QHA_September_internals_digital_F

q u e e n s l a n d h o T E L S a s s o c i a t i o n
s e p t e m b e r 2 0 2 1 e d i t i o n
By
RENOVATION BRINGS
NEW LIFE TO A CLASSIC
AUSSIE OUTBACK PUB
George!
INSIGHT:
PELICAN WATERS LIFESTYLE
ROYAL FAMILY:
ON TOUR TO MUNDUBBERA
CRAFTY BUNCH:
CRIMINALLY GOOD BEER

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and.
Richard Deery - Story Bridge Hotel, The Hon Trevor Evans MP, Member for Brisbane, The Hon. Scott Morrison, MP
Prime Minister of Australia , Bernie Hogan - QHA, Matt Coorey - Boardwalk Tavern, Scott Armstrong - Sunshine Coast Hotels.
NO SAFER PLACE THAN IN A HOTEL
THIS IS ABOUT
FOSTERING RESPECT
IN OUR VENUES FROM
BOTH PATRONS AND
CO-WORKERS
On so many issues, the QHA has implored lawmakers and beseeched people to take a
common sense approach regarding the hospitality business. We have looked at the data
readily put in front of us as supposed evidence to say this statement isn’t true. However, it
is hard to ignore that there is no safer place than in a hotel in Queensland.
Whether it is check-in apps, CCTV, regulated times for serving alcohol, controls on
gaming rooms or required training for managers – a patron that enters a Queensland
hotel is far less likely to come to harm than ever before. This is down to the absolute
professionals in our industry, and their dedication to being the centre of their community.
In this edition, you will see plenty of stories about how QHA members are “lifting their
eyes” and trying to look at the future instead of being stuck in COVID-induced lockdown.
Within the gaming sector, the QHA along with Clubs Queensland, have told the
Queensland Government we are looking to assist the industry solve the issues of multivenue
exclusion with a technology solution. This is an initiative by industry, for the industry,
because we believe in sustainable businesses not being overburdened by regulation.
Expect to hear plenty more on this in the coming months.
Secondly, you will see more information on our WARM venues campaign. This is
about fostering respect in our venues from both patrons and co-workers. It may not
sound like ground breaking work, but this can have far reaching effects. This starts
with acknowledging that in Queensland venues, everyone should feel welcome to be
themselves, to feel comfortable in their work and everyone gets treated equally. I know it
sounds obvious, but we want to make sure that no-one forgets!
Lastly, you can’t miss our point about vaccines. Some of you may not agree with us,
and that is fine. We know that vaccination is the only way we get to head back to a
more normal life. COVID will always be around and it is childish to think it won’t or that
Queensland will somehow continue to “be lucky” and avoid it. As we have shown for the
past 18 months through dedication to cleaning, good planning and tracing apps – there
is no safer place than being in Queensland hotels.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

Craig Hogan – Hogan’s
Wellington Point
Hotel and Birkdale
Bottlemart Cellars.
The new store
layout has
flexibility to
accommodate
marketing
activity.
New wine
and sparkling
displays.
The new four-way mobile display units.
For more information on LMG’s store refresh program, please contact Shaun Landy,
Queensland State Manager on 0436 002 418 or slandy@lmg.com.au

The newly refurbished
Birkdale Cellars
LMG ROLLS OUT STORE
REFRESH PROGRAM
Liquor Marketing Group (LMG) has launched a store refresh program that will roll out across
its Queensland Bottlemart stores over the next 24 months. The program, dubbed Project
Nuova by Frank Palumbo, LMG’s General Manager of Retail and Member Services, kicked off
in May with a handful of trial stores along the Eastern Seaboard.
Birkdale Bottlemart Cellars – part of
Hogan’s Wellington Point Hotel, was the
first store in Queensland to undergo the
new refurbishment.
Shaun Landy, Queensland State
Manager for LMG, said: “I am thrilled
to be rolling out Project Nuova in
Queensland. This project is an important
investment for LMG as it provides the
opportunity for our retailers to attract
new shoppers with an enhanced
in-store environment and customer
experience, as well as improved display
solutions to execute key marketing and
promotional initiatives.”
The new-look Birkdale Bottlemart
Cellars was completed in May over
three days without any loss of trade.
The enhanced store layout has added
flexibility in both range and presentation
to accommodate marketing activity and
featured products, including four-way
mobile display units, beer stackers and
premium product display stands.
Craig Hogan – Hogan’s Wellington Point
Hotel and Birkdale Bottlemart Cellars,
said: “The new retail concept from LMG
has brought a stylish, uncomplicated
approach to our business, which
has resulted in a better shopper
experience.”
Since the refurbishment was completed,
the store has achieved an uplift in
sales compared to the same time last
year, particularly for premium spirits
and wine due to increased visibility
in-store. The Birkdale team has also
welcomed a steady stream of new
shoppers, many of whom have provided
positive feedback about their shopping
experience.
www.lmg.com.au

INSIGHT:
PELICAN WATERS LIFESTYLE
q u e e n s l a n d h o T E L S a s s o c i a t i o n
s e p t e m b e r 2 0 2 1 e d i t i o n
ROYAL FAMILY:
ON TOUR TO MUNDUBBERA
RENOVATION BRINGS
NEW LIFE TO A CLASSIC
AUSSIE OUTBACK PUB
CRAFTY BUNCH:
CRIMINALLY GOOD BEER
By
George!
o u r c o v e r :
The Australian Hotel -
St George.
Cameron and Kathy
McPhie with their
daughter, Meg.
3 EDITOR’S LETTER
S E P T E M B E R 2 0 2 1 e d i t i o n
7 CONTRIBUTORS
8 NEWS
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Tom McGuire AM
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr Brad Fitzgibbons
Mr Matthew Coorey
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
16 FEATURE:
THE AUSTRALIAN HOTEL - ST GEORGE
32 INSIGHTS
PELICAN WATERS TAVERN
39 ACCOMMODATION UPDATE
40 ROYAL FAMILY
ROYAL HOTEL MUNDUBBERA
50 TOP DROP
52 A CRAFTY BUNCH
59 WINE & PUB TALK
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 6
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Simon Cross 0413 698 630
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
QHA Membership Officer
Paul is the face of the
Association to many QHA
members as he travels the
length and breadth of the
state visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
LYNDSAY BALCH
Employment Relations
Advisor
Lyndsay gained
experience advising
on IR issues across
industries through her
work with the Fair Work
Ombudsman. She is
passionate about creating
harmonious workplaces
through education and
collaboration.
THE HON SHANNON
FENTIMAN MP
Attorney-General and
Minister for Justice
Shannon Fentiman
is the Labor member
for Waterford in the
Queensland Legislative
Assembly. She is also
the Minister for Women
and the Minister for the
Prevention of Domestic
and Family Violence.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction
of product safety,
licensing, compliance
and enforcement
activitiestoprotect market
integrity and keep
Queenslanders safe.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
QHA REVIEW | 7

NEWS
SPICERS LAUNCH LUXURY HOME HIRE
QHA REVIEW | 8
Ever wondered what it would be like to live the life of a
business mogul for a week or so?
For those looking for a more exclusive accommodation
option Spicers Retreats are coming to the rescue with
the launch of Private Collection by Spicers.
To be launched in September 2021 the Private
Collection will be just that - a collection of luxury
holiday homes in iconic destinations like Hamilton
Island, The Barossa and Port Douglas.
Marketing for the launch says each house and
apartment in Private Collection by Spicers will
showcase their soul-nourishing surroundings and
Spicers’ brand of relaxed luxury, creating incredible
stays to be shared with family and friends.
“Whether it’s a unique beach shack moments from
the water’s edge or a cosy snow chalet with mountain
views forever, properties in the Collection will have a
true sense of place, peace and fun.”
The first two homes confirmed for the collection are
both owned by Spicers Retreats founder Jude Turner
and husband “Skroo” Turner (Flight Centre co-founder
and CEO), a couple renowned for their hospitality, and
keen property owners with an eye for special locations:
the First Point apartment overlooking [Main] Beach
in Noosa and the Beach Shack on Belongil Beach in
Byron Bay.
A third architecturally stunning property on the 14th
Glass House Mountain with 360 degree views will also
be in the collection.
Spicers Retreats Managing Director David Assef said
the new offerings would provide another alternative for
travellers planning their escapes in a pandemic world.
“It’s the perfect time to expand our offering to meet
the high demand for unique holiday experiences,” he
remarked, the luxury home market is a natural fit and
extension for our brand and we are excited to open up
these beautiful homes for people to come and stay.”
“Celebrating our incredible natural world has always
been a great passion at Spicers,” he says, “and people
need an energising escape now more than ever.”
Private Collection by Spicers will be headed up by
David Lacey, a 40-year hospitality veteran from the
Hunter Valley with a polished eye for detail and the
transformative abilities of a warm, welcoming space
and nourishment from nature’s bounty.
David has managed award-winning restaurants and
wineries including Fort Denison Sydney Harbour,
The Pier Sydney, The Yellow Book and Danny’s Port
Douglas.
He has also spent the past 12 years on committee
with The Children’s Cancer Institute (Australia), and
worked with leading wine brands like Laurent Perrier

NEWS
“WE’LL HAVE SOME AMAZING OPPORTUNITIES
FOR PEOPLE TO EXPERIENCE THE COUNTRY’S MOST
SOUGHT AFTER HOLIDAY LOCATIONS IN A HOME
THEY’LL FEEL LIKE IS THEIR OWN.”
Picture courtesy of Oran Hassidim Photography
and the Hunter Valley’s First Creek, Silkman Wines
and Tempus Two, big label Hardy’s, Chard Farm from
Central Otago, as well as Brisbane’s once dominant
fine wine retailer, The Grape Group.
“It’s an exciting time to join Spicers Retreats,”
commented Lacey.
“We have so much to offer those searching for an
unforgettable private retreat.”
Spicers Retreats have made contact with a
community of proud property owners who avoid the
mainstream booking platforms and see their ethos
reflected by a brand of natural luxury like Spicers.
Joining the Collection can help owners boost their
occupancy rate, and they can make the property
available whenever they choose.
“We’ll have some amazing opportunities for people
to experience the country’s most sought-after holiday
locations in a home they’ll feel like is their own,” David
said.
“Private Collection by Spicers is the peak of holiday
home experiences. These properties have passionate
people as custodians, staying there is an insight into
their creativity, and a far more intimate connection to
place than shared accommodation.
“It’s going to be thrilling to see new properties come
onboard for the September launch and beyond.”
Bookings will be open from 1 September 2021.
For more information go to https://spicersretreats.
com/private-collection/
QHA REVIEW | 9

NEWS
ISLAND CHALLENGE
With COVID-induced border closures stopping our
southern friends from attending, 50 Queenslanders
enjoyed perfect North-Queensland weather for two
nights of fun and festivities with the first QHA Golf
Challenge on Hamilton Island.
The event kicked off in style as Lion whisked the group
away in speed boats for an exclusive White Claw on
White Haven party, combining the world’s best beach
with a delicious seltzer to set the tone for the trip.
The group was then split into two parties - those who
enjoy golf and those who are terrible at it, with the
latter enjoying a Go-Kart Challenge in lieu of the golf
itself.
After a sunset cocktail party featuring Lexington Hill
Margaritas and Espresso Martinis thanks to Carlton
& United Breweries, the Jackson family from
Nanango’s Fitzroy Hotel were crowned the course
champions, with Pat Donohue from Lion crowned the
fastest on the track.
Thank-you to the hoteliers and partners who attending
the trip, including our beverage partners Lion, Carlton
& United Breweries, Coca-Cola Amatil, Brown-Forman
and Treasury Wine Estates.
QHA REVIEW | 10

NEWS
WORK IN PARADISE
CAMPAIGN IS LIVE
As the battle to find staff in this COVID world continues to make
life challenging in the tourism and hospitality industry the State
Government has launched a new web portal and incentive
program aimed at linking hospitality jobs with hospitality job
seekers.
The Work in Paradise program, launched on July 1, is based
around a website, www.workinparadise.com.au, that enables
businesses and job seekers to register their details and then
upload or search for hospitality jobs in Queensland, for free.
Employers can post jobs and find and follow up applicants at no
cost. Jobs can also be shared from the website to social media or
email.
The website offers the option to create a job poster which can
printed and stuck up in the window or on noticeboards in town.
As an extra incentive for job seekers to make the move to
Queensland and support the tourism and hospitality industry The
Work in Paradise scheme is backed by a State Governmentfunded
incentive program that offers up to $1500 worth of
payments to eligible workers – split across three payments based
on longevity of service (8 weeks, 12 weeks and 24 weeks).
There is also a $250 travel payment for those who move more than
100km to take up a job.
Another option open to employers is to post an Employer Profile
telling prospective job seekers a little bit about your business and
what you have to offer them if they were to choose to come and
work for you.
The site’s Notice Board section is being updated with relevant
information for business owners and job seekers.

NEWS
OUR WARM VENUE CAMPAIGN
Examples:
WE ACCOMMODATE GUESTS.
NOT BAD BEHAVIOUR.
A PLACE TO LAY YOUR HEAD.
NOT KISS YOUR FEET.
QHA REVIEW | 12
Our WARM venues campaign to be
promoted across the state is about
fostering respect from both patrons
and co-workers. This starts with
acknowledging that in Queensland
venues, everyone should feel
welcome to be themselves, to feel
comfortable in a work and social
environment where everyone gets
treated equally. WARM represents
the true meaning of hospitality which
is being hospitable to one another!
This applies to staff and customers
alike and is a two way street. The
acronym WARM stands for and
represents the following qualities:
WELCOMING. Our hotels are places
where staff and patrons want to be.
As the theme song from the classic
bar sitcom Cheers goes…’you want
to go where everyone knows your
name!’ It is an absolute pleasure to
have patrons choose to come to our
venues.
ATTENTIVE & HERE TO ASSIST.
Our venue staff are delighted to serve
you. We are in the ‘people business’
and want to anticipate your needs
and then exceed them. If there is
something we can do to make a
customer or another staff member’s
experience better we will
strive to do it. We are aware
that people can have stresses
and problems in their lives
and we endeavour to provide
assistance and appropriate
information on support
options.
RESPECTFUL &
RESPONSIBLE.
Our venue embraces each
person’s differences and all staff
and customers are treated equally.
Everybody has a responsibility to be
aware how they interact with others
in a positive way. We also care about
our staff and customers and serve
our products in a responsible manner
in a safe working environment.
MANNERS MATTER. It is a
pretty simple statement which
underpins most of these aspirations.
Polite, courteous and respectful
communication is what having
manners is all about. May I help you
with that. Thank you so much. You
are very welcome.
We all know how difficult it has been
through recent times but we
have also seen how adversity can
bring people together – our state,
WE’RE A
V E N U E
WARM
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au
WE’RE A
V E N U E
WARM
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au
our local communities, our beloved
customers and locals in the venue,
and our treasured staff who are frontline
workers in the industry of being
hospitable!
The QHA will be providing WARM
campaign materials available for all
venues to access and print.
There will be a range of themes and
statements which focus on different
aspects of WARM.
Some are staff focussed - back
of house and front of house, how
you treat your fellow staff and your
customers. Customer service and
responsible service.
Some are patron focussed –
encouraging respectful behaviour
between patrons and from patrons
to staff. Respectful behaviour and
responsible consumption.

NEWS
High ROI
NEW EVENTS AND
PARTNERSHIPS COORDINATOR
Cassia Rengers is the newest member of the QHA
Industry Engagement team. Before joining QHA,
Cassia held event and marketing-based roles in the
accommodation, tourism and hospitality industries.
Cassia grew up in Brisbane and has extensively
travelled throughout Queensland and Australia.
Cassia’s experience comes from both her formal
education, studying undergraduate certificates
and degrees in travel, tourism, community service,
hospitality, business and events as well as her industry
experience. Cassia has worked for world renowned
event venue, Brisbane Convention & Exhibition Centre
as well as tourism and accommodation providers with
her most recent role being the events coordinator
at Tangalooma Island Resort. Cassia is currently
completing a masters degree in business majoring
in integrated marketing communication and public
relations.
Cassia started at QHA in March 2021, in the midst of
the 2021 Awards for Excellence judging and planning
phases and after weeks of back and forth emails and
phone calls, Cassia was thrilled to have met so many of
our members and partners in person on the evening of
the awards. Cassia is excited to continue to meet and
connect with QHA members and partners at our many
functions and events throughout the calendar year.
CASUAL
CONVERSION
DEADLINE
Recent changes to the Fair Work Act 2009 (Cth) (FW
Act) have imposed significant obligations on employers
in relation to their casual workers. Among these is the
requirement for certain employers to assess and convert
certain casual employees to permanent (full-time or parttime)
employment by the deadline of 27 September 2021.
UNSURE OF WHAT YOU NEED TO DO?
Ramsdens Lawyers commercial team is
here to assist you with:
1. Assessing your casual
workforce to determine
which casual employees
you should offer casual
conversion to;
2. Ensuring you have
processes for issuing the
Statement to both new
and existing employees;
and;
3. Reviewing and updating
your offers of employment
and existing casual
employment contracts to
ensure they comply with
the new laws.
Contact our leading Gold Coast commercial
team today at 1300 749 709.

NEWS
QUEENSLAND LEADS
THE WAY IN REBOUND
QHA REVIEW | 14
While Queenslanders have always believed we lead
the country when it comes to tourism, the latest
statistics commission from STR by hotel operator
Accor have provided evidence to back up the claim.
Accor, which operates 101 hotels in Queensland,
recently released statistics that showed the overall
level of occupancy for the group’s hotels had
increased from an average of 23% in April 2020 to
74% in April 2021.
The data also showed in their Queensland assets’
average occupancy of 70% YTD significantly
exceeding the national figure of 50%.
The best performing regions in Queensland for
Accor were (YTD until end of April 2021):
• Sunshine Coast
• Cairns
• Gold Coast
• Tropical North Queensland
The success of the holiday destinations contrasted
with the performance of Brisbane hotels, which
recovered their average occupancy rate to 53% in
April, though this was still well below pre-COVID
monthly average occupancies of 75%.
Accor Pacific CEO Simon McGrath said the results
showed the strength of our state as a tourism
destination.
“The results reveal that Australians love to travel to
Queensland,” Simon said.
“A combination of greater certainty regarding borders,
an increase in flights, State and Federal stimulus
measures, and a range of targeted marketing
programs have significantly elevated holiday travel to
Queensland in 2021.
“The Government stimulus packages have made an
impact and judging by April’s figures, there is growing
confidence in the leisure sector, with the success of
the half-price airfare scheme and the opening up of
the Trans-Tasman bubble likely to ensure that holiday
travel remains buoyant over winter.
“Despite the improved forecasts, a worrying regional
versus city divide has emerged and we cannot be
complacent. Travel to Brisbane is subdued because of
a downturn in corporate travel and conferences.
“Government support is crucial to re-building business,
conference and events travel. I urge Government to
consider how they might support our great cities return
to prosperity through arts, sports and cultural events.”
Mr McGrath said that Accor maintained its optimism
in the Queensland tourism sector, with plans to
introduce two new brands – Fairmont Port Douglas
and Mondrian Gold Coast – to the Australian market
in 2023.

“The Queensland tourism infrastructure has never
looked as healthy as it is today,” he said. “A whole
new generation of hotels and brands have been
introduced across Queensland over the past five years,
which places the State in a perfect position to recover
quickly.
“We welcome the Federal Government’s budget
announcement to allow foreign students to work more
hours, as well as extend their visas for a year if they
take up jobs in the hospitality and tourism sectors.
“Recognising our sector as ‘critical’ in terms of staffing
shortages is significant, as many of our hotels have not
been able to open to capacity because of the shortage
of workers. The loss of backpackers and overseas
students has impacted the tourism and hospitality
industry at all levels, especially in outback and regional
areas, which is limiting their ability to cater for growth
in domestic travel.”

FEATURE

FEATURE
A TOUCH OF CLASS
AT ST GEORGE
JUMP IN A CAR AND HEAD WEST OF
BRISBANE FOR SIX HOURS AND YOU’LL FIND
YOURSELF ON THE BANKS OF THE BALONNE
RIVER IN THE SMALL TOWN OF ST GEORGE,
POPULATION 2400.
photo: Dust to dawn photography
The area is best known for its strong agricultural base
of cotton, grapes and vegetable farms plus cattle and
sheep which thrive due to the abundance of water
from the Balonne River catchment.
The hotel first started operating in 1864 and was
always well patronised with an advertisement from
1911 in the Balonne Beacon newspaper stating “good
stables and paddock with a reliable groom always in
attendance and a fashionable Alcock Billiard table”.
The Australian Hotel is a local institution that has
grown in leaps and bounds over the past three years
under the careful guidance of publicans Cameron and
Kathy McPhie who took over the venue in March 2018.
Cameron and Kathy looked at a hotel in St George to
buy about 24 years ago when they owned the Royal
Hotel in Moree. Although it was not The Australian for
sale, The Australian was being well run at the time and
would have been hard to compete with. Twenty-four
years later, they purchased it.
Venue manager, Cameron and Kathy’s daughter, Meg
McPhie, said when her parents had first bought the
hotel and motel it was quiet and very rundown.
Meg moved out to St George in September 2018 after
quitting a job as a flight attendant to take on a new
challenge and assist the family.
With experience working in functions at the 100 Acre
Bar at St Lucia Golf Club in Brisbane, Meg said she
had some exposure to the hospitality industry, but very
little to living in a small country town.
Her parents had and operated hotels in Moree,
Tamworth, and the Gold Coast, although home has
always been Brisbane while the children grew up.
QHA REVIEW | 17

FEATURE
“IT’S LIKE A LITTLE BACK BAR IN MELBOURNE – WE CAN FIT 50 FOR COCKTAIL STYLE OR 30
COMFORTABLY OTHERWISE,” MEG SAID. “IT’S A LOT OF FUN. PEOPLE BOOK ALL THEIR SPECIAL
FUNCTIONS AND CELEBRATIONS IN THE WHISKY BAR, AND WE CARRY ABOUT 80 DIFFERENT
SPIRITS AND IT’S NOT ALL WHISKY.
QHA REVIEW | 18
Since purchasing the hotel, they have upgraded the 32
hotel and motel rooms available to improve the level of
comfort on offer across the different styles of rooms.
Accommodation is a primary source of income for the
hotel along with food service as the two complement
each other and provide the hotel with drinking and
poker machine patrons.
The motel occupancy has been running at 98% for the
last six months up until the recent border closure in
July - and even now it is still going well.
The McPhies have added services such as TAB, Keno,
upgraded their gaming room and equipment, and
boosted the range of products available in the bottle
shop.
When they first took over, the bottle shop drivethrough
only stocked limited products so they joined
the Liquor Legends buying group and now it has a full
range of wine, spirits, and beer more akin to what you
might find in suburban Brisbane.
“Liquor Legends has helped us grow the business
especially with their specials driving sales along with
their ecommerce platform and the Liquor Legends
loyalty card which is very popular with 1500 members
in a town with a population of 2500 people,” Meg said.
She said a Whisky Bar was added inside the hotel as a
signature bar for the hotel – nestled behind the gaming
room and that had proven to be a hit with locals.
“It’s like a little back bar in Melbourne – we can fit 50
for cocktail style or 30 comfortably otherwise. It’s a lot
of fun.
“People book all their special functions and
celebrations in the Whisky Bar, and we carry about 80
different spirits and it’s not all whisky.”
Meg said while the COVID shutdowns had been tough,
the venue had survived with the help of the bottle
shop remaining open and by providing takeaway food,
which was also made available for local delivery to
people in town. She said COVID had caused significant
problems for staffing the hotel.
“The biggest issue the hotel faced when the first
lockdown was lifted was staff were impossible to
employ and this created problems as staff we had
employed were doing ridiculous hours as business just
went crazy, and we couldn’t cope.
“We gradually employed more staff over time, and
we got things under control, but it took almost eight
months to get back to the staffing levels of prior to the
COVID lockdown.”
A change in the food offering, with the hiring of head
chef Corrinne (who hails from France) has added
another layer to the pub’s offering.
“My parents believe the kitchen is the engine room of
the hotel and if you get your food right everything else
will flow from there,” Meg said.
“A bad food offering in a hotel will cost you patronage.”
Meg said they went from serving basic pub meals, to a
full menu including our signature 500g Rib on the Bone
and other dishes that “you wouldn’t normally see out
here” which have proven a hit with locals and visitors
alike.
“We’re doing approximately 300 covers a day now and
we’re open for breakfast, lunch and dinner every day,”
she said.
“We have a lot of workers coming through which are
mainly contractors, but we do get a lot of tourists and
visitors from the cities as they can’t really go anywhere
else at the moment,” Meg said.
Another hit has been the makeover of a vacant block
of land owned beside the pub, “The Paddock” which
created an outdoor green space, complete with a fire
pit and bar that has been popular for functions such as
engagement parties, and events like the recent Quick
Shears competition held there.

Photos: Dust to Dawn Photography

FEATURE
photos: Dust to dawn photography
QHA REVIEW | 20
The hotel hosts an annual Shearing Competition with
$20k in prizemoney which attracts up to 50 shearers
with most coming interstate to compete.
The hotel is also a supporter of local sport which
includes sponsoring the local Rugby Union which has
both men and womens teams and the St George
Futurity which is the second biggest Cutting Horse
Carnival in Australia.
Aside from “The Paddock” there are another three
function spaces.
“These are very popular for conferences, meetings,
and private events both formal and informal,” Meg
said.
“The Balonne room is on the second floor of the
hotel and opens onto veranda’s that look out over
the beautiful Balonne River. Ideal for sunset drinks’,
charcuterie boards, hot and cold cocktail platters.”
As for making the move out bush herself Meg said it
has certainly been an eye opener.
“I’ve never lived in the country before. I never thought
I’d be culture shocked in my own country. It’s insane
the difference between city life and life out here.
They’re the most friendly and trustworthy people and
it’s changed my whole perspective.”
For long time local and relative newcomer on the
bottle shop scene, Barney Watts, the changes at The
Australian Hotel have been for the better.
THE HOTEL HOSTS AN ANNUAL SHEARING
COMPETITION WITH $20K IN PRIZEMONEY WHICH
ATTRACTS UP TO 50 SHEARERS WITH MOST COMING
INTERSTATE TO COMPETE. THE HOTEL IS ALSO A
SUPPORTER OF LOCAL SPORT WHICH INCLUDES
SPONSORING THE LOCAL RUGBY UNION WHICH
HAS BOTH MEN AND WOMENS TEAMS AND THE ST
GEORGE FUTURITY WHICH IS THE SECOND BIGGEST
CUTTING HORSE CARNIVAL IN AUSTRALIA.

PROVEN – TRUSTED – ACCURATE
FEATURE
SPECIALIST VIDEO
ANALYTICS AND FACE
RECOGNITION FOR
HOTELS AND CLUBS
Barney, who became Retail Manager in February this
year has lived in St George for the past nine years,
previously working with machinery.
“It’s a lot more open and they’ve renovated, installed
the TAB, a little Whisky Bar and a large fireplace in the
beer garden which is very popular during the winter
months.
“The hotel has been made very family-friendly.”
On the bottleshop front Barney said business was
booming.
“The drive-in bottle shop and browsing room has been
upgraded and stock has been significantly increased to
provide a full range of products with Bundy Rum being
our biggest seller - we’ll go through about 150 bottles
of 1litre rum a week – and that’s on a slow week.”
The hotel has even had a brush with fame of sorts with
Brisbane rock band Violent Soho opting to shoot the
film clip for their song Slow Down Sonic in and around
the venue.
“To renovate the hotel, we engaged Dallas Hampton
of Ryder Hampton who has a lifetime of experience
refurbishing hotels, and she came up with a concept
and planned the staged renovation which so far has
really been spectacular and popular with the patrons,”
Meg said.
The Australian Hotel is at 96-98 St Georges Terrace, St
George. Phone 4625 5000. See www.aushotel.com.au
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ATTORNEY-GENERAL
The Honourable Shannon Fentiman MP
KEEPING PATRONS SAFE TOGETHER
As the Queensland Government sharpens its focus
to reduce and prevent gambling-related harm in the
community, it is so encouraging to see the Queensland
Hotels Association (QHA) join us on this journey,
building upon the work they already do in this space.
The gambling harm minimisation plan for Queensland
2021-25, launched in July, outlines shared roles
and responsibilities for government, industry and
community. It is wonderful to have heard from the
QHA about their well-timed proposal, developed with
fellow industry body Clubs Queensland, to establish a
centralised patron exclusion database.
AT THE END OF 2020 ALMOST 13,000 PEOPLE
WERE EXCLUDED FROM VENUES. THIS
INCLUDES 12,616 WHO HAD TAKEN ACTION
INTO THEIR OWN HANDS AND EXCLUDED
THEMSELVES – AN OPTION THAT BECAME
MORE ACCESSIBLE LAST YEAR WHEN THE
QUEENSLAND GOVERNMENT BEGAN OFFERING
REMOTE SELF-EXCLUSION AS A RESULT OF THE
PANDEMIC.
Patron exclusion has proven to be an important way
for people experiencing a problem with their gambling
activities to tackle that problem and change their lives.
At the end of 2020 almost 13,000 people were
excluded from venues. This includes 12,616 who
had taken action into their own hands and excluded
themselves – an option that became more accessible
last year when the Queensland Government began
offering remote self-exclusion as a result of the
pandemic.
QHA’s proposal aims to bolster the exclusions system
further, to ensure that it supports and connects every
Queensland venue’s gambling harm minimisation
activities. More importantly, this digital solution will
provide an extra layer of support for venues protecting
vulnerable patrons who have been excluded or who
have self-excluded.
This is something that hotels in South Australia are
already doing well, including with the use of facial
recognition technology, and I look forward to seeing
what Queensland hotels can achieve.
Over the coming months QHA, with Clubs Qld, will
continue consultation with industry to explore how
technology can improve the self-exclusion process. I
look forward to seeing the progress of this initiative and
to supporting the QHA in their mission to create a safer
gambling environment.
We know that safe gambling in Queensland will take a
collaborative and coordinated effort. This proposal for
a centralised database that is supported by additional
technology is a fine example of how we can get the job
done.
Well done – let’s keep driving the shift together.
QHA REVIEW | 22

How about
a round of shots?
Here at the QHA, we’re calling
on hoteliers and publicans
to encourage their staff and
patrons to get vaccinated so
we can get life back to normal.

OLGR
with Victoria Thomson
SPOTLIGHT ON RESPONSIBLE GAMBLING
QHA REVIEW | 24
Every year in July, we highlight Responsible Gambling
Awareness Week (RGAW). A week where we take
stock of our approach to gambling harm minimisation
and remember that it is important to remind patrons
that it’s ok to ask for help.
As part of the launch event for RGAW, I took part in a
panel discussion on the effects, challenges and fall out
from gambling in Queensland.
Gambling affects Queenslanders every day, and it
was moving to hear the stories of those who have
experienced problem gambling firsthand.
At the event, we also launched the Gambling Harm
Minimisation Plan for Queensland 2021-2025.
The plan, informed by the Queensland Responsible
Gambling Advisory Committee (RGAC) whose
members come from across industry, community and
government, places an emphasis on industry’s social
responsibility, while maintaining the current public
health approach.
We need to broaden our focus beyond the problem
gambler and focus our attention on preventing harm
before it occurs by identifying those at risk and
intervening early.
We also seek to remove the stigma from the individual
who has a problem with gambling, recognise that
this is a health issue and highlight that there is help
available.
The plan identifies a shift from a responsible gambling
to a safer gambling framework and recognises a
collaborative approach is required to provide safer
gambling environments.
Reducing gambling harm will only be achieved
through a collaborative and coordinated effort towards
creating safer gambling environments. This includes
partnerships across sectors, venues and Gambling
Help service providers.
I acknowledge the work that has already been done
to prevent and minimise gambling-related harm in
Queensland, but I also know that by shifting focus,
acknowledging new trends and technologies and
working together we can go so much further to protect
people.
In my recent travels, I also witnessed a cultural
shift from a compliance focus to a community and
prevention first focus. It is fantastic to see the change
in attitude that some licensees are adopting.
One of the best approaches to gambling harm
minimisation I have come across is: “do it with heart,
not just a checklist.”
The venue follows a policy of observe, note, report. If
staff see something that doesn’t sound or feel right,
then they should report it to management.
A combination of reduced promotions, knowing their
patrons and recognising problem behaviours, staff
training and technology means that the licensee’s
approach to gambling harm minimisation is working
well.
The licensee has had reports from patrons who have
changed their gambling habits. This is a great outcome
for the venue and their customers.
Recently, I also recorded a podcast with Derek Tuffield
OAM the RGAC Chair, and David McAnalen, who
has a lived experience with problem gambling and is
featured in the Queensland Government’s campaign
‘when gambling took over…’
The Unleash the Beast podcast was hosted by Lifeline
Darling Downs and South West. In it we discussed
the relationship between problem gambling and
poor mental health and how those affected can seek
support.
The podcast is available on Spotify and Youtube and I
encourage you to listen to this important conversation.
For more information on the responsible service of
gambling visit www.business.qld.gov.au/rsg
More information on current Queensland Government
gambling harm minimisation campaigns and strategies
is also available.

SHOWCASE
EMBRACING NEW TECHNOLOGY
WHILE COVID-19 HAS CERTAINLY CAUSED A LOT OF CHALLENGES AROUND FINDING STAFF AND REGEARING
BUSINESSES TO PROVIDE TAKEAWAY AND SOCIALLY-DISTANCED SERVICES, IT HAS ALSO DRIVEN A MARKED
INCREASE IN THE USE OF TECHNOLOGY TO STREAMLINE PROCESSES AND IMPROVE CUSTOMER SERVICE.
QHA REVIEW | 26
Perhaps inspired by the fact our various levels of
government have pushed the use of smart phones
and QR codes for the purpose of checking in, the
same ideas have now popped up within pubs offering
patrons the chance to order from their table in a
contactless, queue-less process.
The same fear of spreading germs has also
accelerated the push to contactless payment, inspiring
tech companies to develop client-focused products
that endeavour to ensure business owners are no
worse off simply because their customers are choosing
to pay for their products with a variety of credit and
debit cards.
In that space, Beyond Payments has led the market
with a hardware and software solution that recognises
the cards being used by a customer.
The product, backed by Fiserv, works to apply the
merchant fee charged by any particular card provider
to the price keyed by the customer service operator on
the terminal.
Beyond Payments Chief Executive Officer Georgie
Mariouklas explained her company’s approach. “With
more and more people choosing to pay on card
nowadays, businesses can’t continue to foot the bill.
Particularly in this Covid era, there’s a real necessity
to continually reduce the cost of doing business. So,
what we have introduced at Beyond Payments is a fee
free eftpos solution that goes way beyond the norm.
“Not only do we offer a fully compliant payment
processing system that seamlessly integrates with your
POS and mobile terminals, we enable businesses to
fully recover 100% of their monthly merchant terminal
rental costs. We also ensure funds settle the same day
as the transaction.”
Reportedly it is this “compliance” that Beyond is keenly
focused upon and what differentiates it from some
other service providers.
“Credit card transactional fees are a burden on
business. The motivation to recoup these costs is
understandable, but not at the expense of running foul
of the ACCC and RBA guidelines.
“Our eftpos payment processing solution is fully
compliant with the legislated guidelines. We assess all
cards separately and apply the correct transactional
cost to each business. This ensures your business
is never out of pocket and never out of step with the
regulatory bodies.”

SHOWCASE
Beyond Payments recently launched their “Be Feeless”
campaign highlighting this service across print, digital
and social media channels.
Said Georgie, “We’re excited about the launch of our
‘Be Feeless’ campaign. We’re encouraging our clients
to ‘be feeless’ and move forward without ‘fee’, pardon
the pun.
H&L POS account manager Julian Young said one of
the biggest requests from his customers over the past
12 months was to provide a flexible ordering system.
“Due to the ever-changing restrictions, our customers
have had to move away from the classic order-at-thebar
service style,” Julian said.
“Being able to provide a flexible platform to help them
with this has been the main request from my customer
base.
“As a business, we have had to become more flexible
with our rollouts during the first lockdown using remote
“AT BEYOND PAYMENTS, WE UNDERSTAND
THAT NOT ALL CARDS ARE CREATED EQUAL.
THE CHARGES DIFFER FROM CARD TO CARD
AND THAT’S WHY A FLAT FEE SURCHARGE
DOESN’T WORK.”
- BEYOND PAYMENTS CEO GEORGIE MARIOUKLAS
QHA REVIEW | 27

SHOWCASE
QHA REVIEW | 28
“IN FACT, WE ARE ALREADY SEEING
EXAMPLES OF VENUES WHERE MOBILE APP
ORDERING IS THE PREDOMINANT METHOD
OF PROCESSING ORDERS”
- H&L POS ACCOUNT MANAGER JULIAN YOUNG
resources for installs and training.
“We have used this experience to build more
streamlined processes and are now rolling out new
installs much more efficiently than we were before.”
For H&L POS the biggest seller right now is their Order
Display Monitor.
“We’ve seen a massive increase in demand for mobile
tablets allowing wait staff to take orders directly at
the table as restrictions on ‘vertical consumption’
have been imposed in many precincts throughout the
pandemic.
“We are also seeing a shift away from the classic
kitchen and dispense printers due to the reduced
running costs of digital order displays in addition to the
power of the reporting data in tracking production and
order delivery times.”
Julian said the business had also noticed more
and more people using their mobile phones for
contactless payment and also for taking advantage
of Table Ordering solutions like me&u, Mr Yum and
HungryHungry.
“In fact, we are already seeing examples of venues
where mobile app ordering is the predominant method
of processing orders,” Julian said.
As for what’s next for the pub industry Julian said it all
came down to finding the best way to utilise the wealth
of data available through the latest technology.
“Data, the industry is starting to see the advantage
of analysing both in-venue data to look for ways to
make service faster and more economical as well as
customer data to better understand their patrons’
buying behaviour and drive sales,” he said.
“Used correctly, the data you can get from a system
like H&L through both reporting and data integrations
is invaluable to any publican looking at increasing
turnover and cutting costs in the current environment.
“Additionally, it is critical for any cutting-edge POS
system to have an extensive list of integrations to allow
operators to take full advantage of all of the critical and
emerging third-party technologies available.
“It is important not to forget the basics, particularly in
these uncertain times; stock and labour control and
data analysis.
“A lot of publicans would be amazed at how much
data is available to them if the right systems are used
in the right way.
“There are ways to not only see exactly what is
going on in your venue in detail, but also who your
customers are so you can tailor your product to suit
your market.”
Bepoz Acting Marketing Manager Nishant Manocha
said the move towards a digital customer experience
had been marked, especially over the past 12 months.
His business has two main products active in the
market YourOrder and MyPlace.
YourOrder uses a QR code to take customers from
their phone to a menu to order and pay.
MyPlace is loyalty app designed to integrate with the
Bepoz POS capable of capturing customer information
for future use, providing ticketing, servicing, coupons,
coffee card type reward stamps, and gaming machine
integration.
In a blog post on the COVID experience Nishant noted
that mobile-first was no longer the dominion of the
millennials – and was increasingly becoming the norm
across the generations.
He noted that the move towards ordering from the
table had some positives for both the venue in terms
of the customer service experience with patrons no
longer having to queue to order their food and pay.
Nishant noted that for businesses, the opportunity to
upsell customers ordering online via a digital platform
was often easier than face to face, improving the value
of transactions for the kitchen and the bar.
“Self-ordering can reduce overall operating costs and
increase spend per head between 20-30%,” Nishant
said.
Another positive for the order from table system, he
said, was the ability to free staff up to spend more
time building rapport with customers and acting as
hosts rather than order takers, improving the customer
experience and in turn the customer perception of the
venue.

SHOWCASE
“SELF-ORDERING CAN REDUCE OVERALL
OPERATING COSTS AND INCREASE SPEND
PER HEAD BETWEEN 20-30%”
- BEPOZ ACTING MARKETING MANAGER NISHANT MANOCHA
Like Julian, Nishant believes there is real power in
harnessing the data gained through the latest digital
technologies to better understand the needs and
wants of the customers at any particular venue.
It’s the sort of information businesses can use to tailor
menus for maximum profitability and minimal waste,
and to plan events for the days most likely to work for
the most customers based on their previous visitation
and spending patterns.
In a blog post for Torrens University Australia Associate
Professor Justin Pierce noted a range of technological
innovations that had begun to appear across major
hotel brands over the past 12 months including the
use of artificial intelligence and smart rooms in hotels.
On the smart room front, hotel rooms have been
wired with voice activated assistants such as Alexa
and Amazon Echo, providing voice access to a digital
butler who can do everything from searching for local
attractions to dimming your lights.
Professor Pierce said machine learning and deep
AI was being used by the businesses involved in
the bookings process by online providers such as
Booking.com and Expedia to analyse booking trends,
seasonal changes and the preferences of each
customer in order to better target offers that are likely
to trigger a response.
He noted that with increased use of mobile phone
technology the number of customers using food
delivery apps such as MenuLog, UberEats and
Deliveroo in “Australia and the US has doubled since
the pandemic began”.
“Branded apps are now being offered by most major
hotels, such as Marriott, Hilton, Sheraton, IGH, Ritz
Carlton and Hyatt.
“These apps allow guests to make pre-checkin
requests, easily check-in, unlock the room,
communicate with staff, look at menus and services
and control room features.”
Another technology starting to make its way into hotels
is non-touch control panels similar to those installed
in some hospital elevators during the pandemic,
Professor Pierce said.
“We are entering a new era where innovations in
technology are bringing exciting new possibilities to
hospitality.”
QHA REVIEW | 29

SUPERANNUATION
With Brendan O’Farrell
INTRUST SUPER AND HOSTPLUS TO MERGE
Many QHA readers have likely heard the exciting news
that Intrust Super is scheduled to merge with Hostplus
on 26 November 2021.
I’m sure your first question will be about how this will
impact you, your business and your staff. We will be
working hard to ensure that the transition process
is as seamless as possible for our business clients.
Rest assured we will be supporting our clients and
members throughout the transition, and you will still
receive the high level of customer service you have
come to expect from us.
Hostplus is one of the largest super funds in
Australia* and they share Intrust Super’s heritage in
serving the hospitality, tourism and associated sectors.
This means that your industry and your staff will
continue to be a key focus for the newly merged fund.
A range of initiatives will also be rolled out over the
next few months to ensure all our business clients
and members receive more information about the
merger, including member and employer sessions and
regular updates. In particular, comprehensive employer
information kits will be provided to our clients in late
September and early October. These kits will help
to answer all your questions about how your super
payments, logins, services and clearing house systems
will work post-merger.
THE MERGER WILL SEE TWO HIGHLY
RESPECTED AND WELL-PERFORMING FUNDS
COMBINING OUR COMPETITIVE ADVANTAGES
FOR THE BENEFIT OF MEMBERS.
The merger will see two highly respected and
well-performing funds combining our competitive
advantages for the benefit of members. We have
agreed to the merger because we believe the
combined strengths of both our funds will further
enhance the products, services, choices and
outcomes that are currently available to our members.
We’re really looking forward to bringing you with us on
this journey.
If you have any questions about the merger and what
it’s going to mean for you, please don’t hesitate to get
in touch with your Relationship Manager. Our team
would be happy to give you some further guidance.
You can also send an email to service@intrust.com.au
if you’d like more information.
QHA REVIEW | 30
*APRA Annual fund-level Superannuation Statistics June 2020, issued 26 March 2021 based on total assets under management.
The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.
The information contained in this document and the services referred to are of a general nature only, and does not take into account your
individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your
own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001
360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence
No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439
Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned
subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN:
36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.7

Curt Schatz LEGAL MATTERS
BRISBANE TO HOST THE OLYMPICS IN 2032:
SOME THOUGHTS FOR THE INDUSTRY
I am sure everyone is as excited as I am that the
Olympic Games will make their way to Brisbane in
2032. By the time the games arrive, Mullins Lawyers
will have been practising law in Brisbane for more
than 50 years and, as a proudly Brisbane based firm,
we are over the moon to see our beloved city front
and centre on the world stage. I would like to extend
our congratulations to the Queensland Government
and the Australian Olympic Committee for their
efforts in securing the games. It is nothing short of a
monumental achievement.
The impact that securing the games will have on the
pub industry is difficult to understate. In the short
term, the announcement in itself is a huge feather in
Brisbane’s cap, and draws attention to Brisbane.
Since the outbreak of the COVID pandemic, we have
seen a dramatic increase in people relocating to
Queensland from interstate, particularly to South East
Queensland. This is in no small part a result of our
neighbours to the south finally realising that Brisbane
has just as much to offer as Sydney and Melbourne.
The fact that Brisbane will now be the next Australian
city to host what is arguably the largest international
event on the global calendar, is further testament
to this and could likely fuel further relocations from
interstate.
Additionally, the level of service and product offerings
we are now seeing across South East Queensland
pubs has improved remarkably over recent years,
to the point that many establishments can find
themselves in direct comparison to established venues
in Sydney or Melbourne. Pubs will always work on
improving their patron experience and honing their
skills, so that in 2032 when the Olympics are on our
doorstep they will be in a position to push the industry
to a whole new level.
If you think your pub is positioned to capitalise on what
we anticipate will be some strong performing years for
the industry, then a primary consideration should be
the physical footprint of your venue. You may wish to
consider whether you need to expand the size of your
premises, or perhaps vary the layout of your licensed
area.
For example, you may decide to add a whole new
sports bar, or alternatively, increase the size of your
existing sports bar by reducing the size of your dining
area. These types of works will require the approval
of the OLGR. There are different types of applications
depending on the nature of the variation you are
seeking.
Dramatic changes to your premises could also require
the preparation of a Community Impact Statement.
We are experts in dealing with all nature of OLGR
applications, big or small, and will be happy to discuss
any expansion plans with you.
It is also worth noting that in the longer term, as the
Olympics draw much closer, there may be pressure
on pubs, and therefore the regulator, to review the
potential for increasing trading hours during the weeks
that the games are held. Not only will there be a large
increase to patronage during these weeks but many of
these patrons will be foreigners who are used to their
local venues trading at much later hours.
In conclusion, we anticipate that the 2032 Olympics
will bring with it a great deal of opportunity for the pub
industry. The 11 year wait we are currently faced with
will pass quickly for most and no doubt there may be
some consideration given to trading conditions during
the games, and in the immediate lead in to them.
QHA REVIEW | 31

INSIGHTS
PELICAN LIFE
THERE’S A SAYING THAT “WILD HORSES COULDN’T TEAR US AWAY”.
FOR THE PERKS’ FAMILY – IT WAS A FAST HORSE THAT BROUGHT
THEM TO THE SUNSHINE COAST AND A STUNNING RESORT THAT
KEPT THEM HERE.
QHA REVIEW | 32

INSIGHTS
L to R: Ashley, Sinead, Calvin, Liza and Hudson Perks.
Perks Hotel Director Ash Perks said they were always
on the look-out for new opportunities and a visit to the
Sunshine Coast had offered just that.
“Well, that’s a funny story,” Ash said. “We were here
from Adelaide with the family to watch our horse race
at Corbould Park, the thoroughbred racecourse here
on the Sunshine Coast, and while we were here, we
really fell in love with the area, the lifestyle and the
people here.
“We wanted to find somewhere that we could add
value to the Sunshine Coast and its community.
Something that reflects what the Sunshine Coast
represents, and which embodies what it means to us.
“So, we ended up at Pelican Waters Resort - a quiet,
sophisticated, relaxed atmosphere but accessible to
virtually anyone, and a place that we all love waking up
to every morning.”
While Perks Hotels have a footprint in South Australia,
owning three pubs, Hotel Richmond (Adelaide), Pier
Hotel (Port Lincoln), and New Whyalla Hotel (Whyalla),
it was a change of ownership at Pelican Waters Resort
that presented them with the opportunity to move
further north and expand their empire into Queensland.
It’s a move that has become a family affair.
QHA REVIEW | 33

QHA REVIEW | 34
“The Pelican Waters Resort is a family business which
is wonderful,” Ash said.
“Myself and my wife Liza and our three children
Sinead, Calvin and Hudson, all work within the
business which is very fulfilling.
“Almost 100% of the team we have now are
completely new. We are very fortunate to have David
Shannahan our Food and Beverage Manager and
Kirstie Anders, our Events Coordinator on our team.
They bring an enormous amount of talent to the food
and beverage side of the business.
“We love to create a family atmosphere as that is what
we naturally project. We believe that being authentic
really helps our guests feel comfortable and relaxed
here at the resort.”
For Ash the vision he has for the resort is pretty simple.
“The vision and mission we have for the resort is to
create an amazing experience from the minute you
arrive to the minute you leave.
“We love the idea of being here for families, friends,
couples or anybody who wants to get away from the
stresses and expectations of life. Imagine getting in the
car, arriving at the reception desk, getting your key to
your suite and the rest is all done for you.
“Everything you need is here at the resort, so all you
need to do is allow yourself to relax.”
The Perks arrived on the Sunshine Coast in the warm
season, providing a rude introduction to a hotter,
stickier, climate.
“When we first arrived at the resort, it was the middle
of summer.
“That was such a challenge, as most of the air
conditioning wasn’t in peak condition and it took us all
the summer to adjust.
“Also, coming from another state had its own
challenges as we needed to quickly get acquainted
with different legislations and creating a team without
any previous knowledge of the area or connections
was also difficult.
“Once we got through all of that, like the rest of the
state, we had to deal with the COVID lockdowns,
restrictions and all the complications that goes with
that.
“The restaurant was virtually closed after last year’s
lockdown, so we were starting that from scratch,
building a new clientele, re-connecting to old clientele
and enticing people to come out and feel the vibe and
the direction we wanted to take the venue.”
Ash said COVID was still presenting a challenge,
with rules changing almost daily and the team being
focused on providing a safe establishment where
people can come out and enjoy everything from a
quality meal at the Waterlilies restaurant or a couple of
beers at the 19th hole sports bar.

FOR ASH THE VISION HE HAS FOR THE RESORT IS PRETTY SIMPLE.
“THE VISION AND MISSION WE HAVE FOR THE RESORT IS TO CREATE AN AMAZING EXPERIENCE
FROM THE MINUTE YOU ARRIVE TO THE MINUTE YOU LEAVE.

INSIGHTS
QHA REVIEW | 36
He said they were working to re-invigorate conference
side of the business to make the most of the variety
of function areas available within the resort and the
benefit of having hotel rooms on site for multi-day
events.
“We host many packages and offers for corporate
delegates, celebrations, exclusives, meetings and
weddings in our function rooms which holds up to
300.
“With the luxury of being able to stay upstairs, this is a
unique opportunity that is rare on the southern part of
the Sunshine Coast. We are only 1 hour from Brisbane
and a beautiful getaway for the city folk.”
The rooms and the facilities have had an upgrade as
part of Perks coming on board, adding an extra reason
for people to check out the resort.
“We have upgraded the rooms and suites upstairs,”
Ash said. “We have the most amazing views from
the balconies in the suites upstairs of the sacred
Glasshouse Mountains and we are only 10 minutes
from the most gorgeous beaches here on the
Sunshine Coast.
“We have refreshed the restaurant with larger
renovations coming soon; we have created a sports
bar called 19th Hole; and we have built a SimGolf
room for guests who are looking to have a hit of golf
with a beer and pizza whether it is rain, hail or shine.
“We have also started a business called Birdie Box
Pizza which makes and delivers pizza from the kitchen
within the resort to outside the community.”
Asked what the family liked most about the resort Ash
said it was hard to choose.
“We love every element of the resort, but our favourite
part is the gorgeous, heated horizon pool that
overlooks the beautiful waterlilies canal behind the
resort which overlooks the golf course.
“We often see people floating there, relaxing and
soaking up the sun and you can see the stresses of
their lives start to float away too.”
He said another bonus for guests at the resort was its
proximity to the Greg Norman designed Pelican Waters
Golf course.

INSIGHTS
“They’re about to undergo major renovations which will
bring a new vibrancy to the area. We are very excited
to see the new development of the new golf club
house,” Ash said.
Pelican Waters Resort sits on a 1438ha site and
includes a 12 level strata-titled integrated residential
and hotel tower – four levels of which are reserved for
short-term letting or holiday stays.
It offers a range of three, two, and one-bedroom
accommodation, along with its restaurant Waterlillies,
the 19th hole Sports Bar, and a gymnasium that stays
open 24/7 and offers personal training, classes and
the latest equipment.
The Resorts’ function rooms can accommodate up to
760 delegates in a range of layouts from theatre-style
seating to large sit-down banquets.
HE SAID ANOTHER BONUS FOR GUESTS
AT THE RESORT WAS ITS PROXIMITY TO
THE GREG NORMAN DESIGNED PELICAN
WATERS GOLF COURSE.
Pelican Waters Resort is at 38 Mahogany Drive,
Pelican Waters. Phone 5437 4666 or see
www.pelicanwatersresort.com
QHA REVIEW | 37

venture
across
Q
land
empty
TUCKER BAG in hand
fill it up as you go
spread some dough
A
support
your mates
across this great State
A ravaged
get behind those communities
drought, flood, fire
Acovid-19
come
a waltzing
queensland
for more info qha.com.au

Judy Hill
ACCOMMODATION UPDATE
WELCOME TO THE TEAM
New Membership Officer -
Accommodation
Maeve McKenzie has joined
QHA as our new Membership
Officer for Accommodation.
Maeve grew up in and around
the industry with her parents and
family friends having worked for
various hospitality and tourism
businesses such as Tourism
Whitsundays, Whitsunday Catering, Lion Nathan and a
range of licensed hotels. She has lived in many tourism
destinations including Proserpine, Mackay, Airlie Beach
and Darwin and has now settled in Brisbane.
Maeve’s industry experience comes from her time
working for Accor at the Novotel Brisbane South Bank
as Front Office Assistant Manager where she said she
“gained a range of knowledge across departments
and became accustomed to the day-to-day operations
and all of the ups and downs that come with the
accommodation industry, especially during COVID”.
She also has worked for Major Events Gold Coast,
working on events such as Blues on Broadbeach,
Cooly Rocks On and the new Springtime music
festival.
“Working for a Government-funded organisation
exposed me to a whole new side of the industry which
has been of great benefit.
“Growing up with family and friends who work in
accommodation and hospitality and seeing their
triumphs and struggles is what has sparked my
passion for our industry and ensuring it receives the
support it deserves.”
Maeve said she is excited to be working at QHA and
to have the opportunity to advocate for and support
its members and looks forward to meeting and
connecting with all QHA members.
Brisbane General Manager’s meeting
The Brisbane General Manager’s meeting was hosted
@ Sofitel Brisbane on Tuesday 27 July.
Paul Hammond Business Development Manager
Pacific – STR provided a state of play of not only the
Brisbane market but also Queensland and all capital
cities in Australia, while Juliet Alabaster, Interim Chief
Executive Officer and Lorelle Chittick Acting General
Manager, Tourism, Business and Major Events from
Brisbane Economic Development Agency (BEDA) both
provided data on intrastate visitation, the new Brisbane
Holiday Dollars campaign and the power of events
ranging from home-grown cultural events to massparticipation
events.
Gold Coast General Manager’s meeting
The Gold Coast General Manager’s meeting was
hosted by Sanjay and the team @ Sea World Resort in
the Presidential Room which overlooks the broadwater
on the Gold Coast on Thursday 22 July.
Topics discussed at this meeting included lobbying
for COVID relief for the accommodation sector; the
importance of the proposed Gold Coast Convention
& Exhibition Centre extension; the negative effect
of NSW/VIC border closures on Queensland
accommodation sector’s occupancy and events;
monetary support for hotels when borders are shut;
reducing staff hours and stand downs during low
occupancy; the likelihood of when visa holders will
return to Australia and when international borders
will open and to where; vaccinated travel plans and
the importance of building guest confidence in these
times.
Sales & Marketing Directors meeting
The quarterly Gold Coast Director of Sales & Marketing
meeting on Thursday 15 July was hosted by Susan
Griffiths on Level 21 of RACV Royal Pines whilst
partaking in the Videre High Tea!!
Newly appointed Sales and Marketing Directors
Nick Clarke, from the The Langham Gold Coast and
Christian Watcher of the Dorsett Gold Coast shared a
preview of what’s to come for their venues with both
hotels due open within the next six months on the
Gold Coast.
For more information on what’s happening at the
State Government level to support the Tourism
and Accommodation sector visit www.qld.gov.au/
workinparadise or @QldTourismDevelopment, @TEQ,
#WorkinParadiseQLD or #SupportQldTourism.
QHA REVIEW | 39

THE ROYALS
There are few people who have had the chance to meet
Charles, the Prince of Wales. Even fewer who have met the
Prince and own a pub aptly named, The Royal Hotel; but
Gary Palmer from Mundubbera can claim both titles.
A self-described monarchist, Gary and his mother,
Amy Palmer, both had the pleasure of meeting
with Prince Charles just six years ago at the
Remembrance Day National Ceremony at the
Australian War Memorial in Canberra in 2015. In what
seemed like a parting of the seas, it was serendipitous
that Gary would meet the Prince and exchange
birthday wishes.
But the origin of this yarn starts back in 1966 when
Prince Charles attended Geelong Grammar School
in Victoria, and wanted to visit an outback property in
Queensland. He chose the outback town of Eidsvold, located
about 400km north of Brisbane in the North Burnett region and
the self-proclaimed Beef Capital of the Burnett.
“When Prince Charles was here in Australia as an 18 year old, he had
stayed at Eidsvold Station, now Eidsvold is the next town up from
Mundubbera, and the owner back then was Barney and Joan
Joyce,” Gary explained.
“Well, Barney and his wife hosted Prince Charles both
in 1966 and again in 1974, and they were the only
Queenslanders to be invited to Charles and Diana’s
wedding in 1981,” he said.
“In 2015 my mother and I had been invited to
the Australian War Memorial and Museum in
Canberra to commemorate the WWI and
WWII reunion, because her father —
my grandfather, had been in both the
First and the Second World Wars.
oyals

THE ROYALS
ROYAL HOTEL MUNDUBBERA
We were also invited back for Remembrance Day on
November 11, 2015, which Prince Charles and Camilla
had attended also. So knowing they’d be there, I took
a couple of Royal Hotel caps down, and I gave Prince
Charles one,” Gary said.
“When I gave Prince Charles a Royal Hotel Cap,
he asked ‘where’s Mundubbera?’, and I told him it
was close to Eidsvold where he had spent time as
an 18-year-old,” Gary explained.
“My mother wanted to meet Prince Charles too,
because she had met the Queen’s Mother back in
1957 in Boonah.
THE ORIGINAL MUNDUBBERA HOTEL
SUCCUMBED TO FIRE LIKE MANY
OUTBACK HOTELS OF THE ERA, AND
THE TRADITIONAL TWO-STOREY OUTBACK
HOTEL WITH ACCOMMODATION UPSTAIRS
WAS REBUILT.
QHA REVIEW | 41

THE ROYALS
THERE ARE FEW PEOPLE WHO HAVE HAD THE
CHANCE TO MEET CHARLES, THE PRINCE
OF WALES. EVEN FEWER WHO HAVE MET THE
PRINCE AND OWN A PUB APTLY NAMED,
THE ROYAL HOTEL; BUT GARY PALMER FROM
MUNDUBBERA CAN CLAIM BOTH TITLES.
QHA REVIEW | 42
“Prince Charles had already walked past us at this
stage, so Mum and I went down a bit further and I
don’t know how Mum said it, but she said ‘Charles,
Prince Charles!’ and she didn’t say it that loud, but it
was loud enough, and then if anyone in front of us had
bet on a horse race would say that it was a set up,
because everyone in front of us just spread, and let
Mum and I through to the fence. Prince Charles had
just walked past and he turned around and looked
at me, and I said ‘Excuse me Charles I just want you
to meet my mother,’ and he walked back to us and
talked to my mum,” Gary explained.
Amy chatted to the Prince about his grandmother in
Boonah 58 years before.
“He wasn’t in a rush to get away, he was interested in
having a conversation with us, because a lot of people
don’t talk about something that he had done.
“I was talking to him about when he was an 18-yearold
and it brought back memories for him.
“It was also his birthday on Saturday, so I wished him
a happy birthday for Saturday, and he said ‘Thank
You’, and I told him mine was on Sunday.
“He said ‘Oh a Scorpion eh? Happy Birthday!’ and I
didn’t think he’d be interested in the bloody stars and
all that stuff but that’s what he came out and said!”
Gary and Amy certainly made an impression on the
Prince, because later they received a personalised
letter on Royal letterhead from Charles, the Prince of
Wales thanking them for the caps. The letter can be
found framed and hanging proudly on the wall of the
Royal Hotel Mundubbera.
The original Mundubbera hotel succumbed to fire like
many outback hotels of the era, and the traditional
two-storey outback hotel with accommodation
upstairs was rebuilt. Originally established as a sheep
grazing region in 1848, shortly followed by cattle,
Mundubbera today is well known for its Big Mandarin,
and as the citrus capital of Queensland.
“Mundubbera is the best place in the whole world
to grow mandarins in terms of its latitudinal and
longitudinal position, we also have the biggest
blueberry farms here and we’re famous for being
one of the largest producers of table grapes in
Queensland,” Gary explained.
The Royal Hotel has 13 rooms for accommodation
and each room offers king single beds, tea and coffee
making facilities, fridge, TV, air conditioning as well as
some family suites.
On the lower level of the hotel, there are three bar
areas, a beer garden and bottle shop.
Good old fashioned hospitality, a good yarn and a cold
brew is what you can expect from this particular Royal
Hotel in Mundubbera.

THE ROYALS

EMPLOYMENT RELATIONS Lyndsay Balch
BUYING OR SELLING A HOTEL?
UNDERSTANDING EMPLOYEES’ ENTITLEMENTS UNDER THE FAIR WORK LEGISLATION
QHA REVIEW | 44
The sale or acquisition of a hospitality venue can be
particularly challenging and stressful process in that
it requires both the buyer and seller to pursue their
commercial interests whilst simultaneously addressing
a myriad of legal requirements and potential issues.
Certainly, the Fair Work Act 2009 (‘FW Act’) contains
several provisions that collectively establish the
obligations, rights and entitlements of employers
and employees when businesses change hands.
By ensuring all relevant statutory requirements have
been satisfied at the settlement date, the parties to
such a transaction can avoid the additional time and
expense associated with attempting to retrospectively
correct non-compliance.
While it is recommended that the decision to sell is
communicated as early as practicable, from that point
onward, the parties’ obligations to employees diverge
subject to whether the buyer (‘new employer’) decides
to re-engage employees of the seller (‘old employer’).
NON-TRANSFERRING EMPLOYEES
Should the purchaser choose not to employ the
venue’s existing employees, the old employer is
responsible for terminating these positions on the basis
that it no longer requires these roles to be performed
by anyone (i.e. that the positions are redundant).
Genuine Redundancy under the FW Act
An employee who feels their termination was not
a case of genuine redundancy and who meets the
minimum employment period (‘MEP’) as defined
in section 383 of the FW Act may lodge an unfair
dismissal claim with the Fair Work Commission
(‘FWC’). In defending such a claim, the old employer
must be able to demonstrate that each of the
requirements prescribed by section 389 of the
FW Act (and summarised below) have been satisfied:
1. The old employer no longer required the person’s
job to be performed by anyone. This is arguably
a foregone consequence of the old employer no
longer owning or operating the venue.
2. The old employer has complied with any
requirement imposed by a modern award or
registered Agreement covering the employee
to consult about the redundancy. The potential
redundancy of a role constitutes major workplace
change that is likely to have a significant effect on
employees. In registered Agreements and modern
Awards that contain a relevant provision (such as
clause 38 of the Hospitality Industry (General) Award
2020 (‘the HIGA’)), the definite decision to make
such a change triggers a statutory obligation to
consult with employees who may be affected.
3. Opportunities for the employee to be redeployed
have been investigated and exhausted.
Where suitable alternative job opportunities exist
within the business (or that of an associated entity),
the employee must be offered redeployment into
these roles as an alternative to termination.
A suitable alternative role is one that the employee
has the skills and competence to perform to the
required standard, either immediately or within
a reasonable period of retraining, and should be
offered regardless of whether it is less senior in
nature or lower paid or is in a different business
unit or different geographical location.
Employee Entitlements Upon Termination
due to Redundancy
Individual employees’ termination-related entitlements
vary subject to factors including the employment status,
duration of service and the employee’s age. The old
employer may be liable to provide for employees who
will not be re-employed by the new employer:
REDUNDANCY PAY
• Does not apply to small business employers
(being those with fewer than 15 employees);
• Is not payable to casual employees or those
employed for less than 12 months, and;
• Is expressed as a number of weeks’ pay determined
with reference to the employee’s period of
permanent continuous service, per section
119 of the FW Act.

Lyndsay Balch
EMPLOYMENT RELATIONS
NOTICE OF TERMINATION or
PAYMENT IN LIEU OF NOTICE
• Does not apply to casual employees;
• Is expressed as a number of weeks’ determined
with reference to the employee’s period of
permanent continuous service and age per
section 117 of the FW Act.
Note: As an alternative to the employee working
during the notice period, the old employer can
elect to make payment in lieu of notice in the
amount the employee would have earned had
employment continued until the end of the
applicable period of notice.
PAYMENT FOR ACCRUED UNUSED ANNUAL LEAVE
AND/OR TIME OFF IN LIEU (‘TOIL’)
• Applies to permanent full and part-time
employees only;
Note: If an employee was paid leave loading as a
condition of their employment, this must also be
paid on the balance of annual leave owing upon
termination, per section 90(2) of the FW Act.
PAYMENT FOR LONG SERVICE LEAVE (‘LSL’)
• Permanent and casual employees who have
attained at least 7 years’ continuous service may
be entitled to payment of pro-rata or accrued
unused LSL on termination in accordance with the
Industrial Relations Act 2016 (QLD).
The old employer must comply with the relevant
term of an employment contract where it provides
the employee with a more generous entitlement than
the statutory minimum prescribed by the FW Act, a
modern award or registered Agreement (if applicable).
TRANSFERRING EMPLOYEES
Buyers often elect to employ existing venue staff
because of their valuable site-specific knowledge
and experience. Such individuals become known as
transferring employees in accordance with section
311(1)(a)-(c) of the FW Act, provided:
1. Their employment with the old employer has
terminated, and;
2. They are re-employed by the new employer within
3 months, and;
3. The work they perform is the same, or substantially
the same, as the work they performed for the
old employer.
Transferring Employee Entitlements
The FW Act prescribes that transferring employees’
previous service must be recognised by the new
employer for the purpose of personal and carer’s
leave, eligibility to take unpaid parental leave or request
a flexible working arrangement; this requirement is not
negotiable. Subject to very specific exceptions, this is
generally also the case for LSL entitlements.
Provided the parties to a transaction are not
associated entities as defined in section 50AAA of
the Corporations Act 2001 and they satisfy any other
requirements (i.e. to notify the employee in writing
before the transfer of employment has final effect),
prior service does not need to be counted for the
purpose of determining whether an employee meets
the MEP associated with protection from unfair
dismissal. Similar scope exists in the case of accrued
annual leave and redundancy pay, which would
consequently remain the financial responsibility of
the old employer.
In all other cases, it is necessary to determine how,
in a practical sense, liability for the value of
entitlements accrued under the old employer’s
ownership will be transferred to the new employer.
SEEKING SUITABLE ADVICE
Ultimately, buyers and sellers are not expected to
demonstrate a commanding knowledge of all the laws
that regulate the sale and purchase of a business.
The QHA’s Employment Relations (‘ER’) team can
provide general advice on FW Act provisions that are
relevant to a change in hotel ownership. As such,
employers are strongly recommended to ensure that
the legal team looking after the purchase/sale is also
considering the staffing side of the transaction; it may
even be prudent to additionally engage the services of
a solicitor specialising in industrial law to oversee these
aspects.
Need Help?
Financial members of the QHA seeking a referral
to a suitable legal practitioner or general advice in
relation to this or any other ER matter are encouraged
to contact the QHA’s ER team for a confidential
discussion by calling (07) 3221 6999 or emailing
er@qha.org.au.
QHA REVIEW | 45

INDUSTRY ENGAGEMENT
with Damian Steele
GAMBLING HARM MINIMISATION
PLAN FOR QUEENSLAND 2021 – 2025
Released during Responsible Gambling Awareness
Week at the end of July, the Gambling harm
minimisation plan for Queensland 2021-25 is a shared
plan of action for government, industry and community
to focus our efforts in reducing harm from gambling.
Queensland has a long history of working
collaboratively to address gambling harm through
the Government’s Responsible Gambling Advisory
Committee (‘RGAC’), of which the QHA is an active
member. The plan is another example of the significant
level of cooperation amongst committee members,
who come from across industry, community and
government.
Applying a public health approach
The QHA supports the Plan maintaining the current
public health approach to addressing gamblingrelated
harm. A public health approach provides a
holistic view of problem gambling and its determinants
and emphasises the value of interventions at the
individual and community levels, in the gambling and
built environments, and in health and welfare support
systems. This approach recognises government,
community and industry all have a role to play in
addressing this complex social issue. Queensland’s
public health approach is based on the premise that
gambling is a legal recreational activity that will, at
times, be associated with a level of harm.
QHA REVIEW | 46

Damian Steele INDUSTRY ENGAGEMENT
Shift from ‘responsible gambling’ to ‘safer
gambling’
The term responsible gambling has evolved to
focus on the consumer and the responsible
consumption of gambling, resulting in significant
criticism about locating the problem within the
individual, being stigmatising and unhelpful for
people experiencing gambling problems. The
shift to ‘safer gambling’ aligns better with a public
health approach.
Queensland’s shift to a safer gambling framework:
• recognises that there are safe levels of gambling
consumption
• reinforces both the safe provision and
consumption of gambling
• aims to reduce the harms associated with
gambling, irrespective of where this harm
occurs on the gambling behaviour spectrum.
The QHA also welcomes the acknowledgement
that all sources of gambling harm (online, land
based, unregulated and gambling-like products)
need to be considered.
The future and implementation
The RGAC and the QHA as a key member, will
take a leadership role in the implementation of the
Gambling harm minimisation plan for Queensland
2021-25 over the next four years.
QHA will inform and involve members as important
stakeholders responsible for the delivery of actions,
and as potentially impacted by the implementation,
ensuring opportunity to be involved and contribute
towards the development of key deliverables. The
RGAC may establish working groups comprising
industry, community and government stakeholders
and people with experience or expert knowledge
of gambling harm (if applicable) to develop
specific detail around actions associated with
implementing key deliverables under the plan.

TRAINING AND SAFETY
with Ross Tims
PRE-COURSE KNOWLEDGE:
ADVANTAGEOUS FOR NEW MANAGERS?
By: Kellie Hourigan and Lisa Boorer, QHA Industry Trainers
QHA REVIEW | 48
In the past few months, the QHA Training Department
have seen a greater than average intake of hospitality
staff attending their first Responsible Management
of Licenced Venues (RMLV) course, many with
limited hospitality experience as a supervisor
or middle manager. This has led to some very
interesting conversations with different attendees on
their knowledge and expectations of the roles and
responsibilities of an Approved Manager. Some do
not appear to understand the level of importance that
comes with being an Approved Manager.
As an employer, you’ll want your new Approved
Managers to have a sound knowledge of the essential
compliance areas specific to your venue which can be
value-added by RMLV training.
Before you consider sending a person to attend the
course, it would be advantageous if they had a basic
understanding of the following:
• The difference between legislation and house
policy.
• The difference between the house policy and the
Risk Assessed Management Plan (RAMP).
• What liquor licence their current workplace has,
and their privileges provided under this licence.
• Know where the liquor licence, house policy or
RAMP are stored and have a sound knowledge
of their contents.
• Have a clear understanding of the company’s
policies and procedures.
• What their responsibilities will include once they
become an Approved Manager.
• What to expect when compliance officers from
the Office of Liquor and Gaming Regulation
(OLGR) or Queensland Police Officers (QPS)
attend the venue.
• Establish whether the carpark is included as part
of the licensed footprint and how they can locate
this information?
• The responsibility of RMLV attendees to
participate and contribute to this course.
• Acknowledge that not everything in the course
may apply to their current venue, but an
Approved Managers Licence is transferrable to
other venues where they could be potentially
employed at in the future.
If new managers arrive with a clear understanding of
what is expected of them, they will leave with a greater
depth of skills and knowledge and have the confidence
to tackle the role as an Approved Manager. The benefit
to the company is the likelihood that compliance
activities will prevent any sanctions by the regulator for
potential breaches.
This will strengthen the brand by ensuring a reputation
that attracts the best staff and the best clients,
which will equal a better bottom line overall. Food for
thought? Take liability seriously. No-one wants to be
penalised or end up in court as a result of ignorance.
Please help to ensure your staff are at least know the
basics prior to course attendance.
For further information contact the QHA Training
Department: training@qha.org.au or 07 3221 6999.

TOP DROP
BARREL AGED IRISH
RED ALE
Copperhead Brewing
THE GODDESS
RAVISHING RED
Helios Brewing
Company
ICARUS IIPA
Helios Brewing
Company
PALE ALE
Hawkesbury Brewing Co
Hey Zeus, Stop the
press we have a winner.
Aged over 9 months
in old whiskey barrels.
Caramel, malty dark
cocoa notes with a
cinnamon finish and a
whisky tickle. Somebody
stop me from drinking the
rest, I am supposed to
drive home. Sampled at
the Copperhead Brewery
gastro pub in Cooroy.
These guys always put
a smile on my dial.
Each one of their beers
has such a delicately
layered flavour profile.
This brew sees an Irish
export red ale with rye
added to the mix and
what you get is a beer
that’s spicy and rich but
not as heavy as a stout,
with the bitter appeal of
a juicy IPA. I absolutely
love it. This is now one
of my all-time favourites.
I confess, I’ve always had
a soft spot for redheads.
Again, I just love the
beers from these guys.
This is another quality IPA.
A little less aggressive
than Cyclops or that
absolute rip snorter
Zeus, which is surprising
given its ABV. That just
underlines how smooth
and sublime its stone
fruit flavour profile is with
a level handed dash of
bitterness.
Part of discovering of
absolute cracking beers
is simply trying all manner
of beers from different
breweries around the
country. This pale ale
was the first beer I
have come across from
Hawkesbury Brewing
Co and I was keen to
try. It was pleasant.
Very clean with subtle
stone fruit and citrus and
a decent malt backbone.
QHA REVIEW | 50

TOP DROP
RAGE JUICY PALE ALE
BlackFlag Brewing
CAN FERMENTED
AUSTRALIAN IPA
Coopers Brewery
RESERVA
EXCLUSIVA RUM
Diplomatico
IPA
Initial Brewing
Head brewer Simon
Grasby always creates
good beers and with that
said, this juicy pale has
nice citrus and stonefruit
flavours. However, I
wouldn’t describe it as
a “hop bomb” as stated
in their marketing when
compared to say some
Kiwi counterparts. I admit
I expected to be really
blown away and wasn’t.
You definitely know it is
a Coopers straight away.
There’s the dominant
fruity esters you come
to expect from Coopers
unique yeast strain but
this iteration has added
bitterness, bite and
mouthfeel. If you love
Coopers pale like me,
then you are sure to love
this. It doesn’t go wildly
out on a limb, but rather
delicately plays around
the edges to amplify
notes of mandarin, citrus,
passionfruit and pine
thanks to the all Australian
hops. Really, really
enjoyed it and anticipate it
will be a hit in bottleshops.
The tiniest little sip is like
being kissed by angel.
This elixir can surely cure
the world of all its ills.
It is a blend of 20 per
cent light column distilled
rums with 80 per cent pot
still rums aged up to 12
years, but whatever they
are doing, it is the best
rum I have ever tasted.
Aromas of orange peel,
toffee and licorice precede
notes of toffee fudge to
deliver a silky smooth
happy ending like you’ve
never had before.
Bland, watery and quite
frankly really bad.
QHA REVIEW | 51

QHA REVIEW | 52
A CRAFTY BUNCH

A CRAFTY BUNCH
SHIPPING ALES
When Dean Romeo took his first sip of craft beer
back in 2007 – the seed was planted for a new
career and the eventual launch of Felons Brewing
Co in Brisbane in 2018 under the Story Bridge at the
Howard Smith Wharves.
Brisbane locals Adam Flaskas (Founder & Director),
Luke Fraser (CEO of HSW), Tom Champion (Brewery
Director) and Dean Romeo (Brand Director) took the
lead in turning their craft beer dream into a reality – a
reality that now employees more than 400 people
across several venues.
For Dean, the move into craft brewing started more
than a decade ago.
“I had an epiphany beer moment way back in 2007
when I was working at a winery in Victoria’s west
(Shadowfax Winery),” Dean said.
“We purchased a keg of Little Creatures Bright Ale
and we had it on tap for our staff party.
“The flavour hit me like a bowl of fresh ripe fruits. I
was instantly hooked and in love with the flavour of
American Hops. It was a moment where my horizons
were widened.
“Growing up I disliked beer because my Dad didn’t
have the nicest of beer choices in the fridge.
“I was convinced that all beer was bland, flavourless,
mass-produced amber liquid.
“That moment of tasting LCB Bright Ale changed
me. Within months I was in a car with a German
backpacker on my way to Fremantle, where I begun
working with Little Creatures in a hospitality capacity
for 7 years.
“It was here that my love and appreciation of the
diversity within the craft beer category matured.
“What a wonderful industry, filled with incredible tastes
and colourful people. Haven’t looked back since.”
While flavour, style, and brewing skills all play a part
in differentiating each craft brewer from the other,
settling on a name, a story and a brand concept is all
part of the experience.
When it came to developing a concept for their new
beer these Brisbane locals were inspired by the story
of four felons who became shipwrecked on Moreton
Island in 1823 while on their way from Illawarra to
Sydney.
QHA REVIEW | 53

QHA REVIEW | 54
A CRAFTY BUNCH

A CRAFTY BUNCH
“The story spoke to us as a brand as we were
inspired by their spirit of freedom and adventure,”
Dean said.
“This translates into everything we do and our own
adventure to bring people together and experience
the magic of beer and brewing.
“We have a few different versions of the original tale
which helped us shape our connection to this coastal
castaway story.”
Felons’ Crisp Lager is the brewery biggest seller,
a beer Dean describes as being crisp, dry and
refreshing.
The range now includes five core beers: Australian
Pale Ale, Crisp Lager, IPA, Low Carb and Natural Ale.
Felons will also be releasing a limited-edition Peach &
Raspberry Sour on August 5.
Another hit limited edition beer has been the 2021
Felons Imperial Stout, back for its third consecutive
year. Described as being a “robust, hearty beer,
perfect for Brisbane’s winter months” it won a trophy
at the Royal Queensland Food & Wine Show Beer
Awards earlier this year.
“We’ve been tinkering away with barrel ageing over at
the new, Felons Barrel Hall,” Dean said.
“This venue is centre stage at Howard Smith Wharves
and is home to over 12,000L of barrel aged beer, a
portion of this, will be ready to launch later this year.
The Felons Barrel Hall is a modern Australian take on
a German beer hall – featuring bold southeast Asian
food flavours, loud local live music and a wide range
of Felons beers.
“When it comes to food our focus has always been
about showcasing exceptional Australian produce,
experimenting with seasonal flavours, and using the
highest quality ingredients all year round,” Dean said.
“All our food menu items can be perfectly paired with
an ice-cold beer fresh from the tap.”
Asked about the brewery’s experience of business in
the past 12 COVID-19 affected months, Dean said
the pandemic had delivered some innovation.
“We launched an Ecommerce platform which features
same day delivery within 15kms of the brewery.
“It was a great opportunity for us to take things back
to the basics and deliver beer to people’s door, just
like the milk man used too. It was that successful that
we decided to keep it going.”
Dean said finding staff had certainly been challenging
too, although they were now reaching a stage where
they had a tight team of staff working across the
Brewery & Bar and the Barrell Hall venue next door.
“We’re very proud to say that most of these peeps
love what they do and enjoy working right here on the
Brisbane River,” Dean said.
“We are fiercely proud to be a part of the Australian
brewing industry, and the vibrant community it
attracts.
“Being able to do that in the amazing surroundings
that we have here at Felons – life doesn’t much
better!”
Felons Brewery is at 5 Boundary Street, Brisbane.
See www.felonsbrewingco.com.au or phone
(07) 3188 9090.

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts
brew masters are committed to
premium local ingredients and
profound taste. Preservative free and
all natural ensuring the use of highest
quality ingredients to consistently
deliver a tasty beer every brew. Our
core range features modern spins
on traditional brews while our ever
growing range of seasonal beers takes
things to a more adventurous levels,
utilising local seasonal produce as
inspiration (honey, rosella or carrots
anyone…)
0439 439 710
4heartsbrewing.com
Aether Brewing
Aether is more than just a brewery or
just some beer. It is an expression of
creativity, innovation and quality which
is hand crafted by a team who treat
each other as family. We are driven
by our shared unrelenting passion for
what we do and the dedication we
have for great beer shows in each and
every beer that leaves our home in the
North of Brisbane. From our multiple
award winning core range to our highly
anticipated seasonal releases, we
create a beer for every taste.
07 3815 6455
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do.Our pale ales, lagers, IPAs, sours
and special releases will blow away the
traditional ideas and expectations of
what beer should be.
Set in an old World War II ammunitions
factory in the historic, industrial suburb
of Salisbury Ballistic HQ is home to a
team of innovative brewers who believe
everyone should have the chance to
enjoy a well crafted, quality beer.
07 3277 6656
ballisticbeer.com
QHA REVIEW | 56
Helios Brewing Company
Helios is the sun god of Greek myths.
Each morning the rising sun marks
Helios’ crossing over into the mortal
world, driving a chariot drawn by
wild horses that only he can control.
Helios Brewing Company harnesses
the sun’s power to sustainably create
craft beer. Our brewing infrastructure
has been custom-designed to
maximise energy and water efficiency,
minimize waste and carbon-footprint
while capitalising upon Queensland’s
renewable natural resources. We brew
beers that are malt-forward, balanced,
and intense using only the best
ingredients, impeccable technique and
sustainable practices.
07 3392 9739
heliosbrewing.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team, producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
07 3892 4582
slipstreambrewing.com.au
Burleigh Brewing Co
Founded in 2006 by Peta and Brennan
Fielding, Burleigh Brewing was one of
the first independent craft breweries in
QLD. Now celebrating 15 year of the
brand, Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads, won
countless awards for both business and
beer (a testament to their shared and
individual strengths), grown to a team
of 70, and in their own humble, hardworking
way, helped transform the Gold
Coast’s craft brewing scene into one
of the most vibrant and thriving in the
country.
07 5593 6000
burleighbrewing.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Terella Brewing
Terella means “Little Earth”, and
we’re building our vision of a dream
brewery, drawing inspiration from
science, a serious love of beer, and our
connection to the local land.
We’ve planted ourselves in North Arm,
a rural setting between the hinterland
and farms of the Sunshine Coast,
surrounded by crops and free roaming
cattle. Our concept is based on a
sustainable cycle, producing what we
need and using what we produce.
22 rotational taps and a new exciting
beer released every week! Pushing
the limits of Hops and Grains to
produce quality small batch brews for
enjoyment.
0492 929 357
sales@terellabrewing.com.au
terellabrewing.com.au
Your Mates
Your Mates isn’t just a brand, it’s
a lifestyle. Drinking good beer with
good mates and having a bloody
good time. We believe these simple
pleasures are much sweeter with a
good beer in hand. Mateship is our
founding principle, it’s why we exist
and encompasses everything we do.
Our beers are represented by a few
legendary characters we’ve all met
in our lives, with distinct personalities
matching their flavour styles. Our vision
is to inspire mateship through great
beers, and our mission is to build
an inclusive beer community at our
brewery on the Sunshine Coast, our
beautiful backyard in Queensland and
beyond!
0456 492 889
yourmatesbrewing.com
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au
QHA REVIEW | 57

W H Y N O T S T O C K & S U P P O R T
A CRAFTY
BUNCH
Stalwart Brewing
The Stalwart story began when
Adam Tomlinson, founder and
brewer, travelled with his wife Donna
to the United States in 2008 and
experienced the emerging craft beer
scene there. The Stalwart Core Range
of beers consist of classic styles
derived from some of the greatest
brewing regions in the world. They
are brewed to the highest standard
of craft and quality. The brewery’s
founder was inspired to honour his
ancestors who originated from some
of these great brewing countries like
England, Ireland, Scotland, USA and
Australia.
07 5441 3265
stalwartbrewing.com.au
Revel Brewing Co.
We are proud to be one of
Queensland’s best independent
breweries consistently producing
Australian & International award
winning beers.
Bringing brewing back to Bulimba
where the original Eagle Brewery
resided in 1883 and the essence of
QLD brewing began. Our beers are
bursting with flavour and personality
whilst possessing drinkability for
everyone.
Come and be a part of the Revel-ution!
Matthew Flexman
matt@revelbrewingco.com.au
Boiling Pot Brewing Co.
Everything we do at Boiling Pot
Brewing Co. is influenced by our
birthplace, Noosa, with all its beauty,
nature and damn fine beer-drinking
weather.
We named the brewery in honour of the
first headland in Noosa National Park,
Boiling Pot, if you know it, you know it.
If we could bottle the feeling you get at
Boiling Pot, it’d be a bestseller.
At Boiling Pot, we take what we do
seriously but we know we’re not
saving the world. Our mission is
simple: to make life that little bit better
for beer drinkers, one beer at a time.
#cheerseverybody
0414 415 920
boilingpotbrewingco.com.au
QHA REVIEW | 58
Heads of Noosa Brewing Co.
Heads of Noosa Brewing Co. is an
Australian independently owned
brewery located in the heart of
Noosa on the Sunshine Coast. With
a passion for lagers and a stubborn
focus on quality, we strive to produce
simply exceptional beers. After nearly
a decade in the making, we are here
for the long haul, and we hope you join
us on this journey...
1300 1 HEADS
headsofnoosa.com.au
Granite Belt Brewery
Granite Belt Brewery is a small batch
brewery with a passion for creating
unique, full flavoured beers that are
perfect for every occasion. Our beers
are made purely... to be enjoyed.
We brew and bottle everything onsite
in Stanthorpe on the Granite Belt, and
is available for wholesale distribution
07 4681 1370
granitebeltbrewery.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in a
beautiful art deco building in West End
is a fully functioning brewery, bar and
restaurant and your one stop shop for
all things craft beer, awesome food or
functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
07 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au

Paul St John-Wood PUB TALK
FINANCIAL SUPPORT OVER LOCKDOWNS
At the time of writing we are five days into an 8 day
lockdown for SEQ and our fingers and toes are
crossed that it is not extended any further. We have
seen record testing numbers during the strictest
lockdown restrictions for Queenslanders since the
pandemic began so the sentiments for cooperation
and compliance are evident. Hopefully we will again
see a strong return to trade for our venues affected
by the lockdown once restrictions are eased and the
lockdown is lifted. It is pleasing to see the financial
support from both State and Federal Governments,
and while we all acknowledge it is not enough to
cover the losses, we certainly encourage all qualifying
businesses to apply.
Reminder of remote self-exclusions for gambling
I have recently been contacted by a few operators
questioning the legitimacy of remote self-exclusion
requests they have received by email.
Licensees are reminded that remote self-exclusions
can only be requested through government-funded
gambling help services and that when the request
is made with the completed remote self-exclusion
authority and identification form, exclusion form 3A, a
clear digital photo of the person along with a copy of
their photo identification, then they must be accepted
and implemented at your venue. Following receipt of
the aforementioned documentation from a gambling
help service the venue is then required to complete
and return exclusion form 3B to the individual and to
the gambling help service via email and then complete
form 3G – register of excluded persons.
If a venue receives a request for exclusion which does
not contain all of the necessary documentation, or
the request is made from a third party which is not a
gambling help service then the venue is not required to
accept the exclusion at that point.
Hotelier’s Lunch Meetings
The lockdown in SEQ forced the postponement of the
Rockhampton Region Hotelier’s Lunch Meeting we
had scheduled at the Red Lion Hotel. Over 40 hoteliers
and industry suppliers had registered to attend to
network and receive information from the Association
and our Industry Partners. The Hotelier’s Meetings
continue to be a drawcard for our industry in regional
areas with over 430 participants at our 8 regional
meetings since this time last year.
PFD Food Services continue to be a valuable
contributor to these events supplying the delicious
produce for the lunches which all attendees get to
enjoy, and I am sure greatly contributes to the strong
participation numbers. I am aware that in regional
areas (particularly for owner operators) it is often
difficult to get time away from your venues, however
I would encourage all operators and key staff to
endeavour to attend these meetings when they are
held in your region.
The next meeting will be the Gold Coast Region
Hoteliers Breakfast Meeting held at the start of this
month. All licensees from the region have received
details of the event and we again look forward to
strong attendance to connect our publicans with
industry partners and suppliers, along with the
enjoyment of sharing a meal and networking with
industry counterparts.
QHA Race Day rescheduled
It is hard to believe it was this time 12 months ago
that over 450 guests attended the first significant
industry event held post COVID lockdown – the 2020
QHA Race Day at the Gold Coast Turf Club. This
event continues to go from strength to strength and
is always a highlight on the QHA calendar. We have
some exciting news for the 2021 edition as we will be
taking the Race Day to Rockhampton on Tuesday 31st
August. We encourage all participants from across the
state register to attend as it is a great opportunity to
network and socialise with a wide range of industry
participants and suppliers along with local and state
politicians.
QHA REVIEW | 59

WINE with John Rozentals
GOLD RUSH
JOHN ROZENTALS TASTES A RANGE OF
TYRRELL WINES FROM MUCH FURTHER AFIELD
THAN THE FAMILY’S BELOVED HUNTER VALLEY.
Bruce Tyrrell
The Heathcote region is nestled between
Bendigo, the Macedon Ranges and the
Goulburn Valley, 120 kilometres north-west of
Melbourne.
Rich in gold mining history, the Heathcote
region is nestled between Bendigo, the
Macedon Ranges and the Goulburn Valley, 120
kilometres north-west of Melbourne.
Wine production first developed in the region
during the 1950s, before undergoing significant
expansion during the 1980s.
The temperate climate, with hot summer
days followed by cool nights, and the deepred
Cambrian soils, are ideally suited to the
production of full-bodied, rich and textured red
wines; full ripeness is always achieved, but the
climate is not so warm as to diminish varietal
character.
Consequently, Heathcote has established a
reputation for high-quality table wines.
Shiraz wines of unimaginable depth of colour
and extreme weight of fruit are now the
hallmarks of this relatively young region.
Planting of Tyrrell’s 26 hectares of shiraz and
malbec vines in Heathcote began in 1994 and
finished in 1997, the year our first Heathcote
wine was released.
Situated at an elevation of 160–320 metres on
the eastern slope of the Mount Camel range,
the vineyard is high enough to be out of the
frost zone and is protected from the hot sun in
the late afternoon.

TOP SHELF with John Rozentals
TYRRELL 2019
Beside Broke Road, Margaret River
Cabernet Sauvignon ($20)
The grapes for our Beside Broke Road
Cabernet Sauvignon were sourced from
Margaret River, one of Australia’s preeminent
regions for Cabernet. Maturation
took place in older French oak barrels,
helping to highlight the fruit’s vibrancy
and structure. This is a full-bodied
wine with classic lifted dark cherry and
blackberry aromas, along with a hint of
violets and olive tapenade. The palate
is vibrant and fresh, showing dark fruits
and herbaceous varietal notes, silky
tannins and a bright natural balance.
Here's
cheers
TYRRELL 2019
Beside Broke Road, Valley
Pinot Gris ($20)
The grapes for our Beside Broke
Road Pinot Gris were sourced from
the King Valley, a cool-climate region
in north-eastern Victoria. This is a
classic, cool-climate-style Pinot Gris
with the lovely fine-grained texture
and soft acid finish that are hallmarks
of the variety. The bouquet shows
lifted citrus notes and hints of pear
and ginger, with the palate continuing
these citrus and pear flavours.
WINE OF THE WEEK
TYRRELL 2019
Beside Broke Road,
Heathcote Shiraz ($20)
The family sourced the grapes for the
Beside Broke Road Shiraz from Heathcote
in central Victoria, where the dry climate,
cool nights and warm days combine to
create one of the best sites for growing
Shiraz in Australia. A bright, fresh wine
with distinctive of regional character, it
has a core of dark plum, mulberry and
chocolate flavours, balanced by subtle
peppery spice and flinty mineral notes.
The palate has the soft, rich feel of a
medium-to-full-bodied shiraz.
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TRADE DIRECTORY
HOLDING REDLICH
Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3135 0559
E: robert.lyons@holdingredlich.com
Darren Anderson | P: 07 3135 0542
E: darren.anderson@holdingredlich.com
www.holdingredlich.com
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify the risks your
business faces and finding the right insurance solution to
protect the future of your business.
Call: 1800 240 432
www.ajg.com.au
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
P: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217

TRADE DIRECTORY
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 30 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner
Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller
P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
E
G
m
T
T
O
E
e
e
RAMSDEN LAWYERS
The commercial team at Ramsden
Lawyers has extensive expertise in
hospitality, liquor and gaming law.
Call us today for a free 30-minute
consultation.
P: 1300 749 709
www.ramsdenlaw.com.au
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
QHA
MEMBER
OFFER
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning services | Triple certified
Quality assured | EcoClean Certified using environmentally
friendly products. Get 2 weeks free with any 12 month
contract when mentioning this advert.
Free Quotations P: 1300 630 636 or 07 3391 2005
www.citypropertyservices.co
ADVERTISING &
PROMOTION
For more information on
advertising and promoting
your business in the QHA
REVIEW contact Simon Cross
qhareview@qha.org.au or
0413 698 630
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperityadvisers.
com.au
SW Accountants &
Advisors
Ph: 07 3085 0888
shingwing.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
pcsqld.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
paynters.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
BWC Constructions Pty Ltd
Ph: 0403 579 997
bwcgroup.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
hotconcepts.com.au
ICM Construction
Ph: 1300 798 107
icmco.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
CUB Premium
Beverages
Ph: 07 3666 4104
cub.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
ccamatil.com
Diageo
Ph: 07 3257 0800
diageo.com
Ice & Beverage Solutions
Ph: 0414 938 276
iceandbeverage.com.au
Lion
Ph: 07 3361 7400
lionco.com
Liquid Specialty
Beverages
Ph: 07 5440 2006
liquidsb.com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Sirromet Wines
Ph: 07 3206 2999
sirromet.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Your Mates Brewing
Company
Ph: 07 5329 4733
yourmatesbrewing.com
Heads of Noosa Brewing
Co.
Ph: 0401 399 625
headsofnoosa.com.au
Nextgen Liquor Marketing
Pty Ltd
Ph: 0414 654 778
nextgenlm.com.au
Terella Brewing
0408 920 759
terellabrewing.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Artistic Flooring
Ph: 07 3890 7799
artisticflooring.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
bestsecurlty.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
MLKA Hospitality
Recruitment
Ph: 07 4128 8400
mlkarecruitment.com.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
Zenith Hospitality Staffing
Solutions
(07) 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
Xpress Industries
Ph: 07 5495 6222
solarxpress.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Building Tuner
Ph: 0422 218 375
buildingtuner.com.au
ELGAS
Ph: 02 9672 0777
elgas.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
Beyond Payment
Systems Pty Ltd
Ph: 07 3505 2217
beyondpaymentsystems.
com.au
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Get Capital
Ph: 0498 137 007
getcapital.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
GSA Insurance Brokers
Ph: 02 8274 8138
gsaib.com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Austcover
Ph: 0412 286 511
austcover.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
bupa.com.au
Trinitas Australia Pty Ltd
Ph:1300 836 025
trinitas3.com.au
FURNITURE SUPPLY
Table Top Innovations
07 5532 7191
tabletopinnovations.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 131 733
pfdfoods.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
GAMING & RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
MAX
Ph: 0436 839 857
max.com.au
Scientific Gaming
Ph: 02 9773 0299
scientificgames.com
Simtech
Ph: 07 5596 6993
simtechcreations.com
Tabcorp Keno
Ph: 07 3243 4113
tabcorp.com.au
TAB
Ph: 1800 823 888
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
Australian Pokie Consoles
Ph: 0413 261 777
clubsandpubs.com.au
HOSPITALITY
CONSULTANTS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au

QHA PARTNERS & CORPORATE MEMBERS
QHA PLATINUM PARTNERS
Clear to Work
Ph: 07 3399 2894
cleartowork.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Frontline Hospitality
Queensland
Ph: 07 3319 1863
frontlinerecruitmentgroup.
com/hospitality
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 8016 3810
htlproperty.com.au
QHA DIAMOND PARTNERS
Now Book It
Ph: 1800 265 726
nowbookit.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Prostaff Events Pty Ltd
Ph: 07 3061 8644
facebook.com/Prostaff-Events
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
austar.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
The Card Network
Ph: 1300 375 346
thecardnetwork.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
JLL
Ph: 07 3231 1311
jll.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Corrs Chambers
Westgarth – Lawyers
Ph: 07 3228 9778
corrs.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
Ramsden Lawyers
Ph: 07 5554 1964
ramsdenlaw.com.au
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
Your Mates Brewing
Company
Ph: 07 5329 4733
yourmatesbrewing.com
Terella Brewing
0408 920 759
terellabrewing.com.au
BDO Australia
Ice & Beverage
Solutions
13cabs
Best Security
Beyond Payment
Systems
BOC Limited
BSPN Architecture
Cashzone
Complete Property
Service Australia
Get Capital
Green Finance Group
GSA Insurance
Brokers
QHA GOLD PARTNERS
QHA SILVER PARTNERS
Off Market Hotels
Trans Tasman Energy
Group
QHA BRONZE PARTNERS
H&L
HLB Mann Judd
Liquid Specialty
Beverages
me&U
MSL Solutions
Open Projects Group
Paynters
Pillow Talk
Platypus Print
Packaging
Power Jeffrey and
Company
UTOPIA Gaming
Systems
Your Mates Brewing
Company
Prosperity
Advisers QLD
Rohrig Constructions
Red Bull Australia
Simtech
Southtrade
International
SW Accountants &
Advisors
The Card Network
Waratah Debt Capital
Xpress Industries
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
OTHER /
UNIFORMS /
PROMOTIONAL
Pillow Talk
Ph: 07 3248 4900
pillowtalk.com.au/
commercial
POINT OF SALE /
PAYMENTS
Cashzone
Ph: 0466 148 752
cardtronics.com.au
H & L Australia Pty Ltd
Ph: 1800 778 340
hlaustralia.com.au
MSL Solutions
Ph: 0448 134 625
mslsolutions.com
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
www.platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Complete Property
Service Australia
Ph: 07 3180 3800
cpsa.online
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
JC Eco Blasting
Ph: 0417 702 227
jcecoblasting.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 0426 263 636
luxxe.com.au
Tru Security Services
Phone: 0452 377 662
trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
intrust.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
me&U
Ph: 02 9057 8500
meandu.com.au
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
DQ VIP Systems
Ph: 0448 749 008
getdqd.com
Forum Group
Ph: 07 3338 3435
forumgroup.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Scantek Solutions
Ph: 1300 552 106
scantek.com.au
Schmick Cards
Ph: 07 5514 6616
schmick.com.au
Tanda
Ph: 1300 859 117
tanda.co
TableTime Pty Ltd
Ph: 0405 052 682
tabletime.com.au
Vix Vizion Pty Ltd
0413 026 918
www.vixvizion.com
13001 COMMS Pty Ltd
Ph: 1300 126 667
13001comms.com.au
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
13cabs
Ph: 132 227
13cabs.com.au
WASTE MANAGEMENT
Bottlecycler (QLD) Pty Ltd
Ph: 1300 306 039
bottlecycler.com
Envirobank Recycling
Ph: 07 3063 7677
envirobank.com.au

INVALUABLE INFORMATION
AT YOUR FINGERTIPS
HR MANUAL
Containing a wealth of policy, contract and position
description templates and tools.
HR MANUAL $300
ANNUAL DIGITAL UPDATES $75
CONTACT US TODAY
P: 07 3221 6999 F: 07 3221 6649 E: er@qha.org.au W: qha.org.au

construction specialists
To discuss your next project, get in touch today
John Demnar 0419 763 213
www.rohrig.com.au