.za

WESTERN CAPE

Let DebtBusters be the

champion in your corner.

www.debtcentre.co.za


DebtZen

for peace of mind

“Helping you the SMART way”

0860 061 008

info@smartdebtadvisors.co.za

www.smartdebtadvisors.co.za

021 987 1835

021 987 2232

065 939 9886

leads@debtzen.co.za

www.debtzen.org

NCRD3032

Get your own dedicated Debt

Counsellor from beginning to end.

Our team of friendly & efficient

support staff are ready to

answer your quesons.

021 204 4711

067 211 4913

info@debteezy.co.za

www.debteezy.co.za


SUPPORT SERVICES

011 451 0041

0860 072 768

www.dcmax.co.za

DC Operaon Centre (PTY)

Services:

17.1, 17.2, Proposals

Court Applicaons

Call Centre

Payment Division

COMING SOON

TRAINING

Contact Elmarie

011 394 8042

083 232 1908

admin@dcoperaons.co.za

www.dcoperaons.co.za


Credit

Life

Insurance

You make money,

your clients save money

086 126 6562

debt@one.za.com

www.one.za.com

INSURANCE

087 109 1164

info@dccp.co.za

www.dccp.co.za

BEST RATES IN THE INDUSTRY

50979


LEGAL

CONTACT

Jusn an Der Linde

1st Floor Icon House

24 Hans Strijdom Street

Cape Town

8001

079 6977 259

jusndlaorneys.co.za

Liddles & Associates

“It always seems impossible until it

is done” N. Mandela

(T) 021 930 5790

(F) 0866070940

(E) frontdesk@liddles.co.za

www.liddles.co.za

Steyn Coetzee Attorneys /

Prokureurs

Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

adri@steyncoetzee.co.za

RM Brown and Associates

16th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 021 202 1111, f: 021 425 0875

Email: roger@rmbrown.co.za


082 974 0866

We are a Port Elizabeth based law firm

capable of assisting Debt Counsellor’s

throughout South Africa with matters

within the following

carla@cvlaw.co.za

areas of jurisdiction:

Port Elizabeth;

New Brighton;

Motherwell;

Uitenhage;

Hankey;

Jeffreys Bay; and

Humansdorp

Your Debt Counselling Attorneys

Johannesburg | Cape Town

Andre Van Zyl

021 494 4862

info@bassonvanzyl.com

082

www.cvlaw.co.za

974 0866

carla@cvlaw.co.za

www.cvlaw.co.za

www.bassonvanzyl.com

EMAIL

yolande@ydeattorneys.co.za

CELL

071 870 9535

TEL

061 250 4080

www.embattorneys.co.za


Accountability Group

wendy@accountability.co.za

Bitventure Consulting

compliance@bitventure.co.za

South African Fraud

Prevention Service NPC

Blue Oak Systems

enquiry@blueoak.co.za

Cession Central

admin@cession.co.za

CREDIT

BUREAUS

011 867 2234

maigoshians@safps.org.za

www.safps.org.za

Clearscore

regulatory@clearscore.co.za

Clicknhire

christiel@clicknhire.co.za

Consumer Profile

Bureau

marina@cpbonline.co.za

Credit Bureau Association

Credit Gateway

compliance@creditgateway.

co.za

Cred-IT-Data Online

Holdings

bureau@creditdata.co.za

info@cba.co.za

www.cba.co.za

CreditWatch

marina@cpbonline.co.za

CrossCheck

Information Bureau

marina@crosscheckonline.

co.za


Effective Intelligence

sardagh@e-intelligence.com

Fides Cloud

Technologies

craig@fidescloud.co.za

Finch Technologies

chris@finchinvestments.co.za

I-Bureau Services

abrie@ibureau.services

IDR South Africa

shane@v-report.co.za

iFacts

sonya@ifacts.co.za

Inoxico

support@inoxico.com

Kudough Credit

Solutions

chrisjvr@kudough.co.za

Lexisnexis Risk

Management

kim.bastick@lexisnexis.co.za

Lightstone

chrisb@lightstone.co.za

Loyal1

tshepiso@loyal1.co.za

Managed Integrity

Evaluation

marelizeu@mie.co.za

Maris IT Development

marius@marisit.co.za

National Validation

Services

info@nvs-sa.co.za

Octagon Business

Solutions

gregb@octogon.co.za

Omnisol Information

Technology

info@verifyid.co.za

Payprop Capital

johette.smuts@payprop.co.za

PBSA

seanb@PBSA.CO.ZA

Right Cover Online

cto@rightcover.co.za

Searchworks 360

skumandan@searchworks360.

co.za

Smart Information

Bureau

info@smartbureau.net

ThisisMe

juan@thisisme.com

TPN Group

michelle@tpn.co.za

Trans Africa Credit

Bureau

clintonc@transafricacb.co.za

Transaction Capital

Credit Health

DavidD1@tcriskservices.co.za

VeriCred Credit Bureau

sumein@vccb.co.za

WeconnectU

johann@weconnectu.co.za

Zoia Consulting

sipho@dots.africa


PAYMENT

DISTRIBUTION

AGENCIES

COLLECTNET

+27 12 140 0602

DC Partner

044 873 4530

Hyphen PDA

011 303 0060

iPDA

086 123 IPDA (4732)


SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041

Tel: 0860 072 768

www.maxpayments.co.za

Debt Review Software

Tel: 016 004 0031

South Africa’s premier

debt management solution

www.finwise.biz

‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas


Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss

Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.

We have updated our communication and escalation channels in this regard.

Please refer to the communication channels listed in tables 1 and 2 below. It is important that

documentation be send to the correct communication channels to ensure timeous feedback.

CAPITEC CONTACT DETAILS

Table 1: Debt Review communication channels

Channel Description E-mail address

1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za

Clearance Certificates

2 Proposals All Proposals ccsproposals@capitecbank.co.za

3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za

(Notice of Motion’s /

NCT applications /

Orders)

4 Terminations Termination queries debtreviewterminations@capitecbank.co.za

5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za

Enquiries

6 Refund / Cancellation

requests

Debt Review Refund

Requests and

Cancellation of Debit

Orders

ccsrefundrequests@capitecbank.co.za

7 Insurance Certificates Replacement Insurance

Policies

8 Reckless Lending Allegation of reckless

Queries

lending and document

requests

9 Credit Insurance Claims All credit insurance

claims

10 Payment allocations Payment Allocations

11 Share Call Contact

number

queries

insurancepolicies@capitecbank.co.za

Rmcontrol@capitecbank.co.za

CreditInsuranceClaims@capitecbank.co.za

ccsdebtreviewpaymentqueries@capitecbank.co.za

086 066 7783 Option 2


Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days

Debt Review payment queries: DRPayments@standardbank.co.za 7 days

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

Home Loans Pre Legal 0860102270

Home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868






DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

Fax: 010 251 0055

To be used as a first point of contact for all

written communication

Call centre (Level 1: Alternative)

Tel: 0860 109 279

To be used as a first point of contact for

all telephonic communication

Attended to by Queries Team Leader

(Level 2: First Escalation)

Dcescalation1@nedbank.co.za

To be used only where no resolution is

found from first point of contact after

5 business days

Attended to by Senior Manager

(Level 3: Final escalation)

Dcescalation2@nedbank.co.za

To be used only where no resolution

is found from the first escalation after

2 Business days

www.nedbank.co.za


17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON


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